These setup discrepancies often translate into unreliable readings and missed opportunities, rendering the system less effective in its primary task of accurate number plate recognition. The good news is that with proper optimization, these systems can be significantly improved. In this comprehensive guide, we will explore practical methods to enhance ANPR accuracy with best practices for camera setup.

Whether you are a seasoned professional or an enthusiastic beginner, these techniques will enable you to maximize the potential of your ANPR system, ensuring precise and reliable results. 

The Basics of ANPR Technology

ANPR technology is a sophisticated system designed to automatically capture and interpret license plates on vehicles. By leveraging advanced algorithms and optical character recognition (OCR) technology, ANPR systems can rapidly analyze images or video frames, extract license plate information, and convert it into readable digital data. 

In other countries, ANPR is also referred to as Automatic License Plate Recognition (ALPR) and, simply, License Plate Recognition (LPR). 

Here’s a breakdown of the key components of ANPR technology:

Components of an ANPR System

Understanding these fundamental components is essential for users aiming to optimize their ANPR systems. With a clear grasp of the technology’s basic principles, individuals can proceed to implement the necessary adjustments and enhancements for improved accuracy and reliability.

Best ANPR Camera System Setup

Read More : How To Install Synology Surveillance Station

Factors Impacting Your ANPR Camera Setup

There are a number of fundamental components that make any ANPR Camera setup successful. These include:

Of these three, we see that camera setup holds the most potential for improvement for businesses and consumers to significantly bolster their ANPR results. We draw this conclusion because we know that our Plate Recognizer ANPR engine has been thoroughly tested and optimized to handle blurry, low-resolution, and dark images as well as other aspects of the real-world environment.  Feel free to reference the results of our ALPR benchmarking exercise. 

Further, counter to claims from camera manufacturers, we see that a modest, mid-range or even low-end IP camera performs just as well as a high-end, expensive camera.  Of course, no LPR camera vendor is going to admit this because they need a way to justify their existence.  As a side note, we even have customers running our software with existing CCTV cameras.

From our years of experience supporting and helping clients troubleshoot their license plate recognition systems, we have observed how the proper camera setup along with a strong ANPR engine can be an effective solution to detect and decode vehicle license plates.  This article offers specific tips and suggestions on how to best set up your camera to maximize your ANPR.

Before You Begin, an Important Note

With your ANPR Camera Setup, please keep in mind that if your eyes can easily read a license plate through the camera, our ANPR engine can too. However, if you’re squinting and struggling to see the license plates, our engine might find it challenging as well. Visual clarity is the key. A clear view means accurate reads.

Camera Zoom For The Best ANPR Systems

When it comes to zooming the camera for best ANPR, it is important to avoid having a high-level view of the overall parking lot or site.  This is called under-zooming, where the camera is capturing an overall wide-angle view of the landscape.  So the above two images are not set up correctly for best ANPR results.

For beginners handling license plate recognition, there is a common misconception that a wide-angle shot is the best.  Cameras will seek to aim wide across parking lots rather than towards entrance or exit points which allow them to truly pick up plates and get a good read. 

To address this, adjust the camera positioning and zoom in on the ingress and egress areas of the parking lot.  Rather than have a wide-angle view of the street with all the homes around it, it is better to focus on just the street itself where cars are driving by.

In the photo below, the left image shows a wider angle of the gate entrance. For best practices ANPR, it is important to zoom the camera closer to the gate.  Again, if the camera can see the vehicle plate well, then our ANPR engine ought to do a very good job of reading the plate.

If you are in an area using CCTV cameras, Plate Recognizer’s software may still work. While CCTV cameras are typically on the lower end of the quality spectrum, they may still be suitable to capture vehicles moving at low speeds.

ANPR Camera Setup: Ideal Camera Distance 

The maximum advisable distance between the camera and the vehicle is 35 meters.  Actually, whenever possible, it is preferred to minimize that distance.  Why? Minimizing the distance between the camera and the vehicle helps ensure that the camera can easily focus without the need to zoom in on the target vehicle.  This helps reduce image blurriness.

When you place the camera far away from the vehicles it needs to read, you will need a camera with very strong zoom capabilities. The more the camera uses the zoom, the harder it is for the images to come out clear and crisp. 

Another cause for blurry images can be if the camera is mounted improperly, or becomes loose. Typically, ANPR cameras are outdoors and exposed to the elements so this is going to happen at some point if the cameras aren’t installed securely. This can cause the camera to move, shake or vibrate.  These small vibrations can result in image blurriness when the zoom level is high.  For example, you can test this yourself by using your smartphone camera and zooming in all the way to view a car in the distance.  Apply a small amount of movement to the camera and you can easily observe how the camera view totally changes!

We have actually tuned our algorithms and even added a new parameter called Merge Buffer to help accommodate camera vibrations.

PRO TIP: Use Your Mobile Phone to Do a Test

Before you set up the camera, use a mobile phone as a test subject. Place the phone in the position where you intend to install your ANPR camera. Set the smartphone to the number of pixels and settings of the camera you plan to purchase.  Then, just record 10 minutes of footage and use Stream to analyze the recorded video for license plate recognition.

Camera Angle To Improve ANPR

While Plate Recognizer ANPR has been tuned to support a wide variety of license plate angles, it’s always ideal to have the camera set up appropriately. In terms of angle, the setup of the ANPR camera can be positioned in two ways: slope, vertically, and horizontally.  For both cases, it is advisable to have a maximum of 45 degrees for a proper read of the license plate. 

Remember, just because you set up your camera for 45 degrees, your customers/drivers don’t always drive in a straight line!  

ALPR vendors can make outrageous claims that their software can do anything, but at Plate Recognizer, we’re not going to lie to you. There are things our software can do, and things it can’t!  Not every angle is going to be possible, and no camera is going to be a super machine that can see a license plate while bending over backward in the middle of a blizzard. 

So for example, Plate Recognizer’s ALPR engine can support up to a 53-degree tilt, and a 70-degree side angle. What it can’t do is catch a plate number at 75 degrees.

In fact, we’ve compiled real-world ALPR results.  Take a look.

Minimum Resolution For Best ANPR

We see a lot of unsuccessful LPR due to very fuzzy images of the license plate.  This is by and large due to the fact that the camera does not have the resolution required to capture a good plate image.

While Plate Recognizer works with any IP camera, we recommend that the license plate itself must have roughly 100 pixels in width.  Otherwise, our ANPR engine may not be able to effectively read the license plate.

Since every LPR camera setup will be different, you’ll need to figure out the correct amount of megapixels (MPs) needed.  Basically, the number of megapixels required will ultimately depend on the distance of the camera to the license plate.

The width of the license plate will depend on the country you’re in.  Here are some examples:

Once you have an idea of the width of plates for your ANPR camera setup, you’ll need to figure out the MPs needed. There’s a bit of math here to calculate, so we’ll save you the headache and go straight to the answer.  

The table below summarizes the maximum distance in feet from the camera to the vehicle plate for each of the 3 major regions/countries.  You’ll note that we used 80 pixels of width for the plate, even though our ALPR benchmarking indicates that our engine can read a plate even at 30 pixels width.  We chose 80 pixels width to add some cushion–just to be on the safe side.

So net net, if you have to set the camera up at over 30 feet from the vehicle plate in the USA, then you’ll need to get a 4 MP camera or better.

PRO TIP: If the above topic on camera resolution is confusing, no worries.  Just use your eyes!  Basically, if you can see the license plate number in the camera footage with your own eyes, then Plate Recognizer’s engine should be able to read the plates, too. But if you’re having a really hard time seeing the plate–even after squinting and zooming in–then please don’t expert Plate Recognizer to do magic.

ANPR Camera Setup for Night-Time: Sufficient Infrared

If you have a great ANPR system, but no infrared (IR) light capabilities, you will have a tough time capturing plate numbers at night. This is because when it’s dark, there’ll be glare on the plate from the headlights.  If you’re using ANPR to detect crime, which often happens at night, you’d need to make sure you have good IR.

Infrared cameras utilize LED lights to illuminate the plate area with infrared light, which is invisible to humans.  Cameras with an IR cut filter automatically adjust IR light levels so that you can get consistent colored images in the daytime and black/white images at night.

Depending on the exterior lighting, you may be able to get a license plate read at night without IR, but it won’t have the same accuracy. Using IR may also help you pick up images in different weather conditions. For example, if you are in a location that gets a lot of rain, an ANPR system that relies on white and natural light will have a hard time getting accurate images. 

For optimal IR use, you’ll want to place the camera on an angle so it isn’t pointing directly at headlights. This will avoid unnecessary glare risks and ensure you’re getting a good shot of the license plate. 

If your current LPR camera doesn’t have IR, you can always buy an inexpensive external IR unit instead of upgrading your entire system. It costs around $20-25 on Amazon.  The IR technology built into a camera may also not be enough, so adding another external device can increase accuracy.

Lighting Tips for ANPR Camera Setup

Adjusting the lighting for your ANPR camera setup is essential to ensure optimal performance and accurate license plate recognition. Proper lighting helps to minimize shadows, glare, and overexposure, which can obscure or distort license plate images, leading to recognition errors. 

By providing even lighting and strategically positioning lighting sources, you can enhance visibility and clarity, particularly in challenging environments such as parking lots, highways, or private properties.

Here are a few lighting tips based on how you’re going to utilize your ANPR setup:

ANPR Camera Lighting for Parking Lots

For parked cars going in and out of a parking lot, the ideal lighting setup would typically involve evenly distributed and consistent lighting throughout the parking area. This helps ensure that license plates are clearly visible to ANPR cameras regardless of the vehicle’s position.

Other tips for optimal lighting in parking lots:

How does IR Lighting help with illumination?

IR lighting emits infrared light, which is invisible to the human eye but can be detected by camera sensors. By supplementing existing lighting sources with IR illumination, ANPR cameras can capture clear and accurate images of license plates even in challenging lighting environments where visible light may be insufficient. This enhances the overall visibility and image quality, allowing the ANPR system to reliably read and process license plate information regardless of lighting conditions.

Additionally, IR lighting helps minimize disturbances to nearby residents or drivers, as it is invisible and does not produce glare or excessive brightness. Overall, IR lighting plays a crucial role in enhancing the performance and effectiveness of ANPR camera setups, particularly in low-light or nighttime scenarios.

Many cameras come equipped with built-in IR capabilities. It’s important to ensure that the camera’s IR distance parameter is well-suited to the distance between the camera and the vehicle being monitored. This ensures that the IR illumination adequately covers the area where license plates are captured, enabling clear image capture for ANPR systems. 

However, in some cases, the built-in IR may not be sufficient to provide optimal illumination, particularly in larger or more challenging environments. In such situations, you may opt to purchase external IR units to supplement the camera’s built-in IR capabilities.

These external IR units can provide additional illumination, extending the effective range of the ANPR system and ensuring clear and accurate image capture, especially in low-light or nighttime conditions where visibility may be limited.

ANPR Camera Lighting for Highways

Highways, on the other hand, need different light requirements since cars are moving at high speeds. The lighting needs to provide sufficient illumination to capture clear and accurate images of license plates despite the fast-paced movement of vehicles. You can try doing the following:

The lighting setup for highways prioritizes high-intensity, uniform illumination to facilitate clear image capture of license plates, enabling ANPR systems to operate effectively in fast-moving traffic environments.

<p>The post Best ANPR Camera System Setup first appeared on NVR IPCAMERA SECURITY.</p>

Disable audio recording on Dahua Recorder

Description

This article is to show how to disable audio function in Dahua IP camera that connected to Dahua NVR.

Video Instruction

Step by Step Instruction

1. Login to Dahua recorder from local system interface.

2. Under Settings, click on Camera.

3. Go to Encode.

4. Select the camera channel.

5. Click on More.

6. Click on the toggle to turn off Audio. Click OK.

7. Click Save.

Dahua NVR Troubleshoot All Series

Read Also : Tuya Camera User Guide Ultimate Manual

Disable audio on Dahua IPC that connected to Dahua NVR

This article is to show how to disable audio function in Dahua IP camera that connected to Dahua NVR.

Video Instruction

Step by Step Instruction

Step by Step Instructions

1. Login to Dahua NVR Web GUI using Internet Explorer.

2. Click on Settings > Camera.

3. Click on Camera list (Some recorder will label it as Registration)

4. Find the camera channel you want audio to be disable, click on E Internet Explorer icon.

5. It will take you to the login page of Dahua IP Camera. Login with Camera credential.

6. Go to Settings > Camera > Audio. By default the Audio settings is enabled.

7. Click on the checkmark to uncheck on both main and substream.

8. Click Save.

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No Audio from Live Feed

There are following possibilities:

1. Make sure your audio on the computer or television is enabled and working by playing music or watching a video with audio online. You should see this audio meter change when playing music or video on the computer/television.

2. Once you have confirmed your audio is working on your speaker, and if you still can’t hear from your Live Feed, check your connections. If you are using an external microphone that plugs into the camera, please make sure you are supplying power to since the camera does not. See picture below:

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3. If your connections and power are in order but you still cannot get audio from your live feed, log into your IP Camera or NVR and change the following settings.

4. If you are accessing your audio feed from a computer also make sure you have the speaker symbol enabled to enable audio from the Live Feed.

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There is Audio from Live Feed, No Audio During Playback

There are following possibilities:

1. Make Sure your camera with a microphone is working via live stream, please follow the NoAudio guide for details.

2. After ensuring you are receiving an audio feed, log onto your NVR and make sure your encoding setup is correct (Setup>Image>Encode>) and make sure your are on the right channel where the camera has a working microphone. Now make sure audio is enabled for either or both the Main Stream and Sub Stream (whichever you are recording on)

3. Also make sure your camera is scheduled to record during specified operation.

4. Also make sure your camera is set to record

5. Now playback a recording of a camera that had picked up audio, you can also simulate this by making noise by the microphone and playing that segment back. Also make sure that the Volume button is not on mute and is turned all the way up during playback.

There is no HDMI output.

Video Loss 1 Camera

There are following possibilities:

Video Loss on Multiple Cameras

There are following possibilities:

Camera Feed is Blurry or Distorted

There are following possibilities:

Video is distorted when searching local records.

There are following possibilities:

Explanation:

1. If Video quality setup is too low then reconfigure video quality setup.

2. If Program read error, bit data is too small. There is mosaic in the full screen. Please restart the DVR to solve this problem.

3. If HDD data ribbon error then replace ribbon.

4. If HDD malfunction then replace HDD.

5. If DVR hardware malfunctions then replace hardware.

Remote control does not work.

There are following possibilities:

Explanation:

1. If Remote control address is not correct then find the correct address.

2. If Distance is too far or control angle is too small then shorten the distance or fix control angle.

3. If Remote control battery power is low then replace battery power.

4. If Remote control is damaged or DVR front panel is damaged then replace remote control or DVR front panel.

System does not boot

There are following possibilities:

NVR Randomly Rebooting or Shutting Down

Issue: NVR Randomly Rebooting or Shutting Down

There are following possibilities: Explanation:

1. If Input voltage is not stable or it is too low, then change the power supply and cable.

2. If HDD malfunction or something wrong with the ribbon, then replace the HDD or the ribbon.

3. Button power is not enough, then add more button power.

4. If Front video signal is not stable then check and adjust front video signal.

5. If Working environment is too harsh, too much dust then clean it.

6. If Hardware malfunction then replace hardware.

How to set the date and time

Time display is not correct.

There are following possibilities: Explanation:

Step by Step Instructions

1. Make sure the “Time Zone” is set correctly.

GMT stands for Greenwich Mean Time.

2. Setup DST, if applicable.

3. “Sync PC” if all else fails.

4. Click, “OK” to save your changes.

Burn error /USB back error.

Explanation:

1. If Burner and NVR are in the same data cable, then separate them.

2. If System uses too much CPU resources. Then please stop record first and then begin backup.

3. If Data amount exceeds backup device capacity which may result in burner error. Then please delete data.

4. If Backup device is not compatible, please change backup device.

5. If Backup device is damaged, please change backup device.

<p>The post Dahua NVR Troubleshoot All Series first appeared on NVR IPCAMERA SECURITY.</p>

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Hikvision ‘How To’ Tutorials

Here you can find all of the Hikvision-related ‘How-To’ Tutorials that the team at use-IP have created

How Do I Configure the Camera’s Onscreen Display Text?

All Hikvision users will have seen that when you first log in to a camera the live view will have overlayed text stating the date & time and the default name of the camera “IPcamera 01”, depending on your requirements you may want to change some or all of this overlay text and below is the instruction for how to do that.

Method 1 – In a Web Browser

Log in to the camera and go to Configuration > Image > OSD Settings
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Below we will take you through each of the above settings and what they do:

Character Set – This lets you select the characters/language the OSD settings use, by default all UK stock will come with this set as GBK for English characters but if you are a European customer and you want to enter special characters from your particular language (e.g. é, ü, ç, etc…) you can switch it to EUC-KR to access those characters (do this will require the camera to reboot).

Display Name / Date / Week – These tick boxes let you show/hide the camera name (Display Name), the current date (Display Date), and the day of the week (Display Week)

Camera Name – This box lets you set the displayed name of the camera, it will also change the name of the camera shown in the System menu and if added to an NVR it will change the name shown in the live view camera list and the Camera Management list.

Time Format – This dropdown lets you select how the time appears in your live view, either 24-hour format (00:00 – 23:00) or 12-hour format (00:00 – 12:00)

Date Format – This dropdown lets you select how the day, month, and year are displayed. Your options are DD/MM/YYYY (UK format), MM/DD/YYYY (US format), and YYYY/MM/DD (Chinese/International Standard format). You also have the option of separating the day, month, and year with either a “–” or a “/“.

Text OverLay – On most cameras, you should have the option to add up to 4 additional text overlays to the live view. You can use all of them or none of them depending on your requirements.

Display Mode – This dropdown lets you choose how the text behaves on screen, by default it will usually be set to Not Transparent & Not Flashing which means the text will obscure objects/people behind it and it will be onscreen all the time. You have the option to change it to one of the following – Transparent & Flashing / Transparent & Not Flashing / Not Transparent & Flashing – When set to transparent the text will become semi-transparent so that you can see objects/people behind the text and if set to flashing the text will flash on & off screen every few seconds (there are no controls for the flashing duration).

OSD Size – Technically this setting should adjust the size of the OSD text but we’ve found that when changing it there was little change to the text and so we would just stick to the default Auto option because this will allow the text size to adapt based on where you are viewing the live image (e.g. whether a small phone screen or a large TV).

Font Color – This dropdown lets you select the colour used by the OSD text, by default the camera will use Black&White Self-adaptive which means the text colour will automatically switch between black & white based on what is behind the text (e.g. if a person walks through the text) and for high-security sites, this can be an important feature for using the footage in court because the adaptive text shows that the image/text has not been manipulated in post. If the scenario requires it you can select Custom which will allow you to pick the text colour from a standard colour table.

Alignment – Again like OSD size this setting doesn’t appear to have a huge impact so we would just leave it as the default Custom and you can adjust the positioning/alignment of the OSD text by dragging the red boxes around the live view window above (these red boxes are only for adjusting the text position and will not appear on the actual live view image).

Hikvision How To Tutorials Chapter 1

Read More : Hikvision Devices password reset all methods guide

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Method 2 – Via the NVRs GUI

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You can access similar OSD settings from the NVR by going to Camera > Display and selecting the camera you want to configure.

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Although, as you can see from the above screenshot you won’t get all the settings that can be found by logging into the cameras directly.

How do I set up ‘Rotate Mode’ on my Hikvision IP camera for the best picture in narrow scenes?

Corridor mode is a really useful feature available on many different CCTV cameras that can be utilised to effectively monitor a space that is more vertical, rather than horizontal, in shape. These types or areas include hallways, pathways, staircases, shopping aisles, tunnels and roads. When installing and viewing a CCTV camera, you want the image frame to include as much of the area of interest, while cutting out as much of the redundant areas, like the walls and ceiling, as possible.

Corridor mode allows you to rotate the camera’s lens and the video image 90 degrees so that it’s in a portrait, rather than a landscape format. As a result, you can use the camera to really focus on those areas of interest of within in your frame changing the image’s aspect ratio from 16:9 to 9:16 to suit narrow monitoring settings. The image below is taken from a camera making use of this function and illustrates the differences between the corridor and standard settings:
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This guide will show you how to utilise corridor mode on Hikvision’s three most popular camera types: domes, turrets, and bullets. I will cover how to activate this useful setting in iVMS-4200, a browser, and locally through your NVR’s GUI so that, irrespective of your setup, this guide should be of help.

Part 1: How do I activate the corridor mode function in my camera’s settings?

We suggest getting your camera set up on your network and activating corridor mode in its settings before you try to rotate and position the lens. This way, you can use the live video stream, in the correct aspect ratio, to point the lens in your optimum direction. Positioning the lens often involved a bit of trial and error to get the best result specific to your space.

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Note – For the G2 AcuSense models, you will need to connect to the camera directly in a web browser and change the “VCA Resource” to Monitoring Mode by navigating to:​

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Configuration → System→ System Settings → VCA Resource​

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Please note that this will disable most of the smart event options, leaving only Scene Change Detection available to use. ​

Locally (via a monitor connected to an NVR):

If your camera is connected to an NVR, then you can easily configure corridor mode in the setting through the NVR’s GUI menu. Just Navigate to:

Menu > Camera > Image

Pick your camera from the top drop-down box beside Camera and then select “Clockwise 270 degrees” in the Enable Image Rotation box

Then, just click Apply

Through iVMS-4200:

If you’re not using an NVR, or don’t have easy access to your NVR’s GUI, then an option is to use iVMS-4200 to set up corridor mode by accessing the camera directly.

To do this, first, you’ll need to navigate to:

Menu > Device Management

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Find your camera in the device list. If accessing a camera connected to an NVR, you’ll need to open your NVR within the Group section of the Device Management screen and then the particular camera within the NVR’s device list.

Click Configure (the small cog) on your camera.

If your camera isn’t connected to an NVR, then open Basic Settings, if it is then open Advanced Function.

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In the popup window, open the Image tab in the sidebar. You should then see either a tick-box or drop-down that allows you to turn on Rotate, tick or select ON in the applicable box or drop-down and then Save. The camera view should now have been rotated.
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In a web browser:

The other method commonly used to access cameras and NVRs is through a web browser. You will only be able to configure the image rotation settings for a remote camera. The image for cameras connected directly to an NVR cannot be rotated in this menu due to the restricted access to the camera’s settings.

To access your camera in a browser, simply input its IP address into the browser’s address bar and hit enter. You’ll be taken to a login screen, here you’ll need to fill out the username and password combination you created for the camera when you first set it up. If correct, you should be taken to a page displaying the camera’s live video stream.

The process of rotating the camera’s image is relatively similar to that in iVMS-4200, just go to:

Configuration > Image > Video Adjustment > Rotate > On

The setting should be automatically saved, you’ll see a popup in the bottom-right corner of your window confirming this. That’s it!

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Part 2: How do I position and rotate my camera’s lens correctly?

Rotating the camera’s image through its settings will rotate the image 270 degrees. To rotate the final video stream to the desired 180 degrees, you will manually need to turn the camera’s lens 90 degrees in the opposite direction as compensation. The entire process allows the rotated image to properly fit a 9:16 portrait aspect ratio. You’ll need to follow the below steps in order to rotate the camera’s lens.

For Domes / Mini Domes:

Domes and mini domes are the fiddliest type of camera to move and rotate the lens on. You can do this with the camera either installed or taken down. You’ll need to take the outer casing off the dome first to allow you to move the lens inside.

Then, loosen the locking screw located to the right of the lens rotate to allow you to move the lens and bracket. Now twist the lens bracket (the bit that can turn surrounding the lens, see the picture below) 90 degrees anti-clockwise, so that the gap in it is in the 3 o’clock position. You should see the “90” marker in the middle of the gap once in this position.

Now twist the lens (see the picture below) 90 degrees anti-clockwise, holding the lens bracket in place while doing this helps, so the “90” marker is at 12 o’clock and the “0” marker is in the 3 o’clock position. It may take a bit of wiggling and feel unnatural but the lens will move to this position, you won’t break anything!

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Finally, rotate the lens bracket 90 degrees clockwise so that the gap is at 6 o’clock, and then move the lens so that is fits into this gap, so it looks like the picture below. This next stage takes a bit of trial and error on your part to get your desired camera view.

You’ll need to fiddle around with the lens while looking at the camera’s live stream to ensure it is straight and something you’re happy with. Viewing your stream through iVMS-4200 or Hik-Connect is best as you can look at the image and remotely while fiddling with the lens position at the same time.

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For Turrets:

Rotating the lens on a turret camera is a slightly more straightforward process. First, you’ll need to remove the trim ring (shown in the picture below) by twisting it anti-clockwise and lifting it off the base of the camera.

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This should expose the locking screw, you’ll need to loosen this using a Phillips-head screwdriver enough for Turret’s ball to be rotated. You shouldn’t need to take the screw out entirely. All these parts are labeled in the picture below. The “UP” marker on the ball indicates the top of the camera.

You’ll now need to rotate the ball 90 degrees anti-clockwise so that this marker moved from the 12 o’clock to 9 o’clock position. Now, tighten the locking screw back up and replace the trim ring to its original position. The lens should now be appropriately rotated.

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For Bullets and Mini Bullets:

The camera models that allow for the easiest rotation of their lenses are bullets and mini bullets.

It is important to note that the sun shield on these cameras cannot be moved to be above the lens when rotated, which presents a drawback so using them for corridor mode.

The sun shield will sit to the side of the rotating lens in this case so you’ll need to make sure that you shelter the camera somewhat (such as under the eaves of a roof) if setting a bullet or mini bullet for corridor mode.

Mini bullets have a locking nut (shown below) at the end of their base which will allow you to rotate the camera when loosened. Larger bullets will require you to loosen the locking screw, which is the screw furthest to the right of the base if looking at them (shown below).

Once you’ve loosened the locking screw/nut as appropriate, rotate the main body of the camera 90 degrees anti-clockwise, so that the sun shield is in the 9 o’clock position. This will rotate the lens. Once you’ve done this, tighten the screw or nut again to secure the camera in its newly rotated position.

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Part 3: How do I change the layout of my camera streams to accommodate for corridor mode?

Once your camera is all set up in corridor mode, you’ll want to be able to adjust the way that you view the grouped cameras to avoid the camera’s live stream being reduced in size to fit the standardised landscape 16:9 frame. This is easily done by simply merging two of the landscape frames to make a portrait, 9:16 frame to which you can dedicate your camera.

This custom view layout can be set up in an NVRs local GUI and in iVMS-4200. Please see the guides below for an explanation on how to customise your stream layout to accommodate corridor mode.

In iVMS-4200:

Click on the small icon made up of several small boxes at the bottom of your Main View screen in the program, this should bring up the window division page. Click Add to create a Custom Window Division.

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In the Add Custom Window Division popup, set the name and dimensions of your new stream layout as desired.

Now, click and drag your mouse over the two frames you want to merge to select them both. Once they’ve both been highlighted by a surrounding red box, click Joint to merge them. Now click Save.

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Once back in the Main View, click on the Window Division icon in the bottom right-hand corner again and select your new custom layout from the list. Your new stream layout should load ready for you to assign the individual cameras to.
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Locally through your NVR’s GUI:

Please Note – This option is only available on NVRs that are running Version 4 firmware. There is not currently an option to customise your stream layout on K-Series recorders. If you’re running Version 3 firmware then your only option is to configure your layout as per above in iVMS-4200.

It’s also useful to be able to customise the stream layout as viewed directly from your NVR’s GUI as this is many people’s preferred method for observing and configuring their camera feeds.

To do this, firstly, you’ll need to navigate to:

Configuration > Live View > View > Set Custom Layout (small cog in bottom-left hand corner)
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In the Custom Layout Configuration popup, set the name and dimensions of your new stream layout as desired. Now, click and drag your mouse over the two frames you’re going to merge and click the Joint button in the top toolbar, followed by Save.
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Once back in the Live View, click on the Split button in the bottom-right hand corner of your screen. Then, select your new custom layout from the Custom Layout list that appears to load your new stream layout. You can then add the camera streams to each frame as appropriate.
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You should now be up and running with corridor mode set up properly on your camera! Feel free to start a new thread or comment below with any other questions or suggestions. Thanks for reading!

How Do You Setup Event Pre & Post Recording for a Hikvision Camera?

To Adjust the smart event pre-record and post-record you need to follow these steps:

1) Log in to the NVR/Camera

2) Go to Configuration > Storage > Schedule Setting > Record Schedule

3) Click the ‘Advanced’ button at the top right of the record schedule
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4) Select the duration you want from the pre/post record dropdowns and click OK
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One thing to be aware of with event pre/post-recording is what Hikvision call a Buffer Zone. The buffer zone is simply a bracket of footage around the current moment in time that is continually recording/erasing, this buffer zone allows you to record only by event but still have access to footage before and after the trigger event without having continuous recording enabled.

The issue is that the buffer zone is limited to around 2-4MB of storage and so the higher your resolution and stream settings the larger the files sizes are and thus the maximum duration of the buffer you can use is limited.

So basically an 8MP camera will not be able to have as long pre/post recording durations as a lower-spec 4MP or 2MP model. (unless you reduce the resolution/stream settings of the 8MP camera)

We recommend that to get the longest duration possible from your pre/post recording you should set them to the not limited option to use the full 2-4MB buffer capacity.

(One other thing to be aware of, there is no advantage or disadvantage for pre/post recording when using an NVR. Although the NVR is managing the event recording, each channel on the NVR is still set to the same 2-4MB buffer, the same as the individual cameras. So you would not get more pre/post recording capacity with 1x 8MP than you would with 8 x 8MP cameras on an NVR.)

How do I stop my Hikvision NVR from beeping?

If a Hikvision NVR notices what it deems to be a critical error, or “exception”, it will make a constant beeping sound to draw your attention to this.

These exceptions can occur when:
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• A hard drive has not been installed or properly formatted

• There is an error with the hard drive, it has been damaged, or the cameras are just not recording properly

• A hard drive has been filled and not set to overwrite

• There is an IP conflict, preventing the NVR from operating properly

• The NVR detects an illegal login

• The NVR loses its network connection

Of course, ignoring these exceptions are not recommended. However, you can disable the beeping while you address whatever the issue is by following the steps below.
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Step 1:​

Connect to your NVR in a web browser by using its IP address and logging in.​

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Step 2:​

Check what the exception that is causing the beeping is in the NVR’s logs. To find these, go to:​

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Configuration → System → Maintenance → Log​

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Set the log search so that the “Major Type” is “Exception”, with the start and end time covering a period when the beeping has occurred.​

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For example, you can see that it is an IP address conflict causing it in this case.​

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Note – Camera disconnections will not cause the NVR to beep. ​

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Step 3:​

Go to:​

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Configuration → Event → Basic Event → Exception​

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Find the “exception type” identified in step 2 in the dropdown on this page.​

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Step 4:​

Select the exception shown in your logs from the dropdown.​

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You will see that “Buzzer” is ticked as a “Normal Linkage” action, which is what is causing the NVR to beep.​

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Step 5:​

Untick this, click “Save”, and the beeping should stop.​

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My Hikvision NVR has both HDMI & VGA connections, can I connect two monitors to my NVR?

This question gets asked a lot and we have always assumed that as the larger Pro NVRs (9600 Series) have 2 x VGA & 2 x HDMI that they were the only models that would support any kind of multi-screen setup.

Today we did some tests with a selection of demo NVRs we have in our office to see if it was possible to connect two monitors to an NVR that only had 1 x VGA & 1 x HDMI, below are our findings from testing K-series & I-series NVRs

K-series (DS-7604NI-K1-4P(B) / DS-7608NI-K2-8P / DS-7616NI-K2-16P / DS-7716NI-K4-16P / DS-7732NI-K4-16P)

When we connected a monitor to both the VGA & HDMI of a 7604 4-channel NVR we were able to see the usual K-series GUI on both screens at the same time, but with the older K-series GUI when viewing on two monitors your actions will be synchronised (e.g. when you move the mouse on one screen the mouse will do the same movement on the 2nd screen, and this is the same for any action whether it’s opening menus and selecting individual live streams).

So the main disadvantage of this is that you can’t have different live views streaming on each monitor, both monitors will show exactly the same thing and the only difference will be that one will be a VGA quality. The advantage of these synchronised displays is if you have a setup with say a large wall-mounted monitor and a smaller desktop monitor,

you can have the HDMI output to the big screen while you operate from a smaller VGA screen, this kind of setup would be useful for any situation where you need to demonstrate a feature of the NVR or play back footage in real-time to a large group of people.

I-series (DS-7608NI-I2-8P / DS-7616NI-I2-16P / DS-7716NI-I4-16P /DS-7632NI-I4-16P / DS-7732NI-I4-16P)

We have a 7716-I NVR as part of our demo system in the office and when we connected two monitors to the VGA & HDMI connections on the back we got the live streams displayed on both monitors just like we did with the K-series NVR. The difference with the I-series NVRs is that they use the latest 4.0 GUI, and on the live view page of this new interface you will find an icon in the bottom right

of the screen labelled ‘AUX Monitor’ (see image below), clicking this icon allows for you to switch control between the HDMI & VGA screens and allows you to move through the NVR menus on one screen whilst keeping the cameras streaming on the 2nd screen.
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Now that you have the ability to switch between and control multiple screens you would obviously want to be able to set each screen up with their own camera stream layouts, to do this simply go to the System page (cog icon at the top of the 4.0 GUI) and then click the Live View tab and select the view page from the dropdown options. On this page you can switch between the HDMI & VGA screen and set the camera stream layout for each monitor (see image below).

There are limitations to how you can set the layouts, you can set the same camera to appear on both screens in the same place or in different positions and you can also spread all 16/32 cameras out across

the 2 screens, the main thing you can’t do is have a camera appear in different positions when using different live view layouts on the same screen (e.g. if you put camera 1 in the top left position for the 2*2 layout it will also appear in this top left position when you switch to the 3*3 layout).
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9600 Series, Deep in mind, and Other NVR models

We don’t tend to get hands-on with these larger, top of the range NVRs but as you will see from the product pages and datasheets for these models a lot of them have 2 x VGA & 2 x HDMI connections. We assume that the 2 x connections on these models takes the multi-screen setup one step further by allowing you to seamlessly

move your mouse between screens (like you can with a 2 screen setup on a PC), thus allowing you to adjust each screens layout with ease and see all your camera streams in full quality via HDMI connection on both screens. (be aware that you will only see the full resolution stream of each camera when you select to view main-stream)

If anyone out there on the forum has had experience using two monitors with a 9600 Series NVR (or any other top of the range NVR with dual VGA/HDMI ports) then please share any information you have in this thread.

How do I set my Hikvision ColorVu camera’s built-in light to turn on during event periods?

We’re often asked if a ColorVu camera’s built-in supplementary white light can be programmed to turn on during VCA event trigger periods, such as during instances of motion detection, intrusion detection, or line crossing detection.

After testing, we can confirm that this is now possible on all 2nd Generation ColorVu cameras (any with a ‘G2’ in the part number) and works reliably.

In effect, it means the light on the camera can be used like a PIR floodlight, but with more control over a number of variables. Notably, trigger object type (human, vehicle, or both), the motion detection area, and direction of trigger object movement.

Please see the below steps for instructions on doing this.
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Step 1:​

Connect to your camera directly in a web browser, even if it is recording to an NVR.​

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If your camera is connected to your local network, just use its local IP address to do this.​

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If it is directly connected to your NVR’s PoE ports, then you will need to use the virtual host feature to connect to the camera via your NVR’s Camera Management page.​

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Step 2:​

If you have a ColorVu camera from the G3 platform, then make sure you have installed the firmware, version 5.5.800 (build 210628), or later.​

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If you have one of the G5 models (indicated by a ‘C’ at the end of the part number), install version 5.7.2 (build 211228).​

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You can also check your camera’s platform when connected to it in a web browser by going to:​

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Configuration → System→ System Settings → Basic Information​

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The platform will then be indicated by either a “G3” or “G5” in the “Firmware Version Property” box:​

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Note – Please see this guide for instructions on how to check and update the firmware on your camera.​

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Step 3:​

Once you’ve logged in, navigate to:​

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Configuration → Event → Basic Event (for motion detection) / Smart Event (all smart event options support this) → Select your preferred event type​

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Step 4:​

Enable and set your event up in the Area Settings and Arming Schedule pages, this guide explains how to set up motion detection, line crossing, and intrusion detection.​

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Step 5:​

Navigate to the “Linkage Method” page, tick the “White Light” box, and set how long that you want it to remain on for on event triggers (in seconds) in the “Duration” box.​

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Click “Save” once this is done so the settings are kept.​

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How do I use a Hikvision NVR’s “Virtual Host” feature?

One of the most successful selling points of a Hikvision NVR to many small-setup customers is the “Plug and Play” functionality that simplifies the setup process of their surveillance system.

However, plugging a camera directly into a port on the NVR, unfortunately, does not allow you to access the camera via its own internal LAN IP using a browser due to it being on the NVRs internal network, and this can significantly reduce the number of configuration options you have access to.

The NVR does allow you to configure many options for each connected camera, but some essential features are only accessible via connecting to the camera itself (such as audio codec options). This was of course a big problem previously.

With the advent of newer firmware and models of NVR, Hikvision has introduced a feature called Virtual Host. Activating this feature turns your NVR into a “host” for the cameras allowing you to connect to them via a browser. Essentially, the NVR forwards all traffic received from your browser to the appropriate camera you’re trying to connect to, eliminating the biggest problem of plug and play functionality.
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Step 1:​

First of all, access your NVR via a web browser. If you do not know the LAN IP of your NVR, download Hikvision’s tool SADP tool, which scans your network for any Hikvision devices that are connected and allow you to see and change their network settings, including the IP address.​

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Download SADP for Windows ​

Download SADP for MacOS​

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Step 2:​

Once you’ve logged in, navigate to: ​

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Configuration → System → Camera Management​

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This screen displays all the connected cameras on your NVR. Notice that the final column labelled “Connect” is currently empty. We’ll be coming back here in a moment.​

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Step 3: ​

Now, navigate to:​

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Network → Advanced Settings → Other ​

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Turn on the Enable Virtual Host option.​

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Note – Your NVR will reboot when you click “Save”.​

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Step 4:​

Now, navigate back to the Camera Management window from earlier. You’ll notice that the previously empty connect tab now features links for each camera currently connected to your NVR.​

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Step 5:​

Click on any of these links to access the respective camera via your web browser:​

That’s it, you’re done!

This should be useful when you want to access options on your camera that your NVR doesn’t feature. If you have any further questions feel free to ask, we’re happy to help.

Why am I not able to tilt my Hikvision PTZ camera upwards?

Hikvision PTZ cameras are not usually set by default to have their full range of movement enabled. This often means that cameras that are advertised as being able to tilt upwards are not able to do so straight out of the box, as this needs to be enabled in the camera’s settings.

You can check the movement range available on your camera in the PTZ section of its datasheet. Below is an example of this range shown for the DS-2DE5425IW-AE (S5):
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0˚ tilt refers to the camera being in its home position, where it running parallel to the ground beneath and looking straight out at the scene.​

Any negative figure (e.g. -15˚) here refers to the angle that it can tilt to upwards of the 0˚ position.​

Any positive figure (e.g. 90˚) refers to how the angle of tilt available below this 0˚ position.​

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Cameras with “auto flip” will rotate 180˚ and then flip their image when it reaches its full 90˚ downwards tilt, which will give the illusion of you having a full 180˚ (or more) range when you try to continue to tilt beyond this 90˚ position.​

To change the movement range currently set on the PTZ, you will need to connect to the camera directly in a web browser.
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NB – If your camera is directly connected to an NVR’s network ports, then you will need to use the Virtual Host feature to access the camera’s backend. If it is connected to your local network, then you can just browse for its IP address to do this. ​

Then, go to:
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Configuration > PTZ > Basic Settings > Max. Tilt Angle​

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You should have some different options in this dropdown, depending on the maximum tilt range of your camera. If you want to enable the complete range of movement, then select the option with the largest range between the two figures (in this case, “-15 – 90˚”).​

Once you have chosen an option that you’re happy with, make sure to click “save” at the bottom of the page so that these changes are updated on the camera.

How do you Shutdown a Hikvision NVR?

This is a common question by Hikvision users so we thought we would create a short forum post to give a clear answer on the possible ways to shutdown an NVR.

Direct Monitor Access
If you are accessing your NVR from an HDMI/VGA monitor then it is possible to shutdown the NVR from within the menus, depending on the NVR model the menus and shutdown process is slightly different as you will see from the below explanations:

I-series (76xxNI-I2 / 77xxNI-I4 / 96xxNI-I8 / 96xxNI-I16) & K-series (7604NI-K1/4P(B) / 76xxNI-K2 / 77xxNI-K4) NVRs – In the top right corner of the live view you will see a power icon which if you hover over will bring up text that says either ‘Power’ or ‘Power Off’, click the icon and a pop-up menu will appear with 3 options, one of which will be shutdown.

Click shutdown and a box will appear saying ‘shutting down…’ and then after 20-30 seconds, new text will appear asking you to switch the NVR off at the back to complete the shutdown.

(Above is for I-series and K-series NVRs that are running 4.0 GUI and EUI GUI respectively, if your NVRs are running older firmware and not using the latest user interface you will need to follow the below instructions)

7604NI-K1, E-series (76xxNI-E1 / 76xxNI-E2 / 77xxNI-E4), SE-series, and other older generation NVRs – Right-click the live view page and select the main menu from the dropdown, one of the menu options should be clearly labelled ‘Shutdown’ which when clicked should bring up the same 3 options as mentioned above.

Click ‘Shutdown’ and a window should appear with the text ‘shutting down…’ and roughly 20-30 seconds later new text will appear asking you to switch the NVR off at the back to complete the shutdown.

Browser Access
if you are accessing the NVR primarily from a browser then your only option for shutting the NVR down is to simply flick the switch on the back of the NVR because the browser menus do not include a button to shut the NVR down like you can with the direct monitor.

How do I know if the lens on my Hikvison mini dome is orientated correctly?

It’s easy to install your Hikvision mini dome only to turn it on and find that the image is upside down. If you’re not familiar with Hikvision cameras, adjusting the lens and settings can be confusing. This post will explain the two different ways that you can rotate your camera’s image by:
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1.Manually rotating the lens itself.

2.Rotating the cameras image 180° in the image settings.

Part 1: How do I orientate my camera’s lens manually?
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1.Remove the mini dome’s cover by loosening the screws surrounding the glass dome, shown in the image below:

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2.You should now be seeing something like the image below. Loosen the locking screw to the right of the lens, and then the lens bracket which locks the orientation of the lens in place. The lens is effectively attached to the camera body via a ball and socket joint, so this can be orientated however you like.

Part 2 of this guide explains rotating the lens in more detail, as well as how to rotate the lens on the turret and bullet styles of camera – How-to: How do I set up Corridor Mode on my Hikvision Turret, Bullet or Mini Dome IP CCTV camera?

NB – This image shows a camera with the lens rotated 180°, you’ll actually need this 90° marker to be in the 3 o’clock position, and the 180° marker pointing towards the bottom of the unit.

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3.The lens should be positioned like the one shown in the below image. The small line marker located directly parallel to the 180° marker signifies the top of the lens. So, this needs to be pointing up, towards the top of your scene. This will orientate the camera’s view correctly. You should also make sure that the lens bracket is repositioned correctly so that the thicker part surrounds the top half of the lens.

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4.Now, tighten the locking screws and fasten the dome cover back in place, making sure the cover screws are tight to prevent water ingress into the camera. It’s always worth checking your camera stream before doing this to make sure that the camera view is orientated as you like.

For a guide on installing you Hikvision IP camera correctly to ensure it is properly waterproofed, please see this guide – Please Read: IMPORTANT – Installing Hikvision IP Cameras Correctly

Part 2: How do I orientate my Hikvision camera’s view through its settings?
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1.Log into your camera’s web browser interface (not your NVR’s), by entering its IP address into the browser’s address bar. This will only work for cameras that are on the same LAN as your PC. If the camera is directly connected your NVR’s PoE ports, then you will need to use the NVR’s ‘VIrtual Host’ feature to access the camera’s own browser view, which gives you access to a wider range of settings.

NB – It is recommended that you use Internet Explorer if possible. If you are a macOS user, the best web browsers for this seem to be Google Chrome or Apple’s Safari. You might need to install Hikvison’s macOS Web Plugin as well.

2.When you have access to the cameras in a web browser, go to:

Configuration > Image > DIsplay Settings > Video Adjustment

The different options are will adjust your image as described below:

Left/Right: The image will be flipped horizontally, so it appears as a typical mirrored image.
Up/Down: The image will be flipped vertically, which will still show a mirrored image of the default view as you are not actually ‘rotating’ the image 180°
Center: This will be the option that you need to select to rotate the image 180°, which will show the same view as physically rotating the lens would.

If you only need to rotate the image 90°, then setting the Rotate option to ON will do this, as shown below.

To rotate your view 270°, set the Mirror dropdown to Center, and then set Rotate to ON.
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Thanks for reading – hopefully, this will prove helpful to some of you in the future! As always, please feel free to post any questions or feedback that you have below or by creating a new thread.

Hikvision Password Reset Options – 4 Ways the User can reset their Passwords

The new video from Hikvision (linked below) takes you through the 4 password reset options that the user can do themselves, these are:

1. Reset Password by reserved email
2. Reset Password via Hik-Connect App
3. Reset Password via Security Questions
4. Reset Password via GUID File

IMPORTANT: Not all of the above options will be available on all Hikvision products, also be aware that all the above options do require some level of pre-configuration to use them so if you have done none of the setups explained in the video you will have to follow the traditional reset file method as described here (remember though that we at use-IP will only reset passwords of our own customers)

How to Set up the Hikvision 2nd Generation Modular Intercom

We get asked a lot of questions by people looking to buy or who have already bought Hikvision’s 2nd Gen modular Intercom solution and for a long time, we have had to take the majority of those questions to Hikvision Support as we just don’t have enough hands-on experience with the intercom solution to answer them confidently.

Now we have finally found time to get a demo intercom system set up, test some of the features, and give you a guide of how to get a basic intercom solution up and running.

The below guide will initially** be split into 3 key sections with multiple sub-sections:

Single Module Setup (Video Intercom Module)
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• Setting up the Video Intercom Module

• Setting up the Indoor Station

Three Module Setup (Video, Indicator, Keypad)
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• Sub Modules & Dip Switches

• Setting Room Numbers & Unlock Codes

Six Module Setup (above + Display, RFID, nametag)
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• Nametag & Display Modules

• Card Reader Module

The reason we have decided to cover it this way is that the modular nature of the solution means there are too many variations to cover specifically, so instead we will cover the details of the 3 most common setups and once you know the basics of all 3 any combination of modules should be achievable.

(**IMPORTANT – This will be a continual work-in-progress thread and we will add new posts with explanations of new features & settings as we test the intercom further and learn things from customers & Hikvision Support, this initial post will basically be a contents page for the entire thread)

Will the smart tracking feature on a Hikvision PTZ camera allow it to zoom in to its maximum zoom ratio automatically?

We’re frequently asked if Hikvision PTZ cameras will automatically zoom in to their maximum ratio when they are automatically tracking a target. After talking to Hikvision, we found out that you’ll need to do the following to enable the camera to do this:

On the camera’s menu (via a web browser) navigate to:

Configuration > PTZ > Smart Tracking

Here, set the Zoom Ratio to its maximum value, which will then allow the camera to automatically zoom to this maximum ratio.

Do It Youself – How To Silence a HikVision DS-7608NXI-I2/4S AcuSense NVR

Hi Guys,

I’m new to business here, but have made a video tutorial to decrease fan noise on my AcuSense 7608-NXI-i2-4S device. Maybe this helps others as internal construction of many NVRs from HikVision seems to be almost the same.

I also have some questions towards the community.
1. What is my latest firmware available for my NVR?
It is an AcuSense 7608NXI-i2-4s, but as I see it is not a full i-series device.
i-series are up to 4.22, but mine seems to be different. Can I use firmware here or not: Firmware – Latest HikVision Firmware for I-Series NVRs – V4.22.005

2. Scene change detection+alarm seems to be problematic. My cameras are AcuSense 2086G2 Bullet, but they do only detect scene change when going completely dark scene to normal recording scene. If I let them record a normal scene situation and then simulate a camera removal from wall situation – camera does not trigger a scene change event.

How to update the Hik-Connect App on your Android phone using Hikvision’s App Store

The method for updating the Hik-Connect App on Android devices has recently changed to mean that users can no longer update via Google’s Play Store. To use Version 4.1.0 of the app Android users now need to access Hikvision’s own App Store and update via the .apk file which is downloadable from there. The reasons for this change have been discussed in this post, as well as our thoughts on the situation.

This simple tutorial has been put together to walk you through this new method for updating in 5 easy steps, so that you can ensure you install the latest version of the Hik-Connect app is installed properly on your Android device.

Step 1:
Open Hik-Connect if you have it already installed, and press the Upgrade Now button in the popup. If you don’t have the app installed or do not get this popup upon opening the act, this link to the Hikvision App Store will take you to the update file.

You need to make sure you open this page on the Android device that you wish to install the updated software on, as this will be the device that the update file is saved to! In the App store, make sure Android is selected in the top-left hand corner and then select Download beneath Hik-Connect to get the .apk update file.
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Step 2:
Press Download when the prompt to do so appears at the bottom of your screen. Don’t worry, this is a safe and secure link!
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Step 3
Select Install when the prompt to do so appears at the bottom of the screen.
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Step 4
The installation will begin, wait for the progress bar to complete… Go and put the kettle on!
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Step 5
If you get the same screen as the one below, then you’re all done. You should now have the latest version (V4) of Hik-Connect installed on your device. You can either press Open to launch the app, or Done to return back to whatever you were previously doing. If your screen doesn’t say App installed with a tick above, then you’ll need to repeat steps 1-4 again!
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How do I set up an alarm to work with an external device on my Hikvision NVR?

We often have customers ask us “how do I get my new NVR to work with an existing alarm system I already have installed” or “how do I connect something to the IN/OUT ports of my NVR?” Indeed, for such an important feature for the NVR’s to have, it is not the most straightforward to get set up with.

We thought it would therefore be useful to put together this guide to walk you through how to configure the alarm function, either through locally through your NVR and monitor, or through Hikvision’s iVMS-4200 software, in 10 easy minutes.

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Contents:

Part 1: How to wire my alarm system into my NVR’s alarm input and output ports?

Part 2: How do I configure the alarm function settings of my NVR locally via a monitor?

Part 3: How do I configure the alarm function settings of my NVR remotely via iVMS-4200?​

Part 1: How to wire my alarm system into my NVR’s alarm input and output ports?

As daunting as it may seem when you look at the multiple different alarm ports in the back of your NVR, this part is simple enough once you know what you’re doing. If you’re struggling to find you alarm IN/OUT ports, they are the block of green connections which should be labeled as “ALARM IN/OUT” on the device.

The number of connections will vary here depending on the size of your NVR, the picture shown is of a smaller Hikvision DS-7608NI-K2-8P 8 Channel NVR. Larger NVRs will have more of each connection, but nonetheless, the process is the same.

Firstly, make sure you can locate the NVR’s “ALARM IN ” and “ALARM OUT ” ports, with their corresponding “Ground/G” ports. If you’re connecting a device to trigger your NVR cameras with an external event (e.g. a smoke alarm, PIR senor etc) then you’ll need to run the wires from the device into one of the input ports and its corresponding ground port.

If you’re connecting a device to be triggered by a smart event set up on your NVR (e.g. a siren or warning light), then connect the wires to the output port and corresponding ground port. All the ports are marked up in the picture below but should also be clearly labelled on your unit.
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Part 2: How do I configure the alarm function settings of my NVR locally via a monitor?

Now that all the necessary connections are made, you’ll need to set up your NVR’s alarm function for it to alert the alarm system that you’re connecting to it.

Firstly, I’ll show you how to do this locally. You’ll need to boot up the NVR, once in the menu, navigate to:

Menu > Configuration > Network > General

Here, you’ll need to insert your network’s IPv4 address, IPv4 subnet mask, IPv4 default gateway and your preferred DNS server:

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• If you’re unsure of your IPv4 address, subnet mask or default gateway, our tutorials on How To find your router and PC’s IP address using a Windows PC or How To find your router and Mac’s IP address using a Mac show you how to do so. Please note, you need to make sure the PC you use to find these is hard wired via a network/Ethernet cable do make sure this turns up the correct addresses for your network/router.

• Unless you know of a preferred DNS server that you’ve set up yourself, Google’s public DNS server address (8.8.8.8) should work fine. It’s worth entering an alternate backup DNS too beside Alternate DNS Server, Cloudflare’s public DNS address is a good option (1.1.1.1). Follow this link for a list of the best publicly available DNS servers.

Now, navigate to:

Network > Email

At this screen, you’ll need to fill in all the fields as appropriate to your Email account. If you’re unsure of these, then complete the fields as below:

Enable Server Authentication: Tick/check this box
User Name: Insert your email address here
Password: Insert the password you use to access this email account
SMTP Server: If you don’t know this, follow this link for “finding your SMTP server address”
SMTP Port: Insert either 25 or 587 here
Enable SSL: Leave this box unticked
Sender: Insert the first part of your email address (everything before @)
Sender’s Address: Insert your email address here
Select Receivers: Insert “Receiver 1/any name” here
Receiver: Insert your email address (same as Sender’s Address)
Enable Attached Picture: Tick/check this this box, it will mean that you’ll receive picture of anything that triggers your cameras’ alarms in an email.
Interval: Insert 5s (5 seconds)
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When you’ve completed these fields, navigate to:

Menu > Camera

Ensure all your cameras are properly connected to the NVR and are visible on this screen. If you haven’t yet added any cameras to your NVR, this guide on adding Hikvision cameras to an NVR walks you through how to do so.
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Now, navigate to:

Menu > Configuration > Alarm

This should take you to the Alarm Status menu. This menu lists the status all your alarm IN/OUT ports and any alarms that have been configured/assigned to these ports.

You’ll need to use this screen to check that you’ve set the correct Alarm Type for the alarm/device that you’re connecting. The options you have are N.O (Normally open) and N.C (Normally Closed). In brief, N.O alarm types use switches/sensors that normally remain open with no current flowing through them, so closing the switch allows for the flow of current and activates the alarm.

N.C alarm types, on the other hand, use switches/sensors the normally remain closed with current flowing through them, so opening the switch stops the flow of current and activates the alarm. There’s a lot to be said about N.O and N.C alarms but for now, you only need to know which category the alarm that you’re using falls under. If you want to take a journey down the N.O vs N.C rabbit-hole, I found this article on the differences between N.O vs N.C useful.
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To assign an alarm to one of these IN/OUT ports, navigate to:

Alarm > Alarm Input > Settings (click on the small cog) > Trigger Channel

Choose the channel that you would like to trigger your alarm. In this case, we’ve selected channel 1.
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Now, navigate to:

Settings > Arming Schedule

Select the hours that you would like to schedule your alarm to be turned on for. Typically, this would be 24/7, so set the schedule for Monday, Week 1 as 00:00-24:00. Now, copy this schedule to the rest of the week by clicking Copy and then checking the box for All in the popup window. If you only want your alarm scheduled for certain days, then select the specified days in this popup from the list of 1-7 (1 = Monday, 2 = Tuesday etc).Once you’ve done this, click Apply.
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Finally, navigate to:

Settings > Linkage Action

Tick the boxes for Notify Surveillance Center and Send Email and then click Apply so that you email notifications whenever the alarm is triggered. If you have connected a separate device to be activated by the alarm in the NVR’s Alarm OUT port, then ticking the box for Trigger Alarm Output will activate this device when your alarm is triggered.
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That’s it for the local setup section of this tutorial! Your NVR’s alarm function should now be set correctly.

Part 3: How do I configure the alarm function settings of my NVR remotely via iVMS-4200?

The first thing you’ll need to do is ensure you have the most up to date version IVMS-4200 installed and that you’re able to view the live feed of your camera(s) through the software.

If you haven’t already added your NVR to the program, navigate to:

Maintenance and Management > Device Management > Add
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Add your NVR here by filling out the fields in the popup window, ensure the boxes beside Export To Group and Synchronise Time is checked and then click Add.
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Now find the NVR on your device list and select:

Remote Configuration (the small cog listed beside your NVR) > [Basic Settings] > Event > Alarm
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NB the configuration menu layout you will see henceforth will vary between two depending on the model of NVR that you have. I have included both variations for each step, so don’t worry if some of the below screenshots look unfamiliar.

Fill out the alarm parameters here, e.g. as follows:

Alarm Input: Select your NVR’s channel that you would like to trigger your alarm (e.g.: A<-1)
IP Address: Local
Alarm Name: Name your alarm as desired
Alarm Status: Normal/Remain Open or Normal/Remain Closed depending on the type of alarm, see the first half of this tutorial to understand the differences
Enable Alarm Input Handling/Enable Alarm Linkage Actions: Check this box
Arming Schedule: All-day Template
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Open Arming Schedule, pick an arming template or a custom schedule of hours that you want your alarm active for.
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Now, Click Settings beside Linkage Method. Check the boxes for Notify Surveillance Centre, Email linkage and Trigger Alarm Output (if you’re connecting an external alarm device to an output channel), then set the desired Triggered Camera.
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Click Save, and then Save again in the alarm configuration window.

Switch back to Main View and select your NVR from the side panel.

Now, click the small alarm picture and speaker icons at the very bottom toolbar so that they’re both enabled and look like the second image below. This will enable the alarm’s function to send an image of its trigger, as well as the audio.
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That’s it for the remote setup! It’s always worthwhile testing your alarms to check everything is now working as it should be.

If you have any questions or comments to make, please do so in a separate thread mentioning this tutorial and I’ll get back to you as soon as I can.

How to Unbind a Hikvision Device using SADP on a PC

Unbinding a Hikvision device is not something that is required all that often, in most cases you can do the unbind from within the app. There are though some rare cases when the user does not have access to the Hik-connect account that the device is bound to, for example, if you have purchased a used device that has not been properly disconnected from its previous owners Hik-connect account or if you added the device to an employee’s account and they leave without removing the device from the app correctly.

As long as the Hikvision device has been set up correctly on your local network, then the process of unbinding should be pretty simple:

Step 1 – Open SADP on a PC
Step 2 – Click Refresh and select the device you want to unbind by ticking the box next to the device on the far left of the list
Step 3 – Click Unbind
Step 4 – Enter the current username and password of the device (this is NOT the username & password of the Hik-connect user you are trying to unbind the device from)
Step 5 – Enter the Verification Code and click confirm

You should then see a quick pop-up with a green tick saying Unbind Successful, If the device does NOT unbind and you get an error message like “The device is Offline” or “connecting device failed” then the most likely problem is that your DNS settings for the device are not set correctly.

You can change the DNS settings by logging in to the device using a browser and go to Configuration > Network > Basic Settings > TCP/IP and you will see the 2 DNS boxes at the bottom. We recommend that if you are unsure of what DNS to use that you enter default/most commonly used DNS servers which are shown below:

Prefered DNS – 8.8.8.8
Alternative DNS – 8.8.4.4

Once you have saved these DNS settings the unbind process should work

How do I update HikVision Firmware in just nine simple steps?

Updated 20-2-19 – corrected the link to the portal as Hikvision changed their url (again). Otherwise all is good. We use this method every day. Now viewed over 38,000 times.

Here’s how to upgrade your HikVision camera or NVR to the latest firmware version in just nine simple steps:

Step 1: Download the latest HikVision firmware to your PC.

Step 2: Extract the digicap.dav file (which is the actual firmware file) from the zipped file you downloaded.

Step 3: Copy that digicap.dav file to your PC’s root folder e.g. C://

Step 4: Browse to your NVR, camera, etc – using Internet Explorer:

Step 5: Login and navigate to Config -> Maintenance (screenshot attached below)

Step 6: Scroll to the bottom of the screen you’ll see Upgrade Firmware.

Step 7: Click the Browse button at the right-hand side.

Step 8: Browse to and select the digicap.dav file in your C:// drive

Step 9: Click ‘Upgrade’.
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I have seen reports that you cannot leap updates, but not encountered the problem myself for some time (applies to old firmware of older models). If you do not succeed in upgrading from your current version to the latest version in a single step, please try interim releases.

Additional helpful tips:
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1.Use a PC

2.Use a wired connection – PC and camera/NVR wired to your network

3.Use Internet Explorer browser (not Edge)

4.Move the digicap.dav file to your C:// folder (root of your HDD)

5.If you select/download firmware for the wrong camera family or device you will see an error message which states – “The type of upgrade file mismatches”

If you need any help finding the latest Hikvision firmware for your device:

Tutorial videos from HikVision Technical Support:

HikVision Firmware Update using Internet Explorer on your PC

HikVision Firmware Update using a monitor connected to your NVR

NVR Firmware update using a USB memory stick

Upgrade devices using IVMS-4200

NB We cannot guarantee outcomes – if you are one of our customers you will of course have our full support. We have only ever supplied official UK version HikVision cameras & NVRs. If you sourced your HikVision products from another supplier you may want to check their recommendations.

How To Set Up Live View & Playback Audio on Hikvision Cameras

There is a small selection of Hikvision cameras that support some sort of audio – audio I/O, built-in mic, 2-way audio – but on multiple occasions, customers have come back to us saying they are getting no audio on live view or playback. So to avoid this problem in the future we are creating this post to take you through the steps that must be completed to get audio from a Hikvision camera.

Step 1 – Update Firmware

Keeping firmware up to date is always important so it is always where we start with any issue, now most firmware should support the audio but if you’ve had a model for several years and never updated it you are likely on an old firmware and so updating just removes any potential problem that might be caused by out of date firmware.

EU Firmware Portal
UK Firmware Portal

The most common audio cameras will be EasyIP 2.0+ (2xx3G0) and EasyIP 3.0 (2xx5FWD/2xx5G1) which all use the same G1 Firmware.

Step 2 – Video & Audio

Login to the camera, go to the Configuration page and open the Video/Audio menu where you will see all the video settings. The important one for audio is the Video Type which needs to be changed from Video Stream to Video & Audio as shown below:
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Make sure you also switch the Video Type of any other streams you are using, the main one for most cameras will be the sub-stream which is used when viewing the camera from the Hik-connect app. Also, if your camera is connected to a Hikvision NVR make sure to check the camera is set to Video & Audio in the NVRs Video Settings.

Step 3 – Audio

The final Settings to check are the Audio settings which more often than not out of the box is set up correctly and should look like the below screenshot:
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The only setting that might change depending on the model you have is the Audio Input option. If you have a camera with only a built-in mic or 2-way audio then the only option you will have is MicIn, but if the camera only has audio I/O connectors or has both options then you will have both MicIn and LineIn input options. Make sure if your camera has both options that you select the correct input for your setup, LineIn will be used if you have a more powerful audio device connected like an amplifier or a stereo microphone, while MicIn will be for smaller standard Mono microphones.

With all 3 of these steps completed, you should now have live audio from the camera on the browser, app, and direct monitor live view, but there is one final step to have your camera record audio.

Step 4 – Record Audio

Login to your camera/NVR and go to Configuration > Storage > Schedule Settings and select the camera with audio, once you have the schedule for that camera onscreen you will need to click the Advanced button which you will see in the top right of the schedule. A pop up will appear and you will see an option to Record Audio, tick this option and click OK to apply the setting, now all the recorded footage from that camera will have audio.
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<p>The post Hikvision How To Tutorials Chapter 1 first appeared on NVR IPCAMERA SECURITY.</p>

Getting Started with ClareVision – NVR and Camera Setup

The following guide gives you the basics on getting started with ClareVision NVRs and Camera setup.

Overview

The following article provide the following information:

• The basic functions of an NVR
• The basic functions of an IP camera
• Best practices for setting up an NVR

NVR’s

The NVR provides two basic functions: it network attaches the cameras and provides storage. In fact, the NVR does very little else.

• Network services: the NVR provides a central place to access IP cameras. You can attach IP cameras directly to the ports of the NVR or leave the cameras on the LAN. The NVR can be configured attach to those cameras for purposes of centralized access and recording .Centralized access can be viewing on the web console or providing access to integrated solutions such as the ClareOne Panel or a home automation system such as Control4
• Recording services: the NVR also provides recording services. You may record full time video or motion events, smart events, alarm events or any combination.

IP Cameras

The IP camera is where almost everything interesting happens. The IP camera collects, analyzes and forwards video streams and snapshots to one or more clients. The camera can provide service to a mobile app, the NVR and an integrated control system simultaneously. It also provides multiple streams of video in different resolutions and frame rates so the client device can select the stream it can process. The following provides a high level reference highlighting the differences between the Value Series and Performance Series ClareVision IP cameras:

In summary, the camera is where everything interesting happens. The NVR simply provides convenient access and storage.

Next, let’s set up an NVR with ClareVision and ONVIF cameras…

Setup a ClareVision NVR and IP Cameras

What You Need

Learning by doing is far better than reading articles and watching videos. Before you proceed, you will need the following:

• ClareVision IP camera: we will use a Performance series camera in our exercises.
• ClareVision NVR
• A computer with internet access
• A mobile phone with ClareVision installed. (Do not install ClareVision Plus – that is our legacy app)
• A wired connection to your LAN
• An 8 port PoE switch (you will not leave this at the job site)

Step One: Install the NVR on Your LAN

The following image shows the connection scheme for an ethernet switch connected to an NVR and camera.

If your link light is flashing on the ethernet switch you are passing data to the NVR. Success!

Step Two: Find the NVR on Your LAN

All ClareVision NVR’s ship with DHCP turned on. DHCP simply means the router will assign an IP address to the camera when it boots up using the LAN IP address scheme. Example:

• Router IP Address: 192.168.1.1 (typical)
• IP address range that may be available: 192.168.1.2 through 192.168.1.255
• Router will assign an address like this: 192.168.1.x, where x can be any number between 2 and 255.

How do you find your NVR so you can login and configure? Download the IP search tool here.

Install and Launch IP Search and select “Search”

All IP cameras and NVR’s regardless of their IP address will appear in the results window. The model numbers will appear as well so you know which one is an NVR.

Next launch a web browser (Chrome or Edge) and enter the IP address of the camera you just installed.

The default USERID is: admin (not case sensitive)

The default password is the first six characters of the UUID. The UUID can be found on the NVR label or the quick start guide.

Step Three: Download the Plugin

The NVR’s and cameras support Chromium browsers. We test on Microsoft Edge and Google Chrome. The plugin dramatically improves video performance vs. browsers without a plugin.

See the upper right corners of the NVR web user interface

Step Four: Update the NVR to the Latest Firmware Release

Clare Controls releases NVR firmware with new features about once every four months. Chances are, your NVR will need to be updated when you take out of the box. There are two ways to update the NVR firmware.

You can go to the NVR firmware database is located here and download the firmware file. You then select manual upgrade by selecting the Configuration tab, Maintenance/Manual Upgrade

OR

Log into the NVR and go to the Configuration tab and click on Maintenance/Online Upgrade to review the firmware version.

Click on “Check”. The NVR will go to our OTA servers and check for an upgrade. If one is available you will be prompted to accept the upgrade. You should always accept.

Go HERE for a guide to quickly updating the firmware on your cameras

Next, we will add cameras to the NVR. We will break this down into three steps:

1. Adding ClareVision cameras to the NVR by attaching to the NVR physical channels
2. Adding ClareVision cameras to the NVR by attaching them to the NVR virtual channels on the LAN
3. Adding ONVIF cameras to the NVR (Luma, ClareVision Plus/Legacy, Hikvision etc)

Step Five: Add ClareVision Cameras to the PoE Ports

Attach the camera to the NVR physical PoE port. This connection must be direct and cannot be routed through an ethernet switch on the way to the PoE port. Once connected, wait until the two LED’s on the NVR are illuminated.

The green LED is the PoE power indicator. If it is lit, the NVR is supplying power to the camera. The amber LED is the link light. When this is flashing, the NVR is communicating with the camera.

Now simply wait a couple of minutes…..

Go to the Live View tab and click on the left side of the icon next to the channel number to which you connected the camera. A small green indicator will light up just to the left of the “C” in the word channel. The camera video should show up in the appropriate tile. In the example below, the camera is connected to physical channel one and shows up in tile number one on the Live View Screen.

You can continue adding cameras to the physical channels of the NVR and all will behave as noted above.

Step Six: Add ClareVision Cameras to the Virtual Channels (on the LAN)

Let’s assume you had no way to physically route a wire back to the NVR, but wanted the camera on the NVR. No problem – you are now going to add the camera to a ‘virtual channel’ on the NVR.

To do so, go to the Configuration tab, Channel/Camera.

This NVR is the CLR-V200-8PNVR2, 8 channel NVR. Notice it has 10 cameras on it. To discover new cameras, click on the “Add” button.

If a camera shows up as private and you click in the white box on the left side of the row, and click “Add”. The camera will be added exactly the same way it would have been added had it been on a PoE port – Plug-n-Play.

That is really all there is to adding ClareVision cameras to a ClareVision NVR.

Step Seven: Adding ONVIF cameras to a ClareVision NVR.

Let’s assume the ONVIF camera is on the general LAN like in step six above. Follow the exact same procedure as in step six, plus the following:

In the channel screen below, click on the edit link in for the ONVIF camera you just added

The following screen will pop up:

Enter the ONVIF UserID and Password for the discovered camera, click “OK”.

This ARTICLE details adding an ONVIF camera to a PoE port on the NVR. The process is slightly different than detailed above.

Step Eight: Aligning Connections to Channels on Your NVR

The NVR will assign channels based on either the physical connection (PoE port 1, 2 etc) or based on the order in which they were attached for virtual channels. The first camera added to the NVR on the general LAN will be assigned to channel 9, the second to channel 10 etc.

Let’s say you had 10 cameras, but only ONE on a physical channel / PoE port. The Live View screen would show a camera in tile 4 since that is where it was attached. The next 8 cameras would automatically be assigned to ports 9 through 16.

Two problems – what about the 10th camera and the NVR Live View Screen would be very awkward showing one camera on tile 4 and 8 cameras on tile 9-16.

This where PoE bonding configuration becomes very handy.

PoE bonding allows you to decouple the logical connection between a physical channel and a channel number. In the example above, all channels besides channel 4 are unbonded from the physical ports. This makes 7 of the first nine channels available for virtual channel assignments.

Two problems just got solved:

1. We now have enough channels for the 9th camera located on the LAN
2. The channel assignments are now 1-10 making the NVR preview interface very organized.

It was the un-bonding process that allowed the channel list to appear as orderly as it did in the above example.

If you get the channel list twisted up and want to start over, you can default the camera list alone by going to the Configuration tab Maintenance/Default

Click on the “Camera” button and the channel list will be wiped. You can start over.

Step Nine: Setting up Events on Your Cameras

Now that your cameras are solidly on the NVR, it is time to set up motion and smart events for all of your cameras. The good news is you can do all of that from the NVR interface.

Go to the Configure tab and select System/Motion Event or System/Smart Event. In the following example, System/Motion Event was selected

This configuration screen is extremely similar to the native camera configuration screen. If you make changes here to the motion grid layout for example and log into the camera, you will see the changes you made from the NVR web UI.

The drop down menus for channel selection are smart and will only show you the channels that have cameras that support that event type.

As an example, although this NVR has 10 cameras on it, only 5 support smart events.

See this article for motion detection setup.

See this article for smart event setup.

Although those articles are written referencing the camera web user interface, they are extremely similar on the NVR.

The recommendations related to Event Arming vs. Record Schedule apply to the NVR setup as well.

Let’s move on to recording!

Step Ten: Setting up Recording on Your NVR

The primary difference, other than capacity, between camera based recording and NVR based recording is the NVR can record all event types and full time record simultaneously while the camera can only record one event type to the SD card.

Recording schedules are setup under the Configuration Tab Storage/Recording Schedule.

You can record any one or all of: normal (full time), motion, alarm, motion and alarm and smart events (intelligent).

At the risk of being completely redundant, if you are arming an event such as motion or smart events you should set the recording to 7×24 and use the event arming schedule to control when the camera will propagate that event type. Doing so will ensure the user will always have an event to look at in the event log of the mobile app when a push notification is sent.

To change a recording parameter, just click on a line and the following will pop up:

Lastly, “More Settings” is where you will find pre-record and post-record settings.

Step Eleven: Directly Accessing Your Cameras that are on the Physical Channels

The cameras that are on the physical channels will not show up on an IP scan and are not accessible on the general LAN.

Enter the Virtual Host. You can access any camera, whether on the Virtual Channel or a Physical Channel (PoE Port) using the Virtual Host.

Go to the Configuration tab, Channel/Camera:

Click on the IP address in the right column and you will be taken to a login screen for that camera:

Notice the IP address is really the NVR with a port number. From this screen you can log into the camera, check settings, configure local record and manage firmware updates. You are accessing the camera directly.

Use the NVR UserID and password, and we are in!

Step 12: Adding the NVR to the ClareVision Mobile App

Now that you have set up your NVR, it is time to add it to the ClareVision app. It is quite simple.

Launch the ClareVision App

Tap the ‘Plus’ sign and you will be presented the following options:

Selecting NVR will cause the app to bring up a different user interface than it does for an individual camera

Tap the NVR Icon and you will be presented with the three options shown below.

If you tap device is on the network, the app will scan the LAN for any ClareVision cameras or NVR’s and present them in the following screen. Device is on a remote network provides you with the option of scanning a QR code for a camera on a remote network. The system will locate it anywhere in the world and provide you with a login screen to add the remote camera or NVR.

In our example, we tapped on “Device is on the local network” and two devices were found.

Tapping on a device brings you to a login screen where you may enter the credentials

And DONE!

You just successfully installed, configured and enabled a ClareVision NVR with ClareVision cameras on and off the physical ports as well as adding an ONVIF camera. We then connected the NVR to the ClareVision mobile app. Push notifications and events as configured will automatically propagate to your customer’s mobile device!

Closing:

This was not an attempt to explain in great detail every option/setting/configuration in the NVR. Rather this article was intended to give you a simple step by step guide to setting up and NVR with cameras in multiple configurations from multiple manufacturers. If you follow the steps in the order detailed you will win more than you lose.

How to add ONVIF Cameras to a Physical Port on a ClareVision NVR

This article will walk you through the details on adding an ONVIF camera to a physical port/channel on a ClareVision NVR

Overview

This article will provide you with the information needed to add an ONVIF camera to a ClareVision NVR.

ClareVision NVR’s are ONVIF S/T compliant as a client whereas the cameras are ONVIF S/T compliant as devices. ONVIF compliance implies ClareVision NVR’s will enable discovery, receive and record streams, snapshots and motion events from ONVIF compliant devices.

Background on Discovery and Attachment

ONVIF uses a multicast method called WS-DISCOVERY. In essence the NVR sends out a multicast message to the network. All ONVIF devices listen for that multicast message to respond with information required to address the camera on the network. Remember, multicast discovery DOES NOT USE the IP address of the device it uses a multicast IP address. Here are a few things WS-DISCOVERY does not do:

• It does not modify or change the IP address of the discovered device
• It does not modify or change the UserID of the discovered device
• It does not modify or change the password of the discovered device.

What does this mean in practice?

ClareVision NVR’s can discover ONVIF cameras anywhere on the LAN or on the physical channels of the NVR and display the existence, model number and IP address of the discovered device in the channel list. It DOES NOT mean it can communicate with it. Here are few facts to consider using Luma as an example (applies to any ONVIF camera):

• Out of the box, a Luma camera has a static IP address of xxx.xxx.xxx. If the camera is on your local domain and your local domain has a different address scheme the router will route exactly zero messages between the ClareVision NVR and the Luma camera.
• There is no discovery method in ONVIF to transmit UserID’s and passwords, so even if the Luma camera is on the same domain as your NVR, the NVR will not auto-discover the UserID or password.
• If the Luma camera is on the physical port of the NVR, it will not be on the private domain of the ClareVision NVR (default 192.168.11.xxx). As a consequence, the NVR will not communicate with the Luma camera at all.

Attachment and Discovery Summary

Attaching a Luma or ONVIF Camera to a ClareVision NVR on a Physical Port

Step One: Initialize the camera and set the UserID and Password

Refer to you Luma or ONVIF camera user guide for UserID and setup.

Step Two: Set the Device IP Address to the Domain of the ClareVision NVR

The ClareVision NVR private domain is defaulted to 192.168.11.xxx. That default can be changed under the Configuration tab, System/Network:

The bottom cell – Internal Net Card IP sets the private domain.

Make sure your ONVIF camera is on your general LAN and go to your network settings on your ONVIF camera and set the network settings as follows:

DHCP: disabled

IP address: 192.168.11.xxx, where XXX can be any address between 3 and 255. We recommend starting assignments at 26 to stay out of the range of the NVR’s aut0-assignment range.

Step Three: Move the Camera to the Physical Port of the NVR and Use Manual Add

Once you set the IP address as required, you will not longer be able to log into the camera on your general LAN. Move the camera to any physical port of the NVR and let the camera boot up.

To to the Configuration tab, Channel/Camera

Hit “Manual Add”

You must select the channel, enter the UserID and password, the IP address and the port number.  Once complete, hit “Save”

That’s it, you just added and ONVIF camera to a physical port of the NVR. Using ONVIF, the NVR will allow you to configure motion events, schedule recording of motion or full time recording. You can use the NVR driver or the camera driver via the Virtual Host as you can with ClareVision cameras and the live view, snap shots and events will all propagate to the ClareVision mobile app.

You can view the entire setup process in the videos below.

Setting up Hikvision/ONVIF Cameras connected to a ClareVision NVR:

Setting up networked Hikvision/ONVIF cameras to work with a ClareVision NVR:

<p>The post ClareVision NVR and Camera General Guides first appeared on NVR IPCAMERA SECURITY.</p>

Overview; This article provides the most common causes for issues related to playing or downloading a UniFi Video Troubleshooting recording. Please check each section carefully and compare it with your setup before moving on to the next section.

Camera Recording Mode not Configured

Back to Top

In UniFi Video, cameras must first be configured to either Always Record or Record Only Motion mode before recordings will be generated. You can view the recording mode in the Camera page of UniFi Video.

To change the recording mode:

1. Log in to the UniFi Video Controller and go to the Cameras section.
2. Open a camera’s Properties pane by clicking on the camera.
3. Click on the Recording tab.
4. Under the Configuration section, in the Record Mode dropdown, choose either Always Record or Record Only Motion, then click Save.

If Schedules are in use, verify the Schedule configuration is appropriate. You may also need to verify that the time zone is set correctly under Settings > Time & Date, and that the NVR has sufficient internet access to be able to update its time via NTP.

Inadequate Motion Sensitivity Settings

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If Record Only Motion is selected, make sure that the Motion Sensitivity settings are configured in a manner adequate for the scene that is being monitored. To configure Motion Sensitivity:

1. Log in to the UniFi Video Controller and go to the Cameras section.
2. Open a camera’s Properties pane by clicking on the camera.
3. Click on the Recording tab.
4. Under the Motion Detection section (click to expand), click the Configure button in the Zones section.
5. In the Window that appears, verify that the motion detection zone covers the area you wish to monitor, and increase Sensitivity as needed until motion events are triggered reliably.

Remember to use the Test Zone functionality to test your settings, then click the Save button to store the changes.

Incorrect Recording Path

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If the recording path is not set to a valid directory, UniFi Video will fail to store recordings. While the interface will validate that the path is correct during configuration, it is possible that the path may be incorrect after a configuration is restored from backup, or the filesystem has been changed at the OS level.

Verify that the recording path is correct under Settings > System Configuration > Recording Path.

User Tip:Remember that paths on Linux-based NVRs are case sensitive.

For reference, the default recording paths are:

• Windows Custom Installs: C:\ProgramData\unifi-video\data\videos
• Linux Custom Installs: /usr/lib/unifi-video/data/videos
• UVC-NVR / UVC-NVR-2TB: /srv/unifi-video/videos

Recording Path has Incorrect Permissions (Linux-Based NVRs)

On Linux-based NVRs, the unifi-video user and group must be correctly assigned to the target recording directory so that UniFi Video can store recordings. The user and group can be unexpectedly changed while mounting an external device, browsing the structure using software, or making configuration changes.

To correct the permissions, SSH into the NVR and issue the following commands to re-assign all permissions correctly. Be sure to change the path as necessary to reflect your environment. The chown command may take a significant amount of time depending on the number of recordings in storage.

sudo service unifi-video stop
sudo chown -R unifi-video:unifi-video /srv/unifi-video/videos
sudo service unifi-video start

In certain cases—particularly when using network attached storage, the permissions or ownership of the root directory of the mounted storage may change. To avoid this, create a subfolder to use as a recording target and assign the appropriate permissions.

External Storage Device is Not Mounted

If external storage is used as the recording target, such as an external hard drive connected via USB or a NAS appliance, it is possible that the device has unexpectedly become unmounted. In some cases, the storage may not successfully mount after the NVR is rebooted, or the device may become unavailable during operation due to a disconnect, network issue, or configuration change.

Access the storage path on the NVR via SSH or Windows Explorer as applicable, and verify that the expected storage size is available and the storage is correctly mounted with appropriate permissions. In certain scenarios it is possible that UniFi Video may be writing to the local mount path while the storage device is unmounted, effectively consuming storage on the root or C:\ drive and interfering with the mount process.

NOTE:Please note that external storage is outside of our official support scope. If you require further assistance with external storage, please consult our Community Forums.

System is in Emergency Shutdown State

If the available free space in the target recording directory is less than the Space to Keep Free setting, UniFi Video will enter Emergency Shutdown mode to maintain stability. In this mode, no new recordings will be stored to disk. Emergency Shutdown mode will be indicated as a log entry in server.log. To troubleshoot this issue:

1. Verify the video storage paths, as detailed above.
2. Verify that the Space to Keep Free storage retention settings are configured appropriately considering the size and configuration of your storage. Go to Settings > click the System Configuration button > Configure tab > Space to Keep Free and modify the slider accordingly. The UVC-NVR / UVC-NVR-2TB use a default setting of 10GB and 40GB respectfully.
3. Perform a Database Analysis, with Restore Recordings enabled. This feature can be accessed from Settings > System Configuration > Tools. Be sure to check Restore Recordings, then click Analyze. This is particularly important after restoring a configuration backup in order to import old recordings so they can be added to the purge rotation to free space.

If the Emergency Shutdown state persists, review the server.log and purge.log file for further entries that may describe the cause.

RAMDisk is Not Configured Correctly (Windows NVR)

If UniFi Video is unable to store inbound video segments to the temporary cache, recordings will not be processed. Verify that the RAMDisk has been correctly configured, is mounted with sufficient space (minimum 3GB), and that the path has been properly set in system.properties.

For more detailed information on the use of a Windows RAMDisk, see: UniFi Video – Using a RAMDisk as a UniFi Video Temporary Directory in Windows

Database is Inconsistent or Corrupt

In certain scenarios, a database that has inconsistent data may impede the NVR’s ability to process recordings. If all prior options have been exhausted, a database reset will restore the data and structure without losing vital configuration or prior recordings.

UniFi Video – Troubleshooting Cloud Connections

Overview

This article includes the most common issues that arise with UniFi Video connections done over the cloud. Cloud connections with UniFi Video are those done via https://video.ui.com/.

NVR Doesn’t Appear When Accessing Via Cloud

After logging in to https://video.ui.com, a prompt to Select NVR with a list of NVR options should appear. If an NVR is missing from that list, follow these steps:

NOTE:This only applies if for NVRs that have previously been adopted to Ubiquiti Cloud. Otherwise the appropriate step would be to click on Set Up New NVR.

Solution Steps

1. Log in to your UVC-NVR locally via its IP address. If you don’t know what the IP address of the NVR is, find it using the Ubiquiti Discovery Tool (Download Chrome App).
2. Verify that you are logged in with the email address of the Super Admin as seen in the Users section of the UniFi Video Controller.
3. Check to make sure the NVR is still adopted via the NVR UI in Settings.

Cannot Connect to NVR Via Cloud

After the NVR has been successfully adopted via video.ui.com, if the NVR is inaccessible via Cloud, determine the NVR has a red or green status icon in video.ui.com. The red or green status indicates whether or not the NVR is connected to the Ubiquiti cloud. Many times, even an NVR with a red (disconnected) status could still be fully functional, aside from the loss of Cloud access.

Solution Steps

Red Status. This means that your NVR is not reaching out to Cloud. Follow these steps to troubleshoot:

• Check the UI Status page to see if there is any issue on our side.
• Verify that the name of the NVR as shown in the UniFi Video Controller’s Settings matches how it appears in video.ui.com.
• If the NVR in question was restored from another UVC-NVR, it should be re-adopted. To do so, select the NVR that is inaccessible and click “Remove selected NVR”. Then proceed to re-adopt the NVR to the Cloud.
• Use this guide for best networking practices: UniFi-Video – Ports Used.

Green Status.

If your NVR has a green status, but you still cannot connect to your NVR, that means the the NVR is connected to Ubiquiti Cloud, but the device being used and the NVR can’t reach each other. See this guide for best networking practices: UniFi-Video – Ports Used to fix this issue.

Issues Adopting NVR to Cloud

Solution Steps

1. Make sure that all outbound Ports from the NVR are open and available, as per UniFi-Video – Ports Used.
2. This functionality makes use of some special features of ES6. It is recommended to use Google Chrome for best results.
3. Try clearing the browser cache and try an incognito window as well. Some browser extensions may interfere with this functionality.

UniFi Video – Troubleshooting Camera Disconnects

Overview

This article provides several possibilities to test when facing a camera that will disconnect for no apparent reason.

Introduction

UniFi Video cameras may disconnect from the NVR for a variety of reasons. Identifying whether the behavior affects specific cameras or all of them, whether the disconnects follow a pattern (such as disconnecting during sunset), or simply remain disconnected, will help identify the root cause of the issue.

Most importantly, consider if the camera disconnections warrant troubleshooting in the first place. Often camera disconnects can be triggered by changes made to the network, such as disconnecting a cable, restarting a switch, changing configurations, or even a power outage. Comparing the timestamp of the disconnect with the events and alerts from your UniFi Controller or network hardware may reveal the cause.

For cases where further investigation is required, this article discusses the common causes for camera disconnects.

Faulty Cable Infrastructure

Faulty wired infrastructure may cause unpredictable behavior, including camera disconnects or random reboots. Even though a camera may initially establish a network connection when first installed, a damaged or unreliable signal path can present problems that don’t become apparent until external factors such as interference, vibration, temperature fluctuations or further wear and tear affect the cabling.

The easiest way to quickly rule out wired infrastructure faults is to remove the camera from it’s installed location, and connect it using a short, known-good patch cable to the same switch that the NVR is connected. If the problem is resolved, then the issue is either related to the network hardware between your NVR and cameras (network switches, wireless links, etc), power related (as discussed below), or network cable related.

Problems caused by faulty network cabling are often seen in conjunction with:

• Long cable runs (exceeding the 100 meter maximum)
• Poor quality or damaged cable
• Faulty or incorrect RJ45 terminations
• Not using outdoor rated STP cable when appropriate
• ESD damage, due to improper grounding / shielding

Inadequate Power Supply

UniFi Cameras require a stable power supply in order to operate reliably. If the camera does not receive enough power, the camera may behave erratically causing disconnects.

A common symptom of a camera that doesn’t receive adequate power is when the device disconnects around sunset, as the camera will switch to night mode thus enabling the IR LEDs which more than double the power draw. Additionally, if a single power source is supplying multiple devices simultaneously, one or more devices may not boot properly after a cold start such as a power outage.

The power draw requirement for each camera model is documented in the product Data Sheet, which is downloadable in our Downloads page or at the bottom of each model’s page when navigating from our products page. Keep in mind that the cabling and associated infrastructure between the power source and the camera will generate resistance increasing the amount of power used and should be factored into the total wattage required from the power source. The length and quality of cable, quality of terminations, and additional in-line connections such as a patch panel should be considered.

To test if inadequate power is the root cause of camera disconnects, uninstall the camera from its mounting location and connect it to a suitable power supply such as a PoE switch or PoE injector using a short, known-good patch cable. Cover the light sensor typically located on the front of the camera in order to trigger a switch to night mode and turn on the IR LEDs or leave it overnight to go through a full 24 hour cycle.

If powering multiple devices off a PoE-IN switch such as a NanoSwitch, factor in the power draw of all connected devices, the power consumption of the switch itself, and estimate loss from cabling infrastructure. A NanoSwitch will typically require at least a 24V 1A PoE injector in order to power more than one camera or a camera and an airMAX radio.

If powering the cameras using a PoE switch, verify that the connected devices are not exceeding the total power budget available from the switch. A PoE switch should generally not be operated near its maximum power rating, as headroom should be allowed for the increased draw during startup.

If powering a camera using a PoE injector or an Instant 802.3af adapter, verify that the injector and adapter are adequate for the camera, and if necessary test using a different known-good injector or adapter. Instant 802.3af adapters in particular may work best if installed on the camera-side of the network cable, rather than at the switch.

Cabling infrastructure problems may also be a source of power related symptoms, and the troubleshooting steps from the previous section should be followed.

Unreliable Wireless Connection

If the camera is connected to the network via a wireless connection, as would be the case of a  G3-Micro, or when using external hardware like an airMAX radio as a client, verify that the wireless connection is stable enough to sustain the connection.

To help determine if the wireless connection is the cause for your disconnects, consider moving the camera or client radio within a few feet of the access point (AP). If the connection stabilizes, then the wireless connection needs to be addressed. Even if the connectivity issue persists, the wireless connection should still be investigated.

Factors that may cause frequent wireless disconnects include:

• Low wireless signal (SNR), as read either by the AP or the client (or camera)
• High interference (noise) caused by external sources, such as non-802.11 networks, machinery or appliances
• High wireless channel saturation, caused by high client density or nearby networks on the same channel

To improve the wireless connection, you can:

• Move the camera or the AP closer to each other, in order to reduce the distance and improve the wireless signal.
• Move the camera or the AP away from sources of interference, such as microwaves or cordless phone bases.
• Change the wireless network channel to one with lower utilization and fewer networks. You can use Ubiquiti’s WiFiman mobile application (available for iOS and Android) to identify channels with less networks, or UniFi’s built-in RF Environment scan.
• Install an additional AP closer to the camera on a separate channel, in order to reduce the wireless network load and improve the connection quality.

Please review the UniFi and airMAX Troubleshooting sections for further wireless help articles if necessary.

IP Address Conflicts

If the camera and another device on the network have the same IP address configured, it may cause the camera to frequently connect and disconnect. This will occur as the NVR will receive conflicting information as to what MAC address is associated with a specific IP address and as a result, NVR and camera traffic will be incorrectly routed to the wrong device.

• If the camera IP address has been manually configured, verify that the IP chosen is outside of the DHCP scope configured for the subnet on your router.
• Make sure that no other device on the network has been configured with the same IP address, either manually in the device configuration, or via a DHCP reservation (Static IP assignment) in the UniFi Controller or third-party router.

Inconsistent Camera Authentication or Configuration

Incorrect credentials, bad certificates, or other configuration related issues may cause connection failures and repeat disconnects from a camera. This is typically easily resolved by resetting and re-managing the camera:

1. In UniFi Video webUI, navigate to the Cameras section, and click on the corresponding camera to open the configuration pane.
2. Select the Manage tab and click Unmanage to expand the section. Click the Unmanage button and confirm.
   User Tip:In some browsers if there is another subsection expanded in the Manage tab, when you click on Unmanage it seems like nothing is happening. Collapse all other sections by clicking on them and try again.
3. In a new browser tab, open the camera’s web interface by browsing to the camera’s IP address as seen in the camera’s configuration pane.
4. Log into the camera interface using ubnt as the username. Depending on whether the camera was able to reconnect after it was unmanaged, the password may have been reset to ubnt, or you may need to use the Camera Password as configured in UniFi Video’s Settings page.
5. Take note of the network configuration settings if necessary, then proceed to factory reset the camera.
6. Once the reset is complete, re-manage the camera and verify configuration and connectivity.

Installation Environment

In rare circumstances, cameras that are installed in extreme conditions may experience overheating and become disconnected from the controller. Refer to the maximum environmental temperature rating for your camera model if the camera is installed in a high temperature location and relocate if necessary.

Low Bandwidth Warning

Overview

This article describes a few options to improve slow video streams which trigger the “Low Bandwidth” warning on the UniFi Video live view.

Introduction

Streaming is a very intense process for any machine. Even with newer and newer hardware, it is difficult to keep up with the demand for real time video in most use cases. This article includes a few pointers on what to check to determine the cause of the slow video stream(s) that triggers the Low Bandwidth warning in UniFi Video Live View.

This warning will appear if the client machine (i.e. computer where Live View is being used) is struggling to keep up with the demand for video decoding, or if the NVR hardware is slowing down due to some CPU intensive process. It does not necessarily mean the camera or NVR have low bandwidth.

ATTENTION:If you do not see the Low Bandwidth message like in the picture above, skip to step 2.

Step 1: Network Troubleshooting

In most cases the upload speed of one of the elements in the network is the culprit of triggering a Low Bandwidth warning. Always perform a thorough troubleshooting as described in this section first, before moving on to troubleshoot the camera.

Check the upload speed. Check the machine’s connection to the NVR—specifically the NVR’s effective upload speed. If the NVR is separated over the internet (WAN) then that network’s upload speed is a factor. You’ll need to make sure your network speed is up to the task. The following diagram shows a scenario where the UBNT cloud or port forwarding is being used to reach the NVR.

Notice the numbered connections from the camera all the way to the mobile, where a user is viewing the live video. Any one of these five connections could be the cause of the slow stream. In other words, the slowest upload speed of any of these will be the maximum speed available for the video stream.

In this second scenario, a local machine is used to view the video streams from the NVR, so the path from camera to user is shorter. Again, any of these connections can be the cause of low bandwidth. Check what the speed of each one is to determine if one of them is the cause. Typically, we find step 4 to be the culprit: make sure to check your WAN upload speed with your internet provider.

Step 2: Camera Troubleshooting

In the vast majority of cases, the Low Bandwidth warning is related to upload speeds and would become evident once the investigation mentioned in the section above is performed. In rare cases the issue will be related with the cameras. There are three ways this error could appear:

• On one camera stream
• On multiple camera streams
• On all camera streams

One Camera Stream

If symptoms only exhibit on one camera, it’s most likely a connection issue, or camera firmware issue. Try the following:

1. Reboot the camera.
2. Make sure the camera’s firmware is up to date.
3. Try swapping the camera’s ethernet cable, port, and uplink switch to cover all bases.

Multiple Camera Streams

1. If the same cameras present symptoms every time, it is likely a camera connection, or camera firmware issue. Try to establish a commonality between the cameras:

1.1 Are they on the same Switch? Test one of them on another switch or compatible POE injector.

1.2. Are they on another LAN? Make sure ports 7442 and 6666 are open to the NVR.

1.3. Are they on the same firmware? Try manually uploading a new firmware from our Downloads page on one of the cameras.

2. If symptoms appear on different cameras every time, it’s most likely a client-side processing issue. In other words, the computer used to view the video stream. To verify: open Task Manager (Windows) or the Activity Monitor app (macOS) and view the computer’s CPU usage.

You should be looking at the stats for the browser used to run UniFi Video. Mobile devices don’t always include a CPU monitor, you may have to install an app that functions as one. Alternatively, you can test on a computer to verify if the Low Bandwidth message appears, if it doesn’t, then the issue is with the mobile’s CPU is very probable that the phone’s CPU usage is at a very hione, or you can test the connection on a computer first to determine if the mobile’s speed is the problem.

All Camera Streams

In most cases this is indicative of a poor connection or a slow client-side CPU. Make sure to check the client’s CPU usage using the same instructions shown above, both before and after opening the video stream.

How to Reset a Camera to Factory Default Settings

Overview

There are two ways to reset your camera. The recommended method is to physically reset the device by using the reset button on the camera. Resetting via the WebUI is also possible in most cases. Find both processes described below.

Introduction

If you are unable to manage or otherwise configure a camera, it’s likely it will need to be reset back to factory settings. Once the reset has been completed, the camera login credentials should revert back to ‘ubnt’ for both the username and password.

Physical Reset

The reset button’s location will vary from model to model. Please check the camera’s Quick Start Guide to find its specific location. QSGs can be found in the Downloads page. Use a paper clip or a similar object to push the button within the small reset hole.

1. While the camera is powered on, press and hold the reset button for 10 seconds.
2. Release the button (the LEDs will stop glowing).
3. Do not disconnect the camera from its power source during the reboot process.
4. The camera will restore factory settings after a few minutes.

Camera WebUI Reset

Although the physical reset is the recommended method of taking your camera back to factory defaults, sometimes a WebUI reset can be more convenient. Find the camera’s IP address via WiFiman, or UniFi Video and then follow the steps below:

1. Connect to the camera’s IP address in your browser, and log in.
2. Go into the System tab.
3. Under the Maintenance section you will see the link for Reset to Defaults.
4. Click it and wait for your camera to be reset. Don’t unplug the device during this process.

How to Factory Reset an NVR Appliance

Overview

Read Next : Ubiquiti Unifi Cameras Firmware Software Download

This article explains how to reset an NVR Appliance to its original factory settings.

NOTES & REQUIREMENTS:

• The following guide is based on UniFi Video version 3.1.x and later.
• Factory resetting an NVR will remove all previous management settings and video data. Any custom configuration changes applied by the system administrator will be lost, such as file-systems mounted on iSCSI volumes or locally attached external disk drives.
• The default IP address of the NVR appliance is 192.168.1.30 (but will retrieve a DHCP-assigned address if a DHCP server is present).

Introduction

There are three methods to factory reset your NVR: via Graphical User Interface, Command Line Interface, or the reset button on the actual device. After resetting your NVR to factory defaults, please follow this article to bring it back to current firmware: UniFi Video – How to Update the NVR via SSH.

Graphical User Interface (GUI)

1. Open the NVR landing page in a browser (http://<NVR_APPLIANCE_IP>/). You do not need to include the default port “7443” as the NVR hardware itself is what will be managed, not UniFi Video.
   
2. Click on the gear icon on the upper right hand corner of the page to access the Configure Device page.
3. Log in as “root” system account (username/password should be either ubnt/ubnt or root/ubnt). If you’ve changed this password, and don’t have it anymore, proceed to the Hard (physical) reset method.
4. Navigate to the Maintenance tab.
5. Click “Reset to Defaults” button next to “Reset To Factory Defaults:”
   
6. Re-open the NVR landing page in a browser (http://<NVR_APPLIANCE_IP>/).

Command Line Interface (CLI)

1. Open a shell session to the NVR appliance e.g. ssh root@<NVR_APPLIANCE_IP>
2. Enter the following command-line
   nvr-systool reset2defaults
3. Re-open the NVR landing page in a browser (http://<NVR_APPLIANCE_IP>/).

For more options, type nvr-systool --help to list other administrative parameters. The nvr-systool is used by the NVR management console where this CLI approach is equivalent to the GUI steps.

Hard (Physical) Reset

1. Press and hold the Reset button (the crescent moon button) located below the Power button for 10+ seconds. The device will take up to 60+ seconds to restore the default configuration and return to the original factory version.
2. Re-open the NVR landing page in a browser (http://<NVR_APPLIANCE_IP>/).

UVC-Micro/G3-Micro Recovery

Overview

This article demonstrates how to recover a UVC-Micro and UVC-G3-Micro.

Introduction

The methods described in this article are comparable to a TFTP recovery done on a UVC, UVC-Dome, or UAP for example. The difference is that the UVC-Micro does not have an Ethernet interface, therefore, there is no direct way to interface with the unit via TFTP. Instead, the UVC-Micro makes use of the SD-Card slot on the back of the unit. In the case of the UVC-G3-Micro, on-board storage is used instead.

Steps: UVC-G3-Micro Recovery

1. Disconnect power from the UVC-Micro.
2. Insert a paperclip or similarly narrow object in to the reset hole on the opposing side of the LED and press down.
3. Continue holding this button while you apply power to the UVC-Micro. The LED will turn on and remain steady.
   User Tip:Hold the camera in one hand, and the paperclip pressing the button in the other. Have the magnetic base on a flat surface with the power adapter connected to the base. Slowly lower the camera over the base. The magnet will snap on, applying power. Be careful not to release the button.
4. After approximately 15-20 seconds, the LED will flash once. This is the indicator that the reset button may be released.
5. After an additional 30 seconds or so, the UVC-Micro will start emitting a tone indicating that the camera is in a default state and is ready to be provisioned.

Steps: UVC-Micro Recovery

NOTES & REQUIREMENTS:

If performing this recovery with a Windows computer, it will be necessary to download and install Win32 Disk Imager (Free). The firmware binary can be obtained from the firmware downloads page, or the Video Controller in the following places:

• Windows: C:\ProgramData\unifi-video\fw\A5S\
• Linux: /usr/lib/unifi-video/fw/A5S/

*The filename has been intentionally omitted as it will change depending on the software installed. There will be only one file in this folder.

1. Insert a microSD card (20MB or larger).
   WARNING:Contents will be overwritten. Please back up any contents that you wish to retain.
2. Write the firmware file to the microSD card. For Windows, see Note 1 below. For Linux & Mac, see Note 2 below.
   1. If using Windows follow this process:If using Windows, copy the .bin file to the same folder, then rename the copied .bin to have an extension of .img instead of .bin. Use Win32 Disk Imager to write the image to the drive letter of the microSD card.  Your result should look like this:

      

      Where:

      D:/Downloads/UVC.gen2.v3.1.0.38-devel.89002e2.150421.2034.img would be a firmware binary renamed to have a .img file extension

      [I:\] is the drive letter assigned to this microSD card by Windows. Then, all that is left is to click the Write button.

   2. If using Linux or Mac OS X follow this process:If using Mac or Linux, the dd command is used:

      dd if=/path/to/firmware/file.bin of=/path/to/microsd/card bs=8M; sync

      Root privileges may be required to be able to use dd. If this is the case, issue the following command prior to the dd command:

      sudo su -

      To find the path to your microSD card (what follows the “of=” part in the command above), you can use diskutil (Mac) or dmesg or fdisk (Linux).  Here are options for both Mac and Linux.

3. Unmount and remove the microSD card from the computer.
4. Disconnect power from the UVC-Micro.
5. Insert the microSD card into the spring-loaded slot in the back of the UVC-Micro.
6. Insert a paperclip or similarly narrow object in to the reset hole on the opposing side of the LED and press down.
7. Continue holding the reset button while you apply power to the UVC-Micro. The LED will turn on and remain steady.
   User Tip:Hold the camera in one hand, and the paperclip pressing the button in the other. Have the magnetic base on a flat surface with the power adapter connected to the base. Slowly lower the camera over the base. The magnet will snap on, applying power. Be careful not to release the button.
8. After approximately 15-20 seconds, the LED will flash once. This is the indicator that the reset button may be released.
9. After an additional 30 seconds or so, the camera will start emitting a tone indicating that it’s in a default state and is ready to be provisioned.
10. To reuse the microSD card, insert it back into the computer and reformat it.

How to Adopt a Remote Camera that is not Displaying in the NVR

Overview

This article helps troubleshoot a remote camera that is not appearing in UniFi Video.

NOTES & REQUIREMENTS:

• This procedure is not necessaryif all devices are on the same Layer 2 Network, or Broadcast domain.
• UniFi Video v3.1.5 is the last version that supports airCam models.

Introduction

This article is useful if your cameras are on a different network than your NVR, or are otherwise not appearing in your NVR’s camera list. There are two methods to adopt directly, Manual adoption, or Token Adoption. Token adoption is faster than Manual Adoption, especially when configuring multiple cameras.

Steps: Manual Adoption

1. Navigate to the camera’s web interface by entering its IP address in the browser.
2. The default username and password is ubnt/ubnt. (If unsuccessful try root/ubnt)
3. Enter the IP address of the NVR in the UniFi Video server field.

5. Click Save Changes at the bottom of the page.

6. Return to the NVR web interface by entering the NVR’s IP address in the browser.

7. On the Cameras view, enable the Unmanaged filter and locate the camera.

8. Proceed to adopt the camera.

Steps: Token Adoption

1. Navigate to the NVR’s Settings page.
2. If the Camera Adoption Token field is empty, click NEW TOKEN.
   ATTENTION:The token is only valid for 30 minutes, it will then disappear.
3. Navigate to the camera’s web interface by entering its IP address in the browser.
4. Enter the IP address of the NVR in the UniFi Video server field.
5. Enter the Adoption Token in the  Adoption Token field.
6. Click SAVE CHANGES. The Camera will automatically be adopted to your NVR.

How to Reset a UniFi Video Installation for Windows

Overview

This article will outline how to reset a UniFi Video installation and how to restore recordings under the Windows operating system. The article for resetting a Linux installation (or our hardware NVR), can be found here.

NOTES & REQUIREMENTS:

Please note that this will clear out all settings and managed cameras but therecordings will remain. If you do not restore a configuration backup, it will be necessary to re-manage the cameras, set up motion zones/sensitivities, reconnect the install to the cloud, etc. This method should only be used after a database repair has been attempted and been advised by a Ubiquiti employee.

cp /path/to/firmware.bin ~/

tftp 192.168.1.20; bin; put ~/firmware.bin

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With its headquarter located in Shenzhen, Sunell has 24 branch offices in China and has an international branch office in Hongkong. Sunell’s products have served in 113 countries and regions around the globe, and have provided security for billions of people.

Sunell NVR Guide

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How To Connect a Hikvision Camera to an Amcrest NVR Using ONVIF

Before connecting your camera to the NVR using ONVIF, it is recommended to ensure that the camera is set back to its original factory default settings. This will ensure that no errors or setting conflicts occur during setup. The default IP for the camera should be 192.168.1.94. Please make sure the computer, camera, and NVR are on the same network during setup. The Hikvision SADP tool may be used during setup.

For more information on how to connect a Hikvision camera to an Amcret NVR using ONVIF, please refer to the information provided below.

Read Next : How to Upgrade NVR Firmware for Amcrest

Step 1: Open the Hikvision SADP tool, select the camera, and activate it.

After the camera has been activated, optional security questions can be applied if necessary.

Step 2: Once the camera has been activated, select the camera from the interface and click Enable DHCP and enter an applicable TCP port number into the Port field (in this case, we are using a default port number of 37777). Enter the password of the camera into the Administrator Password field and click Modify.

Click the Refresh button, you will notice the network information for the camera has been updated in the SADP tool.

Step 3: Open a web browser and enter the IP address for your camera in the browser then click Enter. Log into the interface and click on Configuration. Access the Network menu and click on Advanced Settings and access the Integration Protocol menu. Click on the Enable Hikvision-CGI option and from the Hikvision-CGI Authentication dropdown menu, select digest/basic. Click on the Enable ONVIF option and click Save.

Step 4: Click Add and create an account with ONVIF mode. Click Save.

Step 5: Navigate to System>>Security. In the Authentication menu, set the RTSP Authentication and WEB Authentication to digest/basic and click Save.

Step 6: Navigate to System>>Maintenance and click Reboot to use ONVIF mode.

Note: Allow the camera to finish rebooting before adding it to the NVR

Step 7: Log into your Amcrest NVR in a web browser. For more information on how to access the web UI for your Amcrest NVR, click here

Step 8: Under the Management section click on Camera.

Step 9: In the Remote Device menu, click on Manual Add. Click on the dropdown menu in the Manufacturer field and select Onvif. Enter the IP address of the camera into the IP Address field. Enter the password for the camera into the Password field and click Connect. Click Save.

Step 10: Select the device in the Remote Device menu and click Refresh. The status of the device will change from red to green indicating the camera has been properly registered to the NVR using ONVIF.

Read More : How To Install Amcrest Surveillance Pro PC MAC

How To Connect a Reolink Camera to an Amcrest NVR Using ONVIF

Before connecting your camera to the NVR using ONVIF, it is recommended to ensure that the camera is set back to its original factory default settings. This will ensure that no errors or setting conflicts occur during setup. Please make sure the computer, camera, and NVR are on the same network during setup. The Reolink App/Client may be used during setup.

For more information on how to connect a Reolink camera to an Amcret NVR using ONVIF, please refer to the information provided below.

Step 1: Open the Reolink App/Client, select the camera and follow the prompts to activate it. This will register the camera to your network.

Step 2: Log into your Amcrest NVR in a web browser. For more information on how to access the web UI for your Amcrest NVR, click here

Step 3: Under the Management section click on Camera.

Step 4: In the Remote Device menu, click Device Search. Select the camera from the interface and click Add.

The status of the camera will be red as the password for the camera is not properly registered in the NVR.

Step 5: Click the Edit icon (pencil) and enter the password for your Reolink camera. Click Save.

Step 6: Select the device in the Remote Device menu and click Refresh. The status of the camera will change from red to green indicating the camera has been properly registered to the NVR using ONVIF.

How to Access an Amcrest NVR in a Web Browser Using Internet Explorer Mode on Microsoft Edge

<p>The post How To Connect a Amcrest NVR Using ONVIF first appeared on NVR IPCAMERA SECURITY.</p>

This article will provide a general base on how to provide optimal performance for your NVR as well as provide insight on how to set up recordings. For more information, please refer to the information provided below.

1. Adjust Camera Settings for Maximum Resolution, FPS, Bitrate for 5MP and 4K Cameras

H.265 provides a more advanced technology than H.264 and allows the device to reduce file size which helps to reduce required bandwidth without sacrificing frames per second or resolution. Most Amcrest products, such as our NVRs, are H.265 compatible, however, please note, H.265 compression is only available on 4000 series and above NVRs and may not be applicable to any NVRs 2000 series or below.

However, for maximum compatibility when accessing your device in a web browser or third party applications, our H.265 compatible products will be factory defaulted to H.264. But for increased performance, the device’s settings can be upgraded to H.265 compression if needed. For more information on H.265 compression click here.

Note: The bitrate for the device can also be adjusted as well if needed to increase performance. This article will also provide instructions on some recommendations for adjusting the bitrate as well if needed.

Load More :

• IP Camera Bandwidth Tuning &#038; H265 for Remote Viewing
• How to Upgrade NVR Firmware for Amcrest
• Amcrest NVR Password Reset All Model

Switching to H.265 Compression Using an NVR

Step 1: Log into your device locally or using a web browser. For more information on how to access your device’s web user interface (web UI) click here.

Note: If using Google Chrome or other mainstream web browsers the sub-stream for the device may be displayed in the interface by default. Please note, some older computers may not be able to support H.265 compression which may result in a corrupted file. To change the live view to the mainstream, click on the stream selection dropdown menu and select Main Stream.

Step 2: In the Management section, click on Camera and access the Encode menu. In the Encode menu, choose a connected device from the Channel list.

Step 3: Locate the Compression dropdown menu and select H.265.

Step 4: Click Save to save your settings.

Please note, if you are using a camera with a built-in microphone the microphone may be disabled by default. This is due to specific guidelines that regulate built-in microphones to be enabled by default in certain areas and may need to be enabled manually to function. For more information on how to enable the built-in microphone on your device, click here.

Adjusting Bit Rate

Since H.265 compression uses roughly 30% fewer resources than H.264, the camera will typically come default to a preset bitrate when switching to H.265. For instance, when switching to H.265 on a 4K camera, the bitrate may be defaulted to 8192 Kb/S, however, adjusting the bitrate to a lower value may help to increase the efficiency of the camera while viewing playback or watching the live view.

To adjust the bitrate, access the Encode menu and click on the Bit Rate (Kb/S) dropdown menu. A list of preset bitrates will be displayed as well as a Customized selection which will allow you to set a customized bitrate if needed. Please note, when using a 4K camera, it is recommended to keep the bitrate around 1792 Kb/S, however, different values may be applicable depending on your specific network requirements.

Note: In this menu, you will notice a Bit Rate Type menu, this dropdown menu allows you to choose between a constant bitrate (CBR) or a variable bitrate. A constant bitrate allows the bitrate to remain constant whereas a variable bitrate allows the system to choose a bitrate. It is highly recommended to keep the bitrate type as CBR to keep the bitrate consistent.

Please refer to the table below regarding the recommended resolution and bitrates and custom thresholds.

For more information on how to adjust the bit rate, please refer to the information provided below.

Note: Adjusting the bitrate to anything lower than the recommended bitrates above may result in degradation to recordings or to live view. For best results, if you are adjusting multiple cameras, it is highly recommended to adjust each camera individually. This may be a trial and error process since most network environments are unique and may vary, however, the bitrate should range between 1792-2048 Kb/S if using a 4K camera. An optimal customized bitrate should be around 1825 Kb/S.

Click Save to save the adjusted bitrate settings.

2. How to Setup Recordings

Before setting up recordings in your NVR, please ensure a hard drive is properly installed and working on the device. Recordings can be set up locally, using the web user interface (web UI) in a web browser, or using the Amcrest View Pro app. For purposes of this guide, we will be using the web UI. The same concept represented in this guide can be applied locally or using the Amcrest View Pro app. For more information on setting up recordings, please refer to the information provided below.

By default, the device is enabled to record motion detection events and alarms 24/7, however, a general (continuous) recording type can be enabled as well. Please note, there are 3 main recording types; General (which allows the camera to record continuously), Motion, (which allows the device to record only when motion events are triggered), and Alarm (which allows the device to record once an alarm has been triggered).

A recording schedule can also be set which allows the recording type to record only during specified times of the day. For more information on how to set up a recording schedule, please refer to the information provided below.

Setting Up a Recording Schedule

Step 1: Log in to the web UI for your device and click on Management and select Storage.

Step 2: In the Record tab you will notice a series of days on the left of the schedule and the number of hours at the top (specified in increments of 2 hours). You will also notice 4 checkboxes representing each recording type. Please note, if using an AI NVR, a fifth recording type (IVS) may be preset. Click Setting to begin customizing a recording schedule.

Step 3: Select which day of the week you would like the recording schedule to apply. If you would like the schedule to apply to all days of the week, click All. Select which recording type you would like to use, which in this case, we will select general, and motion. Set a time of day in which the type will be applied. For example, in this case the recording schedule is set to be active from 0600 (6 am) – 1700 (5 pm)

Note: The timeframes will be formatted to military time.

Please note, a total of 6 separate periods can be set up at a time which will provide different recording schedules to be active for different days of the week.

Step 4: Click Save to save and apply the recording schedule

The recording schedule will now be set to record only on the specified dates and times chosen.

<p>The post NVR Setup with H.265 Compression and Bitrate first appeared on NVR IPCAMERA SECURITY.</p>

Applies to Models: XRN(410, 810, 1610, 2010, 2011, 3010), QRN(410, 810, 1610), PRN-4011, Some SRN series

Summary:

These instructions are for configuring Motion Detection-based recording on Hanwha non-VMS-based NVRs. They are commonly known as “Embedded NVRs” because their user interface is locked and not running on top of Linux or Windows. 

NOTE: The instructions in this article are performed on the web-based management console of
the NVR, the menu layout when performing this directly from the NVR is identical

Step By Step Guide:

1. To connect to the NVR via Chrome, enter the NVRs local IP address into Chrome and press enter

2. The NVR requires a login; you will need to provide the password for the “admin” account

3. The NVR will default to Channel 1 Live View, click on the three horizontal lines in the top left, and select Setup (Figure 1)

Figure 1

4. Go to Record>Recording Schedule (Figure 2)

5. Click Event or Both (Figure 2) as the scheduling type. “Event” only records motion events; “Both” keeps all recordings but marks the motion events

6. Click  the All button shown in the top left of the scheduling grid; this copies the setting to the entire grid (Figure 2)

7. Click Apply to CH (Figure 2). Select all of the camera(s) you wish to apply this schedule to, click OK

8. Click the OK button at the bottom of the Record Schedule screen; this finalizes all changes

Figure 2

9. Navigate to Event>Camera Event (Figure 3)

10. Click on the column header for Camera Event; this allows you to change the entire column to the On setting (Figure 3)

11. Click the column header for MD, and change it to the On setting (Figure 3)

Figure 3

12. Click the OK button at the bottom of the screen to save the changes (Figure 4)

Figure 4

13. Click Camera MD/VA Setup (Figure 5)

NOTE: In the NVR user interface, this button is sometimes shown as Motion Setup, Motion, or 
IVA Setup

Figure 5

14. Click the MD check box in the Camera MD/VA Setup screen (Figure 6)

Figure 6

15. If the camera is mounted higher than 12 to 15 feet, you may need to click on the GREEN min box and draw a smaller min box on the camera view screen (Figure 7)

NOTE: At greater heights, a human may be smaller than the default min box

Figure 7

16. Click the Event Zone to Detection Area (Figure 8)

17. Click on the rectangle, then draw a box on the preview window (Figure 8)

Figure 8

18. If the DA counter under the camera preview is at zero, you have not drawn a Detection Area  yet (Figure 9)

NOTE: As shown in Figure 9, you can have eight detection areas.

19. In most instances, you do not have to touch Detection Level or Sensitivity

Figure 9

20. Click OK to save your changes (Figure 10)

Figure 10

21. Click on the Channel Dropdown menu, and repeat steps 13 through 20 for all cameras you wish to set up motion detection for (Figure 11)

Figure 11

22. Once you have completed the Detection Area set up for all of your cameras. Make sure to click OK on the Camera Event screen to save your changes (Figure 12)

Figure 12

How do I register cameras Using the Auto Detect function?

In an effort to maintain standards, Hanwha Techwin America uses the web UI for 
all knowledge base articles pertaining to product configuration. Open Chrome,
enter the IP Address of your device into the URL bar, and press enter. 
If you are not using the web UI to configure your device, please refer to the
user manual for your product.

NOTE: The Auto Detect function may sometimes find third-party devices, do not add
any third party devices using the Auto Detect feature uses the Wisenet Protocol, not ONVIF

NOTE: The root login username for Hanwha cameras is: admin (all lowercase),
the password gets set by the installer by entering 4321 into the password
box, you are telling the application there is no password set

<p>The post How do I enable Motion Detection for Hanwha cameras first appeared on NVR IPCAMERA SECURITY.</p>

(1) Milesight Smart Remote Management Solution

By deploying it in practical CCTV projects, Milesight CCTV Router UR32S can achieve a stable and secure connection between on-site surveillance devices and remote side professional installers or technicians. In this way, Milesight cameras and NVRs can be managed easily and remotely in a more secure and efficient way.

As it’s tailored for optimizing work efficiency, the key of Milesight Smart Remote Management Solution is simplicity. With its powerful product combination and simplified workflow, the solution enables speedy on-site problem solving remotely which greatly saves your cost and time while also enhances the quality of support service.

• For End Users: One-click Search & Easy Operation

1. Automatically search for devices connected with router on one-click
2. Configure device permissions for higher security and convenience

• For Installers or Technicians: Reduce On-site Visits & Solve Site Issues Efficiently

1. Remote access to the router and bulk configuration of devices connected to router
2. Reduce on-site visits, greatly saving time and cost

(2) Related Products

• Milesight CCTV Router UR32S
• M-Sight Pro APP V3.1.0.6 or above
• Milesight CMS V2.4.0.13 or above

Note: Here is the link to download the software.

http://www.milesight.com/support/download#software

2. Router connection

(1) Hardware Introduction

You can check the router’s interface in the picture below:

(2) Router Installation

Step 1: Insert the SIM card into the device according to the arrow icon on the device.

Step 2: Rotate antennas into the antenna connectors. Antennas should be installed vertically and the device should be placed always on a site with a good signal.

Note: If needed, you can install the router on the wall. Drill four holes on the wall by using your drill and insert four wall plugs into the holes respectively, and then use 4 pcs of M3 × 6 flat head Phillips screws to fix the router on the wall.

(3) Router Deployment

Connect the WAN port of the router to the same LAN as the devices (including cameras and NVRs) to deploy the router to your CCTV project.

• Here are two general deployment methods for your reference.

① If your project has been connected to the Internet, you can directly connect the router to the LAN port of the switch in the project, as shown below.

② If your project is not connected to the Internet, you can connect the router to the UPLINK port of the switch in the project, and insert a SIM card into the router to provide network services to the project, as shown below.

Note: If some of the devices in your project have been connected to the Internet, and the others are not connected to the Internet, it is recommended to follow method 2 to reconnect the devices that need to be configured with Milesight Router.

(4) Web GUI Access

UR32S provides web-based configuration interface for management.

Step 1: Check the LAN IP address of the router on M-Sight Pro APP.

Step 2: Enable Wireless Network Connection on your computer and search for access point “Router_******”(last 6 bits of MAC address) to connect it. Or you can connect your computer

directly to the router’s LAN port.

Step 3: After it is connected, type the LAN IP of the router to your Internet browser to log in the web GUI of routers.

If this is the first time you configure the router, please use the default settings below:

Username: admin 

Password: password

Browser: Chrome (recommended)

Note: After you login in, a window will pop up asking you to change the default password for better security.

You can also go to System – User Management – Account interface to change the password.

Step 4: go to Network – Interface – WAN interface, assign a static IP address for the router as shown below.

Then go to Network – Firewall – Security interface to enable remote access service of HTTP port.

Then Configure the IP address of computer manually or automatically.

• Go to “Control Panel” → “Network and Sharing Center”, then click “Ethernet” (It may have different names).
  
• Go to “Properties” → “Internet Protocol Version4 (TCP/IPv4) Properties”, select “Obtain IP address automatically” or “Use the following IP address” to assign a static IP manually within the same subnet of router.
  
  
• You can access the router’s web GUI via this static IP address directly.
  

Note: If you need to remotely manage devices through this router, please make sure

that the property of LAN1/WAN port is set to ”wan” and the connection type of WAN port is

set to ”Static IP” or ”DHCP Client”.

3. Configure device permissions on APP

Step 1: Enable Wireless Network Connection on your mobile phone and search for access point “Router_******”(last 6 bits of MAC address) to connect it.

Note: The router’s Wi-Fi will be automatically turned on after you install the Wi-Fi antenna and power on the router.

Step 2: Open the M-Sight Pro APP, search for and bind the router as shown below.

Username: admin

Password: password

Note: If the router cannot be found, we recommend clicking the help button to solve the problem.

If your project is not connected to the Internet, after logging into the router, you need to select the network access mode to complete the network settings.

• There are two network access modes are available as shown below.
  

Step 3: Select the devices you want to share with installers or technicians from the list of detected devices.

Step 4: Go to My Devices interface to modify sharing permissions and router configuration.

It supports to enable or disable device sharing with one click.

You can also click ‘’ button to check the status of the WAN port or the SIM card interface as shown below.

Or you can click ‘’  button to modify the network configurations of the router.

Note: The default connection type of the router’s WAN port is DHCP Client. You can manually switch to the Static IP type on the WAN settings interface, and configure the router and the device to share the same network segment to manage these devices remotely from Milesight CMS side.

4. Remote management on Milesight CMS

Step 1: Open Milesight CMS, go to Remote Maintenance interface.

Note: In User interface, you can configure Remote Maintenance permission for the user as shown below.

Step 2: Click “Add Router” button, enter the SN code, Router Name, User Name and Password, and then click “Add” button to add the router.

Note: You can check the SN code on the sticker or web GUI of the router.

After the router is successfully added, it will be displayed in the list on the left side, you can click the ‘’ button to delete it, or you can click the ‘’ button to configure the router.

Step 3: The devices shared by the end user will be listed here. Select the device type, check the device you need to configure, then enter the user name and password, and you can modify the device parameters on the right side.

Currently the following configurations are supported:

• Maintenance: Device Upgrade/Reboot/Reset/Configuration File/Diagnose File/Time Syn
• Network: Device Activation/Network Settings/DDNS Setup/UPnP Setup
• Camera Configuration: Video/Audio/Image parameters in detail
• NVR Management: Channel Status

Click the apply button, it will display “Modified successfully” in the status column.

Note:

①If the configuration fails, you can also check the reason in the status column.

②It also supports batch configuration, just check multiple devices that need to be configured, and then enter the same username and password.

Step 4: Click the ‘’ button to access the web GUI of the device for further configuration.

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