How can I reset password for the 2M 8000 Series NVR with the new firmware? This is valid for some NVR models, it depends on the firmware version of them. If they do not have this new password reset method, please go to our other guide for password reset.

There are two possible ways to reset the password with the new firmware. However both need the person to access the NVR either by being in front of it or by access in on the computer (entering the IP address on the browser). The screenshots shown on this guide will be the ones we can get on the NVR itself:

Bring up the login screen by right-clicking anywhere and clicking on the “Menu” option. When you see the login screen, click on the “Forgot Password” link:

After that, either 2 types of screens will come up: The first one is to enter an email address to get a new temporary password:

Please enter a valid email address to get your new temporary password:

The second type of screen is the same as the one it will show when we click “Next” after entering the email address:

When you reach this screen, you can follow one of the following options:

How To Reset Password 2M NVR

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Option 1:

If you have downloaded the 2M Guard App for your phone, you can do the password reset yourself.

Click on the “Local Config” option:

Click on the “Forget Device Password” option and scan the QR code on the NVR screen:

After that, a message will appear saying that the temporary password will be sent to the registered email address:

Click on “OK” to send the password and wait for the confirmation page:

Click “OK” again and wait. The email will look like this:

Take note of the security code and enter it on the “Security Code” field of the Retrieve Password screen (The security code is case sensitive, this means that upper and lower case letters matter):

After entering the security code, press “Enter” and press “OK”. After that, a new pop-up screen will appear to enter a new password on the “Password” field. Don't forget to enter the same new password on the “Confirm” field:

After that, click on “OK”.

Option 2:

If you don't have the 2M Guard App downloaded, you can take a picture of the QR code shown on the “Retrieve Password” screen. Here is an example of the picture you should take.

After you take the picture, please contact Technical Support to receive more instructions. We will do the password reset using the QR code picture taken.

NOTE: Please do NOT exit from the “Retrieve Password” screen after you take the picture of the QR code. The security code only lasts for a day, so please keep that in mind before starting a password reset process.

How can I reset the password for the 2M 8000 Series NVR?

This is valid for models 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16

There are two very similar ways you can reset the NVR password if it has been forgotten, but both methods begin the same way: obtaining the serial number of the device. It can be found in different areas: the sticker on the side of the box, the sticker on the bottom of the device, or when you click Forgot Password on the NVR local screen, and it will begin with “210..” and be 20 characters long (a mixture of numbers and letters).

By clicking on Forgot Password it will open a new window that will show the serial number and ask for the security code. Contact tech support for the security code. Make sure you are in front of the device at the time of calling because it will need to be entered within a frame of time. Once the correct security code has been entered the window will change to enter a new password. It is recommended to create a strong password.

The second method to reset the password begins the same. Obtain serial number → contact tech support → enter security code into the password box. After entering the code another window will open asking for the security code again and the new password.

How to Access Device from Web

This guide is valid for models 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16.

When devices are connected to the network, they can also be accessible from a computer. The first thing you need to make sure of is that the computer you are using and the DVR/NVR are connected to the same network (network is coming from the same router for both devices). You will first need to obtain the IP address of the DVR/NVR from Menu → System → Network → IPv4 address.

After noting the IP address of your device, open Internet Explorer and in the address search bar type in the DVR/NVR IP address. If the NVR and the computer are on the same network then it will pull up the login page of the DVR/NVR. The credentials will be the same as when you log into the local interface of your device.