This is a user guide for CMSClient version V1.00.00.47, it’s applied to software version is equal or newer than V1.00.00.47. If you are running older version (e.g. V1.00.00.46, V1.00.00.45), please download and upgrade your existing one to the latest. It should be noted that Yoosee has no app be compatible with Windows smartphone. If you have a smartphone running Windows OS, obviously you can not use Yoosee camera. The Yoosee software team will not release App for Windows based smartphone.

What CMSClient does?

CMSClient provides users a centralized video surveillance solution. It allows users to manage multiple cameras simultaneously, users can preview, record, playback, even receive alarm alerts by using it.  Users also can change yoosee camera’s network settings (such as IP address, gateway, DNS), can shift recording video resolution from SD to HD, can modify camera’s password.

Installation of CMSClient software

The software doesn’t contain any virus, if your anti-virus software report virus warning, please check if you have downloaded the software from official website. The software requires permission to access your network/Internet, it uses RTSP stream protocol to communicate with cameras locally, and P2P protocol to communicate with Internet cameras. When installing the software, ensuring it allows to pass Windows firewall.  The software will keep communicating with remote servers intending to establish P2P connection, it doesn’t spy your video, doesn’t transmit/upload any video clips to remote servers.

Logon CMSClient Software

CMSClient software now allows users to login through three different types of account.

• Admin login: local login, don’t require users to register an account. No need to input password, click “OK” to login immediately. The software can automatically discover local cameras, but can not discover Internet cameras.
• Phone Number login: remote login with your registered yoosee account, after logon, the software will list added cameras in your account.
• Mail/user ID login: remote login with your registered yoosee account, after logon, the software will list added cameras belongs to your account.

Moreover, select either “Phone number login” or “Mail/user ID login”, the software can receive motion detection (or sensor triggered) alert to computer. When motion detection alarm occurs, the software will pop-up a new window automatically to alert users, it also can play selectable audible automatically to remind users.

How to add Yoosee Cameras?

After logon, CMSClient will automatically discover local connected cameras, click “Add all” to add them into your software. Please note the displayed p2p password and rtsp password default is “qwe123”, it’s an incorrect password, just ignore them.

Except adding automatically, users can click “+” icon on the left bottom to manually add cameras. In “Device manager” window, local connected cameras will be listed on the left column, click “>>” button can add to software which will appear in right column. Click “Manual add device”, you can add local connected cameras via entering device ID, device password, RTSP password. Click”Add shared device” to add cameras as a guest user. In pop-up windows, you should paste the shared link. To know how to get shared link, you can read this article – How to use Yoosee App’s sharing function?

How to use CMSClient software?

Once you added devices to software, you’re able to use each functions of it. Select device you want to manage, right click mouse will pop-up a menu list.

• Device property: change camera name, device password, rtsp password and group.
• Delete node: delete camera from this list/software.
• Start monitoring: start to preview real-time video (if it shows you a crying face, it means password is incorrect)
• Smooth/standard definition/high definition: before click start monitoring, you should choose default image resolution, smooth equals low resolution, standard definition equals VGA (640×480), HD equals 1280×720 or 1920×1080.
• IPC config: you’re able to tweak camera’s network settings (e.g. IP address, DNS), record video resolution (SD, or HD), password.  It only works on the premise that your camera’s password is correct. If you encounter “network timeout” “permission error” “password incorrect” error, to solve this, you need to logon software with yoosee registered account.

CMSClient Playback Function

You’re able to playback recorded video clips right from your computer. The CMSClient can only allows users to play remotely and locally recorded video clips, but also can allow you convert them to friendly .mp4 files which can be recognized and played by regular media players.

Click “Search” button on the left top, the camera can search files, click the file name to playback. Additionally, you can click folder icon to open a file to play it. All yoosee camera will record video with .av file extension. These raw files can not be recognized or played by regular media players, you can use the converter which the software has included to convert .av files to .mp4 files.

If you don’t want to install and use CMSClient software, still want to play .av files in another computer, you can read this article – How to play .264 video files from IP cameras/DVRs/NVRs?

CMSClient software is a powerful video surveillance management tool, it includes other function to provide a great flexibility. Click gear icon on the top of software, it will pop-up a “CMS config” window.

• File save path: select the folder path to store recorded video footage.
• Reserve space: allowing users to modify reserved space for video storage in your HDD.
• Record time for package: the time length to patch a video file when recording video. If the value is “60” min, the software will patch/generate a video file in every hour when software is recording on computer.
• Cycle record: turn on/off over-write function, automatically erase/overwrite HDD when space is full.
• Auto start record when monitoring: record video while watch video stream.
• Connect all of device automatically: automatically display video for all cameras/channels after logon software.
• Render mode: Directdraw, GDI
• Monitor: auto, rtsp, p2p
• Message notification: choose whether receiving message notification or not when there is a motion detection alarm.

If you logon software with registered yoosee account, the software will have “Alarm trigger” option. This open allows you to select time length of pop-up video when alarm occurs. You’re able to choose different audio files, the computer will play the audio to remind users.

<p>The post User guide for Yoosee App PC Software – CMSClient first appeared on NVR IPCAMERA SECURITY.</p>

How to reset TVI DVR/ POE NVR / Wireless NVR (ZSWNVK-H) System when you forgot the password?

1) You can find the correct model number on the label at the bottom of the DVR / NVR System.

2) Find the DVR / NVR’s device ID/UID.

A. You can find the DVR’s ID on the label of the DVR / NVR.

How to reset Password Zosi DVR NVR Poe All Model

B. Or you can also reboot the DVR / NVR system and wait until Wizard Page display, then find the UID.

3) Please send us the model number and device ID / UID, we will create a super password for you.

    NOTE: The User Name corresponding to super password must be ‘admin’.

                 Once you set super password this time, the login password should be blank

                 in the next time when you reboot it or log in again.

                 You can go to DVR’s Main Menu – Setup – User – Change password to set a new

                 password. (Please keep the old password blank, you just need to input the new

                 password and confirm password.)

Beyond that, you can also upgrade software by means of upgrade file from us, then reset password when reboot DVR.

Connecting the DVR / NVR to the internet

This method works for the following models of DVRs / POE NVRs / Wireless NVRs:

4-Channel DVRs / POE NVRs / Wireless NVRs:

ZR04ZN;   ZR04ZM;   ZR04FN;   ZR04FM;   ZR04CN;   ZR04CM;   ZR04JS;   ZR04TS;   ZR04TN

ZR04RN;   ZR04RM;   ZR04EN;   ZR04EM;   

ZR04DS;   ZR04MS;  

8-Channel DVRs / POE NVRs / Wireless NVRs:

ZR08ZN;   ZR08ZM;  ZR08FN;   ZR08FM;   ZR08BN;   ZR08BM;   ZR08CN;   ZR08CM;   ZR08KS;   ZR08TN

ZR08RN;   ZR08RM;   ZR08EN;   ZR08EM;      

ZR08DS;   ZR08DP;   ZR08MS;   

16-Channel DVRs:

ZR16ZK;   ZR16JK;   ZR16BK;   ZR16CK

(You can find the model number on the label at the bottom of the DVR.)

If your CCTV DVR or NVR don’t have a built-in WiFi support, then you have to run internet cable (CAT 5 or CAT 6 Ethernet cable) to connect your DVR or NVR to the internet via the router.

• Connect one end of the Ethernet cable to the Ethernet input on the back of the DVR.
• Connect the other end of the Ethernet cable into a device providing an active internet connection, such as a router or modem.
• Test your internet connection to confirm that it is active by going to the Network > Network screen.

1) Right click mouse—go to Main Menu > Setup > Network.

2) On the Network tab, ensure the “Obtain an IP Address Automatically” option is enabled, and that there is no information in the PPPoE fields.

3) Once you’ve ensured there is no information in the PPPoE field and that the “Obtain and IP Address Automatically” option is selected, select the “Test” option.

If “OK” is displayed, the local area network is connected successfully.

If the DVR is not able to connect to the internet, you will get a message that states “Cannot Connect to Network”.

NOTE:

In order for other devices to connect to the DVR through the router, the DHCP setting must be enabled from the router’s settings page.

If you still cannot connect to the network, please ensure that you don’t have a firewall active on your network that may be limiting the connection.

You may need to open ports 80, 5000, and 5001 on your router, if they’re currently being blocked by te firewall. This typically only happens on commercial internet accounts, as they deal with sensitive transactions, but occasionally a firewall on a residential line will also block these ports.

If you’re unsure how to open ports on your router, you will need to speak with the router manufacturer.

FAQ:

1) What’s DHCP?

DHCP is a type of internet networking approach. It stands for Dynamic Host Configuration Protocol. It means that a router assigns IP addresses to each of the devices on the network, allowing them to communicate with other devices in or outside the network.

In context of our systems, the setting related to DHCP is called DHCP server status. This setting enables your router to obtain the static IP address on the DVR and broadcast that IP to the app so it can locate your DVR. This setting needs to be enabled on a router for the apps to be able to connect to the DVR systems.

2) For example: How to set up a linksys E5350 Router?

Once you’ve logged into the router settings, you’ll want to select “configuration” at the top, and then “Connection > Local Network” in the menu on the left. You should see this page:

​

You’ll want to ensure the checkbox beside “DHCP server” is checked off, and set the start IP address to 100 as shown in the image. Leaving the other settings here as they default should be fine. Once this is done, select “save.” Before proceeding with the next steps, try using the app while not connected to local WiFi. If you can see the live feeds, you don’t need to complete the steps below.

If you can’t, you’ll need to open the ports in the firewall. On the left menu, select “Security”, and then “Single Port forwarding” as shown in this image:

​

Select the button on this page for “Add a new Single Port Forwarding”, and this window should appear:

​

The number you want to enter in the “To IP Address” field is the last three digits of the DVR’s static IP, which you can find on the Network page of the DVR. (Main Menu > Setup > Network)

Application and protocol can be left as they are, and you’ll want to check off the “enabled” box. You’ll need to do this 3 times, using the following information:

1.
Application Name: DVR HTTP
External Port: 80
Internal Port: 80

2.
Application Name: DVR Mobile
External Port: 5000
Internal Port: 5000

3.
Application Name: DVR E-mail
External Port: 5001
Internal Port: 5001

After filling the box with the necessary info for each port, select “apply”, and then hit the add button again to reopen the window. Once all 3 ports are opened, try testing the app again.

Note:  different Routers may have different setting interfaces.

More questions, please feel free to contact us.

Our Whatsapp:  +1-866-841-6932

Support Email address:  service@zositech.com

Our Facebook:  https://www.facebook.com/ZosiTechnology/

Support center: support@zositechhelp.zendesk.com

<p>The post How to reset Password Zosi DVR NVR Poe All Model first appeared on NVR IPCAMERA SECURITY.</p>

Applications
The system is a standalone system. It need to connect with any monitor to
start live view (Such as PC monitor, TV etc.)
By adding a 3.5” SATA hard drive to the DVR, you can record&playback
videos.
By connecting the DVR to the Internet, you can view the cameras
anywhere anytime.

Note
This instruction is used to guide you install the system and remote
surveillance, more instructions please contact us

1 connecting your system:
1. Connecting your system

1 Connect the Camera to DVR and Plug Camera to power.
2 Connect monitor to the DVR with HDMI,VGA,BNC port
3 Connect the DVR to Router with an Ethernet cable
4 Plug the mouse to the USB port
5 Plug DVR to power1. Co

You will see the camera image on your screen within seconds
User Name: admin
Password: No password required, Pls just leave blank and login
Note: To protect your privacy, please right click Mouse > Go to Main
Menu > advanced>account> Users to change your password.
21 View on Smartphone

Step 1: connect the system with internet
A : how to connect DVR to LAN
Connect the DVR with router via Ethernet cable
B: setup the internet on DVR:
1 Right click the mouse>main menu>network
2 Please DHCP enable
3 Check if the DVR connect with internet successful y. right click the
mouse to get into DVR main menu>version>Nat status, only the Nat
status says “connected, The DVR have internet access

Step 2: Download the APP
Steps3s
Search XVRView on APP store or google play, or scanning the QR code:
How to find the DVR QR code: right click mouse get into DVR main
menu>Netword>Cloud

Step 3: Run the APP
A: Install the free XVRView
B: Tap click local login or Register a new user
C: Login the App, Tap Device Manage > Tap + button.

3 on PC Client Software
D: Config the following:
1 Name: make your own name.
2 Device ID: DVR SerialNo,you can find the SerialNo: main
menu>version>SerialNo
3 GID: Scan the QR code: right click the mouse>guide> Scan the “SN”
code
4 user’s name: admin
5 password: DVR login Password (default: No password, leave it blank)
6 channel: 4 or 8

3 View The Cameras on PC:

Open IE browser，enter into http://www.topscloud.net to log in Cloud
service network website.
1: Click “download” to download the activeX on your PC
Note: when first log in, you need install ActiveX, IE default stop the
ActiveX，so please go to <internet option>–<safe>–<custom
level>–<ActiveX>, and enable all ActiveX.
2 Choose by device: you can find the device id on DVR setting: main
menu>info>version>serial number
3 Enter the user and password, default is admin no password.

XVRView DVR Quick Setup Guide

4 Record video:
If you system don’t come with hard drive, you have to install a SATA
3.5 inch internal hard drive to record. This system works with most
3.5”SATA Hard Disk or 3.5 internal hard disk.

1. Install a Hard Disk (if your system has preinstalled Hard Disk,
please skip this step)
Unplug your DVR from power, unscrew and remove the top cover.
Connect the SATA power and data cables from the DVR to the
corresponding ports on your Hard Disk (as shown).

Place the Hard Disk into the DVR. Any cable should cross up over the
Hard Disk.
Holding the Hard Disk and the DVR, gently turn it over and line up the
holes on the Hard Disk with the holes on the
DVR. Using a screwdriver, screw the provided screws into the holes.
Assemble the cover.
Note: after you install a hard drive, please format the hard drive, right
click the mouse>main menu>record>HDD manage> format Disk
2 Setup to Record video:
Right click the mouse to get into DVR main menu>record>record

[Channel]: select the channel you want to record
Length/min: the recording video length
Schedule: Record according to the set video type (regular, detect, alarm)
and time section.
Manual: Record no matter the channel in any state.
Stop: Stop recording no matter the channel in any state.
Day: From Sunday to Saturday, if you select All.
[Recording type] set recording type.(Standard, Motion)
If you want to motion detection only, pls tick the square of motion only.
5 Playback video
Got into the DVR main menu>playback

Record querying conditions include: file storing place, record
time,record channel, record type (regular, alarm, manual). After
chose the querying condition, click search button , If files exist, you
can see the corresponding color displaying in the time column, Click file
list button , you can see the files one by one displaying.
Double click the files you want to playback in the file list or click in the
time column to playback.

Sync Mode: Enable sync mode, multiple channels playback at the same
time.
Zoom in: Click left mouse to drag out an area, and then move mouse into
the area, after that click to enlarge, double click left mouse to exit
amplified state.
6 Motion detection Recording:
Get into the DVR main menu>sensor>motion detection

Select the channel you want to setup motion detect recording and tick
enable
Setup the sensitivity to minimize the false alarm
Region: you can select the motion detection area
Setup the the time duration
Setup motion detect linkage, tick send email, it will email alarm you
when motion triggered.
7 Email alert
Get into DVR main main menu>network>email

7 Video Backup
Plug in a USB flash disk to the DVR USB port
Get in the DVR main menu>backup

<p>The post XVRView DVR Quick Setup Guide first appeared on NVR IPCAMERA SECURITY.</p>

With concise and fashion GUI, it supports multiple and real-time previews, QR scan, PTZ control, video capture, and recording backup. More functions are waiting for you.

Tips: Play H265 encoded format video in APP personal center album, you need iOS11 or above to support.

EseeCloud(IP Pro, VR Cam)– Remote view for 24 hours in Mobile APP.

With concise and fashion GUI, support multiple and real- time preview, QR scan, PTZ control, video capture, recording backup. More functions are waiting for you.

Tips: User manual and more software (including CMS), please go to https://eseecloud.app/download/ to download.

Fast Networking

Step:

EseeCloud Nvr User Manual

IPC Set Up

Step:

Video Detection Setup

Step 1: Enable Motion Detection

Step 2: Configure Record Plan

Video Playback

Steps:

Playback Controls:

.

Video Backup

Steps:

Tips: Supports up to 32GB USB disk backup. Each recording file is packed every one hour for backup.

Access In LAN

Step 1: Network Configuration

Step 2: Connect Within LAN

Step 3: Viewing the Video

Tips: Ensure that the video recorder and computer are on the same network segment for proper connectivity.

Access In WAN

Step 1: Device Identification

Step 2: WAN Access

Step 3: Video Access

Tips: Video quality and fluency depend on the upload speed of the video recorder and download speed of the computer. Each channel requires at least 30KB/s.

Mobile Application Download and Installation

Esee Mobile Application (IP PRO) – Add Device

Step 1: Register
Step 2: Enter the device interface
Step 3: Add the device
Step 4: Added successfully. Click channel No. to get video
Step 5: Remote playback

VR-NVR USER MANUAL

Fast network

Step: Right-click the mouse in the main menu → Fast network → Choose Auto Config → Click OK. If you want to manually configure the IP address, click diagnose. If it shows a healthy network, it indicates the connection to the Internet is good. If there is a network anomaly, plz process according to the clew. (Ensure your device has accessed the network)

IPC Set UP

Preview of VR Camera

Double-click the image on the main interface—choose a different preview mode.

Video detection

Step 1: Right click mouse in main menu→System setup→Record setup→Record plan→choose motion→choose all→click Copy to→click OK to save setting

Step 2: Right click mouse in main menu→System setup→Channel setup→choose Video detection→choose motion→click Enable→Click OK

Video Playback

Step: Right click on main interface→video playback→choose “channel”→choose “record mode”→setup “search time”→click “search”, click timeline to choose time→click “playback” to check recording file.

Video Backup

Steps: Right-click the mouse in the main menu→Video backup→choose channel No.→choose Record mode→In search time, input beginning time and end time→click search, and recording will come out→choose the video which needs to be backup→click video backup.

Tips: Support 32G U disk backup maximum, recording file will be packed every one hour.

Access in LAN

Step 1: Quick Networking—check the IP address of the device.

Step 2: The correct web port needs to be put in the web port is changed, such as the web port changed to 1111, then input http://192.168.1.247:1111

Step3: Once access successful, you can get the video

Tips: Please make sure the video recorder and computer are in the same network segment.

Access in WAN

Step1: Right-click the mouse in the main menu—Quick Networking—check the ID of the device.

Step 2:

Input http://www.dvr163.com on IE browser, input ID, user name, and password, and click log in.

Step 3:

Once you access it successfully, you can get the video.

Tips:

Video quality and fluency depend on the upload speed of the video recorder and the download speed of the computer; each channel needs above 30KB.

Mobile application download and installation

No. 1: Go to http://www.dvr163.com/download/indexm.php?p=ippro in a mobile browser, enter the download page, click install to download, and install the APP.

No.2: Please scan the QR code in the manual to download the APP.

Esee mobile application (IP Pro)-Add device

<p>The post EseeCloud Nvr User Manual first appeared on NVR IPCAMERA SECURITY.</p>

Introduction

Mobotix cameras are known for their high-quality imaging and advanced surveillance capabilities. Whether you are using them for home security or professional monitoring, understanding how to set up and use these cameras is essential. This guide will provide comprehensive instructions, tips, and insights on Mobotix camera setup and usage to ensure you get the most out of your surveillance system.

Table of Contents

.

Understanding Mobotix Cameras

What Makes Mobotix Cameras Unique

Mobotix cameras stand out in the surveillance industry due to their decentralized architecture. Unlike traditional cameras, Mobotix cameras process and store data internally, reducing the need for external storage and processing power. This results in a more reliable and efficient surveillance system.

Types of Mobotix Cameras

Mobotix offers a variety of cameras designed for different applications. These include:

Unboxing Your Mobotix Camera

What’s Included

When you unbox your Mobotix camera, you will find the following items:

Initial Inspection

Before starting the installation, inspect the camera and all components for any signs of damage. Ensure that all items listed in the manual are present.

Preparing for Installation

Choosing the Right Location

Selecting the optimal location for your Mobotix camera is crucial for effective surveillance. Consider areas with clear views of the intended monitoring space, minimal obstructions, and appropriate lighting conditions.

Required Tools and Accessories

To install your Mobotix camera, you will need:

Installing Your Mobotix Camera

Mounting the Camera

Begin by securing the mounting bracket to the chosen surface using the provided screws and anchors. Attach the camera to the bracket and adjust its position as needed.

Connecting to Power

Mobotix cameras can be powered using traditional power supplies or PoE. Connect the power cable or Ethernet cable to the camera and ensure a secure connection.

Securing the Setup

Double-check all connections and ensure that the camera is firmly mounted. Avoid loose cables that could be tampered with or damaged.

Network Configuration

Connecting to Your Network

Connect the camera to your network using an Ethernet cable. Ensure the camera is within range of your router or network switch.

Configuring IP Settings

Access the camera’s web interface to configure its IP settings. Assign a static IP address to ensure consistent connectivity and avoid IP conflicts.

Setting Up the Mobotix Software

Downloading and Installing Software

Download the Mobotix software from the official website. Follow the installation instructions to set up the software on your computer or mobile device.

Initial Software Setup

Open the Mobotix software and follow the prompts to add your camera. Configure basic settings such as date, time, and camera name.

Accessing Your Camera Remotely

Remote Access Setup

To access your camera remotely, configure port forwarding on your router. This allows you to view your camera’s feed from anywhere with an internet connection.

Using Mobotix Mobile Apps

Mobotix offers mobile apps for both Android and iOS devices. Download the app, log in with your camera’s credentials, and access live feeds and recorded footage on the go.

Configuring Camera Settings

Adjusting Image Quality

Within the camera’s settings, you can adjust the image resolution, frame rate, and compression to suit your needs. Higher resolution and frame rates provide clearer images but require more storage.

Motion Detection Settings

Enable motion detection to receive alerts when movement is detected within the camera’s field of view. Configure sensitivity and detection zones to reduce false alarms.

Notifications and Alerts

Set up email or push notifications to alert you when motion is detected or other events occur. Customize the alert settings to receive timely updates.

Integrating with Other Systems

Connecting to NVRs and DVRs

Mobotix cameras can be integrated with Network Video Recorders (NVRs) and Digital Video Recorders (DVRs) for centralized storage and management of video footage.

Integration with Home Automation

Integrate your Mobotix camera with home automation systems like SmartThings or Amazon Alexa for enhanced functionality and control.

Troubleshooting Common Issues

Connectivity Problems

If you experience connectivity issues, check your network settings, cables, and power supply. Restarting the camera and router can often resolve these problems.

Image Quality Issues

Ensure the camera lens is clean and unobstructed. Adjust settings for lighting conditions and check for firmware updates that might improve performance.

Software Errors

Reinstall the Mobotix software if you encounter persistent errors. Contact Mobotix support for assistance if problems continue.

Maintenance and Upkeep

Cleaning the Camera

Regularly clean the camera lens and housing to ensure clear images. Use a soft, dry cloth to remove dust and debris.

Firmware Updates

Check for firmware updates periodically to keep your camera up to date with the latest features and security enhancements.

Regular System Checks

Perform regular checks on your camera system to ensure all components are functioning correctly. Test connections, image quality, and motion detection settings.

Advanced Features of Mobotix Cameras

Thermal Imaging

Mobotix thermal cameras detect temperature variations, useful for identifying heat sources and monitoring environments where temperature control is critical.

Advanced Analytics

Utilize advanced analytics features such as object tracking, heat mapping, and behavioral analysis to enhance your surveillance capabilities.

Audio Capabilities

Many Mobotix cameras include audio input and output, allowing for two-way communication and audio recording.

Security Best Practices

Securing Your Camera Network

Protect your surveillance network by using strong passwords, enabling encryption, and regularly updating firmware and software.

Data Encryption

Encrypt stored and transmitted data to prevent unauthorized access. Use secure protocols such as HTTPS and SSL for data transmission.

User Access Management

Limit access to your camera system to authorized users only. Assign different access levels based on roles and responsibilities.

User Guide for Everyday Use

Live Monitoring

Monitor live feeds from your Mobotix camera using the software or mobile app. Use the PTZ (pan-tilt-zoom) features to focus on specific areas of interest.

Reviewing Footage

Access recorded footage through the Mobotix software. Use search and playback functions to find and review specific events.

Exporting and Sharing Videos

Export video clips for sharing or storage using the software. Choose appropriate file formats and resolutions for your needs.

Mobotix Camera Accessories

Additional Lenses

Expand your camera’s capabilities with additional lenses for different focal lengths and viewing angles.

Mounting Options

Choose from various mounting options such as wall mounts, ceiling mounts, and pole mounts to suit your installation requirements.

External Storage Solutions

Use external storage solutions like NAS (Network Attached Storage) devices for extended video storage and backup.

Comparing Mobotix Models

Key Features of Popular Models

Compare key features of popular Mobotix camera models, such as resolution, frame rate, and special functions.

Best Use Cases for Each Model

Identify the best use cases for each Mobotix model based on features and specifications. Choose the right camera for your specific surveillance needs.

Case Studies and Applications

Real-World Examples

Explore real-world examples of Mobotix camera installations and their impact on security and surveillance.

Industry-Specific Uses

Learn how different industries utilize Mobotix cameras, from retail and healthcare to industrial and educational settings.

Customer Support and Resources

Contacting Support

Reach out to Mobotix support for assistance with technical issues, installation questions, or warranty inquiries.

Online Resources

Access online resources such as user manuals, installation guides, and troubleshooting tips on the Mobotix website.

User Communities

Join Mobotix user communities and forums to share experiences, seek advice, and stay updated on the latest developments.

FAQs

What is the warranty period for Mobotix cameras?

Mobotix cameras typically come with a three-year warranty, covering defects in materials and workmanship.

Can Mobotix cameras be integrated with third-party software?

Yes, Mobotix cameras are compatible with many third-party surveillance software solutions, allowing for flexible integration.

How do I reset my Mobotix camera to factory settings?

To reset your Mobotix camera, locate the reset button on the device, press and hold it for about 10 seconds until the camera reboots.

Are Mobotix cameras weatherproof?

Many Mobotix models are designed to be weatherproof and can withstand harsh environmental conditions, making them suitable for outdoor use.

What types of storage options are available for Mobotix cameras?

Mobotix cameras support various storage options, including internal SD cards, external NAS devices, and cloud storage solutions.

Can I view my Mobotix camera feed on my smartphone?

Yes, you can view live and recorded footage from your Mobotix camera using the Mobotix mobile app, available for both Android and iOS devices.

Conclusion

Summary of Key Points

Setting up and using Mobotix cameras involves several steps, from installation and network configuration to advanced settings and maintenance. By following this comprehensive guide, you can ensure a successful surveillance system that meets your security needs.

Final Tips

Always keep your camera firmware and software up to date, regularly check and clean your cameras, and utilize the advanced features to maximize your surveillance capabilities.

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<p>The post Mobotix Cameras setup and detailed guide v3 first appeared on NVR IPCAMERA SECURITY.</p>

Learn About Active Deterrent Security Cameras

What Are Active Deterrent Security Cameras?

Active deterrent security cameras aren’t your typical security devices. They integrate advanced technology to proactively prevent criminal activities. Key features include built-in lights, sirens, sounds, and two-way audio.

The Importance of Active Deterrent Security Cameras

You might be wondering, why go the extra mile with these advanced features? Well, the answer is simple: prevention is better than cure. These cameras are designed not just to record incidents but to prevent them altogether.

Crime Prevention

A well-placed security camera can make all the difference. Thieves and intruders are less likely to target a property laden with visible deterrents.

Enhanced Safety

Knowing that your premises are being actively monitored can make you feel safer. Immediate alerts and real-time communication add an extra layer of safety.

Peace of Mind

There’s nothing like the peace of mind that comes from knowing your loved ones and valuables are secure. Active deterrent cameras provide a constant layer of security, ensuring you sleep a little easier at night.

Key Components of Active Deterrent Security Cameras

SIREN AND SPOTLIGHT

Active Deterrence security cameras can activate a loud siren with flashing light or spotlight when motion is activated to deter any potential threats. The light and sound features can be easily customized to meet your specific needs. These cameras are equipped with both traditional infrared night vision and LED spotlight mode for full color images at night when desired. Further, you can set the motion detection to trigger only when humans and/or vehicles are detected to produce the most accurate motion alerts.

Lights

These cameras often come with powerful LED lights that can illuminate large areas. Imagine being able to light up your entire driveway or backyard!

Siren

An ear-piercing siren can scare off even the most determined criminals. As soon as suspicious activity is detected, the siren can be activated to alert both you and the intruder.

Two-Way Audio: A Game-Changer

Two-way audio allows you to communicate in real-time through your security camera system. This feature enhances the effectiveness of the camera by enabling you to interact directly with whoever is on your property.

All our active deterrence security cameras have a built-in microphone and speaker for 2-way audio functionality from your smartphone using our mobile app. The 2-way audio feature provides an extra layer of security by enabling real-time, remote communication with individuals near the security camera. The 2-way audio feature can be used in many different scenarios.

Benefits of Having Two-Way Audio

Advantages of Lights in Security Cameras

Deterrence Effect

A bright light shining in the face of a potential intruder can be incredibly disorienting and threatening. It’s a simple but effective means of deterring unwanted visitors.

Visibility in Low-Light Conditions

If criminals think they can hide under the cover of darkness, security lights will make them think twice. These lights ensure your cameras capture clear footage, no matter the time of day.

Advantages of Sirens in Security Cameras

Immediate Alert

Imagine hearing a siren blaring in the middle of the night because someone tried to break into your home. That’s an alert you can’t ignore!

Deterrence to Intruders

The sound of a siren is universally understood as a signal to leave immediately. It’s a powerful tool that can send intruders running before they do any damage.

Advantages of Sound in Security Cameras

How Two-Way Audio Enhances Security

Real-Time Communication

Two-way audio adds a dynamic layer to home security. You’re not just watching; you’re interacting.

Interactive Deterrence

Being able to speak directly to someone on your property – whether friend or foe – provides a significant deterrent effect. Just imagine telling a suspicious individual that the police are on their way!

Installation and Setup

Easy Installation Tips

Setting up these cameras is straightforward. Most models come with comprehensive guides, and you can have them up and running in no time.

Choosing Strategic Locations

Placement is key. You want to cover all entry points and any other areas that could be potential targets.

Best Practices for Using Active Deterrent Security Cameras

Regular Maintenance

Keep your cameras clean and check for any updates to the software. Regular maintenance ensures your system remains effective.

Updating Software

Cybersecurity can’t be overlooked. Ensure your cameras are running the latest firmware to protect against hacking and other cyber threats.

Popular Brands and Models

Overview of Leading Brands

We at CCTV Security Pros offer a variety of active deterrent security cameras

Comparison of Top Models

Learn more about our top active secuity cameras and systems here!

Cost vs. Benefit Analysis

Initial Investment

Active deterrent cameras can require an upfront investment. However, what you spend now can save you thousands in potential theft or damage costs.

Long-Term Savings

Consider the long-term benefits: lower insurance premiums, reduced risk of theft, and peace of mind. Over time, these cameras pay for themselves.

Customer Reviews and Testimonials

Real-Life User Experiences

There’s no better way to gauge effectiveness than by hearing from those who’ve used these systems. Real user reviews often provide insights you won’t find in product descriptions.

Effectiveness in Various Scenarios

From deterring package thieves to keeping an eye on nighttime activity, these cameras have proven effective in a myriad of situations.

Conclusion

In today’s unpredictable world, security can’t be taken lightly. Active deterrent security cameras with lights, sirens, sound, and two-way audio offer a comprehensive solution to protect your home or business. From deterring intruders to providing you with peace of mind, these advanced systems are worth the investment.

To purchase, learn more, or view our full line of security cameras and systems.

FAQs

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<p>The post ​Active Deterrent Security Cameras first appeared on NVR IPCAMERA SECURITY.</p>

How to add a Hikvision NVR to Hik-Connect

Before you start…​

Part 1: Enable Hik-Connect on the NVR…​

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Part 2: Set up Hik-Connect on your mobile phone or tablet…​

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Part 3: Add the NVR to your Hik-Connect account…​

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Other tips…​

Guides for Hikvision NVRs with V5 firmware

How to set up motion detection and alerts on a Hikvision NVR

What is Motion Detection and why is it useful?​

Motion detection is one of the easiest events to set up and will notify you as soon as a person or vehicle enters a predefined detection zone in your scene. Traditionally, it would just rely on lots of pixels changing between frames in your camera’s video stream, which would indicate movement in the scene.

Of course, this would cause lots of alerts for things you are not interested in, such as animals, moving plants and rain. Hikvision’s Acusense cameras and NVRs now have something called Motion Detection 2.0, which cuts the false-positive detections right down as will only notify you when people and/or vehicles are in the scene by learning what they look like. In this simple step-by-step guide, we will show you how to get motion detection set up on the new NVR 5.0 web interface.

Step 1: Go to your NVR’s Motion Detection configuration page…​

Step 2: Configure your Motion Detection zone and rules…​

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Quick tip…​

If you find that the camera preview is too small when drawing your detection zones, you can switch the view to full screen by clicking on the Full screen (four arrows) button in the toolbar, and then exit full screen by pressing Esc on your keyboard.​

Step 3: Set the arming schedule to specify when you want Motion Detection active…​

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Quick tip…​

If the 30-minute segments are not precise enough for you, you can finely tune a period of arming or disarming by double-clicking on the segments and specifying your start and end times in minutes using the arrows.​

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Step 4: Set what you need the NVR to do when a camera detects a target…​

How to connect an IP camera to a Hikvision NVR

Adding cameras to your Network Video Recorder (NVR) is a crucial step in any CCTV setup. Not only does it allow you to store and access all your camera recordings in one place, but it also simplifies camera configuration. In this simple step-by-step guide, we’ll show you how to add cameras to a Hikvision NVR using the new NVR 5 web interface.

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Why add cameras to an NVR?​

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Before you start…​

Before anything, to be able to add your IP cameras, you need to make sure that:
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How to add your cameras using the V5 GUI…​

Step 1:​

Open a web browser and enter the IP address of your NVR in the address bar. If you are not sure what this is, use the SADP tool to find it.​

Step 2:​

Log in to the NVR using the “admin” username and password you have set on it.​

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Step 3:​

Go to: Device Access > Device Configuration > PoE Settings​

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If you are connecting your camera via the Plug-and-Play method, then make sure that Network Camera Plug-and-Play is enabled on the POE port you will be connecting the camera to on this page.​

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For any camera with a cable run under 100m, leave the Network Cable Distance as Short Distance.​

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If you are connecting your camera manually by IP address, disable the Network Camera Plug-and-Play option for the channel that you plan to add the camera to.​

Step 4:​

Go to: Device Access > Device > Video Device​

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For any Plug-and-Play camera, just make sure that it is in its inactive default state and then connect it to the port you reserved in step 3. After 20 seconds or so, the camera Status should turn to Connecting and then Online (you may need to click on Refresh to see this).​

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For Manually added cameras, if you can see the camera in the List of Online Devices section, then just tick the box for the camera and then click + Add to Device List, which will then automatically add it to one of the channels you disabled Plug-and-Play on in the last step.​

Alternatively…​

Click on +Add at the top of the page and fill out the fields as follows:​

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IP Address: Enter the IP address of your camera, using the ‘Test’ button to verify there is a camera at that address. ​

Device Name: This can be anything you like, as it is the name the camera will show with on your NVR. ​

Protocol: Select the camera’s manufacturer from this list, or failing that, use the ONVIF protocol (your camera will need to have ONVIF enabled for this to work). ​

Management Port: Enter the Server port set on the camera, which you can find in the SADP tool or in Network>Basic Settings>Port in the camera’s web browser interface. If you haven’t changed this, it is usually 8000 by default. ​

User Name: “admin” or the username of any other users set up on that camera. ​

Password: The password set with that user on the camera – if this is the same as the ‘Default Activation Password‘ you have set on the NVR, then you can tick this box instead. ​

Transfer Protocol: ‘Auto’ is normally best. ​

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When these are completed, click OK.​

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Your camera should then appear in the list of devices with an assigned channel, and an Online status, meaning it has been successfully added.​

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Extra tips…​

Source : https://www.use-ip.co.uk/forum/forums/guides-for-nvrs-with-v5-firmware.71/

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<p>The post Guides for Hikvision NVRs with V5 firmware first appeared on NVR IPCAMERA SECURITY.</p>

How about you? It can happen for everyone to delete the videos from their system unexpectedly. We are here to share details and needed information about retrieving deleted videos from your Dahua system and explain some system features.

Can I retrieve deleted CCTV.

How do you review and save the videos in Dahua NVR?

We are here to tell you how to review and copy the recorded video in the Dahua NVR setup system. In the first step, you need to go to the menu option, so perform right-click anywhere on the screen to view the menu option. On the opened screen, you see the items below:

An important feature is available on the Dahua NVR system: the automatic systems are good features on these devices. Dahua NVR system cannot only record the videos but also back up the recorded videos.

In case of saving the videos, there will be a wireless option in the NVR system. Various devices can be connected to an NVR USB slot to save the videos. Connect one of these devices and right-click the mouse on the screen to open the menu. You can search for the demanded video date and time.

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How to download recorded video files to USB on Dahua NVR?

It is good to know how to download some recorded footage you want to view on your PC or laptop. The first thing to do is go to the main menu. It may ask you for your password first, so you must enter it.

You will see the backup option. Click Backup. When you go to the backup option, it immediately shows you something connected to the USB. In this case, the process offers you a USB drive connected to your NVR system’s back.

There is a USB port on the back of the NVR system and a USB port on the front. You can use either one of these USB ports. According to the manual, it can connect to an external hard drive and the USB port.

Some users needed help connecting to the USB port with the larger hard drives. Based on this information, we recommend you use a thumb drive if you have one. You can insert your thumb drive into the USB port, and there will be a pop-up window.

In this step, you can access the back file too. You will have 2 methods available. You can either go via the menu or put your thumb drive in. Go to the backup menu. You can file the backup. Both methods lead you to the same backup screen.

It is also to see the used or free storage of your device. It is possible to format the drive to make the storage lighter. Be careful because it is straightforward to format the drive suddenly.

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How to backup video from the NVR system to USB?

We want to tell you how to backup video from your NVR system to a flash drive or USB drive on a system running. This is one of the most practical features of the Dahua CCTV system, similar to other security camera systems.

Various systems use features similar to the NVR system. The first stage is logging into your system typically. There will be some boxes, and you can see the cameras on those boxes.

Then, right-click to go to the main menu. In this step, you need to enter your password. Then is the time to go to the backup option. You will see your USB drive name if you have plugged it into the NVR system.

You have to connect your USB drive directly to NVR, and then you can check the storage condition. It is possible to browse and select where to save the recorded files on your drive.

You can also format the drive if it is brand new or a drive with files on it, and you don’t want to keep any existing files. You can go to the format and perform the format step to bring it back to the new state with nothing.

After formatting, you will not need to choose the exact place for your recorded video. You only need to go back to the browse and select the folder. It is vital to check out the type of video. What kind of video are you trying to search for?

Do you want to search for an alarm, a motion, a motion and alarm, a general video, and an intelligent one? What stream do you want to search for? Typically, the mainstream is useful and practical for everyone.

Getting back up from videos in NVR

In case you need to get the backup, you need to consider the start and end times. You have to select the time of the demanded day. In this case, you can click the search button and observe your record channel.

You can decide which camera you want to pull the video by checking this channel. It can be easy if you are looking only at one particular camera. But if you are looking at multiple cameras, you have to select 3 or 4 or even all.

Generally, getting the backup is a relatively easy task, but it is better to get help from intelligent experts in this field of activity. The good news is getting backup is possible in the NVR system, so you don’t need to be worried about the deleted or lost videos.

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How do you access the lost or deleted videos in Dahua NVR?

This part will explain the detailed steps to recover smashed videos from Dahua NVR systems. It would help if you double-click to open the NVR video data recovery software.

You can use the top and best software module for NVR. It is time to start the process. In the first step, you have to know the image file of Dahua. Then, select the image file and select the partition.

Next, you can use deep analysis to detect the NVR brand. You will see the NVR spot list. Sometimes, as the user, you are unsure about the NVR brand, so you can click the analysis mode directly to recognize the NVR system.

Finally, you can find out the main program has recognized 2 possible brands for the available image file. Usually, you have to select the top one. Finally, click the demanded one and click the OK.

It is also possible to rename the task and click OK. You can overwrite the existing task if you have worked with these features before. Can you find out the detectable dates?

You can detect the demanded video within these available dates and then analyze them. It is also a good idea to check the analysis speed too. You have to wait until the analysis process is completed. The remaining time is available for you to see and observe.

Besides the recorded videos, you can also face the raw videos with extension names. Remember that you must wait because the whole process of analyzing and video carving is automatic. So you don’t need to do anything.

Check the log and the file window. After completing the analysis, you can switch to the file window and find all possible cameras and a long list of videos.

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How do we recover the deleted videos from the Dahua NVR system?

According to the previous part and the access method of recorded videos in the NVR system, recovering these lost videos will be relatively easy. You only need the analysis mode of the Dahua NVR system, and for this analyzing process, you have to use deep analysis.

If this step and process don’t work as you want, you can select the device and try the custom analysis to set up another task. You also can try to put a name with custom. To tell the difference between each task, like fast analysis, deep task, and custom task, you must know all the available options in the NVR system.

Usually, you can use the deep or custom task for the Dahua NVR system. Finally, you can switch back to the directory or log window. You will the witness of the almost complete progress.

The digital experts mostly use the online checksum, and they have the read-only option in the setting. You can tick the demanded one to ensure it is the original device with the read-only option.

Not any of the proper operations can affect the original devices. Another available option is adding checksum options. These features show why many people need digital engineers.

The standard data recovery engineers can help you if you find your lost video. Some users believe they don’t need the expert because ticking the other checksum options is much easier.

The analysis speed will become slower than the average speed. Finally, you can check channel one of your camera and see the recovered lost videos. You can also watch the preview video, which is useful and practical.

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How do we retrieve the deleted video from NVR?

Time is the main thing when trying to retrieve the deleted recorded video. Whenever you realize you have lost your videos, preventing the NVR from overwriting the deleted video is essential.

Note that recording and storing the new videos can decrease the chance of a successful retrieval. In addition, you have to check the backup storage. This feature can help you recover the lost or deleted video.

Some NVR systems have an automatic backup feature, which helps you retrieve lost and deleted videos. If you cannot recover the lost data, contact your NVR system’s technical support.

These experts can provide the best guidelines and information to retrieve your lost footage. You only need to share the details of your NVR system, its software version, and the type of video you lost.

There is another available option to retrieve the deleted video. You can use the recovery software of the NVR system. This software can support you retrieve the deleted video as soon as possible.

You must follow the instructions mentioned to utilize the software quickly and promptly. This software is compatible with the NVR system. It can also be practical in the installation process of the NVR system.

Don’t forget to get help from a professional assistant in this field of activity. These persons can help you in a unique process using the most advanced tools and devices.

Final thought

Deleting helpful videos from NVR can be harmful, mainly when the video contains important content. Based on the mentioned information, it is possible to recover and retrieve the deleted or lost videos from the NVR system.

This article has mentioned all the steps and processes of deleted video recovery. We also share some information about the backup process in the NVR system. You have to check the highlighted process and consider the chance of a recovery process.

Finally, retrieving is only sometimes an easy method for everyone, but you can experience the recovery process with the help of different available devices and options. Don’t worry about your deleted video; you can retrieve it easily via the NVR system. We’re Dahua UK Authorised partner providing Dahua products with the best price only for trade users.

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<p>The post Can I retrieve deleted CCTV footage from my Dahua NVR first appeared on NVR IPCAMERA SECURITY.</p>

I spent the last two weeks getting to know everything about these cameras and this thread will capture all this information. It will take me several weeks to document all the information so please be patient.

There are a variety of problems that I will try my best to explain and share the possible solutions. I have gotten pretty comfortable with these cameras and have purposely bricked them to various degrees of severity just to validate the recovery process. Most people “brick” their cameras trying to upgrade the firmware. This is not a serious issue and it can be corrected very easily. The camera runs an upgrade service on port 3800. The configTool always shows a default port of 37777 but this is not an issue as it can do the upgrade on port 3800 anyway. Change your port to 3800 and use a firmware file lsted below and you are back in business.

I will keep updating this post as I get more time to write all the details around recovery. I will also post links to over 40+ firmware files that and which cameras they will work with. It will take me a bit of time to capture all this information, so please be patient.

 How to Download and Prepare Firmware

This guide will show how to download and prepare the firmware file for a Dahua device.

Firmware files for Dahua devices can be found at Firmware by Device or the specific product page for the device

Firmware is typical provided in a ZIP file, a compressed file format

This file will contain the actual firmware file, which needs to be extracted from the ZIP file in preparation for the upgrade

Prerequisites

Video Instructions

Step by Step Instructions

Confirm the Model and current firmware of Dahua device

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Info

3. Click Version

The Device Type will be displayed

The current System Version will be displayed

Download the firmware file for device from DahuaWiki

4. In a browser go to DahuaWiki.com

Under Specifications, Firmware, & Manuals

Click the device type (in this example Recorder)

5. Enter the device model into the field

6. The results will be filtered

7. Click the firmware icon to download the firmware file

8. The file will download

Extract the firmware file to local computer

9. Right click the Start Menu / Windows icon in the bottom left of the screen

Select File Explorer

10. Select Desktop

11. Click Home

Then click New folder to create a new folder to extract the contents of the firmware zip file

12. Find the created folder in the list, double click to open

13. Under the Downloads window of the browser, click ‘Show in folder’

A new File Explorer window should open containing the directory the firmware zip was downloaded to

Locate the file in the list

14. Right click

Select Cut

15. Select the window with the new directory

Right click in the window

Select Paste

The folder will appear in the directory

16. Right click the file

17. The contents of the zip file will appear in a new window

18. Click to select all files in the folder

Drag and drop the files to the created folder

The files will appear in the directory

The firmware file will appear in the directory ready to use

Unbricking your Dahua IP camera (Tips, Tricks & Firmware)

BRICKED CAMERA? How can you tell?

There are several types of “BRICKED” camera conditions and they have varying levels of severity and also varying levels of complexity for recovery. Most are simple and caused by bad firmware uploads. The worst will require a full rebuild of the partitions which load the kernel, software and all other data.

1. The first step in identifying the severity of your issue is to determine what still working on your camera. In order to do that, lets remove as many variables as possible to the troubleshooting process. If possible, connect the camera ethernet and PC ethernet on it’s own switch and make sure that no vlan tagging is enabled on the switch.

Next, you need to figure out if the IP address is still reacheable. Ping the last known ip address. The default address for most cameras is 192.168.1.108.

If you don’t know it you can use the arp/ping method to configure which adds as startic arp entry to a new ip address. (This feature is enabled on the camera by default)

2. Once you have a pingable IP, you need to know what services are still active on the camera. This can be done with a simple port scanner. I have added a link to below in tools.

3. Run the port scanner and record which ports are still open. In many cases port 23 and port 3800 will still be open. If this is your situation, it is a very simple fix. If no ports are open, you will need to do a full image load which is more complex.

The typical ports that you would see are:

23 – Telnet access

80 – Web User interface

443 – SSL

554 – Real time streaming port

3800 – Upgrade Deamon

5000 – UPnP

37777 – TCP Video streaming

37778 – UDP Video Streaming

42323 – Real time remote runner

Plus a whole bunch more of UDP ports and more TCP ports

REPAIR WITH PORT 3800

Download a step by step guide (DAHUA IP Camera Recovery v1.0.pdf) with screen prints @ http://tinyurl.com/lbl3up7

1A. If port 3800 is open you can connect with the Dahua Config tool (link below in tools). I tdefault to port 37777 but change it to 3800 as this port where the upgrade daemon is listening. Port 37777 is a redirect but it won’t work if your firmware has failed.

Launch the config tool and click on login button. Type the IP address , username and password then port 3800.

Open a know working firmware file and upload to the camera.

1B. If port 3800 is not open, go to the next step to enable port 3800.

2. If you have telnet access, you can login with putty. Link to putty below in tools. The default Web UI password is admin / admin.

In older firmware the telnet account is root / vizxv

In newer firmware the telnet account is admin / 7ujMko0+”web UI password” —> 7ujmko0admin

Once connected you can execute a ps command to see running processes. /usr/sbin/upgraded process is what listens on port 3800 for the firmware binary file.

There is also another copy in /var/tmp/

A useful tip for watching the upgrade process is to kill the “upgraded” process that is running and re-launch it in the foreground to watch the upgrade.

~#>ps

625 root 0:00 [mtdblock3]

630 root 0:00 [mtdblock4]

635 root 0:00 [mtdblock5]

772 root 0:00 [ubi_bgt7d]

776 root 0:00 [ubifs_bgt7_0]

790 root 0:00 /sbin/telnetd

798 root 0:00 [OSA_796_1]

860 root 0:00 syshelper elper 60

861 root 0:00 /usr/sbin/upgraded

869 root 0:00 [dsplogd]

870 root 0:00 [encode_guard]

889 root 0:00 [flush-ubifs_6_0]

923 root 3:29 ./VideoDaemon AEWB AF TVOUT

~#> kill -9 861

~#> /usr/sbin/upgraded

22:52:46|[crypt] crypt_open ok!

Name: upgraded, bulid date: Apr 19 2014 09:17:58, svn: 255

Fail to get env authcode!

@@@@ buf = PZC4MU056W00XXX

22:52:52|[pdc] WARN (MISC_ioctl|493): Get SdCard cfg failed !

UPGRADED_MSG: Can’t Open /mnt/mtd/Config/passwd

UPGRADED_MSG: Login success!

UPGRADED_MSG: Kill 976 successful

UPGRADED_MSG: reset_watchdog

UPGRADED_MSG: Receive A4(alarm)

UPGRADED_MSG: reset_watchdog

UPGRADED_MSG: Receive A1(alive package)

UPGRADED_MSG: reset_watchdog

UPGRADED_MSG: Received : 29868252, FileSize : 29868252

UPGRADED_MSG: Download Complete

UPGRADED_MSG: DoDownLoad success!

UPGRADED_MSG: Flash init success

UPGRADED_MSG: hwid file success!

Fail to get env native!

UPGRADED_ERR: LINE: 1074: invalid file: Install.lua

UPGRADED_MSG: zip file total size: 40900220

Fail to get env authcode!

@@@@ buf = PZC4MU056W00XXX

22:53:10|[pdc] WARN (MISC_ioctl|493): Get SdCard cfg failed !

UPGRADED_MSG: packet.name: SD6XXX, board.name: IPC-HFW4300S-V2

UPGRADED_MSG: packet.hardver: , board.hardver:

UPGRADED_MSG: packet.name: IPC-HX3XXX, board.name: IPC-HFW4300S-V2

UPGRADED_MSG: packet.hardver: , board.hardver:

UPGRADED_MSG: Verify version success

Header CRC Checking … OK

Image Name: kernel.img

Image Type: kernel.img (gzip compressed)

Data Size: 2546876 B, Bytes = 2.43 MB

Load Address: 0XC80000

Data CRC Checking … OK

Programing start at: 0XC80000

<5>UBIFS: un-mount UBI device 2, volume 0

<5>UBIFS: un-mount UBI device 4, volume 0

Upgrade : Complete Total 6%…

Header CRC Checking … OK

Image Name: partition-x.cramfs.img

Image Type: partition-x.cramfs.img (gzip compressed)

Data Size: 4160 B, Bytes = 0.00 MB

Load Address: 0X500000

Data CRC Checking … OK

Programing start at: 0X500000

Upgrade : Complete Total 6%…

Header CRC Checking … OK

Image Name: romfs-x.ubifs.img

Image Type: romfs-x.ubifs.img (gzip compressed)

Data Size: 7340096 B, Bytes = 7.00 MB

Load Address: 0X1200000

Data CRC Checking … OK

Programing start at: 0X1200000

Upgrade : Complete Total 24%…

Header CRC Checking … OK

Image Name: pd-x.ubifs.img

Image Type: pd-x.ubifs.img (gzip compressed)

Data Size: 1966144 B, Bytes = 1.88 MB

Load Address: 0X940000

Data CRC Checking … OK

Programing start at: 0X940000

Upgrade : Complete Total 28%…

Header CRC Checking … OK

Image Name: user-x.ubifs.img

Image Type: user-x.ubifs.img (gzip compressed)

Data Size: 21233728 B, Bytes = 20.25 MB

Load Address: 0X2200000

Data CRC Checking … OK

Programing start at: 0X2200000

Upgrade : Complete Total 80%…

Header CRC Checking … OK

Image Name: custom-x.ubifs.img

Image Type: custom-x.ubifs.img (gzip compressed)

Data Size: 1966144 B, Bytes = 1.88 MB

Load Address: 0X600000

Data CRC Checking … OK

Programing start at: 0X600000

Upgrade : Complete Total 85%…

Header CRC Checking … OK

Image Name: web-x.ubifs.img

Image Type: web-x.ubifs.img (gzip compressed)

Data Size: 5505088 B, Bytes = 5.25 MB

Load Address: 0X1A00000

Data CRC Checking … OK

Programing start at: 0X1A00000

Upgrade : Complete Total 99%… [libpdi] Read: blkIndex: 0,pageIndex: 1,byteIndex: 0 ,fLag: ff

Upgrade : Complete Total 100%… UPGRADED_MSG: will reboot system

Here you can see each partition being loaded wit the individual img files. I will write a quick how to on loading each one individually at a later time.

If you chose a valid firmware file, you will be back in working order. If you still have problems, repeat with another firmware file till you have a valid file. The IPC-HFW4300S-V2 is not natively compatible with all other 4300S firmware. I am in the process of writing a how to that explains how to over come this issue.

UNBRICK WITH UBOOT via SERIAL

NOTE: This section is coming soon… I’m gathering all the images I need for various camera types

OTHER USEFUL INFORMATION (to be sorted later)

The firmware consists of several images that are loaded into various partitions in flash in a UBI file system. You can load each partition separately if needed. More on this later…. (I’ll put a guide together on flashing and recovering partitions)

Once you telnet into the camera, there are number of useful binaries in the user shell that can help correct and diagnose some of the problems people are experiencing. One of the helpful steps is to kill the /var/tmp/upgraded process and run it in the foreground so you can see what is going on and easily capture error messaged. The /var/tmp/upgraded process is what opens the port 3800 and allows you to connect to the camera with the config tool if your web services have failed. There is also another copy in usr/sbin/.

Also, in there is a command to reset all the parameters back to factory defaults (username, password, ip address back to 192.168.1.108 etc.) This can be accomplished with /sbin/clearparam.

Another issue that people run into is the constant reboot issue. This can be caused by a failed process. The main application which provides all the camera capabilities (web interface, streaming, etc.) is /usr/bin/sonia. This process is what makes most firmware different from version to version (sort of). There are also changes to the web partition which contains the web server pages that /usr/bin sonia hosts on port 80. The sonia process is invoked by a shell script in init.d and if the process is killed, the camera reboots after a few minutes. This has cause many people issues when trying to “unbrick” the camera since you only have a few minutes between reboots.

To stop the reboots you can update the flash. There is a parameter called appauto that tells the camera to auto start /us/bin/sonia. If you want the camera to start and not invoke the shell script that launches sonia, you need to set appauto to 0. This will stop the camera from rebooting when sonia is not running.

This cam be accomplished by running ‘/sbin/appauto 0’. To turn it back on, just run /sbin/appauto 1. This writes the boot parameter in flash that the kernel reads before starting the process. You can check the current status of the appauto bootparameter with ‘cat /proc/dahua/bootpara’ It will only show what the parameter was when you booted up, so if you changes it you need to reboot to see the change in /proc/dahua/bootpara.

Realtime streaming URL – rtsp://192.168.1.108/cam/realmonitor?channel=1&subtype=0&proto=Onvif

You can change the subtype to 1 for the secondary stream also you can add user:password@ in front of the IP address if you have the permissions set requiring it.

You can use the HTTP API to configure some parameters that are not yet in the web UI. For instance, another member discovered he could enable NFS through the web UI in addition to the local SD card. This config is not possible through the web interface as you need to pick one or the other.

These documents details the API of Dahua video products (links provided to some of the versions below). Programmers or users can access and configure Dahua video products through the API. Every setting of the camera is available through the API whereas only a small number are available through the WEB interface. The document with version 1.10 is available with firmware version 2.0 and above. This document with version 1.20, 1.21, 1.22, 1.23,1.24,1,25,1,26,1,27,1,28 is available with firmware 2.210 and above.This document with version 1. 29 ,1.30, 1.31, 1.32, 1.33, 1.34, 1.35,

1.36 is available with firmware 2.210 and above.This document with version 1.37 is available with firmware 2.212, 2.4 and above.

I have also done a bit of testing around the tftp process that is invoked in u-boot that looks for upgrade_info_7db780a713a4.txt and failed.txt. I think with a little more work, I’ll figure out if there is a recovery method using tftp without serial access. This would be necessary if you lose telnet access and need to rebuild the kernel partition that hosts telnetd.

Tools

DAHUA IP Camera Recovery v1.0.pdf………………….. http://tinyurl.com/lbl3up7

Port Scanner ………………………………………….. http://tinyurl.com/q53pojg

Putty …………………………………………………….. http://tinyurl.com/lvbbmsq

Tftp Server …………………………………………….. http://tinyurl.com/m46wnhe

Dahua Docs & Tools

DAHUA_HTTP_API 1.0 .pdf ………………………………………… http://tinyurl.com/lb43lga

DAHUA_HTTP_API_1.23.pdf ………………………………………… http://tinyurl.com/lrwye3k

DAHUA_HTTP_API_FOR_IPC 1.28.pdf …………………………………. http://tinyurl.com/kskrcay

DAHUA_HTTP_API_FOR_IPC&SD-V1.36.pdf ……………………………… http://tinyurl.com/mooccf9

DAHUA_HTTP_API_FOR_IPC&SD-V1.37.pdf ……………………………… http://tinyurl.com/kvyddfp

DAHUA_HTTP_API_FOR_DVR_V1.29.pdf ………………………………… http://tinyurl.com/klc72tr

General_ConfigTool_Eng_V1.0.5.R.120428.zip …………………… http://tinyurl.com/mwlzbb3

General_ConfigTool_Eng_V1.06.1.T.120807.zip …………………… http://tinyurl.com/leudphu

General_ConfigTool_Eng_V1.07.2.R.130304.zip ………………….. http://tinyurl.com/obs5ud7

General_ConfigTool_Eng_V1.07.3.R.130701.zip ………………….. http://tinyurl.com/o6p628f <—- Use this one

General_ConfigTool_Eng_V2.00.0.R.140410.zip …………………… http://tinyurl.com/nbqtgev

Firmware Files

Firmware files are grouped by camera type and video signal (NTSC –> Eng_N / PAL –> Eng_P / or BOTH –> Eng_NP)

Files are ordered by version number with the latest Firmware in blue.

Files with DH_ prefix are DAHUA direct firmware files and those with General_ prefix are general release for OEM cameras but I’ve had good luck with both.

DH_IPC-HX1100_Eng_NP_V2.210.0000.3.R.20140416.bin ………………………………………….. http://tinyurl.com/m2jf3qv

General_IPC-HX3(2)XXX_Eng_N_V2.210.0001.0.R.20130517.bin ……………………………………….. http://tinyurl.com/q98zg9x

General_IPC-HX3(2)XXX_Eng_P_V2.210.0001.0.R.20130517.bin ………………………………………… http://tinyurl.com/nekapn3

General_IPC-HX3(2)XXX_Eng_NP_V2.210.0001.0.R.20130517.bin ……………………………………… http://tinyurl.com/p59ym6z

General_IPC-HX3(2)XXX_Eng_P_V2.211.0000.0.R.20130726.bin ………………………………………… http://tinyurl.com/my54r9z

General_IPC-HX3(2)XXX_Eng_N_V2.212.0000.0.R.20131206.bin ……………………………………….. http://tinyurl.com/lrvtm2z

General_IPC-HX3(2)XXX_Eng_P_V2.212.0000.0.R.20131206.bin ………………………………………… http://tinyurl.com/n9rv23n

General_IPC-HX3(2)XXX_Eng_N_V2.212.0001.0.R.20131224.bin ……………………………………….. http://tinyurl.com/l5kg2d9

General_IPC-HX3(2)XXX_Eng_P_V2.212.0001.0.R.20131224.bin ………………………………………… http://tinyurl.com/q6c2gox

DH_IPC-HX3(2)XXX_Eng_NP_8M_V2.212.0000.4.R.20140307.bin ……………………………………….. http://tinyurl.com/mnzx33h

DH_IPC-HX3(2)XXX_Eng_NP_8M_V2.212.0000.5.R.20140326.bin ……………………………………….. http://tinyurl.com/ke285w5

DH_IPC-HX3(2)XXX_Eng_NP_8M_V2.212.0000.6.R.20140419.bin ……………………………………….. http://tinyurl.com/mllzcox

General_IPC-HX3(2)XXX_Eng_P_V2.420.0000.0.R.20140414.bin ………………………………………… http://tinyurl.com/nftaogy

DH_IPC-HX3(2)XXX_Eng_N_V2.420.0000.0.R.20140414.bin ……………………………………………. http://tinyurl.com/ma5q64d

General_IPC-HX5(4)XXX_Eng_P_V2.210.0000.2.R.20130821.bin …………………………………………. http://tinyurl.com/pdcdmdk

General_IPC-HX5(4)XXX_Eng_N_V2.210.0000.4.R.20130911.bin ……………………………………………….. http://tinyurl.com/pdoxjzj

General_IPC-HX5(4)XXX_Eng_P_V2.210.0000.9.R.20131217.bin ……………………………………………….. http://tinyurl.com/p3g4t54

General_IPC-HX5(4)XXX_Eng_N_V2.210.0000.10.R.20140111.bin ……………………………………………… http://tinyurl.com/mnjpd79

General_IPC-HX5(4)XXX_Eng_P_V2.210.0000.12.R.20140225.bin ……………………………………………… http://tinyurl.com/nssnph6

DH_IPC-HX5(4)XXX_Eng_NP_V2.210.0000.12.R.20140225.bin …………………………………………….. http://tinyurl.com/lcjr8xv

DH_IPC-HX5(4)XXX_Eng_NP_V2.210.0000.16.R.20140421.bin …………………………………………….. http://tinyurl.com/k67gu9u

DH_IPC-HX5(4)XXX_Eng_NP_V2.210.0000.18.R.20140429.bin ……………………………………………. http://tinyurl.com/n779scx

General_IPC-HX5(4)XXX_Eng_N_V2.210.0000.21.R.20140613.bin ……………………………………………… http://tinyurl.com/qd2thhe

General_IPC-HX5(4)XXX_Eng_P_V2.210.0000.21.R.20140613.bin ……………………………………………… http://tinyurl.com/p8q75b4

General_IPC-HX5(4)XXX_Eng_N_V2.400.0000.0.R.20131231.bin ……………………………………………….. http://tinyurl.com/kmd7hu9

DH_IPC-HX5(4)XXX_Eng_N_Stream3_V2.420.0000.0.R.20140419.bin ………………………………………….. http://tinyurl.com/mb75g2n

DH_IPC-HX5(4)XXX_Eng_P_Stream3_V2.420.0002.0.R.20140621.bin …………………………………….. http://tinyurl.com/laj29k5

General_IPC-HX5(4)XXX_Eng_N_Stream3_V2.420.0000.0.R.20140419.bin ………………………………….. http://tinyurl.com/mzw85fz

General_IPC-HX5(4)XXX_Eng_P_Stream3_V2.420.0000.0.R.20140419.bin ………………………………….. http://tinyurl.com/ov6krph

General_IPC-HX5(4)XXX_Eng_P_Stream3_P2P_V2.420.0000.0.R.20140419.bin …………………………… http://tinyurl.com/oxgblkq

General_IPC-HX5(4)XXX_Eng_N_Stream3_V2.420.0002.0.R.20140621.bin ………………………………….. http://tinyurl.com/kejg3fv

General_IPC-HX5(4)XXX_Eng_P_Stream3_V2.420.0002.0.R.20140621.bin ………………………………….. http://tinyurl.com/pfmevdu

General_IPC-HX5(4)XXX_Eng_N_Stream3_V2.420.0003.0.R.20140930.bin ……………………………………….. http://tinyurl.com/kchslos

General_IPC-HX5(4)XXX_Eng_N_V2.420.0003.0.R.20140930.bin ……………………………………………….. http://tinyurl.com/ok4f8fx

General_IPC-HX5(4)XXX_Eng_N_Stream3_V2.420.0005.0.R.20141205.bin ………………………………………. http://tinyurl.com/qbrfg3k

General_IPC-HX5(4)XXX_Eng_P_Stream3_V2.420.0005.0.R.20141205.bin ………………………………….. http://tinyurl.com/ot99vgw

DH_IPC-HX8XXX_Eng_NP_V2.400.0000.2.R.20140506.bin …………………………………………………. http://tinyurl.com/lbar98x

I will also post the bare metal img files when I get some time which contain the firmware and all the img files including the update.img that can be used for serial recovery.

I have just started the process of uploading firmware… There are much more to come as well as many more camera models.

Also if you have any you want to share please PM me what you have and where I can link them to this thread.

Thanks to Euly for sharing firmware files!

IMPORTANT NOTE FOR IPC-HFW4300S-V2 CAMERAS

The new camera appears to have differences (a few that I already found) that makes some of the general firmware incompatible with them. I have found a workaround, but it is complex. I will try to summarize it in a separate thread in the following weeks. I will also repackage the newest firmware files in versions that will work for the V2 cameras. Stay tuned! In the meantime, you can use General_IPC-HX5(4)XXX_Eng_N_V2.210.0000.21.R.20140613.bin or the PAL equivalent to recover your camera.

Well, that’s all I have time to share for now, but I’ll do my best to put together a comprehensive guide to the inner workings of these cameras and a guide to unbrick in any failed software situation.

Thanks and take care.

<p>The post Unbricking your Dahua IP camera (Tips, Tricks & Firmware) first appeared on NVR IPCAMERA SECURITY.</p>

We can talk directly on phone app for asking courier to put package to a certain place you point, and hear sound from app or TV monitor connected to NVR

We could be alerted any time a person enter your property by receiving push notification from free phone APP, and the alarm light will be triggered to drive away the suspicious objects ( Note: APP has No Monthly Fees)

High Resolution 2592 X 1944 pixel to provide your vivid and clear image no matter in day or night, and IP 67 Waterproof to withstand Changeable Weather like Snowy/Rainy Day

We can customize the surveillance area or set a line for human/vehicle, and the alarm alerts will be triggered when detecting human/vehicle crossing the line or intruding the alarm area （These function may only work with Hiseeu NVR）

Version 2020-2022 PoE System FAQs in total

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Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

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Important Notes:

These FAQs are only adaptable to following Models NVR Model : H5-NVR-P-8,

Camera Model: HB215-PA, HB212-PA, HB915B-PA

Mobile Phone APP: XMEye Pro         PC Client :VMS

Hisseu PoE Camera System User Guide v1

Contents:

A:  Forget NVR Password?

B:  Add Device on PC Client Software (VMS）?

C:  How to Sign up account on Mobile APP (XMEye Pro) ?

D:  Add Device on Mobile Phone APP (XMEye Pro)?

E:  How to enable Alarm Notifications on APP XMEye Pro?

F:  Configure Offline Camera or Add a New Camera?

G:  No Video Display on TV Monitor Or Blank Screen?

H:  Why DVR/NVR can’t record or playback video?

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Detail Solutions:

A:  Forget NVR Password?

1. Please click the mouse from the home screen, and “Logo Out–>Log Out”

2. Right click the mouse again, click “ Main Menu”–> “Forget password –> Forget answer”, you will see the “QR Code”

3. Please open your mobile APP “XMeye Pro”

（1）Click the Scan icon on the top left corner

（2）Scan the “CAPTCHA” on the TV monitor, then you will get a code from the mobile phone APP or from your email, and enter the code into “CAPTCHA”, so you will be able to reset the password on the Monitor connected to DVR

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B: Add Device on PC Client Software (VMS）?

VMS download link:

For Windows （2023 newest version）

https://download.xm030.cn/d/MDAwMDE0OTM=

For Mac ( 2022 version)

https://download.xm030.cn/d/MDAwMDA2NDA=

1. Download PC Client “VMS” and installed

2. Login with the default User Name and Password. Click “SIGN IN”.

Default User name is: admin

Default Password is: admin

3. Navigate to “Device Manager”–>”Manual Add”

4. Login Type: Cloud ID Device Name:

Name Your Device as you like

Cloud ID : Device Serial Number. We need to go to the TV Monitor connected to the NVR , and find out the information on TV Monitor UI, then right click the mouse to navigate to the path of “Main Menu–>Advanced–>Version” to find out the information “serial number”

User Name and password: Input the user name and password that you created for the NVR , and we also need to find this from the Monitor UI.

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5. Navigate to “Live View”, Click on the device name(serial number), then select “Open All By Sub Stream”

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C:  How to Sign up account on Mobile APP (XMEye Pro) ?

Please follow these instructions to sign up for an account via your mobile number.

1. Click on Sign Up

2. Sign Up by email or Select Mobile Number

3. Select the correct country code +1, input your mobile number and click on “Get code”

4. A code will be sent to the mobile phone number, input the verification code and continue.

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D:  Add Device on Mobile Phone APP (XMEye Pro)?

Steps:

–>1. Please connect the NVR/DVR box to your Router via Network Cable; (Some customers think it can support WIFI connection, while wired systems only support wired router connection, and have to be wired to router via ethernet cable)

–>2. Go to Monitor UI Interface, and Navigate to “Main Menu > Network > Net Service”, if the “Cloud Status” shows connected, means NVR/DVR is online (Please skip step3),

–>3. If the cloud status shows “Probing DNS”, Please Navigate to “Main Menu > Network > Check the icon of “Enable DHCP”–>Apply;

–>Reboot the DVR by unplugging the power adapter and re-plug it, then double-check the cloud status ( only cloud status shows )

–>4. Go to your TV Monitor, navigate to “Main Menu–>Advanced–>Version”–> You will see the serial number.

The QR code contains Serial number info. We need this information after we add the device to mobile phone APP

–>5. Open the mobile APP “XMeye Pro” and register an account by your email first

–>6. Click”+” to add device–>Choose “NVR”

Device Serial Number: Click the “Scan” icon to Scan QR Code On the NVR UI Interface (Main Menu–Advanced–Version), (QR code contains username and password)

No need to input the username and password manually.

And click “OK”, and go back to the Device page on App,and you will see the device shows status:online ,

E:  How to enable Alarm Notifications on APP XMEye Pro?

1.Make the Alarm setting is already set on Monitor UI Interface

2. Please right-click mouse and navigate to “Main Menu–> Alarm–>Motion Detect/Human Detect/Face Detect–> Enable “Mobile Reported”–>click “OK”

(Default Setting is for Channel 1, Please select “All” channels.)

2.Open “XMeye Pro” mobile App, and navigate to “Event–>Device (the one you named)–>Enable “Allow Notifications”

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F:  Configure Offline Camera or Add a New Camera?

—>1. After connect the camera to NVR via network cable, if the camera power on properly, the camera’s indicator light should be blinking.(see picture attached)

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When you cover the camera’s photocell or put the camera in dark place, the infrared LED should turn on red color.

—>2. If camera powered on properly please follow below instructions.

1.Right-click mouse navigate to “Quick Setup(or Channel Set) –>Cancel

2. In the second box, if any camera status is offline or not connected, please select it and click ”Delete” first

3. Click “Search”, can you see new IP address showed on the topper box?

4. Select the IP address in topper box and click Network–>Auto Assigned–>OK

5. If auto assigned successfully, please click “Add” to add the camera.

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G:  No Video Display on TV Monitor Or Blank Screen?

My UI Interface shows “No signal” or “Black Screen” ？

We need to divert this issue into two situations:

1.NVR Indicator light is on:

(1) Cause: The camera system’s video output resolution is 1080P. If your TV monitor resolution is below 1080P, this issue will occur.

Steps:

Please right-click and hold your mouse for over 10 seconds to see if the system can reboot or not. Or, please try to connect the system to another TV monitor with a higher resolution (above 1080P)

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(2) Cause: The hard disk drive inside of the DVR box is broken, and use the screwdriver to open the DVR box to unplug the wires of the hard disk drive, and reboot the DVR to have a try. If the DVR box can be rebooted after unplugging the wires of the hard disk drive(HDD), which means the HDD is having an issue, and needs a replacement, plz contact email love@hiseeu.com for replacement HDD

After steps, if the thing still cann’t be resolved, which means the NVR box is broken, plz contact email love@hiseeu.com for replacement NVR box if their warranty is still 1 year

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2.NVR Indicator light is off:

(1) Cause: The power adapter 52V 2.5 A connected to the NVR box is broken

Step: Use another power supply 52V 2.5 A to power on the NVR unit to have a try ( If you do not have a spare one, can contact us to buy a new one or we send you a new one if your warranty is still under 1 year )

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(2) Cause: The hard disk drive inside of the NVR box is broken Step: Use the screwdriver to open the NVR box to unplug the wires of the hard disk drive, and reboot the DVR to have a try. If the NVR box can be rebooted after unplugging the wires of the hard disk drive(HDD), which means the HDD is broken, and needs a HDD replacement, plz contact email love@hiseeu.com for replacement HDD

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H:Why DVR/NVR can’t record or playback video?

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If HDD(Hard disk drive) is having issue or something wrong with record setting, the DVR can’t record/playback the video

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1.Check if the hard drive status is normal or error

Navigate to NVR/DVR Monitor UI Interface: Navigate to “Main Menu–>Advanced–>HDD info”

If status shows “Error” or No hard drive info , which means the hard drive is broken. (need to replace hard dirve)

2.Check the record plan is set up for 24/7 continuous recording

Navigate to “Main Menu–>Record Conf”

Channel : select “All”

Period: “00:00-24:00”

Select “Regular”

3. Please make sure the HDD was set up to “Overwrite”. (if it was set to “stop”, the system would stop recording when the storage is full)

Navigate to “Main Menu–>General–>Storage Full”

Add Device on Guard Station PC Client Software

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0  

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Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

Add Cameras to NVR or PoE Switch (Router)

Add Cameras to NVR/ PoE Switch or Router

1. Add camera via NVR PoE Port

• If the camera is connected to NVR PoE port directly, the IP address

range should be modified to “172.16.0.X” (X is between 2 to 255)

Please right-click mouse and navigate to Camera

For brand new camera (password is 123456 by default), NVR will detect

and add camera automatically.

If the camera’s user name or password has been changed, you are required to input the info manually.

Move the mouse to the status icon , you will see the error message. “Offline [incorrect Username to Password]”

Please click on the edit icon to input password manually and click on “OK” to continue.

2.Add Camera to NVR via PoE Switch or Router

NVR will detect the camera under the same WLAN and list IPC here

• Click on plug icon to add the camera. If the camera has default user name: admin, password: 123456.

NVR will add it automatically.

• If the camera’s password has been changed, please click on the setting icon to modify the info.

• In this situation, the camera IP address range should be the same as NVR’s IP range

(You can check NVR IP by navigating to Network>Basic> TCP/IP). If not, please contact the technician to modify the camera’s IP first.

Camera Not working

Camera not working?

1.(Port issue) Insert the camera to another port of the NVR to have a try, and wait at least 5 minutes

2. (Camera issue) Make sure if the camera infrared light will turn on red or not in the night time

3. Also plz right click your mouse to “Menu-Camera”, and take a photo of this whole page and send it to us

（Check how many cameras are discovered）

Also go back to the home screen and Check connection status, to see if it shows” Network disconnected” or “incorrect user name and password”

Device Offline on APP or NVR?

Device Offline on APP or NVR?

If the device shows offline on mobile phone app  “Guard Viewer” , we need to make sure the NVR is connected to network perfectly or not

Go next to your Monitor that connected to NVR, and check out the network status

first navigate to this path first : “Menu–Network–Basic–P2P” , also check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” . After that, go back to “P2P” and check if the device status is online or not

Also , please make sure the PPPOE needs to be disabled, plz navigate to “Network–Advanced–PPPoE”

Enable Alarm light on Each Camera?

Enable Alarm light on Each Camera?

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(Alarm light would only work during the night time when the alarm was triggered)

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1. Set up the Alarm light First Right-click your mouse to “Menu– VCA — Intrusion Detection/Crossing Line Detection– Triggered Actions” , and draw the rules for the alarm type

After you set up an alarm type (Like”Intrusion Detection”, or “Crossing Line Detection”), Click on “Alarm Linkage”, you will have the option to Enable “Alarm Light” (Spotlight is only Available During the Night)

2. Enable Alarm Light on “Triggered Action– Alarm Light” for each channel, and Click “OK”

Forget NVR Password？

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2.If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer) by navigate to “Me–General–Forget Device Password”

3.Scan the above QR code by app and the security code will be sent to your email address.

4. Enter the security code from email to reset the password

Additionally, If you the email doesn’t belong to you, plz contact us at love@hiseeu.com for more support

Add Device to APP(Guard Viewer)

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Auto add is not suggested. Please tap on “Later” if you see this message box.

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In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1.  Please Tap on “ Menu” icon> Tap on “Devices”> “Add”,

2. Tap on “Scan”> “OK” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online   and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at Love@Hiseeu.com   

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here.   • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4.Add NVR by scanning device QR code and click on “save”

5.   Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6. Select the device and tap on “Start Live View”

Human Tracking/Detect for Model PK-4YHD985-CT ?

1.To enable human tracking , Set preset point “21”. Here is the video link for your reference: https://www.amazon.com/live/video/07adae4ec34a47618bd754cc6c1f8966?ref_=dp_vse_ibvc1

2.To enable human detection, plz go to this path “Menu–Alarm-Motion” , and choose the camera you want, to enable it

(This doesn’t support customize area)

No Video on TV Monitor or blank Screen?

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The camera system video output resolution is 1080P, if your TV monitor resolution below that will occur this issue.

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If possible, could you please try to connect the system to another TV monitor with a higher resolution(above 1080P).

Or, please hold your mouse wheel over 10seconds to see if the system can reboot or not.

If not, plz contact us for further support

How to share Device to others via APP Guard Viewer?

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One device linked to One User ONLY. The NVR system ONLY can be controlled by one authorized account, who can share the device with others in order to prevent attacking or hacking.

For admin user, please follow the instructions to share the device with others:

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1.Type on “Menu Icon ” and navigate to “Devices”

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2.Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

(1) Share device by typing in the user name you wanted to share with and selecting function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigate to “Devices”

(2) Share device by generate a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

Download the mobile APP and Sign up for an Account

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1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

<p>The post Hisseu PoE Camera System User Guide v1 first appeared on NVR IPCAMERA SECURITY.</p>