1. Wi-Fi Range Extender:

2. Mesh Wi-Fi System:

3. Powerline Adapters:

4. Reposition Your Router:

5. Upgrade Your Router’s Antenna:

6. Consider a Wired Connection:

Important Tips:

Alternative

Extending WiFi coverage to support an outdoor wireless security camera requires ensuring a strong and stable signal in the camera’s location. Here are practical methods to achieve this:

1. Position the Router Strategically

2. Use a WiFi Extender or Repeater

3. Install a Powerline Adapter with WiFi

4. Upgrade to a Mesh WiFi System

5. Use a Dedicated Outdoor Access Point

6. Upgrade the Camera’s WiFi Antenna (If Removable)

7. Check for Interference

8. Switch to a Wired Connection

9. Test Signal Strength

Would you like guidance on selecting specific equipment or troubleshooting signal issues?

By considering these options, you can effectively extend your Wi-Fi range and ensure a reliable connection for your outdoor security camera.

Deploying outdoor WiFi is always necessary for deploying outdoor wireless security cameras. There are many options for extending WiFi. The optimal choice depends on the places and environments in that outdoor wireless cameras are installed.

There are two advisable solutions to extend the WiFi just around your house’s outdoor perimeter within 100 meters (300 feet). A network extension to the remote location farther than 300 feet will need a point-to-point wireless bridge.

1. Near Site WiFi Extension to the Outdoor Wireless Security Cameras (up to 100 meters or 300 feet)

It’s hard for WiFi signals to penetrate wire-filled stucco walls or stone walls. To provide strong WiFi outside for the outdoor cameras, one WiFi extender installed outdoors would avoid the stifling impact of walls on WiFi signals. There are two kinds of products—Powerline WiFi extenders and outdoor WiFi access points—to provide WiFi outside the home.

1.1 Near Site Outdoor WiFi for Cameras: Powerline WiFi Extenders

If you install your outdoor wireless camera under your eaves or in the backyard, plugging in a powerline WiFi extender around is an excellent way to solve the outdoor WiFi issues. As the powerline adapters are rated as indoor devices, a covered patio or waterproof electric box is needed to stand the harsh outdoor environments.

TP-Link TL-WPAxx series powerline wireless adapter kit is the easiest solution, providing two powerline adapters. One adapter installed indoors relays the data from the network cable to the power line. The second adapter broadcasts the WiFi signal to your cameras. Refer to the Outdoor Solution Guide for the installation tutorial and examples. The complete introduction of Powerline adapters will help you understand whether this solution is suitable for you.

1.2 Near Site Outdoor WiFi for Cameras: Outdoor WiFi Access Points

If your patio is not enclosed or the outdoor wireless cameras are installed further from your home, you may need an outdoor access point. TP-Link offers Omada EAP series omnidirectional outdoor access points for outdoor WiFi. They come with IP67 or IP65 waterproof and dustproof housing and a -30–70°C (-22–158°F) operating temperature range. They are designed to protect the outdoor access points against harsh outdoor conditions.

According to the areas of deploying outdoor cameras, there are two deployment methods. The basics are listed below. Refer to Get Outdoor WiFi with Outdoor WiFi Access Points for more details. Go to the Outdoor Solution Guide for the installation tutorial and examples.

1.2.1 WiFi Outside for Relatively Small Areas

One or two outdoor WiFi access points are deployed to connect the outdoor wireless cameras in relatively small areas. With the included passive PoE adapter, connect the Omada outdoor access points with your existing router to simultaneously provide data and power using a single Ethernet cable.

1.2.2 WiFi Outside for Relatively Large Areas

Several outdoor WiFi access points are deployed to connect outdoor wireless cameras across relatively large areas. The PoE switches or passive PoE adapters connect the Omada access points with a single Ethernet cable. Omada Mesh technology can wirelessly connect to the outdoor access points without additional cable if some access points cannot link to LAN ports. With Mesh technology, the maximum distance of extending outdoor WiFi can be multiple hundreds of meters.

2. Remote Site Network Expansion (More than 100 m and up to 30 km)

You can use the Pharos CPE series directional outdoor wireless antennas to build a wireless bridge to expand the network for miles. It is perfect for remote surveillance systems covering vast areas. You can also broadcast the wireless signals with an additional wireless access point on the remote site when necessary.

Refer to Pharos Solution to discover what Pharos products can bring. Go to the Outdoor Solution Guide for the installation tutorial and examples of Pharos wireless products. Refer to How to Connect Your Cameras from a Long Distance for using fibers to connect remote cameras.

3. Summary of Extending WiFi to Outdoor Wireless Security Cameras

So, ready to install your outdoor wireless cameras and choose the best outdoor WiFi solution. Let us know your idea about the outdoor WiFi on social media with #tplinkoutdoor!

Related Tags :

“best long range wifi extender for outdoor security camera with thick walls”, “how to extend wifi signal to outdoor camera 100 feet away”, “how to weatherproof a wifi extender for outdoor use”, “outdoor wifi extender with ethernet port for wired camera connection”, “best mesh wifi system for extending wifi to outdoor cameras”, “how to connect wifi extender to Arlo/Ring/Nest outdoor camera”, “troubleshooting wifi connection issues with outdoor security camera”,

“improving wifi signal strength for outdoor camera in remote location”, “how to avoid wifi interference for outdoor security cameras”, “using a point-to-point wifi bridge for long distance outdoor camera connection”, “extending wifi to a detached garage for security camera without running wires”, “best outdoor wifi solutions for rural areas with weak internet connection”, “how to choose the right wifi extender for your outdoor security camera setup”

<p>The post How to Extend WiFi for the Outdoor Wireless Security Camera first appeared on NVR IPCAMERA SECURITY.</p>

How to add a Hikvision NVR to Hik-Connect

Before you start…​

Part 1: Enable Hik-Connect on the NVR…​

.

.

.

.

Part 2: Set up Hik-Connect on your mobile phone or tablet…​

.

.

.

Part 3: Add the NVR to your Hik-Connect account…​

.

.

.

Other tips…​

Guides for Hikvision NVRs with V5 firmware

How to set up motion detection and alerts on a Hikvision NVR

What is Motion Detection and why is it useful?​

Motion detection is one of the easiest events to set up and will notify you as soon as a person or vehicle enters a predefined detection zone in your scene. Traditionally, it would just rely on lots of pixels changing between frames in your camera’s video stream, which would indicate movement in the scene.

Of course, this would cause lots of alerts for things you are not interested in, such as animals, moving plants and rain. Hikvision’s Acusense cameras and NVRs now have something called Motion Detection 2.0, which cuts the false-positive detections right down as will only notify you when people and/or vehicles are in the scene by learning what they look like. In this simple step-by-step guide, we will show you how to get motion detection set up on the new NVR 5.0 web interface.

Step 1: Go to your NVR’s Motion Detection configuration page…​

Step 2: Configure your Motion Detection zone and rules…​

​

Quick tip…​

If you find that the camera preview is too small when drawing your detection zones, you can switch the view to full screen by clicking on the Full screen (four arrows) button in the toolbar, and then exit full screen by pressing Esc on your keyboard.​

Step 3: Set the arming schedule to specify when you want Motion Detection active…​

​

Quick tip…​

If the 30-minute segments are not precise enough for you, you can finely tune a period of arming or disarming by double-clicking on the segments and specifying your start and end times in minutes using the arrows.​

​

Step 4: Set what you need the NVR to do when a camera detects a target…​

How to connect an IP camera to a Hikvision NVR

Adding cameras to your Network Video Recorder (NVR) is a crucial step in any CCTV setup. Not only does it allow you to store and access all your camera recordings in one place, but it also simplifies camera configuration. In this simple step-by-step guide, we’ll show you how to add cameras to a Hikvision NVR using the new NVR 5 web interface.

.

Why add cameras to an NVR?​

.

Before you start…​

Before anything, to be able to add your IP cameras, you need to make sure that:
.

.

How to add your cameras using the V5 GUI…​

Step 1:​

Open a web browser and enter the IP address of your NVR in the address bar. If you are not sure what this is, use the SADP tool to find it.​

Step 2:​

Log in to the NVR using the “admin” username and password you have set on it.​

​

Step 3:​

Go to: Device Access > Device Configuration > PoE Settings​

​

If you are connecting your camera via the Plug-and-Play method, then make sure that Network Camera Plug-and-Play is enabled on the POE port you will be connecting the camera to on this page.​

​

For any camera with a cable run under 100m, leave the Network Cable Distance as Short Distance.​

​

If you are connecting your camera manually by IP address, disable the Network Camera Plug-and-Play option for the channel that you plan to add the camera to.​

Step 4:​

Go to: Device Access > Device > Video Device​

​

For any Plug-and-Play camera, just make sure that it is in its inactive default state and then connect it to the port you reserved in step 3. After 20 seconds or so, the camera Status should turn to Connecting and then Online (you may need to click on Refresh to see this).​

​

For Manually added cameras, if you can see the camera in the List of Online Devices section, then just tick the box for the camera and then click + Add to Device List, which will then automatically add it to one of the channels you disabled Plug-and-Play on in the last step.​

Alternatively…​

Click on +Add at the top of the page and fill out the fields as follows:​

​

IP Address: Enter the IP address of your camera, using the ‘Test’ button to verify there is a camera at that address. ​

Device Name: This can be anything you like, as it is the name the camera will show with on your NVR. ​

Protocol: Select the camera’s manufacturer from this list, or failing that, use the ONVIF protocol (your camera will need to have ONVIF enabled for this to work). ​

Management Port: Enter the Server port set on the camera, which you can find in the SADP tool or in Network>Basic Settings>Port in the camera’s web browser interface. If you haven’t changed this, it is usually 8000 by default. ​

User Name: “admin” or the username of any other users set up on that camera. ​

Password: The password set with that user on the camera – if this is the same as the ‘Default Activation Password‘ you have set on the NVR, then you can tick this box instead. ​

Transfer Protocol: ‘Auto’ is normally best. ​

​

When these are completed, click OK.​

​

Your camera should then appear in the list of devices with an assigned channel, and an Online status, meaning it has been successfully added.​

.

Extra tips…​

Source : https://www.use-ip.co.uk/forum/forums/guides-for-nvrs-with-v5-firmware.71/

.

<p>The post Guides for Hikvision NVRs with V5 firmware first appeared on NVR IPCAMERA SECURITY.</p>

Intro

You’re Not Alone

Installation can be hard. We’re happy to talk it over with you or take over a DIY project that you’ve realized needs professional installation. Our support hours are from 9AM-7PM Monday – Friday (EST) and we are available via chat, email, phones, and remote PC screen-sharing, if you need any help. You can reach us at 866-414-2553.

Disclaimer: The laws governing cable and wire installation can vary from state to state and sometimes even counties and cities pass specific, unique laws regarding cabling; these state, county and city laws are too complex for us to explain. This page is not a how-to installation guide, as we cannot keep up with local laws.

Although we now offer installation, locally, we started as a DIY-only company, and we primarily serve those adventurous types who want to run the cable for themselves. Even so, we get asked about do-it-yourself installation all the time…. We wanted to post a few of our standard answers here.

Part 1

Don’t Start a Fire or Shock Yourself

Electricity Can Kill You; Avoid Electrical Lines!

Never strap, staple or otherwise run networking cable to conduit or raceways carrying electrical current. Never run any cable within 2 inches of Class I electrical lines, lighting, fire alarm, or power lines or devices.

Give a Wide Berth to High Voltage Devices or Lines

Never run any cable within 6 feet of a conductor or fuse box. A minimum 5-inch distance is required from any fluorescent lighting fixture or power line over 2 kVA and up to 24 inches from any power line over 5 kVA. If unsure about the a device or line, consult an electrician. Route cable away as far as you can from large motors, generators, induction heaters, arc welders, x-ray equipment, and radio frequency, microwave or radar sources. NEC/NFPA 70, Article 800-52

Protect it from Future Physical Damage

You might want to put a nail or screw in later and don’t want to puncture your cables, so when a cable, raceway, or soft conduit (anything you can puncture) is installed parallel to framing members (joists, rafters, or studs), furring strips, or crown molding, keep the cable at least 32 mm (1.26 inches) from the edge. NEC 300.4(D)

Don’t Leave it Dangling – Secure Your Cables

You can connect cable directly to a surface with straps, staples, cable ties, hangers, or similar fittings, but you have to secure it somehow. NEC 800.24; 300.11

Use Plenum rated cable in Areas with Airflow

If you are going to run cables through an area which is used by your heating, air circulation, or air conditioner systems (such as above a drop ceiling in an office), you must use Plenum rated cables, which have a special insulation that has low smoke and low flame characteristics. When securing cable in Plenum required areas, make sure your straps, cable ties, and similar fittings also are plenum rated. NEC 830; NFPA 90A

National Rules – Consult your local laws

These guides are meant to familiarize our clients with the national requirements as expressed in the National Fire and Alarm Signaling Code and the National Electrical Code. Your state or local laws may differ. If you live outside the USA, consult your governmental laws. Don’t consider this your only resource.

Turn the Breaker Power OFF

Any time that you will be drilling or cutting into your wall, you want to turn the power off. You don’t want to drill into a hidden electrical line. You probably already know this, but our lawyers insisted.

Wear Safety Goggles

Any time that you are drilling, you want to wear safety goggles and hearing protection, like ear plugs.

Security Camera Installation Guides v2

Part 2

Drilling through Different Materials

Sheetrock (most interior walls)

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of sheetrock.

Wood

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of wood.

Stucco

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of stucco.

Brick and Masonry

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of brick.

Concrete

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of concrete.

Metal Siding

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of metal siding

Part 3

Running the Cable

Basic Cabling

Terminating Cable (Putting the ends on)

Instructions for putting the RJ45 ends on to ethernet (for example, Cat5 / Cat6 / Cat5e) cable.

Using Our Waterproof Connectors

When installing a camera outdoors, it is imperative that you put our waterproof RJ45 Connector on the ethernet (for example, Cat5 / Cat6 / Cat5e) cable.

No Protection – Just Running the Wire

You can connect cable directly to a surface with straps, staples, cable ties, hangers, or similar fittings, but the cable could get damaged and someone might be able to cut it.

24 Volt Wiring: PTZ

The Spotlight PTZ cameras uses 24 volt power rather than POE because it requires more power than is capable of Power-Over-Ethernet for its natural white light spotlight. The Laser can also be powered via 24 volt power and can be powered the same way, although it is not required to do so. This guide shows you how to wire these PTZs.

24 Volt Wiring: Sharpshooter

The Sharpshooter IP Bullet cameras uses 24 volt power rather than POE because it requires more power than is capable of Power-Over-Ethernet for its long range infrared. This guide shows you how to wire the Sharpshooter.

Protecting your Cabling

Liquidtight Plastic Tubing

Liquidtight plastic tubing is easier to work with than flexible metal tubing, but is less secure. It is also great for areas with lots of expected moisture as it won’t rust.

Flexible Metal Conduit (FMC)

Flexible metal conduit is difficult to cut (watch out for sharp edges), but easier than solid conduit to install.

Electric Metal Tubing (EMT)

Solid metal conduit is the most secure form of installation. It requires a specialty conduit bending tool.

Conduit Fill

This chart will let you know how many cable runs you can fit in one conduit pipe, depending on the size of the conduit.

Raceway (Outdoors) – Coming Soon

Raceways are most popular indoors to make the space look clean and professional. There are also outdoor rated raceways; this guide covers using raceways outdoors.

Clean and Professional Interiors

Raceway (Indoors)

Raceways are most popular indoors to make the space look clean and professional. There are also outdoor rated raceways. This guide covers using raceways indoors.

Ethernet Wall Plates

Not recommended. It can be difficult to find a wall plate that passes POE power and provides grounding. These devices also provide a secondary point of failure, and take up far more room than a cable pass through plate for larger systems.

Dealing with Long Distance

Using POE switches to reduce cabling

You can run one cable to a POE switch and then run several cameras to that switch, however, POE switches are not plug-n-play. POE switches do require you to know a decent amount about computer networking.

Cables run over 300 feet

Cat5e and Cat6 cable data has a limit of 300 feet, but if you need to go further than that you can use a POE extender, POE injector, or POE switch to hear and repeat the signal. This article discusses when you would use each of these tools.

Long Distance Wireless

Military-Grade Long-Range Wifi Solution are used when attempting to send wireless IP Camera video data more than 100 feet (and up to 3 Miles). These products will require a professional wireless network technician on location.

Part 4

Mounting Cameras and Recorders

Basic Camera Installation

Bullet Cameras on Walls

In this guide, we will be installing a bullet camera on a wall.

Bullet Cameras on Ceilings

In this guide, we will be installing a bullet camera on a ceiling.

Bullet Cameras on Soffits

In this guide, we will be installing a bullet camera on a soffit.

Dome Cameras on Ceilings

In this guide, we will be installing a dome camera in a ceiling tile.

Dome Cameras on Walls

In this guide, we will be installing a dome camera on a wall.

Positioning the Lens in our Dome Cameras

In this video guide, we demonstrate how to adjust the lens positioning on our Marshall, Guardian, Warden, and Mosquito Dome Cameras.

Audio and Alarm Inputs FAQ and Sample Wiring Guide

Here’s a guide on Line-Level Audio Inputs and Analog Wired Alarm Integration.

Attaching Our Camera Mounting Accessories

Electrical Mounting Boxes

Our electrical box mounts are used to give easy access to your connections, hide them inside the junction box, and allow you to drill a smaller hole in your wall. If you want to run conduit they are necessary to run conduit straight to the camera.

PTZ Wall Mount Bracket

This guide will show you how to mount your PTZ camera to the wall mount bracket.

Pole Mounts

In this guide, we will be installing a Hornet Pro bullet camera on a pole.

Pendant Mounts

In this guide, we will be installing a Radius panoramic dome camera on a pendant mount. You can install all our PTZ and a few of our dome cameras via Pendant mounts.

Screw Size Chart

Lose a screw? No problem. Here’s all our 2018 product line screw sizes in one convenient place.

NVR Mounting Options and Hard Drive Installation

Shelf / Desk Mounting NVRs

This is what most people do: just put it on a shelf or desk. This makes it easy to connect to a TV/monitor and use the mouse (included) to control the NVR.

Rack Mounting NVRs

Companies often want to put the NVR in their server rack room. People who do this often to control the NVR only through our apps or web browser. Only our larger NVRs (16 channels and up) are wide enough to be rack mounted (and they come with ears). Our smaller NVRs can use our Rack Mount Shelf.

Wall Mounting NVRs

Many people choose to mount their NVR on a wall near a TV. To do this, you will want to purchase a vertical rack, like this one that matches the height of your NVR. The 16, 32, and 64 channels units have a height of 2U and the 128 channel is 3U. NVRs are heavy and you will want to make sure your wall can support the weight.

Mounting NVRs behind a Wall / in an Attic

People who are afraid of the theft of an NVR often place it behind a false wall or in an attic. People who do this control the NVR only through our apps or web browser. Be aware: Not all attics are insulated well enough to be within the temperature requirements of the NVR. Temperature range is listed on each NVR’s technical specs tab.

“NVR” Lock Boxes

There’s a few companies advertising “NVR Lock Boxes,” but any Server Rack or Computer Rack will do. Most Server Racks or Mounts have locks on them already. This picture is of a Tripp Lite Server Rack with Lock It houses a 32 channel NVR, two of our POE Switches, and a router, but there are tons of companies selling small server racks online.

NVR hard drive installation

If you purchase both a hard drive(s) and recorder from us, we will happily install the hard drive for you. but here’s a handy guide if you want to do it yourself.

Part 5: Specialized Work

When to NOT DIY – Get an Expert

Long Distance Wireless

Military-Grade Long-Range Wifi Solution are used when attempting to send wireless IP Camera video data more than 100 feet (and up to 3 Miles). These products will require a professional wireless network technician on location. We can’t offer support on this product remotely, as once we can see it remotely, that means that it is already working.

Aerial Cable

Aerial cable clearance varies based on location (cable over a road needs more clearance than over a sidewalk, for example), needs to be enclosed within 8 feet of finished grade, and requires a on-site structural analysis to make sure the cable won’t break. Hire an expert.

Burial of Cable

Number one, call 811 before you ever dig: know where your power company has buried its power cables! The required cable burying depth also can vary based on your local zoning laws and your certificate of occupancy; you should get an expert.

Elevators

Don’t even try to install any cable in one without a licensed elevator technician’s help as the cable needs to be inside the cable traveler. An error in securing the cable can result in damage to the elevator’s operation – and potentially the people inside it. Don’t mess with it; get a licensed elevator technician to run the cable.

<p>The post Security Camera Installation Guides v2 first appeared on NVR IPCAMERA SECURITY.</p>

We can talk directly on phone app for asking courier to put package to a certain place you point, and hear sound from app or TV monitor connected to NVR

We could be alerted any time a person enter your property by receiving push notification from free phone APP, and the alarm light will be triggered to drive away the suspicious objects ( Note: APP has No Monthly Fees)

High Resolution 2592 X 1944 pixel to provide your vivid and clear image no matter in day or night, and IP 67 Waterproof to withstand Changeable Weather like Snowy/Rainy Day

We can customize the surveillance area or set a line for human/vehicle, and the alarm alerts will be triggered when detecting human/vehicle crossing the line or intruding the alarm area （These function may only work with Hiseeu NVR）

Version 2020-2022 PoE System FAQs in total

.

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

.

Important Notes:

These FAQs are only adaptable to following Models NVR Model : H5-NVR-P-8,

Camera Model: HB215-PA, HB212-PA, HB915B-PA

Mobile Phone APP: XMEye Pro         PC Client :VMS

Hisseu PoE Camera System User Guide v1

Contents:

A:  Forget NVR Password?

B:  Add Device on PC Client Software (VMS）?

C:  How to Sign up account on Mobile APP (XMEye Pro) ?

D:  Add Device on Mobile Phone APP (XMEye Pro)?

E:  How to enable Alarm Notifications on APP XMEye Pro?

F:  Configure Offline Camera or Add a New Camera?

G:  No Video Display on TV Monitor Or Blank Screen?

H:  Why DVR/NVR can’t record or playback video?

.

Detail Solutions:

A:  Forget NVR Password?

1. Please click the mouse from the home screen, and “Logo Out–>Log Out”

2. Right click the mouse again, click “ Main Menu”–> “Forget password –> Forget answer”, you will see the “QR Code”

3. Please open your mobile APP “XMeye Pro”

（1）Click the Scan icon on the top left corner

（2）Scan the “CAPTCHA” on the TV monitor, then you will get a code from the mobile phone APP or from your email, and enter the code into “CAPTCHA”, so you will be able to reset the password on the Monitor connected to DVR

.

B: Add Device on PC Client Software (VMS）?

VMS download link:

For Windows （2023 newest version）

https://download.xm030.cn/d/MDAwMDE0OTM=

For Mac ( 2022 version)

https://download.xm030.cn/d/MDAwMDA2NDA=

1. Download PC Client “VMS” and installed

2. Login with the default User Name and Password. Click “SIGN IN”.

Default User name is: admin

Default Password is: admin

3. Navigate to “Device Manager”–>”Manual Add”

4. Login Type: Cloud ID Device Name:

Name Your Device as you like

Cloud ID : Device Serial Number. We need to go to the TV Monitor connected to the NVR , and find out the information on TV Monitor UI, then right click the mouse to navigate to the path of “Main Menu–>Advanced–>Version” to find out the information “serial number”

User Name and password: Input the user name and password that you created for the NVR , and we also need to find this from the Monitor UI.

.

5. Navigate to “Live View”, Click on the device name(serial number), then select “Open All By Sub Stream”

.

C:  How to Sign up account on Mobile APP (XMEye Pro) ?

Please follow these instructions to sign up for an account via your mobile number.

1. Click on Sign Up

2. Sign Up by email or Select Mobile Number

3. Select the correct country code +1, input your mobile number and click on “Get code”

4. A code will be sent to the mobile phone number, input the verification code and continue.

.

D:  Add Device on Mobile Phone APP (XMEye Pro)?

Steps:

–>1. Please connect the NVR/DVR box to your Router via Network Cable; (Some customers think it can support WIFI connection, while wired systems only support wired router connection, and have to be wired to router via ethernet cable)

–>2. Go to Monitor UI Interface, and Navigate to “Main Menu > Network > Net Service”, if the “Cloud Status” shows connected, means NVR/DVR is online (Please skip step3),

–>3. If the cloud status shows “Probing DNS”, Please Navigate to “Main Menu > Network > Check the icon of “Enable DHCP”–>Apply;

–>Reboot the DVR by unplugging the power adapter and re-plug it, then double-check the cloud status ( only cloud status shows )

–>4. Go to your TV Monitor, navigate to “Main Menu–>Advanced–>Version”–> You will see the serial number.

The QR code contains Serial number info. We need this information after we add the device to mobile phone APP

–>5. Open the mobile APP “XMeye Pro” and register an account by your email first

–>6. Click”+” to add device–>Choose “NVR”

Device Serial Number: Click the “Scan” icon to Scan QR Code On the NVR UI Interface (Main Menu–Advanced–Version), (QR code contains username and password)

No need to input the username and password manually.

And click “OK”, and go back to the Device page on App,and you will see the device shows status:online ,

E:  How to enable Alarm Notifications on APP XMEye Pro?

1.Make the Alarm setting is already set on Monitor UI Interface

2. Please right-click mouse and navigate to “Main Menu–> Alarm–>Motion Detect/Human Detect/Face Detect–> Enable “Mobile Reported”–>click “OK”

(Default Setting is for Channel 1, Please select “All” channels.)

2.Open “XMeye Pro” mobile App, and navigate to “Event–>Device (the one you named)–>Enable “Allow Notifications”

.

F:  Configure Offline Camera or Add a New Camera?

—>1. After connect the camera to NVR via network cable, if the camera power on properly, the camera’s indicator light should be blinking.(see picture attached)

.

When you cover the camera’s photocell or put the camera in dark place, the infrared LED should turn on red color.

—>2. If camera powered on properly please follow below instructions.

1.Right-click mouse navigate to “Quick Setup(or Channel Set) –>Cancel

2. In the second box, if any camera status is offline or not connected, please select it and click ”Delete” first

3. Click “Search”, can you see new IP address showed on the topper box?

4. Select the IP address in topper box and click Network–>Auto Assigned–>OK

5. If auto assigned successfully, please click “Add” to add the camera.

.

.

G:  No Video Display on TV Monitor Or Blank Screen?

My UI Interface shows “No signal” or “Black Screen” ？

We need to divert this issue into two situations:

1.NVR Indicator light is on:

(1) Cause: The camera system’s video output resolution is 1080P. If your TV monitor resolution is below 1080P, this issue will occur.

Steps:

Please right-click and hold your mouse for over 10 seconds to see if the system can reboot or not. Or, please try to connect the system to another TV monitor with a higher resolution (above 1080P)

.

(2) Cause: The hard disk drive inside of the DVR box is broken, and use the screwdriver to open the DVR box to unplug the wires of the hard disk drive, and reboot the DVR to have a try. If the DVR box can be rebooted after unplugging the wires of the hard disk drive(HDD), which means the HDD is having an issue, and needs a replacement, plz contact email love@hiseeu.com for replacement HDD

After steps, if the thing still cann’t be resolved, which means the NVR box is broken, plz contact email love@hiseeu.com for replacement NVR box if their warranty is still 1 year

.

2.NVR Indicator light is off:

(1) Cause: The power adapter 52V 2.5 A connected to the NVR box is broken

Step: Use another power supply 52V 2.5 A to power on the NVR unit to have a try ( If you do not have a spare one, can contact us to buy a new one or we send you a new one if your warranty is still under 1 year )

.

(2) Cause: The hard disk drive inside of the NVR box is broken Step: Use the screwdriver to open the NVR box to unplug the wires of the hard disk drive, and reboot the DVR to have a try. If the NVR box can be rebooted after unplugging the wires of the hard disk drive(HDD), which means the HDD is broken, and needs a HDD replacement, plz contact email love@hiseeu.com for replacement HDD

.

H:Why DVR/NVR can’t record or playback video?

.

If HDD(Hard disk drive) is having issue or something wrong with record setting, the DVR can’t record/playback the video

.

1.Check if the hard drive status is normal or error

Navigate to NVR/DVR Monitor UI Interface: Navigate to “Main Menu–>Advanced–>HDD info”

If status shows “Error” or No hard drive info , which means the hard drive is broken. (need to replace hard dirve)

2.Check the record plan is set up for 24/7 continuous recording

Navigate to “Main Menu–>Record Conf”

Channel : select “All”

Period: “00:00-24:00”

Select “Regular”

3. Please make sure the HDD was set up to “Overwrite”. (if it was set to “stop”, the system would stop recording when the storage is full)

Navigate to “Main Menu–>General–>Storage Full”

Add Device on Guard Station PC Client Software

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0  

.

Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

Add Cameras to NVR or PoE Switch (Router)

Add Cameras to NVR/ PoE Switch or Router

1. Add camera via NVR PoE Port

• If the camera is connected to NVR PoE port directly, the IP address

range should be modified to “172.16.0.X” (X is between 2 to 255)

Please right-click mouse and navigate to Camera

For brand new camera (password is 123456 by default), NVR will detect

and add camera automatically.

If the camera’s user name or password has been changed, you are required to input the info manually.

Move the mouse to the status icon , you will see the error message. “Offline [incorrect Username to Password]”

Please click on the edit icon to input password manually and click on “OK” to continue.

2.Add Camera to NVR via PoE Switch or Router

NVR will detect the camera under the same WLAN and list IPC here

• Click on plug icon to add the camera. If the camera has default user name: admin, password: 123456.

NVR will add it automatically.

• If the camera’s password has been changed, please click on the setting icon to modify the info.

• In this situation, the camera IP address range should be the same as NVR’s IP range

(You can check NVR IP by navigating to Network>Basic> TCP/IP). If not, please contact the technician to modify the camera’s IP first.

Camera Not working

Camera not working?

1.(Port issue) Insert the camera to another port of the NVR to have a try, and wait at least 5 minutes

2. (Camera issue) Make sure if the camera infrared light will turn on red or not in the night time

3. Also plz right click your mouse to “Menu-Camera”, and take a photo of this whole page and send it to us

（Check how many cameras are discovered）

Also go back to the home screen and Check connection status, to see if it shows” Network disconnected” or “incorrect user name and password”

Device Offline on APP or NVR?

Device Offline on APP or NVR?

If the device shows offline on mobile phone app  “Guard Viewer” , we need to make sure the NVR is connected to network perfectly or not

Go next to your Monitor that connected to NVR, and check out the network status

first navigate to this path first : “Menu–Network–Basic–P2P” , also check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” . After that, go back to “P2P” and check if the device status is online or not

Also , please make sure the PPPOE needs to be disabled, plz navigate to “Network–Advanced–PPPoE”

Enable Alarm light on Each Camera?

Enable Alarm light on Each Camera?

.

(Alarm light would only work during the night time when the alarm was triggered)

.

1. Set up the Alarm light First Right-click your mouse to “Menu– VCA — Intrusion Detection/Crossing Line Detection– Triggered Actions” , and draw the rules for the alarm type

After you set up an alarm type (Like”Intrusion Detection”, or “Crossing Line Detection”), Click on “Alarm Linkage”, you will have the option to Enable “Alarm Light” (Spotlight is only Available During the Night)

2. Enable Alarm Light on “Triggered Action– Alarm Light” for each channel, and Click “OK”

Forget NVR Password？

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2.If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer) by navigate to “Me–General–Forget Device Password”

3.Scan the above QR code by app and the security code will be sent to your email address.

4. Enter the security code from email to reset the password

Additionally, If you the email doesn’t belong to you, plz contact us at love@hiseeu.com for more support

Add Device to APP(Guard Viewer)

.

Auto add is not suggested. Please tap on “Later” if you see this message box.

.

In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1.  Please Tap on “ Menu” icon> Tap on “Devices”> “Add”,

2. Tap on “Scan”> “OK” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online   and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at Love@Hiseeu.com   

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here.   • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4.Add NVR by scanning device QR code and click on “save”

5.   Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6. Select the device and tap on “Start Live View”

Human Tracking/Detect for Model PK-4YHD985-CT ?

1.To enable human tracking , Set preset point “21”. Here is the video link for your reference: https://www.amazon.com/live/video/07adae4ec34a47618bd754cc6c1f8966?ref_=dp_vse_ibvc1

2.To enable human detection, plz go to this path “Menu–Alarm-Motion” , and choose the camera you want, to enable it

(This doesn’t support customize area)

No Video on TV Monitor or blank Screen?

.

The camera system video output resolution is 1080P, if your TV monitor resolution below that will occur this issue.

.

If possible, could you please try to connect the system to another TV monitor with a higher resolution(above 1080P).

Or, please hold your mouse wheel over 10seconds to see if the system can reboot or not.

If not, plz contact us for further support

How to share Device to others via APP Guard Viewer?

.

One device linked to One User ONLY. The NVR system ONLY can be controlled by one authorized account, who can share the device with others in order to prevent attacking or hacking.

For admin user, please follow the instructions to share the device with others:

.

1.Type on “Menu Icon ” and navigate to “Devices”

.

2.Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

(1) Share device by typing in the user name you wanted to share with and selecting function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigate to “Devices”

(2) Share device by generate a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

Download the mobile APP and Sign up for an Account

.

1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

<p>The post Hisseu PoE Camera System User Guide v1 first appeared on NVR IPCAMERA SECURITY.</p>

Reolink NVR Setup Guide, Use this NVR with Reolink PoE cameras and you can get a professional, reliable and DIY security camera system. You can play back any recorded video, back up local data, and do more. For more features, refer to RLK8-810B4-A NVR security system.

If you have ordered an RLN8-410 or are interested in it, and want to get some basic information about this product before placing it in use or placing the order, you may refer to the below introductions.

This article includes the following 4 parts which will help you quickly understand the use and working principles of the NVR:

Unboxing for RLN8-410

Product Overview

You may find detailed information about the structure and components of the NVR below. 

Installation

You can connect either hard-wire the PoE cameras or connect WiFi cameras wirelessly (except for battery-powered cameras) to the NVR. Below is a common network topology of the connection. 

For more instructions on the configurations, you may refer to the sections Wired Connection and Wireless Connection. 

Wired Connection

Applies to cameras that are hard-wired to the NVR. 

Step 1. Connect your Reolink IP cameras to the Reolink PoE NVR. 

Step 2. Log into your NVR, and go to the IP channel.

Old UI: 

New UI:

Step 3. Select Auto Add so that all the cameras in the same LAN can be automatically shown on the list.

Step 4. If you have never changed the password of the IP cameras (the default password of the IP camera is blank) and there are enough channels for all the cameras, you may press Apply to add all the IP cameras to the NVR.

Step 5. If you have changed the User Name and the Password of your cameras, please put the password of the camera to log in.

Old UI:

Please drag the menu bar to the password column and use the soft keyboard to input the required information.

New UI:

Please click Modify to input the required information.

Step 7. Click Apply to save and apply the configuration.

For more detailed instructions, you could refer to the articles below:

Reolink NVR Setup Guide

Read More : Reolink NVR IPCAM how to reset password methods

Wireless Connection

Applies to wifi cameras (except for battery-powered cameras) attempting to add to the NVR. 

Step 1. Connect the WiFi camera to the same LAN as the PoE NVR.

Step 2. Connect the camera to the WiFi of the router. 

Step 3. Add the camera to the PoE NVR: Toggle the “Auto add” on and hit “Modify” to input the login credentials. 

Old UI:

New UI:

For more details of the configurations, please refer to the links below: 

Initial Setup

You can do the initial setup on a monitor or TV connected with an HDMI/VGA cable, or through the Reolink App or Reolink Client.  

Step 1. Connect the NVR to a Monitor or TV via the VGA or HDMI cable.
Step 2. Connect the camera’s RJ45 network socket to any PoE Camera port on the NVR using the Ethernet cables provided.
Step 3. Connect an Ethernet cable from the LAN port of the NVR to the LAN port of your router.
Step 4. Connect the mouse to the USB port.

Step 5. Connect the Power Adapter. Please use the supplied power adapter. For the PoE NVR device, it is 48 volts.
Step 6. And then you will see the below splash screen. System booting up might take a few seconds.
Step 7. Follow the Setup Wizard to set your NVR, click Next to continue and at the last step, click Finish to save all the settings.
For more detailed instructions, you may refer to the articles below:
.

Step 1. Power the camera and the NVR, then launch the Reolink App on your phone.
Step 2. During start-up, you will find the NVR shown on the Delive List automatically on Reolink App.

Step 3. Click the device you want to add to start initialization.

Step 4. For security considerations, you need to create a password for the first time.
Step 5. Then name your device and modify other settings on the second step page.
For more detailed instructions, you may refer to the article: How to Do Initial Setup for Reolink NVR via Reolink App.

Step 1. Click the “+” icon, select UID, then fill in the blanks with the UID number of your NVR, See How to find the UID of your device.

Step 2. Create a device password, then click Next.
Step 3. Create a device name then click Finish.
For more detailed instructions, you may refer to the article: How to Initial Set up NVR via Reolink Client (New Client).

.

How to Add Reolink Cameras to Reolink PoE NVR

Reolink PoE NVR allows you to record videos for Reolink IP cameras without using a computer. To do that, you need to add the camera to the NVR first. The cabling for PoE NVR is shown below.

Applies to: All Reolink IP cameras (excluding battery-powered cameras) and PoE NVRs with the hardware version H3MB02/H3MB16

You may then follow the steps below to add Reolink cameras to Reolink PoE NVR.

Step 1. Connect your Reolink IP cameras to the Reolink PoE NVR. There’re two different ways of powering your IP cameras:

There are two ways of connection:

 a. Connect the PoE cameras to the PoE NVR directly via an Ethernet cable. (suggested way)

 b. Alternatively, you can power on this camera by a PoE switch/injector and connect to your router, then add this camera to the POE NVR system in the same local network.

All Reolink WiFi cameras (except for battery-powered cameras) can be used with Reolink PoE NVRs, too. You need to connect them in LAN, the connection diagram is as below:

Note: Make sure all the IP cameras you want to add to the NVR are connected to the same network (LAN) as the NVR. Otherwise, the cameras won’t be shown on the scanned list and cannot be automatically added to the NVR.

Step 2. Log in to your NVR, and go to the IP channel.

Step 3. Select Auto Add, and click Scan so that all the cameras in the same LAN can be automatically shown on the list.

Note: The number of cameras that can be added to the NVR may vary depending on the NVR channel numbers of the NVR.

Step 4. If you have never changed the password of the IP cameras (the default password of the IP camera is blank) and there are enough channels for all the cameras, you may click Apply to add all the IP cameras to the NVR.

However, if you have changed the login passwords of the IP cameras or there is no spare channel to display all the IP cameras, you may need to go through a few more steps.

Step 5. If you have an 8-channel NVR and more than 8 IP cameras, please choose the 8 of them you want to add to the NVR and manually change the other cameras’ Channel to None.

Note: You may assign the IP cameras to any channel you want, but you cannot have two cameras on the same channel, otherwise configurations would fail to be saved.

Step 6. If you have changed the User Name and the Password of your cameras, please drag the menu bar to the password column and use the soft keyboard to input the required information.

Step 7. Click Apply to save and apply the configuration.

Here is a video to show how to add WiFi cameras to PoE NVR:

Note:

RLN8-410 (with the hardware version H3MB02) and RLN16-410 (with the hardware version H3MB02 and H3MB16) don’t work with 8MP cameras including B800/D800. The 4k cameras can only work with RLN8-410-E (with the hardware version H3MB16 and H3MB18) and RLN16-410 (with the hardware version H3MB18). And only the RLN8-410(H3MB18, N3MB01) and RLN16-410 (H3MB18) support the Human/Vehicle detection function.

.

How to Initially Set up Reolink NVRs with Monitor Connected (New UI)

Want to do the initial setup for Reolink NVRs on a monitor? This article will do you a favor.

Applies to: RLN8-410 (hardware version H3MB18/N2MB02/N3MB01/N7MB01), RLN16-410 (hardware version H3MB18/N6MB01), RLN36.

You may follow this guide for proper cabling and initial setup of your Reolink NVRs with a monitor connected.

Here is a video for your reference:   

Here is a diagram that will help you learn each option on the PoE NVR.

Now, please refer to the following steps to set up your NVR.

Step 1. Connect an Ethernet cable from the LAN port of the NVR to the LAN port of your router. And connect a mouse to the USB port.

Note: You can right-click to open the Menu on the live-view page.

Step 2. Connect the NVR to a Monitor or TV via the VGA or HDMI cable. 

Notes:
1. If there is no display, please connect it to a VGA monitor and change its resolution to 1920*080.
2. If you need audio output on your TV monitor, the resolution MUST be set to 1920*1080 or 1280*720.

Step 3. Connect the camera’s RJ45 network socket to any PoE Camera port on the NVR using the Ethernet cables provided.

Step 4. Connect the NVR to a power outlet with the supplied power adapter, and then turn on the power switch.

Step 5. And then you will see the below splash screen. System booting up might take a few seconds.

Note: If the monitor screen remains black, check if you flip on the power switch on the back of the NVR.

Step 6. General configurations. Set up the language, screen resolution, date Format, and time format. Then click Next.

Step 7. DST settings. Set up the system time and time zone, and enable/disable the DST option. Then click Next.

Step 8. Create a password for your NVR, and enable/disable screen auto-lock. Then click Next.

Step 9. Set up a password security question. Then click Next.

Step 10. Name your device and manage your HDD. Then click Next.

Step 11. Configure the network for your NVR. Then click Next.

Step 12. Set up E-mails for your NVR up to your need. Then click Next.

Done! Here is a sum-up of the Wizard Setup.

Troubleshooting for RLN8-410

Here are some troubleshooting tips for RLN8-410. You may check whether your camera’s issue is listed below. If not, you may go to the Troubleshooting section to find suggestions for more issues or you may contact Reolink support for help.

If the NVR stops working and the power LED is not on, you may follow the troubleshooting tips listed below to solve the problems.

Cause 1. Power adapter issue

Solution: Check the status LED on the power adaptor of the NVR. If the LED isn’t on, please plug the power adaptor into another socket as well as change another working power adaptor (48V) for a try. If the LED is on, please check the HDD issue below.

Cause 2. HDD issue

Solution: Please unplug the HDD and check if the NVR will power on when no HDD is plugged in. You may open the NVR housing and refer to How to Change the HDD for Reolink NVR to remove the HDD. 

Cause 3. The voltage is not sufficient.

Solution: Unplug the cameras. If the NVR power LED goes on, please replug the camera back one by one. 
For more information, please check POE NVR Failed to Be Power on.

When you connect the NVR via a monitor and start up the NVR, the NVR is freezing on the Reolink Logo Page. There are several possible causes for the issue. You may follow the troubleshooting tips listed below to solve the problem. 
.

Cause 1. HDD issue

Solution: Please unplug the HDD and check if the NVR will power on when no HDD is plugged in. You may open the NVR housing and refer to How to Change the HDD for Reolink NVR to remove the HDD.

Cause 2. The voltage is not sufficient. 

Solution: Unplug the cameras that are connected to the NVR and check if the NVR can boot up.

Cause 3. Firmware issue

Solution: Please refresh the firmware using a USB drive. 

For more details, please check the article NVR is Freezing on the Reolink Logo Page.

If there’s no video output on the monitor from Reolink NVR, you may follow the troubleshooting tips listed below to solve the problem. There are several possible causes for the problem.
.

Cause 1. The video output resolution of the NVR is not supported by the monitor/TV. 

Solution: Ensure that the lowest resolution of the TV/monitor is no less than 720p.

Cause 2. HDMI/VGA port on the NVR or the monitor/TV is defective. 

Solution: Check whether the cable is defective by using it to connect other devices to the router and see if it works. Or please test with another HDMI/VGA cable or monitor/TV. 
For more information, please check the article No Video Output on the Monitor/TV from Reolink NVR.

If you found that the NVR is rebooting, below are some possible causes and solutions that you may refer to. 

Cause 1. UPS issue

Solution: If you use the UPS to power the NVR on, please plug the NVR directly into a wall socket and have it run for one or two days then check if the NVR reboots.

Cause 2. HDD issue

Solution: Please unplug the HDD and have the NVR run for one or two days then check if the NVR reboots. 

Cause 3: The cameras and the NVR are both grounded. 

Solution: Please unplug all the cameras from the NVR and have the NVR run on its own for one or two days and check if it still reboots (Please disable auto-reboot before you run the test). If the NVR doesn’t reboot, the issue may be caused by both the NVR and the cameras being grounded. Please check whether the cameras and the NVR are grounded. If yes, please unground either the NVR or the cameras to fix the issue. 

For more details, please refer to POE NVR Reboots Automatically.

If you noticed that after plugging the new cameras into the NVR, the camera’s image does not show up on the monitor and it prompts “video loss”. The following troubleshooting may be helpful to you.

Cause 1. No available channels

Solution: Delete the offline cameras from the IP channel, or manually assign a channel for the camera. 

Cause 2. The new camera is distributed with the same IP address as the other cameras. 

Solution: Please reset the camera and restore the NVR.

Cause 3. The camera shows “invalid password” or “incorrect username and password”. 

Solution: Put the password of the camera.

For more details, please refer to Fail to Add PoE Cameras to NVR.

If you fail to connect the NVR through the network, below are some possible causes and solutions for your reference.

Cause 1. NVR is powered off. 

Solution: Check whether the power light is on. If it is off, please refer to POE NVR Failed to Power on.

Cause 2. The LAN port is defective. 
Solution: Please check if the LAN port on the back lights up or not. If not, please try another ethernet cable and port on the router for a test.
Cause 3. The gateway is 0.
Solution: Please change a router or switch and further check the issue. Please also reboot the NVR and check if the issue remains.

Please upgrade the NVR’s firmware to the latest firmware.

For more details, please refer to Failed to Connect NVR in LAN.

When you fail to playback the videos of the NVR and find the capacity of the HDD is 0GB, or it shows “HDD not detected”, here are some possible causes for your reference.
.

Cause 1. The firmware version of the NVR is old. 

Solution: Please find out the firmware version of the NVR and go to the Download Center to download and unzip the package to upgrade it. 

Cause 2. The format of the HDD is wrong. 

Solution: Please format/init the HDD to try again, please refer to Check/Init HDD via PoE NVR.

Cause 3. Defective HDD

Solution: Please unplug and replug the HDD to see if it works. If possible, please test with another working HDD. 

For more details, please refer to HDD Capacity Shows 0GB.

.

Configuration – RLN8-410

RLN8-410 is an eight-channel network video recorder that is used for centrally controlling the devices that are connected to it. With diffenernt hardware versions, RLN8-410 can acheive different features. Generally, it can be used for setting up detection for the cameras, managing the channels, upgrading the devices that are connected, etc. 

To better learn the working principles and settings of this NVR, here are some instructions for your reference.

Note: You can click on the keywords below to jump to the corresponding section.

Motion Detection

Generally, Reolink cameras are capable of motion detection. RLN8-410 is able to manage the configurations of motion detection for cameras that are connected to it. 

To achieve the detection settings you want, you could try on the monitor, the Reolink App, or Reolink Client. Below are some instructions for your reference. 

Old UI: 
1. Log into your NVR on a monitor and go to the NVR settings. 
2. For configuring motion recording, go to “Menu>Recording>Schedule” page, then select the channel (camera) and check the Enable box. Select “Motion” and tap on the grids to choose the time that you want to enable motion detection recording, and then click Apply to save the settings.

3. For setting up motion detection, go to “Menu>Alarm”. Click on “Motion Detection>Set”, then you can configure the motion detection settings (including motion detection area and sensitivity), motion schedule, and action.

For more details, please refer to:
How to Set up Motion Detection Recording via Reolink PoE NVR
How to Set up Motion Detection Area via Reolink PoE NVR
How to Set up Motion Detection Sensitivity via Reolink PoE NVR

New UI:
1. For setting up motion recording, log in to your Reolink PoE NVR on a monitor. Go to “Menu>Surveillance>Daily Schedule” page.

2. For setting up motion detection for cameras, go to “Settings>Camera>Detection”. 

For more details, you may refer to the articles below:
How to Set up Motion Detection Recording via Reolink PoE NVR (New UI)
How to Set up Motion Detection Area via Reolink PoE NVR (New UI)
How to Set up Motion Detection Sensitivity via Reolink PoE NVR (New UI) 

1.Click  button to go to Device Settings>Channel Setting>Motion Detection.

.

For more details, please refer to:
How to Set Motion Detection Schedule for NVR via Reolink APP 
How to Set up Motion Detection Sensitivity via Reolink App 
How to Set up Motion Detection Zones via Reolink App 

.

For more details, please refer to:
How to Set Motion Detection Recording for Reolink NVR via Reolink Client (New Client) 
How to Set up Motion Detection Area via Reolink Client (New Client) 
How to Set up Motion Detection Sensitivity via Reolink Client (New Client) 

Smart Detection

Smart detection includes Smart Person, Vehicle, and Pet Detection. It is based on the traditional motion detection but with advanced algorithms and technology, which can tell people, vehicles, and pets from other objects. You can set up detection sensitivity, detection zone, object size, etc. for the cameras via the NVR. 

Please notice that for 8-channel NVRs, only if the hardware version is N2MB02/N3MB01 can it achieve the smart detection settings.
To check the version of your NVR, you can refer to How to Find out System Information via Reolink App or contact Reolink Support Team for confirmation. 

On Monitor

1. Please go to the Menu of your NVR, and go to “Surveillance>Record>Daily Schedule”.
2. Under the Record Schedule page, please choose the camera model/channel you want to set up the record schedule. 
3. Under the Alarm schedule, please enable/choose the detection type and then enable the time & date for detection.

There are three detection types: ” Any Motion”,” Person” and ” Vehicle”. Please enable/choose either of them or combine two options or all of them together according to your own needs.
For more details, you may refer to the articles below:
How to Set Smart Detection via the PoE NVR System (New UI) (Video)
How to Set up Smart Person/Vehicle Detection via POE NVR system
How to Set up Smart Person Detection only via Reolink POE NVR System 
How to Set up Vehicle Detection only via Reolink PoE NVR System 
How to Set the Maximum and Minimum Object Size via POE NVR System (New UI) (Video) 

.

On Reolink App

.

For more details, please refer to:

How to Set up Smart Person/Vehicle Detection via Reolink APP  
How to Set up Smart Person Detection only via Reolink APP 
How to Set up Smart Vehicle Detection only via Reolink APP 

.

On Reolink Client

.

For more details, please refer to:
How to Set up Record Schedule via Reolink Client (New Client) 
How to Set up Smart Person Detection only via Reolink PC Client 
How to Set up Smart Vehicle Detection only via Reolink PC Client 

.

Buzzer

Buzzer includes motion buzzer and exception buzzer. It is the sound that comes from the NVR when the cameras detect motions or the NVR detects abnormalities. Conditions like HDD full, HDD error, network disconnected and IP conflict will be marked as exceptions.

You could set up motion buzzer via the monitor, Reolink App, or Reolink Client. Please notice that the exception buzzer can only be set up via the monitor.
Below are some basic instructions for your reference. 

Old UI:
1. Set up Motion Buzzer:
Go to “NVR>Menu>Alarm>Motion>Action”, and tick Buzzer for selected cameras (channels). Click Apply to save the settings.

2. Set up Exception Buzzer:
Go to “NVR>Menu>Alarm>Exception”, select the exception type you want, and tick Buzzer then click Apply to save the settings. Choose the Type for the exception alarm based on your requirement.
For more details, please refer to:
How to Set up Motion Buzzer for PoE NVR
How to Set up Video Loss Buzzer for PoE NVR
How to Set up Exception Buzzer for PoE NVR

New UI:
1. Set up Motion Buzzer:
Go to “Settings>Surveillance>Buzzer”, and enable Buzzer. Then click “Daily schedule” to choose the schedule and detection type.


2. Set up Exception Buzzer:
Go to “Settings>Surveillance>Buzzer (Exception)” and select the exception type you want.

For more details, you may refer to the articles below:
How to Set up Motion Buzzer for PoE NVR (New UI)
How to Set up Exception Buzzer for PoE NVR (New UI) 

1.Click  button to go to Device Settings>Channel Setting>Buzzer. If you want to enable/disable the alarm buzzer, please turn it on/off the Buzzer.
Please notice that this setting will apply to all the cameras connected to the NVR.

For more details, please refer to How to Enable/Disable Alarm Buzzer for POE NVR via Reolink App.

Channel Management

When a camera is successfully connected to the NVR, it will be distributed an IP address and a channel by the NVR for connection. Hence, with the NVR, you’re able to check the status of all the connected cameras at the same time. On the channel management page, you’re able to check the status of each channel/camera, delete the offline devices, arrange channel orders, etc.

Below are some basic instructions that you may refer to. 

On Monitor (Old UI)

1.Launch your Monitor of NVR, go to Menu>IP channel page. Then you will find the camera status in the sidebar of the IP channel page.

2.If you would like to delete the offline cameras, change the Channel of the disconnected IP camera to None and then click on Apply.

3.If you would like to change the display order of the camera, expand the selection bar to assign a channel for each camera. After that, click Apply to save the settings.

For more details, please refer to:
How to Check Camera Status on IP Channel page Via Reolink PoE NVR
How to Delete Offline Camera Information on IP Channel Page via Reolink NVR
How to Arrange the Display Order of Cameras on Reolink NVR 

On Monitor (New UI)

1.Launch your Monitor of NVR, then chooseMenu>Channel>Replace. You will find the camera status in the sidebar of the IP channel page.

2.If you would like to delete the offline camera, click on the offline camera and tap the Delete button to delete it from the NVR. Then the channel this camera was taken is free now.

For more details, please refer to the articles below:
How to Check Camera Status on IP Channel Page via Reolink PoE NVR(New UI) 
How to Delete Offline Camera Information on Channel Management Page via Reolink NVR(New UI) 
How to Arrange the Display Order of Cameras on Reolink NVR(New UI) 

.

Upgrade

As a centralized management system, RLN8-410 is able to upgrade both the NVR and the cameras that are connected to it. Below are some basic steps of upgrading for your reference. 

1.Unzip/extract the firmware file on your PC and transfer the PAK file to a USB, then insert the USB to the NVR USB port. 
Please notice that there are two USB ports on the NVR. One is at the front and the other one is at the back of the NVR. 

2.Log in to your Reolink PoE NVR on an NVR monitor, then go to Device Settings>System>Maintenance page.

3.Choose the correct firmware file and start to upgrade.
*If you only want to upgrade the firmware for the PoE NVR, you may click the Upgrade From USB and select the correct firmware file, then tap on the Upgrade button.
*If you need to upgrade the firmware for cameras that are connected to the PoE NVR, please choose Upgrade IPC From USB, then select the correct firmware for each channel and click on the Upgrade button to start upgrading.

For more details, please refer to How to Upgrade Firmware via PoE NVRs.
For upgrading the NVR only, you can also refer to How to Upgrade Firmware via Reolink Client (New Client).

1.Unzip the firmware file (.pak file) on your PC and transfer it to a USB, then insert the USB to the NVR USB port.

2.Log in to your Reolink PoE NVR on an NVR monitor, then go to Device Settings>System>Maintenance page.

3.Choose the correct firmware file and start to upgrade.

*If you only want to upgrade the firmware for the PoE NVR, you may click the Upgrade From USB and select the correct firmware file, then tap on the Upgrade button.
*If you need to upgrade the firmware for cameras that are connected to the PoE NVR, please choose Upgrade IPC From USB, then select the correct firmware for each channel and click on the Upgrade button to start upgrading.

For more details, please refer to How to Upgrade Firmware via PoE NVRs (New UI).
For upgrading the NVR only, you can also refer to How to Upgrade Firmware via Reolink Client (New Client).

.

<p>The post Reolink NVR Setup Guide first appeared on NVR IPCAMERA SECURITY.</p>

Part 1: How do I install a Hard Drive in a Hikvision NVR?

Any setup with an NVR will need a hard drive to function as it is what all your footage is saved to. The WD Purple Drive is our go-to recommendation for the vast majority of IP setups as it designed with the high workload requirements of 24/7 surveillance solutions in mind. Please see the guide on picking the right HDD to better understand your storage needs and why we don’t recommend using HDD’s that aren’t optimised for use in a CCTV system.

Please see the five simple steps below for getting your hard drive installed into your NVR:
.

.

Step 1:
.

Firstly, you’ll need to locate and remove the screws that secure the NVR’s casing to the base so that you can access the inside of it. Typically, you’ll find two of these screws on the back of the unit and, depending on the NVR model, more on the sides – Do not lose these screws!​

.

.

Step 2:
.

Once inside, your NVR will look something like this. The parts in here you’ll need to identify are the:​

.

.

Now look at your HDD – fewer things to identify here:​

Step 3:
.

Get your hard drive and NVR connected – You can screw the drive into its bay in NVR first if you wish, but it’s normally easier to wire everything up first. Plug one end of the SATA interface cable into the HDD and the other into the corresponding port on the motherboard, then do the same with the SATA power cable. If the power cable has come already connected to the motherboard, then just plug the other end into the HDD’s SATA power port.​

.

.

Step 4:
.

You now just need to screw the HDD into the bottom of the NVR via the screw holes located in the HDD and corresponding holes in the HDD bay (insert the screws from underneath the NVR into the HDD inside – it can be a bit fiddly).​

.

Step 5:
.

Finally, screw the NVR’s casing back onto the base. Your HDD is now installed and ready to be formatted during the initial NVR setup, which is explained in Part 2.​

How do I set up my Hikvision IP CCTV System

Read More : Hikvision How To Tutorials Chapter 1

Part 2: How do I complete the basic setup of my Hikvision NVR?

You now need to configure the NVR so that it’s ready to connect to your network. Don’t worry – this is simpler than it sounds. This initial setup is simplest when done on the local GUI, using a directly connected monitor. The following steps walk you through this initial setup process:

Note – Avoid plugging anything into the back of the NVR until instructed to do so in this tutorial.

Firstly, you’ll need to look at the back of your NVR and make sure you can identify the following parts that are needed for this stage:
.

[1] – PoE (Power over Ethernet) ports (Most Hikvision NVRs have PoE ports which will power any camera via the network cable. Those that do not will require you to connect the camera across remotely, using a separate PoE injector or switch for power.)
​

[2] – VGA display port
​

[3] – HDMI display port
​

[4] – USB port(s) (and mouse – one should come included with the NVR)
​

[5] – LAN port (and ethernet cable – Cat5e or Cat6 is fine)
​

[6] – Kettle power socket (the power lead is included with the NVR)​

Now, follow these steps. It is easier if you leave your cameras disconnected until prompted later in this guide:

Step 1:
.

Plug the kettle plug into the power inlet to connect the NVR to a power supply.​

​

​

.

​

Step 2:
.

Connect your NVR to a display (this can be any monitor or television) by connecting either an HDMI or VGA cable from the monitor to the corresponding port in the back of the NVR.​

​

.

​

Step 3:
.

Plug your USB mouse into one of the NVR’s USB ports.​

​

​

Step 4:
.

Use an ethernet cable to connect your NVR to your local network – Plug one end of the cable into the RJ45 ports into a network access point (such as an ethernet port on your router), and the other into the LAN port in the back of your NVR.​

​

​

.

​

Step 5:
.

Turn the NVR on and let it boot up. Ignore the beeping noise, it’s completely normal and just the NVR telling you that it isn’t properly configured yet.​

​

You may get a prompt to adjust the NVR’s resolution to match the connected display, click “yes” to view everything in the best resolution supported by your display.​

​

​

​

Step 6:

​

Set your language when prompted.​

​

​

​

Step 7:
.

Set a password for the NVR , as well as a “Channel Default Password”, which will be passed onto any inactive device that is directly connected to the NVR’s PoE ports. We recommend keeping these passwords the same for simplicity’s sake. It’s key that you set a password that the NVR defines as strong and that you remember this password, as resetting the passwords on Hikvision devices can be a hassle that you want to avoid, if possible.​

​

Note – If you have lost your password then please see our guide on How to Reset the Password of your Hikvision Camera/NVR in 5 steps using the SADP Tool​

​

​

​

Step 8:
.

Now set a valid “reserved email” address for the NVR, which Hikvision will use for verification if you need to reset your password.​

​

Step 9:
.

Next, set an unlock pattern of your choice by using your mouse to draw any shape you like – you will be asked to do this twice to confirm the pattern. This will be used to quickly login to your NVR in the local GUI.​

​

​

Step 10:
.

Now, set your time zone, your preferred date format, and date/time.​

​

​

Step 11:

​

On the Network Setup page:​

​

Leave the “NIC Type” as it is.​

​

Either leave the “Enable Obtain DNS Server” box ticked, or untick it and use one these recommended public DNS servers.​

​

It is best to leave the “Enable DHCP” box unticked here. Instead, set the “IPv4 Address” of the NVR to an unused IP address on your network, which is within your gateway’s range. Your Gateway will typically be the IP address of your router. E.g. if your router’s IP address is “192.168.1.1”, you’ll want to give the NVR an IP address within the range of “192.168.1.x”, where “x” is any unused address between “2” and “254”.​

​

Note – DHCP can be left on during this stage of the setup to automatically assign your NVR an open IP address if you like, just be sure to turn it off again once your system up and running. To disable it again once set up, just go to: ​

System/Configuration→ Network → TCP/IP → DHCP Off → Apply​

​

Input the Subnet Mask of your network (typically it’s “255.255.255.0”) and “IPv4 Default Gateway”. If you’re unsure of these, see the below articles which explain how to check what they are and if a particular IP address is available:​

​

How-to: How do I find my router and PC’s IP address using a Windows PC?​

How-to: How do I find my router and Mac’s IP address using a Mac?​

​

The “Internal NIC IPv4 Address” can be left as it is, this just refers to the NVR’s own LAN address (so Plug and Play cameras will use IP addresses on this range).​

​

​

​

Step 12:
.

You can now stop the annoying bleeping! Select your hard drive(s) from the list and click “Init” to format it, and then “Next” when the formatting has completed.​

​

Note – This will completely wipe the drive, so please make sure that any that are being reused to not have data that you might need on them. ​

​

Step 13:

​

The next page is for the Camera Setup. As mentioned earlier, we recommend connecting any cameras after the NVR setup process has completed, so you can skip this page.​

​

Note – Please see part 4 for the instructions for adding cameras to your NVR after the initial setup. ​

​

Step 14:
.

You will now be taken to the platform access page. Again, skip through and leave this for now.​

.

Note – Please see part 12 for adding the NVR to the Hik-Connect app, which revisits this page. ​

​

​

Step 15:
.

Finally, you’ll be taken to the Change Password page and given the option to set a new admin password. Ignore this, unless you actually want to change your password. Remember, your admin password is different from your activation password, which you’ll need to use when activating individual cameras on your network.​

​

Click “Exit” and “Yes” on the “Exit Wizard” popup.​

​

​

.

That’s the initial setup of your NVR complete. You should now be taken to the NVR’s live view page (you won’t see your cameras until these are connected in Part 4), with your main navigation menu at the top of the screen.​

​

Check out the other pages for more!

.

<p>The post How do I set up my Hikvision IP CCTV System first appeared on NVR IPCAMERA SECURITY.</p>

How to Add an H-series Camera to a Uniview NVR Internal Switch

In this guide, we will show how to add an H-series IP camera to a Uniview NVR.

Step 1. Configuring The H-series Camera

The best way to do this is to connect the camera directly into your computer or router and power the camera separately using a 12vDC power supply, or use a PoE switch like we used in this guide.

Once the camera is connected,run the SADP Tool and modify the camera’s IP address to match the internal subnet of the Uniview NVR (172.16.0.x)

In this guide, we are making the H-series camera’s IP address “172.16.0.2” and setting the Gateway to “172.16.0.1”.

Please Note!

Do not set the camera’s IP the same as the NVR’s internal IP, which is “172.16.0.1”

Using Your Uniview NVR

Read More :

1. UNIARCH NVR DVR Full installation user manual
2. Advanced Uniview IP Camera Guide
3. How to Setup Your Uniview Security System

Step 2. Plug the H-series Camera Into the Uniview NVR and Configure

In this guide, we will be connecting the H-series camera into channel 1 on the Uniview NVR.

We are accessing the Uniview NVR via it’s web interface on Internet Explorer.

From the Live View page, Click on Setup -> Camera -> Camera
Then click on the needed channel and Modify
Change Add Mode from “Plug-and-Play” to “IP Address”
Protocol from Uniview to ONVIF
Type in the needed IP Address.
Port is 80
Then the login info for the camera.
Click Save

After Refreshing, the channel status will turn Green

Now it’s live! Click on the Live View Tab to see the camera

Modify OSD Settings Via Web Interface

By Default, a camera’s name when added to a Uniview NVR is it’s model number.
Having the ability to change the camera name can keep your system organized and easier to navigate.

Step 1. Log Into the NVR Via Web Interface

Log into your NVR via Internet Explorer and click on the Setup Tab at the top. Then go into the Camera on the left and lastly OSD.

You will have to adjust and name each camera one at a time. Select the camera you want to work on from the drop-down list at the top.

Step 2. Modify OSD Settings For The Camera

In the Basic Tab, you can modify the camera name, Name & Time Visibility, date & time Format, and Font Size & Color.

In the Content Tab, you can add additional wordage on the camera’s Live View

Setting up Uniview DDNS with EZDDNS

List of needed materials:

1. Computer
2. Uniview Recorder

Below you can see the web interface for a Uniview NVR. You will need to navigate to the IP address of the unit. Then go to Setup>Network>DDNS.

If you are having trouble finding your Uniview recorder then you can download the EZ Tools software to find it on your network here

Once you are in the DDNS portion of the recorder. Just turn it on and fill in the required information as shown below. Select EZDDNS you will have to create your own unique domain name.

Then click save then under device address you will see where it says en.ezcloud.uniview.com/yourdomainname. You will then use this address to access your recorder from the internet through your favorite web browser.

If you are setting it up from the attached monitor you can navigate to it the same way as shown below and just fill in all the information the same way.

No Video Output

The main reason a monitor would not work on a recorder is the output resolution of the recorder is too high or too low for the monitor to display. Example: The recorder could be set to 1920 x 1080 (1080P) but the monitor may only support 1024 x 720 (720P).

In this case the recorder display resolution will need to be lowered. This can be done a couple different
ways.

Method 1.

Log into the recorder via the network using an Internet Explorer browser. Navigate to the setup and then to the display settings. Adjust  the resolution for the output that you are using (VGA or HDMI)

After Clicking Save, the Recorder will reboot and will output the new resolution!

Method 2.

Attach a mouse to the recorder in any of the USB ports. Press and hold down mouse 3 (Scroll
wheel) for 20 seconds then let go. The resolution of the recorder will reset to 1280 x 1024 and should
work on most monitors.

Method 3.

Double check the HDMI cables and VGA cables and make sure everything is connected on both
sides and that the monitor is on the correct source channel. Try a different monitor if this does not
work.

Password Reset

The Default Uniview admin Password is “123456”. However, this can be changed upon setup or even accidentally!

If the default password doesn’t work then you will have a few methods of troubleshooting this issue in
order to get back into your system. Your first step should be to contact your installer. Most installers
have a standard password that they assign to units they install and may be able to help resolve this for
you simply. If they do not have it then you can move on to other solutions.

Method 1. Via EZView App

1. Open the EZView application
2. Click the three lines in the top-left of the screen, this will bring out a pop-out menu. Select Local Config which should be the second option from the bottom.
    
3. In the configuration screen, select the Forget Device Password which is also the second option from the bottom.
   
4. This will open the camera of your phone if you have allowed the application to do so.
5. On the unit, go to the login screen. In the bottom-right corner is the Forgot password button. Click this.
   
6. Or From the Web Interface, select Forgot Password on the login Page
   
7. Now using your phone scan the QR code that has been generated on the screen. This will produce a temporary password for you to use on the unit. it will be emailed to the account you set upon initial setup.
   
8. The Web Interface will produce the same QR Code
   
9. Type in the temporary password that the is sent via email and type it into the field. After clicking okay, you will be prompted to change the password.
   
10. The Web Interface will prompt to change the password as well before signing in
    

Method 2. Via EZCloud Service

The EZCloud service is Uniview’s P2P service which allows users to remotely view their units no matter
where you are (assuming you have a connection to the internet!). There are a few ways to add your unit
to the cloud service which is covered in other tutorials available on our website. This tutorial will assume
you have already added the device to your cloud account.

1. Go to en.ezcloud.uniview.com
2. Log into your cloud account using your credentials.
3. Your devices should be listed on the screen under My Cloud Devices
   
4. Click the Retrieve password option on the same line as your recorder.
   
5. You will land on a screen which requires a verification code. To have the code sent to the e-mail associated with your account click the acquire button next to your e-mail.
   
6. Open your e-mail. Within a minute or two the verification code will arrive. Retrieve the verification code and type it into the EZCloud window where the verification code is requested. Note: The verification code is only valid for 30 minutes after clicking the acquire button.
7. After putting in the verification code, the website will generate a temporary password just for today’s date. Type this on your unit and log in.
   

Accessing Cameras On PoE

Accessing Cameras On The Built-In PoE

Sometimes it is necessary to access a camera directly in a computer web browser in order to modify a setting, update firmware, or troubleshoot a problem. With most manufacturers, when using a built in PoE switch this can become a very big hassle and waste a lot of time. It would normally involve hooking a PC directly into the PoE switch and networking the computer by hand to match the built in PoE gateway. With Uniview all that hassle and trouble are in the past. Uniview NVRs allow for direct access to the camera from within the NVR, by using the NVR as a host to access the camera’s web page with the click of a button.

Accessing the Cameras

1. Open the recorder’s webpage in Internet Explorer by navigating to the local IP address of the recorder.
2. Login to the recorder, the default login is Username: admin and Password: 123456
3. After logging into the recorder, close the change password popup if it appears and then navigate to the setup/setting menu
4. Once in the settings, navigate to the Camera menu on the left hand side of the screen.
5. Then navigate to the IP Camera sub menu inside the Camera menu
6. A list of all the camera that are connected to the recorder will be displayed
7. Locate the camera that you need access to in the list and look all the way to the right hand side of its listing
8. Click on the Access button that is listed for that camera.

Next the camera will open in a new tab. This will work for cameras that are on the local network or cameras that are on a built in PoE.

Once the camera login loads, login to the camera with the default login of Username: admin and Password: admin

At this point after logging in the camera should be fully accessible and any changes, firmware updates, information, or troubleshooting that needs to be configured can be. Since you are logging into the camera directly, even though  it is through the recorder, the computer has a direct network link to the camera allowing for greater access to settings than  just on the recorder. This also allows for more stable and reliable firmware updates, with a better success rate. When updating the firmware of the camera this way, the computer is uploading the firmware file to the camera directly without using the NVR as a middle point.

Web Browser Access using a PC

Follow the steps below to access your Uniview device in a web browser.

Note: Cameras connected to the built in POE ports on an NVR will not show on this tool.

1. Connect the device to your router.

2. Download, install, and run the EZTools software.

EZTools will find Uniview and ONVIF devices currently connected to your network

3. Locate the device on the list.

Note: You can filter which devices are shown by checking/unchecking the All, IPC, NVR, and Other boxes above the device list.

4. Click the “e” icon on the right side of EZTools to automatically open the device in your default browser.

Note: If your default browser isn’t loading a Live View use Microsoft Edge with IE Mode enabled to access the NVR.

Watch it in action

How To Monitor And Manage Your Storage

To monitor and manage your storage, you will need to access the Hard Disk group on the setup. The settings and their functions are explained below.

Hard Disk

This tab shows you details of the current storage situation of your NVR. The total capacity and the available free space can be monitored from this tab alongside options to add and more storage.

Navigation: Setup > Hard Disk > Hard Disk

• Refresh: Activating this option refreshes the list.
• Add: Allows for the addition of a connected hard disk.
• Format: Erases the data of a hard disk by formatting partitions.
• Configure: Allows you to determine the read/write properties of each drive.

Disk Group

This tab allows the creation and management of Disk Groups. A handy tool if managing a large number of Hard Disks and to simplify storage allocation.

Navigation: Setup > Hard Disk > Disk Group

• Disk Group: Allows the creation of disk groups.

The disk group feature allows us to assign hard disks to a disk group and use the disk group to store recordings and snapshots of specified cameras. Different arrays can be assigned to different disk groups. Redundant disks cannot be assigned to any disk group. Disk group information will be initialized if any disk in the group is formatted.

Allocate Space

This tab allows setting a maximum storage allocation for each camera on a disk group.

Navigation: Setup > Hard Disk > Allocate Space

• Select Camera: Select which camera to configure.
• Disk Group: Specifies which disk group to configure the camera for.
• Max Recording Space: Determines the allocated storage size in GB for video recordings.
• Max Image Space: Determines the allocated storage size in GB for image snapshots.
• Copy: Allows copying of configuration to selected cameras.

Advanced

This tab will determine what the Network Video Recorder will do once the Hard Disk Drives are full and new footage needs to be saved. Setting this to Overwrite should allow the NVR to delete older footage to make space for new ones to be saved while setting this to Stop will prevent any new recordings to be saved.

Navigation: Setup > Hard Disk > Advanced

• HDD Full: Determines whether to overwrite old recordings or stop once the HDD is full.

How To Adjust Resolution, Frame Rate, Bit Rate, and Video Compression

Adjusting the resolution, frame rate, bit rate, and compression of recorded footage can be done by navigating to the Encoding Tab.

Navigation: Setup > Camera > Encoding

• • Navigate to the Encoding tab.
  • Select which Camera to configure.
  • Storage Mode: Select which stream to use for storing footage. By default, the mainstream is used for storage.
  • Capture Mode: The options here are the presets you can use if preferred.
  • Main/Sub/Third Stream: These sections allow greater configuration of each stream.
    • Stream Type: Select your preferred stream type.
      • Normal: main stream that is intended for scheduled recording.
      • Event: main stream that is intended for recording triggered by events such as alarm inputs or motion detection alarms.
    • Video Compression: Select your preferred video compression standard. The listed options depend on the standards supported by the camera:
      • H.264
      • H.264+
      • H.265
      • H.265+
    • Resolution: Select your preferred resolution for the selected stream.
    • Bit Rate Type: Select your preferred bit rate type.
      • CBR: Constant Bit Rate is used to maintain a specific bit rate by varying the quality of video streams. It is preferred when limited bandwidth is available. The disadvantage is that video quality will vary and may decrease significantly with increased motion in the scene.
      • VBR: When using Variable Bit Rate, video quality is kept as constant as possible, at the cost of a varying bit rate, and regardless of whether or not there is motion in the image. It is ideal when high quality is a requirement, especially when there is motion in the picture.
    • Image Quality: This parameter is effective only when Bitrate Type is
      set to VBR. 9 levels are provided.
    • Bit Rate (Kbps): Select your preferred number of bits transferred per second. Select a value or select Custom and then set a value as needed.
    • Range: Select the bit rate range. Currently the range is fixed.
    • Frame Rate (fps): Select the number of frames per second.
    • I Frame Interval: Number of frames between two adjacent I frames.
    • I Frame Range: Range of I frames. Currently the range is fixed.
    • Smoothing: Use the slider to control the sudden increase of bit
      rate.
    • Audio Stream: Enable or disable audio stream.
    • Smart Encoding: The advanced mode achieves higher compression ratios.

How to Enable 2-Way Audio Via Web Interface

In this guide we will show how to enable two-way audio on a UNV camera, NVRs or NVRs via a computer/laptop. By doing that, you should be able to hear and speak back to the camera.

Please Note

To utilize the two-way audio feature, the camera must be equipped with a microphone and a speaker, they can be built-in, or installed separately if the camera allows it.

Enable two-way audio on Uniview cameras (or DVR/NVR)

Start by accessing the Uniview device via a web browser (use Internet Explorer and the computer has to be Windows). Type the IP address of the camera (or DVR/NVR) and the URL bar.

Install all requested web plugins that are prompted by Internet Explorer. Once installed, you may need to refresh, or restart the web browser.

You may install the plugin by selecting “Run”. In some instances, you may need to close the web browser to complete the installation. After installation completes, please re-open Internet Explorer. An example is shown on the screenshot below and the Uniview plug-in is called “UwareWebPlayer”.

Enable 2-Way Audio on UNV

After logging in, the Live View page will be where you will be able to use audio(2-way talk) features. If a camera supports 2-way audio, you will see that option (noted with the red circle).

Enable 2-Way Audio on UNV

Another option is using the RCA input and output directly on the back of the recorder to produce 2-way talk audio. This will be on the bottom of the Live View page. Sometimes the options are greyed out and that indicates that the audio is not supported by the camera.

Enable 2-Way Audio on UNV

Basically, if your camera supports audio, all you need to do is locate the audio buttons on the Uniview’s web interface and have them enabled. Make sure to unmute the PC’s audio as well, otherwise you won’t be able to hear anything.

Two-way audio enables the user to hear the live audio from the camera and, if necessary, to talk back. So the camera needs to have a microphone built-in and a speaker. If it has just a mic, then you can hear but you can’t talk back.

If you’re not sure if your camera is equipped with audio capabilities, just check the spec sheet or ask the Nelly’s for more information.

If the audio is not clear enough, or too noisy, it’s recommended not to install the camera close to noisy devices such as fans, AC units, or other appliances. Additionally you may need to update the camera’s firmware to the latest version.

Configuring Dual NIC NVRs

There are a lot of advantages to utilizing two network cards on a recorder.

The main advantage to using both NIC ports on a recorder is that cameras on the job can be on their own network away from the customer’s existing network, while still keeping the recorder on the main network to gain internet access for remote viewing.

Other reasons to use both NIC cards include load balancing to reduce camera video lag, and Net-Fault Tolerance which means the recorder will only take one IP address from the main network, and set up so if one port fails the other will take over.

Please Note

One thing to remember before setting up both NIC ports is that they CANNOT be on the same gateway/subnet. This will cause both ports not to work and the recorder will not give any warning when setting them on the same gateway/subnet.
Also remember that a monitor plugged directly into the recorder is needed to start the dual NIC setup

Multi Address

Multi-Address will allow for both NIC cards to be set on different Gateways from each other. This will allow for the recorder to be on the customer’s main network but then for the cameras to be on their own separate network without the need for a router.

1. Plug NIC labeled 2 into the gigabit uplink on the cameras PoE switch, a standard PoE LAN port will work as well if an uplink port is not available.
2. Plug NIC labeled 1 into the customers network, the recorder can be plugged into a switch, router, or modem directly.
3. Next, on the monitor that is hooked directly into the recorder, right click and log into the main menu
4. Navigate to System and then to Network settings.
5. Once in the Network menu set the IP address for NIC1 to match the customer’s gateway. If the gateway is unknown set NIC1 on DHCP. DHCP will automatically pick a free IP address and set the correct gateway. (Note: Remember that if the customer has a 192.168.1.1 network this is the same default as NIC2 and will cause the ports not to work. If this is the case make sure to change the Selected NIC to NIC2 and then manually set the IPv4 Default Gateway to a different subnet and give it a matching subnet IP address)
6. Next change the Selected NIC to NIC2 and then manually set the IPv4 Default Gateway to a different subnet than NIC1 and give it a matching IP address on the same subnet. For example if NIC1 is set to IP address: 192.168.1.30 and Gateway: 192.168.1.1, NIC2 will have to have a different gateway such as IP address: 192.168.20.100 and Gateway: 192.168.20.1. This puts NIC2 on the .20. subnet.
7. After both NIC cards are set up to have different gateways, the cameras will then need to be addressed to match the gateway that NIC2 is set to. Continuing with the example above, the recorders IP address is: 192.168.20.100 and Gateway is: 192.168.20.1. This means that each camera will need to be set to the same gateway and each camera will need to be given a different IP address on that gateway. See below for example of the cameras IP address.
   
8. Last set the Default Route in the recorder’s network settings to NIC2. This will set the recorder so when it reboots it looks to connect to the cameras on the second NIC port and NIC1 will stay active in the background.

At this point the cameras can now be searched for in the camera menu and added to the recorder.

Load Balance

Load Balancing is good for jobs that have a lot of cameras (64 or more) this will allow for both NIC ports to share the load of data and keep the cameras video images from lagging or skipping. The reason this is needed sometimes is because bit rates on cameras can quickly exceed what a 1 Gbps NIC port can handle.

1. Plug both NIC1 and NIC2 ports into the customer’s main network, the recorder can be plugged
   into a switch, router, or modem directly.
2. After both ports are connected to the network log into the recorder’s main menu and navigate to System > Network.
3. Set the Working Mode to Load Balance.
4. Select NIC should be set to Binding1
5. Next set the IPv4 Address and IPv4 Default Gateway to match the customer’s network. If the default gateway is unknown, set the recorder on DHCP and save. After DHCP grabs an IP address, disable DHCP to keep the IP address static.

Net-Fault Tolerance

Net-Fault Tolerance allows for the recorder’s NIC cards to be set in a redundant state that allows one to take over for the other if the first one fails to operate correctly. This is good in situations where the recorder must absolutely always be on the network. This could mean that the job site is monitored off site at all times or has cameras from a remote location.

1. Plug both NIC1 and NIC2 ports into the customer’s main network, the recorder can be plugged
   into a switch, router, or modem directly.
2. After both ports are connected to the network log into the recorder’s main menu and navigate to System > Network.
3. Set the Working Mode to Net-Fault Tolerance.
4. Select NIC should be set to Binding1
5. Next set the IPv4 Address and IPv4 Default Gateway to match the customer’s network. If the default gateway is unknown, set the recorder on DHCP and save. After DHCP grabs an IP address, disable DHCP to keep the IP address static.

How To Setup Multicast Addressing

Multicast can be used to pull up live view when the number of connecting Web clients exceeds the limit the NVR can accommodate.

1. Click System -> Network -> Multicast.

2. 2. Select the check box to enable multicast, and then enter the multicast IP and port number.

3. Click Apply to save the settings.

4. Log in to the Web client and set Live View Protocol to Multicast under Setup -> Client.

Note

Set the multicast IP correctly. Multicast address is class D address with the range 224.0.0.0 through 239.255.255.255

Reference

– 224.0.1.0–238.255.255.255 can be used on the Internet.
· 224.0.0.0-244.0.0.255: only for use on LAN.
· 224.0.0.1: all-hosts group address, which refers to all the multicast-capable hosts and routers on a physical network.
· 224.0.0.2: for all routers on this subnet.
· 224.0.0.5: for all OSPF routers.
· 224.0.0.13: for all PIMv2 routers.
· 239.0.0.0–239.255.255.255 are for private use like 192.168.x.x.

How To Manually Upgrade a UNV NVR Via Web Interface

If your NVR is accessible on the local area network using the web interface, you may update the
firmware using a file that has been downloaded and stored locally.

Within the Setup section of the web interface, go to the Maintenance section and select the Local Upgrade entry. On the screen that comes up, click on the Browse button next to the Upgrade text entry field and browse to the location on the local PC where the firmware file is stored and click on it. Once the file is properly entered, press the Upgrade button and the unit will perform the upgrade procedure including a reboot which will terminate your connection.

Please Note

If you download a firmware off the Nelly’s website, you must export the Zip Folder out of the initial Zip Folder that is downloaded.

How to Export Footage Via Web Interface

Uniview allows the user to have the capability of exporting footage via its web interface. This is quite handy in case the attached monitor UI is not accessible.

This guide is for after the device has a storage drive installed and formatted. As well as recording schedule set.

Step 1 – Navigating To Playback

First, you will input the device’s IP address into the address bar in a web browser. In this guide, we are using Edge running in IE mode.

Once you are logged in, across the top of the page, select the Playback Tab

Step 2 – Exporting Process

Once in the Playback section, you will see a list of cameras on a left column with Download icons next to them.

Click on the Download icon and a new popup window will appear.

From here, you can select all of the cameras that you want to export footage from.

There will be a Start Time & End Time selection for the clips.

Once you have the parameters selected, hit Search.

Afterwards, a list of clips will appear below, select the clips you would like. Also, if you’d like the clips to be merged together, select the Merge and Download checkbox.

When all the selections are selected, hit the Download Button.

As the files are downloading, you will get a status bar at the top right of the screen and once the files are done, a hyperlink will appear for you to click to pull up the files.

To view the exported footage, you can use either VLC Player or Uniview’s EZPlayer

How to Use Extended Transmission Mode

Long Distance POE/Data Transmission

One problem that a lot of installers run into with IP jobs is Cat5E cable length limitations. With the cable
limitations this requires that some job sites have extra equipment installed such as another switch or
extender. Installing extra devices not only creates more fail points on the job site but it can drastically
increase the price of the job. Uniview offers an incredible solution to this problem! Using Uniview built
in PoE recorders cameras can now be ran up to 300M (900 FT) over Cat5E plenum.

Enabling Long Distance Mode

Enabling long distance mode is very simple, log into the main menu of the recorder and navigate to the
Camera menu. In the camera menu each channel that has a PoE port built in to the recorder will already
have a channel spot reserved for them with an IP address. Double click on one of the reserved channels
to display the channels Modify menu. The last option in the Modify menu will be a check box to enable
Extended Transmission mode. Check this box on and then click the Modify button at the bottom.

Using A Uniview Switch

There is a small extended mode switch in the bottom corner of each uniview switch, this switch comes
off by default. Enabling this switch can give the same performance as a built in PoE switch when it
comes to long distance transmission. Installers will need to use Cat5e Plenum cable though. Each
Uniview PoE switch also comes with at least one gigabit uplink port and one fiber port.

Enabling The Extended Mode Switch 

1. Power on the switch without plugging anything into it.
2. Turn the extended mode switch to the “on” position.
3. Unplug the switch / Turn off the switch for 30 seconds.
4. Power the switch back on.

The switch will be in extended mode when the switch comes back on. Once in Extended mode the PoE
ports will all act individually without the ability to see the other PoE ports. Make sure that the NVR is
plugged into the gigabit uplink port otherwise it will not be able to see the cameras. If daisy chaining
switches together the gigabit or fiber ports will need to be used to link each switch and then connected
to the main network using the first switches second uplink (8 port switches cannot daisy chain without
an extra dummy non PoE switch to link everything.)

If daisy chaining switches together each switch will need to be link together by each switches uplink
ports. The NVR would then be plugged into the first switch in the chains second uplink port. And the
internet would need to be plugged into the last switch in the chains second uplink port.

Camera Limitations

Fixed lens cameras: 900 Feet

Motorized Lens/Base Cameras: 600 Feet

PTZ: 330 Feet

Adding Blank UNV Camera To UNV Retail NVR via Plug n Play

In scenarios where a Blank UNV camera is paired with a UNV Retail NVR, these will be plug n play. However, you may not get the full functionality of the Blank UNV Camera right away.

In this guide, we will show you the steps needed to allow the full functionality of the Blank UNV Camera.

Connecting The Camera

Since the Blank UNV cameras are plug n play with UNV Retail NVRs, the camera will come online if it is connected directly to the integrated POE switch of the NVR.

Camera Configuration via NVR

One thing you may notice however, the camera will show added with the ONVIF protocol. This can be very limiting as ONVIF only guarantees a live view and 24/7 recording.

If you go into the Smart Event section of the NVR while the camera is added via ONVIF, you will notice that none are available:

To accommodate for this, Go to Setup -> Camera -> Cameras. Checkmark the Camera, select Modify, change the Add Mode to IP Address, then change the Protocol to Uniview. Save.

Now that the camera is talking via the Uniview protocol, the Smart Events are now available!

Please Note

Not all UNV cameras support Smart Events, be sure to verify what events the camera supports beforehand! If you are unsure what events a camera may support, feel free to contact our Support or check the camera’s spec sheet.

Also Note

This guide will work along with UNV Retail Cameras and UNV Blank NVRs. Just the protocol will be changed to Private instead of Uniview on the Blank NVR.

How To Export Footage Via EZstation

In this guide, EZStation is already installed on the user’s computer, and the recording device has already been added to the software’s device list.

Step 1 – Accessing Playback & Exporting

From the Control Panel, select the Playback Tab to access the playback section of EZStation.

From the Playback Section, On the left-hand side, click on the “+” next to the NVR/DVR, the camera will drop down. Then select one camera on the left-hand side to playback and save footage from. Once the camera is selected, the calendar should populate with Blue or Red dots to indicate what type of footage was recorded on that day.

• Blue = Normal
• Red = Event
• Purple = VCA

After the day has been selected, Click the Search icon under the Calendar.

Next, select the download icon ” “. Then select the “By Time” tab and input the timeframe that you want to export footage from. When this has been done, select the Download icon.

Step 2 – Finding Saved File

To find where the saved exported footage went, you can select the Download Progress at the bottom of EZStation.

After the Download Icon has been clicked, a popup window will appear. From that popup window, there is a folder icon that can be selected to open the file path on your computer.

To change the File Path, from the Control Panel in EZStation, select the System Configuration icon, then Recording Tab.

How To Backup Recording Via HDMI Interface

Backup, also known as recording backup, is the process of querying video stored on a hard disk of
the NVR and then saving to a USB storage device as a file.

Recording Backup

Recording backup has the following conditions:

• Back up using a USB storage device: format the partition in FAT32 or NTFS format; connect
  the storage device correctly to the NVR.
• Permission is required.
• The recording to back up is stored on a hard disk of the NVR

Note: The default file format is .mp4 when you back up recordings to a USB storage device.

Normal Backup

1. Click Backup > Recording. All cameras are selected by default.
2. Set search conditions and then click Search. Search results are displayed.
   • Note: You can lock/unlock and play recording files in this window.
3. Select the desired recording(s) and then click Backup.
4. Select a partition
   • Back up to USB storage device

Set the destination in the USB storage device and then click Backup. The recording(s) will be
saved to the specified directory.

Note: You may want to create a new folder for the recording(s) by clicking New Folder.

Note: If the connected storage device has a capacity that is greater than 2T, clicking Format will
format the device to NTFS file system; if the capacity is 2T or less, the device will be formatted to
FAT32 or NTFS. Only certain devices can format a storage device that has a greater capacity than
2T.

Note: A progress bar (e.g., Exporting X/Y) is displayed to indicate the progress, where X indicates
the current number being backed up, and Y indicates the total number of recordings. To cancel
the operation, click Cancel.

Note: A backup file is named in this format: camera name-recording start time. File extension. For
example, Ch11-20220630183546.mp4.

Video Clip Backup

A recording can be clipped and saved to a USB storage device

1. Open the playback window
2. After playback starts, click   and   on the playback toolbar to clip videos.
3. Click   and then click the Video Clip tab to view video clips.
4. Select the desired video clip(s) and then click Backup.
5. Select a destination in the USB storage device and then click Backup. The selected video clips
   are saved to the specified directory

Image Backup

The default format of image backup is JPG

1. Click Backup > Image.
2. Set search conditions and then click Search. Search results are displayed
   • Note: The image resolution depends on the resolution from the output interface and the number of windows displayed when the snapshot is taken.
3. Select the desired file(s) and then click Backup
4. Select a destination in the USB storage device and then click Backup. The selected files are
   saved to the specified directory.

<p>The post Using Your Uniview NVR first appeared on NVR IPCAMERA SECURITY.</p>

Smart Motion Detection Plus also offers the option of either Face Detection or Person and Vehicle Detection to help keep motion notifications to only the most important events. Pair this security camera with a compatible HD NVR and enhance your security today.

4K Smart Deterrence IP Camera – Troubleshooting

The following are some of the most common issues and troubleshooting tips for the 4K Smart Deterrence IP Cameras

No picture/signal

• Ensure the camera is connected to a compatible NVR. For full compatibility, visit lorex.com/compatibility.
• The camera may take up to 1 minute to power up after being connected to the NVR. Wait two minutes before following the steps below.
• Ensure the camera is connected to your NVR or to your local network.
• If you are not using PoE, you must connect the camera to a 12V DC power adapter (not included).
• If the camera is connected to the LAN, you must search your network for cameras using the NVR. See the NVR’s instruction manual.
• Ensure your NVR is properly connected to a monitor.
• There may be an issue with your extension cable run. Connect the camera to the NVR using a different Ethernet cable.

Picture does not appear to be 4K

• To ensure that you are viewing camera video in full 4K resolution (4K monitor required), check the video output resolution of your NVR.

Read Next:

• Spot AI IVR Installation Guide
• IC Realtime Password Reset
• XMARTO NVR WiFi PTZ Camera System FAQ

Picture is too bright

• Ensure your camera isn’t pointed directly at a source of light (e.g., sun or spot light).
• Move your camera to a different location.
• Check the brightness and contrast settings on the NVR.

Picture is too dark

• Check the brightness and contrast settings on the NVR.

Night vision is not working

• The night vision activates when light levels drop. The area may have too much light.

Bright spot in video when viewing camera at night

• Night vision reflects when pointing a camera through a window. Move the camera to a different location.

Picture is not clear.

• Check the camera lens for dirt, dust, spiderwebs. Clean the lens with a soft, clean cloth.
• Make sure that the cable run is within the limitations specified in the section ‘Cable extension options’.
• Remove the vinyl film from the camera lens when your installation is complete.

Picture is in color in in dark conditions

• This camera’s image sensor is extra sensitive to light, meaning that the camera stays in color mode at low-light conditions. Follow these instructions to switch to night mode:

1. Lauch the Lorex Home app.
2. From the Devices screen, tap   icon to configure device settings.
3. Tap   icon to disable Auto Night Vision.

Note: Disabling Auto Night Vision will force the camera into Color Night Vision mode. Recommended in low-light conditions.

The camera siren is not switching on automatically

• Ensure the active areas and schedule for white light deterrence are set properly. The default schedule for the warning light is night times (between 5PM and 7AM).

The camera warning light is not switching on automatically

• The camera siren cannot switch on automatically. You can control the camera siren manually using a compatible Lorex NVR or app.
• Ensure that you have enabled and configured white light deterrence using a compatible NVR.

No audio

• Audio is only supported on Lorex NVRs. For a list of compatible NVRs, visit lorex.com/compatibility.
• Ensure NVR volume is turned on/turned up.
• Ensure audio function on camera is turned on.
• Ensure audio is turned up on viewing device.

Two-way talk not working

• Use the Lorex app specified in your NVR documentation to activate two-way talk.
• Tap   from the camera’s live view, then speak into the microphone on your mobile device. Tap again when finished speaking.

4K Smart Deterrence IP Dome Camera with Smart Motion Detection Plus – Installation

This article provides instructions on how to install and connect 4K Smart Deterrence IP Dome Camera with Smart Motion Detection Plus (E893DD Series) to the NVR.

Before Installing

• Test your camera prior to selecting a permanent mounting location by temporarily connecting the camera and cable to your NVR.
• Decide whether to run the cables through the wall/ceiling (drilling required) or along the wall/ceiling. If you run the cables along the wall/ceiling, you must run the cable through the cable notch located on the camera base (see figure below). This will keep the camera base flush to the surface when mounted.

Installing 4K Smart Deterrence IP Dome Camera

1. Use the included mounting template to mark holes for the screws and camera cable.
2. Drill holes for the screws and camera cable. Insert the optional anchors if installing in drywall.
3. Feed the camera cable through the camera base. If you are running cables along a wall/ceiling, make sure to pass the cable through the cable notch.
4. Connect cables as shown in “Connecting the camera”, pages 10-11.
5. Use a Philips screwdriver and the screws to attach the camera base to the mounting surface.
6. Angle the dome camera and cover as shown in the figure below.

1. Use the included Allen key to tighten the dome camera firmly onto the camera base.
2. Remove the vinyl film from the camera lens once your installation is complete.

Connecting 4K Smart Deterrence IP Dome Camera

Connect the cameras and cables to your NVR using one of the following two setup methods.

1. Connect cameras directly to the NVR (recommended)

Connect the Ethernet cable to the camera and then connect the other end of the Ethernet cable to the NVR’s PoE ports. The camera may take a minute to power on after being connected.

Note: A 12V DC power adapter (model#: ACCPWR12V1, not included) is only required if connecting the camera’s Ethernet cable to a router or switch that does not support PoE.

Notes:

• The smart deterrence camera is only compatible with select NVRs. For a list of compatible NVRs, visit lorextechnology.com/compatibility.
• You must connect the camera to a supporting H.265 NVR to take advantage of H.265 compression. For instructions on enabling H.265 compression, visit How do I enable H.265 compression?

2. Connect cameras to a PoE switch or router on your network (not included)

Connect the Ethernet cable to the camera and then connect the other end of the Ethernet cable to a router or switch on your network. See your NVR manual for details on connecting the camera to your NVR using a router or switch.

Using the RJ45 cable gland (optional)

The pre-attached RJ45 cable gland covers both the camera’s Ethernet connector and the RJ45 plug to provide weather-resistance and protection from dust, dirt and other environmental contaminants.

To use the RJ45 cable gland, twist the RJ45 cable gland barrel securely onto the camera’s Ethernet connector.

Tip: The RJ45 cable gland is weather-resistant. Seal the cap with silicone and/or electrical tape for additional sealing if it will be exposed to precipitation regularly.

Cable extension options

You can extend the Ethernet cable run for your camera up to 300ft (91m). To extend the cable run beyond 300ft (91m), a switch will be required (sold separately). Use an RJ45 coupler or a network switch (not included) to connect male ends of Ethernet cables together. We recommend using UL CMR approved cables available at lorex.com.

• Cable type: CAT5e (or higher) Ethernet cable
• Max. cable run distance: 300ft (91m)
• Max. number of extensions: 3

4K Ultra HD Smart Deterrence IP Camera – Getting Started

This article provides instructions on how to setup the 4K Ultra HD Smart Deterrence IP Camera (E893AB Series).

Important Installation Guidelines

The optimal installation location, including the height and angle of your camera, will depend on the type of detection settings that you want to enable. Since the optimal angle for person and vehicle detection is different from the optimal angle for face detection, you will need to select one approach.

Note: You cannot enable both face detection and person and vehicle detection at the same time.

Based on your detection preference choose between:

1. Optimizing person and vehicle detection accuracy

• Choose a location where objects of interest will be no further than 50ft (15m) from the camera.
• Install the camera between 8-16ft (2.5-5m) off the ground.
• Angle the camera between 30-60° down from the level position.
• Optimal accuracy for objects of interest appear in the bottom 2/3 of the camera image.
• Point the camera where there is the least amount of obstructions (i.e. tree branches).

Accuracy of person and vehicle detection

Accuracy will be influenced by multiple factors, such as the object’s distance from the camera, the size of the object, and the height and angle of the camera. Night vision will also impact the accuracy of detection.

2. Optimizing face and mask detection accuracy

• Install in a bright area and avoid facing direct sunlight with strong backlights and dark shadows.
• Choose a location where objects of interest will be no further than 15ft (4.5m) from the camera.
• Position the camera 10ft (3m) off the ground to detect the full proportion of a face.
• Angle the camera around 15° down from the level position.
• Point the camera directly where objects of interest will be facing.

Note: Facial recording without consent is illegal in certain jurisdictions. Lorex Technology does not assume liability for any use of its product that fails to conform with local laws.

High accuracy Vs. low accuracy face detection

Accuracy will be influenced by lighting conditions and the distance/angle of a person’s face to the camera.

• To distinguish facial features, the camera must be positioned head on with a clear view of a person’s face. Obscured and partially/fully covered faces will not be accurately captured.
• To improve the range of face detection in low light conditions, color night vision will switch to black & white. If you cannot meet these requirements for installation, it may be best to follow the guidelines for person and vehicle detection instead.

Mask detection

With face detection enabled, you can set the alarm type to detect if a person is not wearing a mask. A person not wearing a mask or improperly wearing a mask will be captured in the face preview sidebar and a notification will be sent through the Lorex Home App.

• Enable Mask Detect and Auto-response to remind a non-mask wearer to: “Please wear your face mask”.

For full instructions on installing and connecting the 4K Ultra HD Smart Deterrence IP Camera to the NVR, visit Installing 4K Ultra HD Smart Deterrence IP Camera.

<p>The post 4K Smart Deterrence IP Camera Installation Guide first appeared on NVR IPCAMERA SECURITY.</p>

Lorex Camera Troubleshooting

How should you go about troubleshooting the Lorex camera? Be methodical about it. Experiment and see which of the possible reasons is causing your cam to act up. Most issues can be solved in a DIY fashion, thankfully.

See More Articles

• How To Resetting Passwords on Lorex IP Cameras
• How to Lorex devices firmware updates
• Lorex Client Software and Mobile Apps All Model

When troubleshooting the Lorex camera, you should be methodical about it. Experiment and see which of the possible reasons is causing your cam to have issues with its video feed, app connection, and other features. Most issues can be solved in a DIY fashion, thankfully.

Without further ado, let’s discuss lorex camera troubleshooting. Let’s find ways to make sure your surveillance devices are always up and running when all is said and done

My camera is showing itself as offline on my NVR. How to Fix!

The DVR/NVR system assists in making it easier to keep tabs of the live feed and the status of the cams. If your connected Lorex cam is displayed as “offline” on your NVR, it might be because of an issue with the NVR’s internal settings or it might instead be a cable connection issue.

You can fix this by restoring your NVR to factory settings if it’s called for.

Fixing an Offline Lorex Camera with a Direct Connection

Check the port connections if your offline cam is connected directly to the back of the NVR. To do this, switch ports of an offline camera with an online camera.

If the offline cam displays itself as online when plugged into another port and the online cam becomes offline on the other port then it’s a port issue. This indicates that your NVR port settings should be restored to default or factory settings.

• LHV/LNR Series DVR/NVR: To restore this NVR model, right-click “Live View” to get to the “Quick Menu”, click the “Main Menu”, click the Setting Icon, click “Setting” then “Default”, and check the menus you wish to restore to default settings.

Click “Apply” to save changes then click “OK” to exit the menu.

• ECO Series DVR/NVR: To restore this NVR model, right-click on “Live View” to access the “Quick Menu”. Click the Main Menu icon (a house) the click “Advanced”. Click the “Maintain” tab and then go to “Load Default”.

Select the menus you wish to restore to factory settings or click “All” to restore the entire system. Click “Apply” then “OK” on the Warning Window. Click “OK” to return to the menu and “Exit” to return to the previous menu. Reboot the DVR for the changes to take effect.

• LNR200/LNR300 Series NVR: To restore this NVR model, right-click “Live View” then click “Menu”. Afterwards, click “Maintenance”, “Default”, and then “OK” to auto-reboot the NVR and restore the device to its factory settings.
• LHA/LNK Series DVR/NVR: To restore this NVR model, go to the Taskbar and click, the Main Menu icon (a house). From there, click the “Advanced”, “Maintenance” option, and the “Maintenance” tab. On the tab, click “Load Default”.

Select the menus you wish to restore to factory settings. Click “Save” to confirm then restart your NVR for changes to apply.

If this doesn’t fix your offline camera this might mean hardware failure. Contact Technical Support for assistance and potential replacement if the cam is under warranty.

Fixing an Offline Lorex Camera with a PoE Switch Connection

If your offline cam is connected to a Power over Ethernet (PoE) switch (that’s also linked to your router) then you might need to reconnect the cam to your NVR.

• Reconnect and Disconnect: To reconnect your camera on an LHV/LNR Series NVR, disconnect then reconnect the cam to the switch. Make sure the switch is linked to the same router as your NVR.
• Menu Navigation: Now right-click “Live View” to get the “Quick Menu”. Now click “Device Search”. Login the NVR with your login info. The default username and password is in your user manual.
• Device Search: After clicking Device Search, your NVR will search the network it’s connected to for any IP cameras. It’ll then display them on the top half of the Remote Device window.
• Select Camera: Select the camera you wish to reconnect to on the window then click “Add”. Enter the password of the cam (also in your user manual). The cam appears on the window’s lower half.
• Green Status: After a few moments, the status should turn green. This indicates the cam has been successfully added to the NVR.

How do you restore an IP camera to default settings?

Make sure the cam is connected to your NVR through the Ethernet cable. Press and hold the reset button located at the base or back of the camera. While holding this button, disconnect and reconnect the Ethernet cable.

This should make your cam go back to factory settings and restart for good measure. The camera should start operating normally after the restart. However, because it’s back to factory settings, you’ll need to reconfigure the system and put in your custom settings from before.

Frequently Asked Questions

Here are some frequently asked questions about Lorex cams.

Why is my Lorex camera not working?

Usually, it’s because your cam has lost power or has power supply issues. It might have a loose or faulty video cable or the power adapter might be disconnected. To fix this, check the point of contacts for your camera, recorder, and monitor or TV.

Why is my Lorex camera offline?

If on your NVR the connected camera is shown as offline, it could be an issue with the cable connection or the NVR’s internal settings themselves. If your offline Lorex cam is connected directly to the back of the NVR check the ports and the cables for damage and potential replacement.

How do I get my Lorex camera back online?

The easiest solution to get your Lorex cam back online (aside from power-cycling your router or modem) is by reconnecting the device to your Lorex home app. Launch the app, go to “Settings”, “Wireless Network”, and then follow the on-screen connection guide to get your cam working.

Why are my Lorex cameras not working?

Loss of power is the most common reason why security cameras go black. It happens when power adapter is disconnected and cable that connect the camera to the recorder and monitor becomes loose and faulty. To fix the issue, we recommend that you check any point of contact on your camera, recorder, and monitor.

How do I reset my Lorex camera?

To reset the IP camera to default settings:

1. Ensure that the camera is connected to the NVR via an Ethernet cable.
2. Press and hold the Reset button on the back or base of the camera.
3. While still holding the Reset button, disconnect and reconnect the Ethernet cable.
4. The camera will reset to defaults and then restart.

Why is my Lorex camera offline?

If a connected camera is showing as Offline on your NVR, it could be related to an issue with the internal settings of your NVR or a cable connection problem. If the offline camera is connected directly to the back of your NVR, check the port connections.

How do I get my Lorex camera back online?

Reconnect your device to the Lorex Home app.

Once you have powered on your device and restarted your router, you can reconnect your device to the Lorex Home app. To reconnect to the Lorex Home app, launch the Lorex Home app > tap Settings > Wireless Network > then follow your device’s on-screen connection guide.

What causes security cameras to stop working?

Why does video loss happen in security cameras or systems? Most of the time, the issue of video loss on CCTV security cameras, DVR or NVR, is caused by several factors: network issues, bad power supply, cabling problems, defective hardware, bugs on the camera’s software, IP address conflicts, bad configurations, etc.

Why are my security cameras not working?

Reboot the security camera

Reboot the device. Rebooting your security camera will release its cache to flush, re-calibrate the settings, and revise connections. Directly unplug the security camera from its power supply then wait for a few seconds before plugging it again. This will reboot it.

Where is the reset button on my security camera?

How to Reset Your Security Camera

How do I reset my security camera?

How to reset IP Camera to factory defaults

1. Keep the device powered on for at least 30 seconds to complete its normal startup.
2. Find something like a pin to press the Reset button on the camera and hold it for 15 seconds to restore the settings to factory defaults.

How do I reset my camera?

After the power cable plugged keep holding the reset button . The red PowerLED light will flash on for 3 second first, turn off for about 15 seconds, flash on for another second and turn off again. This procedure takes around 20seconds and camera will power up. Release the reset button.

Why does my security camera Say no signal?

One of the most common problems when a camera is not displaying video is a bad cable or BNC connection. Using a test monitor, you can temporarily eliminate the power and video cable that your camera is using.

How do I reset my Lorex PTZ camera?

To restore the camera to default settings:

Press and hold the reset button below the camera module for at least 10 seconds. While still holding the reset button, disconnect and reconnect the Ethernet cable. Hold the button for 15 seconds before releasing.

How do I connect my Lorex security camera to Wi-Fi?

How To Set Up Lorex Wi-Fi Connected Wireless Home or Baby …

Why do security cameras go black?

Some users experience CCTV camera black screen or video going black at night, it’s likely that the camera lacks infrared night vision, or the IR night vision camera doesn’t have an IR cut filter or a faulty IR sensor, or you simply forget to turn the IR on. Quick Fixes: Check camera settings to make sure the IR is on.

What happens if you unplug a security camera?

When your house, the cameras won’t record. When you are away from the home, the cameras record. They’ll still be “working” but not recording.

Do security cameras go bad?

Once your security camera system is in place, the cameras typically fade into the background quite quickly. After a few weeks, you might not even notice they’re there. That’s not an issue on its own, but it does mean that you need to be intentional about keeping an eye out for wear and tear on the cameras.

How long does a security camera last?

In general, most security camera footage is kept for 30 to 90 days (1 to 3 months the most).

Why is my security camera flickering?

CCTV Cameras can Flicker due to Lighting or Electrical issues. Some lightbulbs can operate at a frequency that will cause the camera viewing it to flicker. The frequency of power being sent to the camera can be incompatible and also cause flickering. Insufficient power is another possible cause.

How do I reset my Lorex NVR?

How to Reset Factory Default Settings to your Security Video Recorder

How do I reset my NVR to factory settings?

To factory reset the device, hold the reset button down and unplug the NVR from power. Once power is removed from the unit, continue holding the factory reset switch for 4 – 5 seconds, continue holding the reset switch and plug the power supply back into the unit. You should hear a beep if not that is alright.

How do I reset my Cove outdoor camera?

If you are resetting your Cove Indoor Camera (the smaller camera with a black base), use a small paper clip or something narrow to press the button in the reset hole. The reset hole is located on the back of the camera in the top left corner next to one of the screw holes. It will have the words “Reset” next to it.

Does a factory reset delete everything?

Factory resets aren’t perfect. They don’t delete everything on the computer. The data will still exist on the hard drive. Such is the nature of hard drives that this type of erasure doesn’t mean getting rid of the data written to them, it just means the data can no longer be accessed by your system.

What happens if I reset my camera?

The Reset Default or Camera Settings function only resets the shooting settings of the camera to their default settings.

Ultimately

Most Internet issues root from the router itself requiring a reset or a power-cycle. Most issues involving the features of the cam root from power supply or insufficient power. It also involves a lot of default settings resets.

Troubleshooting is a lot easier to accomplish than you’d think. You just need to read the instructions carefully and zero-in on the cause of the problem. This way, your Lorex smart camera should be able to seamlessly stream video and ensure the safeness of your home.

How to Reset Lorex Camera?

How do you reset the Lorex cam? Does it involve pinhole or pushbutton reset button? How long are you supposed to push the reset button? Can you use your app to do the reset?

The decades-old Lorex brand is a well-established company in the security technology industry. It offers topnotch, professional, and consumer-grade security systems for commerce and residences as well as homes, apartments, and offices.

How to Reset Lorex Camera

Some Lorex IP Cameras include a reset button found on the device itself. You can do manual reset with the button in order to restore the cam to default or factory settings (i.e., the settings it has fresh off its box). In order to reset your Lorex Cam to factory or default settings, do the following.

• Make sure the cam is connected care of Ethernet cable to the NVR.
• Press and hold the reset button by your finger on the base or back of the camera. It varies from model to model.
  • You might have to take off the housing in order to access this reset button as well.
  • Scan through your cam’s user manual in order to find out the specific location of the reset button on your model of Lorex camera.
  • You can also avail of documentation and downloads for your device on the Lorex website.
• While still holding and pressing the reset button, disconnect the Ethernet cable then reconnect it soon after. Don’t let go of the button for 15 seconds afterwards.
• Release the button and check if the camera resets to defaults and restarts. The restart process will take a couple of minutes to complete.

The camera should work normally after the reset and restart. However, you’ll need to input your customization settings and reconfigure everything when all is said and done. If the reset isn’t successful, retrace your steps and attempt it again.

What Does the Lorex Camera Brand Bring to the Table?

The Lorex cam brand offers some quality products, such as its Ultra HD 4K 8-Channel Security System. It includes various high-end video cameras that connect with each other. It’s also a proper example of the best that the Lorex brand offers.

No Mandatory Monthly Fees and Optional Cloud Service

There’s a lot to like about the camera line. For instance, you don’t need monthly fees for it to work. You don’t have to worry about long-term contracts or fees that require cancellation in case you wish to switch to another provider.

The only costs linked to this package deal were the initial cost of the equipment and a fee for premium cloud storage (optional). It’s not like other products that emphasize cloud storage fees as a requirement for their products to work decently.

High Video Quality

You have 4K video quality, which means even a single frame screenshot reveals quite a lot in terms of what’s happening before the camera. You’re likelier to recognize faces, prevent blurs and obfuscation, and identify what you’re looking at in high-quality footage.

It’s no antiquated bank security camera with fuzzy footage. Everything is as clear as day and akin to real-time footage you’d see in a live-feed of a sports event like the Super Bowl.

People/Vehicular Detection

It’s also quite the advanced camera network or system due to its vehicle and people detection. More to the point, it has advanced motion detectors that alert you when there’s movement on your party by people or vehicles.

This prevents false alarms involving small animals or moving branches. The A.I. of the system detects only people and vehicles instead of pets or wildlife such as raccoons and squirrels.

Because you’re monitoring everything via smartphone, tablet, or some other mobile device, this feature eliminates unnecessary (and annoying) push notifications.

The Installation Process

The installation process of the Lorex camera system can get involved and complex, like in the case of its reset process. There’s no option for professional installation help from Lorex. You might have to hire a general third-party handyman to do it for you.

This is especially disadvantageous to any user that doesn’t have any technical expertise or DIY know-how when it comes to installing equipment.

Monitoring Limits

The system requires you to monitor things on your own through the Lorex app. This is mostly fine, but other systems feature 24/7 monitoring for consumer-grade or even industrial-grade use.  You have to call for help in the event of an emergency yourself.

It’s not like other systems that call emergency services like the police, an ambulance, or the fire department for you. It’s not necessarily a deal-breaker for most, but for those looking for 24/7 CCTV monitoring might get disappointed.

The Specifications of the Lorex Camera 4K Ultra HD

The Lorex Ultra HD 4K 8-Channel Security System allows you to avoid monthly fees completely with a fully functional camera system that doesn’t require the cloud storage in order to work. This is because it boasts of local storage through a hard drive.

To wit, it comes with the following specifications:

• Local storage through hard drive.
• 18 LED infrared sensors for night vision.
• Its recording type is motion-activated recording.
• It offers 10 gigabytes of free cloud storage as well.
  • The free plan extra features include 3 RapidCaps per month.
• Optional expanded cloud storage subscription for all-access mobile video.
  • The Lorex Cloud Premium monthly plan only costs about $4.
  • The Lorex Cloud Premium yearly plan only costs $35.

Don’t Forget to Keep This in Mind

If you wish to reset your IP camera to default settings, you need it to be connected to your NVR through its Ethernet cable. You should then press and hold the reset button found at the base or back of the cam. Afterwards, connect and disconnect the Ethernet cable while still holding the button.

From there, wait 15 seconds more before releasing the reset button. This allows the device to return to factory settings then restarting when push comes to shove. The specifics of resetting the cam have been made this complex to prevent accidental resets when you don’t need to do a reset.

References:

1. “IP Cameras: Restoring default settings“, LorexTechnology.com Help, Retrieved February 28, 2022

How to Connect Lorex Camera to Phone?

How do you connect your Lorex Cam to your smartphone? Through the smartphone app of Lorex, of course. Keep on reading to find out the rest of the details and the steps needed to accomplish this task.

The makers of Lorex Cameras are continuously evolving and adding new products in their lineup. They’re not a stagnant brand at all. They’re all about beefing up their tech to compete in the competitive security cam market.

They even have an Ultra 4K camera system included in their lineup of Wi-Fi or IP surveillance camera solutions that outdo 2K or 1080p offerings.

How to Connect Lorex Camera to Phone

Here’s what you should do to connect your Lorex Camera with the Lorex Home App. Once app connection is established, you’ll be able to control your Lorex camera with your phone.

• Open the app known as Lorex Home first.
• Go to the “Devices” screen and Tap the icon labeled “Add Device”. This will add your Lorex Camera to the app and thusly to your smartphone.
• Scan the QR code on your Lorex Wi-Fi cam using your smartphone as well.
  • If your phone can’t scan the code, tap the option, “Manually Enter Device ID”.
  • Make sure the LED is flashing green and you hear the camera startup chime.
• Let your Lorex Home App establish a Wi-Fi connection via your camera.
• Now you’ll be given a prompt to enter a secure password for the device. Set a strong password.
• Choose the Wi-Fi network from the list of available networks on the area then enter the Wi-Fi password to make that connection.
• Once more, make sure that you hear a camera chime and the LED has become a solid green. After this happens, tap “Next”.
• Make a name or label for your Lorex cam/device by selecting a list of predefined names. You can also enter a custom name on the indicated text box if you wish.
• Tap “Complete” to finish the process.

You’ve now successfully connected your Lorex Wi-Fi cam to your phone via the Lorex Home application. Congratulations.

Why Should You Make the Switch to Lorex Security Cams?

Lorex faces stiff competition against Ring, Blink, Nest, Arlo, ADT, and Wyze as well as hundreds of other “lesser” known security cam companies such as Reolink, Yi, AmCrest, Swann, SimpliSafe, Danale, Foscam, Geeni, HikVision, and Hive.

However, Lorex has several aces up their sleeves, including their crowning achievement of an Ultra HD 4K camera system that outdoes even bank CCTVs and their fuzzy videotape recordings. Their cams also showcase video displays from day to night as well as platform integration, audio features, and more.

How to Connect Lorex Camera to Phone?

More about the Lorex Brand and Its 4K Offerings

You can find tons of beefed-up security system options with Lorex on its homepage. You might even feel overwhelmed by the options. Instead of offering smart devices, they’ve really zeroed-in on security cam tech.

You can shoot 2K or 4K with the Lorex brand. It even offers wireless outdoor cameras to boot. However, its head-turner of a product remains its Lorex Ultra HD 4K 8-Channel Security System.

To wit, the whole package offers the following:

• 1 Mouse
• 1 HDMI Cable
• 4 Mounting Kits
• 1 Security Decal
• 1 Ethernet Cable
• 1 1-TB Hard Drive
• 5 Power Adapters
• 1 Quick Start Guide
• 4 60-Foot BNC Cables
• 4 Ultra HD 4K Cameras

All that’s missing is 3 French hens, 2 turtle doves, and a partridge in a pear tree! It will really feel like Christmas when you unbox this monster of a package deal.

Why Ultra HD Makes Perfect Sense for Security

Because Lorex is faced with so many home security systems in the market, it naturally pushed the technology to 4K video quality. However, some might question whether this was a wise decision or not. Isn’t 1080p Full HD enough to reveal face details or plate numbers?

Isn’t 4K video overkill? The present industry standard for Nest and ADT is 1080p. The highest quality video for smart security cams is actually 4K but many consumers question if it’s required.

By our estimation it does help in long-distance shots and capturing detailed footage of intruders when the motion detection is triggered, especially for the Lorex 4K Ultra HD 8-Channel Security System.

The Pros and Cons of the Lorex Security Cam Brand

It was reported back in 2018 that the global smart home security market was valued at $2.14 billion. It was expected to grow up to $4.37 billion this year in 2022, and even the pandemic shouldn’t slow down its growth. If anything, it might’ve pushed more people to invest in smart cam security!

Aside from the 4K Ultra HD 8-Channel Security System, Lorex has a hose of cameras in its arsenal. These products pack some serious security power in their own right, but they have some drawbacks you should watch out for too.

Pros:

• No contracts and monthly fees.
• The app experience is buttery smooth.
• Local storage via 1TB hard disk and the like.
• Its color night vision offers long-range coverage.
• Free cloud storage and optional expanded cloud storage.
• There are lots of equipment and building options aplenty.
• All models offer HD video quality in 720p and 1080p (up to 4K in some of them).

Cons:

• Cheap Lorex packaging.
• Limited customer service hours.
• It’s hard to navigate the Lorex website.
• Dealing with occasional false alarms and notifications.
• Some might feel like Ultra 4K HD quality footage is overkill for surveillance.

Ultimately, Lorex cameras are worth a look even over the ever-popular Ring or Arlo cams because of the company’s sheer focus on these devices. They’ve found a way to make Ultra 4K security footage possible and relatively cost-effective for its quality. That’s no simple feat to accomplish!

Never Forget the Following

To connect your phone to your Lorex Wi-Fi cam, 4K cam, or wireless cam, you need it to connect to the Lorex Home mobile app. This shouldn’t be a problem since all Lorex products use mobile devices in order to operate them, with your smartphone or tablet doubling as their remote controls.

You’ll need to add the device to the app, scan a QR code or manually enter the device ID, setup a password for your account, connect to your home Wi-Fi, and name your device to separate it from the other devices integrated with the application.

How to Connect Lorex Camera to Wi-Fi?

Lorex cams are powerful cameras with reliable technology and no monthly fees. With that said, how do you connect the Lorex Cam to your Home Wi-Fi exactly?

Lorex cams might not have the name recognition achieved by Ring cams from Amazon and Nest cams from Google. However, they have many other things going for them, such as staying in power. The famous Canadian brand that’s making their splash stateside has been around for quite a while.

Regardless, let’s learn to connect the Lorex camera to wifi down below. We’ll also discuss Ethernet connections to NVR, restoring the camera to factory settings, and the things that make Lorex products stand out.

How to Connect Lorex Camera to Wi-Fi

Here’s how you can go about connecting or changing the Wi-Fi provider of your Lorex Camera. This process works whether you’re setting up your Lorex cam for the first time, right out of its box, or if you’re switching from one Wi-Fi connection to another.

• Activate the camera hotspot by pressing the reset button once.
• Open the Lorex Home App. Go to “Device Settings” by tapping onto it.
• Scroll down the menu then select “Wireless Network”. Tap “Next” afterward.
• Tap “Join” once you get a prompt to join the Wi-Fi network.
• Wait for your device to connect to the Device Hotspot.

Restore Your Lorex Camera to Factory Settings

In order to reset your camera to default or factory settings like it’s fresh off of the box it came with then you should do the following:

• Look for the reset button. Depending on the camera, it could be located at the base or back of the camera.
• Press and hold this reset button for 10 to 15 seconds or until you hear the chime indicating that the camera has undergone the reset process.
• Look below the lens for the flashing green light. This indicates whether the cam has fully reset and restored factory defaults or not.

Why Does the Lorex Camera Say It’s Offline?

You might need to simply reset or power cycle your router (turn it on and off) until the connection returns. If it’s an issue with the camera itself then that’s what the reset function is for. Go ahead and reset the camera to see if that puts your cam back online.

If your connected Lorex Cam claims you’re offline on your NVR, it could be an Internet connectivity issue, internal settings of your NVR, or an Ethernet cable connection problem.

If your offline camera has a direct connection to the back of the NVR, check the ports for damage or a loose connection. Or you can restore your NVR to default settings in order to see if that fixes the issue.

Things That Make the Lorex Camera Stand Out

The best of the best of the cream of the crop of Lorex Camera products—Lorex Ultra HD 4K 8-Channel Security System—has a lot going for it.

It’s able to take on rivals like Amazon’s Ring Cams or Google’s Nest Cams because of features like its exceptional video quality up to 4K, commercial-grade quality and construction, and several custom recording options.

Furthermore, Lorex Wireless camera batteries last for 4 months of regular use. While this might sound short compared to other devices that have batteries that last 6 months, those devices tend to get to the 6-month figure by putting their cams on the lowest settings.

What More Can Be Said of 4K Quality?

Writing about how good a camera’s audio and video doesn’t do it justice. Instead of just using your imagination, look for good video reviews on the Lorex camera, particularly their best offerings like the Lorex Ultra HD 4K 8-Channel Security System or the Lorex Wireless Camera.

Their best cameras offer Ultra HD 4K or better than the standard 720p HD or 1080p Full HD of other camera brands like Amazon Ring or Google Nest. They showcase a detailed video display worthy of a Super Bowl livestream or the latest Marvel superhero movie.

In security and surveillance terms, everything becomes more detailed. The faces of would-be burglars or package thieves will be revealed or the license plate number of their escape vehicle would be exposed.

Lorex Camera Customer Service

You can get to the Lorex Cam customer service from Monday to Saturday from 11:00 AM to 10:00 PM Eastern Standard Time. You have to wait if you get problems with your system outside of those hours. Thankfully, its website has an FAQ, help desk, and support for common issues and glitches.

The reset button option, by the way, covers most connection and account access issues even though it can get quite annoying having to reconfigure your cam or set of cameras every time.

The Global Home Security Market

According to recent reports, the global home smart security market has gotten a value of $2.14 billion in 2018 and is estimated to grow to $4.37 billion by 2022 (this year).

The demand for Wi-Fi or IP cams has only grown during pandemic times even though no reports are forthcoming exactly because we’re dealing with Covid-19. People want to feel safe and secure even when they’re stuck at home during lockdown.

As lockdowns get lifted and everyone starts going back to their offices, they also want to keep an eye on their empty houses with the ease of a mobile app.

Even When Faced with Stiff Competition

Even when faced with stiff competition from Ring, Blink, Nest, Arlo, and Wyze, Lorex finds a way to outdo them in more ways than one (particularly in terms of offering 4K Ultra HD cameras versus their 1080p or 720p offerings).

They might have name recognition, the backing of industry giants like Google and Amazon, and a large market share. However, more and more people are becoming more aware of consumer-grade Wi-Fi cameras and using smart devices for security and surveillance purposes.

Never Forget

Never forget that to connect your Lorex Camera to your Wi-Fi, you need to press the reset button once (don’t press and hold, just press it) to activate the hotspot of the camera. Open the Lorex Home app, tap “Device Settings”, scroll down, tap “Wireless Network”, and tap “Next”.

When you get the prompt to join the Wi-Fi network, tap the “Join” option and then wait for your device to connect to the “Device Hotspot”. You’re now all good.

<p>The post Lorex Camera Troubleshooting first appeared on NVR IPCAMERA SECURITY.</p>

Sunba IP Camera Recording Option

Note an IP camera can work standalone without a NVR, which is different from a traditional analog system where Digital Video Recorder is a must-have.

In terms of recording, there are few options you can select from:

A. Record to a computer. This requires you to have a dedicated computer that is on for 24/7. This means if you shut down your PC/Mac, then the recording will stop as well.

B. Record to a TF card. Most Sunba IP cameras would have a built-in TF card slot that support up to 128GB micro SD card. 405-D20X can have the TF card pre-installed before shipment if you order from our website. 406-D20X, 305-D4X 405-ECO don’t have any built-in TF card slot (as of 12/31/2019). 405-ECO and 305-D4X would support micro SD card in the future. Please refer to the product detail page for the latest specification.

The limit for the TF card is 128 GB, Class 10 (Kingston recommended), so it is great for recording small motion detection clips instead of recording 24/7. This is also a good alternative/back-up for videos recorded on PC or elsewhere.

C. Record to a NVR. NVR is a dedicated recording storage device for IP cameras and it also has the benefit of viewing multiple different cameras together. In China and most East Asian countries, NVR is used very common. In USA and western countries, Blue Iris and other software + PC combo is used as an alternative to NVR. If you use Sunba IP camera with NVR from another manufacturer that is also ONVIF compliant, then basic functions such as PTZ, recording shall work but there is no guarantee that presets, motion detection will also work perfectly.

D. Record to a NAS. Your NAS must either support ONVIF or support Sunba private protocol. You will have to add our camera in the specific NAS’s interface instead of in Sunba camera’s interface.

Read More : 

• XMARTO NVR WiFi PTZ Camera System FAQ
• How to Control Analog Speed Dome by Pelco-D/P Protocol
• CamHi Pro Tutorial Guide

Steps to add Sunba IP cameras to Hikvision PoE NVR

Ultimate video guide below updated 2020/06:

https://youtu.be/gK3yf5Sg21M

For Sunba Illuminati, it should be plug and play with Hikvision PoE NVR. Just make sure the NVR supports 802.3at and has sufficient power budget (at least 30W left) for the camera.

For Sunba 601-D20X, 601-D25X, 405-D20X, 405-ECO, 406-D20X, FT-HD and 305-D4X. Please see the instruction below.

The following instruction is made based on Hikvision DS-7608NI-I2, but should be applicable to all Hikvision PoE NVR.

The following tutorial assumes that you are using the back switch of the NVR to power the camera.

You need to first ensure that the PoE NVR is 802.3at (instead of 802.3af) with 25W as the maximum power output per port otherwise the NVR cannot supply enough power to the camera.

You can google to check the NVR Spec and if you are not sure, please contact Sunba support with the NVR model to double check.

Step 1. Check the PoE Gateway of your Hikvision NVR 

Usually the PoE NIC gateway of Hikvision PoE NVR is 192.168.254.1.

Step 2. Modify Sunba IP camera network information. 

Connect the camera to a generic PoE switch, to PC or to router to modify the camera’s network info first.

Go to Device Config-Network of the camera in IE/VMS, or use the Device Manger tool to modify the camera IP to match Hikvision POE NIC.

In the picture above, we modify the IP of the camera to be 192.168.254.XXX and the gateway to be 192.168.254.1 (that matches the PoE gateway of the Hikvision NVR).

Under Device Config-ENCODE, please select H.264 instead of H.265 as H.265 is only supported by Sunba Private Protocol.

Step 3. Connect the camera to Hikvision PoE NVR. 

Wait for the camera to finish the self-diagnostic rotates upon receiving power from the NVR. This can usually take 1-2 minutes.

Step 4. Go to Camera Management of the NVR Interface. 

Select and modify the channel that the camera is connected to, and input the corresponding info of the camera that you just input.

Step 5. Click OK and wait for the camera to connect, which takes usually a minute. 

You can also refresh the page. The camera is now online.

Step 6. Live view and set up preferred recording plan. 

Contact support@sunba.net if you still have trouble connecting to Hikvision PoE NVR or if you would want to connect to Hikvision PoE when powered using DC12V adapter.

Sunba Illuminati NetHDD Requirement

To record videos of Sunba Illuminati to NAS (NetHDD), there are a few prerequisites:

1.The NAS must be able to set individual volume to the camera. You cannot set an individual shared folder for the camera, and set as the storage path as the NetHDD would not successfully initialize/formatted (it will revert back to uninitialized status). The NAS must have the ability to create multiple volumes. In short, you need to create a separate partition on the Net Disk for the camera.

2.Each camera should use an exclusive volume. Two cameras cannot share the same volume.

Here is an example for Synology: https://sunbatech.com//faq/how-to-get-synology-nas-to-record-sunba-illuminati-ip-camera/

Sunba Illuminati YouTube RTMP Connection Issues [Warp-up]

The following troubleshooting is based on the assumption that all network-related devices are connected well and functioning properly, and the camera lens module is not defective.

a) YouTube stream would disconnect after a while.

Please update to the latest firmware by following the instruction here: https://sunbatech.com//product/sunba-illuminati/
Download Tab: https://sunbatech.com//product/sunba-illuminati/?attachment_id=5507&download_file=ruhyyr1t1ylvn

We’ve also encountered another case that the YouTube stream is dropping off every 10s. This turns out to be an IP conflict. It is recommended to switch to another Static LAN IP address.

b) There is no “stream selection option” under the RTMP url configuration page.  

Please clear browser cache/browsing history, power cycle the unit and re-load the page.

c) Cannot connect to YouTube stream at all. 

Please try each of the following measures:

1. Check whether the P2P status is offline. Normally it should be “online”. If it shows offline, then this means the camera cannot communicate with the Internet. You will have to try setting the camera from static IP to DHCP to see if it resolves the issue. Or you could try setting the DNS of the camera to 8.8.8.8 and 8.8.4.4.

2. Set the DNS of the camera to

Google DNS:

8.8.8.8

8.8.4.4

Or use the router’s DNS as primary DNS, and use 8.8.8.8 as secondary DNS.

3. Try lowering the camera bitrate and FPS. Make sure the to use constant bitrate and the bitrate shall usually not exceed 4000 Kbps otherwise the upload bandwidth consumption will be extremely high, preventing the camera from communicating with YouTube server.

Disclaimer: If you have multiple cameras that you are attempting to stream at the same time under the same LAN network, it is critical to have sufficient upload bandwidth for your network otherwise the stream might stuck, drop frames or lose connections. 

Sunba IP Network Camera: Underpower Issue

Typical Symptoms 

A. Camera reboots repetitively during night time with the following cycle:

low light environment detected -> infrared on -> not enough power -> reboot -> low light environment detected -> infrared on -> not enough power -> reboot …… (cycling)

B. Camera panning by itself without gaining control over PTZ.

 

Why will this happen? 

A. PoE Camera

Wrong PoE+ Injector: The PoE injector/switch must be able to deliver at least 30W for an individual port! Must be 802.3at standard but NOT 802.3af, which is for bullet camera and can only deliver 15.4W.

Long Distance of Travel: PoE will also drop power along the Ethernet cable. If you are using a 300 ft long Ethernet cable, you may be at risk. Please try using the Ethernet cable less than 200 ft. The maximum travel distance also depends on the quality of the cable but generally it should not exceed 200 ft for the 30W power. If you increase the distance, the corresponding watts of the injector should increase as well to 48W or 60W.

 

B. Non-PoE Camera:

Long Distance of Travel with thin AWG power extension cord.

For over 50 ft of travel distance, please try using the AWG 18 standard or thicker (the smaller the AWG, the thicker the wire).

A quick test to perform is to plug the camera directly to the wall power (for power adapter) without any forms of extension.

Tips for optimizing the auto tracking performance

Before mounting the Illuminati camera outside, there are few installation tips to consider to optimize the tracking performance.

The accuracy rate of auto tracking is great involved with installation location, ambient light (such as backlight) and so on. In order to ensure the better effect, Sunba proposes some installation and setup suggestions as follows:

1.Ratio of detection object size to image size

To recognize small moving objects, you will need to turn up the tracking sensitivity. However, this would usually result in false trigger of other equivalently smaller moving objects.

We recommend adjusting the zoom level of the camera to ensure the moving object is at least 180 x 180 pixel for a 2MP 1080p camera.

2.Light (no backlight)

With backlight, it is extremely difficult to recognize moving object from the overall scene because of the overall shaded videos.

3. Draw virtual lines/polygons only on static background

It is recommended not to draw virtual lines/polygons on dynamic objects such as trees/shrubs which will move along with strong wind and thus might trigger false alarms.

What is port forwarding?

Configuring port forwarding for your IP camera enables you to access your locally connected camera on the secure side of the router (via LAN) anywhere with internet at a different location (VIA WAN) through PC/Mac or Smartphone. It basically just forwards all traffic of your private camera to a public network.

Port forwarding must be supported by your router, and configured in your router’s interface. Therefore, for specific steps of port forwarding, please refer to the manual of your router or contact the manufacturer of your router for help (user interface extremely router specific). There are many different resources on YouTube that we find helpful. And you may also explore this webpage where it has the port forward interfaces for most routers: http://portforward.com/

Though different routers have different ways of setting up the port forwarding, generally you need to 1) log in the config page of the router and 2) find the port forwarding option within the config page 3) add and configure the camera’s relevant ports to be forwarded.

The picture below has forwarded the http, ONVIF, media and rtsp ports of the camera but in reality only http and media (tcp) are required ports.

To port forward most Sunba cameras, you’ll at least need to know:

• The camera’s local IP address;
• HTTP Port of the camera;
• TCP Port of the camera (also called media port).

Note: To access your IP camera in certain software or mobile app (such as iVMS or IP Cam Viewer), RTSP port may need to be forwarded as well.

After port forwarding, you will get a dynamic WAN IP of the camera where you can use to access the camera remotely anywhere.

Use canyouseeme.org to check your WAN IP and whether the ports are forwarded successfully (or “open”).

Go to Internet Explorer and type in WAN IP: HTTP port as the address to remotely log in the camera for a quick test.

Finally, please remember that the WAN IP changes constantly (normally after 24 hours) so it may be good for you to use free DDNS service such as NO-IP.com to have a fixed domain name, which can be memorized easily.

Other Dynamic DNS service provider:  DynDNS.org and TZO.com

Please first register an account at the DDNS service provider’s site. And you will get an unchanged name for your home WAN IP: such as myname.dyndns.org  

This fixed domain will be representing your home WAN IP!

Then you can login to your router again, go to DDNS option built-in your router and enter your DDNS service provider information to make sure your router recognizes them.

What is the RTSP stream URL for Sunba IP cameras?

The fundamental format of Sunba RTSP url is below:

For SUNBA Lite Series camera:

rtsp://IP:554/user={put your username here}&password={put your password here}&channel=1&stream=0.sdp?real_stream

For example with the default network setting (RTSP port 554), username and password, the camera’s RTPS url would be as follows：

rtsp://192.168.1.10:554/user=admin&password=&channel=1&stream=0.sdp?real_stream

 

For SUNBA Performance Series camera:

rtsp://{username}:{password}@{ip}:{port}/media/video1/2/3
Corresponding to main stream/sub stream/three stream respectively;

For example:
rtsp://admin:123456@192.168.1.8:554/media/video1, it means the main stream;
rtsp://admin:123456@192.168.1.8:554/media/video2, indicating sub-stream;
rtsp://admin:123456@192.168.1.8:554/media/video3, which means third stream;

For SUNBA Illuminati, please use the following url:

rtsp://[username]:[password]@[ip]:[port]/[codec]/[channel]/[subtype]/av_stream

Below is an example of an IP camera with H.264, an IP of 192.168.1.10 and the default username and password.

rtsp://admin:Admin12345@192.168.1.10:554/h264/ch1/main/av_stream

where 554 is the default RTSP port h264 is the encoding format, and can be replaced by h265 or mpeg4

What screws do I have to use for installing the camera?

Fundamental Standard: 

601-D20X/805-D20XB (wall bracket/Ceiling Mount) – M6

405 Series Wall Mount – M4

405 Series ceiling Mount – M6

We do not offer bolt with the camera as there are too many types available and the application is very critical and depends on where/how you would like to install the camera.

For example, many people are using the camera with their pole or corner mount that has smaller hole size as compared to the camera’s mount bracket. So you will probably need one size smaller.

Also, if you are installing the camera on wood board, you generally will choose self-tapping screws for safety concerns.

Similarly, if you are installing the camera on concrete, it is recommended to use concrete expansion bolt (or expansion anchor).

Brick walls are also different. These are the variables we are unable to control by the time of shipment.

If you need any help in selecting appropriate bolts for your specific application, we would be more than happy to offer our advice.

Why only half 1/2 of the IR LEDs are on? Is my camera defective?

The short answer is, the camera isn’t defective and what you see is normal. And below is why:

Sunba IR lights work in a same way as vehicle lights; you only need low beam to view nearby objects, when your camera isn’t zoomed in.

Thus, if your IR is in “AUTO” mode (this should be the default you are in), when you focus at near objects, the IR lights are half on. And when you “zoom in” and look at distant objects, the other half IR lights will be on as the high beam. Meanwhile, the low beam side will be OFF to avoid any extra light interference. In other words, you can change the focal length to adjust the IR lights.

Alternatively, you can manually control IR lights using the “presets call” method. For example, using “103+call” as a special presets code (just enter 103 in the preset box and hit either “enter” or “go to” or “call” depending on the software you use), you can turn on BOTH sides of the IR lights.

Here is a video of how to do so:

 

 

 

However, both sides of IR may not necessarily increase the visibility at night due to light interference. That’s why auto high beam and low beam are designed to be separate.

Another thing you can do is to change the photo sensitivity of the camera by going to the menu (95+CALL). This is a threshold that you can control. You probably want to adjust it to make it less sensitive to the streetlight (more easier to be switched to night mode under “IR Auto”),or the other way around, depending on the installation environment.

CGI HTTP Command for Sunba Illuminati

The commands below is only for model Sunba Illuminati.

Assuming we have a camera with IP as 10.16.112.226，username as admin and password as abcd1234, its corresponding http commands will be as follows:

Pan Left：http://10.16.112.226/ISAPI/Custom/ptz/pan-left?authInfo=admin:abcd1234

Pan Right: http://10.16.112.226/ISAPI/Custom/ptz/pan-right?authInfo=admin:abcd1234

Tilt Up: http://10.16.112.226/ISAPI/Custom/ptz/tilt-up?authInfo=admin:abcd1234

Tilt Down: http://10.16.112.226/ISAPI/Custom/ptz/tilt-down?authInfo=admin:abcd1234

Zoom In: http://10.16.112.226/ISAPI/Custom/ptz/zoom-tele?authInfo=admin:abcd1234

Zoom Out: http://10.16.112.226/ISAPI/Custom/ptz/zoom-wide?authInfo=admin:abcd1234

Stop PTZ: http://10.16.112.226/ISAPI/Custom/ptz/stop?authInfo=admin:abcd1234

Call Preset 1: http://10.16.112.226/ISAPI/Custom/preset/1?authInfo=admin:abcd1234

Call Preset 2: http://10.16.112.226/ISAPI/Custom/preset/2?authInfo=admin:abcd1234

………

Call Preset 255: http://10.16.112.226/ISAPI/Custom/preset/255?authInfo=admin:abcd1234

Take a Snapshot: http://10.16.112.226/ISAPI/Custom/snapshot?authInfo=admin:abcd1234

Reboot: http://10.16.112.226/ISAPI/Custom/reboot?authInfo=admin:abcd1234

All HTTP commands urls above will include username and password as required entries. We are unable to make http commands without credential.

Does Sunba produce WiFi camera?

The answer is, not yet. And we currently don’t plant to develop a wireless outdoor camera due to concerns primarily over connectivity and user experiences. Chances remain that we will develop wireless models for indoor cameras as well as low-zoom in mini PTZ.

IP Cameras, compared to analog cameras, may have lags in image transmission as they are very dependent on the local network. In case of wireless, problems such as stability and connectivity may happen, especially for high zoom IP cameras. Wireless plans should work better for smaller and fixed lens cameras.

PoE is usually considered a great alternative for wireless cameras because for wireless cameras, you still have to run a power cable  (one cable solution). For PoE cameras, it is the same one cable solution but instead of the power cable, you need to use ethernet cable.

If there isn’t any forms of running a network cable, you can consider using wireless bridge to connect the camera.
In short, as you said, you can use a client wireless AP to connect to your root wireless AP:

http://www.hometoys.com/article/2012/09/using-a-wireless-bridge-and-megapixel-ip-camera-for-remote-security/1870/
Wireless bridge is widely used in surveillance projects.

How to convert recorded files for Illuminati into MP4?

The recorded files of illuminati is in MP2 that you can playback by using iFollow/Guarding Vision program. To convert it into the universal MP4 format, please download the FileConverter below:

Format Converter_v4.0.1_EN

Then after you add the file, please set to target format to MP4:

Then click “Done” and “Start” to begin processing.

How to get Synology NAS to record Sunba Illuminati IP camera?

There are two methods:

1.Using Synology’s built-in surveillance station.

Note in this way, you could have Synology record all-day, by schedule, or by motion detection.

With motion detection, you can have Synology to record using the camera’s own algorithm or using Synology’s algorithm.

Below is the fundamental setup:

Make sure the camera is set to H.264 and the username and password you entered is the camera’s ONVIF username/password, which is set at Network-Advanced Settings-Integration Protocol.

2. Recording as NetHDD

Please enable the NFS protocol for your NAS.

Then please go to Shared Folder to create a folder dedicated for recording and setup the name and location. It is NOT recommended to set the entire NAS as the recording destination.

Add encryption to the shared folder.

Confirm to apply the setting for the new shared folder.

Edit user permission for the shared folder.

Now we can go to the camera’s UI.

Under Configuration-Storage-Storage Management, please go to Net HDD and add the IP address of the NAS and the corresponding file path for the “shared folder” you set above. Make sure the mounting type is SMB/CIFS. Then enter the username/password for the NAS. Click “test”.

If the test succeeds, you will see the NAS drive under “HDD Management” as “uninitialized”. This means you will have to format the space.

We select and format the drive.

How to record to videos to TF card for Sunba Illuminati cameras?

1.Make sure the TF card is recognized by the camera and in “normal” status. If it shows error, please format to initialize the card.

2. If you want to enable motion detection recording (including line cross, intrusion and regular motion detection), please go to Events-Basic Events and enable motion detection.

PS: For motion detection, it is suggested to go to “EXPERT MODE” under the dropdown list next to Configuration to modify the parameter in order to define the minimum percentage of detection objects. This is to avoid false motion alarms on flies or tree movements. The percentage setting only applies for regular motion detection.

And then under Linkage Method, please select “trigger recording”.

Similarly, if you want to record intrusion tracking or line cross tracking, go to Smart Events, under Linkage Method, please select “trigger recording” as well.

3. Go to Storage Schedule, and select the recording type.

For regular motion recording, please select motion and click “advanced” to specify the recording length.

Again this will record all motion events including regular motion detection, and anything triggered under the current tracking mode (line cross/intrusion detection).

If you want to exclusively record just the line cross tracking or intrusion tracking, please select Events and double click the purple time bar to specify the type of Events that you want to record.

Don’t forget to click “Save” to take effect.

4. If you go to Playback section, select a date and click “Search” you will find a series of pink/red bar indicating recorded events.

How to reset password for your Sunba Illuminati camera?

Method A. Safety Questions

This is the easiest way and can be done in both SADP (choose security questions in “Mode”) or Web UI.

There are 3 pre-loaded answers (sunba) to the following 3 questions.

Method B. Safety Email

Before You Start:
1) You should have set up a reserved email account already.
2) You are on the same network as the camera.

Enter the camera web interface (you can use ANY browser even if it doesn’t support live view), and click “Forgot password”.

Select Email Verification as the Verification Mode, and export the QR code.

Save the QR code and send it to
pw_recovery@device-service.com as an attachment (PNG format).

Note:
1) You can use either your reserved email or any email to send this QR code. Only the reserved email will receive a valid verification code within 5 mins.

2) The verification code is only valid for 24 hours.

3) The QR code changes when you change the reserved email address.

Method C. XML Verification File

If you don’t have upfront security questions set, you can send security verification files to Sunba support team.

Go to SADP tool, and search the camera.

Note: If the SADP IPV4 search doesn’t identify online device, make sure the camera is connected to the main router (instead of any secondary router/switch) and is on the same network with your computer. You can also try directly connecting the camera to the computer with Ethernet.

Select the device and click “Forgot Password”.

Select “Export/Import Secret Key Mode” and click “Export” to select a path that exports the XML key request file.

An XML key file will be generated automatically in the selected path.

Please send the following information to support@sunba.net:
1)XML key request file
2)Order ID or proof of purchase

Sunba support team will return an “input key” within 24 hours.

Alternatively, you can self-generate the password via our server: http://122.152.220.16:8000/

If you cannot access the server, please contact support@sunba.net and we will reboot/re-activate the server.

Note:
1) You can power off the computer or exit the SADP tool waiting for the key from Sunba.
2) Please do NOT power off/reboot the camera. The camera needs to stay powered before getting the return verification key, otherwise the previously sent key request file will expire.
3) After you receive the verification key file from Sunba, please import it within 24 hours otherwise the file will expire.

If you want a quick remote session, Sunba Support (support@sunba.net) will generate an immediate password based on the QR code from the SADP tool.

How to resolve the “Device Rejected” error in SADP tool

If you are going to make changes over SADP tool, and you are seeing this error prompt, it usually occurs for the following reasons:

1.The password entered is incorrect.

2.The security level of SADP is not authorized to modify the camera’s network information.

For 1st, please refer to this article to reset your password: https://sunbatech.com//faq/how-to-reset-password-for-your-sunba-illuminati-camera/

For 2nd, please go to Configuration-System-Security and change Security Service to “enable illegal login lock”.

If you are unable to access the camera’s interface, connect the device directly to the computer to make the changes.

I am unable to get PTZ working in Blue Iris for Sunba Illuminati

The article is for model Sunba Illuminati.

Firstly, please go to Configuration – Network – Advanced Setting – Integration Platform.
​
​Make sure ONVIF is enabled, and the added user is an ADMINISTRATOR instead of a MEDIA USER.

Note ONVIF media user doesn’t have permission to control PTZ for the camera.

Then, please follow this instruction to setup the camera in Blue Iris 5.

We recommend that you delete the old entry and start from scratch to add the camera.

https://youtu.be/_fnwSqdiVSo

I am unable to live stream on YouTube with Sunba Illuminati

The article is for model Sunba Illuminati.

1. Please first make sure the camera is set to the correct video format.

1. Please first make sure the camera is set to the correct video format.

Only H.264 (video) and AAC (audio) is supported by YouTube (below is quoted from YouTube):

Incorrect stream format
Your encoder is set to something other than H.264 video and AAC audio. Adjust to H.264 video and AAC audio for the stream to be properly ingested.

Please change the container format for the video. The current container format isn’t right for this configuration.
The audio stream is encoded with an unsupported codec. Please set the audio codec for the stream to a supported codec (AAC, MP3).
Please set the video codec for the stream to H.264. The video is encoded with the wrong codec.
Please correct the video codec profile for the stream. The video is encoded with the wrong codec profile.

You can change the video and audio codec info in Configuration-Video/Audio.

2. Please make sure you input the correct RTMP url in the camera configuration page.

For example:

If the YouTube Stream key is 5zkh-ptxp-08t6-8ykc

And the YouTube Stream url is rtmp://a.rtmp.youtube.com/live2

Please enter the following format under Configuration-Network-Advanced Settings-RTMP:

{Stream URL}/{Stream Key}

In this case, it would be rtmp://a.rtmp.youtube.com/live2/5zkh-ptxp-08t6-8ykc

3. Frame rate/bitrate too high with limited bandwidth. Please note streaming to YouTube takes your upload bandwidth.

However, please be aware that globally download bandwidth is generally higher than upload bandwidth (e.g., 200Mbps download vs 10Mbps upload). So it is essential that you know the upload bandwidth of your network package before determining the quality of streaming.

For HD level live streaming, at least 5Mbps is required and you should leave some bandwidth for less competitive upload events.

Therefore, if your stream lags a lot or if the stream fails to connect despite 1&2, you should try lowering the bitrate and frame per second.

For more information, please refer to: https://support.google.com/youtube/answer/3006768?hl=en

Internet Explorer Snapshot/Video Record Failed

Please add the camera’s IP or domain to the trusted sites of your internet explorer browser as follows and try restarting the browser.

Do NOT check the “require server verification (https:)” option.

Is there a joystick available for my IP cameras?

The answer is yes but we would not recommend that.

The reason is because IP cameras can already be remotely controlled via Smartphone anywhere with internet so it is generally very redundant to have a joystick (3D keyboard).

For more information about smartphone control, please refer to: https://sunbatech.com//faq/sunba-ip-camera-mobile-apps-can-use-control-dvr-nvr/

However, if you really want to have a joystick to control your IP camera, you can google “ONVIF joystick” on amazon.com. All of our IP cameras are ONVIF compliant.

We have customers who have used PTZOptics IP ONVIF keyboard and the PTZ function does work. The preset function, however, only works for the performance and smart series.

Is there an additional dome cover for the camera?

Please note if the camera is infrared, then it is unable to put a plastic cover on it because it will interfere with the infrared lights coming through.

You will need to use infrared transmissible materials to make such a cover. However, that will result in additional expenses.
That’s why infrared cameras are usually not covered.

If you put cheap plastic cover around your infrared camera, then at night it will generate blurry images.

However, if you are not interested in having the infrared feature, you may be able to put a plastic cover around the camera.

Our 502S and 205 series are infrared-free and thus has an external plastic cover.

Live View Failed Issue on Chrome (PC)

This is for model Illuminati only. Please follow the steps below to fix the issue:

 

1. ​Please make sure the web plugin is installed. If it has been installed but still no video, please remove the old web plugin:

​And then please re-install the chrome plugin: https://drive.google.com/open?id=1yewch4sj0ja4MqTs2aSrOQx510Fzyv0H

2. While live viewing via Chrome, please make sure no “screen recording software” type software is running, which will cause a conflict with Chrome live viewing.

3. Make sure the camera is in TCP mode for Live View Parameters:

My auto tracking camera doesn’t track when ONVIF is enabled

This is usually because the NVR that the camera was connected to is sending other preset commands to the camera.

You will see a list of users for the camera under Configuration-System-User Management if you have the camera added to more than 1 client.

The “user operation time” is the last time the NVR sends the commands.

Note for ONVIF, there is a process of preset matching between the camera and NVR (you will see that in the log if you are familiar with Blue Iris).

Some NVR will override or interrupt the presets set in the camera, so if you encounter this, set the ONVIF user as media and only use the NVR for recording purpose.

 

<p>The post How To Setup Sunba IP Camera first appeared on NVR IPCAMERA SECURITY.</p>