Annke Vision – Unlock the System Password Reset

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Annke Vision – Unlock the System Password Reset

If you forgot your system's password, please provide the following 3 information to support@annke.com, or please submit a request from the help center

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If you forgot your system’s password, please provide the following 3 information to support@annke.com, or please submit a request from the help center with the required information.

And then we will generate the security code for you to reset your system’s password in 24 hours.

Applies to:  DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DT81DP/N48PI/N44PI/N46PI/N441Y/N481Y/S500/S300/FC200

Here are the steps for you:

1. Send us a clear picture of the white label at the bottom of the device.

HK_Password-Label_1.jpg

2. Send us a picture of the system date on TV or monitor.
HK_Password-System_Date_1.jpg

3. Send us a picture of the long serial number on the Reset Password window. Here are the pictures to show how to get the long serial number:HK_Password-Double-click.png

HK_Password-Long_SN_1.jpg

If the system doesn‘t pop up the serial number and pop up a date, please send us to picture like below. Please send it to the technical support:

HK_Password-Reset_system_date.png

After we get all the information, we will provide you the security codes to reset the admin password for the system.

HK_Password-Secure_code.jpg

HK_Password-New_password.jpg

HK_Password-New_password_2.jpg

 If you can’t get the long serial No or the pop-up date, please refer to the below instruction to export a password file via the SADPTool and send it to the technical support

Another Way to Unlock System via SADP Software

Applies to:
DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61LD/DT81DP/N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/N48PBB/S500/S300/FC200/NCK800/H800/H500

Purpose: If you could not find the long SN serial number from your system, please refer to this instruction to reset the password of your system.

Steps:

1. Plug DVR/NVR to the router by ethernet cable.

2. Get a windows computer that is connected to the same router. Install software. Here is the software download link:

For Windows: https://download.annke.com/document/Computer_Software/SADPToolV3.0.3.3.zip

For Mac: https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

3. Run the software and it will detect the system’s IP.

4. Select the camera’s IP and click Forgot Password at the right bottom of the software.

SADP_tool_detect.png

export_file.jpg

5. Click export and select the path to export a file. Please don’t change the file’s name and send this file to support@annke.com.

keep_the_file.png

We will send you a key file to unlock the system.

NOTICE:
1. Please do NOT turn off your DVR and the SADP software after you exported the files. Otherwise, the exported file will be invalid immediately.
2. Please use the key file from us as soon as possible because it’s only valid for 24 hours.

By the way, please send us a picture of the white label of your system/camera. You can find it underneath the recorder. Please refer to this picture to find it.

We need to verify the SN and the model number. It is important to get the correct file.

mceclip0.png   mceclip1.png

6. Select “Import File” and choose the file we sent to you.
Input your DVR/NVR’s new password in “New Password” and “Confirm Password”, tick the option “Reset Network Cameras’ Passwords”, click “Confirm” to finish reset.

Note: Before doing step 6, please connect as many cameras to the NVR as possible, since only the connected cameras’ password can be reset together with NVR’s.

SADP_import_file__1_.png

Troubleshooting–What Can You Do if you Forget DVR/NVR Password?

If you forget your system/unit’s password, here is the quick guide for you to get some help.

 

Before you start:  Please confirm your system’s Model No.

 

As we have many different models in our various product lines, different models apply to the different reset methods. You should find the correct way to reset the system/units.

Applies to Necessary information Submit a request

DN41R/DN81R/DN61R/

DT41Y/DT81Y/DT61Y/

DT41GB/DT81GB/DT61GB

/N48PI/N44PI/N46PI   

First, click here to obtain the necessary information

Then click Submit a request

and offer the information to us

DW41JD DW81KD DW61LD DT81DP N44PAM N48PAW N46PCK N88PCH

First, click here to obtain the necessary information

Then click Submit a request

and offer the information to us

DH81NK/DH41NK/DM21O/

DM31O/DL81A/DH81S/

DH81NG/DN81NB/DM41G/

DN41CJ/DN81BJ/DN61EC/

DG81W/DG61X/DG41T/

DT81DQ/DT41DC/DT61ER

/DG41BE/DG81BE

First, click here to obtain the necessary information

Then click Submit a request

and offer the information to us

NW41V/N441H/N441K/

N28WEB/N441B/N441D/

N441L/N44PAN/N44PAJ/

N34WDB/N34WDD/N44WEB/

N44WED/N44WEC/NW41V/

N44WBD/N48WHP/N48WHE

Directly click this link, follow the quick way to reset password

If your model is not in the above list

Please submit a request to contact us

 

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