1. Wi-Fi Range Extender:

2. Mesh Wi-Fi System:

3. Powerline Adapters:

4. Reposition Your Router:

5. Upgrade Your Router’s Antenna:

6. Consider a Wired Connection:

Important Tips:

Alternative

Extending WiFi coverage to support an outdoor wireless security camera requires ensuring a strong and stable signal in the camera’s location. Here are practical methods to achieve this:

1. Position the Router Strategically

2. Use a WiFi Extender or Repeater

3. Install a Powerline Adapter with WiFi

4. Upgrade to a Mesh WiFi System

5. Use a Dedicated Outdoor Access Point

6. Upgrade the Camera’s WiFi Antenna (If Removable)

7. Check for Interference

8. Switch to a Wired Connection

9. Test Signal Strength

Would you like guidance on selecting specific equipment or troubleshooting signal issues?

By considering these options, you can effectively extend your Wi-Fi range and ensure a reliable connection for your outdoor security camera.

Deploying outdoor WiFi is always necessary for deploying outdoor wireless security cameras. There are many options for extending WiFi. The optimal choice depends on the places and environments in that outdoor wireless cameras are installed.

There are two advisable solutions to extend the WiFi just around your house’s outdoor perimeter within 100 meters (300 feet). A network extension to the remote location farther than 300 feet will need a point-to-point wireless bridge.

1. Near Site WiFi Extension to the Outdoor Wireless Security Cameras (up to 100 meters or 300 feet)

It’s hard for WiFi signals to penetrate wire-filled stucco walls or stone walls. To provide strong WiFi outside for the outdoor cameras, one WiFi extender installed outdoors would avoid the stifling impact of walls on WiFi signals. There are two kinds of products—Powerline WiFi extenders and outdoor WiFi access points—to provide WiFi outside the home.

1.1 Near Site Outdoor WiFi for Cameras: Powerline WiFi Extenders

If you install your outdoor wireless camera under your eaves or in the backyard, plugging in a powerline WiFi extender around is an excellent way to solve the outdoor WiFi issues. As the powerline adapters are rated as indoor devices, a covered patio or waterproof electric box is needed to stand the harsh outdoor environments.

TP-Link TL-WPAxx series powerline wireless adapter kit is the easiest solution, providing two powerline adapters. One adapter installed indoors relays the data from the network cable to the power line. The second adapter broadcasts the WiFi signal to your cameras. Refer to the Outdoor Solution Guide for the installation tutorial and examples. The complete introduction of Powerline adapters will help you understand whether this solution is suitable for you.

1.2 Near Site Outdoor WiFi for Cameras: Outdoor WiFi Access Points

If your patio is not enclosed or the outdoor wireless cameras are installed further from your home, you may need an outdoor access point. TP-Link offers Omada EAP series omnidirectional outdoor access points for outdoor WiFi. They come with IP67 or IP65 waterproof and dustproof housing and a -30–70°C (-22–158°F) operating temperature range. They are designed to protect the outdoor access points against harsh outdoor conditions.

According to the areas of deploying outdoor cameras, there are two deployment methods. The basics are listed below. Refer to Get Outdoor WiFi with Outdoor WiFi Access Points for more details. Go to the Outdoor Solution Guide for the installation tutorial and examples.

1.2.1 WiFi Outside for Relatively Small Areas

One or two outdoor WiFi access points are deployed to connect the outdoor wireless cameras in relatively small areas. With the included passive PoE adapter, connect the Omada outdoor access points with your existing router to simultaneously provide data and power using a single Ethernet cable.

1.2.2 WiFi Outside for Relatively Large Areas

Several outdoor WiFi access points are deployed to connect outdoor wireless cameras across relatively large areas. The PoE switches or passive PoE adapters connect the Omada access points with a single Ethernet cable. Omada Mesh technology can wirelessly connect to the outdoor access points without additional cable if some access points cannot link to LAN ports. With Mesh technology, the maximum distance of extending outdoor WiFi can be multiple hundreds of meters.

2. Remote Site Network Expansion (More than 100 m and up to 30 km)

You can use the Pharos CPE series directional outdoor wireless antennas to build a wireless bridge to expand the network for miles. It is perfect for remote surveillance systems covering vast areas. You can also broadcast the wireless signals with an additional wireless access point on the remote site when necessary.

Refer to Pharos Solution to discover what Pharos products can bring. Go to the Outdoor Solution Guide for the installation tutorial and examples of Pharos wireless products. Refer to How to Connect Your Cameras from a Long Distance for using fibers to connect remote cameras.

3. Summary of Extending WiFi to Outdoor Wireless Security Cameras

So, ready to install your outdoor wireless cameras and choose the best outdoor WiFi solution. Let us know your idea about the outdoor WiFi on social media with #tplinkoutdoor!

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“improving wifi signal strength for outdoor camera in remote location”, “how to avoid wifi interference for outdoor security cameras”, “using a point-to-point wifi bridge for long distance outdoor camera connection”, “extending wifi to a detached garage for security camera without running wires”, “best outdoor wifi solutions for rural areas with weak internet connection”, “how to choose the right wifi extender for your outdoor security camera setup”

<p>The post How to Extend WiFi for the Outdoor Wireless Security Camera first appeared on NVR IPCAMERA SECURITY.</p>

Smart Bird Feeder Camera,1080P HD Camera Auto Capture Bird Videos & Solar Panel, App Notify When Birds Detected, Free AI Identify Bird Species, Bird House with Built-in Microphone.

Download Bird Lover app

Download and install the Bird Lover App for either IOS or Android.

Login Bird Lover app

Once downloaded, the APP will prompt you to register your device. Enter your phone number or email address which one makes you feel comfortable and select the country you live in. You will receive the registration code. Input the registration code, then create a password.

Note

Indicator Description

Connect Bird Lover Bird Feeder Camera To Wifi

1. Turn on the Bird Lover Bird Feeder camera power and you will see the indicator light flashing quickly and hear a sound.

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2. Open the Bird Lover App, click +, select your Bird Feeder Camera (you can choose one at random, the connection is the same), and then follow the instructions of the App.

3. Bird Lover Bird Feeder Camera only supports 2.4G wifi, please make sure your current wifi is 2.4G.
Enter your wifi password, make sure the wifi password and wifi are correct and click Next.

4. Scan the QR code with the Bird Feeder camera. You will hear a prompt sound after a successful scanning.

NOTE: The QR code needs to be aimed at the camera below

5. Wait for Bird Lover Bird Feeder Camera to connect to your wifi, about 60-120 seconds.

Detection settings

1. Turning on or off the “Motion Detection” at the Features interface.

2. Make sure there is an option to turn on notifications.

Click “ME” in the lower right corner, Click the settings button in the upper right corner,Click App Notification.

3. Click “Alarm” to turn on or off. You also can set schedule for “Do Not Disturb Schedule” at the same interface.

Identify live birds

1. Click “bird” icon

2. Click “Gallery”-Click “photo”-Click “bird” icon

Reset Bird Lover Bird Feeder Camera

Press and hold the reset button for 5 seconds to reset the camera.

Bird Lover APP INTERFACE INTRODUCTION

Install Bird Feeder Camera

1. Stick the sticker on the tree or wall and drill holes within the range marked on the sticker.

2. Insert the green plastic screw spacers into the hole.

3. Fix the bracket with long screws.

4. Install the bird feeder and align the three holes underneath.

5. Fix bird feeder with three short screws.

6. Install the perch with the two screws in the package.

7. The bird house can rotate left and right.

How to Charge Bird Lover Bird Feeder Camera?

Bird Lover Bird Feeder Camera FAQ and Troubleshooting

How to get it to connect to two different routers?

It cannot be connected to two different routers at the same time.If you want to change routers, you will need to reset the camera and reconnect your phone and camera. Please make sure that your phone and camera are both connected to the same Wi-Fi network before pairing.

How to reset Bird Lover Bird Feeder Camera?

Why The current network is in poor condition/The APP keeps going round in circles?

The network signal is weak if there are walls between the outlet, router and phone. This is because the network signal is absorbed or blocked by walls or large obstacles. It will help to have strong Wi-Fi with a Wi-Fi extender/booster.

How to charge Bird Feeder Camera?

A solar charging panel integrated into the roof can provide a constant source of power to support the smart bird camera. You can charge the battery of the Bird Box Camera via USB for continuous charging at night and on rainy days.

Why the Bird Lover Bird Feeder Camera battery is drain so fast?

It is low power consumption camera. Plus the solar panel power in charge, it can maintain the daily energy consumption in sunny day. If the battery drains too fast, you should check:

How to identify birds species?

Simply click on the “Identify” icon and the app will identify the bird species and provide a description of the bird. See the manual for details.

Why the recognition result is wrong?

The accuracy of the results depends on the angle and clarity of the bird images.

To ensure a correct result, please ensure that the image is clear enough. The identifying features (bird’s head, tail, wings or pattern on feathers) should not be obscured by obstructions.

The bird should be in the main position in the picture; try to capture the best moment to recognise the bird if the previous recognition accuracy rate is too low; if there are two or more bird species in a picture, the identified result will be the one in the main position.

How many account can connect this Bird Lover Bird Feeder Camera ?

Only one account can connect to Bird Lover Bird Feeder Camera, you can share it with other accounts through the sharing function.

Can I use the Bird Lover Bird Feeder Camera without a TF storage card?

It is not affected for daily use without TF storage card. Without storage card, it can receive notifications, watch in real time, take pictures and record videos (It will be stored in the APP Gallery );

Just can’t record.

Will this camera show video through the app if my phone is 5g?

Yes.

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<p>The post How To SetUp Bird Lover Bird Feeder Camera first appeared on NVR IPCAMERA SECURITY.</p>

WiFi Camera 3rd Gen setup via Green Feathers app

This guide shows you how to set up your WiFi Bird Box Camera, Solar Powered WiFi Camera, or Garden Wildlife Camera on WiFi

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Before you begin

Test the WiFi signal strength by taking your smartphone/tablet to the site where you plan to install your camera; if it has a weak signal at the installation site then the camera may struggle to maintain a connection (see section 9 Hints & Tips at the bottom of the guide for help with WiFi signal strength)
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Insert a micro SD card if you have one; hold the camera with the lens facing up, then insert the micro SD card with the metal contacts facing up. Push it in fully until you feel it click into place. If you have trouble inserting the SD card to the point where it clicks into place, hold it down with your thumb then use a thin object like a pen to push it down fully
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Before you mount the camera in the bird box, make sure it’s connected to your WiFi router and can be viewed on the app. It’s best to set the camera up when it’s plugged in a different room to your router, then once it’s connected you can unplug it and install it in the final location

Ensure the device being used to set up the camera is connected to the same WiFi network that you want the camera to be connected to (this is only required for the setup process)

Make sure you know the name and password of the WiFi network which the camera will be connected to

Make sure that you are connecting the camera to a 2.4GHz WiFi signal; if you don’t know what this is you can read more here
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Plug in the power supply into the trailing cable of the camera; after the camera has powered on you will hear a three note chime, and the camera will start saying “Wait for WiFi config”

Remove the lens cap on the camera, if it has one, and remove the cap on the reset button 
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Download the Green Feathers app for Android from the Google Play store by clicking here.

Download the Green Feathers app for iOS from the App store by clicking here.

Let’s get started

To get started, open the app:

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1. Registering an account

Tap ‘Sign Up’ to create an account, then select ‘Agree’ for the ‘User Agreement and Privacy Policy’. If you have already signed up then skip below to the section called ‘Adding the camera to the app’.

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Once your account is all setup, just log in to the app!
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2. Adding the camera to the app

The first time you go to the Home page, you can choose to allow the app to use your device location. This is not essential, but helps with some features. Next, click the green ‘+’ icon at the top right of the screen.

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Now select the model of camera you are setting up, then select “QR mode”:

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3. Setting to QR mode and resetting the camera

Follow the instructions on the app or below to reset the camera.
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Now tick ‘Next step’ and select ‘Next’.
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4. Entering the WiFi details

Now you need to enter the details of the WiFi network that you want the camera to connect to. The name of the WiFi network which your phone or tablet is connected to should be automatically filled in, so just enter the password. To change the WiFi network your device is connected to, tap the icon to the right of the WiFi name:

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5. Scanning the QR code

When you select ‘Next’, the app will display a QR code to you. Point the camera 15-20cm away from the QR code, directly facing the screen, and the camera should register it and say ‘Connect router’. When it says this, tap the ‘I Heard a Prompt’ button.

If the camera is not scanning the QR code, try slowly increasing or decreasing the distance between the camera and phone screen to bring the QR code into focus. It can sometimes be easier with the phone placed on a flat surface to help keep the camera pointed in the right direction while slowly moving it.

It is also possible to re-adjust the focus on the lens which can be done by gently twisting it. The nut around the bottom of the lens will need loosening first. It is best to adjust the lens a small amount at a time as it shouldn’t be far out of focus.

After you have tapped the ‘I Heard a Prompt’ button, the app should automatically begin connecting to the camera. 
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After a minute or so, it should have found the camera and added it to the app, you can set a name for the camera now, or later on in the settings menu.

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6. Troubleshooting

If the camera does not connect to your WiFi:

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If you have connected it to your internet router, but it shows the message ‘Establishing encrypted channel‘ and doesn’t load: 

Remember, this guide only applies to the 3rd Gen NCIP3WF which was released in December 2020, if you have an older model of the camera have a look at our guide for the NCIP9WF or for the NCIP2WF. If you are unsure which camera you have, have a look at this article.

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7. Adding and renaming the camera

Now you can rename the camera by tapping the pencil icon to the right of the camera name. Once it is added, to view the camera go back to the ‘Home’ page using the icon at the bottom left then select your camera from the list.

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To view the camera go back to the ‘Home’ page using the icon at the bottom left then select your camera from the list.

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To do next

Getting started with your Solar Powered Battery Camera

To view the settings for the camera, select the pencil and paper icon at the top right of the camera live feed. To find out more about the settings, have a look at this guide.

To read about the motion detection settings, have a look at this guide.

If you want to get the device added to other phones, tablets or computers, you won’t need to go through this process again, just follow this guide to get it done in a few minutes.

For a list of all the useful guides we have for this camera, you can look here.

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Hints & Tips

Wired Bird Box Camera 3rd Gen setup via Green Feathers app

This guide only applies to 3rd Gen Green Feathers Wired Bird Box camera (GFIP3) or Garden Wildlife camera (GFIP320BWF) when not using WiFi

If you are unsure which model of camera you have, have a look at this article.

Before you begin

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Download the Green Feathers app for Android from the Google Play store by clicking here.

Download the Green Feathers app for iOS from the App store by clicking here.

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Let’s get started

To get started, open the app:

1. Registering an account

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Once your account is all set up, just log in to the app!
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2. Selecting the connection method

On the Home page, click the green ‘+’ icon at the top right of the screen.

Select the type of camera that you have from the grid shown, for wired setup it will either be Garden Wildlife Camera or Wired Bird Box Camera.

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Now select Ethernet mode and follow through the prompts that show on the screen to connect your camera.

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The app will start searching for your camera with a 2minute count down, once it has been found you will be presented with the screen below.

Once the circle has filled and the camera is connected to the network, you can set a name for the camera by tapping on it.

If the camera does not connect at this stage, try going through the wired setup steps again without resetting the camera.

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4. To do next

To view the settings for the camera, select the pencil and paper icon at the top right of the camera live feed. To see the meanings of the settings, have a look at this guide.

If you want to get the device easily added to other phones, tablets or computers, you won’t need to go through this process again, just follow this guide to get it done in a few minutes!

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5. Resetting the camera

1. Power on the device and wait for it to play three notes to indicate it has started up
2. Press and hold the reset button for 5 seconds; you will hear it say ‘Reset, camera reboot’.
3. When the camera starts saying ‘Wait for Wi-Fi config’ or has a flashing red indicator light, tick ‘Next step’. Once your camera has been reset you can re-connect it to Wi-Fi.

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<p>The post Green Feathers 3rd Gen Camera Setup Guide first appeared on NVR IPCAMERA SECURITY.</p>

ATTENTION: Prior to purchasing and installing an accessory antenna, read the product specifications of your receiver to determine if your receiver has a weatherproof housing. Installing your weatherproof receiver outdoors provides a better line-of-sight between the receiver and the camera, increasing the strength of the wireless signal. See your product specifications to determine the weatherproof rating of your receiver.

The Directional Wireless Panel Antenna and the Omni-Directional Antenna are used to extend the range of one or multiple wireless or wire-free cameras.

Directional Wireless Panel Antenna (ACCANTD9)

Omni-Directional Antenna (ACCANTO8)

Use the 2.4GHz Directional Wireless Panel Antenna (ACCANTD9) to focus a wireless signal onto one specific wireless device (camera or receiver) to increase the range of transmission. A clear line-of-sight between the antenna and the wireless device needing range extension is required.

Use the 2.4GHz Omni-Directional Antenna (ACCANTO8) to enhance the signal of one or multiple cameras that are paired to a single or dual antenna receiver. You may also use two Omni-Directional Antennas to extend the range of all cameras paired to a dual antenna receiver.

REQUIREMENT: To connect the antenna directly to the camera or receiver, the device must have a removable SMA type antenna. Visit www.lorextechnology.com/compatibility to ensure the antenna is compatible with your camera or receiver model.

Lorex Wireless Cameras and Monitors guide 2024

Also Read  : Lorex Camera Troubleshooting

Recommended Antenna Installation Methods

Your antenna needs will vary depending on the setup of your camera system, the number of cameras that require range extension, and the number of channels on your wireless receiver. Review the scenarios below to ensure you have the correct antenna and installation method to meet your needs.

Click a setup scenario to see the recommended installation method:

Combining Accessory Antennas

If you have installed your accessory antenna according to the recommended installation methods and would like to enhance wireless signal strength even further, you may add an additional Directional Wireless Panel Antenna (ACCANTD9) directly to a camera. The additional Directional Wireless Panel Antenna can be used with a Directional Wireless Panel Antenna or with an Omni-Directional Antenna attached to the receiver.

Click an antenna combination to see recommended installation methods:

Scenario 1: Extend the range of one camera paired to a single antenna receiver

To extend the range of one camera connected to a single channel receiver, use the Directional Wireless Panel Antenna (ACCANTD9).

The Directional Wireless Panel Antenna can be connected in two configurations.

Configuration 1. Connect the antenna directly to the camera

Configuration 2. Connect the antenna directly to the wireless receiver

REQUIREMENT: The antenna connects using an SMA cable and replaces the existing antenna on either the camera or wireless receiver. Check www.lorextechnology.com/compatibility to determine if your product is compatible with the antennas.

Scenario 2: Extend the range of one camera paired to a dual antenna receiver

To extend the range of one camera connected to a multi-channel receiver, use the Directional Wireless Panel Antenna (ACCANTD9). Connect the Directional Wireless Panel Antenna directly to the camera.

Scenario 3: Extend the range of select cameras paired to a dual antenna receiver

To extend the range of select cameras on a multi-channel receiver, use the Omni-Directional Antenna (ACCANTO8).

Connect the Omni-Directional Antenna to one of the antenna ports on the wireless receiver.

REMINDER: Each antenna port on a dual antenna receiver is associated with specific camera channels. One antenna communicates with odd numbered channels (1, 3, and 5), while the other antenna communicates with even numbered channels (2, 4, and 6). See the table below for dual antenna channel configurations.

If you connect the Omni-Directional Antenna to an antenna port and your wireless signal does not improve, try switching the Omni-Directional Antenna to the other antenna port or pairing your camera to a different camera channel.

Scenario 4: Extend the range of all cameras paired to a dual antenna receiver

To extend the range of all cameras on a dual antenna receiver, connect an Omni-Directional Antenna (ACCANTO8) to each antenna port on the receiver.

IMPORTANT: Two Omni-Directional Antennas are required to accommodate this setup.

Combination 1: Combine two Directional Wireless Panel Antennas

If you are using a Directional Wireless Panel Antenna (ACCANTD9) to enhance the signal of a single camera with a single channel receiver, you can use an additional Directional Wireless Panel Antenna to further enhance the wireless signal.

Connect one Directional Wireless Panel Antenna directly to the camera and one Directional Wireless Panel Antenna directly to the wireless receiver. To maximize signal strength, it is recommended to aim the two antennas directly at each other with a clear line-of-sight.

Combination 2: Combine a Directional Wireless Panel Antenna with an Omni-Directional Antenna

If you are using an Omni-Directional Antenna (ACCANTO8) to enhance the signal of multiple cameras, you can further enhance the signal of a specific camera by connecting a Directional Wireless Panel Antenna (ACCANTD9) directly to the camera.

A clear line-of-sight between the Directional Wireless Panel Antenna and the Omni-Directional Antenna is recommended to maximize signal strength.

Lorex SD Pro App: Changing / resetting the password

If the password for the Lorex SD Pro app to view the Wireless Home Monitor is lost or forgotten it will need to be reset.

To reset the Lorex SD Pro app password:

1.Ensure that your Wireless Home Monitor is connected to a network router using the included Ethernet cable.

2.On the Wireless Home Monitor tap the Menu icon ().

3.Use the joystick to select Settings > Network > Reset Password.

4.Select Yes to confirm.

5.Tap the Menu icon () repeatedly until all the menus are closed.

6.Launch the SD Pro app and enter the default password. Refer to your user manual for your default password. You will be prompted to create a new password.

Lorex SD Pro App: Setting up Wireless Home Monitor remote access

You can access and view wireless cameras from a Wireless Home Monitor system using an iPhone, iPad, or Android smartphone or tablet using the Lorex SD Pro app. It is available at the App Store or Google Play Store.

Prerequisites:

To set up the mobile application:

LW2700 Wireless Home Monitor: Included cables and accessories

LW2700 Series Wireless Home Monitors support wireless cameras using a wireless signal. They do not have an internal battery and require a connection to a power source. Refer to your user manual for model specific information on cables and accessories. Click here for downloads and documentation for your product.

Most wireless home monitors include the following cable connections and accessories when purchased:

Network: Wireless camera Internet requirements

Standard wireless cameras that connect to a DVR / NVR, do not need access to the Internet to function. Stand-alone IP cameras do not require an Internet connection for basic functions, but an Internet connection is required for full functionality.

Security Cameras: Understanding Field of View (FOV)

Field of View (FOV) is the maximum observable area that is seen at any given moment through an optical device such as a camera lens. The coverage of the area can be measured using the horizontal and vertical distances to find the diagonal of the area in degrees. Mathematically, the FOV is calculated using the horizontal dimension of the sensor (h) and the Focal Length (F).

You can find the camera’s Field of View details in the Specifications sheet. Click here for additional support content including security camera documentation.

The Camera Lens, Sensor and Focal Length

Focal length (F) is the distance between the center of a lens and its sensor. The size of the lens is the aperture size.

These factors affect field of view. A narrower focal length captures more of the scene and displays a larger field of view. A wider focal length magnifies a scene and decreases the field of view. The higher the focal length value the lower the FOV.

Types of Camera Lenses

Fixed: a fixed camera focal length provides an Angular FOV which is permanently set and cannot be adjusted by the user. Varifocal: the camera focal length can be manually adjusted by the user. Generally, this is done manually with screws or dials. At Lorex we have motorized varifocal cameras that allow you to digitally zoom using your phone or NVR without losing details. These lenses provide flexibility and customization for your camera image needs.

The importance of Field of View

A wide angle lens or smaller lenses produce a greater field of view and captures more objects in a scene enhancing your ability to cover larger and wider areas such as foyers, parking lots or warehouses.

A narrow angle lens or larger lenses produce a smaller field of view; capturing a limited area, but the camera quality image improves in detail. These are designed to monitor a specific object, such as cash registers, entrances/exits, hallways or objects of value.

How to Calculate the FOV

To calculate the FOV requires the sensor size and the focal length of the lens: h = Sensor Size F = Focal Length of the Lens

FOV is represented by this equation: FOV = 2tan-1(h) / 2F

Example: h = 4.7mm F = 6mm FOV = 2tan-1(h) / 2F = 2tan-1(4.7)(12) = 2tan-1(0.39) = 2(21.4°) = 42.8°

W482CAD – 2K Wi-Fi Camera : Frequently Asked Questions

The following FAQ article answers many of the general questions about the 2K Wi-Fi Camera with Smart Deterrence (W482CAD). Where applicable, the FAQ includes links to articles where you may find more information.

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Where do I place my Lorex 2K Wi-Fi Camera?

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How should I position my Lorex 2K Wi-Fi camera?

When mounting the camera on a wall, make sure of the following:

 Accuracy of person detection will be influenced by multiple factors, such as the person’s distance from the camera, the height of the person, and the height and angle of the camera. Night vision will also impact the accuracy and distance of detection.

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How do I enable motion detection and person detection?

1.Launch the Lorex App.

2.Tap  icon above the channel thumbnail on the Devices screen.

3.Tap Motion Detection Settings.

4.Tap  icon to enable Motion Detection.

Note: If motion detection is disabled, general/person/vehicle detection will automatically disable and you will not receive any motion detection notifications in the Lorex App.

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How do I customize Motion Zones™?

Motion Zones™ allows you to customize your device’s motion detection region. Motion Zones™ screen consists of the following settings:

To set Motion Zones™

1.Launch the Lorex App.

2.Tap  icon above the channel thumbnail on the Devices screen.

3.Tap Motion Detection Settings.

4.Tap Motion Zones™.

 For full instructions on how to set customized Motion Zones™, see Configuring Motion Zones™.

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Why am I receiving so many notifications?

There are a few ways you can lower the number of notifications you are getting.

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How do I enable Color Night Vision?

1.Lauch the Lorex App.

2.From the Devices screen, tap  icon to configure device settings.

3.Tap  icon to disable Auto Night Vision.
Note: Disabling Auto Night Vision will force the camera into Color Night Vision mode. Recommended in low-light conditions.

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How to activate Two-Step Verification?

1.Launch the Lorex App.

2.Tap Settings.

3.Tap Account Settings.

4.Tap Two-Step Verification.

5.Tapicon to enable Two-Step Verification.

For detailed setup instructions, see Two-Step Verification Setup.

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How to optimize video quality?

1.Launch the Lorex App.

2.Tap  icon above the channel thumbnail on the Devices screen.

3.Tap Video Settings.

4.Tap  icon to enable HDR (High Dynamic Range).

Note: Enabling HDR optimizes video picture in high-contrast conditions such as under-lit and over-lit areas.
By default, the video quality is set to High (2x1080p HD).

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What is Home & Away™?

Lorex App can automatically use your location to manage your notifications when you are at home or away. The app will notify you when you are inside/outside of your set home perimeter.

To start using this feature, navigate to your mobile device settings and enable Location services for Lorex App.

For detailed setup instructions, see Configuring Home & Away™.

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How do I activate the LED deterrence light when motion is detected?

1.Lauch Lorex App.

2.From the Devices screen, tap  icon to configure device settings.

3.Tap Deterrence Light Brightness.

4.Tap  icon to enable camera’s deterrence light whenever motion or person is detected.

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How do I remove the 2K Wi-Fi Camera from my account?

1.Launch the Lorex App.

2.From the Devices screen, tap  icon to configure device settings.

3.Tap Remove Device.

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How to permanently delete data of 2K Wi-Fi Camera?

Refer to Formatting Device Storage for more information.

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Does my device support WPA2 or WPA3?

Your device supports Wi-Fi Protected Access 2 (WPA2) which is the industry standard security protocol for Wi-Fi networks. WPA2 offers security against unauthorized access and data interception and is supported by most Wi-Fi routers including those that support both WPA2 and WPA3. It employs Advanced Encryption Standard (AES), an encryption mechanism, which secures communication between your camera and Wi-Fi network to keep transmitted data confidential. For information on which devices support WPA2 and which devices support WPA3, please refer to “WPA2 and WPA3 Supportive Devices.”

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What are the compatible SD cards?

Refer to Compatible SD Cards and Storage Sizes for more information.

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What devices are compatible with the 2K Wi-Fi camera?

Refer to Product Compatibility Chart for more information.

W482CAD – 2K Wi-Fi Camera : Installation

This article provides instructions to install your Lorex 2K Wi-Fi camera with Smart Deterrence (W482CAD).

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What is included in the box?

The above contents are based on one camera.

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How to connect with Lorex App

3.Open the Lorex App app and create an account or login with your credentials.

4.Tap  icon to add a new device, then follow the in-app instructions to complete the device setup.

For full instructions on Lorex App setup, see Connecting with Lorex App.

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How to mount 2K Wi-Fi Camera to the wall

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How to mount 2K Wi-Fi Camera to the ceiling

Wi-Fi Security Cameras – How to Read a MicroSD card

To view the contents of a MicroSD card on a laptop or computer, follow these steps:

a. Select the day to play back:

b. Click on the available folder:

c. Within the folder, click either the day folder (Video files) or the jpg folder (Snapshots):

d. Click to select a video time from 00 – 23 hours:

6.Click the MP4 video file to view the video. 

Wireless Home Monitor: Audio not working

If the audio is not working on your Wireless Home Monitor:

• Ensure that the protective film is removed from the camera lens.

• Ensure that the monitor volume is not muted. A mute icon () will be visible on the screen if the volume has been muted.

• Turn the monitor volume up using the volume buttons on the side of the unit. Location will vary by model. For exact location of volume buttons for your model, refer to your user manual. Click here for downloads and documentation for your product.

• The camera must be in Full Screen mode for audio. Tap the Channel Select icon () to switch between channels in Full Screen mode. Audio is disabled in Quad mode.

If audio is not working after increasing the volume and viewing in Full Screen mode, restore the system to default settings.

To restore your monitor to default settings:

CAUTION: Restoring to default settings will erase any setting input on the monitor. Your monitor will need to be reconfigured.

1.On the monitor tap the Menu icon ().

2.Use the joystick to select Settings > Default Settings.

3.Select Yes.

.

<p>The post Lorex Wireless Cameras and Monitors guide 2024 first appeared on NVR IPCAMERA SECURITY.</p>

1. How to setup microSD  card record settings

SD card installation video：https://www.youtube.com/embed/nbpofPlUV2k

Note: Cameras maximum support 128 GB SD card.

1). Remove power cable before inserting the microSD card to the camera.

2). MicroSD card format and record setting

Log in “SriHome” App and follow the steps:Settings -> Record Setting .

There are 2 types of recordings：

24/7 recording: 24/7 recording refers to the continuous recording of the camera which is about every 10 minutes as a node continuous recording.

Alarm recording: The camera captures footage only when the motion detection alarm is activated.

Read Next :

• How to setup Sricam SriHome Products
• Sricam installation and user guide
• V380 IP Camera Installation Manual

The system does not detect SD Card.

Followings are a few possible reasons why this may be occurring:

1. Please power off camera before inserting SD card into camera.

2. The SD card read&write speed not good, please use a SD card with class 10 or above class 10.

4. The SD card is broken.

3. The SD card has not been formatted properly.

5. The SD card slot is faulty.

Sricam IP Camera Setup Guide

SD card video playback view:

Note:Both 24/7 recording and Alarm recording cannot be opened at the same time ,only one of them can be opened.

2. APP prompt “offline” when adding camera

See “camera offline” when  the setup procedure

Here are questions which may help you to shoot the issue when you use an Ethernet cable to connect the IPcam to the router:

1. Make sure the Green LED on the cable connector is flashing . If not, the connect between the camera and the router is still off.

Double check to ensure both two ends securely connected. You can also try other ports which on the router.

2. Make sure your mobile phone connect to same router or same LAN as the camera cable connecting.

3. Make sure DHCP is enabled on your router.

4. Make sure NO MAC filter enabled on your router. Or you need to disable MAC filter temporiaily before successfully configure camera.

5. When you switch from Ethernet to WIFI on the app, it will ask for WiFi password, make sure the provided WiFi password is correct.

3. How to Setup Motion Detection Alarm

Step1: Enable motion detection alarm

Note: The alarm notification will be pushed just ONE time within 30 seconds

Step1-1: Tap “Setting” button >> “Settings” >> “Alarm settings” be the alarm setting window as figure 1 and figure 2.

Sensitivity: The greater the number, the higher the sensitivity, the camera will be more easily alarmed.

Step1-2: Enable “Motion Detection Alarm”as figure 2

Note: Set mobile push notification as follows

Android

iOS

4. Camera’s Wi-Fi is unstable and often offline

Followings are a few possible reasons why this may be occurring:

1. Check whether antenna is tightened.

2. To check Wi-Fi signal, in normally, it should be more than 3 bars.

(The distance between the camera and wifi router being too far might cause wifi signal to be less than 3 bars ).

3. WiFi channels: check if WiFi channels are busy, possibly reconfigure to “Automatic”.

4. The camera IP address conflicts with other devices, needing to set camera IP address to be a

fixed one.

5. Change the name of the wireless network (SSID): If there are different wireless networks with the same name (SSID) in your

environment-perhaps because a neighbor uses the same wireless router,a wireless repeater has the same name as the router – WLAN

devices could try to automatically connect to the wrong wireless network ,Therefore, set up a unique wireless network name in your

wireless router or repeater.

6. Set maximum transmission power:In some wireless routers, the transmission power can be reduced,which reduces the performance

of the wireless network. Make sure your wireless router has the maximum transmit power set.

5. The system does not detect an SD Card

Followings are a few possible reasons why this may be occurring:

1. Please power off camera before inserting SD card into camera.

2. The SD card read&write speed not good, please use a SD card with class 10 or above class 10.

3. The SD card is broken.

4. The SD card has not been formatted properly.  please format sd www.sricam.com/srihome/download

5. The SD card slot is malfunctioning.

6. Can’t connect WiFi

If you fail to setting WiFi for ip camera, please make sure your router：

1. All IP Cameras support 2.4G HZ WIFI，only some IP cameras don’t support 5GHZ Wi-Fi.

2. NO MAC filter enabled on your router. Or you need to disable MAC filter temporarily before successfully configuring camera.

3. Router’s DHCP is enabled, after setting up and setting a fixed ip address for IP camera, you can disable DHCP again.

4. The WiFi Encryption is WPA/WPA2-PSK, either AES or TKIP encryption is OK if you are not using WPA/WPA2.

There is possible using WEP. It is recommended to use WPA/WPA2 now because WEP is quite old technology and not safe nowadays.

5. WiFi Channel needs to set as AUTO in order to avoid busy channels.

Inconsistent signal, it could be due to:

1) Too many devices sharing the same internet network. Please try to disconnect other devices.

2) The IP camera is too far from the router if using WIFI connection.

• Other quality and setup issue, please reset camera to factory default.

7.How to set the privacy zone

1. Open the SriHome APP, click the settings button, and then click “Video Settings”

2. Click “▼”, select “Area 1”, and then randomly select an area on the video screen of this interface, and then click “Save”.

3. Back to the video viewing interface, you can see the privacy area just set

Note: If you need to clear the privacy area, go back to the video settings and click “Clear Current Area” or “Clear All Areas” to cancel the privacy area (a total of 4 privacy areas can be set)

8. How to restore the camera to factory settings?

Step 1: Power on the IP Camera and wait for about 30 seconds

Step 2: Keep pressing the RESET button for about 15 seconds then release.

Then camera successfully restore to factory settings  (password default : 888888).

9. Multiple-view on srihome App

Step 1 ：Tap the “multiple view” icon as Figure 1.

Step 2 ：On the pop up windows select the camera which you want to multiple view as figure 2.

Step 3 ：Tap “Next”to pop up multiple view.

Note:In multi-scree mode, you can watch up to 4 devices at the same time(except NVR).

10. How to retrieve the ID number if the camera’s ID tag is lost or damaged

1) When the SriHome App does not add a camera:

Please power on the camera, press and hold the reset button for 5-10 seconds, and wait for the camera to reset to factory settings.

Open the WiFi network settings of the mobile phone, and find the WiFi hotspot sent by the camera.

The part after removing the “IPC-” from the WiFi name is the ID number of the camera. As shown below:

2) When SriHome has added a camera:

Open the SriHome APP, click Modify, and you can view the camera’s ID and ID QR code. As shown below:

11. How to solve the problem that the upgraded camera cannot be turned on

1. Please copy the entire decompressed update folder to the root directory of the SD card, the file cannot be renamed; (please contact customer service for the updated folder)

2. Then install the SD into the camera, and then power on the camera;

3. After waiting for 2 minutes for the camera to rotate and self-check, press the reset button to reset the camera to complete the upgrade process.

Notice:

1. Please ensure that the camera cannot be powered off during the upgrade process

2. If the upgrade fails, the camera will automatically restart, no need to unplug the power supply

3. If there is an unexpected power failure during the upgrade process, please contact customer service with email: support@sricam.com

(If you encounter other problems during the camera upgrade process, or the camera cannot be upgraded normally, please contact customer service via email in time:support@sricam.com)

12. How to download and delete videos in SD card

Steps to download videos:

Note: 

① The mobile phone must be connected to the same LAN as the camera before the download logo will appear.

② IOS does not support video download function.

③ The firmware version of camera is above V8.1.1.

④ SP027 models do not support this function.

1. First connect the mobile phone and the camera to the same LAN

2. Open SriHomeAPP and open the playback function

3. Click the download icon to download to the local video of SriHomeAPP

4. Open the local video, long press the video, and click save to album

5. Open the mobile phone photo album to view the downloaded video

Steps to delete videos：

Note: Both Android and IOS do not support the deletion of a single video

Open SriHomeAPP, click Settings, click Video Settings, Click Format SD card to delete all videos in the SD card

<p>The post Sricam IP Camera Setup Guide first appeared on NVR IPCAMERA SECURITY.</p>

1, RTSP to add
1、main stream：rtsp://ip address/11
2、vice stream：rtsp://ip address/12
Find “FFMPEG (H264)” this column, fill in information of RTSP in the URL.After adding can test is successful

Go to “Camera” option.

Input your camera ip address, User name and Password, click “Finish”, add camera succeed.

PDF Download : How-to-add-CamHi-camera-to-Ispy-下载

CamHi Pro Tutorial Guide

Read Next : V380 IP Camera Installation Manual

The difference between camhi and camhipro

The camera can use camhi and camhipro app at the same time, camhipro’s interface design is more modern, except for the interface there is no other difference, the functions are the same.

CamHi Instructions for use

The following tutorials are only available for the CamHi app.

How to add the camera

Warm Tip: This product only supports 2.4 GHZ WIFI. Before adding devices, make sure that your router is 2.4 GHZ WIFI, and your mobile phone is connected to 2.4 GHZ WIFI.

First, connect the camera power supply. After about 40S, you will hear the device tinkling sound. If you do not hear the tinkling sound, please press RESET 10S at the device base. If the equipment does not have audio, please judge by time.

Note:

1. Please use the power adapter matched with the camera to avoid damage to the equipment.
2. Don’t plug in wiring for power-on equipment; (After plugging in wiring, you can’t configure WIFI with one key)
3. One-click configuration WIFI only supports some models, and some models do not support one-click configuration WIFI.
4. Box camera, Dome camera and other models use connection hotspots to configure WIFI. See AP connection operation instructions for details.

Wired connection (only applicable to the equipment with internet access)

(1) Please connect the network cable and the equipment cable interface. The other end of cable connects the router, and the camera is on, waits the startup and completes the self-inspection (If you fail to self-check, please press the recovery key for a long time to restore the factory settings.).

(2)Click “add camera” on APP’s main interface to select “add UID by scanning QR code” (QR code above XXXX-XXXXXX-XXXXXX out of the machine body) or “LAN search UID” after the mobile phone connects the WIFI.

(3) Click the modelxxxx-xxxxxx-xxxxx of camera occurred in the camera list.

⑷ Return to the camera list by clicking “√”, then the camera is displayed online, and conduct the preview by clicking the camera.

Wirelss Installation(only for devices with WIFI modules)

After installing the mobile phone software, the mobile phone connects to WIFI, clicks Add Camera >Wireless Installation> Enter WIFI Password >Do you hear the sound? The system will be equipped with WIFI if it has been selected properly. When the WIFI configuration is successful, there will be voice prompt. (If you don’t have audio equipment, please see the picture prompt)

(1) Network Camera in Network; Select the corresponding UID

(2) Enter the camera password (the default password for the camera is admin).

(3) Click the completion button in the upper right corner to complete the addition of the camera.

Hot-spot connection (only suitable for devices with WIFI modules)

(1) The camera is powered on and waits for the completion of the self-inspection (if it fails to do so, press the recovery key for a long time to restore the factory settings).

(2) Open the WIFI search, choose the name of WiFi beginning with IPCAM-xxxxx, and enter the original password 01234567 (if you change your password, enter your modified password) as follows:

(3) After successful connection, the method of use is the same as that of wired connection.

4G Connection (only for devices with 4G modules)

(1) 4-G hot spot connection is shown below. After completing the 4-G hot spot wireless connection, the second step of Anzhao wired connection method begins to connect the device, close WiFi, open data flow, click on the device to connect, or scan the serial number of the fuselage (SN two-dimensional code above the fuselage) to connect, click on the camera to preview, such as Figure:

Function introduction

Introduction to real-time preview interface

1.Mirroring inversion + picture reversal

2.Lens zooming-in+ zooming-out and focus

3.Setting and invocation of presetting bit

4.Camera mode (infrared mode +full-color pattern + intelligent model)

5.Off

6.Sound opening and speech pattern

7.Quick photo

8.VCR

9.HD model

Cloud deck and presetting

1. Cloud platform control

⑴ Click the sliding screen on the real-time watching interface to control the camera rotation.

2. Presetting

⑴ Click the presetting icon and enter the presetting management interface.

⑵ Add the presetting: Several presetting could be added with the limit of 255.

⑶ Delete the presetting: Edit the set presetting by clicking.

The preset shortcut command table

PTZ Dome Camera Instruction List

2.5 Inch WI-FI Dome Camera Instruction List

Function	Mode Of Operation	Function	Mode Of Operation
Camera universal address	Address code 255	group first cruise preset 1-8（Dwell time 5 seconds）	Call 65 Preset
Enable Preset cruise line	Call 71 Preset	group second cruise preset 9-16（Dwell time 10 seconds）	Call 66 Preset
A cruise preset for 4 seconds	Call 75 Preset	group third cruise preset 17-24（Dwell time 15 seconds）	Call 67 Preset
A cruise preset for 8 seconds	Call 76 Preset	group fourth cruise preset 25-32（Dwell time 20 seconds）	Call 68 Preset
A cruise preset for 10 seconds	Call 77 Preset	group fifth cruise preset 33-40（Dwell time 30 seconds）	Call 69 Preset
A cruise preset for 15 seconds	Call 78 Preset	Group sixth fourth cruise preset 41-48（Dwell time 60 seconds）	Call 70 Preset
A cruise preset for 20 seconds	Call 79 Preset	group seventh cruise preset 49-56（Dwell time 90 seconds）	Call 72 Preset
Set the limit point A left	Call 91 Preset	group seventh cruise preset 57-64（Dwell time 120 seconds））	Call 73 Preset
Set the limit point B right	Call 92 Preset	clear all of the presets	Call 77 Preset
To enable A, B two scans	Call 93 Preset	Start A ,B Low speed scan	Call 87 Preset
To clear A, B two scans	Call 94 Preset	Start A ,B medium speed scan	Call 88 Preset
A 360 – degree scan, and A, B two scanning speed	Call 65、66、67、68 Preset,  the corresponding rate of 3, 6 degrees per second, 9, 15 degrees and 40 degrees	Start A ,B fast scan	Call 89 Preset
clear all of the presets	Call 60 Preset	clear all of the preset	Call 90 Preset
360 degree scans  （Only applicable few model）	Call 99 Preset	Restore the factory	Call 94 Preset
Forced light off （Only applicable few model）	Call 88 Preset
Forced light on  （Only applicable few model）	Call 89 Preset
Auto control light  （Only applicable few model）	Call 90 Preset
Restore the factory	Call 96 Preset

Video playback and Download

Warm Tip: To watch and download remote videos, SD cards need to be inserted, while local videos are saved in the APP installation device.

1. Select the local or remote video to play, and control the playback speed. For example, select the local video, as shown in the figure:

2. Remote Video Download

Click on the video file in the video list interface, then click on download, the video file will be downloaded automatically. The downloaded video file will be saved in the local video-download interface. After the video download is completed, you can click on continue to download, continue to download other video files, or click to view, and automatically jump to the download record. Like an interface.

3. Remote Video Search
   In the video list interface, Search options are available to Video file length: 15-900 seconds can be set, default is 600 seconds.

select the video search range as needed.Note: Set the setting range on the reference software interface.

Note: Some models only support 15-600 seconds.

Alarm Setting

1.open the Alarm Setting

2.The Level settings;

High: Sensitivity value is more than 75;

Medium: Sensitivity value is about 50

low: Sensitivity value is less than 25.

Action with Alarm

1.Alarm Notification

Choose to turn on, indicating that the alarm will send a push message to the mobile phone.

2.Alarm SD REC

Select Open to Save Alarm Video to SD Card

3.E-mail Alarm with Pictures

Select to open, indicating that the alarm sent pictures to the designated mailbox

4.Save pictures to FTP server

Select Open to save alarm pictures to designated FTP server

5.Save videos to FTP SERVER

Select Open to send alarm video to designated FTP server

6.Picture num

Picture capture number 1-3 can be set up (part of the model support)

7.Set alarm ringing linkage

Choose to turn on, indicating that the camera will give an alarm sound when alarming, the type of sound, the duration of the call can be selected (part of the model support)

FTP Setting

1.Server Address：Fill in the erected FTP address.

2.Server Port：Fill in the port of FTP.

3.User Name and Password Fill in User Name and Password Setted in FTP Server.

4.After filling in, click the APPLY; finally, you can click the TEST FTP SETTOMGS to check whether you can send the picture to the FTP server.

Audio Setting and Video Setting

1.Audio Setting

⑴Linear input and microphone input settable.

⑵When the audio input type is microphone input, the input volume and output volume are 80 and 95, respectively, and some models are 14 and 9.

⑶When the audio input type is linear input, the input volume and output volume are 10 and 95, respectively.

2.Video Setting

⑴Bit Rate

The rate of the first bit stream and the second bit stream of the device can be customized.

⑵Frame rate

Frame Rate of First and Second Bit Streams of Customizable Devices.

⑶Image quality

1-6 can be set, default is 1, the smaller the value, the better the image level, the larger the bit stream.

⑷Video format

50 Hz and 60 Hz settable.

Email Setting

Send e-mail to QQ e-mail as an example:

1. Smtp Server: smtp.qq.com

2.Server port: 465

3.Encrypt Type: SSL

4.User Name and Password Fill in QQ Account and Authorization Code

5.Send To: Mailbox for Receiving Alarm Pictures.

6..Sender : Sender’s mailbox address, here is QQmailbox, for example.

QQ mailbox address should be filled in; (same as user name).

7.Subjects and information can be filled in at will.

8.After filling in, click the application button, and finally click the test button.Check if you can send an alarm message.

Local Picture

1.Click on the icon and enter the local picture sub-ID of the picture playback interface to save the click Edit to delete the picture.

2.Select the image you want to delete and click the button.

Camera Setting

Manual Download

PDF Manual Download : CamHi Instructions for use – Camhi下载

Camera list display mode

Click the camera list interface icon  to select the camera list in large or small image mode.

Sidebar settings

Click the camera list interface button, or swipe the screen to the right in the camera list interface to enter the APP sidebar. The APP name is displayed on the sidebar. the below displays APP version.

• Local file

Click Local File to enter the local file interface. This interface displays all the local videos and pictures saved by this camera on this phone. Click on the file to playback the video file or view the local picture. Click the Edit button to delete the file.

• More

Click the More button to check whether the APP has obtained the notification permission of the mobile phone. If the display is not enabled, the APP cannot send the alarm push message. Clicking enabled, you can jump to the setting interface to open the notification permission.

Video/Image search and view

Local recording playback and download

Find the camera to be viewed in the camera list interface, click the icon, select the recording page, the recording file will be displayed, you can sort according to the size and length of the video file, click the button, you can save the video file to the mobile phone album. Click the edit button, it can delete the selected video file.

View local snapshot images

Click on the image page in the local file interface, the local snapshot images will be displayed, the images will be sorted according to the capture time, click the preview thumbnail to view the image, click the button, you can delete or save the image to the album.

Remote video playback and download

Remote video playback

Click the button “camera list interface” to enter the remote recording list interface. The APP searches for the last 6 hours of video files by default. You can customize the sorting according to the recording time, click the video file, and then click play to playback the video files in the SD card of the device.

Remote video download

Click on the video file in the recording list interface, and then click Download, the video file will be downloaded automatically. The downloaded video file will be saved in the local recording interface. After the video download is completed, you can click to continue downloading, continue to download other video files, or click view, will jump to the local recording interface automatically.

Remote video search

Click the button on the recording list interface, the search option appears, you can select the recording search range as needed.

Search time range is optional

Function settings

When the camera is online, click the camera list interface or the live interface icon to enter the camera parameter setting interface.

Basic settings

Wifi settings

Display the WIFI network connected to the current device

Click to get the wireless network around the device, the device will search for the WIFI network in the current environment automatically; select the password to configure the WIFI of the current device.

Change password

The access password of the camera can be modified. When ticking display password, the password will be visible.

Alarm settings  

Alarm management and notification

• Alarm push

Select On to indicate that a push message will be sent to the phone when alarming.

• Device alarm

1.Motion detection alarm

Select On to indicate that the device has enabled motion detection. Clicking adjust motion detection, it can draw motion detection area and adjust motion detection sensitivity (This function is suitable for some models.)

2.Sound alarm

Select On to indicate that the device with microphone function. When the surrounding sound is greater than the intensity of the device check sound, trigger an alarm, click to adjust the sound alarm, you can adjust the sound alarm sensitivity

Alarm Linkage

• Alarm capture to SD card

Select On to indicate that the alarm capture picture is saved to the SD card.

• Alarm recording to SD Card

Select On to indicate that the alarm recording file is saved to the SD card.

• When the alarm is triggered, the device issues a siren

Select on to indicate that when alarming the camera will sound an alarm. Siren type and the duration of the siren is optional

Email alarm linkage

Select On to indicate that the device will trigger the alarm and send a picture to the mailbox. Click Configure Email to set the mailbox information.

Send an email to the QQ mailbox as an example:

Smtp server: smtp.qq.com

Port: 465

Secure connection: SSL

Username: QQ number of the outbox

Password: Authorization code of the outbox QQ mailbox

Receiving address: the mailbox that receives the alarm picture

Sender address: sender email address, here is the QQ mailbox as an example, you need to fill in the QQ email address (consistent with the user name). Subjects and content can be filled in casually. After filling out, click the Apply button, then click the Test button to check if you can send an alarm email.

FTP alarm linkage

1.Alarm recording is saved to FTP

Select On to indicate that the alarm recording file is saved to FTP.

2.alarm capture saved to FTP

Select On to indicate that the alarm capture image is saved to FTP.

Click Configure FTP to set FTP information.

Server address: Fill in the erected FTP address

Port: Fill in the FTP port

Username and password: Fill in the username and password set in FTP

After filling in, click the Apply button, then click the Test button to check if you can send an alarm picture to FTP.

Picture capture number setting

You can set the number of alarm capture pictures, 1-3 sheets are optional

This function is suitable for some models.

Audio/Video management

Video settings

• Code rate

Can customize device’s code rate of first code stream and second code stream

• Frame rate

Can customize device’s frame rate of first code stream and second code stream

• Code level

1-6 can be set, the smaller the value, the better the image level, the larger the code stream

• Video system

50Hz and 60Hz optional

Audio settings

• Input volume

Adjust the input volume of the device

• Output volume

Adjust the output volume of the device

SD Card recording and capacity

SD Card plan recording

• Whether to enable recording

Select on, the device will save the recording to SD card

• Recording file time

Can adjust the length of each recording file manually.

• Recording time period

1.Simple settings

Select Simple settings, the recording time period defaults to Monday-Sunday full-day recording.

2.Advanced settings

Select advanced settings to customize the time period for each day of recording manually

Enter the advanced settings interface, click the quick edit button, select the time period to be recorded, you can customize the recording time period; edit it, clicking the Finish button to save the settings.

SD Card settings

Can view the total space and free space of the device SD card, can format SD card

System settings

Device time settings

1、Synchronize device time to phone time

2、The device time zone can be set. After the time zone is set successfully, the device will restart automatically.

Initial settings

• Restart the device

The camera will restart after clicking

• Restore factory settings

The camera will reset after clicking

Device information

Can get the device information of the camera: including device name, device type, Network type, number of user connections, software version, IP address, Subnet mask, gateway, DNS, etc.

Check for updates:

After clicking, the camera will check the firmware version automatically. If there is a new version, it will prompt for updates, click to upgrade online

(This function is suitable for some models)

Function description of live broadcast interface

Ordinary camera interface

The ordinary camera monitoring interface is displayed in the small screen mode by default. The function selection button is displayed at the bottom of the screen. More function keys can be called to slide to the left in the blank space. The function description of the buttons is shown in the figure below.

Note: Some functions require device support

PTZ function:

For devices with PTZ function, use your finger to swipe the live video, the camera will rotate according to the direction of the finger.

Exit the live interface:

Press the blank space and pull down on the small screen interface or click the back button to exit the live interface.

Panoramic camera interface

The panoramic camera will have different live broadcast interfaces depending on the model. It subjects to the connected model. The key function description as following:

Exit the live interface:

Press the back button to exit the live interface

View the camera

After adding the camera for a few seconds, wait for the camera to connect to the camera automatically, prompt the online description to view the camera video, click on the camera that displays online to enter the camera live interface.Camera status description:

Connecting: At this time, the camera is establishing a connection with the network camera. According to different networks, the connection time is different.

Online: This status indicates that the device is connected properly; click to view the video;

Not connected: This status indicates that the device is offline

Password error: This status indicates that the camera login password is wrong. Clicking on the camera in this state will pop up the Change Password dialog box.

Add camera

Install the APP, connect the mobile phone to the WIFI network, enter the APP and click the Add Device button to enter the Add Device interface. If it is the first time to use or restore the factory settings: the camera is not connected to the network, clicking the new device; the camera that has connected to the network, clicking on the device in use

New device add

After clicking the “New Device” button, power on the device, wait for about 30 seconds, confirm that the device is working, click next.

Connected to Network cable

If the device is connected to the network cable, click the “Connected Network Cable” button, the APP will search for the UID of the device in the current LAN automatically. Selecting the UID to be added and click the Add button, the device will search for the nearby WIFI signal automatically to enter the wireless configuration interface. Enter WIFI password, click “Configure wifi and add”, after WIFI configuration successfully, jump to the device list interface; if you do not want to configure WIFI temporarily, click the “Do not configure, directly add” button, adding camera fter confirmation.

Un-connected to Network cable

If the device is not connected to the network cable, click the “Un-Connected to Network Cable” button to enter the interface for selecting the network type.

Sound wave configuration network support equipment: PTZ Camera, Card type camera, Bulb camera, Small flying saucer camera, etc.

AP configuration network support equipment: Box camera, PTZ Camera, Speed dome camera, Big flying saucer camera, etc.

Sound wave configuration network

When the power is turned on, the device will enter the waiting state, and the device will send out a “beep” sound intermittently. Click Next to scan the QR code of the device UID number with the mobile phone. If there is no QR code, click Skip. Enter the password of the WIFI signal to be configured, click to start the sound wave configuration, the system will configuration WIFI automatically. After WIFI configuration successfully, there is a voice prompt

AP configuration network

When the network cable is not connected, turn on the power, click to add, the APP will search for hotspot signals of nearby cameras automatically. The hotspot format is IPCAM-XXXXXX, the password defaults to 01234567. Selecting the hotspot of the camera to be added, clicks connect. After connecting successfully, enter the device add interface, click Add, enter the wireless configuration interface, enter the router’s WIFI password, click “Configure wifi and add”, after WIFI configuration  successfully, jump to the device list interface; if you do not want to configure WIFI, click the button ” Don’t configure, add directly”, add camera after confirmation.

Note: AP configuration network needs to open the phone’s GPS function first.

Add device in use

Scan QR code

Generate a QR code by using the online QR code generation tool, and then scan the QR code through the mobile APP to scan and add.

Search for nearby devices

1、Click the button “Search for nearby devices” to search for the ip camera in the wireless network where the phone is located, and select the corresponding UID.

2、Enter the camera password (the camera default password is admin)

3、Click the button “Add” to add a camera.

Delete camera

In the device list interface, long press the camera to be deleted or click the button “setting” to enter the camera setting interface, click the button “delete device” to delete the added camera.

1. Setting motion detection

If you want to monitor a zone fixed, when the zone has exception, it enables alarm, you can choose motion detection function. Settings like below.

The equipment can support 4 zones setting, you can enable it through tick the option box at the bottom of page. When enable a zone, the zone box will display on the screen, and list zone number, moving mouse to this zone box, you can drag the box to any position; also can move mouse to red box at the bottom right corner, drag it to change the size. After setting, click apply, motion detection will take effect.

2. Setting alarm Linkage

When alarm triggered, the equipment will alarm with many ways, as shown in below picture:
send alarm and pictures to email
send captured pictures to assigned FTP server
send video recording to assigned FTP server
capture a picture, then save to TF Card
Recording a video for 15 seconds, then save to TF card (including 1-3 seconds warning before video)
linkage Preset: after the alarm, call preset
alarm capture quanity, setting as required (1-3 pieces)

If you want set Email alarm, please tick ”E-mail Alarm and Send with Picture”. and then click “Email setting”

3. Setting Email

The items in above picture is mandatory fields need to fill in. If the filled content is not qulified, the setting will not be successful. After writing completed, click Apply firstly, then testing, it will reminder testing successfully when finished.

Note:

1. The server of sending email should support POP3 protocol. In order to strengthen security and reduce spam, Many mail server closed this protocol at present. So users need to check if the server support POP3 before choose mail server, otherwise the mail can not send successfully.
2. For some mail server using SSL certificate, it must enable SSL option, then can send email successfully.
3. Some mailboxes require additional security settings, such as Gmail messages, you need to log in to your google account, open to allow less secure apps in “Sign-in & security” page.

If your Gmail mailbox opened “2-Step Verification”, then you need to set up a separate “app passwords” for camera login,

How to set up “app password” you can click on the “Learn more” to get help

If you do not know the security settings of other mailboxes, we recommended use Gmail.

4. Setting alarm time

The equipment will trigger alarm only after detected alarm in protection period. So you need to select which time to set protection carefully.

Note: When setting time, please adjust system time firstly.

How to set alarm to upload pictures and video to the FTP server

1. Setting motion detection

If you want to monitor a zone fixed, when the zone has exception, it enables alarm, you can choose motion detection function.

Settings like below. The equipment can support 4 zones setting, you can enable it through tick the option box at the bottom of page.

When enable a zone, the zone box will display on the screen, and list zone number, moving mouse to this zone box, you can drag the box to any position; also can move mouse to red box at the bottom right corner, drag it to change the size.

After setting, click apply, motion detection will take effect.

2. Setting alarm Linkage

When alarm triggered, the equipment will alarm with many ways, as shown in below picture:

send alarm and pictures to email

send captured pictures to assigned FTP server

send video recording to assigned FTP server

capture a picture, then save to TF Card

Recording a video for 15 seconds, then save to TF card (including 1-3 seconds warning before video)

linkage Preset: after the alarm, call preset

alarm capture quanity, setting as required (1-3 pieces)

If you want set alarm to upload pictures and video to the FTP server, please tick ”Save Picture on the FTP Server” and ”Save Video on the FTP Server”. and then click “Email setting”

3. Setting FTP Server

Note: If using FTP function, you need to apply the user name and password from FTP Server firstly, and apply a certain storage space at the same time, also asking the user have anthority to write and build sub-directory to storage space.

4. Setting alarm time

The equipment will trigger alarm only after detected alarm in protection period. So you need to select which time to set protection carefully.

Note: When setting time, please adjust system time firstly.

Timing capture and timing record of SD card

1.Timing capture

Choosing “save image to SD Card” or “save images to FTP server”, at a regular interval (can be set like above picture), the device will capture images saving to SD Card.

Click “FTP” into set FTP

Note: If using FTP function, you need to apply the user name and password from FTP Server firstly, and apply a certain storage space at the same time, also asking the user have anthority to write and build sub-directory to storage space.

2. Timing record

Video file duration: can set video file duration, default is 600 seconds.

Open video: can choose whether open video to TF Card

Stream: can set recording stream

recording time: set timing recording time as required

then confirm the camera support SD card and insert SD card, as shown in below picture:

How to view pictures card and download video of SD

Click “SD card” button in IE home page of camera.

Page will display the date of picture and video, select date.

Images folder to store pictures, record folder store videos.

Open images folder, click the images file name directly view picture.

Open record folder, click the record file name to download video.

CAMHI IP Camera Port mapping setting method

1. Please setup the IP address to be Static IP address.

2.Please modify HTTP port number.

The device HTTP port mapping to the external network router,
“External ports”: This port is corresponding to the access requirement of outside network
“Internal Port”: port for this equipment
“Service agreement” selects “ALL”
“IP address”: LAN IP address of the camera.

NOTE:
If your router supports UPNP function, you can also use UPNP port mapping automatically.
UPNP stands for universal plug and play, if you started UPNP, once the IP camera was connected into the LAN, it will communicate with the router of the LAN.
It will request the router to open a port to forward its own port. User doesn’t need to log in the router to set the port forwarding.

users in the use of the function, need to confirm a router also is enabled UPNP; Because many router model, not necessarily can very good support UPNP, testing and supporting the router is very good with, or suggest not start the function. At present test and TP-LINK router cooperate good.

<p>The post CamHi Pro Tutorial Guide first appeared on NVR IPCAMERA SECURITY.</p>

Introduction of 5G AI Camera
Milesight 5G AI Pro Bullet Plus Network Camera is our newest member of the 5G Series. Featuring cutting-edge 5G technology, the 5G AI Pro Bullet Plus Network Camera provides a fresh experience of UHD image quality, low latency and fast transmission speed to some scenarios where network wiring is inconvenient. Offering AI deep learning, compact structure and more, Milesight 5G AI Pro Bullet Plus Network Camera builds a whole new world by combining high-tech with high-performance.

This article will introduce the basic configuration of 5G AI Camera, so that you can quickly learn to use our 5G AI Camera.

Read Next : How to use VPN on Milesight Network Camera

Note: For more information about how to set IoT, please refer to Milesight-Troubleshooting-AIoT Camera

2．How to Use 5G AI Camer

1) How to Connect 5G AI Camera

1. If you need to use the 5G network, you can use a SIM card to connect to Cellular for your camera.

Note: 

1) As long as the SIM card is inserted and cellular is enabled, it will consume the data of the SIM card. If there is live video streaming, it will consume more data.

2) 5G AI Camera support 5G, 4G and 3G networks.

2. If you don’t need to use the 5G network, you can connect to the camera through LAN. And PoE are supported for 5G AI Camera.

3. After completing the basic settings of 5G AI Camera, you can access the camera through the Milesight P2P or VPN using 5G network without connecting the network cable.

Note: 

1) If you use the 5G camera for the first time, it is necessary to connect the camera through the network port to access the web page of the camera for basic configurations.

2) For Milesight CMS, M-Sight Pro and Milesight VMS Enterprise, we recommend to add 5G AI Camera through P2P when using 5G networks, which is more convenient and simple.

3) What’s P2P?

P2P technology is convenient, simple, stable and reliable. It does not require a fixed IP address, and the connection of camera through MAC address won’t change because of the network environment. P2P technology is very convenient and practical for the wireless network transmission of 5G AI Camera.

4. Coming Soon: 5G AI Camera can be added and managed on Milesight back-end or Third-party via VPN.

2) Easy Deployment and Compact Structure of 5G AI Camera

3．Compatibility with Milesight Back-end

1) Accessing from Milesight Back-end Software

About Milesight Back-end Software:

² Milesight CMS is a central management system for Milesight cameras and Milesight NVR. It is mainly used to manage and configure multiple devices. With high-efficient management performance, Milesight CMS software offers users a superior administration experience in such centralized system.

² Milesight VMS Enterprise is a professional and intelligent video management software for medium-to-large business projects. Together with Milesight cameras and third-party cameras, it can simplify your video surveillance and fulfill your demands and expectations with rich core functions including Live View, Playback, Recording Export, E-Map, Event Alarm, Smart Search, Al Analytics, and more.

² Milesight M-Sight Pro, a security camera app both for iOS and android, enhances security by providing administrators the flexibility to monitor the the live video from network cameras and NVRs via wireless network.

Note: 

1) For Milesight NVR, it does not support adding or managing 5G camera when using 5G network.

2) Videos from the SD card of the 5G camera can be viewed on the Milesight CMS and M-Sight Pro.

3) VMS Enterprise supports recording surveillance video from 5G cameras to the VMS system.

① Milesight CMS

For Milesight CMS, it supports adding 5G camera via P2P using 5G network, and then the parameter of 5G can be configured.

Step 1: After logging into the Milesight CMS, go to “Management“→ “Devices“→ “Add Devide Manually“, and you can add 5G AI Camera by Mac Address when selecting P2P connection type.

Step 2: Go to “Devices Config“ → “5G Camera“ → “System“ → “Network“ → “Cellular“, You can set the cellular settings and check the cellular status and on CMS as shown below.

② Milesight VMS Enterprise

For Milesight VMS Enterprise, it supports adding 5G camera via P2P using 5G network.

Step 1: After logging into the Milesight VMS Enterprise, go to “Settings“→ “Devices Management“→ “Add Device“→ “Add Manually“, and you can add 5G AI Camera by Mac Address when selecting P2P protocol.

Note: VMS Enterprise does not support 5G and IoT configuration currently.

③ M-Sight Pro

For M-sight Pro APP, it supports adding 5G camera via P2P using 5G network.

Step 1: After logging into the M-Sight Pro, go to “Device Manager“→ “Add Camera“, and you can add 5G AI Camera by Mac Address when selecting P2P protocol. Or you can connect the 5G AI Camera by P2P QR Code.

Note: The P2P QR Code of the 5G AI Camera is activated on the camera Web by default.

4．How to Configure 5G AI Camera

Step 1: Insert the SIM card into the SIM card slot at the bottom of the camera, as shown below:

Note:

① It supports Nano SIM for SIM card slot.

② For 5G camera, the SD card slot is inside the camera, as shown below:

Step 2: After logging into the web, go to “Settings“→ “Network“→ “Basic“→ “Cellular“, you can check the cellular status and set the cellular settings here, as shown below.

Step3: Fill in the information provided by your Internet Service Provider (ISP) to Cellular Settings interface, then click “Save” to access the network successfully.

Note: 

①For some Internet Service Providers, users can access the 5G network by simply inserting the SIM card directly, without additional configuration.

②As long as the SIM card is inserted and cellular is enabled, it will consume the data of the SIM card. If there is live video streaming, it will consume more data.

Please refer to the meaning of the options as follows：

Step4: After connecting to the network successfully, you can check the cellular status information on Cellular Status interface, as shown below.

Please refer to the meaning of the options as follows：

Step 5: Set the schedule, the 5G network will take effect according to the schedule you set.

Step 6: After configuring the cellular settings, you also need to complete other basic configurations of the camera if needed, such as events, recordings, etc.

Note: About How to configure other function, please refer to Milesight Network Camera User Manual.

Step 7: After completing the basic settings of the camera, you can access the camera using 5G network without connecting the network cable.

<p>The post How to Use 5G AI Camera first appeared on NVR IPCAMERA SECURITY.</p>

How to set presets & auto-patrol for xmartO PTZ cameras?

The xmartO WT series, DZ series and DPM series PTZ cameras support up to 8 preset points.

Definition of ‘presets’: PTZ cameras can be navigated to view different areas. Presets record the key points so you can reach the recorded poinits with one tap.

Auto-patrol: a feature xmartO developped based on preset feature. The camera patrol the preset points back and forth. AKA auto-cruise, auto-scan.

1. Set preset points

While viewing the camera, tap PTZ icon to enter PTZ menu; then tap Preset to enter preset menu. Use the joystick to navigate the camera to the 1st point, tap ‘Add Preset’ to save the point 1; then navigate the camera to next point and tap ‘Add preset’ to save the point 2…you can save up to 8 points.

2. In the preset menu, you can tap ‘Go to‘ to reach the preset points.

3. Start Auto-patrol

a) If your camera does not have optical zoom, tap the image, on right you will see the A icon. Tap the A icon the camera will start to patrol the preset points.

b) If your camera is the version with optical zoom, well it has higher level chipset inside. The Auto-patrol is a bit different. In preset menu, tap ‘Shortcut mode’, type in ’13’ and tap Go to, the camera will start to patrol the preset points.

4. Stop Auto-patrol

Tap any of the direction on the joystick will stop the auto patrol.

Tips: cameras added to xmartO NVR have the same steps. It’s similar to on the NVR. Only the NVR’s UI is a bit different and the A icon is in the middle of the joystick. 

Read Next : How to Set up Alexa for Blink devices

View XMARTO WiFi cameras on PC

CMS is called Camera Monitor System. It is a camera monitoring client for online preview image, video storage, remote playback, device management, video/screen download and other functions. It is suitable for DVR, NVR, IPC, VR CAM, Wifi IPC and other devices.

Below are the basic instructions of using CMS on your computer. If you need detailed user manual of CMS, you can download it from our website: https://xmarto.com/pages/download

Also, you can click More Function-System Message-Open the manual to find more details of xmartO WallPixel CMS.

1. Download xmartO WallPixel CMS Software
Link: https://www.xmarto.com/downloads/

2.Installation and operation  

Step 1: Run the xmartO_WallPixel_for_PC_Setup.exe installation package.

Step 2: Select the language that your system needs to use.

Step 3: Read and accept the agreement.

Step 4: Select and determine your software installation path.

Step 5: After the installation is successful, immediately run and use.

 

3. Login

3.1 Local Login

Default username: admin
Default password: no password, leave it blank

For security reason, we suggest you set a password after you are logged in.

3.2 Cloud Login

Use the app account: Enter the username + password of the app account on the cloud login interface to log in.

Register an account:Click on the registered account in the cloud login interface, enter the mobile phone number / email (if using the mobile phone number to register, you need to add the mobile phone number area code), click OK, enter the password and verification code and click Register now, after verification, you can complete the registration.

Forgot password:Click on the forgot password in the login interface, enter the registered account to obtain the verification code, enter the verification code and the new password and click OK to reset the password.

 

4. Add Device to CMS

You can add devices to the CMS in two ways:

Method 1: After adding the device using the mobile APP, directly log in to the CMS using the APP account password, and you can view the device you have added in the CMS system;

Method 2: Please make sure that your device is equipped with a network or a network cable, log in to the CMS, and click the add button in the upper right corner.

Add IP / DDNS: manually enter the device “IP / DDNS + port + channel number + device password”, select “type” according to the actual situation of the device, the rest of the information remains the default, click Finish to add successfully.

Cloud ID addition: manually enter the device “cloud ID number + channel number + device password”, select “type” according to the actual situation of the device, the rest of the information remains the default, click Finish to add successfully.

 

 

LAN search device addition: select the device management in the function bar below the system, click the interface refresh button, wait for the device to be searched, check the required device and click add (enter the device IP / ID to quickly find the need to add device)

5. Live View
The xmartO WallPixel  CMS allows you to view cameras on your computer both locally and remotely.

5.1 Main Menu Introduction of CMS:

• Playback: Click to playback videos stored in your hard drive
• Device Management: Manage your device(s)
• User Parameter: Some basic settings of CMS
• Record: Record short videos of live view cameras, videos will be stored to your computer
• Screenshot: Take snapshots of live view cameras, pictures will be stored to your computer
• Disconnect All: Turn off live view of all cameras on CMS
• Screen Number: Choose how many cameras you want to display on one screen, the CMS allows you to view up to 64 cameras simultaneously
• More Function: More basic functions of CMS, including creating user, setting password and etc.

5.2 Multi-channel Viewing
CMS allows you to view up to 64 cameras simultaneouly. So if you have multiple systems, you can view all cameras in multiple systems simultaneously on this CMS.

5.3 Record and Snapshot
CMS allows you to record short videos and take snapshots when live view cameras, videos and snapshots will be saved in your computer. You can change the storage path here as shown in the picture.

 

6. Playback
CMS allows you to playback your history videos stored in hard drive. With this CMS, you can playback videos stored in hard drive or micro SD card from all over the world. Detailed instruction as below:

a. Click “Playback” on bottom navigation, it will pop out message “Close the video being played?” Choose Yes.
b. Select a window on left(1), select a channel from the device(2), choose the Record Type, select a date(3), and click “Retrieval”(4). The CMS will start playback videos of that channel immediately. Move the cursor on the time bar at bottom to locate an exact time to replay the camera per your needs.

c. You can record short videos or take snapshots while playback videos. Videos and snapshots will be stored to your computer.

 

7. Backup 
CMS allows you to download and backup videos to your computer.
The downloaded video files are in .mp4 format, you can playback with any player.

Detailed instruction here:
Click “Playback” on bottom navigation, select a device channel, choose Record type, select a date and then click “Download” on bottom right. You’ll see below interface with a list of all recorded videos.

 

Videos will be saved to your computer, as shown in below picture. You can also change the storage path.

 

8. User Management

8.1 Change admin password
Click “More Function” on bottom navigation, choose “System Message” and click “Change Password”. Keep the old password blank, and enter your new password, confirm your new password, and click “Confirm” to save it.

 

Something important need to pay attention to:
If you have once installed old ESeeCloud version on your computer and plan to upgrade to this new one, you need to uninstall the old version from your computer completely, and delete related files. Then install this new version, otherwise the new one does not work on your computer.

Here is how to uninstall the old one and delete the related files from your computer:
1. Uninstall the current ESeeCloud software from your computer.
2. Go to the place where you install this software on your computer and delete the file named with ESeeCloud completely, usually it is stored here:  C:\Program Files (x86)\EseeCloud
3. Go to below path and delete the ESeeCloud file, as shown in below picture.
C:\Users\Administrator (or your username)\AppData\Local\EseeCloud
C:\Users\Administrator (or your username)\AppData\Local\EseeCloud_Data
C:\Users\Administrator (or your username)\AppData\Roaming\EseeCloud

If the file is not shown there, then you need to check “show hidden files, folders and drives “, as shown in below picture.

How to view xmartO cameras on Mac?

EseeCloud is an updated CMS to preview, playback and backup the xmartO cameras/ camera systems on Mac.

1. Download ESeeCloud CMS Software
Download the EseeCloud CMS from xmartO website:
https://www.xmarto.com/downloads

2. Install and run ESeeCloud CMS on your Mac.
Install the CMS on your Mac and run it. If you have problem installing ESeeCloud CMS to your Mac, please refer to,

https://support.xmarto.com/?action=faq&cat=1&id=20&artlang=en

3. Login ESeeCloud
After that, you will be asked to type in the username and password. The default username is “admin”, default password is blank. For security reason, please set a login password to prevent unauthorized access.

4. Add Device to ESeeCloud CMS

4.1 Auto add, applies to add devices in LAN
EseeCloud CMS will search the devices in LAN automatically and display them in the Device Management list.

a. Click “Device Management” in upper navigation, you’ll see your device(s) listed there.
b. Select the device(s) and click Add. Your device(s) will be added to ESeeCloud CMS. They will show on upper right.

 

c. Go back to Live View, and click on the “play button”

behind each device to preview. If you want to view cameras from all devices at the same time, simply click “All Connect” at the right bottom. Click on the “stop button” behind each device to stop previewing cameras of this device.

4.2 Manual add, applies to add devices remotely
If you want to view cameras from a remote computer, you need to add the device to your ESeeCloud CMS manually on that computer.

a. Run and login ESeeCloud, then click “+” at top right corner. Or click “Device Management” on upper navigation.

b. You’ll see below interface. There are two ways to add device to ESeeCloud: Add cloud ID and Add IP/DDNS.
Add cloud ID: Add device to ESeeCloud with your NVR’s Device/Cloud ID. It is available for local and remote access.
Add IP/DDNS: Add device to ESeeCloud with your NVR’s IP address. It is available for local access only, so if you want remote access your cameras on this computer, choose the first Add cloud ID.

c. Type in the information required and click “Add”, the device is added to this ESeeCloud CMS, you can preview the cameras now.

Note: If you are adding xmartO VR camera, please turn on the Panorama.

5. Live View
5.1 The ESeeCloud CMS allows you to view cameras on your computer both locally and remotely. Please refer to below image for basic introduction of buttons.

5.2 It allows you to view up to 64 cameras simultaneously.

5.3 It supports all xmartO security camera systems and VR cameras. You can turn on panorama for VR cameras here, and also you can turn on the auto cruise.

6. Playback
The ESeeCloud CMS allows you to playback your camera videos. With this CMS, you can playback videos stored in hard drive or microSD card from all over the world. Detailed instruction as below:

a. Click “Playback” on upper navigation.
b. Select a window on left(1), select a channel from the device(2), choose the type(3), and select a date(4), click “Search”(5). The CMS will start playback videos on camera windows shortly. Move the cursor on the time bar at bottom to locate an exact time to replay the camera per your needs.

Note: The ESeeCloud CMS allows you to playback 4 cameras at the same time.

7. Backup (It works in LAN network only)
The ESeeCloud CMS allows you to download and backup videos to your computer.
The recorded video files are in .avi format, you can playback with any player.

Detailed instruction here:
Click “Resource Management” on upper navigation, then select the channel you want to back up, select the type and date, click “Search”, you will see the recordings on the left. Click the “Download” icon to download the videos you want. Videos will be saved to your computer.

Videos will be saved to below path in default:

/Users/macusername/cms_data/cms_video_download/

You can change the storage path here:
Click the setting icon at upper right corner, then you’ll see below box. Click the three dots to change the storage path, and click Confirm.

8. User Management
8.1 Change admin password
The ESeeCloud CMS’s default username is admin, and default password in blank, means no password. For security consideration, we suggest you set a password for CMS after logged in. Here is how:

Click the “human” icon at upper right corner, then click Change Password. Keep the old password blank, and enter your new password, confirm your new password, and click Confirm.

 

8.2 Add new user
You can add new user for ESeeCloud CMS, here is how:
Click User Management on upper navigation, then click New, you’ll see below box.
Enter a username and remark name, click Confirm. (Remark name here is your nick name.)

Note: When you create a new user, you are not asked to enter new password for this user. It uses default password blank. You can change the password after logged in.

How to view cameras on the mobile app (WallPixel)

1. Download and install WallPixel App

Download the free WallPixel mobile app from App Store or Google Play Store and install the application on your phone or tablet.

          WallPixel HD

2. Creating an Account                                                                                                   

Tap the app, click “Register”, enter the required information to create an app account.
If you already have an account, login with your username and password.

After click “Register”, input your phone number or email address then the app will send you the verification code.

Check the email or text you’ve received and input the verification code.

Then you need to set a password and confirm it again. (The password should be a combination of 6-20 numbers or letters.)

At last, click “OK”,you’ll create the account successfully.

3. Adding NVR Device to App

Tap “+” at the top right corner, then tap the first option ” Wifi Camera Kit with NVR” to add your NVR device to the app.

4. Entering Device Information

Enter the required device information and click Save.

Cloud ID: This is your system’s Device ID, which can be found at the right bottom of your monitor. It is 9 digits. (NVR Device ID can also be found at NVR’s System setting – Network setting)
Username: Your NVR login username, default is admin. If you’ve set a new user for your NVR, use the new username here.
Password: Your NVR login password, default is empty, means no password, leave it blank. If you’ve set a new password for your NVR, make sure to type in the new password here.

* You can also scan to add your NVR device to the app.
a. Right click your NVR mouse, then click System setting – Network setting, click “Show QR Code”. The Cloud ID QR Code will be displayed.
b. Open the app, click + at upper right corner, then choose Scan and scan the QR Code displayed in your NVR’s network setting interface.
c. Enter your NVR’s login username and password, save the settings. Your device is now added to app. You can start live view cameras now.

5. Viewing Cameras on Phone

Once you click “Save”, the device will be added to your account and you’ll be directed to the device list page. As shown in below picture. Click the device to start live viewing your cameras.

6.View live video on mobile

Playback: You can playback the recorded videos in HDD on your mobile. Select any channel and click playback to review recorded videos of that channel.

Window: You can choose to view 1/4/6/8 cameras at a time.

Aspect Ratio:You can adjust the aspect ratio of the cameras’ image.

SD: Change live view resolution. You can select from HD or SD. HD means high definition resolution, while SD means standard resolution.

7.My account info.

Personal info: View your account information and change the password.
App setting: Some basic settings for your app.
Version: Your current app version.
Logout: Log out your current account.

How to view xmartO cameras on Alexa Echo Show?

Now all of our xmartO products can work with Alexa.

Pls see the details in the following link to view your cameras on Alexa Echo Show:

https://m.media-amazon.com/images/S/aplus-media/sc/37fa1474-c687-4fdf-af21-76a8b73f4b28.pdf

How to set camera’s light mode on the NVR? (solves black night vision)

The light mode of each camera lets you select which lights to use.

Click the camera image, it will pop-out a quick menu on bottom, pls click Color & Light-Light Model.

Infrared mode: uses IR LEDs only. At night you see B&W night vision. And the camera will then automatically adjust the day & night vision.

full color mode: flood lights stay on at night, you see color night vision.(Only cameras with floodlight can do it)

smart mode: B&W IR night vision when nobody detected, flood lights automatically turn on when people detected.

How to Upgrade xmartO IP camera firmware

OTA upgrade cameras firmware from APP (for standalone cameras)

1. For standalone cameras, in the APP device list, tap “…” at upper right corner of your device, choose “Settings”. It will show a red dot if there is a newer version.
2. Tap the red dot to upgrade your camera from OTA server.

It will take a few minutes to update your camera; and the update requires your camera to have good Internet connection.

Upgrade camera firmware from NVR

For multiple-camera systems, if you want to upgrade the cameras, you will need to do it from the NVR menu with an USB stick.

1. Please download the camera’s new firmware from xmarto.com or contact customer support for new firmware

2. Copy the firmware to an USB flash disk’s root directory (not in any folder)

3. Plug the USB flash disk to your NVR’s USB port

4. Go to System setting-CH Setting- IPC Maintenance, choose the firmware from USB Storage, and click start to update the firmware of your camera.

The camera will be uprgraded and you will see a new version.

Tips: if your NVR has only 1 USB port, click Start, the NVR will start a 60-second count down. Within 60 seconds, unplug the mouse and plug the USB flash drive, your camera will be upgraded. 

How to enhance WiFi connection between cameras and NVR?

While using XMARTO WiFi security camera system, customers may experience video freeze, video lag or even “no video” issue.

This is typically caused by weak WiFi signal from cameras to the NVR.

Based on 2.4Ghz WiFi, all cameras connect to the NVR’s own WiFi, just like your phones/ tablets connect to your home WiFi router.

In line of sight, XMARTO WiFi cameras can be mounted 1000ft (300m) away from the NVR. The camera system handles distance very well.

However, like any WiFi devices, the cameras do not handle obstacles very well. Each wall reduces its WiFi strength noticeably.

How Obstacles Affect Your Signal Strength

When your wireless signal is transmitted through various materials, such as walls and windows, the signal strength is affected. Though the NVR and wireless camera may be very close in proximity, you could still notice high signal interference if the signal passes through certain obstacles. For instance, if the signal passes through a concrete wall it will be severely weakened. Please reference the below chart to see which obstacles highly affect your signal and which do not.

Based on the facts, below are some suggestions of how to optimize your cameras’ WiFi connection.

1. Select a WiFi channel with least interference for your NVR

As the only hub, the NVR’s WiFi performance is crucial. To select a least-interfered WiFi channel for the NVR, ensures its performance not affected by other WiFi devices.

This is how to,

A) In NVR’s System setting – Network setting – WiFi setting. Click “Auto Select Channel“, the NVR will automatically select a WiFi channel with least WiFi interference.

B) For Japanese customers, you can choose region MKK and channel “Other” (channel 14) to avoid some WiFi interference.

2. Place your NVR and cameras reasonably

The NVR is the only WiFi hub, all cameras are WiFi devices that need to connect to the hub. Centralize the position of the NVR so it reaches all cameras well.

Principle of placing NVR and cameras: avoid any possibly avoidable wall, in the line from NVR to cameras.  

Do not place near high voltage wires or other sources of electrical interference. Electrical interference will degrade the quality of the signal.

Below are some more tips:

 

 

If there has to be obstacles between the NVR and camera, adjust the height of camera or NVR to avoid floor. Floors are normally heavier than walls.

Always find possible open between NVR and camera, mount camera and place NVR’s spot accordingly to allow signal to pass.

Metal walls (including metal garage gate) absorb wifi signal. Use extra extendable wifi antenna to bring camera’s antenna inside the wall. This also works for heavy concrete wall.

Try to keep camera and NVR’s antennas parallel to get better signal pick-up.

3. Bring the camera’s antenna through a wall

If a camera needs to be mounted behind a wall, you may use a WiFi antenna with extension cable to pass the wall.

Search “WiFi antenna with extension cable” on retail website like Amazon, you will find a lot of options.

Mount the camera behind the wall, drill a hole, wire through the hole to bring the antenna inside the wall.

4. Take advantage of XMARTO Dream Liner WiFi Relay technology
The xmartO Dream Liner technology uses cameras in middle as repeaters. That way, further cameras connect to closer cameras 1st, and then to the NVR as a group.

The latest G3 XMARTO WiFi camera systems do it automatically.

WiFi Relay

G3 Auto WiFi Relay

Here is an article about WiFi Relay,

https://support.xmarto.com/index.php?action=artikel&cat=1&id=32&artlang=en

5. Use a WiFi camera repeater

Add an RPT20 physical WiFi camera repeater for that camera,

6. Hard Wire Cameras
If you cannot get a camera to work via WiFi anyway, you should consider to hard wire that camera, especially when it’s PTZ camera.

Here is how to hard wire a camera,

https://support.xmarto.com/?action=faq&cat=1&id=50&artlang=en

How to pair a camera to an XMARTO NVR?

After you purchased an extra add-on camera, or when you want to swap a certain camera, you need to pair the new camera to your NVR.

1. Add by WiFi (for most cameras)

XMARTO’s “Add Cam by WiFi” feature makes this super easy.

1. Bring the camera close to the NVR, plug it to power.

2. On NVR screen, right click to enter main menu > Add Cam by WiFi. The NVR will search and add the new camera(s). Done.

The new camera will be added to NVR channel within a miniute.

What if: If this does not work, hold the camera’s reset button 6 – 10 seconds to bring the camera into config mode. Run “Add Cam by WiFi” on NVR.

 

2. Add with Ethernet cable (for cameras without reset key)

 Another way: pair the camera with an Ethernet Cable.

1.Plug the new camera to power. Use an ethernet cable to hardwire the camera to your NVR’s LAN port.

2. On NVR screen, right click to enter NVR’s main menu > Camera Manage.

3. In upper box, click “Refresh” button to search the camera out. The camera will be listed out an initial IP address 192.168.1.xxx

4. Click to select the camera, then click in below box to select an empty channel.

5. Click “Match Code“. The system will start to pair the camera to NVR’s WiFi.

6. Within a minute or so, the camera will be successfully paired to channel and displays image. You can now unplug the camera and mount it to where you want.

How to set a closer camera as a WiFi repeater for a camera that is out of WiFi range?

Start from Generation 3 (NVR and camera with ver.3.0+), XMARTO WiFi camera systems come with AUTO WiFi Relay.

AUTO WiFi Relay: when a camera is having weak WiFi signal. It shall come in and out frequently. Such a camera will AUTOMATICALLY find a close-by camera as WiFi repeater, connect to that camera, thus to relay back to the NVR.

First of all, to get good WiFi connection for cameras, you should decide your NVR’s location and WiFi channel well.

1. Centralize your NVR location so it reaches all cameras well.

2. Use a WiFi channel with least WiFi interference, here is how,

A) In NVR’s System setting – Network setting – WiFi setting. Click “Auto Select Channel“, the NVR will automatically select a WiFi channel with least WiFi interference.

Dream Liner Auto WiFi Relay

Q1: How do I know whether the Auto WiFi Relay is on?

A1: It’s set on by default. Right click to enter NVR main menu – WiFi Relay, you can see the status.Make sure Auto WiFi Relay is checked.

Q2: How can I take advantage of AUTO WiFi Relay?

A2: Since it’s an auto feature now, you don’t need to do much setting job.

Here is our suggestions:

Before mounting your cameras, simply place all cameras where you want, plug them to power, wait up to an hour to see whether all cameras can stream smoothly to the NVR. If they do, mount them; if they don’t, adjust the location of your NVR, or a certain camera, till you get a stable connection for all cameras, then mount them.

When you do the test run, most cameras shall be able to connect directly to the NVR. A certain camera that is far, or with more obstables may have weak WiFi signal to connect to the NVR. It may come in and out. When it’s coming in & out, it trys connecting to the NVR as always. If it feels hard to connect, it will find an alternative – a middle camera as repeater.

This is an algorithm, it may take up to 30 minutes for the camera to form a relay chain; and suprisingly you may find it’s a changing relationship. Maybe in the morning the CAM2 connects to CAM1, in the afternoon you find CAM2 connects to the NVR directly.

It’s not hard to understand. WiFi signal is something invisible and changing. Maybe in the afternoon you had your iPad in your room, your NVR in the living room is less interfered, CAM2 finds the NVR itself a better hotspot to connect.

After the test run, as long as you have all cameras streaming well to the NVR, you can mount them to their tested spots. (regardless how many WiFi bars they give you)

If you do have a camera that is hard to connect after adjusting other cameras’ locations, you should go ahead to mount the other cameras, then come back to this very camera.

You have 2 solutions：

1. Hard wire that camera, here is how to,

https://support.xmarto.com/?action=faq&cat=1&id=50&artlang=en

2. Add an RPT20 physical WiFi camera repeater for that camera,

====

Version 2 camera systems

For customers who has older version 2 camera systems, you can manually set a middle camera as a WiFi repeater. Click to see more details

 View More >> 

How to enable PTZ camera auto tracking on the NVR/Phone ?

When you add the PTZ cameras to the exsisting system as add-on cameras:

Go to System setting-CH Setting- Video Detection and enable the Motion Detection Tracking

On NVR version 3.2+

1. Click the image of a camera to pop-out the quick menu on bottom. Click ‘PTZ control’ to enter PTZ menu.

2. In PTZ menu, use the joystick to move the camera to where you want. Type preset ‘1’ and save. This point is saved as preset #1.

3. Enter ‘Auto tracking’ menu, check ‘Motion detection tracking’ and ‘Home point’, type preset 1 as the home point and Apply.

The camera will return to preset 1 after the tracking.

On the phone：

Run the app, click “…” at upper right corner of your device, Choose “Device Setting”

In “Smart Detection“, Enable the Motion Detection Tracking

====

If your NVR firmware is earlier than 3.1.4.4, or your camera version is older than 3.6.28; you need to upgrade your camera/ NVR to obtain the auto track feature. 

1. Update your NVR version to 3.1.4.4 or higher

Online upgrade: make sure your system is getting online condition.

Right click your NVR mouse>System setting>System Admin>System upgrade, choose Online upgrade, check upgrade when download finished, click Start.

2. Download the camera firmware 3.6.28,

https://www.xmarto.com/download/firmware/IPG5323_W_20210803_3_6_28_572010(1).rom

3. Put the file to your USB flash disk’s root directory, not in any folder.

4. Plug the USB flash disk to your NVR’s USB port.

5. Go to System setting-CH Setting- IPC Maintenance, choose the firmware from USB Storage, and click start to update the firmware of your camera.

6. Go to System setting-CH Setting- Video Detection and enable the Motion Detection Tracking

Now, your PTZ camera DZ2034/DZ20313, DT3034/DT30320, WT2054/WT20512, DPM2024 can achieve the auto tracking function when they connect to the NVR system.

==

XMARTO PTZ cameras has a lot of advanced features if you are interested. Please refer to the XMARTO PTZ camera command codes manual,

https://cdn.shopify.com/s/files/1/0628/9912/6502/files/XMARTO_PTZ_Dome_Camera_Command_Codes.pdf?v=1649837464

How to set home point for XMARTO Auto-Track PTZ cameras?

The XMARTO PTZ cameras have Auto-Track function. The Auto-Track is an AI feature that tracks activities and record.

It makes sure to record what happened even while you are not watching.

A concern comes along with the Auto-Track: would the camera track and view the wall or ground, and never come back to the entrance it was watching?

You can set a home point for the PTZ cameras. The camera will return to this key point after each track. 

Follow below steps, you can set your default view point.

1. Set Home Point On APP

While viewing the camera in App, tap PTZ and use the joystick to move the camera to watch the spot you want. (such as an entrance)

Then tap Preset to enter preset menu.

In Preset menu, tap the + sign to add preset points.

The 1st preset point will be the home point.

The camera will return to this point after each track.

   =>    =>  

Tap the Edit sign, you can delete and change preset points, including the 1st home point.

2. Set Home Point in NVR Menu

If your camera is used with a NVR, you can also set the home point in NVR menu.

a) while viewing the camera on NVR screen, click the image of a camera, you will see a pop-out menu on bottom. Click PTZ control to enter PTZ menu.

b) In PTZ menu, use the joystick to move the camera to where you want. In preset type 1 and save. This point will be saved as preset #1.

c) Switch to Auto tracking menu, check Motion detection tracking and Home point, type 1 as the home point and Apply.

The camera will return to preset 1 after each tracking.

NOTE:

1. If your NVR does not have this Auto tracking menu, upgrade your NVR to latest version
2. If your NVR does not have this Auto tracking menu after the firmware upgrade, set the home point from mobile App.

How to replace my old NVR without pairing each camera again?

XMARTO’s long range WiFi security camera systems have been the best sellers on Amazon during 2015 – 2016.

Many customers’ security camera systems were runnning for 6-7 years, 24 hours per day, 7 days per week.

With that workload, some customers feel the necessity of replacing their old NVRs, or some of their old cameras.

Is there a way to swap the old NVR out without taking all cameras down for pairing? 

The answer is affirmative. 

As you may already know, the NVR itself is also a WiFi router.

The theory is simple: each time you replace your old WiFi router, you only need to set your new WiFi hotspot name and WiFi password exactly the same as before, your devices will automatically reconnect. Same thing for XMARTO NVRs.

Here are the steps replacing your old NVRs without re-pairing all cameras:

Step 1: Record the WiFi information of your old NVR. 

As showed in below image, in your old NVR’s menu, navigate to System Setting – Network setting – WiFi setting, you will see the ESSID and password information, which is the WiFi name and WiFi password of this NVR. Take a photo to record this information.

Step 2: Revise your new NVR WiFi information to the same as old NVR’s. 

Swap your old NVR out and plug your new NVR, enter the same WiFi setting. Revise the new NVR’s ESSID & password to exactly the same as on the old NVR.

Step 3: Find your cameras back

With the old WiFi information on the new NVR, your cameras are connected with the new NVR.

Now you need add the cameras to your NVR channels.

In the NVR menu, right click – Camera Manage; click Search till you see your cameras listed in the above box. Then click ‘Add One’ to add the cameras to NVR channels.

Your cameras will be added to the channels in the below box and work as before.

 

FAQ

1. My old NVR is still working fine. Should I upgrade it to a newer one?

Not necessarily. As long as they are working fine. You don’t have to upgrade the NVR, or the camera.

    2. I plan to add the latest XMARTO PTZ camera, or solar cameras to my old system. Is it compatible?

XMARTO products are compatible with each other. But if your NVR is 960p or 1080p, they are not capable to take in the new 3MP & 5MP cameras.

Please check your NVR’s version in System admin. If you have version 3.0+, you can feel free to add latest cameras. If your NVR version is earlier than 3.0, please consider to upgrade your NVR (hardware) to the latest model.

    3. What if my old NVR does not turn on and I cannot enter the menu?

Please try to open the old NVR, unplug the 2 cables on hard drive, see if you can enter the menu to record old WiFi information.

If you cannot enter the old NVR’s menu to find WiFi info, you will need to pair your cameras to the new NVR one by one. Here is how to,

https://support.xmarto.com/?sid=229823&lang=en&action=faq&cat=1&id=15&artlang=en

“Incorrect password” while viewing XMARTO cameras from App

The XMARTO home security systems have 2-layer of security password.

1. The NVR device password (AKA the admin password)

Each time you access the NVR menu, it requires the admin password. Without a device password, users will be locked out.

Device admin password can be set when you follow the 1st time initial setup, or at any time in System setting – System admin – User.

This is very important and we suggest you to set and remember your admin password at 1st time.

This device password (device lock) is local and it locks access to your NVR, no matter whether your NVR has Internet connection or not.

2. App login password

Like using any Internet service, using WallPixel App requires you to create an user account.

Your App user account is normally an email address or a phone number; and the password is the code protecting your user account.

If you don’t have a WallPixel App user account, tap Register to create an user account.

The App user account is different from your device admin password. They are 2 sets of combinations.

The NVR admin password is a local password locking your NVR; the App user account password is an Internet password locking access to your WallPixel user account.

3. The connection

The connection between App user account and the NVR/ camera is based on Cloud ID.

The Cloud ID is an unique ID number of a XMARTO NVR or camera. On most NVRs/ cameras, you can find a QR code indicating the device’s Cloud ID. You can also find the Cloud ID on NVR screen’s below right corner.

To access the Cloud ID corresponding device, you need to provide the device password. Without the password, you will be locked out.

As advised in the manual, when you add the NVR/ Camera to the App, you are lead to provide the admin password,

        

The password here refers to the NVR/ camera’s admin password, not the App user password.

Provide your admin password, you will be able to view the cameras remotely from the App.

If you are an authorized user by the administrator, provide your user name and your password.

4. Update device password

If you’ve changed your admin password lately, you need to update it to the App.

 =>   => 

A few important tips

1. The default password
   If you skip setting a password for your NVR or camera, then the default password is empty.
   You leave the password area empty and tap next to view the cameras or access the menu.

   That also means, theoretically anyone who knows your Cloud ID can access the NVR/ camera. (although no one will know your Cloud ID unless you show them). So it is strongly suggested to set an admin password; as soon as you start to use the XMARTO NVR/ camera.

 2. Secondary users

If you are running a store, an office etc; in the System setting – System admin – User setting, you can add a few users with secondary permissions.

Then give those secondary user accounts to your employees. For example, you added user “JohnWayne” with password “batman”.

When he try to access the NVR’s screen, he needs to change the username from “admin” to “JohnWayne”, then enter password “batman” to access the NVR menu.

Same thing in the App. Obviously John Wayne needs to create his own App user account with his own email or phone #.

Then when he add the NVR system or camera to App, he input or scan the Cloud ID, provide his own NVR/Camera access combination, to access the NVR/ camera, with your nominated permissions only.

3. That sounds way too complicated. “I’d simply let my families know my Cloud ID and admin password so they can view” 

Not suggested. Logically, the WallPixel Cloud will take the 1st App user who added the Cloud ID as the owner.

If you have a 2nd or 3rd user adding the same Cloud ID as admin, 1 or few of you may miss some features, such as the App notifications.

The correct way is to use the Sharing feature.

a) let your families download and install WallPixel App, then create his/ her own App user account.

b) in the App, tap sharing, set sharing perimissions and valid time. Then send the QR code to your families.

c) In WallPixel App, your families scan the QR codes to add the camera/ system.  (no matter where they are)

4. “My XMARTO security system have 4 cameras and a NVR. Does that mean I have 5 Cloud IDs?”
No, when you use a XMARTO camera system, the App only takes the whole system as a single device; so it recognize only the NVR’s Cloud ID; and let you view 4 to 10 cameras simultaneously in App, just like what you see on the NVR’s screen.

Privacy tips

1. Does XMARTO know my device admin password?
   No we don’t. The device password is a local password you set in the initial setup. We cannot know that.
   If you forgot the password, the only way is to hard reset it.
   About how to reset password, please contact support@xmarto.com
   The hard reset can be done only by yourself, with the hardware in hand.
2. Does XMARTO know my App user password?
   No we don’t. Any App attempts to collect user’s password will not be approved by App Store or Google Play.
   If you forgot the App user password, the only way is to tap “Forget password” and follow steps to reset password, or simply create another user account.
3. If someone hacks my App user account, what should I do?
   That never happened. But if you believe someone hacked your App user account, the 1st thing to do is tap “Forget password” in App to reset your user password; or contact support@xmarto.com to know how-to hard reset your device password. Any of the 2 password reset will lock the access immediately.

   For standalone cameras, please change the device password in device setting; or hold reset button to reset the camera and set it up again.
   For NVR or NVR systems, the way of hard resetting password is not public. Please contact support team with your order # to learn how to reset NVR admin password.

   Relax, it’s almost impossible to happen.

<p>The post XMARTO NVR WiFi PTZ Camera System FAQ first appeared on NVR IPCAMERA SECURITY.</p>

For version : 3.0.3.0 if it doesn’t notice the password is incorrect , pls make sure you used the wired mouse, due to 3.0.3.0 version doesn’t support wireless mouse.

Note:User name and password should not exceed 8 characters and should not contain such as &*! @ (… #% and other special characters

You can refer to our YouTube channel videos : https://youtu.be/KJpJnYFlGK8

1) Within the black area, Click the left mouse button>right mouse button>left click>right click… Lasts 6 times

 

2) Yes

 

3) Input your new password,The old password is empty,you don’t need enter anything.

HiSeeu Wireless Camera System installation guide

Read Next : Hisilicon IP Camera Firmware Update

 

4) OK

 

 5) If this step still not work, please email Johnny@hiseeu.com with below screenshot of your NVR, then they will send you the super password to login

 

How to solve the problem of camera connect failed?

Please follow these steps to troubleshoot

Please check if the white antenna on the camera is loose first.

1)Cover the sensor under lens on the camera to see if the light is lit or not.

If it’s bright, it means camera is not bad.

If it’s not lit,You can connect the power of a good camera to the bad camera.

 

In the case of determining that camera is not broken.

2）right-click the mouse> video manage> Refresh / Search

3) if your camera with reset button, no LAN port, please take camera close to your NVR

1. delete the connect failed channel

2. press the reset button on camera for 10 seconds

3.Right click the mouse again > wireless add > wait the screen show a new camera IP address 172.20.14.**

4. if no IP address, pls reset camera for several times,

After adding the camera successfully, you can exit the add camera interface

below is the video for you check :https://youtu.be/Kaxvth-sd-Y

4) if your camera with Lan port

Pls use an Ethernet cable connect the camera to your NVR.

Delete the connect failed Channel>Refresh(Search) find IP address 192.168.**.**>Match Code(wait for IP address change to 172.20.14.**)

After that you can unplug the Ethernet cable.

You can refer to this youtube video.

https://youtu.be/kmNnFgjLiPI

HDD not fund / Not record anything

 Please refer to these below to solve the HDD not fund issue.

1）Check the power adapter connected to the NVR box. The NVR box uses 12V 2A or 12V 3A power supply. If you connect the 12V 1A cameras’ power supply to the NVR, the NVR box will not provide enough power to drive the hard drive.

2) If hard drive is preinstalled, there are 4 screws at the bottom of NVR box.

3）Check Hard Drive Information on NVR box and Format it

Right click the mouse>system setup>General setup>HDD setup>select the hard disk>Click Format, if the progress bar always shows a few percent or the formatting is failed, please contact with us.

 

 

4) Please open the NVR with a screwdriver, check the two cables connecting the hard drive and see if they are loose.

 

5）Take the hard disk out and install it on your computer. Check if the computer can recognize the hard disk. This is to confrim the HDD is the problem or not.

How to solve Gateway Unreachable or Network Error

If you click “fast network” to appear: Gateway Unreachable or Network Error , pls fellow below steps:

Step 1:

1) you must check if the network line is faulty or not: check whether the switch and router line connection are correct.

2) Can you connect to the external network normally through the computer wired connection?

Notice: Do not directly connect the recorder to the fiber

 

Step 2: Right click mouse and choose Fast Network —-> Auto config ,check if the network will be healthy or not

 

Step 3: If the auto config still can’t make it work , pls kindly check the same network computer network setting

Then “manual configuration” set the recorder network settings, don’t choose DHCP, input the same IP address and gateway and submask same as your computer

Offline

1)Pls Connect NVR to your router with an Ethernet cable. After that right click the mouse > Fast network.

 

2)If Step 1 doesn’t work, Maybe the Ethernet cable is damaged. Please replace it with a new one

3)If there is no problem with the cable.

Pls right click the mouse> system setup >Network setup>Do not choose DHCP>Change DNS to 114.114.114.114 or 8.8.8.8 > Power off the NVR and power on again(Reboot the NVR)

4)You can also connect the NVR to your home WiFi,

Enter the wireless internet interface > Select your home WiFi and enter your password > Apply

Change the display channel of the camera

When you select the corresponding channel, you can click the two buttons on the left, and then move the channel

You can also drag the image directly to another channel

How to set up Motion Detection？

1)Enable Motion Detectin on NVR Monitor

Pls right click the mouse>system setup>Channel Setup>Video detection>Selecting the Channel for Motion Detection>Choose the form of alarm>After you set it up you can Click “Copy to” to set to all channel

 

2) Set the area of motion detection to be set within the field of view of the camera.

 

3)App Alarm

a)Select App Alarm on NVR

b)Click three dot> Alarm push

 

c)Click System authority settings, turn on all permission of the app.

 

How can I view the camera remotely?

There are four methods to view the camera system remotely. Please refer to these step below.

 

1) First you need to connect the NVR with your router by wired or WiFi

Wired connection

1. wired connection, connect the NVR with router by ethernet cable

2. right click your NVR mouse choose fast network, then click auto config, check cloud ID status is online and network is healthy, then you can remotely check the system on your phone app

3. if not online and healthy network, please click manual configure, and check your router detail,

make sure the NVR and your router is the same IP gateway, IP address the first 3 number should be the same, the last one can’t be the same ,. preferred DNS please change to 8.8.8.8 and apply it

WiFi connection

1. please notes our NVR only can work with 2.4Ghz wifi network,

2. right click your NVR mouse choose system setup–network setup–wireless internet –enable wireless LAN, then find your house wifi name, input password, apply it

（please note the wifi name can not included any special character ,such as “_”, otherwise it will show connected failed.）

3. check the status is connect failed or success, if it is failed, please click view details,

check the same wifi network details on your phone and your NVR, then change them to the same IP gateway, IP address the first 3 number should be the same, the last one can’t be the same ,. preferred DNS please change to 8.8.8.8 and apply it

https://www.hiseeu.com/a/help/article/27632

2）To view on the Phone

a) Setup NVR box

Please reset your password：right click mouse>system setup>system admin>user>setuppassword>change a new password(Password must be within 8 characters)

b) Setup Mobile Phone

Scan below code download “Eseecloud”

 

 

c) Click “+”–“other way to add/scan the QR code on your NVR fast network page “–input cloud ID user name is admin and password is the one you login in NVR (If you doesn’t change the user name and password, User Name is admin password is the one you set for the NVR before), if your forget the password please refer this step: https://www.hiseeu.com/a/help/article/27650

(Cloud ID is in the lower right corner of the screen or right click your NVR mouse and choose fast network to find Cloud ID)

 

 

Scan the QR code on display

 

The user name is admin, enter the password of your camera system in the password field

 

3）To view via Eseecloud software on PC

EseeCloud for Windows PC

Eseecloud MAC: http://download.dvr163.com/tool/EseeCloud-mac-2.0.8_20200228.zip

Eseecloud Windows: http://download.dvr163.com/tool/eseecloud/EseeCloud_Setup_3.0.7.10.exe

here is the video to check how to add it : https://youtu.be/0AX1-sMKJG4

If you have registered your eseecloud account on your mobile phone, you can directly log in with your eseecloud account on the computer, and the account information will be automatically synchronized to the PC software

 

Double Click Cloud ID

 

How to remove the red triangle mark

For the red triangle mark it is for notice you something happened for your camera

such as the motion detection , video loss, HDD not found,

for remove the triangle

1. you need upgrade your NVR version to 3.0.5.0

there are 2 ways to upgrade

1) online upgrade, connect the NVR with router by LAN cable , right click your NVR mouse and choose system setup–system admin–system upgrade–online upgrade

2) offline upgrade, you need copy the firmware to the USB disk and choose local upgrade the firmware you cane email Johnny@hiseeu.com to get it

3) after you upgrade successfully, pls right click your NVR mouse and choose system setup–general setup–error setup–disable alarm icon.

Connect the camera to WiFi, then add it to NVR

You can connect the camera to your home wif and then add it to NVR.

First you need to press the reset button for 6s on the camera to reset the camera,

1) Please refer to pages 4 to 6 of the manual in the attachment to connect the camera directly to your mobile app,

 

 

 

 

２）First, you need to connect NVR to your router,

Then search the NVR for the camera connected to WiFi

Right Click the mouse > Video manage > Change the “protocol” to “onvif” > Search > Add one

 

if it show Password Error, please go to your phone app , click “…”–“Edit” then on blank place quickly click 6 time you will see cameras password here, go back to NVR video manage page, select the correct channel, click Manual Edit to input camera password .

What to do when the screen color is not displayed correctly

1） Click the mouse to select the screen –> click the 3rd icon (color adjust)

2) Click Default button–>select Ircut mode–>Ok

If it doesn’t solve your problem ,pls send this screenshot to us

Audio function！

1:Please check if there is a microphone hole on the back of the camera.

 

 

2:When you want to use the audio function of the camera, you need to turn on the audio function of the camera:(left click your mouse on the camera images)

3: right click your mouse — turn up the volume

4: Also turn on the audio button on App

 

 

if your version is 3.0 ,you should choose the AV stream also,refer these step

right-click the mouse ->System Setup->Channel Setup ->Encode Setup ->Select orresponding Channel(1-8) ->change the Encode Mode to AV Stream -> Apply

 

5: Every camera supports audio, but you can only use the audio of one camera at the same time.

and if the NVR your had order is with monitor, pls plug in your headphones or stereos behind the NVR

 

Why can’t remotely check the playback and change the setting

pls fellow below step

right click your mouse and choose system setup –system admin–user–edit user– choose remote and config and playback

How to solve the problem of camera lost connect with NVR, need reboot the camera to fix this problem?

Firmware 1: https://www.dropbox.com/s/qlyr53xfsrjscox/%E9%87%8D%E5%90%AF%E7%9B%B8%E6%9C%BA%E5%9B%BA%E4%BB%B6.rar?dl=0

 

IPCAKV3W_20220415_3_6_82_572011

IPCAKV3W_20220415_3_6_82_572011

(Fix the camera lost connection with NVR need unplug camera power cable)

Firmware 2: https://www.dropbox.com/s/mrdzs1ioqhmuuve/%E4%B9%9D%E5%AE%89%E5%8D%95%E6%9C%BA%E4%BF%A1%E5%8F%B7%E4%BC%98%E5%8C%96%E5%9B%BA%E4%BB%B6.rar?dl=0

 

IPCAKV3C_20220415_3_6_82_572010

IPCAKV3W_20220415_3_6_82_572011

(Fix camera signal problem)

 

572010 for the camera model: 5322-W

572011 for the camera model: 5323-W

please go to video manage page to confirm the camera model.

 

To upgrade the camera firmware: download the firmware from the dropbox, unzip the file at first, copy the correct file to your USB DISK root, format should be FAT32,go to system setup–channel setup—IPC upgrade page–click the correct channel–click start–remove mouse –insert USB disk–wait for camera upgrade successfully

I’ve connected everything, but the display doesn’t show images

Pls Refer to the following steps

1）Press the left mouse button for 30 seconds and the camera system will reboot.

2）A)You need use a VGA cable to connect the NVR to the monitor.

B)If you don’t have a VGA cable but have another monitor, you can connect the camera system to another monitor.

3）Then change the output resolution of NVR.(Right click the mouse>system setup>General setup>Screen setup>Output resolution)

Set an appropriate resolution and switch back to the original HDMI Cable.

4）If the display is still not displayed, you can choose another resolution.

if your NVR box version is 3.03.0 pls change the step 2 as below：

2) Then change the output resolution of NVR.(Right click the mouse>system setup>General setup>Display Resolution)

If camera often loses signal with NVR？

You can use the following four methods to solve the problem of poor camera signal

Please check if the white antenna on the camera is loose first.

1)First, you can change the wireless channel of the camera system to ‘other’, and the antenna of NVR is better to stand up

Right click > system setup > Network setup > change Wireless channel to “other” > Apply

Then restart the NVR, unplug the power supply of the NVR and plug it in again

2）You can replace the white antenna on the camera with the black extension antenna in the package, so that the black extension antenna passes through the wall.

 

Place the camera next to the NVR to ensure that there is a good signal between the camera and the NVR.

3）You can set a camera as a WiFi repeater to enhance the signal between the camera and the NVR.

4）You can also buy a WIFI repeater, which also enhances the signal between the camera and the NVR.

for Wifi repeater you can search: B07NRBYM5C on amazon.

If you can write a good rating to our camera system,We can send you one for no charge.

(warm notes:if your version is 3.0,there is “Search”button but not “refresh” ,click the “search” but the “refresh”)

(version 3.0)

How to use the wifi repeater to enhance signal

 

When the repeater is powered on, its indicator lights up.

Press the reset key for 10 seconds and it will deletes all previous matching records

How to use it on NVR.

1)Connect the repeater to NVR by Ethernet cable

2)click “Search” and then there will disappare a device which IP address is “192.xx.xx.xx”

Click it, it will pop up a new window

click Match button to let the status become “wireless has been matched”

 

At this point, you can unplug the Ethernet cable.

4) back to the Video Manage interface and click the Repeater .it will show the same window as the figure below.

click the add icon after the Router button,then select chanal which you want to enhance sigal

How to add an extra camera?

when you receive the new camera , there is no match between the nvr box and the new camera. You need to pair them.

if your camera with reset botton , no Ethernet port,

1)right click your NVR mouse and choose wireless add

2)press the camera reset botton for 10 seconds

3)wait it shows camera IP address 172.20.14.**

4)if no IP address, pls reset camera for several times, then you can exit,

below is the video for you check

https://youtu.be/Kaxvth-sd-Y

 

if your camera with Ethernet port, You can refer to our video on Youtube.

https://youtu.be/kmNnFgjLiPI

1) You need to connect the camera and the NVR box with the Ethernet cable.

2)Right-clik the mouse video manage→Refresh/search( find camera IP address as 192.168.1.**)→Match code( wait camera IP address changed to 172.20.14.**) then exit and choose add one

After camera and NVR are paired, you can unplug the Ethernet Cable.

3) Use the same way to pair more camera.

How to solve “Resolution too big”?

Our system upgraded , the “Resolution too big” camera is 3MP, old system can’t work with 3MP camera

1. right click your NVR mouse choose system admin–system version to check NVR version is 2.8 version or 3.0 version

2. if it is 3.0 version, you can upgrade it to latest firmware then it can support 3MP cameras (3.0.6.0 version and above version)

how to upgrade to NVR?

1) Online upgrade : go to system admin-system upgrade-then click online upgrade, wait for it upgrade successfully, then camera will show image

2) Offline upgrade, please email Johnny@hiseeu.com with your system version page , then she can provide firmware to you

3. if it is 2.8 version,the only way can fix is to upgrade camera firmware

right click your NVR mouse–system setup–system admin–IPC maintance, then take a screenshot of camera version, email : johnny@hiseeu.com for resolution too big problem.

4. after you get the firmware, please copy to your USB DISK root, format should be FAT32,go to IPC maintance page–click the correct channel–click start–remove mouse –insert USB disk–wait for camera upgrade successfully

5. go to system setup–channel setup–encode setup–find correct channel–change resolution from 2304*1296 to 1920*1080.

How to Change the Display Position of Channel

There are 2 ways to changed the position of camera

 

1)Generally speaking, we will choose four channels to display at the same time on the screen

 

For convenience, let’s first choose to have all channels displayed on the screen.

right click your mouse — Split Screen — X8 View

 

Now we want to let the Channel 7 to the Channel 2 position

left click the mouse on the channel 7 screen and dont loose

then move to the channel 2 position ,loose the mouse left key

 

that is OK

2)Please wrote down the IP address of the camera (which you want to exchange it channel,such as channel 5). Then deleted the channel which you want that camera to place(such as channel 2), did a manual edit on channel 2 ,Enable it and change or add the IP address of channel 5 wrote down. Camera immediately came up on channel 2.

App wrong Password

Pls refer to these step to solve the wrong password issue. refer this video : http://youtu.be/bFVwGqnr2Js

1)If you doesn’t change the User Name and the Password on NVR box.

The User name is ‘admin’, no password (you needn’t input anything)

 

 

 

2)For change the password on NVR box.

Right click the mouse>system setup> system admin>User>set password

 

3)User name and password should not exceed 8 characters and should not contain such as &*! @ (… #% and other special characters (you can setup password: jasmi985/ jasmi996/ jasmi856 or others. )

If you can login NVR with a password, but can’t login on App, please confirm that the password within 8 characters

Note：App login username and password are different from the camera login username and password. They are two different sets of username and password system.

How to set up Email notification?

a. Enable POP/IMAP in your email. If default setting of your E-mail enables that, please skip this step.

Login your email via browsers; go to Settings – Forwarding and POP/IMAP-Enable POP and IMAP – Save Changes.

 

We also need to Allow 2-Step Verification for your Gmail account, login www.google.com

 

• Open your Google Account.
• Select Security.
• Under “Signing in to Google,” select 2-Step Verification and then Get started.
• Follow the on-screen steps.
• Normally after you set 2-step verification, you will create a new password on NVR password page you need input this password

b. Go to your system main menu. System setting- Channel setting- Video Detection. Enable E-mail Notification and click Copy to apply the same setting to other channels.

 

b. Go to your system main menu. System setting- Network setting- Email setting. You will see the interface shown below.

 

c. Follow the instruction below to input the information required to finish the setting.

 

Email Notificaion: Check “Enable”

SMPT Provider: Click the one you use in the selection. Or click USER CUSTOMIZE to use the E-mail server that is not in the selection.

Sender : Type in your sender email address

Password: the password of login your sender emial address

SMTP service: when you choose the correct SMTP provider, it will suggest correct service to you

Port: The default port is 25. If it doesn’t work, you can go to the link below to get the port of the e-mail you use.

https://www.arclab.com/en/kb/e … .html

Encryption Type: Select the one that your E-mail server works. If there is no selection, please choose None.

Sendee 1: the email you want to receive email alerts

Sendee 2: the second email you want to receive email alerts, you can leave it blank

 

d. Then click Test see if you can receive a test e-mail alerts from Esee. If yes, that means the setting has set successfully. Then, please click Apply to save the setting.

e. Latest APP allow to set email notification on the cellphone directly

Go to cellphoen app Eseecloud, click me–settings–mail to receive alert messages–enable it, then put your gmail address, to get verfication code, after you input verfication code click confirm, then you will get the email notification, thanks

 

 

 

 

 

How to setup Record Plan?

You can set up three modes of record plan

Note：After you have set up the record plan, you need to click “copy to” to apply the record plan to all channels.

1) Time Recording:

Setup period of time of recording on NVR,Right Click the mouse>System Setup>Record Setup>Record Plan.

Click Time and put mouse icon on the upper left corner(for example 1 as picture shows).press and drag the mouse to the right to choose the time.the list will turn to red.

2) Motion Recording:

Only detect motion and then start recording. Right click mouse>System Setup>Record Setup>Record Plan.

Click Motion and putr mouse icon on the upper left corner, press and drag the mouse to the right to choose the time. The list will turn to green.

3) Alarm Recording:

Riht click the mouse>System setup>Record Setup>Record Plan.

Click Alarm and put mouse icon on the upper left corner,Press and drag the mouse to the choose the time,The list will turn to yellow.

Note: Users can Setup any period of time they want, for example 0:00:00-23:59:59, That’s 24hrs*7days recording. When NVR detects hard disk, the default setting will be 24hrs*7days recording.

The priority of Alarm is higher than that of Motion, and the priority of Motion is higher than that of Time.

When you have set the corresponding record mode, you can click “select all”, and the time area below will become the corresponding color

Video Playback

Right clik the mouse>Video Playback>Choose date、Channel、record mode>Click Search>then can view playback file

Note：You can only watch four Channels recording at the same time.

1. IIIustration for playback button:

play,

pause:

fast forward*2,*4,*8；

2. Play file: Choose the recording file in file list,as number“1”shown in picture. Chooseone of the recording, click“play”to play to recording file;

3. Video backup: Choose the recording file in file list,as number“1”shown inpicture.insert the U flash disk, click“video backup”to backup the file;

4. Timeline: Click“date”and“time”at left bottom to check the timeline of recording, as number“2”shown in picture;

5. On the timeline with recording file,left click the mouse, the can playbackthe file.

How to watch the playback on my phone?

First ,you should install the Eseecloud on your phone ，if you hadn’t installed it ,refer this link:

http://www.hiseeu.com/news/wirelessskitfaq/69.html

click playback

then it will show the interface follow below

choose the time and channel which you want to watch

Notes: The default is no sound when you watch playback.so you should click this sound button to open it if you want to hear

How to backup the recording

There are 2 ways to make backup

1) use USB disk to backup

1. right click your mouse, and choose video backup.

2. choose the channel/date/time playback you need backup,

(If you copy too much backup, we suggest you copy it one by one channel to save copy time)

3.Backup, the let your mouse out and within 30 seconds put the USB to get the backup

if you need check tbe playback you copy out on computer, pls use VLC player , you can download here :

http://download.dvr163.com/tool/Video-player%20.zip

 

pls notes USB disk format should be FAT32 otherwise your NVR may can’t find it.

 

2) make backup on computer

 

1. download Eseecloud :

Eseecloud MAC: http://download.dvr163.com/tool/EseeCloud-mac-2.0.8_20200228.zip

Eseecloud Windows: http://download.dvr163.com/tool/eseecloud/EseeCloud_Setup_3.0.7.10.exe

 

2. add the system to your Eseecloud phone account, then on computer software choose login cloud(login with the phone app Eseecloud account and password)

 

3. search the cameras playback, and choose the channel you want to make playback and wait for it shows the recording

 

4. click the download icon the chose the files you want to download, wait for it finished the process, then you can open the it and check the playback on computer

 

here is the video for you check : https://youtu.be/kR7QN_2UKdI

Factory Setting

Pls refer to these step below to reset system

1)Right click the mouse>System setup>System admin>factory setting

*Note: pls don’t check “Channel setup”&”Screen setup”&”Digital Channel”

Click “Apply”

2)If you Check “All”

After NVR Reboot,you need Right click again>video manage>Double-click the IP address of camera (like 172.20.14.2)

If Your NVR box version is 3.0.3.0

Pls refer to below steps

Right click the mouse>System setup>System admin>factory setting>simple restore

The standalone camera connection step

pls connect it step by step , if you fail , pls send us some screenshot and tell us which step is wrong by email or whatsApp

our email is :johnny@hiseeu.com

Wechat/WhatsApp:+86 13392810296

Skype:Johnny.chen1204

1) download “Eseecloud” app on your phone and register it

click add button and choose Standalone camera

 

2)check if the camera light lit

click this button

3) Point the camera of the mobile phone at the QR code of the camera

4）Choose a network environment for your camera, the WiFi name

5）input the wifi password and click the connecting device button

6) Wait a minute and it will connect succeed click COMPLETE button

7)edit the camera name and set its password(password can be empty )

that is finished! if you want change some camera information such as password, you can click setup button to set it

Here is video for you check how to connect it on phone app : https://youtu.be/tNKeWUfe-mI

How to fix there is no cloud ID

1. Connect the recorder to the same LAN as the computer ：connect to the router

2. Provide the IP address of the recorder, System Settings – Network Setup Photo

 

 

3. Recorder switching debugging mode: system setting – system management – system maintenance, right mouse click, pop-up dialog box, click the left mouse button in the blank space of this pop-up dialog box, right click, click the left and right button, 12 times, Find out if the font prompt toggles the debug version, click Yes, OK. Go back to the lower left corner of the main interface with a red font. Take a photo to us (2.8 version)

 4. Provide remote tool ID and password, manufacturer technology remote connection control and send the email to us

if you don’t have the remotely tool, you can send the email to us, so we can send to you

(3.0.3.0 version)

3.Recorder switching debugging mode: right click your mouse—system setup–general setup–time setup–change the Date format–right click your mouse, pop-up dialog box ,

click the left mouse button in the blank space of this pop-up dialog box, right click, click the left and right button, 12 times, Find out if the font prompt toggles the debug version, click Yes, OK. Go back to the lower left corner of the main interface with a red font. Take a photo to us.

How to contact amazon customer service?

1). Use your Amazon account to log into www.amazon.com

2).Pull down to the bottom of this page and find “Help” button , and click on it to get into a new page

3). Find “Need more help ” in the middle of this page and move it to this button and you will see “Contact Us ” and click on it .Then you will get in touch with Amazon Customer Service Associate.

4).Or you may choose to call the Customer-Service by number 866-216-1072

Add Device (412 camera system)

First you need to connect the camera system to your WiFi.

Click the home button.

 

 

Select your WiFi and enter wifi password

This string of numbers is cloud ID.

Then go to “Eseecloud” app

Networked devices

Input your cloud ID and User name(User name is admin) and password(Camera system has no password by default)

5MP WK-4HB315-1T TZ-HB315 Night Vision is not good,upgrade as below

Please download the firmware at this link :

https://www.dropbox.com/s/gcrg3xw7f42ylys/IPCAKV5C_20221011_3_6_97_572110hsy%281%29.rom?dl=0

After you get the firmware, please copy to your USB DISK root, format should be FAT32,

Pls right click your NVR mouse–System Setup–Channel Setup–IPC Upgrade–Select the correct channel–click start–remove mouse –insert USB disk–wait for camera upgrade successfully

How to solve Most of Network Status Problem?

Please right click NVR mouse choose Fast Network check Network Status

• Healthy network: Network connect successfully
• Gateway Unreachable: means NVR IP Gateway and IP address not in the same gateway as your router, Click Manual Config, then find your router correct IP gateway, such as 192.168.1.1, then IP address should be 192.168.1.***, last numbercan’t be the same as your router, change it on NVR. If you connect with wifi network, you need go to System Setup—Network Setup—Wireless Internet page click View Details and click Manually to change those information.
• Request DNS Error: disable DHCP, change the Preferred DNS to 8.8.8.8, reboot the NVR and router.
• Network Cable Disconnect: make sure the NVR connect with router by Ethernet cable
• Network Card Not Found: on Network Setup page find PPPoE disable it.
• Network Busy: disable DHCP, change the Preferred DNS to 8.8.8.8, reboot the NVR and router.

<p>The post HiSeeu Wireless Camera System installation guide first appeared on NVR IPCAMERA SECURITY.</p>

Nooie Cam 360 Gives You Security With a Twist

Nooie Cam 360 features automatic motion tracking that keeps up with the action. It can also be controlled manually using the Pan & Tilt feature in the Nooie App.

Features

• Stylish, Intuitive, Easy Setup: Nooie Cam 360 is easy to install, simple to control, and a breeze to maintain. Compatible with 2.4GHz WiFi network. Download the Nooie App from App Store or Google Play. Works with Alexa.
• 1080P HD + Superior Night Vision: 1080P HD camera lens with two 940nm infrared LEDs. Night vision up to 32ft (10m) in pitch-black. Optional status light.
• 360° Motion Tracking: Equipped with a 101° field-of-view camera that can rotate 355° horizontally and 94° vertically. When motion tracking is turned on, it can automatically sense and track the action in your home in full 360°.
• Pan, Tilt, and Zoom: Control the camera angle manually to pan, tilt or zoom with the Nooie App.
• 24/7 Live Stream and History Playback: Watch live stream video or replay recorded events anywhere and anytime (microSD card or Nooie Cloud storage is required to access Nooie Playback).
• Two-Way Audio: Listen and speak with the built-in microphone and speaker.
• Motion & Sound Detection: Receive instant customizable app notifications wherever you are, whenever motion or sound is detected.
• MicroSD Card or Nooie Cloud Storage: Store your video locally, or externally in the cloud — your choice.

In the Box

Product Overview

Read Next : V380 IP Camera Installation Manual

Nooie Cam 360 LED Indicator Guide

 

How To Turn ON/OFF the LED Indicator light

1. In the Nooie App, tap Cam in the bottom navigation bar, then choose your device.
2. Tap the Settings icon on the top right corner.

   

3. Tap General > LED Indicator to turn it ON or OFF.

How to setup a 360 camera in the app?

Before Setting up the 360 camera

Make sure you are logged into your account in the Nooie app. If you have not or are having an issue creating an account please refer to the following link. https://help.nooie.com/hc/en-us/articles/4419763097751-How-to-create-an-account-in-the-Nooie-app-. Connect your phone to a password-protected WiFi network. A cellular network is not supported for setup.

Setting up the 360 camera

1. Plug the camera into an electrical socket for power. The recommended maximum distance from the “360” camera to the WiFi router is 40 ft (line of sight)
2. Next, press the (+) symbol in the top right of the Nooie app. Select “Add Camera”.

            

3. Under “Add Device”, select the “Nooie Cam 360” picture.

4. Under “Add a Camera”, make sure the camera displays a flashing “red light”. If you don’t see a flashing red light, press the “reset button” on the camera for 15 seconds or until an audible sound is heard. Click “Red Light On”.

5. Under “Connect to WiFi”, make sure the “Current Network” displayed is correct. Only 2.4GHz WiFi is supported. Enter the correct WiFi “Password”. Click “Next”.

6. Under “Connect to Camera”, place the “QR code” displayed on the phone screen 8″ to 10″ from the camera lens. An audible sound will occur from the camera and the blinking “red light” will change to a blinking “white light”. Click “Next”.

7. Under Pairing…Please Wait, the camera will go through a pairing process until an audible sound occurs from the camera. The blinking “white light” will change to a solid “white light” when the camera is connected.

8. Once connected, create a location “name” for the “Indoor” camera. Click “Save” to complete the setup.

How to install the 360 cam on a wall?

Installation

Required Tools

• Electric Drill

Tips

1. If you choose to mount your camera to a wall, use the Nooie App to check the camera view before mounting.
2. Metal objects may interfere with the signal; select a location away from metal.
3. Choose a location away from direct sunlight for the best video quality.

Mounting the camera

1. Drill holes and screw in the wall mount plate.
2. Attach the bottom of the camera to the wall mount plate and slide it into the hook.

Nooie Cam 360 Motion Tracking

 

Motion Tracking detects and tracks horizontal movement automatically within the camera’s field of view.

• When the camera detects motion, it will turn to follow motion to keep it within the field of view The camera will remain in that position until motion is sensed again, or the camera is moved manually via the Nooie App. 
• Motion Tracking can be turned ON and OFF independently of Motion Detection.

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How to Locate the Motion Tracking Feature

1. In the Nooie App, tap on Camera in the bottom navigation bar, and choose Nooie Cam 360.
2. Tap the Settings icon on the top right corner.

   

3. Tap on the Motion Tracking toggle to turn it ON or OFF.
   • The motion Tracking toggle will be blue when it is ON and will be gray when it is OFF.

Nooie Cam 360 Motion & Sound Detection

 

Tip! You can set a schedule a timeframe for when you want to receive alerts for motion or sound detection (e.g. from 8 AM to 6 PM or whenever you are away from your home.) to optimize the use of video storage space if you’re using a MicroSD card.

 

Accessing Alerts

1. In the Nooie App, tap on Camera in the bottom navigation bar, and choose Nooie Cam 360.
2. Tap the Settings icon on the top right corner.

   

3. Tap on Detection > Motion Detection or Sound Detection to turn on the feature and create schedules.
   

   

4. Sensitivity: Adjust the sensitivity of motion/sound detection to receive more or fewer alerts. The more sensitive the setting, the more alerts you are likely to receive.

How to solve your 360 Cam’s connectivity issue?

If your Nooie camera failed to connect, please check the LED indicator on your camera and reference the following recommended solutions.

There are 4 common situations for why your Nooie camera may not be operating:

1. Camera is not connected to the server.
2. Camera is not connected to the router.
3. Incorrect WiFi password is being used.
4. Camera has a malfunction, not operable.

Situation #1

LED color: White (flashing fast and never turns to steady white light)

Reason: Camera is not connected to the server.

Solution:

1. Check your router and see if there’s any limits or firewall.
2. Turn off the firewall and connect again.

*If the problem persists, please email to support@nooie.com for further assistance

 

Situation #2

LED color: White (flashing slowly)

Reason: Camera is not connected to the router.

Solution:

Step 1 – Begin by Reviewing These Requirements.

1. Camera is connected to 2.4G Wifi; does not require authentication.
2. WiFi account/password does not contain special characters.
3. No wall between the camera and router.
4. Router is connected to less than 10 devices.

Step 2 – Check Your Router Settings

1. If you have smart Wifi, turn it off and try connecting the camera again.
2. If your router is dual band (5G & 2.4G), temporarily turn off 5G until the camera is connected.
3. Encryption & Authentication methods should be set to WPA2-PSK and AES.
4. Try turning off the wireless MAC address filter.
5. Make sure the DHCP server is on.

*If the problem persists, please email to support@nooie.com for further assistance. Provide the QR code located at the bottom of your camera, and the Wifi pairing code.

 

Situation #3

LED color: Red and white (flashing)

Reason: Incorrect WiFi password is being used.

Solution:

1. Re-eneter your WiFi password and make sure it’s correct.
2. Try using an alternative hotspot such as a smartphone to make sure the problem is related to the hardware and not your WiFi network.

*If the problem persists, please email to support@nooie.com for further assistance.

 

Situation #4

LED color: Red and white (flashing)

Reason: Camera has a malfunction, not operable.

1. If all situation solutions did not work, the camera may have a malfunction.
2. The camera not be operable due to manufacturing issue.

Solution:

Please email support@nooie.com and describe the situation, and we will further assist.

Nooie Cam 360 Cam won’t pan or tilt

Problem

Pan and tilt functions are not working in the Nooie App.

 

Tips to Resolve

If the Nooie Cam 360 does not respond to pan and tilt gestures in the Nooie App, you may need to update the Nooie App to the latest version.

1. Download the latest version of the Nooie App(as shown below).  Confirm that it is the Nooie App, not the Nooie Cam App that will be retired in the near future.

If the problem persist after updating to the newest Nooie App version, please contact support@nooie.com and we will be happy to assist you right away.

 

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What is the visual range of the Nooie Cam 360 at night?

360 Cam has two 940nm infrared lights, and allows visibility up to 32 feet at night.

How can I rotate the video image?

To rotate the video image:

1. In the Nooie App, tap Cam, then your device ****item.
2. Tap the Settings icon on the top right.

   

3. Tap General > Audio / Video > Rotate

How do I reset the Nooie Cam 360?

You can reset the Nooie Cam 360 in two ways.

To reset the Nooie Cam 360 through the Nooie App: 

1. Open the Nooie App, tap Cam, then your device ****item.
2. Tap the Settings icon on the top right.

   

3. Scroll down to the bottom of the Settings screen to Reset to Factory Setting.

To manually reset the Nooie Cam 360:

1. Find a pin or an object with small tip such as a paperclip.
2. Use the pin to poke the reset button (located next to the USB port), and hold for 5 seconds.
   • You will hear a beep or “ding-dong” sound when the Nooie Cam 360 is reset.

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