Introduction:

To remotely access the NVR system on the phone APP or computer software, the cloud network status of the NVR system must be ‘Online’.

For the new version, right-click the mouse on the monitor and go to ‘Fast Network’ to check the cloud network status.

If the system is ‘Offline‘, please refer to this article to make it ‘Online’.

Steps:

1. Make sure the NVR system is connected to the router directly by network cable.

2. Go to ‘Network Setup‘ and make sure ‘DHCP‘ is enabled.

Tip: Reboot the NVR system after checking the above network settings.

If the system is still offline, go to ‘Network Setup‘ to disable ‘DHCP’. Then enter ‘8.8.8.8‘ on ‘Preferred DNS‘. After that, reboot the system and check if the system is ‘online’.

If the system is offline even after the DNS server is changed, please try the instructions below.

1. Change another network cable for the system.

2. Go to ‘System Setup→System Admin→Factory Settings‘ to reset the system.

3. Connect the system to another router if you have one.

Notice:

If you have any other questions, please contact technical support at support@xvraid.com by email.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

What to Do If The Cloud P2P of The DVR/NVR System is Offline?

Purpose:

To remotely access the DVR/NVR system on the phone APP or computer software, the cloud network status of the DVR/NVR system must be ‘Online’. If the system is ‘Offline’, please refer to this article to make it ‘Online’.

Solution 1:

1. Make sure the DVR/NVR system is connected to the router directly by network cable.

2. Access the system menu on the monitor or TV and go to ‘Configuration–>Network–>General‘, tick on ‘Enable DHCP‘, then click ‘Apply‘.

3. Go to ‘Platform Access’, tick on ‘Enable‘, and make sure the “Verification Code” is set up. The verification code is created by the user, which should include letters and numbers. For example, abcd1234.

Notes:

1. In different firmware versions, the ‘Access Type’ has different names, such as Cloud P2P, Annke Vision, Annke Cloud.

2. Make sure the DDNS and PPPoE, NTP, NAT have been disabled. Otherwise, they will interfere with the DHCP.

Tip: Reboot the system after checking the above network settings.

If the system is still offline, go to ‘Configuration–>Network–>General’ and follow the instructions in the picture below to disable DHCP, DNS DHCP. Then enter ‘8.8.8.8‘ in ‘Preferred DNS server‘, enable ‘DHCP‘ again. Click on ‘Apply’ to save the settings. After that, reboot the system and check if the system is ‘online’. 

Solution 2:

Change another network cable for the system.

Solution 3:

Reset the system to factory settings.

Solution 4: 

Connect the system to another router if you have one.

If the screen on your system doesn’t look like the above pictures, please refer to the below links:
What to Do If P2P Status Shows Offline? (S500 series)
What to Do If The NVR(H800) Is Offline?

In case you are accessing the ANNKE system on a computer browser, refer to this video to make the system online:

Notice:

If you have any other questions, please contact ANNKE technical support at support@xvraid.com by email.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

What to Do If P2P Status Shows Offline?

Purpose: If you want to remotely access the Annke system via phone app or computer software, the system’s network status must be Online. Below is the method to make the Annke New Series system online.

Here are the steps:

1. Make sure the receiver is connected to a router via ethernet cable. You can try to change another ethernet cable and another router port to check.
   
2. Go to Setting- Network- General, tick on ‘DHCP‘ and “Obtain DNS automatically“, then click ‘Apply’.
   
3. Go to ANNKE Vision, tick on ‘Enable‘.  Please make sure the Verification Code must be set up, and we suggest don’t check the Stream encryption.
    
4. If you find the above setting still cannot make your system online, please go back to Setting- Network- General to disable ‘DHCP‘ and “Obtain DNS automatically“, input ‘8.8.8.8‘ in Preferred DNS server, then click on Apply to save the settings.  After that, you can Reboot the system to see if the system becomes online.
   
5. Restore the system to the factory default settings and activate it again from the beginning.
   

• Note:
  In case you are accessing the ANNKE system on a computer browser, refer to this video to make the system online:

<p>The post What to Do If The NVR Offline? first appeared on NVR IPCAMERA SECURITY.</p>

When the user is viewing the live view on the APP, it is required to enter the encryption code first. The encryption code is the verification code that the user sets up when activating the device for the first time, which can make your security system more secure. In this article, we will show you how to find the encryption code.

Steps:

Please access the system menu on the monitor or TV and go to System Configurations→Network→Annke Vision.

For the old version of the ANNKE DVR/NVR system, please go to System Configurations→Network→Platform Access.

For the new H800 (N46PCK/N48PAW) NVR system, please go to System Configurations→Network→Annke Vision.

2. If you have a standard alone POE camera and the camera is not connected to the NVR system, please access the setting menu of the camera on the web browser from the PC and go to Configurations→Network→Advanced Settings→Platform Access.

Please refer to the link below to find detailed instructions about how to access the setting menu of the camera on the web browser from the PC.

<p>The post How to Find The Encryption/Verification Code? first appeared on NVR IPCAMERA SECURITY.</p>

Note:  Each camera needs an individual audio-in port. (If the DVR has only one audio-in port, then only the camera on channel #1 can record with sound)

Here are the steps for you:

1. Make sure your DVR has RCA red audio cord at the back of the DVR.
2. Hook up an external microphone to DVR by audio cable.
3. The microphone should be put next to one camera so that that camera‘s image and sound are synchronized.
4. Connect a long audio cable to the microphone and DVR‘s audio-in port. Also, you can also connect a speaker to the audio-out port of the DVR.
5. Finally, you could go to the DVR Settings–Schedule–Camera No.–Advance–Record Audio to enable the Record Audio.

Note:

If the camera comes with a built-in microphone, the ‘Audio‘ configuration should be ‘Camera‘.

If you install an external microphone for the camera, the ‘Audio‘ configuration should be ‘Local‘.

To get sound on the TV, computer, and the APP, you need to enable the speaker and microphone.

a). On the DVR from TV/monitor access

b). On the Annke Vision APP

c).  On the IE browser

d). On the computer software Guarding vision

If you find this article helpful, please click ‘Yes’ at the end of this article;
If you have any suggestions or questions for this article, please leave a comment in the below comment zone.

<p>The post How to Make The Cameras Record Audio? first appeared on NVR IPCAMERA SECURITY.</p>

When the user is viewing the live view on the APP, it is required to enter the encryption code first. The encryption code is the verification code that the user sets up when activating the device for the first time, which can make your security system more secure. In this article, we will show you how to find the encryption code.

Steps:

Please access the system menu on the monitor or TV and go to System Configurations→Network→Annke Vision.

For the old version of the ANNKE DVR/NVR system, please go to System Configurations→Network→Platform Access.

For the new H800 (N46PCK/N48PAW) NVR system, please go to System Configurations→Network→Annke Vision.

2. If you have a standard alone POE camera and the camera is not connected to the NVR system, please access the setting menu of the camera on the web browser from the PC and go to Configurations→Network→Advanced Settings→Platform Access.

Please refer to the link below to find detailed instructions about how to access the setting menu of the camera on the web browser from the PC.

Notice:

For any other questions, please contact technical support at by email.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

<p>The post How to Find The Encryption/Verification Code? Hilook Hikvision Annke first appeared on NVR IPCAMERA SECURITY.</p>

1. Please check the network status of the system. If the users want to view the cameras remotely, the status must be online.  It could be checked on the Configuration–>Network–>Sannce Home–>Status:
   
   If the network status is offline, here is the way to fix: 
   https://support.sannce.com/hc/en-us/articles/900000545803
2. Please download the APP Sannce Home from Google Play or APP Store.
3. Please register the APP by using an email address or a phone number.
   • Firstly, please select the country and region for the APP account. It should be in accordance with the region where you plan to install the system.
     
   • Secondly, please click Login button. If you don’t have an account, please register the APP with an email address or a phone number. Besides, users need to agree on the privacy policy of the APP.
     
   • Thirdly, please input the email address/phone number to get the security code.
     
   • Fourthly, please set up a password for the APP account to finish the APP registration.
     
4. After the APP registration, please follow the below steps to add the system to the app. Here are 2 methods to add the system.

A: Adding by QR code 

• • Click the ‘+’ icon at the beginning:
    
  • Scan the QR code of the device. The QR code could be found in the Sannce Home section.
    

B: Adding by Serial Number.

• 1. • Click the Manual Adding and input the Serial No

       .

       

     • Add the device to the APP if the scan is successful.
       
     • Click Finish to complete the device adding.
       
     • The users could create a name for the device, or they could skip it.
       
  2. Finally, the cameras could be viewed on the APP.
     
  3. If the app asks for a verification code, here is the way to find it.

How to create and find the verification code?

Please go to Platform Access, click ‘Enable’ and create a “verification code” by yourself. Please note the verification code must be set up, otherwise, the network status of the NVR can’t be online.

When the Status is ‘Online‘, this system can be accessed remotely via the APP.

Tips:

1. If you don’t want to enter the verification code each time when remote view the camera, please uncheck stream encryption.

2. The special characters are not allowed when setting up the verification code.

<p>The post How to Add the Security System to APP HiLook Sannce first appeared on NVR IPCAMERA SECURITY.</p>

2. Go to System Setup–>Network Setup to check if P2P is online. It must be online if you want to use your phone to view it.

If it is not online, please refer to the link below to make it online at first.

3.Download app Sannce Sight on the App Store or Google Play Store.

Here is the Sannce sight download package.

http://www.sanncegroup.com/document/APP/Sannce%20Sight_3.3.17.apk 

There are two methods for you to view the camera on your phone.

A. Cloud account login (For cloud account login, when you add your device to the app successfully, you can view your cameras all over the world on your phone if the P2P status is online)

1. Run the app Sannce Sight on your android phone and click Register to register an account by email or phone No. at first. Then please log in to the new account.

2. Then please click the “+” icon to add the device.

*Cloud ID: You can go to the System Setup–>Network Setup to find the cloud ID.

*Name of device: It can be anything, such as “home”

*User name: It is your NVR system’s user name. If you do not change the default user name, it is “admin”

*Password: It is your NVR system’s password. If you do not change the default password, it is empty, and you don’t need to input anything, just leave it blank.

3. After you finish the information, pls click the “complete” button at the right top to save the config. Then you will see your device in your device list.

B. Local login – android (For local login, when you add your device to the app successfully, you can view your cameras all over the world on your phone if the P2P status is online)

1. Run the app Annke sight on your android phone and click “local experience”.

Then please add the device by the cloud ID, the method you can refer to the steps from step 2.

<p>The post How to Connect the NVR to the Sannce Sight APP? first appeared on NVR IPCAMERA SECURITY.</p>

Below are the steps to reset the cameras’ password.

Video Guide:

Part #1: Export the file in ‘.XML’ format and send it to ANNKE support

Part #2: Import the file (also .XML format) received from ANNKE support

Text Guide:

1. Download and install a software SADPTool on your Windows computer. Here is the download link: For

For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip

For Mac: https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

2. Connect your computer to one of the POE ports (i.e. the camera port) on your NVR.

3. Run the software SADPTool and it will detect the camera‘s IP.

4. Select the camera‘s IP and click forget password at the right bottom of the software.

5. Click “Export” and select the path to export an XML file. Please export the file of each of your nonworking cameras.

7. Send us the XML file and we will give you another key file to continue the password reset.

NOTICE:
1. Please do NOT turn off your NVR and the SADP software after you exported the files. Otherwise, the exported file will be invalid immediately.
2. Please use the key file from us as soon as possible because it’s only valid for 24 hours.

8. Select “Import” and choose the file we sent to you.
Input your NVR’s password as the new password and confirm the password of the camera. Click “Confirm” to finish reset.

NOTICE:
Please follow the matching guide in our email to import the XML file to the cameras accordingly.
(For example, we will say “xxxxxx.xml” for “xxxxxx.xml”)

After resetting the cameras successfully, please turn off your NVR, wait for about 10 seconds, then turn on the NVR again.

<p>The post How to Reset the Password of Annke Hikvision POE Cameras? first appeared on NVR IPCAMERA SECURITY.</p>

Here are the steps for you:

If you confirm that the Live view of a camera is enough for you, and please kindly follow the below guide to set the camera up on the mobile phone.

First of all, please make sure the POE camera is activated. If not, please refer to this instruction before going ahead:

Please directly connect the cameras to your router. If your router is the standard router, you need to have an adapter(12V/1A) to power the camera on, then connect it to the router with the ethernet cable. If your router is a built-in POE switch, you can directly connect it with the ethernet cable without an additional power supply.

1. 
2. Access the camera’s settings page and set up the camera for remote access.
   2.1 Access the camera on a computer browser by following this instruction:
   Annke Vision — How to Access the Web interface of ANNKE PoE Cameras via Browser? (Without NVR)
   Navigate to [Configuration–Network–Basic Settings–TCP/IP], check the box DHCP then click Save.

   2.2 Navigate to [Configuration–Network–Advanced Settings–Platform Access], set Platform Access Mode as Guarding Vision, check the box Enable, keep Server IP as default, input/create a verification code in the box Verification Code by following the note below the box, then click Save.
   Then the box Register Status should become ‘Online‘, which means the camera is ready from remote access.
   
   Note: If it still shows ‘Offline‘, please navigate to another setting page and get back to check the latest network status.

3. Please download the APP Annke Vision and finish the account registration. Click the Add button to add the cameras to your APP, and you could directly scan the QR code on the camera label.
     

   Note: If there is no QR code on the label for the camera, please try to input the SN manually on the APP.
   
   

4. After that, please follow the steps to add the camera to the APP:
   
5. Then, the APP will ask you to activate the system by creating the password and the verification code.
   Note: The password and verification code is very important for the camera.
   
   

6. Finally, you could view the camera’s image on the APP as below.
   

<p>The post How to Connect IP Cameras Alone with ANNKE VISION Phone App (without Using NVR)? first appeared on NVR IPCAMERA SECURITY.</p>

To remotely access the NVR system on the phone APP or computer software, the cloud network status of the NVR system must be ‘Online’.

For the new version, right-click the mouse on the monitor and go to ‘Fast Network’ to check the cloud network status.

If the system is ‘Offline‘, please refer to this article to make it ‘Online’.

Steps:

1. Make sure the NVR system is connected to the router directly by network cable.

2. Go to ‘Network Setup‘ and make sure ‘DHCP‘ is enabled.

Tip: Reboot the NVR system after checking the above network settings.

If the system is still offline, go to ‘Network Setup‘ to disable ‘DHCP’. Then enter ‘8.8.8.8‘ on ‘Preferred DNS‘. After that, reboot the system and check if the system is ‘online’.

If the system is offline even after the DNS server is changed, please try the instructions below.

1. Change another network cable for the system.

2. Go to ‘System Setup→System Admin→Factory Settings‘ to reset the system.

3. Connect the system to another router if you have one.

Purpose: If you want to remotely access the Annke system via phone app or computer software, the system’s network status must be Online. Below is the method to make the Annke New Series system online.

Here are the steps:

1. Make sure the receiver is connected to a router via ethernet cable. You can try to change another ethernet cable and another router port to check.
   
2. Go to Setting- Network- General, tick on ‘DHCP‘ and “Obtain DNS automatically“, then click ‘Apply’.
   
3. Go to ANNKE Vision, tick on ‘Enable‘.  Please make sure the Verification Code must be set up, and we suggest don’t check the Stream encryption.
   

4. If you find the above setting still cannot make your system online, please go back to Setting- Network- General to disable ‘DHCP‘ and “Obtain DNS automatically“, input ‘8.8.8.8‘ in Preferred DNS server, then click on Apply to save the settings.  After that, you can Reboot the system to see if the system becomes online.
   
5. Restore the system to the factory default settings and activate it again from the beginning.
   

• Note:
  In case you are accessing the ANNKE system on a computer browser, refer to this video to make the system online:

If all the above methods don’t work for you, please click here to submit a request to our technical support for further help.

Purpose:

To remotely access the DVR/NVR system on the phone APP or computer software, the cloud network status of the DVR/NVR system must be ‘Online’. If the system is ‘Offline’, please refer to this article to make it ‘Online’.

Solution 1:

1. Make sure the DVR/NVR system is connected to the router directly by network cable.

2. Access the system menu on the monitor or TV and go to ‘Configuration–>Network–>General‘, tick on ‘Enable DHCP‘, then click ‘Apply‘.

3. Go to ‘Platform Access’, tick on ‘Enable‘, and make sure the “Verification Code” is set up. The verification code is created by the user, which should include letters and numbers. For example, abcd1234.

Notes:

1. In different firmware versions, the ‘Access Type’ has different names, such as Cloud P2P, Annke Vision, Annke Cloud.

2. Make sure the DDNS and PPPoE, NTP, NAT have been disabled. Otherwise, they will interfere with the DHCP.

Tip: Reboot the system after checking the above network settings.

If the system is still offline, go to ‘Configuration–>Network–>General’ and follow the instructions in the picture below to disable DHCP, DNS DHCP. Then enter ‘8.8.8.8‘ in ‘Preferred DNS server‘, enable ‘DHCP‘ again. Click on ‘Apply’ to save the settings. After that, reboot the system and check if the system is ‘online’.

Solution 2:

Change another network cable for the system.

Solution 3:

Reset the system to factory settings.

Solution 4: 

Connect the system to another router if you have one.

In case you are accessing the ANNKE system on a computer browser, refer to this video to make the system online:

<p>The post What to Do If P2P Status Shows Offline? first appeared on NVR IPCAMERA SECURITY.</p>

1. Log in to the Annke DVR/NVR system, then go to Menu–>Network–>ANNKE Vision. Make sure the status is ‘Online‘.
Note: If the status is ‘Offline‘, please refer to this instruction to make it online at first: Annke Vision – What to do if P2P status shows offline? (H800 series)

2. Go to Menu–>Camera–>Event to enable motion detection and Notify Surveillance Center.

3. Add the system to app Annke Vision. Here is the instruction: How to connect system by Annke Vision?

4. Enable the alarm push function on the app.

Go to the APP setting to Enable Push Notification:

5. When finishing the APP setting, please connect the APP setting to the exact device. Go to the live view interface and enter the Setting page here:

6. Finally, please go to Alarm Notification to enable it and set up the Notification Schedule:

When there is motion detection, your phone will receive a push.

If you cannot receive a push, please double-check to make sure your phone enabled notification for the app Annke Vision.

<p>The post How to Set Up APP Push Notification for Motion Detection first appeared on NVR IPCAMERA SECURITY.</p>