Intro

You’re Not Alone

Installation can be hard. We’re happy to talk it over with you or take over a DIY project that you’ve realized needs professional installation. Our support hours are from 9AM-7PM Monday – Friday (EST) and we are available via chat, email, phones, and remote PC screen-sharing, if you need any help. You can reach us at 866-414-2553.

Disclaimer: The laws governing cable and wire installation can vary from state to state and sometimes even counties and cities pass specific, unique laws regarding cabling; these state, county and city laws are too complex for us to explain. This page is not a how-to installation guide, as we cannot keep up with local laws.

Although we now offer installation, locally, we started as a DIY-only company, and we primarily serve those adventurous types who want to run the cable for themselves. Even so, we get asked about do-it-yourself installation all the time…. We wanted to post a few of our standard answers here.

Part 1

Don’t Start a Fire or Shock Yourself

Electricity Can Kill You; Avoid Electrical Lines!

Never strap, staple or otherwise run networking cable to conduit or raceways carrying electrical current. Never run any cable within 2 inches of Class I electrical lines, lighting, fire alarm, or power lines or devices.

Give a Wide Berth to High Voltage Devices or Lines

Never run any cable within 6 feet of a conductor or fuse box. A minimum 5-inch distance is required from any fluorescent lighting fixture or power line over 2 kVA and up to 24 inches from any power line over 5 kVA. If unsure about the a device or line, consult an electrician. Route cable away as far as you can from large motors, generators, induction heaters, arc welders, x-ray equipment, and radio frequency, microwave or radar sources. NEC/NFPA 70, Article 800-52

Protect it from Future Physical Damage

You might want to put a nail or screw in later and don’t want to puncture your cables, so when a cable, raceway, or soft conduit (anything you can puncture) is installed parallel to framing members (joists, rafters, or studs), furring strips, or crown molding, keep the cable at least 32 mm (1.26 inches) from the edge. NEC 300.4(D)

Don’t Leave it Dangling – Secure Your Cables

You can connect cable directly to a surface with straps, staples, cable ties, hangers, or similar fittings, but you have to secure it somehow. NEC 800.24; 300.11

Use Plenum rated cable in Areas with Airflow

If you are going to run cables through an area which is used by your heating, air circulation, or air conditioner systems (such as above a drop ceiling in an office), you must use Plenum rated cables, which have a special insulation that has low smoke and low flame characteristics. When securing cable in Plenum required areas, make sure your straps, cable ties, and similar fittings also are plenum rated. NEC 830; NFPA 90A

National Rules – Consult your local laws

These guides are meant to familiarize our clients with the national requirements as expressed in the National Fire and Alarm Signaling Code and the National Electrical Code. Your state or local laws may differ. If you live outside the USA, consult your governmental laws. Don’t consider this your only resource.

Turn the Breaker Power OFF

Any time that you will be drilling or cutting into your wall, you want to turn the power off. You don’t want to drill into a hidden electrical line. You probably already know this, but our lawyers insisted.

Wear Safety Goggles

Any time that you are drilling, you want to wear safety goggles and hearing protection, like ear plugs.

Security Camera Installation Guides v2

Part 2

Drilling through Different Materials

Sheetrock (most interior walls)

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of sheetrock.

Wood

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of wood.

Stucco

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of stucco.

Brick and Masonry

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of brick.

Concrete

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of concrete.

Metal Siding

A list of tools necessary, step-by-step instructions for installing SCW cameras, and how to close up the hole when drilling into a surface made of metal siding

Part 3

Running the Cable

Basic Cabling

Terminating Cable (Putting the ends on)

Instructions for putting the RJ45 ends on to ethernet (for example, Cat5 / Cat6 / Cat5e) cable.

Using Our Waterproof Connectors

When installing a camera outdoors, it is imperative that you put our waterproof RJ45 Connector on the ethernet (for example, Cat5 / Cat6 / Cat5e) cable.

No Protection – Just Running the Wire

You can connect cable directly to a surface with straps, staples, cable ties, hangers, or similar fittings, but the cable could get damaged and someone might be able to cut it.

24 Volt Wiring: PTZ

The Spotlight PTZ cameras uses 24 volt power rather than POE because it requires more power than is capable of Power-Over-Ethernet for its natural white light spotlight. The Laser can also be powered via 24 volt power and can be powered the same way, although it is not required to do so. This guide shows you how to wire these PTZs.

24 Volt Wiring: Sharpshooter

The Sharpshooter IP Bullet cameras uses 24 volt power rather than POE because it requires more power than is capable of Power-Over-Ethernet for its long range infrared. This guide shows you how to wire the Sharpshooter.

Protecting your Cabling

Liquidtight Plastic Tubing

Liquidtight plastic tubing is easier to work with than flexible metal tubing, but is less secure. It is also great for areas with lots of expected moisture as it won’t rust.

Flexible Metal Conduit (FMC)

Flexible metal conduit is difficult to cut (watch out for sharp edges), but easier than solid conduit to install.

Electric Metal Tubing (EMT)

Solid metal conduit is the most secure form of installation. It requires a specialty conduit bending tool.

Conduit Fill

This chart will let you know how many cable runs you can fit in one conduit pipe, depending on the size of the conduit.

Raceway (Outdoors) – Coming Soon

Raceways are most popular indoors to make the space look clean and professional. There are also outdoor rated raceways; this guide covers using raceways outdoors.

Clean and Professional Interiors

Raceway (Indoors)

Raceways are most popular indoors to make the space look clean and professional. There are also outdoor rated raceways. This guide covers using raceways indoors.

Ethernet Wall Plates

Not recommended. It can be difficult to find a wall plate that passes POE power and provides grounding. These devices also provide a secondary point of failure, and take up far more room than a cable pass through plate for larger systems.

Dealing with Long Distance

Using POE switches to reduce cabling

You can run one cable to a POE switch and then run several cameras to that switch, however, POE switches are not plug-n-play. POE switches do require you to know a decent amount about computer networking.

Cables run over 300 feet

Cat5e and Cat6 cable data has a limit of 300 feet, but if you need to go further than that you can use a POE extender, POE injector, or POE switch to hear and repeat the signal. This article discusses when you would use each of these tools.

Long Distance Wireless

Military-Grade Long-Range Wifi Solution are used when attempting to send wireless IP Camera video data more than 100 feet (and up to 3 Miles). These products will require a professional wireless network technician on location.

Part 4

Mounting Cameras and Recorders

Basic Camera Installation

Bullet Cameras on Walls

In this guide, we will be installing a bullet camera on a wall.

Bullet Cameras on Ceilings

In this guide, we will be installing a bullet camera on a ceiling.

Bullet Cameras on Soffits

In this guide, we will be installing a bullet camera on a soffit.

Dome Cameras on Ceilings

In this guide, we will be installing a dome camera in a ceiling tile.

Dome Cameras on Walls

In this guide, we will be installing a dome camera on a wall.

Positioning the Lens in our Dome Cameras

In this video guide, we demonstrate how to adjust the lens positioning on our Marshall, Guardian, Warden, and Mosquito Dome Cameras.

Audio and Alarm Inputs FAQ and Sample Wiring Guide

Here’s a guide on Line-Level Audio Inputs and Analog Wired Alarm Integration.

Attaching Our Camera Mounting Accessories

Electrical Mounting Boxes

Our electrical box mounts are used to give easy access to your connections, hide them inside the junction box, and allow you to drill a smaller hole in your wall. If you want to run conduit they are necessary to run conduit straight to the camera.

PTZ Wall Mount Bracket

This guide will show you how to mount your PTZ camera to the wall mount bracket.

Pole Mounts

In this guide, we will be installing a Hornet Pro bullet camera on a pole.

Pendant Mounts

In this guide, we will be installing a Radius panoramic dome camera on a pendant mount. You can install all our PTZ and a few of our dome cameras via Pendant mounts.

Screw Size Chart

Lose a screw? No problem. Here’s all our 2018 product line screw sizes in one convenient place.

NVR Mounting Options and Hard Drive Installation

Shelf / Desk Mounting NVRs

This is what most people do: just put it on a shelf or desk. This makes it easy to connect to a TV/monitor and use the mouse (included) to control the NVR.

Rack Mounting NVRs

Companies often want to put the NVR in their server rack room. People who do this often to control the NVR only through our apps or web browser. Only our larger NVRs (16 channels and up) are wide enough to be rack mounted (and they come with ears). Our smaller NVRs can use our Rack Mount Shelf.

Wall Mounting NVRs

Many people choose to mount their NVR on a wall near a TV. To do this, you will want to purchase a vertical rack, like this one that matches the height of your NVR. The 16, 32, and 64 channels units have a height of 2U and the 128 channel is 3U. NVRs are heavy and you will want to make sure your wall can support the weight.

Mounting NVRs behind a Wall / in an Attic

People who are afraid of the theft of an NVR often place it behind a false wall or in an attic. People who do this control the NVR only through our apps or web browser. Be aware: Not all attics are insulated well enough to be within the temperature requirements of the NVR. Temperature range is listed on each NVR’s technical specs tab.

“NVR” Lock Boxes

There’s a few companies advertising “NVR Lock Boxes,” but any Server Rack or Computer Rack will do. Most Server Racks or Mounts have locks on them already. This picture is of a Tripp Lite Server Rack with Lock It houses a 32 channel NVR, two of our POE Switches, and a router, but there are tons of companies selling small server racks online.

NVR hard drive installation

If you purchase both a hard drive(s) and recorder from us, we will happily install the hard drive for you. but here’s a handy guide if you want to do it yourself.

Part 5: Specialized Work

When to NOT DIY – Get an Expert

Long Distance Wireless

Military-Grade Long-Range Wifi Solution are used when attempting to send wireless IP Camera video data more than 100 feet (and up to 3 Miles). These products will require a professional wireless network technician on location. We can’t offer support on this product remotely, as once we can see it remotely, that means that it is already working.

Aerial Cable

Aerial cable clearance varies based on location (cable over a road needs more clearance than over a sidewalk, for example), needs to be enclosed within 8 feet of finished grade, and requires a on-site structural analysis to make sure the cable won’t break. Hire an expert.

Burial of Cable

Number one, call 811 before you ever dig: know where your power company has buried its power cables! The required cable burying depth also can vary based on your local zoning laws and your certificate of occupancy; you should get an expert.

Elevators

Don’t even try to install any cable in one without a licensed elevator technician’s help as the cable needs to be inside the cable traveler. An error in securing the cable can result in damage to the elevator’s operation – and potentially the people inside it. Don’t mess with it; get a licensed elevator technician to run the cable.

<p>The post Security Camera Installation Guides v2 first appeared on NVR IPCAMERA SECURITY.</p>

Troubleshoot Offline Camera

Troubleshoot Offline Camera

Learn how to troubleshoot when a new Verkada camera is offline

Updated over a week ago

Use this article to read through some common scenarios and try the suggested troubleshooting tips to help. If you still need help, please contact Verkada Support.

What is the LED status of the camera?

Camera has been solid orange for over 10 minutes

Camera is blinking blue for over 5 minutes

Camera is solid blue for over 5 minutes, says “waiting to be connected on Verkada Command”

Roles and Permissions for Cameras

Roles and Permissions for Cameras

Learn about the roles and permissions available for Verkada Cameras

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Cameras.

Org-level roles

Organization-level roles are configured on a per-user basis. Groups cannot be used to set organization-level roles.

Below, click the down arrow to the left of the role to learn more about the role and access.

Org Member

Org Admin

Verkada Cameras Troubleshooting 2024

Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

CP52-E PTZ permissions

The CP52-E PTZ camera permissions determine who can manage the Sentry Mode feature.

Permissions model (example)

Here’s a simple example of a permissions model that a typical organization with several sites and users may employ:

Users and their required level of access

Permissions each user should be assigned

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Set Org Admin permissions

Revoke Org Admin permissions

Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Add a user

Add a group

Existing users and groups

You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.

Manage roles

Manage sites

Customize roles and permissions

Verkada’s Roles & Permissions Customization feature enables Org Admins the ability to add or remove certain permissions from Site Admins and Site Viewers more granularly. Some organizations may want to limit or extend the permissions of the members of their organization based on their needs. Currently, we allow customization of permissions related to archives, link sharing, and user management.

Roles and Permissions for Command

Roles and Permissions for Command

Learn about the roles and permissions available to Command users and groups

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Command. It also explains how to customize roles and permissions.

Permission levels

Permissions are set at the following levels:

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Permissions considerations

Common user permission configurations

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Roles and permissions by Verkada product

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Org-level roles

Org-level roles are configured on a per-user basis. Groups cannot be used to set org-level roles.

Org member

Org Admin

Access Control Role

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Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

Access Site Admin

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Customize Roles and Permissions

Verkada’s Roles & Permissions Customization feature enables Org Admins the ability to add or remove certain permissions from Site Admins and Site Viewers more granularly. Some organizations may want to limit or extend the permissions of the members of their organization based on their needs. Currently, we allow customization of permissions related to archives, link sharing, and user management.

FAQ

Why has my organization disappeared?

Why are cameras missing from my organization?

Why can’t I access certain features or settings, such as other users?

Resolve Issues with Missing Cameras

Resolve Issues with Missing Cameras

Learn how to resolve issues when cameras are missing from your Verkada account

Updated over a week ago

When you log in to Verkada Command, you can only access cameras and video in organizations or sites where your user account has permissions.

Note: Even if you are an Org Admin, you still need to grant yourself permission to view all sites. Learn more about roles and permissions for cameras and Command.

If you log in to Command and cameras are missing or have disappeared, always check user permissions. The most common reason cameras are not visible is that your user account needs permissions to the site(s) where the cameras are configured.

Common reasons that can cause cameras to disappear

Check permissions

If you are an Org Admin, you can check and correct your own permissions:

Resolve Issues with Night Mode

Resolve Issues with Night Mode

Common issues with IR and Night Mode with steps to resolve them

Updated over a week ago

Each Verkada camera has night vision capabilities, using a sensor to detect low-light situations. When external lighting is low, the camera switches to night mode and records in black and white, using infrared (IR) LEDs to illuminate the environment. If the IR is emitted improperly through the dome or reflected into the lens, it negatively impacts image quality.

Common night mode issues

It is imperative that the dome remain free of debris and the camera is installed properly to achieve the best image quality. When viewing footage in night mode if the footage appears obscured it is most likely the result of one of the following scenarios:

Camera always in night mode

If your camera is always in night mode even where there is sufficient light in the environment the lux (light) value may need to be adjusted. If this is the case, reach out to Verkada Support for further assistance.

Environmental obstruction

If the camera is mounted too close to a wall, ledge, or light source, the image quality may be degraded due to IR reflection.

Recommendation. Ensure that cameras are mounted sufficiently far away from surfaces that may cause the IRs to reflect, such as light sources.

IR obstruction

If a first-generation Dome camera (D30 or D50) is operating in night mode when there is plenty of light, the IR sensor is likely obstructed by the camera housing.

To fix the obstructed light sensor, physically rotate the lens barrel assembly 180° so the sensor and IRs are visible through the camera case.

Example: Proper and improper orientation

Note: After rotating the lens barrel, the camera orientation may need to be changed in Command.

<p>The post Verkada Cameras Troubleshooting 2024 first appeared on NVR IPCAMERA SECURITY.</p>

Part 1: How do I install a Hard Drive in a Hikvision NVR?

Any setup with an NVR will need a hard drive to function as it is what all your footage is saved to. The WD Purple Drive is our go-to recommendation for the vast majority of IP setups as it designed with the high workload requirements of 24/7 surveillance solutions in mind. Please see the guide on picking the right HDD to better understand your storage needs and why we don’t recommend using HDD’s that aren’t optimised for use in a CCTV system.

Please see the five simple steps below for getting your hard drive installed into your NVR:
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Step 1:
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Firstly, you’ll need to locate and remove the screws that secure the NVR’s casing to the base so that you can access the inside of it. Typically, you’ll find two of these screws on the back of the unit and, depending on the NVR model, more on the sides – Do not lose these screws!​

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Step 2:
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Once inside, your NVR will look something like this. The parts in here you’ll need to identify are the:​

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Now look at your HDD – fewer things to identify here:​

Step 3:
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Get your hard drive and NVR connected – You can screw the drive into its bay in NVR first if you wish, but it’s normally easier to wire everything up first. Plug one end of the SATA interface cable into the HDD and the other into the corresponding port on the motherboard, then do the same with the SATA power cable. If the power cable has come already connected to the motherboard, then just plug the other end into the HDD’s SATA power port.​

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Step 4:
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You now just need to screw the HDD into the bottom of the NVR via the screw holes located in the HDD and corresponding holes in the HDD bay (insert the screws from underneath the NVR into the HDD inside – it can be a bit fiddly).​

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Step 5:
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Finally, screw the NVR’s casing back onto the base. Your HDD is now installed and ready to be formatted during the initial NVR setup, which is explained in Part 2.​

How do I set up my Hikvision IP CCTV System

Read More : Hikvision How To Tutorials Chapter 1

Part 2: How do I complete the basic setup of my Hikvision NVR?

You now need to configure the NVR so that it’s ready to connect to your network. Don’t worry – this is simpler than it sounds. This initial setup is simplest when done on the local GUI, using a directly connected monitor. The following steps walk you through this initial setup process:

Note – Avoid plugging anything into the back of the NVR until instructed to do so in this tutorial.

Firstly, you’ll need to look at the back of your NVR and make sure you can identify the following parts that are needed for this stage:
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[1] – PoE (Power over Ethernet) ports (Most Hikvision NVRs have PoE ports which will power any camera via the network cable. Those that do not will require you to connect the camera across remotely, using a separate PoE injector or switch for power.)
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[2] – VGA display port
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[3] – HDMI display port
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[4] – USB port(s) (and mouse – one should come included with the NVR)
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[5] – LAN port (and ethernet cable – Cat5e or Cat6 is fine)
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[6] – Kettle power socket (the power lead is included with the NVR)​

Now, follow these steps. It is easier if you leave your cameras disconnected until prompted later in this guide:

Step 1:
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Plug the kettle plug into the power inlet to connect the NVR to a power supply.​

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Step 2:
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Connect your NVR to a display (this can be any monitor or television) by connecting either an HDMI or VGA cable from the monitor to the corresponding port in the back of the NVR.​

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Step 3:
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Plug your USB mouse into one of the NVR’s USB ports.​

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Step 4:
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Use an ethernet cable to connect your NVR to your local network – Plug one end of the cable into the RJ45 ports into a network access point (such as an ethernet port on your router), and the other into the LAN port in the back of your NVR.​

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Step 5:
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Turn the NVR on and let it boot up. Ignore the beeping noise, it’s completely normal and just the NVR telling you that it isn’t properly configured yet.​

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You may get a prompt to adjust the NVR’s resolution to match the connected display, click “yes” to view everything in the best resolution supported by your display.​

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Step 6:

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Set your language when prompted.​

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Step 7:
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Set a password for the NVR , as well as a “Channel Default Password”, which will be passed onto any inactive device that is directly connected to the NVR’s PoE ports. We recommend keeping these passwords the same for simplicity’s sake. It’s key that you set a password that the NVR defines as strong and that you remember this password, as resetting the passwords on Hikvision devices can be a hassle that you want to avoid, if possible.​

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Note – If you have lost your password then please see our guide on How to Reset the Password of your Hikvision Camera/NVR in 5 steps using the SADP Tool​

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Step 8:
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Now set a valid “reserved email” address for the NVR, which Hikvision will use for verification if you need to reset your password.​

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Step 9:
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Next, set an unlock pattern of your choice by using your mouse to draw any shape you like – you will be asked to do this twice to confirm the pattern. This will be used to quickly login to your NVR in the local GUI.​

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Step 10:
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Now, set your time zone, your preferred date format, and date/time.​

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Step 11:

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On the Network Setup page:​

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Leave the “NIC Type” as it is.​

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Either leave the “Enable Obtain DNS Server” box ticked, or untick it and use one these recommended public DNS servers.​

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It is best to leave the “Enable DHCP” box unticked here. Instead, set the “IPv4 Address” of the NVR to an unused IP address on your network, which is within your gateway’s range. Your Gateway will typically be the IP address of your router. E.g. if your router’s IP address is “192.168.1.1”, you’ll want to give the NVR an IP address within the range of “192.168.1.x”, where “x” is any unused address between “2” and “254”.​

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Note – DHCP can be left on during this stage of the setup to automatically assign your NVR an open IP address if you like, just be sure to turn it off again once your system up and running. To disable it again once set up, just go to: ​

System/Configuration→ Network → TCP/IP → DHCP Off → Apply​

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Input the Subnet Mask of your network (typically it’s “255.255.255.0”) and “IPv4 Default Gateway”. If you’re unsure of these, see the below articles which explain how to check what they are and if a particular IP address is available:​

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How-to: How do I find my router and PC’s IP address using a Windows PC?​

How-to: How do I find my router and Mac’s IP address using a Mac?​

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The “Internal NIC IPv4 Address” can be left as it is, this just refers to the NVR’s own LAN address (so Plug and Play cameras will use IP addresses on this range).​

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Step 12:
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You can now stop the annoying bleeping! Select your hard drive(s) from the list and click “Init” to format it, and then “Next” when the formatting has completed.​

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Note – This will completely wipe the drive, so please make sure that any that are being reused to not have data that you might need on them. ​

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Step 13:

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The next page is for the Camera Setup. As mentioned earlier, we recommend connecting any cameras after the NVR setup process has completed, so you can skip this page.​

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Note – Please see part 4 for the instructions for adding cameras to your NVR after the initial setup. ​

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Step 14:
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You will now be taken to the platform access page. Again, skip through and leave this for now.​

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Note – Please see part 12 for adding the NVR to the Hik-Connect app, which revisits this page. ​

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Step 15:
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Finally, you’ll be taken to the Change Password page and given the option to set a new admin password. Ignore this, unless you actually want to change your password. Remember, your admin password is different from your activation password, which you’ll need to use when activating individual cameras on your network.​

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Click “Exit” and “Yes” on the “Exit Wizard” popup.​

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That’s the initial setup of your NVR complete. You should now be taken to the NVR’s live view page (you won’t see your cameras until these are connected in Part 4), with your main navigation menu at the top of the screen.​

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Check out the other pages for more!

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<p>The post How do I set up my Hikvision IP CCTV System first appeared on NVR IPCAMERA SECURITY.</p>

Sunba IP Camera Recording Option

Note an IP camera can work standalone without a NVR, which is different from a traditional analog system where Digital Video Recorder is a must-have.

In terms of recording, there are few options you can select from:

A. Record to a computer. This requires you to have a dedicated computer that is on for 24/7. This means if you shut down your PC/Mac, then the recording will stop as well.

B. Record to a TF card. Most Sunba IP cameras would have a built-in TF card slot that support up to 128GB micro SD card. 405-D20X can have the TF card pre-installed before shipment if you order from our website. 406-D20X, 305-D4X 405-ECO don’t have any built-in TF card slot (as of 12/31/2019). 405-ECO and 305-D4X would support micro SD card in the future. Please refer to the product detail page for the latest specification.

The limit for the TF card is 128 GB, Class 10 (Kingston recommended), so it is great for recording small motion detection clips instead of recording 24/7. This is also a good alternative/back-up for videos recorded on PC or elsewhere.

C. Record to a NVR. NVR is a dedicated recording storage device for IP cameras and it also has the benefit of viewing multiple different cameras together. In China and most East Asian countries, NVR is used very common. In USA and western countries, Blue Iris and other software + PC combo is used as an alternative to NVR. If you use Sunba IP camera with NVR from another manufacturer that is also ONVIF compliant, then basic functions such as PTZ, recording shall work but there is no guarantee that presets, motion detection will also work perfectly.

D. Record to a NAS. Your NAS must either support ONVIF or support Sunba private protocol. You will have to add our camera in the specific NAS’s interface instead of in Sunba camera’s interface.

Read More : 

• XMARTO NVR WiFi PTZ Camera System FAQ
• How to Control Analog Speed Dome by Pelco-D/P Protocol
• CamHi Pro Tutorial Guide

Steps to add Sunba IP cameras to Hikvision PoE NVR

Ultimate video guide below updated 2020/06:

https://youtu.be/gK3yf5Sg21M

For Sunba Illuminati, it should be plug and play with Hikvision PoE NVR. Just make sure the NVR supports 802.3at and has sufficient power budget (at least 30W left) for the camera.

For Sunba 601-D20X, 601-D25X, 405-D20X, 405-ECO, 406-D20X, FT-HD and 305-D4X. Please see the instruction below.

The following instruction is made based on Hikvision DS-7608NI-I2, but should be applicable to all Hikvision PoE NVR.

The following tutorial assumes that you are using the back switch of the NVR to power the camera.

You need to first ensure that the PoE NVR is 802.3at (instead of 802.3af) with 25W as the maximum power output per port otherwise the NVR cannot supply enough power to the camera.

You can google to check the NVR Spec and if you are not sure, please contact Sunba support with the NVR model to double check.

Step 1. Check the PoE Gateway of your Hikvision NVR 

Usually the PoE NIC gateway of Hikvision PoE NVR is 192.168.254.1.

Step 2. Modify Sunba IP camera network information. 

Connect the camera to a generic PoE switch, to PC or to router to modify the camera’s network info first.

Go to Device Config-Network of the camera in IE/VMS, or use the Device Manger tool to modify the camera IP to match Hikvision POE NIC.

In the picture above, we modify the IP of the camera to be 192.168.254.XXX and the gateway to be 192.168.254.1 (that matches the PoE gateway of the Hikvision NVR).

Under Device Config-ENCODE, please select H.264 instead of H.265 as H.265 is only supported by Sunba Private Protocol.

Step 3. Connect the camera to Hikvision PoE NVR. 

Wait for the camera to finish the self-diagnostic rotates upon receiving power from the NVR. This can usually take 1-2 minutes.

Step 4. Go to Camera Management of the NVR Interface. 

Select and modify the channel that the camera is connected to, and input the corresponding info of the camera that you just input.

Step 5. Click OK and wait for the camera to connect, which takes usually a minute. 

You can also refresh the page. The camera is now online.

Step 6. Live view and set up preferred recording plan. 

Contact support@sunba.net if you still have trouble connecting to Hikvision PoE NVR or if you would want to connect to Hikvision PoE when powered using DC12V adapter.

Sunba Illuminati NetHDD Requirement

To record videos of Sunba Illuminati to NAS (NetHDD), there are a few prerequisites:

1.The NAS must be able to set individual volume to the camera. You cannot set an individual shared folder for the camera, and set as the storage path as the NetHDD would not successfully initialize/formatted (it will revert back to uninitialized status). The NAS must have the ability to create multiple volumes. In short, you need to create a separate partition on the Net Disk for the camera.

2.Each camera should use an exclusive volume. Two cameras cannot share the same volume.

Here is an example for Synology: https://sunbatech.com//faq/how-to-get-synology-nas-to-record-sunba-illuminati-ip-camera/

Sunba Illuminati YouTube RTMP Connection Issues [Warp-up]

The following troubleshooting is based on the assumption that all network-related devices are connected well and functioning properly, and the camera lens module is not defective.

a) YouTube stream would disconnect after a while.

Please update to the latest firmware by following the instruction here: https://sunbatech.com//product/sunba-illuminati/
Download Tab: https://sunbatech.com//product/sunba-illuminati/?attachment_id=5507&download_file=ruhyyr1t1ylvn

We’ve also encountered another case that the YouTube stream is dropping off every 10s. This turns out to be an IP conflict. It is recommended to switch to another Static LAN IP address.

b) There is no “stream selection option” under the RTMP url configuration page.  

Please clear browser cache/browsing history, power cycle the unit and re-load the page.

c) Cannot connect to YouTube stream at all. 

Please try each of the following measures:

1. Check whether the P2P status is offline. Normally it should be “online”. If it shows offline, then this means the camera cannot communicate with the Internet. You will have to try setting the camera from static IP to DHCP to see if it resolves the issue. Or you could try setting the DNS of the camera to 8.8.8.8 and 8.8.4.4.

2. Set the DNS of the camera to

Google DNS:

8.8.8.8

8.8.4.4

Or use the router’s DNS as primary DNS, and use 8.8.8.8 as secondary DNS.

3. Try lowering the camera bitrate and FPS. Make sure the to use constant bitrate and the bitrate shall usually not exceed 4000 Kbps otherwise the upload bandwidth consumption will be extremely high, preventing the camera from communicating with YouTube server.

Disclaimer: If you have multiple cameras that you are attempting to stream at the same time under the same LAN network, it is critical to have sufficient upload bandwidth for your network otherwise the stream might stuck, drop frames or lose connections. 

Sunba IP Network Camera: Underpower Issue

Typical Symptoms 

A. Camera reboots repetitively during night time with the following cycle:

low light environment detected -> infrared on -> not enough power -> reboot -> low light environment detected -> infrared on -> not enough power -> reboot …… (cycling)

B. Camera panning by itself without gaining control over PTZ.

 

Why will this happen? 

A. PoE Camera

Wrong PoE+ Injector: The PoE injector/switch must be able to deliver at least 30W for an individual port! Must be 802.3at standard but NOT 802.3af, which is for bullet camera and can only deliver 15.4W.

Long Distance of Travel: PoE will also drop power along the Ethernet cable. If you are using a 300 ft long Ethernet cable, you may be at risk. Please try using the Ethernet cable less than 200 ft. The maximum travel distance also depends on the quality of the cable but generally it should not exceed 200 ft for the 30W power. If you increase the distance, the corresponding watts of the injector should increase as well to 48W or 60W.

 

B. Non-PoE Camera:

Long Distance of Travel with thin AWG power extension cord.

For over 50 ft of travel distance, please try using the AWG 18 standard or thicker (the smaller the AWG, the thicker the wire).

A quick test to perform is to plug the camera directly to the wall power (for power adapter) without any forms of extension.

Tips for optimizing the auto tracking performance

Before mounting the Illuminati camera outside, there are few installation tips to consider to optimize the tracking performance.

The accuracy rate of auto tracking is great involved with installation location, ambient light (such as backlight) and so on. In order to ensure the better effect, Sunba proposes some installation and setup suggestions as follows:

1.Ratio of detection object size to image size

To recognize small moving objects, you will need to turn up the tracking sensitivity. However, this would usually result in false trigger of other equivalently smaller moving objects.

We recommend adjusting the zoom level of the camera to ensure the moving object is at least 180 x 180 pixel for a 2MP 1080p camera.

2.Light (no backlight)

With backlight, it is extremely difficult to recognize moving object from the overall scene because of the overall shaded videos.

3. Draw virtual lines/polygons only on static background

It is recommended not to draw virtual lines/polygons on dynamic objects such as trees/shrubs which will move along with strong wind and thus might trigger false alarms.

What is port forwarding?

Configuring port forwarding for your IP camera enables you to access your locally connected camera on the secure side of the router (via LAN) anywhere with internet at a different location (VIA WAN) through PC/Mac or Smartphone. It basically just forwards all traffic of your private camera to a public network.

Port forwarding must be supported by your router, and configured in your router’s interface. Therefore, for specific steps of port forwarding, please refer to the manual of your router or contact the manufacturer of your router for help (user interface extremely router specific). There are many different resources on YouTube that we find helpful. And you may also explore this webpage where it has the port forward interfaces for most routers: http://portforward.com/

Though different routers have different ways of setting up the port forwarding, generally you need to 1) log in the config page of the router and 2) find the port forwarding option within the config page 3) add and configure the camera’s relevant ports to be forwarded.

The picture below has forwarded the http, ONVIF, media and rtsp ports of the camera but in reality only http and media (tcp) are required ports.

To port forward most Sunba cameras, you’ll at least need to know:

• The camera’s local IP address;
• HTTP Port of the camera;
• TCP Port of the camera (also called media port).

Note: To access your IP camera in certain software or mobile app (such as iVMS or IP Cam Viewer), RTSP port may need to be forwarded as well.

After port forwarding, you will get a dynamic WAN IP of the camera where you can use to access the camera remotely anywhere.

Use canyouseeme.org to check your WAN IP and whether the ports are forwarded successfully (or “open”).

Go to Internet Explorer and type in WAN IP: HTTP port as the address to remotely log in the camera for a quick test.

Finally, please remember that the WAN IP changes constantly (normally after 24 hours) so it may be good for you to use free DDNS service such as NO-IP.com to have a fixed domain name, which can be memorized easily.

Other Dynamic DNS service provider:  DynDNS.org and TZO.com

Please first register an account at the DDNS service provider’s site. And you will get an unchanged name for your home WAN IP: such as myname.dyndns.org  

This fixed domain will be representing your home WAN IP!

Then you can login to your router again, go to DDNS option built-in your router and enter your DDNS service provider information to make sure your router recognizes them.

What is the RTSP stream URL for Sunba IP cameras?

The fundamental format of Sunba RTSP url is below:

For SUNBA Lite Series camera:

rtsp://IP:554/user={put your username here}&password={put your password here}&channel=1&stream=0.sdp?real_stream

For example with the default network setting (RTSP port 554), username and password, the camera’s RTPS url would be as follows：

rtsp://192.168.1.10:554/user=admin&password=&channel=1&stream=0.sdp?real_stream

 

For SUNBA Performance Series camera:

rtsp://{username}:{password}@{ip}:{port}/media/video1/2/3
Corresponding to main stream/sub stream/three stream respectively;

For example:
rtsp://admin:123456@192.168.1.8:554/media/video1, it means the main stream;
rtsp://admin:123456@192.168.1.8:554/media/video2, indicating sub-stream;
rtsp://admin:123456@192.168.1.8:554/media/video3, which means third stream;

For SUNBA Illuminati, please use the following url:

rtsp://[username]:[password]@[ip]:[port]/[codec]/[channel]/[subtype]/av_stream

Below is an example of an IP camera with H.264, an IP of 192.168.1.10 and the default username and password.

rtsp://admin:Admin12345@192.168.1.10:554/h264/ch1/main/av_stream

where 554 is the default RTSP port h264 is the encoding format, and can be replaced by h265 or mpeg4

What screws do I have to use for installing the camera?

Fundamental Standard: 

601-D20X/805-D20XB (wall bracket/Ceiling Mount) – M6

405 Series Wall Mount – M4

405 Series ceiling Mount – M6

We do not offer bolt with the camera as there are too many types available and the application is very critical and depends on where/how you would like to install the camera.

For example, many people are using the camera with their pole or corner mount that has smaller hole size as compared to the camera’s mount bracket. So you will probably need one size smaller.

Also, if you are installing the camera on wood board, you generally will choose self-tapping screws for safety concerns.

Similarly, if you are installing the camera on concrete, it is recommended to use concrete expansion bolt (or expansion anchor).

Brick walls are also different. These are the variables we are unable to control by the time of shipment.

If you need any help in selecting appropriate bolts for your specific application, we would be more than happy to offer our advice.

Why only half 1/2 of the IR LEDs are on? Is my camera defective?

The short answer is, the camera isn’t defective and what you see is normal. And below is why:

Sunba IR lights work in a same way as vehicle lights; you only need low beam to view nearby objects, when your camera isn’t zoomed in.

Thus, if your IR is in “AUTO” mode (this should be the default you are in), when you focus at near objects, the IR lights are half on. And when you “zoom in” and look at distant objects, the other half IR lights will be on as the high beam. Meanwhile, the low beam side will be OFF to avoid any extra light interference. In other words, you can change the focal length to adjust the IR lights.

Alternatively, you can manually control IR lights using the “presets call” method. For example, using “103+call” as a special presets code (just enter 103 in the preset box and hit either “enter” or “go to” or “call” depending on the software you use), you can turn on BOTH sides of the IR lights.

Here is a video of how to do so:

 

 

 

However, both sides of IR may not necessarily increase the visibility at night due to light interference. That’s why auto high beam and low beam are designed to be separate.

Another thing you can do is to change the photo sensitivity of the camera by going to the menu (95+CALL). This is a threshold that you can control. You probably want to adjust it to make it less sensitive to the streetlight (more easier to be switched to night mode under “IR Auto”),or the other way around, depending on the installation environment.

CGI HTTP Command for Sunba Illuminati

The commands below is only for model Sunba Illuminati.

Assuming we have a camera with IP as 10.16.112.226，username as admin and password as abcd1234, its corresponding http commands will be as follows:

Pan Left：http://10.16.112.226/ISAPI/Custom/ptz/pan-left?authInfo=admin:abcd1234

Pan Right: http://10.16.112.226/ISAPI/Custom/ptz/pan-right?authInfo=admin:abcd1234

Tilt Up: http://10.16.112.226/ISAPI/Custom/ptz/tilt-up?authInfo=admin:abcd1234

Tilt Down: http://10.16.112.226/ISAPI/Custom/ptz/tilt-down?authInfo=admin:abcd1234

Zoom In: http://10.16.112.226/ISAPI/Custom/ptz/zoom-tele?authInfo=admin:abcd1234

Zoom Out: http://10.16.112.226/ISAPI/Custom/ptz/zoom-wide?authInfo=admin:abcd1234

Stop PTZ: http://10.16.112.226/ISAPI/Custom/ptz/stop?authInfo=admin:abcd1234

Call Preset 1: http://10.16.112.226/ISAPI/Custom/preset/1?authInfo=admin:abcd1234

Call Preset 2: http://10.16.112.226/ISAPI/Custom/preset/2?authInfo=admin:abcd1234

………

Call Preset 255: http://10.16.112.226/ISAPI/Custom/preset/255?authInfo=admin:abcd1234

Take a Snapshot: http://10.16.112.226/ISAPI/Custom/snapshot?authInfo=admin:abcd1234

Reboot: http://10.16.112.226/ISAPI/Custom/reboot?authInfo=admin:abcd1234

All HTTP commands urls above will include username and password as required entries. We are unable to make http commands without credential.

Does Sunba produce WiFi camera?

The answer is, not yet. And we currently don’t plant to develop a wireless outdoor camera due to concerns primarily over connectivity and user experiences. Chances remain that we will develop wireless models for indoor cameras as well as low-zoom in mini PTZ.

IP Cameras, compared to analog cameras, may have lags in image transmission as they are very dependent on the local network. In case of wireless, problems such as stability and connectivity may happen, especially for high zoom IP cameras. Wireless plans should work better for smaller and fixed lens cameras.

PoE is usually considered a great alternative for wireless cameras because for wireless cameras, you still have to run a power cable  (one cable solution). For PoE cameras, it is the same one cable solution but instead of the power cable, you need to use ethernet cable.

If there isn’t any forms of running a network cable, you can consider using wireless bridge to connect the camera.
In short, as you said, you can use a client wireless AP to connect to your root wireless AP:

http://www.hometoys.com/article/2012/09/using-a-wireless-bridge-and-megapixel-ip-camera-for-remote-security/1870/
Wireless bridge is widely used in surveillance projects.

How to convert recorded files for Illuminati into MP4?

The recorded files of illuminati is in MP2 that you can playback by using iFollow/Guarding Vision program. To convert it into the universal MP4 format, please download the FileConverter below:

Format Converter_v4.0.1_EN

Then after you add the file, please set to target format to MP4:

Then click “Done” and “Start” to begin processing.

How to get Synology NAS to record Sunba Illuminati IP camera?

There are two methods:

1.Using Synology’s built-in surveillance station.

Note in this way, you could have Synology record all-day, by schedule, or by motion detection.

With motion detection, you can have Synology to record using the camera’s own algorithm or using Synology’s algorithm.

Below is the fundamental setup:

Make sure the camera is set to H.264 and the username and password you entered is the camera’s ONVIF username/password, which is set at Network-Advanced Settings-Integration Protocol.

2. Recording as NetHDD

Please enable the NFS protocol for your NAS.

Then please go to Shared Folder to create a folder dedicated for recording and setup the name and location. It is NOT recommended to set the entire NAS as the recording destination.

Add encryption to the shared folder.

Confirm to apply the setting for the new shared folder.

Edit user permission for the shared folder.

Now we can go to the camera’s UI.

Under Configuration-Storage-Storage Management, please go to Net HDD and add the IP address of the NAS and the corresponding file path for the “shared folder” you set above. Make sure the mounting type is SMB/CIFS. Then enter the username/password for the NAS. Click “test”.

If the test succeeds, you will see the NAS drive under “HDD Management” as “uninitialized”. This means you will have to format the space.

We select and format the drive.

How to record to videos to TF card for Sunba Illuminati cameras?

1.Make sure the TF card is recognized by the camera and in “normal” status. If it shows error, please format to initialize the card.

2. If you want to enable motion detection recording (including line cross, intrusion and regular motion detection), please go to Events-Basic Events and enable motion detection.

PS: For motion detection, it is suggested to go to “EXPERT MODE” under the dropdown list next to Configuration to modify the parameter in order to define the minimum percentage of detection objects. This is to avoid false motion alarms on flies or tree movements. The percentage setting only applies for regular motion detection.

And then under Linkage Method, please select “trigger recording”.

Similarly, if you want to record intrusion tracking or line cross tracking, go to Smart Events, under Linkage Method, please select “trigger recording” as well.

3. Go to Storage Schedule, and select the recording type.

For regular motion recording, please select motion and click “advanced” to specify the recording length.

Again this will record all motion events including regular motion detection, and anything triggered under the current tracking mode (line cross/intrusion detection).

If you want to exclusively record just the line cross tracking or intrusion tracking, please select Events and double click the purple time bar to specify the type of Events that you want to record.

Don’t forget to click “Save” to take effect.

4. If you go to Playback section, select a date and click “Search” you will find a series of pink/red bar indicating recorded events.

How to reset password for your Sunba Illuminati camera?

Method A. Safety Questions

This is the easiest way and can be done in both SADP (choose security questions in “Mode”) or Web UI.

There are 3 pre-loaded answers (sunba) to the following 3 questions.

Method B. Safety Email

Before You Start:
1) You should have set up a reserved email account already.
2) You are on the same network as the camera.

Enter the camera web interface (you can use ANY browser even if it doesn’t support live view), and click “Forgot password”.

Select Email Verification as the Verification Mode, and export the QR code.

Save the QR code and send it to
pw_recovery@device-service.com as an attachment (PNG format).

Note:
1) You can use either your reserved email or any email to send this QR code. Only the reserved email will receive a valid verification code within 5 mins.

2) The verification code is only valid for 24 hours.

3) The QR code changes when you change the reserved email address.

Method C. XML Verification File

If you don’t have upfront security questions set, you can send security verification files to Sunba support team.

Go to SADP tool, and search the camera.

Note: If the SADP IPV4 search doesn’t identify online device, make sure the camera is connected to the main router (instead of any secondary router/switch) and is on the same network with your computer. You can also try directly connecting the camera to the computer with Ethernet.

Select the device and click “Forgot Password”.

Select “Export/Import Secret Key Mode” and click “Export” to select a path that exports the XML key request file.

An XML key file will be generated automatically in the selected path.

Please send the following information to support@sunba.net:
1)XML key request file
2)Order ID or proof of purchase

Sunba support team will return an “input key” within 24 hours.

Alternatively, you can self-generate the password via our server: http://122.152.220.16:8000/

If you cannot access the server, please contact support@sunba.net and we will reboot/re-activate the server.

Note:
1) You can power off the computer or exit the SADP tool waiting for the key from Sunba.
2) Please do NOT power off/reboot the camera. The camera needs to stay powered before getting the return verification key, otherwise the previously sent key request file will expire.
3) After you receive the verification key file from Sunba, please import it within 24 hours otherwise the file will expire.

If you want a quick remote session, Sunba Support (support@sunba.net) will generate an immediate password based on the QR code from the SADP tool.

How to resolve the “Device Rejected” error in SADP tool

If you are going to make changes over SADP tool, and you are seeing this error prompt, it usually occurs for the following reasons:

1.The password entered is incorrect.

2.The security level of SADP is not authorized to modify the camera’s network information.

For 1st, please refer to this article to reset your password: https://sunbatech.com//faq/how-to-reset-password-for-your-sunba-illuminati-camera/

For 2nd, please go to Configuration-System-Security and change Security Service to “enable illegal login lock”.

If you are unable to access the camera’s interface, connect the device directly to the computer to make the changes.

I am unable to get PTZ working in Blue Iris for Sunba Illuminati

The article is for model Sunba Illuminati.

Firstly, please go to Configuration – Network – Advanced Setting – Integration Platform.
​
​Make sure ONVIF is enabled, and the added user is an ADMINISTRATOR instead of a MEDIA USER.

Note ONVIF media user doesn’t have permission to control PTZ for the camera.

Then, please follow this instruction to setup the camera in Blue Iris 5.

We recommend that you delete the old entry and start from scratch to add the camera.

https://youtu.be/_fnwSqdiVSo

I am unable to live stream on YouTube with Sunba Illuminati

The article is for model Sunba Illuminati.

1. Please first make sure the camera is set to the correct video format.

1. Please first make sure the camera is set to the correct video format.

Only H.264 (video) and AAC (audio) is supported by YouTube (below is quoted from YouTube):

Incorrect stream format
Your encoder is set to something other than H.264 video and AAC audio. Adjust to H.264 video and AAC audio for the stream to be properly ingested.

Please change the container format for the video. The current container format isn’t right for this configuration.
The audio stream is encoded with an unsupported codec. Please set the audio codec for the stream to a supported codec (AAC, MP3).
Please set the video codec for the stream to H.264. The video is encoded with the wrong codec.
Please correct the video codec profile for the stream. The video is encoded with the wrong codec profile.

You can change the video and audio codec info in Configuration-Video/Audio.

2. Please make sure you input the correct RTMP url in the camera configuration page.

For example:

If the YouTube Stream key is 5zkh-ptxp-08t6-8ykc

And the YouTube Stream url is rtmp://a.rtmp.youtube.com/live2

Please enter the following format under Configuration-Network-Advanced Settings-RTMP:

{Stream URL}/{Stream Key}

In this case, it would be rtmp://a.rtmp.youtube.com/live2/5zkh-ptxp-08t6-8ykc

3. Frame rate/bitrate too high with limited bandwidth. Please note streaming to YouTube takes your upload bandwidth.

However, please be aware that globally download bandwidth is generally higher than upload bandwidth (e.g., 200Mbps download vs 10Mbps upload). So it is essential that you know the upload bandwidth of your network package before determining the quality of streaming.

For HD level live streaming, at least 5Mbps is required and you should leave some bandwidth for less competitive upload events.

Therefore, if your stream lags a lot or if the stream fails to connect despite 1&2, you should try lowering the bitrate and frame per second.

For more information, please refer to: https://support.google.com/youtube/answer/3006768?hl=en

Internet Explorer Snapshot/Video Record Failed

Please add the camera’s IP or domain to the trusted sites of your internet explorer browser as follows and try restarting the browser.

Do NOT check the “require server verification (https:)” option.

Is there a joystick available for my IP cameras?

The answer is yes but we would not recommend that.

The reason is because IP cameras can already be remotely controlled via Smartphone anywhere with internet so it is generally very redundant to have a joystick (3D keyboard).

For more information about smartphone control, please refer to: https://sunbatech.com//faq/sunba-ip-camera-mobile-apps-can-use-control-dvr-nvr/

However, if you really want to have a joystick to control your IP camera, you can google “ONVIF joystick” on amazon.com. All of our IP cameras are ONVIF compliant.

We have customers who have used PTZOptics IP ONVIF keyboard and the PTZ function does work. The preset function, however, only works for the performance and smart series.

Is there an additional dome cover for the camera?

Please note if the camera is infrared, then it is unable to put a plastic cover on it because it will interfere with the infrared lights coming through.

You will need to use infrared transmissible materials to make such a cover. However, that will result in additional expenses.
That’s why infrared cameras are usually not covered.

If you put cheap plastic cover around your infrared camera, then at night it will generate blurry images.

However, if you are not interested in having the infrared feature, you may be able to put a plastic cover around the camera.

Our 502S and 205 series are infrared-free and thus has an external plastic cover.

Live View Failed Issue on Chrome (PC)

This is for model Illuminati only. Please follow the steps below to fix the issue:

 

1. ​Please make sure the web plugin is installed. If it has been installed but still no video, please remove the old web plugin:

​And then please re-install the chrome plugin: https://drive.google.com/open?id=1yewch4sj0ja4MqTs2aSrOQx510Fzyv0H

2. While live viewing via Chrome, please make sure no “screen recording software” type software is running, which will cause a conflict with Chrome live viewing.

3. Make sure the camera is in TCP mode for Live View Parameters:

My auto tracking camera doesn’t track when ONVIF is enabled

This is usually because the NVR that the camera was connected to is sending other preset commands to the camera.

You will see a list of users for the camera under Configuration-System-User Management if you have the camera added to more than 1 client.

The “user operation time” is the last time the NVR sends the commands.

Note for ONVIF, there is a process of preset matching between the camera and NVR (you will see that in the log if you are familiar with Blue Iris).

Some NVR will override or interrupt the presets set in the camera, so if you encounter this, set the ONVIF user as media and only use the NVR for recording purpose.

 

<p>The post How To Setup Sunba IP Camera first appeared on NVR IPCAMERA SECURITY.</p>

<p>The post ONVIF Camera Discovery and Stream Troubleshooting Guide first appeared on NVR IPCAMERA SECURITY.</p>

Overview; This article provides the most common causes for issues related to playing or downloading a UniFi Video Troubleshooting recording. Please check each section carefully and compare it with your setup before moving on to the next section.

Camera Recording Mode not Configured

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In UniFi Video, cameras must first be configured to either Always Record or Record Only Motion mode before recordings will be generated. You can view the recording mode in the Camera page of UniFi Video.

To change the recording mode:

1. Log in to the UniFi Video Controller and go to the Cameras section.
2. Open a camera’s Properties pane by clicking on the camera.
3. Click on the Recording tab.
4. Under the Configuration section, in the Record Mode dropdown, choose either Always Record or Record Only Motion, then click Save.

If Schedules are in use, verify the Schedule configuration is appropriate. You may also need to verify that the time zone is set correctly under Settings > Time & Date, and that the NVR has sufficient internet access to be able to update its time via NTP.

Inadequate Motion Sensitivity Settings

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If Record Only Motion is selected, make sure that the Motion Sensitivity settings are configured in a manner adequate for the scene that is being monitored. To configure Motion Sensitivity:

1. Log in to the UniFi Video Controller and go to the Cameras section.
2. Open a camera’s Properties pane by clicking on the camera.
3. Click on the Recording tab.
4. Under the Motion Detection section (click to expand), click the Configure button in the Zones section.
5. In the Window that appears, verify that the motion detection zone covers the area you wish to monitor, and increase Sensitivity as needed until motion events are triggered reliably.

Remember to use the Test Zone functionality to test your settings, then click the Save button to store the changes.

Incorrect Recording Path

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If the recording path is not set to a valid directory, UniFi Video will fail to store recordings. While the interface will validate that the path is correct during configuration, it is possible that the path may be incorrect after a configuration is restored from backup, or the filesystem has been changed at the OS level.

Verify that the recording path is correct under Settings > System Configuration > Recording Path.

User Tip:Remember that paths on Linux-based NVRs are case sensitive.

For reference, the default recording paths are:

• Windows Custom Installs: C:\ProgramData\unifi-video\data\videos
• Linux Custom Installs: /usr/lib/unifi-video/data/videos
• UVC-NVR / UVC-NVR-2TB: /srv/unifi-video/videos

Recording Path has Incorrect Permissions (Linux-Based NVRs)

On Linux-based NVRs, the unifi-video user and group must be correctly assigned to the target recording directory so that UniFi Video can store recordings. The user and group can be unexpectedly changed while mounting an external device, browsing the structure using software, or making configuration changes.

To correct the permissions, SSH into the NVR and issue the following commands to re-assign all permissions correctly. Be sure to change the path as necessary to reflect your environment. The chown command may take a significant amount of time depending on the number of recordings in storage.

sudo service unifi-video stop
sudo chown -R unifi-video:unifi-video /srv/unifi-video/videos
sudo service unifi-video start

In certain cases—particularly when using network attached storage, the permissions or ownership of the root directory of the mounted storage may change. To avoid this, create a subfolder to use as a recording target and assign the appropriate permissions.

External Storage Device is Not Mounted

If external storage is used as the recording target, such as an external hard drive connected via USB or a NAS appliance, it is possible that the device has unexpectedly become unmounted. In some cases, the storage may not successfully mount after the NVR is rebooted, or the device may become unavailable during operation due to a disconnect, network issue, or configuration change.

Access the storage path on the NVR via SSH or Windows Explorer as applicable, and verify that the expected storage size is available and the storage is correctly mounted with appropriate permissions. In certain scenarios it is possible that UniFi Video may be writing to the local mount path while the storage device is unmounted, effectively consuming storage on the root or C:\ drive and interfering with the mount process.

NOTE:Please note that external storage is outside of our official support scope. If you require further assistance with external storage, please consult our Community Forums.

System is in Emergency Shutdown State

If the available free space in the target recording directory is less than the Space to Keep Free setting, UniFi Video will enter Emergency Shutdown mode to maintain stability. In this mode, no new recordings will be stored to disk. Emergency Shutdown mode will be indicated as a log entry in server.log. To troubleshoot this issue:

1. Verify the video storage paths, as detailed above.
2. Verify that the Space to Keep Free storage retention settings are configured appropriately considering the size and configuration of your storage. Go to Settings > click the System Configuration button > Configure tab > Space to Keep Free and modify the slider accordingly. The UVC-NVR / UVC-NVR-2TB use a default setting of 10GB and 40GB respectfully.
3. Perform a Database Analysis, with Restore Recordings enabled. This feature can be accessed from Settings > System Configuration > Tools. Be sure to check Restore Recordings, then click Analyze. This is particularly important after restoring a configuration backup in order to import old recordings so they can be added to the purge rotation to free space.

If the Emergency Shutdown state persists, review the server.log and purge.log file for further entries that may describe the cause.

RAMDisk is Not Configured Correctly (Windows NVR)

If UniFi Video is unable to store inbound video segments to the temporary cache, recordings will not be processed. Verify that the RAMDisk has been correctly configured, is mounted with sufficient space (minimum 3GB), and that the path has been properly set in system.properties.

For more detailed information on the use of a Windows RAMDisk, see: UniFi Video – Using a RAMDisk as a UniFi Video Temporary Directory in Windows

Database is Inconsistent or Corrupt

In certain scenarios, a database that has inconsistent data may impede the NVR’s ability to process recordings. If all prior options have been exhausted, a database reset will restore the data and structure without losing vital configuration or prior recordings.

UniFi Video – Troubleshooting Cloud Connections

Overview

This article includes the most common issues that arise with UniFi Video connections done over the cloud. Cloud connections with UniFi Video are those done via https://video.ui.com/.

NVR Doesn’t Appear When Accessing Via Cloud

After logging in to https://video.ui.com, a prompt to Select NVR with a list of NVR options should appear. If an NVR is missing from that list, follow these steps:

NOTE:This only applies if for NVRs that have previously been adopted to Ubiquiti Cloud. Otherwise the appropriate step would be to click on Set Up New NVR.

Solution Steps

1. Log in to your UVC-NVR locally via its IP address. If you don’t know what the IP address of the NVR is, find it using the Ubiquiti Discovery Tool (Download Chrome App).
2. Verify that you are logged in with the email address of the Super Admin as seen in the Users section of the UniFi Video Controller.
3. Check to make sure the NVR is still adopted via the NVR UI in Settings.

Cannot Connect to NVR Via Cloud

After the NVR has been successfully adopted via video.ui.com, if the NVR is inaccessible via Cloud, determine the NVR has a red or green status icon in video.ui.com. The red or green status indicates whether or not the NVR is connected to the Ubiquiti cloud. Many times, even an NVR with a red (disconnected) status could still be fully functional, aside from the loss of Cloud access.

Solution Steps

Red Status. This means that your NVR is not reaching out to Cloud. Follow these steps to troubleshoot:

• Check the UI Status page to see if there is any issue on our side.
• Verify that the name of the NVR as shown in the UniFi Video Controller’s Settings matches how it appears in video.ui.com.
• If the NVR in question was restored from another UVC-NVR, it should be re-adopted. To do so, select the NVR that is inaccessible and click “Remove selected NVR”. Then proceed to re-adopt the NVR to the Cloud.
• Use this guide for best networking practices: UniFi-Video – Ports Used.

Green Status.

If your NVR has a green status, but you still cannot connect to your NVR, that means the the NVR is connected to Ubiquiti Cloud, but the device being used and the NVR can’t reach each other. See this guide for best networking practices: UniFi-Video – Ports Used to fix this issue.

Issues Adopting NVR to Cloud

Solution Steps

1. Make sure that all outbound Ports from the NVR are open and available, as per UniFi-Video – Ports Used.
2. This functionality makes use of some special features of ES6. It is recommended to use Google Chrome for best results.
3. Try clearing the browser cache and try an incognito window as well. Some browser extensions may interfere with this functionality.

UniFi Video – Troubleshooting Camera Disconnects

Overview

This article provides several possibilities to test when facing a camera that will disconnect for no apparent reason.

Introduction

UniFi Video cameras may disconnect from the NVR for a variety of reasons. Identifying whether the behavior affects specific cameras or all of them, whether the disconnects follow a pattern (such as disconnecting during sunset), or simply remain disconnected, will help identify the root cause of the issue.

Most importantly, consider if the camera disconnections warrant troubleshooting in the first place. Often camera disconnects can be triggered by changes made to the network, such as disconnecting a cable, restarting a switch, changing configurations, or even a power outage. Comparing the timestamp of the disconnect with the events and alerts from your UniFi Controller or network hardware may reveal the cause.

For cases where further investigation is required, this article discusses the common causes for camera disconnects.

Faulty Cable Infrastructure

Faulty wired infrastructure may cause unpredictable behavior, including camera disconnects or random reboots. Even though a camera may initially establish a network connection when first installed, a damaged or unreliable signal path can present problems that don’t become apparent until external factors such as interference, vibration, temperature fluctuations or further wear and tear affect the cabling.

The easiest way to quickly rule out wired infrastructure faults is to remove the camera from it’s installed location, and connect it using a short, known-good patch cable to the same switch that the NVR is connected. If the problem is resolved, then the issue is either related to the network hardware between your NVR and cameras (network switches, wireless links, etc), power related (as discussed below), or network cable related.

Problems caused by faulty network cabling are often seen in conjunction with:

• Long cable runs (exceeding the 100 meter maximum)
• Poor quality or damaged cable
• Faulty or incorrect RJ45 terminations
• Not using outdoor rated STP cable when appropriate
• ESD damage, due to improper grounding / shielding

Inadequate Power Supply

UniFi Cameras require a stable power supply in order to operate reliably. If the camera does not receive enough power, the camera may behave erratically causing disconnects.

A common symptom of a camera that doesn’t receive adequate power is when the device disconnects around sunset, as the camera will switch to night mode thus enabling the IR LEDs which more than double the power draw. Additionally, if a single power source is supplying multiple devices simultaneously, one or more devices may not boot properly after a cold start such as a power outage.

The power draw requirement for each camera model is documented in the product Data Sheet, which is downloadable in our Downloads page or at the bottom of each model’s page when navigating from our products page. Keep in mind that the cabling and associated infrastructure between the power source and the camera will generate resistance increasing the amount of power used and should be factored into the total wattage required from the power source. The length and quality of cable, quality of terminations, and additional in-line connections such as a patch panel should be considered.

To test if inadequate power is the root cause of camera disconnects, uninstall the camera from its mounting location and connect it to a suitable power supply such as a PoE switch or PoE injector using a short, known-good patch cable. Cover the light sensor typically located on the front of the camera in order to trigger a switch to night mode and turn on the IR LEDs or leave it overnight to go through a full 24 hour cycle.

If powering multiple devices off a PoE-IN switch such as a NanoSwitch, factor in the power draw of all connected devices, the power consumption of the switch itself, and estimate loss from cabling infrastructure. A NanoSwitch will typically require at least a 24V 1A PoE injector in order to power more than one camera or a camera and an airMAX radio.

If powering the cameras using a PoE switch, verify that the connected devices are not exceeding the total power budget available from the switch. A PoE switch should generally not be operated near its maximum power rating, as headroom should be allowed for the increased draw during startup.

If powering a camera using a PoE injector or an Instant 802.3af adapter, verify that the injector and adapter are adequate for the camera, and if necessary test using a different known-good injector or adapter. Instant 802.3af adapters in particular may work best if installed on the camera-side of the network cable, rather than at the switch.

Cabling infrastructure problems may also be a source of power related symptoms, and the troubleshooting steps from the previous section should be followed.

Unreliable Wireless Connection

If the camera is connected to the network via a wireless connection, as would be the case of a  G3-Micro, or when using external hardware like an airMAX radio as a client, verify that the wireless connection is stable enough to sustain the connection.

To help determine if the wireless connection is the cause for your disconnects, consider moving the camera or client radio within a few feet of the access point (AP). If the connection stabilizes, then the wireless connection needs to be addressed. Even if the connectivity issue persists, the wireless connection should still be investigated.

Factors that may cause frequent wireless disconnects include:

• Low wireless signal (SNR), as read either by the AP or the client (or camera)
• High interference (noise) caused by external sources, such as non-802.11 networks, machinery or appliances
• High wireless channel saturation, caused by high client density or nearby networks on the same channel

To improve the wireless connection, you can:

• Move the camera or the AP closer to each other, in order to reduce the distance and improve the wireless signal.
• Move the camera or the AP away from sources of interference, such as microwaves or cordless phone bases.
• Change the wireless network channel to one with lower utilization and fewer networks. You can use Ubiquiti’s WiFiman mobile application (available for iOS and Android) to identify channels with less networks, or UniFi’s built-in RF Environment scan.
• Install an additional AP closer to the camera on a separate channel, in order to reduce the wireless network load and improve the connection quality.

Please review the UniFi and airMAX Troubleshooting sections for further wireless help articles if necessary.

IP Address Conflicts

If the camera and another device on the network have the same IP address configured, it may cause the camera to frequently connect and disconnect. This will occur as the NVR will receive conflicting information as to what MAC address is associated with a specific IP address and as a result, NVR and camera traffic will be incorrectly routed to the wrong device.

• If the camera IP address has been manually configured, verify that the IP chosen is outside of the DHCP scope configured for the subnet on your router.
• Make sure that no other device on the network has been configured with the same IP address, either manually in the device configuration, or via a DHCP reservation (Static IP assignment) in the UniFi Controller or third-party router.

Inconsistent Camera Authentication or Configuration

Incorrect credentials, bad certificates, or other configuration related issues may cause connection failures and repeat disconnects from a camera. This is typically easily resolved by resetting and re-managing the camera:

1. In UniFi Video webUI, navigate to the Cameras section, and click on the corresponding camera to open the configuration pane.
2. Select the Manage tab and click Unmanage to expand the section. Click the Unmanage button and confirm.
   User Tip:In some browsers if there is another subsection expanded in the Manage tab, when you click on Unmanage it seems like nothing is happening. Collapse all other sections by clicking on them and try again.
3. In a new browser tab, open the camera’s web interface by browsing to the camera’s IP address as seen in the camera’s configuration pane.
4. Log into the camera interface using ubnt as the username. Depending on whether the camera was able to reconnect after it was unmanaged, the password may have been reset to ubnt, or you may need to use the Camera Password as configured in UniFi Video’s Settings page.
5. Take note of the network configuration settings if necessary, then proceed to factory reset the camera.
6. Once the reset is complete, re-manage the camera and verify configuration and connectivity.

Installation Environment

In rare circumstances, cameras that are installed in extreme conditions may experience overheating and become disconnected from the controller. Refer to the maximum environmental temperature rating for your camera model if the camera is installed in a high temperature location and relocate if necessary.

Low Bandwidth Warning

Overview

This article describes a few options to improve slow video streams which trigger the “Low Bandwidth” warning on the UniFi Video live view.

Introduction

Streaming is a very intense process for any machine. Even with newer and newer hardware, it is difficult to keep up with the demand for real time video in most use cases. This article includes a few pointers on what to check to determine the cause of the slow video stream(s) that triggers the Low Bandwidth warning in UniFi Video Live View.

This warning will appear if the client machine (i.e. computer where Live View is being used) is struggling to keep up with the demand for video decoding, or if the NVR hardware is slowing down due to some CPU intensive process. It does not necessarily mean the camera or NVR have low bandwidth.

ATTENTION:If you do not see the Low Bandwidth message like in the picture above, skip to step 2.

Step 1: Network Troubleshooting

In most cases the upload speed of one of the elements in the network is the culprit of triggering a Low Bandwidth warning. Always perform a thorough troubleshooting as described in this section first, before moving on to troubleshoot the camera.

Check the upload speed. Check the machine’s connection to the NVR—specifically the NVR’s effective upload speed. If the NVR is separated over the internet (WAN) then that network’s upload speed is a factor. You’ll need to make sure your network speed is up to the task. The following diagram shows a scenario where the UBNT cloud or port forwarding is being used to reach the NVR.

Notice the numbered connections from the camera all the way to the mobile, where a user is viewing the live video. Any one of these five connections could be the cause of the slow stream. In other words, the slowest upload speed of any of these will be the maximum speed available for the video stream.

In this second scenario, a local machine is used to view the video streams from the NVR, so the path from camera to user is shorter. Again, any of these connections can be the cause of low bandwidth. Check what the speed of each one is to determine if one of them is the cause. Typically, we find step 4 to be the culprit: make sure to check your WAN upload speed with your internet provider.

Step 2: Camera Troubleshooting

In the vast majority of cases, the Low Bandwidth warning is related to upload speeds and would become evident once the investigation mentioned in the section above is performed. In rare cases the issue will be related with the cameras. There are three ways this error could appear:

• On one camera stream
• On multiple camera streams
• On all camera streams

One Camera Stream

If symptoms only exhibit on one camera, it’s most likely a connection issue, or camera firmware issue. Try the following:

1. Reboot the camera.
2. Make sure the camera’s firmware is up to date.
3. Try swapping the camera’s ethernet cable, port, and uplink switch to cover all bases.

Multiple Camera Streams

1. If the same cameras present symptoms every time, it is likely a camera connection, or camera firmware issue. Try to establish a commonality between the cameras:

1.1 Are they on the same Switch? Test one of them on another switch or compatible POE injector.

1.2. Are they on another LAN? Make sure ports 7442 and 6666 are open to the NVR.

1.3. Are they on the same firmware? Try manually uploading a new firmware from our Downloads page on one of the cameras.

2. If symptoms appear on different cameras every time, it’s most likely a client-side processing issue. In other words, the computer used to view the video stream. To verify: open Task Manager (Windows) or the Activity Monitor app (macOS) and view the computer’s CPU usage.

You should be looking at the stats for the browser used to run UniFi Video. Mobile devices don’t always include a CPU monitor, you may have to install an app that functions as one. Alternatively, you can test on a computer to verify if the Low Bandwidth message appears, if it doesn’t, then the issue is with the mobile’s CPU is very probable that the phone’s CPU usage is at a very hione, or you can test the connection on a computer first to determine if the mobile’s speed is the problem.

All Camera Streams

In most cases this is indicative of a poor connection or a slow client-side CPU. Make sure to check the client’s CPU usage using the same instructions shown above, both before and after opening the video stream.

How to Reset a Camera to Factory Default Settings

Overview

There are two ways to reset your camera. The recommended method is to physically reset the device by using the reset button on the camera. Resetting via the WebUI is also possible in most cases. Find both processes described below.

Introduction

If you are unable to manage or otherwise configure a camera, it’s likely it will need to be reset back to factory settings. Once the reset has been completed, the camera login credentials should revert back to ‘ubnt’ for both the username and password.

Physical Reset

The reset button’s location will vary from model to model. Please check the camera’s Quick Start Guide to find its specific location. QSGs can be found in the Downloads page. Use a paper clip or a similar object to push the button within the small reset hole.

1. While the camera is powered on, press and hold the reset button for 10 seconds.
2. Release the button (the LEDs will stop glowing).
3. Do not disconnect the camera from its power source during the reboot process.
4. The camera will restore factory settings after a few minutes.

Camera WebUI Reset

Although the physical reset is the recommended method of taking your camera back to factory defaults, sometimes a WebUI reset can be more convenient. Find the camera’s IP address via WiFiman, or UniFi Video and then follow the steps below:

1. Connect to the camera’s IP address in your browser, and log in.
2. Go into the System tab.
3. Under the Maintenance section you will see the link for Reset to Defaults.
4. Click it and wait for your camera to be reset. Don’t unplug the device during this process.

How to Factory Reset an NVR Appliance

Overview

Read Next : Ubiquiti Unifi Cameras Firmware Software Download

This article explains how to reset an NVR Appliance to its original factory settings.

NOTES & REQUIREMENTS:

• The following guide is based on UniFi Video version 3.1.x and later.
• Factory resetting an NVR will remove all previous management settings and video data. Any custom configuration changes applied by the system administrator will be lost, such as file-systems mounted on iSCSI volumes or locally attached external disk drives.
• The default IP address of the NVR appliance is 192.168.1.30 (but will retrieve a DHCP-assigned address if a DHCP server is present).

Introduction

There are three methods to factory reset your NVR: via Graphical User Interface, Command Line Interface, or the reset button on the actual device. After resetting your NVR to factory defaults, please follow this article to bring it back to current firmware: UniFi Video – How to Update the NVR via SSH.

Graphical User Interface (GUI)

1. Open the NVR landing page in a browser (http://<NVR_APPLIANCE_IP>/). You do not need to include the default port “7443” as the NVR hardware itself is what will be managed, not UniFi Video.
   
2. Click on the gear icon on the upper right hand corner of the page to access the Configure Device page.
3. Log in as “root” system account (username/password should be either ubnt/ubnt or root/ubnt). If you’ve changed this password, and don’t have it anymore, proceed to the Hard (physical) reset method.
4. Navigate to the Maintenance tab.
5. Click “Reset to Defaults” button next to “Reset To Factory Defaults:”
   
6. Re-open the NVR landing page in a browser (http://<NVR_APPLIANCE_IP>/).

Command Line Interface (CLI)

1. Open a shell session to the NVR appliance e.g. ssh root@<NVR_APPLIANCE_IP>
2. Enter the following command-line
   nvr-systool reset2defaults
3. Re-open the NVR landing page in a browser (http://<NVR_APPLIANCE_IP>/).

For more options, type nvr-systool --help to list other administrative parameters. The nvr-systool is used by the NVR management console where this CLI approach is equivalent to the GUI steps.

Hard (Physical) Reset

1. Press and hold the Reset button (the crescent moon button) located below the Power button for 10+ seconds. The device will take up to 60+ seconds to restore the default configuration and return to the original factory version.
2. Re-open the NVR landing page in a browser (http://<NVR_APPLIANCE_IP>/).

UVC-Micro/G3-Micro Recovery

Overview

This article demonstrates how to recover a UVC-Micro and UVC-G3-Micro.

Introduction

The methods described in this article are comparable to a TFTP recovery done on a UVC, UVC-Dome, or UAP for example. The difference is that the UVC-Micro does not have an Ethernet interface, therefore, there is no direct way to interface with the unit via TFTP. Instead, the UVC-Micro makes use of the SD-Card slot on the back of the unit. In the case of the UVC-G3-Micro, on-board storage is used instead.

Steps: UVC-G3-Micro Recovery

1. Disconnect power from the UVC-Micro.
2. Insert a paperclip or similarly narrow object in to the reset hole on the opposing side of the LED and press down.
3. Continue holding this button while you apply power to the UVC-Micro. The LED will turn on and remain steady.
   User Tip:Hold the camera in one hand, and the paperclip pressing the button in the other. Have the magnetic base on a flat surface with the power adapter connected to the base. Slowly lower the camera over the base. The magnet will snap on, applying power. Be careful not to release the button.
4. After approximately 15-20 seconds, the LED will flash once. This is the indicator that the reset button may be released.
5. After an additional 30 seconds or so, the UVC-Micro will start emitting a tone indicating that the camera is in a default state and is ready to be provisioned.

Steps: UVC-Micro Recovery

NOTES & REQUIREMENTS:

If performing this recovery with a Windows computer, it will be necessary to download and install Win32 Disk Imager (Free). The firmware binary can be obtained from the firmware downloads page, or the Video Controller in the following places:

• Windows: C:\ProgramData\unifi-video\fw\A5S\
• Linux: /usr/lib/unifi-video/fw/A5S/

*The filename has been intentionally omitted as it will change depending on the software installed. There will be only one file in this folder.

1. Insert a microSD card (20MB or larger).
   WARNING:Contents will be overwritten. Please back up any contents that you wish to retain.
2. Write the firmware file to the microSD card. For Windows, see Note 1 below. For Linux & Mac, see Note 2 below.
   1. If using Windows follow this process:If using Windows, copy the .bin file to the same folder, then rename the copied .bin to have an extension of .img instead of .bin. Use Win32 Disk Imager to write the image to the drive letter of the microSD card.  Your result should look like this:

      

      Where:

      D:/Downloads/UVC.gen2.v3.1.0.38-devel.89002e2.150421.2034.img would be a firmware binary renamed to have a .img file extension

      [I:\] is the drive letter assigned to this microSD card by Windows. Then, all that is left is to click the Write button.

   2. If using Linux or Mac OS X follow this process:If using Mac or Linux, the dd command is used:

      dd if=/path/to/firmware/file.bin of=/path/to/microsd/card bs=8M; sync

      Root privileges may be required to be able to use dd. If this is the case, issue the following command prior to the dd command:

      sudo su -

      To find the path to your microSD card (what follows the “of=” part in the command above), you can use diskutil (Mac) or dmesg or fdisk (Linux).  Here are options for both Mac and Linux.

3. Unmount and remove the microSD card from the computer.
4. Disconnect power from the UVC-Micro.
5. Insert the microSD card into the spring-loaded slot in the back of the UVC-Micro.
6. Insert a paperclip or similarly narrow object in to the reset hole on the opposing side of the LED and press down.
7. Continue holding the reset button while you apply power to the UVC-Micro. The LED will turn on and remain steady.
   User Tip:Hold the camera in one hand, and the paperclip pressing the button in the other. Have the magnetic base on a flat surface with the power adapter connected to the base. Slowly lower the camera over the base. The magnet will snap on, applying power. Be careful not to release the button.
8. After approximately 15-20 seconds, the LED will flash once. This is the indicator that the reset button may be released.
9. After an additional 30 seconds or so, the camera will start emitting a tone indicating that it’s in a default state and is ready to be provisioned.
10. To reuse the microSD card, insert it back into the computer and reformat it.

How to Adopt a Remote Camera that is not Displaying in the NVR

Overview

This article helps troubleshoot a remote camera that is not appearing in UniFi Video.

NOTES & REQUIREMENTS:

• This procedure is not necessaryif all devices are on the same Layer 2 Network, or Broadcast domain.
• UniFi Video v3.1.5 is the last version that supports airCam models.

Introduction

This article is useful if your cameras are on a different network than your NVR, or are otherwise not appearing in your NVR’s camera list. There are two methods to adopt directly, Manual adoption, or Token Adoption. Token adoption is faster than Manual Adoption, especially when configuring multiple cameras.

Steps: Manual Adoption

1. Navigate to the camera’s web interface by entering its IP address in the browser.
2. The default username and password is ubnt/ubnt. (If unsuccessful try root/ubnt)
3. Enter the IP address of the NVR in the UniFi Video server field.

5. Click Save Changes at the bottom of the page.

6. Return to the NVR web interface by entering the NVR’s IP address in the browser.

7. On the Cameras view, enable the Unmanaged filter and locate the camera.

8. Proceed to adopt the camera.

Steps: Token Adoption

1. Navigate to the NVR’s Settings page.
2. If the Camera Adoption Token field is empty, click NEW TOKEN.
   ATTENTION:The token is only valid for 30 minutes, it will then disappear.
3. Navigate to the camera’s web interface by entering its IP address in the browser.
4. Enter the IP address of the NVR in the UniFi Video server field.
5. Enter the Adoption Token in the  Adoption Token field.
6. Click SAVE CHANGES. The Camera will automatically be adopted to your NVR.

How to Reset a UniFi Video Installation for Windows

Overview

This article will outline how to reset a UniFi Video installation and how to restore recordings under the Windows operating system. The article for resetting a Linux installation (or our hardware NVR), can be found here.

NOTES & REQUIREMENTS:

Please note that this will clear out all settings and managed cameras but therecordings will remain. If you do not restore a configuration backup, it will be necessary to re-manage the cameras, set up motion zones/sensitivities, reconnect the install to the cloud, etc. This method should only be used after a database repair has been attempted and been advised by a Ubiquiti employee.

cp /path/to/firmware.bin ~/

tftp 192.168.1.20; bin; put ~/firmware.bin

<p>The post UniFi Video Troubleshooting first appeared on NVR IPCAMERA SECURITY.</p>

Issue:

A password has been set on a camera and neither the customer nor integrator knows it.

For best results see the below:

• Once a nonce file has been generated, do not do anything with the camera (i.e. power cycle it) until you are ready to apply the key files. If the camera was power down before the reset code was applied then a new Noncefile will have to be generated and reapplied.
• Nonce files are valid for approximately 24 hours. If it does not work reach out to technical support.
• Directly connect to the camera with a PoE injector for the best results.
• Disable any firewall or security software on the workstation.
• Disable sub-interfaces on the Ethernet adapter
• Disable any wireless adapters.
• IMPORTANT: If the camera says “Inaccessible” your workstation is not in the same network range as the camera. Change the workstation to match the camera and delete IP address from the “Advanced TCP/IP Setting” menu. Relaunch AV IP Utility and it should say “Pwd Protected.”
• IMPORTANT: We have encountered issues resetting passwords over Ubiquiti Wireless networks. If a password reset fails, connect directly to the same physical switch as the camera.
• IMPORTANT: For Verint Systems, remove the camera from the VMS then attempt a password reset. Password resets performed while connected to a Verint system have failed.

Resolution:

1. Download and install AV IP Utility: https://sales.arecontvision.com/software.php
2. Click on a camera. If needing a password reset for multiple cameras, press CTRL and click on each camera needed. It/They should be highlighted blue.
3. Click Passwords > Reset Passwords > Create Nonce / Magic Code File.
4. Save and email this file to Technical Support (support@arecontvision.com).
   • Do not do anything else with the camera until you upload the file provided by Technical Support.
5. Click Passwords > Reset Passwords > Reset Passwords.
   
6. Click Yes.
7. Click OK.
8. Locate the key that was provided by Technical Support and click Open.
9. The camera status should change from Pwd Protected to Accessible within 30 seconds.
10. If the password reset fails you will need to follow the instructions here: Password Reset Failure

Arecont Vision Password Reset

Password Reset Failure

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farming kit Purpose of the guide

This guide will show you how to set up your Gamut or Hikvision farming/breeding kit from the beginning. There will be some differences depending on the specific equipment you have but the basic idea of a bridge system is (starting from the camera):

1. Camera sends data to the ‘secondary site’ Wi-Fi bridge (via the PoE injector)
2. ‘Secondary site’ Wi-Fi bridge sends data to the ‘Home’ Wi-Fi bridge (via wireless connection)
3. ‘Home’ Wi-Fi bridge sends data to the internet router (via the PoE injector)
4. Internet router sends data to computers/phones/tablets via local connection or internet

Unless you have requested that your bridges are not pre-configured, we have probably set them up for you so that they can be connected up immediately. Even if they don’t seem to work, do not press the reset button on the bridges as this will erase all of the settings and will mean the bridges have to be set back up. If you do this and need us to set the bridges back up for you we will need to book you in for an Engineer Support session. If you want to set it up yourself, please follow the relevant guide below:

Comfast: bit.ly/37DiDC0

Ubiquity: bit.ly/2pSPDVQ

Table of contents

• What’s in the box?
• Before You Begin
• Let’s get started
  • Additional wiring diagrams
• Wi-Fi Bridge Panels
  • Pre-Configured Wi-Fi Bridges
  • Setting the bridges up yourself
• Adding a recorder to the system
• Configuring the system
  • Gamut PTZ Camera (GTIP210PTZ)
  • Gamut IP Camera (GTIP530T-L, GTIP530B-L, GTIP230T, GTIP230B, GTIP830T, GTIP830B)
  • Hikvision PTZ/IP Camera (HKIP41025PTZ, HKIP20204PTZ, DS-2CD2045FWD-I)
  • Hikvision Remote Viewing (via Hik-Connect)
• Installation
• Additional equipment and guides
• Troubleshooting
  • Remote viewing issues
  • Lost or forgotten password

What’s in the box?

• One Gamut/Hikvision PTZ or Gamut/Hikvision IP camera
• Two 20M Ethernet network cables
• Two 3M Ethernet network cables
• Two Wi-Fi Bridge Panels
• Two PoE (power over Ethernet) injectors
• Two mains power supplies for PoE injectors
• Two sets of fixings for Wi-Fi bridges
• Two sets of mounting screws

Read Next : NVR Kit Installation Guide AIO

Before You Begin

It is highly recommended that you set up everything inside the same room first, and make sure the whole kit is working before anything is mounted in place. If you encounter any issues during setup it will be far easier to resolve if all of the equipment is in the same room. To configure this system, you will need a computer with an Ethernet (LAN) port.

Let’s get started

First, you need to wire everything up so that it is powered on and connected like the below diagram. The PoE port on the PoE injector needs to be connected to the WAN port on the Wi-Fi bridge. You will know it is the correct port if the LEDs on the side of the bridge light up to show it is powered on.

Additional wiring diagrams

Four cameras, recorder, PoE injectors, WiFi bridges, router: https://bit.ly/35vwWJY

Two IP cameras, switch, PoE injectors, WiFi bridges, recorder: https://bit.ly/3bMoY0m

Wi-Fi Bridge Panels

Depending on what bridges you have ordered you will have either Comfast or Ubiquity branded panels.

Pre-Configured Wi-Fi Bridges

If the bridges have been pre-configured, we will almost always set the bridges to have IP addresses ending in .200 and .201. The bridge ending in .200 will be set up to be connected to your internet router (via the LAN port on the bridge OR the PoE injector), and the one ending in .201 will be connected to your camera. So for example if your internet provider is BT, your first bridge will have an IP address of 192.168.1.200. If you are with Sky or Virgin it will be 192.168.0.200.

There will always be a label on the back of each bridge with the IP address that has been assigned to it, your label will look similar to this:

You will need to use a PC and enter the IP address of the bridges to make sure they are pairing. Just open your internet browser and type in the IP address into the address bar. If the login page loads for each address then we know the bridges are connected to each other. If the login page doesn’t load for the bridge ending in .201 then it is likely a connection issue between the bridges. If the login page doesn’t load for either address then it is likely an issue with the bridge ending in .200. If it seems like there is an issue, don’t forget to check that everything is wired up correctly and powered on.

Setting the bridges up yourself

If you have not had your bridges pre-paired, please read online more about how to do this:

Comfast: bit.ly/37DiDC0

Ubiquity: bit.ly/2pSPDVQ

Adding a recorder to the system

If you have a recorder as well, you should add it after setting up the camera. Most modern systems can automatically recognise when a camera is added from the same manufacturer, but the use of Wi-Fi bridges or network switches can cause issues with this, so when setting up one of our farming packs it is highly recommended to set the camera up by itself first, then manually add it to the recorder whilst it is all still in the same room.

Configuring the system

Once you have confirmed that the bridges are paired, the next step is to download the software for your camera and set it up. Choose which type of camera you have below and read our guide online for more on how to do this. If you are using a recorder you can follow the guides in much the same way, using the recorder as the ‘device’ to be added to the your phone or tablet, rather than the camera.

If you are using a Hikvision device, it is best to set the camera up first using a computer, then set up the Hik-Connect remote viewing service via a computer, then simply download the app onto your phone and log into your account. Follow the instructions below to do so.

Gamut PTZ Camera (GTIP210PTZ)

Set up using a Windows PC (via CMS5/VMS): bit.ly/2KTWhCn

Adding the camera to an Android/iOS phone or tablet: https://bit.ly/2FlxGXd

Gamut IP Camera (GTIP530T-L, GTIP530B-L, GTIP230T, GTIP230B, GTIP830T, GTIP830B)

Quick start guide (this must be done first): https://bit.ly/2FNm4Np

Adding to a Windows or Apple PC (via Surveillance Client): https://bit.ly/3m848gH

Adding the camera to an Android/iOS phone or tablet (via RXCamView): https://bit.ly/3bRSsKo

Hikvision PTZ/IP Camera (HKIP41025PTZ, HKIP20204PTZ, DS-2CD2045FWD-I)

Set up using a Windows or Apple PC (via iVMS4200): bit.ly/37L2ZVg

Set up using a Windows PC (via Internet Explorer or Google Chrome): https://bit.ly/2R9ZTmw

Hikvision Remote Viewing (via Hik-Connect)

If you are using Hikvision, once you have set the camera up and can view it using a computer, you’ll need to register an account for Hik-Connect and add the camera to your account if you want to view it remotely. The below guide will show you how to do so using a Windows or Apple PC (via SADP and a web browser): https://bit.ly/32e0sCb

Installation

Once this is all done, you will need to use the wiring diagram and start to install all the equipment and put it all in place. If you are subscribed to one of our support subscription packages we can set up a DNS address for you which creates an alternative, more direct and often more reliable connection to your equipment than the free remote viewing services provided by Gamut or Hikvision. This is not essential but if you are interested get in contact with the Helpdesk team and they can book you in for a remote setup session.

Additional equipment and guides

How to Configure a 4G router

How to pre-configure and add a Hikvision IP camera to a Gamut NVR

Using the PTZ controls on a Gamut PTZ camera

If you’re looking for more information on Hikvision systems and what you can do with them, you may want to have a look at our general ‘Getting started’ guide for Hikvision recorders and cameras:

Getting started with your Hikvision recorder or IP camera

Farm Camera Kits | What’s in the Box

Farm Camera Kits | How to Wire Up

Farm Camera Kits | Configuring the Wireless Bridge

Farm Camera Kits | Adding a Recorder

<p>The post How to set up your farming kit installation guide first appeared on NVR IPCAMERA SECURITY.</p>

PoE Injectors 802.3af

Smart doorbells are low power consumption devices which their maximum power rate is below 10watt, because of this reason, users can take advantage of PoE technology to have a cost-effective and maintenance-free video doorbell system. PoE stands for Power over Ethernet, as the prevalent technology in IT field (PoE for access points, IP telephone, network switches), 802.3af standard has been universally accepted and adopted by different manufacturers.

Smart doorbell has an Ethernet port and complies PoE

Users can choose any PoE injector that complies 802.3af standard. The PoE injectors support 48V, 500mA specification. The PoE injector has two Ethernet port; one LAN port to connect with your router/switch, another PoE port connects to your smart doorbell.

Smart doorbell has an Ethernet doesn’t support PoE

As long as your smart doorbell has an RJ45 port, you can take advantage of PoE by using a PoE injector and PoE splitter. The PoE splitter can split the power and data from Ethernet cable, it should be connected by the end of your smart doorbell.

If you have bought SD-M5 and SD-M3, please choose a standard PoE injector works on mode A (1,2,3,6). PoE injector works on mode A (End-span) utilizing data pairs 1-2 and 3-6 to deliver power. Both SD-M5 and SD-M3 cannot work with none-standard PoE injector (Mid-span) that utilizes 4,5,7,8 pairs.

<p>The post How to choose PoE injectors for wired smart doorbells first appeared on NVR IPCAMERA SECURITY.</p>

An IP camera can be directly connected to your network or computer and there are three ways to do this. The three ways listed below do not require an NVR. An NVR or Network Video Recorder is the device to which IP cameras are connected. The NVR records the video provided by the IP cameras to a HD (720p, 1080p), 2K HD or 4 Ultravah (4K) hard drive, depending on the type of NVR and the type of camera used with it.

Although IP cameras are network-based cameras, they do not require Internet access to be used as they are stand-alone devices that can be used on a local network. A simple local network can be one of the following:

1. An IP network camera connected with a network cable to your desktop computer’s network port.
2. An IP camera connected to a router connected to a desktop or laptop computer, but the router is not connected to the internet.

However, if you want to view your system remotely from the internet, you must connect the system to the Internet.

Do I need an NVR for IP security camera system?

An NVR is not required to view your network cameras or even record video. If you are testing cameras, looking for a temporary setup, or want to set up something cheap, you can use a computer with an IP camera to create a good alternative to an NVR. SmartPSS is our computer software program that allows PCs to view and record IP cameras. However, this type of processing will demand a lot from computers. Most likely, you will not be able to use this computer for personal use as it will be congested to process video from high resolution IP network cameras. Also, computers can be unreliable and crash, potentially leaving you without the recorded video.

NVR products are stand-alone devices using a Linux operating system known to be robust and accident-free, designed to operate 24/7 and protect system security with user account access permissions. For a complete security camera system, you’ll want to use an NVR along with the cameras. The SmartPSS software can be used as a client software for viewing cameras connected to and connected to the NVR from a PC and playing / downloading recorded security footage.

Three ways to connect the IP camera to a computer

Before we begin, it is important to understand that network camera systems require the ability to carry video and power to function properly. Power Over Ethernet (PoE) is a technology that transmits video / data signal and power over an Ethernet cable. In cases where PoE is not available, a 12V DC power adapter will be required to power the camera.

Second, you will need to use the IP finder Config Tool to find the cameras on your network. To learn more about the basic knowledge of how IP addresses matter when using network cameras, please read our guide on connecting security cameras to the internet.

Let’s now discuss three ways to connect an IP camera from your computer.

1) 12V DC power adapter directly into a PC with a network cable

a) For this method, we will power the camera using a 12V DC 1amp power adapter that plugs into a 110V AC outlet. Below is the picture of the reliable power adapter.

b) Next, connect a network cable from the camera to your computer.

c) Set your computer’s network port to a static IP address such as 192.168.1.200 so that you can talk to your camera. How did you do this on Windows Computer:

d) Once you have a static IP address assigned to your computer’s wired network port, turn off WiFi on your computer. You can find the current IP address of the camera using the Configuration Tool as shown. Our test camera’s current IP address is 10.1.1.65. If you need to change the IP address to allow it to say 192.168.1.120, you can do so by clicking the pencil icon to edit it.

e) As explained in our article connecting security cameras to the Internet, for two devices in a network to talk to each other, they must have the same IP address scheme. In 1C we set our computer’s address to be 192.168.1.200, we will change the address of this camera to 192.168.1.X, where X is a number between 2 and 254 and is not the same as our computer’s current address. We chose 12, so below is a screenshot of setting your camera’s ip address if you’re following it in our guide. Set the subnet to 255.255.255.0 and the gateway to 192.168.1.1.

f) After you have changed your camera’s IP address to an IP address that matches your network, type your camera’s new IP address in the URL of internet explorer. Here is a short example:

You can also watch our camera using our PC software. Here is how SmartPSS is installed anyway.

In a nutshell, the above is a quick and easy way to connect an IP camera to a computer with a wired network port. This is great in the following scenarios:

• You don’t have a router and want to set up a closed loop system between a computer and a security camera.
• You are trying to test or troubleshoot an IP camera.
• You are trying to connect to a security video recorder directly from a computer.

Most computers only have one network port; Therefore, this method can be problematic as it will only use your network port and cannot provide a wired Internet connection. The next 2 methods will show you how to set up a network camera on the network. Method 2 is for setting up a camera with a 12V DC power supply and Method 3 involves using a PoE injector or switch. The only difference between these two methods is how the camera power is delivered.

2) 12V DC power + router network cable to camera

This method will show you how to connect the IP camera to your router and view it over a network and power the camera using a 12V DC power adapter.

a) Connect a 12V DC power supply to your camera and connect the power adapter to the wall to power the camera.

b) Connect a network (Ethernet) cable from the camera to the router to establish a data connection between the camera and the router.

c) The camera takes about 2-3 minutes to boot. Use our IP Finder Configuration Tool to find the camera on your local area network (LAN). Below is a screenshot showing how it came to our case.

The camera currently has an IP address of 10.1.1.65. As explained in our article that connects security cameras to the internet, the IP address must match your network’s IP scheme in order for the camera to be accessed from your network computer. In our case, the router is IP 192.168.1.1, so we will have to change the IP address of the camera. To change the IP simply press the pencil icon to edit.

d) We will set the camera to an IP of 192.168.1.X, we chose 192.168.1.12. Before we go ahead and change the IP address, we have to consider duplicate IP addresses that will create network communication problems on the network. To see if a specific IP address is available on your LAN, use the command prompt in Windows to ping the address you want to use   . Below is a video explaining how to use the ping command. You can also use this command on Mac in the terminal.

e) Let’s change the IP address. In our case, we set it to 192.168.1.12. In simple networks, usually the subnet mask 255.255.255.0 is the gateway router’s IP address. Press the OK button.

f) Once the camera has been assigned a new IP address, you can access the camera using your Web Browser or SmartPSS as shown in 1F above.

3) Camera – PoE Switch or PoE Injector

We discussed that PoE powers the camera and that a 12V power adapter is not required in this scenario.

In this method, you plug an Ethernet cable into the PoE port on a PoE switch or injector that is compatible with the camera. PoE switch or injector connects to router.

Here’s how you connect to a PoE switch.

Here’s how you connect to a PoE injector

Again, use the Config Tool to find your camera’s IP address and change it to match your network layout as described in steps 2C to 2E (if needed). Once the camera is on the same network as your computer, you can login and view the camera as shown in Step 1F.

summary

At this point, you should now know a good amount about the network and have followed  the above-mentioned steps to make your own IP camera system using your computer and IP camera  .

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