Vivotek IP Camera Troubleshooting v1, VIVOTEK Inc. was founded in February 2000. The Company markets VIVOTEK solutions worldwide, and has become a leading brand in global security surveillance. To fulfill its global strategic footprint, VIVOTEK is committed to building an ecosystem for the IP surveillance industry, and looks forward to long term collaboration and growth with all partners in our shared pursuit of a safe and secure society.
[All Cameras] How can I check if the camera IP is used by another device?
Question
How can I check if the camera IP is used by another device?
Answer
IP conflicts occur when two devices on the same network are assigned the same IP address. This can lead to connectivity issues, and it's essential to resolve such conflicts to ensure smooth network operation. If you suspect your camera's IP address might be used by another device, here's how you can check and resolve it.
1. Disconnect the camera from the network.
2. Connect a PC to the same network as the camera. Then, open the Windows Command Prompt (cmd.exe).
3. Execute the ping command followed by the camera's IP address:
ping
If you are unable to locate the device or computer using the originally designated IP, consider setting a new IP address for the camera to avoid IP conflicts.
Vivotek IP Camera Troubleshooting v1
How to use PowerShell to test if the camera IP and ports can be accessed?
Question
How to use PowerShell to test if the camera IP and ports can be accessed?
Answer
There are several ways to test if your camera IP can be reached, one of the most used is the “ping” command:
Unfortunately, the ping command has its limitations and wont be able to verify if the ports of the pinged IP are open (ping commands are sent using random ports). In order to check the port connectivity you can use the “Test-NetConnection” command in power shell which can test connectivity to a specific IP and port. To do so please follow the next steps:
Step 1. Open the Windows PowerShell, you can do it by typing “PoweSheel” in the start menu search:
Step 2. Type the following command:
Test-NetConnection -ComputerName [IP address] -Port [port number]
Where the [IP address] is the camera IP and the [port number] is the port that you are trying to verify.
Step 3. Press enter to run the command and the following will appear:
The process will take a couple of seconds and once finished it will display the connection status as follows:
If the connection cannot be stablished, the following error will appear:
Note: the same process can be used to check ND/VAST2/VSS connectivity (all of those devices/software uses different ports to communicate).
If there is a connection error you can do the following to ensure that the camera port can be accessed:
If after checking the points mentioned above you are still unable to access the camera using its IP and port please contact Technical Support for assistance.
[All cameras] How to reset your camera to factory defaults?
Question
How to reset your VIVOTEK camera to factory defaults?
Answer
All VIVOTEK cameras possess a reset button which can allow you to reset the device to factory defaults. To reset the camera to factory defaults please follow the next steps:
1. Locate the camera reset button, if you are unfamiliar with its location please go to our website and search for your camera model.
In the download section you will be able to find the “User manual” and the “Quick installation guide”, both documents have information regarding the location of the camera reset button.
2. Press and hold down the reset button for 10 seconds, the camera LEDs will start blinking rapidly.
The camera will reboot (LED will stop blinking), after rebooting it will begin the reset process (LED start blinking again).
3. Wait until the camera finish resetting. After 1~2 minute the process will be over.
Please note that resetting your camera to factory defaults will reset all the settings and configurations applied to the camera. So once the camera finished the process you will need to configure the device again to your needs.
How can you troubleshoot when you cannot watch video streaming?
Question
How can you troubleshoot when you cannot watch video streaming?
Answer
When you're unable to watch video streaming from a VIVOTEK camera, there are several troubleshooting steps you can follow:
1. Check that the browser is compatible with the camera:
VIVOTEK cameras are compatible with Internet Explorer for the 8000 series or older, and with Chrome and Edge for the 9000 series. Be sure to use the appropriate browser to access your camera.
2. Upgrade the camera to the latest firmware available.
VIVOTEK constantly keeps improving camera firmware to increase product reliably and resolve know issues which might be related to the video stream. Please be sure to upgrade your camera to the latest version available:
3. Check if the camera sensor is still generating images
VIVOTEK cameras have a snapshot feature that works independently from the video stream and can be used to verify if the image sensor is functioning properly. If you find that your camera is not displaying videos, please use the following URL in your browser to see if you can retrieve a snapshot:
http://
If there is no image displayed, this will mean that the video sensor might be compromised.
4. Use and RTSP Player to verify if the camera can send data through RTSP
Try to use an RTSP player like VLC Media Player to verify if a VIVOTEK camera can send data through RTSP, you can follow these steps:
If the player cannot play videos, this could mean that the camera's RTSP module is having trouble sending videos.
4. Reset the camera to factory defaults
Resetting the camera to factory defaults will return it to a state unaffected by any new external configurations. If you are experiencing video issues, please try resetting the camera to factory defaults to see if the problem can be resolved. The following guide explains how to reset your device to factory defaults: [All cameras] How to reset your camera to factory defaults?
If these steps do not resolve the streaming issue, contacting your camera vendor might be necessary. They can provide more specific guidance based on the exact model and configuration of your camera.
How to reload in Internet Explorer mode when browsing in Microsoft Edge?
Question
VIVOTEK legacy network cameras and Linux-based NVRs can only get streaming by installing plugins on Internet Explorer.
However, the Internet Explorer 11 desktop application will no longer be supported on certain versions of Windows 10 after June 15, 2022.
Microsoft encourages customers to move to Microsoft Edge.
This article will share how to reload in Internet Explorer mode when browsing in Microsoft Edge.
Answer
1. Open Edge browser.
2. Go to settings and more”…”→ Click ”Settings” → ” Default browser” → Choose “Allow” in Allow sites to be reloaded in Internet Explorer mode → Restart
3. Use Edge to access cameras or NVRs. (You will see this plug-in isn't supported)
4. Go to settings and more”…” → Click “Reload in Internet Explorer mode”.
Note: Please add the address to trusted site if Edge show 401 Unauthorized.
How to add a website as a trusted site for Microsoft Edge
Remember to install all required add-on and program.
You will see the image.
5. Enable “Open this page in Internet Explorer mode” → Done
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