Verkada Cameras Troubleshooting 2024 - NVR IPCAMERA SECURITY
Troubleshooting IPC

Verkada Cameras Troubleshooting 2024

Verkada Cameras Troubleshooting 2024
Verkada Cameras Troubleshooting 2024

Verkada Cameras Troubleshooting 2024, What started with cameras is now six product lines working seamlessly together using our software-first approach. Every product we offer ensures organizations have real-time insights into what could impact the safety and comfort of people throughout their physical while simultaneously empowering them to take immediate action. These actions enable our customers to minimize security risks, workplace frustrations and costly inefficiencies.

Table of Contents

Troubleshoot Offline Camera

Troubleshoot Offline Camera

Learn troubleshoot when a new Verkada camera is offline

Updated over a week ago

Use this article to read through some common scenarios and try the suggested troubleshooting tips to help. If you still need help, please contact Verkada Support.

What is the LED status of the camera?

Camera has been solid orange for over 10 minutes

Camera is blinking blue for over 5 minutes

Camera is solid blue for over 5 minutes, says “waiting to be connected on Verkada Command”

Roles and Permissions for Cameras

Roles and Permissions for Cameras

Learn about the roles and permissions available for Verkada Cameras

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Cameras.

• Permissions are set using roles, which define the level of access users and groups have to devices and within an organization and its sites/subsites.
• User permissions specify what tasks users can perform and what features users can access in Command.
• Site-level permissions define what access a particular user or group has to the cameras within the site. Site-level permissions are configured using roles.

See Roles and Permissions for Command users for an in-depth explanation of the features and configurations available for overall Verkada Command usage and administration.

Org-level roles

Organization-level roles are configured on a per-user basis. Groups cannot be used to set organization-level roles.

Below, click the down arrow to the left of the role to learn more about the role and access.

Org Member

Org Admin

Verkada Cameras Troubleshooting 2024

Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

CP52-E PTZ permissions

The CP52-E PTZ camera permissions determine who can manage the Sentry Mode .

• Org Admin/Site Admin: Full access to controls and features, including Sentry Mode.
• Site Viewer: Full access to controls, but limited features and settings access (cannot enable, disable, or edit Sentry Mode settings, but can view settings).
• Live-Only: No access to controls or Sentry Mode.
• No Access: No access.

Permissions model (example)

Here's a simple example of a permissions model that a typical organization with several sites and users may employ:

https://downloads.intercomcdn.com/i/o/162760265/ed6d815615a6c0d7f0452451/Screen+Shot+2019-11-12+at+5.35.24+PM.png?expires=1619524800&signature=32ede2fbe3773d6da14dcb1bd4201c23159ffa7249f9c9d72ce2da331a0c6417

Users and their required level of access

• Dean of Students—Ability to view all cameras in the College University organization
• IT Director—Ability to view and edit all cameras in the College University organization
• Librarian—Ability to view cameras in the Library subsite
• Cafeteria Manager—Ability to view cameras in the Cafeteria subsite
• South campus security officer—Ability to view live streams in the South Campus site (and its subsite)

Permissions each user should be assigned

• Dean of Students—Organization member and Site Viewer on all sites
• IT Director—Organization Admin and Site Admin on all sites
• Librarian—Organization member and Site Viewer on the Library subsite
• Cafeteria Manager—Organization member and Site Viewer on the Cafeteria subsite
• South campus security officer—Organization member and Live-Only Viewer on the South Campus site

Note: Org Admin permissions are unrelated to site/subsite permissions. When you are an Org Admin, it does not mean you automatically get Site Admin permissions. However, as an Org Admin, you can yourself as a Site Admin for any site.

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Set Org Admin permissions

1.In Verkada Command, go to All Products > Admin.
2.Under Org Settings, scroll down to and select Users.
3.Select the user who you want to grant Org Admin permissions.
4.Click the User Actions dropdown and select Grant Org Admin.
5.When prompted to confirm, click Confirm.

Revoke Org Admin permissions

1.In Verkada Command, go to All Products > Admin.
2.Under Org Settings, scroll down to and select Users.
3.Click the User Actions dropdown and select Revoke Org Admin.
4.When prompted to confirm, click Confirm.

Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Add a user

1.In Verkada Command, go to All Products > Admin.
2.Under Org Settings, scroll down to and select Users.
3.At the top right, click Add User.
4.On Add User:
1.Enter the user's first name, last name, and address.
2.(Optional) Check the Grant Organization Admin box to give Org Admin permissions.
3.Click Assign Groups to add them to one or more existing groups,
4.Click Add.
5.Under Site Roles, click Manage Roles and grant the user the desired role for each site and subsite.

Add a group

1.In Verkada Command, go to All Products > Admin.
2.Under Org Settings, scroll down to and select Groups.
3.At the top right, click Create Group.
4.On Create Group, enter the group's name, and click Create.
5.On Add Members to this Group, check the box next to the members you want to add to the group and click Add.
6.On the new group page, at the top, click Site Roles > Assign Roles.
7.On Assign Roles:
1.Under the Role column, select the permission level you want to assign for each site and subsite.
2.Click Save.

Existing users and groups

You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.

Manage roles

1.In Verkada Command, go to All Products > Admin.
2.Under Org Settings, scroll down to and select Users or Groups.
3.Select the desired user or group.
4.At the top right, click Manage Roles.
5.On Manage Roles:
1.Grant the desired site and subsite roles.
2.Click Save.

Manage sites

1.In Verkada Command, go to All Products > Cameras.
2.At the top right of Cameras, click Manage Sites.
3.Select the desired site to manage and in the right pane, click Manage Permissions.
4.Grant the desired roles for users and groups.

Customize roles and permissions

Verkada's Roles & Permissions Customization feature enables Org Admins the ability to add or remove certain permissions from Site Admins and Site Viewers more granularly. Some organizations may want to limit or extend the permissions of the members of their organization based on their needs. Currently, we allow customization of permissions related to archives, link sharing, and user management.

1.In Verkada Command, go to All Products > Admin.
2.At the top, select Org Settings > Roles & Permissions Customization.
3.Click Edit to configure the camera permissions that you want to grant to different roles.
4.Click Save when you've completed your settings.

You should see the current permissions that Site Viewers and Site Admins have, adjust these permissions, or click Restore Settings to return to the default if desired. Changes apply to all Site Admins and Site Viewers in the org.

https://downloads.intercomcdn.com/i/o/911032593/f1f709054c1eb121bdf882b6/image.png

Roles and Permissions for Command

Roles and Permissions for Command

Learn about the roles and permissions available to Command users and groups

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Command. It also explains how to customize roles and permissions.

• Permissions are set using roles, which define the level of access users and groups have to devices and settings within an organization and its sites/subsites.
• User permissions specify what tasks users can perform and what features users can access in Command.
• Site-level permissions define what access a particular user or group has to the cameras within the site. Site-level permissions are configured using roles.
• Organization permissions pertain to user management (the ability to access an organization, invite users to an organization.

Note: Because organization, access control, and site permissions serve different purposes, they are separate. However, users need to have permissions set for these levels to have full use of Command.

Permission levels

Permissions are set at the following levels:

Level Permissions
Organization All users added to the organization have the ability to log in to the Command organization. Only those users designated as an Organization Admin (Org Admin) can invite/delete other users, create sites, and modify all permissions.
Site Site-level permissions define what access a particular user or group has to the cameras within the site. Site-level permissions are configured using roles (see below).
Subsite Subsite permissions are no different from site-level permissions. The only difference is that subsites inherit the permissions of the subsites and parent sites above them.
Roles There are 4 levels of access that a user or group can have to a site or subsite:
• Site Admin: Permits users to view cameras, add cameras, archive and share video, change camera settings, create and delete archived videos, take snapshots, and edit site permissions.
• Site Viewer: Permits users to view cameras, create archived videos, and take snapshots.
• Live-Only Viewer: Permits users to only view camera live streams (no access to historical video, archives, or live link sharing).
• No Access: Users have no access to the site or subsite's camera live feeds, historical video, or archives.

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Permissions considerations

• Sites and subsites do not inherit permissions from the organization (being an Org Admin does not automatically make you a Site Admin).
• Subsites inherit permissions from all subsites (and the ultimate parent site) above them.
• A user can be assigned to multiple groups. If permissions conflict, the user is always granted the highest role granted to them directly, or to one of the groups to which they belong. For example, if a user is assigned to a group which assigns the role Site Viewer for a particular site, but is also assigned to a group which assigns the role Site Admin for that same site, the user will be granted Site Admin permissions for that site.
• Permissions can always be upgraded, but never downgraded. For example, if a user is assigned to a group that assigns the role Site Viewer for a particular site, that user may be manually upgraded to Site Admin for that site. However, this user cannot be downgraded to a Live-Only Viewer (or any role below Site Viewer). A user's role can only be downgraded if they are removed from the group which assigns the highest level of access.

Common user permission configurations

Scenario Requirement
View, archive, and take snapshots of footage.
• User must be added to the organization.
• Site Viewer on appropriate sites or subsites.
View, archive, share, and take snapshots of footage and modify camera settings, and set other users' permissions (globally).
• User must be added to the organization and made an Org Admin.
• Site Admin on all appropriate sites or subsites.
View, archive, share, and take snapshots of footage and modify camera settings, and set other users' permissions on certain cameras.
• User must be added to the organization.
• Site Admin on all appropriate sites or subsites.
View only live streams of cameras.
• User must be added to the organization.
• Live-Only Viewer on all appropriate sites or subsites.

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Roles and permissions by Verkada product

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Org-level roles

Org-level roles are configured on a per-user basis. Groups cannot be used to set org-level roles.

Org member

Org Admin

Access Control Role

.

Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

Access Site Admin

.

Customize Roles and Permissions

Verkada's Roles & Permissions Customization feature enables Org Admins the ability to add or remove certain permissions from Site Admins and Site Viewers more granularly. Some organizations may want to limit or extend the permissions of the members of their organization based on their needs. Currently, we allow customization of permissions related to archives, link sharing, and user management.

1.In Verkada Command, go to All Products > Admin.
2.At the top, select Org Settings > Roles & Permissions Customization.
3.Manage your roles and permissions:
◦ For Camera Roles, click Edit to configure the camera permissions that you want to grant to different roles.
◦ For Admin Roles, click Edit to configure the admin permissions that you want to grant to different roles.
4.Click Save when you've completed your settings.

You should see the current permissions that Site Viewers and Site Admins have, adjust these permissions, or click Restore Default Settings to return to the default if desired. Changes apply to all Site Admins and Site Viewers in the org.

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FAQ

Why has my organization disappeared?

Why are cameras missing from my organization?

Why can’t I access certain features or settings, such as other users?

Resolve Issues with Missing Cameras

Resolve Issues with Missing Cameras

Learn how to resolve issues when cameras are missing from your Verkada account

Updated over a week ago

When you log in to Verkada Command, you can only access cameras and video in organizations or sites where your user account has permissions.

Note: Even if you are an Org Admin, you still need to grant yourself permission to view all sites. Learn more about roles and permissions for cameras and Command.

If you log in to Command and cameras are missing or have disappeared, always check user permissions. The most common reason cameras are not visible is that your user account needs permissions to the site(s) where the cameras are configured.

Common reasons that can cause cameras to disappear

• An admin has moved the cameras into an organization or site where your user account does not have permissions.
• An admin has removed your user account from the organization or site where the cameras are located.

In either case, contact your Org Admin and ask that they check your user permissions to the desired organization or site.

Check permissions

If you are an Org Admin, you can check and correct your own permissions:

1.In Verkada Command, go to All Products > Admin.
2.Under Org Settings, select Users.
3.Select your email. Your user email should then be redirected to a list of the sites in your organization with your relevant permissions appear.
4.Click Manage Roles.
5.Next to each relevant site, set the correct permissions.

Resolve Issues with Night Mode

Resolve Issues with Night Mode

Common issues with IR and Night Mode with steps to resolve them

Updated over a week ago

Each Verkada camera has night vision capabilities, using a sensor to detect low-light situations. When external lighting is low, the camera switches to night mode and records in black and white, using infrared (IR) LEDs to illuminate the environment. If the IR is emitted improperly through the dome or reflected into the lens, it negatively impacts image quality.

Common night mode issues

It is imperative that the dome remain free of debris and the camera is installed properly to achieve the best image quality. When viewing footage in night mode if the footage appears obscured it is most likely the result of one of the following scenarios:

• External occlusion
• Internal reflection
• Dust or debris on the dome
• Fingerprints on the dome
• Condensation/moisture/foggy

If you run into any of these scenarios the camera lens and dome will need to be cleaned. See Clean Your Verkada Dome Camera for more information.

Camera always in night mode

If your camera is always in night mode even where there is sufficient light in the environment the lux (light) value may need to be adjusted. If this is the case, reach out to Verkada Support for further assistance.

Environmental obstruction

If the camera is mounted too close to a wall, ledge, or light source, the image quality may be degraded due to IR reflection.

Recommendation. Ensure that cameras are mounted sufficiently far away from surfaces that may cause the IRs to reflect, such as light sources.

IR obstruction

If a first-generation Dome camera (D30 or D50) is operating in night mode when there is plenty of light, the IR sensor is likely obstructed by the camera housing.

To fix the obstructed light sensor, physically rotate the lens barrel assembly 180° so the sensor and IRs are visible through the camera case.

Example: Proper and improper orientation

https://downloads.intercomcdn.com/i/o/80696458/ab0e2acc02097c6db4e9d295/Screen+Shot+2018-10-13+at+10.39.07+PM.png?expires=1619548982&signature=63d867e20f17a080d5d3ef322b0e2d874f4a16254cde173571d287c3c643966a

Note: After rotating the lens barrel, the camera orientation may need to be changed in Command.

About the author

M.Salih ASLAN

Hello, I live in Salih Turkey. I serve in dvr, nvr, security and surveillance industry. Write to me for any comments and suggestions ..

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