Vivotek Vortex Camera Ultimate Guide - NVR IPCAMERA SECURITY

Vivotek Vortex Camera Ultimate Guide

Vivotek Vortex Camera Ultimate Guide
Vivotek Vortex Camera Ultimate Guide

Ultimate Guide, VORTEX's easy , zero , and intuitive UI allows users to immediately and effortlessly enjoy the benefits of VSaaS (Video as a Service) Welcome to the VORTEX FAQ section! Here you can find answers to the most frequently asked questions about VORTEX products/services.

Getting Started: Setting Up User Privileges

The VORTEX Portal provides a structured hierarchy of user roles to ensure smooth management while maintaining high . This article will guide you through understanding and setting up the four roles: Owner, Admin, Supervisor, and Viewer.

Who Sees What


 Owner: This role has full access to all settings, including all organization and user creation, management, and overall system configuration.
 Admin: While this role also has full access to settings, user management, and system configuration, but it cannot delete an entire organization.
 Supervisor: This role has limited access to configuration, as set by higher roles. It does not have control over groups or users.
 Viewer: True to its name, this role can only view devices that have been granted access by higher roles, such as the Admin and Owner.

Below is a table that explains in detail each role and their associated features:


Vivotek Vortex Camera Ultimate Guide

Read More : iViewer installation and user guide

How to set up privileges for a user

Step 1: Go to the Users page.

Step 2: Click on a user's name or profile to enter their detail page.

Step 3: Locate and click the “Access settings” button on the top-right.

Step 4: Assign the appropriate device groups for permission.

Step 5: Once you've made the necessary changes, click “Save” to finalize the settings.


Getting Started: Setting up your VORTEX account

To access the VORTEX system, please proceed the following steps to set up your VORTEX account.

Step 1. Scan the QR code below to download the VORTEX app.

Step 2. Open the application in your device and click on the “Create account” button to create a VORTEX account.

Step 3. Type your email to be use to access the system and set a password.

Enter an email address and a password. The password should contain 8 to 64 alphanumeric characters, including at least one uppercase letter, one lowercase letter, and one numeric character. Spaces are not allowed. When finished click on the “Create account” button.

The application will send an email to the configured address so that you can activate your account.

Step 4. Access your email and look for a “Welcome to VIVOTEK Vortex” email. If you cannot find it, you can search it by using the mail filter “”. Then, click on the “Verify Email” to activate your account.

Once the account is activated, you will see the following message in the browser:

Step 5. Go back to the application and login into the system by using your email and password.

Congratulations! You now are able to access the VORTEX service in your phone!

Getting Started: Adding your VORTEX camera to your VORTEX account

VORTEX are very easy to configure. Here is a detailed step-by-step guide that will teach you how to add the device: 

Step 1. In your mobile device, run the VORTEX application.

Step 2. Access the VORTEX service using your email and password.

Step 3. Click on your account icon to open the application menu.

Step 4. Click on “+ Add devices” button to start adding your device.

The application will open the camera (be sure to enable the respective permissions). Then, scan the QR code located either on the package box or on the camera itself.

If the scan is successful, you will first see the camera's general information. Be sure that the information displayed is correct.

Step 5. Click on the “Add” button to add the device to your account. Once added you will see the following message:

If you want to keep adding devices, click on the “Add another device” button and repeat the same process. 

Step 6. Check that the device is visible in the application.

You can also go to the VORTEX Portal and check that the camera was added to the system properly.

About the author


Hello, I live in Salih Turkey. I serve in dvr, nvr, security and surveillance industry. Write to me for any comments and suggestions ..

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