Download and install the app

1.Quickly download and install by scanning the QR code

https://www.cloudbirds.cn/download/app/cloudbirds

2.Search for “V360 Pro” in the mobile app store to download and install

Registration and login

Qianniao Video Call Camera User Manual

Two methods of camera connection

When configuring Wi-Fi for the first time, please place the camera as close to the Wi-Fi router as possible, and then install it to the location that needs to be installed after the configuration is completed
3-1. Add a camera to the hot spot to connect the camera to the power supply. After the camera is started successfully, issue “Please use the mobile phone client software for wireless configuration” to open the mobile phone APP – click the “+” sign in the upper right corner – select “Add a hot spot”

1.Click the “+” in the upper right corner

2.Click “Add hotspot”

3.Check to confirm and click “Next”

4.Enter the Wi-Fi password and click “Next”

5.Click Switch Network to jump to the connection monitoring hotspot

6.Find the Wi-Fi at the beginning of HAP — XXXXXXX and click Connect

7.Return to APP and click Next after the connection is successful

8.Wait for the device to go online, and the page will jump after the connection is successful

9.Connect successfully, click to view

3-2. QR code addition

1.Open the V360 Pro APP and click the “+” sign in the upper right corner

2.Click “Smart Add”

3.Click Next

4.Enter the Wi-Fi password and click Next to generate the QR code

5.Place the QR code in front of the camera lens at a distance of approximately 10cm to 20cm. Hear the “Wi Fi recognition successful prompt tone”,Waiting for the phone to automatically redirect to the connection page

6.Wait for the device to go online, and the page will jump after the connection is successful

7.Connect successfully, click to view

Home page

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Real time screen

Click on the homepage preview image to enter the real-time screen.

Sharing function

6-1 Share by entering an account (Enter the user’s registered mobile phone number or email account Share)

6-2 Share through face-to-face QR code scanning.

Recording function

Alarm record: Object movement detected after turning on motion detection will be recorded
Full time record: Full time recording
Plan record: The time period for recording can be set

Alarm function

Turn on the push switch and motion detection, and the camera alarm information can to send to your phone.

Cloud Storage Playback

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Video replay

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Mobile Tracking

When surrounding objects move, the camera automatically rotates the lens to track and locate them

Screen settings

How long can the screen be reset without operation be set.

Video call function

Can make video calls with bound accounts.

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FAQs:

1. What if I can’t connect to the network?

If you use Wi-Fi,please make sure that the Wi-Fi password is correct. Do not plug in the network cable, and hear the video camera send out power-on music at the same time. After resetting with the reset pin,select Smart Add and follow the prompts. Note: It is the first choice to ensure that the camera is powered on,and to hear the warning sound of the camera when it is started normally. The camera needs to use the standard power supply,and the mobile phone power supply cannot guarantee the normal operation of the camera.

2. What is the problem with image jamming?

The camera needs a certain upload bandwidth to maintain a stable connection. It is recommended that the uplink bandwidth of the network where the camera is located be more than 2M,and the downlink bandwidth of the network where the mobile phone is located be more than 2M. If the camera is connected to Wi-Fi many people using Wi-Fi will also lead to image affected.

FCC Caution:

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception,which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

To maintain compliance with FCC’s RF Exposure guidelines, This equipment should be installed and operated with minimum distance between 20cm the radiator your body: Use only the supplied antenna.

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ACH20-1B Thermal Monocular Camera: Using the App

Take some time to learn about using your thermal monocular camera through the companion Thermal Connection app.

Live View Settings

The Live View is the first screen you will see when your camera connects to the app. It includes the following features:

Digital Zoom

Zoom in on a certain part of your camera’s image to magnify details.

1.From Live View, tap .

2.Tap your preferred zoom range.

3.Tap OK to save.

Color Palette

Select your camera’s color palette for enhanced visual representations of thermal imaging.

1.From Live View, tap .

2.Tap on one of the following color palettes:

Note: Not all color palettes are suited for every situation. Select the option that best shows the thermal differences for your specific application.

Record Images & Videos

1.From Live View, tap .

2.Tap the screen to display the capture and record icons.

3.To capture images: Tap .

4.To start or stop recording videos: Tap .

Note: A blinking red dot next to a recording timer on the left of the screen indicates that your camera’s recording.

Function Settings

Enable some of your camera’s features, like the laser pointer, fire detection, or track hot and cold points.

Laser Pointer

Use the laser pointer to illuminate a point of interest with a bright spot of colored light.

 LASER RADIATION:

Exposure to laser light can cause significant damage to the eyes. Never look into the laser beam directly or through a piece of optical equipment.

After a few seconds, the laser pointer automatically turns off.

Fire Detection

Detect fires in your camera’s image with a red box surrounding the source. If enabled, you can set the fire detection sensitivity from high to low.

Hot & Cold Points

Track the hottest and lowest temperatures in your camera’s image at the same time. If enabled, your camera’s image will display a red target tracking the hottest point and a blue target tracking the lowest point.

System Settings

Customize your camera’s system settings or sign out.

Automatic Sleep Mode

Select how long your camera waits before entering sleep mode.

Automatic Shutdown

Select how long your camera waits before turning off.

Change Measurement Unit (Meter to Feet)

Change your camera’s measurement unit.

Sign Out

Disconnect your camera from the app by signing out of the app.

Restore to Default Settings

Restore your camera’s menu and app settings to its factory default settings.

ACH20-1B Thermal Monocular Camera: Troubleshooting

The following article provides some troubleshooting tips for using your thermal monocular camera.

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Camera’s image/screen is blurry.

Adjust your camera’s diopter to your eyesight. Before you begin, it is highly recommended that you adjust your camera’s diopter to your eyesight. Focusing your view will minimize eye strain and fatigue.

Camera’s Wi-Fi hotspot is not showing.

• Wait a moment for it to appear in your phone’s Wi-Fi settings.

• When enabling your camera’s hotspot in your camera’s settings, try to press  a couple more times.

• Ensure you have allowed the app to use your location, otherwise it will not be able to detect your camera’s Wi-Fi. Navigate to your phone’s settings, then open the Thermal Connection app settings, and enable Location — While Using the App.

Camera is not connecting to the app.

The Wi-Fi password is case sensitive. Make sure you enter the serial number in the same letter format, whether that is uppercase or lowercase.

Camera has disconnected from the app.

Camera’s Live View is frozen in the app.

If the Live View is frozen perform a hard close of the app, then open it again.

Digital zoom is not working.

Digital zoom will not work while your camera’s menu is open. Press  to exit the menu.

Camera is not recording images and videos.

Recording images and/or videos will not work while the menu is open or when your camera is connected to a computer. Press  to exit the menu.

Camera’s screen is black.

Restart your camera. Press and hold  to turn your camera off, and then back on.

Camera is not charging or slow to charge.

• Ensure you use the supplied micro-USB cable and that it is properly connected.
 DANGER

◦ Improper battery replacement or use may result in fire, explosion, or other hazards.

◦ Only use accessories regulated by the manufacturer. Never use the charging cable or power adapter with another product.

◦ Make sure the plug is properly connected to the power socket.

◦ DO NOT charge your camera within 2 m of flammable materials.

◦ DO NOT connect multiple devices to one power adapter. The plug in the power socket could overheat and possibly cause a fire.

• Ensure the USB Mode is set to Off.

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to USB Mode.

◦ Press  to open the setting.

◦ Press  to select Off.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

Camera’s battery keeps draining.

You can preserve your camera’s battery life in the following ways:

• Turn off any camera settings or functions that are not being used.

• Use your camera without the app. First, sign out your camera from the app, and then turn the Wi-Fi hotspot off. 

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to WiFi.

◦ Press  to open the setting.

◦ Press  to select Off.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

• Set your camera to go into automatic sleep mode after 1 minute of inactivity has passed. First set your camera’s sleep mode (Suspend Mode) to be automatic, and then set the automatic sleep mode (Auto Suspend) to 1 minute.

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to Suspend Mode.

◦ Press  to open the setting.

◦ Press  to select Automatic.

◦ Press  to confirm your setting.

◦ Press  to navigate to Auto Suspend.

◦ Press  to open the setting.

◦ Press  to select 1 Min.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

• Set your camera’s screen brightness to low.

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to Brightness.

◦ Press  to open the setting.

◦ Press  to select Low.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

• Set your camera’s automatic shutdown to 60 minutes or less. 

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to Auto Shutdown.

◦ Press  to open the setting.

◦ Press  to select 60 Mins or less.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

Camera’s image has lots of graininess or scratches.

• Turn your camera off, attach the lens cap, and allow it to rest for a few hours before using again.

• To improve your camera’s image quality set the FFC Mode to Auto. 

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to FFC.

◦ Press  to open the setting.

◦ Press  to select Auto.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

• To manually correct pixel defects in your camera’s image, set the DPC settings to Manual. 

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to DPC.

◦ Press  to open the setting.

◦ Press  to select one of the options:

· Auto: (Default) Your camera automatically calibrates defective pixels.

· Press  to start auto DPC.

· Close the lens cap until your camera signals that auto correction is complete.

· Manual: Correct the defective pixels manually.

· Press  to start DPC manually.

·  Press to switch between the X-axis and Y-axis.

· Press and hold  or  to start correction.

· Restore: DPC is restored to original state.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

ACH20-1B Thermal Monocular Camera: Frequently Asked Questions

The following FAQ answers many of the general questions about your thermal monocular camera.

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How does my thermal monocular camera work?

To improve the visibility of objects in complete darkness, haze, or tough conditions, your thermal monocular camera uses infrared sensors to detect heat given off by a person, animal, or other objects. It creates images of that radiation called thermograms, which display the relative temperatures of different objects with different shades or colors. In a thermogram, warm objects stand out in a contrast or often cooler background. It is widely used in outdoor scenarios for hunting, rescue, animal observation, and more.

Is my thermal monocular camera battery-operated or hard wired?

Your thermal monocular camera is battery-operated, however, to charge the battery you will need to connect the micro-USB cable into your camera’s USB port and the other end into a power source.

Does my thermal camera only work at night?

No. Although thermal imaging cameras are most commonly used for nighttime vision, they can also be useful in daylight. The detection of heat radiation and the high contrast of thermal imaging cameras allow you to see the outlines of (warm-blooded) animals that camouflage well in their environments. It can also help distinguish animals or people in foggy or smoky conditions.

Can my thermal camera see-through walls, metal, or glass?

No, thermal imaging cameras do not see-through surface but detect surface temperatures.

Is thermal imaging and night vision the same thing?

No, thermal imaging can produce pictures without visible light while night vision cameras work by boosting ambient light. Their only common purpose is increasing visibility in low light conditions.

Can bright sunlight damage my camera’s lens?

Yes, aiming your camera’s lens with the lens cap open at powerful light sources (i.e. the sun) is not recommended, as this may adversely affect the accuracy or damage the thermal imager.

What is the clicking noise my camera makes?

This is simply the noise your camera makes while you are shifting it between different fields of view. The noise you are hearing is your camera focusing and calibrating the image to achieve the highest resolution possible.

Should I charge my camera’s battery before first use?

Since your camera’s battery is delivered partially charged, it is recommended that you fully charge it before first use.

How do I charge my camera’s battery?

Your camera has the following 4 battery charging statuses, as shown by the LED charging indicator located under the USB port.

How do I turn my camera on or off?

Press and hold .

Where can I find the mobile app?

The Thermal Connection Application can be downloaded on your smartphone with a valid Internet connection from iTunes or Google Play respectively.

See the article Connecting to the App for more details.

Why do I need to allow my Location Permission on the app?

The app requires permission to detect your Wi-Fi network in order to connect your camera to the app.

How do I connect my camera to the app?

See the article Connecting to the App for full details.

How do I disconnect my camera from the app?

For steps on disconnecting your camera from the app, see the article Using the App.

What is my camera’s Wi-Fi name and password?

Where can I find my camera’s serial number?

Your camera’s serial number can be found on:

• The serial tag located on the side of your camera.

• Your camera’s system information.

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to (System Information).

◦ Press  to open your camera’s system information.

How do I record images & videos?

• To capture images: Press 

• To start or stop recording videos: Press and hold  for 3 seconds. A blinking red dot next to a recording timer on the left of the screen indicates that your camera is recording.

Note: Your camera cannot record images or videos while the menu is open or when connected to a computer.

For steps on recording images and videos from the app, see the article Using the App.

How do I zoom in my camera’s image?

To switch the zoom range: Press . Keep pressing to zoom in and out.

For steps on using digital zoom from the app, see the article Using the App.

How do I turn the laser pointer on?

 LASER RADIATION:

Exposure to laser light can cause significant damage to the eyes. Never look into the laser beam directly or through a piece of optical equipment.

To turn the laser on: Quickly press  two times.

For steps on using the laser pointer from the app, see the article Using the App.

How do I change my camera’s color palette?

To quickly change the color palette: Press .

For steps on switching the color palette from the app, see the article Using the App.

Which color palettes can I choose from?

Select your camera’s color palette for enhanced visual representations of thermal imaging. Switch between any of the following color palettes:

Note: Not all color palettes are suited for every situation. Select the option that best shows the thermal differences for your specific application.

How do I measure my target’s distance?

Measure the range distance between your camera and your target using the pre-set ranging modes for animals, people, etc.

• Press and hold  to open the menu.

• Press  or  to navigate to Ranging Mode.

• Press  to open the setting.

• Press  to select one of the options:

◦ Wolf: Measure your distance from a wolf, with a pre-set height of 1.2 m.

◦ Customize: Enter a custom height to measure your distance from your target.

◦ Wild Boar: Measure your distance from a boar, with a pre-set height of 0.9 m.

◦ Human: Measure your distance from a human, with a pre-set height of 1.8 m.

◦ Rabbit: Measure your distance from a rabbit, with a pre-set height of 0.3 m.

• Press  to confirm your setting.

• Press  to exit the menu.

How do I change my camera’s measurement unit?

For steps on changing the measurement unit from the app, see the article Using the App.

How do I track hot & cold points?

Track the hottest and lowest temperatures in your camera’s image at the same time. If enabled, your camera’s image will display a red target tracking the hottest point and a blue target tracking the lowest point.

• Press and hold  to open the menu.

• Press  or  to navigate to Hot Point.

• Press  to open the setting.

• Press  to select one of the options:

◦ Off: Hot and cold points is turned off.

◦ On: Your camera will track hot and cold points.

• Press  to confirm your setting.

• Press  to exit the menu.

For steps on enabling hot & cold points from the app, see the article Using the App.

How do I enable fire detection?

Detect fires in your camera’s image with a red box surrounding the source. If enabled, you can set the fire detection sensitivity from high to low.

• Press and hold  to open the menu.

• Press  or  to navigate to Fire Warning.

• Press  to open the setting.

• Press  to select one of the options:

◦ Off: Fire detection is turned off.

◦ High, Middle, or Low: Your camera will detect fires based on the sensitivity level.

• Press  to confirm your setting.

• Press  to exit the menu.

For steps on setting fire detection from the app, see the article Using the App.

How do I enable the fire detection alarm?

Set your camera to sound an alarm when fire is detected in the image.

Note: The fire detection alarm works only when your camera has fire detection enabled on either High, Middle, or Low.

• Press and hold  to open the menu.

• Press  or  to navigate to Alarm.

• Press  to open the setting.

• Press  to select one of the options:

◦ Off: Fire detection alarm is turned off.

◦ On: Your camera will sound when fire is detected.

• Press  to confirm your setting.

• Press  to exit the menu.

How do I export recordings?

Export recorded images and videos from your camera’s microSD card.

• Press and hold  to open the menu.

• Press  or  to navigate to USB Mode.

• Press  to open the setting.

• Press  to select Mass Storage.

• Press  to confirm your setting.

• Connect the micro-USB cable into your camera’s USB port and the other end into an available USB port on your computer.

• The microSD card’s storage will open on your computer desktop. Select files to export, then copy them onto your computer.

• After exporting, disconnect the micro-USB cable from your camera and computer.

• Press  to select USB Mode Off.

• Press  to confirm your setting.

• Press  to exit the menu.

Where does my camera store recorded images and videos?

Your camera stores recorded images and videos onto the microSD card.

What is my camera’s maximum storage capacity?

You can insert a microSD card with up to 256GB storage space.

How do I hide the icons on the top right of my camera’s image?

• Press and hold  to open the menu.

• Press  or  to navigate to Status Bar.

• Press  to open the setting.

• Press  to select Off.

• Press  to confirm your setting.

• Press  to exit the menu.

How do I change the language displayed in my camera’s menu?

• Press and hold  to open the menu.

• Press  or  to navigate to Language.

• Press  to open the setting.

• Press  to select your preferred language.

• Press  to confirm your setting.

• Press  to exit the menu.

Note: This will only change the language in your camera’s menu, not the app.

How do I restore my camera’s settings to default?

For steps on restoring your camera’s settings to default from the app, see the article Using the App.

How do I update my camera?

Update your camera through the microSD card.

Note: To download the latest firmware update for your camera, contact the Technical Support team.

• Press and hold  to open the menu.

• Press  or  to navigate to USB Mode.

• Press  to open the setting.

• Press  to select Mass Storage.

• Press  to confirm your setting.

• Connect the micro-USB cable into your camera’s USB port and the other end into an available USB port on your computer.

• The microSD card’s storage will open on your computer desktop. Copy the update program to the microSD card.

• Press and hold  and  at the same time for 3 seconds. A blue screen will indicate that an update is in progress.

After a few minutes the update will complete and you will see your camera’s live view image.

Where can I download my camera’s latest firmware update?

To download the latest firmware update for your camera, contact the Technical Support team.

Can I mount my camera to a tripod?

Yes, the tripod thread can be found on the bottom of your camera.

Can I access my camera’s Live View from an external monitor?

Yes, you can access your camera’s Live View from your computer by connecting your camera using the micro-USB cable.

What is the buzzer option in the app settings?

The buzzer is not compatible with your camera.

ACH20-1B Thermal Monocular Camera: Connecting to the App

Follow the steps below to connect your thermal monocular camera to the Thermal Connection app.

Note: The frequency bands and transmitting power (radiated and/or conducted) nominal limits applicable to this radio equipment are as follows: Wi-Fi 2.4 GHz (2.4 GHz to 2.4835 GHz) 20 dBm.

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Step 1 – Download the App

Download your camera’s mobile app, Thermal Connection.

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Step 2 – Enable Your Camera’s Wi-Fi Hotspot

Looking into your camera:

• Press and hold  to open the menu.

• Press  or  to navigate to WiFi.

• Press  to open the setting.

• Press  to select AP (Access Point).

• Press  to confirm your setting.

• Press  the exit the menu.

Step 3 – Connect to the App

You will now be able to view your camera from the app and make some minor setting adjustments.

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How about you? It can happen for everyone to delete the videos from their system unexpectedly. We are here to share details and needed information about retrieving deleted videos from your Dahua system and explain some system features.

Can I retrieve deleted CCTV.

How do you review and save the videos in Dahua NVR?

We are here to tell you how to review and copy the recorded video in the Dahua NVR setup system. In the first step, you need to go to the menu option, so perform right-click anywhere on the screen to view the menu option. On the opened screen, you see the items below:

An important feature is available on the Dahua NVR system: the automatic systems are good features on these devices. Dahua NVR system cannot only record the videos but also back up the recorded videos.

In case of saving the videos, there will be a wireless option in the NVR system. Various devices can be connected to an NVR USB slot to save the videos. Connect one of these devices and right-click the mouse on the screen to open the menu. You can search for the demanded video date and time.

 ..

How to download recorded video files to USB on Dahua NVR?

It is good to know how to download some recorded footage you want to view on your PC or laptop. The first thing to do is go to the main menu. It may ask you for your password first, so you must enter it.

You will see the backup option. Click Backup. When you go to the backup option, it immediately shows you something connected to the USB. In this case, the process offers you a USB drive connected to your NVR system’s back.

There is a USB port on the back of the NVR system and a USB port on the front. You can use either one of these USB ports. According to the manual, it can connect to an external hard drive and the USB port.

Some users needed help connecting to the USB port with the larger hard drives. Based on this information, we recommend you use a thumb drive if you have one. You can insert your thumb drive into the USB port, and there will be a pop-up window.

In this step, you can access the back file too. You will have 2 methods available. You can either go via the menu or put your thumb drive in. Go to the backup menu. You can file the backup. Both methods lead you to the same backup screen.

It is also to see the used or free storage of your device. It is possible to format the drive to make the storage lighter. Be careful because it is straightforward to format the drive suddenly.

 .

How to backup video from the NVR system to USB?

We want to tell you how to backup video from your NVR system to a flash drive or USB drive on a system running. This is one of the most practical features of the Dahua CCTV system, similar to other security camera systems.

Various systems use features similar to the NVR system. The first stage is logging into your system typically. There will be some boxes, and you can see the cameras on those boxes.

Then, right-click to go to the main menu. In this step, you need to enter your password. Then is the time to go to the backup option. You will see your USB drive name if you have plugged it into the NVR system.

You have to connect your USB drive directly to NVR, and then you can check the storage condition. It is possible to browse and select where to save the recorded files on your drive.

You can also format the drive if it is brand new or a drive with files on it, and you don’t want to keep any existing files. You can go to the format and perform the format step to bring it back to the new state with nothing.

After formatting, you will not need to choose the exact place for your recorded video. You only need to go back to the browse and select the folder. It is vital to check out the type of video. What kind of video are you trying to search for?

Do you want to search for an alarm, a motion, a motion and alarm, a general video, and an intelligent one? What stream do you want to search for? Typically, the mainstream is useful and practical for everyone.

Getting back up from videos in NVR

In case you need to get the backup, you need to consider the start and end times. You have to select the time of the demanded day. In this case, you can click the search button and observe your record channel.

You can decide which camera you want to pull the video by checking this channel. It can be easy if you are looking only at one particular camera. But if you are looking at multiple cameras, you have to select 3 or 4 or even all.

Generally, getting the backup is a relatively easy task, but it is better to get help from intelligent experts in this field of activity. The good news is getting backup is possible in the NVR system, so you don’t need to be worried about the deleted or lost videos.

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How do you access the lost or deleted videos in Dahua NVR?

This part will explain the detailed steps to recover smashed videos from Dahua NVR systems. It would help if you double-click to open the NVR video data recovery software.

You can use the top and best software module for NVR. It is time to start the process. In the first step, you have to know the image file of Dahua. Then, select the image file and select the partition.

Next, you can use deep analysis to detect the NVR brand. You will see the NVR spot list. Sometimes, as the user, you are unsure about the NVR brand, so you can click the analysis mode directly to recognize the NVR system.

Finally, you can find out the main program has recognized 2 possible brands for the available image file. Usually, you have to select the top one. Finally, click the demanded one and click the OK.

It is also possible to rename the task and click OK. You can overwrite the existing task if you have worked with these features before. Can you find out the detectable dates?

You can detect the demanded video within these available dates and then analyze them. It is also a good idea to check the analysis speed too. You have to wait until the analysis process is completed. The remaining time is available for you to see and observe.

Besides the recorded videos, you can also face the raw videos with extension names. Remember that you must wait because the whole process of analyzing and video carving is automatic. So you don’t need to do anything.

Check the log and the file window. After completing the analysis, you can switch to the file window and find all possible cameras and a long list of videos.

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How do we recover the deleted videos from the Dahua NVR system?

According to the previous part and the access method of recorded videos in the NVR system, recovering these lost videos will be relatively easy. You only need the analysis mode of the Dahua NVR system, and for this analyzing process, you have to use deep analysis.

If this step and process don’t work as you want, you can select the device and try the custom analysis to set up another task. You also can try to put a name with custom. To tell the difference between each task, like fast analysis, deep task, and custom task, you must know all the available options in the NVR system.

Usually, you can use the deep or custom task for the Dahua NVR system. Finally, you can switch back to the directory or log window. You will the witness of the almost complete progress.

The digital experts mostly use the online checksum, and they have the read-only option in the setting. You can tick the demanded one to ensure it is the original device with the read-only option.

Not any of the proper operations can affect the original devices. Another available option is adding checksum options. These features show why many people need digital engineers.

The standard data recovery engineers can help you if you find your lost video. Some users believe they don’t need the expert because ticking the other checksum options is much easier.

The analysis speed will become slower than the average speed. Finally, you can check channel one of your camera and see the recovered lost videos. You can also watch the preview video, which is useful and practical.

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How do we retrieve the deleted video from NVR?

Time is the main thing when trying to retrieve the deleted recorded video. Whenever you realize you have lost your videos, preventing the NVR from overwriting the deleted video is essential.

Note that recording and storing the new videos can decrease the chance of a successful retrieval. In addition, you have to check the backup storage. This feature can help you recover the lost or deleted video.

Some NVR systems have an automatic backup feature, which helps you retrieve lost and deleted videos. If you cannot recover the lost data, contact your NVR system’s technical support.

These experts can provide the best guidelines and information to retrieve your lost footage. You only need to share the details of your NVR system, its software version, and the type of video you lost.

There is another available option to retrieve the deleted video. You can use the recovery software of the NVR system. This software can support you retrieve the deleted video as soon as possible.

You must follow the instructions mentioned to utilize the software quickly and promptly. This software is compatible with the NVR system. It can also be practical in the installation process of the NVR system.

Don’t forget to get help from a professional assistant in this field of activity. These persons can help you in a unique process using the most advanced tools and devices.

Final thought

Deleting helpful videos from NVR can be harmful, mainly when the video contains important content. Based on the mentioned information, it is possible to recover and retrieve the deleted or lost videos from the NVR system.

This article has mentioned all the steps and processes of deleted video recovery. We also share some information about the backup process in the NVR system. You have to check the highlighted process and consider the chance of a recovery process.

Finally, retrieving is only sometimes an easy method for everyone, but you can experience the recovery process with the help of different available devices and options. Don’t worry about your deleted video; you can retrieve it easily via the NVR system. We’re Dahua UK Authorised partner providing Dahua products with the best price only for trade users.

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<p>The post Can I retrieve deleted CCTV footage from my Dahua NVR first appeared on NVR IPCAMERA SECURITY.</p>

Troubleshoot Offline Camera

Troubleshoot Offline Camera

Learn how to troubleshoot when a new Verkada camera is offline

Updated over a week ago

Use this article to read through some common scenarios and try the suggested troubleshooting tips to help. If you still need help, please contact Verkada Support.

What is the LED status of the camera?

Camera has been solid orange for over 10 minutes

Camera is blinking blue for over 5 minutes

Camera is solid blue for over 5 minutes, says “waiting to be connected on Verkada Command”

Roles and Permissions for Cameras

Roles and Permissions for Cameras

Learn about the roles and permissions available for Verkada Cameras

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Cameras.

Org-level roles

Organization-level roles are configured on a per-user basis. Groups cannot be used to set organization-level roles.

Below, click the down arrow to the left of the role to learn more about the role and access.

Org Member

Org Admin

Verkada Cameras Troubleshooting 2024

Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

CP52-E PTZ permissions

The CP52-E PTZ camera permissions determine who can manage the Sentry Mode feature.

Permissions model (example)

Here’s a simple example of a permissions model that a typical organization with several sites and users may employ:

Users and their required level of access

Permissions each user should be assigned

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Set Org Admin permissions

Revoke Org Admin permissions

Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Add a user

Add a group

Existing users and groups

You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.

Manage roles

Manage sites

Customize roles and permissions

Verkada’s Roles & Permissions Customization feature enables Org Admins the ability to add or remove certain permissions from Site Admins and Site Viewers more granularly. Some organizations may want to limit or extend the permissions of the members of their organization based on their needs. Currently, we allow customization of permissions related to archives, link sharing, and user management.

Roles and Permissions for Command

Roles and Permissions for Command

Learn about the roles and permissions available to Command users and groups

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Command. It also explains how to customize roles and permissions.

Permission levels

Permissions are set at the following levels:

Daha fazla göster

Permissions considerations

Common user permission configurations

Daha fazla göster

Roles and permissions by Verkada product

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Org-level roles

Org-level roles are configured on a per-user basis. Groups cannot be used to set org-level roles.

Org member

Org Admin

Access Control Role

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Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

Access Site Admin

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Customize Roles and Permissions

Verkada’s Roles & Permissions Customization feature enables Org Admins the ability to add or remove certain permissions from Site Admins and Site Viewers more granularly. Some organizations may want to limit or extend the permissions of the members of their organization based on their needs. Currently, we allow customization of permissions related to archives, link sharing, and user management.

FAQ

Why has my organization disappeared?

Why are cameras missing from my organization?

Why can’t I access certain features or settings, such as other users?

Resolve Issues with Missing Cameras

Resolve Issues with Missing Cameras

Learn how to resolve issues when cameras are missing from your Verkada account

Updated over a week ago

When you log in to Verkada Command, you can only access cameras and video in organizations or sites where your user account has permissions.

Note: Even if you are an Org Admin, you still need to grant yourself permission to view all sites. Learn more about roles and permissions for cameras and Command.

If you log in to Command and cameras are missing or have disappeared, always check user permissions. The most common reason cameras are not visible is that your user account needs permissions to the site(s) where the cameras are configured.

Common reasons that can cause cameras to disappear

Check permissions

If you are an Org Admin, you can check and correct your own permissions:

Resolve Issues with Night Mode

Resolve Issues with Night Mode

Common issues with IR and Night Mode with steps to resolve them

Updated over a week ago

Each Verkada camera has night vision capabilities, using a sensor to detect low-light situations. When external lighting is low, the camera switches to night mode and records in black and white, using infrared (IR) LEDs to illuminate the environment. If the IR is emitted improperly through the dome or reflected into the lens, it negatively impacts image quality.

Common night mode issues

It is imperative that the dome remain free of debris and the camera is installed properly to achieve the best image quality. When viewing footage in night mode if the footage appears obscured it is most likely the result of one of the following scenarios:

Camera always in night mode

If your camera is always in night mode even where there is sufficient light in the environment the lux (light) value may need to be adjusted. If this is the case, reach out to Verkada Support for further assistance.

Environmental obstruction

If the camera is mounted too close to a wall, ledge, or light source, the image quality may be degraded due to IR reflection.

Recommendation. Ensure that cameras are mounted sufficiently far away from surfaces that may cause the IRs to reflect, such as light sources.

IR obstruction

If a first-generation Dome camera (D30 or D50) is operating in night mode when there is plenty of light, the IR sensor is likely obstructed by the camera housing.

To fix the obstructed light sensor, physically rotate the lens barrel assembly 180° so the sensor and IRs are visible through the camera case.

Example: Proper and improper orientation

Note: After rotating the lens barrel, the camera orientation may need to be changed in Command.

<p>The post Verkada Cameras Troubleshooting 2024 first appeared on NVR IPCAMERA SECURITY.</p>

Tapo was created to engage in the small intelligent appliances market, to help people adopt a new smart home lifestyle at an affordable cost. That’s why we insist on Smart, Easy, Secure.

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What should I do if I fail to configure the Tapo Smart Plug?

The Tapo app will guide you step by step during the initial configuration, but you may not be able to get through all the steps due to some interference. This FAQ will tell you what to do if you have trouble getting through a certain step.

Case 1

The phone is looking for the smart device via Bluetooth or its default 2.4GHz WiFi, if you are unable to get through this step, you will see the following error page.

Troubleshooting tips:

Tapo Smart Camera FAQ v1

Case 2

If you are unable to find your home Wi-Fi network, please refer to the following suggestions.

Troubleshooting tips:

1. The signal strength of your home Wi-Fi network is a bit weak, move the smart device closer to your router for a try.

2. Ensure your home Wi-Fi network is a 2.4GHz Wi-Fi network, the Tapo device does not support a 5GHz Wi-Fi connection.

3. If it doesn’t display the Wi-Fi name of the router automatically, please click on “RECAN” at the upper right corner to refresh the Wi-Fi list.

4. If the router’s SSID is hidden, please choose “Other” to input SSID and password manually.

5. Please change the wireless channel of the 2.4G Wi-Fi network to 1, 6 or 11.

6. Reset the device as per QIG/UG and go through the process again.

Case 3

If you are unable to get through this step, you will see the following error page.

Troubleshooting tips:

1. Ensure you have selected the correct home Wi-Fi network and have entered the correct wireless password. If the Wi-Fi network or password is incorrect, click on “Choose a Network” and select the Wi-Fi network again.

2. Make sure your smart device is within the Wi-Fi range of your router.

3. Turn your phone’s or tablet’s Bluetooth off and back on.

4. If the problem persists, try to reset the smart device as per UG/QIG, and then set it up again.

5. Check if there is a firewall on your router. If yes, please turn it off.

6. Change the wireless security type of the 2.4G network to WPA2.

7. Try to connect the Tapo plug to the hotspot of your cell phone or another wifi network. If it works, please upgrade the firmware for the plug, then reset and reconnect it to your router.

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What features does Tapo smart plug and Tapo smart switch support?

Currently the Tapo plug and switch supports the following features:

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How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol

The Tapo camera supports the RTSP and Onvif protocol, so it can work with third-party NVR or NAS devices that also support the RTSP/Onvif protocol. If a user wants to view the live stream of the camera with a third-party app like VLC Player, iSpy, here is the method for him.

Notes:

1. The username/password is the camera account that you created via the Tapo app. If you haven’t created the username and password, please follow the instruction of Step 1 in this article.

2. The IP address is the camera’s IP address assigned by your host router. You can find it on your host router’s DHCP list or in the Tapo app (Go to the Device Settings page of the camera and tap Device Info to see its IP).

3. If you want to view the live stream of the Tapo camera with a third-party app remotely, you will need to open port 554 for the camera on your host router first. Please enable the TCP forwarding for port 554.

4. You could use ONVIF standards to add the Tapo camera with its username/password and IP address. Please see the example of iSpy in Case 2 to know how to use onvif protocal to control the camera.

5. For Tapo C310, the resolution of the stream1 is determined by the video quality set on the Tapo APP.

If you need to watch the 3MP HD Video via RTSP, please change the video quality to Best Quality on the Tapo APP and use: rtsp://IP Address/stream1

6. If the Camera is inserted microSD card and subscribed Tapo Care, its RTSP stream will fail. You need to remove microSD card or cancel Tapo Care to get its RTSP stream.

7. If you find that there’s no or very little sound when using RTSP/Onvif to watch live stream, please adjust the camera microphone on Tapo APP.

Apart from the Tapo app, Tapo cameras can work with other third-party software to use and manage your Tapo camera.

Note: Before you start, make sure the computer/NAS/NVR and your camera are connecting to the same network or can visit the public IP and port of your camera.

Step 1: Create a camera account in the Tapo app

1. On the Home page, tap on your camera model card to go to the camera Live View page (or you can click on Cameras tab>tap Manage on your camera model to go to the Live View page).

2. On the Live View page, tap the icon at the top right corner to enter the Device Settings page.

3. Tap Advanced Settings, then select Camera Account to create an account (username and password) for camera login on other portals.

You will see a prompt like below (About Camera Account), please read it and tap Understand and Agree to Use, then you can create an account for the camera.

Note: The username and password should contain 6 to 32 characters.

Step 2: Add your Tapo camera on iSpy (Example of Onvif protocol connection)

1. Run the iSpy software on your computer.

2. Click Add on the top left menu and select ONVIF Camera.

3. Enter the Username and Password that you set for your camera on the pop-up window, select Network Address, and click Next. You can customize other parameters if needed.

4. Choose the video resolution and click OK.

5. Customize the camera settings as needed, including Microphone, Talk, Motion Detection, Alerts, Recording, Images, Scheduling, and Storage. You can also change all the settings later. Click Finish to complete adding your camera to iSpy.

6. After adding your Tapo camera to iSpy, you can monitor and manage it using the app. View the live, customize motion detection, check the recordings when motion detected, set recording schedules, record videos and more.

Step 3: Watch your Tapo camera on VLC (Example of RTSP protocol connection)

1.Open the VLC software, select Media > Open Network Stream

2.Fill in the URL of the Tapo camera

The URL of the RTSP live stream for the Tapo cameras will be:

For high quality stream1: rtsp://IP Address/stream1

For low quality stream2: rtsp:// IP Address/stream2

In some software, the URL need to add the port to access live stream, the default port is 554:

For high quality stream1: rtsp://IP Address:554/stream1

For low quality stream2: rtsp:// IP Address:554/stream2

If you fail to stream the Tapo camera via the RTSP/ONVIF protocol, you may refer to the article for the troubleshooting:

https://community.tp-link.com/en/smart-home/forum/topic/652710

To get to know more details of each function and configuration, please go to Download Center to download the manual of your product.

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How to factory reset the Tapo or Kasa smart plug

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To restore a Tapo or Kasa smart plug to its factory default settings and re-enable the setup mode, please press and hold the power button for 10 seconds.

The LED status for a factory reset varies by model:

After a completing the reset, you can then connect and configure the device in the Tapo App.

How to avoid noise when monitoring the sound from Tapo camera

Tapo cameras are capable of not only monitoring video stream from the camera, but also monitoring sound collected by the built-in microphone on the cameras. You can turn on/off the sound feature like the monitor screen as below. But to increase or decrease the volume, you need to press the volume button on your phone.

Why is there noise?

Noise is a physical phenomenon and it’s actually inevitable. Basically, the IP cameras including other brands’ have background noise more or less. And those cameras which seem to generate less noise probably have worse sound collecting performance. Tapo cameras are designed with a sensible sound collector which might take some noise in your monitor. Even though it is inevitable at present, we are still trying our best to make improvement and searching for better solutions.

How to reduce the noise?

1.     Please keep your mobile device away from the camera as much as possible. The Tapo camera is designed for remote access and monitoring via cloud service, local usage in close range may cause interference and noise between your mobile device and the camera.

2.    Please reduce the output volume below 50% since a louder volume may enlarge noise decibel. The value between 40%-50% is suggested with not only good sound quality but also minimum noise decibel. As long keep focus on our cloud camera you will find our progress on new models.

Your understanding is highly appreciated!

How to edit Home and Away Mode for Tapo&Kasa Cameras on the Tapo app

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The Away mode and the Home mode are two different sets of Detection, Alarm, and Notification settings for Tapo&Kasa cameras. You can tap the button on the Tapo app>Cameras tab to quickly apply the preset settings to the cameras when you are home or away.

Note:

Here we take the Home Mode as an example.

For Tapo Cameras:

1. Open Tapo APP, find the Cameras tab at the bottom, and locate the Detection Mode section.

You can tap to activate the Home or Away mode, which will overwrite the current settings of all cameras. To edit the mode settings, click the three-dots option.

2. Click on Add Devices if you want to add more cameras to the Home mode.

Click on the Edit icon at the top right corner if you want to delete cameras from the Home mode.

3. Select the camera you want to edit the mode settings. Here we take Tapo C200 as an example, and you can change the Privacy mode, Detection, Alarm, and Notification settings of the camera.

Take the Motion Detection feature as an example. You can click on Motion Detection to turn it on or off, change the Motion Sensitivity, and set the Activity Zones on the Motion Detection page.

And you can also click on Detection>Person Detection or Baby Crying Detection to turn them on or off, and tap Alarm and Notifications to configure the related settings.

4. Click on the Back icon at the top left corner of the Tapo C200 page if you have changed the configurations, and click on other cameras if you want to change their configurations.

After completely presetting the Home or Away Mode, you can tap the Home mode or Away mode card on the Tapo app>Cameras tab to switch your cameras’ settings quickly.

For Kasa Cameras:

Here we take KC115 as an example.

1. Open the Tapo app, find the Cameras tab at the bottom and you can tap to activate the Home or Away mode, which will overwrite the current settings of all cameras. To edit the mode settings, click the three dots option.

2. Select the camera you want to edit the mode settings and enter the Detection & Alerts page.

3. You can change the Privacy mode, Detection, and Notification settings of the camera.

Tap Detection > Motion Detection to edit the motion detection function. You can adjust Motion Sensitivity.

Tap Detection>AI Detection to change your AI Detection feature, such as Person Detection.

4. After editing the detection settings, tap Detection & Alerts > Notifications to customize its current settings.

After completely presetting the Home or Away Mode, you can tap the card on the Tapo app>Cameras tab to switch all of your cameras’ detection settings to the mode you want.

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How can I find the IP address of my Tapo&Kasa camera

Note: Some Tapo battery cameras or doorbells need to work with the hub and can’t connect to the router directly, which do not have IP address.

There are two methods to find the IP address of the camera.

Here we take Tapo C200 as an example.

Method 1: Via Tapo app

1. On the Tapo app> Home page, tap your camera model card to go to the Live View page (or you can click on Cameras tab>tap Manage on your camera model to go to the Live View page).

2. On the Live View page, tap the icon at the top right corner to enter the Device Settings page.

3. Tap Device Info and then you can find the IP address of your camera.

Method 2: Via the web management page of your router

Here we take the TP-Link router Archer C7 as an example.

1. Log in to the management page of your router.

2. Go to Advanced > Network > DHCP Server and locate the DHCP Client List section to find the IP address of your camera.

How can I view continuous recordings of Tapo&Kasa cameras on the Tapo app?

This article will show you how to view continuous recordings on the Tapo app.

Note:

For Tapo Cameras

Here we take Tapo C200 as an example.

Step 1.

On the Home page of the Tapo app:

Step 2.

Click on Recording Schedule to see the detailed recording schedule settings.

Tap Edit on the Recording Schedule page if you want to change the Continuous Recording and Detection Recording schedule.

And please tap the tick icon at the top right corner to save your changes.

Step 3.

On the camera’s Live View page, tap Playback & Download, select the SD Card icon on the Playback page, select the date, and then you can drag the timeline to view the continuous recordings.

For Kasa Cameras

Here we take KC115 as an example.

Step 1.

On the Home page of the Tapo app:

Step 2.

On the Live View page of the camera, tap Playback & Download > Playback to view all recordings. Drag the timeline and you can view recordings whenever you want and wherever you are.

What can I do if the video image is upside down on my Tapo&Kasa camera

Tapo&Kasa cameras support the function of Video Rotation, and if the camera video image is upside down on the Tapo app, please refer to the following steps to correct it.

Here we take Tapo C200 as an example.

1. On the Home page of the Tapo app, tap your camera model card or tap the Cameras tab>click on Manage on your camera model to go to the Live View page.

2. On the Live View page, tap the icon on the top right corner to enter the Device Settings page.

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What can I do if I can’t find my Tapo camera on Tapo APP?

If your device does not appear on your app after completing the configuration process, please try the following troubleshooting suggestions:

1. If you are using a Wi-Fi wireless configuration to connect your camera, please check if the camera has successfully connected to the router. You can verify whether the camera is connected to Wi-Fi by checking the System light of your camera. For most Tapo Cams, if it is not connected properly, the LED light will blink red slowly. For the HomeKit version Camera, its LED light indicator will blink blue slowly. If the camera cannot connect properly, we recommend resetting the camera to factory default settings as per the User Guide and then reconfiguring the camera.

How to reset my Tapo camera

2. Check the DHCP settings on your router and ensure that the DHCP Server of your router is enabled. If the camera has already connected to the router properly, you will see the device in the client list of your router. If you don’t know how to do this, please contact your router’s customer support.

3. Please verify if there are any special symbols in your Tapo account（TP-Link ID） password. If there are, try to remove them and make the account password simpler by only using numbers and English letters. Then reset and add the camera from the beginning again.

4. Connect your smartphone to the same Wi-Fi network as your camera and check whether you can see it on the Tapo app. If you can see it, that means the camera fails to connect to the cloud for unknown reasons and you cannot access it remotely. In this case, verify if any firewall or security settings are blocking the connection to the Cloud Server. Temporarily disable any antivirus, firewall, or security software to see if it resolves the issue

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5. Using a public DNS server may improve the connection, try changing your router’s DNS server settings to 8.8.8.8. If you don’t know how to do this, please contact your router’s customer support.

To eliminate potential issues with the router’s Wi-Fi network, it is recommended to use a mobile hotspot and configure the Camera to test its functionality.

Here are steps for using a mobile hotspot to test the Camera’s configuration:

Preparation: We suggest having two phones. Use one phone (Phone A) to create a hotspot and use another phone (Phone B) to download the Tapo app and complete the setup process.

Steps:

1. On Phone A, disable Wi-Fi and enable only mobile data.

2. On Phone A, navigate to phone settings and access the “Personal Hotspot” or “Mobile Hotspot” option, ensuring that the “Mobile Hotspot” feature is activated. Please make sure the created hotspot operates on a 2.4GHz network.

3. Set a unique name and password for the hotspot, different from your router’s Wi-Fi, to facilitate the Camera’s connection.

4. On Phone B, download the Tapo app. Follow the app’s instructions to add the device and complete the remaining setup steps as guided by the app.

Please contact TP-Link technical support with the following information if the issue persists after the above suggestions.

1) Your TP-Link ID or cloud account.

2) The model number of your TP-Link Cam and its MAC address.

3) The model number of the host router.

4) Whether you have tried all the suggestions listed above or not. If yes, what are the results?

<p>The post Tapo Smart Camera FAQ v1 first appeared on NVR IPCAMERA SECURITY.</p>

TetherX Camera Setup Guide v2, Tether your video surveillance, alarm panels, network infrastructure and other IP or Serial devices to the cloud. Monitor the health of your sites, cloud record cameras and integrate with third party services.

The steps required to set up Samsung Cameras / DVRs and NVRs

Setting Correct Profiles

Please ensure you have 2 profiles configured on your device:

IP Cameras

Cameras are the easiest to set up and should work out of the box. If the cameras are not working for any reason, please try one of the following for the Analytics Path and Recording Path:

Multi-Sensor IP Cameras & Encoders

If your device is a multi-sensor camera or an encoder, please set the Analytics Path as follows:

NVR – Network Video Recorders

DVR – Digital Video Recorders

DVR recorders setup is similar to NVR setup with the following differences:

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Can I use TetherX alongside HikConnect?

Can I use Hik-Connect on my Hikvision cameras and recorders?

Yes.

Please make sure that stream encryption is switched off under Configuration > Network > Advanced Settings:

HikConnect stream encryption uses a proprietary mechanism which is not available to third-parties. Please note TetherX will encrypt the stream to the highest standards, for more information please see our security white-paper.

Note: If you are still getting a broken stream or no live view, please try updating the camera and/or recorder firmware to the latest. There are known issues that have been addressed by Hikvision.

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Live View – Technical Implementation Details

How TetherX implements live view to be compatible with all manufacturers

Introduction

The quality, latency and smoothness of live view streaming is dictated by many factors:

Available Streams from Cameras

Typically cameras will provide 2 video streams as well as the ability to request a single image. These limitations dictate what is and isn’t possible when it comes to both recording and streaming.

💡 Note: More expensive and speciality cameras will provide additional video streams and custom streams of crops/de-warps of the same image (e.g. 180 or 360 cameras).

The streams are usually accessed through RTSP and the images through HTTP. For example:

Formats

Transcoding vs Proxying

TetherX supports both transcoding and proxying/packaging. The differences between the two are as follows:

Transcoding is a process of taking the stream from a camera, decoding it and then re-encoding it into a different format. This is the ideal method to hit a specific requirement of Internet bandwidth and viewing size, but it is in most cases cost prohibitive as you need power hungry and expensive hardware to achieve.

​For context, a TetherBox Pico capable of recording 10 cameras will only be able to record 2 if transcoding (you can enable transcoding in TetherX by editing a camera and switching to the advanced tab).

Proxying & Packaging is what is used in most cases, where the original video stream is maintained but is packaged into different containers, for example .mp4 for video recording and .ts for local and high-def live streaming (see streaming technologies below).
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This means that ultimately, you are at the mercy of the camera/recorder. If you need to open 16 cameras and each one is 1mbit, but your upload speed is only 10mbit, it will simply not work because the stream size cannot be adjusted without either:

Video vs Images

TetherX use a combination of images and video to achieve different goals. It is important to understand the differences and advantages/disadvantages of each, which in turn dictate when either is used in TetherX.

The main difference between image and video compression is every image is self contained, where every video frame is part of a stream. While you may skip an image, skipping a frame in a video stream leads to parts of the image breaking / disappearing:

Systems that ignore broken/skipped data (e.g. streaming over UDP) will show a broken image while many systems will simply show a loading spinner while they wait for the next key frame (which is controlled by the key-frame interval set on the camera/recorder, typically set to 1 second, or the same number as fps, but sometimes much longer).

Because each image is self contained, it is typically 5 to 25x larger in bitrate vs video at 25 images per second. It may initially seem obvious that video should be used when accessing remotely, however there are certain important underlying trade-offs that make it a much tougher question which needs to be evaluated on a case by case basis, according to the following:

Advantages of Images

Live View Streaming Technologies

TetherX uses all mainstream streaming technologies available and choses between them depending on the specific requirements and constraints:

How TetherX Does It

TetherX supports most streaming technologies and switches between them depending on context.

When local streaming (the TetherBox is able to detect if you are on the same network), if we are viewing less than 10 cameras simultaneously TetherX switches to LHLS (see above) to show the primary video stream from each camera at full resolution/frame-rate (assuming your viewing device is capable of displaying this many streams). If this is not working well for you, you are presented with a toggle to switch off High-def streaming to fall back to loading images.

When full screening a camera (double tap/click a camera), we assume you want the higher quality and we switch to the full primary stream. If your connection is not able to sustain this stream, we automatically fall back to loading images.

When viewing multiple sites / cameras over Internet in record mode, we switch to image viewing but we transcode/transize the images depending on the size of each live view box on your screen. This ensures that you are able to view many simultaneous cameras, the latency is lower than video, it automatically adapts to the available bandwidth and it does not impact recording quality. This does however mean a lower fps.

When viewing multiple sites / cameras over Internet in monitor mode, we proxy the connection directly to the image provided by the camera. This leads to a further lowering of fps but ensures the TetherBox can monitor the health of and provide live view of 10x more cameras than in record mode.

Learn more about using Live View in TetherX here.

How Hikvision iVMS Does it

Because of the constrains outlined above, in order to show smooth video in iVMS (and Dahua PSS) software, if the connection speeds both on site and viewing device cannot accommodate the streams, the software temporarily reconfigures the cameras to send a lower bitrate stream while keeping the resolution the same.

💡 Note: if you happen to kill the software at this point (or lose connection), this can cause the camera to permanently record in lower quality.

Because many cameras or recorders only support a single stream at above D1 resolution, this means that not only is the live view quality reduced, but also the video being recoded which can lead to losing critical video evidence.

In our testing, limiting the connection to 5mbit 200ms upload and streaming just 4 cameras in HD resulted in blocky and usable footage being recorded on the NVR. It also took over 10 seconds to get an initial image, however the motion was smooth (25fps) once loaded.

In comparison when using images (outside of the iVMS/PSS software), the images loaded almost immediately, the image quality was significantly higher, but the frame-rate was poor (3-4fps) – still sufficient for making decisions in a control room setting, but understandably disappointing in smoothness by comparison. (Note: higher fps can still be achieved by full screening a single camera on demand).

When viewing a smaller number of cameras from the same manufacturer on a single PC or phone, it looks impressive to have smooth 25fps video on iVMS/PSS/others. However, when dealing with 100+ or even 32 cameras, from different manufacturers, different firmware versions, with multiple users, across multiple sites, with differing and fluctuating bandwidths, you begin to appreciate the trade-offs and advantages/disadvantages of each approach.

💡 Note: This approach of custom code to adjust Hikvision camera settings to achieve smoother live view is only suitable if you do not care about recording quality and you are optimising for a single manufacturer with compatible models/firmware.

​TetherX is an open platform with a focus on convention over configuration, we prioritise the integrity of recorded footage above live view and we implement approaches that work across all recorders/cameras as well as viewing devices.

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Uniview / UNV Camera Setup Guide (for use with TetherX)

Using TetherX with Uniview / UNV Cameras

Summary

Uniview or UNV cameras should work out of the box in most cases. However please note depending on the age of the camera and firmware versions, the RTSP path may be different.

Please try the following paths:

3. Open the Advanced tab and enter the required Analytics Path and Recording Path. Please try all the paths given as examples above.

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Camera Setup Checklist

Adding IP cameras to TetherX Please note your camera may have a different interface and options may be located in a different part of the interface. Please refer to the camera manual if you are not able to find the relevant option.

Network

Set a Static IP

Set camera to unused IP on 192.168.88.x network
set DNS/Gateway to 192.168.88.100

Important: Although it’s possible to configure your camera with DHCP, and TetherBox is capable of detecting any IP changes, we strongly advise against this practice for security reasons. This setting can potentially allow the camera to connect directly to the internet, raising a range of security issues. These include unauthorised access through back doors, or the risk of security holes in the camera’s firmware if it’s not updated regularly.

Video & Audio

Recording Stream (primary)

Analytics Stream (secondary)

Conditions

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Audio (optional)

Date & Time

One option is to disable time from being displayed in the camera at all. You generally do this under OSD settings. If you do wish time to be displayed in the image, you need to set the following:

<p>The post TetherX Camera Setup Guide v2 first appeared on NVR IPCAMERA SECURITY.</p>

By downloading the firmware from this web page you are agreeing to Hikvision’s Software User License Agreement. Please be aware that Hikvision products are region-specific and regionally supported. If you have purchased your Hikvision products from an online source or unauthorized distributor, they may not be compatible with the North American region’s firmware and are considered to be “gray market” product. If your camera has “CH” in the serial number, you are most likely using a “gray market” product. 

Updating the firmware from this site can lead to several complications in those cameras, up to and including camera failure.  Restoring a “gray market” product to its original condition is a factory process and will result in a Chinese interface. As Hikvision warranty is void in this case, you must rely on the dealer for any service, support, and warranty of the “gray market” product. If you have any questions or concerns about the official status of your Hikvision distributor, please contact Hikvision USA Customer Service at cust.usa@hikvision.com.

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Upgrade Device Firmware

For a device added via IP/Domain, its new version can be detected by the Mobile Client. Once detected, you can upgrade the device to its latest version.

1.Enter the Device Information page.

• On the device list page, if the page is in the list mode, swipe the device name to the left and tap .

• On the device list page, If the page is in thumbnail mode, tap the device name or tap .

• On the Live View page. Tap  and then tap Settings.

Note:

For details about how to enter the Live View page, see Start and Stop Live View.

2.Tap  > Device Version to enter the Device Version page.

3.Tap Upgrade and then tap UPGRADE on the pop-up window.

The Mobile Client will download the upgrade file first and then start upgrading the device.

Note:

You can also enable the Mobile Client to automatically download the upgrade file in Wi-Fi networks once a new device version is detected. For details, see Auto-Download Upgrade File.

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UPDATING FIRMWARE

Hikvision regularly updates the firmware in our products to resolve potential issues and keep your system running smoothly. Below, you can find guidance on how to update your system accordingly.

Updating Hikvision IP Camera Firmware

To upgrade the firmware of a Hikvision IP camera, please follow the steps below:

1.Locate the appropriate firmware by clicking this link

2.Click on the firmware, then click download.

3.Agree to the license terms and conditions when prompted.

4.Locate the downloaded firmware file (this typically will be in the default download folder, unless prompted for a download location, then choose Desktop) and extract it by right-clicking on the file and selecting extract all or unzip. When prompted for an extract location, choose Desktop to extract the final file to. A file labeled DIGICAP will appear on the desktop.

5.After the file is extracted, log into the camera using Internet Explorer or Firefox web browsers. If prompted to install the plugin (or to allow the plugin to run), follow the prompt to proceed with the upgrade procedure.

6.Log into the camera using the administrator username and password, then go to the Configuration tab. In this tab, go to Basic Configuration then System, and then click on the Maintenance tab.

7.On the bottom of the page under Remote Upgrade, press the Browse button to locate and choose the firmware file, which was previously saved on the Desktop. After selecting the file, click Open, then click Upgrade.

8.The camera will display a prompt that a reboot is necessary to complete the upgrade. Click OK. The camera will reboot when the firmware is successfully upgraded.

Click here to see a video tutorial of the above steps.

Upgrading Hikvision DVR/NVR Firmware

To upgrade the firmware of a Hikvision DVR or NVR, please follow the steps below:

1.Insert a USB flash drive into the computer’s USB port (Please note that the USB flash drive does not need to be empty; it may contain other files and documents).

2.Locate the appropriate firmware by clicking this link

3.Click on the firmware, then click download.

4.Agree to the license terms and conditions when prompted.

5.Locate the downloaded firmware file (this typically will be in the default download folder, unless prompted for a download location, then choose Desktop) and extract it by right-clicking on the file and selecting extract all or unzip. When prompted for an extract location, choose the USB flash drive (typically labeled by letters E, F and so on) to extract the final file to. A file labeled DIGICAP will appear in the USB flash drive.

6.After the firmware has been extracted (unzipped), remove the USB flash drive from the computer and insert it into one of the available USB ports on the DVR/NVR unit.

7.On the DVR/NVR, go to the Main Menu, and then go to Maintenance.

8.From the sub-menus on the left click Upgrade. This will display the content of the USB flash drive.

9.Choose the DIGICAP file and press Upgrade.

10.An information window will pop up prompting that the unit will reboot after the upgrade is complete. Click YES.

11.To verify that the firmware has been upgraded, after the DVR/NVR is rebooted, go to the Main Menu, and then go to System Information. The current firmware version will be displayed.  

New Hikvision Firmwares 2024

Also Read : Hikvision How To Tutorials Chapter 1

How do I get Firmware Updates for my Hikvision Gear?

Hikvision Australia’s website has firmware updates for available IP cameras.
https://www.hikvision.com/au-en/

Use the search bar to try and find your product. Firmware updates are usually available on the product page.

IF YOU BOUGHT EQUIPMENT FROM US:

You will need to contact us if you can’t find your camera listed or if you require firmware for your NVR / DVR.
You will need to also provide the full serial number of the device as well as your current firmware.
This is to ensure upgrades are done properly. In some instances middlle firmware is required before upgrading to the latest version.

We do not recommend doing intercom firmware upgrades. Please check with us if there is any doubt.

If you didn’t buy equipment from us, please contact the people who you bought the equipment from.

How to Upgrade Camera Firmware via Hikvision NVR

This Video shows you how to upgrade your Camera firmware from the NVR.

Hikvision Australia’s website has firmware updates for available IP cameras.
https://www.hikvision.com/au-en/Support/Downloads/Firmware/IPC

NOTE this is only for IPC.

You will need to contact us if you can’t find your camera listed or if you require firmware for your NVR / DVR.
You will need to also provide the full serial number of the device as well as your current firmware.
This is to ensure upgrades are done properly. In some instances middlle firmware is required before upgrading to the latest version.

We do not recommend doing intercom firmware upgrades. Please check with us if there is any doubt.

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Lates Hikvision Firmwares 2024

How do I update Hikvision firmware remotely for my TetherX installation?

If your system was installed by one of our security installation partners please contact them to update your cameras. If you would like to update your Hikvision devices yourself please follow the guide below.
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1.Download the latest Hikvision firmware by visiting the Hikvision Downloads Page

Hikvision Downloads Page

Note: the UK firmware is different from the US firmware. For UK firmware, please follow use the UK Downloads page.
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2.Extract the firmware archive, it should contain the file: digicap.dav

3.Create a tunnel into your Hikvision device.

How to create a tunnel?

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4.Login to your Hikvision device and navigate to “Configuration” then “Maintenance”.

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5.At the bottom of the page under the ‘Upgrade’ header, press on “Browse”

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6.Use the file navigator window that pops up to select the digicap.dav file you downloaded earlier
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7.Click on ‘Upgrade’

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The actual upgrade will take up to 10 minutes and the device will automatically reboot at the end of the upgrade process.
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This video from Hikvision Technical Support shows the upgrade process:

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Click here to see a video tutorial of the above steps.

00 Temperature Screening-2020-07-10

01 Density Control-2020-07-10

02 Mask Detection-2020-07-17

03 Front Ends-2020-12-02 

04 Back Ends-2023-03-15

Access Control & Video Intercom-2020-12-02

Accessaries-2021-12-01

Alarm-2023-06-21 

ANPR & Speed Radar Display-2023-07-10

Dell image-2022-12-12

Mobile-2023-07-03 

Paxton related materials-2023-05-26

Portable Series-2024-02-06 

Thermal-2023-07-07 

Transmission & Display-2022-12-16

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DVR-2023-08-11 

IPC-2021-11-04 

NVR-2021-11-26 

PTZ-2021-09-23 

fw and model list.xlsx10.27KB2019-04-09

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Hikvision Firmware Download –
Intelligent Traffic Products

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Hikvision Firmware Download –
Access Control Products

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