We can talk directly on phone app for asking courier to put package to a certain place you point, and hear sound from app or TV monitor connected to NVR

We could be alerted any time a person enter your property by receiving push notification from free phone APP, and the alarm light will be triggered to drive away the suspicious objects ( Note: APP has No Monthly Fees)

High Resolution 2592 X 1944 pixel to provide your vivid and clear image no matter in day or night, and IP 67 Waterproof to withstand Changeable Weather like Snowy/Rainy Day

We can customize the surveillance area or set a line for human/vehicle, and the alarm alerts will be triggered when detecting human/vehicle crossing the line or intruding the alarm area （These function may only work with Hiseeu NVR）

Version 2020-2022 PoE System FAQs in total

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Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

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Important Notes:

These FAQs are only adaptable to following Models NVR Model : H5-NVR-P-8,

Camera Model: HB215-PA, HB212-PA, HB915B-PA

Mobile Phone APP: XMEye Pro         PC Client :VMS

Hisseu PoE Camera System User Guide v1

Contents:

A:  Forget NVR Password?

B:  Add Device on PC Client Software (VMS）?

C:  How to Sign up account on Mobile APP (XMEye Pro) ?

D:  Add Device on Mobile Phone APP (XMEye Pro)?

E:  How to enable Alarm Notifications on APP XMEye Pro?

F:  Configure Offline Camera or Add a New Camera?

G:  No Video Display on TV Monitor Or Blank Screen?

H:  Why DVR/NVR can’t record or playback video?

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Detail Solutions:

A:  Forget NVR Password?

1. Please click the mouse from the home screen, and “Logo Out–>Log Out”

2. Right click the mouse again, click “ Main Menu”–> “Forget password –> Forget answer”, you will see the “QR Code”

3. Please open your mobile APP “XMeye Pro”

（1）Click the Scan icon on the top left corner

（2）Scan the “CAPTCHA” on the TV monitor, then you will get a code from the mobile phone APP or from your email, and enter the code into “CAPTCHA”, so you will be able to reset the password on the Monitor connected to DVR

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B: Add Device on PC Client Software (VMS）?

VMS download link:

For Windows （2023 newest version）

https://download.xm030.cn/d/MDAwMDE0OTM=

For Mac ( 2022 version)

https://download.xm030.cn/d/MDAwMDA2NDA=

1. Download PC Client “VMS” and installed

2. Login with the default User Name and Password. Click “SIGN IN”.

Default User name is: admin

Default Password is: admin

3. Navigate to “Device Manager”–>”Manual Add”

4. Login Type: Cloud ID Device Name:

Name Your Device as you like

Cloud ID : Device Serial Number. We need to go to the TV Monitor connected to the NVR , and find out the information on TV Monitor UI, then right click the mouse to navigate to the path of “Main Menu–>Advanced–>Version” to find out the information “serial number”

User Name and password: Input the user name and password that you created for the NVR , and we also need to find this from the Monitor UI.

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5. Navigate to “Live View”, Click on the device name(serial number), then select “Open All By Sub Stream”

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C:  How to Sign up account on Mobile APP (XMEye Pro) ?

Please follow these instructions to sign up for an account via your mobile number.

1. Click on Sign Up

2. Sign Up by email or Select Mobile Number

3. Select the correct country code +1, input your mobile number and click on “Get code”

4. A code will be sent to the mobile phone number, input the verification code and continue.

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D:  Add Device on Mobile Phone APP (XMEye Pro)?

Steps:

–>1. Please connect the NVR/DVR box to your Router via Network Cable; (Some customers think it can support WIFI connection, while wired systems only support wired router connection, and have to be wired to router via ethernet cable)

–>2. Go to Monitor UI Interface, and Navigate to “Main Menu > Network > Net Service”, if the “Cloud Status” shows connected, means NVR/DVR is online (Please skip step3),

–>3. If the cloud status shows “Probing DNS”, Please Navigate to “Main Menu > Network > Check the icon of “Enable DHCP”–>Apply;

–>Reboot the DVR by unplugging the power adapter and re-plug it, then double-check the cloud status ( only cloud status shows )

–>4. Go to your TV Monitor, navigate to “Main Menu–>Advanced–>Version”–> You will see the serial number.

The QR code contains Serial number info. We need this information after we add the device to mobile phone APP

–>5. Open the mobile APP “XMeye Pro” and register an account by your email first

–>6. Click”+” to add device–>Choose “NVR”

Device Serial Number: Click the “Scan” icon to Scan QR Code On the NVR UI Interface (Main Menu–Advanced–Version), (QR code contains username and password)

No need to input the username and password manually.

And click “OK”, and go back to the Device page on App,and you will see the device shows status:online ,

E:  How to enable Alarm Notifications on APP XMEye Pro?

1.Make the Alarm setting is already set on Monitor UI Interface

2. Please right-click mouse and navigate to “Main Menu–> Alarm–>Motion Detect/Human Detect/Face Detect–> Enable “Mobile Reported”–>click “OK”

(Default Setting is for Channel 1, Please select “All” channels.)

2.Open “XMeye Pro” mobile App, and navigate to “Event–>Device (the one you named)–>Enable “Allow Notifications”

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F:  Configure Offline Camera or Add a New Camera?

—>1. After connect the camera to NVR via network cable, if the camera power on properly, the camera’s indicator light should be blinking.(see picture attached)

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When you cover the camera’s photocell or put the camera in dark place, the infrared LED should turn on red color.

—>2. If camera powered on properly please follow below instructions.

1.Right-click mouse navigate to “Quick Setup(or Channel Set) –>Cancel

2. In the second box, if any camera status is offline or not connected, please select it and click ”Delete” first

3. Click “Search”, can you see new IP address showed on the topper box?

4. Select the IP address in topper box and click Network–>Auto Assigned–>OK

5. If auto assigned successfully, please click “Add” to add the camera.

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G:  No Video Display on TV Monitor Or Blank Screen?

My UI Interface shows “No signal” or “Black Screen” ？

We need to divert this issue into two situations:

1.NVR Indicator light is on:

(1) Cause: The camera system’s video output resolution is 1080P. If your TV monitor resolution is below 1080P, this issue will occur.

Steps:

Please right-click and hold your mouse for over 10 seconds to see if the system can reboot or not. Or, please try to connect the system to another TV monitor with a higher resolution (above 1080P)

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(2) Cause: The hard disk drive inside of the DVR box is broken, and use the screwdriver to open the DVR box to unplug the wires of the hard disk drive, and reboot the DVR to have a try. If the DVR box can be rebooted after unplugging the wires of the hard disk drive(HDD), which means the HDD is having an issue, and needs a replacement, plz contact email love@hiseeu.com for replacement HDD

After steps, if the thing still cann’t be resolved, which means the NVR box is broken, plz contact email love@hiseeu.com for replacement NVR box if their warranty is still 1 year

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2.NVR Indicator light is off:

(1) Cause: The power adapter 52V 2.5 A connected to the NVR box is broken

Step: Use another power supply 52V 2.5 A to power on the NVR unit to have a try ( If you do not have a spare one, can contact us to buy a new one or we send you a new one if your warranty is still under 1 year )

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(2) Cause: The hard disk drive inside of the NVR box is broken Step: Use the screwdriver to open the NVR box to unplug the wires of the hard disk drive, and reboot the DVR to have a try. If the NVR box can be rebooted after unplugging the wires of the hard disk drive(HDD), which means the HDD is broken, and needs a HDD replacement, plz contact email love@hiseeu.com for replacement HDD

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H:Why DVR/NVR can’t record or playback video?

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If HDD(Hard disk drive) is having issue or something wrong with record setting, the DVR can’t record/playback the video

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1.Check if the hard drive status is normal or error

Navigate to NVR/DVR Monitor UI Interface: Navigate to “Main Menu–>Advanced–>HDD info”

If status shows “Error” or No hard drive info , which means the hard drive is broken. (need to replace hard dirve)

2.Check the record plan is set up for 24/7 continuous recording

Navigate to “Main Menu–>Record Conf”

Channel : select “All”

Period: “00:00-24:00”

Select “Regular”

3. Please make sure the HDD was set up to “Overwrite”. (if it was set to “stop”, the system would stop recording when the storage is full)

Navigate to “Main Menu–>General–>Storage Full”

Add Device on Guard Station PC Client Software

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0  

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Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

Add Cameras to NVR or PoE Switch (Router)

Add Cameras to NVR/ PoE Switch or Router

1. Add camera via NVR PoE Port

• If the camera is connected to NVR PoE port directly, the IP address

range should be modified to “172.16.0.X” (X is between 2 to 255)

Please right-click mouse and navigate to Camera

For brand new camera (password is 123456 by default), NVR will detect

and add camera automatically.

If the camera’s user name or password has been changed, you are required to input the info manually.

Move the mouse to the status icon , you will see the error message. “Offline [incorrect Username to Password]”

Please click on the edit icon to input password manually and click on “OK” to continue.

2.Add Camera to NVR via PoE Switch or Router

NVR will detect the camera under the same WLAN and list IPC here

• Click on plug icon to add the camera. If the camera has default user name: admin, password: 123456.

NVR will add it automatically.

• If the camera’s password has been changed, please click on the setting icon to modify the info.

• In this situation, the camera IP address range should be the same as NVR’s IP range

(You can check NVR IP by navigating to Network>Basic> TCP/IP). If not, please contact the technician to modify the camera’s IP first.

Camera Not working

Camera not working?

1.(Port issue) Insert the camera to another port of the NVR to have a try, and wait at least 5 minutes

2. (Camera issue) Make sure if the camera infrared light will turn on red or not in the night time

3. Also plz right click your mouse to “Menu-Camera”, and take a photo of this whole page and send it to us

（Check how many cameras are discovered）

Also go back to the home screen and Check connection status, to see if it shows” Network disconnected” or “incorrect user name and password”

Device Offline on APP or NVR?

Device Offline on APP or NVR?

If the device shows offline on mobile phone app  “Guard Viewer” , we need to make sure the NVR is connected to network perfectly or not

Go next to your Monitor that connected to NVR, and check out the network status

first navigate to this path first : “Menu–Network–Basic–P2P” , also check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” . After that, go back to “P2P” and check if the device status is online or not

Also , please make sure the PPPOE needs to be disabled, plz navigate to “Network–Advanced–PPPoE”

Enable Alarm light on Each Camera?

Enable Alarm light on Each Camera?

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(Alarm light would only work during the night time when the alarm was triggered)

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1. Set up the Alarm light First Right-click your mouse to “Menu– VCA — Intrusion Detection/Crossing Line Detection– Triggered Actions” , and draw the rules for the alarm type

After you set up an alarm type (Like”Intrusion Detection”, or “Crossing Line Detection”), Click on “Alarm Linkage”, you will have the option to Enable “Alarm Light” (Spotlight is only Available During the Night)

2. Enable Alarm Light on “Triggered Action– Alarm Light” for each channel, and Click “OK”

Forget NVR Password？

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2.If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer) by navigate to “Me–General–Forget Device Password”

3.Scan the above QR code by app and the security code will be sent to your email address.

4. Enter the security code from email to reset the password

Additionally, If you the email doesn’t belong to you, plz contact us at love@hiseeu.com for more support

Add Device to APP(Guard Viewer)

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Auto add is not suggested. Please tap on “Later” if you see this message box.

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In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1.  Please Tap on “ Menu” icon> Tap on “Devices”> “Add”,

2. Tap on “Scan”> “OK” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online   and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at Love@Hiseeu.com   

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here.   • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4.Add NVR by scanning device QR code and click on “save”

5.   Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6. Select the device and tap on “Start Live View”

Human Tracking/Detect for Model PK-4YHD985-CT ?

1.To enable human tracking , Set preset point “21”. Here is the video link for your reference: https://www.amazon.com/live/video/07adae4ec34a47618bd754cc6c1f8966?ref_=dp_vse_ibvc1

2.To enable human detection, plz go to this path “Menu–Alarm-Motion” , and choose the camera you want, to enable it

(This doesn’t support customize area)

No Video on TV Monitor or blank Screen?

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The camera system video output resolution is 1080P, if your TV monitor resolution below that will occur this issue.

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If possible, could you please try to connect the system to another TV monitor with a higher resolution(above 1080P).

Or, please hold your mouse wheel over 10seconds to see if the system can reboot or not.

If not, plz contact us for further support

How to share Device to others via APP Guard Viewer?

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One device linked to One User ONLY. The NVR system ONLY can be controlled by one authorized account, who can share the device with others in order to prevent attacking or hacking.

For admin user, please follow the instructions to share the device with others:

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1.Type on “Menu Icon ” and navigate to “Devices”

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2.Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

(1) Share device by typing in the user name you wanted to share with and selecting function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigate to “Devices”

(2) Share device by generate a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

Download the mobile APP and Sign up for an Account

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1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

<p>The post Hisseu PoE Camera System User Guide v1 first appeared on NVR IPCAMERA SECURITY.</p>

CloudEdge Battery Powered Camera

C10&C10-TZ: Add Camera to CloudEdge

Method 1:

Method 2:You can connect the camera as follows.

https://cdn.shopifycdn.net/s/files/1/0581/4521/0500/files/C10_10.png?v=1661847728

If the light turns blue, the connection is successful.

Hiseeu CloudEdge Battery Powered Camera Guide

Read More : HiSeeu Wireless Camera System installation guide

GL-C10+: Add Camera to CloudEdge

Install CloudEdge app

Search CloudEdge in your mobile app store or scan the following 

QR code to download and install.

Register account and login 

Launched the CloudEdge app, sign up an account by a valid Email 

address as the new user and then log in.

Press the power button then the floodlight turns on and the camera indicate light will also turns red flashing.

And then press the reset hole for 5s to reset the camera

Connect the device 

1) Log in CloudEdge app, tap Add Device then choose Battery 

Camera.

2) Start to connect the camera.

Select your home Wi-Fi and enter the correct password.

3) Point the camera to the QR code at a distance of about 5-8 

inches, after recognizing, you will hear a prompt sound, then tap next.

4) Wait for connection. 

C10&C10-TZ: How to solve the problem of camera connect failed?

Please follow the following solution.

1. First of all, you need to charge the battery to check if there is no electricity.If this red light is on, it means it’s ready to charge.

2.You can press the power button and see if the indicator should light red and blink slowly.

3. Press the camera reset button with the reset pin for 7 seconds to reset the camera.

1)This camera can only connect to 2.4 GHz WiFi signal. It does not support 5 GHz wifi. Please check whether your mobile phone is connected to 2.4 GHz WiFi or 5 GHz wifi.

2）Since some settings of your router may block camera connections, try resetting your router.

3）Use your mobile phone to try to turn on the hotspot function. Set the hotspot name and password to the name and password of your router’s 2.4 GHz WiFi. Then connect the hotspot with another cell phone to connect the camera.

Please follow the steps prompted by the link to reconnect the camera:

https://www.hiseeu.com/a/help/article/27395

4. If the red light is on, the connection is successful

If you try those ways still can’t fix it, pls email us : Support@aomeisi.vip

GL-C10:How to solve the problem of camera connect failed?

Please follow the following solution.

1. First of all, you need to charge the battery to check if there is no electricity.If this red light is on, it means it’s ready to charge.

2.You can press the power button and see if the indicator should light red and blink slowly.

3. Press the camera reset button with the reset pin for 7 seconds to reset the camera.

1)This camera can only connect to 2.4 GHz WiFi signal. It does not support 5 GHz wifi. Please check whether your mobile phone is connected to 2.4 GHz WiFi or 5 GHz wifi.

2）Since some settings of your router may block camera connections, try resetting your router.

3）Use your mobile phone to try to turn on the hotspot function. Set the hotspot name and password to the name and password of your router’s 2.4 GHz WiFi. Then connect the hotspot with another cell phone to connect the camera.

Please reset the camera and reconnect the camera.Please follow the link to connect the camera

https://www.hiseeu.com/a/help/article/39895 

C10/ C10-TZ,It turn on but now it won’t record?SD card not recognized！

1、You can install the SD card on another device to see if other devices can recognize the SD card.

If other devices can recognize the SD card, format the SD card with another device.

2、Do you have another SD card? Please try to install it on the camera with another SD card to see if the camera can recognize another SD card

C10-TZ: The solar panel is not charging the camera.

Solar panel is a device that converts sunlight into electric energy. If the sunlight is not enough, the solar panel will not provide sufficient power for the camera. At this time, the solar panel can only maintain the normal operation of the camera. If the continuous cloudy day, the solar panel can not even maintain the normal operation of the camera, the power of the camera will be reduced.

We suggest that the solar panel should be installed in the place where the strong sunlight can be received continuously. If it is cloudy continuously, we suggest that you can charge the camera with a charger to wait for the sunny day.

C10 /C10-TZ，Can I use Cloud?

Yes, you can use cloud storage to store your videos. If you open it for the first time, you can also enjoy seven days of free cloud storage. This camera will only start recording when it detects a human body. Our videos can also be stored on SD cards.

SD card Up to 128GB.The 32 SD card can usually store records for nine months or more.

C10 /2C10/C10-TZ: Camera can’t connect to WiFi

Please follow the following solution.

Press the camera reset button with the reset pin for 7 seconds to reset the camera.

1)This camera can only connect to 2.4 GHz WiFi signal. It does not support 5 GHz wifi. Please check whether your mobile phone is connected to 2.4 GHz WiFi or 5 GHz wifi.

2）Since some settings of your router may block camera connections, try resetting your router.

3）Use your mobile phone to try to turn on the hotspot function. Set the hotspot name and password to the name and password of your router’s 2.4 GHz WiFi. Then connect the hotspot with another cell phone to connect the camera.

How to set the alert

Step 1: please click “setting” button as picture shows.

Step2: If you want receive notification,please click the button on;

     And please click alarm setting

Step3:please click motion detection on and if you want to change the sensitivity of motion detection,please select digital adjustment sensitivity. 1 is the lowest sensitivity and 10 is the highest sensitivity. Please adjust according to your situation. If you want to reduce false positives, you can lower the sensitivity.

If these settings not work,please reset the camera.Thank you.

If you want to receive APP alarm alerts, you can open these two options.

C10/C10-TZ, Convert records to video files for viewing on a computer

For privacy and security reasons, video files are not stored on the SD card of the camera. It needs to be decoded with CloudEdge App to view the record. You can also click the record button when viewing the record on App, save the record in MP4 format to the mobile phone, and then copy the MP4 file to the computer. 

C10/C10-TZ, We have had our cameras installed for only 1 week ( 7 days) and the batterys are almost dead.

The battery life of the camera depends on the environment in which the camera is placed. If the camera is often waked up, the camera will always be in the record state. Just like your mobile phone has been recording video, the battery power consumption will be very fast.

In an ordinary family, the camera is waked up 10 times a day, usually for two to three months. You can also buy our solar panels, so you don’t need to worry about charging any more.

For solar panels, you can search for B07S61RXL5 on Amazon. Before buying, please contact us to request for a 15% discount.

CloudEdge Cloud Service Fee Standard

If you open it for the first time, you can also enjoy seven days of free cloud storage. This camera will only start recording when it detects a human body. 

C10/C10-TZ, Share device with more people

This function can allow your family members to access your camera. Each camera only can be added to one account, they need to download the CloudEdge App then register an account before sharing the device.

1) Tap the shortcut settings button > Device Share > Add > Scan QR Code 

Open your family’s APP, show your family’s QR-Code, and scan it. Share the camera with your family. You can set two Device Usage Permissions, One is View only means your family or friends can view the device, but cannot control the device; and the other is Allow control means your family or friends can view the device information and control the device

2) Tap the shortcut settings button > Device Share> Add> enter

account. Put in your family’s App account> Search> share your device. You can set two Device Usage Permissions, one is View only means your family or friends can view the device, but cannot control the device; and the other is Allow control means your family or friends can view the device information and control the device

C10/C10-TZ, Charge the Camera / Battery Management

When you charge the camera, there is no indicator on the camera. You can check the battery status on App.

The video quality when viewing transaction or alerts is not good.

You can set the video mode to HD mode.

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C10 video saved in mobile phone

Click History- Record -Album.The video is saved in the phone memory.

Turn off the floodlights

1. You can choose to turn off the floodlights

2. Click on Full color mode,then choose black and white night vision,

The default black and white images at night,the device do not turn on the warm lights.

<p>The post Hiseeu CloudEdge Battery Powered Camera Guide first appeared on NVR IPCAMERA SECURITY.</p>