Troubleshoot Offline Camera

Troubleshoot Offline Camera

Learn how to troubleshoot when a new Verkada camera is offline

Updated over a week ago

Use this article to read through some common scenarios and try the suggested troubleshooting tips to help. If you still need help, please contact Verkada Support.

What is the LED status of the camera?

Camera has been solid orange for over 10 minutes

Camera is blinking blue for over 5 minutes

Camera is solid blue for over 5 minutes, says “waiting to be connected on Verkada Command”

Roles and Permissions for Cameras

Roles and Permissions for Cameras

Learn about the roles and permissions available for Verkada Cameras

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Cameras.

Org-level roles

Organization-level roles are configured on a per-user basis. Groups cannot be used to set organization-level roles.

Below, click the down arrow to the left of the role to learn more about the role and access.

Org Member

Org Admin

Verkada Cameras Troubleshooting 2024

Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

CP52-E PTZ permissions

The CP52-E PTZ camera permissions determine who can manage the Sentry Mode feature.

Permissions model (example)

Here’s a simple example of a permissions model that a typical organization with several sites and users may employ:

Users and their required level of access

Permissions each user should be assigned

.

Set Org Admin permissions

Revoke Org Admin permissions

Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Add a user

Add a group

Existing users and groups

You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.

Manage roles

Manage sites

Customize roles and permissions

Verkada’s Roles & Permissions Customization feature enables Org Admins the ability to add or remove certain permissions from Site Admins and Site Viewers more granularly. Some organizations may want to limit or extend the permissions of the members of their organization based on their needs. Currently, we allow customization of permissions related to archives, link sharing, and user management.

Roles and Permissions for Command

Roles and Permissions for Command

Learn about the roles and permissions available to Command users and groups

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Command. It also explains how to customize roles and permissions.

Permission levels

Permissions are set at the following levels:

Daha fazla göster

Permissions considerations

Common user permission configurations

Daha fazla göster

Roles and permissions by Verkada product

.

Org-level roles

Org-level roles are configured on a per-user basis. Groups cannot be used to set org-level roles.

Org member

Org Admin

Access Control Role

.

Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

Access Site Admin

.

Customize Roles and Permissions

Verkada’s Roles & Permissions Customization feature enables Org Admins the ability to add or remove certain permissions from Site Admins and Site Viewers more granularly. Some organizations may want to limit or extend the permissions of the members of their organization based on their needs. Currently, we allow customization of permissions related to archives, link sharing, and user management.

FAQ

Why has my organization disappeared?

Why are cameras missing from my organization?

Why can’t I access certain features or settings, such as other users?

Resolve Issues with Missing Cameras

Resolve Issues with Missing Cameras

Learn how to resolve issues when cameras are missing from your Verkada account

Updated over a week ago

When you log in to Verkada Command, you can only access cameras and video in organizations or sites where your user account has permissions.

Note: Even if you are an Org Admin, you still need to grant yourself permission to view all sites. Learn more about roles and permissions for cameras and Command.

If you log in to Command and cameras are missing or have disappeared, always check user permissions. The most common reason cameras are not visible is that your user account needs permissions to the site(s) where the cameras are configured.

Common reasons that can cause cameras to disappear

Check permissions

If you are an Org Admin, you can check and correct your own permissions:

Resolve Issues with Night Mode

Resolve Issues with Night Mode

Common issues with IR and Night Mode with steps to resolve them

Updated over a week ago

Each Verkada camera has night vision capabilities, using a sensor to detect low-light situations. When external lighting is low, the camera switches to night mode and records in black and white, using infrared (IR) LEDs to illuminate the environment. If the IR is emitted improperly through the dome or reflected into the lens, it negatively impacts image quality.

Common night mode issues

It is imperative that the dome remain free of debris and the camera is installed properly to achieve the best image quality. When viewing footage in night mode if the footage appears obscured it is most likely the result of one of the following scenarios:

Camera always in night mode

If your camera is always in night mode even where there is sufficient light in the environment the lux (light) value may need to be adjusted. If this is the case, reach out to Verkada Support for further assistance.

Environmental obstruction

If the camera is mounted too close to a wall, ledge, or light source, the image quality may be degraded due to IR reflection.

Recommendation. Ensure that cameras are mounted sufficiently far away from surfaces that may cause the IRs to reflect, such as light sources.

IR obstruction

If a first-generation Dome camera (D30 or D50) is operating in night mode when there is plenty of light, the IR sensor is likely obstructed by the camera housing.

To fix the obstructed light sensor, physically rotate the lens barrel assembly 180° so the sensor and IRs are visible through the camera case.

Example: Proper and improper orientation

Note: After rotating the lens barrel, the camera orientation may need to be changed in Command.

<p>The post Verkada Cameras Troubleshooting 2024 first appeared on NVR IPCAMERA SECURITY.</p>

Overview

The IMOU Ranger 2C IP camera does not support HomeKit but it DOES support ONVIF and RTSP, which is excellent. When using the IMOU app, the camera supports some basic motion detection and pan/tilt, but none of that functionality seem to be supported via ONVIF, which is strange because the IMOU LOOC cameras at least extend their motion detection abilities to ONVIF. I wonder why they dropped that with the Ranger?

IMOU Ranger IP Camera How To Use

Read More : Cync Smart Cameras User Guide

Unboxing

The camera is accompanied by a USB power cable, wall adapter and some strange plastic part with two holes in it. I have no idea what it is for.

Setup

If you haven’t already done so, you need to install the IMOU Life app.

Annoyingly, you’ll have to create an account before you can set up your camera. Everyone expects that these days, but it’s a dumb requirement and something that Streamie absolutely avoids.

After you’re signed in, choose the option to scan a QR code.

On the bottom of the camera, if you have 20-20 vision, you’ll see the QR code and the recovery code which is the default password for the device. Point your phone at the QR code to continue.

And don’t forget to actually plug in your new camera.

While I always rag on cameras that require switching wifi networks to perform the initial setup, the IMOU setup process at least does all of the work for you.

Next up, give the app your wifi network name and password.

And then wait patiently. If you happen to block internet access for untrusted devices, you’ll have to disable that firewall rule now, while the camera “phones home” for what I’m certain are entirely legitimate and necessary reasons….

Next up, choose your region and a date format. I’d imagine the app could figure this out automatically, but whatever.

And then the app wants you to choose where you’re placing this camera, for reasons….

And then FINALLY, the camera is set up in the app.

And you can tap on it to stream it. Yay.

In the next section we’ll get this IMOU Ranger 2C camera set up in Streamie and to do that we need the password, which you can find in the app. Tap on the button to configure the newly added camera and then tap on this thing at the top.

Then tap on “Device Label”.

On this screen you can see your recovery code which is also the default device password that we’ll need to give to Streamie.

Also, if you go to Device Firmware Version screen, there’s probably a firmware update waiting for you, which can’t hurt to apply now, since you’ll probably never think to do it later.

RTSP and ONVIF functionality is enabled by default so we don’t need to do anything but have that recovery password handy.

.

Camera FAQ

1.How to select memory card capacity?

(1). For FHD/1080p/2MP resolution cameras:

a 32GB memory card can be used for 3 days;

a 64GB memory card can be used for 6 days;

a 128GB memory card can be used for 12 days;

a 256GB memory card can be used for 24 days;

(2). For QHD/2.5K/4MP resolution cameras:

a 32GB memory card can be used for 1.5 days;

a 64GB memory card can be used for 3 days;

a 128GB memory card can be used for 6 days;

a 256GB memory card can be used for 12 days;

(3). When the storage is full, historical video records will be replaced by new videos in chronological order automatically.

2.How to set up your camera?

If you want to set up your camera, please follow the steps as below.
Please note: ensure the distance between the camera, mobile phone and the router is within 30cm during the configuration procedure.
1. Tap “+” to scan the QR code of the label and tap “Next”.
2. Connect the phone to the camera’s hotspot signal named that begins with “DAP”.
3. Tap the WiFi that you want to connect to.
4. Enter WiFi password and tap Next.
5. Wait for the connection.
6. Added successfully.

3.How to share your cameras with others？

1. Reach to Share Device on the home page.
2. Tap ‘+’ and input the email address you want to share the device with. Or you can share by QR code.
3. Special permissions for the shared user.

4.How to view history record?

If you want to view history records from Imou APP, please follow the steps below.
In the preview interface.
1. Play the live video and tap the “Event History Timeline”.
2. Select cloud storage or SD card storage to view the recording
3. Tap to view all recordings
In the home interface.
1. Tap “··” on the device menu.
2. Tap “All videos” to view all recordings.

5.How can I stream Imou camera through Amazon Echo Show / Google Nest Hub?

You can follow the configuration wizard of Google Home to configure imou account on Google Home, and the demo will be shown on our official YouTube channel.

6.Where can videos be stored?

Way 1. Use local storage(memory card) as the default mode.
Way 2. If the cloud storage service is enabled, enable the cloud storage and local storage.
Way 3. Use manual recording mode and the recording will be stored in the local storage on the phone or PC.

7.What to do if there is a false alarm from outside the motion detection zone (general activity zone)?

Turn the Human Detection off.

8.Can I set human detection area?

Sorry, you can only set the detection area for motion detection instead of human detection.

9.What to do if there is no alarm after enabling motion detection?

Please try the followings:
1. Turn on the motion detection in the app.
2. Increase the sensitivity in the app.
3. Adjust the dynamic inspection area.
4. Adjust the validity period.
5. Change the memory card property to “read/write”.

10.How do I fix the device IP?

1. Set static IP with SmartPSS and other tools.
2. Bind IP and MAC in router interface.
3. Set the router’s address lease option to “never expire”.

11.What to do if the device initialization (password setting) failed?

1. Keep the device and the phone on the same network.
2. Keep your router online.
3. Switch the DNS server to 8:8:8:8, 8:8:4:4.

12.What to do if the device fails to stream?

1. Check the network connection between the router and the mobile phone, reduce the load of the router, and ensure that the connection is normal.
2. Simplify the networking path of the device and ensure that the device router is connected to the Internet.
3. Check the network configuration and remove the network restrictions of the device.

13.What to do if the device goes on and offline frequently?

1. Check the WiFi signal strength and keep the device and router unobstructed.
2. Reduce the number of access devices and ensure sufficient uplink bandwidth.
3. Adjust equipment distribution to work in different channels.

14.What to do if the night vision mode turns on/off repeatedly?

1. Remove the obstructions in front of the lens.
2. Avoid using in narrow space.

15.What to do if the screen is blurred?

1. Clean the outside of the lens.
2. If the above operation is invalid, return to the factory for maintenance.

16.What to do if the screen is too bright in Night vision / Infrared / Smart Mode?

1. Adjust the distance from the monitoring object.
2. Adjust the angle of the camera.

17.What to do if the screen is too dark in Night vision / Infrared / Smart Mode?

1. Adjust the distance from the monitoring object.
2. Switch to the original adapter.
3. Reset the camera and check the parameter settings with imou life app.

18.What to do if the memory card is not recognized?

1. Clean the golden finger with a rubber.
2. Format the memory card with a PC.
3. Replace the memory card.
4. Access the memory card in the camera using other apps like SmartPSS etc.

19.What to do if the infrared detection is false or not alarming?

1. Avoid installing the device in areas with rapid temperature changes such as air conditioners.
2. Clean the lens and remove obstacles in the field of vision.
3. Adjust the installation angle to avoid direct strong light.

20.What to do if the indicator light is off or solid red?

1. Switch to the original adapter.
2. Make sure the device is not powered off and connected continuously during the upgrade process.
3. If the above operation is invalid, return to the factory for maintenance.

To buy IMOU Protect, please click 👉 here

1.How to reselect devices for Imou Protect plan?

Please make sure you have subscribed to the IMOU Protect plan.
Active your Imou Protect
1. Enter “Me” page.
2. Tap “Imou Protect” to enter Imou Protect Page.
3. Tap the Plan to be activated, then tap “Add devices”.
4. Select devices and tap “OK”.
5. Successfully.
Reselect devices for activated Imou Protect plan
6. Enter Imou Protect Page.
7. Tap the icon (edit) to reselect devices for this activated Imou Protect Plan.
8. The remaining steps are the same as 1. Active my Imou Protect.

2.What’s the difference between cloud storage and Imou Protect?

Imou Protect is a comprehensive service that includes Cloud Storage. Imou Protect delivers a brand new security experience with additional benefits like AI Detection, downloading SD card recordings, sharing devices with more users, security report, and more. 

3.What will be the impact if I don’t subscribe to Imou Protect?

The Imou Protect service is an optional service that does not affect the use of Imou devices without a subscription. By subscribing to Imou Protect service, you will unlock more benefits,  and enjoy more premium experience.

4.How do I upgrade the Imou Protect if I already subscribed to cloud storage?

If you have subscribed to cloud storage service and it is still valid, even if it is a free trial plan, you don’t need extra operations or payment. We will upgrade the cloud storage service to Imou Protect for free. When you log in to Imou APP V5.11.0 or a more advanced version, you will receive a pop-up reminder on the real-time playback page.

Upgrade rules:
3 days cloud storage → Basic Plan, including 3 or 7 days cloud storage
7 days cloud storage → Basic Plan, including 7 days cloud storage
30 days cloud storage → Plus Plan, including 30 days cloud storage

5.Can I try Imou Protect before I subscribe?

A free trial of Imou Protect is available for every newly registered Imou camera. If the camera has already enjoyed the free trial of cloud storage and it has expired, there will be no more free trial opportunities for Imou Protect. 

6.I have several cameras, how do I choose a subscription?

Imou Protect supports subscriptions for a single camera or up to 5 cameras, you can choose the suitable subscription.

7.If the camera is broken, what should I do with the subscribed Imou Protect?

You can transfer the subscription to other cameras or cancel the subscription on Imou APP.

8.If I unbind the camera, what happens to the Imou Protect I have subscribed to?

When unbinding the camera, if the Imou Protect you subscribed to is no longer associated with any camera, you can choose to cancel the subscription on the page. Of course, you can also find the subscription in the Imou APP and cancel it at any time.

9.What is the difference between the AI Detection provided by Imou Protect and the detection function that comes with the camera?

AI Detection provided by Imou Protect gives you the option to only receive alerts when a person, pet, vehicle, and package is detected, even if the cameras with no AI capability. And Imou Protect AI detection provides more detection types than the detection function that comes with the camera. Imou Protect AI detection does not need to update the camera program, it is continuously upgraded with the support of cloud algorithms.

10.If I already subscribe to Imou Protect, how can I enjoy the newly released benefits?

If you already subscribed to Imou Protect and Imou upgrades your current plan features, you will receive the latest benefits for the next cycle at no additional charge. If your current subscription does not meet your needs, you may choose to upgrade to a higher-tier subscription.

11.I want to upgrade the Imou Protect service that I have subscribed, how will I be charged?

After you upgrade the subscription, the auto-renewal of the replaced plan will be canceled. Its remaining service days will be counted as discounts to your initial payment of the current plan. The subsequent subscription will automatically renew at a normal price. You can cancel the renewal at any time.

12.Do all brands of cameras support Imou Protect?

Imou cameras support all benefits of Imou Protect.

13.How to cancel Imou protect plan?

If you need to cancel Imou Protect plan, please follow the steps below.
1. Enter Me page.
2. Tap the option ‘Imou Protect’.
3. Choose the subscription you need to cancel.
4. Confirm to cancel.

.

.

<p>The post IMOU Ranger IP Camera How To Use first appeared on NVR IPCAMERA SECURITY.</p>

Reolink NVR Setup Guide, Use this NVR with Reolink PoE cameras and you can get a professional, reliable and DIY security camera system. You can play back any recorded video, back up local data, and do more. For more features, refer to RLK8-810B4-A NVR security system.

If you have ordered an RLN8-410 or are interested in it, and want to get some basic information about this product before placing it in use or placing the order, you may refer to the below introductions.

This article includes the following 4 parts which will help you quickly understand the use and working principles of the NVR:

Unboxing for RLN8-410

Product Overview

You may find detailed information about the structure and components of the NVR below. 

Installation

You can connect either hard-wire the PoE cameras or connect WiFi cameras wirelessly (except for battery-powered cameras) to the NVR. Below is a common network topology of the connection. 

For more instructions on the configurations, you may refer to the sections Wired Connection and Wireless Connection. 

Wired Connection

Applies to cameras that are hard-wired to the NVR. 

Step 1. Connect your Reolink IP cameras to the Reolink PoE NVR. 

Step 2. Log into your NVR, and go to the IP channel.

Old UI: 

New UI:

Step 3. Select Auto Add so that all the cameras in the same LAN can be automatically shown on the list.

Step 4. If you have never changed the password of the IP cameras (the default password of the IP camera is blank) and there are enough channels for all the cameras, you may press Apply to add all the IP cameras to the NVR.

Step 5. If you have changed the User Name and the Password of your cameras, please put the password of the camera to log in.

Old UI:

Please drag the menu bar to the password column and use the soft keyboard to input the required information.

New UI:

Please click Modify to input the required information.

Step 7. Click Apply to save and apply the configuration.

For more detailed instructions, you could refer to the articles below:

Reolink NVR Setup Guide

Read More : Reolink NVR IPCAM how to reset password methods

Wireless Connection

Applies to wifi cameras (except for battery-powered cameras) attempting to add to the NVR. 

Step 1. Connect the WiFi camera to the same LAN as the PoE NVR.

Step 2. Connect the camera to the WiFi of the router. 

Step 3. Add the camera to the PoE NVR: Toggle the “Auto add” on and hit “Modify” to input the login credentials. 

Old UI:

New UI:

For more details of the configurations, please refer to the links below: 

Initial Setup

You can do the initial setup on a monitor or TV connected with an HDMI/VGA cable, or through the Reolink App or Reolink Client.  

Step 1. Connect the NVR to a Monitor or TV via the VGA or HDMI cable.
Step 2. Connect the camera’s RJ45 network socket to any PoE Camera port on the NVR using the Ethernet cables provided.
Step 3. Connect an Ethernet cable from the LAN port of the NVR to the LAN port of your router.
Step 4. Connect the mouse to the USB port.

Step 5. Connect the Power Adapter. Please use the supplied power adapter. For the PoE NVR device, it is 48 volts.
Step 6. And then you will see the below splash screen. System booting up might take a few seconds.
Step 7. Follow the Setup Wizard to set your NVR, click Next to continue and at the last step, click Finish to save all the settings.
For more detailed instructions, you may refer to the articles below:
.

Step 1. Power the camera and the NVR, then launch the Reolink App on your phone.
Step 2. During start-up, you will find the NVR shown on the Delive List automatically on Reolink App.

Step 3. Click the device you want to add to start initialization.

Step 4. For security considerations, you need to create a password for the first time.
Step 5. Then name your device and modify other settings on the second step page.
For more detailed instructions, you may refer to the article: How to Do Initial Setup for Reolink NVR via Reolink App.

Step 1. Click the “+” icon, select UID, then fill in the blanks with the UID number of your NVR, See How to find the UID of your device.

Step 2. Create a device password, then click Next.
Step 3. Create a device name then click Finish.
For more detailed instructions, you may refer to the article: How to Initial Set up NVR via Reolink Client (New Client).

.

How to Add Reolink Cameras to Reolink PoE NVR

Reolink PoE NVR allows you to record videos for Reolink IP cameras without using a computer. To do that, you need to add the camera to the NVR first. The cabling for PoE NVR is shown below.

Applies to: All Reolink IP cameras (excluding battery-powered cameras) and PoE NVRs with the hardware version H3MB02/H3MB16

You may then follow the steps below to add Reolink cameras to Reolink PoE NVR.

Step 1. Connect your Reolink IP cameras to the Reolink PoE NVR. There’re two different ways of powering your IP cameras:

There are two ways of connection:

 a. Connect the PoE cameras to the PoE NVR directly via an Ethernet cable. (suggested way)

 b. Alternatively, you can power on this camera by a PoE switch/injector and connect to your router, then add this camera to the POE NVR system in the same local network.

All Reolink WiFi cameras (except for battery-powered cameras) can be used with Reolink PoE NVRs, too. You need to connect them in LAN, the connection diagram is as below:

Note: Make sure all the IP cameras you want to add to the NVR are connected to the same network (LAN) as the NVR. Otherwise, the cameras won’t be shown on the scanned list and cannot be automatically added to the NVR.

Step 2. Log in to your NVR, and go to the IP channel.

Step 3. Select Auto Add, and click Scan so that all the cameras in the same LAN can be automatically shown on the list.

Note: The number of cameras that can be added to the NVR may vary depending on the NVR channel numbers of the NVR.

Step 4. If you have never changed the password of the IP cameras (the default password of the IP camera is blank) and there are enough channels for all the cameras, you may click Apply to add all the IP cameras to the NVR.

However, if you have changed the login passwords of the IP cameras or there is no spare channel to display all the IP cameras, you may need to go through a few more steps.

Step 5. If you have an 8-channel NVR and more than 8 IP cameras, please choose the 8 of them you want to add to the NVR and manually change the other cameras’ Channel to None.

Note: You may assign the IP cameras to any channel you want, but you cannot have two cameras on the same channel, otherwise configurations would fail to be saved.

Step 6. If you have changed the User Name and the Password of your cameras, please drag the menu bar to the password column and use the soft keyboard to input the required information.

Step 7. Click Apply to save and apply the configuration.

Here is a video to show how to add WiFi cameras to PoE NVR:

Note:

RLN8-410 (with the hardware version H3MB02) and RLN16-410 (with the hardware version H3MB02 and H3MB16) don’t work with 8MP cameras including B800/D800. The 4k cameras can only work with RLN8-410-E (with the hardware version H3MB16 and H3MB18) and RLN16-410 (with the hardware version H3MB18). And only the RLN8-410(H3MB18, N3MB01) and RLN16-410 (H3MB18) support the Human/Vehicle detection function.

.

How to Initially Set up Reolink NVRs with Monitor Connected (New UI)

Want to do the initial setup for Reolink NVRs on a monitor? This article will do you a favor.

Applies to: RLN8-410 (hardware version H3MB18/N2MB02/N3MB01/N7MB01), RLN16-410 (hardware version H3MB18/N6MB01), RLN36.

You may follow this guide for proper cabling and initial setup of your Reolink NVRs with a monitor connected.

Here is a video for your reference:   

Here is a diagram that will help you learn each option on the PoE NVR.

Now, please refer to the following steps to set up your NVR.

Step 1. Connect an Ethernet cable from the LAN port of the NVR to the LAN port of your router. And connect a mouse to the USB port.

Note: You can right-click to open the Menu on the live-view page.

Step 2. Connect the NVR to a Monitor or TV via the VGA or HDMI cable. 

Notes:
1. If there is no display, please connect it to a VGA monitor and change its resolution to 1920*080.
2. If you need audio output on your TV monitor, the resolution MUST be set to 1920*1080 or 1280*720.

Step 3. Connect the camera’s RJ45 network socket to any PoE Camera port on the NVR using the Ethernet cables provided.

Step 4. Connect the NVR to a power outlet with the supplied power adapter, and then turn on the power switch.

Step 5. And then you will see the below splash screen. System booting up might take a few seconds.

Note: If the monitor screen remains black, check if you flip on the power switch on the back of the NVR.

Step 6. General configurations. Set up the language, screen resolution, date Format, and time format. Then click Next.

Step 7. DST settings. Set up the system time and time zone, and enable/disable the DST option. Then click Next.

Step 8. Create a password for your NVR, and enable/disable screen auto-lock. Then click Next.

Step 9. Set up a password security question. Then click Next.

Step 10. Name your device and manage your HDD. Then click Next.

Step 11. Configure the network for your NVR. Then click Next.

Step 12. Set up E-mails for your NVR up to your need. Then click Next.

Done! Here is a sum-up of the Wizard Setup.

Troubleshooting for RLN8-410

Here are some troubleshooting tips for RLN8-410. You may check whether your camera’s issue is listed below. If not, you may go to the Troubleshooting section to find suggestions for more issues or you may contact Reolink support for help.

If the NVR stops working and the power LED is not on, you may follow the troubleshooting tips listed below to solve the problems.

Cause 1. Power adapter issue

Solution: Check the status LED on the power adaptor of the NVR. If the LED isn’t on, please plug the power adaptor into another socket as well as change another working power adaptor (48V) for a try. If the LED is on, please check the HDD issue below.

Cause 2. HDD issue

Solution: Please unplug the HDD and check if the NVR will power on when no HDD is plugged in. You may open the NVR housing and refer to How to Change the HDD for Reolink NVR to remove the HDD. 

Cause 3. The voltage is not sufficient.

Solution: Unplug the cameras. If the NVR power LED goes on, please replug the camera back one by one. 
For more information, please check POE NVR Failed to Be Power on.

When you connect the NVR via a monitor and start up the NVR, the NVR is freezing on the Reolink Logo Page. There are several possible causes for the issue. You may follow the troubleshooting tips listed below to solve the problem. 
.

Cause 1. HDD issue

Solution: Please unplug the HDD and check if the NVR will power on when no HDD is plugged in. You may open the NVR housing and refer to How to Change the HDD for Reolink NVR to remove the HDD.

Cause 2. The voltage is not sufficient. 

Solution: Unplug the cameras that are connected to the NVR and check if the NVR can boot up.

Cause 3. Firmware issue

Solution: Please refresh the firmware using a USB drive. 

For more details, please check the article NVR is Freezing on the Reolink Logo Page.

If there’s no video output on the monitor from Reolink NVR, you may follow the troubleshooting tips listed below to solve the problem. There are several possible causes for the problem.
.

Cause 1. The video output resolution of the NVR is not supported by the monitor/TV. 

Solution: Ensure that the lowest resolution of the TV/monitor is no less than 720p.

Cause 2. HDMI/VGA port on the NVR or the monitor/TV is defective. 

Solution: Check whether the cable is defective by using it to connect other devices to the router and see if it works. Or please test with another HDMI/VGA cable or monitor/TV. 
For more information, please check the article No Video Output on the Monitor/TV from Reolink NVR.

If you found that the NVR is rebooting, below are some possible causes and solutions that you may refer to. 

Cause 1. UPS issue

Solution: If you use the UPS to power the NVR on, please plug the NVR directly into a wall socket and have it run for one or two days then check if the NVR reboots.

Cause 2. HDD issue

Solution: Please unplug the HDD and have the NVR run for one or two days then check if the NVR reboots. 

Cause 3: The cameras and the NVR are both grounded. 

Solution: Please unplug all the cameras from the NVR and have the NVR run on its own for one or two days and check if it still reboots (Please disable auto-reboot before you run the test). If the NVR doesn’t reboot, the issue may be caused by both the NVR and the cameras being grounded. Please check whether the cameras and the NVR are grounded. If yes, please unground either the NVR or the cameras to fix the issue. 

For more details, please refer to POE NVR Reboots Automatically.

If you noticed that after plugging the new cameras into the NVR, the camera’s image does not show up on the monitor and it prompts “video loss”. The following troubleshooting may be helpful to you.

Cause 1. No available channels

Solution: Delete the offline cameras from the IP channel, or manually assign a channel for the camera. 

Cause 2. The new camera is distributed with the same IP address as the other cameras. 

Solution: Please reset the camera and restore the NVR.

Cause 3. The camera shows “invalid password” or “incorrect username and password”. 

Solution: Put the password of the camera.

For more details, please refer to Fail to Add PoE Cameras to NVR.

If you fail to connect the NVR through the network, below are some possible causes and solutions for your reference.

Cause 1. NVR is powered off. 

Solution: Check whether the power light is on. If it is off, please refer to POE NVR Failed to Power on.

Cause 2. The LAN port is defective. 
Solution: Please check if the LAN port on the back lights up or not. If not, please try another ethernet cable and port on the router for a test.
Cause 3. The gateway is 0.
Solution: Please change a router or switch and further check the issue. Please also reboot the NVR and check if the issue remains.

Please upgrade the NVR’s firmware to the latest firmware.

For more details, please refer to Failed to Connect NVR in LAN.

When you fail to playback the videos of the NVR and find the capacity of the HDD is 0GB, or it shows “HDD not detected”, here are some possible causes for your reference.
.

Cause 1. The firmware version of the NVR is old. 

Solution: Please find out the firmware version of the NVR and go to the Download Center to download and unzip the package to upgrade it. 

Cause 2. The format of the HDD is wrong. 

Solution: Please format/init the HDD to try again, please refer to Check/Init HDD via PoE NVR.

Cause 3. Defective HDD

Solution: Please unplug and replug the HDD to see if it works. If possible, please test with another working HDD. 

For more details, please refer to HDD Capacity Shows 0GB.

.

Configuration – RLN8-410

RLN8-410 is an eight-channel network video recorder that is used for centrally controlling the devices that are connected to it. With diffenernt hardware versions, RLN8-410 can acheive different features. Generally, it can be used for setting up detection for the cameras, managing the channels, upgrading the devices that are connected, etc. 

To better learn the working principles and settings of this NVR, here are some instructions for your reference.

Note: You can click on the keywords below to jump to the corresponding section.

Motion Detection

Generally, Reolink cameras are capable of motion detection. RLN8-410 is able to manage the configurations of motion detection for cameras that are connected to it. 

To achieve the detection settings you want, you could try on the monitor, the Reolink App, or Reolink Client. Below are some instructions for your reference. 

Old UI: 
1. Log into your NVR on a monitor and go to the NVR settings. 
2. For configuring motion recording, go to “Menu>Recording>Schedule” page, then select the channel (camera) and check the Enable box. Select “Motion” and tap on the grids to choose the time that you want to enable motion detection recording, and then click Apply to save the settings.

3. For setting up motion detection, go to “Menu>Alarm”. Click on “Motion Detection>Set”, then you can configure the motion detection settings (including motion detection area and sensitivity), motion schedule, and action.

For more details, please refer to:
How to Set up Motion Detection Recording via Reolink PoE NVR
How to Set up Motion Detection Area via Reolink PoE NVR
How to Set up Motion Detection Sensitivity via Reolink PoE NVR

New UI:
1. For setting up motion recording, log in to your Reolink PoE NVR on a monitor. Go to “Menu>Surveillance>Daily Schedule” page.

2. For setting up motion detection for cameras, go to “Settings>Camera>Detection”. 

For more details, you may refer to the articles below:
How to Set up Motion Detection Recording via Reolink PoE NVR (New UI)
How to Set up Motion Detection Area via Reolink PoE NVR (New UI)
How to Set up Motion Detection Sensitivity via Reolink PoE NVR (New UI) 

1.Click  button to go to Device Settings>Channel Setting>Motion Detection.

.

For more details, please refer to:
How to Set Motion Detection Schedule for NVR via Reolink APP 
How to Set up Motion Detection Sensitivity via Reolink App 
How to Set up Motion Detection Zones via Reolink App 

.

For more details, please refer to:
How to Set Motion Detection Recording for Reolink NVR via Reolink Client (New Client) 
How to Set up Motion Detection Area via Reolink Client (New Client) 
How to Set up Motion Detection Sensitivity via Reolink Client (New Client) 

Smart Detection

Smart detection includes Smart Person, Vehicle, and Pet Detection. It is based on the traditional motion detection but with advanced algorithms and technology, which can tell people, vehicles, and pets from other objects. You can set up detection sensitivity, detection zone, object size, etc. for the cameras via the NVR. 

Please notice that for 8-channel NVRs, only if the hardware version is N2MB02/N3MB01 can it achieve the smart detection settings.
To check the version of your NVR, you can refer to How to Find out System Information via Reolink App or contact Reolink Support Team for confirmation. 

On Monitor

1. Please go to the Menu of your NVR, and go to “Surveillance>Record>Daily Schedule”.
2. Under the Record Schedule page, please choose the camera model/channel you want to set up the record schedule. 
3. Under the Alarm schedule, please enable/choose the detection type and then enable the time & date for detection.

There are three detection types: ” Any Motion”,” Person” and ” Vehicle”. Please enable/choose either of them or combine two options or all of them together according to your own needs.
For more details, you may refer to the articles below:
How to Set Smart Detection via the PoE NVR System (New UI) (Video)
How to Set up Smart Person/Vehicle Detection via POE NVR system
How to Set up Smart Person Detection only via Reolink POE NVR System 
How to Set up Vehicle Detection only via Reolink PoE NVR System 
How to Set the Maximum and Minimum Object Size via POE NVR System (New UI) (Video) 

.

On Reolink App

.

For more details, please refer to:

How to Set up Smart Person/Vehicle Detection via Reolink APP  
How to Set up Smart Person Detection only via Reolink APP 
How to Set up Smart Vehicle Detection only via Reolink APP 

.

On Reolink Client

.

For more details, please refer to:
How to Set up Record Schedule via Reolink Client (New Client) 
How to Set up Smart Person Detection only via Reolink PC Client 
How to Set up Smart Vehicle Detection only via Reolink PC Client 

.

Buzzer

Buzzer includes motion buzzer and exception buzzer. It is the sound that comes from the NVR when the cameras detect motions or the NVR detects abnormalities. Conditions like HDD full, HDD error, network disconnected and IP conflict will be marked as exceptions.

You could set up motion buzzer via the monitor, Reolink App, or Reolink Client. Please notice that the exception buzzer can only be set up via the monitor.
Below are some basic instructions for your reference. 

Old UI:
1. Set up Motion Buzzer:
Go to “NVR>Menu>Alarm>Motion>Action”, and tick Buzzer for selected cameras (channels). Click Apply to save the settings.

2. Set up Exception Buzzer:
Go to “NVR>Menu>Alarm>Exception”, select the exception type you want, and tick Buzzer then click Apply to save the settings. Choose the Type for the exception alarm based on your requirement.
For more details, please refer to:
How to Set up Motion Buzzer for PoE NVR
How to Set up Video Loss Buzzer for PoE NVR
How to Set up Exception Buzzer for PoE NVR

New UI:
1. Set up Motion Buzzer:
Go to “Settings>Surveillance>Buzzer”, and enable Buzzer. Then click “Daily schedule” to choose the schedule and detection type.


2. Set up Exception Buzzer:
Go to “Settings>Surveillance>Buzzer (Exception)” and select the exception type you want.

For more details, you may refer to the articles below:
How to Set up Motion Buzzer for PoE NVR (New UI)
How to Set up Exception Buzzer for PoE NVR (New UI) 

1.Click  button to go to Device Settings>Channel Setting>Buzzer. If you want to enable/disable the alarm buzzer, please turn it on/off the Buzzer.
Please notice that this setting will apply to all the cameras connected to the NVR.

For more details, please refer to How to Enable/Disable Alarm Buzzer for POE NVR via Reolink App.

Channel Management

When a camera is successfully connected to the NVR, it will be distributed an IP address and a channel by the NVR for connection. Hence, with the NVR, you’re able to check the status of all the connected cameras at the same time. On the channel management page, you’re able to check the status of each channel/camera, delete the offline devices, arrange channel orders, etc.

Below are some basic instructions that you may refer to. 

On Monitor (Old UI)

1.Launch your Monitor of NVR, go to Menu>IP channel page. Then you will find the camera status in the sidebar of the IP channel page.

2.If you would like to delete the offline cameras, change the Channel of the disconnected IP camera to None and then click on Apply.

3.If you would like to change the display order of the camera, expand the selection bar to assign a channel for each camera. After that, click Apply to save the settings.

For more details, please refer to:
How to Check Camera Status on IP Channel page Via Reolink PoE NVR
How to Delete Offline Camera Information on IP Channel Page via Reolink NVR
How to Arrange the Display Order of Cameras on Reolink NVR 

On Monitor (New UI)

1.Launch your Monitor of NVR, then chooseMenu>Channel>Replace. You will find the camera status in the sidebar of the IP channel page.

2.If you would like to delete the offline camera, click on the offline camera and tap the Delete button to delete it from the NVR. Then the channel this camera was taken is free now.

For more details, please refer to the articles below:
How to Check Camera Status on IP Channel Page via Reolink PoE NVR(New UI) 
How to Delete Offline Camera Information on Channel Management Page via Reolink NVR(New UI) 
How to Arrange the Display Order of Cameras on Reolink NVR(New UI) 

.

Upgrade

As a centralized management system, RLN8-410 is able to upgrade both the NVR and the cameras that are connected to it. Below are some basic steps of upgrading for your reference. 

1.Unzip/extract the firmware file on your PC and transfer the PAK file to a USB, then insert the USB to the NVR USB port. 
Please notice that there are two USB ports on the NVR. One is at the front and the other one is at the back of the NVR. 

2.Log in to your Reolink PoE NVR on an NVR monitor, then go to Device Settings>System>Maintenance page.

3.Choose the correct firmware file and start to upgrade.
*If you only want to upgrade the firmware for the PoE NVR, you may click the Upgrade From USB and select the correct firmware file, then tap on the Upgrade button.
*If you need to upgrade the firmware for cameras that are connected to the PoE NVR, please choose Upgrade IPC From USB, then select the correct firmware for each channel and click on the Upgrade button to start upgrading.

For more details, please refer to How to Upgrade Firmware via PoE NVRs.
For upgrading the NVR only, you can also refer to How to Upgrade Firmware via Reolink Client (New Client).

1.Unzip the firmware file (.pak file) on your PC and transfer it to a USB, then insert the USB to the NVR USB port.

2.Log in to your Reolink PoE NVR on an NVR monitor, then go to Device Settings>System>Maintenance page.

3.Choose the correct firmware file and start to upgrade.

*If you only want to upgrade the firmware for the PoE NVR, you may click the Upgrade From USB and select the correct firmware file, then tap on the Upgrade button.
*If you need to upgrade the firmware for cameras that are connected to the PoE NVR, please choose Upgrade IPC From USB, then select the correct firmware for each channel and click on the Upgrade button to start upgrading.

For more details, please refer to How to Upgrade Firmware via PoE NVRs (New UI).
For upgrading the NVR only, you can also refer to How to Upgrade Firmware via Reolink Client (New Client).

.

<p>The post Reolink NVR Setup Guide first appeared on NVR IPCAMERA SECURITY.</p>

Part 1: How do I install a Hard Drive in a Hikvision NVR?

Any setup with an NVR will need a hard drive to function as it is what all your footage is saved to. The WD Purple Drive is our go-to recommendation for the vast majority of IP setups as it designed with the high workload requirements of 24/7 surveillance solutions in mind. Please see the guide on picking the right HDD to better understand your storage needs and why we don’t recommend using HDD’s that aren’t optimised for use in a CCTV system.

Please see the five simple steps below for getting your hard drive installed into your NVR:
.

.

Step 1:
.

Firstly, you’ll need to locate and remove the screws that secure the NVR’s casing to the base so that you can access the inside of it. Typically, you’ll find two of these screws on the back of the unit and, depending on the NVR model, more on the sides – Do not lose these screws!​

.

.

Step 2:
.

Once inside, your NVR will look something like this. The parts in here you’ll need to identify are the:​

.

.

Now look at your HDD – fewer things to identify here:​

Step 3:
.

Get your hard drive and NVR connected – You can screw the drive into its bay in NVR first if you wish, but it’s normally easier to wire everything up first. Plug one end of the SATA interface cable into the HDD and the other into the corresponding port on the motherboard, then do the same with the SATA power cable. If the power cable has come already connected to the motherboard, then just plug the other end into the HDD’s SATA power port.​

.

.

Step 4:
.

You now just need to screw the HDD into the bottom of the NVR via the screw holes located in the HDD and corresponding holes in the HDD bay (insert the screws from underneath the NVR into the HDD inside – it can be a bit fiddly).​

.

Step 5:
.

Finally, screw the NVR’s casing back onto the base. Your HDD is now installed and ready to be formatted during the initial NVR setup, which is explained in Part 2.​

How do I set up my Hikvision IP CCTV System

Read More : Hikvision How To Tutorials Chapter 1

Part 2: How do I complete the basic setup of my Hikvision NVR?

You now need to configure the NVR so that it’s ready to connect to your network. Don’t worry – this is simpler than it sounds. This initial setup is simplest when done on the local GUI, using a directly connected monitor. The following steps walk you through this initial setup process:

Note – Avoid plugging anything into the back of the NVR until instructed to do so in this tutorial.

Firstly, you’ll need to look at the back of your NVR and make sure you can identify the following parts that are needed for this stage:
.

[1] – PoE (Power over Ethernet) ports (Most Hikvision NVRs have PoE ports which will power any camera via the network cable. Those that do not will require you to connect the camera across remotely, using a separate PoE injector or switch for power.)
​

[2] – VGA display port
​

[3] – HDMI display port
​

[4] – USB port(s) (and mouse – one should come included with the NVR)
​

[5] – LAN port (and ethernet cable – Cat5e or Cat6 is fine)
​

[6] – Kettle power socket (the power lead is included with the NVR)​

Now, follow these steps. It is easier if you leave your cameras disconnected until prompted later in this guide:

Step 1:
.

Plug the kettle plug into the power inlet to connect the NVR to a power supply.​

​

​

.

​

Step 2:
.

Connect your NVR to a display (this can be any monitor or television) by connecting either an HDMI or VGA cable from the monitor to the corresponding port in the back of the NVR.​

​

.

​

Step 3:
.

Plug your USB mouse into one of the NVR’s USB ports.​

​

​

Step 4:
.

Use an ethernet cable to connect your NVR to your local network – Plug one end of the cable into the RJ45 ports into a network access point (such as an ethernet port on your router), and the other into the LAN port in the back of your NVR.​

​

​

.

​

Step 5:
.

Turn the NVR on and let it boot up. Ignore the beeping noise, it’s completely normal and just the NVR telling you that it isn’t properly configured yet.​

​

You may get a prompt to adjust the NVR’s resolution to match the connected display, click “yes” to view everything in the best resolution supported by your display.​

​

​

​

Step 6:

​

Set your language when prompted.​

​

​

​

Step 7:
.

Set a password for the NVR , as well as a “Channel Default Password”, which will be passed onto any inactive device that is directly connected to the NVR’s PoE ports. We recommend keeping these passwords the same for simplicity’s sake. It’s key that you set a password that the NVR defines as strong and that you remember this password, as resetting the passwords on Hikvision devices can be a hassle that you want to avoid, if possible.​

​

Note – If you have lost your password then please see our guide on How to Reset the Password of your Hikvision Camera/NVR in 5 steps using the SADP Tool​

​

​

​

Step 8:
.

Now set a valid “reserved email” address for the NVR, which Hikvision will use for verification if you need to reset your password.​

​

Step 9:
.

Next, set an unlock pattern of your choice by using your mouse to draw any shape you like – you will be asked to do this twice to confirm the pattern. This will be used to quickly login to your NVR in the local GUI.​

​

​

Step 10:
.

Now, set your time zone, your preferred date format, and date/time.​

​

​

Step 11:

​

On the Network Setup page:​

​

Leave the “NIC Type” as it is.​

​

Either leave the “Enable Obtain DNS Server” box ticked, or untick it and use one these recommended public DNS servers.​

​

It is best to leave the “Enable DHCP” box unticked here. Instead, set the “IPv4 Address” of the NVR to an unused IP address on your network, which is within your gateway’s range. Your Gateway will typically be the IP address of your router. E.g. if your router’s IP address is “192.168.1.1”, you’ll want to give the NVR an IP address within the range of “192.168.1.x”, where “x” is any unused address between “2” and “254”.​

​

Note – DHCP can be left on during this stage of the setup to automatically assign your NVR an open IP address if you like, just be sure to turn it off again once your system up and running. To disable it again once set up, just go to: ​

System/Configuration→ Network → TCP/IP → DHCP Off → Apply​

​

Input the Subnet Mask of your network (typically it’s “255.255.255.0”) and “IPv4 Default Gateway”. If you’re unsure of these, see the below articles which explain how to check what they are and if a particular IP address is available:​

​

How-to: How do I find my router and PC’s IP address using a Windows PC?​

How-to: How do I find my router and Mac’s IP address using a Mac?​

​

The “Internal NIC IPv4 Address” can be left as it is, this just refers to the NVR’s own LAN address (so Plug and Play cameras will use IP addresses on this range).​

​

​

​

Step 12:
.

You can now stop the annoying bleeping! Select your hard drive(s) from the list and click “Init” to format it, and then “Next” when the formatting has completed.​

​

Note – This will completely wipe the drive, so please make sure that any that are being reused to not have data that you might need on them. ​

​

Step 13:

​

The next page is for the Camera Setup. As mentioned earlier, we recommend connecting any cameras after the NVR setup process has completed, so you can skip this page.​

​

Note – Please see part 4 for the instructions for adding cameras to your NVR after the initial setup. ​

​

Step 14:
.

You will now be taken to the platform access page. Again, skip through and leave this for now.​

.

Note – Please see part 12 for adding the NVR to the Hik-Connect app, which revisits this page. ​

​

​

Step 15:
.

Finally, you’ll be taken to the Change Password page and given the option to set a new admin password. Ignore this, unless you actually want to change your password. Remember, your admin password is different from your activation password, which you’ll need to use when activating individual cameras on your network.​

​

Click “Exit” and “Yes” on the “Exit Wizard” popup.​

​

​

.

That’s the initial setup of your NVR complete. You should now be taken to the NVR’s live view page (you won’t see your cameras until these are connected in Part 4), with your main navigation menu at the top of the screen.​

​

Check out the other pages for more!

.

<p>The post How do I set up my Hikvision IP CCTV System first appeared on NVR IPCAMERA SECURITY.</p>

The Avigilon AI NVR is a network security appliance that provides all of the functionality of an Avigilon Network Video Recorder with:

System Recommendations

.

Uninterruptible Power Supply

Use an uninterruptible power supply (UPS) system to protect your video surveillance system hardware. A UPS system is used to protect critical equipment from mains supply problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated battery. It can also be used to power equipment during the time it takes for a standby generator to be started and synchronized.

.

Camera Frame Rate

The AI NVR can provide analytics for non-analytics cameras. For optimal analytics performance, the source camera should stream a minimum of 10 frames per second (fps).

.

.

NOTE

It is acceptable to use frame rates lower than 10 fps for LPR analytics.

.

Web Browser

Basic administration settings for the AI NVR are managed through its Server Management page, which can be accessed from the ACC Client application or a web browser on a network workstation connected to the AI NVR

Supported web browsers for Windows®, Mac or mobile devices include:

.

.

NOTE

Your web browser must be configured to accept cookies or the Server Management page will not function correctly.

It is recommended to use the latest version of any supported web browser.

Networking

When locating where to install the AI NVR in a multi-server deployment, consider the following items:

.

Passwords

The first time you start the AI NVR you must create new administrator passwords for both:

Without these passwords the AI NVR can only be brought back into service by resetting it to its default state as it was when first delivered — all recorded data, updates made to the ACC Server software, and all configuration settings are lost and cannot be restored.

.

Certificate Management

By default, the AI NVR is configured with a self-signed certificate, which generates a connection warning in the web browser. Organizations that deploy their own PKI can use the Certificates pane of the Server Management page to manage certificates on the device. For more information, see Manage Certificates on page 36.

Package Contents

.

Ensure the package contains the following hardware:

.

.

NOTE

North American AI NVR Premium and Premium+ models come with two sets of two power cables. One set is rated NEMA 5-15P / C19 and the other set is rated C19 / C20. Use one of these sets of two power cables to power your AI NVR Premium and Premium+ models. Do not mix and match the cables by using one cable from each set.

AI NVR Premium and Premium+ models in other regions will receive a single set of 2 power cables.

Avigilon AI NVR User Guide

Read Next : Avigilon DVR/NVR Password Reset All Model

Overview of the AI NVR Premium and Premium+ Models

.

.

.

....

.

.

......Figure 1: Front view of AI NVR Premium and Premium+ showing information tag (accessible after removing front bezel)

.

...

.

Figure 2: Front view of AI NVR Premium and Premium+ with bezel removed.

.

.

.

......

.

.

Figure 3: Back view of the AI NVR Premium and Premium+.

.

.

NOTE

North American AI NVR Premium and Premium+ models come with two sets of two power cables. One set is rated NEMA 5-15P / C19 and the other set is rated C19 / C20. Use one of these sets of two power cables to power your AI NVR Premium and Premium+ models. Do not mix and match the cables by using one cable from each set.

AI NVR Premium and Premium+ models in other regions will receive a single set of 2 power cables.

Overview of the AI NVR Standard Models

.

.

.

.

.

Figure 4: Front view of AI NVR Standard showing information tag (accessible after removing front bezel)

.

Figure 5: Front view of AI NVR Standard with bezel removed.

.

.

.

Figure 6: Back view of the AI NVR Standard

Overview of the AI NVR Value Models

.

.

.

Figure 7: Front view of AI NVR Value showing information tag (accessible after removing front bezel).

.

Figure 8: Front view of AI NVR Value with bezel removed.

.

.

.

Figure 9: Back view of the AI NVR Value

NIC Teaming for Network Resiliency

.

To further increase network resilience, it is recommended to use network interface controller (NIC) teaming with the AI NVR network connections. This can be set up using the Server Management page.

.

.

TIP

The AI NVR supports three types of NIC teaming. For more information, see NIC Teaming Modes below.

.

NIC Teaming Modes

The AI NVR supports three types of NIC teaming: Active Backup, Dynamic Link Aggregation (IEEE 802.3ad), and Adaptive Load Balancing.

.

Active Backup

In this mode, one port out of the teamed network ports is designated as the primary port, and the others are set as the backup ports. While the primary network port is functioning properly, the backup ports will not be used. In the event that the primary network port fails, the backup network ports will take over. Both network ports work as unique virtual network interfaces with a single mac address visible to other network devices.

.

Dynamic Link Aggregation (IEEE 802.3ad)

In this mode, all of the teamed network ports will be aggregated into a single connection that has a combined bandwidth equal to the sum of all the teamed port’s individual bandwidth. All teamed network ports will be utilized simultaneously while in this mode and all devices using the teamed ports will operate at the same speed and duplex. If one network port were to fail, then all traffic will be forced through the remaining network ports and your bandwidth will be reduced to the sum of the remaining ports’ bandwidth.

.

.

NOTE

This mode requires a switch that can support IEEE 802.3ad Dynamic Link Aggregation, and will require some setup on that switch.

.

Adaptive Load Balancing

In this mode, both network ports will be used as separate 10 Gb/s or 1 Gb/s connections, but the AI NVR will attempt to dynamically load balance the transmitted and received traffic that passes through each network port. Each network port can be connected to different network switches on the same IP subnet to increase redundancy. In the event that one network port fails, all traffic will be redirected to the working network port.

This mode provides many of the benefits of Dynamic Link Aggregation without the need for any switch configuration or support. Additionally, this mode supports network ports of different speeds (10 Gb/s and 1 Gb/s) to be teamed together.

Setting Up the AI NVR

.

Install the Sliding Rack Rails and Cable Management Arm

If the AI NVR will be mounted in a server rack, install the Sliding Rack Rails and the Cable Management Arm (CMA) provided in the appliance package. Follow the procedures outlined in the Rack Installation Instructions and the CMA Installation Instructions provided in the assembly kits.

.

.

NOTE

When rack-mounting the recorder, ensure no interference occurs from the sliding arms of adjacent equipment in the rack. Every sliding rack rail on the server rack must be aligned before you insert the recorder into the rail for a smooth installation. For more information, refer to the dimensions in your server rack design documentation.

.

Install the Bezel

The bezel can be installed on the front of the recorder to help protect the hard drives against unauthorized access.

.

.

.

Connect the Cables and Power On

Refer to the diagrams in the Overview section for the location of the different connectors. Make the following connections as required:

Download and Install the Latest ACC Client Software

Install the latest version of the ACC Client software (from avigilon.com/support/software) on a workstation connected to the same network on which you are going to connect the new AI NVR.

.

.

NOTE

The first time you access the web site from which you download the software you will be prompted to register. Enter all of the required information and click Complete Registration. Your registration is automatically accepted and you will proceed to the web site.

.

Connect to the AI NVR (using DHCP)

If you use DHCP to assign IP addresses in your network, the new AI NVR is immediately detected after it is connected to the security network. The ACC server software then adds it to the list of sites that is displayed in the System Explorer when you start the ACC Client.

.

.

IMPORTANT

Save the password in a secure format and location either physically or electronically so that it can be retrieved if the password is forgotten.

5.In the Explorer right-click on the AI NVR and select Setup.

6.Click to select the server below the site you right-clicked in the previous step.

7.Click Server Management.

8.Click Trust on the certificate message that opens.

9.You are prompted to log in to the Server Management interface.

You are prompted to create a new password for the administrator user of the AI NVR operating system. Enter and confirm the new administrator password, then click Apply. It is recommended to not use the same credentials as the ACC system administrator.

.

.

IMPORTANT

Save the password in a secure format and location either physically or electronically so that it can be retrieved if the password is forgotten.

The Dashboard panel of Server Management for the AI NVR is displayed.

.

.

NOTE

On subsequent logins, you will need to enter the administrator username and this password when logging in to the AI NVR Server Management interface. The administrator is the only user that can log in to the Server Management interface.

To increase your network resiliency, it is recommended to use network interface controller (NIC) teaming with your network connections. For more information, see NIC Teaming for Network Resiliency on page 16.

.

Connecting to the AI NVR (using Static IP)

You must use this procedure if:

Check that the appliance LED indicators display the correct status. See LED Indicators on page 48 for more information.

.

.

IMPORTANT

By default, the AI NVR is configured with a self-signed certificate, which generates a connection warning in the web browser. Organizations that deploy their own PKI can use the Certificates pane of the Server Management page to manage certificates on the device. For more information, see Manage Certificates on page 36.

.

.

IMPORTANT

Save the password in a secure format and location either physically or electronically so that it can be retrieved if the password is forgotten.

The Dashboard panel of the Server Management page is displayed.

.

.

NOTE

On subsequent logins, you will need to enter the administrator username and this password when logging in to the Server Management interface. The administrator is the only user that can log in to the Server Management interface.

To increase your network resiliency, it is recommended to use network interface controller (NIC) teaming with your network connections. For more information, see NIC Teaming for Network Resiliency on page 16.

Configuring the AI NVR for the First Time

.

.

Change the language for Server Management

Replace the default server name with a user-friendly hostname

Click Device  General  Choose your language from the drop

down Language list

.

Hostname  Change the Hostname

.

Set the time zone  Time  Specify the Time Zone and identify the time source in the NTP drop-down and Servers list.

.

For more information, see Manage Device Settings on page 33.

.

.

.

For more information about the other configuration settings in Server Management, see Using Server Management

on page 30.

If you are installing the first Avigilon appliance in your security network, you can now install the ACC Client software on a network workstation or on the computer you are using to access Server Management. For more information, see Download and Install the Latest ACC Client Software on page 19.

.

Activate the ACC Software and Connect to Avigilon Cloud Services

After you have deployed your AI NVR, activate your ACC software and feature licenses and connect to Avigilon Cloud Services.

.

Activate ACC Software and Feature Licenses

You can activate, deactivate, and reactivate product or feature licenses. Licenses are called Product Keys in the ACC system, and Activation IDs in the licensing portal.

.

.

IMPORTANT

When a new server is added to or removed from a multi-server site, the existing site licenses become inactive and must be reactivated to confirm system changes. See Reactivating a License on page 25.

Printable versions of these guides are available on the Avigilon website: avigilon.com/support/software/. Once your license is activated, you can immediately use the new licensed features.

Connect to Avigilon Cloud Services (Optional)

After activating your ACC software, you can connect your ACC site to the cloud, which may require a subscription, and take advantage of the capabilities and features that provide centralized access across distributed systems.

To connect your site to Avigilon Cloud Services, see help.avigilon.com/cloud.

For information about the cloud services, see avigilon.com/support/cloud/avigilon-cloud-services.

You can start to back up the system settings for your new site in the ACC Client software after it is configured. These settings include the ACC password, and the settings for the camera connections. For more information on backing up the site and server configurations, see the Avigilon ACC Client User Guide.

.

Activating a License

Once your license is activated, you can immediately use the new licensed features.

.

.

TIP

Finish organizing your multi-server site before activating a new license to avoid reactivating the site license each time a new server is added.

Online Activation

If you have internet access, use online activation. However, if your site is large and contains hundreds of licenses, the server may time out. See Offline Activation below instead.

.

1.In the New Task menu  , click Site Setup.

2.Select your new site, then click .

3.Click Add License….

4.Enter your product keys.

If you copy and paste more than one comma-separated product key, the system will format it automatically.

To remove the last product key, click Remove Last Key.

To clear all the product keys, click Clear.

5.Click Activate Now.

6.Click OK.

Offline Activation

Offline licensing involves transferring files between a computer running the ACC Client software and a computer with internet access.

In the ACC Client:

.

1.In the New Task menu  , click Site Setup.

2.Select your new site, then click .

3.Click Add License….

4.Select the Manual tab.

5.Enter your product keys.

If you copy and paste more than one comma-separated product key, the system will format it automatically.

To remove the last product key, click Remove Last Key.

To clear all the product keys, click Clear.

6.Click Save File… and choose where you want to save the .key file. You can rename the file as required.

7.Copy the .key file to a computer with internet access.

In a browser:

In the ACC Client:

.

Reactivating a License

FOR ENTERPRISE EDITION

.

When servers are added to or removed from a site, the site licenses become inactive and must be reactivated to confirm system changes.

If you do not reactivate the affected licenses, the site will stop normal operations.

.

1.In the New Task menu  , click Site Setup.

2.Click the site name, then click .

3.Click Reactivate Licenses…. If you have Internet access:

a.Click Reactivate Licenses.

b.Click OK to confirm your changes.

If you do not have Internet access:

Enabling Analytics on an AI NVR

.

To enable analytics processing on the video streams from cameras connected to the ACC site to be done by the AI NVR:

.

2.In the New Task menu  , click Site Setup.

3.Select a server, then click Server Analytics .

4.Select an analytics feature tab and then select the cameras to enable the feature on:

Classified Object Detection (requires ACC7-VAC licenses)

Appearance Search (requires ACC7-ENT licenses)

Face Mask Detection (requires ACC7-ENT licenses)

Face Recognition (requires ACC7-FACE licenses)

License Plate Recognition (requires ACC7-LPR licenses)

Only cameras that you have access to that have the prerequisite analytics enabled are displayed in each tab. If you do not see a tab, it could be because your site does not have the required analytics license.

5.Click in the option box next to a camera to select or deselect the camera to enable analytics processing by the AI NVR for that camera. An estimate of the resource cost is shown on the left of each camera row.

As you enable (or disable) analytics for cameras, the bars at the bottom update to display the AI NVR’s capacity. The percent usage of each analytics feature is displayed using the color of the analytics feature tab.

To exit the Server Analytics panel, click Close.

.

Setting Up License Plate Recognition

Configuring LPR lanes and settings must be done on the License Plate Recognition page. If the  button doesn’t appear on the Server Setup page, ensure your LPR licenses have been activated. For more information, see Activating a License on page 24.

.

.

.

.

TIP

.

Navigate back to the Server Analytics panel (  ) to view the analytics usage and remaining resource capacity of the AI NVR after setting up LPR lanes. On the Server Analytics panel, you can enable and disable LPR lanes that you have already configured, and check the remaining analytics capacity of the AI NVR.

LPR is now configured and you can add Watch Lists to your site. For more information on configuring the LPR lanes and setting up Watch Lists, see the License Plate Recognition sections in the ACC Client Help Center.

.

LPR Performance Mode

You can increase the channel capacity of LPR analytics on your AI NVR by enabling LPR Performance Mode. This mode will more than double the number of LPR frames per second that can be processed simultaneously, but will limit other analytics on your AI NVR. The following analytics will be disabled when LPR Performance Mode is enabled:

.

.

NOTE

LPR Performance mode requires ACC version 7.14.6 or higher.

To enable LPR Performance Mode:

1.Select the device in the System Explorer and click Server Management.

2.Log in to the AI NVR.

3.Navigate to the Server panel.

4.On the General pane, click the LPR Performance Mode toggle to enable or disable the feature.

Using Server Management

.

Configure the AI NVR with Server Management, accessed from any ACC Client application or compatible browser on a workstation on the same network as the appliance. With Server Management you can configure the server settings.

Start backing up the system settings for the appliance after you configure it. These settings include the ACC password, and the settings for the camera connections. For more information on backing up the site and server configurations, see the Help files provided with the ACC Client software, or the Avigilon ACC Client User Guide available from the Avigilon website.

Throughout this section, the term device is used to identify the recorder.

.

Open Server Management

From any network workstation with network access to the AI NVR, you can open Server Management:

Directly from the ACC Client software:

a.Start the ACC Client software.

b.Log in to the site from the System Explorer.

c.In the New Task menu  , click Site Setup.

d.Select the device in the System Explorer and click Server Management to open the device sign in page.

With a bookmark from a web browser

Use one of these methods to create the bookmark:

.

.

.

.

NOTE

The bookmark may become invalid if the IP address of the appliance changes.

.

.

Log out and stop the Server Management interface by clicking the log out icon on the right of the Server Management title bar.

.

Server Management Dashboard

.

.