Smart Bird Feeder Camera,1080P HD Camera Auto Capture Bird Videos & Solar Panel, App Notify When Birds Detected, Free AI Identify Bird Species, Bird House with Built-in Microphone.

Download Bird Lover app

Download and install the Bird Lover App for either IOS or Android.

Login Bird Lover app

Once downloaded, the APP will prompt you to register your device. Enter your phone number or email address which one makes you feel comfortable and select the country you live in. You will receive the registration code. Input the registration code, then create a password.

Note

Indicator Description

Connect Bird Lover Bird Feeder Camera To Wifi

1. Turn on the Bird Lover Bird Feeder camera power and you will see the indicator light flashing quickly and hear a sound.

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2. Open the Bird Lover App, click +, select your Bird Feeder Camera (you can choose one at random, the connection is the same), and then follow the instructions of the App.

3. Bird Lover Bird Feeder Camera only supports 2.4G wifi, please make sure your current wifi is 2.4G.
Enter your wifi password, make sure the wifi password and wifi are correct and click Next.

4. Scan the QR code with the Bird Feeder camera. You will hear a prompt sound after a successful scanning.

NOTE: The QR code needs to be aimed at the camera below

5. Wait for Bird Lover Bird Feeder Camera to connect to your wifi, about 60-120 seconds.

Detection settings

1. Turning on or off the “Motion Detection” at the Features interface.

2. Make sure there is an option to turn on notifications.

Click “ME” in the lower right corner, Click the settings button in the upper right corner,Click App Notification.

3. Click “Alarm” to turn on or off. You also can set schedule for “Do Not Disturb Schedule” at the same interface.

Identify live birds

1. Click “bird” icon

2. Click “Gallery”-Click “photo”-Click “bird” icon

Reset Bird Lover Bird Feeder Camera

Press and hold the reset button for 5 seconds to reset the camera.

Bird Lover APP INTERFACE INTRODUCTION

Install Bird Feeder Camera

1. Stick the sticker on the tree or wall and drill holes within the range marked on the sticker.

2. Insert the green plastic screw spacers into the hole.

3. Fix the bracket with long screws.

4. Install the bird feeder and align the three holes underneath.

5. Fix bird feeder with three short screws.

6. Install the perch with the two screws in the package.

7. The bird house can rotate left and right.

How to Charge Bird Lover Bird Feeder Camera?

Bird Lover Bird Feeder Camera FAQ and Troubleshooting

How to get it to connect to two different routers?

It cannot be connected to two different routers at the same time.If you want to change routers, you will need to reset the camera and reconnect your phone and camera. Please make sure that your phone and camera are both connected to the same Wi-Fi network before pairing.

How to reset Bird Lover Bird Feeder Camera?

Why The current network is in poor condition/The APP keeps going round in circles?

The network signal is weak if there are walls between the outlet, router and phone. This is because the network signal is absorbed or blocked by walls or large obstacles. It will help to have strong Wi-Fi with a Wi-Fi extender/booster.

How to charge Bird Feeder Camera?

A solar charging panel integrated into the roof can provide a constant source of power to support the smart bird camera. You can charge the battery of the Bird Box Camera via USB for continuous charging at night and on rainy days.

Why the Bird Lover Bird Feeder Camera battery is drain so fast?

It is low power consumption camera. Plus the solar panel power in charge, it can maintain the daily energy consumption in sunny day. If the battery drains too fast, you should check:

How to identify birds species?

Simply click on the “Identify” icon and the app will identify the bird species and provide a description of the bird. See the manual for details.

Why the recognition result is wrong?

The accuracy of the results depends on the angle and clarity of the bird images.

To ensure a correct result, please ensure that the image is clear enough. The identifying features (bird’s head, tail, wings or pattern on feathers) should not be obscured by obstructions.

The bird should be in the main position in the picture; try to capture the best moment to recognise the bird if the previous recognition accuracy rate is too low; if there are two or more bird species in a picture, the identified result will be the one in the main position.

How many account can connect this Bird Lover Bird Feeder Camera ?

Only one account can connect to Bird Lover Bird Feeder Camera, you can share it with other accounts through the sharing function.

Can I use the Bird Lover Bird Feeder Camera without a TF storage card?

It is not affected for daily use without TF storage card. Without storage card, it can receive notifications, watch in real time, take pictures and record videos (It will be stored in the APP Gallery );

Just can’t record.

Will this camera show video through the app if my phone is 5g?

Yes.

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<p>The post How To SetUp Bird Lover Bird Feeder Camera first appeared on NVR IPCAMERA SECURITY.</p>

ACH20-1B Thermal Monocular Camera: Using the App

Take some time to learn about using your thermal monocular camera through the companion Thermal Connection app.

Live View Settings

The Live View is the first screen you will see when your camera connects to the app. It includes the following features:

Digital Zoom

Zoom in on a certain part of your camera’s image to magnify details.

1.From Live View, tap .

2.Tap your preferred zoom range.

3.Tap OK to save.

Color Palette

Select your camera’s color palette for enhanced visual representations of thermal imaging.

1.From Live View, tap .

2.Tap on one of the following color palettes:

Note: Not all color palettes are suited for every situation. Select the option that best shows the thermal differences for your specific application.

Record Images & Videos

1.From Live View, tap .

2.Tap the screen to display the capture and record icons.

3.To capture images: Tap .

4.To start or stop recording videos: Tap .

Note: A blinking red dot next to a recording timer on the left of the screen indicates that your camera’s recording.

Function Settings

Enable some of your camera’s features, like the laser pointer, fire detection, or track hot and cold points.

Laser Pointer

Use the laser pointer to illuminate a point of interest with a bright spot of colored light.

 LASER RADIATION:

Exposure to laser light can cause significant damage to the eyes. Never look into the laser beam directly or through a piece of optical equipment.

After a few seconds, the laser pointer automatically turns off.

Fire Detection

Detect fires in your camera’s image with a red box surrounding the source. If enabled, you can set the fire detection sensitivity from high to low.

Hot & Cold Points

Track the hottest and lowest temperatures in your camera’s image at the same time. If enabled, your camera’s image will display a red target tracking the hottest point and a blue target tracking the lowest point.

System Settings

Customize your camera’s system settings or sign out.

Automatic Sleep Mode

Select how long your camera waits before entering sleep mode.

Automatic Shutdown

Select how long your camera waits before turning off.

Change Measurement Unit (Meter to Feet)

Change your camera’s measurement unit.

Sign Out

Disconnect your camera from the app by signing out of the app.

Restore to Default Settings

Restore your camera’s menu and app settings to its factory default settings.

ACH20-1B Thermal Monocular Camera: Troubleshooting

The following article provides some troubleshooting tips for using your thermal monocular camera.

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Camera’s image/screen is blurry.

Adjust your camera’s diopter to your eyesight. Before you begin, it is highly recommended that you adjust your camera’s diopter to your eyesight. Focusing your view will minimize eye strain and fatigue.

Camera’s Wi-Fi hotspot is not showing.

• Wait a moment for it to appear in your phone’s Wi-Fi settings.

• When enabling your camera’s hotspot in your camera’s settings, try to press  a couple more times.

• Ensure you have allowed the app to use your location, otherwise it will not be able to detect your camera’s Wi-Fi. Navigate to your phone’s settings, then open the Thermal Connection app settings, and enable Location — While Using the App.

Camera is not connecting to the app.

The Wi-Fi password is case sensitive. Make sure you enter the serial number in the same letter format, whether that is uppercase or lowercase.

Camera has disconnected from the app.

Camera’s Live View is frozen in the app.

If the Live View is frozen perform a hard close of the app, then open it again.

Digital zoom is not working.

Digital zoom will not work while your camera’s menu is open. Press  to exit the menu.

Camera is not recording images and videos.

Recording images and/or videos will not work while the menu is open or when your camera is connected to a computer. Press  to exit the menu.

Camera’s screen is black.

Restart your camera. Press and hold  to turn your camera off, and then back on.

Camera is not charging or slow to charge.

• Ensure you use the supplied micro-USB cable and that it is properly connected.
 DANGER

◦ Improper battery replacement or use may result in fire, explosion, or other hazards.

◦ Only use accessories regulated by the manufacturer. Never use the charging cable or power adapter with another product.

◦ Make sure the plug is properly connected to the power socket.

◦ DO NOT charge your camera within 2 m of flammable materials.

◦ DO NOT connect multiple devices to one power adapter. The plug in the power socket could overheat and possibly cause a fire.

• Ensure the USB Mode is set to Off.

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to USB Mode.

◦ Press  to open the setting.

◦ Press  to select Off.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

Camera’s battery keeps draining.

You can preserve your camera’s battery life in the following ways:

• Turn off any camera settings or functions that are not being used.

• Use your camera without the app. First, sign out your camera from the app, and then turn the Wi-Fi hotspot off. 

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to WiFi.

◦ Press  to open the setting.

◦ Press  to select Off.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

• Set your camera to go into automatic sleep mode after 1 minute of inactivity has passed. First set your camera’s sleep mode (Suspend Mode) to be automatic, and then set the automatic sleep mode (Auto Suspend) to 1 minute.

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to Suspend Mode.

◦ Press  to open the setting.

◦ Press  to select Automatic.

◦ Press  to confirm your setting.

◦ Press  to navigate to Auto Suspend.

◦ Press  to open the setting.

◦ Press  to select 1 Min.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

• Set your camera’s screen brightness to low.

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to Brightness.

◦ Press  to open the setting.

◦ Press  to select Low.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

• Set your camera’s automatic shutdown to 60 minutes or less. 

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to Auto Shutdown.

◦ Press  to open the setting.

◦ Press  to select 60 Mins or less.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

Camera’s image has lots of graininess or scratches.

• Turn your camera off, attach the lens cap, and allow it to rest for a few hours before using again.

• To improve your camera’s image quality set the FFC Mode to Auto. 

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to FFC.

◦ Press  to open the setting.

◦ Press  to select Auto.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

• To manually correct pixel defects in your camera’s image, set the DPC settings to Manual. 

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to DPC.

◦ Press  to open the setting.

◦ Press  to select one of the options:

· Auto: (Default) Your camera automatically calibrates defective pixels.

· Press  to start auto DPC.

· Close the lens cap until your camera signals that auto correction is complete.

· Manual: Correct the defective pixels manually.

· Press  to start DPC manually.

·  Press to switch between the X-axis and Y-axis.

· Press and hold  or  to start correction.

· Restore: DPC is restored to original state.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

ACH20-1B Thermal Monocular Camera: Frequently Asked Questions

The following FAQ answers many of the general questions about your thermal monocular camera.

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How does my thermal monocular camera work?

To improve the visibility of objects in complete darkness, haze, or tough conditions, your thermal monocular camera uses infrared sensors to detect heat given off by a person, animal, or other objects. It creates images of that radiation called thermograms, which display the relative temperatures of different objects with different shades or colors. In a thermogram, warm objects stand out in a contrast or often cooler background. It is widely used in outdoor scenarios for hunting, rescue, animal observation, and more.

Is my thermal monocular camera battery-operated or hard wired?

Your thermal monocular camera is battery-operated, however, to charge the battery you will need to connect the micro-USB cable into your camera’s USB port and the other end into a power source.

Does my thermal camera only work at night?

No. Although thermal imaging cameras are most commonly used for nighttime vision, they can also be useful in daylight. The detection of heat radiation and the high contrast of thermal imaging cameras allow you to see the outlines of (warm-blooded) animals that camouflage well in their environments. It can also help distinguish animals or people in foggy or smoky conditions.

Can my thermal camera see-through walls, metal, or glass?

No, thermal imaging cameras do not see-through surface but detect surface temperatures.

Is thermal imaging and night vision the same thing?

No, thermal imaging can produce pictures without visible light while night vision cameras work by boosting ambient light. Their only common purpose is increasing visibility in low light conditions.

Can bright sunlight damage my camera’s lens?

Yes, aiming your camera’s lens with the lens cap open at powerful light sources (i.e. the sun) is not recommended, as this may adversely affect the accuracy or damage the thermal imager.

What is the clicking noise my camera makes?

This is simply the noise your camera makes while you are shifting it between different fields of view. The noise you are hearing is your camera focusing and calibrating the image to achieve the highest resolution possible.

Should I charge my camera’s battery before first use?

Since your camera’s battery is delivered partially charged, it is recommended that you fully charge it before first use.

How do I charge my camera’s battery?

Your camera has the following 4 battery charging statuses, as shown by the LED charging indicator located under the USB port.

How do I turn my camera on or off?

Press and hold .

Where can I find the mobile app?

The Thermal Connection Application can be downloaded on your smartphone with a valid Internet connection from iTunes or Google Play respectively.

See the article Connecting to the App for more details.

Why do I need to allow my Location Permission on the app?

The app requires permission to detect your Wi-Fi network in order to connect your camera to the app.

How do I connect my camera to the app?

See the article Connecting to the App for full details.

How do I disconnect my camera from the app?

For steps on disconnecting your camera from the app, see the article Using the App.

What is my camera’s Wi-Fi name and password?

Where can I find my camera’s serial number?

Your camera’s serial number can be found on:

• The serial tag located on the side of your camera.

• Your camera’s system information.

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to (System Information).

◦ Press  to open your camera’s system information.

How do I record images & videos?

• To capture images: Press 

• To start or stop recording videos: Press and hold  for 3 seconds. A blinking red dot next to a recording timer on the left of the screen indicates that your camera is recording.

Note: Your camera cannot record images or videos while the menu is open or when connected to a computer.

For steps on recording images and videos from the app, see the article Using the App.

How do I zoom in my camera’s image?

To switch the zoom range: Press . Keep pressing to zoom in and out.

For steps on using digital zoom from the app, see the article Using the App.

How do I turn the laser pointer on?

 LASER RADIATION:

Exposure to laser light can cause significant damage to the eyes. Never look into the laser beam directly or through a piece of optical equipment.

To turn the laser on: Quickly press  two times.

For steps on using the laser pointer from the app, see the article Using the App.

How do I change my camera’s color palette?

To quickly change the color palette: Press .

For steps on switching the color palette from the app, see the article Using the App.

Which color palettes can I choose from?

Select your camera’s color palette for enhanced visual representations of thermal imaging. Switch between any of the following color palettes:

Note: Not all color palettes are suited for every situation. Select the option that best shows the thermal differences for your specific application.

How do I measure my target’s distance?

Measure the range distance between your camera and your target using the pre-set ranging modes for animals, people, etc.

• Press and hold  to open the menu.

• Press  or  to navigate to Ranging Mode.

• Press  to open the setting.

• Press  to select one of the options:

◦ Wolf: Measure your distance from a wolf, with a pre-set height of 1.2 m.

◦ Customize: Enter a custom height to measure your distance from your target.

◦ Wild Boar: Measure your distance from a boar, with a pre-set height of 0.9 m.

◦ Human: Measure your distance from a human, with a pre-set height of 1.8 m.

◦ Rabbit: Measure your distance from a rabbit, with a pre-set height of 0.3 m.

• Press  to confirm your setting.

• Press  to exit the menu.

How do I change my camera’s measurement unit?

For steps on changing the measurement unit from the app, see the article Using the App.

How do I track hot & cold points?

Track the hottest and lowest temperatures in your camera’s image at the same time. If enabled, your camera’s image will display a red target tracking the hottest point and a blue target tracking the lowest point.

• Press and hold  to open the menu.

• Press  or  to navigate to Hot Point.

• Press  to open the setting.

• Press  to select one of the options:

◦ Off: Hot and cold points is turned off.

◦ On: Your camera will track hot and cold points.

• Press  to confirm your setting.

• Press  to exit the menu.

For steps on enabling hot & cold points from the app, see the article Using the App.

How do I enable fire detection?

Detect fires in your camera’s image with a red box surrounding the source. If enabled, you can set the fire detection sensitivity from high to low.

• Press and hold  to open the menu.

• Press  or  to navigate to Fire Warning.

• Press  to open the setting.

• Press  to select one of the options:

◦ Off: Fire detection is turned off.

◦ High, Middle, or Low: Your camera will detect fires based on the sensitivity level.

• Press  to confirm your setting.

• Press  to exit the menu.

For steps on setting fire detection from the app, see the article Using the App.

How do I enable the fire detection alarm?

Set your camera to sound an alarm when fire is detected in the image.

Note: The fire detection alarm works only when your camera has fire detection enabled on either High, Middle, or Low.

• Press and hold  to open the menu.

• Press  or  to navigate to Alarm.

• Press  to open the setting.

• Press  to select one of the options:

◦ Off: Fire detection alarm is turned off.

◦ On: Your camera will sound when fire is detected.

• Press  to confirm your setting.

• Press  to exit the menu.

How do I export recordings?

Export recorded images and videos from your camera’s microSD card.

• Press and hold  to open the menu.

• Press  or  to navigate to USB Mode.

• Press  to open the setting.

• Press  to select Mass Storage.

• Press  to confirm your setting.

• Connect the micro-USB cable into your camera’s USB port and the other end into an available USB port on your computer.

• The microSD card’s storage will open on your computer desktop. Select files to export, then copy them onto your computer.

• After exporting, disconnect the micro-USB cable from your camera and computer.

• Press  to select USB Mode Off.

• Press  to confirm your setting.

• Press  to exit the menu.

Where does my camera store recorded images and videos?

Your camera stores recorded images and videos onto the microSD card.

What is my camera’s maximum storage capacity?

You can insert a microSD card with up to 256GB storage space.

How do I hide the icons on the top right of my camera’s image?

• Press and hold  to open the menu.

• Press  or  to navigate to Status Bar.

• Press  to open the setting.

• Press  to select Off.

• Press  to confirm your setting.

• Press  to exit the menu.

How do I change the language displayed in my camera’s menu?

• Press and hold  to open the menu.

• Press  or  to navigate to Language.

• Press  to open the setting.

• Press  to select your preferred language.

• Press  to confirm your setting.

• Press  to exit the menu.

Note: This will only change the language in your camera’s menu, not the app.

How do I restore my camera’s settings to default?

For steps on restoring your camera’s settings to default from the app, see the article Using the App.

How do I update my camera?

Update your camera through the microSD card.

Note: To download the latest firmware update for your camera, contact the Technical Support team.

• Press and hold  to open the menu.

• Press  or  to navigate to USB Mode.

• Press  to open the setting.

• Press  to select Mass Storage.

• Press  to confirm your setting.

• Connect the micro-USB cable into your camera’s USB port and the other end into an available USB port on your computer.

• The microSD card’s storage will open on your computer desktop. Copy the update program to the microSD card.

• Press and hold  and  at the same time for 3 seconds. A blue screen will indicate that an update is in progress.

After a few minutes the update will complete and you will see your camera’s live view image.

Where can I download my camera’s latest firmware update?

To download the latest firmware update for your camera, contact the Technical Support team.

Can I mount my camera to a tripod?

Yes, the tripod thread can be found on the bottom of your camera.

Can I access my camera’s Live View from an external monitor?

Yes, you can access your camera’s Live View from your computer by connecting your camera using the micro-USB cable.

What is the buzzer option in the app settings?

The buzzer is not compatible with your camera.

ACH20-1B Thermal Monocular Camera: Connecting to the App

Follow the steps below to connect your thermal monocular camera to the Thermal Connection app.

Note: The frequency bands and transmitting power (radiated and/or conducted) nominal limits applicable to this radio equipment are as follows: Wi-Fi 2.4 GHz (2.4 GHz to 2.4835 GHz) 20 dBm.

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Step 1 – Download the App

Download your camera’s mobile app, Thermal Connection.

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Step 2 – Enable Your Camera’s Wi-Fi Hotspot

Looking into your camera:

• Press and hold  to open the menu.

• Press  or  to navigate to WiFi.

• Press  to open the setting.

• Press  to select AP (Access Point).

• Press  to confirm your setting.

• Press  the exit the menu.

Step 3 – Connect to the App

You will now be able to view your camera from the app and make some minor setting adjustments.

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<p>The post Thermal Monocular Camera user manual first appeared on NVR IPCAMERA SECURITY.</p>

Troubleshoot Offline Camera

Troubleshoot Offline Camera

Learn how to troubleshoot when a new Verkada camera is offline

Updated over a week ago

Use this article to read through some common scenarios and try the suggested troubleshooting tips to help. If you still need help, please contact Verkada Support.

What is the LED status of the camera?

Camera has been solid orange for over 10 minutes

Camera is blinking blue for over 5 minutes

Camera is solid blue for over 5 minutes, says “waiting to be connected on Verkada Command”

Roles and Permissions for Cameras

Roles and Permissions for Cameras

Learn about the roles and permissions available for Verkada Cameras

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Cameras.

Org-level roles

Organization-level roles are configured on a per-user basis. Groups cannot be used to set organization-level roles.

Below, click the down arrow to the left of the role to learn more about the role and access.

Org Member

Org Admin

Verkada Cameras Troubleshooting 2024

Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

CP52-E PTZ permissions

The CP52-E PTZ camera permissions determine who can manage the Sentry Mode feature.

Permissions model (example)

Here’s a simple example of a permissions model that a typical organization with several sites and users may employ:

Users and their required level of access

Permissions each user should be assigned

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Set Org Admin permissions

Revoke Org Admin permissions

Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Add a user

Add a group

Existing users and groups

You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.

Manage roles

Manage sites

Customize roles and permissions

Verkada’s Roles & Permissions Customization feature enables Org Admins the ability to add or remove certain permissions from Site Admins and Site Viewers more granularly. Some organizations may want to limit or extend the permissions of the members of their organization based on their needs. Currently, we allow customization of permissions related to archives, link sharing, and user management.

Roles and Permissions for Command

Roles and Permissions for Command

Learn about the roles and permissions available to Command users and groups

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Command. It also explains how to customize roles and permissions.

Permission levels

Permissions are set at the following levels:

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Permissions considerations

Common user permission configurations

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Roles and permissions by Verkada product

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Org-level roles

Org-level roles are configured on a per-user basis. Groups cannot be used to set org-level roles.

Org member

Org Admin

Access Control Role

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Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

Access Site Admin

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Customize Roles and Permissions

Verkada’s Roles & Permissions Customization feature enables Org Admins the ability to add or remove certain permissions from Site Admins and Site Viewers more granularly. Some organizations may want to limit or extend the permissions of the members of their organization based on their needs. Currently, we allow customization of permissions related to archives, link sharing, and user management.

FAQ

Why has my organization disappeared?

Why are cameras missing from my organization?

Why can’t I access certain features or settings, such as other users?

Resolve Issues with Missing Cameras

Resolve Issues with Missing Cameras

Learn how to resolve issues when cameras are missing from your Verkada account

Updated over a week ago

When you log in to Verkada Command, you can only access cameras and video in organizations or sites where your user account has permissions.

Note: Even if you are an Org Admin, you still need to grant yourself permission to view all sites. Learn more about roles and permissions for cameras and Command.

If you log in to Command and cameras are missing or have disappeared, always check user permissions. The most common reason cameras are not visible is that your user account needs permissions to the site(s) where the cameras are configured.

Common reasons that can cause cameras to disappear

Check permissions

If you are an Org Admin, you can check and correct your own permissions:

Resolve Issues with Night Mode

Resolve Issues with Night Mode

Common issues with IR and Night Mode with steps to resolve them

Updated over a week ago

Each Verkada camera has night vision capabilities, using a sensor to detect low-light situations. When external lighting is low, the camera switches to night mode and records in black and white, using infrared (IR) LEDs to illuminate the environment. If the IR is emitted improperly through the dome or reflected into the lens, it negatively impacts image quality.

Common night mode issues

It is imperative that the dome remain free of debris and the camera is installed properly to achieve the best image quality. When viewing footage in night mode if the footage appears obscured it is most likely the result of one of the following scenarios:

Camera always in night mode

If your camera is always in night mode even where there is sufficient light in the environment the lux (light) value may need to be adjusted. If this is the case, reach out to Verkada Support for further assistance.

Environmental obstruction

If the camera is mounted too close to a wall, ledge, or light source, the image quality may be degraded due to IR reflection.

Recommendation. Ensure that cameras are mounted sufficiently far away from surfaces that may cause the IRs to reflect, such as light sources.

IR obstruction

If a first-generation Dome camera (D30 or D50) is operating in night mode when there is plenty of light, the IR sensor is likely obstructed by the camera housing.

To fix the obstructed light sensor, physically rotate the lens barrel assembly 180° so the sensor and IRs are visible through the camera case.

Example: Proper and improper orientation

Note: After rotating the lens barrel, the camera orientation may need to be changed in Command.

<p>The post Verkada Cameras Troubleshooting 2024 first appeared on NVR IPCAMERA SECURITY.</p>

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Are the Cync Indoor and Outdoor Cameras wire-free?

The indoor camera uses a USB power adapter that must be plugged into an outlet, so it’s always on and ready to detect what’s happening. It uses Wi-Fi to connect to the cloud and enable live-streaming, real-time alerts, and clip recording.

The outdoor camera has two versions, a battery-powered outdoor camera and a wired outdoor camera. The wired outdoor camera must be plugged into an outlet. The battery-powered outdoor camera requires it’s battery to be charged.

What is the length of the electrical cord? 

How does the camera save user videos?

Data privacy is extremely important to us. We are giving our users two options based on their personal preferences. You can use a microSD card (sold separately) which allows you to store video locally on the camera and retrieve it securely via the Cync app. Alternatively, the Cam Cync subscription allows video to be backed up and accessed from anywhere via secure cloud storage. For an extra layer of security, two-factor authentication is always required when using the Cync app to view live streams or stored clips.

Does the camera require a subscription or a monthly fee? 

No. Users without a Cam Cync subscription can still view live video, use two-way talk, filter alerts by sound, motion, or people detection, and other great features. Adding a Cam Cync subscription or an optional microSD card for local storage (sold separately) enables clip recording so you never miss a moment.

Can I buy one subscription for multiple cameras, or do I need a subscription for each Cync camera? 

Each camera requires its own subscription at this time.

Cync Smart Cameras User Guide

Read More : 4K Smart Deterrence IP Camera Installation Guide

Do the Cync Indoor and Outdoor Cameras work with voice assistants? 

The cameras work with Alexa and Google. First, pair the camera to the Cync app. Then, enable Alexa or Google through the Alexa or Google Home apps.

Can I view the livestream through the Alexa app and its voice assistant? 

You can view your camera’s livestream through the Alexa app and the Alexa voice assistants that have a screen, like the Alexa Show. You can also enable two-way talk via compatible Alexa devices.

Can the camera be used at night? 

Yes, our camera has automatic night vision included so you can capture videos at nighttime. Note that placing the camera looking through a window will cause issues when using night vision. If using the camera in this way, we suggest turning off the night vision feature in settings.

Why is there a light ring halo when using night vision? 

This happens when you don’t remove the protective cover on the front camera shutter. Remove this cover and the light ring halo will go away.  

Does the camera record and send notifications when motion is detected? 

Yes, when motion is detected the camera will begin recording and send a notification to Cync users who share access to the camera within the Cync app.

Will the camera only notify me if a person is detected, or does it notify me for all motion activity?

You can choose to be notified of sound and/or motion events. You can additionally enable person detection, which filters motion alerts so that they are only triggered when a person is detected (as opposed to a tree branch moving or a dog walking in front of the camera).

Can I view multiple live feeds at the same time? 

Yes! On the home screen of your Cync app, you can see live preview videos of multiple cameras at once.

Who can view my camera feeds? 

Only the Admin can view the camera live feeds. Guests are unable to view or access cameras.

Can I use the Cync Cameras without Wi-Fi? 

No, a 2.4GHz Wi-Fi network connected to the internet is required to use the camera. Note that very slow internet speeds will likely impact the functionality of the camera, such as issues loading live streams or recording clips with the Cam Cync subscription.

Can I manually record video or take pictures?

Yes, there are buttons to both take a screenshot as well as record a video when viewing the live stream. These images and videos are stored to your phone’s camera roll.

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Will my Indoor or Outdoor Camera continue to record locally from my SD Card after losing Wi-Fi?

As long as your device was commissioned prior to losing WiFi connection, your camera will continue to record clips locally to the SD card.

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Why can’t I view my Cync camera’s live feed in the Google Home application?

In order to view live feed from your Cync Camera on the Home app, Google requires a Chromecast or Smart Display to access the camera’s feed.

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Indoor Camera FAQs

Can I use this camera outdoors? 

No, the Cync Indoor Camera is rated for indoor use only. 

Can I control the privacy shutter from my phone? 

The physical privacy shutter on the camera can only be controlled from the physical camera. However, you can enable and disable privacy mode from the Cync app when the physical privacy shutter is not pushed up and blocking the camera lens.

Can the Cync Indoor Camera be placed facing out a window to capture outside activity? 

Yes, but automatic night vision will cause image distortion when the camera is facing out of a window due to reflection. If placing the camera in this way, we suggest turning off night vision in settings.

Can I mount the camera on a ceiling? 

Yes! You can mount the camera on a ceiling, and you can enable a 180-degree image flip in the settings menu to show the image right-side up in the app.

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Outdoor Camera FAQs

What is the Wi-Fi range for this Outdoor Camera? 

Keep the camera in a strong Wi-Fi signal strength. Check your Wi-Fi signal strength at the camera’s location. You can do this by looking at the Wi-Fi signal strength on your phone. 1 or 2 bars indicates that the signal may not be strong enough for the camera to connect, or remain connected consistently.

What is the maximum and minimum temperature the plug can be in? 

Operating temp: -20 ~ 50C

Storage temp： -20~70C

Can I plug it into an outdoor extension cord? 

The Outdoor Wired Camera comes with a 24ft wire, but an outdoor extension cord can be used.

How long does the battery on the Outdoor Battery Camera last? 

Battery Life is estimated to last about 90 days per charge under normal circumstances. Number of detections, live streaming, Wi-Fi strength and connectivity as well as temperature can impact the battery life. To conserve your battery life, review the information below:

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Ways to Save Battery Life

Cync battery camera is designed to go months for full charge. However, the real battery life is dependent on camera settings, app settings, and the user’s home environment. For issues with battery performance, check for the following factors.

Recording Duration

The default Recording Duration is 30s. You can reduce the value to save battery life.

Detection Settings

The more events captured/recorded by your battery camera, the more battery is used. To prevent excessive activity, you can:

What to do:

Wi-Fi Connectivity

Poor Wi-Fi connection will cause the battery to drain too fast.

Symptoms of Poor Wi-Fi Connection:

What to do:

Avoid Cold Weather

Cold weather can reduce battery performance as well. The Cync outdoor battery camera use Lithium-ion batteries.

Cold weather has a big impact on battery performance.

What to do:

Installing Outdoor Cameras

The Cync Outdoor Camera can be mounted to wall and adjusted for the best view. Proper steps for mounting depend on the outdoor camera type.

Quickly navigate to a specific section by selecting a link below.

Outdoor Wired Camera Mounting
Outdoor Battery Camera Mounting
 

IMPORTANT: Set the Outdoor Camera up in the Cync app before installation.

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Outdoor Wired Camera Mounting

As the Outdoor Wired Camera will be mounted roughly 7-8ft off of the ground, the camera should be plugged in inside and setup in the Cync app then moved to its permanent outside location.

Install Mounting Bracket

1.After completing setup in the Cync app, choose your mounting location. Use the Cync app’s Wi-Fi signal strength indicator to ensure you’re within Wi-Fi range.

2.Hold mounting bracket in position and mark the hole locations with a pencil.

3.Drill holes with 1/8″ drill bit.

4.Insert screws and mount to wall or soffit, being sure that the arrow on the mount is facing up as shown below.

Attach the Camera to the Mounted Base

5.Identify the two notches at the bottom of the mounting plate.

6.Route the cord through the notches so that the cord going to the outlet is flush with the wall.

7.Align the red notch on the base of your camera with the red notch on the mounting plate.

8.Slide the camera base onto the mounting plate until it clicks into place.

Plug in Camera and Finish Setup

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Outdoor Battery Powered Camera Mounting

Before installation and app setup, assure your camera’s battery is fully charged.

Install Mounting Bracket

1.After completing setup in the Cync app, choose your mounting location. Use the Cync app’s Wi-Fi signal strength indicator to ensure you’re within Wi-Fi range.

2.Hold mounting bracket in position and mark the hole locations with a pencil.

3.Drill holes with 1/8″ drill bit.

4.Insert screws and mount to wall or soffit, being sure that the arrow on the mount is facing up as shown below.

Attach the Camera and Adjust the Position

5.Align the red notch on the base of your camera with the red notch on the mounting plate.

6.Slide the base of the camera onto the mounting plate.

7.Turn the camera base counterclockwise to loosen the ball joint.

8.Adjust the camera to your desired angle (use the camera view in the Cync app to verify your view before locking the ball joint).

9.Turn the neck of the camera clockwise to tighten the ball joint and lock your camera in place.

Recharging and Replacing the Battery

• Recharging

1.Gently pull the camera to detach the magnet from the mounting bracket.

2.Insert one end of the charging cord into the USB port on bottom of the battery. Plug the opposite end of the charging cord into an outlet.

3.For faster charging, remove the battery from the camera and insert the charging cord directly into the battery and an outlet.
NOTE: A full recharge will take an estimated 6 – 8 hours. Charging the battery inside of the camera housing may take longer. The battery LED will change from red to green when charging is complete.

• Battery Replacement

1.Gently pull off the camera to detach the magnet from the mounting bracket.

2.Squeeze the buttons on both side of the camera to release the camera face.

3.Slide up the battery pack to remove it from the camera.

4.Insert one end of the charging cord into the USB port on bottom of the battery. Plug the opposite end of the charging cord into an outlet.

• Wired Cameras Only

◦ Plug the camera into a covered outlet and secure the power cord tightly to avoid water penetration.

◦ Mount within 24′ of an outlet.

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Helpful Hints

Setting Up Outdoor Cameras

How to Set Up your Cync Outdoor Camera in the Cync App

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Connecting Outdoor Cameras to the Cync app

Review, save and share clips with Cam Cync, and/or to a microSD card (sold separately).

Helpful Hints

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Ways To Save Battery Life

The Cync Battery Outdoor Camera is designed to last several months on a full charge. However, camera settings, app settings, and the user’s home environment can all affect the battery’s life. For tips on improving battery performance, see the factors below.

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Troubleshooting Tips

Unable to scan the QR code in Cync app

The Cync App is Unable to Locate My Wi-Fi Network

The Cync App is Unable to Connect to My Wi-Fi Network

Unable to connect to Outdoor Camera Live Stream

Note: Live streams will not appear on the Cync app until you select the video.

Videos are not recording

Note: Recorded clips can only be viewed via the Cync app. You will not be able to view clips saved onto the SD card on other devices.

Video stream is inverted

Camera recordings are not capturing audio

Factory Reset Indoor Camera 

Factory Reset Outdoor Camera 

Controlling Indoor Cameras

You can control your Cync Indoor Camera with the Cync app to monitor your home with ease.

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Cync Indoor Camera Controls and Buttons

Indoor Camera

Indoor Camera Privacy Shutter

Slide the Privacy Shutter up to turn on privacy mode. This will disable the camera and no longer record video or audio. Slide the Privacy Shutter back down to enable video and audio again.

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How to Control Indoor Cameras with the Cync app

When you’ve accessed the Indoor Camera screen you will have options to control the camera.

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Troubleshooting Tips

Unable to scan the QR code in Cync app

The Cync App is Unable to Locate My Wi-Fi Network

The Cync App is Unable to Connect to My Wi-Fi Network

Unable to connect to Indoor Camera Live Stream

Videos are not recording

Note: Recorded clips can only be viewed via the Cync app. You will not be able to view clips saved onto the SD card on other devices.

Video stream is inverted

Camera recordings are not capturing audio

Accessing and Sharing Camera Video Clips

Learn how to access your camera’s video clips from a local Micro SD card or your Cam Cync cloud subscription to share with others.

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Saving Video Clips

You can view and access your video clips by saving them on an SD card or through a Cloud Subscription.

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Cloud Subscriptions

A Cync Cloud Subscription is a paid service to view and store your video clips. For more information, visit Cloud Subscriptions.

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Micro SD Cards

A Micro SD Card is required to view and store video clips if there is no active Cloud Subscription.

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Accessing Video Clips

The location of your stored video clips may vary based on the type of storage the camera has. Review the locations below to learn how to access your video clips.

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Active Cam Cync Subscription or SD Card

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Inactive Cam Cync Subscription and No SD Card

Clips cannot be accessed without an active storage method. If you wish to purchase a Cam Cync Subscription for cloud storage, follow the link provided to learn more.

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Downloading and Sharing Video Clips (Cloud Subscription Only)

Downloading and sharing video clips vary between the operating system your phone has. This feature is only available if you are using the Cloud Subscription service. Locate your phone’s operating system below to learn how to download and share your video clips.

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Downloading and Sharing on iOS

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Downloading and Sharing on Android

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Camera Subscriptions

Easily and securely store clips from your Cync Camera to the cloud with a Cam Cync subscription.

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Free 30-Day Trial

Immediately after setting up your Indoor Camera, you will receive a free 30-day trial of backup video storage on Cam Cync. The free trial includes: 

NOTE: If you don’t subscribe before the 30-day trial period ends, you’ll no longer automatically record new clips and you’ll lose access to previously recorded footage after 14 days.

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Subscriptions

After your 30-day trial you have the option to sign up for a monthly or annual Cam Cync subscription.

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How to Subscribe

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Cancelling a Subscription

You can cancel a subscription at any time, which will stop your next automatic renewal from occurring. You can cancel your subscription in the Cync Web Portal. After cancelling your subscription, your service will remain active until the end of your currently paid period (the end of your monthly or annual term). At the end of that period, your subscription will end and video will no longer be recorded to the cloud. Your clips will remain viewable for the normal 14-day storage period.

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Troubleshooting

What should I do if I can’t log into the Web Portal?

My payment method is failing. What should I do?

Installing Indoor Cameras

Easily install the Cync Indoor Camera on a flat surface or mounted to a wall.

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Setting Indoor Camera on Flat Surface

If you are setting the camera on a shelf, or flat surface, remove the mounting bracket at the base of the camera.

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Mounting Indoor Camera to Wall

If you are mounting your Indoor Camera to a wall, follow the steps below.

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Helpful Hints

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<p>The post Cync Smart Cameras User Guide first appeared on NVR IPCAMERA SECURITY.</p>

Regardless of your budget, there’s an outdoor security camera that’ll fit your needs. From premium products crafted by Ring to budget-friendly options like those from Wyze, there are dozens of well-reviewed models that are perfect for protecting your home.

In fact, some of the best outdoor security cameras also double as floodlights –- allowing you to light up your yard. Others are wireless for easy installation, while a handful require wired connections (though this allows for continuous monitoring).

Below, you’ll find a list of the best outdoor security cameras of 2023. You can’t go wrong with any of them, but each one caters to a specific audience and budget, so take a closer look at each to figure out which is best for your home.

John Velasco / Digital Trends

Arlo Pro 4

Best outdoor security camera

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The Arlo Pro 3 was our pick for the best outdoor security camera for some time, but after testing the Arlo Pro 4, it brings a couple of new additions that help it earn our top pick. Just like its predecessor, it packs 2K video resolution and a wide 160-degree viewing angle. Also included are a weatherproof camera with color night vision, a built-in LED spotlight, and a built-in siren that can alert you to danger.

What makes this model superior is the fact that it no longer is tethered to a hub in order to talk with your home’s Wi-Fi network. You won’t need it this time, which certainly streamlines the setup process. And best of all, not only does it perform as exquisitely as the Arlo Pro 3 when it comes to safeguarding your home, but it now boasts a lower starting cost of $200 for a single camera, whereas the Arlo Pro 3 started at $500 for a 2K camera system.

The Arlo Pro 4 includes a three-month free trial of Arlo Smart, which gives you access to advanced features like 30 days of recording history, activity zones, enhanced 911 calling, and advanced detection features.

John Velasco / Digital Trends

Wyze Cam v3

Best outdoor camera for night vision

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Night vision is a vital feature for every outdoor security cam — you don’t want the darkness to hide any detail, especially if something like a break-in happens. While our top cam picks include various kinds of night vision, Wyze’s indoor/outdoor cam is particularly notable thanks to its Starlight Sensor, which can record night-time video in full color for users.

This wired cam includes all the other smart features that make Wyze’s cams a great pick, including a motion and sound sensor for alerts, detection zones, sensitivity settings that you can tweak for best results, and two-way audio for communication. It’s also compatible with Alexa and Google Assistant and is friendly with IFTTT if you’d like to set up complex routines based on the alerts the cam gives you.

The Wyze Cam v3 also has one of the best free video storage options around, with a 14-day cloud storage option for video clips at zero cost. There’s also an SD card slot for local storage if you prefer that method. While it’s an indoor/outdoor cam, you don’t need to worry: All the outdoor IP65 resistances are included for all types of weather.

Image used with permission by copyright holder

Lorex Dual-Floodlight V261LCD-E

Best outdoor camera for cold weather

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You don’t need to worry about winter temperatures with this model, thanks to its IP65 rating that can endure -40 degrees Fahrenheit, suitable for even the coldest winters in the country. It also has particularly bright, 2,000-lumen, dual-LED floodlights (excellent for illuminating a large area at night) that can be triggered by motion cams. App controls also allow you to set manual start times and schedules for the lights.

That’s just the start of what this winter-ready Lorex cam can do: It also includes a two-way audio option, compatible with Alexa and Google Assistant devices, and the expected motion alerts for your phone. There’s no subscription plan or cloud sharing for this cam. Instead, it comes with a 32GB microSD card and port for free native storage. You can upgrade the model up to a 256GB card for extra space, which may be a good idea if you put the camera in a place that’s difficult to reach without a ladder, such as above a garage.

Best outdoor security cameras 2023

Read More : The 10 Best Video Management Softwares (VMS)

Image used with permission by copyright holder

Ring Spotlight Cam Pro

Best wireless outdoor security cam

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Amazon’s update to the Ring Spotlight Cam is an excellent option for those who don’t want a full floodlight camera, but would still like lots of illumination for their porch, patio, or driveway. The surprisingly bright LED lights on either side of the cam can be set to light up along with the motion detection features.

There’s a little bit of everything packed into the Spotlight Cam Pro’s design, including basics like 1080p video, night vision, and two-way audio. But Ring also has some extras, like a siren you can sound, advanced 3D motion detection, and a “Bird’s Eye” view option that gives you a model for where a subject may have gone. We also like that it’s battery-powered with an option to plug into an outlet.

As with all Ring cams, you will really want a Ring Protect plan to enable video storage and video sharing, but otherwise, this is the most comprehensive wireless security cam we’ve seen to date.

Google

Google Nest Cam 2nd-gen (battery)

Best value security camera kit

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Google’s Nest Cam benefits greatly from Google’s AI technology that can recognize people from cars, identify packages, and (with a subscription) do much more. While there is a wired version of this cam, we like the battery option for its versatility. We also love that it’s one of the few cams that offer free online video storage – three hours worth – for free, although a Nest Aware subscription does add other benefits.

Nest works with both Google Assistant and Alexa these days, so you don’t have to worry as much about which voice assistant you use. The cam itself is highly capable, with 1080p HDR video, night vision, zoom, two-way audio, and a variety of intelligent alerts. The snap-on mount is also a great way to make installation easy, no matter where you’re putting it. There’s even a feature to keep recording when the power goes down and save an hour of footage into local memory for review.

If the battery option isn’t really your thing, you do can purchase a weatherproof outdoor cable and wire the cam into place as well.

Arlo

Arlo Pro 5S 2K

Best premium outdoor security camera

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The Arlo Pro 5S 2K doesn’t cut any corners. Featuring a camera that captures 2K video, a wide field of view, sleek design, and color night vision, few products can match its performance. Unfortunately, all those features come at a price, as the Arlo Pro 5S 2K clocks in at $250.

That makes it one of the most expensive security cameras on this list, but if money is no object, it deserves a closer look. Not only does it offer every feature found on our beloved Arlo Pro 4, but it also features Dual-Band Wi-Fi for simplified installation, SecureLink Connectivity that allows it to stay protected during power outages, and a Low Power Mode that offers a 30% boost to battery life.

But beyond those features, it’s eerily similar to its cheaper sibling. Still, if you need an outdoor security camera that’s as cutting-edge as possible, you can’t do better than the Arlo Pro 5S.

Image used with permission by copyright holder

Blink Wired Floodlight Camera

Best affordable floodlight camera

Blink makes plenty of great outdoor cameras, but few are as great as the Blink Wired Floodlight Camera. As one of the newest members of the Blink family, the Wired Floodlight Camera offers heaps of functionality despite its budget-friendly price of $99.

In case the name didn’t give it away, the Blink Wired Floodlight Camera isn’t just an outdoor camera – it’s also a floodlight. And a bright one at that, capable of producing 2,600 lumens of LED light. You’ll also benefit from motion detection, a wired connection that offers a constant power supply, and color night vision. Its design is a bit bulkier than others on this list, but that’s largely due to the massive floodlights that loom over the camera.

Anyone in the market for an outdoor camera that’s both affordable and powerful (and comes with shockingly bright floodlights) should give strong consideration to Blink’s new product. But if you’re looking for something with a more streamlined design, consider looking back at the Ring Spotlight Cam Pro mentioned earlier in our roundup.

Wyze

Wyze Cam Floodlight Pro

With the ability to capture 2.5K QHD footage and built with three adjustable floodlights that product 3,000 lumens of brightness, the Wyze Cam Floodlight Pro is a premium camera that doesn’t carry a premium price. It’s best for capturing large backyards or driveways (thanks to its powerful floodlights), but they can also be dimmed if you don’t need quite as much power.

Rounding out the package is automation that senses when the sun goes down, support for microSD cards to store footage locally, two-way audio, and compatibility with Alexa, Google Assistant, and IFTTT. Because it’s a floodlight, it’s a bit bulkier than most other products on this list, but it’s a great option if you like the idea of filming in 2.5K QHD and want to light up your yard when motion is detected.

Blink

Blink Outdoor 4

The Blink Outdoor 4 takes everything you loved about the Outdoor 3 and makes it even better. The two-year battery life is still here, but you’ll also benefit from a new 143-degree field of view, enhanced motion detection (including person detection), and improved night vision.

As usual, you’ll need to spring for a Blink Subscription Plan to access everything the camera has to offer, but since plans start at just $3 per month, it shouldn’t be a dealbreaker. Toss in a new design, a robust smartphone app, and full support for Alexa, and the latest member of the Blink family is mighty enticing.

Phil Nickinson / Digital Trends

Ring Stick Up Cam Pro

It’s a bit expensive, but you’re getting a lot of value out of this investment. The Ring Stick Up Cam Pro is designed to work both indoors and outside – giving it plenty of versatility. Along with its weatherproofing, the camera offers HDR video and films in 1080p, supports two-way audio, and is easy to install thanks to its wire-free setup.

One minor sticking point is its lack of a built-in privacy shutter. That might be an issue if you’re using it indoors, though you can quickly toggle alerts off and disarm the camera from the Ring smartphone app. But if you have it installed outside, you likely won’t miss the feature. You’ll also want to spring for a monthly Ring subscription to unlock additional features such as cloud saves and smart alerts.

Beyond those minor quirks, there’s not much to dislike about this powerful outdoor camera. Homes with other Ring products already installed will love how easy it is to sync the device with the rest of their smart home, and Ring newcomers will enjoy its high-quality images, simple setup, and generous 155-degree viewing angle.

Arlo Essential XL

The Arlo Essential XL Wireless Security Camera is all about battery life. Capable of running for up to 16 months before needing a recharge, it’s leagues beyond most other products on the market. That makes it incredibly appealing if you’re using it on a second property or plan to put it in a place that’s cumbersome to reach (as you’ll only have to take it down less than once per year).

It also benefits from support for 2K footage capture, color night vision, and a wide 130-degree viewing angle. You’ll likely want to pick up an Arlo Secure subscription so you can get improved smart alerts and 30-day video history – though it’s a bit more expensive than the competition at $5 per month.

The Essential XL is fully supported by the Arlo smartphone app, meaning you can easily set activity zones, view your alert history, or check out a live feed of your camera. And despite all these great features, the Essential XL is reasonably priced. To save even more cash, you can opt for the HD version, which offers all the same features, but ditches the 2K resolution for standard HD.

Frequently Asked Questions

Where do I place outdoor security cameras?

FBI crime data indicates that most (around 55%) home intruders try to get into homes through either the front or back door. So, you may want to have your security camera scoping out your doors. It’s also a good idea to cover other entry points, like back windows, that are hidden away where someone could break in without being seen.

Where exactly to mount your outdoor cameras, however, depends on your property and your individual needs. You may have a shed in the back that contains expensive lawn equipment, for instance, and you might want to place more focus on that area. Perhaps your neighborhood has experienced a few break-ins recently, and the intruders typically enter through the garage, so you want to cover your garage area.

How many security cameras do I need?

Typically, having at least two outdoor cameras is ideal, not including your video doorbell. If you have a video doorbell to watch your porch, combined with an outdoor security camera covering the front and back areas of your home, this should be sufficient. However, if you have a large property, live in an area where there’s a lot of property crime, or if you have vehicles or valuables stored on your property, you may want to add in an extra camera or two.

Can you use an indoor security camera outdoors?

No. An indoor camera does not have the necessary protection from the elements, so it won’t hold up outside. Some cameras are rated for indoor or outdoor use, and you can use those cameras outside. If you want to point your indoor camera out a window to watch the outdoors, you technically can do so. However, the camera’s features probably won’t work as well, and you’re better off just buying a cheap outdoor camera.

Can outdoor security cameras be used indoors?

Yes, although it’s not usually recommended because the cameras designed for outdoor use may not work optimally indoors. Again, you can opt for a camera that’s rated for both indoors and outdoors, like a dome camera.

Do all outdoor security cameras have two-way audio?

The short answer is no. Many wired outdoor cameras feature two-way audio, which allows you to speak back and forth with someone through the camera via an app on your phone, but not all outdoor cameras have this feature.

If two-way audio is something you’re interested in, consider doing research on which cameras have it, and of the ones that do, read up on which are better. Not all two-way audio is created equal — some companies do it well, while others do not. Keep in mind that cameras with two-way audio might cost a bit more than those that don’t feature the technology.

How well does night vision work on an outdoor security camera?

Night vision on cameras typically uses infrared light to illuminate dark images at night. Essentially, cameras with night vision use this technology to backlight images to help you see what’s happening in the field of view. Most outdoor security cameras feature night vision, but the quality varies from model to model.

If you’re looking for superior night vision, go for the Arlo camera listed above, or research night vision quality before making a purchase.

How well do outdoor security cameras detect motion?

Motion sensitivity in outdoor security cameras varies widely, but generally, the technology works well regardless of the model you choose. Most cameras, even inexpensive ones, do an excellent job of detecting motion, and, if the camera is connected to an app, it will send a motion alert to your phone. Most people find that motion settings on cameras are too sensitive, meaning that things like rain, bugs, or even bright sunlight can trigger an alert.

If you’re concerned about motion alerts, consider buying a camera that not only sends you motion alerts so you can monitor what’s happening on your property but also allows you to adjust the motion sensitivity so that small things aren’t triggering it all the time.

Can outdoor security cameras survive severe weather?

Most outdoor cameras have a rating of IP65 or higher, which means they are waterproof and can withstand someone spraying a hose on them. That usually (but not always) means that a camera with that rating can withstand extreme temperatures ranging from -40 to 110 degrees Fahrenheit or similar.

Cameras vary slightly in terms of survival in extreme weather, but anything with a rating of IP65 or higher will be fine for most climates. If you live in an extremely hot or extremely cold climate, you might want to consider a camera with a rating of IP66 or higher.

Do I have to pay for storage for an outdoor camera?

This depends a lot on the brand and the model. Generally, if a security cam has a memory card slot, you can use native storage without paying anything — it’s just a little trickier to manage. If you want video footage to be uploaded to the cloud for easier viewing and saving, you’ll often have to pay for it. Brands like Arlo and Ring only allow for free livestreaming video and require a plan if you want to save video for any length of time. Google is one of the best options here because its Nest cam offers a certain amount of free online storage without needing a subscription.

Is an outdoor security camera ever illegal?

It can be, although privacy laws haven’t entirely caught up with home security cams yet. Generally speaking, you can’t point a camera where people have the expectation of privacy. Pointing a cam at your porch and the street in front? Totally fine, it’s considered a public area. Pointing a camera so that it captures footage of your neighbor’s backyard or looks into their windows? Illegal, and you could get successfully sued for it.

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<p>The post Best outdoor security cameras 2023 first appeared on NVR IPCAMERA SECURITY.</p>

You can connect your compatible Amazon Echo, Echo Show, Fire TV, or Fire Tablet to your Ring device and use Alexa voice commands to do the following (and more):

*Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details.

See which Alexa-enabled devices are compatible with Ring

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Connect your Ring device to your Alexa-enabled device

First, you’ll need to download the Alexa app on your mobile device or tablet. Get the Alexa app from the Apple App Store (iOS devices), or the Google Play Store (Android devices).

You may also need to update your mobile device’s operating system.

If you already have the Ring app you’ll need to ensure you have the latest version. 

Next, follow these steps to add Ring as a Skill in the Alexa app:

Note: If your Ring devices do not appear after you tap Discover Devices, you can say, “Alexa, discover my devices,” or tap the Devices icon at the bottom right corner of the Alexa app.

Connecting Amazon Alexa-Enabled Devices with Ring Devices

Read More : Ring Alarm Setup Guides and Manuals

Activate chime notifications on your Alexa-enabled device

Once you’ve connected your Ring doorbell to your Alexa-enabled device, you can set up chime notifications to get an alert on your Echo or Fire TV device when someone presses your doorbell.

Follow these steps to get Chime Notifications:

Note: Make sure each Alexa device you enable for Chime Notifications has Communication and Announcements enabled and the Do Not Disturb feature turned off in the Alexa app.

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Activate Ring Intercom notifications on your Alexa-enabled device

Once you’ve connected your Ring Intercom to your Alexa-enabled device, you can set up Ring Intercom notifications to get an alert on your Echo or Fire TV device when someone buzzes your Ring Intercom.

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Answer the door or Ring Intercom with Alexa

After you’ve connected your Ring doorbell or Ring Intercom to your Alexa-enabled device, you can answer the door and speak to your visitors through your Echo or Fire TV device.

To speak to your visitor, you can say:

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Configure unlock by voice for your Ring Intercom

Follow the steps to enable unlock by voice and create a voice code

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Unlock your building entrance using Alexa with Ring Intercom

To unlock the building door using Alexa, say Alexa, unlock [Ring Intercom Name]. Alexa will then ask you for your voice code to complete the action.

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Get Live View from your Ring camera with Alexa

If you have an Echo Show, Fire TV, or Fire Tablet, you can use Alexa commands to view the live video stream from your Ring doorbell or security camera.

To get a live view from your Ring camera, you can say:

To stop the live video feed, you can say:

Note: “Front Door” is an example and may differ from the location labels that you assigned to your device(s) during setup. Other examples – backyard, side door, garage, etc.

Read Next  :Reolink NVR Setup Guide

Arm and disarm your modes

You can ask your Alexa-enabled device to change the mode to disarmed or armed* for your Ring devices, including cameras and Ring Alarm.

*Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details.

Click here to learn how to arm and disarm your Ring devices with Alexa.

To learn more about Ring Modes, click here. 

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 Control which Alexa devices can access Live View on your Ring devices

Once you’ve connected your Ring device(s) to Alexa, you can change which Alexa devices have access to Live View at any time in the Ring app.

Note
If you enabled the Ring Skill on an Amazon/Alexa account that is not linked to your Ring account, the Alexa devices will not be listed here. If you wish to remove access to your Ring account for those Alexa devices, you can do so from the associated Amazon/Alexa account.

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Ring and Alexa troubleshooting tips

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Downloading and Updating the Ring App

Learn how to download the Ring app and update your mobile device’s version of the Ring app. 

Downloading the Ring app for your mobile device

The Ring app is available for phones and tablets in the Apple and Google Play stores.

You can also visit ring.com/app to directly download the Ring app on your mobile phone.

Learn how to create a Ring account

Updating the Ring app on your mobile phone

For the latest features and fixes, make sure to update the Ring app to the latest version. To get started, choose your mobile device’s operating system below:

Troubleshooting your Ring app update

If you’re having trouble getting the latest version of the Ring app, here are a few things to try. 

Make sure your mobile device is on wifi.
If you have poor cellular signal, your mobile device may be pausing your update until it’s on wifi. Try connecting to a wifi network.

Make sure your mobile device has enough storage.
For apps to update, most mobile devices require 3-5 GB (gigabytes) of space. Try backing up your photos and videos to the cloud, or uninstalling apps you don’t use.

Confirm your mobile device is compatible to update.
If you have iOS 13 (or lower) or Android 8 (or lower), your mobile device’s operating system may be unable to use the Ring app. Since the release of these operating system versions, we’ve made significant security updates to help protect your Ring account. 
Learn more about Compatible Mobile Devices

Restart your mobile device.
Sometimes phones and tablets just need to be restarted. After restart, attempt to update the Ring app again in your settings or app store.

Uninstall and reinstall the Ring app. 
If you uninstall the Ring app on your mobile device then reinstall the Ring app from your app store, you will download the latest version. Don’t worry, you won’t lose access to your Ring videos, settings, and Event History.

Note
If your mobile device is operating on iOS 13 (or lower) or Android 8 (or lower), you may not be able to reinstall the Ring app.

Arming, Disarming, and Setting Modes on your Ring Alarm

Arming, Disarming, and Setting Modes on your Ring Alarm

Security modes

These three modes on your Ring Alarm will protect your home in different ways. You can switch between them depending on your needs.¹

Disarmed Mode

In this mode, no sensors in your home will be monitored and no alerts will be sent to the monitoring station. Your Alarm system will still be powered on and functioning.

Use this mode when you’re at home and want the freedom to easily go in and out of your house. Fire and CO sensors (if they are attached to the system) will still be monitored.²

Home Mode

In this mode, only your perimeter sensors (doors and windows) will be monitored. Use this when you’d like to move freely inside your home. You can control which sensors are monitored in Home Mode by setting them in your Ring app:

Away Mode

In this mode, all your sensors are monitored and an alert is issued if any of them are triggered. Use Away Mode to secure your home when you’re leaving it and will be out. You can control which sensors will be monitored in Away Mode by setting them in your Ring app:

¹ Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details.

² A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for a business or commercially zoned address. See Ring alarm licenses at: ring.com/licenses. Additional permit or false alarm fees may apply depending on your local jurisdiction. Additional charges may apply in areas that require permits or guard response service for alarm verification.

Arming your system

To arm your system using the Ring app¹

To arm your system using the Alarm Keypad

When you’ve changed your mode, your Alarm system begins a countdown. This is an Exit Delay, and it gives you time to leave your home before the system arms itself.

You can set an Exit Delay of 0 to 180 seconds:

¹ Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details.

Disarming your system

To disarm your system using the Ring app¹

To disarm your system using the Keypad

When you enter your home, your Alarm system begins a countdown. This is an Entry Delay, and it gives you time to disarm the system before it goes off.

You can set an Entry Delay of 0 to 180 seconds:

¹ Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details.

Panic alarm

This feature lets you send a panic alarm to the monitoring station anytime. To turn it on, press and hold the ✓ and X buttons on the Keypad simultaneously for 3 seconds.

The Keypad will then send an instant alarm signal to the hub, the Keypad LED Ring will quickly blink red three times, and the speaker will play the panic alarm sound.

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Step 1: Unbox the appliance which should contain the following items

• Spot IVR Appliance
• 2 x Ethernet Cables
• Power Cord

Note: The serial number printed on the spot sticker will start with “sn”.

Step 2: Finding and connecting to the network where your existing cameras are connected to

Find your cameras and follow the ethernet cord.  It should lead you to a network switch or the back of your existing NVR. 

Once you have found the network switch where your camera is connected, use the ethernet cord provided with the IVR to connect the IVR to the network switch. Plug the power cord into the back of the Spot AI IVR and plug it into an appropriate outlet. 

Note: Make note of the serial number printed on the Spot sticker, it will start with “sn” and will be needed later.

Important: Please be sure to press the power button on the front of the Spot Appliance to power it on. 

Congratulations – you have powered on your Spot AI IVR, found your camera network, and connected the Spot AI IVR to the camera network.

Spot AI IVR Installation Guide

Read Next :

1. Wi-Fi NVR Kits User Manual
2. Tiandy PTZ Cameras installation guide
3. UNV NVR Cloud Upgrading Guide

Step 3: Ensuring the IVR has an internet connection

1. Log in to the Spot AI Dashboard at https://dashboard.spotai.co

2. Navigate to the Configure link at the top of the page and then click on Locations

3a. If the location isn’t created, click on ‘Create a New Location’, enter the location details, and then click Save and Continue.  On the next screen, enter the serial number starting with “sn”, and click Register Appliance.  We provide an example of what the serial number will look like in the text field and you can find it on a sticker placed on your appliance.

3b. If the location is already created, click on Edit, and under Appliances enter the serial number of the appliance that you just installed (starting with “sn”) and click ‘Register Appliance’.

Here’s a quick video walking you through setting up a new location:

If you get two green check-boxes as shown in the image above, you have completed installing the appliance – Congratulations!  

Step 4: If the appliance shows “Not connected”

The “Not connected” message on a freshly started appliance may indicate that there is more than one subnet in your network.  For example, the cameras might have an IP address of 192.168.x.y, whereas other equipment may have an address of 10.0.a.b.  Typically this is seen with having more than one switch in the environment.  In this situation, connect the second ethernet cable to the Spot AI appliance’s second ethernet port (at the back of the appliance) and connect the other end to your router or a switch with outbound internet connectivity.

If you are unsure of how to find your router or a switch with outbound internet connectivity, please contact your network administrator or Spot AI Support.

Once ethernet is connected at both ends, wait for 3-5 minutes for the green checkbox to appear indicating that the Appliance is “connected”.

If it still shows “Not connected”, it may be an issue with the firewall. Use this guide to verify there are no firewall rules that need to be opened.

Step 5: Add cameras.

Important: Please connect all Appliances for the location before moving on to adding cameras.

This will allow the cameras to be automatically load-balanced between all appliances at the location.
Follow Adding a New Camera to the Appliance to add Cameras to your Spot AI Dashboard. 

We hope this article was useful to you, please leave us a comment or feedback as it will help us improve our customer support center.

Setting up Dual Network Interfaces

Overview

The appliance comes equipped with two Ethernet ports at its rear. If the first Ethernet link connecting the appliance to the camera network lacks internet access, you can utilize the second Ethernet port to connect the appliance to a different network that provides internet connectivity. This facilitates secure access to camera feeds via the appliance without leaving the cameras exposed to the internet (For an illustration of this, refer to our Recommended Topologies article).

 

Both Ethernet ports on the appliance are interchangeable. It doesn’t matter which port is connected to the camera switch or the internet.

 

Steps to configure Dual NIC

Setting up the physical connections

Step 1: Plug one of the Ethernet ports of the appliance into a network that provides internet access.

Step 2: Connect the remaining Ethernet port of the appliance to the camera network.

• For more information and videos explaining this, check out this article.

If DHCP is accessible on both sides of the Spot appliance, no additional configuration is needed. However, if a static IP needs to be set up on one or both interfaces, refer to this article.

We hope this article was useful to you, please leave us a comment or feedback as it will help us improve our customer support center.

NTP Server on the IVR

Overview

Network Time Protocol (NTP) is a protocol that synchronizes the clocks of computer systems over packet-switched networks. NTP is used to ensure that the clocks of all systems on a network are within a few milliseconds of each other. This is important for applications that require accurate timekeeping, such as video surveillance.

The Spot Appliance has a built-in NTP server that can be used to synchronize the clocks of cameras that are isolated from accessing the internet. This can be helpful for the physically isolated topology recommended by Spot AI.

Configuration

To configure NTP on a camera, you will need to do the following:

1. Identify Spot Appliance’s IP address: Obtain the IP address of the Spot appliance.
2. Access Camera Configuration Page: Navigate to the camera configuration page using the Remote Camera Proxy.
3. Update NTP Settings: Locate the NTP configuration settings. Enter the IP address of the Spot appliance as the NTP server.
   • Configure NTP on Spot AI Cameras: For a detailed guide on setting up NTP on Spot AI Cameras, refer to our documentation Configure NTP on Spot AI Cameras.
4. Set NTP Interval: Ensure that the NTP interval is set to a value between 10 and 60 minutes.

Once you have configured NTP on the camera, the camera’s clock will be synchronized with the clock on the Spot Appliance. This will ensure that the time stamps on the video footage are accurate.

We hope this article was useful to you, please leave us a comment or feedback as it will help us improve our customer support center.

Guide to Assigning a Static IP Address to Spot IVR

While Spot IVR is pre-configured to acquire an IP address automatically via DHCP (Dynamic Host Configuration Protocol), you also have the option to assign a static IP address manually. This guide will walk you through the process of assigning a static IP address to your Spot IVR, and discuss the advantages and disadvantages of each method.

 

Comparing DHCP and Static IP

Here are the key differences between DHCP and Static IP:

DHCP IP	Static IP
IP is automatically assigned to the device IP may change over time Good for client devices (phones, laptops) where the assigned IP doesn’t matter Requires a router or server providing DHCP IP addresses IP will automatically update if needed	IP needs to be manually configured IP will always be the same Suited for servers where the IP needs to be consistent No DHCP server required If the IP address needs changing, it must be manually updated

 

Steps to Assign a Static IP

To configure a static IP for your Spot IVR, follow these steps:

Step 1: Access Spot IVR’s local troubleshooting page (refer to this article for guidance).

Step 2: Scroll to the “Network Interfaces and Configuration” section at the bottom of the troubleshooting page.

Step 3: Set the IP, gateway, and DNS.

• The static IP address should be in CIDR format, e.g., 172.22.222.5/24, where 172.22.222.5 is the IP address assigned to the IVR and /24 represents the subnet. Contact your Network Administrator for assistance finding an available IP address in your network.
• The gateway is the IP address of the router upstream from the IVR, likely the device that provides your internet connection. In this example, we use 172.22.222.1.
• The DNS server translates human-readable names (like google.com) into machine-readable IP addresses (like 216.58.195.78). Reliable public DNS servers include Google (8.8.8.8, 8.8.4.4), OpenDNS (208.67.222.222, 208.67.220.220), and Cloudflare (1.1.1.1, 1.1.1.2). For redundancy, set two different servers.
• If the static IP is intended for the IVR to access the internet, ensure the DHCP toggle is turned off. If DHCP remains on, the IVR will attempt to use a DHCP-provided IP for internet access, even if there is no DHCP address.
• Public IP addresses cannot be statically configured on the Spot IVR.

Step 4: Save the changes by clicking on ‘Save Configuration’

• It may take a minute or two for the changes to be applied to the IVR. Once enough time has passed, refresh the page to see the new IP configuration.

Note: If a static IP address is configured and DHCP is not toggled off, the Spot IVR will prefer a DHCP IP address over a static IP address when reaching out to the internet and Spot AI Dashboard, even if there is no DHCP address received on that interface.

We hope this article was useful to you, please leave us a comment or feedback as it will help us improve our customer support center.

Understanding Camera Discovery Process with Spot IVR

How Spot IVR Discovers Cameras

Spot IVR uses a process called ARP (Address Resolution Protocol) to discover cameras. ARP is a layer 2 networking protocol that is used to resolve IP addresses to MAC addresses. When Spot IVR sends out an ARP broadcast, it is asking for the MAC address of the device with the specified IP address. If the device responds to the ARP broadcast, Spot IVR can then identify the manufacturer of the device.

 

For Spot IVR to be able to auto-discover a camera, they need to be in the same broadcast domain. A broadcast domain is a group of devices that can communicate with each other directly. If the camera is on a different subnet, Spot IVR will not be able to discover it automatically.

 

Once a camera has been discovered, it will be listed on the Spot dashboard. The dashboard will also display the manufacturer of the camera. If the camera is not identified, it will still be listed on the dashboard, but it will be hidden behind a “Show # Other Devices Found” button.

 

The number of ARP broadcasts that Spot IVR sends out depends on the size of the subnet. For example, if your network is a /24 subnet, Spot IVR will send out 253 ARP broadcasts every 30 seconds (254 usable addresses minus which is assigned to the Spot IVR). If your network is a /16 subnet, Spot IVR will send out 65533 ARP broadcasts every 30 seconds. Spot IVR does not send ARP broadcasts for subnets that are /15 or bigger.

 

Here are some additional details about how Spot IVR discovers cameras:

• Spot IVR sends out ARP broadcasts every 30 seconds.
• The number of ARP broadcasts that Spot IVR sends out depends on the size of the subnet.
• For subnets that are /15 or bigger, Spot IVR does not send ARP broadcasts.
• If a camera does not respond to an ARP broadcast, it will not be discovered by Spot IVR.
• If a camera is on a different subnet, it will not be discovered by Spot IVR automatically.

Here are some tips for troubleshooting camera discovery issues:

• Make sure that the camera is connected to the same network as the Spot IVR.
• Make sure that the camera is turned on and that it is configured correctly.
• Try restarting the camera and the Spot IVR.
• If you are still having problems, check out this article: Troubleshooting Camera Discovery Issues

We hope this article was useful to you, please leave us a comment or feedback as it will help us improve our customer support center.

Troubleshooting an offline Spot AI Appliance

If your Spot AI Appliance is displaying as registered but disconnected on your dashboard, this signifies that the appliance is offline. Being offline restricts the ability to record live video, review past footage, or integrate additional cameras with the appliance. In order to troubleshoot this issue, we recommend the following steps:

Note: We use Appliance and IVR interchangeably.

1. Power Connection Verification: Ensure that the power cord is properly inserted into the appliance’s rear and is also connected to a functional power outlet.
2. Network Connection Verification: Check that a network cable is securely fastened to the back of the appliance and connected to an active internet source. Ensure the activity lights on both ends of the Ethernet cable are operational.
3. Firewall Configuration: If this is your first time setting up the appliance, review our Knowledge Base article on firewall configuration. Confirm that the correct outbound ports and IPs have been permitted through your firewall.
4. Appliance Reboot: Use the power button to turn off the Spot AI Appliance by pressing it for 1 second. Do not depress the button for more than 3 seconds, and do not pull the power cable to reboot. Wait for 30 seconds before turning it back on. Allow 2-3 minutes for the system to fully reboot.

   Note: a reboot requires on-site presence, as the IVRs cannot be rebooted remotely.

5. Hard Drive Activity Check: If rebooting doesn’t restore the connection, look for the hard drive activity light located near the power button on the appliance’s front. If this light is not blinking or illuminating, reach out to our Support team.
6. ISP Modem and Firewall Reboot: Sometimes the ISP modem will cause issues with the Spot Appliance talking to the internet. This could be due to old modem hardware, misbehaving software, or something else. Rebooting will give it a fresh start and clear out any old cookies or caches.
7. Network Cable Port Switch: If the appliance only has one network connection, remove the network cable from the current port on the Spot AI appliance and insert it into the alternative port (the appliance has 2+ network ports).

The Spot Appliance is online when two green check marks appear on the dashboard.

 

If, after implementing all the recommended troubleshooting steps, your appliance remains disconnected, please contact our Support team. Be prepared to provide the appliance’s serial number, which can be found on a white sticker starting with ‘sn’.

We hope this article was useful to you, please leave us a comment or feedback as it will help us improve our customer support center.

Accessing the Spot AI Appliance’s Local Troubleshooting Page

The Spot appliance has a built-in local troubleshooting page that can be used to configure network settings and perform basic troubleshooting. There are a few different ways to access the appliance’s local troubleshooting page.

Remote Access

To connect to the appliance’s troubleshooting page remotely:

1. Navigate to dashboard.spotai.co
2. Click on the Configure at the top of the page
3. Go to Locations on the left menu
4. Select Edit for the location with the appliance
5. Select Appliances on the top menu
6. Select Troubleshoot
7. Make sure the toggle is set to Remote and click Connect to Remote Appliance

Local Access

There are two main ways to connect to the appliance’s troubleshooting page locally:

A. Using the Serial.Local Address

To connect to the appliance’s troubleshooting page locally:

1. Navigate to dashboard.spotai.co
2. Click on the Configure at the top of the page
3. Go to Locations on the left menu
4. Select Edit for the location with the appliance
5. Select Appliances on the top menu
6. Select Troubleshoot
7. Make sure the toggle is set to Local
8. Make note of the appliance’s password in #3 as it will be required to get in
9. Navigate to the URL in #2 where it says “Navigate to https://sn4b-abc123.local/www” by clicking it
10. Once the page comes up, enter the password to access the page

B. Using Static Fallback IPs

If both Remote access and the serial.local address fails, there are unique pre-configured static IPs built into each network interface. To find the IPs configured to the specific appliance:

1. To locate these IPs, follow steps 1-7 under Remote Access and select “Local.”
2. You’ll find “Wire Connection 1” and “Wire Connection 2” listed with two IPs each.
3. The motherboard ethernet port (surrounded by USB ports) corresponds to “Wire Connection 1.” For Spot Business P340, “Wire Connection 2” represents the PCIe card ethernet port below.
4. Note down the IPs listed on the Dashboard.
5. Temporarily adjust your computer’s IP to match the first three octets of the appliance’s static IP and set the fourth octet to be one less. Set the Subnet Mask to 255.255.255.0.
   • Example 1: If the appliance’s static IP is 10.170.50.220, change your computer’s IP to 10.170.50.219.
   • Example 2: If the appliance’s static IP is 192.168.78.70, change your computer’s IP to 192.168.78.69.
6. Finally, try to access the IPs retrieved from the Dashboard using the format: https://[IP Address]/www (e.g., https://10.170.50.220/www or https://192.168.78.70/www).

We hope this article was useful to you, please leave us a comment or feedback as it will help us improve our customer support center.

How to check which NVR license and features you have

This article will show you how to check your current IVR license.

1. First login to your Spot AI Dashboard: http://dashboard.spotai.co
2. Once in the Spot AI Dashboard, click on the Maintain tab in the main navigation
3. On the Maintain screen, click on the Appliances tab.
4. From here, if you look at the Appliances screen, your appliances’ serial numbers will be listed in the leftmost column. Find the prefix (the 3–4 characters in the serial number before the dash) and refer to the table below

We hope this article was useful to you, please leave us a comment or feedback as it will help us improve our customer support center.