Troubleshooting – NVR IPCAMERA SECURITY

How to use Wisenet cameras with 3rd party VMS

M.Salih ASLAN — Sun, 09 Feb 2025 18:10:46 +0000

How to use Wisenet cameras with 3rd party VMS, Explore the Hanwha Vision IP camera range and find the security camera that best fits your needs. With a wide range of camera models on offer, Hanwha Vision provides a CCTV solution for all budgets. Delivering good-quality, innovative CCTV products at an affordable price, Hanwha Vision cameras are a popular choice for many businesses and organisations.

How do I integrate Hanwha IP cameras and SUNAPI with Immix?

Summary

This article details the steps to integrate Hanwha IP cameras and SUNAPI with Immix.

Integrate Hanwha with Immix

To begin the integration, a suitable port for Immix must be located.

NOTE: These are default ports only (they can be configured and may be
different to what is listed).

To find ports in Immix:

1.Log into the Hanwha IPC device.

2.Select Setup > Basic > IP & Port > Port. The ports needed by the integration appear.

3.HTTP or HTTPs are populated in the Port section. The RTSP port must be forwarded for internal API access.

Configuring Users in Hanwha Vision for Immix

To configure users:

1.Ensure that the user is a type of administrator or has full permissions; users without full permissions might experience issues.

2.Select Setup > Basic > User.

3.Select the checkbox under Use to enable the next available Current User.

4.Assign a name, password, and appropriate permissions.

Video Profile

The integration has capabilities to switch between different video profiles. To switch between profiles:

1.Select Setup > Basic > Video Profile.

2.Set the Video Compression to H264 for the integration.

3.Check the Enable checkbox at Audio In.

Configuring a Hanwha IPC SMTP Alarm

To configure the alarm into Immix:

1.Log into Immix.

2.Select Setup > Edit Sites > Customer >Site.

3.In the Site Actions for Site_Name pane on the right, select View Summary. A report is generated.

4.Format the recipient and sender addresses as follows: S#.a#.e#@immixalarms.com. For example: s29.a1.e21@immixalarms.com

S# – represents the ServerID.
A# – represents the Input of Response.
E# – represents the Event Number associated with the Server Type,
e21 is defaulted to IPC Object Detection.

IPC Email Example

Subject: ObjectDetected

Sendor: S29.a1.e21@ImmixAlarms.com To: S29.a1.e21@ImmixAlarms.com

Date: 20240514-12:03:47XMailer:NFMail

https://support.immixprotect.com/hc/en-us/articles/25738891242395-Hanwha-IP-Camera-SUNAPI-Integration 4/7
XMailer: NF Mail MIME-Version: 1.0 Content-Type: multipart/mixed; boundary=594786580.1111.samsungipolis.com –594786580.1111.samsungipolis.com Content-Type: text/plain; charset=”iso-8859-1″ Content-Transfer-Encoding: 7bit ObjectDetected Time : 20240514-12:03:47 Camera IP : 192.168.1.166 Event Type : EventRule_5_CH1 –594786580.1111.samsungipolis.com Content-Type: application/octet-stream; Content-Transfer-Encoding: base64 Content-Disposition: attachment; /9j/4AAQSkZJRgABAQEAYABgAAD/2wBDABQODxIPDRQSEBIXFRQYHjIhHhwcHj0s LiQySUBMS0dARkVQWnNiUFVtVkVGZIhlbXd7gYKBTmCNl4x9lnN+gXz/2wBDARU

Enabling Digest Auth

If you are having trouble using GetConfig, enable Digest Auth for your Hanwha user.

The image below shows where to enable this:

NOTE: Ensure that the user is Admin or Full user permissions. You must
create an Immix user and assign them as an administrator. A default
admin account cannot be used.

Configuring a Hanwha IPC SMTP Event

To configure the system-based events into Immix:

1.Log into the Hanwha IPC device.

2.Select Setup > Event > Event Rule. Users may configure an action for each event type.

3.Click Add to create a new rule for the event type.

4.Assign a name to the Rule, then click anywhere in the +Add pane.

5.Expand the dropdown to display a list of event types.

6.Select one or more event types.

7.In the Event Actions Settings area, select the E-mail checkbox.

8.Select the Activation Time and click OK.

Obtaining the S Number

To obtain the S number:

1.Log into Immix.

2.Select Setup > Edit Sites > Customer > Site.

3.In the Site Actions, for Site_Name pane on the right, select View Summary. A report preview is generated, indicating the Identifier or S number of the device.

Configuring Devices within Immix

To configure a device within Immix:

1.Log in to Immix with username and password.

2.Navigate to Device Details.

3.Enter information into the following screen.

•

• Host – The public address of the Hanwha IPC.

• Port – The http port of the Hanwha IPC.

• User – Username configured in Hanwha IPC.

• Password – Password configured in Hanwha IPC.

• RTSP Port – The RTSP Port configured in Hanwha IPC.

Obtaining the ID of a Camera for Use in the Extra Value

To obtain the ID of the camera:

1.Open the Hanwha system desktop client.

2.In the left side, find the appropriate camera.

3.Right click it, and click on Camera Settings. The camera settings open on the General tab.

4.Click More Info. The ID of the camera is under the field Camera ID.

5.Click Copy to copy the id for use in Immix.

SSL Error Alarms

By default, the alarm receiver is configured to disallow insecure connections. To allow connections to insecure devices (no SSL, invalid cert, etc.), change the RequireCertificate config key in appsettings.json to false.

Alarms Not Decoding

By default the alarm JSON messages are saved in the file store in the same folder as any alarm footage. To diagnose decoding issues, confirm that this message is what is expected. A typical alarm message looks like the following snippet. Alarm messages always have the broadcastAction alarm.

{
“Tran”: {
“Command”: “broadcastAction”,
“Params”: {
“Params”: “eyJhY3Rpb25JZCI6InthYWNiMjdmOC1lYTcwLTRlOGEtOGE1YS03YjZiNzk5ZTliMGR9IiwiYWRkaXRpb25hbFJlc291cmNlcyI6WyJ7MDAwMDAwM
“RuntimeParams”: “eyJkZXNjcmlwdGlvbiI6Il90aHVtYl9kb3duIiwiZXZlbnRSZXNvdXJjZUlkIjoie2RhZWU5ZWIyLTEyZDYtZTUwNy00Y2MxLWM4ZmUxNG
}
}
}

A second approach is to review the service logs, as all messages (even non-alarm messages) are logged there.

How to use Wisenet cameras with exacqVision

Summary:

This article provides information on using Wisenet cameras with exacqVision.

Step By Step Guide:

Wisenet Camera Settings

Mandatory

The following settings are mandatory:

• Configure IP address and password.

• Under Date and Time, check DST if needed.

The exacqVision server also functions as an NTP server and will push its address to the camera for time synchronization.

NOTE: exacqVision needs the camera to be set to the GMT time zone and will
set it to GMT when connected. If the camera is changed afterwards,
recording issues may occur.

• Set at least one motion zone on the camera.

exacqVision by default records on motion but does not create a motion zone on the camera.

NOTE: If the Camera Recording mode says Motion Not Supported after adding
the camera, the most common cause is that motion detection is not enabled.
To resolve this, enable motion detection on the camera and then disable/
re-enable the camera.

Optional

The following settings are optional:

• Fine tune motion configuration on the camera to minimize false alarms.

• Configure analytics that may be used such as line crossing, intrusion, etc.

• If the camera has AI capabilities, enable the Object Detection and Best/Detection shot for the AI metadata in exacqVision.

• Enable optional camera settings as detailed at the end of this article.

After Adding to exacqVision

exacqVision defaults to using the Hanwha default H.264 stream (profile 2) but can be changed to H.265. This changes exacqVision to utilize the default H.265 stream on the camera (profile3).

NOTE: It is not possible to set h.265 via exacqVision on a fisheye camera.
You need to log in to the camera interface and manually change the FISHEYE
profile to H.265.

To change the default stream to H.265:

1.Navigate to the exacqVision Camera Settings page and click the Recording tab.
In the Rate Control field, the default is Constant Quality which equates to Variable Bit Rate in Hanwha cameras.

The Quality slider default of 2 sets a low cap.
1 = minimum VBR cap for that stream
10 = maximum VBR cap for that stream
For 4MP+ resolution cameras it is beneficial to increase the quality to 3 or 4; otherwise, the video may be compressed too much thus decreasing quality.

2.If needed, select a stream to add from the Multistreaming dropdown menu and click Add Stream.

NOTE: With high-resolution cameras, it is best practice to create lower
resolution live viewing streams to save on decoding and bandwidth. These
streams can be added in exacqVision on the Camera Settings page.

3.Click the Motion tab to edit motion on the camera (although exacqVision does not have all the options available that are in the Hanwha cameras).

NOTE: It is possible to add motion, including windows, without adding\
multiple points to create unique shapes.

• Sensitivity in exacqVision = Sensitivity setting in the camera

• Percentage in exacqVision = Level of Detection setting in the camera

• Minimum duration for each area is not available in exacqVision.

• Configuring the minimum and maximum object size for motion detection is not available in exacqVision.

4.Click the Analytics tab to see several options for displaying and recording data.

• Display Configuration affects the bounding boxes displayed in exacqVision.

• Record analytic data records the metadata from the camera for searching later.

• Record Video will trigger a recording when an analytic event is triggered and recognized by exacqVision like motion.

5.If the camera is a fisheye, click the Digital PTZ/Fisheye tab to configure the proper dewarp code.
a. Select Immervision from the first dropdown menu.

b. Select the proper code from the second dropdown menu.

Refer to the following article for Hanwha Fisheye Lens Codes: Immervision Fisheye Dewarp Lens Codes

c. Select how the camera is mounted for proper dewarping from the third dropdown menu.

NOTE: Many of Hanwha’s fisheye cameras can use additional camera side dewarp
channels. These should be created first before the camera is added to
exacqVision, so they are identified and configurable inside of exacqVision.
These channels have no motion detection so they either need to record 24/7
or be used for live video only.

NOTE: The Video tab does not exactly match what is in the camera.

Brightness = Brightness
Contrast = Contrast
Saturation = Color Level in the camera
Wide Dynamic Range = controls SSDR in the camera
Video Mask = controls the camera’s Privacy Areas

Searching AI Metadata

To search AI metadata:

1.From the exacqVision home page, click the Search () icon in the top left corner of the screen.

2.Expand the camera tree then select the camera and the analytic metadata associated with it.

3.Select the Search Range to search for then click Search.

4.Click the Paper () icon to view the raw metadata.

A pane to the right of the video will appear with the raw data of that time.

5.Check the Show Filters checkbox to filter data.

6.In the pane to the left of the video, check the checkboxes to filter.

7. Click Save then click the Search button again.

NOTE: Save filters can be selected from the dropdown menu at the top.

8.If certain overlays for the metadata need to be hidden, click the Green () icon and select which overlays should be hidden.

Creating Events Based on Analytics

NOTE: The analytics must be configured in the camera first. Once done and the
camera is added to exacqVision, disable and re-enable the camera.

To create events based on analytics:

1.In exacqVision, go to Configuration and select Event Linking.

2.Under Event Type, select Analytics.

NOTE: The Event Source is the analytic to trigger the Event. There can
potentially be many of these so use the filter to find the camera.

3.Select the Action Type and Action Target.

Monitoring Analytic Events

To monitor analytic events, follow the steps in the Creating Events Based on Analytics section. However, use Event Monitoring instead of Event Linking.

Special Considerations

Take the following into consideration when setting up a camera:

• exacqVision only allows four channels per license. If a camera has more than four channels, refer to the exacqVision IP Camera Integration page for special instructions.

For example:

• SPE-1630 has 16 channels. With four channel licensing, this camera will need four licenses and be added per the exacqVision integration entry for this camera.

• PNM-C3404RQPZ has five channels. This camera will need to be added twice per the exacqVison integration entry for this camera.

• If a camera disconnects from the exacqVision server, refer to the following article to utilize edge storage for “trickle back”: Configuring Samsung|Hanwha Camera Edge Storage for Use with Server “Network Loss Recording” Feature

• Because fisheye cameras only have one default profile it is not possible to set h.265 via exacqVision. Log in to the camera and set the FISHEYE profile to h.265 then apply it and disable/re-enable in exacqVision to reflect the changes.

• Refer to the following article for information regarding integrating the Hanwha RoadAI camera data into exacqVision: Road AI LPR application with Hanwha Cameras

Optional Common Camera Settings

The following camera settings are optional:

• WiseStream 3 – Setup > Video & Audio > Wisestream

Wisestream uses an algorithm that compresses non-moving objects at a higher rate, saving bandwidth and storage. AI cameras utilize Wisestream 3, which employs AI-driven algorithms for this process, while non-AI cameras use a pixel-based algorithm. The quality setting determines the level of compression applied: a higher value means greater compression of non-moving objects.

• Dynamic GoV/FPS – Setup > Video Profiles > Select Recording Profile

These utilize the Wisestream algorithm to control the framerate of the profile and/or the key-frame interval to save on bandwidth and storage.

NOTE: Ensure the correct profile that exacqVision is using (264 or 265) is
selected.

• AI Based Shutter – Setup > Video & Audio > Camera Setup > Exposure

This setting is only available on AI-based cameras. It controls the shutter speed based on the presence of objects, reducing motion blur in low-light conditions.

NOTE: This option is not available if WDR is turned on.

• WiseNR2 Noise Reduction – Setup > Video & Audio > Camera Setup > Exposure

This setting is not available in all cameras. Wise NR II utilizes an additional algorithm to improve low-light images and reduce noise.

Verint recorders using different FPS for normal and event recording

Summary:

When a Hanwha camera is registered to a Verint NVR, the use of different FPS can be engaged on the NVR

Explanation of Behavior:

• Enabling this option is required to keep the video connection alive for Verint EdgeVR recorders using different frame rates between normal and event.

Resolution:

• Firmware can be easily updated via the NVRs web interface, the NVRs monitor/mouse interface, Wisenet Device Manager, or Wisenet Viewer. The process takes approximately 5 minutes.

• The way Verint operates is that the recorder will dictate the camera’s FPS, and changing the video profile on the camera, by default, momentarily drops and reestablishs the connections.

How to add a Wisenet camera to Genetec Security Center 5.9

Summary:

This article provides instructions for adding a Wisenet camera to Genetec Security Center 5.9 and the additional steps needed if the camera has a fisheye lens.

Step By Step Guide:

To add a Wisenet camera to Genetec Security Center 5.9:

1.Open Wisenet Device Manager.

2.Double-click your camera to load the camera’s webpage.

3.Enter and confirm your new password, then click Apply.

NOTE: If a password has already been configured and you need to default
the camera, press and hold the Reset button for 5-10 seconds.

4.From the Genetec Config Tool application, click the Video icon.

5.Right-click Archiver and select Unit enrolment.

6.Click Manual add then select Hanwha Techwin from the Manufacturer dropdown menu, select Wisenet from the Product type dropdown menu, and enter the IP address of the camera.

NOTE: You can find the IP address of the camera in the Wisenet Device
Manager results screen. Click Add and close to enroll the camera.

TIP: If you see a Bad logon error, move your mouse over the text and an Add button will appear.

Enter the username and password of the camera then click the Add button.

After a few moments the status should change to Added.

.

NOTE: Sometimes the status in Genetec sticks on Bad logon. To resolve this
issue, click Clear All at the bottom of Unit enrollment and add the camera
again. The camera has now been added to Genetec Security Center 5.9.

Configuring a Fisheye Camera

The following additional steps are required if the camera has a fisheye lens:

1.From the Video tab, select the newly added camera under Archiver then click Hardware and edit the Lens type.

2.Select your Camera position from the dropdown menu.

NOTE: Genetec may not automatically pick the correct lens type and
could fail to calibrate.

3.Select the correct Lens Type from the dropdown menu.

4.Click Ok and Apply at the bottom of the page to save changes.
The fisheye camera settings are now complete.

Viewing the Newly Added Camera

To view the newly added camera:

1.Open the Security Desk application from the Windows Start menu.

2.Log in and and select Monitoring.

3.Double-click the newly added camera to see live video.

4.Use the scroll wheel on the mouse or click the Viewing Mode icon to manipulate the image.

Genetec – Adding a Hanwha Camera to Genetec 5.7 or later

Summary:

This article will provide a step-by-step guide for adding a Wisenet camera to Genetec.

Step By Step Guide:

1. Open the Config Tool (Figure 1)

Figure 1

2. Click on the green plus symbol (Figure 2)

3. Select Video Unit (Figure 2)

Figure 2

4. Select Hanwha as the manufacturer (Figure 3)

5. The IP Address can be a single device or a range of devices. (Figure 3)

6. Provide the proper credentials and click “Add and close” or “Add.” Then, repeat for further units. (Figure 3)

Figure 3

7. Once added to the system, you will be able to view the stream from the Video Unit (Figure 4)

Figure 4

How do calibrate a Hanwha Fisheye Camera for use on a Genetec VMS?

Applies to Models: XNF, SNF, and QNF Series Cameras

Summary:

This article describes how to add a Hanwha Fisheye camera to Genetec, by set a lens code and calibrate the camera.

Note: The lens code will be determined by the model.
See this article for a complete list of codes.

Step By Step Guide:

1. Open the Config Tool, go to Video Unit.

2. Select the Video Unit in question.

3. Select the Hardware Tab of the Fisheye camera to be configured.

4. Set the Lens Type to Panamorph.

5. Click the Pencil to the right of the Panamorph dropdown.

6. Set the orientation to either ceiling or wall.

7. Select the proper Lens Type from the list (See De-warp Code article link below.)

8. Click calibrate once the code is registered.

Note: If it fails check the motion detection tab for an improperly configured Event or
Motion Schedule.

Click here for Immervision De-warping codes

The post How to use Wisenet cameras with 3rd party VMS first appeared on NVR IPCAMERA SECURITY.

Qianniao Video Call Camera User Manual

M.Salih ASLAN — Mon, 06 Jan 2025 17:48:48 +0000

Qianniao Video Call Camera User Manual, V360 pro is a special monitoring software for network cameras that can be broadcast and used. It can watch clear and smooth real-time pictures at any time after connecting smart cameras through mobile phones. It supports functions such as two-way voice, remote PTZ control, video playback, motion detection and alarm push. It is suitable for families, shops and companies, caring for the elderly, children and pets, supervising nannies and employees, and intelligent anti-theft.

Download and install the app

1.Quickly download and install by scanning the QR code

https://www.cloudbirds.cn/download/app/cloudbirds

2.Search for “V360 Pro” in the mobile app store to download and install

Registration and login

1.New users need to register an account, click “Register Now” to enter the registration page

2.Select your country, enter your account name (phone number or email), and use the verification code to follow the prompts for registration

3.Existing accounts can be directly logged in by entering the account name and password

Qianniao Video Call Camera User Manual

Two methods of camera connection

When configuring Wi-Fi for the first time, please place the camera as close to the Wi-Fi router as possible, and then install it to the location that needs to be installed after the configuration is completed
3-1. Add a camera to the hot spot to connect the camera to the power supply. After the camera is started successfully, issue “Please use the mobile phone client software for wireless configuration” to open the mobile phone APP – click the “+” sign in the upper right corner – select “Add a hot spot”

1.Click the “+” in the upper right corner

2.Click “Add hotspot”

3.Check to confirm and click “Next”

4.Enter the Wi-Fi password and click “Next”

5.Click Switch Network to jump to the connection monitoring hotspot

6.Find the Wi-Fi at the beginning of HAP — XXXXXXX and click Connect

7.Return to APP and click Next after the connection is successful

8.Wait for the device to go online, and the page will jump after the connection is successful

9.Connect successfully, click to view

3-2. QR code addition

1.Open the V360 Pro APP and click the “+” sign in the upper right corner

2.Click “Smart Add”

3.Click Next

4.Enter the Wi-Fi password and click Next to generate the QR code

5.Place the QR code in front of the camera lens at a distance of approximately 10cm to 20cm. Hear the “Wi Fi recognition successful prompt tone”,Waiting for the phone to automatically redirect to the connection page

6.Wait for the device to go online, and the page will jump after the connection is successful

7.Connect successfully, click to view

Home page

Real time screen

Click on the homepage preview image to enter the real-time screen.

Sharing function

6-1 Share by entering an account (Enter the user’s registered mobile phone number or email account Share)

6-2 Share through face-to-face QR code scanning.

Recording function

Alarm record: Object movement detected after turning on motion detection will be recorded
Full time record: Full time recording
Plan record: The time period for recording can be set

Alarm function

Turn on the push switch and motion detection, and the camera alarm information can to send to your phone.

1.Movement detection: When surrounding objects move, an alarm will be triggered.

2.Human Shape Detection: When someone is detected, an alarm will be triggered.

Cloud Storage Playback

Video replay

Mobile Tracking

When surrounding objects move, the camera automatically rotates the lens to track and locate them

1.Click on camera settings – click on motion tracking

Screen settings

How long can the screen be reset without operation be set.

1.Click on Camera Settings – click on Screen Settings.

2.After selecting the screen rest time, click OK.

Video call function

Can make video calls with bound accounts.

1.When only the main account adds a device, make a call Both button 1 and call button 2 are call buttons, which can be pressed to Video call with the main account.

2.In the case where both the main account and the shared account are bound to the device, call button 1 corresponds to calling with the main account, and call button 2 corresponds to calling with the shared account.

3.After pressing the call button to call the user, if the app does not connect to the video call, pressing the call button again after 5 seconds will stop the call.

FAQs:

1. What if I can’t connect to the network?

If you use Wi-Fi,please make sure that the Wi-Fi password is correct. Do not plug in the network cable, and hear the video camera send out power-on music at the same time. After resetting with the reset pin,select Smart Add and follow the prompts. Note: It is the first choice to ensure that the camera is powered on,and to hear the warning sound of the camera when it is started normally. The camera needs to use the standard power supply,and the mobile phone power supply cannot guarantee the normal operation of the camera.

2. What is the problem with image jamming?

The camera needs a certain upload bandwidth to maintain a stable connection. It is recommended that the uplink bandwidth of the network where the camera is located be more than 2M,and the downlink bandwidth of the network where the mobile phone is located be more than 2M. If the camera is connected to Wi-Fi many people using Wi-Fi will also lead to image affected.

FCC Caution:

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception,which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

To maintain compliance with FCC’s RF Exposure guidelines, This equipment should be installed and operated with minimum distance between 20cm the radiator your body: Use only the supplied antenna.

Search Terms:

Qianniao video call camera manual, Qianniao camera user manual, Qianniao camera setup guide, Qianniao camera instructions, Qianniao video camera manual, Qianniao webcam manual, Qianniao camera user guide, Qianniao camera quick start guide, Qianniao camera installation guide

Qianniao video call camera setup, how to set up Qianniao camera, how to connect Qianniao camera to computer, Qianniao camera driver download, Qianniao camera software download, Qianniao camera troubleshooting guide, Qianniao camera microphone setup, Qianniao camera video settings, Qianniao camera compatibility, Qianniao camera system requirements, Qianniao camera user manual PDF, Qianniao camera warranty information

video call camera, webcam, USB camera, computer camera, video conferencing camera, online meeting camera, live streaming camera, camera for video calls, camera for online classes, camera for remote work, camera setup, camera installation, driver installation, software installation, video quality, audio quality, microphone settings, camera settings, compatibility issues, troubleshooting, user manual, quick start guide, technical support, customer support, online help

“Qianniao video call camera not working”, “Qianniao camera microphone not working”, “Qianniao camera blurry image”, “Qianniao camera driver installation problems”, “how to update Qianniao camera drivers”, “Qianniao camera compatible with Windows 10/11”, “Qianniao camera compatible with Mac OS”, “Qianniao camera for Zoom/Skype/Microsoft Teams”, “Qianniao camera setup for beginners”, “Qianniao camera troubleshooting for video and audio issues”, “Qianniao camera user manual download PDF free”, “where to find Qianniao camera drivers”, “Qianniao camera warranty claim process”

Qianniao 1080p video call camera manual, Qianniao HD video call camera setup, Qianniao wide angle video call camera manual, Qianniao with microphone video call camera instructions, Qianniao with noise reduction video call camera setup

The post Qianniao Video Call Camera User Manual first appeared on NVR IPCAMERA SECURITY.

Troubleshoot Offline Camera

M.Salih ASLAN — Sun, 15 Dec 2024 09:27:11 +0000

Troubleshoot Offline Camera, Are your cameras offline? Use this guide to fix the issue. When one of your cameras is offline, you are unable to view recorded video and may not be able to see your camera live on any of your monitors on location.Here are some signs that you camera has gone offline:

• The local monitor(s) in your office/location show a black square or displays a NO VIDEO message where the camera is supposed to be:

• From the Video page in the Solink platform, you can hover over your locations to display camera information and determine whether your cameras are offline:

• You are not able to load video on the mobile apps or web application.

• One or more of your Solink Video Alarm cameras displays as offline:

What to do When Your Camera is Offline

The Solink support team is ready to help. Our team works with your location(s) to troubleshoot camera issues so that you can get back to recording as soon as possible. To do this, we check the following, based on your camera type:

Troubleshoot Offline Camera

IP Cameras: What to Look For

Solink support can identify what type of camera you have. IP cameras usually have one Ethernet cable connected to the camera.

These types of cameras optimize connection by getting power (Power over Ethernet, or POE for short) and transmitting data (sending data to the Solink system) over a single cable. A typical IP camera and Ethernet connection looks like this:

An Ethernet cable’s end looks like this:

Each camera will have an Ethernet cable that connects into a POE switch. In most environments, the switch will look similar to the following:

How to Troubleshoot an Offline IP Camera

Once you have found the POE switch, ensure that:

• All connections are securely fastened.

• The POE switch has lights for each cable (both on the cable, and on the LED panel on the front – normally, each port has one light for Link, and one for POE.

• No cables have broken ends/clips.

If everything is connected tightly and all cables have lights, you can attempt to restart the POE switch. Sometimes, a camera may become “frozen” and need a physical reboot.

Note: If you know which cable goes to the specific camera you need to troubleshoot, you can unplug and replug the cable. This is the same as rebooting the switch. Rebooting the POE switch causes all cameras to go offline for a short period of time until it powers back up fully.

If the camera still does not come back online after a physical reboot, it is possible that there is an issue on the camera end – either the cable is broken between the switch and the camera, the cable is unplugged at the camera side, or the camera itself has physical damage or defects. Solink support can assist with confirming this.

Analog Cameras – What to Look For

Solink support can identify if your cameras are analog. Analog cameras usually have 2-3 cables attached – one for power, one for video signal, and one (optional) for an audio signal.

The different cables look similar to the following image:

If your cameras are analog, Solink supplies an analog encoder to your location. This device converts the old analog signal into digital so that we can record it properly on our system. A standard analog encoder is displayed in the following image:

Your analog camera video cables are connected to the rear side of the encoder.

The power cables for your analog cameras are usually wired to a CCTV power supply box, or are plugged into a UPS. The image below displays an example of a CCTV power supply box:

How to Troubleshoot an Offline Analog Camera

If an analog camera is offline, you will either see NO VIDEO text on the Solink interface (and Live Monitor, if applicable), or a black screen for some models. In this case, check the following:

• Ensure all cables are properly connected to the analog encoder. BNC cables are round and silver and connect to the rear side of the encoder.

• Ensure that the CCTV power supply is either plugged in properly; or if you are using a breaker box, ensure it is powered on and there are lights on all connections within the box.

If all cables are tightly connected and power seems to be working for all cameras, you may require an on-site technician. It is possible that the cabling, cable ends (BNC), power supply, or the camera itself has an issue or defect. Solink support can assist.

Status of the Solink Software

Solink support can help confirm that there are no issues with the Solink interface itself that would cause a camera to stop recording. Please feel free to reach out to us at any time to confirm if there are any issues.

Troubleshoot Live Monitor

Is your live monitor down? Use this guide to troubleshoot.

If you encounter any of the following issues, please read the instructions in this section to attempt to troubleshoot the issue or reach out to our support team via live chat, phone or email.

No Input/Blank Screen

If the live monitor displays no input or a blank screen, try troubleshooting the issue with the following steps:

1.Check if the recording device is turned on. If not, turn the device on (this could take up to 10 minutes). The photos below display two different models of the recording device, for reference:

2. If the recording device is on but the live monitor is still not working, ensure the cables are connected correctly; you should have an HDMI cable connected to HDMI port 1 or port 2. Additionally, follow the cord and ensure that it is securely plugged in to your monitor as well.

3. Reboot the HDMI/VGA adapter (the device shown in the following image). To reboot this device:

• Locate the VGA/HDMI adapter on the cord between the recording device and the monitor.

• Unplug both sides of the cord and wait 20-30 seconds.

If you followed the steps above and the issue still persists, please contact our support team via live chat, phone or email:

• Live Chat: Available in the bottom corner of the Solink platform, Help Center, mobile apps, and our website

TurboNAS Login Screen

Please let the support team know if this screen is displayed. Use live chat or send the team an email at How To Setup Nas For Hikvision Ip Camera

Frozen Cameras

If any cameras are frozen on your live monitor, try the following steps to troubleshoot the issue:

1.Navigate to the Video page.

2.Each of your locations display the number of online cameras. Additionally, if you hover over a location, a health indicator displays to inform you of any offline cameras. In the following image, the health indicator is showing that the store has 21 out of 22 cameras online and which camera is offline:

3. If all cameras are online and your device is online or offline – please contact our support team using the information at the bottom of this section.

If some cameras are offline, please follow the steps in Troubleshoot Offline Camera.

As always, you can contact our support team with the following methods:

offline camera, camera not working, camera troubleshooting, camera error, security camera problems

IP camera offline, WiFi camera offline, CCTV camera offline, surveillance camera offline, security system troubleshooting

why is my camera offline, how to fix offline camera, camera not connecting, camera no signal, camera lost connection

camera power supply, network connection, camera settings, firmware update, camera hardware failure

camera black screen, camera frozen, camera no image, camera no sound, camera not recording

security camera, IP camera, WiFi camera, CCTV, surveillance system, troubleshooting

my IP camera is offline, how to fix a camera that won’t turn on, camera keeps going offline, camera not showing live view, camera not recording to NVR

smart home, IoT, home security, surveillance, network troubleshooting, device connectivity

camera troubleshooting guide, camera troubleshooting tips, camera repair, camera maintenance, camera warranty

The post Troubleshoot Offline Camera first appeared on NVR IPCAMERA SECURITY.

How To SetUp Bird Lover Bird Feeder Camera

M.Salih ASLAN — Fri, 12 Jul 2024 14:42:46 +0000

How To SetUp Bird Lover Bird Feeder Camera, This article contains everything you need to know about how to use Bird Lover Bird Feeder Camera, the various ways to add them, setting up Bird Feeder camera features, and more, and will continue to be updated.

Smart Bird Feeder Camera,1080P HD Camera Auto Capture Bird Videos & Solar Panel, App Notify When Birds Detected, Free AI Identify Bird Species, Bird House with Built-in Microphone.

Download Bird Lover app

Download and install the Bird Lover App for either IOS or Android.

Login Bird Lover app

Once downloaded, the APP will prompt you to register your device. Enter your phone number or email address which one makes you feel comfortable and select the country you live in. You will receive the registration code. Input the registration code, then create a password.

Note

· Before installing the Bird Feeder Camera, please connect and test the camera to see if it works properly.

· Keep the feeder and all accessories out of the reach of children and pets.

· Make sure the camera is fully charged before using it for the first time.

· Do not expose the camera lens to direct sunlight.

· Do not soak the bird feeder in water.

· Please use 2.4 GHz WI-FI to connect the Bird Feeder Camera.

· Please keep away from strong light when pairing.

· Please keep the Bird Feeder within the range of the WI-FI signal.

Indicator Description

Camera turn on	Red light always ON
Pairing mode	Red light fast blinking
Network connecting	Green light fast blinking
Network connected	Green light always ON
Abnormal status	Red light slow blinking. (Need to reset)
During firmware update	Yellow light always ON
Charging status	White light always ON during charging and OFF after fully charged

Connect Bird Lover Bird Feeder Camera To Wifi

1. Turn on the Bird Lover Bird Feeder camera power and you will see the indicator light flashing quickly and hear a sound.

2. Open the Bird Lover App, click +, select your Bird Feeder Camera (you can choose one at random, the connection is the same), and then follow the instructions of the App.

3. Bird Lover Bird Feeder Camera only supports 2.4G wifi, please make sure your current wifi is 2.4G.
Enter your wifi password, make sure the wifi password and wifi are correct and click Next.

4. Scan the QR code with the Bird Feeder camera. You will hear a prompt sound after a successful scanning.

NOTE: The QR code needs to be aimed at the camera below

5. Wait for Bird Lover Bird Feeder Camera to connect to your wifi, about 60-120 seconds.

Detection settings

1. Turning on or off the “Motion Detection” at the Features interface.

2. Make sure there is an option to turn on notifications.

Click “ME” in the lower right corner, Click the settings button in the upper right corner,Click App Notification.

3. Click “Alarm” to turn on or off. You also can set schedule for “Do Not Disturb Schedule” at the same interface.

Identify live birds

1. Click “bird” icon

2. Click “Gallery”-Click “photo”-Click “bird” icon

Reset Bird Lover Bird Feeder Camera

Press and hold the reset button for 5 seconds to reset the camera.

Bird Lover APP INTERFACE INTRODUCTION

1.Quality adjustment: you can choose HD or SD

2.Battery Remaining Capacity

3.Voice switch

4.Zoom in the screen for camera

5.Screen horizontal and vertical adiustment

6.Take photo

7.Bird recognition

8.Shot videos

9.Playback for previous

10.View photos or videos took

11.Check out the bird collection

12.Share the device

13.Motion detection(Click to turn on/off)

14.Device Volume

15.One-Way Talk

16.Siren

17.Notification for motion detection

18.Cloud storage service

19.History for bird recognition

20.Back to all function interface

Install Bird Feeder Camera

1. Stick the sticker on the tree or wall and drill holes within the range marked on the sticker.

2. Insert the green plastic screw spacers into the hole.

3. Fix the bracket with long screws.

4. Install the bird feeder and align the three holes underneath.

5. Fix bird feeder with three short screws.

6. Install the perch with the two screws in the package.

7. The bird house can rotate left and right.

How to Charge Bird Lover Bird Feeder Camera?

1.Rotate the camera down.

2.Connect the solar charging cable.

3.Or remove the camera and charge it with the charging cable.

Bird Lover Bird Feeder Camera FAQ and Troubleshooting

How to get it to connect to two different routers?

It cannot be connected to two different routers at the same time.If you want to change routers, you will need to reset the camera and reconnect your phone and camera. Please make sure that your phone and camera are both connected to the same Wi-Fi network before pairing.

How to reset Bird Lover Bird Feeder Camera?

1.Switch on the camera and wait for the camera to start.

2.Press and hold the Reset or Sync button for 5s to reset the camera, the reset button is next to the USB charging port.

3.After reset the camera will reboot, then you can start to connect the camera.

Why The current network is in poor condition/The APP keeps going round in circles?

The network signal is weak if there are walls between the outlet, router and phone. This is because the network signal is absorbed or blocked by walls or large obstacles. It will help to have strong Wi-Fi with a Wi-Fi extender/booster.

How to charge Bird Feeder Camera?

A solar charging panel integrated into the roof can provide a constant source of power to support the smart bird camera. You can charge the battery of the Bird Box Camera via USB for continuous charging at night and on rainy days.

Why the Bird Lover Bird Feeder Camera battery is drain so fast?

It is low power consumption camera. Plus the solar panel power in charge, it can maintain the daily energy consumption in sunny day. If the battery drains too fast, you should check:

· Whether you check the camera with APP too often.

· Whether the camera is always waking up due to too many birds visiting.

· Is the Wi-Fi performance good or not? If the camera loses Wi-Fi or the Wi-Fi is too weak, the camera will keep searching for the Wi-Fi signal until it runs out of power.

How to identify birds species?

Simply click on the “Identify” icon and the app will identify the bird species and provide a description of the bird. See the manual for details.

Why the recognition result is wrong?

The accuracy of the results depends on the angle and clarity of the bird images.

To ensure a correct result, please ensure that the image is clear enough. The identifying features (bird’s head, tail, wings or pattern on feathers) should not be obscured by obstructions.

The bird should be in the main position in the picture; try to capture the best moment to recognise the bird if the previous recognition accuracy rate is too low; if there are two or more bird species in a picture, the identified result will be the one in the main position.

How many account can connect this Bird Lover Bird Feeder Camera ?

Only one account can connect to Bird Lover Bird Feeder Camera, you can share it with other accounts through the sharing function.

Can I use the Bird Lover Bird Feeder Camera without a TF storage card?

It is not affected for daily use without TF storage card. Without storage card, it can receive notifications, watch in real time, take pictures and record videos (It will be stored in the APP Gallery );

Just can’t record.

Will this camera show video through the app if my phone is 5g?

Yes.

The post How To SetUp Bird Lover Bird Feeder Camera first appeared on NVR IPCAMERA SECURITY.

Thermal Monocular Camera user manual

M.Salih ASLAN — Mon, 08 Jul 2024 08:20:38 +0000

You’ll be able to detect animals or people obscured by darkness or fog with the ACH20-1B Portable Thermal Monocular Camera from Lorex. The device is equipped with an aiming laser and rangefinder, and it can record photos and video to microSD cards up to 256GB, so you can share them to your devices via built-in Wi-Fi. Digital zoom provides a better view of your target, and you can select from multiple color palettes including iron red, rainbow, white hot, and alarm. The built-in rechargeable battery will run up to five hours on a charge. Built sturdy for frequent use, the ACH20-1B is IP67-rated waterproof, submersible, and drop-tested to withstand falls from 6.6′ to a hard surface..

ACH20-1B Thermal Monocular Camera: Using the App

Take some time to learn about using your thermal monocular camera through the companion Thermal Connection app.

Live View Settings

The Live View is the first screen you will see when your camera connects to the app. It includes the following features:

1.Camera’s Live View footage

2.Digital Zoom

3.Color Palette

4.Full-screen display (record images & videos)

Digital Zoom

Zoom in on a certain part of your camera’s image to magnify details.

1.From Live View, tap .

2.Tap your preferred zoom range.

3.Tap OK to save.

Color Palette

Select your camera’s color palette for enhanced visual representations of thermal imaging.

1.From Live View, tap .

2.Tap on one of the following color palettes:

• Whitehot: The most used palette, Whitehot displays warmer objects in white and then cooler objects in black, and everything in between in a shade of gray.

• Ironrow: This is a general-purpose palette that uses a variety of colors to showcase heat distribution. Red indicates the highest temperature, with an array of colors cooling off to blue as the temperature in the image decreases.

• RainBow: Best suited for scenes with minimal heat change, RainBow uses different colors to display slight temperature changes despite low-contrast conditions.

• Warning: Based off Whitehot, Warning showcases warmer objects in a white color with heat indicated by a vibrant red. This palette was designed to quickly detect body heat.

3.Tap OK to save.

Note: Not all color palettes are suited for every situation. Select the option that best shows the thermal differences for your specific application.

Record Images & Videos

1.From Live View, tap .

2.Tap the screen to display the capture and record icons.

3.To capture images: Tap .

4.To start or stop recording videos: Tap .

Note: A blinking red dot next to a recording timer on the left of the screen indicates that your camera’s recording.

Function Settings

Enable some of your camera’s features, like the laser pointer, fire detection, or track hot and cold points.

Laser Pointer

Use the laser pointer to illuminate a point of interest with a bright spot of colored light.

LASER RADIATION:

Exposure to laser light can cause significant damage to the eyes. Never look into the laser beam directly or through a piece of optical equipment.

1.Tap Function.

2.Tap to enable Pointer. The laser pointer automatically turns on.

After a few seconds, the laser pointer automatically turns off.

Fire Detection

Detect fires in your camera’s image with a red box surrounding the source. If enabled, you can set the fire detection sensitivity from high to low.

1.Tap Function.

2.Tap Fire Detection.

3.Tap on one of the options:

• Off: Fire detection is turned off.

• High, Middle, or Low Sensitivity: Your camera will detect fires based on the sensitivity level.

4.Tap OK to save.

Hot & Cold Points

Track the hottest and lowest temperatures in your camera’s image at the same time. If enabled, your camera’s image will display a red target tracking the hottest point and a blue target tracking the lowest point.

1.Tap Function.

2.Tap to enable Hotspot Tracking.

System Settings

Customize your camera’s system settings or sign out.

Automatic Sleep Mode

Select how long your camera waits before entering sleep mode.

1.Tap System.

2.Tap Automatic Maintenance.

3.Tap Auto Sleep Setting.

4.Tap on one of the options:

• Off: Automatic sleep mode is turned off.

• 10 Mins, 5 Mins, 3 Mins, 1 Min: Your camera will automatically go into sleep mode after the selected time. Shorter times preserve your camera’s battery life.

5.Tap OK, then Save.

Automatic Shutdown

Select how long your camera waits before turning off.

1.Tap System.

2.Tap Automatic Maintenance.

3.Tap Auto Power OFF Setting.

4.Tap on one of the options:

• Off: Automatic shutdown is turned off.

• 60 Mins, 30 Mins, 10 Mins, 5 Mins: Your camera will automatically shutdown after the selected time.

5.Tap OK, then Save.

Change Measurement Unit (Meter to Feet)

Change your camera’s measurement unit.

1.Tap System.

2.Tap Unit.

3.Tap on one of the options:

• Meter: Measure using a metric unit.

• Feet: Measure using an imperial unit.

4.Tap OK to save.

Sign Out

Disconnect your camera from the app by signing out of the app.

1.Tap System.

2.Tap Sign Out.

3.Tap OK.

Restore to Default Settings

Restore your camera’s menu and app settings to its factory default settings.

1.Tap System.

2.Tap Restore the Default.

3.Tap OK.

ACH20-1B Thermal Monocular Camera: Troubleshooting

The following article provides some troubleshooting tips for using your thermal monocular camera.

Camera’s image/screen is blurry.

Adjust your camera’s diopter to your eyesight. Before you begin, it is highly recommended that you adjust your camera’s diopter to your eyesight. Focusing your view will minimize eye strain and fatigue.

1.Point your camera at something solid.

2.Begin turning the diopter adjustment dial. As you are adjusting the dial, move it left or right until the display appears clearly in your camera’s screen.

Camera’s Wi-Fi hotspot is not showing.

• Wait a moment for it to appear in your phone’s Wi-Fi settings.

• When enabling your camera’s hotspot in your camera’s settings, try to press a couple more times.

• Ensure you have allowed the app to use your location, otherwise it will not be able to detect your camera’s Wi-Fi. Navigate to your phone’s settings, then open the Thermal Connection app settings, and enable Location — While Using the App.

Camera is not connecting to the app.

The Wi-Fi password is case sensitive. Make sure you enter the serial number in the same letter format, whether that is uppercase or lowercase.

Camera has disconnected from the app.

• Your camera’s hotspot dropped. Enable your camera’s wi-fi hotspot once more, and then login to the app again.

• After being inactive, your camera will either go into sleep mode or automatically shutdown, which in turn causes it to time-out in the app. To connect to the app again, you will need to first tap System > Sign Out.

Camera’s Live View is frozen in the app.

If the Live View is frozen perform a hard close of the app, then open it again.

Digital zoom is not working.

Digital zoom will not work while your camera’s menu is open. Press to exit the menu.

Camera is not recording images and videos.

Recording images and/or videos will not work while the menu is open or when your camera is connected to a computer. Press to exit the menu.

Camera’s screen is black.

Restart your camera. Press and hold to turn your camera off, and then back on.

Camera is not charging or slow to charge.

• Ensure you use the supplied micro-USB cable and that it is properly connected.
DANGER

◦ Improper battery replacement or use may result in fire, explosion, or other hazards.

◦ Only use accessories regulated by the manufacturer. Never use the charging cable or power adapter with another product.

◦ Make sure the plug is properly connected to the power socket.

◦ DO NOT charge your camera within 2 m of flammable materials.

◦ DO NOT connect multiple devices to one power adapter. The plug in the power socket could overheat and possibly cause a fire.

• Ensure the USB Mode is set to Off.

◦ Press and hold to open the menu.

◦ Press or to navigate to USB Mode.

◦ Press to open the setting.

◦ Press to select Off.

◦ Press to confirm your setting.

◦ Press the exit the menu.

Camera’s battery keeps draining.

You can preserve your camera’s battery life in the following ways:

• Turn off any camera settings or functions that are not being used.

• Use your camera without the app. First, sign out your camera from the app, and then turn the Wi-Fi hotspot off.

◦ Press and hold to open the menu.

◦ Press or to navigate to WiFi.

◦ Press to open the setting.

◦ Press to select Off.

◦ Press to confirm your setting.

◦ Press the exit the menu.

• Set your camera to go into automatic sleep mode after 1 minute of inactivity has passed. First set your camera’s sleep mode (Suspend Mode) to be automatic, and then set the automatic sleep mode (Auto Suspend) to 1 minute.

◦ Press and hold to open the menu.

◦ Press or to navigate to Suspend Mode.

◦ Press to open the setting.

◦ Press to select Automatic.

◦ Press to confirm your setting.

◦ Press to navigate to Auto Suspend.

◦ Press to open the setting.

◦ Press to select 1 Min.

◦ Press to confirm your setting.

◦ Press the exit the menu.

• Set your camera’s screen brightness to low.

◦ Press and hold to open the menu.

◦ Press or to navigate to Brightness.

◦ Press to open the setting.

◦ Press to select Low.

◦ Press to confirm your setting.

◦ Press the exit the menu.

• Set your camera’s automatic shutdown to 60 minutes or less.

◦ Press and hold to open the menu.

◦ Press or to navigate to Auto Shutdown.

◦ Press to open the setting.

◦ Press to select 60 Mins or less.

◦ Press to confirm your setting.

◦ Press the exit the menu.

Camera’s image has lots of graininess or scratches.

• Turn your camera off, attach the lens cap, and allow it to rest for a few hours before using again.

• To improve your camera’s image quality set the FFC Mode to Auto.

◦ Press and hold to open the menu.

◦ Press or to navigate to FFC.

◦ Press to open the setting.

◦ Press to select Auto.

◦ Press to confirm your setting.

◦ Press the exit the menu.

• To manually correct pixel defects in your camera’s image, set the DPC settings to Manual.

◦ Press and hold to open the menu.

◦ Press or to navigate to DPC.

◦ Press to open the setting.

◦ Press to select one of the options:

· Auto: (Default) Your camera automatically calibrates defective pixels.

· Press to start auto DPC.

· Close the lens cap until your camera signals that auto correction is complete.

· Manual: Correct the defective pixels manually.

· Press to start DPC manually.

· Press to switch between the X-axis and Y-axis.

· Press and hold or to start correction.

· Restore: DPC is restored to original state.

◦ Press to confirm your setting.

◦ Press the exit the menu.

ACH20-1B Thermal Monocular Camera: Frequently Asked Questions

The following FAQ answers many of the general questions about your thermal monocular camera.

How does my thermal monocular camera work?

To improve the visibility of objects in complete darkness, haze, or tough conditions, your thermal monocular camera uses infrared sensors to detect heat given off by a person, animal, or other objects. It creates images of that radiation called thermograms, which display the relative temperatures of different objects with different shades or colors. In a thermogram, warm objects stand out in a contrast or often cooler background. It is widely used in outdoor scenarios for hunting, rescue, animal observation, and more.

Is my thermal monocular camera battery-operated or hard wired?

Your thermal monocular camera is battery-operated, however, to charge the battery you will need to connect the micro-USB cable into your camera’s USB port and the other end into a power source.

Does my thermal camera only work at night?

No. Although thermal imaging cameras are most commonly used for nighttime vision, they can also be useful in daylight. The detection of heat radiation and the high contrast of thermal imaging cameras allow you to see the outlines of (warm-blooded) animals that camouflage well in their environments. It can also help distinguish animals or people in foggy or smoky conditions.

Can my thermal camera see-through walls, metal, or glass?

No, thermal imaging cameras do not see-through surface but detect surface temperatures.

Is thermal imaging and night vision the same thing?

No, thermal imaging can produce pictures without visible light while night vision cameras work by boosting ambient light. Their only common purpose is increasing visibility in low light conditions.

Can bright sunlight damage my camera’s lens?

Yes, aiming your camera’s lens with the lens cap open at powerful light sources (i.e. the sun) is not recommended, as this may adversely affect the accuracy or damage the thermal imager.

What is the clicking noise my camera makes?

This is simply the noise your camera makes while you are shifting it between different fields of view. The noise you are hearing is your camera focusing and calibrating the image to achieve the highest resolution possible.

Should I charge my camera’s battery before first use?

Since your camera’s battery is delivered partially charged, it is recommended that you fully charge it before first use.

How do I charge my camera’s battery?

1.Insert the adapter plug for your region into the back of the universal power adapter.

2.Open the sealing cap covering your camera’s USB port.

3.Connect the micro-USB cable to your camera’s USB port and the other end of the cable into the universal power adapter.

4.Plug into a power source.

Your camera has the following 4 battery charging statuses, as shown by the LED charging indicator located under the USB port.

• Red: Charging

• Green: Fully Charged

• Off: Not Charging

• Flashing Red & Green: Charging Error

How do I turn my camera on or off?

Press and hold .

Where can I find the mobile app?

The Thermal Connection Application can be downloaded on your smartphone with a valid Internet connection from iTunes or Google Play respectively.

• To download the app for iOS, click here.

• To download the app for Android, click here.

See the article Connecting to the App for more details.

Why do I need to allow my Location Permission on the app?

The app requires permission to detect your Wi-Fi network in order to connect your camera to the app.

How do I connect my camera to the app?

See the article Connecting to the App for full details.

How do I disconnect my camera from the app?

For steps on disconnecting your camera from the app, see the article Using the App.

What is my camera’s Wi-Fi name and password?

• Wi-Fi Name: Your camera’s Serial Number (S/N)

• Wi-Fi Password: The last 8-digits of your camera’s Serial Number (S/N)

Where can I find my camera’s serial number?

Your camera’s serial number can be found on:

• The serial tag located on the side of your camera.

• Your camera’s system information.

◦ Press and hold to open the menu.

◦ Press or to navigate to (System Information).

◦ Press to open your camera’s system information.

How do I record images & videos?

• To capture images: Press

• To start or stop recording videos: Press and hold for 3 seconds. A blinking red dot next to a recording timer on the left of the screen indicates that your camera is recording.

Note: Your camera cannot record images or videos while the menu is open or when connected to a computer.

For steps on recording images and videos from the app, see the article Using the App.

How do I zoom in my camera’s image?

To switch the zoom range: Press . Keep pressing to zoom in and out.

For steps on using digital zoom from the app, see the article Using the App.

How do I turn the laser pointer on?

LASER RADIATION:

Exposure to laser light can cause significant damage to the eyes. Never look into the laser beam directly or through a piece of optical equipment.

To turn the laser on: Quickly press two times.

For steps on using the laser pointer from the app, see the article Using the App.

How do I change my camera’s color palette?

To quickly change the color palette: Press .

For steps on switching the color palette from the app, see the article Using the App.

Which color palettes can I choose from?

Select your camera’s color palette for enhanced visual representations of thermal imaging. Switch between any of the following color palettes:

• White Hot: The most used palette, White Hot displays warmer objects in white and then cooler objects in black, and everything in between in a shade of gray.

• Iron Red: This is a general-purpose palette that uses a variety of colors to showcase heat distribution. Red indicates the highest temperature, with an array of colors cooling off to blue as the temperature in the image decreases.

• Black Hot: Black Hot is the inverted version of White Hot, displaying warmer objects in black and then cooler objects in white, and everything in between in a shade of gray.

• Alarm: Based off White Hot, Alarm showcases warmer objects in a white color with heat indicated by a vibrant red. This palette was designed to quickly detect body heat.

Note: Not all color palettes are suited for every situation. Select the option that best shows the thermal differences for your specific application.

How do I measure my target’s distance?

Measure the range distance between your camera and your target using the pre-set ranging modes for animals, people, etc.

• Press and hold to open the menu.

• Press or to navigate to Ranging Mode.

• Press to open the setting.

• Press to select one of the options:

◦ Wolf: Measure your distance from a wolf, with a pre-set height of 1.2 m.

◦ Customize: Enter a custom height to measure your distance from your target.

◦ Wild Boar: Measure your distance from a boar, with a pre-set height of 0.9 m.

◦ Human: Measure your distance from a human, with a pre-set height of 1.8 m.

◦ Rabbit: Measure your distance from a rabbit, with a pre-set height of 0.3 m.

• Press to confirm your setting.

• Press to exit the menu.

How do I change my camera’s measurement unit?

For steps on changing the measurement unit from the app, see the article Using the App.

How do I track hot & cold points?

• Press and hold to open the menu.

• Press or to navigate to Hot Point.

• Press to open the setting.

• Press to select one of the options:

◦ Off: Hot and cold points is turned off.

◦ On: Your camera will track hot and cold points.

• Press to confirm your setting.

• Press to exit the menu.

For steps on enabling hot & cold points from the app, see the article Using the App.

How do I enable fire detection?

Detect fires in your camera’s image with a red box surrounding the source. If enabled, you can set the fire detection sensitivity from high to low.

• Press and hold to open the menu.

• Press or to navigate to Fire Warning.

• Press to open the setting.

• Press to select one of the options:

◦ Off: Fire detection is turned off.

◦ High, Middle, or Low: Your camera will detect fires based on the sensitivity level.

• Press to confirm your setting.

• Press to exit the menu.

For steps on setting fire detection from the app, see the article Using the App.

How do I enable the fire detection alarm?

Set your camera to sound an alarm when fire is detected in the image.

Note: The fire detection alarm works only when your camera has fire detection enabled on either High, Middle, or Low.

• Press and hold to open the menu.

• Press or to navigate to Alarm.

• Press to open the setting.

• Press to select one of the options:

◦ Off: Fire detection alarm is turned off.

◦ On: Your camera will sound when fire is detected.

• Press to confirm your setting.

• Press to exit the menu.

How do I export recordings?

Export recorded images and videos from your camera’s microSD card.

• Press and hold to open the menu.

• Press or to navigate to USB Mode.

• Press to open the setting.

• Press to select Mass Storage.

• Press to confirm your setting.

• Connect the micro-USB cable into your camera’s USB port and the other end into an available USB port on your computer.

• The microSD card’s storage will open on your computer desktop. Select files to export, then copy them onto your computer.

• After exporting, disconnect the micro-USB cable from your camera and computer.

• Press to select USB Mode Off.

• Press to confirm your setting.

• Press to exit the menu.

Where does my camera store recorded images and videos?

Your camera stores recorded images and videos onto the microSD card.

What is my camera’s maximum storage capacity?

You can insert a microSD card with up to 256GB storage space.

How do I hide the icons on the top right of my camera’s image?

• Press and hold to open the menu.

• Press or to navigate to Status Bar.

• Press to open the setting.

• Press to select Off.

• Press to confirm your setting.

• Press to exit the menu.

How do I change the language displayed in my camera’s menu?

• Press and hold to open the menu.

• Press or to navigate to Language.

• Press to open the setting.

• Press to select your preferred language.

• Press to confirm your setting.

• Press to exit the menu.

Note: This will only change the language in your camera’s menu, not the app.

How do I restore my camera’s settings to default?

For steps on restoring your camera’s settings to default from the app, see the article Using the App.

How do I update my camera?

Update your camera through the microSD card.

Note: To download the latest firmware update for your camera, contact the Technical Support team.

• Press and hold to open the menu.

• Press or to navigate to USB Mode.

• Press to open the setting.

• Press to select Mass Storage.

• Press to confirm your setting.

• Connect the micro-USB cable into your camera’s USB port and the other end into an available USB port on your computer.

• The microSD card’s storage will open on your computer desktop. Copy the update program to the microSD card.

• Press and hold and at the same time for 3 seconds. A blue screen will indicate that an update is in progress.

After a few minutes the update will complete and you will see your camera’s live view image.

Where can I download my camera’s latest firmware update?

To download the latest firmware update for your camera, contact the Technical Support team.

Can I mount my camera to a tripod?

Yes, the tripod thread can be found on the bottom of your camera.

Can I access my camera’s Live View from an external monitor?

Yes, you can access your camera’s Live View from your computer by connecting your camera using the micro-USB cable.

What is the buzzer option in the app settings?

The buzzer is not compatible with your camera.

ACH20-1B Thermal Monocular Camera: Connecting to the App

Follow the steps below to connect your thermal monocular camera to the Thermal Connection app.

Note: The frequency bands and transmitting power (radiated and/or conducted) nominal limits applicable to this radio equipment are as follows: Wi-Fi 2.4 GHz (2.4 GHz to 2.4835 GHz) 20 dBm.

Step 1 – Download the App

Download your camera’s mobile app, Thermal Connection.

• To download the app for iOS, click here.

• To download the app for Android, click here.

Step 2 – Enable Your Camera’s Wi-Fi Hotspot

Looking into your camera:

• Press and hold to open the menu.

• Press or to navigate to WiFi.

• Press to open the setting.

• Press to select AP (Access Point).

• Press to confirm your setting.

• Press the exit the menu.

Step 3 – Connect to the App

1.Open the app.

2.Tap Switch WIFI.

3.Tap on your Wi-Fi settings, and then tap your camera’s name.

◦ Wi-Fi Name: Your camera’s Serial Number (S/N)

◦ Wi-Fi Password: The last 8–digits of your camera’s Serial Number (S/N)

4.Tap Connect WIFI.

5.Enter your camera’s Wi-Fi password, and then tap Next.

You will now be able to view your camera from the app and make some minor setting adjustments.

The post Thermal Monocular Camera user manual first appeared on NVR IPCAMERA SECURITY.

VOSKER V300 Ultimate Camera Setup and User Guide

M.Salih ASLAN — Thu, 04 Jul 2024 20:01:42 +0000

VOSKER V300 Ultimate Camera Setup and User Guide, EXPERIENCE THE ULTIMATE OUTDOOR SURVEILLANCE SOLUTION Whether you’re looking to protect your property or business, the V300 ULTIMATE provides autonomous surveillance that can keep going for months in the most challenging conditions. Say goodbye to cables and hello to effortless setup in any outdoor environment away from Wi‑Fi.

VOSKER V300 Ultimate Camera Setup and User Guide

HOW TO UPDATE YOUR V300 ULTIMATE CAMERA FIRMWARE

VOSKER V300 Ultimate
.

Latest firmware released: January 23, 2024

Installation instructions for PC :

1.Format the SD card (Format : FAT32).
You may watch this tutorial on YouTube.

2.Download the update file:

1.American devices: v1.5.0-4 US (260 Mb)

3.Open the downloaded .zip file by double-clicking on it.

4.Extract the files from the .zip file.

5.Copy the extracted files into the SD card.
It is essential to copy the files AND NOT the folder:
Good: “SD Card/ Files”
Not Good: “SD Card/301/Files”

6.Make sure the camera is turned OFF.

7.Insert the SD card into the camera.

8.Cover the camera or put it on a table (face down), to avoid any false trigger during the update.

9.Turn the camera on.

10.Wait until the LED status light completely turns OFF.

Installation instructions for MAC :

1.Format the SD card (Format : MS-DOT(FAT).
You may watch this tutorial on YouTube.

2.Download the update file:

1.American devices: v1.5.0-4 US (260 Mb)

3.Double-click on the .zip file.

4.Copy the extracted files onto the SD card.
It is important to copy the files AND NOT the folder:
Good “SD Card/Files”
Not Good “SD Card/301/Files”

5.Eject the SD card from the computer.

6.Make sure the camera is turned OFF.

7.Insert the SD card into the camera.

8.Cover the camera or put it on a table (face down), to avoid any false trigger during the update.

9.Turn the camera on.

10.Wait until the LED status light completely turns OFF.

How to Install your V300 Ultimate Camera

Before installation

Verify:

• All batteries are fully charged.

• The camera is synchronized in the VOSKER app.

• The camera gets a good signal strength on location.

• Photos and videos are displayed in the events tab.

What you’ll need for installation

Choose between:

• flat mounting plate;

• wood screw mounting option.

Recommended installation – Camera

1.Avoid direct sunlight hitting the lens. The camera should be facing North or South to avoid glare or overexposure as the sun rises or sets.

2.Avoid moving objects causing false detection (branches, long grass, etc).

3.Place the camera about 10ft to 100ft away from your target to have a good field of view.

4.From the VOSKER app, adjust the motion sensor sensitivity setting to “Medium” as a starting point.

5.Always test your camera before leaving the area. Make sure you receive a photo in your mobile app.

Recommended installation – Universal Solar Power Bank

1.Place the panel within the range of the supplied USB-C cable (approx. 3ft.)

2.Make sure it facing South, in an area that gets a good amount of sunlight during the day. This will help maximize the battery life of your camera.

3.Tilt the panel at about 45°.

For more information on how to install your VOSKER camera to get the best picture quality, read the article “What Can I Do To Increase My Photo Quality?”.

Download:

› Quick Start Guide (PDF)

Troubleshooting steps:

1.Check if the Universal Solar Power Bank is charged by holding TEST button for 5 seconds. All the red lights should turn on.

If the Universal Solar Power Bank is discharged, charge it by plugging the DC power adapter in the 5 V IN port.

2. Use the supplied USB-C cable from the camera to the USB-C port on the back of the Solar Power Bank.

3.Check if the output cable is in good condition (not chewed, cut, etc).

4.Clear all debris, dust and snow off the Universal Solar Power Bank.

5.Reassess if the location and orientation provide optimal sunlight to the solar panel. If possible, choose a south-facing position.

6.Before leaving the area, trigger a photo and check your app to ensure proper network connection.

CAUTION:

• Do not drop, disassemble or puncture the power pack.

• Do not place in fire, extremely high temperature, or water.

• If you notice something not right when in use or when charging, like melting, a bulge in the housing or the unit getting extremely hot, stop using it immediately.

WARNING: Failure to follow these safety instructions may result in fire, electric shock, damage, or other injuries. This power pack is not a toy. Keep away from children and operate outside.

HOW TO INSTALL YOUR V300 CAMERA

Before installing your camera, we recommend that you test the coverage of the location you will be placing your camera. Consider using a VOSKER security box to protect your V300 security camera against theft and breakage.

Here are some of the best practices for installing your VOSKER camera:

1.Place the camera about 3 feet above the ground or at the subject’s height.

2.Make sure your camera is perfectly upright, aiming parallel to the ground

3.Place the camera about 10ft to 100ft away from your target to have a good field of view.

4.Adjust the motion sensor sensitivity setting to “Medium” as a starting point.

5.The camera should be facing North or South to avoid glare or overexposure as the sun rises or sets.

Note: Make sure to place the camera in an area that gets a good amount of sunlight during the day (enough to cover 50% of the solar panel). This will help maximize the battery life of your camera.

For more information on how to install your VOSKER camera to get the best picture quality, read the article “What Can I Do To Increase My Photo Quality?”.

HOW TO ACTIVATE MY V300 CAMERA?

Before activating your camera:

• Charge the battery unit, V-LIT-B3, for at least 24 hours before putting it into the camera. Use the provided USB cable for charging. Once plugged in, the LED on the battery unit will turn red. You will know the charge is complete when the LED turns green.

• Open the panel at the bottom of the camera and insert the provided MicroSD card into the slot.

Note: A 24-hour charge of the battery unit is recommended before the first-time installation.

Activating your camera with VOSKER mobile app:

1.Download the VOSKER mobile app. This will allow you to control your VOSKER camera remotely.

• Google Play Store (Android)

• Apple App Store (iOS).

2.Activate the first camera in your account.

1.Open the VOSKER app and log in to your account.

2.Press “ACTIVATE NEW CAMERA” from the Welcome screen. Follow the instructions.

3.Activate subsequent cameras in your account.

1.Press the “CAMERAS” tab, at the bottom of the screen.

2.Press the “+” button in the upper right corner.

3.Follow the instructions.

Activating your camera with the VOSKER web app:

1.Log in to your account.

2.Click the “+” button on the main screen.

3.Follow the instructions.

Turning your camera on:

1.When you turn on the camera, it will start searching for a signal and the status light will flash green.

2.Once the signal is stable, you should see steady signal bars, depending on coverage strength.

3.A 30-second countdown will start when the front delay LED starts flashing red.

4.Once the countdown is complete, the photo mode is activated.

The V300 powers on and secures a strong signal.

5.All the lights will turn off and the camera is now ready to take photos/videos.

6.In the “Cameras” tab, press the camera’s “…” menu to access the “Status” tab of your VOSKER application. This will allow you to check the “Last sync” to see if the camera has updated its status with the most recent information.

7.You can then change the settings according to your preference. The new settings will take effect at the next transfer time.

Note: There may be a 20-120 seconds delay for the camera to make the first communication or transfer the first photo/video to the app.

EVERYTHING YOU NEED TO KNOW ABOUT V300 LIVE STREAMING

A strong cellular signal on both devices will ensure smooth live streaming.

The V300 series offers the amazing feature of live-streaming as a 40-minute add-on that can be shared between compatible devices over a 12-month period.

Want to test it out first? Upon activation, every V300 includes two minutes of live streaming during the free seven-day trial period.

How to start a live-streaming

1.Check the signal. Make sure you have a good signal on the V300 and on your smartphone. A strong signal on both devices will provide a smooth experience and image quality.
Check how to improve your connectivity.

2.Press the yellow button. You have two ways of starting a live-streaming session.

• Via the Home screen. Click on the round yellow button to get to the live-streaming screen. If you have many V300, you will have a button for each one.

• Via every photo/video. Click on a picture or a video taken by a V300, and press the yellow button “Start Live Streaming”.

3.Press “PLAY” in the dark video screen. It might take a few seconds to load on your phone. The stronger the signal, the less time it will take to start.

4.OPTIONAL – Boost the quality. Toggle on the Max Quality under the video to get a higher bit rate (960 kbps). At this pace, the time left is reduced by four. It means if you have 40 minutes left in High Quality, it will turn into 10 minutes in Max Quality.
Remember: if the live-streaming may be choppy at times, a recording in Full HD will appear in the app after the session, and will also be saved on your MicroSD card.

5.Monitor how much time is left. In the video, you can see how much time is left on your Live Streaming add-on and make smart decisions. If you are running out of minutes, you can buy another add-on, valid for the next 12 months, shareable among your live-streaming cameras.

6.Watch it again in Full HD. Get the full quality once the live-streaming is over, without any buffering. It will be available in the app for a full year. You can also find The Full HD video on the MicroSD card in the camera.

What is the difference between live-streaming and 10-second Full HD video?

The live-streaming allows you to see what is happening live around your camera. It can last as long as you have live-streaming minutes in your account. It is great when you receive a notification, and you want to check if there are still some movements.

Your camera stores a 10-second Full HD video on the servers at every detection. You can request the video to understand better what happened during the detection. Simply click on a photo and press the button “Request Full HD video”.

What is the impact on the battery life?

The more you use those features, the more it takes a toll on the battery life.

This is especially true if the V300 doesn’t get a steady and strong signal. Just like your cell phone, the camera will work harder to connect to the cellular tower and communicate information.

If you see the battery life dropping, consider adding the Universal Solar Powerbank to sustain your camera from 6 to 12 months.

How to buy additional live-streaming minutes?

You can easily purchase a live-streaming add-on which will add 40 minutes shareable among all VOSKER streaming devices for the next 12 months.

Mobile app:

1.Click on the “Cameras” tab at the bottom of the screen.

2.Click “See plan” under one of your V300 cameras.

3.From the “Plan” tab, click “ADD” live streaming.

4.Follow the purchasing steps.

Web app:

1.Once logged in to the web app, click on “MANAGE PLAN” under your V300 model.

2.Click on “Add” under the live streaming option.

3.Follow the purchasing steps.

Warning: you need a transmission plan (Base, Alerted or Elite) before buying the live-streaming add-on.

The post VOSKER V300 Ultimate Camera Setup and User Guide first appeared on NVR IPCAMERA SECURITY.

Unbricking your Dahua IP camera (Tips, Tricks & Firmware)

M.Salih ASLAN — Tue, 14 May 2024 14:34:50 +0000

Unbricking your Dahua IP camera (Tips, Tricks & Firmware), I am starting this thread to capture a bunch of information in one spot to assist those with “bricked” cameras due failed firmware upgrades. I bought my first Dahua IP camera just a couple weeks ago. I was impressed & pretty happy with it, but upon reading about new capabilities in newer firmware, I decided to upgrade it. Then like many others on here, I lost access to the Web GUI and the camera was no longer functioning.

I spent the last two weeks getting to know everything about these cameras and this thread will capture all this information. It will take me several weeks to document all the information so please be patient.

There are a variety of problems that I will try my best to explain and share the possible solutions. I have gotten pretty comfortable with these cameras and have purposely bricked them to various degrees of severity just to validate the recovery process. Most people “brick” their cameras trying to upgrade the firmware. This is not a serious issue and it can be corrected very easily. The camera runs an upgrade service on port 3800. The configTool always shows a default port of 37777 but this is not an issue as it can do the upgrade on port 3800 anyway. Change your port to 3800 and use a firmware file lsted below and you are back in business.

I will keep updating this post as I get more time to write all the details around recovery. I will also post links to over 40+ firmware files that and which cameras they will work with. It will take me a bit of time to capture all this information, so please be patient.

How to Download and Prepare Firmware

This guide will show how to download and prepare the firmware file for a Dahua device.

Firmware files for Dahua devices can be found at Firmware by Device or the specific product page for the device

Firmware is typical provided in a ZIP file, a compressed file format

This file will contain the actual firmware file, which needs to be extracted from the ZIP file in preparation for the upgrade

Prerequisites

• Computer with internet access (to download firmware file)

• Dahua device

Video Instructions

Step by Step Instructions

Confirm the Model and current firmware of Dahua device

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Info

3. Click Version

The Device Type will be displayed

The current System Version will be displayed

Download the firmware file for device from DahuaWiki

4. In a browser go to DahuaWiki.com

Under Specifications, Firmware, & Manuals

Click the device type (in this example Recorder)

5. Enter the device model into the field

6. The results will be filtered

7. Click the firmware icon to download the firmware file

8. The file will download

Extract the firmware file to local computer

9. Right click the Start Menu / Windows icon in the bottom left of the screen

Select File Explorer

10. Select Desktop

11. Click Home

Then click New folder to create a new folder to extract the contents of the firmware zip file

12. Find the created folder in the list, double click to open

13. Under the Downloads window of the browser, click ‘Show in folder’

A new File Explorer window should open containing the directory the firmware zip was downloaded to

Locate the file in the list

14. Right click

Select Cut

15. Select the window with the new directory

Right click in the window

Select Paste

The folder will appear in the directory

16. Right click the file

17. The contents of the zip file will appear in a new window

18. Click to select all files in the folder

Drag and drop the files to the created folder

The files will appear in the directory

The firmware file will appear in the directory ready to use

Unbricking your Dahua IP camera (Tips, Tricks & Firmware)

BRICKED CAMERA? How can you tell?

There are several types of “BRICKED” camera conditions and they have varying levels of severity and also varying levels of complexity for recovery. Most are simple and caused by bad firmware uploads. The worst will require a full rebuild of the partitions which load the kernel, software and all other data.

1. The first step in identifying the severity of your issue is to determine what still working on your camera. In order to do that, lets remove as many variables as possible to the troubleshooting process. If possible, connect the camera ethernet and PC ethernet on it’s own switch and make sure that no vlan tagging is enabled on the switch.

Next, you need to figure out if the IP address is still reacheable. Ping the last known ip address. The default address for most cameras is 192.168.1.108.

If you don’t know it you can use the arp/ping method to configure which adds as startic arp entry to a new ip address. (This feature is enabled on the camera by default)

2. Once you have a pingable IP, you need to know what services are still active on the camera. This can be done with a simple port scanner. I have added a link to below in tools.

3. Run the port scanner and record which ports are still open. In many cases port 23 and port 3800 will still be open. If this is your situation, it is a very simple fix. If no ports are open, you will need to do a full image load which is more complex.

The typical ports that you would see are:

23 – Telnet access

80 – Web User interface

443 – SSL

554 – Real time streaming port

3800 – Upgrade Deamon

5000 – UPnP

37777 – TCP Video streaming

37778 – UDP Video Streaming

42323 – Real time remote runner

Plus a whole bunch more of UDP ports and more TCP ports

REPAIR WITH PORT 3800

Download a step by step guide (DAHUA IP Camera Recovery v1.0.pdf) with screen prints @ http://tinyurl.com/lbl3up7

1A. If port 3800 is open you can connect with the Dahua Config tool (link below in tools). I tdefault to port 37777 but change it to 3800 as this port where the upgrade daemon is listening. Port 37777 is a redirect but it won’t work if your firmware has failed.

Launch the config tool and click on login button. Type the IP address , username and password then port 3800.

Open a know working firmware file and upload to the camera.

1B. If port 3800 is not open, go to the next step to enable port 3800.

2. If you have telnet access, you can login with putty. Link to putty below in tools. The default Web UI password is admin / admin.

In older firmware the telnet account is root / vizxv

In newer firmware the telnet account is admin / 7ujMko0+”web UI password” —> 7ujmko0admin

Once connected you can execute a ps command to see running processes. /usr/sbin/upgraded process is what listens on port 3800 for the firmware binary file.

There is also another copy in /var/tmp/

A useful tip for watching the upgrade process is to kill the “upgraded” process that is running and re-launch it in the foreground to watch the upgrade.

~#>ps

625 root 0:00 [mtdblock3]

630 root 0:00 [mtdblock4]

635 root 0:00 [mtdblock5]

772 root 0:00 [ubi_bgt7d]

776 root 0:00 [ubifs_bgt7_0]

790 root 0:00 /sbin/telnetd

798 root 0:00 [OSA_796_1]

860 root 0:00 syshelper elper 60

861 root 0:00 /usr/sbin/upgraded

869 root 0:00 [dsplogd]

870 root 0:00 [encode_guard]

889 root 0:00 [flush-ubifs_6_0]

923 root 3:29 ./VideoDaemon AEWB AF TVOUT

~#> kill -9 861

~#> /usr/sbin/upgraded

[OSA-APP] OSA Build on Apr 19 2014 at 09:55:50.

[OSA-APP] SVN NUM: 1609.

[libpdi] libpdi.so Build on Apr 19 2014 at 10:06:34.

[libpdi] SVN NUM: 13790.

[libpdi] Flashtype = 4,patSize = 100000,rwSize = 800,ersSize = 20000

22:52:46|[crypt] crypt_open ok!

Name: upgraded, bulid date: Apr 19 2014 09:17:58, svn: 255

[libpdi] >——-getSystemInfo——->

Fail to get env authcode!

[libpdi] Get authcode error

@@@@ buf = PZC4MU056W00XXX

22:52:52|[pdc] WARN (MISC_ioctl|493): Get SdCard cfg failed !

[libpdi] deviceType: IPC-HFW4300S-V2

[libpdi] processor: A5S88

[libpdi] hardwareVersion: 1.00

[libpdi] appAutoStart: 1

[libpdi] serialNumber: PZC4MU056W00XXX

[libpdi] processorCount: 1

[libpdi] deviceClass: IPC

[libpdi] noPtz: 1

[libpdi] noSdCard: 1

[libpdi] bandWidth: 48

[libpdi] <——-getSystemInfo——-<

UPGRADED_MSG: Can’t Open /mnt/mtd/Config/passwd

UPGRADED_MSG: Login success!

UPGRADED_MSG: Kill 976 successful

[libpdi] Read: blkIndex: 1,pageIndex: 0,byteIndex: 0 ,fLag: ff

[libpdi] Write: blkIndex: 1,pageIndex: 0,byteIndex: 0 ,fLag: 0

UPGRADED_MSG: reset_watchdog

UPGRADED_MSG: Receive A4(alarm)

UPGRADED_MSG: reset_watchdog

UPGRADED_MSG: Receive A1(alive package)

UPGRADED_MSG: reset_watchdog

UPGRADED_MSG: Received : 29868252, FileSize : 29868252

UPGRADED_MSG: Download Complete

UPGRADED_MSG: DoDownLoad success!

UPGRADED_MSG: Flash init success

UPGRADED_MSG: hwid file success!

Fail to get env native!

UPGRADED_ERR: LINE: 1074: invalid file: Install.lua

UPGRADED_MSG: zip file total size: 40900220

[libpdi] >——-getSystemInfo——->

Fail to get env authcode!

[libpdi] Get authcode error

@@@@ buf = PZC4MU056W00XXX

22:53:10|[pdc] WARN (MISC_ioctl|493): Get SdCard cfg failed !

[libpdi] deviceType: IPC-HFW4300S-V2

[libpdi] processor: A5S88

[libpdi] hardwareVersion: 1.00

[libpdi] appAutoStart: 1

[libpdi] serialNumber: PZC4MU056W00XXX

[libpdi] processorCount: 1

[libpdi] deviceClass: IPC

[libpdi] noPtz: 1

[libpdi] noSdCard: 1

[libpdi] bandWidth: 48

[libpdi] <——-getSystemInfo——-<

UPGRADED_MSG: packet.name: SD6XXX, board.name: IPC-HFW4300S-V2

UPGRADED_MSG: packet.hardver: , board.hardver:

UPGRADED_MSG: packet.name: IPC-HX3XXX, board.name: IPC-HFW4300S-V2

UPGRADED_MSG: packet.hardver: , board.hardver:

UPGRADED_MSG: Verify version success

Header CRC Checking … OK

Image Name: kernel.img

Image Type: kernel.img (gzip compressed)

Data Size: 2546876 B, Bytes = 2.43 MB

Load Address: 0XC80000

Data CRC Checking … OK

Programing start at: 0XC80000

[libpdi] write update Flag

[libpdi] Read: blkIndex: 0,pageIndex: 0,byteIndex: 0 ,fLag: ff

[libpdi] Write: blkIndex: 0,pageIndex: 0,byteIndex: 0 ,fLag: 55

[libpdi] Flash_createPartionTab:6

[libpdi] Erase Partion: 6

[libpdi] FlashErase: addr= 0x0xc80000,blkNum:44, blkSize:0x20000,len:0x580000

<5>UBIFS: un-mount UBI device 2, volume 0

<5>UBIFS: un-mount UBI device 4, volume 0

Upgrade : Complete Total 6%…

Header CRC Checking … OK

Image Name: partition-x.cramfs.img

Image Type: partition-x.cramfs.img (gzip compressed)

Data Size: 4160 B, Bytes = 0.00 MB

Load Address: 0X500000

Data CRC Checking … OK

Programing start at: 0X500000

[libpdi] Flash_createPartionTab:3

[libpdi] Erase Partion: 3

[libpdi] FlashErase: addr= 0x0x500000,blkNum:8, blkSize:0x20000,len:0x100000

Upgrade : Complete Total 6%…

Header CRC Checking … OK

Image Name: romfs-x.ubifs.img

Image Type: romfs-x.ubifs.img (gzip compressed)

Data Size: 7340096 B, Bytes = 7.00 MB

Load Address: 0X1200000

Data CRC Checking … OK

Programing start at: 0X1200000

[libpdi] Flash_createPartionTab:7

[libpdi] Erase Partion: 7

[libpdi] FlashErase: addr= 0x0x1200000,blkNum:64, blkSize:0x20000,len:0x800000

Upgrade : Complete Total 24%…

Header CRC Checking … OK

Image Name: pd-x.ubifs.img

Image Type: pd-x.ubifs.img (gzip compressed)

Data Size: 1966144 B, Bytes = 1.88 MB

Load Address: 0X940000

Data CRC Checking … OK

Programing start at: 0X940000

[libpdi] Flash_createPartionTab:5

[libpdi] Erase Partion: 5

[libpdi] FlashErase: addr= 0x0x940000,blkNum:26, blkSize:0x20000,len:0x340000

Upgrade : Complete Total 28%…

Header CRC Checking … OK

Image Name: user-x.ubifs.img

Image Type: user-x.ubifs.img (gzip compressed)

Data Size: 21233728 B, Bytes = 20.25 MB

Load Address: 0X2200000

Data CRC Checking … OK

Programing start at: 0X2200000

[libpdi] Flash_createPartionTab:9

[libpdi] Erase Partion: 9

[libpdi] FlashErase: addr= 0x0x2200000,blkNum:204, blkSize:0x20000,len:0x1980000

Upgrade : Complete Total 80%…

Header CRC Checking … OK

Image Name: custom-x.ubifs.img

Image Type: custom-x.ubifs.img (gzip compressed)

Data Size: 1966144 B, Bytes = 1.88 MB

Load Address: 0X600000

Data CRC Checking … OK

Programing start at: 0X600000

[libpdi] Flash_createPartionTab:4

[libpdi] Erase Partion: 4

[libpdi] FlashErase: addr= 0x0x600000,blkNum:26, blkSize:0x20000,len:0x340000

Upgrade : Complete Total 85%…

Header CRC Checking … OK

Image Name: web-x.ubifs.img

Image Type: web-x.ubifs.img (gzip compressed)

Data Size: 5505088 B, Bytes = 5.25 MB

Load Address: 0X1A00000

Data CRC Checking … OK

Programing start at: 0X1A00000

[libpdi] Flash_createPartionTab:8

[libpdi] Erase Partion: 8

[libpdi] FlashErase: addr= 0x0x1a00000,blkNum:64, blkSize:0x20000,len:0x800000

Upgrade : Complete Total 99%… [libpdi] Read: blkIndex: 0,pageIndex: 1,byteIndex: 0 ,fLag: ff

[libpdi] Write: blkIndex: 0,pageIndex: 1,byteIndex: 0 ,fLag: aa

Upgrade : Complete Total 100%… UPGRADED_MSG: will reboot system

[libpdi] rebootSystem: i will reboot

[libpdi] Read: blkIndex: 1,pageIndex: 0,byteIndex: 0 ,fLag: ff

[libpdi] Write: blkIndex: 1,pageIndex: 0,byteIndex: 0 ,fLag: 0

[libpdi] pdi:system will reboot!!

Here you can see each partition being loaded wit the individual img files. I will write a quick how to on loading each one individually at a later time.

If you chose a valid firmware file, you will be back in working order. If you still have problems, repeat with another firmware file till you have a valid file. The IPC-HFW4300S-V2 is not natively compatible with all other 4300S firmware. I am in the process of writing a how to that explains how to over come this issue.

UNBRICK WITH UBOOT via SERIAL

NOTE: This section is coming soon… I’m gathering all the images I need for various camera types

OTHER USEFUL INFORMATION (to be sorted later)

The firmware consists of several images that are loaded into various partitions in flash in a UBI file system. You can load each partition separately if needed. More on this later…. (I’ll put a guide together on flashing and recovering partitions)

Once you telnet into the camera, there are number of useful binaries in the user shell that can help correct and diagnose some of the problems people are experiencing. One of the helpful steps is to kill the /var/tmp/upgraded process and run it in the foreground so you can see what is going on and easily capture error messaged. The /var/tmp/upgraded process is what opens the port 3800 and allows you to connect to the camera with the config tool if your web services have failed. There is also another copy in usr/sbin/.

Also, in there is a command to reset all the parameters back to factory defaults (username, password, ip address back to 192.168.1.108 etc.) This can be accomplished with /sbin/clearparam.

Another issue that people run into is the constant reboot issue. This can be caused by a failed process. The main application which provides all the camera capabilities (web interface, streaming, etc.) is /usr/bin/sonia. This process is what makes most firmware different from version to version (sort of). There are also changes to the web partition which contains the web server pages that /usr/bin sonia hosts on port 80. The sonia process is invoked by a shell script in init.d and if the process is killed, the camera reboots after a few minutes. This has cause many people issues when trying to “unbrick” the camera since you only have a few minutes between reboots.

To stop the reboots you can update the flash. There is a parameter called appauto that tells the camera to auto start /us/bin/sonia. If you want the camera to start and not invoke the shell script that launches sonia, you need to set appauto to 0. This will stop the camera from rebooting when sonia is not running.

This cam be accomplished by running ‘/sbin/appauto 0’. To turn it back on, just run /sbin/appauto 1. This writes the boot parameter in flash that the kernel reads before starting the process. You can check the current status of the appauto bootparameter with ‘cat /proc/dahua/bootpara’ It will only show what the parameter was when you booted up, so if you changes it you need to reboot to see the change in /proc/dahua/bootpara.

Realtime streaming URL – rtsp://192.168.1.108/cam/realmonitor?channel=1&subtype=0&proto=Onvif

You can change the subtype to 1 for the secondary stream also you can add user:password@ in front of the IP address if you have the permissions set requiring it.

You can use the HTTP API to configure some parameters that are not yet in the web UI. For instance, another member discovered he could enable NFS through the web UI in addition to the local SD card. This config is not possible through the web interface as you need to pick one or the other.

These documents details the API of Dahua video products (links provided to some of the versions below). Programmers or users can access and configure Dahua video products through the API. Every setting of the camera is available through the API whereas only a small number are available through the WEB interface. The document with version 1.10 is available with firmware version 2.0 and above. This document with version 1.20, 1.21, 1.22, 1.23,1.24,1,25,1,26,1,27,1,28 is available with firmware 2.210 and above.This document with version 1. 29 ,1.30, 1.31, 1.32, 1.33, 1.34, 1.35,

1.36 is available with firmware 2.210 and above.This document with version 1.37 is available with firmware 2.212, 2.4 and above.

I have also done a bit of testing around the tftp process that is invoked in u-boot that looks for upgrade_info_7db780a713a4.txt and failed.txt. I think with a little more work, I’ll figure out if there is a recovery method using tftp without serial access. This would be necessary if you lose telnet access and need to rebuild the kernel partition that hosts telnetd.

Tools

DAHUA IP Camera Recovery v1.0.pdf………………….. http://tinyurl.com/lbl3up7

Port Scanner ………………………………………….. http://tinyurl.com/q53pojg

Putty …………………………………………………….. http://tinyurl.com/lvbbmsq

Tftp Server …………………………………………….. http://tinyurl.com/m46wnhe

Dahua Docs & Tools

DAHUA_HTTP_API 1.0 .pdf ………………………………………… http://tinyurl.com/lb43lga

DAHUA_HTTP_API_1.23.pdf ………………………………………… http://tinyurl.com/lrwye3k

DAHUA_HTTP_API_FOR_IPC 1.28.pdf …………………………………. http://tinyurl.com/kskrcay

DAHUA_HTTP_API_FOR_IPC&SD-V1.36.pdf ……………………………… http://tinyurl.com/mooccf9

DAHUA_HTTP_API_FOR_IPC&SD-V1.37.pdf ……………………………… http://tinyurl.com/kvyddfp

DAHUA_HTTP_API_FOR_DVR_V1.29.pdf ………………………………… http://tinyurl.com/klc72tr

General_ConfigTool_Eng_V1.0.5.R.120428.zip …………………… http://tinyurl.com/mwlzbb3

General_ConfigTool_Eng_V1.06.1.T.120807.zip …………………… http://tinyurl.com/leudphu

General_ConfigTool_Eng_V1.07.2.R.130304.zip ………………….. http://tinyurl.com/obs5ud7

General_ConfigTool_Eng_V1.07.3.R.130701.zip ………………….. http://tinyurl.com/o6p628f <—- Use this one

General_ConfigTool_Eng_V2.00.0.R.140410.zip …………………… http://tinyurl.com/nbqtgev

Firmware Files

Firmware files are grouped by camera type and video signal (NTSC –> Eng_N / PAL –> Eng_P / or BOTH –> Eng_NP)

Files are ordered by version number with the latest Firmware in blue.

Files with DH_ prefix are DAHUA direct firmware files and those with General_ prefix are general release for OEM cameras but I’ve had good luck with both.

DH_IPC-HX1100_Eng_NP_V2.210.0000.3.R.20140416.bin ………………………………………….. http://tinyurl.com/m2jf3qv

General_IPC-HX3(2)XXX_Eng_N_V2.210.0001.0.R.20130517.bin ……………………………………….. http://tinyurl.com/q98zg9x

General_IPC-HX3(2)XXX_Eng_P_V2.210.0001.0.R.20130517.bin ………………………………………… http://tinyurl.com/nekapn3

General_IPC-HX3(2)XXX_Eng_NP_V2.210.0001.0.R.20130517.bin ……………………………………… http://tinyurl.com/p59ym6z

General_IPC-HX3(2)XXX_Eng_P_V2.211.0000.0.R.20130726.bin ………………………………………… http://tinyurl.com/my54r9z

General_IPC-HX3(2)XXX_Eng_N_V2.212.0000.0.R.20131206.bin ……………………………………….. http://tinyurl.com/lrvtm2z

General_IPC-HX3(2)XXX_Eng_P_V2.212.0000.0.R.20131206.bin ………………………………………… http://tinyurl.com/n9rv23n

General_IPC-HX3(2)XXX_Eng_N_V2.212.0001.0.R.20131224.bin ……………………………………….. http://tinyurl.com/l5kg2d9

General_IPC-HX3(2)XXX_Eng_P_V2.212.0001.0.R.20131224.bin ………………………………………… http://tinyurl.com/q6c2gox

DH_IPC-HX3(2)XXX_Eng_NP_8M_V2.212.0000.4.R.20140307.bin ……………………………………….. http://tinyurl.com/mnzx33h

DH_IPC-HX3(2)XXX_Eng_NP_8M_V2.212.0000.5.R.20140326.bin ……………………………………….. http://tinyurl.com/ke285w5

DH_IPC-HX3(2)XXX_Eng_NP_8M_V2.212.0000.6.R.20140419.bin ……………………………………….. http://tinyurl.com/mllzcox

General_IPC-HX3(2)XXX_Eng_P_V2.420.0000.0.R.20140414.bin ………………………………………… http://tinyurl.com/nftaogy

DH_IPC-HX3(2)XXX_Eng_N_V2.420.0000.0.R.20140414.bin ……………………………………………. http://tinyurl.com/ma5q64d

General_IPC-HX5(4)XXX_Eng_P_V2.210.0000.2.R.20130821.bin …………………………………………. http://tinyurl.com/pdcdmdk

General_IPC-HX5(4)XXX_Eng_N_V2.210.0000.4.R.20130911.bin ……………………………………………….. http://tinyurl.com/pdoxjzj

General_IPC-HX5(4)XXX_Eng_P_V2.210.0000.9.R.20131217.bin ……………………………………………….. http://tinyurl.com/p3g4t54

General_IPC-HX5(4)XXX_Eng_N_V2.210.0000.10.R.20140111.bin ……………………………………………… http://tinyurl.com/mnjpd79

General_IPC-HX5(4)XXX_Eng_P_V2.210.0000.12.R.20140225.bin ……………………………………………… http://tinyurl.com/nssnph6

DH_IPC-HX5(4)XXX_Eng_NP_V2.210.0000.12.R.20140225.bin …………………………………………….. http://tinyurl.com/lcjr8xv

DH_IPC-HX5(4)XXX_Eng_NP_V2.210.0000.16.R.20140421.bin …………………………………………….. http://tinyurl.com/k67gu9u

DH_IPC-HX5(4)XXX_Eng_NP_V2.210.0000.18.R.20140429.bin ……………………………………………. http://tinyurl.com/n779scx

General_IPC-HX5(4)XXX_Eng_N_V2.210.0000.21.R.20140613.bin ……………………………………………… http://tinyurl.com/qd2thhe

General_IPC-HX5(4)XXX_Eng_P_V2.210.0000.21.R.20140613.bin ……………………………………………… http://tinyurl.com/p8q75b4

General_IPC-HX5(4)XXX_Eng_N_V2.400.0000.0.R.20131231.bin ……………………………………………….. http://tinyurl.com/kmd7hu9

DH_IPC-HX5(4)XXX_Eng_N_Stream3_V2.420.0000.0.R.20140419.bin ………………………………………….. http://tinyurl.com/mb75g2n

DH_IPC-HX5(4)XXX_Eng_P_Stream3_V2.420.0002.0.R.20140621.bin …………………………………….. http://tinyurl.com/laj29k5

General_IPC-HX5(4)XXX_Eng_N_Stream3_V2.420.0000.0.R.20140419.bin ………………………………….. http://tinyurl.com/mzw85fz

General_IPC-HX5(4)XXX_Eng_P_Stream3_V2.420.0000.0.R.20140419.bin ………………………………….. http://tinyurl.com/ov6krph

General_IPC-HX5(4)XXX_Eng_P_Stream3_P2P_V2.420.0000.0.R.20140419.bin …………………………… http://tinyurl.com/oxgblkq

General_IPC-HX5(4)XXX_Eng_N_Stream3_V2.420.0002.0.R.20140621.bin ………………………………….. http://tinyurl.com/kejg3fv

General_IPC-HX5(4)XXX_Eng_P_Stream3_V2.420.0002.0.R.20140621.bin ………………………………….. http://tinyurl.com/pfmevdu

General_IPC-HX5(4)XXX_Eng_N_Stream3_V2.420.0003.0.R.20140930.bin ……………………………………….. http://tinyurl.com/kchslos

General_IPC-HX5(4)XXX_Eng_N_V2.420.0003.0.R.20140930.bin ……………………………………………….. http://tinyurl.com/ok4f8fx

General_IPC-HX5(4)XXX_Eng_N_Stream3_V2.420.0005.0.R.20141205.bin ………………………………………. http://tinyurl.com/qbrfg3k

General_IPC-HX5(4)XXX_Eng_P_Stream3_V2.420.0005.0.R.20141205.bin ………………………………….. http://tinyurl.com/ot99vgw

DH_IPC-HX8XXX_Eng_NP_V2.400.0000.2.R.20140506.bin …………………………………………………. http://tinyurl.com/lbar98x

I will also post the bare metal img files when I get some time which contain the firmware and all the img files including the update.img that can be used for serial recovery.

I have just started the process of uploading firmware… There are much more to come as well as many more camera models.

Also if you have any you want to share please PM me what you have and where I can link them to this thread.

Thanks to Euly for sharing firmware files!

IMPORTANT NOTE FOR IPC-HFW4300S-V2 CAMERAS

The new camera appears to have differences (a few that I already found) that makes some of the general firmware incompatible with them. I have found a workaround, but it is complex. I will try to summarize it in a separate thread in the following weeks. I will also repackage the newest firmware files in versions that will work for the V2 cameras. Stay tuned! In the meantime, you can use General_IPC-HX5(4)XXX_Eng_N_V2.210.0000.21.R.20140613.bin or the PAL equivalent to recover your camera.

Well, that’s all I have time to share for now, but I’ll do my best to put together a comprehensive guide to the inner workings of these cameras and a guide to unbrick in any failed software situation.

Thanks and take care.

The post Unbricking your Dahua IP camera (Tips, Tricks & Firmware) first appeared on NVR IPCAMERA SECURITY.

Factory Reset Akuvox Devices v2

M.Salih ASLAN — Wed, 01 May 2024 19:53:06 +0000

Factory Reset Akuvox Devices v2, The Akuvox Company is a global leading provider of smart intercom and smart home products and solutions. The company is committed to unleashing the power of technologies to improve people’s lives with better communication, greater security, and more convenience.

Our products and solutions have been deployed and used daily in more than 100 countries and regions, meeting customer needs in various vertical markets that range from residential to commercial, from healthcare to public safety.

Reset Device Web Password on Akuvox Cloud Platform

Users may forget passwords for logging into device web interface. Follow the steps to reset the web password when the device is connected to Akuvox Cloud.

Step 1

Log into the Akuvox Cloud platform with an installer account.

Step 2

To go to the device Info page, follow the steps.

On the Single-tenant Manager view

1. Click User on the left column.

2. Click the Device icon of the desired user.

3. Click the Info icon of the desired device.

On the Project Manager view

1. Select Community or Office on the left upper corner.

2. Click the Info icon of the desired community or office.

3. Click Intercom Devices and then the Info icon of the desired device.

Step 3

1. On the device Info page, click the Settings button.

2. On the Settings page,

• Click One-Time AutoP.

• Fill in the autop command: Config.Settings.WEB_LOGIN.Password=admin

• Click Submit to apply changes.

Note

• If changes are not applied immediately, please reboot the device.

Factory Reset Akuvox Devices v2

Reset Door Phones through Physical Buttons

Note

Power up the devices before resetting them through the physical buttons.

S539, S532, X916 and X912

Hold the reset button with a pin and the device will be reset.

X915, E12 and DB01

Insert a PIN into the hole and hold it to reset the device.

E16, E18, E20 and E21

Remove the back cover of the door phone and hold the reset button to reset the device.

R27, R28, R29 and R20 Series

R27, R28, R29, and R20 series do not support resetting by pressing physical buttons.

Watch the video for other reset methods.

Reset Intercom 2-wire Kit Accounts for Single Tenants

Through resetting, the tenant information will be deleted while the device information will be retained after a tenant moves out. This saves time from repeatedly entering the device information.

Installers

1.Log into the SmartPlus Cloud platform with an installer account.

2.Click Role in the upper right corner to switch between single-tenant and community projects.

3.Click to reset the target user account.

After resetting, the following data will be reset:

• Family master account name. A random name will be generated by the system.

• Landline Service will be set off.

• Landline Status will be set off.

The following data will be kept:

• Family master account status, whether it is activated or expired,

• Device,

• Family SIP and Personal SIP,

• Landline Expiration Time,

• Created Time,

• Settings include IP Call Or SIP Call, Time Zone, Language, Home Automation, Premium Plan, and the With Indoor Monitor feature.

The following data will be removed:

• Family member accounts,

• Emails, mobile numbers, country/region, and landlines,

• Logs(audit logs excluded) and call histories,

• Messages and alarms,

• Accessing settings, including PIN, face data, NFC, Bluetooth, and QR Codes.

Distributors

Distributors can reset the Kit users when the Kit is added directly to the single-tenant projects under the distributor account.

1.Log into the SmartPlus Cloud platform with the distributor account.

2.Click the distributor account and Change Identity in the upper right corner to manage kit users.

3.Click to reset the target user account.

After resetting, the following data will be reset:

• Family master account name. A random name will be generated by the system.

• Landline Service will be set off.

• Landline Status will be set off.

The following data will be kept:

• Family master account status, whether it is activated or expired,

• Device,

• Family SIP and Personal SIP,

• Landline Expiration Time,

• Created Time,

• Settings include IP Call Or SIP Call, Time Zone, Language, Home Automation, Premium Plan, and the With Indoor Monitor feature.

The following data will be removed:

• Family member accounts,

• Emails, mobile numbers, country/region, and landlines,

• Logs(audit logs excluded) and call histories,

• Messages and alarms,

• Accessing settings, including PIN, face data, NFC, Bluetooth, and QR Codes.

End Users

End users can delete the family master account on the indoor monitor.

1.Tap More > Setting > SmartPlus Account > Account Info.

2.Tap Delete to delete the master account. All call logs will be deleted.

After resetting, a new QR code will be issued to the indoor monitor from the SmartPlus Cloud.

On the SmartPlus Account screen, tenants can scan the QR code to register SmartPlus accounts themselves.

How to Configure and Modify the Password

The initial password “admin” is rather weak, easy to crack, thus we provide for you the password change service.

Before Start

The difference between the user mode and admin mode on the web page

1.User mode dose not have the advanced setting for Account, Network, Upgrade, Security.

2.Under the user mode, you cannot upgrade the device.

How to configure

Website password modification

admin mode
Go to Security >Basic >Web Password Modify, choose user name as “admin”, click Change Password, then enter the old password “admin”, input the new password.

user mode
Go to Security >Basic >Web Password Modify, click Change Password, then enter the old password “user”, input the new password.

Device password modification

System code
System code is used to enter “More Interface”, to adjust the password: More>Settings>More, input the default system code “123456”, tap System Code, input the original system code and new system code.

Setting code
Setting code is used to enter “Settings”, and it is left blank by default. To adjust the password: More>Settings>More, input the default system code “123456”, tap Settings Code, leave the original settings code blank, input the new one.

Steps to Enter Device Web Interface

Factory Reset Akuvox Devices

Reset Device Web Password on Akuvox Cloud Platform

Users may forget passwords for logging into device web interface. Follow the steps to reset the web password when the device is connected to Akuvox Cloud.

Step 1

Log into the Akuvox Cloud platform with an installer account.

Step 2

To go to the device Info page, follow the steps.

On the Single-tenant Manager view

1. Click User on the left column.

2. Click the Device icon of the desired user.

3. Click the Info icon of the desired device.

On the Project Manager view

1. Select Community or Office on the left upper corner.

2. Click the Info icon of the desired community or office.

3. Click Intercom Devices and then the Info icon of the desired device.

Step 3

1. On the device Info page, click the Settings button.

2. On the Settings page,

• Click One-Time AutoP.

• Fill in the autop command: Config.Settings.WEB_LOGIN.Password=admin

• Click Submit to apply changes.

Note

• If changes are not applied immediately, please reboot the device.

Check IP Address of Akuvox Door Phones

IP address(es) can be obtained on Akuvox door phones. With the IP address, you can log into the device web interface for configuration, troubleshooting, and more.

Devices with Numerical Keys or Touch Screens

Check the IP address on the system information screen.

No.	Model	Process
1	S539/X915/X916/R29	1. On the dial interface, enter 9999 and press the Dial icon. 2. Enter 3888 and press OK to enter the system settings screen. 3. Press System Info. 4. For S539 and X915, press Network on the system info page.
2	R27/R28/S532	1. Press ✳2396# on the keypad to enter the administrator page. 2. Press 1 on the keypad.
3	E16/E18	1. Keep pressing on a random place on the device’s initial screen for about five seconds. 2. Enter admin, the default system PIN code.
4	X912	1. Press the Key icon on the screen or the keypad. 2. Enter 2396, the default system PIN code. 3. Press the Dial icon on the keypad.

Devices without Numerical Keys or Touch Screens

Check IP address through automatic IP announcement.

No.	Model	Process
1	R20A/E11/E12	Hold the Call button for several seconds until the status LED turns blue.
2	E21/DB01	Hold the push button for about five seconds.
3	R20K	Press ✳3258✳.
4	R20B	Hold the first push button for about five seconds.
5	E20S	Power on and connect the device to the network.

Note

You can also obtain the device’s IP address using the Akuvox IP scanner.

Download IP scanner:
https://knowledge.akuvox.com/docs/akuvox-ip-scanner?highlight=IP

Check IP Address of Akuvox Indoor Monitors

IP address(es) can be obtained on Akuvox indoor monitors. With the IP address, you can log into the device web interface for configuration, troubleshooting, and more.

The routes may vary by model.

In this part, C313 is taken as an example.

Model	Routes
C313	More > Status > Network
C315	More > System Info > Network
C319/S567/S563/S562/IT88/IT83/X933	Settings > System Info > Network
S565	More > Settings > System Info > Network

Exception

To check the IP address of S560, press the # key for about 5 seconds and the device will automatically broadcast its IP address.

1.To enter the system information screen, press More and then Status.

2.To check the IP address, press Network.

Note

You can also obtain the device’s IP address using the Akuvox IP scanner.

Download IP scanner:
https://knowledge.akuvox.com/docs/akuvox-ip-scanner?highlight=IP

Check IP Address of Access Control Terminals

Model

Process

A01/A02/A03/A08

Press the Reset button on the device’s back.

The device will announce the IP address automatically.

A05/A094

By IP scanner.

Obtain IP Address via IP Scanner

IP scanner allows you to search the device IP address(es) and to perform targeted device reboot, reset, network setting, etc.

Note

• Download IP scanner: https://knowledge.akuvox.com/docs/akuvox-ip-scanner

• Installation Requirements:

◦ Windows 7 operating system (64 bits) or above.

◦ Turn off the firewall on your personal computer.

Installation

1. Decompress the rar. file downloaded.
2. Double-click on the setup.exe file.

3. Go through the installation process.

a. Click Next to start the installation.

b. Check to accept the terms of the license agreement, and click Next.

c. Enter User Name and Company Name, and click Next.

d. Click Finish to install the IP scanner successfully. The software icon will appear on the desktop.

Obtain IP Address

Note

To obtain the device IP address, your personal computer should be in the same LAN as the device.

• When there are only a few devices, check the desired device IP directly on the home page.

Click Refresh to update the changes when the device information does not show up.

• When there are many devices, click Search after entering the specific MAC Address, Model, Room Number, or Firmware Version in the search box.

Additional Features

Apart from checking IP address(es), you can export device information and perform targeted device network settings and web interface access, reboot, and reset.

• Export device information in CSV. file by clicking on Export.

• To enter the setting page by clicking on the desired IP address for the following advanced features.

Note

Before applying the following changes, enter the User Name and Password. The default is admin.

• Change network setting

• Reboot

• Reset

◦ Change network settings by enabling or disabling DHCP and then clicking on Update.

◦ Reboot the device by clicking on Reboot.

◦ Reset the device by clicking on Reset.

◦ Access the device web interface by clicking on Browser.

Log into Device Web Interface

Enter the device IP address in a browser, and you can log into the device web interface for configuration, troubleshooting, and more.

• To check the IP address of different door phones, please refer to:

Check IP Address of Akuvox Door Phones

• To check the IP address of different indoor monitors, please refer to:

Check IP Address of Akuvox Indoor Monitors

Fill in the username and password to log in. The default is admin.

The post Factory Reset Akuvox Devices v2 first appeared on NVR IPCAMERA SECURITY.

Verkada Cameras Troubleshooting 2024

M.Salih ASLAN — Fri, 26 Apr 2024 16:09:00 +0000

Verkada Cameras Troubleshooting 2024, What started with video security cameras is now six product lines working seamlessly together using our software-first approach. Every product we offer ensures organizations have real-time insights into what could impact the safety and comfort of people throughout their physical environment while simultaneously empowering them to take immediate action. These actions enable our customers to minimize security risks, workplace frustrations and costly inefficiencies.

Troubleshoot Offline Camera

Learn how to troubleshoot when a new Verkada camera is offline

Updated over a week ago

Use this article to read through some common scenarios and try the suggested troubleshooting tips to help. If you still need help, please contact Verkada Support.

What is the LED status of the camera?

Camera has been solid orange for over 10 minutes

Camera is blinking blue for over 5 minutes

Camera is solid blue for over 5 minutes, says “waiting to be connected on Verkada Command”

Roles and Permissions for Cameras

Learn about the roles and permissions available for Verkada Cameras

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Cameras.

• Permissions are set using roles, which define the level of access users and groups have to devices and settings within an organization and its sites/subsites.

• User permissions specify what tasks users can perform and what features users can access in Command.

• Site-level permissions define what access a particular user or group has to the cameras within the site. Site-level permissions are configured using roles.

See Roles and Permissions for Command users for an in-depth explanation of the features and configurations available for overall Verkada Command usage and administration.

Org-level roles

Organization-level roles are configured on a per-user basis. Groups cannot be used to set organization-level roles.

Below, click the down arrow to the left of the role to learn more about the role and access.

Org Member

Org Admin

Verkada Cameras Troubleshooting 2024

Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

CP52-E PTZ permissions

The CP52-E PTZ camera permissions determine who can manage the Sentry Mode feature.

• Org Admin/Site Admin: Full access to controls and features, including Sentry Mode.

• Site Viewer: Full access to controls, but limited features and settings access (cannot enable, disable, or edit Sentry Mode settings, but can view settings).

• Live-Only: No access to controls or Sentry Mode.

• No Access: No access.

Permissions model (example)

Here’s a simple example of a permissions model that a typical organization with several sites and users may employ:

Users and their required level of access

• Dean of Students—Ability to view all cameras in the College University organization

• IT Director—Ability to view and edit all cameras in the College University organization

• Librarian—Ability to view cameras in the Library subsite

• Cafeteria Manager—Ability to view cameras in the Cafeteria subsite

• South campus security officer—Ability to view live streams in the South Campus site (and its subsite)

Permissions each user should be assigned

• Dean of Students—Organization member and Site Viewer on all sites

• IT Director—Organization Admin and Site Admin on all sites

• Librarian—Organization member and Site Viewer on the Library subsite

• Cafeteria Manager—Organization member and Site Viewer on the Cafeteria subsite

• South campus security officer—Organization member and Live-Only Viewer on the South Campus site

Note: Org Admin permissions are unrelated to site/subsite permissions. When you are an Org Admin, it does not mean you automatically get Site Admin permissions. However, as an Org Admin, you can configure yourself as a Site Admin for any site.

Set Org Admin permissions

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, scroll down to and select Users.

3.Select the user who you want to grant Org Admin permissions.

4.Click the User Actions dropdown and select Grant Org Admin.

5.When prompted to confirm, click Confirm.

Revoke Org Admin permissions

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, scroll down to and select Users.

3.Click the User Actions dropdown and select Revoke Org Admin.

4.When prompted to confirm, click Confirm.

Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Add a user

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, scroll down to and select Users.

3.At the top right, click Add User.

4.On Add User:

1.Enter the user’s first name, last name, and email address.

2.(Optional) Check the Grant Organization Admin box to give Org Admin permissions.

3.Click Assign Groups to add them to one or more existing groups,

4.Click Add.

5.Under Site Roles, click Manage Roles and grant the user the desired role for each site and subsite.

Add a group

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, scroll down to and select Groups.

3.At the top right, click Create Group.

4.On Create Group, enter the group’s name, and click Create.

5.On Add Members to this Group, check the box next to the members you want to add to the group and click Add.

6.On the new group page, at the top, click Site Roles > Assign Roles.

7.On Assign Roles:

1.Under the Role column, select the permission level you want to assign for each site and subsite.

2.Click Save.

Existing users and groups

You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.

Manage roles

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, scroll down to and select Users or Groups.

3.Select the desired user or group.

4.At the top right, click Manage Roles.

5.On Manage Roles:

1.Grant the desired site and subsite roles.

2.Click Save.

Manage sites

1.In Verkada Command, go to All Products > Cameras.

2.At the top right of Cameras, click Manage Sites.

3.Select the desired site to manage and in the right pane, click Manage Permissions.

4.Grant the desired roles for users and groups.

Customize roles and permissions

Verkada’s Roles & Permissions Customization feature enables Org Admins the ability to add or remove certain permissions from Site Admins and Site Viewers more granularly. Some organizations may want to limit or extend the permissions of the members of their organization based on their needs. Currently, we allow customization of permissions related to archives, link sharing, and user management.

1.In Verkada Command, go to All Products > Admin.

2.At the top, select Org Settings > Roles & Permissions Customization.

3.Click Edit to configure the camera permissions that you want to grant to different roles.

4.Click Save when you’ve completed your settings.

You should see the current permissions that Site Viewers and Site Admins have, adjust these permissions, or click Restore Default Settings to return to the default if desired. Changes apply to all Site Admins and Site Viewers in the org.

Roles and Permissions for Command

Learn about the roles and permissions available to Command users and groups

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Command. It also explains how to customize roles and permissions.

• Permissions are set using roles, which define the level of access users and groups have to devices and settings within an organization and its sites/subsites.

• User permissions specify what tasks users can perform and what features users can access in Command.

• Site-level permissions define what access a particular user or group has to the cameras within the site. Site-level permissions are configured using roles.

• Organization permissions pertain to user management (the ability to access an organization, invite users to an organization.

Note: Because organization, access control, and site permissions serve different purposes, they are separate. However, users need to have permissions set for these levels to have full use of Command.

Permission levels

Permissions are set at the following levels:

Level	Permissions
Organization	All users added to the organization have the ability to log in to the Command organization. Only those users designated as an Organization Admin (Org Admin) can invite/delete other users, create sites, and modify all permissions.
Site	Site-level permissions define what access a particular user or group has to the cameras within the site. Site-level permissions are configured using roles (see below).
Subsite	Subsite permissions are no different from site-level permissions. The only difference is that subsites inherit the permissions of the subsites and parent sites above them.
Roles	There are 4 levels of access that a user or group can have to a site or subsite: • Site Admin: Permits users to view cameras, add cameras, archive and share video, change camera settings, create and delete archived videos, take snapshots, and edit site permissions. • Site Viewer: Permits users to view cameras, create archived videos, and take snapshots. • Live-Only Viewer: Permits users to only view camera live streams (no access to historical video, archives, or live link sharing). • No Access: Users have no access to the site or subsite’s camera live feeds, historical video, or archives.

Daha fazla göster

Permissions considerations

• Sites and subsites do not inherit permissions from the organization (being an Org Admin does not automatically make you a Site Admin).

• Subsites inherit permissions from all subsites (and the ultimate parent site) above them.

• A user can be assigned to multiple groups. If permissions conflict, the user is always granted the highest role granted to them directly, or to one of the groups to which they belong. For example, if a user is assigned to a group which assigns the role Site Viewer for a particular site, but is also assigned to a group which assigns the role Site Admin for that same site, the user will be granted Site Admin permissions for that site.

• Permissions can always be upgraded, but never downgraded. For example, if a user is assigned to a group that assigns the role Site Viewer for a particular site, that user may be manually upgraded to Site Admin for that site. However, this user cannot be downgraded to a Live-Only Viewer (or any role below Site Viewer). A user’s role can only be downgraded if they are removed from the group which assigns the highest level of access.

Common user permission configurations

Scenario	Configuration Requirement
View, archive, and take snapshots of footage.	• User must be added to the organization. • Site Viewer on appropriate sites or subsites.
View, archive, share, and take snapshots of footage and modify camera settings, and set other users’ permissions (globally).	• User must be added to the organization and made an Org Admin. • Site Admin on all appropriate sites or subsites.
View, archive, share, and take snapshots of footage and modify camera settings, and set other users’ permissions on certain cameras.	• User must be added to the organization. • Site Admin on all appropriate sites or subsites.
View only live streams of cameras.	• User must be added to the organization. • Live-Only Viewer on all appropriate sites or subsites.

Daha fazla göster

Roles and permissions by Verkada product

Org-level roles

Org-level roles are configured on a per-user basis. Groups cannot be used to set org-level roles.

Org member

Org Admin

Access Control Role

Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

Access Site Admin

Customize Roles and Permissions

1.In Verkada Command, go to All Products > Admin.

2.At the top, select Org Settings > Roles & Permissions Customization.

3.Manage your roles and permissions:

◦ For Camera Roles, click Edit to configure the camera permissions that you want to grant to different roles.

◦ For Admin Roles, click Edit to configure the admin permissions that you want to grant to different roles.

4.Click Save when you’ve completed your settings.

FAQ

Why has my organization disappeared?

Why are cameras missing from my organization?

Why can’t I access certain features or settings, such as other users?

Resolve Issues with Missing Cameras

Learn how to resolve issues when cameras are missing from your Verkada account

Updated over a week ago

When you log in to Verkada Command, you can only access cameras and video in organizations or sites where your user account has permissions.

Note: Even if you are an Org Admin, you still need to grant yourself permission to view all sites. Learn more about roles and permissions for cameras and Command.

If you log in to Command and cameras are missing or have disappeared, always check user permissions. The most common reason cameras are not visible is that your user account needs permissions to the site(s) where the cameras are configured.

Common reasons that can cause cameras to disappear

• An admin has moved the cameras into an organization or site where your user account does not have permissions.

• An admin has removed your user account from the organization or site where the cameras are located.

In either case, contact your Org Admin and ask that they check your user permissions to the desired organization or site.

Check permissions

If you are an Org Admin, you can check and correct your own permissions:

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, select Users.

3.Select your email. Your user email should then be redirected to a list of the sites in your organization with your relevant permissions appear.

4.Click Manage Roles.

5.Next to each relevant site, set the correct permissions.

Resolve Issues with Night Mode

Common issues with IR and Night Mode with steps to resolve them

Updated over a week ago

Each Verkada camera has night vision capabilities, using a sensor to detect low-light situations. When external lighting is low, the camera switches to night mode and records in black and white, using infrared (IR) LEDs to illuminate the environment. If the IR is emitted improperly through the dome or reflected into the lens, it negatively impacts image quality.

Common night mode issues

It is imperative that the dome remain free of debris and the camera is installed properly to achieve the best image quality. When viewing footage in night mode if the footage appears obscured it is most likely the result of one of the following scenarios:

• External occlusion

• Internal reflection

• Dust or debris on the dome

• Fingerprints on the dome

• Condensation/moisture/foggy

If you run into any of these scenarios the camera lens and dome will need to be cleaned. See Clean Your Verkada Dome Camera for more information.

Camera always in night mode

If your camera is always in night mode even where there is sufficient light in the environment the lux (light) value may need to be adjusted. If this is the case, reach out to Verkada Support for further assistance.

Environmental obstruction

If the camera is mounted too close to a wall, ledge, or light source, the image quality may be degraded due to IR reflection.

Recommendation. Ensure that cameras are mounted sufficiently far away from surfaces that may cause the IRs to reflect, such as light sources.

IR obstruction

If a first-generation Dome camera (D30 or D50) is operating in night mode when there is plenty of light, the IR sensor is likely obstructed by the camera housing.

To fix the obstructed light sensor, physically rotate the lens barrel assembly 180° so the sensor and IRs are visible through the camera case.

Example: Proper and improper orientation

Note: After rotating the lens barrel, the camera orientation may need to be changed in Command.

The post Verkada Cameras Troubleshooting 2024 first appeared on NVR IPCAMERA SECURITY.

Tapo Smart Camera FAQ v1

M.Salih ASLAN — Sun, 21 Apr 2024 17:47:41 +0000

Tapo Smart Camera FAQ v1, An offshoot of TP-Link, a global provider of reliable networking devices and accessories, Tapo possesses insightful industry awareness and reliable production practices.

Tapo was created to engage in the small intelligent appliances market, to help people adopt a new smart home lifestyle at an affordable cost. That’s why we insist on Smart, Easy, Secure.

What should I do if I fail to configure the Tapo Smart Plug?

The Tapo app will guide you step by step during the initial configuration, but you may not be able to get through all the steps due to some interference. This FAQ will tell you what to do if you have trouble getting through a certain step.

Case 1

The phone is looking for the smart device via Bluetooth or its default 2.4GHz WiFi, if you are unable to get through this step, you will see the following error page.

Bluetooth

WiFi

Troubleshooting tips:

1.Refer to the troubleshooting guidance in the APP (check above)

2.If you need to configure multiple devices, turn on One device at a time to avoid setup failure.

3.Check the LED status and ensure the device is ready for setup. Try to factory reset the device if the LED is abnormal.

How to factory reset the Tapo or Kasa smart plug

Tapo Smart Camera FAQ v1

Case 2

If you are unable to find your home Wi-Fi network, please refer to the following suggestions.

Troubleshooting tips:

1. The signal strength of your home Wi-Fi network is a bit weak, move the smart device closer to your router for a try.

2. Ensure your home Wi-Fi network is a 2.4GHz Wi-Fi network, the Tapo device does not support a 5GHz Wi-Fi connection.

3. If it doesn’t display the Wi-Fi name of the router automatically, please click on “RECAN” at the upper right corner to refresh the Wi-Fi list.

4. If the router’s SSID is hidden, please choose “Other” to input SSID and password manually.

5. Please change the wireless channel of the 2.4G Wi-Fi network to 1, 6 or 11.

6. Reset the device as per QIG/UG and go through the process again.

Case 3

If you are unable to get through this step, you will see the following error page.

Troubleshooting tips:

1. Ensure you have selected the correct home Wi-Fi network and have entered the correct wireless password. If the Wi-Fi network or password is incorrect, click on “Choose a Network” and select the Wi-Fi network again.

2. Make sure your smart device is within the Wi-Fi range of your router.

3. Turn your phone’s or tablet’s Bluetooth off and back on.

4. If the problem persists, try to reset the smart device as per UG/QIG, and then set it up again.

5. Check if there is a firewall on your router. If yes, please turn it off.

6. Change the wireless security type of the 2.4G network to WPA2.

7. Try to connect the Tapo plug to the hotspot of your cell phone or another wifi network. If it works, please upgrade the firmware for the plug, then reset and reconnect it to your router.

What features does Tapo smart plug and Tapo smart switch support?

Currently the Tapo plug and switch supports the following features:

• Remote Control: Turn your smart plug on or off from anywhere using the Tapo app.

• Timer: Set a countdown timer to automatically turn the smart plug on or off after a certain amount of time.

• Schedule: Schedule when to turn the smart plug on or off automatically at times.

• Away Mode: Set a period of time during which the smart plug will be randomly turned on and off to make it seem like someone is home.

• Device Sharing: Invite your family members to manage the smart plug together.

How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol

The Tapo camera supports the RTSP and Onvif protocol, so it can work with third-party NVR or NAS devices that also support the RTSP/Onvif protocol. If a user wants to view the live stream of the camera with a third-party app like VLC Player, iSpy, here is the method for him.

Notes:

1. The username/password is the camera account that you created via the Tapo app. If you haven’t created the username and password, please follow the instruction of Step 1 in this article.

2. The IP address is the camera’s IP address assigned by your host router. You can find it on your host router’s DHCP list or in the Tapo app (Go to the Device Settings page of the camera and tap Device Info to see its IP).

3. If you want to view the live stream of the Tapo camera with a third-party app remotely, you will need to open port 554 for the camera on your host router first. Please enable the TCP forwarding for port 554.

4. You could use ONVIF standards to add the Tapo camera with its username/password and IP address. Please see the example of iSpy in Case 2 to know how to use onvif protocal to control the camera.

5. For Tapo C310, the resolution of the stream1 is determined by the video quality set on the Tapo APP.

If you need to watch the 3MP HD Video via RTSP, please change the video quality to Best Quality on the Tapo APP and use: rtsp://IP Address/stream1

6. If the Camera is inserted microSD card and subscribed Tapo Care, its RTSP stream will fail. You need to remove microSD card or cancel Tapo Care to get its RTSP stream.

7. If you find that there’s no or very little sound when using RTSP/Onvif to watch live stream, please adjust the camera microphone on Tapo APP.

Apart from the Tapo app, Tapo cameras can work with other third-party software to use and manage your Tapo camera.

Note: Before you start, make sure the computer/NAS/NVR and your camera are connecting to the same network or can visit the public IP and port of your camera.

Step 1: Create a camera account in the Tapo app

1. On the Home page, tap on your camera model card to go to the camera Live View page (or you can click on Cameras tab>tap Manage on your camera model to go to the Live View page).

2. On the Live View page, tap the icon at the top right corner to enter the Device Settings page.

3. Tap Advanced Settings, then select Camera Account to create an account (username and password) for camera login on other portals.

You will see a prompt like below (About Camera Account), please read it and tap Understand and Agree to Use, then you can create an account for the camera.

Note: The username and password should contain 6 to 32 characters.

Step 2: Add your Tapo camera on iSpy (Example of Onvif protocol connection)

1. Run the iSpy software on your computer.

2. Click Add on the top left menu and select ONVIF Camera.

3. Enter the Username and Password that you set for your camera on the pop-up window, select Network Address, and click Next. You can customize other parameters if needed.

4. Choose the video resolution and click OK.

5. Customize the camera settings as needed, including Microphone, Talk, Motion Detection, Alerts, Recording, Images, Scheduling, and Storage. You can also change all the settings later. Click Finish to complete adding your camera to iSpy.

6. After adding your Tapo camera to iSpy, you can monitor and manage it using the app. View the live, customize motion detection, check the recordings when motion detected, set recording schedules, record videos and more.

Step 3: Watch your Tapo camera on VLC (Example of RTSP protocol connection)

1.Open the VLC software, select Media > Open Network Stream

2.Fill in the URL of the Tapo camera

The URL of the RTSP live stream for the Tapo cameras will be:

For high quality stream1: rtsp://IP Address/stream1

For low quality stream2: rtsp:// IP Address/stream2

In some software, the URL need to add the port to access live stream, the default port is 554:

For high quality stream1: rtsp://IP Address:554/stream1

For low quality stream2: rtsp:// IP Address:554/stream2

If you fail to stream the Tapo camera via the RTSP/ONVIF protocol, you may refer to the article for the troubleshooting:

https://community.tp-link.com/en/smart-home/forum/topic/652710

To get to know more details of each function and configuration, please go to Download Center to download the manual of your product.

How to factory reset the Tapo or Kasa smart plug

To restore a Tapo or Kasa smart plug to its factory default settings and re-enable the setup mode, please press and hold the power button for 10 seconds.

The LED status for a factory reset varies by model:

Model	LED Status for Reset
Tapo P105, P100, P110	Blinking Green
Tapo P115	Blinking Blue
Tapo P300	Blinking White and Orange
Kasa KP125M, KP125M, EP25	Blinking Orange and Blue

After a completing the reset, you can then connect and configure the device in the Tapo App.

How to avoid noise when monitoring the sound from Tapo camera

Tapo cameras are capable of not only monitoring video stream from the camera, but also monitoring sound collected by the built-in microphone on the cameras. You can turn on/off the sound feature like the monitor screen as below. But to increase or decrease the volume, you need to press the volume button on your phone.

Why is there noise?

Noise is a physical phenomenon and it’s actually inevitable. Basically, the IP cameras including other brands’ have background noise more or less. And those cameras which seem to generate less noise probably have worse sound collecting performance. Tapo cameras are designed with a sensible sound collector which might take some noise in your monitor. Even though it is inevitable at present, we are still trying our best to make improvement and searching for better solutions.

How to reduce the noise?

1. Please keep your mobile device away from the camera as much as possible. The Tapo camera is designed for remote access and monitoring via cloud service, local usage in close range may cause interference and noise between your mobile device and the camera.

2. Please reduce the output volume below 50% since a louder volume may enlarge noise decibel. The value between 40%-50% is suggested with not only good sound quality but also minimum noise decibel. As long keep focus on our cloud camera you will find our progress on new models.

Your understanding is highly appreciated!

How to edit Home and Away Mode for Tapo&Kasa Cameras on the Tapo app

The Away mode and the Home mode are two different sets of Detection, Alarm, and Notification settings for Tapo&Kasa cameras. You can tap the button on the Tapo app>Cameras tab to quickly apply the preset settings to the cameras when you are home or away.

Note:

1.The mode settings will overwrite the current settings.

2.Different camera models have different Detection, Alarm, and Notification settings.

3.The Home mode and Away mode settings won’t sync if you use different phones to log in to the Tapo app.

Here we take the Home Mode as an example.

For Tapo Cameras:

1. Open Tapo APP, find the Cameras tab at the bottom, and locate the Detection Mode section.

You can tap to activate the Home or Away mode, which will overwrite the current settings of all cameras. To edit the mode settings, click the three-dots option.

2. Click on Add Devices if you want to add more cameras to the Home mode.

Click on the Edit icon at the top right corner if you want to delete cameras from the Home mode.

3. Select the camera you want to edit the mode settings. Here we take Tapo C200 as an example, and you can change the Privacy mode, Detection, Alarm, and Notification settings of the camera.

Take the Motion Detection feature as an example. You can click on Motion Detection to turn it on or off, change the Motion Sensitivity, and set the Activity Zones on the Motion Detection page.

And you can also click on Detection>Person Detection or Baby Crying Detection to turn them on or off, and tap Alarm and Notifications to configure the related settings.

4. Click on the Back icon at the top left corner of the Tapo C200 page if you have changed the configurations, and click on other cameras if you want to change their configurations.

After completely presetting the Home or Away Mode, you can tap the Home mode or Away mode card on the Tapo app>Cameras tab to switch your cameras’ settings quickly.

For Kasa Cameras:

Here we take KC115 as an example.

1. Open the Tapo app, find the Cameras tab at the bottom and you can tap to activate the Home or Away mode, which will overwrite the current settings of all cameras. To edit the mode settings, click the three dots option.

2. Select the camera you want to edit the mode settings and enter the Detection & Alerts page.

3. You can change the Privacy mode, Detection, and Notification settings of the camera.

Tap Detection > Motion Detection to edit the motion detection function. You can adjust Motion Sensitivity.

Tap Detection>AI Detection to change your AI Detection feature, such as Person Detection.

4. After editing the detection settings, tap Detection & Alerts > Notifications to customize its current settings.

After completely presetting the Home or Away Mode, you can tap the card on the Tapo app>Cameras tab to switch all of your cameras’ detection settings to the mode you want.

How can I find the IP address of my Tapo&Kasa camera

Note: Some Tapo battery cameras or doorbells need to work with the hub and can’t connect to the router directly, which do not have IP address.

There are two methods to find the IP address of the camera.

Here we take Tapo C200 as an example.

Method 1: Via Tapo app

1. On the Tapo app> Home page, tap your camera model card to go to the Live View page (or you can click on Cameras tab>tap Manage on your camera model to go to the Live View page).

2. On the Live View page, tap the icon at the top right corner to enter the Device Settings page.

3. Tap Device Info and then you can find the IP address of your camera.

Method 2: Via the web management page of your router

Here we take the TP-Link router Archer C7 as an example.

1. Log in to the management page of your router.

2. Go to Advanced > Network > DHCP Server and locate the DHCP Client List section to find the IP address of your camera.

How can I view continuous recordings of Tapo&Kasa cameras on the Tapo app?

This article will show you how to view continuous recordings on the Tapo app.

Note:

1.A microSD card is needed for continuous recording. Insert the microSD card and initiate it using the Tapo app.

2.The camera models without a microSD card slot do not have this feature.

3.The battery-powered cameras (such as Tapo C420, C400, D230, etc.) do not support the continuous recording feature.

For Tapo Cameras

Here we take Tapo C200 as an example.

Step 1.

On the Home page of the Tapo app:

• Click on your camera model card to go to the Live View page.

• Click on the icon at the top right corner of the Live View page to go to the Device Settings page.

• Tap Storage & Recording and then ensure the microSD Card Recording feature is enabled.

Step 2.

Click on Recording Schedule to see the detailed recording schedule settings.

Tap Edit on the Recording Schedule page if you want to change the Continuous Recording and Detection Recording schedule.

And please tap the tick icon at the top right corner to save your changes.

Step 3.

On the camera’s Live View page, tap Playback & Download, select the SD Card icon on the Playback page, select the date, and then you can drag the timeline to view the continuous recordings.

For Kasa Cameras

Here we take KC115 as an example.

Step 1.

On the Home page of the Tapo app:

• Click on your camera model card to go to the Live View page.

• Click on the icon at the top right corner of the Live View page to go to the Device Settings page.

• Tap Storage & Recording and then ensure the microSD Card Recording feature is enabled.

Step 2.

On the Live View page of the camera, tap Playback & Download > Playback to view all recordings. Drag the timeline and you can view recordings whenever you want and wherever you are.

What can I do if the video image is upside down on my Tapo&Kasa camera

Tapo&Kasa cameras support the function of Video Rotation, and if the camera video image is upside down on the Tapo app, please refer to the following steps to correct it.

Here we take Tapo C200 as an example.

1. On the Home page of the Tapo app, tap your camera model card or tap the Cameras tab>click on Manage on your camera model to go to the Live View page.

2. On the Live View page, tap the icon on the top right corner to enter the Device Settings page.

4.Tap Video & Display on the Device Settings page and toggle on or off the Invert Image option to rotate the image 180°.

What can I do if I can’t find my Tapo camera on Tapo APP?

If your device does not appear on your app after completing the configuration process, please try the following troubleshooting suggestions:

1. If you are using a Wi-Fi wireless configuration to connect your camera, please check if the camera has successfully connected to the router. You can verify whether the camera is connected to Wi-Fi by checking the System light of your camera. For most Tapo Cams, if it is not connected properly, the LED light will blink red slowly. For the HomeKit version Camera, its LED light indicator will blink blue slowly. If the camera cannot connect properly, we recommend resetting the camera to factory default settings as per the User Guide and then reconfiguring the camera.

How to reset my Tapo camera

2. Check the DHCP settings on your router and ensure that the DHCP Server of your router is enabled. If the camera has already connected to the router properly, you will see the device in the client list of your router. If you don’t know how to do this, please contact your router’s customer support.

3. Please verify if there are any special symbols in your Tapo account（TP-Link ID） password. If there are, try to remove them and make the account password simpler by only using numbers and English letters. Then reset and add the camera from the beginning again.

4. Connect your smartphone to the same Wi-Fi network as your camera and check whether you can see it on the Tapo app. If you can see it, that means the camera fails to connect to the cloud for unknown reasons and you cannot access it remotely. In this case, verify if any firewall or security settings are blocking the connection to the Cloud Server. Temporarily disable any antivirus, firewall, or security software to see if it resolves the issue

5. Using a public DNS server may improve the connection, try changing your router’s DNS server settings to 8.8.8.8. If you don’t know how to do this, please contact your router’s customer support.

To eliminate potential issues with the router’s Wi-Fi network, it is recommended to use a mobile hotspot and configure the Camera to test its functionality.

Here are steps for using a mobile hotspot to test the Camera’s configuration:

Preparation: We suggest having two phones. Use one phone (Phone A) to create a hotspot and use another phone (Phone B) to download the Tapo app and complete the setup process.

Steps:

1. On Phone A, disable Wi-Fi and enable only mobile data.

2. On Phone A, navigate to phone settings and access the “Personal Hotspot” or “Mobile Hotspot” option, ensuring that the “Mobile Hotspot” feature is activated. Please make sure the created hotspot operates on a 2.4GHz network.

3. Set a unique name and password for the hotspot, different from your router’s Wi-Fi, to facilitate the Camera’s connection.

4. On Phone B, download the Tapo app. Follow the app’s instructions to add the device and complete the remaining setup steps as guided by the app.

Please contact TP-Link technical support with the following information if the issue persists after the above suggestions.

1) Your TP-Link ID or cloud account.

2) The model number of your TP-Link Cam and its MAC address.

3) The model number of the host router.

4) Whether you have tried all the suggestions listed above or not. If yes, what are the results?

The post Tapo Smart Camera FAQ v1 first appeared on NVR IPCAMERA SECURITY.