[All Cameras] How can I check if the camera IP is used by another device?

Question

How can I check if the camera IP is used by another device?

Answer

IP conflicts occur when two devices on the same network are assigned the same IP address. This can lead to connectivity issues, and it’s essential to resolve such conflicts to ensure smooth network operation. If you suspect your camera’s IP address might be used by another device, here’s how you can check and resolve it.

1. Disconnect the camera from the network.

2. Connect a PC to the same network as the camera. Then, open the Windows Command Prompt (cmd.exe).

3. Execute the ping command followed by the camera’s IP address:

ping <Camera IP>

If you are unable to locate the device or computer using the originally designated IP, consider setting a new IP address for the camera to avoid IP conflicts.

Vivotek IP Camera Troubleshooting v1

How to use PowerShell to test if the camera IP and ports can be accessed?

Question

How to use PowerShell to test if the camera IP and ports can be accessed?

Answer

There are several ways to test if your camera IP can be reached, one of the most used is the “ping” command:

Unfortunately, the ping command has its limitations and wont be able to verify if the ports of the pinged IP are open (ping commands are sent using random ports). In order to check the port connectivity you can use the “Test-NetConnection” command in power shell which can test connectivity to a specific IP and port. To do so please follow the next steps:

Step 1. Open the Windows PowerShell, you can do it by typing “PoweSheel” in the start menu search:

Step 2. Type the following command:

Test-NetConnection -ComputerName [IP address] -Port [port number]

Where the [IP address] is the camera IP and the [port number] is the port that you are trying to verify. 

Step 3. Press enter to run the command and the following will appear:

The process will take a couple of seconds and once finished it will display the connection status as follows:

If the connection cannot be stablished, the following error will appear:

Note: the same process can be used to check ND/VAST2/VSS connectivity (all of those devices/software uses different ports to communicate). 

If there is a connection error you can do the following to ensure that the camera port can be accessed:

If after checking the points mentioned above you are still unable to access the camera using its IP and port please contact Technical Support for assistance. 

[All cameras] How to reset your camera to factory defaults?

Question

How to reset your VIVOTEK camera to factory defaults?

Answer

All VIVOTEK cameras possess a reset button which can allow you to reset the device to factory defaults. To reset the camera to factory defaults please follow the next steps:

1. Locate the camera reset button, if you are unfamiliar with its location please go to our website and search for your camera model.

In the download section you will be able to find the “User manual” and the “Quick installation guide”, both documents have information regarding the location of the camera reset button.

2. Press and hold down the reset button for 10 seconds, the camera LEDs will start blinking rapidly.

The camera will reboot (LED will stop blinking), after rebooting it will begin the reset process (LED start blinking again).

3. Wait until the camera finish resetting. After 1~2 minute the process will be over.

Please note that resetting your camera to factory defaults will reset all the settings and configurations applied to the camera. So once the camera finished the process you will need to configure the device again to your needs. 

How can you troubleshoot when you cannot watch video streaming?

Question

How can you troubleshoot when you cannot watch video streaming?

Answer

When you’re unable to watch video streaming from a VIVOTEK camera, there are several troubleshooting steps you can follow:

1. Check that the browser is compatible with the camera:

VIVOTEK cameras are compatible with Internet Explorer for the 8000 series or older, and with Chrome and Edge for the 9000 series. Be sure to use the appropriate browser to access your camera. 

2. Upgrade the camera to the latest firmware available.

VIVOTEK constantly keeps improving camera firmware to increase product reliably and resolve know issues which might be related to the video stream. Please be sure to upgrade your camera to the latest version available:

3. Check if the camera sensor is still generating images

VIVOTEK cameras have a snapshot feature that works independently from the video stream and can be used to verify if the image sensor is functioning properly. If you find that your camera is not displaying videos, please use the following URL in your browser to see if you can retrieve a snapshot:

http://<Camera_IP_address>/cgi-bin/viewer/video.jpg

If there is no image displayed, this will mean that the video sensor might be compromised. 

4. Use and RTSP Player to verify if the camera can send data through RTSP

Try to use an RTSP player like VLC Media Player to verify if a VIVOTEK camera can send data through RTSP, you can follow these steps:

If the player cannot play videos, this could mean that the camera’s RTSP module is having trouble sending videos.

4. Reset the camera to factory defaults

Resetting the camera to factory defaults will return it to a state unaffected by any new external configurations. If you are experiencing video issues, please try resetting the camera to factory defaults to see if the problem can be resolved. The following guide explains how to reset your device to factory defaults: [All cameras] How to reset your camera to factory defaults?

If these steps do not resolve the streaming issue, contacting your camera vendor might be necessary. They can provide more specific guidance based on the exact model and configuration of your camera.

How to reload in Internet Explorer mode when browsing in Microsoft Edge?

Question

VIVOTEK legacy network cameras and Linux-based NVRs can only get streaming by installing plugins on Internet Explorer.

However, the Internet Explorer 11 desktop application will no longer be supported on certain versions of Windows 10 after June 15, 2022.

Microsoft encourages customers to move to Microsoft Edge.

This article will share how to reload in Internet Explorer mode when browsing in Microsoft Edge.

Answer

1. Open Edge browser.

2. Go to settings and more”…”→ Click ”Settings” → ” Default browser” → Choose “Allow” in Allow sites to be reloaded in Internet Explorer mode → Restart

3. Use Edge to access cameras or NVRs. (You will see this plug-in isn’t supported)

4. Go to settings and more”…” → Click “Reload in Internet Explorer mode”.

Note: Please add the address to trusted site if Edge show 401 Unauthorized.
How to add a website as a trusted site for Microsoft Edge 

Remember to install all required add-on and program.

You will see the image.

5. Enable “Open this page in Internet Explorer mode” → Done

<p>The post Vivotek IP Camera Troubleshooting v1 first appeared on NVR IPCAMERA SECURITY.</p>

TetherX Camera Setup Guide v2, Tether your video surveillance, alarm panels, network infrastructure and other IP or Serial devices to the cloud. Monitor the health of your sites, cloud record cameras and integrate with third party services.

The steps required to set up Samsung Cameras / DVRs and NVRs

Setting Correct Profiles

Please ensure you have 2 profiles configured on your device:

IP Cameras

Cameras are the easiest to set up and should work out of the box. If the cameras are not working for any reason, please try one of the following for the Analytics Path and Recording Path:

Multi-Sensor IP Cameras & Encoders

If your device is a multi-sensor camera or an encoder, please set the Analytics Path as follows:

NVR – Network Video Recorders

DVR – Digital Video Recorders

DVR recorders setup is similar to NVR setup with the following differences:

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Can I use TetherX alongside HikConnect?

Can I use Hik-Connect on my Hikvision cameras and recorders?

Yes.

Please make sure that stream encryption is switched off under Configuration > Network > Advanced Settings:

HikConnect stream encryption uses a proprietary mechanism which is not available to third-parties. Please note TetherX will encrypt the stream to the highest standards, for more information please see our security white-paper.

Note: If you are still getting a broken stream or no live view, please try updating the camera and/or recorder firmware to the latest. There are known issues that have been addressed by Hikvision.

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Live View – Technical Implementation Details

How TetherX implements live view to be compatible with all manufacturers

Introduction

The quality, latency and smoothness of live view streaming is dictated by many factors:

Available Streams from Cameras

Typically cameras will provide 2 video streams as well as the ability to request a single image. These limitations dictate what is and isn’t possible when it comes to both recording and streaming.

💡 Note: More expensive and speciality cameras will provide additional video streams and custom streams of crops/de-warps of the same image (e.g. 180 or 360 cameras).

The streams are usually accessed through RTSP and the images through HTTP. For example:

Formats

Transcoding vs Proxying

TetherX supports both transcoding and proxying/packaging. The differences between the two are as follows:

Transcoding is a process of taking the stream from a camera, decoding it and then re-encoding it into a different format. This is the ideal method to hit a specific requirement of Internet bandwidth and viewing size, but it is in most cases cost prohibitive as you need power hungry and expensive hardware to achieve.

​For context, a TetherBox Pico capable of recording 10 cameras will only be able to record 2 if transcoding (you can enable transcoding in TetherX by editing a camera and switching to the advanced tab).

Proxying & Packaging is what is used in most cases, where the original video stream is maintained but is packaged into different containers, for example .mp4 for video recording and .ts for local and high-def live streaming (see streaming technologies below).
​

This means that ultimately, you are at the mercy of the camera/recorder. If you need to open 16 cameras and each one is 1mbit, but your upload speed is only 10mbit, it will simply not work because the stream size cannot be adjusted without either:

Video vs Images

TetherX use a combination of images and video to achieve different goals. It is important to understand the differences and advantages/disadvantages of each, which in turn dictate when either is used in TetherX.

The main difference between image and video compression is every image is self contained, where every video frame is part of a stream. While you may skip an image, skipping a frame in a video stream leads to parts of the image breaking / disappearing:

Systems that ignore broken/skipped data (e.g. streaming over UDP) will show a broken image while many systems will simply show a loading spinner while they wait for the next key frame (which is controlled by the key-frame interval set on the camera/recorder, typically set to 1 second, or the same number as fps, but sometimes much longer).

Because each image is self contained, it is typically 5 to 25x larger in bitrate vs video at 25 images per second. It may initially seem obvious that video should be used when accessing remotely, however there are certain important underlying trade-offs that make it a much tougher question which needs to be evaluated on a case by case basis, according to the following:

Advantages of Images

Live View Streaming Technologies

TetherX uses all mainstream streaming technologies available and choses between them depending on the specific requirements and constraints:

How TetherX Does It

TetherX supports most streaming technologies and switches between them depending on context.

When local streaming (the TetherBox is able to detect if you are on the same network), if we are viewing less than 10 cameras simultaneously TetherX switches to LHLS (see above) to show the primary video stream from each camera at full resolution/frame-rate (assuming your viewing device is capable of displaying this many streams). If this is not working well for you, you are presented with a toggle to switch off High-def streaming to fall back to loading images.

When full screening a camera (double tap/click a camera), we assume you want the higher quality and we switch to the full primary stream. If your connection is not able to sustain this stream, we automatically fall back to loading images.

When viewing multiple sites / cameras over Internet in record mode, we switch to image viewing but we transcode/transize the images depending on the size of each live view box on your screen. This ensures that you are able to view many simultaneous cameras, the latency is lower than video, it automatically adapts to the available bandwidth and it does not impact recording quality. This does however mean a lower fps.

When viewing multiple sites / cameras over Internet in monitor mode, we proxy the connection directly to the image provided by the camera. This leads to a further lowering of fps but ensures the TetherBox can monitor the health of and provide live view of 10x more cameras than in record mode.

Learn more about using Live View in TetherX here.

How Hikvision iVMS Does it

Because of the constrains outlined above, in order to show smooth video in iVMS (and Dahua PSS) software, if the connection speeds both on site and viewing device cannot accommodate the streams, the software temporarily reconfigures the cameras to send a lower bitrate stream while keeping the resolution the same.

💡 Note: if you happen to kill the software at this point (or lose connection), this can cause the camera to permanently record in lower quality.

Because many cameras or recorders only support a single stream at above D1 resolution, this means that not only is the live view quality reduced, but also the video being recoded which can lead to losing critical video evidence.

In our testing, limiting the connection to 5mbit 200ms upload and streaming just 4 cameras in HD resulted in blocky and usable footage being recorded on the NVR. It also took over 10 seconds to get an initial image, however the motion was smooth (25fps) once loaded.

In comparison when using images (outside of the iVMS/PSS software), the images loaded almost immediately, the image quality was significantly higher, but the frame-rate was poor (3-4fps) – still sufficient for making decisions in a control room setting, but understandably disappointing in smoothness by comparison. (Note: higher fps can still be achieved by full screening a single camera on demand).

When viewing a smaller number of cameras from the same manufacturer on a single PC or phone, it looks impressive to have smooth 25fps video on iVMS/PSS/others. However, when dealing with 100+ or even 32 cameras, from different manufacturers, different firmware versions, with multiple users, across multiple sites, with differing and fluctuating bandwidths, you begin to appreciate the trade-offs and advantages/disadvantages of each approach.

💡 Note: This approach of custom code to adjust Hikvision camera settings to achieve smoother live view is only suitable if you do not care about recording quality and you are optimising for a single manufacturer with compatible models/firmware.

​TetherX is an open platform with a focus on convention over configuration, we prioritise the integrity of recorded footage above live view and we implement approaches that work across all recorders/cameras as well as viewing devices.

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Uniview / UNV Camera Setup Guide (for use with TetherX)

Using TetherX with Uniview / UNV Cameras

Summary

Uniview or UNV cameras should work out of the box in most cases. However please note depending on the age of the camera and firmware versions, the RTSP path may be different.

Please try the following paths:

3. Open the Advanced tab and enter the required Analytics Path and Recording Path. Please try all the paths given as examples above.

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Camera Setup Checklist

Adding IP cameras to TetherX Please note your camera may have a different interface and options may be located in a different part of the interface. Please refer to the camera manual if you are not able to find the relevant option.

Network

Set a Static IP

Set camera to unused IP on 192.168.88.x network
set DNS/Gateway to 192.168.88.100

Important: Although it’s possible to configure your camera with DHCP, and TetherBox is capable of detecting any IP changes, we strongly advise against this practice for security reasons. This setting can potentially allow the camera to connect directly to the internet, raising a range of security issues. These include unauthorised access through back doors, or the risk of security holes in the camera’s firmware if it’s not updated regularly.

Video & Audio

Recording Stream (primary)

Analytics Stream (secondary)

Conditions

.

Audio (optional)

Date & Time

One option is to disable time from being displayed in the camera at all. You generally do this under OSD settings. If you do wish time to be displayed in the image, you need to set the following:

<p>The post TetherX Camera Setup Guide v2 first appeared on NVR IPCAMERA SECURITY.</p>

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Getting Started: Enabling the VIVOCloud service in your device

Before starting using your VIVOCloud application, you must enable the VIVOCloud service in your devices. This guide will teach you how to enable the service in easy to follow steps:

Step 1. Log in to your NVR device using its username and password.

Step 2. Click on the gear icon to access the NVR configurations.

Step 3. In the Settings interface, select the System tab and click on “VIVOCloud service”.

Step 4. In the VIVOCloud service interface, you will see a “blue” button (old interface) or a “gray” button (new interface). Clicking this button will enable the VIVOCloud service on your NVR.

After clicking it, the NVR will start connecting to the VIVOCloud server and register the service (this might take 1-2 minutes depending on your internet connection). Once the connection is established and the device is registered in the cloud system, a QR code and Device ID will be displayed below.

Note: If you are using the local console, follow the same steps, as both the Local and Web interfaces are the same in this regard.

Now the device service is enabled and you should be able to add it to your VIVOCloud application. 

VIVOCloud setup and use guide

Read Also : Vivotek Vortex Camera Ultimate Guide

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Getting Started: Adding your NVR to the VIVOCloud application using the QR code/device ID

In order to add your VIVOCloud compatible device, you need to use a QR code or Device ID. This document will explain where to find this information:

Enabling the Service:

Before being able to add your device using its QR code or Device ID, you need to ensure that the VIVOCloud service is enabled. First, log in to your NVR device using its username and password.

Once you have accessed the device, click on the gear icon to access the NVR configurations.

In the Settings interface, select the System tab and click on “VIVOCloud service”.

In the VIVOCloud service interface, you will see a “blue” button (old interface) or a “gray” button (new interface). Clicking this button will enable the VIVOCloud service on your NVR.

After clicking it, the NVR will start connecting to the VIVOCloud server and register the service (this might take 1-2 minutes depending on your internet connection). Once the connection is established and the device is registered in the cloud system, a QR code and Device ID will be displayed below.

If you are using the local console, follow the same steps, as both the Local and Web interfaces are the same in this regard.

Adding the device to the VIVOCloud application:

In the VIVOCloud application, go to the configuration menu and select “Add devices” to add your NVR. Then, click on the “Add devices manually” section. Here, you will be allowed to choose between using a QR code or the device ID.

Using the Device ID

Type the Pcode/Device ID found on the NVR VIVOCloud service webpage and click on the “+” button to add the NVR to the VIVOCloud application.

Using the QR Code

Click on the QR button to scan the QR code on the webpage using your phone camera (make sure to allow the application access to the camera).

Once finished, you will be able to see your NVR cameras in the VIVOCloud application. 

[VIVOCloud Camera] How to generate the QR code/PCode in a VIVOCloud compatible camera?

Question

How to generate the QR code/PCode in a VIVOCloud compatible camera?

Answer

VIVOCloud devices are not limited to just NVRs; cameras that support remote connection using VIVOCloud are also available. The principle of using a QR code/Device ID is the same as with the NVR. For clarity, follow these steps to obtain the QR code/PCode of the camera and add it to the VIVOCloud application:

Step 1. Access the camera web interface using its IP.

Step 2. Go to the camera configuration by clicking on the “Configuration” tab.

Step 3. Click “Applications” > “Package management” > “VIVOCloud” and click the link of the VIVOCloud VADP page.

Step 4. Click the “Connect” button to generate a unique QR code/Device ID which will be used to add the device into the VIVOCloud application.

For security purposes, the QR code and Device ID will only be available for 5 minutes so please be sure to have your phone at hand to fastly add the device into the application. 

If you are unfamiliar with the QR code scan process or Device ID registration, please refer to the following documentation:

[VIVOCloud Application] How to share your device with other account?

Question 

How to share your device with other account?

Answer

Devices configured in your VIVOCloud account can be shared to other users (e.g family members, coworkers, etc.). To share devices please follow the next steps:

Step 1. Login into your VIVOCloud phone application.

Step 2. Click on the option icon to access the application account configuration menu.

Step 3. Once the menu has appeared, click on the “Share devices” button to start the sharing process.

Step 4. In the “Share devices” interface, click on the “SHARE YOUR DEVICES” button to start registering the email of the user you want to share the devices with.  

Step 5.  Type the email address (user with VIVOCloud account) which will be accessing your device and click the “NEXT” button to continue.

Step 6. All of your configured devices will be listed. Select the devices to share by checking them, click “Done” when finished. 

Once the device is ready to share you will see a green arrow notification.

Step 7. Click on the “Share” button to share the device to the configured email account. 

Important note: You can only share the same device with up to 4 accounts. 

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[VIOVCloud]How to share the usage data with VIVOTEK

Question

How to share the usage data with VIVOTEK

Answer

For VIVOVloud app, please follow the steps to check.

1. Go to your account from setting.

2. Go to Privacy policy.

3.Make sure the analysis and data are shared.

For VIVOCloud portal, please follow the steps to check.

1.Go to your account.

2. Go to Privacy policy.

3. Make sure the analysis and data are shared.

4. Please reload the website after seeing complete message,

[VIVOCloud/iViewer] [2.4.401/3.10.604] Why the live image is being cut for 4 equal when viewing MS9390-HV?

Question

MS9390-HV is two wide angle lens. When I view the MS9390-HV live image on VIVOCloud/iViewer, it is being cut for 4 equal.

If I login the WEB page of MS9390-HV, it is working normal. How to solve it?

Answer

We will solve this issue in VIVOCloud 2.5.1 and iViewer 3.11.1.

How to remove NVR from VIVOCloud app and portal?

QUESTION

How to remove NVR from VIVOCloud app and portal?

ANSWER

How to use VIVOCloud to connect to NVR if the NVR is already added to other VIVOCloud account?

QUESTION

How to use VIVOCloud to connect to NVR if the NVR is already added to other VIVOCloud account?

ANSWER

[VIVOCloud] Do you need to purchase a license to use the VIVOCloud service?

Question

Do you need to purchase a license to use the VIVOCloud service?

Answer

No license is required to use the VIVOCloud service with VIVOCloud-compatible devices. For more information on compatible devices, please visit the following link:

[VIVOCloud Application] What is the maximum number of notifications that can be stored in the application?

Question

What is the maximum number of notifications that can be stored in the application?

Answer

The VIVOCloud application can show push notifications in the phone which will allow you to easily see alarm and device status (disconnection). 

You can also see all the notifications that have been sent to the application from the NVR/Camera in the notification menu, but there is a limit on how many alarms can be stored. The application can store a maximum of 100 notifications, if the application receives a new notification when this number is exceed, the old alarms will be deleted and replaced with the new ones.  

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[VIVOCloud] What ports are used by the VIVOCloud Service?

Question

What ports are used by the VIVOCloud Service? 

Answer

The VIVOCloud Service uses below ports:

If your network firewall or router only allows connections to specific ports, please ensure that the ports listed above are not blocked from inside to outside; otherwise, this could cause issues when the NVR/Camera tries to connect to the VIVOCloud server. Below is a list of possible situations you might encounter if the ports are not properly opened.

Situation 1. Cannot enable the VIVOCloud service in the NVR

If port 1194 is not opened, the VIVOCloud service on the NVR will display an yellow ‘!’ icon.

Situation 2. Portal connection issues with NVR

If the port 3478 is not opened, VIVOCloud portal will show the device as “Connecting”.

Situation 3. Slow video connection

If the other ports are not opened, you may not see an image on VIVOCloud, or the image may load slowly.

Ensuring that the necessary ports are not blocked by your network’s firewall or router is crucial for establishing a successful connection between your NVR/Camera and the VIVOCloud server. By following the guidelines above and verifying that these specific ports are accessible, you can facilitate a smooth and efficient operation of your VIVOCloud devices.

[VIVOCloud] What can I do if I cannot access my NVR device through the VIVOCloud portal or mobile application?

Question

What can I do if I cannot access my NVR device through the VIVOCloud portal or mobile application?

Answer

VIVOCloud service allows you to remotely access your NVR/Camera videos remotely using the browser or application without the need opening ports or performing extra configurations. If you encounter any issues while using this service please be sure to check the following:

1. Check that you are using a compatible browser:

If you are trying to access the VIVOCloud webportal (service.vivocloud.com), be sure to use the Firefox browser. 

The VIVOCloud portal is only supported by this browser, if you use other browser you wont be able to access your NVR videos. You can find more information about browser compatibility in the VIVOCloud official webpage: https://www.vivotek.com/vivocloud#portal

2. Check that the VIVOCloud service is enabled

Before using the VIVOCloud service you need to enable it, in order to do so please go to your ND device configuration, under System > VIVOCloud service and be sure that the service is enabled. There should be a green mark next to the blue button, if you don’t see this mark you might need to click on the button to enable the service.

VIVOCloud service enabled:

VIVOCloud service disabled:

3. Check that the ND device was only added to one account:

Each ND device can only be registered to one VIVOCloud account, if you already added to another account and try it to add it into a new account you will find the following error:

If you want to delete the NVR from any other accounts because you want to add it to a new account you just need to disable the service in the configuration page and re-enable it, this will automatically remove the device from the original account. Please note that if the device was previously shared to another account it will also be removed. 

4. Network and configuration check

The VIVOCloud service server is very strict with its data management so you need to be sure that everything is properly configured otherwise you might not be able to enable the function on the ND. Before enable the service please be sure to verify the following: 

a) Time zone needs to match your access point time zone: 

b) ND IP must be properly configured and the device internal network access point needs to have access to WAN.

c) Be sure that your NVR is up to date and is using the latest firmware available

If you don’t know how to upgrade the device, feel free to check this documentation: 

d) Be sure that the service main ports are accessible, if the main ports used for server communication are being blocked you wont be able to add the device to your VIVOCloud account. Here is a document that explains in detail which ports are used by the service. 

If after following all the suggestions mentioned in this guide you are still unable to access your device using the VIVOCloud service please contact Technical Support for assistance. 

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<p>The post VIVOCloud setup and use guide first appeared on NVR IPCAMERA SECURITY.</p>

Getting Started: Setting Up User Privileges

The VORTEX Portal provides a structured hierarchy of user roles to ensure smooth management while maintaining high security. This article will guide you through understanding and setting up the four roles: Owner, Admin, Supervisor, and Viewer.

Who Sees What

Below is a table that explains in detail each role and their associated features:

Vivotek Vortex Camera Ultimate Guide

Read More : iViewer installation and user guide

How to set up privileges for a user

Step 1: Go to the Users page.

Step 2: Click on a user’s name or profile to enter their detail page.

Step 3: Locate and click the “Access settings” button on the top-right.

Step 4: Assign the appropriate device groups for permission.

Step 5: Once you’ve made the necessary changes, click “Save” to finalize the settings.

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Getting Started: Setting up your VORTEX account

To access the VORTEX system, please proceed the following steps to set up your VORTEX account.

Step 1. Scan the QR code below to download the VORTEX app.

Step 2. Open the application in your mobile device and click on the “Create account” button to create a VORTEX account.

Step 3. Type your email to be use to access the system and set a password.

Enter an email address and a password. The password should contain 8 to 64 alphanumeric characters, including at least one uppercase letter, one lowercase letter, and one numeric character. Spaces are not allowed. When finished click on the “Create account” button. 

The application will send an email to the configured address so that you can activate your account. 

Step 4. Access your email and look for a “Welcome to VIVOTEK Vortex” email. If you cannot find it, you can search it by using the mail filter “no-reply@verificationemail.com”. Then, click on the “Verify Email” to activate your account. 

Once the account is activated, you will see the following message in the browser:

Step 5. Go back to the application and login into the system by using your email and password.

Congratulations! You now are able to access the VORTEX service in your phone!

Getting Started: Adding your VORTEX camera to your VORTEX account

VORTEX cameras are very easy to configure. Here is a detailed step-by-step guide that will teach you how to add the device: 

Step 1. In your mobile device, run the VORTEX application. 

Step 2. Access the VORTEX service using your email and password. 

Step 3. Click on your account icon to open the application menu. 

Step 4. Click on “+ Add devices” button to start adding your device.

The application will open the camera feature (be sure to enable the respective permissions). Then, scan the QR code located either on the package box or on the camera itself.

If the scan is successful, you will first see the camera’s general information. Be sure that the information displayed is correct. 

Step 5. Click on the “Add” button to add the device to your account. Once added you will see the following message:

If you want to keep adding devices, click on the “Add another device” button and repeat the same process. 

Step 6. Check that the device is visible in the application. 

You can also go to the VORTEX Portal and check that the camera was added to the system properly. 

<p>The post Vivotek Vortex Camera Ultimate Guide first appeared on NVR IPCAMERA SECURITY.</p>

• Technical review 1793 (1).docx

iViewer installation and user guide

Read Next : Default Password NVR &#8211; IPCAMERA

Question

What to do if iViewer doesn’t show some cameras of VAST? (set logical tree in VAST)

Answer

Question

When I add new substation to VIVOTEK CMS, how can I see it on iViewer at the same time?

Answer

Cannot visualize 7000 series cameras’ streaming when using codec JPEG

Question

After upgrading iViewer(iOS) to version 3.12.2, I cannot get IP7330 camera streaming.
But when using iVeiwer for Android, it works well.The following shows an iPhone using iViewer 3.12.2 to connect to IP7330.

Answer

This issue appears because iViewer(iOS)3.12.2 removed the server push mechanism but  iViewer(Android) still keeps it.
Therefore, iViewer(iOS) cannot get the 7000 series streaming when using codec JPEG but iViewer(Android) works well.In order to resolve this issue, please change the camera codec from JPEG to MPEG-4.

What ports are used for camera’s two way audio if you add a camera with public IP address to iViewer?

Question

What ports are used for camera’s two way audio if you add a camera with public IP address to iViewer?

Answer

If you would like to use a camera’s two way audio on iViewer, make sure below two ports are opened on router for the camera.

1. Sip port (Two way audio port). The default port is 5060.

2. RTP port for audio. The default port is 5558.

You can change the port value if needed.
For the SIP port, the range of port value is as below: 1025~65535.
For the RTP port for audio, the range of port value is as below: 1025~65535.

How to back up the iViewer completely when you back up your iPhone via iTunes?

Question

How to back up the iViewer completely when you back up your iPhone via iTunes?

Answer

Please enable the “Encrypt local backup” settings before backing up the files.
iViewer encrypt the camera password. If you do not enable this setting, you will not see any camera data in iViewer after reload the backup file to device.

How to add the camera into iViewer?

Answer

iViewer crashed on iOS9

QUESTION

iViewer crashed on iOS9, but iOS10 works OK, please solve the problem

ANSWER

Sorry for the inconvenience, it turns out Apple just let our team know today that they have made some changes on iOS end, so we need to modify some part on APP as well
After we modify this part, the APP would be able to work on iOS9 without problem
We have already implemnt the fix and try register the new APP on apple store, the new APP (3.7.6) is already available on 10/24

How to update VAST status in iViewer?

Question

How to update VAST status in iViewer when the substation has been disconnected or substation name has been modified?

Answer

Please follow below steps to update VAST status:
1. Slash toward left on VAST icon
2. Click update icon

3. After a while, the VAST status will be updated.
The connection status, substation name and total device number will be updated also.

What pan/tilt speed is supported?

QUESTION

What pan/tilt speed does iViewer support?

ANSWER

iViewer supports 3 speed levels for pan and tilt: -5, 0, 5.

From center circle to narrow, we divide it into 3.
What speed is using depends on how far you move from center circle to narrow, as below:
0 (Central circle) to 1/3: speed -5
1/3-2/3: speed 0
2/3-1 (narrow): speed 5

The app crashed while you try to open it on x86 CPU device

QUESTION

[VIVOCloud/iViewer][Android] The app crashed while you try to open it on x86 CPU device, e.g. ASUS model K011 tablet

ANSWER

Our APP only support ARM CPU, not fully supported by x86 CPU device.
Though x86 CPU would try to interpret ARM library, however, when it failed on doing that the APP would go crashed.
Nowadays there barely got x86 smart phone, the most common series is ASUS Zenphone, but they stop using x86 from 3rd genereation.
This is current limitation, hope we can get your understanding.

iViewer crashed after viewing Liveview page of VAST server

QUESTION

[iViewer][iOS/Android][3.10.301] iViewer crashed after viewing Liveview page of VAST server, you would see iViewer is trying to load streaming of VAST and it would suddenly crashed

ANSWER

The parser of iViewer is receiving unexpected response from VAST server.
If you run into this issue, please upgrade iViewer to version 3.10.401 or later version

Name of VAST substation changed to accessing server and no cameras

QUESTION

VAST has a substation(ND9441P 2.2.102) and the substation is online.
But the name of the substation on iViewer shows “Accessing server…” and all cameras disappear, as shown below.

ANSWER

It’s a known issue on iViewer Android 3.10.301, and it has been solved on newest official version 3.10.501
If you meet such issue, please update to newest version.

How to add or remove different camera in my favorite list on iViewer?

QUESTION

How to add or remove different camera in my favorite list on iViewer?

ANSWER

<p>The post iViewer installation and user guide first appeared on NVR IPCAMERA SECURITY.</p>

Hence this article is all about default CCTV default password.

So this article is not limited to a particular “CCTV default password“,  it covers almost all the brands but if few brands are missing kindly mention in the comment. I try to cover almost all IP addresses and passwords but few products have a unique code that will mention in their user manual.

So below is the list of CCTV default passwords and Usernames.

1. Hikvision Default Password and IP address

Hikvision one of the best CCTV camera brands all over the world and it has many customers around the world. Sometimes they need to know for the default password of the Hikvsion’s devices. Here is the default password of Hikvision’s devices.

Username: admin

Password: 12345

IP address: 192.0.0.64/192.168.1.64

IP Tool: Download SADP Tool

For new models, you can reset the password via the SADP tool. Please click the link below and follow the instructions on the pdf file

CP Plus CCTV Default Password 

Username:  admin
Password:  admin
IP Address:  192.168.1.108 / 192.168.1.240

2. Dahua default IP address and password

Dahua default IP address is in the series of  192.168.1.XXX and if you need to change IP address then you need to follow the below link “How to change Dahua IP address“.

Username-admin

Password-admin

For DVR and NVR, following are the  default accounts:

• admin/admin admin/123456 (master account of local and network accessing)
• 888888/888888 (local administrator)
• 666666/666666 (restricted user)
• default / default (hidden user)

3. CP Plus IP camera default IP address

User name: admin
Password: admin
IP Address :  192.168.1.108 / 192.168.1.240

CP PLUS IP camera address finder tool

If cameras being used on 3rd party recorders or you need to configure a large number of cameras. The first step will be to use the Tools to find and configure the IP address and the local area network. Here is the link to the CP PLUS IP camera address finder tool.

4. Axis camera default IP

Axis camera User name: root
Password: pass
default IP: 192.168.0.90

5. Bosch camera default IP

For old models:
Username: service
Bosch IP camera default password: service
IP Address: 192.168.0.1
For new models:
You can reset the camera by pushing the reset button about 8 seconds.

6. GEOVISION default password

Username: admin
Password: admin
IP Address: 192.168.1.108

7. TVT  IP camera default IP

DVR and NVR

Username: admin
Password: 123456
IP Address: 192.168.226.201

IP Camera

Username: admin
Password: 123456
IP Address: 192.168.226.201

8. Gobbler default IP address and password

Username: admin
Password: 123456

9. Panasonic default IP address and password

User name: admin
Password: 12345
IP Address:  192.168.0.253/10.1.1.12/192.168.0.10

10. SONY default IP address and password

Username: admin

Password: admin

IP Address: 192.168.0.100

11. Samsung default IP address and password and Samsung DVR default password

User name: admin
Password: 4321/111111/1111111
IP Address: 192.168.1.200

12. Ubiquiti default password

Username: ubnt
Password: ubnt
IP Address: 192.168.1.20

13. Mobotix camera default password.

Mobotix:
Username: admin
Password: meinsm

14. Messoa  default IP address and password

Username: admin
Password: 1234 or model number of camera or
IP address: 192.168.1.30

15. LTS Security default IP address and password

Username: admin
Password: 12345/123456
IP Address: 192.0.0.64

16. Speco default IP address and password

Speco
For old models:
Username: root /admin
Password: root/admin/1234

17. Canon default IP address and password

Username: root
Password: camera model number
IP Address: 192.168.100.1

17. Cisco default IP address and password

Username: No Username
Password: No Password
IP Address: 192.168.0.100

18. FLIR default IP address and password

Username: admin
Password: fliradmin
IP Address: 192.168.250.116

19. Foscam default IP address and password

Username: admin
Password: Blank
IP Address: search By IP tool, Click here to download

20. Honeywell default IP address and password

Username: administrator
Password: 1234
IP Address: DHCP enabled

Honeywell IP Utility is a free program that enables users to configure the IP network settings, name device(s), upgrade firmware and change passwords.

21. PELCO default IP address and password

Username: admin
Password: admin
IP Address: DHCP enabled

21. QVIS default IP address and password

Username: Admin
Password: 1234
IP Address: 192.168.0.250

22. SANYO default IP address and password

Username: admin
Password: admin
IP Address: 1192.168.0.2

23. Toshiba default IP address and password

Username: root
Password: ikwb
IP Address: 192.168.0.30

24.  3xLogic default IP address and password

Username: admin
Password: 12345
IP Address: 192.0.0.64

25.  Basler default IP address and password

Username: admin
Password: admin
IP Address: 92.168.100.x

26.  CNB default IP address and password

Username: root
Password: admin
IP Address: 192.168.123.100

27.  DIGISOL default IP address and Password

Username: admin
Password: 888888
IP Address: 192.168.1.10

28. Uniview default IP address and password

Username: admin
Password: 123456
IP Address: DHCP enable.

Uniview IP camera address finder tool

If cameras being used on 3rd party recorders. The first step will be to use the EZTools software on a PC to find the IP address of the cameras and then you change according to your local network. The second step will change the camera protocol to ONVIF. Here is the download link of EZ tool.

29. LILIN default IP address and password

Username: admin
Password: 1111
IP Address: 63.110.100.xxx/DHCP Enable

30. Trendnet default IP address and Password

Username: admin
Password: admin
IP Address: 192.168.10.1

I hope this information is helpful to you.  If you have any query, please write to us in the comment box below.

<p>The post Current CCTV default password List NEW first appeared on NVR IPCAMERA SECURITY.</p>

Default Usernames, Passwords and
IP Addresses for Security Cameras

---

USERNAME:
Admin / admin

PASSWORD:
12345 / 123456

IP ADRESS:
192.168.0.100

---

USERNAME:
admin

PASSWORD:
admin

IP ADRESS:
192.168.1.108

---

USERNAME:
admin

PASSWORD:
admin

IP ADRESS:
192.168.1.108

---

USERNAME:
admin

PASSWORD:
12345 / 123456

IP ADRESS:
192.0.0.64

---

For new models you can reset password via SADP tool.

Please click the link below and follow the instructions on the pdf file.

Hikvision password resetting guide

---

USERNAME:
admin

PASSWORD:
12345

IP ADRESS:
192.0.0.64

---

USERNAME:
admin

PASSWORD:
4321

IP ADRESS:
192.168.1.200

---

USERNAME:
admin

PASSWORD:
111111 / 1111111

IP ADRESS:
192.168.1.200

---

USERNAME:
admin

PASSWORD:
12345 / Model No

IP ADRESS:
192.168.1.30

---

USERNAME:
admin

PASSWORD:
meinsm

IP ADRESS:
—

---

USERNAME:
admin

PASSWORD:
admin

IP ADRESS:
192.168.0.100

---

USERNAME:
ubnt

PASSWORD:
ubnt

IP ADRESS:
192.168.1.20

---

1- Remove the Ethernet cable 2- Press and hold the control button and insert the Ethernet cable again while holding the control button.
3- Hold the control button until the amber lights turn on. Then release the button .
Wait about 1 minute.
4- When the amber lights turns into the green lights your camera is resetted and your passoword as well.

---

New Model does not have a default password , but you can reset it to factory settings.
Follow these steps.
1- You can reset the camera by pushing the reset button about 7 seconds.
2- Or you can reset the NVR by removing the battery on the mainboard (not recommended, at your own risk)

---

USERNAME:
Root

PASSWORD:
Pass

IP ADRESS:
192.168.0.90

---

USERNAME:
service

PASSWORD:
service

IP ADRESS:
192.168.0.1

---

USERNAME:
admin

PASSWORD:
1234

IP ADRESS:
192.168.1.7

 

---

USERNAME:
root / admin

PASSWORD:
root / admin

IP ADRESS:
192.168.1.7

---

Arecont does not have a default password, but you can reset it to factory settings.
Follow these steps
1- Access the camera’s web interface by typing the IP in your web browser.
2- Under the Administration or System tab, click on Restore to Factory Default.
3- Once the camera reboots, all settings on the camera will be restored to factory default

---

You can choose your own password after setup.

If you want to reset it

1- Press and hold down the reset button for at least 1 minute.
2- Power on the camera until the red light flashes rapidly Now your camera is back to factory default without any password.

Other Products

Brand	User Name	Password	IP Addressr1
3xLogic	admin	12345	192.0.0.64
Acti	admin	admin	192.168.0.100
American Dynmics	admin	admin	192.168.1.168
Arecont Vision	admin	No Set Password	No Default / DHCP
Avigilon	admin	admin	No Default / DHCP
Axis	root	no set password	No Default / DHCP
Basler	admin	admin	192.168.100.x
Bosch	service	service	192.168.0.1
Bosch Dinion	admin	No set password	192.168.0.1
Brickcom	admin	admin	192.168.1.1
CBC Ganz	admin	admin	192.168.100.x
Cisco	no default	no set password	192.168.0.100
CNB	root	admin	192.168.123.100
Costar	root	root	unknown
Dahua	admin	admin	192.168.1.108
Drs	admin	1234	192.168.0.200
DVTel	Admin	1234	192.168.0.250
DynaColor	admin	1234	192.168.0.250
Flir	admin	fliradmin	192.168.250.116
Foscam	admin	leave blank	unknown
GeoVision	admin	admin	192.168.0.10
Grandstream	admin	admin	192.168.1.168
GVI	Admin	1234	192.168.0.250
HIKVision	admin	12345	192.0.0.64
Honeywell	administrator	1234	no default/DHCP
IOImage	admin	admin	192.168.123.10
IPX-DDK	root	Admin or admin	192.168.1.168
IQInvision	root	system	no default/DHCP
JVC	admin	Model# of camera	no default/DHCP
VideoIQ	supervisor	supervisor	no default/DHCP

Brand	User Name	Password	IP Addressr1
LTS Security	admin	12345	192.0.0.64
March Networks	admin	leave blank	unknown
Merit Lilin	Camera	admin pass	No Default / DHCP
Merit Lilin	Recorder	admin / 1111	No Default / DHCP
Messoa	admin	Model# of camera	192.168.1.30
Mobotix	admin	meinsm	No Default / DHCP
Northern	admin	12345	192.168.1.64
Panasonic	admin	12345	192.168.0.253
Panasonic	admin1	password	192.168.0.253
Pelco	admin	admin	no default/DHCP
PiXORD	admin	admin	192.168.0.200
PiXORD	root	pass	192.168.0.200
QVIS	admin	1234	192.168.0.250
Samsung	root	4321 / admin	192.168.0.200
Samsung	admin	4321 / 1111111	192.168.1.200
Sanyo	admin	admin	192.168.0.2
Sentry360	Admin	1234	192.168.0.250
Sony	admin	admin	192.168.0.100
Speco	root	root	192.168.1.7
Speco	admin	admin	192.168.1.7
StarDot	admin	admin	no default/DHCP
Starvedia	admin	no set password	no default/DHCP
Toshiba	root	ikwb	192.168.0.30
Trendnet	admin	admin	192.168.10.1
UDP	root	unknown	unknown
Ubiquiti	ubnt	ubnt	192.168.1.20
W-Box	admin	wbox / 123	192.0.0.64
Wodsee	root	leave blank	unknown
Verint	admin	admin	no default/DHCP
Vivotek	root	no set password	no default/DHCP

<p>The post Default Password NVR – IPCAMERA first appeared on NVR IPCAMERA SECURITY.</p>