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The Avigilon AI NVR is a network security appliance that provides all of the functionality of an Avigilon Network Video Recorder with:

System Recommendations

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Uninterruptible Power Supply

Use an uninterruptible power supply (UPS) system to protect your video surveillance system hardware. A UPS system is used to protect critical equipment from mains supply problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated battery. It can also be used to power equipment during the time it takes for a standby generator to be started and synchronized.

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Camera Frame Rate

The AI NVR can provide analytics for non-analytics cameras. For optimal analytics performance, the source camera should stream a minimum of 10 frames per second (fps).

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NOTE

It is acceptable to use frame rates lower than 10 fps for LPR analytics.

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Web Browser

Basic administration settings for the AI NVR are managed through its Server Management page, which can be accessed from the ACC Client application or a web browser on a network workstation connected to the AI NVR

Supported web browsers for Windows®, Mac or mobile devices include:

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NOTE

Your web browser must be configured to accept cookies or the Server Management page will not function correctly.

It is recommended to use the latest version of any supported web browser.

Networking

When locating where to install the AI NVR in a multi-server deployment, consider the following items:

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Passwords

The first time you start the AI NVR you must create new administrator passwords for both:

Without these passwords the AI NVR can only be brought back into service by resetting it to its default state as it was when first delivered — all recorded data, updates made to the ACC Server software, and all configuration settings are lost and cannot be restored.

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Certificate Management

By default, the AI NVR is configured with a self-signed certificate, which generates a connection warning in the web browser. Organizations that deploy their own PKI can use the Certificates pane of the Server Management page to manage certificates on the device. For more information, see Manage Certificates on page 36.

Package Contents

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Ensure the package contains the following hardware:

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NOTE

North American AI NVR Premium and Premium+ models come with two sets of two power cables. One set is rated NEMA 5-15P / C19 and the other set is rated C19 / C20. Use one of these sets of two power cables to power your AI NVR Premium and Premium+ models. Do not mix and match the cables by using one cable from each set.

AI NVR Premium and Premium+ models in other regions will receive a single set of 2 power cables.

Avigilon AI NVR User Guide

Read Next : Avigilon DVR/NVR Password Reset All Model

Overview of the AI NVR Premium and Premium+ Models

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......Figure 1: Front view of AI NVR Premium and Premium+ showing information tag (accessible after removing front bezel)

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Figure 2: Front view of AI NVR Premium and Premium+ with bezel removed.

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Figure 3: Back view of the AI NVR Premium and Premium+.

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NOTE

North American AI NVR Premium and Premium+ models come with two sets of two power cables. One set is rated NEMA 5-15P / C19 and the other set is rated C19 / C20. Use one of these sets of two power cables to power your AI NVR Premium and Premium+ models. Do not mix and match the cables by using one cable from each set.

AI NVR Premium and Premium+ models in other regions will receive a single set of 2 power cables.

Overview of the AI NVR Standard Models

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Figure 4: Front view of AI NVR Standard showing information tag (accessible after removing front bezel)

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Figure 5: Front view of AI NVR Standard with bezel removed.

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Figure 6: Back view of the AI NVR Standard

Overview of the AI NVR Value Models

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Figure 7: Front view of AI NVR Value showing information tag (accessible after removing front bezel).

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Figure 8: Front view of AI NVR Value with bezel removed.

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Figure 9: Back view of the AI NVR Value

NIC Teaming for Network Resiliency

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To further increase network resilience, it is recommended to use network interface controller (NIC) teaming with the AI NVR network connections. This can be set up using the Server Management page.

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The AI NVR supports three types of NIC teaming. For more information, see NIC Teaming Modes below.

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NIC Teaming Modes

The AI NVR supports three types of NIC teaming: Active Backup, Dynamic Link Aggregation (IEEE 802.3ad), and Adaptive Load Balancing.

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Active Backup

In this mode, one port out of the teamed network ports is designated as the primary port, and the others are set as the backup ports. While the primary network port is functioning properly, the backup ports will not be used. In the event that the primary network port fails, the backup network ports will take over. Both network ports work as unique virtual network interfaces with a single mac address visible to other network devices.

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Dynamic Link Aggregation (IEEE 802.3ad)

In this mode, all of the teamed network ports will be aggregated into a single connection that has a combined bandwidth equal to the sum of all the teamed port's individual bandwidth. All teamed network ports will be utilized simultaneously while in this mode and all devices using the teamed ports will operate at the same speed and duplex. If one network port were to fail, then all traffic will be forced through the remaining network ports and your bandwidth will be reduced to the sum of the remaining ports' bandwidth.

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NOTE

This mode requires a switch that can support IEEE 802.3ad Dynamic Link Aggregation, and will require some setup on that switch.

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Adaptive Load Balancing

In this mode, both network ports will be used as separate 10 Gb/s or 1 Gb/s connections, but the AI NVR will attempt to dynamically load balance the transmitted and received traffic that passes through each network port. Each network port can be connected to different network switches on the same IP subnet to increase redundancy. In the event that one network port fails, all traffic will be redirected to the working network port.

This mode provides many of the benefits of Dynamic Link Aggregation without the need for any switch configuration or support. Additionally, this mode supports network ports of different speeds (10 Gb/s and 1 Gb/s) to be teamed together.

Setting Up the AI NVR

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Install the Sliding Rack Rails and Cable Management Arm

If the AI NVR will be mounted in a server rack, install the Sliding Rack Rails and the Cable Management Arm (CMA) provided in the appliance package. Follow the procedures outlined in the Rack Installation Instructions and the CMA Installation Instructions provided in the assembly kits.

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NOTE

When rack-mounting the recorder, ensure no interference occurs from the sliding arms of adjacent equipment in the rack. Every sliding rack rail on the server rack must be aligned before you insert the recorder into the rail for a smooth installation. For more information, refer to the dimensions in your server rack design documentation.

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Install the Bezel

The bezel can be installed on the front of the recorder to help protect the hard drives against unauthorized access.

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Connect the Cables and Power On

Refer to the diagrams in the Overview section for the location of the different connectors. Make the following connections as required:

Download and Install the Latest ACC Client Software

Install the latest version of the ACC Client software (from avigilon.com/support/software) on a workstation connected to the same network on which you are going to connect the new AI NVR.

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NOTE

The first time you access the web site from which you download the software you will be prompted to register. Enter all of the required information and click Complete Registration. Your registration is automatically accepted and you will proceed to the web site.

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Connect to the AI NVR (using DHCP)

If you use DHCP to assign IP addresses in your network, the new AI NVR is immediately detected after it is connected to the security network. The ACC server software then adds it to the list of sites that is displayed in the System Explorer when you start the ACC Client.

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IMPORTANT

Save the password in a secure format and location either physically or electronically so that it can be retrieved if the password is forgotten.

You are prompted to create a new password for the administrator user of the AI NVR operating system. Enter and confirm the new administrator password, then click Apply. It is recommended to not use the same credentials as the ACC system administrator.

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IMPORTANT

Save the password in a secure format and location either physically or electronically so that it can be retrieved if the password is forgotten.

The Dashboard panel of Server Management for the AI NVR is displayed.

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NOTE

On subsequent logins, you will need to enter the administrator username and this password when logging in to the AI NVR Server Management interface. The administrator is the only user that can log in to the Server Management interface.

To increase your network resiliency, it is recommended to use network interface controller (NIC) teaming with your network connections. For more information, see NIC Teaming for Network Resiliency on page 16.

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Connecting to the AI NVR (using Static IP)

You must use this procedure if:

Check that the appliance LED indicators display the correct status. See LED Indicators on page 48 for more information.

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IMPORTANT

By default, the AI NVR is configured with a self-signed certificate, which generates a connection warning in the web browser. Organizations that deploy their own PKI can use the Certificates pane of the Server Management page to manage certificates on the device. For more information, see Manage Certificates on page 36.

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IMPORTANT

Save the password in a secure format and location either physically or electronically so that it can be retrieved if the password is forgotten.

The Dashboard panel of the Server Management page is displayed.

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NOTE

On subsequent logins, you will need to enter the administrator username and this password when logging in to the Server Management interface. The administrator is the only user that can log in to the Server Management interface.

To increase your network resiliency, it is recommended to use network interface controller (NIC) teaming with your network connections. For more information, see NIC Teaming for Network Resiliency on page 16.

Configuring the AI NVR for the First Time

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Change the language for Server Management

Replace the default server name with a user-friendly hostname

Click Device  General  Choose your language from the drop

down Language list

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Hostname  Change the Hostname

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Set the time zone  Time  Specify the Time Zone and identify the time source in the NTP drop-down and Servers list.

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For more information, see Manage Device Settings on page 33.

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For more information about the other configuration settings in Server Management, see Using Server Management

on page 30.

If you are installing the first Avigilon appliance in your security network, you can now install the ACC Client software on a network workstation or on the computer you are using to access Server Management. For more information, see Download and Install the Latest ACC Client Software on page 19.

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Activate the ACC Software and Connect to Avigilon Cloud Services

After you have deployed your AI NVR, activate your ACC software and feature licenses and connect to Avigilon Cloud Services.

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Activate ACC Software and Feature Licenses

You can activate, deactivate, and reactivate product or feature licenses. Licenses are called Product Keys in the ACC system, and Activation IDs in the licensing portal.

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IMPORTANT

When a new server is added to or removed from a multi-server site, the existing site licenses become inactive and must be reactivated to confirm system changes. See Reactivating a License on page 25.

Printable versions of these guides are available on the Avigilon website: avigilon.com/support/software/. Once your license is activated, you can immediately use the new licensed features.

Connect to Avigilon Cloud Services (Optional)

After activating your ACC software, you can connect your ACC site to the cloud, which may require a subscription, and take advantage of the capabilities and features that provide centralized access across distributed systems.

To connect your site to Avigilon Cloud Services, see help.avigilon.com/cloud.

For information about the cloud services, see avigilon.com/support/cloud/avigilon-cloud-services.

You can start to back up the system settings for your new site in the ACC Client software after it is configured. These settings include the ACC password, and the settings for the camera connections. For more information on backing up the site and server configurations, see the Avigilon ACC Client User Guide.

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Activating a License

Once your license is activated, you can immediately use the new licensed features.

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Finish organizing your multi-server site before activating a new license to avoid reactivating the site license each time a new server is added.

Online Activation

If you have internet access, use online activation. However, if your site is large and contains hundreds of licenses, the server may time out. See Offline Activation below instead.

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Offline Activation

Offline licensing involves transferring files between a computer running the ACC Client software and a computer with internet access.

In the ACC Client:

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In a browser:

In the ACC Client:

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Reactivating a License

FOR ENTERPRISE EDITION

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When servers are added to or removed from a site, the site licenses become inactive and must be reactivated to confirm system changes.

If you do not reactivate the affected licenses, the site will stop normal operations.

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Enabling Analytics on an AI NVR

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To enable analytics processing on the video streams from cameras connected to the ACC site to be done by the AI NVR:

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As you enable (or disable) analytics for cameras, the bars at the bottom update to display the AI NVR's capacity. The percent usage of each analytics feature is displayed using the color of the analytics feature tab.

To exit the Server Analytics panel, click Close.

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Setting Up License Plate Recognition

Configuring LPR lanes and settings must be done on the License Plate Recognition page. If the  button doesn't appear on the Server Setup page, ensure your LPR licenses have been activated. For more information, see Activating a License on page 24.

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Navigate back to the Server Analytics panel (  ) to view the analytics usage and remaining resource capacity of the AI NVR after setting up LPR lanes. On the Server Analytics panel, you can enable and disable LPR lanes that you have already configured, and check the remaining analytics capacity of the AI NVR.

LPR is now configured and you can add Watch Lists to your site. For more information on configuring the LPR lanes and setting up Watch Lists, see the License Plate Recognition sections in the ACC Client Help Center.

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LPR Performance Mode

You can increase the channel capacity of LPR analytics on your AI NVR by enabling LPR Performance Mode. This mode will more than double the number of LPR frames per second that can be processed simultaneously, but will limit other analytics on your AI NVR. The following analytics will be disabled when LPR Performance Mode is enabled:

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NOTE

LPR Performance mode requires ACC version 7.14.6 or higher.

To enable LPR Performance Mode:

Using Server Management

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Configure the AI NVR with Server Management, accessed from any ACC Client application or compatible browser on a workstation on the same network as the appliance. With Server Management you can configure the server settings.

Start backing up the system settings for the appliance after you configure it. These settings include the ACC password, and the settings for the camera connections. For more information on backing up the site and server configurations, see the Help files provided with the ACC Client software, or the Avigilon ACC Client User Guide available from the Avigilon website.

Throughout this section, the term device is used to identify the recorder.

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Open Server Management

From any network workstation with network access to the AI NVR, you can open Server Management:

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NOTE

The bookmark may become invalid if the IP address of the appliance changes.

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Log out and stop the Server Management interface by clicking the log out icon on the right of the Server Management title bar.

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Server Management Dashboard

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ACC Server  Check the operating state of the ACC Server software:

–Running in green

–Stopped in red View site information:

–Site Name

–Server Name

–Server Version

System  View the AI NVR operating state:

–Ready when it is fully operational

–Rebooting when it is power-cycling

–Initializing when it is restarting

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View system information:

–Product Name

–Part Number

–Serial Number

–Firmware Version

–Date & Time

–Secure Boot

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Storage  View information about the storage capacity of the device.

When storage is on a RAID array of disks, a single virtual disk and the total storage capacity is listed. Otherwise, each storage disk and its storage capacity is listed.

Click to open the Storage panel.

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Network  View information about the uplink ports on the device: the link speed and whether the link is active (up) or inactive (down). Click to open the Network panel.

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Accelerators  View status and location information about each accelerator device, such as a

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Create NIC Teams

The AI NVR supports three types of NIC teaming: Active Backup, Dynamic Link Aggregation (IEEE 802.3ad), and Adaptive Load Balancing. Decide on the teaming mode to use before creating any NIC teams. NIC Teaming Modes on page 16.

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It is recommended to have teamed network ports in the same subnet.

1.Make a note of the IP addresses of all of your network ports. You may lose your connection after creating NIC teams, you may need this information to reconnect.

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The AI NVR includes the ability to identify which network port on the back panel of your unit is linked to a network port selected in the Server Management page. For more information, see Identifying your Network Ports on page 47.

2.On the Network panel, click New Team. The New Team window opens.

3.Use the Add Member drop-down list to select 2 or more network ports to add to the team. Network ports that are added will display in the Members area.

4.Select the NIC Teaming mode from the Mode drop-down list. Available modes are Active Backup, Dynamic Link Aggregation (IEEE 802.3ad), and Adaptive Load Balancing.

For more information on the mode options, see NIC Teaming Modes on page 16.

5.If you are using Active Backup mode, use the Primary Member drop-down list to select the primary network port. All other ports in the team will be set as backup. If you select Automatic, the first port to transmit data after teaming will automatically be the primary member.

6.Click Apply to create the team. It may take a couple minutes for the NIC team to configure. Once complete, the teamed ports will no longer appear on the Network panel and will be replaced by a new team pane.

After a team is created, you can edit the team options on the Teaming tab of the team's pane, or click Remove Team

to restore the individual network port configuration.

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Manage Device Settings

On the navigation bar, click Device.

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To…

On the Device panel card…

Setting

Change the language for Server Management.

General  Choose your language from the drop down Language list

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Install the latest version of the  Upgrade  See Upgrade the Firmware on page 38.

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. To…	On the Device panel card…	. Setting
firmware on your device.	Firmware	.
Find information that may be helpful when troubleshooting.	Support	Download Device Logs, System Snapshot, and Dell Support Assist Collection to assist in troubleshooting.
Replace the default server name with a user-friendly hostname.	Hostname	Change the Hostname. The default hostname is the same as the server name. The server name is in the form - Number>.
Change the password for the AI NVR administrator.	Password	See Change the AI NVR Administrator Password below.
Set the time zone.	Time	Specify the Time Zone and identify the time source in the NTP drop-down and Servers list. See Manage Time Settings on the next page.
Manage the certificates used by Server Management and the AI NVR.	Certificates	See Manage Certificates on page 36.

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Change the AI NVR Administrator Password

You can only change the password, not the default administrator username for Server Management.

1.On the navigation bar, click Device.

2.On the General panel locate the Password pane.

3.Enter your current password in the Old Password field.

4.Enter your new password in the New Password and Confirm Password fields. A complex password is recommended.

Remember to save the password in a secure format and location either physically or digitally so that it can be retrieved if the password is forgotten, and discard the record of the previous password.

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CAUTION

You will lose recorded video and configuration data if you forget your password. To reset the administrator password, you must reset the device to the factory default settings. For more information on performing a factory restore, see Restoring Factory Default Settings.

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CAUTION

You will lose recorded video and configuration data if you forget your password. To reset the administrator password, you must reset the device to the factory default settings. This will also format the hard drives and delete the configuration data and recorded video. For more information on performing a factory restore, see Restoring Factory Default Settings on page 1.

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CAUTION

You will lose configuration data if you forget your password. To reset the administrator password, you must reset the device to the factory default settings. This will delete the configuration data. For more information on performing a factory restore, see Restore the AI NVR to Factory Default Settings on page 51.

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Manage Time Settings

Customize how the AI NVR keeps time:

1.Select your Time Zone from the drop-down list. The time zone that you set here is used by the recording schedules defined in the ACC Client software.

2.Select whether you want to keep synchronized time through a Network Time Protocol (NTP) server (recommended) in the NTP field.

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To synchronize time with ONVIF devices (that is, non-Avigilon ONVIF cameras), you can connect to port 123 on the AI NVR to use it as an NTP server.

Once connected, Avigilon cameras will use the AI NVR as their NTP time source by default.

Select:

DHCP to automatically use the existing NTP servers in the network.

Manual to enter the address of NTP servers in the Servers list. Controls to add and delete addresses in the list, and reorder them are activated.

Off if you do not use an NTP server.

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The default set of NTP servers is always present in the Servers list. However, this list is only used if NTP is enabled and not provided by your DHCP server. The default list cannot be rearranged or deleted.

0.pool.ntp.org

1.pool.ntp.org

2.pool.ntp.org

3.pool.ntp.org

3.Click Apply to save the time settings.

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Manage Certificates

Trusted certificates are used by the device to authenticate other servers and clients to which it needs to connect, and to secure those connections. Avigilon provides a self-signed Web Certificate to secure the connection to Server Management and to the WebEndpoint service, and a set of system-level signed certificates from well-known trusted Certificate Authorities (CAs) to ensure secure connections to any needed servers. Optionally, you can provide your own certificates and CAs.

The level of security provided by the certificates included with the device should be sufficient for any organization that does not deploy a Public Key Infrastructure (PKI) on its internal servers.

The certificate management feature on the appliance controls only the appliance web certificate used by Server Management and the ACC WebEndpoint product. Within the ACC server the certificate authorities configured by this feature are only used to validate secure email servers used by the ACC Email and Central Station Monitoring features. ACC Server to ACC Server and ACC Server to ACC Client connections are not controlled or validated using the appliance certificate management feature.

For example, if your organization uses a public email server such as Google Mail, when email notifications are triggered, the ACC software accesses the Google Mail server and receives a certificate identifying the Google Mail server. The ACC software verifies the certificate by confirming the CA that signed the Google Mail certificate is from the system-level list of well-known trusted CAs, and the connection is secured.

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The signed certificates shipped with the device are the same as those shipped with Mozilla's browser, and are publicly available from The Debian Project. The certificates allow SSL-based applications to check for the authenticity of SSL connections. Avigilon can neither confirm nor deny whether the certificate authorities whose certificates are included with this appliance have in any way been audited for trustworthiness or RFC 3647 compliance. Full responsibility to assess them belongs to the local system administrator.

Organizations that deploy their own PKI can use the Certificates pane of Server Management to manage certificates on the device.

For example, you can:

Replace the default self-signed Web Certificate with your own organization's certificate.

Add CAs, such as internal CAs used within your organization, to the device.

Disable (and enable) any of the system-level CA certificates.

Replace the Web Certificate

Manage the device's Web Certificate from the Web Certificate tab on the Certificates pane. Server Management and the WebEndpoint service use this certificate to authenticate themselves to devices that connect to them. Only one Web Certificate can be active at any time.

You can replace the default Web Certificate with a custom certificate.

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IMPORTANT

When you reset the device to its factory settings (also known as a factory reset), you need to reload your custom certificate.

Obtaining a new Web Certificate is a three-step process:

1.Send the certificate issuer used by your organization a Certificate Signing Request (CSR) and the issuer will return you a new certificate file and private key file (typically by email). You can generate a CSR from the Web Certificate tab, or using the certificate issuer's preferred method if they do not accept the CSR from Server Management:

a.Open Server Management, click Device in the navigation bar, and scroll down to the Certificates pane.

b.On the Web Certificate tab, click the Certificate Signing Request button.

c.Fill in the standard CSR form with the information defined by the PKI you are using and click Generate. The CSR file generated.csr is saved in your Downloads folder.

d.Send the file to your organization's certificate issuer.

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If the certificate issuer does not accept the CSR, use the certificate issuer's preferred method to generate the CSR.

2.After you receive the .crt file containing the new certificate from the certificate issuer, save it to a location accessible to the device.

3.Upload the new certificate to the device:

a.Open Server Management, click Device in the navigation bar, and scroll down to the Certificates pane.

b.On the Web Certificate tab, click Upload.

c.In the Upload Web Certificate dialog, enter a name for the certificate, and click and navigate to the .crt file or drag and drop into the Drop ‘.crt' certificate (pem) file here or click to upload area.

If the certificate file was created with the most recently generated CSR file from Server Management, Upload is activated.

Otherwise, click and navigate to the .key file or drag and drop into the Drop ‘.key' private key (pem) file here or click to upload area. Upload is activated.

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If the certificate file (.crt) was created with a CSR generated by the certificate issuer's preferred method (or was not generated using the most recent CSR file on the device), repeat this step to upload the private key file.

d.Click Upload.

4.On the Web Certificate tab, click on the name of the uploaded certificate to enable it. This also disables the previous certificate.

Upload a Trusted CA Certificate

Manage signed certificates from internal CAs deployed in your organization's internal servers from the User Certificate Authorities tab of the Certificates.

For example, an internal email server in an organization that deploys its own PKI may provide a certificate signed by a CA that is not in the set of well-known trusted CAs to the ACC software when it tries to access the mail server. The certificate cannot be verified unless a certificate signed by that CA is uploaded to the User Certificate Authorities tab of the Certificates pane.

If you are required to upload a signed certificate from a CA, complete the following steps:

1.Open Server Management, click Device in the navigation bar, and scroll down to the Certificates pane.

2.Click the User Certificate Authorities tab.

3.Click Upload.

4.In the Upload User Certificate Authority dialog, enter a name for the certificate, and click or drag and drop to upload the file. You can only upload one file at a time.

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Upgrade the Firmware

Upgrade the firmware to ensure the AI NVR is operating with the latest features and bug fixes. When you upgrade the firmware, all your current settings and all recorded video are retained.

Upgrade the firmware in any of the following ways:

You can use Cloud Remote Site Upgrade from Avigilon Cloud Services to update:

◦ the firmware on the AI NVR,

◦ the firmware on all other Avigilon servers, and

◦ the ACC Client software on all network workstations in the same site all at the same time.

A subscription to the Advanced System Health feature package is required. This is the Avigilon recommended way to quickly and efficiently complete site-level upgrades. Refer to the procedure for upgrading servers in a site in the Help files provided with Avigilon Cloud Services.

You can use Remote Site Upgrade from an ACC Client connected to all of the AI NVRs in a site at the same time. Refer to the procedure for upgrading servers in a site in the Help files provided with the ACC Client.

You can use the Server Management page, using the following procedure.

Before you can upgrade or reinstall the firmware with the Server Management page, download the latest version of the firmware (.fp) file from the Avigilon Support Community.

From a workstation connected to the Internet:

1.Navigate to support.avigilon.com and search for the appropriate AI NVR firmware.

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NOTE

To download firmware you must have, or create an account and be logged into the Community.

2.Save the file to a location accessible to the Server Management client machine. To upgrade the firmware from the Server Management page:

1.Navigate to the Device panel.

If necessary, scroll to show the Upgrade Firmware pane.

2.In the Upgrade Firmware pane, click on Drop ‘.fp' file here or click to upload and navigate to the location where the firmware package (.fp) file was saved.

3.Click OK to confirm you want to continue. An upload progress indicator appears. Wait while the file is uploaded and verified.

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IMPORTANT

You can cancel a firmware upgrade that is in progress only during the upload and verification phase. Click Cancel upload before the file has uploaded.

After the file is verified, the firmware upgrade automatically starts. The device will reboot several times during the upgrade. The Web UI Communication Lost message appears while the device is rebooting. When the device has rebooted, the connection to the Server Management page is restored in your web browser.

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NOTE

If an error occurs during the upload phase or the upgrade process or if the firmware becomes corrupted, you are prompted to remove the file.

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Reboot the AI NVR

You can reboot the AI NVR from Server Management:

1.Open the Device panel

2.On the General pane click Reboot.

Monitor the progress of the device as it reboots from the System pane of Server Management Dashboard. For more information see Using Server Management on page 30).

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Manage ACC Services

On the Server panel use the:

General pane:

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To…  Do this…

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Shut down all the services before you shut down the device.  Click Stop.

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Start up all the services after they have been shut down.  Click Start.

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Format the storage drive.Click Reinitialize to delete all configuration and recorded video data.

Enable or disable LPR Performance Mode. LPR Performance Mode can more than double the number of LPR frames per second that can be precessed simultaneously for the AI NVR, but limits other analytics. When enabled, Face Recognition will be disabled, and on AI NVRValue Classified Object Detection will also be disabled.

Click the LPR Performance Mode toggle to enable or disable the feature.

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Download and install the ACC Client software version provided with the AI NVR on the computer you are using to access Server Management.

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NOTE

LPR Performance mode requires ACC version 7.14.6 or higher.

Click Download. After the download is complete, open the installer as you would any application downloaded with a web browser to install the software.

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To…  Do this…

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The version of the ACC Client software provided with the AI NVR firmware may not be the most recent. To ensure you are using the latest version of the ACC Client software for the ACC system used by your security team, see Download and Install the Latest ACC Client Software on page 19.

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Network Storage Management pane to enable ACC Client application users to archive video from the AI NVR. See Enable ACC Client Users to Archive Video below.

Service and RTP Ports panes to change the UDP and TCP ports used to communicate with the AI NVR:

◦ In the Service Ports pane, enter the Base value to use for the HTTP, HTTPS, and UDP ports and click

Apply. The list of ports is updated.

◦ In the RTP Ports pane, enter the Base value to use for the UDP ports and click Apply. The range of ports available for RTP is updated.

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IMPORTANT

These changes can only take effect after the system restarts. When you are prompted, allow the system to restart.

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Enable ACC Client Users to Archive Video

To allow users of the ACC Client application to archive video from the AI NVR:

1.From the navigation bar, open the Server panel.

2.In the Network Storage Management pane, click Enabled.

3.From the Protocol drop down list, select one of the following:

CIFS — Common Internet file system. The network path is typically in this format: // or IP> /

NFS — Network file system. The network path is typically in this format: or IP> :

4.In the Network Path field, enter the path to the preferred video archiving location.

5.If the network location requires authentication, enter the credentials in the Username and Password fields.

6.Click Apply.

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Manage Storage

On the Storage panel of the AI NVR you can:

Monitor the storage capacity and the status of the virtual disks configured on the device on the Virtual Disks panel, and the physical disks installed on the device on the Physical Disks panel.

Expand a virtual disk on the Virtual Disks panel to monitor the status of the physical disks that are members of that virtual disk.

View details about each physical disk, including capacity, model, and serial number on the Physical Disks panel.

Set the status of a physical disk to Offline before removing it from the appliance for replacement if it ever fails.

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IMPORTANT

The storage physical disk is a hard disk drive (HDD) that must be replaced with an HDD of the same capacity.

Click Storage on the navigation bar to open the Virtual Disks and Physical Disks panels.

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In the…  To…  You can…

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Virtual Disks panel

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Virtual Disks and Physical Disks panel

Physical Disks panel

View the capacity and status of a virtual disk

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Complete maintenance on a virtual disk

Monitor the status of the physical disk members of a virtual disk

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Prepare to replace a physical disk

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View the capacity and status of each physical disk.

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Rebuild the virtual disk after replacing a failed member physical disk.

View information about the virtual disk, including its label, the RAID mode in use, and its capacity.

When a virtual disk is:

Correctly working, Ready is displayed.

Not correctly working, one of several error states is displayed. Click to check consistency of the virtual disk.

Click  to display information about all the physical disks that are members

of the virtual disk and  to hide the information. When the member disks are displayed, the status of each disk is listed. When a physical disk is:

Correctly working, Ready is displayed.

Not correctly working, one of several error states is displayed.

Click . You are prompted to Eject or Cancel. The status changes to Offline and changes to  , indicating all services have stopped. For more information on replacing a physical disk, see Replace Hard Disk Drives on the next page.

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View information about each physical disk, including its label, capacity, model, serial number and status is listed.

When a physical disk is:

Correctly working, Ready is displayed.

Not correctly working, one of several error states is displayed. Click to rebuild the virtual disk.

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NOTE

An HDD in a RAID that has been taken offline has to be rebuilt to return it to service.

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Replace Hard Disk Drives

The hard disk drives (HDDs) on the AI NVR are set up in a RAID configuration. This allows information to be recorded across several HDDs. If one HDD fails on an AI NVR VAL or up to two HDDs fail on an AI NVR STD, AI NVR PRM, or AI NVR PRM+ there is enough information on the other HDDs for the recorder to continue recording video. This allows you to replace a failed HDD without any downtime. If two disks have failed on an AI NVR STD, AI NVR PRM, or AI NVR PRM+, they have to be replaced one at a time.

To replace a failed HDD:

1.In the Server Management page, open the Storage panel.

2.In the Physical Disks panel, click . You are prompted to Eject or Cancel. The status changes to Offline and changes to  , indicating all services have stopped.

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IMPORTANT

An HDD in a RAID that has been taken offline has to be rebuilt to return it to service. If you

decide not to remove the HDD after ejecting it, click

to rebuild the RAID with this HDD.

The progress of the rebuilding is displayed in the Physical Disks panel. This may take several

hours.

3.You can now remove the HDD from the appliance:

4.Locate the failed hard drive at the front or back of the recorder, depending on the model.

5.Press the release button on the front left of the hard drive.

6.When the handle is released, pull the hard drive out of the recorder.

7.Remove the four screws from the side of the hard drive carrier.

8.Lift the failed hard drive out of the carrier.

9.Insert the replacement hard drive into the carrier and screw it into place. The hard drive connectors should face the back.

10.When the hard drive is secured in the carrier, insert the hard drive back into the recorder.

11.Once the hard drive is inserted all the way in, push the handle against the hard drive to lock it into place.

12.The recorder immediately starts rebuilding the hard drive. The progress of the rebuilding is displayed in the Physical Disks panel or Server Management. This may take several hours.

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Connect the Device to Cameras and ACC Client Users

When connecting an ONVIF device to the camera network, configure it to use the appliance as its time/NTP server.

On the Network panel, you can configure the network connections for the appliance. Eight network connections are supported on the AI NVR PRM+ and AI NVR PRM, four network connections on the AI NVR STD models, and two network connections on the AI NVR VAL models. Use one connection for the network where the AI NVR can be discovered by other ACC servers and ACC Client PCs, so you can join it to an existing ACC site. Users who administrate the AI NVR with the ACC Client software connect to the appliance through this network. Use another network connection to connect to the camera network monitored by your security team.

You can perform any of the following actions in each of the panes in the Network panel:

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Set how the device obtains an IP address for each network.

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Set how the device obtains a named address from a DNS server.

In each of the panes in the Network panel, toggle Automatic IP on to discover connected networks automatically (the default setting), or off to manually specify the connections. Enter the appropriate values in the following fields if you are manually entering the connection settings:

IP Address

Subnet Mask

Default Gateway

Click Apply to save your changes.

Toggle Automatic DNS on to discover connected DNS servers automatically (the default setting), or off to manually specify the DNS servers. Controls to add and delete addresses in the list, and reorder them are activated when Automatic DNS is toggled off.

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Provide Server Logs and System Logs for Support

Use the Logs panel to view the Server Logs and System Logs panes and prepare log files requested by Avigilon Technical Support to help resolve an issue.

Typically, Avigilon Technical Support assists you to access and filter the logs on this panel to isolate the logs that they require. You then copy and paste the logs into a text file, save it and send it to Avigilon Technical Support.

By default, a log pane displays 100 warning messages from the logs. You can filter the logs to display the information that you need:

1.In the drop down list, select the type of logs that you need.

For the Server Logs:

◦ Analytics Service Exception Logs

◦ Analytics Service FCP Logs

◦ Analytics Service Logs

◦ Exception Logs

◦ FCP Logs

◦ Server Logs

◦ WebEndpoint Logs

◦ LPR Add-on: Exception Logs

◦ LPR Add-on: FCP Logs

◦ LPR Add-on: Logs

For the System Logs:

◦ System Logs

◦ Boot Logs

◦ Web Server Logs

2.In the Maximum Logs drop down list, select the number of log messages you want to display each time.

3.Enter text in the Filter field to apply a filter to the log listings.

4.Click the Sync button to display the updated logs.

Troubleshooting

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Do Not Re-Image AI NVR

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IMPORTANT

Do not attempt to re-image your AI NVR. This may permanently disable your unit and void your warranty. Please contact Avigilon technical support if further troubleshooting is required.

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Cannot Discover the Device

There are several ways you can discover a device that is supposed to connected to your network from a network workstation. The recommended order to discover a device is:

Check that the appliance is connected to the local network with an Ethernet cable.

Check that the appliance LED indicators display the correct status. See LED Indicators on page 48 for more information.

Using File Explorer (Windows) or Finder (Apple)

You are looking for a device labeled “AINVR-PRM-PLUS-xxTB-, AINVR-PRM-xxTB-, AINVR-STD-xxTB-” or “AINVR-VAL-xxTB-” or the hostname you configured in the Server Management page for this device.

Discover the DHCP-assigned IP address from the ACC Client software:

◦ Log into the site that uses this naming convention: AINVR-PRM-PLUS- number>, AINVR-PRM-

number>, AINVR-STD - number> or https://AINVR-VAL- number>.

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The username and password for the Web Interface application is separate from the administrator username and password for the ACC Server.

Access the appliance from your web browser using the URL https://AINVR-PRM-PLUS- , https://AINVR-PRM- https://AINVR-STD- or https://AINVR-VAL-number>.

Use the Address Resolution Protocol (ARP) to determine the IP address for the device:

1.Locate and copy down the MAC Address (MAC) listed on the Serial Number Tag for reference.

2.Open a Command Prompt window and enter the following command:

arp –a

3.Scroll through the response and look for the IP address corresponding to the MAC address. If none of the above suggestions resolve the problem, contact Avigilon Technical Support.

Network Configuration

By default, the AI NVR acquires an IP address on the network through DHCP. If you need to set up the AI NVR to use a static IP address or any specific network configuration, see the Connecting to the AI NVR (using Static IP) on

page 20 for more information.

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Monitoring System Health

You can monitor the health of the system components in the Site Health page in either the ACC Client software or Avigilon Cloud Services (ACS). See the Help files provided with the ACC Client software, the Avigilon ACC Client User Guide, or the Avigilon ACS Client User Guide available from the Avigilon website for more information.

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Identifying your Network Ports

The AI NVR includes the ability to identify which network port on the back panel of your unit is linked to a network connection selected in the Server Management page. To identify a network port:

1.Open the Network panel on the Server Management page.

2.Toggle the Identify switch on for the network connection that you want to identify.

3.Visually check the back panel of the AI NVR. The network port LEDs will be flashing for the network connection you have selected to Identify.

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NOTE

The Identify toggle will automatically switch off after 10 minutes to avoid continuously flashing LEDs.

LED Indicators

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Diagnostic Indicators

The diagnostic indicators on the front panel highlight system issues during system startup.

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LED Indicator	Description
System health and System ID	Blue — powered and in good health Blinking blue — System ID mode active Orange — fail-safe mode Blinks orange — there is an error
. Hard drive	Blinks orange — the hard drive is experiencing an error.
. Temperature	Blinks orange — there is a thermal error. Errors include: ◦ temperature out of range ◦ fan failure Check that the fans are functioning correctly and the air vents are not blocked.
. Electrical	Blinks orange — there is an electrical error. Errors include: ◦ voltage out of range ◦ failed power supply ◦ voltage regulator Check the power status indicator to confirm if it is an issue with the power supply.
. Memory	Blinks orange — there is a memory error.
. PCIe	Blinks orange — there is a PCIe card error. Restart then upgrade the device firmware if the error persists.

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Figure 10: (1) The iDRAC Direct LED indicator

Power Status Indicators

The power button on the front lights up when power is on.

Additional information about the power supply is provided by the power status indicator on the power supplies at the back. The following table describes what the LEDs indicate:

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Figure 11: (1) The power status indicator

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LED Indicator	Description
Off	Power is not connected.
Green	Power is supplied.
Flashing green	The firmware update is being applied to the power supply unit.
Flashing green then turns off	The redundant power supply is mismatched. This only occurs if you have a secondary redundant power supply installed.
Flashing orange	There is a problem with the power supply.

Powering Down an AI NVR

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To perform a soft shutdown of the AI NVR, press the power button on the front panel of the appliance. Restarts caused by firmware updates always trigger soft shutdowns.

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Although soft shutdowns are recommended, hard shutdowns do not pose a risk of OS drive corruption. A hard shutdown can risk losing up to 5 minutes of recording data.

Restore the AI NVR to Factory Default Settings

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You may have to restore the AI NVR to the original factory default settings if you forget the administrator password or if the firmware becomes unusable.

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IMPORTANT

All configuration data and recorded data is deleted when you restore the AI NVR to its factory default settings. The firmware installed on the machine at the factory before it was delivered is restored.

After the appliance is restarted, you must reconfigure the appliance as though it was newly installed, and upgrade the firmware to the latest release.

To restore the factory settings:

1.Connect a monitor and keyboard to the AI NVR to the connections on the rear of the appliance.

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a.VGA connector (for monitor)

b.USB connector (for keyboard)

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Alternatively, you can use USB connectors on the front of the appliance.

2.Press the power button on the front of the appliance to powercycle the appliance and start the reboot process.

The Avigilon logo and a progress bar appear on the monitor while the BIOS is loading.

3.When the progress bar indicates the BIOS loading is nearly complete, press and hold down the f key on the keyboard.

Within a minute the bootloader welcome screen appears. The first progress message indicates that the factory reset button has been pressed.

4.Release the f key when the progress message “reset latched — waiting for release” appears.

5.After the AI NVR has completed the reboot, it must be completely reconfigured, starting from Download and Install the Latest ACC Client Software on page 19

TagsAvigilon Camera Configuration Device Settings download firmware Ethernet Ethernet cable Face Recognition Factory Default Firefox firmware firmware update Firmware Upgrade guide hard drive Hardware initial setup installation Instructions IP address IP Camera MAC address Management Microsoft Network network video recorder new password NVR firmware NVR Password ONVIF ONVIF camera password password reset power supply Recorder register Security Camera settings Surveillance Technical Support Troubleshooting Updates upgrade Video Surveillance

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