How to Reset the Password of Annke Hikvision POE Cameras?

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How to Reset the Password of Annke Hikvision POE Cameras?

After you reset the password of Annke NVR or add a new POE camera to the Annke NVR, you may find the cameras cannot show images. Because: For the cam

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After you reset the of Annke or add a new to the Annke , you may find the cameras cannot show images.
Because: For the camera to work properly, the of the cameras should also be reset.

Below are the steps to reset the cameras' password.

 

Video Guide:

Part #1: Export the file in ‘.XML' format and send it to ANNKE support

Part #2: Import the file (also .XML format) received from ANNKE support

 

Text Guide:

1. and install a SADPTool on your computer. Here is the download link: For

For https://download.annke.com/CMS/SADP_v3.0.2.4.zip

For Mac: https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

2. your computer to one of the POE ports (i.e. the camera port) on your NVR.

connection_for_remote_support.png

3. Run the software SADPTool and it will detect the camera‘s IP.

4. Select the camera‘s IP and click forget password at the right bottom of the software.

IPC_password-detecte_camera.png

5. Click “Export” and select the path to export an XML file. Please export the file of each of your nonworking cameras.

IPC_password-export_file.png

IPC_password-key_file.png

7. Send us the XML file and we will give you another key file to continue the .

NOTICE:
1. Please do NOT turn off your NVR and the SADP software after you exported the files. Otherwise, the exported file will be invalid immediately.
2. Please use the key file from us as soon as possible because it's only valid for 24 hours.

 

8. Select “Import” and choose the file we sent to you.
Input your NVR's password as the and confirm the password of the camera. Click “Confirm” to finish reset.

NOTICE:
Please follow the matching guide in our email to import the XML file to the cameras accordingly.
(For example, we will say “xxxxxx.xml” for “xxxxxx.xml”)

IPC_password-import_file.png

After resetting the cameras successfully, please turn off your NVR, wait for about 10 seconds, then turn on the NVR again.

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