This is a user guide for CMSClient version V1.00.00.47, it’s applied to software version is equal or newer than V1.00.00.47. If you are running older version (e.g. V1.00.00.46, V1.00.00.45), please download and upgrade your existing one to the latest. It should be noted that Yoosee has no app be compatible with Windows smartphone. If you have a smartphone running Windows OS, obviously you can not use Yoosee camera. The Yoosee software team will not release App for Windows based smartphone.

What CMSClient does?

CMSClient provides users a centralized video surveillance solution. It allows users to manage multiple cameras simultaneously, users can preview, record, playback, even receive alarm alerts by using it.  Users also can change yoosee camera’s network settings (such as IP address, gateway, DNS), can shift recording video resolution from SD to HD, can modify camera’s password.

Installation of CMSClient software

The software doesn’t contain any virus, if your anti-virus software report virus warning, please check if you have downloaded the software from official website. The software requires permission to access your network/Internet, it uses RTSP stream protocol to communicate with cameras locally, and P2P protocol to communicate with Internet cameras. When installing the software, ensuring it allows to pass Windows firewall.  The software will keep communicating with remote servers intending to establish P2P connection, it doesn’t spy your video, doesn’t transmit/upload any video clips to remote servers.

Logon CMSClient Software

CMSClient software now allows users to login through three different types of account.

• Admin login: local login, don’t require users to register an account. No need to input password, click “OK” to login immediately. The software can automatically discover local cameras, but can not discover Internet cameras.
• Phone Number login: remote login with your registered yoosee account, after logon, the software will list added cameras in your account.
• Mail/user ID login: remote login with your registered yoosee account, after logon, the software will list added cameras belongs to your account.

Moreover, select either “Phone number login” or “Mail/user ID login”, the software can receive motion detection (or sensor triggered) alert to computer. When motion detection alarm occurs, the software will pop-up a new window automatically to alert users, it also can play selectable audible automatically to remind users.

How to add Yoosee Cameras?

After logon, CMSClient will automatically discover local connected cameras, click “Add all” to add them into your software. Please note the displayed p2p password and rtsp password default is “qwe123”, it’s an incorrect password, just ignore them.

Except adding automatically, users can click “+” icon on the left bottom to manually add cameras. In “Device manager” window, local connected cameras will be listed on the left column, click “>>” button can add to software which will appear in right column. Click “Manual add device”, you can add local connected cameras via entering device ID, device password, RTSP password. Click”Add shared device” to add cameras as a guest user. In pop-up windows, you should paste the shared link. To know how to get shared link, you can read this article – How to use Yoosee App’s sharing function?

How to use CMSClient software?

Once you added devices to software, you’re able to use each functions of it. Select device you want to manage, right click mouse will pop-up a menu list.

• Device property: change camera name, device password, rtsp password and group.
• Delete node: delete camera from this list/software.
• Start monitoring: start to preview real-time video (if it shows you a crying face, it means password is incorrect)
• Smooth/standard definition/high definition: before click start monitoring, you should choose default image resolution, smooth equals low resolution, standard definition equals VGA (640×480), HD equals 1280×720 or 1920×1080.
• IPC config: you’re able to tweak camera’s network settings (e.g. IP address, DNS), record video resolution (SD, or HD), password.  It only works on the premise that your camera’s password is correct. If you encounter “network timeout” “permission error” “password incorrect” error, to solve this, you need to logon software with yoosee registered account.

CMSClient Playback Function

You’re able to playback recorded video clips right from your computer. The CMSClient can only allows users to play remotely and locally recorded video clips, but also can allow you convert them to friendly .mp4 files which can be recognized and played by regular media players.

Click “Search” button on the left top, the camera can search files, click the file name to playback. Additionally, you can click folder icon to open a file to play it. All yoosee camera will record video with .av file extension. These raw files can not be recognized or played by regular media players, you can use the converter which the software has included to convert .av files to .mp4 files.

If you don’t want to install and use CMSClient software, still want to play .av files in another computer, you can read this article – How to play .264 video files from IP cameras/DVRs/NVRs?

CMSClient software is a powerful video surveillance management tool, it includes other function to provide a great flexibility. Click gear icon on the top of software, it will pop-up a “CMS config” window.

• File save path: select the folder path to store recorded video footage.
• Reserve space: allowing users to modify reserved space for video storage in your HDD.
• Record time for package: the time length to patch a video file when recording video. If the value is “60” min, the software will patch/generate a video file in every hour when software is recording on computer.
• Cycle record: turn on/off over-write function, automatically erase/overwrite HDD when space is full.
• Auto start record when monitoring: record video while watch video stream.
• Connect all of device automatically: automatically display video for all cameras/channels after logon software.
• Render mode: Directdraw, GDI
• Monitor: auto, rtsp, p2p
• Message notification: choose whether receiving message notification or not when there is a motion detection alarm.

If you logon software with registered yoosee account, the software will have “Alarm trigger” option. This open allows you to select time length of pop-up video when alarm occurs. You’re able to choose different audio files, the computer will play the audio to remind users.

<p>The post User guide for Yoosee App PC Software – CMSClient first appeared on NVR IPCAMERA SECURITY.</p>

Smart Bird Feeder Camera,1080P HD Camera Auto Capture Bird Videos & Solar Panel, App Notify When Birds Detected, Free AI Identify Bird Species, Bird House with Built-in Microphone.

Download Bird Lover app

Download and install the Bird Lover App for either IOS or Android.

Login Bird Lover app

Once downloaded, the APP will prompt you to register your device. Enter your phone number or email address which one makes you feel comfortable and select the country you live in. You will receive the registration code. Input the registration code, then create a password.

Note

Indicator Description

Connect Bird Lover Bird Feeder Camera To Wifi

1. Turn on the Bird Lover Bird Feeder camera power and you will see the indicator light flashing quickly and hear a sound.

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2. Open the Bird Lover App, click +, select your Bird Feeder Camera (you can choose one at random, the connection is the same), and then follow the instructions of the App.

3. Bird Lover Bird Feeder Camera only supports 2.4G wifi, please make sure your current wifi is 2.4G.
Enter your wifi password, make sure the wifi password and wifi are correct and click Next.

4. Scan the QR code with the Bird Feeder camera. You will hear a prompt sound after a successful scanning.

NOTE: The QR code needs to be aimed at the camera below

5. Wait for Bird Lover Bird Feeder Camera to connect to your wifi, about 60-120 seconds.

Detection settings

1. Turning on or off the “Motion Detection” at the Features interface.

2. Make sure there is an option to turn on notifications.

Click “ME” in the lower right corner, Click the settings button in the upper right corner,Click App Notification.

3. Click “Alarm” to turn on or off. You also can set schedule for “Do Not Disturb Schedule” at the same interface.

Identify live birds

1. Click “bird” icon

2. Click “Gallery”-Click “photo”-Click “bird” icon

Reset Bird Lover Bird Feeder Camera

Press and hold the reset button for 5 seconds to reset the camera.

Bird Lover APP INTERFACE INTRODUCTION

Install Bird Feeder Camera

1. Stick the sticker on the tree or wall and drill holes within the range marked on the sticker.

2. Insert the green plastic screw spacers into the hole.

3. Fix the bracket with long screws.

4. Install the bird feeder and align the three holes underneath.

5. Fix bird feeder with three short screws.

6. Install the perch with the two screws in the package.

7. The bird house can rotate left and right.

How to Charge Bird Lover Bird Feeder Camera?

Bird Lover Bird Feeder Camera FAQ and Troubleshooting

How to get it to connect to two different routers?

It cannot be connected to two different routers at the same time.If you want to change routers, you will need to reset the camera and reconnect your phone and camera. Please make sure that your phone and camera are both connected to the same Wi-Fi network before pairing.

How to reset Bird Lover Bird Feeder Camera?

Why The current network is in poor condition/The APP keeps going round in circles?

The network signal is weak if there are walls between the outlet, router and phone. This is because the network signal is absorbed or blocked by walls or large obstacles. It will help to have strong Wi-Fi with a Wi-Fi extender/booster.

How to charge Bird Feeder Camera?

A solar charging panel integrated into the roof can provide a constant source of power to support the smart bird camera. You can charge the battery of the Bird Box Camera via USB for continuous charging at night and on rainy days.

Why the Bird Lover Bird Feeder Camera battery is drain so fast?

It is low power consumption camera. Plus the solar panel power in charge, it can maintain the daily energy consumption in sunny day. If the battery drains too fast, you should check:

How to identify birds species?

Simply click on the “Identify” icon and the app will identify the bird species and provide a description of the bird. See the manual for details.

Why the recognition result is wrong?

The accuracy of the results depends on the angle and clarity of the bird images.

To ensure a correct result, please ensure that the image is clear enough. The identifying features (bird’s head, tail, wings or pattern on feathers) should not be obscured by obstructions.

The bird should be in the main position in the picture; try to capture the best moment to recognise the bird if the previous recognition accuracy rate is too low; if there are two or more bird species in a picture, the identified result will be the one in the main position.

How many account can connect this Bird Lover Bird Feeder Camera ?

Only one account can connect to Bird Lover Bird Feeder Camera, you can share it with other accounts through the sharing function.

Can I use the Bird Lover Bird Feeder Camera without a TF storage card?

It is not affected for daily use without TF storage card. Without storage card, it can receive notifications, watch in real time, take pictures and record videos (It will be stored in the APP Gallery );

Just can’t record.

Will this camera show video through the app if my phone is 5g?

Yes.

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<p>The post How To SetUp Bird Lover Bird Feeder Camera first appeared on NVR IPCAMERA SECURITY.</p>

How to add a Hikvision NVR to Hik-Connect

Before you start…​

Part 1: Enable Hik-Connect on the NVR…​

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Part 2: Set up Hik-Connect on your mobile phone or tablet…​

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Part 3: Add the NVR to your Hik-Connect account…​

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Other tips…​

Guides for Hikvision NVRs with V5 firmware

How to set up motion detection and alerts on a Hikvision NVR

What is Motion Detection and why is it useful?​

Motion detection is one of the easiest events to set up and will notify you as soon as a person or vehicle enters a predefined detection zone in your scene. Traditionally, it would just rely on lots of pixels changing between frames in your camera’s video stream, which would indicate movement in the scene.

Of course, this would cause lots of alerts for things you are not interested in, such as animals, moving plants and rain. Hikvision’s Acusense cameras and NVRs now have something called Motion Detection 2.0, which cuts the false-positive detections right down as will only notify you when people and/or vehicles are in the scene by learning what they look like. In this simple step-by-step guide, we will show you how to get motion detection set up on the new NVR 5.0 web interface.

Step 1: Go to your NVR’s Motion Detection configuration page…​

Step 2: Configure your Motion Detection zone and rules…​

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Quick tip…​

If you find that the camera preview is too small when drawing your detection zones, you can switch the view to full screen by clicking on the Full screen (four arrows) button in the toolbar, and then exit full screen by pressing Esc on your keyboard.​

Step 3: Set the arming schedule to specify when you want Motion Detection active…​

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Quick tip…​

If the 30-minute segments are not precise enough for you, you can finely tune a period of arming or disarming by double-clicking on the segments and specifying your start and end times in minutes using the arrows.​

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Step 4: Set what you need the NVR to do when a camera detects a target…​

How to connect an IP camera to a Hikvision NVR

Adding cameras to your Network Video Recorder (NVR) is a crucial step in any CCTV setup. Not only does it allow you to store and access all your camera recordings in one place, but it also simplifies camera configuration. In this simple step-by-step guide, we’ll show you how to add cameras to a Hikvision NVR using the new NVR 5 web interface.

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Why add cameras to an NVR?​

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Before you start…​

Before anything, to be able to add your IP cameras, you need to make sure that:
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How to add your cameras using the V5 GUI…​

Step 1:​

Open a web browser and enter the IP address of your NVR in the address bar. If you are not sure what this is, use the SADP tool to find it.​

Step 2:​

Log in to the NVR using the “admin” username and password you have set on it.​

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Step 3:​

Go to: Device Access > Device Configuration > PoE Settings​

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If you are connecting your camera via the Plug-and-Play method, then make sure that Network Camera Plug-and-Play is enabled on the POE port you will be connecting the camera to on this page.​

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For any camera with a cable run under 100m, leave the Network Cable Distance as Short Distance.​

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If you are connecting your camera manually by IP address, disable the Network Camera Plug-and-Play option for the channel that you plan to add the camera to.​

Step 4:​

Go to: Device Access > Device > Video Device​

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For any Plug-and-Play camera, just make sure that it is in its inactive default state and then connect it to the port you reserved in step 3. After 20 seconds or so, the camera Status should turn to Connecting and then Online (you may need to click on Refresh to see this).​

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For Manually added cameras, if you can see the camera in the List of Online Devices section, then just tick the box for the camera and then click + Add to Device List, which will then automatically add it to one of the channels you disabled Plug-and-Play on in the last step.​

Alternatively…​

Click on +Add at the top of the page and fill out the fields as follows:​

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IP Address: Enter the IP address of your camera, using the ‘Test’ button to verify there is a camera at that address. ​

Device Name: This can be anything you like, as it is the name the camera will show with on your NVR. ​

Protocol: Select the camera’s manufacturer from this list, or failing that, use the ONVIF protocol (your camera will need to have ONVIF enabled for this to work). ​

Management Port: Enter the Server port set on the camera, which you can find in the SADP tool or in Network>Basic Settings>Port in the camera’s web browser interface. If you haven’t changed this, it is usually 8000 by default. ​

User Name: “admin” or the username of any other users set up on that camera. ​

Password: The password set with that user on the camera – if this is the same as the ‘Default Activation Password‘ you have set on the NVR, then you can tick this box instead. ​

Transfer Protocol: ‘Auto’ is normally best. ​

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When these are completed, click OK.​

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Your camera should then appear in the list of devices with an assigned channel, and an Online status, meaning it has been successfully added.​

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Extra tips…​

Source : https://www.use-ip.co.uk/forum/forums/guides-for-nvrs-with-v5-firmware.71/

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<p>The post Guides for Hikvision NVRs with V5 firmware first appeared on NVR IPCAMERA SECURITY.</p>

We can talk directly on phone app for asking courier to put package to a certain place you point, and hear sound from app or TV monitor connected to NVR

We could be alerted any time a person enter your property by receiving push notification from free phone APP, and the alarm light will be triggered to drive away the suspicious objects ( Note: APP has No Monthly Fees)

High Resolution 2592 X 1944 pixel to provide your vivid and clear image no matter in day or night, and IP 67 Waterproof to withstand Changeable Weather like Snowy/Rainy Day

We can customize the surveillance area or set a line for human/vehicle, and the alarm alerts will be triggered when detecting human/vehicle crossing the line or intruding the alarm area （These function may only work with Hiseeu NVR）

Version 2020-2022 PoE System FAQs in total

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Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

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Important Notes:

These FAQs are only adaptable to following Models NVR Model : H5-NVR-P-8,

Camera Model: HB215-PA, HB212-PA, HB915B-PA

Mobile Phone APP: XMEye Pro         PC Client :VMS

Hisseu PoE Camera System User Guide v1

Contents:

A:  Forget NVR Password?

B:  Add Device on PC Client Software (VMS）?

C:  How to Sign up account on Mobile APP (XMEye Pro) ?

D:  Add Device on Mobile Phone APP (XMEye Pro)?

E:  How to enable Alarm Notifications on APP XMEye Pro?

F:  Configure Offline Camera or Add a New Camera?

G:  No Video Display on TV Monitor Or Blank Screen?

H:  Why DVR/NVR can’t record or playback video?

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Detail Solutions:

A:  Forget NVR Password?

1. Please click the mouse from the home screen, and “Logo Out–>Log Out”

2. Right click the mouse again, click “ Main Menu”–> “Forget password –> Forget answer”, you will see the “QR Code”

3. Please open your mobile APP “XMeye Pro”

（1）Click the Scan icon on the top left corner

（2）Scan the “CAPTCHA” on the TV monitor, then you will get a code from the mobile phone APP or from your email, and enter the code into “CAPTCHA”, so you will be able to reset the password on the Monitor connected to DVR

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B: Add Device on PC Client Software (VMS）?

VMS download link:

For Windows （2023 newest version）

https://download.xm030.cn/d/MDAwMDE0OTM=

For Mac ( 2022 version)

https://download.xm030.cn/d/MDAwMDA2NDA=

1. Download PC Client “VMS” and installed

2. Login with the default User Name and Password. Click “SIGN IN”.

Default User name is: admin

Default Password is: admin

3. Navigate to “Device Manager”–>”Manual Add”

4. Login Type: Cloud ID Device Name:

Name Your Device as you like

Cloud ID : Device Serial Number. We need to go to the TV Monitor connected to the NVR , and find out the information on TV Monitor UI, then right click the mouse to navigate to the path of “Main Menu–>Advanced–>Version” to find out the information “serial number”

User Name and password: Input the user name and password that you created for the NVR , and we also need to find this from the Monitor UI.

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5. Navigate to “Live View”, Click on the device name(serial number), then select “Open All By Sub Stream”

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C:  How to Sign up account on Mobile APP (XMEye Pro) ?

Please follow these instructions to sign up for an account via your mobile number.

1. Click on Sign Up

2. Sign Up by email or Select Mobile Number

3. Select the correct country code +1, input your mobile number and click on “Get code”

4. A code will be sent to the mobile phone number, input the verification code and continue.

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D:  Add Device on Mobile Phone APP (XMEye Pro)?

Steps:

–>1. Please connect the NVR/DVR box to your Router via Network Cable; (Some customers think it can support WIFI connection, while wired systems only support wired router connection, and have to be wired to router via ethernet cable)

–>2. Go to Monitor UI Interface, and Navigate to “Main Menu > Network > Net Service”, if the “Cloud Status” shows connected, means NVR/DVR is online (Please skip step3),

–>3. If the cloud status shows “Probing DNS”, Please Navigate to “Main Menu > Network > Check the icon of “Enable DHCP”–>Apply;

–>Reboot the DVR by unplugging the power adapter and re-plug it, then double-check the cloud status ( only cloud status shows )

–>4. Go to your TV Monitor, navigate to “Main Menu–>Advanced–>Version”–> You will see the serial number.

The QR code contains Serial number info. We need this information after we add the device to mobile phone APP

–>5. Open the mobile APP “XMeye Pro” and register an account by your email first

–>6. Click”+” to add device–>Choose “NVR”

Device Serial Number: Click the “Scan” icon to Scan QR Code On the NVR UI Interface (Main Menu–Advanced–Version), (QR code contains username and password)

No need to input the username and password manually.

And click “OK”, and go back to the Device page on App,and you will see the device shows status:online ,

E:  How to enable Alarm Notifications on APP XMEye Pro?

1.Make the Alarm setting is already set on Monitor UI Interface

2. Please right-click mouse and navigate to “Main Menu–> Alarm–>Motion Detect/Human Detect/Face Detect–> Enable “Mobile Reported”–>click “OK”

(Default Setting is for Channel 1, Please select “All” channels.)

2.Open “XMeye Pro” mobile App, and navigate to “Event–>Device (the one you named)–>Enable “Allow Notifications”

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F:  Configure Offline Camera or Add a New Camera?

—>1. After connect the camera to NVR via network cable, if the camera power on properly, the camera’s indicator light should be blinking.(see picture attached)

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When you cover the camera’s photocell or put the camera in dark place, the infrared LED should turn on red color.

—>2. If camera powered on properly please follow below instructions.

1.Right-click mouse navigate to “Quick Setup(or Channel Set) –>Cancel

2. In the second box, if any camera status is offline or not connected, please select it and click ”Delete” first

3. Click “Search”, can you see new IP address showed on the topper box?

4. Select the IP address in topper box and click Network–>Auto Assigned–>OK

5. If auto assigned successfully, please click “Add” to add the camera.

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G:  No Video Display on TV Monitor Or Blank Screen?

My UI Interface shows “No signal” or “Black Screen” ？

We need to divert this issue into two situations:

1.NVR Indicator light is on:

(1) Cause: The camera system’s video output resolution is 1080P. If your TV monitor resolution is below 1080P, this issue will occur.

Steps:

Please right-click and hold your mouse for over 10 seconds to see if the system can reboot or not. Or, please try to connect the system to another TV monitor with a higher resolution (above 1080P)

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(2) Cause: The hard disk drive inside of the DVR box is broken, and use the screwdriver to open the DVR box to unplug the wires of the hard disk drive, and reboot the DVR to have a try. If the DVR box can be rebooted after unplugging the wires of the hard disk drive(HDD), which means the HDD is having an issue, and needs a replacement, plz contact email love@hiseeu.com for replacement HDD

After steps, if the thing still cann’t be resolved, which means the NVR box is broken, plz contact email love@hiseeu.com for replacement NVR box if their warranty is still 1 year

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2.NVR Indicator light is off:

(1) Cause: The power adapter 52V 2.5 A connected to the NVR box is broken

Step: Use another power supply 52V 2.5 A to power on the NVR unit to have a try ( If you do not have a spare one, can contact us to buy a new one or we send you a new one if your warranty is still under 1 year )

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(2) Cause: The hard disk drive inside of the NVR box is broken Step: Use the screwdriver to open the NVR box to unplug the wires of the hard disk drive, and reboot the DVR to have a try. If the NVR box can be rebooted after unplugging the wires of the hard disk drive(HDD), which means the HDD is broken, and needs a HDD replacement, plz contact email love@hiseeu.com for replacement HDD

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H:Why DVR/NVR can’t record or playback video?

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If HDD(Hard disk drive) is having issue or something wrong with record setting, the DVR can’t record/playback the video

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1.Check if the hard drive status is normal or error

Navigate to NVR/DVR Monitor UI Interface: Navigate to “Main Menu–>Advanced–>HDD info”

If status shows “Error” or No hard drive info , which means the hard drive is broken. (need to replace hard dirve)

2.Check the record plan is set up for 24/7 continuous recording

Navigate to “Main Menu–>Record Conf”

Channel : select “All”

Period: “00:00-24:00”

Select “Regular”

3. Please make sure the HDD was set up to “Overwrite”. (if it was set to “stop”, the system would stop recording when the storage is full)

Navigate to “Main Menu–>General–>Storage Full”

Add Device on Guard Station PC Client Software

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0  

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Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

Add Cameras to NVR or PoE Switch (Router)

Add Cameras to NVR/ PoE Switch or Router

1. Add camera via NVR PoE Port

• If the camera is connected to NVR PoE port directly, the IP address

range should be modified to “172.16.0.X” (X is between 2 to 255)

Please right-click mouse and navigate to Camera

For brand new camera (password is 123456 by default), NVR will detect

and add camera automatically.

If the camera’s user name or password has been changed, you are required to input the info manually.

Move the mouse to the status icon , you will see the error message. “Offline [incorrect Username to Password]”

Please click on the edit icon to input password manually and click on “OK” to continue.

2.Add Camera to NVR via PoE Switch or Router

NVR will detect the camera under the same WLAN and list IPC here

• Click on plug icon to add the camera. If the camera has default user name: admin, password: 123456.

NVR will add it automatically.

• If the camera’s password has been changed, please click on the setting icon to modify the info.

• In this situation, the camera IP address range should be the same as NVR’s IP range

(You can check NVR IP by navigating to Network>Basic> TCP/IP). If not, please contact the technician to modify the camera’s IP first.

Camera Not working

Camera not working?

1.(Port issue) Insert the camera to another port of the NVR to have a try, and wait at least 5 minutes

2. (Camera issue) Make sure if the camera infrared light will turn on red or not in the night time

3. Also plz right click your mouse to “Menu-Camera”, and take a photo of this whole page and send it to us

（Check how many cameras are discovered）

Also go back to the home screen and Check connection status, to see if it shows” Network disconnected” or “incorrect user name and password”

Device Offline on APP or NVR?

Device Offline on APP or NVR?

If the device shows offline on mobile phone app  “Guard Viewer” , we need to make sure the NVR is connected to network perfectly or not

Go next to your Monitor that connected to NVR, and check out the network status

first navigate to this path first : “Menu–Network–Basic–P2P” , also check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” . After that, go back to “P2P” and check if the device status is online or not

Also , please make sure the PPPOE needs to be disabled, plz navigate to “Network–Advanced–PPPoE”

Enable Alarm light on Each Camera?

Enable Alarm light on Each Camera?

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(Alarm light would only work during the night time when the alarm was triggered)

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1. Set up the Alarm light First Right-click your mouse to “Menu– VCA — Intrusion Detection/Crossing Line Detection– Triggered Actions” , and draw the rules for the alarm type

After you set up an alarm type (Like”Intrusion Detection”, or “Crossing Line Detection”), Click on “Alarm Linkage”, you will have the option to Enable “Alarm Light” (Spotlight is only Available During the Night)

2. Enable Alarm Light on “Triggered Action– Alarm Light” for each channel, and Click “OK”

Forget NVR Password？

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2.If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer) by navigate to “Me–General–Forget Device Password”

3.Scan the above QR code by app and the security code will be sent to your email address.

4. Enter the security code from email to reset the password

Additionally, If you the email doesn’t belong to you, plz contact us at love@hiseeu.com for more support

Add Device to APP(Guard Viewer)

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Auto add is not suggested. Please tap on “Later” if you see this message box.

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In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1.  Please Tap on “ Menu” icon> Tap on “Devices”> “Add”,

2. Tap on “Scan”> “OK” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online   and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at Love@Hiseeu.com   

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here.   • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4.Add NVR by scanning device QR code and click on “save”

5.   Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6. Select the device and tap on “Start Live View”

Human Tracking/Detect for Model PK-4YHD985-CT ?

1.To enable human tracking , Set preset point “21”. Here is the video link for your reference: https://www.amazon.com/live/video/07adae4ec34a47618bd754cc6c1f8966?ref_=dp_vse_ibvc1

2.To enable human detection, plz go to this path “Menu–Alarm-Motion” , and choose the camera you want, to enable it

(This doesn’t support customize area)

No Video on TV Monitor or blank Screen?

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The camera system video output resolution is 1080P, if your TV monitor resolution below that will occur this issue.

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If possible, could you please try to connect the system to another TV monitor with a higher resolution(above 1080P).

Or, please hold your mouse wheel over 10seconds to see if the system can reboot or not.

If not, plz contact us for further support

How to share Device to others via APP Guard Viewer?

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One device linked to One User ONLY. The NVR system ONLY can be controlled by one authorized account, who can share the device with others in order to prevent attacking or hacking.

For admin user, please follow the instructions to share the device with others:

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1.Type on “Menu Icon ” and navigate to “Devices”

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2.Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

(1) Share device by typing in the user name you wanted to share with and selecting function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigate to “Devices”

(2) Share device by generate a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

Download the mobile APP and Sign up for an Account

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1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

<p>The post Hisseu PoE Camera System User Guide v1 first appeared on NVR IPCAMERA SECURITY.</p>

Our products and solutions have been deployed and used daily in more than 100 countries and regions, meeting customer needs in various vertical markets that range from residential to commercial, from healthcare to public safety.

Reset Device Web Password on Akuvox Cloud Platform

Users may forget passwords for logging into device web interface. Follow the steps to reset the web password when the device is connected to Akuvox Cloud.

Step 1

Log into the Akuvox Cloud platform with an installer account.

Step 2

To go to the device Info page, follow the steps.

On the Single-tenant Manager view

1. Click User on the left column.

2. Click the Device icon of the desired user.

3. Click the Info icon of the desired device.

On the Project Manager view

1. Select Community or Office on the left upper corner.

2. Click the Info icon of the desired community or office.

3. Click Intercom Devices and then the Info icon of the desired device.

Step 3

1. On the device Info page, click the Settings button.

2. On the Settings page,

Note

Factory Reset Akuvox Devices v2

Reset Door Phones through Physical Buttons

Note

Power up the devices before resetting them through the physical buttons.

S539, S532, X916 and X912

Hold the reset button with a pin and the device will be reset.

X915, E12 and DB01

Insert a PIN into the hole and hold it to reset the device.

E16, E18, E20 and E21

Remove the back cover of the door phone and hold the reset button to reset the device.

R27, R28, R29 and R20 Series

R27, R28, R29, and R20 series do not support resetting by pressing physical buttons.

Watch the video for other reset methods.

Reset Intercom 2-wire Kit Accounts for Single Tenants

Through resetting, the tenant information will be deleted while the device information will be retained after a tenant moves out. This saves time from repeatedly entering the device information.

Installers

1.Log into the SmartPlus Cloud platform with an installer account.

2.Click Role in the upper right corner to switch between single-tenant and community projects.

3.Click to reset the target user account.

After resetting, the following data will be reset:

The following data will be kept:

The following data will be removed:

Distributors

Distributors can reset the Kit users when the Kit is added directly to the single-tenant projects under the distributor account.

3.Click  to reset the target user account.

After resetting, the following data will be reset:

The following data will be kept:

The following data will be removed:

End Users

End users can delete the family master account on the indoor monitor.

After resetting, a new QR code will be issued to the indoor monitor from the SmartPlus Cloud.

On the SmartPlus Account screen, tenants can scan the QR code to register SmartPlus accounts themselves.

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How to Configure and Modify the Password

The initial password “admin” is rather weak, easy to crack, thus we provide for you the password change service.

Before Start

The difference between the user mode and admin mode on the web page

How to configure

Website password modification

admin mode
Go to Security >Basic >Web Password Modify, choose user name as “admin”, click Change Password, then enter the old password “admin”, input the new password.

user mode
Go to Security >Basic >Web Password Modify, click Change Password, then enter the old password “user”, input the new password.

Device password modification

System code
System code is used to enter “More Interface”, to adjust the password: More>Settings>More, input the default system code “123456”, tap System Code, input the original system code and new system code.

Setting code
Setting code is used to enter “Settings”, and it is left blank by default. To adjust the password: More>Settings>More, input the default system code “123456”, tap Settings Code, leave the original settings code blank, input the new one.

Steps to Enter Device Web Interface

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Factory Reset Akuvox Devices

Reset Device Web Password on Akuvox Cloud Platform

Users may forget passwords for logging into device web interface. Follow the steps to reset the web password when the device is connected to Akuvox Cloud.

Step 1

Log into the Akuvox Cloud platform with an installer account.

Step 2

To go to the device Info page, follow the steps.

On the Single-tenant Manager view

1. Click User on the left column.

2. Click the Device icon of the desired user.

3. Click the Info icon of the desired device.

On the Project Manager view

1. Select Community or Office on the left upper corner.

2. Click the Info icon of the desired community or office.

3. Click Intercom Devices and then the Info icon of the desired device.

Step 3

1. On the device Info page, click the Settings button.

2. On the Settings page,

Note

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Check IP Address of Akuvox Door Phones

IP address(es) can be obtained on Akuvox door phones. With the IP address, you can log into the device web interface for configuration, troubleshooting, and more.

Devices with Numerical Keys or Touch Screens

Check the IP address on the system information screen.

Devices without Numerical Keys or Touch Screens

Check IP address through automatic IP announcement.

Note

You can also obtain the device’s IP address using the Akuvox IP scanner.

Download IP scanner:
https://knowledge.akuvox.com/docs/akuvox-ip-scanner?highlight=IP

Check IP Address of Akuvox Indoor Monitors

IP address(es) can be obtained on Akuvox indoor monitors. With the IP address, you can log into the device web interface for configuration, troubleshooting, and more.

The routes may vary by model.

In this part, C313 is taken as an example.

Exception

To check the IP address of S560, press the # key for about 5 seconds and the device will automatically broadcast its IP address.

Check IP Address of Access Control Terminals

Obtain IP Address via IP Scanner

IP scanner allows you to search the device IP address(es) and to perform targeted device reboot, reset, network setting, etc.

Note

Installation

1. Decompress the rar. file downloaded.
2. Double-click on the setup.exe file.

3. Go through the installation process.

a. Click Next to start the installation.

b. Check to accept the terms of the license agreement, and click Next.

c. Enter User Name and Company Name, and click Next.

d. Click Finish to install the IP scanner successfully. The software icon will appear on the desktop.

Obtain IP Address

Note

To obtain the device IP address, your personal computer should be in the same LAN as the device.

Additional Features

Apart from checking IP address(es), you can export device information and perform targeted device network settings and web interface access, reboot, and reset.

Note

Before applying the following changes, enter the User Name and Password. The default is admin.

Log into Device Web Interface

Enter the device IP address in a browser, and you can log into the device web interface for configuration, troubleshooting, and more.

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<p>The post Factory Reset Akuvox Devices v2 first appeared on NVR IPCAMERA SECURITY.</p>

How to Change the Password on a 5.0 UI IP Camera

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IPCamera/Change Password 5.0 UI

Step by Step Instructions

1. Input the camera’s IP address into a web browser.
Enter the current username and password of the camera into the designated fields.
Click the Login button to log in

2. Select the Gear icon at the top right.
Then select the System option from the drop-down list

3. Select Account on the left.
Then select the User tab at the top.
Click on the Edit (Pencil) icon to the right of the user account who’s password you want to edit

4. Enable the Change Password slider.
Then enter the current password in the Old Password field.
Enter the new password you want to change it to in both the New Password and Confirm Password fields.
Click on OK at the bottom

5. Once the new password is successfully changed, you will see “Modify User Succeeded” at the top

Dahua IP Camera 5.0 UI Setup

How to Set the Date and Time on a 5.0 UI IP Camera

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IPCamera/Set Date and Time 5.0 UI

Description

This guide will show you how to set the Date and Time on a IMaxCamPro IP Camera with the 5.0 User Interface

Prerequisites

Step by Step Instructions

1. Input the camera’s IP address into a web browser.
Enter the username and password of the camera into the designated fields.
Click the Login button to log in

2. Select the Gear icon at the top right.
Then select the System option from the drop-down list

3. Select General on the left.
Then select the Date & Time tab at the top.
To set the date and time without an NTP server, select Manual Setting. Then adjust the Time, Time Format, and Time Zone. (You can press Sync PC if you want to pull the time from the PC you are using. The Time Zone still needs to be set manually though.)

To set the date and time with an NTP server, select NTP. Then fill in the information for a functioning NTP server. (This will only work if the camera has access to the internet.)
For locations that use Daylight Saving Time, enable the slider below DST and select the dates and times that Daylight Savings starts and stops.
When you are done adjusting settings, select Apply at the bottom to save the settings.

How to Set the IP to Static on a 5.0 UI IP Camera

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IPCamera/Set IP to Static 5.0 UI

How to Set IP Settings to Static on a 5.0 UI IP Camera

Description

This guide will show you how to set the IP settings to static on a ImaxCamPro 5.0 User Interface IP Camera

Prerequisites

Step by Step Instructions

1. Input the camera’s IP address into a web browser.
Enter the username and password of the camera into the designated fields.
Click the Login button to log in

2. Select the Gear icon at the top right.
Then select the Network option from the drop-down list

3. Select TCP/IP on the left.
Click on Static next to “Mode”.
Then fill in the IP Address, Subnet Mask, Default Gateway, and DNS settings below that. (You can press the “Test” button if you want to see if that IP address is free on your network.)
When you are done adjusting settings, click on Apply at the bottom

How to Configure Recording to an SD Card on a 5.0 UI IP Camera

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IPCamera/Configure Recording SD Card 5.0. UI

How to Configure Recording to an SD Card on a 5.0 UI IP Camera

Description

This guide will show you how to configure recording to an SD Card on a IMaxCamPro 5.0 User Interface IP Camera

Prerequisites

Step by Step Instructions

1. Input the camera’s IP address into a web browser.
Enter the username and password of the camera into the designated fields.
Click the Login button to log in

2. Select the Gear icon at the top right.
Then select the Storage option from the drop-down list

3. Select the SD card from the list by enabling the radio button on the left.
Click on Format at the top to wipe all the data on the SD card and configure it for recording on this camera.

4. Click on the Home icon at the top left.
Select Record. (If you don’t see it on the main page, click the right circle at the bottom to switch pages.)

5. Select the Record Control tab at the top.
Adjust the settings on this page as desired:

When you are done adjusting settings, click on Apply to save the settings

6. Select the Time Plan tab at the top.
Adjust each Event Type on the weekly calendar.
When you are done adjusing the schedules, click on Apply to save your changes

7. Select the Storage tab at the top.
Adjust the settings on this page as desired:

When you are done adjusting settings, click on Apply to save the settings

How to Playback Video from an SD Card on a 5.0 UI IP Camera

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IPCamera/Playback Recording SD Card 5.0. UI

How to Playback Video from an SD Card on a 5.0 UI IP Camera

Description

This guide will show you how to view recorded video footage from an SD Card on a IMaxCamPro 5.0 User Interface IP Camera

Prerequisites

Step by Step Instructions

1. Input the camera’s IP address into a web browser.
Enter the username and password of the camera into the designated fields.
Click the Login button to log in

2. Click on the Home icon at the top left.
Select Record. (If you don’t see it on the main page, click the right circle at the bottom to switch pages.)

3. Select the Search Video tab at the top.
Select the start date and time, and the end date and time on the left.
Then click Search below that.
All the recorded footage on the SD card in the time range will appear.
Double-click on the specific clip you want to play

4. Move the slider at the bottom to adjust the playback time.
Use the controls to play, pause, rewind, fast forward, or jump between clips

IPCamera/Password Reset 5.0. UI

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IPCamera/Password Reset 5.0. UI

How to Reset the Password on a 5.0 UI IP Camera

Description

This guide will show you how to reset the password on a IMaxCamPro 5.0 User Interface IP Camera

Prerequisites

Step by Step Instructions

Reset via Password Recovery in DMSS

1. Input the camera’s IP address into a web browser.
Click on Forgot password?

2. Click on OK to agree to use your email address in this process

3. If you setup a recovery email you will be brought to a page with a QR code on it. (If you didn’t setup a recovery email, skip to “Reset via Physical Button” at the bottom of this page.)

4. Open the DMSS app on a mobile device.
Tap on Me at the bottom.
Then select Tool Manager

5. Tap on Device Password Management

6. Use the mobile device’s camera to scan the QR code from Step 3 above

7. Once the QR Code has been successfully scanned you will see the following message

8. Check the email inbox for the email address that was registered for password recovery on this device.
Input the security code from that email in the Security code field.
Then click on Next

9. Enter a new password in the New Password and Confirm Password fields.
Then click on OK

10. The password will be successfully reset

Reset via Physical Button

Depending on the model of your IP Camera, there could be a physical reset button on the outside body of the camera, or inside the camera body.

1. Reset: Press the reset button for 10-20 seconds while the camera is connected to power.

IP Camera Basic Info

Important Safeguards and Warnings

1．Electrical safety All installation and operation here should conform to your local electrical safety codes. The product must be grounded to reduce the risk of electric shock. We assume no liability or responsibility for all the fires or electrical shock caused by improper handling or installation.

2．Transportation security Heavy stress, violent vibration or water splash are not allowed during transportation, storage and installation.

3．Installation

4．Qualified engineers needed All the examination and repair work should be done by the qualified service engineers. We are not liable for any problems caused by unauthorized modifications or attempted repair.

5．Environment The NVR should be installed in a cool, dry place away from direct sunlight, inflammable, explosive substances and etc. This series product shall be transported, storage and used in the specified environments.

6. Accessories Be sure to use all the accessories recommended by manufacturer. Before installation, please open the package and check all the components are included. Contact your local retailer ASAP if something is broken in your package.

7. Lithium battery Improper battery use may result in fire, explosion, or personal injury! When replace the battery, please make sure you are using the same model! Before your operation please read the following instructions carefully.

Hardware Installation and Connection

Note: All the installation and operations here should conform to your local electric safety rules.

1. Check Unpacked NVR When you receive the NVR from the forwarding agent, please check whether there is any visible damage. The protective materials used for the package of the NVR can protect most accidental clashes during transportation. Then you can open the box to check the accessories. Please check the items in accordance with the list (Remote control is optional). Finally you can remove the protective film of the NVR.

2. About Front Panel and Rear Panel For detailed information of the function keys in the front panel and the ports in the rear panel, please refer to the User’s Manual included in the resource CD. The model label in the front panel is very important; please check according to your purchase order. The label in the rear panel is very important too. Usually we need you to represent the serial number when we provide the service after sales.

3. After Remove the Chassis Please check the data cable, power cable, COM cable and main boar cable connection is secure or not.

4. Important：Please turn off the power before you replace the HDD. You can refer to the User’s Manual for recommended HDD brand. Please use HDD of 7200rpm or higher. Usually we do not recommend a PC HDD. For detailed operation instruction, please refer to the User’s Manual included in the resources CD.

1. Use the screwdriver to loose the screws of the rear panel and then remove the front cover.

2. Put the HDD to the HDD bracket in the chassis and then line up the four screws to the four holes in the HDD. Use the screwdriver to fix the screws firmly to secure HDD on the HDD bracket

3. Connect to the HDD data cable to the main board and the HDD port respectively. Loosen the power cable of the chassis and connect another end of the power cable to the HDD port.

4. After connect the cable, put the front cover back to the device and then fix screws of the rear panel.

<p>The post Dahua IP Camera 5.0 UI Setup first appeared on NVR IPCAMERA SECURITY.</p>

InVid Tech is here to help you succeed, and as a company, we pride ourselves on the level of personal service we offer. We have an experienced team based in the United States, including Sales, Customers Service, Marketing & Tech Support. Additionally, there is support for Latin American Countries.

Steps to Change Secure Series Camera Compression to H.264

The below steps are needed in order to connect your camera to the Secure 4ch NVR attached with your order.  Please log into camera first, default username is “admin” and default password are “1234567u”, from there it will prompt you to change, please do so and follow below steps.  If you do not do this first, the camera will not connect to the NVR.

SEC-BODYTEMPCAM1 Camera Configuration Guide

**Please Note:  Cameras Default IP address is 192.168.1.121.  IP Utility can be downloaded off our website here

• Log into the cameras web interface on Internet Explorer (IE), default username is “admin” and default password are “1234567u”. Make sure to download the new plugin. 

Note: close ALL browser tabs while installing the plugin.

• Parameter Configuration (Configuration/Human Thermometer/Parameter Configure)

◦ Enable face detection

◦ Draw the area according to the real scenario, there is a maximum of 8 areas supported. We usually use one detection area to cover where people could potentially appear in, recommended distance is 9 to 16 feet (3-5 meters) for capturing.

• Leave the Display Trace Info at “Mode 1”

• Show Detection Area, can turn On or Off

• For Confidence Coefficient, we suggest keeping the default value (Mid). It’s for the face matching level with the built-in algorithm.

• Area ID is for the selected areas if you choose more then one main area, up to 8 totals. We suggest keeping this at one and focusing on the main point of entrance.

• For Face Pixel Minimum and Maximum, we suggest keeping the default value (70/1000). Only faces in this range will be detected.

• There are two different Snapshot Modes: 

◦ Timing: ‘upload interval’ is associated with ‘timing’, camera will upload one picture every 5 seconds (Suggested).

◦ Optical: ‘snapshot count’ is associated with ‘optical’, camera will upload the best face picture in 5 seconds.

• For Upload Image Interval we suggest leaving at 5 seconds (1-10 second range).

• For Yaw Degree, Tilt Degree, Pitch Degree and OSD Overlay Snapshot, we suggest keeping as default.

• FTP Upload Image Matting and FTP Upload Whole Image are if you are using the camera as a standalone device, no CMS or NVR, and wish to save the facial snaps to an FTP.

• Temperature Parameters

• Enable this field and leave all as DEFAULT except LENGTH UNIT and MOUNT DISTANCE

◦ IF YOU SWITCH TO FAHRENHEIT THE FIELDS STILL STAY AS DEFAULT (Except Length/Mount Distance, mentioned above)

◦ DEPENDING ON THE SELECTION OF “LENGTH UNIT” (METERS/FEET), ALL DISTANCE FIELDS WILL BE CONSIDERED IN THOSE UNITS!

[IMPORTANT] Set the mount distance according to the real installation, whose value should be the horizontal distance from the detection area to the camera. 

Hit ‘apply’ to save the settings.

• Face Alarm Linkage

IF SWITCHED TO FAHRENHEIT YOU MUST ADJUST “ALARM TEMPERATURE”, 99.5-100.5F (Default Celsius is 37.30)[

• [IMPORTANT] Thermal Mapping (Configuration/Human Thermometer/Thermal Mapping)

◦ This step is mainly for matching the thermal image with the visible image, which can ensure the measurement accuracy.  The Black Body device (Infrared Calibrator) MUST be in the Field of View of the thermal image.  The thermal image is a FIXED LENS and is a smaller field of view then the standard image.

• There are eight groups of ID, and each group ID contains three points. If using One area, then you do not have to set groups 2-8.

• Pick out three points that you can clearly see in the thermal image, mark them with point1, point2 and point3.

• Find the three locations of the three points in the visible image and mark them with the same point numbers associated with those in thermal image.

◦ Note: Suggested to choose three points far away from one another, so the triangle of can cover 70% of the image.

• Hit ‘apply’ to save the settings.

• Test if the rectangle can correctly surround the face, and perfect it by adjusting the three points.

• Thermal calibration (Configuration/Human Thermometer/Thermal Calibration)

• Install the blackbody properly where the camera can see it (within the thermal image). The blackbody needs to be powered on for at least 20 mins to reach to a stable temperature.

◦ The Infrared Calibrator will ALWAYS display in CELSIUS; the stable temperature is ~40C

• Enable.

• If you turn on ‘Display Area Info’, the blackbody (Infrared Calibrator) will also be shown with temperature on thermal image.

◦ Draw box around your calibrator

• Target Temperature: If using Celsius leave as 40C, if using Fahrenheit change to 104F (Default)

• For Distance, put the real installation distance between the camera and Black Body (Infrared Calibrator). No more then 9-16 feet (3-5 meters).  Distance is in Meters or Feet, depending what you selected under the Parameter Config menu.

• Keep the ‘Emission Rate’ as the default value.

• Hit ‘apply’ to save the settings.

InVidTech Secure Series Setup Guide v1

Also Read : How To Setup O-KAM Pro camera

SEC BODYTEMPCAM1 camera run off of POE output?

Yes it is, safe.

What are the minimum specs required to handle SEC-BODYTEMPCAM1?

For a single camera: i7 processing, at least 8GB of RAM.

From where is the temperature being scanned?

From a point in the middle of the forehead, the temperature is scanned, above the nose and in-between the eyes. If the camera captures a profile image it is using the skin around the earhole for temperature.  It is important to note that what is being scanned is skin temperature and not core temperature.

Should people be screened prior to entry?

The camera needs to be set within a controlled environment and cannot be installed outside. The calibrator isn’t weatherproof (IP66) and airflow, whether inside or out, could throw off the camera’s calibration.

If you need to screen people before entering the building, you would need to set up an enclosed tent to scan individuals. The camera can operate in both extreme heat and cold as long as no airflow would skew the results. If an individual is outside for an extended period, in the intense heat or cold without the opportunity to reregulate their temperature, the results might be slightly off, its recommended to wait 20-30 seconds before reading.

Need to wait when coming from outside for accurate reading?

Most of the time, there will not be any accuracy issues when getting scanned. If you have been out in the extreme heat or cold for an extended time you may want someone to wait roughly 30 seconds for their body to adjust to the environment. The camera is taking the skin temperature, which the human body keeps in check very efficiently.

What is your advice for poorly controlled environments?

If you are going to invest in the product, you will also need to invest in creating a controlled environment. If the environment is not controlled, you will not have accuracy. 

What effects an individuals’ temperature?

An individuals’ temperature will not read higher based on wearing a darker colored cap or clothing. The temperature scanned is the skin. The camera is using the face detection analytic to detect a human face then apply the algorithm built into the camera to display a temperature that is read from the epidermis of the forehead, or if it is a profile picture captured, the skin around the earhole is used.

If you’re wearing a mask, glasses, hood, hat, or all combined, if those two focal points aren’t blocked, then the camera can give a temperature reading.

Depending on the type of hat, for example, a forwards facing baseball cap pulled down entirely over the forehead can cause an individual not to be scanned. Another factor that could affect the scan is how the camera is mounted. The cameras must not be mounted higher than 8-feet. If the camera is wall-mounted and facing on a downward angle where a hat or hardhat is blocking the forehead, a solution would be to mount the cameras on a tripod to get a more direct shot.

Please watch the scenario video here for more info on this.

As for individuals who have been out in the extreme heat or cold for an extended time you may want to wait about 30 seconds for their body to adjust to the environment. The camera is taking the skin temperature, which the human body keeps in check very efficiently.

Two real-life examples of cold and hot temperatures:

In New York, the temperatures were averaging 45 degrees, and we had someone whose drive into work took about 20 minutes. While driving, they had the window rolled down and the air continually blowing into their face. They would walk from their car to the office and could feel their skin was cold. When walking into the office, they would get scanned, and their temperature would be between 96.9 and 97 Degrees. After waiting for about 60 seconds, they would rescan, and their temperature would average the mid 97 degrees.

In Arizona, where the temperature was over 100 degrees, we found that when someone was outside for a while, a cooling down about 20-30 seconds was necessary. Initially, their temperature registered at about 102, but after 20 seconds, it stabilized and showed their baseline temperature.

Something to keep in mind is that everyone is different. Two people who are excessively overheated may vary slightly in how fast their bodies regulated their temperature. One person might take about 10 seconds, while another person might take about 45 seconds. We are finding that the average is about 20-30 seconds for someone to regulate back to their baseline skin temperature.

Does the subject have to face the camera?

The subjects face must hit the 7% FOV (Field of View) mark of the camera to get an accurate reading. It is looking for two measurement points. The first point is in the middle of the forehead, roughly the area in-between the two eyes, near the nose, and if it captures a profile image, it is looking for the skin around the ear hole. The person has to be walking into the view of the camera and not away.

What is the ETA on the Fahrenheit firmware fix for US sites?

The firmware is currently available, giving the option for Fahrenheit or Celsius. The product leaves our warehouse with this latest firmware update, and the product comes defaulted to Fahrenheit & Distance comes defaulted to Feet with the option for metric units. 

What VMS’s are supported?

As of today 4/29/20, we know Axxon and EXACT are working on an integration. Other companies that have reached out but are not 100% confirmed yet. The SDK is available upon request but each is responsible for their integration. 

Without an NVR, will images be stored?

No. The camera will not store any images. 

Will the camera do face recognition without an NVR or computer?

The camera only does face detection. The CMS is what handles Facial Recognition if you aren’t running the CMS, face images will not be saved.

Will the camera track a person?

Tracking is based on facial detection. As soon as the 7% mark is met (7% is the required amount to get a temperature), it will read the face detection analytic and then apply the algorithm for the temperature display.  

Where are these cameras made?

The cameras are manufactured in China but are not affiliated with and are not OEM made products from Hikvision or Dahua. 

Can the camera just be connected to a LAN that has the NVR on it?

Yes, it can be stand alone.

What is the accuracy of the camera?

The accuracy of the camera is 0.54 Degrees Fahrenheit / 0.3 Degrees Celsius.   

Is this camera FDA approved for taking Body Temperature readings?

We are currently in the process of working on our 510k Certificate approval. 

Will the camera pick up the temp of a person who is walking away?

No. it is not designed to work this way.  Depending on the angle, it might be able to capture a profile and on occasion provide a temperature. 

Is there a max mounting height from the floor?

Yes, you may not exceed 8 feet from the floor when installing on a wall or ceiling mount.

How do you calibrate the calibrator?

Let the calibrator run for about 15-20 minutes. On the back panel of the calibrator, you will see a display. The display will be in Celsius regardless of the settings in the camera and CMS. Once the screen hits the 40-40.2 degrees, the unit has been calibrated. 

Can you set the camera and calibrator to shoot through a glass door?

 No, the camera and calibrator must be in sight of one another and cannot see through a glass window or door. There can be no glass between the devices and the subject. 

How far away does the calibrator need to be from the camera?

The camera and calibrator must be in view of each other and must not exceed 16 Feet. The recommended distance is 7-16ft. and the calibrator must be in the field of view of the THERMAL image

Does each camera require its own calibrator?

Yes, each camera requires its own calibrator. You cannot use two cameras with a single calibrator. The temperatures will not be accurate. 

Can you connect the CMS to a customer’s network?

Yes, the CMS can be connected to a customer’s pc and also run on a pc that is not on the network.

What does CMS stand for?

Central Monitoring Software

Is the CMS included with the purchase of camera & calibration device?

Yes, there is a free download that is available on our website. There is no charge. You can find it here

How many users can log into the CMS simultaneously?

The CMS (Central Management System) is stand-alone. You can install it on multiple computers, but there is a max of 10-user connections for each camera.  

CMS (Central Management Software) for PC

CMS for PC

This is the free CMS (Central Management Software) for the Secure Series for those using a PC. It will work with Secure Series Products. 

New in this Version:
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Version V1.8.163.0.0.51.0_build 20240206

User Name: admin
Password: 1234567u

Download Secure CMS Here

Download AD (Active Directory) Instructions Here

IP Tool Utility for PC

This is the free IP utility for the Secure Series for those using a PC. It is used to find IP Cameras on the network and change the IP info (IP Address, Sub-Net, Default Gateway) of those devices. Version v1.9.9

Supported Devices: Secure NVRs, Secure IPCs

Download IP Tool Here

If you are using a computer, will it record video without an NVR?

No, the closest workaround is to add the camera to the CMS. The CMS saves snapshots based on facial recognition. Please keep in mind that if the CMS doesn’t see specific points of a face to realize its a face (such as if the person is partially covered), you may still get a temperature read, but the face snap may not save. The CMS is only saving snapshots, not video.

How to use a cloud feature in the NVR menu?

The cloud feature will be implemented in the future. Once it is fully functional, we will have additional information posted!

How many hours of video can be stored on the NVR?

That will depend on the size of the drive you put in the unit and the number of cameras you have installed. The standard 4-channel unit can house a single hard drive bay, and can use drives ranging from 1-10 Terabytes. 

Can the NVR do the job of counting and temperature notification?

No.

Will camera send notifications automatically without an NVR?

If the camera is networked, email notifications can be sent out, even without an NVR. This will include a snapshot with the temperature for individuals who are above the threshold set. The camera also has two alarm outputs that can be utilized.

To use the app, InVid LIVE CMS, the camera would need to be added to the CMS, and the CMS would have to be kept open and running on a PC. If a temperature over the threshold is registered, it will send a push notification to the app.

Is the NVR required for sending email alerts?

No, the camera can send out email alerts. The 4/8/16 Channel NVR does not have the ability to send out email alerts while the 32 channel unit does, for over temperatures.

What type of notifications are triggered by high temp?

You can have an email notification with a snapshot of the individual and temperature range and also the option of one or two sirens if the temperature is above the threshold. 

Are there any onboard relays that could be triggered to send an alert

Yes, the camera has 2-alarm outputs. Power is needed, 12/24 volt AC/DC. Settings within the camera can be configured to trigger an alert when a temperature is over the threshold. 

Can the system send email and text alarms?

The system can send emails, it includes the picture of the scene with the temperature reading. Currently, there are no text alarms, but it is something we are looking at trying to implement.

Audible alarm once it detects a high temp?

The camera has two notification functions. The first is an email notification. The second is an alarm output trigger. The CMS that links to the camera does have an audible alarm if your computer is set up for sound. 

What is the warranty on the Secure Series products?

Camera: 1-Year

Calibrator: 1-Year

NVRs: 2-Year on Unit & 2-Years on Hard Drives

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<p>The post InVidTech Secure Series Setup Guide v1 first appeared on NVR IPCAMERA SECURITY.</p>

WiFi Camera 3rd Gen setup via Green Feathers app

This guide shows you how to set up your WiFi Bird Box Camera, Solar Powered WiFi Camera, or Garden Wildlife Camera on WiFi

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Before you begin

Test the WiFi signal strength by taking your smartphone/tablet to the site where you plan to install your camera; if it has a weak signal at the installation site then the camera may struggle to maintain a connection (see section 9 Hints & Tips at the bottom of the guide for help with WiFi signal strength)
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Insert a micro SD card if you have one; hold the camera with the lens facing up, then insert the micro SD card with the metal contacts facing up. Push it in fully until you feel it click into place. If you have trouble inserting the SD card to the point where it clicks into place, hold it down with your thumb then use a thin object like a pen to push it down fully
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Before you mount the camera in the bird box, make sure it’s connected to your WiFi router and can be viewed on the app. It’s best to set the camera up when it’s plugged in a different room to your router, then once it’s connected you can unplug it and install it in the final location

Ensure the device being used to set up the camera is connected to the same WiFi network that you want the camera to be connected to (this is only required for the setup process)

Make sure you know the name and password of the WiFi network which the camera will be connected to

Make sure that you are connecting the camera to a 2.4GHz WiFi signal; if you don’t know what this is you can read more here
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Plug in the power supply into the trailing cable of the camera; after the camera has powered on you will hear a three note chime, and the camera will start saying “Wait for WiFi config”

Remove the lens cap on the camera, if it has one, and remove the cap on the reset button 
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Download the Green Feathers app for Android from the Google Play store by clicking here.

Download the Green Feathers app for iOS from the App store by clicking here.

Let’s get started

To get started, open the app:

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1. Registering an account

Tap ‘Sign Up’ to create an account, then select ‘Agree’ for the ‘User Agreement and Privacy Policy’. If you have already signed up then skip below to the section called ‘Adding the camera to the app’.

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Once your account is all setup, just log in to the app!
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2. Adding the camera to the app

The first time you go to the Home page, you can choose to allow the app to use your device location. This is not essential, but helps with some features. Next, click the green ‘+’ icon at the top right of the screen.

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Now select the model of camera you are setting up, then select “QR mode”:

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3. Setting to QR mode and resetting the camera

Follow the instructions on the app or below to reset the camera.
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Now tick ‘Next step’ and select ‘Next’.
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4. Entering the WiFi details

Now you need to enter the details of the WiFi network that you want the camera to connect to. The name of the WiFi network which your phone or tablet is connected to should be automatically filled in, so just enter the password. To change the WiFi network your device is connected to, tap the icon to the right of the WiFi name:

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5. Scanning the QR code

When you select ‘Next’, the app will display a QR code to you. Point the camera 15-20cm away from the QR code, directly facing the screen, and the camera should register it and say ‘Connect router’. When it says this, tap the ‘I Heard a Prompt’ button.

If the camera is not scanning the QR code, try slowly increasing or decreasing the distance between the camera and phone screen to bring the QR code into focus. It can sometimes be easier with the phone placed on a flat surface to help keep the camera pointed in the right direction while slowly moving it.

It is also possible to re-adjust the focus on the lens which can be done by gently twisting it. The nut around the bottom of the lens will need loosening first. It is best to adjust the lens a small amount at a time as it shouldn’t be far out of focus.

After you have tapped the ‘I Heard a Prompt’ button, the app should automatically begin connecting to the camera. 
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After a minute or so, it should have found the camera and added it to the app, you can set a name for the camera now, or later on in the settings menu.

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6. Troubleshooting

If the camera does not connect to your WiFi:

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If you have connected it to your internet router, but it shows the message ‘Establishing encrypted channel‘ and doesn’t load: 

Remember, this guide only applies to the 3rd Gen NCIP3WF which was released in December 2020, if you have an older model of the camera have a look at our guide for the NCIP9WF or for the NCIP2WF. If you are unsure which camera you have, have a look at this article.

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7. Adding and renaming the camera

Now you can rename the camera by tapping the pencil icon to the right of the camera name. Once it is added, to view the camera go back to the ‘Home’ page using the icon at the bottom left then select your camera from the list.

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To view the camera go back to the ‘Home’ page using the icon at the bottom left then select your camera from the list.

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To do next

Getting started with your Solar Powered Battery Camera

To view the settings for the camera, select the pencil and paper icon at the top right of the camera live feed. To find out more about the settings, have a look at this guide.

To read about the motion detection settings, have a look at this guide.

If you want to get the device added to other phones, tablets or computers, you won’t need to go through this process again, just follow this guide to get it done in a few minutes.

For a list of all the useful guides we have for this camera, you can look here.

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Hints & Tips

Wired Bird Box Camera 3rd Gen setup via Green Feathers app

This guide only applies to 3rd Gen Green Feathers Wired Bird Box camera (GFIP3) or Garden Wildlife camera (GFIP320BWF) when not using WiFi

If you are unsure which model of camera you have, have a look at this article.

Before you begin

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Download the Green Feathers app for Android from the Google Play store by clicking here.

Download the Green Feathers app for iOS from the App store by clicking here.

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Let’s get started

To get started, open the app:

1. Registering an account

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Once your account is all set up, just log in to the app!
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2. Selecting the connection method

On the Home page, click the green ‘+’ icon at the top right of the screen.

Select the type of camera that you have from the grid shown, for wired setup it will either be Garden Wildlife Camera or Wired Bird Box Camera.

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Now select Ethernet mode and follow through the prompts that show on the screen to connect your camera.

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The app will start searching for your camera with a 2minute count down, once it has been found you will be presented with the screen below.

Once the circle has filled and the camera is connected to the network, you can set a name for the camera by tapping on it.

If the camera does not connect at this stage, try going through the wired setup steps again without resetting the camera.

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4. To do next

To view the settings for the camera, select the pencil and paper icon at the top right of the camera live feed. To see the meanings of the settings, have a look at this guide.

If you want to get the device easily added to other phones, tablets or computers, you won’t need to go through this process again, just follow this guide to get it done in a few minutes!

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5. Resetting the camera

1. Power on the device and wait for it to play three notes to indicate it has started up
2. Press and hold the reset button for 5 seconds; you will hear it say ‘Reset, camera reboot’.
3. When the camera starts saying ‘Wait for Wi-Fi config’ or has a flashing red indicator light, tick ‘Next step’. Once your camera has been reset you can re-connect it to Wi-Fi.

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<p>The post Green Feathers 3rd Gen Camera Setup Guide first appeared on NVR IPCAMERA SECURITY.</p>

ATTENTION: Prior to purchasing and installing an accessory antenna, read the product specifications of your receiver to determine if your receiver has a weatherproof housing. Installing your weatherproof receiver outdoors provides a better line-of-sight between the receiver and the camera, increasing the strength of the wireless signal. See your product specifications to determine the weatherproof rating of your receiver.

The Directional Wireless Panel Antenna and the Omni-Directional Antenna are used to extend the range of one or multiple wireless or wire-free cameras.

Directional Wireless Panel Antenna (ACCANTD9)

Omni-Directional Antenna (ACCANTO8)

Use the 2.4GHz Directional Wireless Panel Antenna (ACCANTD9) to focus a wireless signal onto one specific wireless device (camera or receiver) to increase the range of transmission. A clear line-of-sight between the antenna and the wireless device needing range extension is required.

Use the 2.4GHz Omni-Directional Antenna (ACCANTO8) to enhance the signal of one or multiple cameras that are paired to a single or dual antenna receiver. You may also use two Omni-Directional Antennas to extend the range of all cameras paired to a dual antenna receiver.

REQUIREMENT: To connect the antenna directly to the camera or receiver, the device must have a removable SMA type antenna. Visit www.lorextechnology.com/compatibility to ensure the antenna is compatible with your camera or receiver model.

Lorex Wireless Cameras and Monitors guide 2024

Also Read  : Lorex Camera Troubleshooting

Recommended Antenna Installation Methods

Your antenna needs will vary depending on the setup of your camera system, the number of cameras that require range extension, and the number of channels on your wireless receiver. Review the scenarios below to ensure you have the correct antenna and installation method to meet your needs.

Click a setup scenario to see the recommended installation method:

Combining Accessory Antennas

If you have installed your accessory antenna according to the recommended installation methods and would like to enhance wireless signal strength even further, you may add an additional Directional Wireless Panel Antenna (ACCANTD9) directly to a camera. The additional Directional Wireless Panel Antenna can be used with a Directional Wireless Panel Antenna or with an Omni-Directional Antenna attached to the receiver.

Click an antenna combination to see recommended installation methods:

Scenario 1: Extend the range of one camera paired to a single antenna receiver

To extend the range of one camera connected to a single channel receiver, use the Directional Wireless Panel Antenna (ACCANTD9).

The Directional Wireless Panel Antenna can be connected in two configurations.

Configuration 1. Connect the antenna directly to the camera

Configuration 2. Connect the antenna directly to the wireless receiver

REQUIREMENT: The antenna connects using an SMA cable and replaces the existing antenna on either the camera or wireless receiver. Check www.lorextechnology.com/compatibility to determine if your product is compatible with the antennas.

Scenario 2: Extend the range of one camera paired to a dual antenna receiver

To extend the range of one camera connected to a multi-channel receiver, use the Directional Wireless Panel Antenna (ACCANTD9). Connect the Directional Wireless Panel Antenna directly to the camera.

Scenario 3: Extend the range of select cameras paired to a dual antenna receiver

To extend the range of select cameras on a multi-channel receiver, use the Omni-Directional Antenna (ACCANTO8).

Connect the Omni-Directional Antenna to one of the antenna ports on the wireless receiver.

REMINDER: Each antenna port on a dual antenna receiver is associated with specific camera channels. One antenna communicates with odd numbered channels (1, 3, and 5), while the other antenna communicates with even numbered channels (2, 4, and 6). See the table below for dual antenna channel configurations.

If you connect the Omni-Directional Antenna to an antenna port and your wireless signal does not improve, try switching the Omni-Directional Antenna to the other antenna port or pairing your camera to a different camera channel.

Scenario 4: Extend the range of all cameras paired to a dual antenna receiver

To extend the range of all cameras on a dual antenna receiver, connect an Omni-Directional Antenna (ACCANTO8) to each antenna port on the receiver.

IMPORTANT: Two Omni-Directional Antennas are required to accommodate this setup.

Combination 1: Combine two Directional Wireless Panel Antennas

If you are using a Directional Wireless Panel Antenna (ACCANTD9) to enhance the signal of a single camera with a single channel receiver, you can use an additional Directional Wireless Panel Antenna to further enhance the wireless signal.

Connect one Directional Wireless Panel Antenna directly to the camera and one Directional Wireless Panel Antenna directly to the wireless receiver. To maximize signal strength, it is recommended to aim the two antennas directly at each other with a clear line-of-sight.

Combination 2: Combine a Directional Wireless Panel Antenna with an Omni-Directional Antenna

If you are using an Omni-Directional Antenna (ACCANTO8) to enhance the signal of multiple cameras, you can further enhance the signal of a specific camera by connecting a Directional Wireless Panel Antenna (ACCANTD9) directly to the camera.

A clear line-of-sight between the Directional Wireless Panel Antenna and the Omni-Directional Antenna is recommended to maximize signal strength.

Lorex SD Pro App: Changing / resetting the password

If the password for the Lorex SD Pro app to view the Wireless Home Monitor is lost or forgotten it will need to be reset.

To reset the Lorex SD Pro app password:

1.Ensure that your Wireless Home Monitor is connected to a network router using the included Ethernet cable.

2.On the Wireless Home Monitor tap the Menu icon ().

3.Use the joystick to select Settings > Network > Reset Password.

4.Select Yes to confirm.

5.Tap the Menu icon () repeatedly until all the menus are closed.

6.Launch the SD Pro app and enter the default password. Refer to your user manual for your default password. You will be prompted to create a new password.

Lorex SD Pro App: Setting up Wireless Home Monitor remote access

You can access and view wireless cameras from a Wireless Home Monitor system using an iPhone, iPad, or Android smartphone or tablet using the Lorex SD Pro app. It is available at the App Store or Google Play Store.

Prerequisites:

To set up the mobile application:

LW2700 Wireless Home Monitor: Included cables and accessories

LW2700 Series Wireless Home Monitors support wireless cameras using a wireless signal. They do not have an internal battery and require a connection to a power source. Refer to your user manual for model specific information on cables and accessories. Click here for downloads and documentation for your product.

Most wireless home monitors include the following cable connections and accessories when purchased:

Network: Wireless camera Internet requirements

Standard wireless cameras that connect to a DVR / NVR, do not need access to the Internet to function. Stand-alone IP cameras do not require an Internet connection for basic functions, but an Internet connection is required for full functionality.

Security Cameras: Understanding Field of View (FOV)

Field of View (FOV) is the maximum observable area that is seen at any given moment through an optical device such as a camera lens. The coverage of the area can be measured using the horizontal and vertical distances to find the diagonal of the area in degrees. Mathematically, the FOV is calculated using the horizontal dimension of the sensor (h) and the Focal Length (F).

You can find the camera’s Field of View details in the Specifications sheet. Click here for additional support content including security camera documentation.

The Camera Lens, Sensor and Focal Length

Focal length (F) is the distance between the center of a lens and its sensor. The size of the lens is the aperture size.

These factors affect field of view. A narrower focal length captures more of the scene and displays a larger field of view. A wider focal length magnifies a scene and decreases the field of view. The higher the focal length value the lower the FOV.

Types of Camera Lenses

Fixed: a fixed camera focal length provides an Angular FOV which is permanently set and cannot be adjusted by the user. Varifocal: the camera focal length can be manually adjusted by the user. Generally, this is done manually with screws or dials. At Lorex we have motorized varifocal cameras that allow you to digitally zoom using your phone or NVR without losing details. These lenses provide flexibility and customization for your camera image needs.

The importance of Field of View

A wide angle lens or smaller lenses produce a greater field of view and captures more objects in a scene enhancing your ability to cover larger and wider areas such as foyers, parking lots or warehouses.

A narrow angle lens or larger lenses produce a smaller field of view; capturing a limited area, but the camera quality image improves in detail. These are designed to monitor a specific object, such as cash registers, entrances/exits, hallways or objects of value.

How to Calculate the FOV

To calculate the FOV requires the sensor size and the focal length of the lens: h = Sensor Size F = Focal Length of the Lens

FOV is represented by this equation: FOV = 2tan-1(h) / 2F

Example: h = 4.7mm F = 6mm FOV = 2tan-1(h) / 2F = 2tan-1(4.7)(12) = 2tan-1(0.39) = 2(21.4°) = 42.8°

W482CAD – 2K Wi-Fi Camera : Frequently Asked Questions

The following FAQ article answers many of the general questions about the 2K Wi-Fi Camera with Smart Deterrence (W482CAD). Where applicable, the FAQ includes links to articles where you may find more information.

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Where do I place my Lorex 2K Wi-Fi Camera?

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How should I position my Lorex 2K Wi-Fi camera?

When mounting the camera on a wall, make sure of the following:

 Accuracy of person detection will be influenced by multiple factors, such as the person’s distance from the camera, the height of the person, and the height and angle of the camera. Night vision will also impact the accuracy and distance of detection.

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How do I enable motion detection and person detection?

1.Launch the Lorex App.

2.Tap  icon above the channel thumbnail on the Devices screen.

3.Tap Motion Detection Settings.

4.Tap  icon to enable Motion Detection.

Note: If motion detection is disabled, general/person/vehicle detection will automatically disable and you will not receive any motion detection notifications in the Lorex App.

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How do I customize Motion Zones™?

Motion Zones™ allows you to customize your device’s motion detection region. Motion Zones™ screen consists of the following settings:

To set Motion Zones™

1.Launch the Lorex App.

2.Tap  icon above the channel thumbnail on the Devices screen.

3.Tap Motion Detection Settings.

4.Tap Motion Zones™.

 For full instructions on how to set customized Motion Zones™, see Configuring Motion Zones™.

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Why am I receiving so many notifications?

There are a few ways you can lower the number of notifications you are getting.

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How do I enable Color Night Vision?

1.Lauch the Lorex App.

2.From the Devices screen, tap  icon to configure device settings.

3.Tap  icon to disable Auto Night Vision.
Note: Disabling Auto Night Vision will force the camera into Color Night Vision mode. Recommended in low-light conditions.

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How to activate Two-Step Verification?

1.Launch the Lorex App.

2.Tap Settings.

3.Tap Account Settings.

4.Tap Two-Step Verification.

5.Tapicon to enable Two-Step Verification.

For detailed setup instructions, see Two-Step Verification Setup.

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How to optimize video quality?

1.Launch the Lorex App.

2.Tap  icon above the channel thumbnail on the Devices screen.

3.Tap Video Settings.

4.Tap  icon to enable HDR (High Dynamic Range).

Note: Enabling HDR optimizes video picture in high-contrast conditions such as under-lit and over-lit areas.
By default, the video quality is set to High (2x1080p HD).

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What is Home & Away™?

Lorex App can automatically use your location to manage your notifications when you are at home or away. The app will notify you when you are inside/outside of your set home perimeter.

To start using this feature, navigate to your mobile device settings and enable Location services for Lorex App.

For detailed setup instructions, see Configuring Home & Away™.

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How do I activate the LED deterrence light when motion is detected?

1.Lauch Lorex App.

2.From the Devices screen, tap  icon to configure device settings.

3.Tap Deterrence Light Brightness.

4.Tap  icon to enable camera’s deterrence light whenever motion or person is detected.

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How do I remove the 2K Wi-Fi Camera from my account?

1.Launch the Lorex App.

2.From the Devices screen, tap  icon to configure device settings.

3.Tap Remove Device.

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How to permanently delete data of 2K Wi-Fi Camera?

Refer to Formatting Device Storage for more information.

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Does my device support WPA2 or WPA3?

Your device supports Wi-Fi Protected Access 2 (WPA2) which is the industry standard security protocol for Wi-Fi networks. WPA2 offers security against unauthorized access and data interception and is supported by most Wi-Fi routers including those that support both WPA2 and WPA3. It employs Advanced Encryption Standard (AES), an encryption mechanism, which secures communication between your camera and Wi-Fi network to keep transmitted data confidential. For information on which devices support WPA2 and which devices support WPA3, please refer to “WPA2 and WPA3 Supportive Devices.”

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What are the compatible SD cards?

Refer to Compatible SD Cards and Storage Sizes for more information.

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What devices are compatible with the 2K Wi-Fi camera?

Refer to Product Compatibility Chart for more information.

W482CAD – 2K Wi-Fi Camera : Installation

This article provides instructions to install your Lorex 2K Wi-Fi camera with Smart Deterrence (W482CAD).

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What is included in the box?

The above contents are based on one camera.

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How to connect with Lorex App

3.Open the Lorex App app and create an account or login with your credentials.

4.Tap  icon to add a new device, then follow the in-app instructions to complete the device setup.

For full instructions on Lorex App setup, see Connecting with Lorex App.

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How to mount 2K Wi-Fi Camera to the wall

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How to mount 2K Wi-Fi Camera to the ceiling

Wi-Fi Security Cameras – How to Read a MicroSD card

To view the contents of a MicroSD card on a laptop or computer, follow these steps:

a. Select the day to play back:

b. Click on the available folder:

c. Within the folder, click either the day folder (Video files) or the jpg folder (Snapshots):

d. Click to select a video time from 00 – 23 hours:

6.Click the MP4 video file to view the video. 

Wireless Home Monitor: Audio not working

If the audio is not working on your Wireless Home Monitor:

• Ensure that the protective film is removed from the camera lens.

• Ensure that the monitor volume is not muted. A mute icon () will be visible on the screen if the volume has been muted.

• Turn the monitor volume up using the volume buttons on the side of the unit. Location will vary by model. For exact location of volume buttons for your model, refer to your user manual. Click here for downloads and documentation for your product.

• The camera must be in Full Screen mode for audio. Tap the Channel Select icon () to switch between channels in Full Screen mode. Audio is disabled in Quad mode.

If audio is not working after increasing the volume and viewing in Full Screen mode, restore the system to default settings.

To restore your monitor to default settings:

CAUTION: Restoring to default settings will erase any setting input on the monitor. Your monitor will need to be reconfigured.

1.On the monitor tap the Menu icon ().

2.Use the joystick to select Settings > Default Settings.

3.Select Yes.

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<p>The post Lorex Wireless Cameras and Monitors guide 2024 first appeared on NVR IPCAMERA SECURITY.</p>

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Getting Started: Enabling the VIVOCloud service in your device

Before starting using your VIVOCloud application, you must enable the VIVOCloud service in your devices. This guide will teach you how to enable the service in easy to follow steps:

Step 1. Log in to your NVR device using its username and password.

Step 2. Click on the gear icon to access the NVR configurations.

Step 3. In the Settings interface, select the System tab and click on “VIVOCloud service”.

Step 4. In the VIVOCloud service interface, you will see a “blue” button (old interface) or a “gray” button (new interface). Clicking this button will enable the VIVOCloud service on your NVR.

After clicking it, the NVR will start connecting to the VIVOCloud server and register the service (this might take 1-2 minutes depending on your internet connection). Once the connection is established and the device is registered in the cloud system, a QR code and Device ID will be displayed below.

Note: If you are using the local console, follow the same steps, as both the Local and Web interfaces are the same in this regard.

Now the device service is enabled and you should be able to add it to your VIVOCloud application. 

VIVOCloud setup and use guide

Read Also : Vivotek Vortex Camera Ultimate Guide

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Getting Started: Adding your NVR to the VIVOCloud application using the QR code/device ID

In order to add your VIVOCloud compatible device, you need to use a QR code or Device ID. This document will explain where to find this information:

Enabling the Service:

Before being able to add your device using its QR code or Device ID, you need to ensure that the VIVOCloud service is enabled. First, log in to your NVR device using its username and password.

Once you have accessed the device, click on the gear icon to access the NVR configurations.

In the Settings interface, select the System tab and click on “VIVOCloud service”.

In the VIVOCloud service interface, you will see a “blue” button (old interface) or a “gray” button (new interface). Clicking this button will enable the VIVOCloud service on your NVR.

After clicking it, the NVR will start connecting to the VIVOCloud server and register the service (this might take 1-2 minutes depending on your internet connection). Once the connection is established and the device is registered in the cloud system, a QR code and Device ID will be displayed below.

If you are using the local console, follow the same steps, as both the Local and Web interfaces are the same in this regard.

Adding the device to the VIVOCloud application:

In the VIVOCloud application, go to the configuration menu and select “Add devices” to add your NVR. Then, click on the “Add devices manually” section. Here, you will be allowed to choose between using a QR code or the device ID.

Using the Device ID

Type the Pcode/Device ID found on the NVR VIVOCloud service webpage and click on the “+” button to add the NVR to the VIVOCloud application.

Using the QR Code

Click on the QR button to scan the QR code on the webpage using your phone camera (make sure to allow the application access to the camera).

Once finished, you will be able to see your NVR cameras in the VIVOCloud application. 

[VIVOCloud Camera] How to generate the QR code/PCode in a VIVOCloud compatible camera?

Question

How to generate the QR code/PCode in a VIVOCloud compatible camera?

Answer

VIVOCloud devices are not limited to just NVRs; cameras that support remote connection using VIVOCloud are also available. The principle of using a QR code/Device ID is the same as with the NVR. For clarity, follow these steps to obtain the QR code/PCode of the camera and add it to the VIVOCloud application:

Step 1. Access the camera web interface using its IP.

Step 2. Go to the camera configuration by clicking on the “Configuration” tab.

Step 3. Click “Applications” > “Package management” > “VIVOCloud” and click the link of the VIVOCloud VADP page.

Step 4. Click the “Connect” button to generate a unique QR code/Device ID which will be used to add the device into the VIVOCloud application.

For security purposes, the QR code and Device ID will only be available for 5 minutes so please be sure to have your phone at hand to fastly add the device into the application. 

If you are unfamiliar with the QR code scan process or Device ID registration, please refer to the following documentation:

[VIVOCloud Application] How to share your device with other account?

Question 

How to share your device with other account?

Answer

Devices configured in your VIVOCloud account can be shared to other users (e.g family members, coworkers, etc.). To share devices please follow the next steps:

Step 1. Login into your VIVOCloud phone application.

Step 2. Click on the option icon to access the application account configuration menu.

Step 3. Once the menu has appeared, click on the “Share devices” button to start the sharing process.

Step 4. In the “Share devices” interface, click on the “SHARE YOUR DEVICES” button to start registering the email of the user you want to share the devices with.  

Step 5.  Type the email address (user with VIVOCloud account) which will be accessing your device and click the “NEXT” button to continue.

Step 6. All of your configured devices will be listed. Select the devices to share by checking them, click “Done” when finished. 

Once the device is ready to share you will see a green arrow notification.

Step 7. Click on the “Share” button to share the device to the configured email account. 

Important note: You can only share the same device with up to 4 accounts. 

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[VIOVCloud]How to share the usage data with VIVOTEK

Question

How to share the usage data with VIVOTEK

Answer

For VIVOVloud app, please follow the steps to check.

1. Go to your account from setting.

2. Go to Privacy policy.

3.Make sure the analysis and data are shared.

For VIVOCloud portal, please follow the steps to check.

1.Go to your account.

2. Go to Privacy policy.

3. Make sure the analysis and data are shared.

4. Please reload the website after seeing complete message,

[VIVOCloud/iViewer] [2.4.401/3.10.604] Why the live image is being cut for 4 equal when viewing MS9390-HV?

Question

MS9390-HV is two wide angle lens. When I view the MS9390-HV live image on VIVOCloud/iViewer, it is being cut for 4 equal.

If I login the WEB page of MS9390-HV, it is working normal. How to solve it?

Answer

We will solve this issue in VIVOCloud 2.5.1 and iViewer 3.11.1.

How to remove NVR from VIVOCloud app and portal?

QUESTION

How to remove NVR from VIVOCloud app and portal?

ANSWER

How to use VIVOCloud to connect to NVR if the NVR is already added to other VIVOCloud account?

QUESTION

How to use VIVOCloud to connect to NVR if the NVR is already added to other VIVOCloud account?

ANSWER

[VIVOCloud] Do you need to purchase a license to use the VIVOCloud service?

Question

Do you need to purchase a license to use the VIVOCloud service?

Answer

No license is required to use the VIVOCloud service with VIVOCloud-compatible devices. For more information on compatible devices, please visit the following link:

[VIVOCloud Application] What is the maximum number of notifications that can be stored in the application?

Question

What is the maximum number of notifications that can be stored in the application?

Answer

The VIVOCloud application can show push notifications in the phone which will allow you to easily see alarm and device status (disconnection). 

You can also see all the notifications that have been sent to the application from the NVR/Camera in the notification menu, but there is a limit on how many alarms can be stored. The application can store a maximum of 100 notifications, if the application receives a new notification when this number is exceed, the old alarms will be deleted and replaced with the new ones.  

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[VIVOCloud] What ports are used by the VIVOCloud Service?

Question

What ports are used by the VIVOCloud Service? 

Answer

The VIVOCloud Service uses below ports:

If your network firewall or router only allows connections to specific ports, please ensure that the ports listed above are not blocked from inside to outside; otherwise, this could cause issues when the NVR/Camera tries to connect to the VIVOCloud server. Below is a list of possible situations you might encounter if the ports are not properly opened.

Situation 1. Cannot enable the VIVOCloud service in the NVR

If port 1194 is not opened, the VIVOCloud service on the NVR will display an yellow ‘!’ icon.

Situation 2. Portal connection issues with NVR

If the port 3478 is not opened, VIVOCloud portal will show the device as “Connecting”.

Situation 3. Slow video connection

If the other ports are not opened, you may not see an image on VIVOCloud, or the image may load slowly.

Ensuring that the necessary ports are not blocked by your network’s firewall or router is crucial for establishing a successful connection between your NVR/Camera and the VIVOCloud server. By following the guidelines above and verifying that these specific ports are accessible, you can facilitate a smooth and efficient operation of your VIVOCloud devices.

[VIVOCloud] What can I do if I cannot access my NVR device through the VIVOCloud portal or mobile application?

Question

What can I do if I cannot access my NVR device through the VIVOCloud portal or mobile application?

Answer

VIVOCloud service allows you to remotely access your NVR/Camera videos remotely using the browser or application without the need opening ports or performing extra configurations. If you encounter any issues while using this service please be sure to check the following:

1. Check that you are using a compatible browser:

If you are trying to access the VIVOCloud webportal (service.vivocloud.com), be sure to use the Firefox browser. 

The VIVOCloud portal is only supported by this browser, if you use other browser you wont be able to access your NVR videos. You can find more information about browser compatibility in the VIVOCloud official webpage: https://www.vivotek.com/vivocloud#portal

2. Check that the VIVOCloud service is enabled

Before using the VIVOCloud service you need to enable it, in order to do so please go to your ND device configuration, under System > VIVOCloud service and be sure that the service is enabled. There should be a green mark next to the blue button, if you don’t see this mark you might need to click on the button to enable the service.

VIVOCloud service enabled:

VIVOCloud service disabled:

3. Check that the ND device was only added to one account:

Each ND device can only be registered to one VIVOCloud account, if you already added to another account and try it to add it into a new account you will find the following error:

If you want to delete the NVR from any other accounts because you want to add it to a new account you just need to disable the service in the configuration page and re-enable it, this will automatically remove the device from the original account. Please note that if the device was previously shared to another account it will also be removed. 

4. Network and configuration check

The VIVOCloud service server is very strict with its data management so you need to be sure that everything is properly configured otherwise you might not be able to enable the function on the ND. Before enable the service please be sure to verify the following: 

a) Time zone needs to match your access point time zone: 

b) ND IP must be properly configured and the device internal network access point needs to have access to WAN.

c) Be sure that your NVR is up to date and is using the latest firmware available

If you don’t know how to upgrade the device, feel free to check this documentation: 

d) Be sure that the service main ports are accessible, if the main ports used for server communication are being blocked you wont be able to add the device to your VIVOCloud account. Here is a document that explains in detail which ports are used by the service. 

If after following all the suggestions mentioned in this guide you are still unable to access your device using the VIVOCloud service please contact Technical Support for assistance. 

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<p>The post VIVOCloud setup and use guide first appeared on NVR IPCAMERA SECURITY.</p>