How to Add the Security System to APP HiLook Sannce

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How to Add the Security System to APP HiLook Sannce

The article will introduce how to connect the system to the mobile phone. If you have a concern about the instruction, please submit a request here to

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The article will introduce connect the system to the phone. If you have a concern about the instruction, please submit a request here to the for more details.

  1. Please check the status of the system. If the users want to view the remotely, the status must be .  It could be checked on the –>Network–> Home–>Status:
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    If the network status is offline, here is the way to fix: 
    https://support.sannce.com/hc/en-us/articles/900000545803
  2. Please the APP Home from Google Play or APP Store.
  3. Please register the APP by using an email address or a phone number.
    • Firstly, please select the country and region for the APP account. It should be in accordance with the region where you plan to the system.
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    • Secondly, please click Login button. If you don't have an account, please register the APP with an email address or a phone number. Besides, users need to agree on the privacy policy of the APP.
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    • Thirdly, please input the email address/phone number to get the security code.
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    • Fourthly, please set up a for the APP account to finish the APP registration.
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  4. After the APP registration, please follow the below steps to add the system to the app. Here are 2 methods to add the system.

A: Adding by QR code 

    • Click the ‘+' icon at the beginning:
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    • Scan the QR code of the . The QR code could be found in the Sannce Home section.
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B: Adding by Serial Number.

      • Click the Manual Adding and input the Serial No

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      • Add the device to the APP if the scan is successful.
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      • Click Finish to complete the device adding.
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      • The users could create a name for the device, or they could skip it.
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    1. Finally, the cameras could be viewed on the APP.
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    2. If the app asks for a verification code, here is the way to find it.

How to create and find the verification code?

Please go to Platform Access, click ‘Enable' and create a “verification code” by yourself. Please note the verification code must be set up, otherwise, the network status of the can't be .

When the Status is ‘Online‘, this system can be accessed remotely via the APP.

Tips:

1. If you don't want to enter the verification code each time when remote view the , please uncheck stream encryption.

2. The special characters are not allowed when setting up the verification code.
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