[All Cameras] How can I check if the camera IP is used by another device?

Question

How can I check if the camera IP is used by another device?

Answer

IP conflicts occur when two devices on the same network are assigned the same IP address. This can lead to connectivity issues, and it’s essential to resolve such conflicts to ensure smooth network operation. If you suspect your camera’s IP address might be used by another device, here’s how you can check and resolve it.

1. Disconnect the camera from the network.

2. Connect a PC to the same network as the camera. Then, open the Windows Command Prompt (cmd.exe).

3. Execute the ping command followed by the camera’s IP address:

ping <Camera IP>

If you are unable to locate the device or computer using the originally designated IP, consider setting a new IP address for the camera to avoid IP conflicts.

Vivotek IP Camera Troubleshooting v1

How to use PowerShell to test if the camera IP and ports can be accessed?

Question

How to use PowerShell to test if the camera IP and ports can be accessed?

Answer

There are several ways to test if your camera IP can be reached, one of the most used is the “ping” command:

Unfortunately, the ping command has its limitations and wont be able to verify if the ports of the pinged IP are open (ping commands are sent using random ports). In order to check the port connectivity you can use the “Test-NetConnection” command in power shell which can test connectivity to a specific IP and port. To do so please follow the next steps:

Step 1. Open the Windows PowerShell, you can do it by typing “PoweSheel” in the start menu search:

Step 2. Type the following command:

Test-NetConnection -ComputerName [IP address] -Port [port number]

Where the [IP address] is the camera IP and the [port number] is the port that you are trying to verify. 

Step 3. Press enter to run the command and the following will appear:

The process will take a couple of seconds and once finished it will display the connection status as follows:

If the connection cannot be stablished, the following error will appear:

Note: the same process can be used to check ND/VAST2/VSS connectivity (all of those devices/software uses different ports to communicate). 

If there is a connection error you can do the following to ensure that the camera port can be accessed:

If after checking the points mentioned above you are still unable to access the camera using its IP and port please contact Technical Support for assistance. 

[All cameras] How to reset your camera to factory defaults?

Question

How to reset your VIVOTEK camera to factory defaults?

Answer

All VIVOTEK cameras possess a reset button which can allow you to reset the device to factory defaults. To reset the camera to factory defaults please follow the next steps:

1. Locate the camera reset button, if you are unfamiliar with its location please go to our website and search for your camera model.

In the download section you will be able to find the “User manual” and the “Quick installation guide”, both documents have information regarding the location of the camera reset button.

2. Press and hold down the reset button for 10 seconds, the camera LEDs will start blinking rapidly.

The camera will reboot (LED will stop blinking), after rebooting it will begin the reset process (LED start blinking again).

3. Wait until the camera finish resetting. After 1~2 minute the process will be over.

Please note that resetting your camera to factory defaults will reset all the settings and configurations applied to the camera. So once the camera finished the process you will need to configure the device again to your needs. 

How can you troubleshoot when you cannot watch video streaming?

Question

How can you troubleshoot when you cannot watch video streaming?

Answer

When you’re unable to watch video streaming from a VIVOTEK camera, there are several troubleshooting steps you can follow:

1. Check that the browser is compatible with the camera:

VIVOTEK cameras are compatible with Internet Explorer for the 8000 series or older, and with Chrome and Edge for the 9000 series. Be sure to use the appropriate browser to access your camera. 

2. Upgrade the camera to the latest firmware available.

VIVOTEK constantly keeps improving camera firmware to increase product reliably and resolve know issues which might be related to the video stream. Please be sure to upgrade your camera to the latest version available:

3. Check if the camera sensor is still generating images

VIVOTEK cameras have a snapshot feature that works independently from the video stream and can be used to verify if the image sensor is functioning properly. If you find that your camera is not displaying videos, please use the following URL in your browser to see if you can retrieve a snapshot:

http://<Camera_IP_address>/cgi-bin/viewer/video.jpg

If there is no image displayed, this will mean that the video sensor might be compromised. 

4. Use and RTSP Player to verify if the camera can send data through RTSP

Try to use an RTSP player like VLC Media Player to verify if a VIVOTEK camera can send data through RTSP, you can follow these steps:

If the player cannot play videos, this could mean that the camera’s RTSP module is having trouble sending videos.

4. Reset the camera to factory defaults

Resetting the camera to factory defaults will return it to a state unaffected by any new external configurations. If you are experiencing video issues, please try resetting the camera to factory defaults to see if the problem can be resolved. The following guide explains how to reset your device to factory defaults: [All cameras] How to reset your camera to factory defaults?

If these steps do not resolve the streaming issue, contacting your camera vendor might be necessary. They can provide more specific guidance based on the exact model and configuration of your camera.

How to reload in Internet Explorer mode when browsing in Microsoft Edge?

Question

VIVOTEK legacy network cameras and Linux-based NVRs can only get streaming by installing plugins on Internet Explorer.

However, the Internet Explorer 11 desktop application will no longer be supported on certain versions of Windows 10 after June 15, 2022.

Microsoft encourages customers to move to Microsoft Edge.

This article will share how to reload in Internet Explorer mode when browsing in Microsoft Edge.

Answer

1. Open Edge browser.

2. Go to settings and more”…”→ Click ”Settings” → ” Default browser” → Choose “Allow” in Allow sites to be reloaded in Internet Explorer mode → Restart

3. Use Edge to access cameras or NVRs. (You will see this plug-in isn’t supported)

4. Go to settings and more”…” → Click “Reload in Internet Explorer mode”.

Note: Please add the address to trusted site if Edge show 401 Unauthorized.
How to add a website as a trusted site for Microsoft Edge 

Remember to install all required add-on and program.

You will see the image.

5. Enable “Open this page in Internet Explorer mode” → Done

<p>The post Vivotek IP Camera Troubleshooting v1 first appeared on NVR IPCAMERA SECURITY.</p>

How To Enable IP Camera Offline, Analog Camera Disconnection Notification Alerts

One of the most important features of any security system is its ability to alert you when something goes wrong. Whether it’s an IP camera offline or an analog camera that stopped working, a storage failure, or any other exception, you want to know about it as soon as possible. That’s why Camius DVR and NVR camera systems offer various options for setting up alerts or notifications for different events. While cheap IP and analog CCTV camera systems often lack this feature, Camius provides this advanced functionality, setting it apart from other systems.

Exception Settings in Camius NVR and DVR camera systems

Camius NVRs have ‘Exception’ settings under Setup >> Alarm >> Exception, where you can choose the alarm type. These include:

This is an example of the NVR’s local user interface menu while the recorder is connected to the monitor

Local User Interface and Web Browser Interface

The settings can be accessed through two interfaces:

This is an example of the menu while you access the Camius DVR or NVR recorder using a web browser

Push Notifications alerting about wireless or wired analog / IP camera offline on Camius View App

In addition to the settings on your Camius Security Camera DVR or NVR Network Video Recorder, you can also set up push notifications on your Camius View app. These notifications include Video Loss alarm and HDD alarm. To do this, you’ll first need to add the NVR to your app (follow this guide about adding the Camius DVR or NVR to the Camius View app).

Once the NVR is added, you can select the types of push notifications you want to receive directly from the app.

Push Notifications related to Storage (HDD or Micro SD card) installed to the Camius camera system)

Push Notifications related to the IP or Analog or Wireless Camera Disconnection

Read Also : LaView NVR Setup and User Guide

Regular maintenance can prevent issues like a CCTV camera disconnected, ensuring continuous surveillance.

Regular maintenance can prevent issues like a CCTV camera disconnected, ensuring continuous surveillance. However, sometimes problems may arise that affect the connection of your security cameras. In such cases, you need to troubleshoot the issue and find the cause of the disconnection. Depending on the type of camera system you have, the steps may vary. For analog security camera systems, you need to check the power supply, the cabling, and the DVR settings. For wired PoE power over ethernet camera systems, you need to check the network connection, the IP address, and the NVR settings. To learn more about how to troubleshoot these issues, you can refer to the following guides:

How to Setup DDNS on Camius DVR and NVR Surveillance Recorder?

To setup DDNS for Camius security cameras, you’ll first need to register for a DDNS service, obtain a domain name, activate DDNS in your camera’s network settings, and then input your DDNS account’s hostname, username, and password.

If you want to access your Camius DVR or NVR recorder remotely from your PC, you might encounter some difficulties with dynamic IP addresses. A dynamic IP address is one that changes every time you connect to the internet, making it hard to establish a stable connection with your recorder. That’s where DDNS comes in handy.

What is DDNS?

Dynamic DNS, or DDNS, stands for Dynamic Domain Name System, and it allows you to assign a static domain name to your recorder, regardless of its IP address. This way, you can always connect to your recorder using the same URL without worrying about IP changes.

Dynamic DNS lets you access your Camius security camera device on the internet with an easy-to-remember web address like “camiusnvr.dyndns.com” instead of a hard-to-remember IP address like 216.144.47.245. This is useful when you want to connect to your security camera, DVR, NVR from anywhere in the world.

Setting up DDNS

In this guide, we will take you through the steps of setting up DDNS on your Camius DVR or NVR recorder. You will need to have an account with a DDNS service provider, such as DDNS_3322, DYNDNS, NO_IP, CHANGEIP, or DNSEXIT.

Step 1:

Create an account on your preferred DDNS service provider website and a domain name (which is a hostname for your Camius DVR/NVR or an IP camera). Each of these providers offers free and paid accounts, which you need to select based on your requirements.

You will need to provide your email address and create a password. After verifying your email, you will be able to log in to your dashboard. The process of creating an account with DDNS service providers is similar.

Create a domain name for your recorder on the DDNS server. You can usually choose any domain name (hostname) you like, as long as it is not already taken. For example, you can use something like camius.no-ip.org or camius2023.dyndns.com

Step 2:

Configure DDNS settings on your Camius DVR or NVR recorder.

Step 3:

Step 4:

Enter the Domain name (hostname) in a web browser tab bar to access your Camius DVR/NVR remotely from a PC or Mac. Enjoy!

How do I backup NVR or DVR settings?

You can export the main menu settings you have configured to a USB flash drive, or import an exported setting file from USB flash drive to the NVR.

Camius user interface menu for reference to backup NVR, DVR configuration

Camius IPVAULT2256PR menu (16 Channel NVR)

Camius TRIVAULT4K2168R menu (16 Channel Hybrid DVR)

Camius IPVault1128PR menu (8 Channel NVR)

Camius IPVault1128PR menu (8 Channel NVR)

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Camius Hybrid DVR Camera Systems are in high demand by Gas Stations and Retail Stores

Security and surveillance are paramount today, especially for businesses like gas stations and retail stores. The demand for advanced surveillance solutions has risen with the increasing need to protect assets, employees, and customers. Camius, a renowned provider of security systems, introduces its innovative Hybrid DVRs, a perfect solution for enhancing security in gasoline pumps and retail stores. This article explores the numerous advantages and unique features of Camius Hybrid DVR camera recorders that make them stand out in the market.

1. Gas Stations, Retail stores upgrade to Camius 4K security at minimal cost

One of the major benefits of choosing Camius DVR camera systems is their cost-effectiveness. Camius innovative 8 and 16-channel DVR recorders significantly reduce the cost of upgrading surveillance systems by eliminating the need for new wiring. Business owners can retain their existing coaxial wiring infrastructure and only replace the DVR recorder and cameras when necessary.

Traditional camera upgrades often entail the labor-intensive process of rewiring the entire premises, which can be time-consuming and expensive. With Camius DVR camera systems, this hassle is eliminated. The compatibility with existing coaxial wiring not only saves costs on new cabling but also reduces the installation time, causing minimal disruption to the business operations during the upgrade process.

Moreover, reusing the same wiring infrastructure does not compromise the system’s performance or reliability. Camius DVRs are designed to seamlessly integrate with the existing coaxial cables, ensuring smooth transmission of high-definition video and data without any loss in quality.

By opting for Camius DVR camera systems, business owners can enjoy cutting-edge surveillance technology without breaking the bank. The ability to upgrade to the latest DVR recorder and cameras as needed while keeping the existing wiring makes Camius an economical and future-proof choice for filling stations and retail stores.

In conclusion, Camius Hybrid DVRs offer various benefits, including reduced upgrade costs, compatibility with existing wiring, and ease of installation. Business owners can enhance their security measures without a significant financial burden and rest assured knowing they have invested in a reliable, advanced, and cost-effective surveillance solution.

2. The Power of Hybrid DVRs

2.1 What are Hybrid DVRs?

Hybrid DVRs combine the capabilities of traditional Digital Video Recorders (DVRs) and Network Video Recorders (NVRs). They allow users to utilize both analog and IP cameras, providing flexibility and compatibility with existing systems.

12 Channel Hybrid DVR camera recorders

24 Channel Hybrid DVR camera recorders

2.2 The Advantages of Hybrid Technology

Camius Hybrid DVRs offer businesses the best of both worlds. By supporting analog and IP cameras, they enable a seamless transition from analog to IP surveillance, protecting previous investments while embracing modern technologies.

3. Ultra High Definition Surveillance

3.1 Crystal Clear Resolution

Camius Hybrid DVRs support high-definition cameras, capturing clear and detailed images. This level of resolution is crucial for identifying faces, license plates, and other critical details in businesses.

3.2 4K Ultra HD Recording

With 4K Ultra HD recording capabilities, Camius surveillance DVR camera reocrders ensure that every inch of the surveillance area is captured in astonishing clarity, leaving no room for ambiguity or doubt.

4. Intelligent Video Analytics

4.1 Smart Motion Detection

Camius Hybrid DVRs are equipped with intelligent video analytics, including smart motion detection. This feature lets the system detect and alert users of unusual activities, such as unauthorized access, loitering, or suspicious movements. Only with Camius DVR records can you detect video motion, vehicles, and pedestrians! You can also set multiple motion detection areas for analog and IP cameras.

Web browser view

4.2 Advanced AI Technology

Integrating advanced AI technology empowers these DVRs to recognize specific objects, track movements, and even provide heat mapping to identify high-traffic areas in commercial locations.

AI functions with Analog and Camius IP cameras (TRIVAULT4K2168R)

5. Remote Access and Mobile Monitoring

5.1 Stay Connected Anywhere, Anytime

Camius Hybrid DVRs offer remote access capabilities, enabling business owners and managers to monitor their business premises using smartphones, tablets, or computers from anywhere in the world. Whether you have a Windows PC, Apple Mac or iPhone, iPad, Android smartphone, or tablet, the DVR is compatible!

5.2 Real-time Alerts on the Go

With mobile monitoring, users receive real-time email alerts and push notifications on their devices, ensuring prompt actions can be taken in case of emergencies or security breaches.

6. Enhanced Storage Options

6.1 Efficient Data Storage

Camius Hybrid DVRs support various storage options, including 3.5″ SATA HDD, 2.5″ SSD, and even Cloud storage, ensuring ample space to retain crucial surveillance footage for extended periods.

Camius Hybrid DVR camera recorders work with Dropbox and Google Drive. Click HERE for more information.

6.2 Scheduled Backup and Archiving

The DVRs allow users to schedule automated backups and archiving, providing an additional layer of data protection and seamless storage management.

7. DVR Recorder with User-Friendly Interface

7.1 Easy Setup and Configuration

Camius Hybrid digital video recorders boast a user-friendly interface, simplifying the setup and configuration process. Business owners can quickly deploy the system without requiring extensive technical expertise.

CLICK HERE for the DVR installation guide

7.2 6.2 Intuitive Control

The intuitive control panel and mobile app make it effortless for users to navigate through various features and access the necessary information promptly.

8. Conclusion

Camius Hybrid DVRs have proven to be a game-changer for businesses, offering a perfect security solution with their hybrid capabilities, high-definition surveillance, intelligent video analytics, remote access, and user-friendly interface. By choosing Camius Hybrid DVRs, businesses can ensure comprehensive security, loss prevention, and a safer environment for customers and employees alike.

FAQs

1. Are Camius Hybrid DVR camera recorders compatible with existing security camera systems?

Yes, Camius Hybrid DVR recorders are designed to be compatible with both analog CVBS, AHD, CVI and TVI  and IP Onvif conformant cameras, making them an ideal choice for businesses looking to upgrade their security systems without discarding existing cameras.

2. How can I access the recorded footage remotely?

You can access the recorded footage remotely through Camius’ user-friendly mobile app or Camius DVR software. Simply install the app on your smartphone or tablet, and you can monitor your gas pumps and retail stores from anywhere with an internet connection.

3. What is the storage capacity of Camius Hybrid DVRs?

Camius Hybrid DVRs support various storage options, including HDD, SSD, and Cloud storage. The capacity can be chosen based on the business’s needs and the required retention period for surveillance footage. CLICK HERE for the list of compatible hard drives

4. How reliable are Camius Hybrid DVRs in terms of data protection?

Camius analog DVR camera recorders come with advanced data protection features, including scheduled backup and archiving. These ensure that your surveillance footage is securely stored and protected from data loss or tampering.

How to use 2 way audio security cameras?

The feature of two way audio security cameras empowers users to both receive and transmit audio through their IP camera, adding an extra layer of interactivity and communication to the security setup.

Camius presents its cutting-edge 4K spotlight PoE cameras that come equipped with built-in high-quality microphones and speakers, eliminating the need for external attachments to enable the two-way audio function. For optimal performance, it is recommended to install Camius PoE cameras alongside Camius PoE or Non PoE NVR recorders or Hybrid DVRs.

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The latest R series NVR and DVR recorders facilitate seamless control of Camius spotlight cameras, microphones, and speaker volumes directly from the NVR settings. Additionally, users can conveniently modify the audio encoding format per their requirements. To troubleshoot two-way audio, turn down the input volume and output volume and test switching audio code type (G711A and G711U).

Two factors can affect the audio quality: network and distance.

The recommended distance for the microphone to transmit quality sound is 9.5 to 16 feet.

To engage in two-way audio communication, the Camius View app is the go-to platform.

Here’s a simple guide to using the 2 way audio security cameras feature:

It’s important to note that the two-way audio experience with Camius security cameras is characterized by live bidirectional communication and not an intercom-type function.

In most scenarios, the mute function is enabled by default. By enabling audio, users can record audio from the microphone of their security camera. To listen to the recorded audio, whether in live mode or during playback, it is necessary to open the individual channel in full screen on which the audio-enabled security camera is operating. This applies to both NVR and app usage.

However, it’s crucial to exercise caution while utilizing surveillance audio, as its usage might be restricted or subject to regulations depending on the location. Always ensure to verify with local authorities on the proper and legal use of security cameras with audio to avoid infringing upon privacy laws. Unauthorized audio recording can be considered illegal in certain jurisdictions. Hence, Camius emphasizes the significance of complying with local laws and assumes no liability for the misuse of its surveillance cameras that do not align with the respective regulations.

The Impact of Artificial Intelligence in IP Cameras: Why Camius Stands Out

In recent years, the integration of artificial intelligence (AI) has revolutionized various industries, and the field of IP cameras and other security systems is no exception. AI-powered IP camera systems have significantly enhanced surveillance capabilities, enabling advanced analytics, real-time monitoring, and improved security. Among the leading players in this field, Camius stands out as a pioneering brand that has embraced AI technology to deliver exceptional performance and innovation. In this article, we will explore the applications of AI in IP camera systems and why Camius has become a prominent name in this industry.

The Role of Artificial Intelligence in Security Camera System

Artificial intelligence has transformed IP camera systems by providing advanced functionalities and intelligent features that greatly enhance their effectiveness. Here are some critical applications of AI in IP camera systems:

Why Camius Stands Out

Among the various brands in the IP camera industry, Camius has emerged as a frontrunner in implementing AI technology into their camera systems. Here are some reasons why Camius stands out:

Artificial intelligence has revolutionized the IP camera industry, enabling advanced analytics, real-time monitoring, and enhanced security. Camius has distinguished itself within this landscape by harnessing AI technology to deliver cutting-edge IP camera systems. Through its robust AI algorithms, customizable solutions, real-time insights, scalability, and user-friendly interfaces, Camius has established itself as a prominent player in the field. As AI continues to evolve, Camius remains committed to pushing the boundaries of innovation.

<p>The post Camius Devices FAQs and How-Tos first appeared on NVR IPCAMERA SECURITY.</p>

Lorex Camera Troubleshooting

How should you go about troubleshooting the Lorex camera? Be methodical about it. Experiment and see which of the possible reasons is causing your cam to act up. Most issues can be solved in a DIY fashion, thankfully.

See More Articles

• How To Resetting Passwords on Lorex IP Cameras
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• Lorex Client Software and Mobile Apps All Model

When troubleshooting the Lorex camera, you should be methodical about it. Experiment and see which of the possible reasons is causing your cam to have issues with its video feed, app connection, and other features. Most issues can be solved in a DIY fashion, thankfully.

Without further ado, let’s discuss lorex camera troubleshooting. Let’s find ways to make sure your surveillance devices are always up and running when all is said and done

My camera is showing itself as offline on my NVR. How to Fix!

The DVR/NVR system assists in making it easier to keep tabs of the live feed and the status of the cams. If your connected Lorex cam is displayed as “offline” on your NVR, it might be because of an issue with the NVR’s internal settings or it might instead be a cable connection issue.

You can fix this by restoring your NVR to factory settings if it’s called for.

Fixing an Offline Lorex Camera with a Direct Connection

Check the port connections if your offline cam is connected directly to the back of the NVR. To do this, switch ports of an offline camera with an online camera.

If the offline cam displays itself as online when plugged into another port and the online cam becomes offline on the other port then it’s a port issue. This indicates that your NVR port settings should be restored to default or factory settings.

• LHV/LNR Series DVR/NVR: To restore this NVR model, right-click “Live View” to get to the “Quick Menu”, click the “Main Menu”, click the Setting Icon, click “Setting” then “Default”, and check the menus you wish to restore to default settings.

Click “Apply” to save changes then click “OK” to exit the menu.

• ECO Series DVR/NVR: To restore this NVR model, right-click on “Live View” to access the “Quick Menu”. Click the Main Menu icon (a house) the click “Advanced”. Click the “Maintain” tab and then go to “Load Default”.

Select the menus you wish to restore to factory settings or click “All” to restore the entire system. Click “Apply” then “OK” on the Warning Window. Click “OK” to return to the menu and “Exit” to return to the previous menu. Reboot the DVR for the changes to take effect.

• LNR200/LNR300 Series NVR: To restore this NVR model, right-click “Live View” then click “Menu”. Afterwards, click “Maintenance”, “Default”, and then “OK” to auto-reboot the NVR and restore the device to its factory settings.
• LHA/LNK Series DVR/NVR: To restore this NVR model, go to the Taskbar and click, the Main Menu icon (a house). From there, click the “Advanced”, “Maintenance” option, and the “Maintenance” tab. On the tab, click “Load Default”.

Select the menus you wish to restore to factory settings. Click “Save” to confirm then restart your NVR for changes to apply.

If this doesn’t fix your offline camera this might mean hardware failure. Contact Technical Support for assistance and potential replacement if the cam is under warranty.

Fixing an Offline Lorex Camera with a PoE Switch Connection

If your offline cam is connected to a Power over Ethernet (PoE) switch (that’s also linked to your router) then you might need to reconnect the cam to your NVR.

• Reconnect and Disconnect: To reconnect your camera on an LHV/LNR Series NVR, disconnect then reconnect the cam to the switch. Make sure the switch is linked to the same router as your NVR.
• Menu Navigation: Now right-click “Live View” to get the “Quick Menu”. Now click “Device Search”. Login the NVR with your login info. The default username and password is in your user manual.
• Device Search: After clicking Device Search, your NVR will search the network it’s connected to for any IP cameras. It’ll then display them on the top half of the Remote Device window.
• Select Camera: Select the camera you wish to reconnect to on the window then click “Add”. Enter the password of the cam (also in your user manual). The cam appears on the window’s lower half.
• Green Status: After a few moments, the status should turn green. This indicates the cam has been successfully added to the NVR.

How do you restore an IP camera to default settings?

Make sure the cam is connected to your NVR through the Ethernet cable. Press and hold the reset button located at the base or back of the camera. While holding this button, disconnect and reconnect the Ethernet cable.

This should make your cam go back to factory settings and restart for good measure. The camera should start operating normally after the restart. However, because it’s back to factory settings, you’ll need to reconfigure the system and put in your custom settings from before.

Frequently Asked Questions

Here are some frequently asked questions about Lorex cams.

Why is my Lorex camera not working?

Usually, it’s because your cam has lost power or has power supply issues. It might have a loose or faulty video cable or the power adapter might be disconnected. To fix this, check the point of contacts for your camera, recorder, and monitor or TV.

Why is my Lorex camera offline?

If on your NVR the connected camera is shown as offline, it could be an issue with the cable connection or the NVR’s internal settings themselves. If your offline Lorex cam is connected directly to the back of the NVR check the ports and the cables for damage and potential replacement.

How do I get my Lorex camera back online?

The easiest solution to get your Lorex cam back online (aside from power-cycling your router or modem) is by reconnecting the device to your Lorex home app. Launch the app, go to “Settings”, “Wireless Network”, and then follow the on-screen connection guide to get your cam working.

Why are my Lorex cameras not working?

Loss of power is the most common reason why security cameras go black. It happens when power adapter is disconnected and cable that connect the camera to the recorder and monitor becomes loose and faulty. To fix the issue, we recommend that you check any point of contact on your camera, recorder, and monitor.

How do I reset my Lorex camera?

To reset the IP camera to default settings:

1. Ensure that the camera is connected to the NVR via an Ethernet cable.
2. Press and hold the Reset button on the back or base of the camera.
3. While still holding the Reset button, disconnect and reconnect the Ethernet cable.
4. The camera will reset to defaults and then restart.

Why is my Lorex camera offline?

If a connected camera is showing as Offline on your NVR, it could be related to an issue with the internal settings of your NVR or a cable connection problem. If the offline camera is connected directly to the back of your NVR, check the port connections.

How do I get my Lorex camera back online?

Reconnect your device to the Lorex Home app.

Once you have powered on your device and restarted your router, you can reconnect your device to the Lorex Home app. To reconnect to the Lorex Home app, launch the Lorex Home app > tap Settings > Wireless Network > then follow your device’s on-screen connection guide.

What causes security cameras to stop working?

Why does video loss happen in security cameras or systems? Most of the time, the issue of video loss on CCTV security cameras, DVR or NVR, is caused by several factors: network issues, bad power supply, cabling problems, defective hardware, bugs on the camera’s software, IP address conflicts, bad configurations, etc.

Why are my security cameras not working?

Reboot the security camera

Reboot the device. Rebooting your security camera will release its cache to flush, re-calibrate the settings, and revise connections. Directly unplug the security camera from its power supply then wait for a few seconds before plugging it again. This will reboot it.

Where is the reset button on my security camera?

How to Reset Your Security Camera

How do I reset my security camera?

How to reset IP Camera to factory defaults

1. Keep the device powered on for at least 30 seconds to complete its normal startup.
2. Find something like a pin to press the Reset button on the camera and hold it for 15 seconds to restore the settings to factory defaults.

How do I reset my camera?

After the power cable plugged keep holding the reset button . The red PowerLED light will flash on for 3 second first, turn off for about 15 seconds, flash on for another second and turn off again. This procedure takes around 20seconds and camera will power up. Release the reset button.

Why does my security camera Say no signal?

One of the most common problems when a camera is not displaying video is a bad cable or BNC connection. Using a test monitor, you can temporarily eliminate the power and video cable that your camera is using.

How do I reset my Lorex PTZ camera?

To restore the camera to default settings:

Press and hold the reset button below the camera module for at least 10 seconds. While still holding the reset button, disconnect and reconnect the Ethernet cable. Hold the button for 15 seconds before releasing.

How do I connect my Lorex security camera to Wi-Fi?

How To Set Up Lorex Wi-Fi Connected Wireless Home or Baby …

Why do security cameras go black?

Some users experience CCTV camera black screen or video going black at night, it’s likely that the camera lacks infrared night vision, or the IR night vision camera doesn’t have an IR cut filter or a faulty IR sensor, or you simply forget to turn the IR on. Quick Fixes: Check camera settings to make sure the IR is on.

What happens if you unplug a security camera?

When your house, the cameras won’t record. When you are away from the home, the cameras record. They’ll still be “working” but not recording.

Do security cameras go bad?

Once your security camera system is in place, the cameras typically fade into the background quite quickly. After a few weeks, you might not even notice they’re there. That’s not an issue on its own, but it does mean that you need to be intentional about keeping an eye out for wear and tear on the cameras.

How long does a security camera last?

In general, most security camera footage is kept for 30 to 90 days (1 to 3 months the most).

Why is my security camera flickering?

CCTV Cameras can Flicker due to Lighting or Electrical issues. Some lightbulbs can operate at a frequency that will cause the camera viewing it to flicker. The frequency of power being sent to the camera can be incompatible and also cause flickering. Insufficient power is another possible cause.

How do I reset my Lorex NVR?

How to Reset Factory Default Settings to your Security Video Recorder

How do I reset my NVR to factory settings?

To factory reset the device, hold the reset button down and unplug the NVR from power. Once power is removed from the unit, continue holding the factory reset switch for 4 – 5 seconds, continue holding the reset switch and plug the power supply back into the unit. You should hear a beep if not that is alright.

How do I reset my Cove outdoor camera?

If you are resetting your Cove Indoor Camera (the smaller camera with a black base), use a small paper clip or something narrow to press the button in the reset hole. The reset hole is located on the back of the camera in the top left corner next to one of the screw holes. It will have the words “Reset” next to it.

Does a factory reset delete everything?

Factory resets aren’t perfect. They don’t delete everything on the computer. The data will still exist on the hard drive. Such is the nature of hard drives that this type of erasure doesn’t mean getting rid of the data written to them, it just means the data can no longer be accessed by your system.

What happens if I reset my camera?

The Reset Default or Camera Settings function only resets the shooting settings of the camera to their default settings.

Ultimately

Most Internet issues root from the router itself requiring a reset or a power-cycle. Most issues involving the features of the cam root from power supply or insufficient power. It also involves a lot of default settings resets.

Troubleshooting is a lot easier to accomplish than you’d think. You just need to read the instructions carefully and zero-in on the cause of the problem. This way, your Lorex smart camera should be able to seamlessly stream video and ensure the safeness of your home.

How to Reset Lorex Camera?

How do you reset the Lorex cam? Does it involve pinhole or pushbutton reset button? How long are you supposed to push the reset button? Can you use your app to do the reset?

The decades-old Lorex brand is a well-established company in the security technology industry. It offers topnotch, professional, and consumer-grade security systems for commerce and residences as well as homes, apartments, and offices.

How to Reset Lorex Camera

Some Lorex IP Cameras include a reset button found on the device itself. You can do manual reset with the button in order to restore the cam to default or factory settings (i.e., the settings it has fresh off its box). In order to reset your Lorex Cam to factory or default settings, do the following.

• Make sure the cam is connected care of Ethernet cable to the NVR.
• Press and hold the reset button by your finger on the base or back of the camera. It varies from model to model.
  • You might have to take off the housing in order to access this reset button as well.
  • Scan through your cam’s user manual in order to find out the specific location of the reset button on your model of Lorex camera.
  • You can also avail of documentation and downloads for your device on the Lorex website.
• While still holding and pressing the reset button, disconnect the Ethernet cable then reconnect it soon after. Don’t let go of the button for 15 seconds afterwards.
• Release the button and check if the camera resets to defaults and restarts. The restart process will take a couple of minutes to complete.

The camera should work normally after the reset and restart. However, you’ll need to input your customization settings and reconfigure everything when all is said and done. If the reset isn’t successful, retrace your steps and attempt it again.

What Does the Lorex Camera Brand Bring to the Table?

The Lorex cam brand offers some quality products, such as its Ultra HD 4K 8-Channel Security System. It includes various high-end video cameras that connect with each other. It’s also a proper example of the best that the Lorex brand offers.

No Mandatory Monthly Fees and Optional Cloud Service

There’s a lot to like about the camera line. For instance, you don’t need monthly fees for it to work. You don’t have to worry about long-term contracts or fees that require cancellation in case you wish to switch to another provider.

The only costs linked to this package deal were the initial cost of the equipment and a fee for premium cloud storage (optional). It’s not like other products that emphasize cloud storage fees as a requirement for their products to work decently.

High Video Quality

You have 4K video quality, which means even a single frame screenshot reveals quite a lot in terms of what’s happening before the camera. You’re likelier to recognize faces, prevent blurs and obfuscation, and identify what you’re looking at in high-quality footage.

It’s no antiquated bank security camera with fuzzy footage. Everything is as clear as day and akin to real-time footage you’d see in a live-feed of a sports event like the Super Bowl.

People/Vehicular Detection

It’s also quite the advanced camera network or system due to its vehicle and people detection. More to the point, it has advanced motion detectors that alert you when there’s movement on your party by people or vehicles.

This prevents false alarms involving small animals or moving branches. The A.I. of the system detects only people and vehicles instead of pets or wildlife such as raccoons and squirrels.

Because you’re monitoring everything via smartphone, tablet, or some other mobile device, this feature eliminates unnecessary (and annoying) push notifications.

The Installation Process

The installation process of the Lorex camera system can get involved and complex, like in the case of its reset process. There’s no option for professional installation help from Lorex. You might have to hire a general third-party handyman to do it for you.

This is especially disadvantageous to any user that doesn’t have any technical expertise or DIY know-how when it comes to installing equipment.

Monitoring Limits

The system requires you to monitor things on your own through the Lorex app. This is mostly fine, but other systems feature 24/7 monitoring for consumer-grade or even industrial-grade use.  You have to call for help in the event of an emergency yourself.

It’s not like other systems that call emergency services like the police, an ambulance, or the fire department for you. It’s not necessarily a deal-breaker for most, but for those looking for 24/7 CCTV monitoring might get disappointed.

The Specifications of the Lorex Camera 4K Ultra HD

The Lorex Ultra HD 4K 8-Channel Security System allows you to avoid monthly fees completely with a fully functional camera system that doesn’t require the cloud storage in order to work. This is because it boasts of local storage through a hard drive.

To wit, it comes with the following specifications:

• Local storage through hard drive.
• 18 LED infrared sensors for night vision.
• Its recording type is motion-activated recording.
• It offers 10 gigabytes of free cloud storage as well.
  • The free plan extra features include 3 RapidCaps per month.
• Optional expanded cloud storage subscription for all-access mobile video.
  • The Lorex Cloud Premium monthly plan only costs about $4.
  • The Lorex Cloud Premium yearly plan only costs $35.

Don’t Forget to Keep This in Mind

If you wish to reset your IP camera to default settings, you need it to be connected to your NVR through its Ethernet cable. You should then press and hold the reset button found at the base or back of the cam. Afterwards, connect and disconnect the Ethernet cable while still holding the button.

From there, wait 15 seconds more before releasing the reset button. This allows the device to return to factory settings then restarting when push comes to shove. The specifics of resetting the cam have been made this complex to prevent accidental resets when you don’t need to do a reset.

References:

1. “IP Cameras: Restoring default settings“, LorexTechnology.com Help, Retrieved February 28, 2022

How to Connect Lorex Camera to Phone?

How do you connect your Lorex Cam to your smartphone? Through the smartphone app of Lorex, of course. Keep on reading to find out the rest of the details and the steps needed to accomplish this task.

The makers of Lorex Cameras are continuously evolving and adding new products in their lineup. They’re not a stagnant brand at all. They’re all about beefing up their tech to compete in the competitive security cam market.

They even have an Ultra 4K camera system included in their lineup of Wi-Fi or IP surveillance camera solutions that outdo 2K or 1080p offerings.

How to Connect Lorex Camera to Phone

Here’s what you should do to connect your Lorex Camera with the Lorex Home App. Once app connection is established, you’ll be able to control your Lorex camera with your phone.

• Open the app known as Lorex Home first.
• Go to the “Devices” screen and Tap the icon labeled “Add Device”. This will add your Lorex Camera to the app and thusly to your smartphone.
• Scan the QR code on your Lorex Wi-Fi cam using your smartphone as well.
  • If your phone can’t scan the code, tap the option, “Manually Enter Device ID”.
  • Make sure the LED is flashing green and you hear the camera startup chime.
• Let your Lorex Home App establish a Wi-Fi connection via your camera.
• Now you’ll be given a prompt to enter a secure password for the device. Set a strong password.
• Choose the Wi-Fi network from the list of available networks on the area then enter the Wi-Fi password to make that connection.
• Once more, make sure that you hear a camera chime and the LED has become a solid green. After this happens, tap “Next”.
• Make a name or label for your Lorex cam/device by selecting a list of predefined names. You can also enter a custom name on the indicated text box if you wish.
• Tap “Complete” to finish the process.

You’ve now successfully connected your Lorex Wi-Fi cam to your phone via the Lorex Home application. Congratulations.

Why Should You Make the Switch to Lorex Security Cams?

Lorex faces stiff competition against Ring, Blink, Nest, Arlo, ADT, and Wyze as well as hundreds of other “lesser” known security cam companies such as Reolink, Yi, AmCrest, Swann, SimpliSafe, Danale, Foscam, Geeni, HikVision, and Hive.

However, Lorex has several aces up their sleeves, including their crowning achievement of an Ultra HD 4K camera system that outdoes even bank CCTVs and their fuzzy videotape recordings. Their cams also showcase video displays from day to night as well as platform integration, audio features, and more.

How to Connect Lorex Camera to Phone?

More about the Lorex Brand and Its 4K Offerings

You can find tons of beefed-up security system options with Lorex on its homepage. You might even feel overwhelmed by the options. Instead of offering smart devices, they’ve really zeroed-in on security cam tech.

You can shoot 2K or 4K with the Lorex brand. It even offers wireless outdoor cameras to boot. However, its head-turner of a product remains its Lorex Ultra HD 4K 8-Channel Security System.

To wit, the whole package offers the following:

• 1 Mouse
• 1 HDMI Cable
• 4 Mounting Kits
• 1 Security Decal
• 1 Ethernet Cable
• 1 1-TB Hard Drive
• 5 Power Adapters
• 1 Quick Start Guide
• 4 60-Foot BNC Cables
• 4 Ultra HD 4K Cameras

All that’s missing is 3 French hens, 2 turtle doves, and a partridge in a pear tree! It will really feel like Christmas when you unbox this monster of a package deal.

Why Ultra HD Makes Perfect Sense for Security

Because Lorex is faced with so many home security systems in the market, it naturally pushed the technology to 4K video quality. However, some might question whether this was a wise decision or not. Isn’t 1080p Full HD enough to reveal face details or plate numbers?

Isn’t 4K video overkill? The present industry standard for Nest and ADT is 1080p. The highest quality video for smart security cams is actually 4K but many consumers question if it’s required.

By our estimation it does help in long-distance shots and capturing detailed footage of intruders when the motion detection is triggered, especially for the Lorex 4K Ultra HD 8-Channel Security System.

The Pros and Cons of the Lorex Security Cam Brand

It was reported back in 2018 that the global smart home security market was valued at $2.14 billion. It was expected to grow up to $4.37 billion this year in 2022, and even the pandemic shouldn’t slow down its growth. If anything, it might’ve pushed more people to invest in smart cam security!

Aside from the 4K Ultra HD 8-Channel Security System, Lorex has a hose of cameras in its arsenal. These products pack some serious security power in their own right, but they have some drawbacks you should watch out for too.

Pros:

• No contracts and monthly fees.
• The app experience is buttery smooth.
• Local storage via 1TB hard disk and the like.
• Its color night vision offers long-range coverage.
• Free cloud storage and optional expanded cloud storage.
• There are lots of equipment and building options aplenty.
• All models offer HD video quality in 720p and 1080p (up to 4K in some of them).

Cons:

• Cheap Lorex packaging.
• Limited customer service hours.
• It’s hard to navigate the Lorex website.
• Dealing with occasional false alarms and notifications.
• Some might feel like Ultra 4K HD quality footage is overkill for surveillance.

Ultimately, Lorex cameras are worth a look even over the ever-popular Ring or Arlo cams because of the company’s sheer focus on these devices. They’ve found a way to make Ultra 4K security footage possible and relatively cost-effective for its quality. That’s no simple feat to accomplish!

Never Forget the Following

To connect your phone to your Lorex Wi-Fi cam, 4K cam, or wireless cam, you need it to connect to the Lorex Home mobile app. This shouldn’t be a problem since all Lorex products use mobile devices in order to operate them, with your smartphone or tablet doubling as their remote controls.

You’ll need to add the device to the app, scan a QR code or manually enter the device ID, setup a password for your account, connect to your home Wi-Fi, and name your device to separate it from the other devices integrated with the application.

How to Connect Lorex Camera to Wi-Fi?

Lorex cams are powerful cameras with reliable technology and no monthly fees. With that said, how do you connect the Lorex Cam to your Home Wi-Fi exactly?

Lorex cams might not have the name recognition achieved by Ring cams from Amazon and Nest cams from Google. However, they have many other things going for them, such as staying in power. The famous Canadian brand that’s making their splash stateside has been around for quite a while.

Regardless, let’s learn to connect the Lorex camera to wifi down below. We’ll also discuss Ethernet connections to NVR, restoring the camera to factory settings, and the things that make Lorex products stand out.

How to Connect Lorex Camera to Wi-Fi

Here’s how you can go about connecting or changing the Wi-Fi provider of your Lorex Camera. This process works whether you’re setting up your Lorex cam for the first time, right out of its box, or if you’re switching from one Wi-Fi connection to another.

• Activate the camera hotspot by pressing the reset button once.
• Open the Lorex Home App. Go to “Device Settings” by tapping onto it.
• Scroll down the menu then select “Wireless Network”. Tap “Next” afterward.
• Tap “Join” once you get a prompt to join the Wi-Fi network.
• Wait for your device to connect to the Device Hotspot.

Restore Your Lorex Camera to Factory Settings

In order to reset your camera to default or factory settings like it’s fresh off of the box it came with then you should do the following:

• Look for the reset button. Depending on the camera, it could be located at the base or back of the camera.
• Press and hold this reset button for 10 to 15 seconds or until you hear the chime indicating that the camera has undergone the reset process.
• Look below the lens for the flashing green light. This indicates whether the cam has fully reset and restored factory defaults or not.

Why Does the Lorex Camera Say It’s Offline?

You might need to simply reset or power cycle your router (turn it on and off) until the connection returns. If it’s an issue with the camera itself then that’s what the reset function is for. Go ahead and reset the camera to see if that puts your cam back online.

If your connected Lorex Cam claims you’re offline on your NVR, it could be an Internet connectivity issue, internal settings of your NVR, or an Ethernet cable connection problem.

If your offline camera has a direct connection to the back of the NVR, check the ports for damage or a loose connection. Or you can restore your NVR to default settings in order to see if that fixes the issue.

Things That Make the Lorex Camera Stand Out

The best of the best of the cream of the crop of Lorex Camera products—Lorex Ultra HD 4K 8-Channel Security System—has a lot going for it.

It’s able to take on rivals like Amazon’s Ring Cams or Google’s Nest Cams because of features like its exceptional video quality up to 4K, commercial-grade quality and construction, and several custom recording options.

Furthermore, Lorex Wireless camera batteries last for 4 months of regular use. While this might sound short compared to other devices that have batteries that last 6 months, those devices tend to get to the 6-month figure by putting their cams on the lowest settings.

What More Can Be Said of 4K Quality?

Writing about how good a camera’s audio and video doesn’t do it justice. Instead of just using your imagination, look for good video reviews on the Lorex camera, particularly their best offerings like the Lorex Ultra HD 4K 8-Channel Security System or the Lorex Wireless Camera.

Their best cameras offer Ultra HD 4K or better than the standard 720p HD or 1080p Full HD of other camera brands like Amazon Ring or Google Nest. They showcase a detailed video display worthy of a Super Bowl livestream or the latest Marvel superhero movie.

In security and surveillance terms, everything becomes more detailed. The faces of would-be burglars or package thieves will be revealed or the license plate number of their escape vehicle would be exposed.

Lorex Camera Customer Service

You can get to the Lorex Cam customer service from Monday to Saturday from 11:00 AM to 10:00 PM Eastern Standard Time. You have to wait if you get problems with your system outside of those hours. Thankfully, its website has an FAQ, help desk, and support for common issues and glitches.

The reset button option, by the way, covers most connection and account access issues even though it can get quite annoying having to reconfigure your cam or set of cameras every time.

The Global Home Security Market

According to recent reports, the global home smart security market has gotten a value of $2.14 billion in 2018 and is estimated to grow to $4.37 billion by 2022 (this year).

The demand for Wi-Fi or IP cams has only grown during pandemic times even though no reports are forthcoming exactly because we’re dealing with Covid-19. People want to feel safe and secure even when they’re stuck at home during lockdown.

As lockdowns get lifted and everyone starts going back to their offices, they also want to keep an eye on their empty houses with the ease of a mobile app.

Even When Faced with Stiff Competition

Even when faced with stiff competition from Ring, Blink, Nest, Arlo, and Wyze, Lorex finds a way to outdo them in more ways than one (particularly in terms of offering 4K Ultra HD cameras versus their 1080p or 720p offerings).

They might have name recognition, the backing of industry giants like Google and Amazon, and a large market share. However, more and more people are becoming more aware of consumer-grade Wi-Fi cameras and using smart devices for security and surveillance purposes.

Never Forget

Never forget that to connect your Lorex Camera to your Wi-Fi, you need to press the reset button once (don’t press and hold, just press it) to activate the hotspot of the camera. Open the Lorex Home app, tap “Device Settings”, scroll down, tap “Wireless Network”, and tap “Next”.

When you get the prompt to join the Wi-Fi network, tap the “Join” option and then wait for your device to connect to the “Device Hotspot”. You’re now all good.

<p>The post Lorex Camera Troubleshooting first appeared on NVR IPCAMERA SECURITY.</p>

For version : 3.0.3.0 if it doesn’t notice the password is incorrect , pls make sure you used the wired mouse, due to 3.0.3.0 version doesn’t support wireless mouse.

Note:User name and password should not exceed 8 characters and should not contain such as &*! @ (… #% and other special characters

You can refer to our YouTube channel videos : https://youtu.be/KJpJnYFlGK8

1) Within the black area, Click the left mouse button>right mouse button>left click>right click… Lasts 6 times

 

2) Yes

 

3) Input your new password,The old password is empty,you don’t need enter anything.

HiSeeu Wireless Camera System installation guide

Read Next : Hisilicon IP Camera Firmware Update

 

4) OK

 

 5) If this step still not work, please email Johnny@hiseeu.com with below screenshot of your NVR, then they will send you the super password to login

 

How to solve the problem of camera connect failed?

Please follow these steps to troubleshoot

Please check if the white antenna on the camera is loose first.

1)Cover the sensor under lens on the camera to see if the light is lit or not.

If it’s bright, it means camera is not bad.

If it’s not lit,You can connect the power of a good camera to the bad camera.

 

In the case of determining that camera is not broken.

2）right-click the mouse> video manage> Refresh / Search

3) if your camera with reset button, no LAN port, please take camera close to your NVR

1. delete the connect failed channel

2. press the reset button on camera for 10 seconds

3.Right click the mouse again > wireless add > wait the screen show a new camera IP address 172.20.14.**

4. if no IP address, pls reset camera for several times,

After adding the camera successfully, you can exit the add camera interface

below is the video for you check :https://youtu.be/Kaxvth-sd-Y

4) if your camera with Lan port

Pls use an Ethernet cable connect the camera to your NVR.

Delete the connect failed Channel>Refresh(Search) find IP address 192.168.**.**>Match Code(wait for IP address change to 172.20.14.**)

After that you can unplug the Ethernet cable.

You can refer to this youtube video.

https://youtu.be/kmNnFgjLiPI

HDD not fund / Not record anything

 Please refer to these below to solve the HDD not fund issue.

1）Check the power adapter connected to the NVR box. The NVR box uses 12V 2A or 12V 3A power supply. If you connect the 12V 1A cameras’ power supply to the NVR, the NVR box will not provide enough power to drive the hard drive.

2) If hard drive is preinstalled, there are 4 screws at the bottom of NVR box.

3）Check Hard Drive Information on NVR box and Format it

Right click the mouse>system setup>General setup>HDD setup>select the hard disk>Click Format, if the progress bar always shows a few percent or the formatting is failed, please contact with us.

 

 

4) Please open the NVR with a screwdriver, check the two cables connecting the hard drive and see if they are loose.

 

5）Take the hard disk out and install it on your computer. Check if the computer can recognize the hard disk. This is to confrim the HDD is the problem or not.

How to solve Gateway Unreachable or Network Error

If you click “fast network” to appear: Gateway Unreachable or Network Error , pls fellow below steps:

Step 1:

1) you must check if the network line is faulty or not: check whether the switch and router line connection are correct.

2) Can you connect to the external network normally through the computer wired connection?

Notice: Do not directly connect the recorder to the fiber

 

Step 2: Right click mouse and choose Fast Network —-> Auto config ,check if the network will be healthy or not

 

Step 3: If the auto config still can’t make it work , pls kindly check the same network computer network setting

Then “manual configuration” set the recorder network settings, don’t choose DHCP, input the same IP address and gateway and submask same as your computer

Offline

1)Pls Connect NVR to your router with an Ethernet cable. After that right click the mouse > Fast network.

 

2)If Step 1 doesn’t work, Maybe the Ethernet cable is damaged. Please replace it with a new one

3)If there is no problem with the cable.

Pls right click the mouse> system setup >Network setup>Do not choose DHCP>Change DNS to 114.114.114.114 or 8.8.8.8 > Power off the NVR and power on again(Reboot the NVR)

4)You can also connect the NVR to your home WiFi,

Enter the wireless internet interface > Select your home WiFi and enter your password > Apply

Change the display channel of the camera

When you select the corresponding channel, you can click the two buttons on the left, and then move the channel

You can also drag the image directly to another channel

How to set up Motion Detection？

1)Enable Motion Detectin on NVR Monitor

Pls right click the mouse>system setup>Channel Setup>Video detection>Selecting the Channel for Motion Detection>Choose the form of alarm>After you set it up you can Click “Copy to” to set to all channel

 

2) Set the area of motion detection to be set within the field of view of the camera.

 

3)App Alarm

a)Select App Alarm on NVR

b)Click three dot> Alarm push

 

c)Click System authority settings, turn on all permission of the app.

 

How can I view the camera remotely?

There are four methods to view the camera system remotely. Please refer to these step below.

 

1) First you need to connect the NVR with your router by wired or WiFi

Wired connection

1. wired connection, connect the NVR with router by ethernet cable

2. right click your NVR mouse choose fast network, then click auto config, check cloud ID status is online and network is healthy, then you can remotely check the system on your phone app

3. if not online and healthy network, please click manual configure, and check your router detail,

make sure the NVR and your router is the same IP gateway, IP address the first 3 number should be the same, the last one can’t be the same ,. preferred DNS please change to 8.8.8.8 and apply it

WiFi connection

1. please notes our NVR only can work with 2.4Ghz wifi network,

2. right click your NVR mouse choose system setup–network setup–wireless internet –enable wireless LAN, then find your house wifi name, input password, apply it

（please note the wifi name can not included any special character ,such as “_”, otherwise it will show connected failed.）

3. check the status is connect failed or success, if it is failed, please click view details,

check the same wifi network details on your phone and your NVR, then change them to the same IP gateway, IP address the first 3 number should be the same, the last one can’t be the same ,. preferred DNS please change to 8.8.8.8 and apply it

https://www.hiseeu.com/a/help/article/27632

2）To view on the Phone

a) Setup NVR box

Please reset your password：right click mouse>system setup>system admin>user>setuppassword>change a new password(Password must be within 8 characters)

b) Setup Mobile Phone

Scan below code download “Eseecloud”

 

 

c) Click “+”–“other way to add/scan the QR code on your NVR fast network page “–input cloud ID user name is admin and password is the one you login in NVR (If you doesn’t change the user name and password, User Name is admin password is the one you set for the NVR before), if your forget the password please refer this step: https://www.hiseeu.com/a/help/article/27650

(Cloud ID is in the lower right corner of the screen or right click your NVR mouse and choose fast network to find Cloud ID)

 

 

Scan the QR code on display

 

The user name is admin, enter the password of your camera system in the password field

 

3）To view via Eseecloud software on PC

EseeCloud for Windows PC

Eseecloud MAC: http://download.dvr163.com/tool/EseeCloud-mac-2.0.8_20200228.zip

Eseecloud Windows: http://download.dvr163.com/tool/eseecloud/EseeCloud_Setup_3.0.7.10.exe

here is the video to check how to add it : https://youtu.be/0AX1-sMKJG4

If you have registered your eseecloud account on your mobile phone, you can directly log in with your eseecloud account on the computer, and the account information will be automatically synchronized to the PC software

 

Double Click Cloud ID

 

How to remove the red triangle mark

For the red triangle mark it is for notice you something happened for your camera

such as the motion detection , video loss, HDD not found,

for remove the triangle

1. you need upgrade your NVR version to 3.0.5.0

there are 2 ways to upgrade

1) online upgrade, connect the NVR with router by LAN cable , right click your NVR mouse and choose system setup–system admin–system upgrade–online upgrade

2) offline upgrade, you need copy the firmware to the USB disk and choose local upgrade the firmware you cane email Johnny@hiseeu.com to get it

3) after you upgrade successfully, pls right click your NVR mouse and choose system setup–general setup–error setup–disable alarm icon.

Connect the camera to WiFi, then add it to NVR

You can connect the camera to your home wif and then add it to NVR.

First you need to press the reset button for 6s on the camera to reset the camera,

1) Please refer to pages 4 to 6 of the manual in the attachment to connect the camera directly to your mobile app,

 

 

 

 

２）First, you need to connect NVR to your router,

Then search the NVR for the camera connected to WiFi

Right Click the mouse > Video manage > Change the “protocol” to “onvif” > Search > Add one

 

if it show Password Error, please go to your phone app , click “…”–“Edit” then on blank place quickly click 6 time you will see cameras password here, go back to NVR video manage page, select the correct channel, click Manual Edit to input camera password .

What to do when the screen color is not displayed correctly

1） Click the mouse to select the screen –> click the 3rd icon (color adjust)

2) Click Default button–>select Ircut mode–>Ok

If it doesn’t solve your problem ,pls send this screenshot to us

Audio function！

1:Please check if there is a microphone hole on the back of the camera.

 

 

2:When you want to use the audio function of the camera, you need to turn on the audio function of the camera:(left click your mouse on the camera images)

3: right click your mouse — turn up the volume

4: Also turn on the audio button on App

 

 

if your version is 3.0 ,you should choose the AV stream also,refer these step

right-click the mouse ->System Setup->Channel Setup ->Encode Setup ->Select orresponding Channel(1-8) ->change the Encode Mode to AV Stream -> Apply

 

5: Every camera supports audio, but you can only use the audio of one camera at the same time.

and if the NVR your had order is with monitor, pls plug in your headphones or stereos behind the NVR

 

Why can’t remotely check the playback and change the setting

pls fellow below step

right click your mouse and choose system setup –system admin–user–edit user– choose remote and config and playback

How to solve the problem of camera lost connect with NVR, need reboot the camera to fix this problem?

Firmware 1: https://www.dropbox.com/s/qlyr53xfsrjscox/%E9%87%8D%E5%90%AF%E7%9B%B8%E6%9C%BA%E5%9B%BA%E4%BB%B6.rar?dl=0

 

IPCAKV3W_20220415_3_6_82_572011

IPCAKV3W_20220415_3_6_82_572011

(Fix the camera lost connection with NVR need unplug camera power cable)

Firmware 2: https://www.dropbox.com/s/mrdzs1ioqhmuuve/%E4%B9%9D%E5%AE%89%E5%8D%95%E6%9C%BA%E4%BF%A1%E5%8F%B7%E4%BC%98%E5%8C%96%E5%9B%BA%E4%BB%B6.rar?dl=0

 

IPCAKV3C_20220415_3_6_82_572010

IPCAKV3W_20220415_3_6_82_572011

(Fix camera signal problem)

 

572010 for the camera model: 5322-W

572011 for the camera model: 5323-W

please go to video manage page to confirm the camera model.

 

To upgrade the camera firmware: download the firmware from the dropbox, unzip the file at first, copy the correct file to your USB DISK root, format should be FAT32,go to system setup–channel setup—IPC upgrade page–click the correct channel–click start–remove mouse –insert USB disk–wait for camera upgrade successfully

I’ve connected everything, but the display doesn’t show images

Pls Refer to the following steps

1）Press the left mouse button for 30 seconds and the camera system will reboot.

2）A)You need use a VGA cable to connect the NVR to the monitor.

B)If you don’t have a VGA cable but have another monitor, you can connect the camera system to another monitor.

3）Then change the output resolution of NVR.(Right click the mouse>system setup>General setup>Screen setup>Output resolution)

Set an appropriate resolution and switch back to the original HDMI Cable.

4）If the display is still not displayed, you can choose another resolution.

if your NVR box version is 3.03.0 pls change the step 2 as below：

2) Then change the output resolution of NVR.(Right click the mouse>system setup>General setup>Display Resolution)

If camera often loses signal with NVR？

You can use the following four methods to solve the problem of poor camera signal

Please check if the white antenna on the camera is loose first.

1)First, you can change the wireless channel of the camera system to ‘other’, and the antenna of NVR is better to stand up

Right click > system setup > Network setup > change Wireless channel to “other” > Apply

Then restart the NVR, unplug the power supply of the NVR and plug it in again

2）You can replace the white antenna on the camera with the black extension antenna in the package, so that the black extension antenna passes through the wall.

 

Place the camera next to the NVR to ensure that there is a good signal between the camera and the NVR.

3）You can set a camera as a WiFi repeater to enhance the signal between the camera and the NVR.

4）You can also buy a WIFI repeater, which also enhances the signal between the camera and the NVR.

for Wifi repeater you can search: B07NRBYM5C on amazon.

If you can write a good rating to our camera system,We can send you one for no charge.

(warm notes:if your version is 3.0,there is “Search”button but not “refresh” ,click the “search” but the “refresh”)

(version 3.0)

How to use the wifi repeater to enhance signal

 

When the repeater is powered on, its indicator lights up.

Press the reset key for 10 seconds and it will deletes all previous matching records

How to use it on NVR.

1)Connect the repeater to NVR by Ethernet cable

2)click “Search” and then there will disappare a device which IP address is “192.xx.xx.xx”

Click it, it will pop up a new window

click Match button to let the status become “wireless has been matched”

 

At this point, you can unplug the Ethernet cable.

4) back to the Video Manage interface and click the Repeater .it will show the same window as the figure below.

click the add icon after the Router button,then select chanal which you want to enhance sigal

How to add an extra camera?

when you receive the new camera , there is no match between the nvr box and the new camera. You need to pair them.

if your camera with reset botton , no Ethernet port,

1)right click your NVR mouse and choose wireless add

2)press the camera reset botton for 10 seconds

3)wait it shows camera IP address 172.20.14.**

4)if no IP address, pls reset camera for several times, then you can exit,

below is the video for you check

https://youtu.be/Kaxvth-sd-Y

 

if your camera with Ethernet port, You can refer to our video on Youtube.

https://youtu.be/kmNnFgjLiPI

1) You need to connect the camera and the NVR box with the Ethernet cable.

2)Right-clik the mouse video manage→Refresh/search( find camera IP address as 192.168.1.**)→Match code( wait camera IP address changed to 172.20.14.**) then exit and choose add one

After camera and NVR are paired, you can unplug the Ethernet Cable.

3) Use the same way to pair more camera.

How to solve “Resolution too big”?

Our system upgraded , the “Resolution too big” camera is 3MP, old system can’t work with 3MP camera

1. right click your NVR mouse choose system admin–system version to check NVR version is 2.8 version or 3.0 version

2. if it is 3.0 version, you can upgrade it to latest firmware then it can support 3MP cameras (3.0.6.0 version and above version)

how to upgrade to NVR?

1) Online upgrade : go to system admin-system upgrade-then click online upgrade, wait for it upgrade successfully, then camera will show image

2) Offline upgrade, please email Johnny@hiseeu.com with your system version page , then she can provide firmware to you

3. if it is 2.8 version,the only way can fix is to upgrade camera firmware

right click your NVR mouse–system setup–system admin–IPC maintance, then take a screenshot of camera version, email : johnny@hiseeu.com for resolution too big problem.

4. after you get the firmware, please copy to your USB DISK root, format should be FAT32,go to IPC maintance page–click the correct channel–click start–remove mouse –insert USB disk–wait for camera upgrade successfully

5. go to system setup–channel setup–encode setup–find correct channel–change resolution from 2304*1296 to 1920*1080.

How to Change the Display Position of Channel

There are 2 ways to changed the position of camera

 

1)Generally speaking, we will choose four channels to display at the same time on the screen

 

For convenience, let’s first choose to have all channels displayed on the screen.

right click your mouse — Split Screen — X8 View

 

Now we want to let the Channel 7 to the Channel 2 position

left click the mouse on the channel 7 screen and dont loose

then move to the channel 2 position ,loose the mouse left key

 

that is OK

2)Please wrote down the IP address of the camera (which you want to exchange it channel,such as channel 5). Then deleted the channel which you want that camera to place(such as channel 2), did a manual edit on channel 2 ,Enable it and change or add the IP address of channel 5 wrote down. Camera immediately came up on channel 2.

App wrong Password

Pls refer to these step to solve the wrong password issue. refer this video : http://youtu.be/bFVwGqnr2Js

1)If you doesn’t change the User Name and the Password on NVR box.

The User name is ‘admin’, no password (you needn’t input anything)

 

 

 

2)For change the password on NVR box.

Right click the mouse>system setup> system admin>User>set password

 

3)User name and password should not exceed 8 characters and should not contain such as &*! @ (… #% and other special characters (you can setup password: jasmi985/ jasmi996/ jasmi856 or others. )

If you can login NVR with a password, but can’t login on App, please confirm that the password within 8 characters

Note：App login username and password are different from the camera login username and password. They are two different sets of username and password system.

How to set up Email notification?

a. Enable POP/IMAP in your email. If default setting of your E-mail enables that, please skip this step.

Login your email via browsers; go to Settings – Forwarding and POP/IMAP-Enable POP and IMAP – Save Changes.

 

We also need to Allow 2-Step Verification for your Gmail account, login www.google.com

 

• Open your Google Account.
• Select Security.
• Under “Signing in to Google,” select 2-Step Verification and then Get started.
• Follow the on-screen steps.
• Normally after you set 2-step verification, you will create a new password on NVR password page you need input this password

b. Go to your system main menu. System setting- Channel setting- Video Detection. Enable E-mail Notification and click Copy to apply the same setting to other channels.

 

b. Go to your system main menu. System setting- Network setting- Email setting. You will see the interface shown below.

 

c. Follow the instruction below to input the information required to finish the setting.

 

Email Notificaion: Check “Enable”

SMPT Provider: Click the one you use in the selection. Or click USER CUSTOMIZE to use the E-mail server that is not in the selection.

Sender : Type in your sender email address

Password: the password of login your sender emial address

SMTP service: when you choose the correct SMTP provider, it will suggest correct service to you

Port: The default port is 25. If it doesn’t work, you can go to the link below to get the port of the e-mail you use.

https://www.arclab.com/en/kb/e … .html

Encryption Type: Select the one that your E-mail server works. If there is no selection, please choose None.

Sendee 1: the email you want to receive email alerts

Sendee 2: the second email you want to receive email alerts, you can leave it blank

 

d. Then click Test see if you can receive a test e-mail alerts from Esee. If yes, that means the setting has set successfully. Then, please click Apply to save the setting.

e. Latest APP allow to set email notification on the cellphone directly

Go to cellphoen app Eseecloud, click me–settings–mail to receive alert messages–enable it, then put your gmail address, to get verfication code, after you input verfication code click confirm, then you will get the email notification, thanks

 

 

 

 

 

How to setup Record Plan?

You can set up three modes of record plan

Note：After you have set up the record plan, you need to click “copy to” to apply the record plan to all channels.

1) Time Recording:

Setup period of time of recording on NVR,Right Click the mouse>System Setup>Record Setup>Record Plan.

Click Time and put mouse icon on the upper left corner(for example 1 as picture shows).press and drag the mouse to the right to choose the time.the list will turn to red.

2) Motion Recording:

Only detect motion and then start recording. Right click mouse>System Setup>Record Setup>Record Plan.

Click Motion and putr mouse icon on the upper left corner, press and drag the mouse to the right to choose the time. The list will turn to green.

3) Alarm Recording:

Riht click the mouse>System setup>Record Setup>Record Plan.

Click Alarm and put mouse icon on the upper left corner,Press and drag the mouse to the choose the time,The list will turn to yellow.

Note: Users can Setup any period of time they want, for example 0:00:00-23:59:59, That’s 24hrs*7days recording. When NVR detects hard disk, the default setting will be 24hrs*7days recording.

The priority of Alarm is higher than that of Motion, and the priority of Motion is higher than that of Time.

When you have set the corresponding record mode, you can click “select all”, and the time area below will become the corresponding color

Video Playback

Right clik the mouse>Video Playback>Choose date、Channel、record mode>Click Search>then can view playback file

Note：You can only watch four Channels recording at the same time.

1. IIIustration for playback button:

play,

pause:

fast forward*2,*4,*8；

2. Play file: Choose the recording file in file list,as number“1”shown in picture. Chooseone of the recording, click“play”to play to recording file;

3. Video backup: Choose the recording file in file list,as number“1”shown inpicture.insert the U flash disk, click“video backup”to backup the file;

4. Timeline: Click“date”and“time”at left bottom to check the timeline of recording, as number“2”shown in picture;

5. On the timeline with recording file,left click the mouse, the can playbackthe file.

How to watch the playback on my phone?

First ,you should install the Eseecloud on your phone ，if you hadn’t installed it ,refer this link:

http://www.hiseeu.com/news/wirelessskitfaq/69.html

click playback

then it will show the interface follow below

choose the time and channel which you want to watch

Notes: The default is no sound when you watch playback.so you should click this sound button to open it if you want to hear

How to backup the recording

There are 2 ways to make backup

1) use USB disk to backup

1. right click your mouse, and choose video backup.

2. choose the channel/date/time playback you need backup,

(If you copy too much backup, we suggest you copy it one by one channel to save copy time)

3.Backup, the let your mouse out and within 30 seconds put the USB to get the backup

if you need check tbe playback you copy out on computer, pls use VLC player , you can download here :

http://download.dvr163.com/tool/Video-player%20.zip

 

pls notes USB disk format should be FAT32 otherwise your NVR may can’t find it.

 

2) make backup on computer

 

1. download Eseecloud :

Eseecloud MAC: http://download.dvr163.com/tool/EseeCloud-mac-2.0.8_20200228.zip

Eseecloud Windows: http://download.dvr163.com/tool/eseecloud/EseeCloud_Setup_3.0.7.10.exe

 

2. add the system to your Eseecloud phone account, then on computer software choose login cloud(login with the phone app Eseecloud account and password)

 

3. search the cameras playback, and choose the channel you want to make playback and wait for it shows the recording

 

4. click the download icon the chose the files you want to download, wait for it finished the process, then you can open the it and check the playback on computer

 

here is the video for you check : https://youtu.be/kR7QN_2UKdI

Factory Setting

Pls refer to these step below to reset system

1)Right click the mouse>System setup>System admin>factory setting

*Note: pls don’t check “Channel setup”&”Screen setup”&”Digital Channel”

Click “Apply”

2)If you Check “All”

After NVR Reboot,you need Right click again>video manage>Double-click the IP address of camera (like 172.20.14.2)

If Your NVR box version is 3.0.3.0

Pls refer to below steps

Right click the mouse>System setup>System admin>factory setting>simple restore

The standalone camera connection step

pls connect it step by step , if you fail , pls send us some screenshot and tell us which step is wrong by email or whatsApp

our email is :johnny@hiseeu.com

Wechat/WhatsApp:+86 13392810296

Skype:Johnny.chen1204

1) download “Eseecloud” app on your phone and register it

click add button and choose Standalone camera

 

2)check if the camera light lit

click this button

3) Point the camera of the mobile phone at the QR code of the camera

4）Choose a network environment for your camera, the WiFi name

5）input the wifi password and click the connecting device button

6) Wait a minute and it will connect succeed click COMPLETE button

7)edit the camera name and set its password(password can be empty )

that is finished! if you want change some camera information such as password, you can click setup button to set it

Here is video for you check how to connect it on phone app : https://youtu.be/tNKeWUfe-mI

How to fix there is no cloud ID

1. Connect the recorder to the same LAN as the computer ：connect to the router

2. Provide the IP address of the recorder, System Settings – Network Setup Photo

 

 

3. Recorder switching debugging mode: system setting – system management – system maintenance, right mouse click, pop-up dialog box, click the left mouse button in the blank space of this pop-up dialog box, right click, click the left and right button, 12 times, Find out if the font prompt toggles the debug version, click Yes, OK. Go back to the lower left corner of the main interface with a red font. Take a photo to us (2.8 version)

 4. Provide remote tool ID and password, manufacturer technology remote connection control and send the email to us

if you don’t have the remotely tool, you can send the email to us, so we can send to you

(3.0.3.0 version)

3.Recorder switching debugging mode: right click your mouse—system setup–general setup–time setup–change the Date format–right click your mouse, pop-up dialog box ,

click the left mouse button in the blank space of this pop-up dialog box, right click, click the left and right button, 12 times, Find out if the font prompt toggles the debug version, click Yes, OK. Go back to the lower left corner of the main interface with a red font. Take a photo to us.

How to contact amazon customer service?

1). Use your Amazon account to log into www.amazon.com

2).Pull down to the bottom of this page and find “Help” button , and click on it to get into a new page

3). Find “Need more help ” in the middle of this page and move it to this button and you will see “Contact Us ” and click on it .Then you will get in touch with Amazon Customer Service Associate.

4).Or you may choose to call the Customer-Service by number 866-216-1072

Add Device (412 camera system)

First you need to connect the camera system to your WiFi.

Click the home button.

 

 

Select your WiFi and enter wifi password

This string of numbers is cloud ID.

Then go to “Eseecloud” app

Networked devices

Input your cloud ID and User name(User name is admin) and password(Camera system has no password by default)

5MP WK-4HB315-1T TZ-HB315 Night Vision is not good,upgrade as below

Please download the firmware at this link :

https://www.dropbox.com/s/gcrg3xw7f42ylys/IPCAKV5C_20221011_3_6_97_572110hsy%281%29.rom?dl=0

After you get the firmware, please copy to your USB DISK root, format should be FAT32,

Pls right click your NVR mouse–System Setup–Channel Setup–IPC Upgrade–Select the correct channel–click start–remove mouse –insert USB disk–wait for camera upgrade successfully

How to solve Most of Network Status Problem?

Please right click NVR mouse choose Fast Network check Network Status

• Healthy network: Network connect successfully
• Gateway Unreachable: means NVR IP Gateway and IP address not in the same gateway as your router, Click Manual Config, then find your router correct IP gateway, such as 192.168.1.1, then IP address should be 192.168.1.***, last numbercan’t be the same as your router, change it on NVR. If you connect with wifi network, you need go to System Setup—Network Setup—Wireless Internet page click View Details and click Manually to change those information.
• Request DNS Error: disable DHCP, change the Preferred DNS to 8.8.8.8, reboot the NVR and router.
• Network Cable Disconnect: make sure the NVR connect with router by Ethernet cable
• Network Card Not Found: on Network Setup page find PPPoE disable it.
• Network Busy: disable DHCP, change the Preferred DNS to 8.8.8.8, reboot the NVR and router.

<p>The post HiSeeu Wireless Camera System installation guide first appeared on NVR IPCAMERA SECURITY.</p>