Unlink SAFIRE from the local P2P cloud

From the attached software interface, select the device and click on the “Unbind” tab at the top of the mask:

 

 

 

Add the device’s credentials and then copy the “CAPTCHA” code and confirm.

 

Download SADP

 

Another way to unbind a SAFIRE recorder from the P2P directly from the recorder:

 

For this it is necessary that the device has a recent version, therefore we must follow the FAQs on how to update the firmware of a Safire recorder.

 

After the update, we will access the NETWORK / PLATFORM ACCESS options and then check the availability of the UNBIND button and perform the procedure.

 

How to reset the password of SAFIRE devices

There are two procedures to recover the password of Safire recorders, and each procedure depends on the system of the HTVR, DVR, NVR or camera you want to recover. In both cases the SADP software is used.

1- Install the SADP from the manufacturer’s website:

https://athena-visiotech.s3-eu-west-1.amazonaws.com/d1XvP3EBNOqssiu8J01D/Safire_SADPTool_v3.0.2.50build20200402.zip

2- Run the device finder, which will find the devices by MAC address.

3- Select the device to be recovered and click on the Forgot Password button (bottom right button)

​

If the software indicates to export a file, follow the procedure from step 4 to 7, while if the software indicates to enter a Security Code follow the procedure from step 8 to 12.

Procedure 1:

4- We are asked to export a file (Export File). Click on the Export button, and select the path where the file is to be saved; confirm.

​

5- El fichero se descargará al Pc. A continuación envíe un correo al nuestro servicio técnico para que se lo mandemos al fabricante y genere el fichero de recuperación de contraseña: no apague el grabador en ningún momento desde el momento de generar el fichero hasta que se lo devolvamos.

​

6- After importing in the same tab the recovery file, enter the new password for the recorder and repeat it. The password must be identical in both boxes (New Password and Confirm Password), otherwise, it will not allow you to continue.

7- Confirm the import and wait for the file to load. If you have done the procedure correctly, a window will appear with the following text: Your recorder’s password has now been reset.

Procedure 2:

8- You are asked to enter a Security Code9-

Press the Cancel button, and go back to the SADP, you have to take the Serial number and the Start time, and send them to our technical service

.

This can be achieved in two ways:

a. Go, within the SADP list, to the device from which you want to retrieve the password and look at the data in columns 4 and 5.

b. Click directly on the Export button, to generate the Excel file to be sent to us (to avoid errors when entering the data)

10- Safire will send us some security codes, go to step 3, then step 8 and enter the code according to the date you are in.

We remind you that the correct code for the date (Today) will return the equipment to the factory password, which is “12345”

EXAMPLE

If you request the codes, for example for the 7th of October and you are only going to have access to the equipment on the 9th, you have to use the code corresponding to the 9th of October. It is important that the recorder is not restarted until the password is reset.

The password will be the factory default (User: admin / Password: 12345).

IMPORTANT: When sending the file or the required data, the device cannot be turned off under any circumstances, otherwise the procedure would have to be redone

Change Video, Audio and Compression Format Settings via Web Browser (Cameras)

To change the video and audio settings from a browser, we have to enter the IP of the camera in the address bar:

After accessing the camera with your credentials, we must access “CONFIGURATION” and then the left menu, VIDEO AND AUDIO.

Remember that in some models of IP cameras the image is not encoded in H265 or H265+, therefore the option to modify the compression format may not offer the options mentioned above.

In this other field is where you can modify the values of Bitrates, frames and bit rate type to save the bandwidth used by the camera.

In the image below we can see that the bitrate has decreased a lot by just changing the Video Enconding to H.265 and then enabling H.265+.

We could save even more bandwidth by changing other parameters (such as image resolution), but that depends on each installation, it is not always mandatory.

Create double verification of access to recordings to a non-administrator user

This function is only supported on 8 Series NVRs.

It is sometimes required to restrict access to certain privileges to an operator user, where a coordinator without administrator permits can temporarily allow access to those blocked privileges.

Example:

Configuration:

How to configure the NTP server in SAFIRE

Note:

This test was performed with an SF-XVR6108AS-1FACE recorder firmware version V4.24.001 build 201015

1. Open the Settings page through the web browser or in the SCC (Sgo to Control Center)

2. System settings

3. Time settings

4. Select time zone

5. Enter the address of the time server (NTP)

You have to specify the time zone and domain name, as follows:

 

European NTP servers:

uk.pool.ntp.org (UK)

de.pool.ntp.org (Germany – Deutschland)

fr.pool.ntp.org (France – Française)

es.pool.ntp.org (Spain – España)

it.pool.ntp.org (Italy – Repubblica Italiana)

nl.pool.ntp.org (Netherlands – Nederland)

no.pool.ntp.org (Norway – Norge)

pt.pool.ntp.org (Portugal – Portuguesa )

se.pool.ntp.org (Sweden – Sverige)

6. Save

Example: XVR

Example: NVR

Example: IP camera

ADAM module configuration with Safire NVR

The ADAM relay module is compatible with the SF-NVR8xxx-4K, excluding the -FACE and -AI

It is very important to check the NVR firmware, it must be version 4.50 or higher

IP CONFIGURATION ADAM MODULE

It is only necessary to set the IP for the ADAM module, for this purpose use the ADAM Net Utility software

• https://athena-visiotech.s3-eu-west-1.amazonaws.com/V675-H4B6mOlDBqJTbtN/AdamApax%20.NET%20Utility%20V2.06.00%20B10.msi

The device is detected, the factory IP is set to 10.0.0.1 and the password “00000000”, it is added to the software and when selecting it, it will ask for the password:

In the Network section the appropriate IP is set and the changes are applied, with this the module would be ready to be added to the Safire NVR

ADDING THE MODULE TO THE SAFIRE NVR

Remember that it must have a version 4.50 or higher

In the Alarm Extension section the IP of the module will be added, the maximum number of inputs and outputs in the NVR can be 6 (even if the module has more). A maximum of 5 ADAMs can be added

Once added, the inputs and outputs of the module are already available in the recorder and can be used as any relay of the NVR itself:

How to make Edge run in Internet Explorer mode

Note:

This article is created on Windows 10 Enterprise Version 21H1 with a 2.20GHz Intel(R) Core(TM) i7-8750H CPU.

1. Open the “Edge” browser

2. Go to the top right and click on the options icon

3. Scroll down to Settings section

4. Within the settings go to “Default Browser”

5. On the right hand side, select “Allow”

6. Click on “Reset”

7. When “edge” has restarted, open the URL to be run in “Internet Explorer” mode.

8. Click with the mouse on the tab and “Reload tab in Internet Explorer mode”

Note: Not all options may be available with some devices

Endpoint request timed out

The RTSP protocol itself does not have encryption, for that there is SRTP or proprietary implementations, but it is not common in the streams of the main CCTV providers.

RTSP requires authentication with username and password, but it is not transmitted directly encrypted, if encrypted transport is required it would require the use of a tunnel with SSL encryption for the communication channel.

When accessed via Hikvision or Safire P2P service, a verification code is used to encrypt the video stream transmission communication channel, but it does not affect whether the RTSP port is accessed directly (directly on LAN or remotely via NAT).

SAFIRE: Continuous recording combined with event recording

For this FAQ we use the:

Recorder: SF-NVR6104-4K4P-VS2Firmware

: V4.30.005 build 201028Safire

Control Center V3.2.0.57 build 20210726

step 1 – Check that the recording schedule is in Continuous mode.

2nd Step – Configure a VCA or Motion Detection rule.

Check also if the “Notify remote center” option is checked and if the Trigger Recording corresponds to its respective channel, in our case D1.

Once we have these settings we can wait a few minutes and check the events.

With the “SAFIRE CONTROL CENTER” running, go to DEVICE MANAGEMENT and add the recorder to the Software.

3rd Step – Check events generated, choose “EVENT CENTER”

Once in the Event center, select REAL TIME EVENT and then we can check the events in real time.

Once confirmed that there are events we can do a search of the recordings.

4th Step – Check recordings, choose the “REMOTE PLAYBACK” option.

We choose the date according to the search need, the NVR channel and below all the type of Event, in our case we should choose “LINE CROSSING DETECTION”.

We will have a result in which we can choose the files on the right side and below in the line of events, we can choose directly the point to reproduce.

How to install Safire Connect on an Apple Mac laptop or PC with an ARM M1 processor

How to install Safire Connect on an Apple Mac laptop or PC with an ARM M1 processor.

1. Open App Store

2. Search for Safire Connect in iPhone and iPad apps

3. Click GET

4. Open the Safire Connect app

5. Login with your credentials.

6. You can now use the app similarly to your mobile device.

Safire – Access IP camera web interface from NVR with built-in PoE switch

If you need to access an IP camera that is connected directly to a NVR PoE switch, you don’t need to connect the network cable from the PC to the NVR PoE switch, just enable the NVR Virtual Host.

1 – Access the advanced network settings / Other and then enable the option indicated, remember that each time you restart the recorder the option will be unchecked, you will have to enable it again.

2 – Access the Camera Management option and click on the link that the recorder enables to access the camera.

This way, the maintenance procedure to the camera will be easier than connecting and disconnecting cables.

First configuration of the Safire Control Center

When you want to connect to your Safire cameras using a PC or laptop with Windows installed:

1. You need to have a Safire IP camera or a Safire recorder

2. The recorder or cameras need to be connected to the same computer network as your PC

3. When 1 and 2 are correct continue.

4. Download and install Safire Control Center

• To download the Safire Control Center, use the link – (latest version as of 7/19/2021)
• Safire Control Center V3.2.0.57 build 20210702

5. Unzip the downloaded file

6. When the download is finished double click on the file“Safire_Control_Center_v3.2.0.57_build_20210702.exe”

7. Follow the installation steps from the installation window

8. Then click Finish

​

9. When you select “launch client” the Safire Control Center is launched

10. Click on Device Management

​

11. At the top left, click Online Device to search for all Safire devices on your network.

12. Select the devices you want to add

13. And click Add

14. A new window will appear

15. Use the credentials that were created for your devices

16. Click “Add” and the devices will appear at the top

​

17. Click the start button in the top left corner

​

18. Press the home button in the top left corner to return to the home screen

Creating auxiliary screens in SAFIRE CONTROL CENTER

If necessary, the SAFIRE CONTROL CENTER can create up to 3 additional screens to the main software, that is, a total of 4, always depending on the decoding capacity of our PC.

The maximum preview of the auxiliary screen is 3, so a total of 4 windows can be seen with a maximum of 64 cameras per window.

Select the MENU option in Safire Control Center and then select the last option “Auxiliary Screen Preview”.

The result is an auxiliary window where we have the option to drag it to another screen and have it displayed on both screens 

This FAQ has been made with software version V3.2.0.57 build20210526

What is the public IP address of Procloud services?

The SafireService platform architecture is designed to expose only the services that need to be consumed by client applications, i.e. the frontends that render to web browsers and the backends that process requests from these frontends. More complex services such as those that perform device checks do not expose any IP publicly.

GPU Image Decoding in SAFIRE CONTROL CENTER

To have a smoother video display in SAFIRE CONTROL CENTER, it is recommended to enable the option for preferred GPU decoding, if the PC has a dedicated graphics processor.

Open “SAFIRE CONTROL CENTER” and select “SYSTEM CONFIGURATION”

Access “IMAGE” and enable the option marked “Hardware Decoding Preferred”.

Close the software and open it again for the changes to take effect.

How it works when the recorder has two RJ45s in SAFIRE

Safire’s dual RJ45 NVRs can work both ways, one port backing up the other (fault tolerant mode) or independent networks (multi-direction mode), each with its corresponding IP range (similar to an NVR with integrated PoE ports, whose network segments are independent)

 

HTTPS access on a device from Safire

HTTPS access on Safire computers is disabled by default, to enable it you have to create a certificate, the easiest way is to create it with your own signature:

The data to indicate can be whatever you want, but the Hostname/IP section must be the address of the equipment, so if you indicate the local IP of the same I can only access by HTTPS using that address, not being able to do so remotely; another section to consider is the validity which will expire HTTPS access after these days:

Once this data has been saved, HTTPS can be activated:

To access the equipment will be done indicating https://IP:PORT, the port if it has not been modified and remains the 443 is not necessary to specify it, if it had been changed then it is essential to put it.

When accessing the browser will give us a warning that the connection is not private, this is because the certificate signature is self-signed, just go to the next section to have access:

TrueSense System Configuration to Detect People and Vehicles

EasyConnect (P2P) configuration on a SAFIRE recorder

To access a Safire recorder remotely without the need to open ports, EasyConnect (P2P) must be enabled by following the procedure below:

Accessing the recorder via web interface

1 – Click on Configuration
2 – Advanced settings
3 – Enable by checking the option “Enable” and then a pop-up will appear, click on OK.

4 – Define a password for the Video stream encryption:

We recommend a complex password and preferably different from the “admin” password, it is very important to know that this password is not linked to the recorder administrator’s password.

 

 

5 – Very important to check if the STATUS is really ONLINE.

 

6 – If the device does not connect to the P2P server, check the DNS.

 

Exporting and importing backups from Safire Control Center software

The steps to export and import the Safire Control Center software backup would be as follows:

• Export the software configuration file:

This file is a compressed file that does not need to be unzipped. It contains all the software information

• Import the file into the new software:

IMPORTANT: for the backup uploading to work it is essential to close the software, but also the Safire Control Center SERVER service which does not close automatically when closing the software:

When restarting the software we must have all the terminals and configurations of both cameras, video door phones and access controls of the previous software

Limitations of FACE recorders

Face Recognition = Face Capture + Face Comparison

 

 

If the face capture is performed by AI2 cameras, we will have face recognition in X channels, where X is the number of -XFACE containing your reference. To make a face comparison, a face capture is required, so it is important to know the number of channels that the recorder has available to make face capture.

 

Ex

:SF-NVR8216-4K-8FACE8ch

with Face Recognition using AI2 Cameras

Configuration recommendations for proper functioning of push notifications in Safire Connect Android

Under Settings – Applications – Safire Connect we must ensure that we have granted all camera, speaker, microphone, etc. permissions and that we have not been denied any.

 

In addition to this: also make sure that we allow you to use mobile data, as well as wifi

 

and that in the notification section we have everything marked.

 

Also in the battery section of your mobile device, make sure that Safire Connect is allowed to work in the background.

 

All this is usually already activated on many phones, but there are others, especially Xiaomi, where some of the above features may be missing.

Adding Safire cameras or recorders to a SAFIRE NVR remotely

The only point of attention we have to take into account is to open the ports in the router corresponding to the installation of the cameras. And then add that public IP address in the NVR with the proprietary protocol port (which in Safire is 8000).

If it is a recorder that you want to add, by adding the public IP address (with port 8000) of the secondary recorder, a message will appear that allows you to choose specifically which channels of the secondary recorder you want to acquire in the primary recorder.

 

This option is the most recommended, instead of choosing a NAS, PC-Recorder, ftp, etc… since an NVR is a more reliable computer from this point of view, sinc it is:

– dedicated to this function;

– a kind of device that consumes less energy;

– a device which is managed from the same applications as the rest of the cameras or recorders in the installation, being easier to visualize and from which it’s easy to extract the information in an intuitive way, as well as its configuration (by an ecosystem similarity principle);

– a device which does not involve the payment of licenses;

– a device that can be monitored through the ProCloud service of http://safire.services.

How to set up NAS as a backup disk on a SAFIRE computer

The NAS has to support NFS protocol.

1. Adding the NAS to the team

1.1 Go to the configuration section of the hard disks and click on the button at the bottom left

“Add”.

 

1.2 In this window, we are going to compile the fields “Network disk IP” and “Network disk direct” with the NAS information.

 

 

 

2. Changing the storage mode of hard disks

 

2.1 Go to the advanced settings and choose “HDD Group” as the storage mode.

2.2 Click on “Next” and the computer will ask you to restart. We say yes.

 

3. Formatting the NAS hard drive

 

When the recorder restarts, it will ask us to format the NAS hard drive. We will accept and go to the configuration section of the disks. From that section we will be able to monitor the progress of the formatting process.

 

 

4. Configure the NAS hard drive as a backup

 

4.1 When the formatting is finished, click twice on the line of the NAS hard disk or on the icon for editing.

4.2 In the window that appears, choose the “Redundancy” option as the status and save the changes by clicking on OK.

 

 

5. Finished configuration

 

If everything has been configured correctly, we will find ourselves with a configuration of this type:

 

Extra. Viewing the NAS recordings

 

In case we need the recordings from the NAS, we can access the network drive through Windows Explorer and open the files through the VSPlayer software.

How to configure the SNMP monitoring service on SAFIRE (or Hikvision) equipment

The steps to follow are hereby presented:

 

– install the specific MIB search engine

– log into the recorder via another search engine (e.g. Internet Explorer)

– navigate the machine menu as follows: Configuration–>Network–>Advanced Settings–>SNMP, and once entered the section of interest click on Enable SNMP v2c

 

 

– insert in the Trap Address tab the IP address of the computer on which the MIB has just been installed and click on Save

– click on File and then on Load in the MIB search engine

– open the SNMP file you want to use

– insert, in the upper left bar, the IP address of the recorder and click on Advanced Parameters

– fill in the fields of the window that opens with the same data as previously set in the configuration menu of the recorder (except for the IP address, clearly) and click on Ok

– click on File again, then on Save Session and choose a path to save the configuration

– click on the created path, then click on Walk; further on Tools and Trap Receiver to also configure that port (in particular in Tools–>Option), which in the example above we had configured in the recorder as the 162

 

 

In this way we can already visualize, in the bar called Operations, all the start/restart/stop events of the recorder.

 

Video Tampering in SAFIRE

Video Tampering is normally used to detect when the camera is covered, preventing us from seeing the scene properly.

 

The function can be configured within the basic event section, associated to motion detection:

 

Different reactions of the device can be configured when detecting video tampering; sending an email, triggering a relay output of the recorder or of the same camera, triggering a recording of any channels, moving to a PTZ preset or sending a push notification to the app.

 

It is also possible to set the video tampering as active by schedule.

Configuring a RAID1 in a SAFIRE videorecorder

1. We enter the HDD section, then we navigate the Advanced section and change the mode from quota to group and select the cameras that we want to record in the secondary hard disk’s space.
2. Once the previous step has been completed, we enter in general and click on the edit button on the hard disk; a screen will appear where we’ll have to check the redundancy box and choose the group that we had previously configured with the desired channels.

PC requirements by number of channels, coding power and video quality for SAFIRE Control Center

Specifications, including sample performance, are available in every Download section of Safire products.

 

https://athena-visiotech.s3-eu-west-1.amazonaws.com/g1WHVnEBNOqssiu8YU0y/SCC_Datasheet_EN.pdf

 

Error 153 in Safire Connect

The error is due to a problem in the app that causes it to misinterpret video stream requests to the recorder and to consider them as consecutive access attempts to the computer, which causes the device to lock itself up (in fact, error 153 is usually generated by illegal accesses).

 

The way to prevent this error from occurring is to uncheck the “Illegal login lock” option. Unchecking it does not take into account illegal access attempts, and therefore the above error does not occur.

 

​

 

In some recorders it can only be done from the Safire Control Center (thus from PC), while it cannot be done from the local menu of the recorder itself.

 

​

 

In cameras, the menu is presented as in the image below:

 

EasyConnect – P2P device sharing

To share a Safire device with other users, be it an IP camera or a recorder, the procedure is the same.

Let’s demonstrate how to share from a Browser.

 

Step 1 – Access the website that gives access to the Safire Cloud, http://easyconnect.safirecctv.com/

We’ll be accessing our Cloud account soon.

 

 

Once inside our account, we choose the product to share and click on the SHARE option.

 

 

A new window will open, and then we will have to enter the email address of the person with whom we want to share the product. In addition, it is very important to define what kind of permissions the person will have.

 

 

In this example, our product is a SAFIRE Video Door Phone, therefore if we do not apply all the permissions, the user who benefits from the compartment may not be able to speak or receive the alarms.

So it is very important to apply the permissions correctly.

Safire: Activate an alarm using the IP address from an IP camera.

For this guide we have used a Safire SF-HTVR8108A-HEVC recorder and an IP camera with alarm input.

To activate an alarm input of a recorder remotely from a wireless IP camera is very simple, to do this first access the recorder and go to the menu Camera Management.

1 – CONFIGURATION

2 – SYSTEMS

3 – CAMERA MANAGEMENT

4 – IP CAMERA

5 – ADD

Once the IP camera is added, we proceed to the configuration in the recorder. To be sure that the connection is stable and that everything works, we check that the STATUS of the camera is ONLINE.

In the recorder we will access the following menu:

1 – CONFIGURATION

2 – EVENT

3 – BASIC EVENT

4 – ALARM INPUT

The next step is to set the alarm input:

1 – Alarm input number

2 – Alarm type: We can choose between NO and NC

At this point we already have the Alarm input of our IP camera linked directly to an alarm input of the Recorder.

In LINK METHOD we can choose what to do when the alarm input is activated, such as activating an alarm output of the recorder, moving a PTZ or generating an audible warning on the recorder.

In this way, we have connected the alarm input of an IP camera to an alarm input of the recorder and saved ourselves the wiring.

Checking and updating Firmwares in SAFIRE IP Cameras or video recorders

In this procedure we will use the Internet Explorer browser, we are going to access via IP address to the camera:

 

After introducing the IP camera address and logging in, let’s click on CONFIGURATION.

 

 

In the CONFIGURATION menu, we have to access SYSTEM SETTINGS, and check the device model and firmware version in the BASIC INFORMATION menu.

 

 

Then look for the camera model on te VISIOTECH’s website.

 

 

Download the file and then extract the update file from the compressed folder you just downloaded. The update file is called digicap.dav. After the file is unzipped, enter the path of the unzipped file folder in the camera’s Upgrade&Maintenance menu.

Click on MAINTENANCE and then on Browse to find the location of the file; once selected, click on Upgrade. A message will appear indicating that the camera will automatically restart after the update. Click OK.

 

 

When rebooted, return to the SYSTEM CONFIGURATION menu, and check the version to make sure that the camera has been updated.

 

 

The difference between camhi and camhipro

The camera can use camhi and camhipro app at the same time, camhipro’s interface design is more modern, except for the interface there is no other difference, the functions are the same.

CamHi Instructions for use

The following tutorials are only available for the CamHi app.

How to add the camera

Warm Tip: This product only supports 2.4 GHZ WIFI. Before adding devices, make sure that your router is 2.4 GHZ WIFI, and your mobile phone is connected to 2.4 GHZ WIFI.

First, connect the camera power supply. After about 40S, you will hear the device tinkling sound. If you do not hear the tinkling sound, please press RESET 10S at the device base. If the equipment does not have audio, please judge by time.

Note:

1. Please use the power adapter matched with the camera to avoid damage to the equipment.
2. Don’t plug in wiring for power-on equipment; (After plugging in wiring, you can’t configure WIFI with one key)
3. One-click configuration WIFI only supports some models, and some models do not support one-click configuration WIFI.
4. Box camera, Dome camera and other models use connection hotspots to configure WIFI. See AP connection operation instructions for details.

Wired connection (only applicable to the equipment with internet access)

(1) Please connect the network cable and the equipment cable interface. The other end of cable connects the router, and the camera is on, waits the startup and completes the self-inspection (If you fail to self-check, please press the recovery key for a long time to restore the factory settings.).

(2)Click “add camera” on APP’s main interface to select “add UID by scanning QR code” (QR code above XXXX-XXXXXX-XXXXXX out of the machine body) or “LAN search UID” after the mobile phone connects the WIFI.

(3) Click the modelxxxx-xxxxxx-xxxxx of camera occurred in the camera list.

⑷ Return to the camera list by clicking “√”, then the camera is displayed online, and conduct the preview by clicking the camera.

Wirelss Installation(only for devices with WIFI modules)

After installing the mobile phone software, the mobile phone connects to WIFI, clicks Add Camera >Wireless Installation> Enter WIFI Password >Do you hear the sound? The system will be equipped with WIFI if it has been selected properly. When the WIFI configuration is successful, there will be voice prompt. (If you don’t have audio equipment, please see the picture prompt)

(1) Network Camera in Network; Select the corresponding UID

(2) Enter the camera password (the default password for the camera is admin).

(3) Click the completion button in the upper right corner to complete the addition of the camera.

Hot-spot connection (only suitable for devices with WIFI modules)

(1) The camera is powered on and waits for the completion of the self-inspection (if it fails to do so, press the recovery key for a long time to restore the factory settings).

(2) Open the WIFI search, choose the name of WiFi beginning with IPCAM-xxxxx, and enter the original password 01234567 (if you change your password, enter your modified password) as follows:

(3) After successful connection, the method of use is the same as that of wired connection.

4G Connection (only for devices with 4G modules)

(1) 4-G hot spot connection is shown below. After completing the 4-G hot spot wireless connection, the second step of Anzhao wired connection method begins to connect the device, close WiFi, open data flow, click on the device to connect, or scan the serial number of the fuselage (SN two-dimensional code above the fuselage) to connect, click on the camera to preview, such as Figure:

Function introduction

Introduction to real-time preview interface

1.Mirroring inversion + picture reversal

2.Lens zooming-in+ zooming-out and focus

3.Setting and invocation of presetting bit

4.Camera mode (infrared mode +full-color pattern + intelligent model)

5.Off

6.Sound opening and speech pattern

7.Quick photo

8.VCR

9.HD model

Cloud deck and presetting

1. Cloud platform control

⑴ Click the sliding screen on the real-time watching interface to control the camera rotation.

2. Presetting

⑴ Click the presetting icon and enter the presetting management interface.

⑵ Add the presetting: Several presetting could be added with the limit of 255.

⑶ Delete the presetting: Edit the set presetting by clicking.

The preset shortcut command table

PTZ Dome Camera Instruction List

2.5 Inch WI-FI Dome Camera Instruction List

Function	Mode Of Operation	Function	Mode Of Operation
Camera universal address	Address code 255	group first cruise preset 1-8（Dwell time 5 seconds）	Call 65 Preset
Enable Preset cruise line	Call 71 Preset	group second cruise preset 9-16（Dwell time 10 seconds）	Call 66 Preset
A cruise preset for 4 seconds	Call 75 Preset	group third cruise preset 17-24（Dwell time 15 seconds）	Call 67 Preset
A cruise preset for 8 seconds	Call 76 Preset	group fourth cruise preset 25-32（Dwell time 20 seconds）	Call 68 Preset
A cruise preset for 10 seconds	Call 77 Preset	group fifth cruise preset 33-40（Dwell time 30 seconds）	Call 69 Preset
A cruise preset for 15 seconds	Call 78 Preset	Group sixth fourth cruise preset 41-48（Dwell time 60 seconds）	Call 70 Preset
A cruise preset for 20 seconds	Call 79 Preset	group seventh cruise preset 49-56（Dwell time 90 seconds）	Call 72 Preset
Set the limit point A left	Call 91 Preset	group seventh cruise preset 57-64（Dwell time 120 seconds））	Call 73 Preset
Set the limit point B right	Call 92 Preset	clear all of the presets	Call 77 Preset
To enable A, B two scans	Call 93 Preset	Start A ,B Low speed scan	Call 87 Preset
To clear A, B two scans	Call 94 Preset	Start A ,B medium speed scan	Call 88 Preset
A 360 – degree scan, and A, B two scanning speed	Call 65、66、67、68 Preset,  the corresponding rate of 3, 6 degrees per second, 9, 15 degrees and 40 degrees	Start A ,B fast scan	Call 89 Preset
clear all of the presets	Call 60 Preset	clear all of the preset	Call 90 Preset
360 degree scans  （Only applicable few model）	Call 99 Preset	Restore the factory	Call 94 Preset
Forced light off （Only applicable few model）	Call 88 Preset
Forced light on  （Only applicable few model）	Call 89 Preset
Auto control light  （Only applicable few model）	Call 90 Preset
Restore the factory	Call 96 Preset

Video playback and Download

Warm Tip: To watch and download remote videos, SD cards need to be inserted, while local videos are saved in the APP installation device.

1. Select the local or remote video to play, and control the playback speed. For example, select the local video, as shown in the figure:

2. Remote Video Download

Click on the video file in the video list interface, then click on download, the video file will be downloaded automatically. The downloaded video file will be saved in the local video-download interface. After the video download is completed, you can click on continue to download, continue to download other video files, or click to view, and automatically jump to the download record. Like an interface.

3. Remote Video Search
   In the video list interface, Search options are available to Video file length: 15-900 seconds can be set, default is 600 seconds.

select the video search range as needed.Note: Set the setting range on the reference software interface.

Note: Some models only support 15-600 seconds.

Alarm Setting

1.open the Alarm Setting

2.The Level settings;

High: Sensitivity value is more than 75;

Medium: Sensitivity value is about 50

low: Sensitivity value is less than 25.

Action with Alarm

1.Alarm Notification

Choose to turn on, indicating that the alarm will send a push message to the mobile phone.

2.Alarm SD REC

Select Open to Save Alarm Video to SD Card

3.E-mail Alarm with Pictures

Select to open, indicating that the alarm sent pictures to the designated mailbox

4.Save pictures to FTP server

Select Open to save alarm pictures to designated FTP server

5.Save videos to FTP SERVER

Select Open to send alarm video to designated FTP server

6.Picture num

Picture capture number 1-3 can be set up (part of the model support)

7.Set alarm ringing linkage

Choose to turn on, indicating that the camera will give an alarm sound when alarming, the type of sound, the duration of the call can be selected (part of the model support)

FTP Setting

1.Server Address：Fill in the erected FTP address.

2.Server Port：Fill in the port of FTP.

3.User Name and Password Fill in User Name and Password Setted in FTP Server.

4.After filling in, click the APPLY; finally, you can click the TEST FTP SETTOMGS to check whether you can send the picture to the FTP server.

Audio Setting and Video Setting

1.Audio Setting

⑴Linear input and microphone input settable.

⑵When the audio input type is microphone input, the input volume and output volume are 80 and 95, respectively, and some models are 14 and 9.

⑶When the audio input type is linear input, the input volume and output volume are 10 and 95, respectively.

2.Video Setting

⑴Bit Rate

The rate of the first bit stream and the second bit stream of the device can be customized.

⑵Frame rate

Frame Rate of First and Second Bit Streams of Customizable Devices.

⑶Image quality

1-6 can be set, default is 1, the smaller the value, the better the image level, the larger the bit stream.

⑷Video format

50 Hz and 60 Hz settable.

Email Setting

Send e-mail to QQ e-mail as an example:

1. Smtp Server: smtp.qq.com

2.Server port: 465

3.Encrypt Type: SSL

4.User Name and Password Fill in QQ Account and Authorization Code

5.Send To: Mailbox for Receiving Alarm Pictures.

6..Sender : Sender’s mailbox address, here is QQmailbox, for example.

QQ mailbox address should be filled in; (same as user name).

7.Subjects and information can be filled in at will.

8.After filling in, click the application button, and finally click the test button.Check if you can send an alarm message.

Local Picture

1.Click on the icon and enter the local picture sub-ID of the picture playback interface to save the click Edit to delete the picture.

2.Select the image you want to delete and click the button.

Camera Setting

Manual Download

PDF Manual Download : CamHi Instructions for use – Camhi下载

Camera list display mode

Click the camera list interface icon  to select the camera list in large or small image mode.

Sidebar settings

Click the camera list interface button, or swipe the screen to the right in the camera list interface to enter the APP sidebar. The APP name is displayed on the sidebar. the below displays APP version.

• Local file

Click Local File to enter the local file interface. This interface displays all the local videos and pictures saved by this camera on this phone. Click on the file to playback the video file or view the local picture. Click the Edit button to delete the file.

• More

Click the More button to check whether the APP has obtained the notification permission of the mobile phone. If the display is not enabled, the APP cannot send the alarm push message. Clicking enabled, you can jump to the setting interface to open the notification permission.

Video/Image search and view

Local recording playback and download

Find the camera to be viewed in the camera list interface, click the icon, select the recording page, the recording file will be displayed, you can sort according to the size and length of the video file, click the button, you can save the video file to the mobile phone album. Click the edit button, it can delete the selected video file.

View local snapshot images

Click on the image page in the local file interface, the local snapshot images will be displayed, the images will be sorted according to the capture time, click the preview thumbnail to view the image, click the button, you can delete or save the image to the album.

Remote video playback and download

Remote video playback

Click the button “camera list interface” to enter the remote recording list interface. The APP searches for the last 6 hours of video files by default. You can customize the sorting according to the recording time, click the video file, and then click play to playback the video files in the SD card of the device.

Remote video download

Click on the video file in the recording list interface, and then click Download, the video file will be downloaded automatically. The downloaded video file will be saved in the local recording interface. After the video download is completed, you can click to continue downloading, continue to download other video files, or click view, will jump to the local recording interface automatically.

Remote video search

Click the button on the recording list interface, the search option appears, you can select the recording search range as needed.

Search time range is optional

Function settings

When the camera is online, click the camera list interface or the live interface icon to enter the camera parameter setting interface.

Basic settings

Wifi settings

Display the WIFI network connected to the current device

Click to get the wireless network around the device, the device will search for the WIFI network in the current environment automatically; select the password to configure the WIFI of the current device.

Change password

The access password of the camera can be modified. When ticking display password, the password will be visible.

Alarm settings  

Alarm management and notification

• Alarm push

Select On to indicate that a push message will be sent to the phone when alarming.

• Device alarm

1.Motion detection alarm

Select On to indicate that the device has enabled motion detection. Clicking adjust motion detection, it can draw motion detection area and adjust motion detection sensitivity (This function is suitable for some models.)

2.Sound alarm

Select On to indicate that the device with microphone function. When the surrounding sound is greater than the intensity of the device check sound, trigger an alarm, click to adjust the sound alarm, you can adjust the sound alarm sensitivity

Alarm Linkage

• Alarm capture to SD card

Select On to indicate that the alarm capture picture is saved to the SD card.

• Alarm recording to SD Card

Select On to indicate that the alarm recording file is saved to the SD card.

• When the alarm is triggered, the device issues a siren

Select on to indicate that when alarming the camera will sound an alarm. Siren type and the duration of the siren is optional

Email alarm linkage

Select On to indicate that the device will trigger the alarm and send a picture to the mailbox. Click Configure Email to set the mailbox information.

Send an email to the QQ mailbox as an example:

Smtp server: smtp.qq.com

Port: 465

Secure connection: SSL

Username: QQ number of the outbox

Password: Authorization code of the outbox QQ mailbox

Receiving address: the mailbox that receives the alarm picture

Sender address: sender email address, here is the QQ mailbox as an example, you need to fill in the QQ email address (consistent with the user name). Subjects and content can be filled in casually. After filling out, click the Apply button, then click the Test button to check if you can send an alarm email.

FTP alarm linkage

1.Alarm recording is saved to FTP

Select On to indicate that the alarm recording file is saved to FTP.

2.alarm capture saved to FTP

Select On to indicate that the alarm capture image is saved to FTP.

Click Configure FTP to set FTP information.

Server address: Fill in the erected FTP address

Port: Fill in the FTP port

Username and password: Fill in the username and password set in FTP

After filling in, click the Apply button, then click the Test button to check if you can send an alarm picture to FTP.

Picture capture number setting

You can set the number of alarm capture pictures, 1-3 sheets are optional

This function is suitable for some models.

Audio/Video management

Video settings

• Code rate

Can customize device’s code rate of first code stream and second code stream

• Frame rate

Can customize device’s frame rate of first code stream and second code stream

• Code level

1-6 can be set, the smaller the value, the better the image level, the larger the code stream

• Video system

50Hz and 60Hz optional

Audio settings

• Input volume

Adjust the input volume of the device

• Output volume

Adjust the output volume of the device

SD Card recording and capacity

SD Card plan recording

• Whether to enable recording

Select on, the device will save the recording to SD card

• Recording file time

Can adjust the length of each recording file manually.

• Recording time period

1.Simple settings

Select Simple settings, the recording time period defaults to Monday-Sunday full-day recording.

2.Advanced settings

Select advanced settings to customize the time period for each day of recording manually

Enter the advanced settings interface, click the quick edit button, select the time period to be recorded, you can customize the recording time period; edit it, clicking the Finish button to save the settings.

SD Card settings

Can view the total space and free space of the device SD card, can format SD card

System settings

Device time settings

1、Synchronize device time to phone time

2、The device time zone can be set. After the time zone is set successfully, the device will restart automatically.

Initial settings

• Restart the device

The camera will restart after clicking

• Restore factory settings

The camera will reset after clicking

Device information

Can get the device information of the camera: including device name, device type, Network type, number of user connections, software version, IP address, Subnet mask, gateway, DNS, etc.

Check for updates:

After clicking, the camera will check the firmware version automatically. If there is a new version, it will prompt for updates, click to upgrade online

(This function is suitable for some models)

Function description of live broadcast interface

Ordinary camera interface

The ordinary camera monitoring interface is displayed in the small screen mode by default. The function selection button is displayed at the bottom of the screen. More function keys can be called to slide to the left in the blank space. The function description of the buttons is shown in the figure below.

Note: Some functions require device support

PTZ function:

For devices with PTZ function, use your finger to swipe the live video, the camera will rotate according to the direction of the finger.

Exit the live interface:

Press the blank space and pull down on the small screen interface or click the back button to exit the live interface.

Panoramic camera interface

The panoramic camera will have different live broadcast interfaces depending on the model. It subjects to the connected model. The key function description as following:

Exit the live interface:

Press the back button to exit the live interface

View the camera

After adding the camera for a few seconds, wait for the camera to connect to the camera automatically, prompt the online description to view the camera video, click on the camera that displays online to enter the camera live interface.Camera status description:

Connecting: At this time, the camera is establishing a connection with the network camera. According to different networks, the connection time is different.

Online: This status indicates that the device is connected properly; click to view the video;

Not connected: This status indicates that the device is offline

Password error: This status indicates that the camera login password is wrong. Clicking on the camera in this state will pop up the Change Password dialog box.

Add camera

Install the APP, connect the mobile phone to the WIFI network, enter the APP and click the Add Device button to enter the Add Device interface. If it is the first time to use or restore the factory settings: the camera is not connected to the network, clicking the new device; the camera that has connected to the network, clicking on the device in use

New device add

After clicking the “New Device” button, power on the device, wait for about 30 seconds, confirm that the device is working, click next.

Connected to Network cable

If the device is connected to the network cable, click the “Connected Network Cable” button, the APP will search for the UID of the device in the current LAN automatically. Selecting the UID to be added and click the Add button, the device will search for the nearby WIFI signal automatically to enter the wireless configuration interface. Enter WIFI password, click “Configure wifi and add”, after WIFI configuration successfully, jump to the device list interface; if you do not want to configure WIFI temporarily, click the “Do not configure, directly add” button, adding camera fter confirmation.

Un-connected to Network cable

If the device is not connected to the network cable, click the “Un-Connected to Network Cable” button to enter the interface for selecting the network type.

Sound wave configuration network support equipment: PTZ Camera, Card type camera, Bulb camera, Small flying saucer camera, etc.

AP configuration network support equipment: Box camera, PTZ Camera, Speed dome camera, Big flying saucer camera, etc.

Sound wave configuration network

When the power is turned on, the device will enter the waiting state, and the device will send out a “beep” sound intermittently. Click Next to scan the QR code of the device UID number with the mobile phone. If there is no QR code, click Skip. Enter the password of the WIFI signal to be configured, click to start the sound wave configuration, the system will configuration WIFI automatically. After WIFI configuration successfully, there is a voice prompt

AP configuration network

When the network cable is not connected, turn on the power, click to add, the APP will search for hotspot signals of nearby cameras automatically. The hotspot format is IPCAM-XXXXXX, the password defaults to 01234567. Selecting the hotspot of the camera to be added, clicks connect. After connecting successfully, enter the device add interface, click Add, enter the wireless configuration interface, enter the router’s WIFI password, click “Configure wifi and add”, after WIFI configuration  successfully, jump to the device list interface; if you do not want to configure WIFI, click the button ” Don’t configure, add directly”, add camera after confirmation.

Note: AP configuration network needs to open the phone’s GPS function first.

Add device in use

Scan QR code

Generate a QR code by using the online QR code generation tool, and then scan the QR code through the mobile APP to scan and add.

Search for nearby devices

1、Click the button “Search for nearby devices” to search for the ip camera in the wireless network where the phone is located, and select the corresponding UID.

2、Enter the camera password (the camera default password is admin)

3、Click the button “Add” to add a camera.

Delete camera

In the device list interface, long press the camera to be deleted or click the button “setting” to enter the camera setting interface, click the button “delete device” to delete the added camera.

1. Setting motion detection

If you want to monitor a zone fixed, when the zone has exception, it enables alarm, you can choose motion detection function. Settings like below.

The equipment can support 4 zones setting, you can enable it through tick the option box at the bottom of page. When enable a zone, the zone box will display on the screen, and list zone number, moving mouse to this zone box, you can drag the box to any position; also can move mouse to red box at the bottom right corner, drag it to change the size. After setting, click apply, motion detection will take effect.

2. Setting alarm Linkage

When alarm triggered, the equipment will alarm with many ways, as shown in below picture:
send alarm and pictures to email
send captured pictures to assigned FTP server
send video recording to assigned FTP server
capture a picture, then save to TF Card
Recording a video for 15 seconds, then save to TF card (including 1-3 seconds warning before video)
linkage Preset: after the alarm, call preset
alarm capture quanity, setting as required (1-3 pieces)

If you want set Email alarm, please tick ”E-mail Alarm and Send with Picture”. and then click “Email setting”

3. Setting Email

The items in above picture is mandatory fields need to fill in. If the filled content is not qulified, the setting will not be successful. After writing completed, click Apply firstly, then testing, it will reminder testing successfully when finished.

Note:

1. The server of sending email should support POP3 protocol. In order to strengthen security and reduce spam, Many mail server closed this protocol at present. So users need to check if the server support POP3 before choose mail server, otherwise the mail can not send successfully.
2. For some mail server using SSL certificate, it must enable SSL option, then can send email successfully.
3. Some mailboxes require additional security settings, such as Gmail messages, you need to log in to your google account, open to allow less secure apps in “Sign-in & security” page.

If your Gmail mailbox opened “2-Step Verification”, then you need to set up a separate “app passwords” for camera login,

How to set up “app password” you can click on the “Learn more” to get help

If you do not know the security settings of other mailboxes, we recommended use Gmail.

4. Setting alarm time

The equipment will trigger alarm only after detected alarm in protection period. So you need to select which time to set protection carefully.

Note: When setting time, please adjust system time firstly.

How to set alarm to upload pictures and video to the FTP server

1. Setting motion detection

If you want to monitor a zone fixed, when the zone has exception, it enables alarm, you can choose motion detection function.

Settings like below. The equipment can support 4 zones setting, you can enable it through tick the option box at the bottom of page.

When enable a zone, the zone box will display on the screen, and list zone number, moving mouse to this zone box, you can drag the box to any position; also can move mouse to red box at the bottom right corner, drag it to change the size.

After setting, click apply, motion detection will take effect.

2. Setting alarm Linkage

When alarm triggered, the equipment will alarm with many ways, as shown in below picture:

send alarm and pictures to email

send captured pictures to assigned FTP server

send video recording to assigned FTP server

capture a picture, then save to TF Card

Recording a video for 15 seconds, then save to TF card (including 1-3 seconds warning before video)

linkage Preset: after the alarm, call preset

alarm capture quanity, setting as required (1-3 pieces)

If you want set alarm to upload pictures and video to the FTP server, please tick ”Save Picture on the FTP Server” and ”Save Video on the FTP Server”. and then click “Email setting”

3. Setting FTP Server

Note: If using FTP function, you need to apply the user name and password from FTP Server firstly, and apply a certain storage space at the same time, also asking the user have anthority to write and build sub-directory to storage space.

4. Setting alarm time

The equipment will trigger alarm only after detected alarm in protection period. So you need to select which time to set protection carefully.

Note: When setting time, please adjust system time firstly.

Timing capture and timing record of SD card

1.Timing capture

Choosing “save image to SD Card” or “save images to FTP server”, at a regular interval (can be set like above picture), the device will capture images saving to SD Card.

Click “FTP” into set FTP

Note: If using FTP function, you need to apply the user name and password from FTP Server firstly, and apply a certain storage space at the same time, also asking the user have anthority to write and build sub-directory to storage space.

2. Timing record

Video file duration: can set video file duration, default is 600 seconds.

Open video: can choose whether open video to TF Card

Stream: can set recording stream

recording time: set timing recording time as required

then confirm the camera support SD card and insert SD card, as shown in below picture:

How to view pictures card and download video of SD

Click “SD card” button in IE home page of camera.

Page will display the date of picture and video, select date.

Images folder to store pictures, record folder store videos.

Open images folder, click the images file name directly view picture.

Open record folder, click the record file name to download video.

CAMHI IP Camera Port mapping setting method

1. Please setup the IP address to be Static IP address.

2.Please modify HTTP port number.

The device HTTP port mapping to the external network router,
“External ports”: This port is corresponding to the access requirement of outside network
“Internal Port”: port for this equipment
“Service agreement” selects “ALL”
“IP address”: LAN IP address of the camera.

NOTE:
If your router supports UPNP function, you can also use UPNP port mapping automatically.
UPNP stands for universal plug and play, if you started UPNP, once the IP camera was connected into the LAN, it will communicate with the router of the LAN.
It will request the router to open a port to forward its own port. User doesn’t need to log in the router to set the port forwarding.

users in the use of the function, need to confirm a router also is enabled UPNP; Because many router model, not necessarily can very good support UPNP, testing and supporting the router is very good with, or suggest not start the function. At present test and TP-LINK router cooperate good.

Repeat for any other cameras – each NVR will support up to 6 cameras.

How To: Access The Settings Section On The WLNVR

In the bottom left of the options screen (bring up by right clicking) select the cog for settings.

Here you can set up recording schedules, motion alarms as well as many other camera settings.

How To: Access Recordings and Playback On The WLNVR

On the main screen, right click to bring up the bottom menu.

Select the playback option.

Here you can search for recordings by modifying the date/time as well as selecting the cameras you want to see footage from with the tickbox next to the channel with that camera on.

Once you have video files from the times and places you want to see you can either double click them to go in and view the file or select one or more using the tickbox in the top right.

Once selected you can use the play or backup options along the bottom.

Backup will allow you to export them to a removable USB hard drive.

How To: Enable Push Notifications On The WLNVR via the RXCamView App

In the RXCamView App, press the person icon in top left corner to open menu.

Select notifications.

Select the cog in the top right corner and turn on notifications for your device by using the toggle.