We can talk directly on phone app for asking courier to put package to a certain place you point, and hear sound from app or TV monitor connected to NVR

We could be alerted any time a person enter your property by receiving push notification from free phone APP, and the alarm light will be triggered to drive away the suspicious objects ( Note: APP has No Monthly Fees)

High Resolution 2592 X 1944 pixel to provide your vivid and clear image no matter in day or night, and IP 67 Waterproof to withstand Changeable Weather like Snowy/Rainy Day

We can customize the surveillance area or set a line for human/vehicle, and the alarm alerts will be triggered when detecting human/vehicle crossing the line or intruding the alarm area （These function may only work with Hiseeu NVR）

Version 2020-2022 PoE System FAQs in total

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Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

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Important Notes:

These FAQs are only adaptable to following Models NVR Model : H5-NVR-P-8,

Camera Model: HB215-PA, HB212-PA, HB915B-PA

Mobile Phone APP: XMEye Pro         PC Client :VMS

Hisseu PoE Camera System User Guide v1

Contents:

A:  Forget NVR Password?

B:  Add Device on PC Client Software (VMS）?

C:  How to Sign up account on Mobile APP (XMEye Pro) ?

D:  Add Device on Mobile Phone APP (XMEye Pro)?

E:  How to enable Alarm Notifications on APP XMEye Pro?

F:  Configure Offline Camera or Add a New Camera?

G:  No Video Display on TV Monitor Or Blank Screen?

H:  Why DVR/NVR can’t record or playback video?

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Detail Solutions:

A:  Forget NVR Password?

1. Please click the mouse from the home screen, and “Logo Out–>Log Out”

2. Right click the mouse again, click “ Main Menu”–> “Forget password –> Forget answer”, you will see the “QR Code”

3. Please open your mobile APP “XMeye Pro”

（1）Click the Scan icon on the top left corner

（2）Scan the “CAPTCHA” on the TV monitor, then you will get a code from the mobile phone APP or from your email, and enter the code into “CAPTCHA”, so you will be able to reset the password on the Monitor connected to DVR

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B: Add Device on PC Client Software (VMS）?

VMS download link:

For Windows （2023 newest version）

https://download.xm030.cn/d/MDAwMDE0OTM=

For Mac ( 2022 version)

https://download.xm030.cn/d/MDAwMDA2NDA=

1. Download PC Client “VMS” and installed

2. Login with the default User Name and Password. Click “SIGN IN”.

Default User name is: admin

Default Password is: admin

3. Navigate to “Device Manager”–>”Manual Add”

4. Login Type: Cloud ID Device Name:

Name Your Device as you like

Cloud ID : Device Serial Number. We need to go to the TV Monitor connected to the NVR , and find out the information on TV Monitor UI, then right click the mouse to navigate to the path of “Main Menu–>Advanced–>Version” to find out the information “serial number”

User Name and password: Input the user name and password that you created for the NVR , and we also need to find this from the Monitor UI.

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5. Navigate to “Live View”, Click on the device name(serial number), then select “Open All By Sub Stream”

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C:  How to Sign up account on Mobile APP (XMEye Pro) ?

Please follow these instructions to sign up for an account via your mobile number.

1. Click on Sign Up

2. Sign Up by email or Select Mobile Number

3. Select the correct country code +1, input your mobile number and click on “Get code”

4. A code will be sent to the mobile phone number, input the verification code and continue.

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D:  Add Device on Mobile Phone APP (XMEye Pro)?

Steps:

–>1. Please connect the NVR/DVR box to your Router via Network Cable; (Some customers think it can support WIFI connection, while wired systems only support wired router connection, and have to be wired to router via ethernet cable)

–>2. Go to Monitor UI Interface, and Navigate to “Main Menu > Network > Net Service”, if the “Cloud Status” shows connected, means NVR/DVR is online (Please skip step3),

–>3. If the cloud status shows “Probing DNS”, Please Navigate to “Main Menu > Network > Check the icon of “Enable DHCP”–>Apply;

–>Reboot the DVR by unplugging the power adapter and re-plug it, then double-check the cloud status ( only cloud status shows )

–>4. Go to your TV Monitor, navigate to “Main Menu–>Advanced–>Version”–> You will see the serial number.

The QR code contains Serial number info. We need this information after we add the device to mobile phone APP

–>5. Open the mobile APP “XMeye Pro” and register an account by your email first

–>6. Click”+” to add device–>Choose “NVR”

Device Serial Number: Click the “Scan” icon to Scan QR Code On the NVR UI Interface (Main Menu–Advanced–Version), (QR code contains username and password)

No need to input the username and password manually.

And click “OK”, and go back to the Device page on App,and you will see the device shows status:online ,

E:  How to enable Alarm Notifications on APP XMEye Pro?

1.Make the Alarm setting is already set on Monitor UI Interface

2. Please right-click mouse and navigate to “Main Menu–> Alarm–>Motion Detect/Human Detect/Face Detect–> Enable “Mobile Reported”–>click “OK”

(Default Setting is for Channel 1, Please select “All” channels.)

2.Open “XMeye Pro” mobile App, and navigate to “Event–>Device (the one you named)–>Enable “Allow Notifications”

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F:  Configure Offline Camera or Add a New Camera?

—>1. After connect the camera to NVR via network cable, if the camera power on properly, the camera’s indicator light should be blinking.(see picture attached)

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When you cover the camera’s photocell or put the camera in dark place, the infrared LED should turn on red color.

—>2. If camera powered on properly please follow below instructions.

1.Right-click mouse navigate to “Quick Setup(or Channel Set) –>Cancel

2. In the second box, if any camera status is offline or not connected, please select it and click ”Delete” first

3. Click “Search”, can you see new IP address showed on the topper box?

4. Select the IP address in topper box and click Network–>Auto Assigned–>OK

5. If auto assigned successfully, please click “Add” to add the camera.

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G:  No Video Display on TV Monitor Or Blank Screen?

My UI Interface shows “No signal” or “Black Screen” ？

We need to divert this issue into two situations:

1.NVR Indicator light is on:

(1) Cause: The camera system’s video output resolution is 1080P. If your TV monitor resolution is below 1080P, this issue will occur.

Steps:

Please right-click and hold your mouse for over 10 seconds to see if the system can reboot or not. Or, please try to connect the system to another TV monitor with a higher resolution (above 1080P)

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(2) Cause: The hard disk drive inside of the DVR box is broken, and use the screwdriver to open the DVR box to unplug the wires of the hard disk drive, and reboot the DVR to have a try. If the DVR box can be rebooted after unplugging the wires of the hard disk drive(HDD), which means the HDD is having an issue, and needs a replacement, plz contact email love@hiseeu.com for replacement HDD

After steps, if the thing still cann’t be resolved, which means the NVR box is broken, plz contact email love@hiseeu.com for replacement NVR box if their warranty is still 1 year

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2.NVR Indicator light is off:

(1) Cause: The power adapter 52V 2.5 A connected to the NVR box is broken

Step: Use another power supply 52V 2.5 A to power on the NVR unit to have a try ( If you do not have a spare one, can contact us to buy a new one or we send you a new one if your warranty is still under 1 year )

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(2) Cause: The hard disk drive inside of the NVR box is broken Step: Use the screwdriver to open the NVR box to unplug the wires of the hard disk drive, and reboot the DVR to have a try. If the NVR box can be rebooted after unplugging the wires of the hard disk drive(HDD), which means the HDD is broken, and needs a HDD replacement, plz contact email love@hiseeu.com for replacement HDD

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H:Why DVR/NVR can’t record or playback video?

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If HDD(Hard disk drive) is having issue or something wrong with record setting, the DVR can’t record/playback the video

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1.Check if the hard drive status is normal or error

Navigate to NVR/DVR Monitor UI Interface: Navigate to “Main Menu–>Advanced–>HDD info”

If status shows “Error” or No hard drive info , which means the hard drive is broken. (need to replace hard dirve)

2.Check the record plan is set up for 24/7 continuous recording

Navigate to “Main Menu–>Record Conf”

Channel : select “All”

Period: “00:00-24:00”

Select “Regular”

3. Please make sure the HDD was set up to “Overwrite”. (if it was set to “stop”, the system would stop recording when the storage is full)

Navigate to “Main Menu–>General–>Storage Full”

Add Device on Guard Station PC Client Software

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0  

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Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

Add Cameras to NVR or PoE Switch (Router)

Add Cameras to NVR/ PoE Switch or Router

1. Add camera via NVR PoE Port

• If the camera is connected to NVR PoE port directly, the IP address

range should be modified to “172.16.0.X” (X is between 2 to 255)

Please right-click mouse and navigate to Camera

For brand new camera (password is 123456 by default), NVR will detect

and add camera automatically.

If the camera’s user name or password has been changed, you are required to input the info manually.

Move the mouse to the status icon , you will see the error message. “Offline [incorrect Username to Password]”

Please click on the edit icon to input password manually and click on “OK” to continue.

2.Add Camera to NVR via PoE Switch or Router

NVR will detect the camera under the same WLAN and list IPC here

• Click on plug icon to add the camera. If the camera has default user name: admin, password: 123456.

NVR will add it automatically.

• If the camera’s password has been changed, please click on the setting icon to modify the info.

• In this situation, the camera IP address range should be the same as NVR’s IP range

(You can check NVR IP by navigating to Network>Basic> TCP/IP). If not, please contact the technician to modify the camera’s IP first.

Camera Not working

Camera not working?

1.(Port issue) Insert the camera to another port of the NVR to have a try, and wait at least 5 minutes

2. (Camera issue) Make sure if the camera infrared light will turn on red or not in the night time

3. Also plz right click your mouse to “Menu-Camera”, and take a photo of this whole page and send it to us

（Check how many cameras are discovered）

Also go back to the home screen and Check connection status, to see if it shows” Network disconnected” or “incorrect user name and password”

Device Offline on APP or NVR?

Device Offline on APP or NVR?

If the device shows offline on mobile phone app  “Guard Viewer” , we need to make sure the NVR is connected to network perfectly or not

Go next to your Monitor that connected to NVR, and check out the network status

first navigate to this path first : “Menu–Network–Basic–P2P” , also check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” . After that, go back to “P2P” and check if the device status is online or not

Also , please make sure the PPPOE needs to be disabled, plz navigate to “Network–Advanced–PPPoE”

Enable Alarm light on Each Camera?

Enable Alarm light on Each Camera?

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(Alarm light would only work during the night time when the alarm was triggered)

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1. Set up the Alarm light First Right-click your mouse to “Menu– VCA — Intrusion Detection/Crossing Line Detection– Triggered Actions” , and draw the rules for the alarm type

After you set up an alarm type (Like”Intrusion Detection”, or “Crossing Line Detection”), Click on “Alarm Linkage”, you will have the option to Enable “Alarm Light” (Spotlight is only Available During the Night)

2. Enable Alarm Light on “Triggered Action– Alarm Light” for each channel, and Click “OK”

Forget NVR Password？

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2.If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer) by navigate to “Me–General–Forget Device Password”

3.Scan the above QR code by app and the security code will be sent to your email address.

4. Enter the security code from email to reset the password

Additionally, If you the email doesn’t belong to you, plz contact us at love@hiseeu.com for more support

Add Device to APP(Guard Viewer)

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Auto add is not suggested. Please tap on “Later” if you see this message box.

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In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1.  Please Tap on “ Menu” icon> Tap on “Devices”> “Add”,

2. Tap on “Scan”> “OK” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online   and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at Love@Hiseeu.com   

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here.   • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4.Add NVR by scanning device QR code and click on “save”

5.   Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6. Select the device and tap on “Start Live View”

Human Tracking/Detect for Model PK-4YHD985-CT ?

1.To enable human tracking , Set preset point “21”. Here is the video link for your reference: https://www.amazon.com/live/video/07adae4ec34a47618bd754cc6c1f8966?ref_=dp_vse_ibvc1

2.To enable human detection, plz go to this path “Menu–Alarm-Motion” , and choose the camera you want, to enable it

(This doesn’t support customize area)

No Video on TV Monitor or blank Screen?

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The camera system video output resolution is 1080P, if your TV monitor resolution below that will occur this issue.

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If possible, could you please try to connect the system to another TV monitor with a higher resolution(above 1080P).

Or, please hold your mouse wheel over 10seconds to see if the system can reboot or not.

If not, plz contact us for further support

How to share Device to others via APP Guard Viewer?

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One device linked to One User ONLY. The NVR system ONLY can be controlled by one authorized account, who can share the device with others in order to prevent attacking or hacking.

For admin user, please follow the instructions to share the device with others:

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1.Type on “Menu Icon ” and navigate to “Devices”

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2.Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

(1) Share device by typing in the user name you wanted to share with and selecting function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigate to “Devices”

(2) Share device by generate a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

Download the mobile APP and Sign up for an Account

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1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

<p>The post Hisseu PoE Camera System User Guide v1 first appeared on NVR IPCAMERA SECURITY.</p>

Wireless CCTV Security Camera System Setup Guide, Wireless Security Camera Systems from Sansco are the perfect hassle-free system designed for quick installation and efficient monitoring. This system comes with FOUR security bullet cameras and a security grade NVR (Network Video Recorder) with a 1TB hard drive. This ability to store recordings locally provides personal safety and no additional monthly fees. The NVR also gives you easy smartphone access to live or recorded footage from wherever you are.

Coupled with wire-free cameras that include professional motion detection, 1080p HD video resolution, infrared night vision, and a weatherproof IP66 rating, this system has you covered day and night, no matter what the elements have in store.

– See more at: https://isansco.com/cctv_system/show/78.html

Connect Your System

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Step 1. [Important] Properly install the Antennas for the cameras Step 2. Power up the cameras using the power supplies (12V 1A)

Step 3. Connect the NVR to your wall socket with its power supply (12V 2A) Step 4. Connect the NVR to your router with an Ethernet cable

Step 5. Connect the NVR to a HD monitor (at least 1920x1080p) with either a HDMI or VGA Step 6. Plug the mouse (included) into the USB port at the rear panel of the NVR.

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Once you complete the steps above, it should be pretty much ready to go. Within seconds, there will be a live video showing up on the screen.

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Username: admin

Password: By default, there is no password for initial login (Please just leave it blank and click login)

Tips: To protect your privacy, you may right click the mouse > Go to System Setup > System Admin > User > Set password to change your password.

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If you plan to install the camera somewhere out of the Wi-Fi range, you may need to connect the camera to your router (with an Ethernet cable) in order to get better video streaming.

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Tips: Use Auto Add (Per 4.2 above) when you are doing a wired connection between the camera and your router. However, if you want the camera to work wirelessly (without connecting to the router), use Match Code to add camera to NVR. See instruction below on Add camera by Matching Code.

Wireless CCTV Security Camera System Setup Guide

Read Mor e: EseeCloud Wireless Security Camera System Installation

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View on Mobile Devices (iOS / Android)

Step 1: Connect the NVR to the Internet

Connect the NVR to your router with an Ethernet cable. In a few minutes, you should be able to see the Cloud ID and

Status (showed as ONLINE) at the bottom right corner of your screen. See below

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H.264 Video

H.264 Video

H.264 Video

H.264 Video

Cloud ID: 662023312 ONLINE

Tips: If the NVR status does not show as “ONLINE”, please go to System Setup > Network Setup > Check the box for DHCP or manually assign an IP address to the NVR. If this does not fix the status issue, please contact your Internet Service Provider (ISP) or your network administrator. (For example: port number 80 should be opened on the router.)

Step 2: Download the App (You can use IP Pro, or EseeCloud3)

Search IP Pro in Apple Store or Google Play. Or Scan the QR Code below to download the application.

IP Pro  Apple Store  Google Play

Step 3: Run the App

Download and run the app. On the login screen, tap Register, enter your Username, Password, and Email Address to create a new account.

Tips: You will receive an email to verify your email address, in that email, click the link to verify the email address. By doing this, you will be able to reset your password in case you forget it.

Once you complete the registration, login the App, press “+” at top right corner > Add device > Add Recorder:

Enter your device information below:

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Cloud ID: The Cloud ID can be found at right bottom corner of the screen, you can manually enter this ID. Or you can scan the Cloud ID here: right click the mouse > go to System Setup > Network Setup > Show QR code. See below:

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Cloud ID: 662023312 ONLINE

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Username: admin

Password: Default: No password required, just leave it blank)

Tap SAVE. Tap on any channel to go to live view screen, see below:

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View on PC using Software Client

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Step 1: Download EseeCloud.exe from CD and install it to your computer.

(If your CD is broken, contact us for the link to download EseeCloud.exe)

Double click EseeCloud on your PC to run the software client, on the User Login, enter username, password and click login. You may want to check the box to the left hand side of Remember password so you don’t need to enter password each time you login.

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Tip: Default username is admin, no password required for initial login, just leave it blank.

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Step 2.1: Add Device by Cloud ID

Go to Device Management > Add Device > Cloud ID.

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Cloud ID: Please refer to the instruction above on how to find the cloud ID.

Username: Default: admin

Password: Default: No password required, just leave it blank

Type: Choose NVR

Number of Channels: If your NVR is a 4-Channel one, enter 4.

Step 2.2: Add Device within LAN

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Step 3: Image Preview

After you add the device successfully, click Live View > Device List, right click on the Device Name > Connect Videos, see below:

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View on Your Web Broswer: Internet Explorer

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If your PC is located in the same LAN as the NVR (normally means they are connected to the same router).

Step1: Find the IP address and Web port of your NVR (IP address can be found in System Setup > Network Setup), see below:

Step 2: Enter the NVR’s IP address into your IE browser like this: http://your-ip-address, for example: http://192.1.0.102 (If the default port number 80 has been changed e.g. to 100, you will also need to add the new port number at the end of the IP address, for example: http://192.168.1.100:100).

User Name: admin

Password: By default no password required, just leave it blank

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If your PC is NOT within the same LAN as the NVR (For example, you want to remotely access your home cameras while you are in your office):

⑴ Open your Internet Explorer (IE) and go to www.e-seenet.com

⑵ Enter Cloud ID, Username and Password to login.

Cloud ID: The Cloud ID can be found at right bottom corner of your monitor.

User Name: By default, admin

Password: By default no password required, just leave it blank

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Step 3: If this is the first time that you use IE to view your cameras, you may be asked to download and install some add-ons (i.e. WebClient.exe) in order to gain full access, please go on and follow the on-screen instruction to install the add-on. Once it is installed, close your IE and re-open it to enter the NVR’s IP address. Meanwhile, on your IE, please go to:

⑴ Tools > Internet Options > Security > Internet > Custom Level.

⑵ Scroll down the mouse until you see ActiveX controls and plug-ins. If you have Internet Explorer 9 or 11, disable

Allow ActiveX Filtering.

⑶ Choose Prompt for the following: Download signed ActiveX controls

Download unsigned ActiveX controls

Initialize and script ActiveX controls not marked as safe for scripting

Step4: Click OK to exit the Security Settings after you complete the settings.

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Add Cameras by Matching Code

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2.Add extra camera by Matching Code

2.1Power on the new camera connect it to the NVR through Network cable.

2.2Right-click your mouse on the NVR menu, go to Video Manage. (See the screenshot to the right)

2.3Click Refresh > Find the camera’s IP > Click Match Code. The NVR will start to match code with the camera. After it matches code successfully, the “status” will show as “Connect success”, which means the camera has been added to the NVR successfully. See below:

To do Match Code, you will need to delete the failed channel first, Right click > Video Manage > Added device, choose the failed channel, then click Delete to the right hand side. Then follow step 2.3 as stated above.

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Tips: All cameras provided in the box are already pre-paired with the NVR, so normally you don’t need to do Match Code for the cameras supplied.

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Video Recording

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Your system may not include an internal Hard Drive. (This depends on which model you bought, we sell systems with or without hard drive). If your system does not include a hard drive, please install one of your own, the system works with most 3.5 inch SATA Hard Drive.

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⑴ Power off the NVR system and unplug all cables, NVR cover is secured with screws. Remove the screws and slide the cover off.

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⑵ Find the two SATA Connections (power and data) on the NVR main board, plug the two cable connections into the hard drive (They only go one way), place the HDD over the screw slots of your NVR and slide the HDD into place, then install the hard drive with the screws.

Tips: Once the hard drive is installed go to the NVR setting and find HDD Setup: Right click the mouse > Go to System setup > General setup > HDD Setup > Format, then click on Format. The hard drive should format then after a restart be ready to use.

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Right click the mouse > Go to System Setup > Record Setup > Choose the Channel > Click Time > Set up the time frame on the grid > Click Copy to > All > OK > OK.

Tips: When you are setting up the time frame for recording, you can left click and drag your mouse, or you can left click the little box on the grid, the color of the little box will change, which means it has been selected. Each day of the week is corresponding to 3 lines, the first line for Time (regular recording), the second line for Motion (motion recording), and the third line for Alarm (alarm recording). You should click Time, Motion, or Alarm above the grid first before you configure the timing below.

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Video Playback

Right click the mouse > Video playback. You can set the search criteria: Date, Time, Channel, Record Mode (Manual/Motion/Time/Alarm), and click Search. Left click or drag your mouse on the time bar (at the bottom) to start the playback. Under Search, you can see all episodes of the recording, navigate to your desired page and episode, and click File Playback to play.

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Motion Detection Recording

Step1: Right click the mouse, go to System Setup > Record Setup > Choose the Channel > Click Motion > Set up the time frame on the grid > Click Copy to > All > OK > OK. You may click Reset to erase all the selection on the grid, and configure again.  If you schedule the recording the way below (green line from Sun to Sat, 00:00-24:00), it means your NVR will only record when movement is detected within this time frame (Sunday-Saturday, 24/7).

Step2: Go to Channel Setup > Video detection > Choose the Channel, then from the drop-down menu of Detection, choose Motion > Set up the Sensitivity > Check the boxes below for Alarm, Buzzer, Email Notice or App Alarm per your needs > Click Copy to > Choose All > Click OK to save the setting.

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Tips: The area being monitored for motion can be edited under Area Edit. Click Area Edit, by default, the whole screen was selected and being monitored, if you want to mask specific area, left click and drag your mouse, or simply left click your mouse on specific boxes of the grid to unselect them. You can also right click your mouse to unselect the whole screen, or select the whole screen over again, right click your mouse and choose Return to exit.

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How to Do Video Backup via USB Device

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Step 1 Find a USB memory stick. Since there is only one USB port on the NVR, please find the USB adapter provided in the package, connect it to the USB port of your NVR, it will then allow you to connect multiple USB devices (mouse and the memory stick) into the same USB port.

Step 2 Right click the mouse > Choose Video backup > Choose the Channel, Record mode, Search time > Click

Search > Select the video you want to backup > Click Backup.

Tips: The maximum backup capacity is 32GB. Recordings will be backed up at hourly intervals.

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Frequently Asked Question

Question: I have connected the system, but nothing is showing on my monitor?

Answer:

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Question: The system worked for a while then some channels started to lose signals, why?

Answer:

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Question: Does the NVR record sound?

Answer: This NVR does not record audio, it records video only.

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Question: The night vision of my camera is terrible?

Answer:

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Question: My camera is getting misty inside, is there a known fix?

Answer: Condensation occurs in a humid environment as a result of the difference of the temperatures of the air and the object on which it occurs. In most cases it will clear up itself. The mist is more or less a rapid drop in temperature – one solution might be the use of a see-through rain cover, or a large enough zip-lock bag with appropriate cuts, applied before taking the camera out of doors to minimize the humidity trapped in it.

Otherwise, the same humidity will still condense within the rain cover itself instead of in the camera just like when one uses a rain cover in cold weather with a warm camera. Another, not as practical, but effective solution might be to regulate the temperature around the camera, but isolating it from humidity is the more guaranteed solution, even if it is only applicable in very few situations. If the issue remains, you may send it back for replacement, please contact us via email.

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Question: My NVR is not recording, why?

Answer: We sell NVR with / without hard drive, so make sure your NVR comes with a preinstalled hard drive. If your NVR does not include a hard drive, you can source one on your own, or you can purchase one from us. If you have a spare hard drive and you can install on your own, make sure it is a 3.5 inch internal hard drive with SATA connector.

If your NVR comes with a hard drive but it is not recording, please verify the hard drive info, if it is not showing hard drive info, open the NVR case and verify the cable connection. If it shows up error under the hard drive info, Right click the mouse > Go to System setup > General setup > HDD Setup > Format, then click on Format.

Note that because the hard drive records continuously (24/7), it may become corrupted after some time, we warrant the hard drive up to 12 month following the purchase date, if your hard drive is not recording anymore, you may still contact us via email.

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Question: The NVR kept shutting down or rebooting.

Answer:

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Question: I forget my login password and I am locked out?

Answer: You can use the following method to reset your system manually.

On the log-in screen, if you enter the wrong password, it should give you the above error message. Don’t click the OK button yet, instead, hover your mouse there, left click, right click, left click, right click, repeat this operation a few more times, until you see the following screen, which indicates you can reset your system now, click Yes to proceed.

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Question: How to set up email notification (for example, Gmail)?

Answer:

Step 1. Right Click > System setup > Network setup > Check the NVR status and make sure it is online, see below:

Step 2. Right Click > System setup > Channel Setup > Video detection, make sure E-Mail Notice is checked. See below

Step 3. Log into your Gmail account, and go to this link to turn on Access for lower secure apps (Allow less secure apps: ON).  Link: https://myaccount.google.com/security?pli=1#connectedapps.

Step 4. Go to System setup > Network setup > E-Mail, enter the following info: SMTP server: smtp.gmail.com

Port: 587

Username/Password: Your Gmail account/Password Encryption Type: SSL (or TLS).

Sender: Your Gmail.

Sendee 1/2: Receiver email address.

Step 5. Click Test.

Question: My NVR shows Offline all the time, how to get it to show Online?

Answer: 1. Login to your router setup portal (i.e 192.168.x.x) and find the DHCP option, make sure it’s enabled.

<p>The post Wireless CCTV Security Camera System Setup Guide first appeared on NVR IPCAMERA SECURITY.</p>

Access from smartphone

(1)Download APP

Search and download “Eseecloud” app from App store or Google play on your phone.

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(2) Register

 If you install and open “Eseecloud” app at the first time, an account need to be registered initially.

ce”.

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(3) Add device

Method 1: Add the device via QR code.

EseeCloud Devices Advanced User Guide

Read Next : EseeCloud Wireless Security Camera System Installation.

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Method 2: Add by cloud ID.

     Cloud ID: Enter NVR’s System Setup – Network Setup to input Cloud ID or Scan QR Code)

     Device name: Choose a name for your system of your choice.

     User Name: Enter the NVR’s User Name (default: admin)

     Password: Enter the NVR’s Password (default: NO password)

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Method 3: Add by LAN scan.

Please make sure you are connected to the same wifi.

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Access from remote PC

1. Access from remote PC (Log in with Cloud ID)

Operation Steps: ( We suggest you to use microsoft IE, otherwise some services will be invalid. )

1. Open your browser

2. Enter http://www.e-seenet.com

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Cloud ID: (Enter NVR’s System Setup-Network Setup to input ID or Scan QR Code)

Username: Enter the NVR’s User Name (default: admin)

Password: Enter the NVR’s Password (default: NO password)

3. Enter the correct device ID, user name and password.

4. Click login to enter live view interface.

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Note: To successfully remote access your system, the device ID should be ONLINE.

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2. Access from PC Client (CMS)

1. Please download CMS from the below link:

http://www.tontonsecurity.com/download/page_show_67.html

2. Login user: admin, password: (default: NO password, please keep it blank)

3. Please enter “Add” to add device, you can add it “By IP/DDNS” or By Cloud ID”

4. By IP/DDNS:

IP/DDNS: (Enter NVR’s System Setup-Network Setup to find IP)

Port: (default: 80)

Username: Enter the NVR’s User Name (default: admin)

Password: Enter the NVR’s Password (default: NO password)

Device name: Choose a name for your system of your choice.

Type: choose “NVR”.

Number of Channels: please input the correct number of the channels.

Click “Finish” and go back to “Preview”, click the device name to view live video.

5. By Cloud ID:

Cloud ID: (Enter NVR’s System Setup-Network Setup to find IP)

Username: Enter the NVR’s User Name (default: admin)

Password: Enter the NVR’s Password (default: NO password)

Device name: Choose a name for your system of your choice.

Type: choose “NVR”.

Number of Channels: please input the correct number of the channels.

Click “Finish” and go back to “Preview”, click the device name to view live video.

Add the IP camera to the NVR by matching code

1.  When you use Match Code
1.1 Add new add-on cameras to your system
1.2 Re-pair camera to NVR when they lose connection. You need to delete the
Network Unreachable channel at first, then re-pair the camera to an unoccupied
channel. (unoccupied channel always shows No Video Source under Status.)

Tips: The IP cameras in pre-packed kits have already been paired to the NVR. So the
cameras will automatically connect to the NVR once they are plugged in power.

2.  Add camera by matching code.
2.1  Power on the camera which has no video, and connect this camera to the NVR
via Network cable.

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2.2  Right click mouse on the main interface, select “Video Manage“

2.3  Click “Refresh“, find the camera’s IP. Click “Match Code“, then click “Yes“, the
NVR will start to match code to the camera.

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2.4  After matching code successfully, the “status” will show “Connect success“.

Then you will see the camera is added to the NVR and display video on the screen.

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What is the WiFi distance of the wireless kits?

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Between each camera to the NVR:

In open space we tested 350m (1150ft) working distance;

With normal obstacles like 1-2 walls, we tested 35m (115ft) working distance.

For distance we only have theoretical values.

No certain distance can be guaranteed due to different environments applied in.

It varies depending on obstacles and signal interference.

on the contrast, if there are many blocks and signal interference between, the distance could be closer. 

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What if your NVR system keeps beeping?

1. Please right click your NVR mouse, then click System Setup – General Setup – Error setup, make sure that “Enable” and “Buzzer” are unchecked.

2. Please right click your NVR mouse, then click System setup – Channel setup –  Video detection, make sure that “Buzzer” is unchecked for all channels.

3. If you have checked above 2, and none of the buzzer are checked.

    Follow below to stop the beeping:

    a. Right click your NVR mouse, then click System setup – System Admin –  Factory setting, uncheck WiFi Reset, then click Apply to reset NVR settings.

    b. If you cannot view the cameras on the NVR after resetting, please right click your NVR mouse, then click Exit system, choose shutdown. Follow on-screen message to unplug NVR from power and then re-plug it back to NVR. Wait for NVR to initialize.

Then the cameras shall come back.

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How to upgrade the NVR system

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1. Please download the update file to your computer and unzip it, then plug the USB flash drive,and move the unzipped update file to the root directory of the USB flash drive. 

Note: 

1)Please move the update file to the root directory of the USB flash drive, do not move the subdirectory.

2)Do not change the file name.

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2. Connect USB-disk/mouse and USB hub with NVR shown as flowing.

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3. Enter the NVR’s menu (System setup\System Admin\System upgrade),
Click “Start” to begin upgrading.
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Note: Please keep power supply well during the upgrade.

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4. Once the upgrade is done, NVR will restart system automatically.

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How to view playback on NVR system

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1. Right click the mouse , choose video playback

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2. In the menu bar on the right, choose record type/channel/data to search what
you want to and click playback.

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3. Click Backup and the video will be saved in USB storage

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How to Add C8601 Cameras to Tonton NVR System

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Document

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or

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Video

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How to connect and set up the Wireless Network Camera System?

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1. Connect the DC 12V/2A power adapter to the Power port of the NVR.

When Power indicator light is on, NVR starts to work.

2. Use VGA / HDMI cable to connect your NVR and Monitor / TV, then preview interface can be seen.

3. Plug the network cable and mouse to the ports of NVR rear panel.

4. Connect the DC 12V/1A power adapter to the IP camera (IPC).

Each camera has one 6ft length power adapter.

5. After finish connecting, the NVR will search the IPC automatically and start to initialize the connection.

When completed connection, the images will display.

6. Login this system:

Username :  admin

Password:  (there is no password, please keep it blank)

(Note: if you want to change the password, you can go to NVR’s System Setup – System Admin -User management – Set password to change it.)

7. Then you can follow up the below steps to set up on your phone:

If you want to view the cameras remotely, the NVR should be connected WAN network, Please ensure DHCP in your Router is open.

If you don’t know how to enable the Router’s DHCP, please input the IP Address of your  

Router to IE browser, then you will find the network information, you can enable the “DHCP”.

After that, please go to NVR’s System Setup – Network Setup to enable “DHCP”

Then the system will obtain the IP Address, DNS from your Router automatically.

Or you can go back main menu to select “Fast Network”, Then the system will connect the WAN network automatically.

8.   Access from smartphone

(1). Please download “Eseecloud” app from App store or Google play on your phone.

    (2). If install and open “Eseecloud” app at the first time, an account need to be registered initially.

(3) Add the device.

Method 1: Add the device via QR code.

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Method 2: Add by cloud ID.

Cloud ID: Enter NVR’s System Setup – Network Setup to input Cloud ID or Scan QR Code)

Device name: Choose a name for your system of your choice.

User Name: Enter the NVR’s User Name (default: admin)

Password: Enter the NVR’s Password (default: NO password)

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Method 3: Add by LAN scan.

Please make sure you are connected to the same wifi.

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9. Access from remote PC (Log in with Cloud ID)

    PC : our item only support IE browser, please input “www.e-seenet.com” to IE Browser to view your cameras.

       Cloud ID: (Enter NVR’s System Setup – Network Setup to input ID or Scan QR Code)

       Username: Enter the NVR’s User Name (default: admin)

       Password: Enter the NVR’s Password (default: NO password)

(Input the correct Cloud ID, user name and password, click login to enter live view interface.)

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NVR video backup.

1.Right click mouse > select Video backup.

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2. Enter into the interface of Video backup.

   Select Channel, Record mode and Search time.

   Click “Search”. After that, the chosen video will display in the list.

3. Select the section which you want to backup.

   Then, click the bottom “Backup”.

4. Next, there will pop up a dialog box asking are you sure to backup this record.

   Click “Yes” if you are sure.

   Before start to backup, system will inform you to insert U disk within one minute. 

   If you want to cancel the operation of backup, you can click “Cancel” to withdraw.

   NOTE: The NVR only one USB port, so you have to unplug the mouse

and plug the U disk within one minute.

5. After you insert U disk, what you should do is just wait a moment.

6. Backup is completed when system inform you “Backup record succeed“.

   And you can unplug your USB disk at that time.

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How to setup audio function?

1. System connection

(1) The monitor must have HDMI input port.

  (2) Connect the HDMI port on both sides with the included HDMI cable.

2. NVR setup

  (1) Choose the option “Private” on this interface during NVR’s restarting. It allows you select audio or not.

(2) Check whether the encode mode is “AV stream” or not.

(3) On the live window, click mouse to select any channel to pop-up the hidden volume icon like a speaker, click it repeatedly to hear or mute the sound from camera.

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How to use a new Gmail mailbox account to set NVR mail alarms?

How to use a new Gmail mailbox account to set NVR mail alarms?

1.Register a new Gmail mail account, and log in.

2.Get into your mailbox>click the “” in top right of page>get into “My Account“.

3.     Click “Sign-in&security” and enter the interface,Turn on “Allow less secure APP on“.

4.  After that, you will receive an email from Google, which means “less secure sign in” has been turned on.

5. Get into NVR system. Right click mouse>select System setup>Network setup>Network Status.

   Check if your NVR’s network connected successfully.

   Before operate what mentioned above:

    Make sure Cloud(P2P) display “ONLINE“.

   Make sure the Network Status display “Healthy Network“.

6.Then, click the “E-Mail”. 

Input your Gmail SMTP Server (smtp.gmail.com) in ” SMTP Server” Input your Gmail account in “Username” and “Sender”.

Change the “Encryption Type” to “TLS”.

Input your Gmail password in “Password”

Input your two inbox address in “Sendee 1\2” 

After that, click “Apply”>click “Test”.

7.        When the system remind you “Test successful”, which means NVR’s mail alarm is set successfully.

8. PIR video detection setting as below picture:

    (1). Click “Channel setup” and “Video detection”

    (2). Choose Motion Detection, disable it

(3). Choose PIR Input Armed Detection, Enable E-mail Notice

9. After finished setting, When alarm is triggered, you will receive email from NVR.

PIR alarm setting

Only PIR detection recording setup

1.      Disable motion detection function, click ok to save

2.      Choose Detection Model with PIR Input Armed.

Please noted: If you want to set Buzzer, Email notice or App alarm, you can enable them, in this way, you will get notification on email or App.

3.      Press “Reset” to clear default setting

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4.      Click the icon “Alarm”

5.      Press and drag the left button of the mouse to select needed schedule.

6.      Click ok to save

7.      Cancel the manual recording mode

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8.      Once the PIR detection is trigged, the live window will display an icon like below, it means PIR recording is running

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How to Reset NVR’s Password

Reset NVR’s Password

1. The interface when you log in. 

 2. Click “OK”. If you input incorrect password,

     monitor will display “Username/Password Is Incorrect!”.

 3. Continuously and successively click left button and right button in blank space of prompt box for six times.After that, monitor will display “Restore default user”.

4. Click “Yes”, and you will access to the interface where you can reset NVR’s password.

Tips:   1. The username must be “admin”, or else the password won’t be retrieved.

           2. If you want to make new password, please leave it blank in column of “Old password”.

           3. Delete the old password after reset the new one.

           4. If you have set a new password for NVR, remember that NVR password cannot exceed 10 characters, or the NVR will not save it correctly.

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 reset NVR’s password             click to download video

How to install iSmkit PC client 

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How to install iSmkit PC client                  Click here to download

Gmail Mail Configuration Guide

(DE) Gmail Mail-Konfiguration Anleitung 

click here to download

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(FR) Guide de configuration de Gmail Mail 

click here to download

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(CN) Gmail邮件配置指南操作步骤20230922

click here to download

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(EN) Gmail Mail Configuration Guide 

click here to download

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Email SMTP and POP3 settings

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click here to download

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Solve the problem of the white light always on(Applicable to 3.6.60 and above Version)

Precautions:

1. Please check your IPC version first, only 3.6.60 and above version can be solved the problem through upgrade.

2. The camera must be able to produce the image, if the camera can’t be viewed or resetted, it can’t be upgraded.

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Check IPC Version:

Go to “System Admin” – “IPC Maintenance” to check the version of the problem camera. Please note: Don’t upggrade the version 3.6.16 and below version with these upgard file.

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Download the upggrade file:

For 3.6.60 Version: Download Link

For: 3.6.60 Above Version: Download Link

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Upgrade Method

1. Upgrade the IPC via NVR system

（1）Please download the update file to your computer and unzip it, then copy the update file(IPCAKV3C_xxxxx.rom) to a USB flash drive. Please note: Don’t change the file name

（2）Plug the USB flash drive to the NVR’s USB interface

Enter the NVR’s menu (System Setup-> Channel Setup-> IPC Upgrade)

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（4）Click the “Channel” and select the upgarde channel of the IPC.

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（5）Click “Start” and “Yes”, the IPC will be upgrading. Please note: During the upgrade, please don’t power off the NVR and the camera.

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（6）If the camera upgraded successfully, the Status will show “Success!”.

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2. Upgrade the IPC via TF card.

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（1）Unzip the upgrade file, then copy the “help.rom” file to the TF card. Please don’t change the file name and move it to the root directory, do not move the subdirectory.

（2）Power off the camera, then insert the TF card to the TF card slot. Then power on the camera.

（3）Waiting for about 1 minutes, the camera will start up. Then press 3 times continuously of the reset button for the camera(In order to prevent operation errors, you can press several times, which will not affect the upgrade).

（4）About 2 seconds later, the camera will makes a sound for an upgrade. Then waiting for about 2-3 minutes, if the camera restart and works normally, it means that the upgrade is successful.

New Manual for Dual light

Click here to download

If the IP camera doesn’t work with NVR system,please check …

1. First of all,please confirm both of the camera and the NVR are powered on .

(1) Camera is powered on: Please plug the power adapter to the camera ,and then cover the IR-Cut with your hand (See picture), finally to check if the night vision will be activated or not .

(2) NVR is powered on : Please plug the adapter to the NVR ,and then see whether the power indicator is on.

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2. Secondly please enter NVR system — Video Manage ,and check if the status of camera is connected successfully or disconnected. 

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3. Thirdly, if the camera is disconnected,please confirm the distance of the camera and NVR system. The far distance will affect the signal transmission.Please follow the below steps to fix the issue:

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(1) . Please enter NVR system —  Video Manage — delete camera (The same page as the Step 2)

(2). Remove the camera and take it next to the NVR system,and prepare a network cable and start to match code for the camera and the NVR.

(3). How to Match code :

A. Connect this camera to the NVR via Network cable.

B. Right click mouse on the main interface, select “Video Manage“

C .Click “Refresh“, find the camera’s IP. Click “Match Code“, then click “Yes“, the NVR will start to match code to the camera.

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D. After matching code successfully, the “status” will show “Connect success“.Then you will see the camera is added to the NVR and display video on the screen.

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4. Finally, you could unplug network cable and put the camera to the place where you want .

How to change the channel

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1.Please click “Video Manage”.

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2.Make a note of the camera IP address you want to change.

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3.Click “Manual Edit” and enter the IP address on the corresponding channel.

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How to fix black screen Monitor for 10” /15.6”NVR

click here to download the operation video

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How to get the NVR system ONLINE?

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1. Please make sure you enabled DHCP of your Router.

2. If you don’t know how to enable the Router’s DHCP,

    please input the IP Address of your Router to your computer browser,

    then you will find the network information, you can enable the “DHCP”.

3. After that, please plug a network cable to the WAN port on back of NVR.

4. If the system refuses to go ONLINE?

Basic troubleshooting:

  (1).  Check if your network cable can work well.

         If NVR is getting signal, there should be flash light. If not, please check the connection and cable.

  (2).  If the port is right and NVR is still OFFLINE, then it should be DHCP issue.

         Enable DHCP on your NVR.

        Click right button of mouse, go to NVR’s System Setup – Network Setup – check the DHCP and enable it,

        apply and save it. Wait for 1 minute to see if the status on bottom right corner changes to ONLINE.

5. Or you can go back main menu to select “Fast Network“, 

        Then the system will connect the WAN network automatically.

        Within 1 minute, you shall see NVR status changes to ONLINE and the NVR is ready to be viewed

        from anywhere anytime.

6. If this can’t help you, probably your Router disabled DHCP or block new devices from connecting.

    What DHCP does is: when Router find new device connected, DHCP allocate new IP to the device

                              and connect it to the Internet.

   An easiest way to know if your router enables DHCP:

   When you connect a new device to your WiFi for Internet service (or a visitor/ friend wanted WiFi

   connection), does it require WiFi password only? If only password required, then your router has

   DHCP enabled; if that requires not only password but also some settings, then your Router is secured

   from connecting new devices. Please ask people who secured the WiFi (who set password) to enable

   the NVR to connect.

The Step 4 and Step 5 should enable 95% users to get NVR ONLINE.

Even if the status shows OFFLINE after all this, we suggest you to use APP and access the Cloud ID

to see if it works.

Note:   Always wait for 1 minute after any change.

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Advanced troubleshooting

If the basic steps above does not solve the issue. Follow below steps to do further troubleshooting.

1. Make sure the cable you connect to NVR has Internet access. 

Please use a laptop or any PC has RJ45 port

· Disable the wireless connection of laptop.

· Unplug the network cable from NVR and plug it into the PC, see if the PC can access the Internet via the cable.

· If it does, then the cable is good; if it does not, change a cable.

· If cable is good yet no Internet connection, please ask help from your network administrator

· to give the cable Internet access.

2. Enable DHCP of your router, please refer to Step 2.

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If you don’t want to use DHCP, or you want to set up a static IP Address for your NVR system,

you can follow the below steps to set up:

   Well, we can allocate IP manually for the NVR and connect it to Internet. 

  1. Know your router gateway. 

  This is the IP that goes to the menu of your router. 

  This will vary slightly from manufacturer to manufacturer, and will be listed in the documentation.

  Here are some common IP addresses for various routers:

   Linksys, 3Com, Asus, Dell, US Robotics: 192.168.1.1

   Qwest (AKA CenturyLink), DLink, Netgear, Trendnet, Senao: 192.168.0.1

   Belkin, Microsoft, and SMC: 192.168.2.1

   Apple: 10.0.1.1

If you have misplaced your documentation, and you do not see your router listed here,

search on Google for your router name and “default IP address” to find the correct information.

Another way to locate your router’s IP address: on a PC, open the command prompt (click on Start >

Run/Search for cmd) and enter ipconfig. Look for the Default Gateway line, and try that number.

On a Macintosh, open the Network control panel (System Preferences…, Network) and look for Router: 

This is your router’s IP address.

2. Go to NVR’s System Setup Network Setup

How to switch wireless connection to wired connection

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1. Please connect IP camera to NVR by net cable

2. Checking the Network setup of NVR, remember the network segment of the IP address with NVR

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3.Right click mouse, Enter into VIDEO MANAGE

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4.Click Refresh, search the IP address of camera which connect to NVR

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5.When you find the IP camera on NVR, please click Modify, revise the IP address of camera to the same network segment with NVR

Please noted: The IP address of camera can’t conflict with the IP address of other devices

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Click Yes to save

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Double click the IP address, the camera will connect to NVR automatically

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6. After setting the IP camera, connect NVR and the IP camera to the same router by net cable, Refresh NVR, search for the IP camera, then add it to NVR, in this way, the IP camera will connect to NVR by wired

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When 3MP IPC is added to NVR, it prompts “resolution too big”

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When adding a 3MP camera to the NVR, if the “resolution is too large” prompt appears.Please modify the NVR resolution, the detailed operation is as follows:

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1.Please click “Video Manage”.

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2.Select the camera that appears “Resolution too big”, and then click “Channel Setup”.

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3.In “Channel Setup-Encode setup”, modify the resolution to 1920*1080, and then click “Apply” to save the settings.

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4.Disconnect the power of the camera and restart it, after adding the camera, the camera can be used normally.

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Dual light and AI function setting instructions

Click here to download

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iSmKit CMS user manual

Click here to download

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How to upgrade the 8CH NVR to 10 Channel(Only for Version 3.1.8.0M)

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1. Comfirm your system version if is the version 3.1.8.0M first. 

Note: This update file only supports NVR version(3.1.8.0M) to update to 10 channel, if your system version is not 3.1.8.0M, please don’t use this update file to upgrade your system, otherwise it will cause the system not work.

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Go to “System Admin” – “System Version” to check.

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2. Download the upgrade file to your computer. Click here to download

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3. Unzip the upgrade file via rar or zip, then plug the USB flash drive, and move the unzipped update file to the root directory of the USB flash drive. 
Note: 
1)Please move the update file to the root directory of the USB flash drive, do not move the subdirectory.
2)Do not change the file name.

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4. Connect USB-disk to the NVR.

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5. Enter the NVR’s menu (System setup\System Admin\System upgrade), Click “Start” to begin upgrading.
Note: Please keep power supply well during the upgrade.

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6. Once the upgrade is done, NVR will restart system automatically.

.

Effective Troubleshooting for Non-Functional 16-Inch Monitor

Effective Troubleshooting for Non-Functional 16-Inch Monitor

.

.

Youtube Video: https://youtu.be/QVtIkMScO0Q 

.

1. If the indicator lights in the bottom right are OFF, replace the monitor’s 3A power supply.

.

2. If the indicator lights in the bottom right are ON, but the screen is black, check the screen cable.

.

.

.

If the display shows “Power Saving,” there are two possible scenarios:

.

3. For “No Signal → Power Saving”:

When there is no signal, immediately press the “Auto” button. This will bring up the signal source selection menu. Use the “←” or “→” keys to navigate to the first option (“Auto select”), then press the “Menu” button to confirm.

.

4. For “No Cable → Power Saving”:

Please check the two connecting cables in these locations.

.

.

<p>The post EseeCloud Devices Advanced User Guide first appeared on NVR IPCAMERA SECURITY.</p>

WIRELESS KIT

V 3.0

Statement

Long time bright:IPC and NVR have been coded, the connection status is normal Slow Flash : IPC is coded with the NVR, but the connection is disconnected Note: In night vision mode, the device is normal for 5s, the indicator light will be turned off to prevent light interference.

Thank you for purchasing our product! This quick user guide will talk about main usages of the product.More information can be found on our website and the help center. This user guide may contain inaccurate content due to hardware and software upgrade.lt is subject to change without previous notice.

► Installation Instruction Of Wireless NVR KIT

Note:

► Safety Caution

O Please do not put any fluid container on the product.

0 Please use the product in ventilated environment and prevent blocking the vents.

0 Please use included power supply with the product to prevent damage to the product.

0 Please use the product under its standard working temperature and humidity.

(advised in this manual or distributor’s website)

0 Dust on PCB may cause short circuit.lt is suggested to clean the dust on PCB timely to make the product work properly.

0 Please obey the regulation and policy in your country and area during the installation of this.

Out Of Box Audit

After receiving the product,please check all products and accessording to distributor’s Package Includes information.If any is missed or damaged,please contact the distributor.

Wi-Fi NVR Kits User Manual

Read More :

• XMARTO NVR WiFi PTZ Camera System FAQ
• HiSeeu Wireless Camera System installation guide
• Wireless Recorder Kit Setup Guide

Before Installation

This product may require cabling , we suggest to test all products & parts before installation and cabling.

0 Wireless Antenna Ports: Dou ble antennas to Wierless range;

0 WAN Port:Connect your NVR to Internet; ©VGA PortTor viewing on VGA monitor;

0 HDMI PortTor viewing on HDTV;

0 USB PortsTor mouse and backup;

0 Power Input

IPC with RJ45 connector

©Wireless antenna:Wireless connection with NVR

© DC Port: Input power 12V1A;

© RJ45 Port: For matching code and wired connection between IPC and NVR.

Anyway, there is range limitation for the wireless signal from NVR. When cameras are out of this range, they can’t be connected to NVR wirelessly. Then users can use network cable to connect cameras and NVR.

0 Reset button: Press reset button for 5 seconds to restore factory setting and enter into matching-code mode.

©Status light:

Unbright: IPC system is not ready or abnormal

Flash: IPC is in the code-matching state

Wireless NVR can’t be connected to Wireless router wirelessly at present. They can be only connected by network cable.

Setup The System

This system is standalone with embedded Linux Operating System in the NVR. Just like a desktop PC, need to hook a screen to the NVR to enter the OS. Any TV, monitor with VGA or HDMI input should work for it.

© Install antennas for cameras and the NVR;

0 Connect a screen to the NVR via its HDMI or VGA port(HDMI and VGA cable not included);

0 Plug the NVR to power(use bigger 12V 2A power adapter;

0 Plug cameras to power(use smaller 12V 1A power adapters);

0 Within seconds, you should see camera’s images on the screen;

0 Plug the mouse(included)to an USB port on back of NVR. You shall then be able to operate on the system.

In the OS you can find fullest functionalities including live view, record, playback, video backup and all settings.

Default ID: admin Password: none (means leaving the password empty, just click login). Tips: To protect your privacy, please set your password at earliest convenience.

Right click the mouse^Go to System Setup^System Admin -^User Management to set password.

>HD Install

The system may not include hard disk depending on the kit you selected, the NVR works most 3.5″ SATA HDD or 2.5″SATA HDD

Q Unplug your NVR from power,unscrew and remove the top cover.

Q Connect the SATA power and data cables from the NVR to the corresponding ports on your HDD (as shown).

Q Holding the hard drive and the DVR ,gently turn it over and line up the holes on the hard drive with the holes on the NVR. Using a phillips screwdriver,screw the provided screws into the holes and assemble the cover.

Note: New HDD have to be formatted before recording.

To get better Wireless signal, it had better place the NVR in open area and high position.

Network Setup

► Video Playback

Wireless NVR supports wired internet and wireless Internet two ways to access the Internet (supported by some models). The two Internet access modes are set as follows:

Wired internet access: Connecting NVR with network cable to the router will automatically obtain network settings for automatic internet access. When the network cable is plugged in, NVR will give priority to wired internet access. Wireless internet access: Right mouse button -system settings-in the network settings interface, if “wireless internet access” option is in the lower left corner, indicating that the model supports wireless internet access, and can set wireless internet access according to the figure below. After connecting to the network, you can use mobile app to add cloud ID for remote monitoring.

Steps: Right click mouse in main menu^Video playback^choose date, channel, record mode^click Searclwthen can view playback file.

Warm prompt: m □

O Illustration for playback button: ^J)lay, pause: fast forward x2,x4,x8;

© Play file:Choose the recording file in file list, as number “1 ” shown in picture. Choose one

of the recording, click “play” to play to recording file;

© Video backup: Choose the recording file in file list, as number “1 ” shown in picture. Insert the U flash disk, click “video backup” to backup the file;

0 Timeline: click “date” and “time” at left bottom to check the timeline of recording, show

annel Setup

GW-083A2F008BD9

TEST_WIFI

RI 1/2 [>1

6. Tips for successful router connection

1.Choose wireless Internet access

General Setup Record Setup

Select network…

NVR083a2f098f10

NVR083a2f01dc3f

NVR083a2f01dc34 NVR083a2f098f12 NVR083a2f080b0c

2. Check and click “Apply”then enable the internet funtion

B-LINK_B640D2

11111111 |

4. Fill in the router password

5.Click “Apply” button

number “2” shown in picture;

© On the timeline with recording file, left click the mouse, then can playback the file.

► Record Setup

► Video Backup

► View On Mobile

©APP Download and Installation Users can search “EseeCloud” on APP store or “IP PRO” on Google Play,or scan the QR code below to install the APP.

Note: For IOS system, it requires IOS 8.0 version or above. For Android, Android 4.4 or above.

EseeCloud APP download

The factory setting defaults to full-day recording. If you need to customize the recording type, you can refer to the following settings:

o Time Recording: Setup period of time of recording on NVR GUI. Right click mouse -^System Setup—»Record Setup—»Record Plan. Click “Time” and put mouse icon on the upper left corner (for example “1” as picutre shows), press and drag the mouse to the right to choose the time. The list will turn to red.

© Motion Recording: Only detect motion and then start recording. Right click mouse -^System Setup^Record Setup^Record Plan. Click “Motion” and put mouse icon on the upper left corner (for example “1” as picutre shows), press and drag the mouse to the right to choose the time. The list will turn to green.

© Alarm Recording: Right click mouse^System Setup^Record Setup^Record Plan. Click “Alarm” and put mouse icon on the upper left corner (for example “1” as picutre shows), press and drag the mouse to the right to choose the time. The list will turn to yellow.

Note: Users can setup any period of time they want, for example 0:00:00-23:59:59, That’s 24 hours*7 days recording. When NVR detects hard disk, the default setting will be 24 hours*7 days recording.

Use U disk to copy video, so easy and convenient!

O 2 USB port: Plug U flash disk into the USB port of NVR. Right click on main menu^video backup^choose backup channel^choose video mode^setup searching time^search -^choose recording file on the list^video backup .

(support 32G U flash disk at max. Recording file is packed one hour per time.)

© 1 USB port: Right click on main menu^video backup^choose backup channel^choose video mode^setup searching time^search^choose recording file on the list^video backup, insert U flash disk within reminding 1 minute, then the system will backup recording file to U flash disk.

ft Add the NVR system to your APP device list

Run ” EseeCloud” app, log in your account ^ click “+” to scan the device ID QR code to add the device (find the ID number in the NVR network settings, or click the lower right screen), device description (my device name), user name (default user name is admin) and password (default password is empty) ^ submit your add device form ^ click device to start previewing video.

Tips: If you’ve set a password on your NVR system, please update your password on APP to view.

• General setup

(This enables you to set)

Language

Time

Display resolution

HDD informaion

• Record setup

(This enables you to set)

Record plan for each channel video detection

• Network setup(This enables you to set) All network related settings.

• System admin

(This enables you to set)

System version

System maintenance including system upgrade

User and password management Restore to default settings System log

• Channel setup

(This enables you to set) Manage channels and cameras

correct method fault method

D Delete Repeater

Move the mouse to targeted channels, left click to delete, and then click “Apply” and “OK”.

A Application Example

u Use Antenna Extension Cord to prolong Wirelessdistance

Installation method of

As picture shown above, when IPCAM1 is put somewhere is out of NVR wireless range, and there is IPCAM2 between them with strong wireless signal, users can put IPCAM1 close to NVR and power it, setup IPCAM1 repeated by IPCAM2, and then install IPCAM1 to the presupposed place.

L» Playback On Mobiles

In the EseeCloud APP, while viewing live video of the system, click Playback, you will enter the remote playback menu. The APP automatically playback camera 1, you can switch channels the CH. Tips: Videos in playback are HD@real time which requires very good transmission ।

condition. We suggest to playback in LAN. Remote I

playback out of LAN may not 100% work due to connection &network condition.

My device

My device

> MENU-DO What

m Menu bar

Click right button you can enter the main menu; click right button again you can exit the current menu or return.

• Split screen: Change status of live view. You can choose to view multiple cameras or any single camera.
• Video Manage: Manage IP cameras and NVR channels.
• System setup: All system settings.
• Video playback: Playback recorded videos.
• Video backup: Backup recorded videos.
• Color adjust: Adjust the image setting of each camera.
• PTZ Control: Control or set up camera(PTZ camera only).
• Volume: Adjust volume of audio cameras(works only for audio cameras).
• Setup Wizard: Step by step guide of 1st time general settings.
• Fast Network: Shortcut to network settings.
• Wifi add: Add IP cameras into NVR channels wirelessly.
• Exit System: Logout, reboot, close screen output and shut down the system.

s System setup

Click right button>Choose System setup; you then shall enter the menu that enables you to do all settings related to this system.

Add Wireless IP Camera

antenna extension cord Antenna Extension Cord

Before leaving factory, NVR kit is already matched code, the image will come out when the kit is powered. If you need to add it again, Please delete the corresponding channel in the “Video Management” interface and add it as follows:

Step 1: Plug NVR and cameras to power, after NVR start, right click mouse -Wireless add–match-code interface, NVR will search camera under matching code model automatically.

Step 2: Wireless IP Camera has two kinds, including camera with RJ45 connector and camera without RJ45 connector, their way to match code as below: ® For camera with RJ45 connector, after start, use network cable to connect with NVR, match code automatically, no need to restore.

® For camera without RJ45 connector, after start, hold the bottom line of camera for 5 seconds to get into match code mode, it will match code automatically, no need connect network cable.

Step 3: When you can find IP address of camera on screen, matching code complete, click “Exit” to finish.

Notes: For camera without RJ45 connector, its process of getting into

matching code will last 10 minuets. After 10 minuets, please restore camera to get into matching code model again.

55 Split Screen ►

■RJ Video Manage O System Setup □□Video Playback H Video Backup C* Color Adjust

O PTZ Control

<’) Volume ► c° Setup Wizard

Fast Network

Wifi Add

(D Exit System

► Extend Wireless Range

Wireless connection is simple and convenient, but wireless is not a panacea! Because of the nature of wireless, decided in some complicated scenarios, there is a signal attenuation after passing through the obstacle.Following Some methods can circumvent obstacles and increase the signal transmission distance.

p Position the Antenna Correctly

As can be seen from the gain graph of the rod antenna below,The signal coverage of the antenna is similar to an apple. The antenna is located in the center of the apple and surrounds the antenna.The signal is strong, and the upper and lower ends of the antenna are recessed, and the signal is weak.

5dB 3dB

Rod antenna gain vs. coverage

According to the transmission characteristics of the antenna to the signal, in order to ensure the optimal image transmission effect of the wireless set, Claim:

ft NVR and IPC antennas should be placed in high places, not on the walls, metal, Obstructions such as glass affect the signal to diverge outward.

ft The antenna of IPC should be placed in parallel with the NVR antenna to maximize the respective radiation direction angles.In contrast, the maximum coverage of the signal is formed, as shown in the following figure.

Notes: When wireless signal is not strong enough against walls, users can take off the original antenna and subtitute antenna extension cord. Drill a hole on the wall to let the extension cord go through and simply put it where wireless signal is strong.

> set up cascading connection in a reasonable solution, extend wifi signal transfer distance

Note:

ft Repeater function can’t strengthen wireless signal for wireless NVR kit, but can

extend the distance by repeaters>wireless cameras.

ft Only when the repeater cameras and repeated cameras are positioned correctly, wireless distance will be extended.

ft Repeater function and 3 meters antenna extension cord are two methods to
extend wireless range. Users can choose one according to real situation.

> Repeater Setup

Step 1. Right click on NVR’S GUI, left click “video management”^ then left click “repeater”

Step 2. Add repeater

As picture shown below, click icon + besides channel 3, choose other channel.

Step 3. As picture shown below, it means IPC1 is connected to NVR through IPC2 and IPC3. IPC2 is connected to NVR through IPC3. IPC3 is connected to NVR directly.

Step 4. Click “Apply” and then click “refresh” to check if the setting is successful.

IPCAM2

IPCAM1

► Warning

Notes:

Device will not in guarantee if caused by below reason: O Accident;negligence;disaster;mis-operation.

1. Do not conform to the environment and conditions,such as power improper,working temperature too hight or too low, lightning stroke.ect.
2. Ever be maintained by other center which not belong to the real factory.

0 Goods already sold more than 12 months.

FCC RADIATION NORM

FCC

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received,including interference that may cause undesired operation.

FCC Compliance Statement

These limits are designed to provide reasonable protection against frequency interference in residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed or used in accordance with the instructions, may cause harmful interference to radio communication. However, there is no guarantee that interference will not occur in television reception, which can be determined by turning the equipment off and on. The user is encouraged to try and correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

CAUTION!

CAUTION!

The Federal Communications Commission warns the user that changes or modifications to the unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested andfound to comply with the limits for a ClassB digital device, pursuant to part 15 of theFCC Rules. These limits are designed to providereasonable protection against harmfulinterference in a residential installation. This equipment generates,uses and can radiateradio frequency energy and, if not installedand used in accordance with the instructions,may cause harmful interference to radio communications. However, there isno guarantee that interference will not occurin a particular installation. If this equipmentdoes cause harmful interference toradio or television reception, which can bedetermined by turning the equipment off andon, the user is encouraged to try to correctthe interference by one or more of the followingmeasures: —Reorient or relocate the receiving antenna.

—Increase the separation between the equipmentand receiver.

—Connect the equipment into an outlet on acircuit different from that to which the receiveris connected.

—Consult the dealer or an experienced radio/TV technician for help.

<p>The post Wi-Fi NVR Kits User Manual first appeared on NVR IPCAMERA SECURITY.</p>

How to set presets & auto-patrol for xmartO PTZ cameras?

The xmartO WT series, DZ series and DPM series PTZ cameras support up to 8 preset points.

Definition of ‘presets’: PTZ cameras can be navigated to view different areas. Presets record the key points so you can reach the recorded poinits with one tap.

Auto-patrol: a feature xmartO developped based on preset feature. The camera patrol the preset points back and forth. AKA auto-cruise, auto-scan.

1. Set preset points

While viewing the camera, tap PTZ icon to enter PTZ menu; then tap Preset to enter preset menu. Use the joystick to navigate the camera to the 1st point, tap ‘Add Preset’ to save the point 1; then navigate the camera to next point and tap ‘Add preset’ to save the point 2…you can save up to 8 points.

2. In the preset menu, you can tap ‘Go to‘ to reach the preset points.

3. Start Auto-patrol

a) If your camera does not have optical zoom, tap the image, on right you will see the A icon. Tap the A icon the camera will start to patrol the preset points.

b) If your camera is the version with optical zoom, well it has higher level chipset inside. The Auto-patrol is a bit different. In preset menu, tap ‘Shortcut mode’, type in ’13’ and tap Go to, the camera will start to patrol the preset points.

4. Stop Auto-patrol

Tap any of the direction on the joystick will stop the auto patrol.

Tips: cameras added to xmartO NVR have the same steps. It’s similar to on the NVR. Only the NVR’s UI is a bit different and the A icon is in the middle of the joystick. 

Read Next : How to Set up Alexa for Blink devices

View XMARTO WiFi cameras on PC

CMS is called Camera Monitor System. It is a camera monitoring client for online preview image, video storage, remote playback, device management, video/screen download and other functions. It is suitable for DVR, NVR, IPC, VR CAM, Wifi IPC and other devices.

Below are the basic instructions of using CMS on your computer. If you need detailed user manual of CMS, you can download it from our website: https://xmarto.com/pages/download

Also, you can click More Function-System Message-Open the manual to find more details of xmartO WallPixel CMS.

1. Download xmartO WallPixel CMS Software
Link: https://www.xmarto.com/downloads/

2.Installation and operation  

Step 1: Run the xmartO_WallPixel_for_PC_Setup.exe installation package.

Step 2: Select the language that your system needs to use.

Step 3: Read and accept the agreement.

Step 4: Select and determine your software installation path.

Step 5: After the installation is successful, immediately run and use.

 

3. Login

3.1 Local Login

Default username: admin
Default password: no password, leave it blank

For security reason, we suggest you set a password after you are logged in.

3.2 Cloud Login

Use the app account: Enter the username + password of the app account on the cloud login interface to log in.

Register an account:Click on the registered account in the cloud login interface, enter the mobile phone number / email (if using the mobile phone number to register, you need to add the mobile phone number area code), click OK, enter the password and verification code and click Register now, after verification, you can complete the registration.

Forgot password:Click on the forgot password in the login interface, enter the registered account to obtain the verification code, enter the verification code and the new password and click OK to reset the password.

 

4. Add Device to CMS

You can add devices to the CMS in two ways:

Method 1: After adding the device using the mobile APP, directly log in to the CMS using the APP account password, and you can view the device you have added in the CMS system;

Method 2: Please make sure that your device is equipped with a network or a network cable, log in to the CMS, and click the add button in the upper right corner.

Add IP / DDNS: manually enter the device “IP / DDNS + port + channel number + device password”, select “type” according to the actual situation of the device, the rest of the information remains the default, click Finish to add successfully.

Cloud ID addition: manually enter the device “cloud ID number + channel number + device password”, select “type” according to the actual situation of the device, the rest of the information remains the default, click Finish to add successfully.

 

 

LAN search device addition: select the device management in the function bar below the system, click the interface refresh button, wait for the device to be searched, check the required device and click add (enter the device IP / ID to quickly find the need to add device)

5. Live View
The xmartO WallPixel  CMS allows you to view cameras on your computer both locally and remotely.

5.1 Main Menu Introduction of CMS:

• Playback: Click to playback videos stored in your hard drive
• Device Management: Manage your device(s)
• User Parameter: Some basic settings of CMS
• Record: Record short videos of live view cameras, videos will be stored to your computer
• Screenshot: Take snapshots of live view cameras, pictures will be stored to your computer
• Disconnect All: Turn off live view of all cameras on CMS
• Screen Number: Choose how many cameras you want to display on one screen, the CMS allows you to view up to 64 cameras simultaneously
• More Function: More basic functions of CMS, including creating user, setting password and etc.

5.2 Multi-channel Viewing
CMS allows you to view up to 64 cameras simultaneouly. So if you have multiple systems, you can view all cameras in multiple systems simultaneously on this CMS.

5.3 Record and Snapshot
CMS allows you to record short videos and take snapshots when live view cameras, videos and snapshots will be saved in your computer. You can change the storage path here as shown in the picture.

 

6. Playback
CMS allows you to playback your history videos stored in hard drive. With this CMS, you can playback videos stored in hard drive or micro SD card from all over the world. Detailed instruction as below:

a. Click “Playback” on bottom navigation, it will pop out message “Close the video being played?” Choose Yes.
b. Select a window on left(1), select a channel from the device(2), choose the Record Type, select a date(3), and click “Retrieval”(4). The CMS will start playback videos of that channel immediately. Move the cursor on the time bar at bottom to locate an exact time to replay the camera per your needs.

c. You can record short videos or take snapshots while playback videos. Videos and snapshots will be stored to your computer.

 

7. Backup 
CMS allows you to download and backup videos to your computer.
The downloaded video files are in .mp4 format, you can playback with any player.

Detailed instruction here:
Click “Playback” on bottom navigation, select a device channel, choose Record type, select a date and then click “Download” on bottom right. You’ll see below interface with a list of all recorded videos.

 

Videos will be saved to your computer, as shown in below picture. You can also change the storage path.

 

8. User Management

8.1 Change admin password
Click “More Function” on bottom navigation, choose “System Message” and click “Change Password”. Keep the old password blank, and enter your new password, confirm your new password, and click “Confirm” to save it.

 

Something important need to pay attention to:
If you have once installed old ESeeCloud version on your computer and plan to upgrade to this new one, you need to uninstall the old version from your computer completely, and delete related files. Then install this new version, otherwise the new one does not work on your computer.

Here is how to uninstall the old one and delete the related files from your computer:
1. Uninstall the current ESeeCloud software from your computer.
2. Go to the place where you install this software on your computer and delete the file named with ESeeCloud completely, usually it is stored here:  C:\Program Files (x86)\EseeCloud
3. Go to below path and delete the ESeeCloud file, as shown in below picture.
C:\Users\Administrator (or your username)\AppData\Local\EseeCloud
C:\Users\Administrator (or your username)\AppData\Local\EseeCloud_Data
C:\Users\Administrator (or your username)\AppData\Roaming\EseeCloud

If the file is not shown there, then you need to check “show hidden files, folders and drives “, as shown in below picture.

How to view xmartO cameras on Mac?

EseeCloud is an updated CMS to preview, playback and backup the xmartO cameras/ camera systems on Mac.

1. Download ESeeCloud CMS Software
Download the EseeCloud CMS from xmartO website:
https://www.xmarto.com/downloads

2. Install and run ESeeCloud CMS on your Mac.
Install the CMS on your Mac and run it. If you have problem installing ESeeCloud CMS to your Mac, please refer to,

https://support.xmarto.com/?action=faq&cat=1&id=20&artlang=en

3. Login ESeeCloud
After that, you will be asked to type in the username and password. The default username is “admin”, default password is blank. For security reason, please set a login password to prevent unauthorized access.

4. Add Device to ESeeCloud CMS

4.1 Auto add, applies to add devices in LAN
EseeCloud CMS will search the devices in LAN automatically and display them in the Device Management list.

a. Click “Device Management” in upper navigation, you’ll see your device(s) listed there.
b. Select the device(s) and click Add. Your device(s) will be added to ESeeCloud CMS. They will show on upper right.

 

c. Go back to Live View, and click on the “play button”

behind each device to preview. If you want to view cameras from all devices at the same time, simply click “All Connect” at the right bottom. Click on the “stop button” behind each device to stop previewing cameras of this device.

4.2 Manual add, applies to add devices remotely
If you want to view cameras from a remote computer, you need to add the device to your ESeeCloud CMS manually on that computer.

a. Run and login ESeeCloud, then click “+” at top right corner. Or click “Device Management” on upper navigation.

b. You’ll see below interface. There are two ways to add device to ESeeCloud: Add cloud ID and Add IP/DDNS.
Add cloud ID: Add device to ESeeCloud with your NVR’s Device/Cloud ID. It is available for local and remote access.
Add IP/DDNS: Add device to ESeeCloud with your NVR’s IP address. It is available for local access only, so if you want remote access your cameras on this computer, choose the first Add cloud ID.

c. Type in the information required and click “Add”, the device is added to this ESeeCloud CMS, you can preview the cameras now.

Note: If you are adding xmartO VR camera, please turn on the Panorama.

5. Live View
5.1 The ESeeCloud CMS allows you to view cameras on your computer both locally and remotely. Please refer to below image for basic introduction of buttons.

5.2 It allows you to view up to 64 cameras simultaneously.

5.3 It supports all xmartO security camera systems and VR cameras. You can turn on panorama for VR cameras here, and also you can turn on the auto cruise.

6. Playback
The ESeeCloud CMS allows you to playback your camera videos. With this CMS, you can playback videos stored in hard drive or microSD card from all over the world. Detailed instruction as below:

a. Click “Playback” on upper navigation.
b. Select a window on left(1), select a channel from the device(2), choose the type(3), and select a date(4), click “Search”(5). The CMS will start playback videos on camera windows shortly. Move the cursor on the time bar at bottom to locate an exact time to replay the camera per your needs.

Note: The ESeeCloud CMS allows you to playback 4 cameras at the same time.

7. Backup (It works in LAN network only)
The ESeeCloud CMS allows you to download and backup videos to your computer.
The recorded video files are in .avi format, you can playback with any player.

Detailed instruction here:
Click “Resource Management” on upper navigation, then select the channel you want to back up, select the type and date, click “Search”, you will see the recordings on the left. Click the “Download” icon to download the videos you want. Videos will be saved to your computer.

Videos will be saved to below path in default:

/Users/macusername/cms_data/cms_video_download/

You can change the storage path here:
Click the setting icon at upper right corner, then you’ll see below box. Click the three dots to change the storage path, and click Confirm.

8. User Management
8.1 Change admin password
The ESeeCloud CMS’s default username is admin, and default password in blank, means no password. For security consideration, we suggest you set a password for CMS after logged in. Here is how:

Click the “human” icon at upper right corner, then click Change Password. Keep the old password blank, and enter your new password, confirm your new password, and click Confirm.

 

8.2 Add new user
You can add new user for ESeeCloud CMS, here is how:
Click User Management on upper navigation, then click New, you’ll see below box.
Enter a username and remark name, click Confirm. (Remark name here is your nick name.)

Note: When you create a new user, you are not asked to enter new password for this user. It uses default password blank. You can change the password after logged in.

How to view cameras on the mobile app (WallPixel)

1. Download and install WallPixel App

Download the free WallPixel mobile app from App Store or Google Play Store and install the application on your phone or tablet.

          WallPixel HD

2. Creating an Account                                                                                                   

Tap the app, click “Register”, enter the required information to create an app account.
If you already have an account, login with your username and password.

After click “Register”, input your phone number or email address then the app will send you the verification code.

Check the email or text you’ve received and input the verification code.

Then you need to set a password and confirm it again. (The password should be a combination of 6-20 numbers or letters.)

At last, click “OK”,you’ll create the account successfully.

3. Adding NVR Device to App

Tap “+” at the top right corner, then tap the first option ” Wifi Camera Kit with NVR” to add your NVR device to the app.

4. Entering Device Information

Enter the required device information and click Save.

Cloud ID: This is your system’s Device ID, which can be found at the right bottom of your monitor. It is 9 digits. (NVR Device ID can also be found at NVR’s System setting – Network setting)
Username: Your NVR login username, default is admin. If you’ve set a new user for your NVR, use the new username here.
Password: Your NVR login password, default is empty, means no password, leave it blank. If you’ve set a new password for your NVR, make sure to type in the new password here.

* You can also scan to add your NVR device to the app.
a. Right click your NVR mouse, then click System setting – Network setting, click “Show QR Code”. The Cloud ID QR Code will be displayed.
b. Open the app, click + at upper right corner, then choose Scan and scan the QR Code displayed in your NVR’s network setting interface.
c. Enter your NVR’s login username and password, save the settings. Your device is now added to app. You can start live view cameras now.

5. Viewing Cameras on Phone

Once you click “Save”, the device will be added to your account and you’ll be directed to the device list page. As shown in below picture. Click the device to start live viewing your cameras.

6.View live video on mobile

Playback: You can playback the recorded videos in HDD on your mobile. Select any channel and click playback to review recorded videos of that channel.

Window: You can choose to view 1/4/6/8 cameras at a time.

Aspect Ratio:You can adjust the aspect ratio of the cameras’ image.

SD: Change live view resolution. You can select from HD or SD. HD means high definition resolution, while SD means standard resolution.

7.My account info.

Personal info: View your account information and change the password.
App setting: Some basic settings for your app.
Version: Your current app version.
Logout: Log out your current account.

How to view xmartO cameras on Alexa Echo Show?

Now all of our xmartO products can work with Alexa.

Pls see the details in the following link to view your cameras on Alexa Echo Show:

https://m.media-amazon.com/images/S/aplus-media/sc/37fa1474-c687-4fdf-af21-76a8b73f4b28.pdf

How to set camera’s light mode on the NVR? (solves black night vision)

The light mode of each camera lets you select which lights to use.

Click the camera image, it will pop-out a quick menu on bottom, pls click Color & Light-Light Model.

Infrared mode: uses IR LEDs only. At night you see B&W night vision. And the camera will then automatically adjust the day & night vision.

full color mode: flood lights stay on at night, you see color night vision.(Only cameras with floodlight can do it)

smart mode: B&W IR night vision when nobody detected, flood lights automatically turn on when people detected.

How to Upgrade xmartO IP camera firmware

OTA upgrade cameras firmware from APP (for standalone cameras)

1. For standalone cameras, in the APP device list, tap “…” at upper right corner of your device, choose “Settings”. It will show a red dot if there is a newer version.
2. Tap the red dot to upgrade your camera from OTA server.

It will take a few minutes to update your camera; and the update requires your camera to have good Internet connection.

Upgrade camera firmware from NVR

For multiple-camera systems, if you want to upgrade the cameras, you will need to do it from the NVR menu with an USB stick.

1. Please download the camera’s new firmware from xmarto.com or contact customer support for new firmware

2. Copy the firmware to an USB flash disk’s root directory (not in any folder)

3. Plug the USB flash disk to your NVR’s USB port

4. Go to System setting-CH Setting- IPC Maintenance, choose the firmware from USB Storage, and click start to update the firmware of your camera.

The camera will be uprgraded and you will see a new version.

Tips: if your NVR has only 1 USB port, click Start, the NVR will start a 60-second count down. Within 60 seconds, unplug the mouse and plug the USB flash drive, your camera will be upgraded. 

How to enhance WiFi connection between cameras and NVR?

While using XMARTO WiFi security camera system, customers may experience video freeze, video lag or even “no video” issue.

This is typically caused by weak WiFi signal from cameras to the NVR.

Based on 2.4Ghz WiFi, all cameras connect to the NVR’s own WiFi, just like your phones/ tablets connect to your home WiFi router.

In line of sight, XMARTO WiFi cameras can be mounted 1000ft (300m) away from the NVR. The camera system handles distance very well.

However, like any WiFi devices, the cameras do not handle obstacles very well. Each wall reduces its WiFi strength noticeably.

How Obstacles Affect Your Signal Strength

When your wireless signal is transmitted through various materials, such as walls and windows, the signal strength is affected. Though the NVR and wireless camera may be very close in proximity, you could still notice high signal interference if the signal passes through certain obstacles. For instance, if the signal passes through a concrete wall it will be severely weakened. Please reference the below chart to see which obstacles highly affect your signal and which do not.

Based on the facts, below are some suggestions of how to optimize your cameras’ WiFi connection.

1. Select a WiFi channel with least interference for your NVR

As the only hub, the NVR’s WiFi performance is crucial. To select a least-interfered WiFi channel for the NVR, ensures its performance not affected by other WiFi devices.

This is how to,

A) In NVR’s System setting – Network setting – WiFi setting. Click “Auto Select Channel“, the NVR will automatically select a WiFi channel with least WiFi interference.

B) For Japanese customers, you can choose region MKK and channel “Other” (channel 14) to avoid some WiFi interference.

2. Place your NVR and cameras reasonably

The NVR is the only WiFi hub, all cameras are WiFi devices that need to connect to the hub. Centralize the position of the NVR so it reaches all cameras well.

Principle of placing NVR and cameras: avoid any possibly avoidable wall, in the line from NVR to cameras.  

Do not place near high voltage wires or other sources of electrical interference. Electrical interference will degrade the quality of the signal.

Below are some more tips:

 

 

If there has to be obstacles between the NVR and camera, adjust the height of camera or NVR to avoid floor. Floors are normally heavier than walls.

Always find possible open between NVR and camera, mount camera and place NVR’s spot accordingly to allow signal to pass.

Metal walls (including metal garage gate) absorb wifi signal. Use extra extendable wifi antenna to bring camera’s antenna inside the wall. This also works for heavy concrete wall.

Try to keep camera and NVR’s antennas parallel to get better signal pick-up.

3. Bring the camera’s antenna through a wall

If a camera needs to be mounted behind a wall, you may use a WiFi antenna with extension cable to pass the wall.

Search “WiFi antenna with extension cable” on retail website like Amazon, you will find a lot of options.

Mount the camera behind the wall, drill a hole, wire through the hole to bring the antenna inside the wall.

4. Take advantage of XMARTO Dream Liner WiFi Relay technology
The xmartO Dream Liner technology uses cameras in middle as repeaters. That way, further cameras connect to closer cameras 1st, and then to the NVR as a group.

The latest G3 XMARTO WiFi camera systems do it automatically.

WiFi Relay

G3 Auto WiFi Relay

Here is an article about WiFi Relay,

https://support.xmarto.com/index.php?action=artikel&cat=1&id=32&artlang=en

5. Use a WiFi camera repeater

Add an RPT20 physical WiFi camera repeater for that camera,

6. Hard Wire Cameras
If you cannot get a camera to work via WiFi anyway, you should consider to hard wire that camera, especially when it’s PTZ camera.

Here is how to hard wire a camera,

https://support.xmarto.com/?action=faq&cat=1&id=50&artlang=en

How to pair a camera to an XMARTO NVR?

After you purchased an extra add-on camera, or when you want to swap a certain camera, you need to pair the new camera to your NVR.

1. Add by WiFi (for most cameras)

XMARTO’s “Add Cam by WiFi” feature makes this super easy.

1. Bring the camera close to the NVR, plug it to power.

2. On NVR screen, right click to enter main menu > Add Cam by WiFi. The NVR will search and add the new camera(s). Done.

The new camera will be added to NVR channel within a miniute.

What if: If this does not work, hold the camera’s reset button 6 – 10 seconds to bring the camera into config mode. Run “Add Cam by WiFi” on NVR.

 

2. Add with Ethernet cable (for cameras without reset key)

 Another way: pair the camera with an Ethernet Cable.

1.Plug the new camera to power. Use an ethernet cable to hardwire the camera to your NVR’s LAN port.

2. On NVR screen, right click to enter NVR’s main menu > Camera Manage.

3. In upper box, click “Refresh” button to search the camera out. The camera will be listed out an initial IP address 192.168.1.xxx

4. Click to select the camera, then click in below box to select an empty channel.

5. Click “Match Code“. The system will start to pair the camera to NVR’s WiFi.

6. Within a minute or so, the camera will be successfully paired to channel and displays image. You can now unplug the camera and mount it to where you want.

How to set a closer camera as a WiFi repeater for a camera that is out of WiFi range?

Start from Generation 3 (NVR and camera with ver.3.0+), XMARTO WiFi camera systems come with AUTO WiFi Relay.

AUTO WiFi Relay: when a camera is having weak WiFi signal. It shall come in and out frequently. Such a camera will AUTOMATICALLY find a close-by camera as WiFi repeater, connect to that camera, thus to relay back to the NVR.

First of all, to get good WiFi connection for cameras, you should decide your NVR’s location and WiFi channel well.

1. Centralize your NVR location so it reaches all cameras well.

2. Use a WiFi channel with least WiFi interference, here is how,

A) In NVR’s System setting – Network setting – WiFi setting. Click “Auto Select Channel“, the NVR will automatically select a WiFi channel with least WiFi interference.

Dream Liner Auto WiFi Relay

Q1: How do I know whether the Auto WiFi Relay is on?

A1: It’s set on by default. Right click to enter NVR main menu – WiFi Relay, you can see the status.Make sure Auto WiFi Relay is checked.

Q2: How can I take advantage of AUTO WiFi Relay?

A2: Since it’s an auto feature now, you don’t need to do much setting job.

Here is our suggestions:

Before mounting your cameras, simply place all cameras where you want, plug them to power, wait up to an hour to see whether all cameras can stream smoothly to the NVR. If they do, mount them; if they don’t, adjust the location of your NVR, or a certain camera, till you get a stable connection for all cameras, then mount them.

When you do the test run, most cameras shall be able to connect directly to the NVR. A certain camera that is far, or with more obstables may have weak WiFi signal to connect to the NVR. It may come in and out. When it’s coming in & out, it trys connecting to the NVR as always. If it feels hard to connect, it will find an alternative – a middle camera as repeater.

This is an algorithm, it may take up to 30 minutes for the camera to form a relay chain; and suprisingly you may find it’s a changing relationship. Maybe in the morning the CAM2 connects to CAM1, in the afternoon you find CAM2 connects to the NVR directly.

It’s not hard to understand. WiFi signal is something invisible and changing. Maybe in the afternoon you had your iPad in your room, your NVR in the living room is less interfered, CAM2 finds the NVR itself a better hotspot to connect.

After the test run, as long as you have all cameras streaming well to the NVR, you can mount them to their tested spots. (regardless how many WiFi bars they give you)

If you do have a camera that is hard to connect after adjusting other cameras’ locations, you should go ahead to mount the other cameras, then come back to this very camera.

You have 2 solutions：

1. Hard wire that camera, here is how to,

https://support.xmarto.com/?action=faq&cat=1&id=50&artlang=en

2. Add an RPT20 physical WiFi camera repeater for that camera,

====

Version 2 camera systems

For customers who has older version 2 camera systems, you can manually set a middle camera as a WiFi repeater. Click to see more details

 View More >> 

How to enable PTZ camera auto tracking on the NVR/Phone ?

When you add the PTZ cameras to the exsisting system as add-on cameras:

Go to System setting-CH Setting- Video Detection and enable the Motion Detection Tracking

On NVR version 3.2+

1. Click the image of a camera to pop-out the quick menu on bottom. Click ‘PTZ control’ to enter PTZ menu.

2. In PTZ menu, use the joystick to move the camera to where you want. Type preset ‘1’ and save. This point is saved as preset #1.

3. Enter ‘Auto tracking’ menu, check ‘Motion detection tracking’ and ‘Home point’, type preset 1 as the home point and Apply.

The camera will return to preset 1 after the tracking.

On the phone：

Run the app, click “…” at upper right corner of your device, Choose “Device Setting”

In “Smart Detection“, Enable the Motion Detection Tracking

====

If your NVR firmware is earlier than 3.1.4.4, or your camera version is older than 3.6.28; you need to upgrade your camera/ NVR to obtain the auto track feature. 

1. Update your NVR version to 3.1.4.4 or higher

Online upgrade: make sure your system is getting online condition.

Right click your NVR mouse>System setting>System Admin>System upgrade, choose Online upgrade, check upgrade when download finished, click Start.

2. Download the camera firmware 3.6.28,

https://www.xmarto.com/download/firmware/IPG5323_W_20210803_3_6_28_572010(1).rom

3. Put the file to your USB flash disk’s root directory, not in any folder.

4. Plug the USB flash disk to your NVR’s USB port.

5. Go to System setting-CH Setting- IPC Maintenance, choose the firmware from USB Storage, and click start to update the firmware of your camera.

6. Go to System setting-CH Setting- Video Detection and enable the Motion Detection Tracking

Now, your PTZ camera DZ2034/DZ20313, DT3034/DT30320, WT2054/WT20512, DPM2024 can achieve the auto tracking function when they connect to the NVR system.

==

XMARTO PTZ cameras has a lot of advanced features if you are interested. Please refer to the XMARTO PTZ camera command codes manual,

https://cdn.shopify.com/s/files/1/0628/9912/6502/files/XMARTO_PTZ_Dome_Camera_Command_Codes.pdf?v=1649837464

How to set home point for XMARTO Auto-Track PTZ cameras?

The XMARTO PTZ cameras have Auto-Track function. The Auto-Track is an AI feature that tracks activities and record.

It makes sure to record what happened even while you are not watching.

A concern comes along with the Auto-Track: would the camera track and view the wall or ground, and never come back to the entrance it was watching?

You can set a home point for the PTZ cameras. The camera will return to this key point after each track. 

Follow below steps, you can set your default view point.

1. Set Home Point On APP

While viewing the camera in App, tap PTZ and use the joystick to move the camera to watch the spot you want. (such as an entrance)

Then tap Preset to enter preset menu.

In Preset menu, tap the + sign to add preset points.

The 1st preset point will be the home point.

The camera will return to this point after each track.

   =>    =>  

Tap the Edit sign, you can delete and change preset points, including the 1st home point.

2. Set Home Point in NVR Menu

If your camera is used with a NVR, you can also set the home point in NVR menu.

a) while viewing the camera on NVR screen, click the image of a camera, you will see a pop-out menu on bottom. Click PTZ control to enter PTZ menu.

b) In PTZ menu, use the joystick to move the camera to where you want. In preset type 1 and save. This point will be saved as preset #1.

c) Switch to Auto tracking menu, check Motion detection tracking and Home point, type 1 as the home point and Apply.

The camera will return to preset 1 after each tracking.

NOTE:

1. If your NVR does not have this Auto tracking menu, upgrade your NVR to latest version
2. If your NVR does not have this Auto tracking menu after the firmware upgrade, set the home point from mobile App.

How to replace my old NVR without pairing each camera again?

XMARTO’s long range WiFi security camera systems have been the best sellers on Amazon during 2015 – 2016.

Many customers’ security camera systems were runnning for 6-7 years, 24 hours per day, 7 days per week.

With that workload, some customers feel the necessity of replacing their old NVRs, or some of their old cameras.

Is there a way to swap the old NVR out without taking all cameras down for pairing? 

The answer is affirmative. 

As you may already know, the NVR itself is also a WiFi router.

The theory is simple: each time you replace your old WiFi router, you only need to set your new WiFi hotspot name and WiFi password exactly the same as before, your devices will automatically reconnect. Same thing for XMARTO NVRs.

Here are the steps replacing your old NVRs without re-pairing all cameras:

Step 1: Record the WiFi information of your old NVR. 

As showed in below image, in your old NVR’s menu, navigate to System Setting – Network setting – WiFi setting, you will see the ESSID and password information, which is the WiFi name and WiFi password of this NVR. Take a photo to record this information.

Step 2: Revise your new NVR WiFi information to the same as old NVR’s. 

Swap your old NVR out and plug your new NVR, enter the same WiFi setting. Revise the new NVR’s ESSID & password to exactly the same as on the old NVR.

Step 3: Find your cameras back

With the old WiFi information on the new NVR, your cameras are connected with the new NVR.

Now you need add the cameras to your NVR channels.

In the NVR menu, right click – Camera Manage; click Search till you see your cameras listed in the above box. Then click ‘Add One’ to add the cameras to NVR channels.

Your cameras will be added to the channels in the below box and work as before.

 

FAQ

1. My old NVR is still working fine. Should I upgrade it to a newer one?

Not necessarily. As long as they are working fine. You don’t have to upgrade the NVR, or the camera.

    2. I plan to add the latest XMARTO PTZ camera, or solar cameras to my old system. Is it compatible?

XMARTO products are compatible with each other. But if your NVR is 960p or 1080p, they are not capable to take in the new 3MP & 5MP cameras.

Please check your NVR’s version in System admin. If you have version 3.0+, you can feel free to add latest cameras. If your NVR version is earlier than 3.0, please consider to upgrade your NVR (hardware) to the latest model.

    3. What if my old NVR does not turn on and I cannot enter the menu?

Please try to open the old NVR, unplug the 2 cables on hard drive, see if you can enter the menu to record old WiFi information.

If you cannot enter the old NVR’s menu to find WiFi info, you will need to pair your cameras to the new NVR one by one. Here is how to,

https://support.xmarto.com/?sid=229823&lang=en&action=faq&cat=1&id=15&artlang=en

“Incorrect password” while viewing XMARTO cameras from App

The XMARTO home security systems have 2-layer of security password.

1. The NVR device password (AKA the admin password)

Each time you access the NVR menu, it requires the admin password. Without a device password, users will be locked out.

Device admin password can be set when you follow the 1st time initial setup, or at any time in System setting – System admin – User.

This is very important and we suggest you to set and remember your admin password at 1st time.

This device password (device lock) is local and it locks access to your NVR, no matter whether your NVR has Internet connection or not.

2. App login password

Like using any Internet service, using WallPixel App requires you to create an user account.

Your App user account is normally an email address or a phone number; and the password is the code protecting your user account.

If you don’t have a WallPixel App user account, tap Register to create an user account.

The App user account is different from your device admin password. They are 2 sets of combinations.

The NVR admin password is a local password locking your NVR; the App user account password is an Internet password locking access to your WallPixel user account.

3. The connection

The connection between App user account and the NVR/ camera is based on Cloud ID.

The Cloud ID is an unique ID number of a XMARTO NVR or camera. On most NVRs/ cameras, you can find a QR code indicating the device’s Cloud ID. You can also find the Cloud ID on NVR screen’s below right corner.

To access the Cloud ID corresponding device, you need to provide the device password. Without the password, you will be locked out.

As advised in the manual, when you add the NVR/ Camera to the App, you are lead to provide the admin password,

        

The password here refers to the NVR/ camera’s admin password, not the App user password.

Provide your admin password, you will be able to view the cameras remotely from the App.

If you are an authorized user by the administrator, provide your user name and your password.

4. Update device password

If you’ve changed your admin password lately, you need to update it to the App.

 =>   => 

A few important tips

1. The default password
   If you skip setting a password for your NVR or camera, then the default password is empty.
   You leave the password area empty and tap next to view the cameras or access the menu.

   That also means, theoretically anyone who knows your Cloud ID can access the NVR/ camera. (although no one will know your Cloud ID unless you show them). So it is strongly suggested to set an admin password; as soon as you start to use the XMARTO NVR/ camera.

 2. Secondary users

If you are running a store, an office etc; in the System setting – System admin – User setting, you can add a few users with secondary permissions.

Then give those secondary user accounts to your employees. For example, you added user “JohnWayne” with password “batman”.

When he try to access the NVR’s screen, he needs to change the username from “admin” to “JohnWayne”, then enter password “batman” to access the NVR menu.

Same thing in the App. Obviously John Wayne needs to create his own App user account with his own email or phone #.

Then when he add the NVR system or camera to App, he input or scan the Cloud ID, provide his own NVR/Camera access combination, to access the NVR/ camera, with your nominated permissions only.

3. That sounds way too complicated. “I’d simply let my families know my Cloud ID and admin password so they can view” 

Not suggested. Logically, the WallPixel Cloud will take the 1st App user who added the Cloud ID as the owner.

If you have a 2nd or 3rd user adding the same Cloud ID as admin, 1 or few of you may miss some features, such as the App notifications.

The correct way is to use the Sharing feature.

a) let your families download and install WallPixel App, then create his/ her own App user account.

b) in the App, tap sharing, set sharing perimissions and valid time. Then send the QR code to your families.

c) In WallPixel App, your families scan the QR codes to add the camera/ system.  (no matter where they are)

4. “My XMARTO security system have 4 cameras and a NVR. Does that mean I have 5 Cloud IDs?”
No, when you use a XMARTO camera system, the App only takes the whole system as a single device; so it recognize only the NVR’s Cloud ID; and let you view 4 to 10 cameras simultaneously in App, just like what you see on the NVR’s screen.

Privacy tips

1. Does XMARTO know my device admin password?
   No we don’t. The device password is a local password you set in the initial setup. We cannot know that.
   If you forgot the password, the only way is to hard reset it.
   About how to reset password, please contact support@xmarto.com
   The hard reset can be done only by yourself, with the hardware in hand.
2. Does XMARTO know my App user password?
   No we don’t. Any App attempts to collect user’s password will not be approved by App Store or Google Play.
   If you forgot the App user password, the only way is to tap “Forget password” and follow steps to reset password, or simply create another user account.
3. If someone hacks my App user account, what should I do?
   That never happened. But if you believe someone hacked your App user account, the 1st thing to do is tap “Forget password” in App to reset your user password; or contact support@xmarto.com to know how-to hard reset your device password. Any of the 2 password reset will lock the access immediately.

   For standalone cameras, please change the device password in device setting; or hold reset button to reset the camera and set it up again.
   For NVR or NVR systems, the way of hard resetting password is not public. Please contact support team with your order # to learn how to reset NVR admin password.

   Relax, it’s almost impossible to happen.

<p>The post XMARTO NVR WiFi PTZ Camera System FAQ first appeared on NVR IPCAMERA SECURITY.</p>