Dahua NVR Troubleshoot All Series - NVR IPCAMERA SECURITY
FAQ Guide How To NVR Troubleshooting

Dahua NVR Troubleshoot All Series

Table of Contents

How to Change Camera Order of Connected Cameras

This allows you to change camera order on the view.

Step by Step

• If you are using a :

1. Look at the order the cameras were added and keep track of the IP's of the cameras you want to re-arrange.

2. Delete the cameras and add them in that specified order.

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• If you are using a HCVR:

1. Keep track of what channels you want to switch. The recorder's channels are assigned by the numbered BNC ports on the back of the unit. Labeling the channels might help when switching the ports around to the specific order you want.

2. Unplug the BNC connectors and move the correct camera to the correct channel.

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• If you are using a Tribrid (HCVR) with HD-CVI/Analog and IP cameras:
• On the HCVR the BNC channels come first, then the IP channels (when allocated). To work around this the tour function must be used to rearrange the camera order.

1. The cameras are prioritized by the BNC ports for the first set of channels. If you want the IP channels to appear first you will need to setup a tour mode on only one tour setting. Open the menu on the NVR and select SYSTEM(under SETTING)->DISPLAY->TOUR

Changecameraorder001.jpg

2. Check the Enable Tour box.

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3. Make sure all of the Window Split Views (1,4,8,9,16) are left unchecked, otherwise this will initiate a tour of the checked views.

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4. Now setup one tour under the grid view you want to look at, this demo is 16 views.

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5. Select Add, and highlight the channels in the order you want to see them on the screen and click OK when finished.

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6. Make sure the custom tour that was setup is checked and then enter 120s (or the maximum) on the Interval area.

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7. Select apply

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How to Change Camera Order of Connected Cameras Using Sequence

This allows you to change camera order on the view. This features differs from the previous rendition because the changes stay after a reboot.

https://youtu.be/11ATUyPq6w4

PTZ Troubleshoot

Please Note: IP and HD-CVI PTZs do not require an RS485 cable. Controls are sent over the RG59 or CAT5 cable.

• Front panel PTZ error
• PTZ decoder setup, connection or installation is not correct.
• If using an RS485 Cable, the connection maybe reversed.
• PTZ setup with the Baud, protocol, and bit rate.
• PTZ decoder and NVR protocol is not compatible.
• PTZ decoder and NVR address is not compatible.
• When there are several decoders, please add 120 Ohm between the PTZ decoder A/B cables furthest end to delete the reverberation or impedance matching. Otherwise the PTZ control is not stable.
• To enter PTZ menu, right click and select PTZ and select .

PTZ.jpg

Keyboard can not control NVR.

Related Links

Network Keyboard – NKB1000, DH-KBD1000, DH-KB1000

How to Setup NKB1000 over Network

How to Setup NKB1000 via RS232

How to Setup NKB1000 via RS485

How to Setup NKB1000 via USB and SmartPSS

Keyboard can not control NVR

• Serial port setup is not correct
• The USB port is not setup for it either.
• Keyboard firmware is not installed.
•  cable or USB cable is not hooked up or messed up.
• Ensure firmware on both NVR and Keyboard are up to date.
• Third Party NVR is not compatible. 
• Ensure “type” is correct on the menu of the keyboard for the device such as NVR, DVR and PTZ.
• If using RS232 port it will only be able to control one NVR.
• Ensure the Device number of the NVR is correctly on the Keyboard.
• Ensure the of the NVR is correctly set on the Keyboard.
• Ensure the port is set at 37777 for the keyboard.
• Ensure the protocol is correctly set on the keyboard for the NVR you are controlling.
• RS232/TS485 address is the device No. of the NVR.
• Ensure the “Link” is set correctly to “NET” if set to work over Network.

NKB1000

Nkbwiki.jpg

NKB3000

NKB3000.jpg

Motion Detect PTZ Activation

This article is to show how to call/ link/ activate PTZ camera when motion triggered on the other camera channel in the recorder.

Step by Step Instruction

1. Login to recorder from local system interface.

2. Go to Alarm.

NVR Web UI Alarm.png

3. Go to Video Detection > Motion Detect.

4. Select the camera channel that you wish to call PTZ camera when motion triggered.

5. Click on “Settings” button under PTZ Activation.

Motion Detect PTZ Activation.png

6. Select the PTZ camera channel and specify the preset number. Then Click OK.

PTZ Activation.png

7. Click OK again to save the settings.

System can not detect hard disk.

There are following possibilities:

• HDD is broken.
• HDD ribbon is damaged.
• HDD cable connection is loose.
• Main board SATA port is broken.
• HDD is not compatible.
• Insufficient power.

Solutions

• Reboot Device.
• Disconnect the from the device, then boot it up with the HDD disconnected. If there are no errors when booting without a hard drive, then the hard drive is most likely the problem and needs to be replaced.
• Format HDD.
• If you cannot format HDD from device, format HDD from a PC.
• Check HDD compatibility.
• Check HDD cables and if connections are secure.
• If SATA port is broken try another SATA port.
• Reset to device to factory settings.
• Make sure you have the correct power cable for the Device.
• Replace HDD.
• Open Casing and check jumper settings


SATA Cable

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SATA into Harddrive

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SATA from motherboard to Harddrive

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Motion detection function does not work

There are following possibilities:

1. Sensitivity is too low, or Threshold too high.

2. Most third-party cameras will not have the full capabilities, like motion detection, to work.

3. Check if firmware of Recorder and IP camera is current.

4. Ensure motion detect is enabled on each camera, applied and saved.

Motiontrouble120.png

5.Period setup is not correct.

Motiontrouble111.png

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6. Motion detection region setup is not correct.

Motiontrouble113.png  

Here on the region settings you have a total of 4 regions you can set for each camera view. In each region you can set the sensitivity and threshold at different levels.

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The regions are numbered reigion 1 – 4. Each numbered region has a corresponding color as follows:

Region 1 is red

Region 2 is yellow

Region 3 is blue

Region 4 is green

Motiontrouble119.png

Here is an info-graphic explaining sensitivity and threshold:

Sensitivityandthresholdinfograpic001.png


7. Try defaulting camera settings.

Motiontrouble115.png 

8. If it is an IP Camera login in via web and try defaulting from there to see if defaulting fixes the issue.

Motiontrouble5.png 

9. Ensure enable and record is checked off applied and saved.

Motiontrouble116.png

10. Ensure the schedule is set for motion recording.

Motiontrouble117.png

Motiontrouble118.png

Unable to

• Check that HDD is detected by NVR.
• “Record Status” is set to, “Enabled” on all channels.
• Check, “Record Schedule” and ensure your desired recording is enabled; Motion, Schedule, or Alarm Recording.
• Recorded file has been overwritten.
• File is in DAV format. Use Conversion Tool.

There are following possibilities:

• If HDD ribbon is damaged then replace ribbon or HDD.
• If HDD is broken then replace HDD.
• If Upgraded program is not compatible then find another program to .
• If the recorded file has been overwritten then there's not much you can do unless you have backup.
• If Record function has been disabled then enable it.


HDD

HDD.jpg

Ribbon

HDDribbon.jpg

About the author

M.Salih ASLAN

Hello, I live in Salih Turkey. I serve in dvr, nvr, security and surveillance industry. Write to me for any comments and suggestions ..

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