TetherX Camera Setup Guide v2, Tether your video surveillance, alarm panels, network infrastructure and other IP or Serial devices to the cloud. Monitor the health of your sites, cloud record cameras and integrate with third party services.

The steps required to set up Samsung Cameras / DVRs and NVRs

Setting Correct Profiles

Please ensure you have 2 profiles configured on your device:

IP Cameras

Cameras are the easiest to set up and should work out of the box. If the cameras are not working for any reason, please try one of the following for the Analytics Path and Recording Path:

Multi-Sensor IP Cameras & Encoders

If your device is a multi-sensor camera or an encoder, please set the Analytics Path as follows:

NVR – Network Video Recorders

DVR – Digital Video Recorders

DVR recorders setup is similar to NVR setup with the following differences:

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Can I use TetherX alongside HikConnect?

Can I use Hik-Connect on my Hikvision cameras and recorders?

Yes.

Please make sure that stream encryption is switched off under Configuration > Network > Advanced Settings:

HikConnect stream encryption uses a proprietary mechanism which is not available to third-parties. Please note TetherX will encrypt the stream to the highest standards, for more information please see our security white-paper.

Note: If you are still getting a broken stream or no live view, please try updating the camera and/or recorder firmware to the latest. There are known issues that have been addressed by Hikvision.

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Live View – Technical Implementation Details

How TetherX implements live view to be compatible with all manufacturers

Introduction

The quality, latency and smoothness of live view streaming is dictated by many factors:

Available Streams from Cameras

Typically cameras will provide 2 video streams as well as the ability to request a single image. These limitations dictate what is and isn’t possible when it comes to both recording and streaming.

💡 Note: More expensive and speciality cameras will provide additional video streams and custom streams of crops/de-warps of the same image (e.g. 180 or 360 cameras).

The streams are usually accessed through RTSP and the images through HTTP. For example:

Formats

Transcoding vs Proxying

TetherX supports both transcoding and proxying/packaging. The differences between the two are as follows:

Transcoding is a process of taking the stream from a camera, decoding it and then re-encoding it into a different format. This is the ideal method to hit a specific requirement of Internet bandwidth and viewing size, but it is in most cases cost prohibitive as you need power hungry and expensive hardware to achieve.

​For context, a TetherBox Pico capable of recording 10 cameras will only be able to record 2 if transcoding (you can enable transcoding in TetherX by editing a camera and switching to the advanced tab).

Proxying & Packaging is what is used in most cases, where the original video stream is maintained but is packaged into different containers, for example .mp4 for video recording and .ts for local and high-def live streaming (see streaming technologies below).
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This means that ultimately, you are at the mercy of the camera/recorder. If you need to open 16 cameras and each one is 1mbit, but your upload speed is only 10mbit, it will simply not work because the stream size cannot be adjusted without either:

Video vs Images

TetherX use a combination of images and video to achieve different goals. It is important to understand the differences and advantages/disadvantages of each, which in turn dictate when either is used in TetherX.

The main difference between image and video compression is every image is self contained, where every video frame is part of a stream. While you may skip an image, skipping a frame in a video stream leads to parts of the image breaking / disappearing:

Systems that ignore broken/skipped data (e.g. streaming over UDP) will show a broken image while many systems will simply show a loading spinner while they wait for the next key frame (which is controlled by the key-frame interval set on the camera/recorder, typically set to 1 second, or the same number as fps, but sometimes much longer).

Because each image is self contained, it is typically 5 to 25x larger in bitrate vs video at 25 images per second. It may initially seem obvious that video should be used when accessing remotely, however there are certain important underlying trade-offs that make it a much tougher question which needs to be evaluated on a case by case basis, according to the following:

Advantages of Images

Live View Streaming Technologies

TetherX uses all mainstream streaming technologies available and choses between them depending on the specific requirements and constraints:

How TetherX Does It

TetherX supports most streaming technologies and switches between them depending on context.

When local streaming (the TetherBox is able to detect if you are on the same network), if we are viewing less than 10 cameras simultaneously TetherX switches to LHLS (see above) to show the primary video stream from each camera at full resolution/frame-rate (assuming your viewing device is capable of displaying this many streams). If this is not working well for you, you are presented with a toggle to switch off High-def streaming to fall back to loading images.

When full screening a camera (double tap/click a camera), we assume you want the higher quality and we switch to the full primary stream. If your connection is not able to sustain this stream, we automatically fall back to loading images.

When viewing multiple sites / cameras over Internet in record mode, we switch to image viewing but we transcode/transize the images depending on the size of each live view box on your screen. This ensures that you are able to view many simultaneous cameras, the latency is lower than video, it automatically adapts to the available bandwidth and it does not impact recording quality. This does however mean a lower fps.

When viewing multiple sites / cameras over Internet in monitor mode, we proxy the connection directly to the image provided by the camera. This leads to a further lowering of fps but ensures the TetherBox can monitor the health of and provide live view of 10x more cameras than in record mode.

Learn more about using Live View in TetherX here.

How Hikvision iVMS Does it

Because of the constrains outlined above, in order to show smooth video in iVMS (and Dahua PSS) software, if the connection speeds both on site and viewing device cannot accommodate the streams, the software temporarily reconfigures the cameras to send a lower bitrate stream while keeping the resolution the same.

💡 Note: if you happen to kill the software at this point (or lose connection), this can cause the camera to permanently record in lower quality.

Because many cameras or recorders only support a single stream at above D1 resolution, this means that not only is the live view quality reduced, but also the video being recoded which can lead to losing critical video evidence.

In our testing, limiting the connection to 5mbit 200ms upload and streaming just 4 cameras in HD resulted in blocky and usable footage being recorded on the NVR. It also took over 10 seconds to get an initial image, however the motion was smooth (25fps) once loaded.

In comparison when using images (outside of the iVMS/PSS software), the images loaded almost immediately, the image quality was significantly higher, but the frame-rate was poor (3-4fps) – still sufficient for making decisions in a control room setting, but understandably disappointing in smoothness by comparison. (Note: higher fps can still be achieved by full screening a single camera on demand).

When viewing a smaller number of cameras from the same manufacturer on a single PC or phone, it looks impressive to have smooth 25fps video on iVMS/PSS/others. However, when dealing with 100+ or even 32 cameras, from different manufacturers, different firmware versions, with multiple users, across multiple sites, with differing and fluctuating bandwidths, you begin to appreciate the trade-offs and advantages/disadvantages of each approach.

💡 Note: This approach of custom code to adjust Hikvision camera settings to achieve smoother live view is only suitable if you do not care about recording quality and you are optimising for a single manufacturer with compatible models/firmware.

​TetherX is an open platform with a focus on convention over configuration, we prioritise the integrity of recorded footage above live view and we implement approaches that work across all recorders/cameras as well as viewing devices.

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Uniview / UNV Camera Setup Guide (for use with TetherX)

Using TetherX with Uniview / UNV Cameras

Summary

Uniview or UNV cameras should work out of the box in most cases. However please note depending on the age of the camera and firmware versions, the RTSP path may be different.

Please try the following paths:

3. Open the Advanced tab and enter the required Analytics Path and Recording Path. Please try all the paths given as examples above.

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Camera Setup Checklist

Adding IP cameras to TetherX Please note your camera may have a different interface and options may be located in a different part of the interface. Please refer to the camera manual if you are not able to find the relevant option.

Network

Set a Static IP

Set camera to unused IP on 192.168.88.x network
set DNS/Gateway to 192.168.88.100

Important: Although it’s possible to configure your camera with DHCP, and TetherBox is capable of detecting any IP changes, we strongly advise against this practice for security reasons. This setting can potentially allow the camera to connect directly to the internet, raising a range of security issues. These include unauthorised access through back doors, or the risk of security holes in the camera’s firmware if it’s not updated regularly.

Video & Audio

Recording Stream (primary)

Analytics Stream (secondary)

Conditions

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Audio (optional)

Date & Time

One option is to disable time from being displayed in the camera at all. You generally do this under OSD settings. If you do wish time to be displayed in the image, you need to set the following:

<p>The post TetherX Camera Setup Guide v2 first appeared on NVR IPCAMERA SECURITY.</p>

How to Change the Password on a 5.0 UI IP Camera

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IPCamera/Change Password 5.0 UI

Step by Step Instructions

1. Input the camera’s IP address into a web browser.
Enter the current username and password of the camera into the designated fields.
Click the Login button to log in

2. Select the Gear icon at the top right.
Then select the System option from the drop-down list

3. Select Account on the left.
Then select the User tab at the top.
Click on the Edit (Pencil) icon to the right of the user account who’s password you want to edit

4. Enable the Change Password slider.
Then enter the current password in the Old Password field.
Enter the new password you want to change it to in both the New Password and Confirm Password fields.
Click on OK at the bottom

5. Once the new password is successfully changed, you will see “Modify User Succeeded” at the top

Dahua IP Camera 5.0 UI Setup

How to Set the Date and Time on a 5.0 UI IP Camera

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IPCamera/Set Date and Time 5.0 UI

Description

This guide will show you how to set the Date and Time on a IMaxCamPro IP Camera with the 5.0 User Interface

Prerequisites

Step by Step Instructions

1. Input the camera’s IP address into a web browser.
Enter the username and password of the camera into the designated fields.
Click the Login button to log in

2. Select the Gear icon at the top right.
Then select the System option from the drop-down list

3. Select General on the left.
Then select the Date & Time tab at the top.
To set the date and time without an NTP server, select Manual Setting. Then adjust the Time, Time Format, and Time Zone. (You can press Sync PC if you want to pull the time from the PC you are using. The Time Zone still needs to be set manually though.)

To set the date and time with an NTP server, select NTP. Then fill in the information for a functioning NTP server. (This will only work if the camera has access to the internet.)
For locations that use Daylight Saving Time, enable the slider below DST and select the dates and times that Daylight Savings starts and stops.
When you are done adjusting settings, select Apply at the bottom to save the settings.

How to Set the IP to Static on a 5.0 UI IP Camera

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IPCamera/Set IP to Static 5.0 UI

How to Set IP Settings to Static on a 5.0 UI IP Camera

Description

This guide will show you how to set the IP settings to static on a ImaxCamPro 5.0 User Interface IP Camera

Prerequisites

Step by Step Instructions

1. Input the camera’s IP address into a web browser.
Enter the username and password of the camera into the designated fields.
Click the Login button to log in

2. Select the Gear icon at the top right.
Then select the Network option from the drop-down list

3. Select TCP/IP on the left.
Click on Static next to “Mode”.
Then fill in the IP Address, Subnet Mask, Default Gateway, and DNS settings below that. (You can press the “Test” button if you want to see if that IP address is free on your network.)
When you are done adjusting settings, click on Apply at the bottom

How to Configure Recording to an SD Card on a 5.0 UI IP Camera

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IPCamera/Configure Recording SD Card 5.0. UI

How to Configure Recording to an SD Card on a 5.0 UI IP Camera

Description

This guide will show you how to configure recording to an SD Card on a IMaxCamPro 5.0 User Interface IP Camera

Prerequisites

Step by Step Instructions

1. Input the camera’s IP address into a web browser.
Enter the username and password of the camera into the designated fields.
Click the Login button to log in

2. Select the Gear icon at the top right.
Then select the Storage option from the drop-down list

3. Select the SD card from the list by enabling the radio button on the left.
Click on Format at the top to wipe all the data on the SD card and configure it for recording on this camera.

4. Click on the Home icon at the top left.
Select Record. (If you don’t see it on the main page, click the right circle at the bottom to switch pages.)

5. Select the Record Control tab at the top.
Adjust the settings on this page as desired:

When you are done adjusting settings, click on Apply to save the settings

6. Select the Time Plan tab at the top.
Adjust each Event Type on the weekly calendar.
When you are done adjusing the schedules, click on Apply to save your changes

7. Select the Storage tab at the top.
Adjust the settings on this page as desired:

When you are done adjusting settings, click on Apply to save the settings

How to Playback Video from an SD Card on a 5.0 UI IP Camera

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IPCamera/Playback Recording SD Card 5.0. UI

How to Playback Video from an SD Card on a 5.0 UI IP Camera

Description

This guide will show you how to view recorded video footage from an SD Card on a IMaxCamPro 5.0 User Interface IP Camera

Prerequisites

Step by Step Instructions

1. Input the camera’s IP address into a web browser.
Enter the username and password of the camera into the designated fields.
Click the Login button to log in

2. Click on the Home icon at the top left.
Select Record. (If you don’t see it on the main page, click the right circle at the bottom to switch pages.)

3. Select the Search Video tab at the top.
Select the start date and time, and the end date and time on the left.
Then click Search below that.
All the recorded footage on the SD card in the time range will appear.
Double-click on the specific clip you want to play

4. Move the slider at the bottom to adjust the playback time.
Use the controls to play, pause, rewind, fast forward, or jump between clips

IPCamera/Password Reset 5.0. UI

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IPCamera/Password Reset 5.0. UI

How to Reset the Password on a 5.0 UI IP Camera

Description

This guide will show you how to reset the password on a IMaxCamPro 5.0 User Interface IP Camera

Prerequisites

Step by Step Instructions

Reset via Password Recovery in DMSS

1. Input the camera’s IP address into a web browser.
Click on Forgot password?

2. Click on OK to agree to use your email address in this process

3. If you setup a recovery email you will be brought to a page with a QR code on it. (If you didn’t setup a recovery email, skip to “Reset via Physical Button” at the bottom of this page.)

4. Open the DMSS app on a mobile device.
Tap on Me at the bottom.
Then select Tool Manager

5. Tap on Device Password Management

6. Use the mobile device’s camera to scan the QR code from Step 3 above

7. Once the QR Code has been successfully scanned you will see the following message

8. Check the email inbox for the email address that was registered for password recovery on this device.
Input the security code from that email in the Security code field.
Then click on Next

9. Enter a new password in the New Password and Confirm Password fields.
Then click on OK

10. The password will be successfully reset

Reset via Physical Button

Depending on the model of your IP Camera, there could be a physical reset button on the outside body of the camera, or inside the camera body.

1. Reset: Press the reset button for 10-20 seconds while the camera is connected to power.

IP Camera Basic Info

Important Safeguards and Warnings

1．Electrical safety All installation and operation here should conform to your local electrical safety codes. The product must be grounded to reduce the risk of electric shock. We assume no liability or responsibility for all the fires or electrical shock caused by improper handling or installation.

2．Transportation security Heavy stress, violent vibration or water splash are not allowed during transportation, storage and installation.

3．Installation

4．Qualified engineers needed All the examination and repair work should be done by the qualified service engineers. We are not liable for any problems caused by unauthorized modifications or attempted repair.

5．Environment The NVR should be installed in a cool, dry place away from direct sunlight, inflammable, explosive substances and etc. This series product shall be transported, storage and used in the specified environments.

6. Accessories Be sure to use all the accessories recommended by manufacturer. Before installation, please open the package and check all the components are included. Contact your local retailer ASAP if something is broken in your package.

7. Lithium battery Improper battery use may result in fire, explosion, or personal injury! When replace the battery, please make sure you are using the same model! Before your operation please read the following instructions carefully.

Hardware Installation and Connection

Note: All the installation and operations here should conform to your local electric safety rules.

1. Check Unpacked NVR When you receive the NVR from the forwarding agent, please check whether there is any visible damage. The protective materials used for the package of the NVR can protect most accidental clashes during transportation. Then you can open the box to check the accessories. Please check the items in accordance with the list (Remote control is optional). Finally you can remove the protective film of the NVR.

2. About Front Panel and Rear Panel For detailed information of the function keys in the front panel and the ports in the rear panel, please refer to the User’s Manual included in the resource CD. The model label in the front panel is very important; please check according to your purchase order. The label in the rear panel is very important too. Usually we need you to represent the serial number when we provide the service after sales.

3. After Remove the Chassis Please check the data cable, power cable, COM cable and main boar cable connection is secure or not.

4. Important：Please turn off the power before you replace the HDD. You can refer to the User’s Manual for recommended HDD brand. Please use HDD of 7200rpm or higher. Usually we do not recommend a PC HDD. For detailed operation instruction, please refer to the User’s Manual included in the resources CD.

1. Use the screwdriver to loose the screws of the rear panel and then remove the front cover.

2. Put the HDD to the HDD bracket in the chassis and then line up the four screws to the four holes in the HDD. Use the screwdriver to fix the screws firmly to secure HDD on the HDD bracket

3. Connect to the HDD data cable to the main board and the HDD port respectively. Loosen the power cable of the chassis and connect another end of the power cable to the HDD port.

4. After connect the cable, put the front cover back to the device and then fix screws of the rear panel.

<p>The post Dahua IP Camera 5.0 UI Setup first appeared on NVR IPCAMERA SECURITY.</p>

Disable audio recording on Dahua Recorder

Description

This article is to show how to disable audio function in Dahua IP camera that connected to Dahua NVR.

Video Instruction

Step by Step Instruction

1. Login to Dahua recorder from local system interface.

2. Under Settings, click on Camera.

3. Go to Encode.

4. Select the camera channel.

5. Click on More.

6. Click on the toggle to turn off Audio. Click OK.

7. Click Save.

Dahua NVR Troubleshoot All Series

Read Also : Tuya Camera User Guide Ultimate Manual

Disable audio on Dahua IPC that connected to Dahua NVR

This article is to show how to disable audio function in Dahua IP camera that connected to Dahua NVR.

Video Instruction

Step by Step Instruction

Step by Step Instructions

1. Login to Dahua NVR Web GUI using Internet Explorer.

2. Click on Settings > Camera.

3. Click on Camera list (Some recorder will label it as Registration)

4. Find the camera channel you want audio to be disable, click on E Internet Explorer icon.

5. It will take you to the login page of Dahua IP Camera. Login with Camera credential.

6. Go to Settings > Camera > Audio. By default the Audio settings is enabled.

7. Click on the checkmark to uncheck on both main and substream.

8. Click Save.

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No Audio from Live Feed

There are following possibilities:

1. Make sure your audio on the computer or television is enabled and working by playing music or watching a video with audio online. You should see this audio meter change when playing music or video on the computer/television.

2. Once you have confirmed your audio is working on your speaker, and if you still can’t hear from your Live Feed, check your connections. If you are using an external microphone that plugs into the camera, please make sure you are supplying power to since the camera does not. See picture below:

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3. If your connections and power are in order but you still cannot get audio from your live feed, log into your IP Camera or NVR and change the following settings.

4. If you are accessing your audio feed from a computer also make sure you have the speaker symbol enabled to enable audio from the Live Feed.

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There is Audio from Live Feed, No Audio During Playback

There are following possibilities:

1. Make Sure your camera with a microphone is working via live stream, please follow the NoAudio guide for details.

2. After ensuring you are receiving an audio feed, log onto your NVR and make sure your encoding setup is correct (Setup>Image>Encode>) and make sure your are on the right channel where the camera has a working microphone. Now make sure audio is enabled for either or both the Main Stream and Sub Stream (whichever you are recording on)

3. Also make sure your camera is scheduled to record during specified operation.

4. Also make sure your camera is set to record

5. Now playback a recording of a camera that had picked up audio, you can also simulate this by making noise by the microphone and playing that segment back. Also make sure that the Volume button is not on mute and is turned all the way up during playback.

There is no HDMI output.

Video Loss 1 Camera

There are following possibilities:

Video Loss on Multiple Cameras

There are following possibilities:

Camera Feed is Blurry or Distorted

There are following possibilities:

Video is distorted when searching local records.

There are following possibilities:

Explanation:

1. If Video quality setup is too low then reconfigure video quality setup.

2. If Program read error, bit data is too small. There is mosaic in the full screen. Please restart the DVR to solve this problem.

3. If HDD data ribbon error then replace ribbon.

4. If HDD malfunction then replace HDD.

5. If DVR hardware malfunctions then replace hardware.

Remote control does not work.

There are following possibilities:

Explanation:

1. If Remote control address is not correct then find the correct address.

2. If Distance is too far or control angle is too small then shorten the distance or fix control angle.

3. If Remote control battery power is low then replace battery power.

4. If Remote control is damaged or DVR front panel is damaged then replace remote control or DVR front panel.

System does not boot

There are following possibilities:

NVR Randomly Rebooting or Shutting Down

Issue: NVR Randomly Rebooting or Shutting Down

There are following possibilities: Explanation:

1. If Input voltage is not stable or it is too low, then change the power supply and cable.

2. If HDD malfunction or something wrong with the ribbon, then replace the HDD or the ribbon.

3. Button power is not enough, then add more button power.

4. If Front video signal is not stable then check and adjust front video signal.

5. If Working environment is too harsh, too much dust then clean it.

6. If Hardware malfunction then replace hardware.

How to set the date and time

Time display is not correct.

There are following possibilities: Explanation:

Step by Step Instructions

1. Make sure the “Time Zone” is set correctly.

GMT stands for Greenwich Mean Time.

2. Setup DST, if applicable.

3. “Sync PC” if all else fails.

4. Click, “OK” to save your changes.

Burn error /USB back error.

Explanation:

1. If Burner and NVR are in the same data cable, then separate them.

2. If System uses too much CPU resources. Then please stop record first and then begin backup.

3. If Data amount exceeds backup device capacity which may result in burner error. Then please delete data.

4. If Backup device is not compatible, please change backup device.

5. If Backup device is damaged, please change backup device.

<p>The post Dahua NVR Troubleshoot All Series first appeared on NVR IPCAMERA SECURITY.</p>

What is iCSee?

iCSee is a mobile application designed for remote video surveillance. It allows users to connect and control various security cameras, network video recorders (NVRs), and digital video recorders (DVRs) using their smartphones or tablets. iCSee provides real-time video monitoring, playback, and management of surveillance devices over a network connection. The app offers features such as live streaming, motion detection alerts, two-way audio communication, video recording, and cloud storage options. iCSee is compatible with a wide range of IP camera brands and models, making it a popular choice for home security, business surveillance, and other monitoring needs.

What is iCSee camera?

iCSee Camera refers to any camera compatible with the iCSee mobile application.

Can my camera be connected to iCSee?

iCSee was developed by Xmeye, a company that specializes in security surveillance and video intelligence research and development. They focus on providing technical services, and solutions in the security monitoring field, including various modules, main boards, software, and cloud services.

So, generally speaking, only cameras using Xmeye module solutions can be adapted to iCSee app.

How to install iCSee for PC?

Wired cameras can be accessed on PC by downloading the VMS software. But, for Macbook users, the software currently only supports local area network connection.

For wireless cameras, it is recommended to connect through mobile devices, as accessing via PC may result in connection timeouts or instability.

VMS Downloading (Windows)

VMS Downloading (Macbook)

How to install iCSee app for mobile devices?

iCSee is a free app available for both iOS and Android platforms, offering full functionality without any costs or subscription fees. Follow these simple steps to install it on your device:

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Explore our camera range: iCSee WiFi cameras, V380 4G cameras, and Ubox solar cameras. Engineered for home security, our cameras are affordable, low-power and durable, and our market share in third world countries is growing rapidly.

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This tutorial applies to both icsee and icsee pro cameras.
Since the app is always being updated, the interface may be a little different.

Camera description

The details are subject to your manual.

Connect To The Power Supply

Plz connect camera to the power cable,and turn on the power .

If you need to storage the video via the local TF card, plz install the TF card first then turn on the power.

（TF card doesn’t support the hot plugging,  plz plug and unplug memory card when device is power off)

Video tutorial

How To Use Icsee Camera 2024

Read Also : XMEYE NVR Face Recognition guide

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Register/Login

1.Open”iCSee” app, click “sign up” then use the phone number or mailbox to register account.

2.Register successfully, enter your phone number or mail number in the login interface, enter the password, login your app.

3.You can also use the wechat, facebook, line or the temporary visit to login app.

[Auto-pairing] WiFi Network Configuration

Note: camera can support 2.4G wifi for the time being, doesn’t support 5Gwifi, plz set the router parameter to2.4G first before configuring network, during the connection, phone,router and camera need keep within the 2m distance

1.Phone connect to the wifi network.

2.Click the “+”in the upper right corner click the “Add WiFi camera” according to the device’s voice prompt, follow the app interface guide to enter router’s password,click “confirm” start to configure network(if the device doesn’t appear voice prompt for a long time, you can long press the reset to restore default, then go on to configure network).

3. Enter the search device’s interface, the device is in the connection process, plz wait.

※ Program search, do not operate other programs ;

※ When the camera prompts “succes  sfully connected to router”, it will automatically go to the next step.

※ The camera fails to hear the prompt “succes sfully connect to router”. Please restore factory Settings and match again.

4. After connecting successfully ,interface will prompt to set device’s password and name for your device, after finishing, follow the app interface guide to complete network configuration .

5. After finishing, device will show in the device’s list, it represent the device is connecting successfully.

6. Click it you can view the monitoring image, and do the relevant operation and setting.

Note: Movement tracking is only for indoor ip cameras , bullet ip camera and dome cameras do not have this function

Note: If the automatic etwork configuration fails, you can choose the following two methods to configure the device

The second type: [Manual configuration] Wired network

1. Long press the camera Reset button for 10 seconds to restore the device to factory settings .

2. Connect your router to camera via network cable.

3. Connect phone to your router wifi network.

4. Login “iCSee” app, click the “+”in the upper right corner, and click “more” in the upper right corner.

5. click “Add the camera on same router.

6. Enter search device interface, click searched camera to add device,device will show in the device’s list, which represent device connect successfully.

7. Click it to view the monitoring image, also can do the relevant operation and setting

Manual configuration: AP netless direct connection mode

When there is no network in the installation environment, please select the following pairing method;

 1. Long press the camera Reset button for 10 seconds to restore the device to factory settings .

2. Short press the camera Reset button 2-5 to enter the direct connection mode (most devices will voice prompt “enter direct connection mode”).

3. Open the mobile phone desktop-settings-wireless network, search for the device wireless hotspot name, Enter the wireless password:1234567890, connect to the wireless hotspot of the device;

Indoor IP Camera hot spot name: robot_xxxx;

Other kind of camera hot spot names: camera_xxxx;

Tips:

AP hotspot mode is only used for installation when there is no network in the environment, and cannot be remotely monitored,can only be accessed within 10 meters of the establishment of the hotspot!

4. Open the ‘iCSee’ APP, and directly add the device in the local direct connection mode.

5. The device is displayed on the device list interface, which means that the device is successfully connected.

6. Click the ‘Play’ button to enter the monitoring screen and perform related operations and settings.

7. If you have already registered an account to log in, please click the “+” sign at the top right, and click the “AP direct connection” mode to add.

How to set up mobile tracking？

Note: Mobile tracking and smart humanoid alert can’t be used at the same time;

●Click the “Mobile Tracking” switch buttonin the preview interface to turn on the corresponding function;

●Motion tracking: when it’s on, as long as an object enters the camera’s illumination range, camera will track the moving trajectory;

●Watch Point: set a fixed position, when the camera is operating or tracking, it will automatically return to the set position after staying for a period of time;

How to set the dual-ligh tal ert mode Star light full color？

Note: Mobile tracking and smart humanoid alert can’t be used at the same time;

Open the ‘iCSee’, click the ‘real-time playback’ , click or slide to the “light” or the “bulb” icon in the screen to open the setting screen;

●Night colored lights：When the light is insufficient, the white light will start, and the image will be colorful;

●Infrared night vision： When the light is insufficient, the infrared light is activated and the image becomes black and white;

●Double light alert：When the light is insufficient, the infrared light will be activated. When someone enters the monitoring screen, the white light will be triggered and the image will be colorful.
After a few seconds when the person walks away, the infrared mode will be switched on and the image will become black and white;

How to s et the humanoid alert function?

Note: Mobile tracking and smart humanoid alert can’t be used at the same time;

Open the ‘iCSee’, click the device real-time playback, click on the upper right button ‘setting’ ，Enter the ‘settings’-smart alarm, open the interface to make related settings.

Function introduction:

 
●Notification: Must be turned on to receive alarm trigger information.

●Humanoid detection: only judge and detect people to trigger an alarm;

●Show Tracking: When the human figure appears on the screen, the human figure can be tracked and reminded; Rule setting: select the designated area [Warning Line], when someone enters the divided area, the alarm can be triggered;

Add shared device

1. Click “Share” in the device list to pop up the QR code page using the main phone.

2. Log in to the ‘iCSee’ APP with the mobile phone you want to share,
click the “+” sign in the upper right corner of the APP main interface, click “Scan QR code to add a camera” , scan the QR code of the device shared by others or input Add the device serial number (the shared device must be connected to the Internet and successfully
added to the APP).

How to Restore factory settings/AP hotspot switching？

1. Long press the camera ‘Reset ‘ button for 10 seconds, and you can let go when you hear ‘ Restore factory setting,please wait’.

2. Short press the camera Reset button 2-5 to enter the direct connection mode (most devices will voice prompt “enter direct connection mode”).

How to query device serial number and info?

1. Open the ‘iCSee’, enter the real-time playback of the device, click on the upper right setting to enter the setting center-about the device , the QR code can be directly scanned and shared with other family members to watch (the QR code valid time is 30 Minutes); if exceeded, it will automatically expire;

2. If you find that the device time is not synchronized, please click the device time to synchronize it;

HOW TO USE THE CAMERA?

1.Please open the software to register one and log in to your account if you do not have an account.

2.Click “+” > Set up “MY DEVICE” to WiFi

3.Enter your WiFi password. Then click “confifirm” and wait for the camera to connect it.

Notes

* Please reset the device if the camera does not have any voice reminders for more than 180 seconds.

* Please check the WiFi password again and make sure the WiFi channel is 2.4GHz.

* Please do not make the device too far away from the Router.

4.Upon a successful connection, you can set up the name and the password of the camera.

SHARE THE CAMERA：

1.The administrator can send the QR code and password of the camera to the other persons.

2.Scan the QR code by the administrator to share with you and add the camera.

Infographics

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<p>The post How To Use Icsee Camera 2024 first appeared on NVR IPCAMERA SECURITY.</p>

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Hikvision is one of the world’s largest video surveillance manufacturers and a leading brand in the video surveillance industry. Their top-of-the-line IoT solutions and video security systems set them apart from other DVR brands.

However, since all recorded videos get stored on the DVR’s hard drive, they might get accidentally deleted or lost. Losing CCTV footage can have potentially disastrous consequences if there’s some important information on the deleted or corrupted videos.

But don’t start worrying just yet. If you find yourself in such a situation, go through our detailed guide on how to recover deleted videos from the Hikvision CCTV system or DVR without any complications.

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Can You Recover Deleted Hikvision DVR Recordings?

Yes, using data recovery software, you can restore deleted Hikvision CCTV footage from different data storages like a hard drive, SSD, or Hikvision SD cards.

There are several available methods to assist users with recovering deleted videos. But before we dive into recovering corrupted or deleted videos from Hikvision CCTV systems, we must understand the various possible reasons for data loss and the corresponding solutions for data recovery.

To avoid significant data loss from the DVR due to unforeseen issues, make sure that you back up video recordings periodically.

How to Recover Permanently Deleted Hikvision DVR CCTV Footage

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Before we look at ways to repair corrupted Hikvision DVR data storage, let’s go through what you can do to recover your data beforehand. Some methods used to perform hard drive data recovery can result in the deletion of your existing data. Thus, you must first retrieve your lost Hikvision DVR recordings.

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Perhaps the best way to restore deleted Hikvision CCTV footage is to use trustworthy video recovery software. While several data recovery tools are available on the market, Disk Drill is one of the best data recovery apps.

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Disk Drill is a trustworthy DVR data recovery software with an impressive track record for successful recoveries, and it supports over 300 file types. While Disk Drill can retrieve deleted or lost video files in the MP4 format supported by Hikvision surveillance videos, it also supports other video formats such as AVI, FLV (Flash video), M4V (iTunes video), MPG (MPEG video), WMV (Windows Media Video). Moreover, the software is available on all major file systems – Windows, Mac, and Linux.

Disk Drill also comes packed with advanced features like S.M.A.R.T. disk Monitoring (hard drive health checks) and byte-to-byte level backups that can be useful in retrieving data from corrupt hard drives. Here’s a detailed guide on how to recover deleted or corrupted videos from Hikvision CCTV using Disk Drill:

1.Before you begin the recovery process, unmount the Hikvision DVR hard drive.

2.Download and Install Disk Drill.

3.Connect the unmounted hard drive to your computer or PC directly or via an adapter.

4.Launch Disk Drill on your computer. Now, select the hard drive from the list of devices your computer can access. While Disk Drill selects the All Recovery Methods option by default, you also choose from other recovery methods – Quick Scan or Deep Scan.

5.Click Search for Lost Data. Disk Drill’s advanced algorithm will scan through data storage for your deleted Hikvision CCTV recordings. The software also allows you to pause, save or resume the scan whenever you want.

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6.Once the scan is complete, you can filter through the results. Now, click Review Found Files. Disk Drill allows you to preview the files you want to get back and even recover up to 500 MB of data for free!

7.Once you’ve selected the videos you wish to restore from the Hikvision DVR hard drive, click the Recover button.

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You can also use the filter option to quickly locate your CCTV recordings. For instance, key in “mp4” into the top right hand corner field box and hit Enter.

8.Type in the recovery location and ensure you’re restoring your files to a different device from which you’ve just recovered data. Finally, click Ok.

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You can also use these steps to recover deleted or lost videos from other devices, such as video cameras or deleted dash cam footage. To learn more about Disk Drill and all its premium features, you can go through our comprehensive Disk Drill review.

How to Fix Corrupted Hikvision DVR Data Storage

After successfully retrieving lost Hikvision DVR recordings, you can attempt to fix corrupted Hikvision DVR data storage. Follow our step-by-step guide to repair the hard drive without any hassles.

Method 1. Repair Partition Using TestDisk

TestDisk is a powerful, open-source data recovery tool primarily designed to recover lost partitions, fix partition tables and rebuild the boot sector. It’s available for free and can run on all major operating systems. Once you’ve recovered your deleted videos, you can attempt to repair the corrupted Hikvision DVR hard drive using TestDisk.

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Interesting Read: How To Face Detection &#8211; Face Recognition

Here’s how you can repair partition using TestDisk:

1.Download and unzip the TestDisk folder. In our case, the folder was named “testdisk-7.1.win”.

2.Right-click testdisk_win and click Run as administrator.

3.Use the arrow keys to select the No Log option, then hit Enter. You can also click Create to create a log if you like, append info to an existing one, or not create one at all.

4.Now, select the Hikvision DVR hard drive and press Enter.

5.Select the partition table type. For Windows users, select Intel. Now, press Enter.

6.Next, select the Analyse option and hit Enter. On the next screen, click Quick Search to begin the partition recovery process.

7.After the scan is complete, the missing partition will appear on the screen. Select the partition you wish to recover and follow the prompts on the screen. Move to the Write option and press Enter.

8.Press Y to write the partition table and press Enter again.

To know more about the pros and cons of using TestDisk to recover data and partition recovery, look at our in-depth TestDisk review.

Method 2. Scan Your Drive Using CMD (chkdsk)

The CheckDisk utility (chkdsk) is an in-built command in Windows that can scan and resolve any problems it discovers on your hard drive. If bad sectors or errors on your Hikvision DVR disk have caused data to be deleted or overwritten, they can be repaired using the CMD prompt.

Here’s how you can scan and fix the DVR hard drive with the CheckDisk utility:

1.Go to the Start menu and type in cmd. Now, select the Run as administrator option.

2.Once the Command Prompt window opens, run the following command: chkdsk F: /r (Remember to replace F with the drive letter assigned to your hard drive).

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Here, we’ve used the /r parameter. It fixes any errors on the disk and searches for bad sectors.

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FAQs

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How to recover overwritten CCTV footage from Hikvision DVR?

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Here’s how you can recover overwritten CCTV footage from Hikvision DVR:

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What is the best DVR data recovery software?

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While several data recovery tools are available on the market, Disk Drill is the best DVR data recovery software. It supports the MP4 format supported by Hikvision CCTV footage and other video formats such as AVI, FLV (Flash video), M4V (iTunes video), MPG (MPEG video), WMV (Windows Media Video). Moreover, the software is available on all major file systems – Windows, Mac, and Linux.

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Can you recover deleted CCTV footage for free?

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There are certain data recovery software that offer free recovery. For instance, Disk Drill allows you to recover up to 500 MB of CCTV footage for free. If you need to recover more data, check out software like PhotoRec and Recuva

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Does CCTV footage get deleted automatically?

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It depends on the DVR settings and the capacity of your hard drive. In some cases, old CCTV footage may be deleted periodically, i.e., after a month or a week. In other instances, CCTV recordings may get deleted or overwritten due to a lack of space.

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Conclusion

The videos and recordings from CCTV surveillance systems often hold essential security information. The methods outlined in this article should answer all your questions on recovering lost or deleted CCTV footage from Hikvision DVR hard drive.

You can use these techniques to retrieve surveillance videos from any Hikvision CCTV camera model and even repair the corrupted DVR hard drive for future use.

<p>The post How to Recover Deleted CCTV Footage From Hikvision DVR first appeared on NVR IPCAMERA SECURITY.</p>

Getting Started: Setting Up User Privileges

The VORTEX Portal provides a structured hierarchy of user roles to ensure smooth management while maintaining high security. This article will guide you through understanding and setting up the four roles: Owner, Admin, Supervisor, and Viewer.

Who Sees What

Below is a table that explains in detail each role and their associated features:

Vivotek Vortex Camera Ultimate Guide

Read More : iViewer installation and user guide

How to set up privileges for a user

Step 1: Go to the Users page.

Step 2: Click on a user’s name or profile to enter their detail page.

Step 3: Locate and click the “Access settings” button on the top-right.

Step 4: Assign the appropriate device groups for permission.

Step 5: Once you’ve made the necessary changes, click “Save” to finalize the settings.

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Getting Started: Setting up your VORTEX account

To access the VORTEX system, please proceed the following steps to set up your VORTEX account.

Step 1. Scan the QR code below to download the VORTEX app.

Step 2. Open the application in your mobile device and click on the “Create account” button to create a VORTEX account.

Step 3. Type your email to be use to access the system and set a password.

Enter an email address and a password. The password should contain 8 to 64 alphanumeric characters, including at least one uppercase letter, one lowercase letter, and one numeric character. Spaces are not allowed. When finished click on the “Create account” button. 

The application will send an email to the configured address so that you can activate your account. 

Step 4. Access your email and look for a “Welcome to VIVOTEK Vortex” email. If you cannot find it, you can search it by using the mail filter “no-reply@verificationemail.com”. Then, click on the “Verify Email” to activate your account. 

Once the account is activated, you will see the following message in the browser:

Step 5. Go back to the application and login into the system by using your email and password.

Congratulations! You now are able to access the VORTEX service in your phone!

Getting Started: Adding your VORTEX camera to your VORTEX account

VORTEX cameras are very easy to configure. Here is a detailed step-by-step guide that will teach you how to add the device: 

Step 1. In your mobile device, run the VORTEX application. 

Step 2. Access the VORTEX service using your email and password. 

Step 3. Click on your account icon to open the application menu. 

Step 4. Click on “+ Add devices” button to start adding your device.

The application will open the camera feature (be sure to enable the respective permissions). Then, scan the QR code located either on the package box or on the camera itself.

If the scan is successful, you will first see the camera’s general information. Be sure that the information displayed is correct. 

Step 5. Click on the “Add” button to add the device to your account. Once added you will see the following message:

If you want to keep adding devices, click on the “Add another device” button and repeat the same process. 

Step 6. Check that the device is visible in the application. 

You can also go to the VORTEX Portal and check that the camera was added to the system properly. 

<p>The post Vivotek Vortex Camera Ultimate Guide first appeared on NVR IPCAMERA SECURITY.</p>

Access from smartphone

(1)Download APP

Search and download “Eseecloud” app from App store or Google play on your phone.

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(2) Register

 If you install and open “Eseecloud” app at the first time, an account need to be registered initially.

ce”.

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(3) Add device

Method 1: Add the device via QR code.

EseeCloud Devices Advanced User Guide

Read Next : EseeCloud Wireless Security Camera System Installation.

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Method 2: Add by cloud ID.

     Cloud ID: Enter NVR’s System Setup – Network Setup to input Cloud ID or Scan QR Code)

     Device name: Choose a name for your system of your choice.

     User Name: Enter the NVR’s User Name (default: admin)

     Password: Enter the NVR’s Password (default: NO password)

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Method 3: Add by LAN scan.

Please make sure you are connected to the same wifi.

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Access from remote PC

1. Access from remote PC (Log in with Cloud ID)

Operation Steps: ( We suggest you to use microsoft IE, otherwise some services will be invalid. )

1. Open your browser

2. Enter http://www.e-seenet.com

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Cloud ID: (Enter NVR’s System Setup-Network Setup to input ID or Scan QR Code)

Username: Enter the NVR’s User Name (default: admin)

Password: Enter the NVR’s Password (default: NO password)

3. Enter the correct device ID, user name and password.

4. Click login to enter live view interface.

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Note: To successfully remote access your system, the device ID should be ONLINE.

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2. Access from PC Client (CMS)

1. Please download CMS from the below link:

http://www.tontonsecurity.com/download/page_show_67.html

2. Login user: admin, password: (default: NO password, please keep it blank)

3. Please enter “Add” to add device, you can add it “By IP/DDNS” or By Cloud ID”

4. By IP/DDNS:

IP/DDNS: (Enter NVR’s System Setup-Network Setup to find IP)

Port: (default: 80)

Username: Enter the NVR’s User Name (default: admin)

Password: Enter the NVR’s Password (default: NO password)

Device name: Choose a name for your system of your choice.

Type: choose “NVR”.

Number of Channels: please input the correct number of the channels.

Click “Finish” and go back to “Preview”, click the device name to view live video.

5. By Cloud ID:

Cloud ID: (Enter NVR’s System Setup-Network Setup to find IP)

Username: Enter the NVR’s User Name (default: admin)

Password: Enter the NVR’s Password (default: NO password)

Device name: Choose a name for your system of your choice.

Type: choose “NVR”.

Number of Channels: please input the correct number of the channels.

Click “Finish” and go back to “Preview”, click the device name to view live video.

Add the IP camera to the NVR by matching code

1.  When you use Match Code
1.1 Add new add-on cameras to your system
1.2 Re-pair camera to NVR when they lose connection. You need to delete the
Network Unreachable channel at first, then re-pair the camera to an unoccupied
channel. (unoccupied channel always shows No Video Source under Status.)

Tips: The IP cameras in pre-packed kits have already been paired to the NVR. So the
cameras will automatically connect to the NVR once they are plugged in power.

2.  Add camera by matching code.
2.1  Power on the camera which has no video, and connect this camera to the NVR
via Network cable.

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2.2  Right click mouse on the main interface, select “Video Manage“

2.3  Click “Refresh“, find the camera’s IP. Click “Match Code“, then click “Yes“, the
NVR will start to match code to the camera.

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2.4  After matching code successfully, the “status” will show “Connect success“.

Then you will see the camera is added to the NVR and display video on the screen.

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What is the WiFi distance of the wireless kits?

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Between each camera to the NVR:

In open space we tested 350m (1150ft) working distance;

With normal obstacles like 1-2 walls, we tested 35m (115ft) working distance.

For distance we only have theoretical values.

No certain distance can be guaranteed due to different environments applied in.

It varies depending on obstacles and signal interference.

on the contrast, if there are many blocks and signal interference between, the distance could be closer. 

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What if your NVR system keeps beeping?

1. Please right click your NVR mouse, then click System Setup – General Setup – Error setup, make sure that “Enable” and “Buzzer” are unchecked.

2. Please right click your NVR mouse, then click System setup – Channel setup –  Video detection, make sure that “Buzzer” is unchecked for all channels.

3. If you have checked above 2, and none of the buzzer are checked.

    Follow below to stop the beeping:

    a. Right click your NVR mouse, then click System setup – System Admin –  Factory setting, uncheck WiFi Reset, then click Apply to reset NVR settings.

    b. If you cannot view the cameras on the NVR after resetting, please right click your NVR mouse, then click Exit system, choose shutdown. Follow on-screen message to unplug NVR from power and then re-plug it back to NVR. Wait for NVR to initialize.

Then the cameras shall come back.

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How to upgrade the NVR system

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1. Please download the update file to your computer and unzip it, then plug the USB flash drive,and move the unzipped update file to the root directory of the USB flash drive. 

Note: 

1)Please move the update file to the root directory of the USB flash drive, do not move the subdirectory.

2)Do not change the file name.

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2. Connect USB-disk/mouse and USB hub with NVR shown as flowing.

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3. Enter the NVR’s menu (System setup\System Admin\System upgrade),
Click “Start” to begin upgrading.
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Note: Please keep power supply well during the upgrade.

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4. Once the upgrade is done, NVR will restart system automatically.

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How to view playback on NVR system

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1. Right click the mouse , choose video playback

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2. In the menu bar on the right, choose record type/channel/data to search what
you want to and click playback.

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3. Click Backup and the video will be saved in USB storage

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How to Add C8601 Cameras to Tonton NVR System

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Document

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or

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Video

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How to connect and set up the Wireless Network Camera System?

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1. Connect the DC 12V/2A power adapter to the Power port of the NVR.

When Power indicator light is on, NVR starts to work.

2. Use VGA / HDMI cable to connect your NVR and Monitor / TV, then preview interface can be seen.

3. Plug the network cable and mouse to the ports of NVR rear panel.

4. Connect the DC 12V/1A power adapter to the IP camera (IPC).

Each camera has one 6ft length power adapter.

5. After finish connecting, the NVR will search the IPC automatically and start to initialize the connection.

When completed connection, the images will display.

6. Login this system:

Username :  admin

Password:  (there is no password, please keep it blank)

(Note: if you want to change the password, you can go to NVR’s System Setup – System Admin -User management – Set password to change it.)

7. Then you can follow up the below steps to set up on your phone:

If you want to view the cameras remotely, the NVR should be connected WAN network, Please ensure DHCP in your Router is open.

If you don’t know how to enable the Router’s DHCP, please input the IP Address of your  

Router to IE browser, then you will find the network information, you can enable the “DHCP”.

After that, please go to NVR’s System Setup – Network Setup to enable “DHCP”

Then the system will obtain the IP Address, DNS from your Router automatically.

Or you can go back main menu to select “Fast Network”, Then the system will connect the WAN network automatically.

8.   Access from smartphone

(1). Please download “Eseecloud” app from App store or Google play on your phone.

    (2). If install and open “Eseecloud” app at the first time, an account need to be registered initially.

(3) Add the device.

Method 1: Add the device via QR code.

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Method 2: Add by cloud ID.

Cloud ID: Enter NVR’s System Setup – Network Setup to input Cloud ID or Scan QR Code)

Device name: Choose a name for your system of your choice.

User Name: Enter the NVR’s User Name (default: admin)

Password: Enter the NVR’s Password (default: NO password)

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Method 3: Add by LAN scan.

Please make sure you are connected to the same wifi.

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9. Access from remote PC (Log in with Cloud ID)

    PC : our item only support IE browser, please input “www.e-seenet.com” to IE Browser to view your cameras.

       Cloud ID: (Enter NVR’s System Setup – Network Setup to input ID or Scan QR Code)

       Username: Enter the NVR’s User Name (default: admin)

       Password: Enter the NVR’s Password (default: NO password)

(Input the correct Cloud ID, user name and password, click login to enter live view interface.)

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NVR video backup.

1.Right click mouse > select Video backup.

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2. Enter into the interface of Video backup.

   Select Channel, Record mode and Search time.

   Click “Search”. After that, the chosen video will display in the list.

3. Select the section which you want to backup.

   Then, click the bottom “Backup”.

4. Next, there will pop up a dialog box asking are you sure to backup this record.

   Click “Yes” if you are sure.

   Before start to backup, system will inform you to insert U disk within one minute. 

   If you want to cancel the operation of backup, you can click “Cancel” to withdraw.

   NOTE: The NVR only one USB port, so you have to unplug the mouse

and plug the U disk within one minute.

5. After you insert U disk, what you should do is just wait a moment.

6. Backup is completed when system inform you “Backup record succeed“.

   And you can unplug your USB disk at that time.

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How to setup audio function?

1. System connection

(1) The monitor must have HDMI input port.

  (2) Connect the HDMI port on both sides with the included HDMI cable.

2. NVR setup

  (1) Choose the option “Private” on this interface during NVR’s restarting. It allows you select audio or not.

(2) Check whether the encode mode is “AV stream” or not.

(3) On the live window, click mouse to select any channel to pop-up the hidden volume icon like a speaker, click it repeatedly to hear or mute the sound from camera.

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How to use a new Gmail mailbox account to set NVR mail alarms?

How to use a new Gmail mailbox account to set NVR mail alarms?

1.Register a new Gmail mail account, and log in.

2.Get into your mailbox>click the “” in top right of page>get into “My Account“.

3.     Click “Sign-in&security” and enter the interface,Turn on “Allow less secure APP on“.

4.  After that, you will receive an email from Google, which means “less secure sign in” has been turned on.

5. Get into NVR system. Right click mouse>select System setup>Network setup>Network Status.

   Check if your NVR’s network connected successfully.

   Before operate what mentioned above:

    Make sure Cloud(P2P) display “ONLINE“.

   Make sure the Network Status display “Healthy Network“.

6.Then, click the “E-Mail”. 

Input your Gmail SMTP Server (smtp.gmail.com) in ” SMTP Server” Input your Gmail account in “Username” and “Sender”.

Change the “Encryption Type” to “TLS”.

Input your Gmail password in “Password”

Input your two inbox address in “Sendee 1\2” 

After that, click “Apply”>click “Test”.

7.        When the system remind you “Test successful”, which means NVR’s mail alarm is set successfully.

8. PIR video detection setting as below picture:

    (1). Click “Channel setup” and “Video detection”

    (2). Choose Motion Detection, disable it

(3). Choose PIR Input Armed Detection, Enable E-mail Notice

9. After finished setting, When alarm is triggered, you will receive email from NVR.

PIR alarm setting

Only PIR detection recording setup

1.      Disable motion detection function, click ok to save

2.      Choose Detection Model with PIR Input Armed.

Please noted: If you want to set Buzzer, Email notice or App alarm, you can enable them, in this way, you will get notification on email or App.

3.      Press “Reset” to clear default setting

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4.      Click the icon “Alarm”

5.      Press and drag the left button of the mouse to select needed schedule.

6.      Click ok to save

7.      Cancel the manual recording mode

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8.      Once the PIR detection is trigged, the live window will display an icon like below, it means PIR recording is running

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How to Reset NVR’s Password

Reset NVR’s Password

1. The interface when you log in. 

 2. Click “OK”. If you input incorrect password,

     monitor will display “Username/Password Is Incorrect!”.

 3. Continuously and successively click left button and right button in blank space of prompt box for six times.After that, monitor will display “Restore default user”.

4. Click “Yes”, and you will access to the interface where you can reset NVR’s password.

Tips:   1. The username must be “admin”, or else the password won’t be retrieved.

           2. If you want to make new password, please leave it blank in column of “Old password”.

           3. Delete the old password after reset the new one.

           4. If you have set a new password for NVR, remember that NVR password cannot exceed 10 characters, or the NVR will not save it correctly.

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 reset NVR’s password             click to download video

How to install iSmkit PC client 

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How to install iSmkit PC client                  Click here to download

Gmail Mail Configuration Guide

(DE) Gmail Mail-Konfiguration Anleitung 

click here to download

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(FR) Guide de configuration de Gmail Mail 

click here to download

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(CN) Gmail邮件配置指南操作步骤20230922

click here to download

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(EN) Gmail Mail Configuration Guide 

click here to download

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Email SMTP and POP3 settings

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click here to download

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Solve the problem of the white light always on(Applicable to 3.6.60 and above Version)

Precautions:

1. Please check your IPC version first, only 3.6.60 and above version can be solved the problem through upgrade.

2. The camera must be able to produce the image, if the camera can’t be viewed or resetted, it can’t be upgraded.

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Check IPC Version:

Go to “System Admin” – “IPC Maintenance” to check the version of the problem camera. Please note: Don’t upggrade the version 3.6.16 and below version with these upgard file.

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Download the upggrade file:

For 3.6.60 Version: Download Link

For: 3.6.60 Above Version: Download Link

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Upgrade Method

1. Upgrade the IPC via NVR system

（1）Please download the update file to your computer and unzip it, then copy the update file(IPCAKV3C_xxxxx.rom) to a USB flash drive. Please note: Don’t change the file name

（2）Plug the USB flash drive to the NVR’s USB interface

Enter the NVR’s menu (System Setup-> Channel Setup-> IPC Upgrade)

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（4）Click the “Channel” and select the upgarde channel of the IPC.

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（5）Click “Start” and “Yes”, the IPC will be upgrading. Please note: During the upgrade, please don’t power off the NVR and the camera.

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（6）If the camera upgraded successfully, the Status will show “Success!”.

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2. Upgrade the IPC via TF card.

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（1）Unzip the upgrade file, then copy the “help.rom” file to the TF card. Please don’t change the file name and move it to the root directory, do not move the subdirectory.

（2）Power off the camera, then insert the TF card to the TF card slot. Then power on the camera.

（3）Waiting for about 1 minutes, the camera will start up. Then press 3 times continuously of the reset button for the camera(In order to prevent operation errors, you can press several times, which will not affect the upgrade).

（4）About 2 seconds later, the camera will makes a sound for an upgrade. Then waiting for about 2-3 minutes, if the camera restart and works normally, it means that the upgrade is successful.

New Manual for Dual light

Click here to download

If the IP camera doesn’t work with NVR system,please check …

1. First of all,please confirm both of the camera and the NVR are powered on .

(1) Camera is powered on: Please plug the power adapter to the camera ,and then cover the IR-Cut with your hand (See picture), finally to check if the night vision will be activated or not .

(2) NVR is powered on : Please plug the adapter to the NVR ,and then see whether the power indicator is on.

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2. Secondly please enter NVR system — Video Manage ,and check if the status of camera is connected successfully or disconnected. 

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3. Thirdly, if the camera is disconnected,please confirm the distance of the camera and NVR system. The far distance will affect the signal transmission.Please follow the below steps to fix the issue:

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(1) . Please enter NVR system —  Video Manage — delete camera (The same page as the Step 2)

(2). Remove the camera and take it next to the NVR system,and prepare a network cable and start to match code for the camera and the NVR.

(3). How to Match code :

A. Connect this camera to the NVR via Network cable.

B. Right click mouse on the main interface, select “Video Manage“

C .Click “Refresh“, find the camera’s IP. Click “Match Code“, then click “Yes“, the NVR will start to match code to the camera.

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D. After matching code successfully, the “status” will show “Connect success“.Then you will see the camera is added to the NVR and display video on the screen.

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4. Finally, you could unplug network cable and put the camera to the place where you want .

How to change the channel

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1.Please click “Video Manage”.

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2.Make a note of the camera IP address you want to change.

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3.Click “Manual Edit” and enter the IP address on the corresponding channel.

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How to fix black screen Monitor for 10” /15.6”NVR

click here to download the operation video

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How to get the NVR system ONLINE?

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1. Please make sure you enabled DHCP of your Router.

2. If you don’t know how to enable the Router’s DHCP,

    please input the IP Address of your Router to your computer browser,

    then you will find the network information, you can enable the “DHCP”.

3. After that, please plug a network cable to the WAN port on back of NVR.

4. If the system refuses to go ONLINE?

Basic troubleshooting:

  (1).  Check if your network cable can work well.

         If NVR is getting signal, there should be flash light. If not, please check the connection and cable.

  (2).  If the port is right and NVR is still OFFLINE, then it should be DHCP issue.

         Enable DHCP on your NVR.

        Click right button of mouse, go to NVR’s System Setup – Network Setup – check the DHCP and enable it,

        apply and save it. Wait for 1 minute to see if the status on bottom right corner changes to ONLINE.

5. Or you can go back main menu to select “Fast Network“, 

        Then the system will connect the WAN network automatically.

        Within 1 minute, you shall see NVR status changes to ONLINE and the NVR is ready to be viewed

        from anywhere anytime.

6. If this can’t help you, probably your Router disabled DHCP or block new devices from connecting.

    What DHCP does is: when Router find new device connected, DHCP allocate new IP to the device

                              and connect it to the Internet.

   An easiest way to know if your router enables DHCP:

   When you connect a new device to your WiFi for Internet service (or a visitor/ friend wanted WiFi

   connection), does it require WiFi password only? If only password required, then your router has

   DHCP enabled; if that requires not only password but also some settings, then your Router is secured

   from connecting new devices. Please ask people who secured the WiFi (who set password) to enable

   the NVR to connect.

The Step 4 and Step 5 should enable 95% users to get NVR ONLINE.

Even if the status shows OFFLINE after all this, we suggest you to use APP and access the Cloud ID

to see if it works.

Note:   Always wait for 1 minute after any change.

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Advanced troubleshooting

If the basic steps above does not solve the issue. Follow below steps to do further troubleshooting.

1. Make sure the cable you connect to NVR has Internet access. 

Please use a laptop or any PC has RJ45 port

· Disable the wireless connection of laptop.

· Unplug the network cable from NVR and plug it into the PC, see if the PC can access the Internet via the cable.

· If it does, then the cable is good; if it does not, change a cable.

· If cable is good yet no Internet connection, please ask help from your network administrator

· to give the cable Internet access.

2. Enable DHCP of your router, please refer to Step 2.

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If you don’t want to use DHCP, or you want to set up a static IP Address for your NVR system,

you can follow the below steps to set up:

   Well, we can allocate IP manually for the NVR and connect it to Internet. 

  1. Know your router gateway. 

  This is the IP that goes to the menu of your router. 

  This will vary slightly from manufacturer to manufacturer, and will be listed in the documentation.

  Here are some common IP addresses for various routers:

   Linksys, 3Com, Asus, Dell, US Robotics: 192.168.1.1

   Qwest (AKA CenturyLink), DLink, Netgear, Trendnet, Senao: 192.168.0.1

   Belkin, Microsoft, and SMC: 192.168.2.1

   Apple: 10.0.1.1

If you have misplaced your documentation, and you do not see your router listed here,

search on Google for your router name and “default IP address” to find the correct information.

Another way to locate your router’s IP address: on a PC, open the command prompt (click on Start >

Run/Search for cmd) and enter ipconfig. Look for the Default Gateway line, and try that number.

On a Macintosh, open the Network control panel (System Preferences…, Network) and look for Router: 

This is your router’s IP address.

2. Go to NVR’s System Setup Network Setup

How to switch wireless connection to wired connection

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1. Please connect IP camera to NVR by net cable

2. Checking the Network setup of NVR, remember the network segment of the IP address with NVR

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3.Right click mouse, Enter into VIDEO MANAGE

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4.Click Refresh, search the IP address of camera which connect to NVR

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5.When you find the IP camera on NVR, please click Modify, revise the IP address of camera to the same network segment with NVR

Please noted: The IP address of camera can’t conflict with the IP address of other devices

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Click Yes to save

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Double click the IP address, the camera will connect to NVR automatically

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6. After setting the IP camera, connect NVR and the IP camera to the same router by net cable, Refresh NVR, search for the IP camera, then add it to NVR, in this way, the IP camera will connect to NVR by wired

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When 3MP IPC is added to NVR, it prompts “resolution too big”

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When adding a 3MP camera to the NVR, if the “resolution is too large” prompt appears.Please modify the NVR resolution, the detailed operation is as follows:

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1.Please click “Video Manage”.

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2.Select the camera that appears “Resolution too big”, and then click “Channel Setup”.

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3.In “Channel Setup-Encode setup”, modify the resolution to 1920*1080, and then click “Apply” to save the settings.

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4.Disconnect the power of the camera and restart it, after adding the camera, the camera can be used normally.

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Dual light and AI function setting instructions

Click here to download

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iSmKit CMS user manual

Click here to download

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How to upgrade the 8CH NVR to 10 Channel(Only for Version 3.1.8.0M)

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1. Comfirm your system version if is the version 3.1.8.0M first. 

Note: This update file only supports NVR version(3.1.8.0M) to update to 10 channel, if your system version is not 3.1.8.0M, please don’t use this update file to upgrade your system, otherwise it will cause the system not work.

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Go to “System Admin” – “System Version” to check.

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2. Download the upgrade file to your computer. Click here to download

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3. Unzip the upgrade file via rar or zip, then plug the USB flash drive, and move the unzipped update file to the root directory of the USB flash drive. 
Note: 
1)Please move the update file to the root directory of the USB flash drive, do not move the subdirectory.
2)Do not change the file name.

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4. Connect USB-disk to the NVR.

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5. Enter the NVR’s menu (System setup\System Admin\System upgrade), Click “Start” to begin upgrading.
Note: Please keep power supply well during the upgrade.

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6. Once the upgrade is done, NVR will restart system automatically.

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Effective Troubleshooting for Non-Functional 16-Inch Monitor

Effective Troubleshooting for Non-Functional 16-Inch Monitor

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Youtube Video: https://youtu.be/QVtIkMScO0Q 

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1. If the indicator lights in the bottom right are OFF, replace the monitor’s 3A power supply.

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2. If the indicator lights in the bottom right are ON, but the screen is black, check the screen cable.

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If the display shows “Power Saving,” there are two possible scenarios:

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3. For “No Signal → Power Saving”:

When there is no signal, immediately press the “Auto” button. This will bring up the signal source selection menu. Use the “←” or “→” keys to navigate to the first option (“Auto select”), then press the “Menu” button to confirm.

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4. For “No Cable → Power Saving”:

Please check the two connecting cables in these locations.

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<p>The post EseeCloud Devices Advanced User Guide first appeared on NVR IPCAMERA SECURITY.</p>

The Avigilon AI NVR is a network security appliance that provides all of the functionality of an Avigilon Network Video Recorder with:

System Recommendations

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Uninterruptible Power Supply

Use an uninterruptible power supply (UPS) system to protect your video surveillance system hardware. A UPS system is used to protect critical equipment from mains supply problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated battery. It can also be used to power equipment during the time it takes for a standby generator to be started and synchronized.

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Camera Frame Rate

The AI NVR can provide analytics for non-analytics cameras. For optimal analytics performance, the source camera should stream a minimum of 10 frames per second (fps).

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NOTE

It is acceptable to use frame rates lower than 10 fps for LPR analytics.

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Web Browser

Basic administration settings for the AI NVR are managed through its Server Management page, which can be accessed from the ACC Client application or a web browser on a network workstation connected to the AI NVR

Supported web browsers for Windows®, Mac or mobile devices include:

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NOTE

Your web browser must be configured to accept cookies or the Server Management page will not function correctly.

It is recommended to use the latest version of any supported web browser.

Networking

When locating where to install the AI NVR in a multi-server deployment, consider the following items:

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Passwords

The first time you start the AI NVR you must create new administrator passwords for both:

Without these passwords the AI NVR can only be brought back into service by resetting it to its default state as it was when first delivered — all recorded data, updates made to the ACC Server software, and all configuration settings are lost and cannot be restored.

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Certificate Management

By default, the AI NVR is configured with a self-signed certificate, which generates a connection warning in the web browser. Organizations that deploy their own PKI can use the Certificates pane of the Server Management page to manage certificates on the device. For more information, see Manage Certificates on page 36.

Package Contents

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Ensure the package contains the following hardware:

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NOTE

North American AI NVR Premium and Premium+ models come with two sets of two power cables. One set is rated NEMA 5-15P / C19 and the other set is rated C19 / C20. Use one of these sets of two power cables to power your AI NVR Premium and Premium+ models. Do not mix and match the cables by using one cable from each set.

AI NVR Premium and Premium+ models in other regions will receive a single set of 2 power cables.

Avigilon AI NVR User Guide

Read Next : Avigilon DVR/NVR Password Reset All Model

Overview of the AI NVR Premium and Premium+ Models

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......Figure 1: Front view of AI NVR Premium and Premium+ showing information tag (accessible after removing front bezel)

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Figure 2: Front view of AI NVR Premium and Premium+ with bezel removed.

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Figure 3: Back view of the AI NVR Premium and Premium+.

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NOTE

North American AI NVR Premium and Premium+ models come with two sets of two power cables. One set is rated NEMA 5-15P / C19 and the other set is rated C19 / C20. Use one of these sets of two power cables to power your AI NVR Premium and Premium+ models. Do not mix and match the cables by using one cable from each set.

AI NVR Premium and Premium+ models in other regions will receive a single set of 2 power cables.

Overview of the AI NVR Standard Models

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Figure 4: Front view of AI NVR Standard showing information tag (accessible after removing front bezel)

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Figure 5: Front view of AI NVR Standard with bezel removed.

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Figure 6: Back view of the AI NVR Standard

Overview of the AI NVR Value Models

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Figure 7: Front view of AI NVR Value showing information tag (accessible after removing front bezel).

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Figure 8: Front view of AI NVR Value with bezel removed.

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Figure 9: Back view of the AI NVR Value

NIC Teaming for Network Resiliency

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To further increase network resilience, it is recommended to use network interface controller (NIC) teaming with the AI NVR network connections. This can be set up using the Server Management page.

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TIP

The AI NVR supports three types of NIC teaming. For more information, see NIC Teaming Modes below.

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NIC Teaming Modes

The AI NVR supports three types of NIC teaming: Active Backup, Dynamic Link Aggregation (IEEE 802.3ad), and Adaptive Load Balancing.

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Active Backup

In this mode, one port out of the teamed network ports is designated as the primary port, and the others are set as the backup ports. While the primary network port is functioning properly, the backup ports will not be used. In the event that the primary network port fails, the backup network ports will take over. Both network ports work as unique virtual network interfaces with a single mac address visible to other network devices.

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Dynamic Link Aggregation (IEEE 802.3ad)

In this mode, all of the teamed network ports will be aggregated into a single connection that has a combined bandwidth equal to the sum of all the teamed port’s individual bandwidth. All teamed network ports will be utilized simultaneously while in this mode and all devices using the teamed ports will operate at the same speed and duplex. If one network port were to fail, then all traffic will be forced through the remaining network ports and your bandwidth will be reduced to the sum of the remaining ports’ bandwidth.

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NOTE

This mode requires a switch that can support IEEE 802.3ad Dynamic Link Aggregation, and will require some setup on that switch.

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Adaptive Load Balancing

In this mode, both network ports will be used as separate 10 Gb/s or 1 Gb/s connections, but the AI NVR will attempt to dynamically load balance the transmitted and received traffic that passes through each network port. Each network port can be connected to different network switches on the same IP subnet to increase redundancy. In the event that one network port fails, all traffic will be redirected to the working network port.

This mode provides many of the benefits of Dynamic Link Aggregation without the need for any switch configuration or support. Additionally, this mode supports network ports of different speeds (10 Gb/s and 1 Gb/s) to be teamed together.

Setting Up the AI NVR

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Install the Sliding Rack Rails and Cable Management Arm

If the AI NVR will be mounted in a server rack, install the Sliding Rack Rails and the Cable Management Arm (CMA) provided in the appliance package. Follow the procedures outlined in the Rack Installation Instructions and the CMA Installation Instructions provided in the assembly kits.

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NOTE

When rack-mounting the recorder, ensure no interference occurs from the sliding arms of adjacent equipment in the rack. Every sliding rack rail on the server rack must be aligned before you insert the recorder into the rail for a smooth installation. For more information, refer to the dimensions in your server rack design documentation.

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Install the Bezel

The bezel can be installed on the front of the recorder to help protect the hard drives against unauthorized access.

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Connect the Cables and Power On

Refer to the diagrams in the Overview section for the location of the different connectors. Make the following connections as required:

Download and Install the Latest ACC Client Software

Install the latest version of the ACC Client software (from avigilon.com/support/software) on a workstation connected to the same network on which you are going to connect the new AI NVR.

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NOTE

The first time you access the web site from which you download the software you will be prompted to register. Enter all of the required information and click Complete Registration. Your registration is automatically accepted and you will proceed to the web site.

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Connect to the AI NVR (using DHCP)

If you use DHCP to assign IP addresses in your network, the new AI NVR is immediately detected after it is connected to the security network. The ACC server software then adds it to the list of sites that is displayed in the System Explorer when you start the ACC Client.

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IMPORTANT

Save the password in a secure format and location either physically or electronically so that it can be retrieved if the password is forgotten.

5.In the Explorer right-click on the AI NVR and select Setup.

6.Click to select the server below the site you right-clicked in the previous step.

7.Click Server Management.

8.Click Trust on the certificate message that opens.

9.You are prompted to log in to the Server Management interface.

You are prompted to create a new password for the administrator user of the AI NVR operating system. Enter and confirm the new administrator password, then click Apply. It is recommended to not use the same credentials as the ACC system administrator.

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IMPORTANT

Save the password in a secure format and location either physically or electronically so that it can be retrieved if the password is forgotten.

The Dashboard panel of Server Management for the AI NVR is displayed.

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NOTE

On subsequent logins, you will need to enter the administrator username and this password when logging in to the AI NVR Server Management interface. The administrator is the only user that can log in to the Server Management interface.