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Dahua NVR Troubleshoot All Series

M.Salih ASLAN — Fri, 23 Feb 2024 07:59:13 +0000

Dahua NVR Troubleshoot All Series, Network Video Recorder (NVR) is a specialized computer that records security video surveillance footage in digital format to a hard drive. Because the NVR does not have video capture capability, video is typically processed and encoded from the surveillance IP or CCTV camera and transferred to the NVR for storage via ethernet or WiFi network. NVRs are typically employed within IP video surveillance systems.

Disable audio recording on Dahua Recorder

Description

This article is to show how to disable audio function in Dahua IP camera that connected to Dahua NVR.

Video Instruction

Step by Step Instruction

1. Login to Dahua recorder from local system interface.

2. Under Settings, click on Camera.

3. Go to Encode.

4. Select the camera channel.

5. Click on More.

6. Click on the toggle to turn off Audio. Click OK.

7. Click Save.

Dahua NVR Troubleshoot All Series

Disable audio on Dahua IPC that connected to Dahua NVR

This article is to show how to disable audio function in Dahua IP camera that connected to Dahua NVR.

Video Instruction

Step by Step Instruction

Step by Step Instructions

1. Login to Dahua NVR Web GUI using Internet Explorer.

2. Click on Settings > Camera.

3. Click on Camera list (Some recorder will label it as Registration)

4. Find the camera channel you want audio to be disable, click on E Internet Explorer icon.

5. It will take you to the login page of Dahua IP Camera. Login with Camera credential.

6. Go to Settings > Camera > Audio. By default the Audio settings is enabled.

7. Click on the checkmark to uncheck on both main and substream.

8. Click Save.

No Audio from Live Feed

There are following possibilities:

• The system is does not have an amplification for power on the mic port.

• The mic needs to have its own power. Since the System does not supply phantom power to the mic you will need to make sure that the mic has its own power supply.

• Audio cable is damaged. You may need to re-run your cable.

• DVR/NVR’s audio port is not working. Check the mic on another device to ensure that the mic is actually working.

1. Make sure your audio on the computer or television is enabled and working by playing music or watching a video with audio online. You should see this audio meter change when playing music or video on the computer/television.

2. Once you have confirmed your audio is working on your speaker, and if you still can’t hear from your Live Feed, check your connections. If you are using an external microphone that plugs into the camera, please make sure you are supplying power to since the camera does not. See picture below:

• Also make sure your audio input is properly configured on the IP Camera. If you are using Audio In via a powered mic select line in on this screen, if you are using the microphone use Mic

3. If your connections and power are in order but you still cannot get audio from your live feed, log into your IP Camera or NVR and change the following settings.

4. If you are accessing your audio feed from a computer also make sure you have the speaker symbol enabled to enable audio from the Live Feed.

There is Audio from Live Feed, No Audio During Playback

There are following possibilities:

• It is possible that the audio feature for that channel was not enabled. Please enable audio function

• Usually there are a limited number of channels that can be accessed for audio recording. Should one of the cameras that you are wanting to be recorded with audio and it is connected later in the channels, you WILL need to disconnect every camera and connect that camera in the limited selection of channels.

1. Make Sure your camera with a microphone is working via live stream, please follow the NoAudio guide for details.

2. After ensuring you are receiving an audio feed, log onto your NVR and make sure your encoding setup is correct (Setup>Image>Encode>) and make sure your are on the right channel where the camera has a working microphone. Now make sure audio is enabled for either or both the Main Stream and Sub Stream (whichever you are recording on)

3. Also make sure your camera is scheduled to record during specified operation.

4. Also make sure your camera is set to record

5. Now playback a recording of a camera that had picked up audio, you can also simulate this by making noise by the microphone and playing that segment back. Also make sure that the Volume button is not on mute and is turned all the way up during playback.

There is no HDMI output.

• If Display is not set in HDMI mode then set to HDMI.

• If The HDMI connection is not fully set in the connection then configure and reconnect HDMI.

• If The HDMI connector is damaged then change the HDMI Cable.

• If HDMI Cable is damaged then change HDMI Cable.

• If Check if monitor is on the correct source setting then set to the correct source.

• If DVR / NVR is set to a resolution that is unsupported by monitor then reset resolution.

Video Loss 1 Camera

There are following possibilities:

• Firmware is not compatible. You will need to upgrade to the latest version.

• Brightness is 0. Please restore factory default setup.

• There is no video input signal or it is too weak.

• You will need to check the network cable.

• DVR hardware malfunctions.

Video Loss on Multiple Cameras

There are following possibilities:

• Firmware may be old. Please upgrade to the latest version.

• Brightness is 0. Please restore factory default setup.

• If There is no video input signal or it is too weak, due to the length of cable, find shorter cable.

• Check privacy mask setup or your screen saver and remove them if possible.

• If DVR hardware malfunctions then change hardware.

• If Not enough bandwidth then check internet.

• If Insufficient power then check and change power supply.

• Check if you are using You are using aluminum braid or copper braid cable and change if not.

Camera Feed is Blurry or Distorted

There are following possibilities:

• It maybe that the camera is out of focus. The real*time video becomes black and white.

• If DVR and monitor resistance is not compatible then use a different monitor/DVR.

• If Video transmission is too long or degrading is too huge then shorten the distance.

• If DVR color or brightness setup is not correct then readjust setup or default.

• If Resolution or stream is on low then adjust resolution or stream.

• If Image sensor is bad then replace image sensor.

• Direct Sunlight can cause image sensor to go bad. So place image sensor out of direct sunlight.

• Try to avoid mounting camera on a metal surface. Electrical bleeding from a power source can cause image distortion.

• Indoor Camera being used as an outdoor camera which might not have an IR cut filter.

Video is distorted when searching local records.

There are following possibilities:

Explanation:

1. If Video quality setup is too low then reconfigure video quality setup.

2. If Program read error, bit data is too small. There is mosaic in the full screen. Please restart the DVR to solve this problem.

3. If HDD data ribbon error then replace ribbon.

4. If HDD malfunction then replace HDD.

5. If DVR hardware malfunctions then replace hardware.

Remote control does not work.

There are following possibilities:

Explanation:

1. If Remote control address is not correct then find the correct address.

2. If Distance is too far or control angle is too small then shorten the distance or fix control angle.

3. If Remote control battery power is low then replace battery power.

4. If Remote control is damaged or DVR front panel is damaged then replace remote control or DVR front panel.

System does not boot

• Disconnect, reconnect power and video cables to system.

• Disconnect HDD and boot system. If system boots without HDD, then HDD has failed or is not compatible.

There are following possibilities:

• If Input power is not correct then switch input power.

• If Power connection is not correct then switch power connection.

• If Power switch button is damaged then replace power switch.

• If Program upgrade is wrong then install correct program upgrade or send to RMA.

• If HDD malfunction or something wrong with HDD ribbon then replace HDD or Ribbon.

• If Seagate DB35.1, DB35.2，SV35 or Maxtor 17*g has compatibility problem. Please upgrade to the latest version to solve this problem.

• If Front panel error then replace front panel.

• If Main board is damaged then replace main board.

NVR Randomly Rebooting or Shutting Down

Issue: NVR Randomly Rebooting or Shutting Down

• Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.

There are following possibilities: Explanation:

1. If Input voltage is not stable or it is too low, then change the power supply and cable.

2. If HDD malfunction or something wrong with the ribbon, then replace the HDD or the ribbon.

3. Button power is not enough, then add more button power.

4. If Front video signal is not stable then check and adjust front video signal.

5. If Working environment is too harsh, too much dust then clean it.

6. If Hardware malfunction then replace hardware.

How to set the date and time

Time display is not correct.

There are following possibilities: Explanation:

• Setup is not correct

• Battery contact is not correct or voltage is too low.

• Crystal is broken.

Step by Step Instructions

1. Make sure the “Time Zone” is set correctly.

GMT stands for Greenwich Mean Time.

• Eastern Standard Time: GMT – 05:00

• Central Standard Time: GMT – 06:00

• Mountain Standard Time: GMT – 07:00

• Pacific Standard Time: GMT – 08:00

• Alaskan Standard Time: GMT – 09:00

• Hawaii-Aleutian Standard Time: GMT – 10:00

2. Setup DST, if applicable.

• Daylight Savings Time begins the 2nd week of March

• Daylight Savings Time ends the 1st week of November.

3. “Sync PC” if all else fails.

4. Click, “OK” to save your changes.

Burn error /USB back error.

Explanation:

1. If Burner and NVR are in the same data cable, then separate them.

2. If System uses too much CPU resources. Then please stop record first and then begin backup.

3. If Data amount exceeds backup device capacity which may result in burner error. Then please delete data.

4. If Backup device is not compatible, please change backup device.

5. If Backup device is damaged, please change backup device.

The post Dahua NVR Troubleshoot All Series first appeared on NVR IPCAMERA SECURITY.

VIVOCloud setup and use guide

M.Salih ASLAN — Mon, 15 Jan 2024 17:45:00 +0000

VIVOCloud is a light-weight cloud service designed exclusively for SMB users. The cross-platform service is built with AWS, can be accessed with iOS and Android devices, and also supports web-based portals on both Windows and Mac. VIVOCloud supports easy connection with VIVOTEK’s ND series NVRs and cloud-based IP cameras. With the Share-Device function just a few simple steps will make it extremely easy to scale your system according to changing needs.

Getting Started: Enabling the VIVOCloud service in your device

Before starting using your VIVOCloud application, you must enable the VIVOCloud service in your devices. This guide will teach you how to enable the service in easy to follow steps:

Step 1. Log in to your NVR device using its username and password.

Step 2. Click on the gear icon to access the NVR configurations.

Step 3. In the Settings interface, select the System tab and click on “VIVOCloud service”.

Step 4. In the VIVOCloud service interface, you will see a “blue” button (old interface) or a “gray” button (new interface). Clicking this button will enable the VIVOCloud service on your NVR.

After clicking it, the NVR will start connecting to the VIVOCloud server and register the service (this might take 1-2 minutes depending on your internet connection). Once the connection is established and the device is registered in the cloud system, a QR code and Device ID will be displayed below.

Note: If you are using the local console, follow the same steps, as both the Local and Web interfaces are the same in this regard.

Now the device service is enabled and you should be able to add it to your VIVOCloud application.

VIVOCloud setup and use guide

Getting Started: Adding your NVR to the VIVOCloud application using the QR code/device ID

In order to add your VIVOCloud compatible device, you need to use a QR code or Device ID. This document will explain where to find this information:

Enabling the Service:

Before being able to add your device using its QR code or Device ID, you need to ensure that the VIVOCloud service is enabled. First, log in to your NVR device using its username and password.

Once you have accessed the device, click on the gear icon to access the NVR configurations.

In the Settings interface, select the System tab and click on “VIVOCloud service”.

In the VIVOCloud service interface, you will see a “blue” button (old interface) or a “gray” button (new interface). Clicking this button will enable the VIVOCloud service on your NVR.

If you are using the local console, follow the same steps, as both the Local and Web interfaces are the same in this regard.

Adding the device to the VIVOCloud application:

In the VIVOCloud application, go to the configuration menu and select “Add devices” to add your NVR. Then, click on the “Add devices manually” section. Here, you will be allowed to choose between using a QR code or the device ID.

Using the Device ID

Type the Pcode/Device ID found on the NVR VIVOCloud service webpage and click on the “+” button to add the NVR to the VIVOCloud application.

Using the QR Code

Click on the QR button to scan the QR code on the webpage using your phone camera (make sure to allow the application access to the camera).

Once finished, you will be able to see your NVR cameras in the VIVOCloud application.

[VIVOCloud Camera] How to generate the QR code/PCode in a VIVOCloud compatible camera?

Question

How to generate the QR code/PCode in a VIVOCloud compatible camera?

Answer

VIVOCloud devices are not limited to just NVRs; cameras that support remote connection using VIVOCloud are also available. The principle of using a QR code/Device ID is the same as with the NVR. For clarity, follow these steps to obtain the QR code/PCode of the camera and add it to the VIVOCloud application:

Step 1. Access the camera web interface using its IP.

Step 2. Go to the camera configuration by clicking on the “Configuration” tab.

Step 3. Click “Applications” > “Package management” > “VIVOCloud” and click the link of the VIVOCloud VADP page.

Step 4. Click the “Connect” button to generate a unique QR code/Device ID which will be used to add the device into the VIVOCloud application.

For security purposes, the QR code and Device ID will only be available for 5 minutes so please be sure to have your phone at hand to fastly add the device into the application.

If you are unfamiliar with the QR code scan process or Device ID registration, please refer to the following documentation:

[VIVOCloud Application] How to share your device with other account?

Question

How to share your device with other account?

Answer

Devices configured in your VIVOCloud account can be shared to other users (e.g family members, coworkers, etc.). To share devices please follow the next steps:

Step 1. Login into your VIVOCloud phone application.

Step 2. Click on the option icon to access the application account configuration menu.

Step 3. Once the menu has appeared, click on the “Share devices” button to start the sharing process.

Step 4. In the “Share devices” interface, click on the “SHARE YOUR DEVICES” button to start registering the email of the user you want to share the devices with.

Step 5. Type the email address (user with VIVOCloud account) which will be accessing your device and click the “NEXT” button to continue.

Step 6. All of your configured devices will be listed. Select the devices to share by checking them, click “Done” when finished.

Once the device is ready to share you will see a green arrow notification.

Step 7. Click on the “Share” button to share the device to the configured email account.

Important note: You can only share the same device with up to 4 accounts.

[VIOVCloud]How to share the usage data with VIVOTEK

Question

How to share the usage data with VIVOTEK

Answer

For VIVOVloud app, please follow the steps to check.

1. Go to your account from setting.

2. Go to Privacy policy.

3.Make sure the analysis and data are shared.

For VIVOCloud portal, please follow the steps to check.

1.Go to your account.

2. Go to Privacy policy.

3. Make sure the analysis and data are shared.

4. Please reload the website after seeing complete message,

[VIVOCloud/iViewer] [2.4.401/3.10.604] Why the live image is being cut for 4 equal when viewing MS9390-HV?

Question

MS9390-HV is two wide angle lens. When I view the MS9390-HV live image on VIVOCloud/iViewer, it is being cut for 4 equal.

If I login the WEB page of MS9390-HV, it is working normal. How to solve it?

Answer

We will solve this issue in VIVOCloud 2.5.1 and iViewer 3.11.1.

How to remove NVR from VIVOCloud app and portal?

QUESTION

How to remove NVR from VIVOCloud app and portal?

ANSWER

How to use VIVOCloud to connect to NVR if the NVR is already added to other VIVOCloud account?

QUESTION

How to use VIVOCloud to connect to NVR if the NVR is already added to other VIVOCloud account?

ANSWER

[VIVOCloud] Do you need to purchase a license to use the VIVOCloud service?

Question

Do you need to purchase a license to use the VIVOCloud service?

Answer

No license is required to use the VIVOCloud service with VIVOCloud-compatible devices. For more information on compatible devices, please visit the following link:

• VIVOCLOUD Support list: https://www.vivotek.com/vivocloud/support-list

[VIVOCloud Application] What is the maximum number of notifications that can be stored in the application?

Question

What is the maximum number of notifications that can be stored in the application?

Answer

The VIVOCloud application can show push notifications in the phone which will allow you to easily see alarm and device status (disconnection).

You can also see all the notifications that have been sent to the application from the NVR/Camera in the notification menu, but there is a limit on how many alarms can be stored. The application can store a maximum of 100 notifications, if the application receives a new notification when this number is exceed, the old alarms will be deleted and replaced with the new ones.

[VIVOCloud] What ports are used by the VIVOCloud Service?

Question

What ports are used by the VIVOCloud Service?

Answer

The VIVOCloud Service uses below ports:

• TCP Ports: 443, 1194, 3333-3336, 3478, 3479, 6000, 8883 and 65534.

• UDP Ports: 53, 123, 3478, 3479, 6000, 9000-9003, 47833 and 49152-65535.

If your network firewall or router only allows connections to specific ports, please ensure that the ports listed above are not blocked from inside to outside; otherwise, this could cause issues when the NVR/Camera tries to connect to the VIVOCloud server. Below is a list of possible situations you might encounter if the ports are not properly opened.

Situation 1. Cannot enable the VIVOCloud service in the NVR

If port 1194 is not opened, the VIVOCloud service on the NVR will display an yellow ‘!’ icon.

Situation 2. Portal connection issues with NVR

If the port 3478 is not opened, VIVOCloud portal will show the device as “Connecting”.

Situation 3. Slow video connection

If the other ports are not opened, you may not see an image on VIVOCloud, or the image may load slowly.

Ensuring that the necessary ports are not blocked by your network’s firewall or router is crucial for establishing a successful connection between your NVR/Camera and the VIVOCloud server. By following the guidelines above and verifying that these specific ports are accessible, you can facilitate a smooth and efficient operation of your VIVOCloud devices.

[VIVOCloud] What can I do if I cannot access my NVR device through the VIVOCloud portal or mobile application?

Question

What can I do if I cannot access my NVR device through the VIVOCloud portal or mobile application?

Answer

VIVOCloud service allows you to remotely access your NVR/Camera videos remotely using the browser or application without the need opening ports or performing extra configurations. If you encounter any issues while using this service please be sure to check the following:

1. Check that you are using a compatible browser:

If you are trying to access the VIVOCloud webportal (service.vivocloud.com), be sure to use the Firefox browser.

The VIVOCloud portal is only supported by this browser, if you use other browser you wont be able to access your NVR videos. You can find more information about browser compatibility in the VIVOCloud official webpage: https://www.vivotek.com/vivocloud#portal

2. Check that the VIVOCloud service is enabled

Before using the VIVOCloud service you need to enable it, in order to do so please go to your ND device configuration, under System > VIVOCloud service and be sure that the service is enabled. There should be a green mark next to the blue button, if you don’t see this mark you might need to click on the button to enable the service.

VIVOCloud service enabled:

VIVOCloud service disabled:

3. Check that the ND device was only added to one account:

Each ND device can only be registered to one VIVOCloud account, if you already added to another account and try it to add it into a new account you will find the following error:

If you want to delete the NVR from any other accounts because you want to add it to a new account you just need to disable the service in the configuration page and re-enable it, this will automatically remove the device from the original account. Please note that if the device was previously shared to another account it will also be removed.

4. Network and configuration check

The VIVOCloud service server is very strict with its data management so you need to be sure that everything is properly configured otherwise you might not be able to enable the function on the ND. Before enable the service please be sure to verify the following:

a) Time zone needs to match your access point time zone:

b) ND IP must be properly configured and the device internal network access point needs to have access to WAN.

c) Be sure that your NVR is up to date and is using the latest firmware available

If you don’t know how to upgrade the device, feel free to check this documentation:

• How to upgrade the ND-series NVR?

d) Be sure that the service main ports are accessible, if the main ports used for server communication are being blocked you wont be able to add the device to your VIVOCloud account. Here is a document that explains in detail which ports are used by the service.

• [VIVOCloud] What ports are used by VIVOCloud?

If after following all the suggestions mentioned in this guide you are still unable to access your device using the VIVOCloud service please contact Technical Support for assistance.

The post VIVOCloud setup and use guide first appeared on NVR IPCAMERA SECURITY.

Avigilon AI NVR User Guide

M.Salih ASLAN — Thu, 28 Sep 2023 19:32:58 +0000

The Avigilon AI NVR is a network security appliance that provides all of the functionality of an Avigilon Network Video Recorder with:

Avigilon Hardened OS, Avigilon’s secure, managed, embedded OS.

Avigilon Control Center server software.

Integration of existing multi-megapixel IP cameras in your network that are not already analytic-enabled with most of the features available on Avigilon analytic cameras:

◦ Object Detection — Detects and classifies people or vehicles to help operators verify and respond faster. Unusual Activity Detection (UAD) automatically detects atypical behavior of learned objects. Requires an ACC7-VAC license.

◦ Avigilon Appearance Search™ — Quickly locates a specific person or vehicle of interest across an entire site using a sophisticated deep-learning AI search engine.

◦ Face Recognition — Detects matches from managed watchlists to alert operators of people of interest. Requires Appearance Search and an additional ACC7-FACE license.

◦ No-Face-Mask Detection — Detects when a person is not wearing a face mask, with the ability to set- up alarms in ACC’s Focus of Attention interface, Radio Alert and ACC Mobile 3 app.

◦ License Plate Recognition (LPR) — Accurately captures license plates at a range of distances and speeds. Detects matches from managed license plate watchlists to alert operators of vehicles of interest. Requires an ACC7-LPR license.

System Recommendations

Uninterruptible Power Supply

Use an uninterruptible power supply (UPS) system to protect your video surveillance system hardware. A UPS system is used to protect critical equipment from mains supply problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated battery. It can also be used to power equipment during the time it takes for a standby generator to be started and synchronized.

Camera Frame Rate

The AI NVR can provide analytics for non-analytics cameras. For optimal analytics performance, the source camera should stream a minimum of 10 frames per second (fps).

NOTE

It is acceptable to use frame rates lower than 10 fps for LPR analytics.

Web Browser

Basic administration settings for the AI NVR are managed through its Server Management page, which can be accessed from the ACC Client application or a web browser on a network workstation connected to the AI NVR

Supported web browsers for Windows®, Mac or mobile devices include:

Mozilla Firefox®

Google Chrome™

Microsoft Edge™

Safari®

Chrome on Android™

Safari on Apple® iOS

NOTE

Your web browser must be configured to accept cookies or the Server Management page will not function correctly.

It is recommended to use the latest version of any supported web browser.

Networking

When locating where to install the AI NVR in a multi-server deployment, consider the following items:

Before connecting the AI NVR, install the latest ACC Client software on the ACC Client PC.

At initial setup time, the ACC Client PC must have network access to the AI NVR. After a multi-server site is created, the ACC Client PCs require network access to at least one site member. For more information, see Download and Install the Latest ACC Client Software on page 19.

Install the AI NVR so that it can communicate over the network with all the ACC Site member servers.

Do not connect cameras to the AI NVR until after the appropriate network configuration has been set up.

Passwords

The first time you start the AI NVR you must create new administrator passwords for both:

The ACC Site running on the AI NVR.

The Server Management page running on the AI NVR .

Without these passwords the AI NVR can only be brought back into service by resetting it to its default state as it was when first delivered — all recorded data, updates made to the ACC Server software, and all configuration settings are lost and cannot be restored.

Certificate Management

By default, the AI NVR is configured with a self-signed certificate, which generates a connection warning in the web browser. Organizations that deploy their own PKI can use the Certificates pane of the Server Management page to manage certificates on the device. For more information, see Manage Certificates on page 36.

Package Contents

Ensure the package contains the following hardware:

Avigilon AI NVR

Rack sliding rail assembly kit

Cable management arm assembly kit

Bezel and key

Power cables (may be provided in a separate box)

NOTE

North American AI NVR Premium and Premium+ models come with two sets of two power cables. One set is rated NEMA 5-15P / C19 and the other set is rated C19 / C20. Use one of these sets of two power cables to power your AI NVR Premium and Premium+ models. Do not mix and match the cables by using one cable from each set.

AI NVR Premium and Premium+ models in other regions will receive a single set of 2 power cables.

Avigilon AI NVR User Guide

Overview of the AI NVR Premium and Premium+ Models

....

......Figure 1: Front view of AI NVR Premium and Premium+ showing information tag (accessible after removing front bezel)

...

Figure 2: Front view of AI NVR Premium and Premium+ with bezel removed.

1.Diagnostic indicators

Provides information about system operations.

For more information, see LED Indicators on page 48.

2.Bezel

Protects against unauthorized physical access to the hard drives. The bezel must be removed to access the front of the recorder.

3.Bezel lock

Protects against unauthorized physical access.

4.Power button

Controls the power supply to the appliance.

5.Video connector

Accepts a VGA monitor connection.

6.USB connectors

Disabled at run time.

7.Information tag

Details of the pull-out tag that provides the serial number, product service details and support information.

8.Hard drive caddies

Provides access to hot-swappable hard drives. The LED indicators on each hard drive caddy indicate the status of the hard drive.

The AI NVR Premium and Premium+ models are equipped with 10-12 hard drives, depending on the capacity of your unit.

9.Pull-out tab for the information tag

Location of pull-out tab.

......

Figure 3: Back view of the AI NVR Premium and Premium+.

1.Out-of-Band Management (OOBM) connector

Accepts an OOBM RJ-45 Ethernet connection to the management network.

2.Serial connector

Accepts connections to serial devices.

3.Video connector

Accepts a VGA monitor connection.

4.USB connectors

Disabled at run time.

5.Four (4) RJ-45 1 Gbps Ethernet ports

Use these ports to connect to the network of security cameras and ACC Client workstations.

To achieve maximum throughput and increase your network resiliency, it is recommended to use network interface controller (NIC) teaming with your network connections. For more information, see NIC Teaming for Network Resiliency on page 16.

6.Power supply

Two hot swappable redundant power supplies.

NOTE

AI NVR Premium and Premium+ models in other regions will receive a single set of 2 power cables.

7.Four (4) SFP+ 10 Gbps Ethernet ports

Use these ports to connect to the network of security cameras and ACC Client workstations.

Overview of the AI NVR Standard Models

Figure 4: Front view of AI NVR Standard showing information tag (accessible after removing front bezel)

Figure 5: Front view of AI NVR Standard with bezel removed.

1.Diagnostic indicators

Provides information about system operations.

For more information, see LED Indicators on page 48.

2.Bezel

Protects against unauthorized physical access to the hard drives. The bezel must be removed to access the front of the recorder.

3.Bezel Lock

Protects against unauthorized physical access.

4.Power button

Controls the power supply to the appliance.

5.Video connector

Accepts a VGA monitor connection.

6.USB connectors

Disabled at run time.

7.Information tag

Details of the pull-out tag that provides the serial number, product service details and support information.

8.Hard drive caddies

Provides access to hot-swappable hard drives. The LED indicators on each hard drive caddy indicate the status of the hard drive.

The AINVR-STD-24TB and AINVR-STD-48TB models are equipped with eight hard drives. The AINVR-STD- 32TB, model is equipped with six hard drives.

9.Pull-out tab for the information tag

Location of pull-out tab.

Figure 6: Back view of the AI NVR Standard

1.Out-of-Band Management (OOBM) connector

Accepts an OOBM RJ-45 Ethernet connection to the management network.

2.Serial connector

Accepts connections to serial devices.

3.Video connector

Accepts a VGA monitor connection.

4.USB connectors

Disabled at run time.

5.Four (4) RJ-45 1 Gbps Ethernet ports

Use these ports to connect to the network of security cameras and ACC Client workstations.

To increase your network resiliency, it is recommended to use network interface controller (NIC) teaming with your network connections. For more information, see NIC Teaming for Network Resiliency on page 16.

6.Power supply

Power supply.

Overview of the AI NVR Value Models

Figure 7: Front view of AI NVR Value showing information tag (accessible after removing front bezel).

Figure 8: Front view of AI NVR Value with bezel removed.

1.Bezel Lock

Protects against unauthorized physical access.

2.Bezel

Protects against unauthorized physical access to the hard drives. The bezel must be removed to access the front of the recorder.

3.Power button

Controls the power supply to the appliance.

4.USB connectors

Disabled at run time.

5.Micro USB port

Provides access to the Out-of-band (OOB) Management Network interface.

6.Information tag

Details of the pull-out tag that provides the serial number, product service details and support information.

7.Hard drive caddies

Provides access to hot-swappable hard drives. The LED indicators on each hard drive caddy indicate the status of the hard drive.

The AINVR-VAL-6TB and AINVR-VAL-12TB models are equipped with four hard drives.

8.Pull-out tab for information tag

Location of pull-out tab.

Figure 9: Back view of the AI NVR Value

1.Serial connector

Accepts connections to serial devices.

2.Two (2) RJ-45 1 Gbps Ethernet ports

Use these ports to connect to the network of security cameras and ACC Client workstations.

3.Power supply

Primary power supply. An optional secondary power supply is available.

4.Video connector

Accepts a VGA monitor connection.

5.Out-of-band management (OOBM) connector

Accepts an OOBM RJ-45 Ethernet connection to the management network.

6.USB connectors

Disabled at run time.

NIC Teaming for Network Resiliency

To further increase network resilience, it is recommended to use network interface controller (NIC) teaming with the AI NVR network connections. This can be set up using the Server Management page.

TIP

On AI NVR Premium and Premium+, either NIC teaming or separate VLANs would be required to achieve the maximum available throughput.

Since the AI NVR Value only has two network ports, if NIC teaming is used, you will no longer be able to separate recording and playback traffic with IP subnets.

The AI NVR supports three types of NIC teaming. For more information, see NIC Teaming Modes below.

NIC Teaming Modes

The AI NVR supports three types of NIC teaming: Active Backup, Dynamic Link Aggregation (IEEE 802.3ad), and Adaptive Load Balancing.

Active Backup

In this mode, one port out of the teamed network ports is designated as the primary port, and the others are set as the backup ports. While the primary network port is functioning properly, the backup ports will not be used. In the event that the primary network port fails, the backup network ports will take over. Both network ports work as unique virtual network interfaces with a single mac address visible to other network devices.

Dynamic Link Aggregation (IEEE 802.3ad)

In this mode, all of the teamed network ports will be aggregated into a single connection that has a combined bandwidth equal to the sum of all the teamed port’s individual bandwidth. All teamed network ports will be utilized simultaneously while in this mode and all devices using the teamed ports will operate at the same speed and duplex. If one network port were to fail, then all traffic will be forced through the remaining network ports and your bandwidth will be reduced to the sum of the remaining ports’ bandwidth.

NOTE

This mode requires a switch that can support IEEE 802.3ad Dynamic Link Aggregation, and will require some setup on that switch.

Adaptive Load Balancing

In this mode, both network ports will be used as separate 10 Gb/s or 1 Gb/s connections, but the AI NVR will attempt to dynamically load balance the transmitted and received traffic that passes through each network port. Each network port can be connected to different network switches on the same IP subnet to increase redundancy. In the event that one network port fails, all traffic will be redirected to the working network port.

This mode provides many of the benefits of Dynamic Link Aggregation without the need for any switch configuration or support. Additionally, this mode supports network ports of different speeds (10 Gb/s and 1 Gb/s) to be teamed together.

Setting Up the AI NVR

Install the Sliding Rack Rails and Cable Management Arm

If the AI NVR will be mounted in a server rack, install the Sliding Rack Rails and the Cable Management Arm (CMA) provided in the appliance package. Follow the procedures outlined in the Rack Installation Instructions and the CMA Installation Instructions provided in the assembly kits.

NOTE

When rack-mounting the recorder, ensure no interference occurs from the sliding arms of adjacent equipment in the rack. Every sliding rack rail on the server rack must be aligned before you insert the recorder into the rail for a smooth installation. For more information, refer to the dimensions in your server rack design documentation.

Install the Bezel

The bezel can be installed on the front of the recorder to help protect the hard drives against unauthorized access.

1.Align and insert the right end of the bezel until it clicks into place.

2.Push the left end of the bezel into the front of the unit until it clicks into place.

3.Use the provided key to lock the bezel.

Connect the Cables and Power On

Refer to the diagrams in the Overview section for the location of the different connectors. Make the following connections as required:

1.Connect the AI NVR to the network by plugging an Ethernet cable into one of the Ethernet ports.

2.Connect a power cable to all of the power supplies at the back of the AI NVR.

3.Press the power button on the front of the AI NVR and wait for it to start up. Wait for the System health and System ID diagnostic LED indicator to stop blinking and turns a steady blue. For more information on the different LED status indicators, see LED Indicators on page 48.

Download and Install the Latest ACC Client Software

Install the latest version of the ACC Client software (from avigilon.com/support/software) on a workstation connected to the same network on which you are going to connect the new AI NVR.

1.Click through to locate the installation software for the latest version of the ACC Client software.

2.If necessary, copy the installation software to transferable media and then to a network workstation with network access to the device, following the security protocols in force for your organization.

NOTE

The first time you access the web site from which you download the software you will be prompted to register. Enter all of the required information and click Complete Registration. Your registration is automatically accepted and you will proceed to the web site.

Connect to the AI NVR (using DHCP)

If you use DHCP to assign IP addresses in your network, the new AI NVR is immediately detected after it is connected to the security network. The ACC server software then adds it to the list of sites that is displayed in the System Explorer when you start the ACC Client.

1.On a workstation connected to the same network as the AI NVR, start and log in to the ACC Client software.

2.Locate the new site in the Site Login list. You are looking for a site labeled “AINVR-PRM-PLUS-xxTB-, AINVR-PRM-xxTB-, AINVR-STD-xxTB-” or “AINVR-VAL-xxTB-number>”.

3.The administrator username is pre-populated along with an empty password. Leave the credentials as they are and click Log In.

4.You are prompted to enter new login credentials for the administrator user of the ACC Server running on the AI NVR. Enter and confirm the new administrator password and click OK.

IMPORTANT

Save the password in a secure format and location either physically or electronically so that it can be retrieved if the password is forgotten.

5.In the Explorer right-click on the AI NVR and select Setup.

6.Click to select the server below the site you right-clicked in the previous step.

7.Click Server Management.

8.Click Trust on the certificate message that opens.

9.You are prompted to log in to the Server Management interface.

You are prompted to create a new password for the administrator user of the AI NVR operating system. Enter and confirm the new administrator password, then click Apply. It is recommended to not use the same credentials as the ACC system administrator.

IMPORTANT

Save the password in a secure format and location either physically or electronically so that it can be retrieved if the password is forgotten.

The Dashboard panel of Server Management for the AI NVR is displayed.

NOTE

On subsequent logins, you will need to enter the administrator username and this password when logging in to the AI NVR Server Management interface. The administrator is the only user that can log in to the Server Management interface.

10.Configure the basic settings for your new AI NVR in Server Management, including the hostname, time zone, and language. For more information see Configuring the AI NVR for the First Time on page 23.

Connecting to the AI NVR (using Static IP)

You must use this procedure if:

This is the first appliance that will run the ACC Server software in your security network, or

Static IP addresses are assigned to all the devices managed by ACC software in your security network After powering on the AI NVR:

Check that the appliance LED indicators display the correct status. See LED Indicators on page 48 for more information.

1.Discover the appliance. Use File Explorer on a Windows computer or Finder® on a Macintosh computer on the same local network as the AI NVR.

You are looking for a device labeled “AINVR-PRM-PLUS-xxTB-, AINVR-PRM-xxTB-, AINVR-STD-xxTB-” or “AINVR-VAL-xxTB-” or the hostname you configured in the Server Management page for this device.

If you cannot locate the appliance, see Troubleshooting on page 46.

2.Click to connect to the device.

IMPORTANT

3.Click past any connection messages displayed by the web browser. You will see two warning messages that differ slightly depending on the browser. For example, if the browser is:

Chrome—Click Advanced on the first screen and Proceed to <IP address> (unsafe) on the second screen.

Firefox—Click Advanced on the first screen and Add Exception on the second screen, check

Permanently store this exception, and click Confirm Security Exception.

4.You are prompted to log in to Server Management. You are prompted to create a new password for the administrator user. Enter and confirm the new administrator password, then click Apply. This is the new password for the system administrator of the AI NVR operating system.

IMPORTANT

Save the password in a secure format and location either physically or electronically so that it can be retrieved if the password is forgotten.

The Dashboard panel of the Server Management page is displayed.

NOTE

On subsequent logins, you will need to enter the administrator username and this password when logging in to the Server Management interface. The administrator is the only user that can log in to the Server Management interface.

5.On the navigation sidebar click Network.

6.Manually set the IP address for your new AI NVR in the Server Management page:

a.In each of the panes in the Network panel, click on the IP tab and toggle Automatic IP off to manually specify the connections.

b.Enter the appropriate values in the following fields if you are manually entering the connection settings:

IP Address

Subnet Mask

Default Gateway

c.Click Apply to save your changes.

7.If you are installing the first Avigilon appliance in your security network, download and install the latest ACC Client software on a network workstation or on the computer you are using to access the Server Management page.

Configuring the AI NVR for the First Time

To… From the

Navigation Sidebar…

On the Card…

Setting

Change the language for Server Management

Replace the default server name with a user-friendly hostname

Click Device General Choose your language from the drop

down Language list

Hostname Change the Hostname

Set the time zone Time Specify the Time Zone and identify the time source in the NTP drop-down and Servers list.

For more information, see Manage Device Settings on page 33.

For more information about the other configuration settings in Server Management, see Using Server Management

on page 30.

If you are installing the first Avigilon appliance in your security network, you can now install the ACC Client software on a network workstation or on the computer you are using to access Server Management. For more information, see Download and Install the Latest ACC Client Software on page 19.

Activate the ACC Software and Connect to Avigilon Cloud Services

After you have deployed your AI NVR, activate your ACC software and feature licenses and connect to Avigilon Cloud Services.

Activate ACC Software and Feature Licenses

You can activate, deactivate, and reactivate product or feature licenses. Licenses are called Product Keys in the ACC system, and Activation IDs in the licensing portal.

IMPORTANT

When a new server is added to or removed from a multi-server site, the existing site licenses become inactive and must be reactivated to confirm system changes. See Reactivating a License on page 25.

Initial ACC™ System Setup and Workflow Guide

ACC 7 Help Center

Printable versions of these guides are available on the Avigilon website: avigilon.com/support/software/. Once your license is activated, you can immediately use the new licensed features.

Connect to Avigilon Cloud Services (Optional)

After activating your ACC software, you can connect your ACC site to the cloud, which may require a subscription, and take advantage of the capabilities and features that provide centralized access across distributed systems.

To connect your site to Avigilon Cloud Services, see help.avigilon.com/cloud.

For information about the cloud services, see avigilon.com/support/cloud/avigilon-cloud-services.

You can start to back up the system settings for your new site in the ACC Client software after it is configured. These settings include the ACC password, and the settings for the camera connections. For more information on backing up the site and server configurations, see the Avigilon ACC Client User Guide.

Activating a License

Once your license is activated, you can immediately use the new licensed features.

TIP

Finish organizing your multi-server site before activating a new license to avoid reactivating the site license each time a new server is added.

Online Activation

If you have internet access, use online activation. However, if your site is large and contains hundreds of licenses, the server may time out. See Offline Activation below instead.

1.In the New Task menu , click Site Setup.

2.Select your new site, then click .

3.Click Add License….

4.Enter your product keys.

If you copy and paste more than one comma-separated product key, the system will format it automatically.

To remove the last product key, click Remove Last Key.

To clear all the product keys, click Clear.

5.Click Activate Now.

6.Click OK.

Offline Activation

Offline licensing involves transferring files between a computer running the ACC Client software and a computer with internet access.

In the ACC Client:

1.In the New Task menu , click Site Setup.

2.Select your new site, then click .

3.Click Add License….

4.Select the Manual tab.

5.Enter your product keys.

If you copy and paste more than one comma-separated product key, the system will format it automatically.

To remove the last product key, click Remove Last Key.

To clear all the product keys, click Clear.

6.Click Save File… and choose where you want to save the .key file. You can rename the file as required.

7.Copy the .key file to a computer with internet access.

In a browser:

1.Go to activate.avigilon.com.

2.Click Choose File and select the .key file.

3.Click Upload. A capabilityResponse.bin file should download automatically. If not, allow the download to occur when you are prompted.

4.Complete the product registration page to receive product updates from Avigilon.

5.Copy the .bin file to a computer running the ACC Client software.

In the ACC Client:

1.In the License Management dialog box, click Apply….

2.Select the .bin file and click Open.

3.Click OK to confirm your changes.

Reactivating a License

FOR ENTERPRISE EDITION

When servers are added to or removed from a site, the site licenses become inactive and must be reactivated to confirm system changes.

If you do not reactivate the affected licenses, the site will stop normal operations.

1.In the New Task menu , click Site Setup.

2.Click the site name, then click .

3.Click Reactivate Licenses…. If you have Internet access:

a.Click Reactivate Licenses.

b.Click OK to confirm your changes.

If you do not have Internet access:

a.Select the Manual tab.

b.Click Save File… and choose where you want to save the .key files.

c.Copy the .key files to a computer with internet access:

i.Go to activate.avigilon.com.

ii.Click Choose File and select the .key file.

iii.Click Upload. A capabilityResponse.bin file should download automatically. If not, allow the download to occur when you are prompted.

iv.Complete the product registration page to receive product updates from Avigilon.

v.Copy the .bin file to a computer running the ACC Client software.

d.In the License Management dialog box, click Apply….

e.Select the .bin file and click Open.

f.Click OK to confirm your changes.

Enabling Analytics on an AI NVR

To enable analytics processing on the video streams from cameras connected to the ACC site to be done by the AI NVR:

1.Open the ACC Client software and log in to the AI NVR.

2.In the New Task menu , click Site Setup.

3.Select a server, then click Server Analytics .

4.Select an analytics feature tab and then select the cameras to enable the feature on:

Classified Object Detection (requires ACC7-VAC licenses)

Appearance Search (requires ACC7-ENT licenses)

Face Mask Detection (requires ACC7-ENT licenses)

Face Recognition (requires ACC7-FACE licenses)

License Plate Recognition (requires ACC7-LPR licenses)

Only cameras that you have access to that have the prerequisite analytics enabled are displayed in each tab. If you do not see a tab, it could be because your site does not have the required analytics license.

5.Click in the option box next to a camera to select or deselect the camera to enable analytics processing by the AI NVR for that camera. An estimate of the resource cost is shown on the left of each camera row.

As you enable (or disable) analytics for cameras, the bars at the bottom update to display the AI NVR’s capacity. The percent usage of each analytics feature is displayed using the color of the analytics feature tab.

To exit the Server Analytics panel, click Close.

Setting Up License Plate Recognition

Configuring LPR lanes and settings must be done on the License Plate Recognition page. If the button doesn’t appear on the Server Setup page, ensure your LPR licenses have been activated. For more information, see Activating a License on page 24.

1.In the New Task menu , click Site Setup.

2.Select the AI NVR server, then click .

The License Plate Lane list is pre-populated with the number of lanes that you have licensed for the site.

3.Select a lane from the License Plate Lane list and complete the following fields:

Name: — The name for the lane. This should be unique throughout the ACC site.

Camera: — The camera that will perform LPR. One camera can be used for multiple lanes.

License Plate Configuration: — The regional plate format the camera will recognize.

Pre-Event Record Time: — How long video is recorded before the license plate is recognized.

Post-Event Record Time: — How long video is recorded after the license plate is recognized.

Minimum Confidence: — The minimum confidence required for a detected license plate to be registered as an LPR event.

Enable this lane — Enable LPR on this lane.

Max Image Analysis Rate: — Enter an image rate between 1-60 images per second (ips). This specifies the maximum frame rate analyzed by the LPR service.

◦ When higher than the camera’s image rate, the LPR service will analyze more frames, increasing the processing time.

◦ When lower than the camera’s image rate, the system will analyze fewer frames, reducing the processing time.

4.Move and adjust the green overlay until it spans the width of the traffic lane in the camera’s field of view. LPR is only performed in the green area.

A red overlay means the detection area is too large and cannot be used.

5.Click OK.

TIP

Navigate back to the Server Analytics panel ( ) to view the analytics usage and remaining resource capacity of the AI NVR after setting up LPR lanes. On the Server Analytics panel, you can enable and disable LPR lanes that you have already configured, and check the remaining analytics capacity of the AI NVR.

LPR is now configured and you can add Watch Lists to your site. For more information on configuring the LPR lanes and setting up Watch Lists, see the License Plate Recognition sections in the ACC Client Help Center.

LPR Performance Mode

You can increase the channel capacity of LPR analytics on your AI NVR by enabling LPR Performance Mode. This mode will more than double the number of LPR frames per second that can be processed simultaneously, but will limit other analytics on your AI NVR. The following analytics will be disabled when LPR Performance Mode is enabled:

AI NVR Premium and Premium+: Face Recognition and Face Mask Detection will be disabled. Up to three regional license plate configurations can be used concurrently.

AI NVR Standard: Face Recognition and Face Mask Detection will be disabled. Up to two regional license plate configurations can be used concurrently.

AI NVR Value: Classified Object Detection, Face Recognition, and Face Mask Detection will be disabled. Up to two regional license plate configurations can be used concurrently.

NOTE

LPR Performance mode requires ACC version 7.14.6 or higher.

To enable LPR Performance Mode:

1.Select the device in the System Explorer and click Server Management.

2.Log in to the AI NVR.

3.Navigate to the Server panel.

4.On the General pane, click the LPR Performance Mode toggle to enable or disable the feature.

Using Server Management

Configure the AI NVR with Server Management, accessed from any ACC Client application or compatible browser on a workstation on the same network as the appliance. With Server Management you can configure the server settings.

Start backing up the system settings for the appliance after you configure it. These settings include the ACC password, and the settings for the camera connections. For more information on backing up the site and server configurations, see the Help files provided with the ACC Client software, or the Avigilon ACC Client User Guide available from the Avigilon website.

Throughout this section, the term device is used to identify the recorder.

Open Server Management

From any network workstation with network access to the AI NVR, you can open Server Management:

Directly from the ACC Client software:

a.Start the ACC Client software.

b.Log in to the site from the System Explorer.

c.In the New Task menu , click Site Setup.

d.Select the device in the System Explorer and click Server Management to open the device sign in page.

With a bookmark from a web browser

Use one of these methods to create the bookmark:

Discover the device

1.Open the Network tab in File Explorer (Windows) or Finder (Macintosh) to locate the device.

2.You are looking for a device labeled “AINVR-PRM-PLUS-xxTB-, AINVR-PRM-xxTB-, AINVR-STD-xxTB-” or “AINVR- VAL-xxTB-al number>” or the hostname you configured in the Server Management page for this device.

If you cannot locate the device, see Troubleshooting on page 46.

3.Right click and select View Device Webpage to open the device sign in page in your default web browser.

4.Bookmark the device sign in page.

NOTE

The bookmark may become invalid if the IP address of the appliance changes.

Use IP address or hostname

1.Open a web browser and enter IP address or hostname of the AI NVR into the web browser to open the device sign in page:

https:// IP address >|<Device hostname>/

◦ IP address example: https://169.254.100.100/

◦ Hostname example: https://my_AvigilonDevice/

IP address or hostname are configured on the Device panel.

If you forget the IP address or hostname, it is listed in the ACC Client software, in the server Setup tab.

2.Bookmark the device sign in page.

.

Log out and stop the Server Management interface by clicking the log out icon on the right of the Server Management title bar.

.

Server Management Dashboard

.

.

ACC Server Check the operating state of the ACC Server software:

–Running in green

–Stopped in red View site information:

–Site Name

–Server Name

–Server Version

System View the AI NVR operating state:

–Ready when it is fully operational

–Rebooting when it is power-cycling

–Initializing when it is restarting

.

View system information:

–Product Name

–Part Number

–Serial Number

–Firmware Version

–Date & Time

–Secure Boot

.

Storage View information about the storage capacity of the device.

When storage is on a RAID array of disks, a single virtual disk and the total storage capacity is listed. Otherwise, each storage disk and its storage capacity is listed.

Click to open the Storage panel.

.

Network View information about the uplink ports on the device: the link speed and whether the link is active (up) or inactive (down). Click to open the Network panel.

.

Accelerators View status and location information about each accelerator device, such as a

.

.

Create NIC Teams

The AI NVR supports three types of NIC teaming: Active Backup, Dynamic Link Aggregation (IEEE 802.3ad), and Adaptive Load Balancing. Decide on the teaming mode to use before creating any NIC teams. NIC Teaming Modes on page 16.

.

.

TIP

It is recommended to have teamed network ports in the same subnet.

1.Make a note of the IP addresses of all of your network ports. You may lose your connection after creating NIC teams, you may need this information to reconnect.

.

.

TIP

The AI NVR includes the ability to identify which network port on the back panel of your unit is linked to a network port selected in the Server Management page. For more information, see Identifying your Network Ports on page 47.

2.On the Network panel, click New Team. The New Team window opens.

3.Use the Add Member drop-down list to select 2 or more network ports to add to the team. Network ports that are added will display in the Members area.

4.Select the NIC Teaming mode from the Mode drop-down list. Available modes are Active Backup, Dynamic Link Aggregation (IEEE 802.3ad), and Adaptive Load Balancing.

For more information on the mode options, see NIC Teaming Modes on page 16.

5.If you are using Active Backup mode, use the Primary Member drop-down list to select the primary network port. All other ports in the team will be set as backup. If you select Automatic, the first port to transmit data after teaming will automatically be the primary member.

6.Click Apply to create the team. It may take a couple minutes for the NIC team to configure. Once complete, the teamed ports will no longer appear on the Network panel and will be replaced by a new team pane.

After a team is created, you can edit the team options on the Teaming tab of the team’s pane, or click Remove Team

to restore the individual network port configuration.

.

Manage Device Settings

On the navigation bar, click Device.

.

.

To…

On the Device panel card…

Setting

Change the language for Server Management.

General Choose your language from the drop down Language list

.

.

Install the latest version of the Upgrade See Upgrade the Firmware on page 38.

.

.

.

To…

On the Device panel card…

.

Setting

firmware on your device.

Firmware

.

Find information that may be helpful when troubleshooting.

Support

Download Device Logs, System Snapshot, and Dell Support Assist Collection to assist in troubleshooting.

Replace the default server name with a user-friendly hostname.

Hostname

Change the Hostname.

The default hostname is the same as the server name. The server name is in the form - Number>.

Change the password for the AI NVR administrator.

Password

See Change the AI NVR Administrator Password below.

Set the time zone.

Time

Specify the Time Zone and identify the time source in the NTP drop-down and Servers list. See Manage Time Settings on the next page.

Manage the certificates used by Server Management and the

AI NVR.

Certificates

See Manage Certificates on page 36.

.

.

Change the AI NVR Administrator Password

You can only change the password, not the default administrator username for Server Management.

1.On the navigation bar, click Device.

2.On the General panel locate the Password pane.

3.Enter your current password in the Old Password field.

4.Enter your new password in the New Password and Confirm Password fields. A complex password is recommended.

Remember to save the password in a secure format and location either physically or digitally so that it can be retrieved if the password is forgotten, and discard the record of the previous password.

.

.

CAUTION

You will lose recorded video and configuration data if you forget your password. To reset the administrator password, you must reset the device to the factory default settings. For more information on performing a factory restore, see Restoring Factory Default Settings.

.

.

CAUTION

You will lose recorded video and configuration data if you forget your password. To reset the administrator password, you must reset the device to the factory default settings. This will also format the hard drives and delete the configuration data and recorded video. For more information on performing a factory restore, see Restoring Factory Default Settings on page 1.

.

.

CAUTION

You will lose configuration data if you forget your password. To reset the administrator password, you must reset the device to the factory default settings. This will delete the configuration data. For more information on performing a factory restore, see Restore the AI NVR to Factory Default Settings on page 51.

.

Manage Time Settings

Customize how the AI NVR keeps time:

1.Select your Time Zone from the drop-down list. The time zone that you set here is used by the recording schedules defined in the ACC Client software.

2.Select whether you want to keep synchronized time through a Network Time Protocol (NTP) server (recommended) in the NTP field.

.

.

TIP

To synchronize time with ONVIF devices (that is, non-Avigilon ONVIF cameras), you can connect to port 123 on the AI NVR to use it as an NTP server.

Once connected, Avigilon cameras will use the AI NVR as their NTP time source by default.

Select:

DHCP to automatically use the existing NTP servers in the network.

Manual to enter the address of NTP servers in the Servers list. Controls to add and delete addresses in the list, and reorder them are activated.

Off if you do not use an NTP server.

.

.

NOTE

The default set of NTP servers is always present in the Servers list. However, this list is only used if NTP is enabled and not provided by your DHCP server. The default list cannot be rearranged or deleted.

0.pool.ntp.org

1.pool.ntp.org

2.pool.ntp.org

3.pool.ntp.org

3.Click Apply to save the time settings.

.

Manage Certificates

Trusted certificates are used by the device to authenticate other servers and clients to which it needs to connect, and to secure those connections. Avigilon provides a self-signed Web Certificate to secure the connection to Server Management and to the WebEndpoint service, and a set of system-level signed certificates from well-known trusted Certificate Authorities (CAs) to ensure secure connections to any needed servers. Optionally, you can provide your own certificates and CAs.

The level of security provided by the certificates included with the device should be sufficient for any organization that does not deploy a Public Key Infrastructure (PKI) on its internal servers.

The certificate management feature on the appliance controls only the appliance web certificate used by Server Management and the ACC WebEndpoint product. Within the ACC server the certificate authorities configured by this feature are only used to validate secure email servers used by the ACC Email and Central Station Monitoring features. ACC Server to ACC Server and ACC Server to ACC Client connections are not controlled or validated using the appliance certificate management feature.

For example, if your organization uses a public email server such as Google Mail, when email notifications are triggered, the ACC software accesses the Google Mail server and receives a certificate identifying the Google Mail server. The ACC software verifies the certificate by confirming the CA that signed the Google Mail certificate is from the system-level list of well-known trusted CAs, and the connection is secured.

.

.

NOTE

The signed certificates shipped with the device are the same as those shipped with Mozilla’s browser, and are publicly available from The Debian Project. The certificates allow SSL-based applications to check for the authenticity of SSL connections. Avigilon can neither confirm nor deny whether the certificate authorities whose certificates are included with this appliance have in any way been audited for trustworthiness or RFC 3647 compliance. Full responsibility to assess them belongs to the local system administrator.

Organizations that deploy their own PKI can use the Certificates pane of Server Management to manage certificates on the device.

For example, you can:

Replace the default self-signed Web Certificate with your own organization’s certificate.

Add CAs, such as internal CAs used within your organization, to the device.

Disable (and enable) any of the system-level CA certificates.

Replace the Web Certificate

Manage the device’s Web Certificate from the Web Certificate tab on the Certificates pane. Server Management and the WebEndpoint service use this certificate to authenticate themselves to devices that connect to them. Only one Web Certificate can be active at any time.

You can replace the default Web Certificate with a custom certificate.

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IMPORTANT

When you reset the device to its factory settings (also known as a factory reset), you need to reload your custom certificate.

Obtaining a new Web Certificate is a three-step process:

1.Send the certificate issuer used by your organization a Certificate Signing Request (CSR) and the issuer will return you a new certificate file and private key file (typically by email). You can generate a CSR from the Web Certificate tab, or using the certificate issuer’s preferred method if they do not accept the CSR from Server Management:

a.Open Server Management, click Device in the navigation bar, and scroll down to the Certificates pane.

b.On the Web Certificate tab, click the Certificate Signing Request button.

c.Fill in the standard CSR form with the information defined by the PKI you are using and click Generate. The CSR file generated.csr is saved in your Downloads folder.

d.Send the file to your organization’s certificate issuer.

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If the certificate issuer does not accept the CSR, use the certificate issuer’s preferred method to generate the CSR.

2.After you receive the .crt file containing the new certificate from the certificate issuer, save it to a location accessible to the device.

3.Upload the new certificate to the device:

a.Open Server Management, click Device in the navigation bar, and scroll down to the Certificates pane.

b.On the Web Certificate tab, click Upload.

c.In the Upload Web Certificate dialog, enter a name for the certificate, and click and navigate to the .crt file or drag and drop into the Drop ‘.crt’ certificate (pem) file here or click to upload area.

If the certificate file was created with the most recently generated CSR file from Server Management, Upload is activated.

Otherwise, click and navigate to the .key file or drag and drop into the Drop ‘.key’ private key (pem) file here or click to upload area. Upload is activated.

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NOTE

If the certificate file (.crt) was created with a CSR generated by the certificate issuer’s preferred method (or was not generated using the most recent CSR file on the device), repeat this step to upload the private key file.

d.Click Upload.

4.On the Web Certificate tab, click on the name of the uploaded certificate to enable it. This also disables the previous certificate.

Upload a Trusted CA Certificate

Manage signed certificates from internal CAs deployed in your organization’s internal servers from the User Certificate Authorities tab of the Certificates.

For example, an internal email server in an organization that deploys its own PKI may provide a certificate signed by a CA that is not in the set of well-known trusted CAs to the ACC software when it tries to access the mail server. The certificate cannot be verified unless a certificate signed by that CA is uploaded to the User Certificate Authorities tab of the Certificates pane.

If you are required to upload a signed certificate from a CA, complete the following steps:

1.Open Server Management, click Device in the navigation bar, and scroll down to the Certificates pane.

2.Click the User Certificate Authorities tab.

3.Click Upload.

4.In the Upload User Certificate Authority dialog, enter a name for the certificate, and click or drag and drop to upload the file. You can only upload one file at a time.

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Upgrade the Firmware

Upgrade the firmware to ensure the AI NVR is operating with the latest features and bug fixes. When you upgrade the firmware, all your current settings and all recorded video are retained.

Upgrade the firmware in any of the following ways:

You can use Cloud Remote Site Upgrade from Avigilon Cloud Services to update:

◦ the firmware on the AI NVR,

◦ the firmware on all other Avigilon servers, and

◦ the ACC Client software on all network workstations in the same site all at the same time.

A subscription to the Advanced System Health feature package is required. This is the Avigilon recommended way to quickly and efficiently complete site-level upgrades. Refer to the procedure for upgrading servers in a site in the Help files provided with Avigilon Cloud Services.

You can use Remote Site Upgrade from an ACC Client connected to all of the AI NVRs in a site at the same time. Refer to the procedure for upgrading servers in a site in the Help files provided with the ACC Client.

You can use the Server Management page, using the following procedure.

Before you can upgrade or reinstall the firmware with the Server Management page, download the latest version of the firmware (.fp) file from the Avigilon Support Community.

From a workstation connected to the Internet:

1.Navigate to support.avigilon.com and search for the appropriate AI NVR firmware.

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NOTE

To download firmware you must have, or create an account and be logged into the Community.

2.Save the file to a location accessible to the Server Management client machine. To upgrade the firmware from the Server Management page:

1.Navigate to the Device panel.

If necessary, scroll to show the Upgrade Firmware pane.

2.In the Upgrade Firmware pane, click on Drop ‘.fp’ file here or click to upload and navigate to the location where the firmware package (.fp) file was saved.

3.Click OK to confirm you want to continue. An upload progress indicator appears. Wait while the file is uploaded and verified.

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IMPORTANT

You can cancel a firmware upgrade that is in progress only during the upload and verification phase. Click Cancel upload before the file has uploaded.

After the file is verified, the firmware upgrade automatically starts. The device will reboot several times during the upgrade. The Web UI Communication Lost message appears while the device is rebooting. When the device has rebooted, the connection to the Server Management page is restored in your web browser.

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NOTE

If an error occurs during the upload phase or the upgrade process or if the firmware becomes corrupted, you are prompted to remove the file.

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Reboot the AI NVR

You can reboot the AI NVR from Server Management:

1.Open the Device panel

2.On the General pane click Reboot.

Monitor the progress of the device as it reboots from the System pane of Server Management Dashboard. For more information see Using Server Management on page 30).

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Manage ACC Services

On the Server panel use the:

General pane:

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Shut down all the services before you shut down the device. Click Stop.

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Start up all the services after they have been shut down. Click Start.

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Format the storage drive.Click Reinitialize to delete all configuration and recorded video data.

Enable or disable LPR Performance Mode. LPR Performance Mode can more than double the number of LPR frames per second that can be precessed simultaneously for the AI NVR, but limits other analytics. When enabled, Face Recognition will be disabled, and on AI NVRValue Classified Object Detection will also be disabled.

Click the LPR Performance Mode toggle to enable or disable the feature.

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Download and install the ACC Client software version provided with the AI NVR on the computer you are using to access Server Management.

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NOTE

LPR Performance mode requires ACC version 7.14.6 or higher.

Click Download. After the download is complete, open the installer as you would any application downloaded with a web browser to install the software.

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The version of the ACC Client software provided with the AI NVR firmware may not be the most recent. To ensure you are using the latest version of the ACC Client software for the ACC system used by your security team, see Download and Install the Latest ACC Client Software on page 19.

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Network Storage Management pane to enable ACC Client application users to archive video from the AI NVR. See Enable ACC Client Users to Archive Video below.

Service and RTP Ports panes to change the UDP and TCP ports used to communicate with the AI NVR:

◦ In the Service Ports pane, enter the Base value to use for the HTTP, HTTPS, and UDP ports and click

Apply. The list of ports is updated.

◦ In the RTP Ports pane, enter the Base value to use for the UDP ports and click Apply. The range of ports available for RTP is updated.

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IMPORTANT

These changes can only take effect after the system restarts. When you are prompted, allow the system to restart.

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Enable ACC Client Users to Archive Video

To allow users of the ACC Client application to archive video from the AI NVR:

1.From the navigation bar, open the Server panel.

2.In the Network Storage Management pane, click Enabled.

3.From the Protocol drop down list, select one of the following:

CIFS — Common Internet file system. The network path is typically in this format: // or IP> /

NFS — Network file system. The network path is typically in this format: or IP> :

4.In the Network Path field, enter the path to the preferred video archiving location.

5.If the network location requires authentication, enter the credentials in the Username and Password fields.

6.Click Apply.

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Manage Storage

On the Storage panel of the AI NVR you can:

Monitor the storage capacity and the status of the virtual disks configured on the device on the Virtual Disks panel, and the physical disks installed on the device on the Physical Disks panel.

Expand a virtual disk on the Virtual Disks panel to monitor the status of the physical disks that are members of that virtual disk.

View details about each physical disk, including capacity, model, and serial number on the Physical Disks panel.

Set the status of a physical disk to Offline before removing it from the appliance for replacement if it ever fails.

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IMPORTANT

The storage physical disk is a hard disk drive (HDD) that must be replaced with an HDD of the same capacity.

Click Storage on the navigation bar to open the Virtual Disks and Physical Disks panels.

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Virtual Disks panel

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Virtual Disks and Physical Disks panel

Physical Disks panel

View the capacity and status of a virtual disk

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Complete maintenance on a virtual disk

Monitor the status of the physical disk members of a virtual disk

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Prepare to replace a physical disk

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View the capacity and status of each physical disk.

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Rebuild the virtual disk after replacing a failed member physical disk.

View information about the virtual disk, including its label, the RAID mode in use, and its capacity.

When a virtual disk is:

Correctly working, Ready is displayed.

Not correctly working, one of several error states is displayed. Click to check consistency of the virtual disk.

Click to display information about all the physical disks that are members

of the virtual disk and to hide the information. When the member disks are displayed, the status of each disk is listed. When a physical disk is:

Correctly working, Ready is displayed.

Not correctly working, one of several error states is displayed.

Click . You are prompted to Eject or Cancel. The status changes to Offline and changes to , indicating all services have stopped. For more information on replacing a physical disk, see Replace Hard Disk Drives on the next page.

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View information about each physical disk, including its label, capacity, model, serial number and status is listed.

When a physical disk is:

Correctly working, Ready is displayed.

Not correctly working, one of several error states is displayed. Click to rebuild the virtual disk.

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In the… To… You can…

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An HDD in a RAID that has been taken offline has to be rebuilt to return it to service.

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Replace Hard Disk Drives

The hard disk drives (HDDs) on the AI NVR are set up in a RAID configuration. This allows information to be recorded across several HDDs. If one HDD fails on an AI NVR VAL or up to two HDDs fail on an AI NVR STD, AI NVR PRM, or AI NVR PRM+ there is enough information on the other HDDs for the recorder to continue recording video. This allows you to replace a failed HDD without any downtime. If two disks have failed on an AI NVR STD, AI NVR PRM, or AI NVR PRM+, they have to be replaced one at a time.

To replace a failed HDD:

1.In the Server Management page, open the Storage panel.

2.In the Physical Disks panel, click . You are prompted to Eject or Cancel. The status changes to Offline and changes to , indicating all services have stopped.

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IMPORTANT

An HDD in a RAID that has been taken offline has to be rebuilt to return it to service. If you

decide not to remove the HDD after ejecting it, click

to rebuild the RAID with this HDD.

The progress of the rebuilding is displayed in the Physical Disks panel. This may take several

hours.

3.You can now remove the HDD from the appliance:

4.Locate the failed hard drive at the front or back of the recorder, depending on the model.

5.Press the release button on the front left of the hard drive.

6.When the handle is released, pull the hard drive out of the recorder.

7.Remove the four screws from the side of the hard drive carrier.

8.Lift the failed hard drive out of the carrier.

9.Insert the replacement hard drive into the carrier and screw it into place. The hard drive connectors should face the back.

10.When the hard drive is secured in the carrier, insert the hard drive back into the recorder.

11.Once the hard drive is inserted all the way in, push the handle against the hard drive to lock it into place.

12.The recorder immediately starts rebuilding the hard drive. The progress of the rebuilding is displayed in the Physical Disks panel or Server Management. This may take several hours.

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Connect the Device to Cameras and ACC Client Users

When connecting an ONVIF device to the camera network, configure it to use the appliance as its time/NTP server.

On the Network panel, you can configure the network connections for the appliance. Eight network connections are supported on the AI NVR PRM+ and AI NVR PRM, four network connections on the AI NVR STD models, and two network connections on the AI NVR VAL models. Use one connection for the network where the AI NVR can be discovered by other ACC servers and ACC Client PCs, so you can join it to an existing ACC site. Users who administrate the AI NVR with the ACC Client software connect to the appliance through this network. Use another network connection to connect to the camera network monitored by your security team.

You can perform any of the following actions in each of the panes in the Network panel:

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Set how the device obtains an IP address for each network.

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Set how the device obtains a named address from a DNS server.

In each of the panes in the Network panel, toggle Automatic IP on to discover connected networks automatically (the default setting), or off to manually specify the connections. Enter the appropriate values in the following fields if you are manually entering the connection settings:

IP Address

Subnet Mask

Default Gateway

Click Apply to save your changes.

Toggle Automatic DNS on to discover connected DNS servers automatically (the default setting), or off to manually specify the DNS servers. Controls to add and delete addresses in the list, and reorder them are activated when Automatic DNS is toggled off.

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Provide Server Logs and System Logs for Support

Use the Logs panel to view the Server Logs and System Logs panes and prepare log files requested by Avigilon Technical Support to help resolve an issue.

Typically, Avigilon Technical Support assists you to access and filter the logs on this panel to isolate the logs that they require. You then copy and paste the logs into a text file, save it and send it to Avigilon Technical Support.

By default, a log pane displays 100 warning messages from the logs. You can filter the logs to display the information that you need:

1.In the drop down list, select the type of logs that you need.

For the Server Logs:

◦ Analytics Service Exception Logs

◦ Analytics Service FCP Logs

◦ Analytics Service Logs

◦ Exception Logs

◦ FCP Logs

◦ Server Logs

◦ WebEndpoint Logs

◦ LPR Add-on: Exception Logs

◦ LPR Add-on: FCP Logs

◦ LPR Add-on: Logs

For the System Logs:

◦ System Logs

◦ Boot Logs

◦ Web Server Logs

2.In the Maximum Logs drop down list, select the number of log messages you want to display each time.

3.Enter text in the Filter field to apply a filter to the log listings.

4.Click the Sync button to display the updated logs.

Troubleshooting

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Do Not Re-Image AI NVR

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IMPORTANT

Do not attempt to re-image your AI NVR. This may permanently disable your unit and void your warranty. Please contact Avigilon technical support if further troubleshooting is required.

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Cannot Discover the Device

There are several ways you can discover a device that is supposed to connected to your network from a network workstation. The recommended order to discover a device is:

Check that the appliance is connected to the local network with an Ethernet cable.

Check that the appliance LED indicators display the correct status. See LED Indicators on page 48 for more information.

Using File Explorer (Windows) or Finder (Apple)

You are looking for a device labeled “AINVR-PRM-PLUS-xxTB-, AINVR-PRM-xxTB-, AINVR-STD-xxTB-” or “AINVR-VAL-xxTB-” or the hostname you configured in the Server Management page for this device.

Discover the DHCP-assigned IP address from the ACC Client software:

◦ Log into the site that uses this naming convention: AINVR-PRM-PLUS- number>, AINVR-PRM-

number>, AINVR-STD - number> or https://AINVR-VAL- number>.

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The username and password for the Web Interface application is separate from the administrator username and password for the ACC Server.

Access the appliance from your web browser using the URL https://AINVR-PRM-PLUS- , https://AINVR-PRM- https://AINVR-STD- or https://AINVR-VAL-number>.

Use the Address Resolution Protocol (ARP) to determine the IP address for the device:

1.Locate and copy down the MAC Address (MAC) listed on the Serial Number Tag for reference.

2.Open a Command Prompt window and enter the following command:

arp –a

3.Scroll through the response and look for the IP address corresponding to the MAC address. If none of the above suggestions resolve the problem, contact Avigilon Technical Support.

Network Configuration

By default, the AI NVR acquires an IP address on the network through DHCP. If you need to set up the AI NVR to use a static IP address or any specific network configuration, see the Connecting to the AI NVR (using Static IP) on

page 20 for more information.

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Monitoring System Health

You can monitor the health of the system components in the Site Health page in either the ACC Client software or Avigilon Cloud Services (ACS). See the Help files provided with the ACC Client software, the Avigilon ACC Client User Guide, or the Avigilon ACS Client User Guide available from the Avigilon website for more information.

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Identifying your Network Ports

The AI NVR includes the ability to identify which network port on the back panel of your unit is linked to a network connection selected in the Server Management page. To identify a network port:

1.Open the Network panel on the Server Management page.

2.Toggle the Identify switch on for the network connection that you want to identify.

3.Visually check the back panel of the AI NVR. The network port LEDs will be flashing for the network connection you have selected to Identify.

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NOTE

The Identify toggle will automatically switch off after 10 minutes to avoid continuously flashing LEDs.

LED Indicators

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Diagnostic Indicators

The diagnostic indicators on the front panel highlight system issues during system startup.

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LED Indicator

Description

System health and System ID

Blue — powered and in good health

Blinking blue — System ID mode active

Orange — fail-safe mode

Blinks orange — there is an error

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Hard drive

Blinks orange — the hard drive is experiencing an error.

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Temperature

Blinks orange — there is a thermal error. Errors include:

◦ temperature out of range

◦ fan failure

Check that the fans are functioning correctly and the air vents are not blocked.

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Electrical

Blinks orange — there is an electrical error. Errors include:

◦ voltage out of range

◦ failed power supply

◦ voltage regulator

Check the power status indicator to confirm if it is an issue with the power supply.

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Memory

Blinks orange — there is a memory error.

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PCIe

Blinks orange — there is a PCIe card error.

Restart then upgrade the device firmware if the error persists.

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Figure 10: (1) The iDRAC Direct LED indicator

Power Status Indicators

The power button on the front lights up when power is on.

Additional information about the power supply is provided by the power status indicator on the power supplies at the back. The following table describes what the LEDs indicate:

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Figure 11: (1) The power status indicator

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LED Indicator

Description

Off

Power is not connected.

Green

Power is supplied.

Flashing green

The firmware update is being applied to the power supply unit.

Flashing green then turns off

The redundant power supply is mismatched. This only occurs if you have a secondary redundant power supply installed.

Flashing orange

There is a problem with the power supply.

Powering Down an AI NVR

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To perform a soft shutdown of the AI NVR, press the power button on the front panel of the appliance. Restarts caused by firmware updates always trigger soft shutdowns.

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Although soft shutdowns are recommended, hard shutdowns do not pose a risk of OS drive corruption. A hard shutdown can risk losing up to 5 minutes of recording data.

Restore the AI NVR to Factory Default Settings

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You may have to restore the AI NVR to the original factory default settings if you forget the administrator password or if the firmware becomes unusable.

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IMPORTANT

All configuration data and recorded data is deleted when you restore the AI NVR to its factory default settings. The firmware installed on the machine at the factory before it was delivered is restored.

After the appliance is restarted, you must reconfigure the appliance as though it was newly installed, and upgrade the firmware to the latest release.

To restore the factory settings:

1.Connect a monitor and keyboard to the AI NVR to the connections on the rear of the appliance.

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a.VGA connector (for monitor)

b.USB connector (for keyboard)

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Alternatively, you can use USB connectors on the front of the appliance.

2.Press the power button on the front of the appliance to powercycle the appliance and start the reboot process.

The Avigilon logo and a progress bar appear on the monitor while the BIOS is loading.

3.When the progress bar indicates the BIOS loading is nearly complete, press and hold down the f key on the keyboard.

Within a minute the bootloader welcome screen appears. The first progress message indicates that the factory reset button has been pressed.

4.Release the f key when the progress message “reset latched — waiting for release” appears.

5.After the AI NVR has completed the reboot, it must be completely reconfigured, starting from Download and Install the Latest ACC Client Software on page 19

The post Avigilon AI NVR User Guide first appeared on NVR IPCAMERA SECURITY.

Sunell NVR DVR FAQ

M.Salih ASLAN — Sun, 08 Jan 2023 09:12:59 +0000

Sunell NVR DVR FAQ Since its foundation in 1997, Sunell has been committing to the research, development, and innovation in intelligent video products and solutions, and has been the leading company in the surveillance industry in China.

With its headquarter located in Shenzhen, Sunell has 24 branch offices in China and has an international branch office in Hongkong. Sunell’s products have served in 113 countries and regions around the globe, and have provided security for billions of people.

Sunell NVR DVR FAQ

Sunell NVR Guide

Hard disk alarm or unable to record video

1. Make sure the hard disk is well (check by replacing with another new one)

2. When hanging with multiple hard disk, note that the power supply can meet the requirement, monitoring specialized hard disk is more stable with smaller starting current, lower working speed and consume less power than consumer hard disk, if power supply is not enough, the hard disk will not be able to work, which result in disk unrecognized and recording failure.

3. If NVR can read the disk, please format the disk first, as in most cases, repeating read and write will generate disk fragmentation or bad sectors, a formatting process will skip or repair the bad sector.

What is the default IP of NVR?

Default IP of NVR is 192.168.0.121

Is it possible to add third party IPC to Sunell NVR?

Yes, it is accessible for those third-party devices which support ONVIF protocol.

Read Next : AEEYE Smart NVR 2.0 installation guide

NVR can not acquire the IP address automatically?

Please connect the NVR to Router, and make sure the DHCP function of router is enabled,and open the function of automatically getting IP on NVR network setting menu

How to get RTSP stream from NVR?

RTSP format: rtsp://ip:port/snl/live/cameraid/streamid

Example: rtsp://192.168.1.19:554/snl/live/1/1

NVR can not add POE camera?

1. please check if the username and password is correct when adding the camera

2. network cable issue, please use CAT5e or CAT6e cable, It is recommended to use 8 cores for the wire, the POE cable sequence for data transmit is 1/2/3/6, for positive power is 4/5, for negative power is 7/8, the distance of cable should be controlled around 70 meters

3. camera is not powered on, please check if camera support POE

NVR can not find the IP of camera?

If camera is sunell camera, and you don’t know the ip, please connect camera and PC at same local network(or directly connect camera to PC), using IPsearch tool to find the correct IP, then add it to NVR; If camera is from third party, please check if they provide tool to search the camera IP, Then add it to NVR by input the IP, user name and password of camera

IPC often shows offline on NVR?

1. Power supply of IPC is not stable, for example, IPC will consume more power at night with IR Led enabled, which may cause electricity insufficient.

2. Network bandwidth issue, the switcher performance is insufficient

3. Camera issue:

If only the specified camera or channel has this issue, we recommend you replace with a normal camera to check

If offline issue happens randomly with all channel, we suggest checking reason 1 and 2

If offline happens to all channel at same time, please check if the camera is powered by centralized supply, please check the power status

Where to add other users account and what authorities can be set？

At System-User-Add:

3 different group of user can be created:

Administrator/Operator/Media user,

Administrators: Remote Live, PTZ, Playback, Channel Management, Device Management, System Management;

Operator: Remote Live, PTZ, Playback, System Management;

Media user: Remote Live, Playback; (please mind that the admin account is the superuser, it can not be deleted);

Channel selection:

How to know device info？

For old interface: go to “Setup”->”Device Information”

For new interface: go to “setting”, then you can get Information

Why the NVR cannot find the HDDs?

1. Please make sure to install it correctly and safely.

2. Please choose well-known brands of HDD: Seagate, WD, TOSHIBA

3. Ensure the life of the HDD.

4. try to format the HDD.

Why there is noise of audio in live view or playback?

1. go to web interface of the IP Camera firstly, and make sure if the audio is working well.

2. Decrease the audio-in setting.

3. change to use other connection cables or test other IP cameras with the same cable.

4. change another NVR for a test.

How to manage multiple NVRs?

Please use our VMS “Sunview” to manage multiple NVRs.

and here is the download link:

http://www.sunellsecurity.com/products.php?id=51

brief features:

〉server/Client Based

〉10,000+ Channels Connection

〉Face Recognition

〉1,000,000 Face Library

〉Smart Search

〉Multiple Screens

〉sunell Products Unified Management

〉Data Statistics

〉E-map

How to format the HDD?

For old interface: go to Record–>Storage–>Format

For new interface: go to Record–>Disk–>Format

How to get RTSP stream from NVR with V4.x FW?

1. Check IP and Port of NVR

2. Input RTSP URL: rtsp://

For example: rtsp://192.168.0.251:3036/1/2 — means get the RTSP stream 2 from channel 1 of the NVR with IP 192.168.0.251

3. Input username and password of the NVR (not IPC)

How to use DDNS function?

1. Sample information

2. Network setting

Please enter the valid values:

3. Check the status of Upnp option

If the Networking setting and router setting are correct, the Upnp will get the current ports, too.

Otherwise, if you get “0” for each port, please check your network and router setting.

4. DDNS

Enable this option and then select the proper protocol you want：

1) sunellddns

enter a name, then click [Test]

If it shows “Test successfully “, Then you can enter “dvr238.sunllddns.com:1230” in IE broswer

Note: 1230 is the HTTP Port in the option “UPnp”

How to use the dual ports of the NVR？How to get RTSP stream from NVR with V4.x FW?

1. One network port connects the camera and the other one connects the router connecting the external network.

2. Or one network port connects the IP address of one segment and another network port connects the camera of another segment.

NVR with two network ports can set different IP addresses for two network ports.

Whether you want to use it or not depends on your own situation.

Can NVR connect to wireless network?

NVR generally does not support wireless connection. Usually It is also possible to link routes or switches through network cables, or to connect directly with cameras using network cables.

What to do if the registered camera on NVR often drops off?

1. Camera power supply is unstable, test with new power supply.

2. Network cable Problems, or Check Switch Ports, or Replace new Switches.

3. Restore factory settings or upgrade new programs.

What to do if the NVR can’t startup?

1. please make sure the power supply is stable, or you can change a new one

2. if the NVR stop at the booting screen, maybe the main program(firmware) has the problem, please contact tech support to check it remotely.

3. If the NVR restart automatically, please update the firmware to the latest version.

Can the device continue to record when the device is disconnected to network?

1. NVR+HDD: the NVR is connected to the network camera, it is recommended to fix the IP address of the NVR. In the system configuration, network configuration, basic configuration interface, do not enable automatic acquisition of the IPV4 address, manually assign an IP to the NVR. In this case, in the case of an external network interruption, as long as the LAN is connected [the network between the camera and the NVR] without interruption, the recording will continue. The NVRis connected to an analog or coaxial camera, and whether the network is connected does not affect the recording.

2. IP Camera +SD card: the external network or LAN interrupt will not affect the recording.

Can H.265 and H.264 cameras connect to NVR with H.265 at the same time?

YES, it can be done like this.

However, 265 encoded video can only be realized when accessing the H.265 camera, saving space. If the H.264 camera is connected, this function cannot be realized.

How to calculate video storage capacity of HDD?

it’s the theoretical value

The capacity of storage space should be calculated according to the days, bit rate and type

1. Bit rate: 2Mb (for example)

channel and time Disk space required

1 channel for 1 hour 2048Kb/8Byte*3600sec*=921600KB=900MB

1 channel for 1 day 900MB*24=21600MB≈21.09GB

1 channel for 30 days 21.09GB*30≈632.81GB

16 channel for 30days 632.81GB*16≈10125GB≈9.89TB

1. Bit rate: 4Mb (for example)

channel and time Disk space required

1 channel for 1 hour 4096Kb/8Byte*3600sec*=1843200KB=1800MB

1 channel for 1 day 1800MB*24=43200MB≈42.19GB

1 channel for 30 days 42.19GB*30≈1265.7GB

16 channel for 30days 1265.7GB*16≈20251.2GB≈19.78TB

2. Bit rate: 6Mb (for example)

channel and time Disk space required

1 channel for 1 hour 6144Kb/8Byte*3600sec*=921600KB=2700MB

1 channel for 1 day 2700MB*24=64800MB≈63.28GB

1 channel for 30 days 63.28GB*30≈1898.43GB

16 channel for 30days 1898.43GB*16≈30375GB≈29.66TB

How to add a NVR V4.2 to the app on Android or IOS phone via DDNS or IP Address?

1. Download and install the correct application

2. Ensure that the device is connected to the network properly. Check if the device’s network setting is set up correctly. You can find this in Setting > Network > Network > IP.

1)The device’s IP Address should be in the same range as the router’s gateway.

2)Subnet Mask should be same as what is indicated in the router’s network setting.

3)The Gateway should the router’s gateway or local IP address.

4)DNS 1 and DNS 2 can be your router’s DNS servers or you can use 8.8.8.8 and 8.8.4.4.

3. If you would like to use DDNS in adding the device to the app, please enable the DDNS first.Go to 1)Setting > Network > DDNS.

2)Click the toggle switch to Enable DDNS.

3)Choose one protocol.

4)Input a Domain Name inside the box.

4. If you would like to access the device remotely via WAN (external/public) IP or DDNS address using your mobile phone, you have to open/forward the Client Port of your device.

1)The Client Port can be found in Setting > Network > Network > Port.

2)The default value is 30001. If you changed this to a different number, please open/forward the new port number.

5. Open the app on your mobile phone. Click Add Device. Tap + Local Device.

6. Input the needed information on the app.

1)Enter a Nickname.

2)In the IP Address field, enter the local IP address, WAN (external/public) IP address or the DDNS address of the device.

3)In the Port field, input the Client Port indicated in the device setting. This information can be found in Setting > Network > Network > Port.

note: The default value of the Client Port is 30001. If you changed it to a different number, please make sure to input the new port number in the app.

4)Enter the Username and Password of the device.

5)Hit Save at the upper right corner to save the information.

How to back up the recordings of the NVR V4.2 on a USB flash drive?

1. Go to the Playback menu on the device’s GUI. It can be found on the task bar at the bottom of the screen when on live view.

2. On Time Search, select the specific recording that you want to back up. Select your preferred: Camera, Date, Record Type, Time Interval, Start Time

3. After selecting the specific time, click the  icon (Start Backup) to start the backup process.

4. Drag the timeline to until when you would like to back up the recordings. The yellow bar indicates the timeframe of the recording that you will be downloading.

5. After selecting the specific timeframe of recording, click the  (End Backup) icon to save the recording.

6. There will be pop-up message regarding the backup information and an option to save. Click Save to proceed.

7. Select the specific folder in the USB flash drive directory and then click OK.

8. You can view the backup status in the Backup menu.

How can I add a NVR V4.2 to the app on my Android or IOS phone via P2P?

How can I enable the motion detection recording on DVR V4.2 or NVR V4.2?

1. Click the right mouse button and select General under Alarm.

2. Turn on the Enable Alarm option and select a Duration Time from the drop-down list. Click Apply to save the settings.

3. Go to Motion Detection. Under Channel, select a specific channel you would like to set the motion detection recording. Turn on the Enable option.

Under Event Actions, turn on the specific action you would like to have if there is a motion detected by the device. To ensure that the device will record when there is a motion detected; don’t forget to turn on Post Recording, select a Recording Time and select the corresponding channel under Channel.

4. To configure the motion area and sensitivity, go to Area.

On the live preview on the page, you may select the motion area. Click the left mouse button on the live preview and drag the mouse on the specific area that you would like to set. The red grids represent the area that you have selected. To clear the area, just perform a double-click action using the left mouse button.

Select a Sensitivity option from the drop-down list. You may select from Low, Medium, High and Highest.

5. Under the Schedule setting, select the specific day and time that you would like to detect the motion. Use the left mouse button to select a specific box. You may also hold down and drag the left mouse button to select a wider schedule. To select all the boxes (24/7 by motion recording), just click the icon on the upper left corner. You may also click the same icon to clear the schedule.

6. Click Apply to save the settings.

7. If you would like to copy the motion detection settings to the other channels, click Copy and select the specific channel you would like to copy the setting. Click OK then Apply to save the changes.

How can I view the NVR using Chrome or Firefox browser on my Windows PC?

1. Enter the IP address of your NVR on the IE Tab’s address bar. You may now log in to your device using Chrome

2. After clicking “Allow…”, you will be prompted with another message as shown below. Select “Allow and Remember”.

3. You may now log in to your device.

How to back up the recordings of a DVR V4.2or NVR V4.2 on USB flash drive?

1. Go to the Playback menu on the device’s GUI. It can be found on the task bar at the bottom of the screen when on live view.

2. On Time Search, select the specific recording that you want to back up. Select your preferred:
[1] Camera
[2] Date
[3] Record Type
[4] Time Interval
[5] Start Time

3. After selecting the specific time, click the icon  (Start Backup) to start the backup process.

4. Drag the timeline to until when you would like to back up the recordings. The yellow bar indicates the timeframe of the recording that you will be downloading.

5. After selecting the specific timeframe of recording, click the  (End Backup) icon to save the recording.

6. There will be pop-up message regarding the backup information and an option to save. Click Save to proceed.

7. Select the specific folder in the USB flash drive directory and then click OK.

8. You can view the backup status in the Backup menu.

Security Center in NVR Ver4.3

To avoid password loss, here are three functions in Security Center:

1. Password

2. Secure Email

Password: it’s the login password

E-mail: available Email

3. Secure Question

Password: it’s the login password

How to set path for local image and video which is backup on WEB interface?

1.  go to setting->local->download config

2. the set the paths here.

Note: these tables are only for reference, and the actual values have redundant.

The post Sunell NVR DVR FAQ first appeared on NVR IPCAMERA SECURITY.

How To Connect a Amcrest NVR Using ONVIF

M.Salih ASLAN — Tue, 03 Jan 2023 06:30:50 +0000

How To Connect a Amcrest NVR Using ONVIF

How To Connect a Hikvision Camera to an Amcrest NVR Using ONVIF

Before connecting your camera to the NVR using ONVIF, it is recommended to ensure that the camera is set back to its original factory default settings. This will ensure that no errors or setting conflicts occur during setup. The default IP for the camera should be 192.168.1.94. Please make sure the computer, camera, and NVR are on the same network during setup. The Hikvision SADP tool may be used during setup.

For more information on how to connect a Hikvision camera to an Amcret NVR using ONVIF, please refer to the information provided below.

Read Next : How to Upgrade NVR Firmware for Amcrest

Step 1: Open the Hikvision SADP tool, select the camera, and activate it.

After the camera has been activated, optional security questions can be applied if necessary.

Step 2: Once the camera has been activated, select the camera from the interface and click Enable DHCP and enter an applicable TCP port number into the Port field (in this case, we are using a default port number of 37777). Enter the password of the camera into the Administrator Password field and click Modify.

Click the Refresh button, you will notice the network information for the camera has been updated in the SADP tool.

Step 3: Open a web browser and enter the IP address for your camera in the browser then click Enter. Log into the interface and click on Configuration. Access the Network menu and click on Advanced Settings and access the Integration Protocol menu. Click on the Enable Hikvision-CGI option and from the Hikvision-CGI Authentication dropdown menu, select digest/basic. Click on the Enable ONVIF option and click Save.

Step 4: Click Add and create an account with ONVIF mode. Click Save.

Step 5: Navigate to System>>Security. In the Authentication menu, set the RTSP Authentication and WEB Authentication to digest/basic and click Save.

Step 6: Navigate to System>>Maintenance and click Reboot to use ONVIF mode.

Note: Allow the camera to finish rebooting before adding it to the NVR

Step 7: Log into your Amcrest NVR in a web browser. For more information on how to access the web UI for your Amcrest NVR, click here

Step 8: Under the Management section click on Camera.

Step 9: In the Remote Device menu, click on Manual Add. Click on the dropdown menu in the Manufacturer field and select Onvif. Enter the IP address of the camera into the IP Address field. Enter the password for the camera into the Password field and click Connect. Click Save.

Step 10: Select the device in the Remote Device menu and click Refresh. The status of the device will change from red to green indicating the camera has been properly registered to the NVR using ONVIF.

How To Connect a Amcrest NVR Using ONVIF

Read More : How To Install Amcrest Surveillance Pro PC MAC

How To Connect a Reolink Camera to an Amcrest NVR Using ONVIF

Before connecting your camera to the NVR using ONVIF, it is recommended to ensure that the camera is set back to its original factory default settings. This will ensure that no errors or setting conflicts occur during setup. Please make sure the computer, camera, and NVR are on the same network during setup. The Reolink App/Client may be used during setup.

For more information on how to connect a Reolink camera to an Amcret NVR using ONVIF, please refer to the information provided below.

Step 1: Open the Reolink App/Client, select the camera and follow the prompts to activate it. This will register the camera to your network.

Step 2: Log into your Amcrest NVR in a web browser. For more information on how to access the web UI for your Amcrest NVR, click here

Step 3: Under the Management section click on Camera.

Step 4: In the Remote Device menu, click Device Search. Select the camera from the interface and click Add.

The status of the camera will be red as the password for the camera is not properly registered in the NVR.

Step 5: Click the Edit icon (pencil) and enter the password for your Reolink camera. Click Save.

Step 6: Select the device in the Remote Device menu and click Refresh. The status of the camera will change from red to green indicating the camera has been properly registered to the NVR using ONVIF.

How to Access an Amcrest NVR in a Web Browser Using Internet Explorer Mode on Microsoft Edge

Internet Explorer Mode (IE Mode) is a functionality built inside the Microsoft Edge browser that will allow your device to function inside a traditional IE infrastructure. IE Mode is available in both Windows 10 and Windows 11 OS and is useful for devices or features that do not currently support javascript in other web browsers such as Chrome, Firefox, etc. For more information on how to view your device using IE mode inside Edge, please refer to the information provided below.

Step 1: Open Microsoft Edge and enter edge://settings/defaultbrowser into the browser

Step 2: In the Default Browser menu, click on the “Allow sites to be reloaded in Internet Explorer mode” dropdown menu and select Allow then click Restart to restart the browser.

Step 3: Locate the IP address for your camera (Amcrest IP Config tool, etc). Once you have the IP address for your camera, navigate back to the Default Browser settings menu and in the Internet Explorer mode pages section, click Add.

Step 4: Enter the IP address for your device into the Add a page prompt and click Add. The IP address you entered will be displayed in the Internet Explorer mode pages section.

Step 5: Exit out of Edge and open the browser. Enter the IP address you entered into the browser to load the device’s interface. You can now access the web user interface for your device using internet explorer mode, if any plugins are required please allow all plugins to view and access all camera functions.

The post How To Connect a Amcrest NVR Using ONVIF first appeared on NVR IPCAMERA SECURITY.

Troubleshooting Physical Cameras in 3 steps

M.Salih ASLAN — Sun, 20 Nov 2022 14:26:17 +0000

Troubleshooting Physical Cameras in 3 steps

How camera disconnect alert works?

How do we detect if a camera is offline and reflect on dashboard ?

Every camera sends a heartbeat every 10s.

If the camera has not sent a heartbeat in 5min or more, the camera is considered offline

If a customer does not see the camera go offline after 5min, it is because we do not push updates to the dashboard. It will require them to refresh the page.

How do camera offline alerts work?

Every minute, we scan cameras and look at the timestamp of their last heartbeat. if the time elapsed since the last successful heartbeat is greater than the threshold, we send a camera disconnect alert. In theory, the maximum time a camera could be off before a disconnect alert is 11 minutes.

Physical Cameras We hope this article was useful to you, please leave us a comment or feedback as it will help us improve our customer support center.

Load More : Troubleshooting Guide for Mechanical Pan and Tilt

Troubleshooting Cameras going offline

This guide will help you troubleshoot in the event your cameras go offline.

Regardless of whether these steps resolve the problem, we’d like you to open a ticket with Support so that we can perform a root cause analysis.

Check the status of your Spot appliance. Navigate to your dashboard and verify that the Spot appliance is indeed still connected. Also, verify if all your cameras are offline or certain ones.
1a. In the event the appliance is not connected. Please double-check your connections and reboot the appliance.

If the appliance is connected, then power cycle the POE network switch. It should look something like this:

Unplug the switch for 20 seconds, then plug it back in again. It will usually take the camera about 5 minutes to show as connected.

If the above steps haven’t resolved the issue, check:

If the camera’s connection to the switch is properly connected

Are all the the connections on the switch showing as off (no flashing lights) or just some

Verify the lights flashing on the switch

4. As a last ditch effort, factory reset the camera

In the event the cameras still show offline, please reach out to our Spot AI support team

Essential information to provide in the ticket:

A detailed problem statement. e.g.:
“8 cameras offline at Holmes Car Wash at the Baker Street location”

Optional useful information (Providing as many details as you can will speed up the solution):

The make & model number of your non-Spot equipment (include cameras and networking equipment like your switch).

The IP address of one of the offline cameras.

Are the cameras connected to a DHCP server (e.g. on the same subnet as the router)?

The login credentials for the cameras.  If you don’t know the login credentials, check whether they are stored on the existing NVR.

The DHCP range from your router.

Provide a diagram of your network to show how the appliance, cameras, switch, and router are connected to each other.
Example 1 (flat network):

Example 2 (segmented/hierarchical network):

We hope this article was useful to you, please leave us a comment or feedback as it will help us improve our customer support center.

Common Camera Problems and Solutions

This document is most helpful for IT staff and on-site installation personnel.

A typical class of problems is encountered when connecting and operating video camera systems. Below we have outlined a few of them and how to troubleshoot the issue.

Problems and Troubleshooting Solutions

How are you connected to the camera?

The camera may be on a different IP address range compared to what their actual computer may have for an IP address.

Connection is essential because if they are directly connected to the camera, we will want to know if they have their firewall enabled and if their wireless adapter is enabled on their computer. This is an issue because if the wireless adapter is enabled in Windows Vista or higher, it places priority on the wireless adapter. Therefore a wired connection could be overlooked.

The camera could be connected to a managed switch with VLANs, and thus, you would want to know if their computer is connected to the same VLAN.

The camera could be mounted on a pole and not terminated correctly.

The camera could be at a remote site and not local to the user. ACM cannot find cameras on the internet.

Can you ping the IP address of the camera? What IP address are you pinging to? What is the IP address of your computer?

Knowing the IP address of the customer’s computer is vital in determining if they are on the same logical network/subnet as the camera(s).

Receiving a reply from the IP address means we have a connection to the camera. The next step should be accessing this IP address within a web browser (preferably Firefox).

Receive Request Timed Out; you cannot communicate to the camera’s IP address, and more troubleshooting is needed.

Receive Destination Host Unreachable. Microsoft Windows does not know where to route the ping or traffic to the camera(s) IP address. Thus a check of the IP settings on Windows and a reboot is necessary to resolve the issue. If it does not, the customer will need to speak to their IT networking staff to resolve the issue with their computer.

How is the camera powered?

Make sure the camera can accept PoE or DC. Make sure only one power source is being used and not both. Using both can cause issues with connectivity and power failures.

The camera may not be powered, or it might be receiving too little power. Make sure to use the correct PoE type or power source recommended by the manufacturers. Please see the PoE types chart below.

If a switch provides power, ensure the peak wattage has not been exceeded.

For some IUP camera manufacturers. Cisco PoE switches with CDP enabled may cause camera discovery to fail. CDP will need to be disabled. In some cases, as a solution, LLDP will need to be enabled on some Cisco switches.

Were you able to connect to the camera beforehand?

If you could connect to a camera before an incident, determine if any changes had occurred to a network or local computer settings.

New updates to Windows, Firewalls, or Anti-virus programs may interfere with the communication to IP cameras (such as no live video or camera discovery).

Local versus Remote. Differences between the two are vastly different, as remote access relies on Port Forwarding, Internet Access, and Bandwidth. To verify ports are open, we suggest using websites such as ping.eu for external port check testing.

Is this a new installation or an existing installation?

New versus existing installation will determine if the camera is either factory default or has an existing IP address and a custom password.

A camera factory default will be necessary if a camera password is unknown. (Please check with the camera manufacturer for details).

New installations require questions on the distance from the switch. Ethernet cables cannot exceed 100 meters or 326 feet; otherwise, PoE and data transfer will be heavily affected.

New installations also require asking if a DHCP server exists on the network. If DHCP is available, each camera will automatically acquire an IP address. Otherwise, a manual IP configuration will be needed.

For all existing installations where cameras can not be discovered or are no longer connecting, please ask yourself the following questions and have all the answers ready when creating a support ticket.

Was there a power surge?

Was there a lightning strike?

Was there a rainstorm?

Is the camera indoors or outdoors?

(Note: Lightning surge damage is a prevalent issue that most outdoor cameras face when poorly performed installations. Please follow all outdoor camera manufacturer’s recommendations and use surge protectors as indicated.

Is your anti-virus/firewall software disabled?

Anti-virus and firewalls have been known to cause issues with finding the cameras or blocking users.

Specific versions of Kaspersky/NOD32/ McAfee software have been known to interfere with software products and network discovery; therefore, exceptions should be made so that SpotAi Dashboard can find all cameras.

We hope this article was useful to you, please leave us a comment or feedback as it will help us improve our customer support center.

Common Video Feed Issues and Fixes

This document is most helpful for the IT staff and on-site installation personnel.

Pink or purplish hue image

The left image has a defective IR-cut filter, while the right image has a functioning IR-cut filter.

This is due to the IR cut-filter being out of place which can happen due to shipping. The mechanical IR cut-filter can move back and forth by a small metal hook and that hook can jump out of the eyelet during transportation. You can try enabling/disabling the IR cut-filter a few times under Camera Settings. Typically the only resolution would be to open an RMA for the camera.

When the IR cut filter is in the wrong position it produces a pink hue image. This is the reason why we switch to Black & White when the filter in the off position.

Purple Fringing

The blue frames in the image are called purple fringing also known as a chromatic aberration which we can describe as “an out of focus purple ghost image around parts of a digital picture with high contrast”. This is mainly due to the optics, but also due to the sensor and processing.

You could try to set the minimum shutter to a higher value e.g. 1/100 (or try different values). This is done in Camera settings > Exposure priority > choose Motion or Low noise (it doesn’t matter in this case) and change the Shutter min value. This should force the iris to step down. The use of P-iris reduces this phenomenon but it does not eliminate it.

Please note that the priority we give when choosing the appropriate lens is in:

Minimizing the image artifacts that affect the video surveillance

Sharpness

Good light sensitivity

Object detection and recognition

This purple fringing does not affect the scene in a way that makes it more difficult to identify persons or objects.

Motion Blur (Ghosting)

IR light from the camera would reflect off the dome and into the lens. This causes a less than the desired image for our customers.

Firstly, don’t choose the camera with the low-cost sensor. Even the low-cost sensor can perform pretty well during the day. The difference is the night vision capability. Pick a camera with at least a 1/3 inch sensor. The bigger the size is, the better the night vision will be. Like human eyes, one person can see clearly if he or she has better vision capability.

Disable the slow shutter. This can tell how well your camera performs at night. Once the slow shutter setting has been disabled, the image will become darker at higher frames per second (fps).

Add extra illuminators. It could be an Infrared or visible lamp. The infrared can project further distance than visible light, however, you have to scarify the image’s color details, because the infrared always affects the color reproduction of the camera, making the image look purple. Most of the cameras will eliminate the color when it sees Infrared. The PIR lamp is another option especially when you have some existed street lights. It can pop up unexpectedly and generates deterrence when criminals approach.

Network camera latency issues

In the video world, latency is the amount of time between the instant a frame is captured and the instant that frame is displayed. Low latency is a design goal for any system where there is real-time interaction with the video content, such as video live view or casting.

But the meaning of “low latency” can vary, and the methods for achieving low latency aren’t always obvious. Latency (a measure of the time delay experienced by a system) depends on several factors, both on the network environment and used applications. Basically, the system takes a long time to process the data and it could be caused by a system overload, network congestion, or weak/old components on the decoding client.

Characterizing Video System Latency

There are several stages of processing required to make the pixels captured by a camera visible on a video display. The delays contributed by each of these processing steps—as well as the time required for transmitting the compressed video stream—together produce the total delay, which is sometimes called end-to-end latency.

Measuring Video Latency

Latency is colloquially expressed in time units, e.g., seconds or milliseconds (ms). The biggest contributors to video latency are the processing stages that require temporal storage of data, i.e., short-term buffering in some form of memory. Because of this, video system engineers tend to measure latency in terms of the buffered video data, for example, a latency of two frames or eight horizontal lines.

Converting from frames to time depends on the video’s frame rate. For example, a delay of one frame in 30 frames-per-second (fps) video corresponds to 1/30th of a second (33.3ms) of latency.

Figure 1: Representing latency in a 1080p / 30 FPS video stream.

Converting from video lines to time requires both the frame rate and the frame size or resolution. A 720p HD video frame has 720 horizontal lines, so a latency of one line at 30fps is 1/(30*720) = 0.046ms of latency. In 1080p @ 30fps, that same one-line latency takes a much briefer 0.030ms.

Defining “Low Latency”

There is no universal absolute value that defines low latency. Instead, what has considered acceptable low latency varies by application.

When humans interact with video in a live video conference or when playing a game, latency lower than 100ms is considered to be low, because most humans don’t perceive a delay that small. But in an application where a machine interacts with video—as is common in many automotive, industrial, and medical systems—then latency requirements can be much lower: 30ms, 10ms, or even under a millisecond, depending on the requirements of the system.

You will also see the term ultra-low latency applied to video processing functions and IP cores. This is a marketing description, not a technical definition, and yes, it just means “really, really low latency” for the given application.

Designing for Low Latency In A Video Streaming Application

Because it is commonplace in today’s connected, visual world, let’s examine latency in systems that stream video from a camera (or server) to a display over a network.

As with most system design goals, achieving suitably low latency for a streaming system requires tradeoffs, and success comes in achieving the optimum balance of hardware, processing speed, transmission speed, and video quality. As previously mentioned, any temporary storage of video data (uncompressed or compressed) increases latency, so reducing buffering is a good primary goal.

Video data buffering is imposed whenever processing must wait until some specific amount of data is available. The amount of data buffering required can vary from a few pixels, to several video lines, or even to a number of whole frames. With a target maximum acceptable latency in mind, we can easily calculate the amount of data buffering the system can tolerate, and hence to what level—pixel, line, or frame—one should focus on when budgeting and optimizing for latency.

For example, with our human viewer’s requirement of 100ms maximum latency for a streaming system using 1080p/ 30 FPS video, we can calculate the maximum allowable buffering through the processing pipeline as follows:

100ms/(33.3ms per frame) = 3 frames, or

1080 lines per frame x 3 frames =3240 lines, or

1920 pixels per line x 3240 lines = 6.2 million pixels

Therefore, if you have a low bandwidth network and you wish to set all your cameras to 1080P and 30 FPS you will need the following requirements times the number of cameras.

One camera set at 1080p/ 30 FPS consumes 4.2 Mbs of bandwidth as shown below.

In conclusion, when designing a system to meet low-latency goals, keep these points in mind:

Achieving low latency will require some trade-off of decreased video quality or a higher transmission bit rate (or both).

Identify your latency contributors throughout the system, and eliminate any unnecessary buffering. Focus on the granularity level (frame, level, pixel) that matters most in your system.

We hope this article was useful to you, please leave us a comment or feedback as it will help us improve our customer support center.

The post Troubleshooting Physical Cameras in 3 steps first appeared on NVR IPCAMERA SECURITY.

How to view the Live Video and Playback for my Network Video Recorder?

M.Salih ASLAN — Sat, 01 Jan 2022 20:12:55 +0000

A:

NOTES:
* Applies to devices using firmware version 2.0 and above. If you are not using the latest firmware version please upgrade the firmware.

* Please make sure you are using the latest version of Java. If you are unsure on what version you are current running, please visit www.java.com/verify *

Plese select your browser:

Using IE

Using Firefox

Using Chrome

Using Safari

Using IE
Step 1:  To view the LIVE VIDEO and PLAYBACK, please make sure to install the Microsoft Visual C++ 2005 SP1 Redistributable Package. The file can be located on the included CD, at http://www.microsoft.com/en-us/download/details.aspx?id=5638, or by clicking on the “Download from Microsoft Web Site” on the Warning pop up message
Step 2:  Make sure to allow all add-ons to properly view the LIVE VIDEO and PLAYBACK.

Using Firefox

Step 1:  To view the LIVE VIEW and PLAYBACK, please make sure to download/install the latest version of Java.

Step 2:  Click the “Activate Java Platform SE 7 U.” link or click the block icon to the left of the address bar

Step 3:  Click to Allow Now or Allow and Remember

Step 4:  Run the Java application.

Step 5: Allow the security warning popup.

Step 6:  You should now be able to see the LIVE VIEW or PLAYBACK

Using Chrome

Step 1:  To view the LIVE VIDEO and PLAYBACK, please make sure to download/install the latest version of Java.

Step 2:  Right click the viewing area, and Run this plug-in

Step 3:  Or click the icon on the far right hand corner of the address bar to Always allow plug-ins to on X.X.X.X

Step 4: Run the Java application

Step 5: Allow the security warning popup.

Step 6:  You should now be able to see the LIVE VIDEO or PLAYBACK

Using Safari

Step 1:  To view the LIVE VIDEO and PLAYBACK, please make sure to download/install the latest version of Java.

Click on the Java blocked for this website

Step 2: Trust to run this plug-in.

Step 3: Run the Java application

Step 4:  If you get an error message on the bottom of the LIVE VIDEO, such as the picture below in the red box, continue on to Step 5 to 10.

Step 5:  Go into Safari’s Preferences…

Step 6:  Click on the Security button. Make sure Internet plug-ins: is check marked, and click on Manage Website Settings…

Step 7:  In the Java plug-in section. Under Currently Open Websites, you should see the IP address of the DNR. On the drop menu, set to Run in Unsafe Mode.



Step 8: Trust to run the website in unsafe mode

Step 9: Allow the Java application

Step 10:  We should now be able to view the LIVE VIDEO or PLAYBACK

The post How to view the Live Video and Playback for my Network Video Recorder? first appeared on NVR IPCAMERA SECURITY.

. To…	On the Device panel card…	. Setting
firmware on your device.	Firmware	.
Find information that may be helpful when troubleshooting.	Support	Download Device Logs, System Snapshot, and Dell Support Assist Collection to assist in troubleshooting.
Replace the default server name with a user-friendly hostname.	Hostname	Change the Hostname. The default hostname is the same as the server name. The server name is in the form - Number>.
Change the password for the AI NVR administrator.	Password	See Change the AI NVR Administrator Password below.
Set the time zone.	Time	Specify the Time Zone and identify the time source in the NTP drop-down and Servers list. See Manage Time Settings on the next page.
Manage the certificates used by Server Management and the AI NVR.	Certificates	See Manage Certificates on page 36.

LED Indicator	Description
System health and System ID	Blue — powered and in good health Blinking blue — System ID mode active Orange — fail-safe mode Blinks orange — there is an error
. Hard drive	Blinks orange — the hard drive is experiencing an error.
. Temperature	Blinks orange — there is a thermal error. Errors include: ◦ temperature out of range ◦ fan failure Check that the fans are functioning correctly and the air vents are not blocked.
. Electrical	Blinks orange — there is an electrical error. Errors include: ◦ voltage out of range ◦ failed power supply ◦ voltage regulator Check the power status indicator to confirm if it is an issue with the power supply.
. Memory	Blinks orange — there is a memory error.
. PCIe	Blinks orange — there is a PCIe card error. Restart then upgrade the device firmware if the error persists.

LED Indicator	Description
Off	Power is not connected.
Green	Power is supplied.
Flashing green	The firmware update is being applied to the power supply unit.
Flashing green then turns off	The redundant power supply is mismatched. This only occurs if you have a secondary redundant power supply installed.
Flashing orange	There is a problem with the power supply.

channel and time	Disk space required
1 channel for 1 hour	2048Kb/8Byte3600sec=921600KB=900MB
1 channel for 1 day	900MB*24=21600MB≈21.09GB
1 channel for 30 days	21.09GB*30≈632.81GB
16 channel for 30days	632.81GB*16≈10125GB≈9.89TB

Firefox – NVR IPCAMERA SECURITY

Dahua NVR Troubleshoot All Series

Disable audio recording on Dahua Recorder

Description

Video Instruction

Step by Step Instruction

Dahua NVR Troubleshoot All Series

Read Also : Tuya Camera User Guide Ultimate Manual

Disable audio on Dahua IPC that connected to Dahua NVR

Video Instruction

Step by Step Instruction

No Audio from Live Feed

There are following possibilities:

There is Audio from Live Feed, No Audio During Playback

There are following possibilities:

There is no HDMI output.

Video Loss 1 Camera

Video Loss on Multiple Cameras

Camera Feed is Blurry or Distorted

Video is distorted when searching local records.

Remote control does not work.

System does not boot

There are following possibilities:

NVR Randomly Rebooting or Shutting Down

How to set the date and time

Time display is not correct.

Step by Step Instructions

Burn error /USB back error.

VIVOCloud setup and use guide

Getting Started: Enabling the VIVOCloud service in your device

VIVOCloud setup and use guide

Getting Started: Adding your NVR to the VIVOCloud application using the QR code/device ID

Enabling the Service:

Adding the device to the VIVOCloud application:

[VIVOCloud Camera] How to generate the QR code/PCode in a VIVOCloud compatible camera?

Question

Answer

[VIVOCloud Application] How to share your device with other account?

Question

Answer

[VIOVCloud]How to share the usage data with VIVOTEK

Question

Answer

[VIVOCloud/iViewer] [2.4.401/3.10.604] Why the live image is being cut for 4 equal when viewing MS9390-HV?

Question

Answer

How to remove NVR from VIVOCloud app and portal?

QUESTION

ANSWER

How to use VIVOCloud to connect to NVR if the NVR is already added to other VIVOCloud account?

QUESTION

ANSWER

[VIVOCloud] Do you need to purchase a license to use the VIVOCloud service?

Question

Answer

[VIVOCloud Application] What is the maximum number of notifications that can be stored in the application?

Question

Answer

[VIVOCloud] What ports are used by the VIVOCloud Service?

Question

Answer

Situation 1. Cannot enable the VIVOCloud service in the NVR

Situation 2. Portal connection issues with NVR

Situation 3. Slow video connection

[VIVOCloud] What can I do if I cannot access my NVR device through the VIVOCloud portal or mobile application?

Question

Answer

Avigilon AI NVR User Guide

System Recommendations

Uninterruptible Power Supply

Camera Frame Rate

Web Browser

Networking

Passwords

Certificate Management

Package Contents

Avigilon AI NVR User Guide

Overview of the AI NVR Premium and Premium+ Models

Overview of the AI NVR Standard Models

Overview of the AI NVR Value Models