Ubell APP Download

Ubell supports Android and iPhone, you can download it from google play or app store.

Register account and login

You need to register for an Ubell account to connect to the camera, register and login to Ubell

Connect Ubell Camera

Charging

Please charge Ubell camera about 10-12 hours by plugging it into a power source using the provided USB cable. After connecting the camera with App, the App will indicate the battery status.

Turn on Ubell camera

Turn on the Ubell camera switch and wait for the camera to start (about 30 seconds)

ADD Ubell Camera

Please connect your phone to the 2.4Ghz wifi firstly before you pair the Ubell camera, make sure your router password in mind before you start the pairing process.

1. Click “Add a device” and then choose “Setup device”, click “Yes”, when you hear the following voice “ The camera is now ready to begin pairing”.

2. Input the CORRECT WiFi password of your router, if you input a wrong password you will not be able to connect it successfully. Click the eye icon to double confirm the password you entered correct

3. Enter into the “search device” page, make sure to turn up you phone’s volume to the Maximum, you will hear the following voice: “Pairing Information Received”.

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See also  UBell Camera Troubleshooting and FAQ

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4. You have connected the device to the App successfully.

Now you can setup a password to log in, which could protect your privacy. The camera password should be more than 8 characters in length including numbers and letters.

5. Congratulations! Now you can live view the Ubell camera on your phone anytime and anywhere.

Share Ubell Camera

1. After you finish the connection with the App, click and choose “Share QR code” .

2. Other users need to download the App first, and then scan the below QR code.

Note:
1.Your camera password can be seen by the invited users, but they can not modify it.
2.The invited users can change all the camera settings, so the camera will work as per the last change made on the settings among all users.
3.If your camera does not work as you set before, please check the settings from the invited users’ device.

Push Mode

Cloud storage

You can play back all cloud videos here. Cloud video length is 8 seconds defaulted and 20 free video clips per day. The oldest footages will be overwritten by the newest one day by day.

Micro sd card Video playback

Please find the orange color for the video event and use two fingers to zoom out the timeline and then put the line to the head of the orange color and wait for the playback

Ubell App interface description

1. click ,you could live viewing videos.

Important:

Please keep the Cloud Storage turned on to ensure the camera’s time kept synchronized with your phone’s time.

SD Card Setting

1. Please turn on the cloud storage so that you can sync the camera time with your phone.
2. Please format the micro sd card before you installed it.The camera doesn’t support plug and play.So please make sure to power off the camera and then install your card.

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See also  UBell Camera Troubleshooting and FAQ

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Orientation Setting

You can choose Normal Rotate,Mirror or Mirror and rotate depends on your hardware installation way. The default is Normal.

Environment Setting

You can choose to set it as Normal, back light compensation, night IR, High light compensation or Dynamic according to your actual light environment of installation place.

PIR Detection Setting

You can set the PIR sensitivity as Disabled,Low,Medium and High.

1. When you set the PIR as Disabled, you will not record and receive any motion triggered events.

2. It is recommended to set the PIR Detection to High so that you could capture as more as a motion triggered from the beginning part of the event.

3. Try to capture more the beginning of the triggered event, please adjust your camera angle a bit closer to your aimed spot.

Dormancy Time Setting

1. This is the time you could set for the video length recorded to micro sd card.

2. Not dormant: If you choose this option, you will not allow the camera enter into standby mode, the camera will keep recording all the time until battery drains out. ( 60 seconds per file)

LED Lamp Setting

When you choose Enable, the Blue LED will light up to indicate when you operate the camera as it should be.When you choose Disabled, the Blue LED will not light up to indicate the operations or trigger motions.It is recommended to set it as the default

Power frequency Setting

Please choose 60 or 50HZ according to your local frequency, It’s defaulted to 60HZ for united states users.

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See also  UBell Camera Troubleshooting and FAQ

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Ubell Camera Name and Password

You can set a desired name for your camera and set the password to protect your camera’s privacy.

Click “Check for update” to update the app to the newest version.
The newest version app will fix some bugs of the software we encountered.

Save video

Videos can be saved in Cloud Storage

The videos of PIR activity
You could save 20 videos of PIR activities per day in cloud storage, which can be saved for 7 days and then will be overwritten.

Videos can be saved in the SD card

1. The videos of PIR activity
2. The videos of live viewing You could playback these videos on the timeline in the App and format the SD card in the App.

Videos can be saved on the mobile phone album

1. The videos of REC mode
2. The screenshot You need to delete the videos of REC mode and the screenshots from your phone’s album.

Common Problem

Why do I fail to connect the Ubell camera to the App by sound wave?

1. Please reset the camera by the pin included.
2. Please make sure the camera is powered on and there will be voice prompts that indicates it.
3. Make sure the distance between your mobile phone and the device is no more than 30cm. And your mobile, camera and router are in the same room.
4. Adjust your phone volume to maximum.
5. Double check your WiFi password and make sure it is correct.

When In-App setup is done, why I could not see the live streams on my mobile?

First, check in App to confirm the wifi signal is strong enough. If not,we would suggest adding wifi extender in between.

Why I cannot receive any alarm after I finished connecting the camera with the Ubell App ?

1. Click the ’Set icon‘in App to confirm you have chose ”Notification” under the ”Push mode”.
2. Check your mobile settings to allow the notification.

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UBell Camera Troubleshooting and FAQ

How to fix can not connect to the UBell camera?

You can fix the problem of not being able to connect to the UBell camera by following these six steps.

How to fix UBell cameras sending a lot of motion alerts?

Most UBell cameras are PIR detected, you can try these 3 steps to fix the problem.

<p>The post How To Set Up Ubell Camera first appeared on NVR IPCAMERA SECURITY.</p>

1. Downloading our Mobile App

You can go to the Apple App Store or Google Play Store, search for ‘CloudEdge, and download the app for free.

2. Register an Account and Log in

Launch the app and tap Sign up now to register a user account with your email ID. You can also choose to log in with your other accounts like Facebook, WeChat, or Apple ID.

3. Add new doorbells

3.1 Power on the doorbell

Switch on the doorbell and make sure the LED indicator flashes red (once per second). If not. Please press and hold the Reset Button for 5 seconds to restore the factory default.

3.2 Make sure your phone is connecting to a 2.4GHz Wi-Fi.

The doorbell does not support 5GHz Wi-Fi frequency. Please connect your phone to a 2.4GHz Wi-Fi and operate the setup close to your router.

3.3 Charge your doorbell.

The battery inside the doorbell is not fully charged in accordance with transportation safety regulations. Prior to the doorbell installation, please charge your doorbell for about 8-10 hours. The charging LED turns BLUE from RED.

3.4 Add new doorbell

3.4.1 Adding device by QR code (default)

Tap ‘Add device’ or the ‘+’ icon, and select the doorbell. Set up Wi-Fi for your smart doorbell. by following the in-app instructions.

3.4.2 Add device by AP network (Alternative)

Tap ‘Add device’ or the ‘+’ icon > select doorbell > tap on the QR codes icon select AP network.

→ Press and hold the Reset Button for 5 seconds to reset the doorbell – connect to a 2.4GHz Wi-Fiand input the Wi-Fi password – tap ‘connect’ to go to the smartphone WLAN setting, and search for doorbell AP network(STRN_xxxxxx) to connect to.

→ go back to CloudEdge app doorbell connecting to the selected Wi-Fi> connection completes → Device adding succeeds.

CloudEdge Mobile PC App User Guide

4. Homepage

4.1 Homepage introduction

1. Family management: enter the family management page, where you can edit family names, add or delete rooms, and add family members to share the device with.

2. If you have added many cameras, tap here to live to view four channels at a time.

3. Tap to add a new device.

4. Select a room to view the devices that have been added to the room.

5. List view/grid view, device management, room management.

6. Display/hide preview.

7. Tap to live view. (see to 4.2 live view)

8. Playback footage on SD card/Cloud

9. Device name (S/N number in default)

10. Tap to go to doorbell quick settings;

11. Homepage

12. Message

13. Me: Tap to go to account setting

4.2 Liveview

4.3 Playback

Calendar:

It helps you to search for video recordings by date. The date numbers marked in black indicate that there were event recordings that day. The grey date numbers indicate days without data.

Alert Event

It helps you understand the type of event alert for the day!

4.4 Cloud storage

Activate cloud storage and back up your event recordings to the cloud.

A 7-day free trial is available for each new device.

Note:

Only the administrator got access to cloud storage. Other users who share the device can only view local footage on the SD card.

The free trial will be deactivated after seven days. Tap [Change Plan], and you can subscribe to your cloud storage plan for your device.

5. Settings

5.1 Go to the setting page

Path 1:Homepage → setting

Path 2: Homepage → Live view/ Playback → Setting icon

5.2 Setting menu

Device information:

Receive Alert Notification: you can switch off the button to mute notifications.

Installation guide: helps you diagnose your wifi signal.

Device share: Tap here to share your device with other family members.

Location management: Edit device location for Smart Home Automation settings.

Time Settings: Enable/disable the 12-hour Clock.

Image setting:
Anti-flicker setting: 50Hz / 60Hz;
Night vision setting: Automatic / ff / On

Sound setting:

Chime setting: Pair it with an indoor wireless chime.

Voice message: Record up to 3 voice messages (max. 10 sec per message) to respond quickly to your visitors.

Alarm management: Set motion Detection and Tamper Alarm.

Battery management: check battery status.

Recording management: check recording mode and Micro SD card status.

Cloud Storage Service: subscribe to a cloud storage plan.

Checking for a New Version: checking for new firmware updates.

Restart Device: Tap to restart doorbell.

Delete the Device: Tap here to delete the doorbell and restore the factory default.

6. Messages

It is the message center that collects all your alert messages, history sharing, system messages, and customer service messages.

6.1 Alarm Messages

All the alarm messages will be listed on this page and is valid for seven days. Alarm messages will be deleted after expiration, whether read or not.

6.2 Sharing History

Device-sharing history will be listed on this page

6.3 System Messages

System messages, including firmware update notices and low battery alerts, will be listed on this page.

6.4 Feedback & Customer Service Messages

Customer service messages will be listed on this page.

7. Me

Here is the account setting page.

7.1 Family management

You can edit your home name, add members, and create or join a family user group.

7.2 Shared

You can share your family user group and devices on this page.

7.3 Help & feedback

You can get online customer service and feedback in this page

7.4 Quick Guide

Here are quick user guides on how to add our cameras to the CloudEdge app.

7.5 Account Settings

In this page, you can mute the alert sound, doorbell call ringtone, check the App version, clear the cache and deactivate the account

8. Mobile Notifications

8.1 Manage App Permission

To be able to receive visitor notifications and event alerts properly on your phone, it is important to allow all notifications and permissions. You can check it from your phone settings regarding app permissions and notifications.

8.2 Notifications on visitor calls.

Tap on the pop-up notification to answer your visitors

8.3 Motion detection alert

Tap on the pop-up notification to check motion detection events.

8.4 Tamper alarm

Enable the tamper alarm, and you will receive a tamper alert once the doorbell is taken apart from the mounting bracket.

CloudEdge For PC

CloudEdge does not support computer software, but you can use CloudEdge camera through third-party software.

Install CloudEdge app on computer

Now windows11 system or M1 chip MAC can install mobile app, you can directly install CloudEdge app.

Third party software

If your camera supports ONVIF, you can use ispy or vlc software to watch live video.

You need to open the camera’s ONVIF settings and set the ONVIF password first.

Note: Low-power cameras with batteries do not support ONVIF function

How to connect CloudEdge devices using Bluetooth

1)On the Homepage, tap “Add” or “+” in the upper right corner, and tap “Add Device.”

2) If the Bluetooth of the cellphone doesn’t turn on, the app will show a pop-up, so please allow it to turn on Bluetooth.

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3)After Bluetooth turns on, the app will automatically search for devices that are on and not bound. Select the device you want to connect to in the search list.

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4)Select the 2.4GHz Wi-Fi that you want the camera to connect to and enter the password. When the Bluetooth is on, the app will automatically show you the 2.4GHz Wi-Fi that could be connected. 5GHz Wi-Fi will not be shown. Normally, the Wi-Fi name and password of your 2.4GHz and 5GHz Wi-Fi are the same or similar. If you can’t find your Wi-Fi, please contact your router provider to check the 2.4GHz Wi-Fi setting of your router.

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5)The app will automatically go to the page where the Wi-Fi connection is in progress. A sound will be heard. Wait for the connection to be successful and the camera indicator light to change to steady blue. Click “Next” to edit the camera name and choose a family. Click “Done” to finish the setup.

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6)If you failed to connect, check the reason and resolution shown on the app. Long press the reset button until you hear a “cuckoo” sound to reset the camera and start again, or try the other methods below.

APP Function Experience

What should I do if the app crashes?

Click cloudedge APP to crash or crash while in use, uninstall and

reinstall.

Login problem

1.Please check if the cellular network is normal.

2.Indicates whether the appropriate country code should be selected.

3.Whether the account and password were entered correctly.

4.Uninstall and reinstall.

Registration problem

1.Please indicate your phone model and your system version.2.Download an app for other systems. If you

are currently using an iPhone, can you successfully register with an Android phone in the same network

environment?

3.Are you able to register successfully when trying to switch to a different WiFi network?

Account registration failed?

1.Please select the correct country when registering an account.

2.When the account is registered, the cellular network is normal.

3.Determine the network and location permissions of the open app.

What should I do if the APP cannot load the video and shows that the camera is not connected?

Make sure that the app in the phone settings first checks that the camera’s power and network are normal. If this is normal, turn off the camera and restart it. If the connection is still lost after the restart, remove the camera in the APP, do a factory reset and add the device again.

What should I do if the APP asks that the device cannot be accessed?

Please reset the device to factory settings and add it again. If this problem persists, please contact customer service in a timely manner for technical assistance.

What can I do if the app frequently fails to load the video and shows an interruption?

Correct the problem according to the status of the camera’s indicator lamp:

1.If the indicator light is off, it means that the device is not receiving power. Carefully check the power supply and whether the power supply interface is normal. It is recommended that you change the power supply and give it a try.

2.Die Kontrollleuchte leuchtet, es gibt zwei Situationen:

A: The indicator lamp will glow red to indicate that the camera’s network has been disconnected. Check the stability of the WIFI network and restart the router. It is recommended to move the camera closer to the router.

B: The indicator lamp will glow blue, indicating that the camera’s network is normal. Check if the cellphone network is normal. If the cellular network is not smooth, the video stream may not be transmitted to the cellphone It is recommended that the cellphone switch WIFI to try.

Why is there a circle in the center when viewing a video screen that freezes and delays?

The circle means the video is loading and the freeze delay means the network is not working smoothly. Check that the network connected between the camera and the mobile phone is working properly. It is recommended that the camera be located near the wireless router.

How do friends access the camera?

When friends need access to the camera, they need to share the camera with friends. Friends download the app on their cell phone and register a new account. Information on the specific operating method for sharing the camera can be found in the operating video under “Device sharing” in the APP.

<p>The post CloudEdge Mobile PC App User Guide first appeared on NVR IPCAMERA SECURITY.</p>

P6SLite camera use precautions

Download P6SLite APP

Download and install “P6Slite” from IOS app store or Android app store or scan the QR code below to get APP information.

Users can register and log in via email (please use real email to retrieve password later).

Note: Please be sure to use your account to log in the APP, otherwise some camera functions may not work properly.

Turn on the P6SLite Camera

Plug the power into the power of the camera and wait a few seconds for the P6SLite camera to automatically turn on.

Voice prompt at power-on ”The system is starting up, please wait”. If there is no voice reminder, please restore the factory settings and try again.

Note: Do not twist the head of the camera to force it to rotate after turning it on. If you need to adjust the monitoring orientation, you can adjust it through the PT function of the mobile APP.

Connect P6SLite Camera To Wifi

Open the P6SLite APP, click “+” in the upper right corner of the home page, select “Add Wi-Fi Device”, click “Next” to add WiFi camera.

Method 1：add camera by scan QR Code

1. Select “Please use the scan code distribution network to connect the router”.

2. Choose your wireless network and enter the password, click “Next”.

3. Please face the QR code on the camera lens and keep it at distance of about 15 cm, then if you hear”WiFi connection, please wait” click “Next”.

4. Wait for the P6Slite camera to connect to WIFI

If the camera is successfully connected to WIFI, you will hear “WiFi is connecting, please wait ….network connection successful” and see the camera in the device list.

Method 2：add camera by AP Hotspot

1. Select “Please use the AP hotspot distribution network”.

2. Click the button to jump to the WiFi setting page (Android system not have this page, please skip this step).

3. Select the camera’s AP hotspot, it’s an AP hotspot beginning with “ZWAP_NG…”, enter password: 01234567 to connect AP hotspot (If you do not find the AP hotspot, please try to reset the camera)

4. Return to APP, select your wireless network in the available wireless list to connect. (WiFi signal strength must be greater than 3 cells).

5. Enter your WiFi password, click “Confirm”.

6. Wait for the camera to connect to WiFi.

Share P6SLite Camera

Open the P6SLite APP, click the ‘···’ button on the top right corner of the PT AI camera device preview on the homepage, and select ‘Sharing management’ to enter the sharing settings and invite others to watch. The person being shared needs to download the P6SLite APP, register an account and log in to view.

View in Real Time

Open the P6SLite APP, click the connected camera on the home page, and you can browse in real time. Through the camera’s control interface, you can adjust the camera’s sharpness, horizontal and vertical angles, as well as screen capture and recording, and remote calls operation, etc.

Video Playback

The P6SLite camera can only use the historical video playback function after installing a MicroSD memory card. After the MicroSD memory card is installed and turned on, the camera will automatically start recording video.

In the camera control interface, click the button ‘Playback’ to enter the historical video playback interface. You can drag the timeline to select the time period to be played back, or you can use the button ‘Date’ to select historical videos on different dates.

Alarm and AI Human Tracking

Click “Arm/Disarm” to open or closed the alarm push (image send to mailbox + mobile phone), at the same time you must set the correct alarm parameters, such as open email and push notification in “Humanoid Tracking”.

Turn on the humanoid tracking. when human beings appear on the screen, the camera can detect human figures, you can open the Humanoid Tracking, or select the required trigger actions, such as SD Card Snapshot, SD Card Record, Push Notification, Alarm Sound, etc., you can set up ‘Armed all day’ or ‘Custom arming’, you can set Sensitivity, Detection area, etc.

Camera Setting

Open the P6SLite APP, enter the ‘Settings’ function page of the camera on the homepage, here you can configure all camera settings.

Reset P6SLite camera

Insert the reset pin into the reset hole and press for 5 seconds to restore the factory settings. (When connecting or reconfiguring the P6SLite camera for the first time, make sure that the camera is in the factory reset state).

FAQ

Why does the P6SLite camera prompt a password error?

The camera password may has been changed, please press the “Reset” button of the camera for 5 seconds. the camera voice prompts “Reset successful”, then follow the steps above to re-add the camera.

Why is the P6SLite camera offline?

Please check wireless network that camera is connected can connect to the Internet or the wireless password has not changed.

Why does P6SLite not receive alarm notifications?

Please check if the push function is turned on (displayed as “Arm/Disarm” to open), whether there is open alarm push linkage (Setting – Motion Detection/Humanoid Tracking), whether the APP allows push permission on the mobile phone.

When playback video can not find video files?

Please check if the SD card is damaged, whether there is an SD card installed, check the camera time, check whether the playback time is correct.

The P6SLite camera cannot connect to WIFI?

Please check whether the distance between the camera and the router is too far, whether the router have the DHCP function enabled, whether the connected WIFI is 2.4G (the camera does not support 5G), and whether the router opens the anti-mite network function, so that filtered device

This article contains all the contents of P6SLite, multiple ways to add, settings of P6SLite camera functions, how to use the computer, and will be continuously updated.

How To SetUp P6SLite For Pc EasyVMS

P6SLite For Pc software name is EasyVMS, you can download the software here, support Windows PC.

P6SLite For Pc Function

System operating environment

Operating system: Microsoft Windows 7, 8.1, 10 compatible with some XP systems

CPU: Intel AMD 32-bit or 64-bit

Memory: 2G or higher

Note: Due to the different operating systems and hardware of the PC platform, the smoothness and functionality of the software are affected to varying degrees

Install and login to P6SLite For Pc

Find the file  in the software directory, double-click the EasyVMS installation file to install the client software, and the login dialog box will pop up, as shown below. The current page will be adapted according to the full Chinese and English systems.

Then click Run EasyVMS softwareand choose the language that suits you to log in to the system;

Local login user name default: admin, password default: empty; After logging in, select the software in the upper right corner  to log out of the software;

Cloud account login, please enter APP P6SLite account, currently supports scanning code login and manual account input (manual input requires attention to the choice of server)

Interface Introduction

The main navigation buttons at the top of the interface are real-time preview, remote playback, electronic album, device management, system log, alarm information, plan recording, system settings, click the navigation button to enter the corresponding configuration interface. On the left side of the interface is the device navigation, on the right is the display area, and in the upper right corner are the help, logout, minimize, maximize, and close buttons. Start with device management and add devices.

Device Management

Click the Device Management button to enter the Device Management page, as shown in the following figure; On the device management page, you can perform manual adding, modifying, batch deleting, batch upgrading, APP cloud account management, region adding, as well as batch adding, batch modifying IP, and successfully added devices, right-click remote settings, time synchronization, clear alarms, display QR codes and other functions.

Zone configuration

For easy zone device management (the default zone is preferred when added by camera), you can right-click the default zone to customize the new zone, or click Add Zone below.

ADD P6SLite Camera

Click the refresh button in the lower right corner to search for the P6SLite camera

Select the IP address of the camera, then click “Batch Change IP” to modify the IP address of the camera.

If you don’t know how to modify the IP address, please check the “Refer to the computer network card to set the IP” software will automatically modify the IP address according to your network environment, of course, you can also manually modify the IP address.

The default user name of the device: admin, password: empty, click Confirm, save the modified IP address, and then click the refresh button again, search for the new IP address again, and then select the IP address and click Add in bulk.

Then click the real-time preview button to enter the preview interface

Double-click the IP address of the camera on the right, and the video will be automatically displayed in the surveillance screen on the right.

If you add multiple devices, you can select the Default Region context menu and select Turn on automatically, Open by region, Close preview by region.

Delete Camera

Select one or more devices to be deleted in the device list, click the Delete button, the system will prompt whether to confirm the deletion of the device, click the [OK] button, the device on the default zone list will be deleted.

Upgrade Camera

Local upgrade: Select the device you want to upgrade in the list of added devices, and then select Bulk upgrade. Be sure to restore the factory settings after the upgrade is successful.

Cloud Upgrade: Select the device to be upgraded in the list of added devices, and then select Cloud Upgrade (whether the device supports cloud upgrade), otherwise the Cloud Upgrade page will not be prompted

Remote playback

Video retrieval

Enter the remote playback interface, select the channel that needs to be played back on the left device tree (Note: currently only supports one playback all the way), select the date on the calendar, click the “Search” button, the system starts to search for the recording in the hard disk recorder (or local hard disk), and display the search results in the search results panel. As shown in the following figure:

Playback control

Control Buttons

· Play button, tap when the recording stops to resume playback.

· Pause the playback button, tap the playback pause while the recording is playing, and tap again to resume playback.

· Stop playing button, tap while playing to stop the screen.

· Audio control button, tap to turn on/off audio playback during playback.

· Choose  hasten  Slow down Fast/slow rate control is possible.

· Click  Playback capture button, you can take a screenshot of the playback screen.

Timeline operations

(1) The scale on the timeline is 0-24 points.

(2) Mouse over the timeline to scroll to zoom in and out of the timeline.

(3) Double-click the timeline to play it directly.

Device control

The device management interface can also control the device, including: time synchronization, camera restart, clear alarm, etc.

Time synchronization

In the Device Management > the Added Device interface, select the device and click the [Time Sync] button to synchronize the device time with the PC time.

System settings

Click System Settings to enter the local settings of the software.

1.You can set the EasyVMS software to automatically open at startup, check the button   , and save. After saving, EasyVMS will automatically run after the next boot.

2.You can set the automatic calibration interval time of the device, check the button, and enter the interval time (such as: 120). After saving, each device will automatically calibrate every 120 minutes. It is recommended to calibrate every 30 minutes

3.You can set the local recording duration, select the recording duration input box, and enter the recording duration (for example: 30). Once saved, each recording is saved with an interval of 30 minutes. You can also set the recording format and select the recording format (e.g. PRV/AVI). After saving, the local recording format is . PRV.  A dedicated PRV player can be downloaded on the official website

4.You can set the log retention period and directly select the recording duration (e.g. six months). Once saved, logs are retained for six months.

5.You can set the capture and video saving path, click to select the path, such as (G: EasyVMSImage/ G: EasyVMSVideo). After saving, the capture path is set to G: EasyVMSImage, the recording path is set to G: EasyVMSVideo.

Account management: Enter the system settings interface to manage local account login, including creating operator users, creating guest users, modifying user passwords, and deleting devices.

Click the “System Settings” button, click the “Account Management” button, click [Create], enter the new user name, password and user group (such as operator) to save, the user group will have one more new user “user1”.

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See also  How To SetUp P6SLite Camera (Complete Manual )

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Click the [Account Management] button, select the operator user user1, and click [Delete]. After deletion, the new user disappears.

Currently, there are three levels of user permissions:

Real-time preview

Real-time preview

Double-click the device name in the left device to open a preview of all channels of the device on the right preview interface, as shown below:

To turn off single-way preview, you can right-click “Close Preview” on the list that pops up the video channel to turn off the channel preview.

Right-click the default region in the device bar on the left and select “Turn off preview by region”

Preview controls

On the Preview Actions tab, the following figure is shown.

· The icon is to turn off the full channel preview button, clicking it will close all preview screens.

· The icon  is the capture button, click to capture the current channel image to the local computer.

· The icon  is the on/off full-channel recording button, clicking it will enable/disable full-channel recording.

· The icon  is the on/off audio button, clicking it will turn channel audio on/off.

· The icon  is the screen split button, click to set the number of screen split paths, currently supports single screen, four screen, nine screen, sixteen screen, twenty-five screen, thirty-six screen road preview.

· The icon  is a preview of the next video screen, which can be used in single screen, four screen, nine screen, sixteen screen, twenty-five screen, thirty-six screen, etc.

· The icon  is a full-screen toggle button, click to switch to full-screen preview. In full screen, you can right-click “exit full screen” or press the keyboard ESC key to exit.

· The icon  is a group tour, and you can group the picture in the case of many cameras or NVR images. Then make a grouped preview

Right-click menu control

Select the real-time preview channel on the preview interface and right-click to bring up the right-click control menu, as shown below:

Set up P6SLite camera

OSD settings

you can add the name of the current camera and the placement of the moving time; Click the red font to move

Image settings

Night vision mode; Set the night market mode on a dual-light device to achieve a full-color image at night.

IR-CUT sensitivity (the higher the modified value, the higher the sensitivity): The earlier the black and white image is switched at night.

IR-CUT switching time (the larger the modification value, the longer the switching time): Extend the time to switch black and white images.

The image is flipped, and the image can be selected to be corrected by software when the camera is hoisted.

Network configuration

Network Setting

modify the IP address required by the camera in the network

WiFi settings

Select SSID (wifi name), click search, enter wifi password.

After filling in the wifi name and password, select Check wireless settings, it will pop up to check the validity of wifi configuration (display failure, please check wifi password or refresh the page) If the wifi configuration is successful, then unplug the wire, the real-time preview screen will be black or stuck after about 30 seconds to return to normal (the camera is switching network card)

Normal wifi and wifi hotspot mode switching: a When the camera is powered on, the camera will automatically switch to wifi hotspot direct connection without plugging in the network cable;

When the camera is powered on first in the network cable or plugged in the network cable first, the camera will switch to normal wifi mode. C Manually force switch between normal wifi and wifi hotspot camera will restart

Port setting

HTTP/signaling/data port modification in the corresponding access software, need to manually add to modify the port number, otherwise it can not be effectively accessed (non-professionals do not recommend modification, so as not to add device failure)

Mail settings

enable and configuration methods

FTP settings

Encoding settings

encoding parameters

Modify the format and appropriate parameters of the video picture to achieve the best effect.

audio settings

input volume refers to the size of the camera microphone recording, the larger the value, the louder the playback sound of the monitoring device; The output volume refers to the sound played by the camera horn, the higher the number, the louder the sound played by the camera.

Alarm settings

Motion detection

Refers to the way to enable or disable motion detection, and the way to trigger the motion detection alarm is to trigger the email (capture a picture when the alarm is sent to the specified mailbox by email, and the mailbox must be set up first);

Trigger FTP (capture a picture when alarming, and send the picture to the FTP terminal through the set FTP server); Linkage push (refers to whether to receive camera alarm reminders, the subscription function on the home page needs to enable linkage push);

Trigger capture (a picture will be captured when a moving signal is detected, and the captured picture can be viewed in the message function on the home page); trigger recording (recording in different colors after detecting a moving signal);

Select the area (refers to the selected area on the screen with a movement signal will alarm, the selected area is subject to the green box)

Client logs

Enter the system log interface, select the client log, select the user, start time, end time and other conditions to filter, click the [Query] button, you can query all the operation log information according to the conditions, each log information includes the operation user name, machine IP, time, description and other information.

Click the Export button to save the operation information as a .csv format file, as shown in the following figure. ：

Electronic photo album

The electronic album is mainly used for the management of local channel capture and post-recording files, and users can search for viewing and deleting a series of operations according to different filter types.

Search by device, select any device, and search for local pictures and videos under that device.
Search by date, select a date (e.g. June 5) to search for local images and videos under that date.
Search by media type, select the image/video type (e.g. Video) to search all local video files.
In addition, you can delete and jump the playback operation of the picture/video, and directly select the file and right-click to execute.

Alarm information

The alarm information interface records all types of alarm information of the software, including motion detection, video loss, alarm input, heartbeat loss, etc., and users can view, export and backup operations on various alarm information.

View alarm information

Select the alarm information type (for example, only check Video Loss and Alarm Input) to view all categories of alarm information: click the [Export] button, select the save path, and export the alarm information to the local computer.

<p>The post P6SLite Camera Setup Guide first appeared on NVR IPCAMERA SECURITY.</p>

This post will walk you through the steps for setting up Network Attached Storage (NAS) for your Hikvision camera, including a few “gotchas” we’ve learned along the way. (This post will focus on NAS setup, we will create a separate article for SD card setup.)

Important: The Gotchas you Need to Know

The first step is to prep your NAS so it is ready to accept video saved from a Hikvision IP camera. (Our screenshots are from a QNAP device but these steps are generally true for any device.) Before beginning there are a few upfront “gotchas” you need to know.

Are you enjoying our tutorial on this topic? We hope so! If you want to learn how to setup cloud video surveillance with Hikvision click here.

Setup Steps

Step 1: Basic NAS Setup. Begin by, (i) ensuring your NAS basic setup is complete according to its user manual (general setup, firmware updates, etc), (ii) you have your login credentials handy, (iii) the NAS is connected to your local network (including identifying its internal IP address), and (iv) you can reach the NAS UI from your web browser.

Step 2: Basic Hikvision Setup. Ensure your Hikvision IP camera is connected to the same network as your NAS.

Step 3: Create NAS Partition. Follow your NAS instructions for creating a partition — if using a new or separate hard disk drive (HDD), create a partition on that particular drive. In the case of QNAP, this is located in the Storage Manager settings but you’ll need to follow your NAS detailed guides for this step.

Step 4: Create Share Folders. You will need to create a share folder for each camera that will be using the NAS. Name each share folder a name that identifies with the camera being used, for example: Camera_1, Camera_2, Camera_3… etc. (It’s recommended that you don’t use any spaces in your folder names.)

Figure 1: Shared Folder Menu on QNAP

Figure 2: Shared Folder Options on QNAP

Step 5: Hikvision Storage Setup. Now you’re ready to configure your Hikvision camera storage options. First you’ll need to make the camera aware of the new storage location. This can be done under the following menu: Storage -> Storage Management -> Net HDD. Screenshot below shows where this is done. Here you click on any slot and fill in the server address (internal IP of the NAS) and the file path (share folder you created in step #4). Also enter the username and password of the NAS. Leave the mounting type as NFS if it’s a dedicated partition. Use the Test button to validate connectivity to your NAS.

Step 6: Configure your Hikvision camera recording settings. This is probably worth a blog post in and of itself, but the basic idea is you need to configure the Hikvision IP camera so it knows when you want the camera to record (motion detection, scheduling, etc) and where you want it to record (in this case, the NAS). This is done by configuring an “Event” and assigning a “Linkage” to the NAS – Step #3 of this post on how to setup a Hikvision camera with Camcloud shares the basic concepts which should get you going. Beyond that you can adjust other settings with the Storage -> Schedule Settings -> Record Schedule menu to select motion or continuous based recording to the NAS.

Figure 3: Hikvision Storage and Event Config

How To Setup Nas For Hikvision Ip Camera

There is a lot more to this topic than can be covered in a short blog post, but these are the main steps and you are now also aware of the main stumbling blocks to getting NAS recording setup for your Hikvision camera!

Also, FYI if you want to use local (or “edge”) recording in conjunction with cloud-based storage, Camcloud offers that capability. Our platform allows you to setup cloud storage as your primary storage location and the camera’s edge storage as a form of redundant storage. And you know the best part? Our apps make it easy by ensuring the right configuration settings are applied to the camera, making it easy to setup and get going. If you’re interested, read more about our cloud video surveillance and edge storage solution.

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<p>The post How To Setup Nas For Hikvision Ip Camera first appeared on NVR IPCAMERA SECURITY.</p>

NVR systems offer several important benefits for home security and CCTV:

Overall, NVR systems play a crucial role in home security and CCTV by providing centralized management, high-quality recording, remote access, scalability, advanced features, and reliable storage. They enhance the effectiveness of your surveillance system and help protect your property and loved ones.

In this list you will find the best open-source NVR solution for the web, Linux, Windows and macOS.

Best Free Open Source NVR Solutions

1- OS-NVR

OS-NVR is a highly versatile and user-friendly mobile-friendly closed-circuit television (CCTV) system.

With its state-of-the-art custom-built front-end, it ensures optimal performance not only on mobile devices but also on low-end devices, providing an enhanced viewing experience for users across various platforms.

The robust back-end, developed in Go, leverages the power of FFmpeg for efficient and seamless video processing, enabling smooth playback and reliable video capture.

With its cutting-edge technology and innovative design, OS-NVR is a game-changer in the field of video surveillance, offering unparalleled features and functionality for both personal and professional use.

2- ZoneMinder

ZoneMinder is a comprehensive surveillance solution that includes a set of integrated applications. It allows for the capture, analysis, recording, and monitoring of CCTV or security cameras connected to a Linux-based machine.

ZoneMinder is designed to run on distributions that support the Video For Linux (V4L) interface. It has been tested with video cameras connected to BTTV cards, various USB cameras, and also supports most IP network cameras.

Features

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3- BashNVR

BashNVR is a simple yet powerful Network Video Recorder (NVR) solution written entirely in Bash scripting language. With BashNVR, you can effortlessly record and store high-quality video footage from your IP camera by leveraging the capabilities of FFmpeg, a widely acclaimed multimedia framework.

By seamlessly integrating with FFmpeg, BashNVR ensures the smooth recording of the RTSP stream, guaranteeing that not a single moment of your camera’s feed is missed. Whether you need to monitor your home, office, or any other location, BashNVR provides a reliable and efficient solution for capturing, managing, and storing your video recordings with ease and convenience.

Features

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4- Open Source Network Video Recorder (NVR)

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This is an open-source web application to monitor your IP Security Camera network, continuously record camera feeds to your computer’s hard drive, and monitor motion events through a web app.

Features

In addition, if your camera’s motion sensor triggers a detection, the app will take a still of the detection, and run a Object Detection process, to tag the still with the objects in the picture. You can then use these tags to filter and review your motion events. This is very useful to avoid false positives, like the sun going behind a cloud, or a rain shower.

5- Network Video Surveillance (Android)

This is an open-source JavaScript Network Video Surveillance system that you can download, install and setup on your server.

Features

6- Simple Network Video Recorder (Node.js)

This is a simple open-source self-hosted Network Video Recorder (NVR) that is designed to run on cheap hardware, such as a Raspberry Pi with a hard drive. 24/7 video streams from network cameras are saved, and the recorded files are browsable from a basic web interface.

7- Hover

This is an open-source free Home network video recorder for IP camera (based on VideoLAN).

This software is designed to be used with Hikvision IP cameras that support RTP H.264 streaming. The main goals of this recorder are:

License: GPLv3

8- Fenix

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Fenix is a free and open-source computer based NVR (Network Video Recorder) with AI capabilities.

9- Shinobi

Shinobi is an open-source CCTV solution written in Node.js. It is designed with a multiple account system, streams video via WebSocket, and supports direct saving to MP4. With Shinobi, you can record IP Cameras and Local Cameras.

10- Camera.ui

Camera.ui is a web-based application that functions as a NVR (Network Video Recorder) for controlling RTSP capable cameras.

It offers features such as live streams, a resizable camera overview, multi-language support, motion detection, image recognition, notifications via various platforms, local saving of snapshots/videos, prebuffering, a user-friendly interface with customizable themes, and integration with Apple HomeKit.

Features

11- Viseron

Viseron is a powerful and versatile self-hosted software solution designed for local use only. It serves as both an NVR (Network Video Recorder) and an AI Computer Vision platform.

With Viseron, you can enjoy a wide array of advanced features that enhance security and surveillance. These include highly accurate object detection capabilities, which can identify and track various objects in real-time. Additionally, Viseron offers robust motion detection functionality, allowing you to receive instant alerts whenever any movement is detected within your monitored area.

Furthermore, Viseron’s cutting-edge face recognition technology provides an added layer of security, enabling you to easily identify individuals who enter your premises. This feature can be particularly useful for keeping track of authorized personnel or for monitoring access to restricted areas.

Viseron can be install on the cloud, Windows, Linux, or macOS.

12- Frigate

Frigate is a local NVR designed for Home Assistant that utilizes AI object detection using OpenCV and Tensorflow for IP cameras. It offers tight integration with Home Assistant, minimizes resource use, leverages multiprocessing for real-time object detection, communicates over MQTT, records video based on detected objects, supports 24/7 recording, re-streaming via RTSP, and offers low-latency live view with WebRTC and MSE support.

Features

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13- Moonfire

Moonfire NVR is a comprehensive Network Video Recorder (NVR) solution designed for video surveillance. It offers a range of features and functionalities to capture, analyze, and store video footage from IP cameras.

With Moonfire NVR, you can easily manage and monitor your camera feeds, configure settings, and access recorded videos. It provides a user-friendly interface and supports various advanced capabilities such as motion detection, image recognition, and live view.

Moonfire NVR is a reliable solution for ensuring the security and surveillance of your premises.

14- Rapidvms

Rapidvms is an open-source Video Management System (VMS) and Network Video Recorder (NVR) solution. It provides a comprehensive set of features and functionalities for video surveillance. With Rapidvms, you can capture, monitor, and manage video streams from IP cameras.

It offers advanced capabilities such as motion detection, recording, and playback of video footage. Rapidvms is designed to be user-friendly and customizable, allowing you to configure settings and access recorded videos with ease.

As an open-source solution, Rapidvms provides flexibility and the ability to customize and extend its functionality according to your specific requirements.

15- Motion

Motion and MotionPlus are configurable programs that monitor video signals and perform actions when movement is detected. Motion is the original software, while MotionPlus is a newer application that adds new functionalities and removes rarely used ones.

The applications include features such as video recording, live streaming, script invocation, database logging, customizable masks, and support for various types of cameras and devices.

The applications include the ablity to:

Use with many types of devices:

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16- veyesys

Veyesys is an open-source Network Video Recorder (NVR) and Video Management System (VMS) that provides a comprehensive solution for video surveillance. It offers a range of features and functionalities to capture, monitor, and manage video streams from IP cameras.

HTML5 RTSP Gateway

Veyesys includes an HTML5 RTSP gateway that enables real-time streaming protocol (RTSP) video feeds to be accessed and viewed through a web browser. This allows for seamless and convenient access to live camera feeds without the need for additional software or plugins.

Features

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<p>The post Best Free Open Source NVR Solutions first appeared on NVR IPCAMERA SECURITY.</p>

This is a user guide for CMSClient version V1.00.00.47, it’s applied to software version is equal or newer than V1.00.00.47. If you are running older version (e.g. V1.00.00.46, V1.00.00.45), please download and upgrade your existing one to the latest. It should be noted that Yoosee has no app be compatible with Windows smartphone. If you have a smartphone running Windows OS, obviously you can not use Yoosee camera. The Yoosee software team will not release App for Windows based smartphone.

What CMSClient does?

CMSClient provides users a centralized video surveillance solution. It allows users to manage multiple cameras simultaneously, users can preview, record, playback, even receive alarm alerts by using it.  Users also can change yoosee camera’s network settings (such as IP address, gateway, DNS), can shift recording video resolution from SD to HD, can modify camera’s password.

Installation of CMSClient software

The software doesn’t contain any virus, if your anti-virus software report virus warning, please check if you have downloaded the software from official website. The software requires permission to access your network/Internet, it uses RTSP stream protocol to communicate with cameras locally, and P2P protocol to communicate with Internet cameras. When installing the software, ensuring it allows to pass Windows firewall.  The software will keep communicating with remote servers intending to establish P2P connection, it doesn’t spy your video, doesn’t transmit/upload any video clips to remote servers.

Logon CMSClient Software

CMSClient software now allows users to login through three different types of account.

• Admin login: local login, don’t require users to register an account. No need to input password, click “OK” to login immediately. The software can automatically discover local cameras, but can not discover Internet cameras.
• Phone Number login: remote login with your registered yoosee account, after logon, the software will list added cameras in your account.
• Mail/user ID login: remote login with your registered yoosee account, after logon, the software will list added cameras belongs to your account.

Moreover, select either “Phone number login” or “Mail/user ID login”, the software can receive motion detection (or sensor triggered) alert to computer. When motion detection alarm occurs, the software will pop-up a new window automatically to alert users, it also can play selectable audible automatically to remind users.

How to add Yoosee Cameras?

After logon, CMSClient will automatically discover local connected cameras, click “Add all” to add them into your software. Please note the displayed p2p password and rtsp password default is “qwe123”, it’s an incorrect password, just ignore them.

Except adding automatically, users can click “+” icon on the left bottom to manually add cameras. In “Device manager” window, local connected cameras will be listed on the left column, click “>>” button can add to software which will appear in right column. Click “Manual add device”, you can add local connected cameras via entering device ID, device password, RTSP password. Click”Add shared device” to add cameras as a guest user. In pop-up windows, you should paste the shared link. To know how to get shared link, you can read this article – How to use Yoosee App’s sharing function?

How to use CMSClient software?

Once you added devices to software, you’re able to use each functions of it. Select device you want to manage, right click mouse will pop-up a menu list.

• Device property: change camera name, device password, rtsp password and group.
• Delete node: delete camera from this list/software.
• Start monitoring: start to preview real-time video (if it shows you a crying face, it means password is incorrect)
• Smooth/standard definition/high definition: before click start monitoring, you should choose default image resolution, smooth equals low resolution, standard definition equals VGA (640×480), HD equals 1280×720 or 1920×1080.
• IPC config: you’re able to tweak camera’s network settings (e.g. IP address, DNS), record video resolution (SD, or HD), password.  It only works on the premise that your camera’s password is correct. If you encounter “network timeout” “permission error” “password incorrect” error, to solve this, you need to logon software with yoosee registered account.

CMSClient Playback Function

You’re able to playback recorded video clips right from your computer. The CMSClient can only allows users to play remotely and locally recorded video clips, but also can allow you convert them to friendly .mp4 files which can be recognized and played by regular media players.

Click “Search” button on the left top, the camera can search files, click the file name to playback. Additionally, you can click folder icon to open a file to play it. All yoosee camera will record video with .av file extension. These raw files can not be recognized or played by regular media players, you can use the converter which the software has included to convert .av files to .mp4 files.

If you don’t want to install and use CMSClient software, still want to play .av files in another computer, you can read this article – How to play .264 video files from IP cameras/DVRs/NVRs?

CMSClient software is a powerful video surveillance management tool, it includes other function to provide a great flexibility. Click gear icon on the top of software, it will pop-up a “CMS config” window.

• File save path: select the folder path to store recorded video footage.
• Reserve space: allowing users to modify reserved space for video storage in your HDD.
• Record time for package: the time length to patch a video file when recording video. If the value is “60” min, the software will patch/generate a video file in every hour when software is recording on computer.
• Cycle record: turn on/off over-write function, automatically erase/overwrite HDD when space is full.
• Auto start record when monitoring: record video while watch video stream.
• Connect all of device automatically: automatically display video for all cameras/channels after logon software.
• Render mode: Directdraw, GDI
• Monitor: auto, rtsp, p2p
• Message notification: choose whether receiving message notification or not when there is a motion detection alarm.

If you logon software with registered yoosee account, the software will have “Alarm trigger” option. This open allows you to select time length of pop-up video when alarm occurs. You’re able to choose different audio files, the computer will play the audio to remind users.

<p>The post User guide for Yoosee App PC Software – CMSClient first appeared on NVR IPCAMERA SECURITY.</p>

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Getting Started: Enabling the VIVOCloud service in your device

Before starting using your VIVOCloud application, you must enable the VIVOCloud service in your devices. This guide will teach you how to enable the service in easy to follow steps:

Step 1. Log in to your NVR device using its username and password.

Step 2. Click on the gear icon to access the NVR configurations.

Step 3. In the Settings interface, select the System tab and click on “VIVOCloud service”.

Step 4. In the VIVOCloud service interface, you will see a “blue” button (old interface) or a “gray” button (new interface). Clicking this button will enable the VIVOCloud service on your NVR.

After clicking it, the NVR will start connecting to the VIVOCloud server and register the service (this might take 1-2 minutes depending on your internet connection). Once the connection is established and the device is registered in the cloud system, a QR code and Device ID will be displayed below.

Note: If you are using the local console, follow the same steps, as both the Local and Web interfaces are the same in this regard.

Now the device service is enabled and you should be able to add it to your VIVOCloud application. 

VIVOCloud setup and use guide

Read Also : Vivotek Vortex Camera Ultimate Guide

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Getting Started: Adding your NVR to the VIVOCloud application using the QR code/device ID

In order to add your VIVOCloud compatible device, you need to use a QR code or Device ID. This document will explain where to find this information:

Enabling the Service:

Before being able to add your device using its QR code or Device ID, you need to ensure that the VIVOCloud service is enabled. First, log in to your NVR device using its username and password.

Once you have accessed the device, click on the gear icon to access the NVR configurations.

In the Settings interface, select the System tab and click on “VIVOCloud service”.

In the VIVOCloud service interface, you will see a “blue” button (old interface) or a “gray” button (new interface). Clicking this button will enable the VIVOCloud service on your NVR.

After clicking it, the NVR will start connecting to the VIVOCloud server and register the service (this might take 1-2 minutes depending on your internet connection). Once the connection is established and the device is registered in the cloud system, a QR code and Device ID will be displayed below.

If you are using the local console, follow the same steps, as both the Local and Web interfaces are the same in this regard.

Adding the device to the VIVOCloud application:

In the VIVOCloud application, go to the configuration menu and select “Add devices” to add your NVR. Then, click on the “Add devices manually” section. Here, you will be allowed to choose between using a QR code or the device ID.

Using the Device ID

Type the Pcode/Device ID found on the NVR VIVOCloud service webpage and click on the “+” button to add the NVR to the VIVOCloud application.

Using the QR Code

Click on the QR button to scan the QR code on the webpage using your phone camera (make sure to allow the application access to the camera).

Once finished, you will be able to see your NVR cameras in the VIVOCloud application. 

[VIVOCloud Camera] How to generate the QR code/PCode in a VIVOCloud compatible camera?

Question

How to generate the QR code/PCode in a VIVOCloud compatible camera?

Answer

VIVOCloud devices are not limited to just NVRs; cameras that support remote connection using VIVOCloud are also available. The principle of using a QR code/Device ID is the same as with the NVR. For clarity, follow these steps to obtain the QR code/PCode of the camera and add it to the VIVOCloud application:

Step 1. Access the camera web interface using its IP.

Step 2. Go to the camera configuration by clicking on the “Configuration” tab.

Step 3. Click “Applications” > “Package management” > “VIVOCloud” and click the link of the VIVOCloud VADP page.

Step 4. Click the “Connect” button to generate a unique QR code/Device ID which will be used to add the device into the VIVOCloud application.

For security purposes, the QR code and Device ID will only be available for 5 minutes so please be sure to have your phone at hand to fastly add the device into the application. 

If you are unfamiliar with the QR code scan process or Device ID registration, please refer to the following documentation:

[VIVOCloud Application] How to share your device with other account?

Question 

How to share your device with other account?

Answer

Devices configured in your VIVOCloud account can be shared to other users (e.g family members, coworkers, etc.). To share devices please follow the next steps:

Step 1. Login into your VIVOCloud phone application.

Step 2. Click on the option icon to access the application account configuration menu.

Step 3. Once the menu has appeared, click on the “Share devices” button to start the sharing process.

Step 4. In the “Share devices” interface, click on the “SHARE YOUR DEVICES” button to start registering the email of the user you want to share the devices with.  

Step 5.  Type the email address (user with VIVOCloud account) which will be accessing your device and click the “NEXT” button to continue.

Step 6. All of your configured devices will be listed. Select the devices to share by checking them, click “Done” when finished. 

Once the device is ready to share you will see a green arrow notification.

Step 7. Click on the “Share” button to share the device to the configured email account. 

Important note: You can only share the same device with up to 4 accounts. 

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[VIOVCloud]How to share the usage data with VIVOTEK

Question

How to share the usage data with VIVOTEK

Answer

For VIVOVloud app, please follow the steps to check.

1. Go to your account from setting.

2. Go to Privacy policy.

3.Make sure the analysis and data are shared.

For VIVOCloud portal, please follow the steps to check.

1.Go to your account.

2. Go to Privacy policy.

3. Make sure the analysis and data are shared.

4. Please reload the website after seeing complete message,

[VIVOCloud/iViewer] [2.4.401/3.10.604] Why the live image is being cut for 4 equal when viewing MS9390-HV?

Question

MS9390-HV is two wide angle lens. When I view the MS9390-HV live image on VIVOCloud/iViewer, it is being cut for 4 equal.

If I login the WEB page of MS9390-HV, it is working normal. How to solve it?

Answer

We will solve this issue in VIVOCloud 2.5.1 and iViewer 3.11.1.

How to remove NVR from VIVOCloud app and portal?

QUESTION

How to remove NVR from VIVOCloud app and portal?

ANSWER

How to use VIVOCloud to connect to NVR if the NVR is already added to other VIVOCloud account?

QUESTION

How to use VIVOCloud to connect to NVR if the NVR is already added to other VIVOCloud account?

ANSWER

[VIVOCloud] Do you need to purchase a license to use the VIVOCloud service?

Question

Do you need to purchase a license to use the VIVOCloud service?

Answer

No license is required to use the VIVOCloud service with VIVOCloud-compatible devices. For more information on compatible devices, please visit the following link:

[VIVOCloud Application] What is the maximum number of notifications that can be stored in the application?

Question

What is the maximum number of notifications that can be stored in the application?

Answer

The VIVOCloud application can show push notifications in the phone which will allow you to easily see alarm and device status (disconnection). 

You can also see all the notifications that have been sent to the application from the NVR/Camera in the notification menu, but there is a limit on how many alarms can be stored. The application can store a maximum of 100 notifications, if the application receives a new notification when this number is exceed, the old alarms will be deleted and replaced with the new ones.  

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[VIVOCloud] What ports are used by the VIVOCloud Service?

Question

What ports are used by the VIVOCloud Service? 

Answer

The VIVOCloud Service uses below ports:

If your network firewall or router only allows connections to specific ports, please ensure that the ports listed above are not blocked from inside to outside; otherwise, this could cause issues when the NVR/Camera tries to connect to the VIVOCloud server. Below is a list of possible situations you might encounter if the ports are not properly opened.

Situation 1. Cannot enable the VIVOCloud service in the NVR

If port 1194 is not opened, the VIVOCloud service on the NVR will display an yellow ‘!’ icon.

Situation 2. Portal connection issues with NVR

If the port 3478 is not opened, VIVOCloud portal will show the device as “Connecting”.

Situation 3. Slow video connection

If the other ports are not opened, you may not see an image on VIVOCloud, or the image may load slowly.

Ensuring that the necessary ports are not blocked by your network’s firewall or router is crucial for establishing a successful connection between your NVR/Camera and the VIVOCloud server. By following the guidelines above and verifying that these specific ports are accessible, you can facilitate a smooth and efficient operation of your VIVOCloud devices.

[VIVOCloud] What can I do if I cannot access my NVR device through the VIVOCloud portal or mobile application?

Question

What can I do if I cannot access my NVR device through the VIVOCloud portal or mobile application?

Answer

VIVOCloud service allows you to remotely access your NVR/Camera videos remotely using the browser or application without the need opening ports or performing extra configurations. If you encounter any issues while using this service please be sure to check the following:

1. Check that you are using a compatible browser:

If you are trying to access the VIVOCloud webportal (service.vivocloud.com), be sure to use the Firefox browser. 

The VIVOCloud portal is only supported by this browser, if you use other browser you wont be able to access your NVR videos. You can find more information about browser compatibility in the VIVOCloud official webpage: https://www.vivotek.com/vivocloud#portal

2. Check that the VIVOCloud service is enabled

Before using the VIVOCloud service you need to enable it, in order to do so please go to your ND device configuration, under System > VIVOCloud service and be sure that the service is enabled. There should be a green mark next to the blue button, if you don’t see this mark you might need to click on the button to enable the service.

VIVOCloud service enabled:

VIVOCloud service disabled:

3. Check that the ND device was only added to one account:

Each ND device can only be registered to one VIVOCloud account, if you already added to another account and try it to add it into a new account you will find the following error:

If you want to delete the NVR from any other accounts because you want to add it to a new account you just need to disable the service in the configuration page and re-enable it, this will automatically remove the device from the original account. Please note that if the device was previously shared to another account it will also be removed. 

4. Network and configuration check

The VIVOCloud service server is very strict with its data management so you need to be sure that everything is properly configured otherwise you might not be able to enable the function on the ND. Before enable the service please be sure to verify the following: 

a) Time zone needs to match your access point time zone: 

b) ND IP must be properly configured and the device internal network access point needs to have access to WAN.

c) Be sure that your NVR is up to date and is using the latest firmware available

If you don’t know how to upgrade the device, feel free to check this documentation: 

d) Be sure that the service main ports are accessible, if the main ports used for server communication are being blocked you wont be able to add the device to your VIVOCloud account. Here is a document that explains in detail which ports are used by the service. 

If after following all the suggestions mentioned in this guide you are still unable to access your device using the VIVOCloud service please contact Technical Support for assistance. 

.

<p>The post VIVOCloud setup and use guide first appeared on NVR IPCAMERA SECURITY.</p>

How to upgrade older TKH Security Firmwares

The latest 360v2-series cameras firmware carries “UX“ in its firmware filename, where previously “U“ was used. This change is minor and does not mean much with regards to the functionality of the firmware. However, some older “U” do not allow direct upgrade to the latest “UX“ firmware.

In these cases, an intermediate step must be taken: first upgrade firmware to the nk20210916UX version; after this, the camera will allow the firmware upgrade to the latest version found on the public download pages.

This intermediate firmware version nk20210916UX can be downloaded from here:

https://tkhs-install-files.s3.eu-central-1.amazonaws.com/Siqura/Firmware/360v2-series+(U)/360v2-series+fixed+(nk20210916UX).zip

Load More :

1. Using Your Uniview NVR
2. How to set up Zosi POE NVR System
3. Spot AI IVR Installation Guide

Where can I find the latest firmware?

The latest firmware can you find on our website. Click here

When you can’t find the firmware for your product or you need another version.
Please contact us: support.nl@tkhsecurity.com

*How to update iProtect™ to 10.1

How to update the iProtect™ Application.

Download the latest files on our download section of the knowledgebase:

*iProtect™ – Software Downloads | Version 10.1 and lower:

Prechecks

Before the update it is required that the state of the system is known. Not functioning readers, nodes and lines must be noted.

Compatibility and discontinued hardware/software is noted in the release notes:

https://tkhsecurity.atlassian.net/l/cp/Co1YADGz

Minimal requirements:

• Firmware inbraak (Unii 2.4.0 / ML 5.0.5 / XL 3.11)

• Rootfs Pluto’s (5.68a)

• Firmware polyx (UBIFS)

• Diva/Sense (2.5)

Update

Download the Backup from the maintenance page.

Upload the new iProtect™ version at the maintenance page

• Go to the iProtect™ maintenance page (Click on the gear button on the login screen)

• Install > Upload iProtect (1)

• Click on the “…” button and select the new iProtect™ version at the maintenance page and click on the “Post” button.

When the “Check requirements” button appears, press it and a check will be done. Check the log and see what is needed to continue. This is also a good moment to install the ServicePack.

Click on the “…” button and select the ServicePack you want to install and click on the “Post” Button.

You can follow the installation process at the realtime logging, the Apache2 web server will restart multiple times, this will cause an interruption of the iProtect™ Gui and maintenance page.

You need to wait (10 minutes max) till you see the message below in the Realtime logging.

iProtect™ atlas: Installation ServicePack … finished.

Sometimes a reboot of the server is required, you will see a notification of this in the messages.

Install the new iProtect™ version at the maintenance page 

• Click on the “Check Requirements” button.

• if the check is passed you get a “Start Upgrade” button and can start the update by a click on this button.

You can follow the installation at the User interface logging, if you see the messages below the Gui is ready and you can login in iProtect™ again (only the root user can login at this point)

You must delete browser history before logging in to iProtect.

Installing the new license if iProtect version was < 10.1:

https://tkhsecurity.atlassian.net/l/cp/51UgXjhX

If a new license is needed, please contact our orderdesk.

Activating lines

To be sure all lines and nodes gets the latest software, select the system default Provisioner group.

• Go to iProtect™ menu option Installation > Hardware > Line

• Select System default at the Provisioner group options.

The components under the line config will automatically be provided with the latest firmware version.

Activate the line’s now, the Door controllers will get the new software and start with the installation automatically. The doors will be non-functional for 5-10 minutes. Open doors beforehand if they are critical.

Finishing the update

When all lines are updated and the re-index message is gone, you can finish the update with the button in the menu:

Installation > Database restore > Activate line

Some points to check:

• Readers

• Database couplings

• Client login (remove browser cache)

• Import / Export

• iNVR

• Printing badges/cards

• Intercom

• browser certificate

Camera firmware

Encoder firmware

<p>The post TKH Security Firmware Software Guide first appeared on NVR IPCAMERA SECURITY.</p>

• Technical review 1793 (1).docx

iViewer installation and user guide

Read Next : Default Password NVR &#8211; IPCAMERA

Question

What to do if iViewer doesn’t show some cameras of VAST? (set logical tree in VAST)

Answer

Question

When I add new substation to VIVOTEK CMS, how can I see it on iViewer at the same time?

Answer

Cannot visualize 7000 series cameras’ streaming when using codec JPEG

Question

After upgrading iViewer(iOS) to version 3.12.2, I cannot get IP7330 camera streaming.
But when using iVeiwer for Android, it works well.The following shows an iPhone using iViewer 3.12.2 to connect to IP7330.

Answer

This issue appears because iViewer(iOS)3.12.2 removed the server push mechanism but  iViewer(Android) still keeps it.
Therefore, iViewer(iOS) cannot get the 7000 series streaming when using codec JPEG but iViewer(Android) works well.In order to resolve this issue, please change the camera codec from JPEG to MPEG-4.

What ports are used for camera’s two way audio if you add a camera with public IP address to iViewer?

Question

What ports are used for camera’s two way audio if you add a camera with public IP address to iViewer?

Answer

If you would like to use a camera’s two way audio on iViewer, make sure below two ports are opened on router for the camera.

1. Sip port (Two way audio port). The default port is 5060.

2. RTP port for audio. The default port is 5558.

You can change the port value if needed.
For the SIP port, the range of port value is as below: 1025~65535.
For the RTP port for audio, the range of port value is as below: 1025~65535.

How to back up the iViewer completely when you back up your iPhone via iTunes?

Question

How to back up the iViewer completely when you back up your iPhone via iTunes?

Answer

Please enable the “Encrypt local backup” settings before backing up the files.
iViewer encrypt the camera password. If you do not enable this setting, you will not see any camera data in iViewer after reload the backup file to device.

How to add the camera into iViewer?

Answer

iViewer crashed on iOS9

QUESTION

iViewer crashed on iOS9, but iOS10 works OK, please solve the problem

ANSWER

Sorry for the inconvenience, it turns out Apple just let our team know today that they have made some changes on iOS end, so we need to modify some part on APP as well
After we modify this part, the APP would be able to work on iOS9 without problem
We have already implemnt the fix and try register the new APP on apple store, the new APP (3.7.6) is already available on 10/24

How to update VAST status in iViewer?

Question

How to update VAST status in iViewer when the substation has been disconnected or substation name has been modified?

Answer

Please follow below steps to update VAST status:
1. Slash toward left on VAST icon
2. Click update icon

3. After a while, the VAST status will be updated.
The connection status, substation name and total device number will be updated also.

What pan/tilt speed is supported?

QUESTION

What pan/tilt speed does iViewer support?

ANSWER

iViewer supports 3 speed levels for pan and tilt: -5, 0, 5.

From center circle to narrow, we divide it into 3.
What speed is using depends on how far you move from center circle to narrow, as below:
0 (Central circle) to 1/3: speed -5
1/3-2/3: speed 0
2/3-1 (narrow): speed 5

The app crashed while you try to open it on x86 CPU device

QUESTION

[VIVOCloud/iViewer][Android] The app crashed while you try to open it on x86 CPU device, e.g. ASUS model K011 tablet

ANSWER

Our APP only support ARM CPU, not fully supported by x86 CPU device.
Though x86 CPU would try to interpret ARM library, however, when it failed on doing that the APP would go crashed.
Nowadays there barely got x86 smart phone, the most common series is ASUS Zenphone, but they stop using x86 from 3rd genereation.
This is current limitation, hope we can get your understanding.

iViewer crashed after viewing Liveview page of VAST server

QUESTION

[iViewer][iOS/Android][3.10.301] iViewer crashed after viewing Liveview page of VAST server, you would see iViewer is trying to load streaming of VAST and it would suddenly crashed

ANSWER

The parser of iViewer is receiving unexpected response from VAST server.
If you run into this issue, please upgrade iViewer to version 3.10.401 or later version

Name of VAST substation changed to accessing server and no cameras

QUESTION

VAST has a substation(ND9441P 2.2.102) and the substation is online.
But the name of the substation on iViewer shows “Accessing server…” and all cameras disappear, as shown below.

ANSWER

It’s a known issue on iViewer Android 3.10.301, and it has been solved on newest official version 3.10.501
If you meet such issue, please update to newest version.

How to add or remove different camera in my favorite list on iViewer?

QUESTION

How to add or remove different camera in my favorite list on iViewer?

ANSWER

<p>The post iViewer installation and user guide first appeared on NVR IPCAMERA SECURITY.</p>

How to Set up Hik-Connect on Hikvision Recorder for Remote Camera Viewing

Purpose of The Guide

This guide will walk you through the process of using the menus on your NVR to set up your Hikvision system on the Hik-Connect remote viewing app.

Before You Begin

• Ensure that your NVR or DVR is set up locally, that the system has been configured with a password and that your cameras are viewable. If you have not already set up your system please follow the relevant guide from this page.
• Connect your NVR or DVR to your network by running an ethernet cable from the LAN port on the recorder directly to your router.
• Install the Hik-Connect app on your phone or tablet.

Let’s Get Started

The first step of this process is slightly different depending on which version of the Hikvision software is installed on your recorder. Please look at the images below to identify which version you are using and follow the relevant instructions.

Load More :

• How to Set up a Hikvision NVR System
• How to add smart doorbell camera to Hikvision/Dahua NVR?
• How To Hik-Connect Setup Guide

Enabling Hik-Connect on the Recorder

Version 3.0

1) Right click and select Menu and then browse to Configuration > Network > Platform Access.

2) Tick the Enable box. You will then be prompted to create a Verification Code, set this as something memorable and please make a note of it as you will need it again shortly.

3) You should hopefully now see a screen like the one below. If you see a Status of Offline please take a look at this guide to fix that issue before continuing.

Version 4.0

1) Open the Main Menu by clicking the Cog icon and then browse to Network > Advanced > Platform Access.

2) Tick the Enable box. You will then be prompted to create a Verification Code, set this as something memorable and please make a note of it as you will need it again shortly.

3) You should hopefully now see a screen like the one below. If you see a Status of Offline please take a look at this guide to fix that issue before continuing.

Setting up Hik-Connect

The next step is to register for a Hik-Connect account and add the recorder to it.

1) On your phone or tablet install the Hik-Connect app.

2) Select your Region, press Login and then Register. Follow this process through as instructed by the app.

3) Once you have logged in press the + Icon in the top right corner, highlighted on the image below, and then select Scan QR Code.

4) Your phone or tablet camera will now switch on, use this to scan the QR code displayed on the Platform Access menu as shown in the first part of this guide. Once scanned press Add to confirm the new device.

5) You will now see your device list. Select the new device and as in the image above you will see a small preview appear in the bottom right corner.

6) Click on the black box in the bottom right corner and it will take you through to your camera feed. The first time you do this on a new phone or tablet it will prompt you to enter the Verification Code that you created when you enabled Hik-Connect on your recorder in the first stage of this guide.

How to Use Your Computer to Set up Hik-Connect for Remote Camera Viewing

Purpose of The Guide

This guide will walk you through using your computer to enable Hik-Connect on your Hikvision camera system so that you are able to view your cameras on your mobile phone or tablet from any location.

Before You Begin

• Make sure that your Hikvision system is set up locally and that your cameras are viewable on your NVR or DVR. If you have not already set your device up please follow the relevant guide on this page to do so.
• Connect your NVR to your network by running an ethernet cable from the LAN port on your NVR or DVR directly to your router.
• If you are using a Windows computer, install SADP from this page. If you are using an Apple computer, install it from here.

Let’s Get Started

There are three parts to this process. FIrst we need to enable Hik-Connect on the camera or recorder, secondly we will add it to your Hik-Connect account and thirdly we will set up the Hik-Connect app on your phone or tablet so you can view the camera.

Enabling Hik-Connect

1) On your computer open SADP Tool. This program will show you any Hikvision equipment connected directly to your network. You should see a screen like the one below.

If any of your devices show a Status of Inactive please refer to the relevant guide on this page to set your device up correctly before continuing with this guide.

2) Select your NVR or DVR from the list by ticking the box to the left of it. If you have multiple devices showing and are not sure which is your NVR/DVR then searching for the Device Type on google will show you which device is which. If you are only using IP cameras with no recorder then you will need to set up each camera individually. Select one camera, follow the rest of this guide then return to this step for each of the other cameras.

3) When you select the device you will see a panel of information on the right that looks like the one in the image above. Tick the box next to Enable Hik-Connect and a window like the one below will pop up. Please enter an easy to remember Verification Code and make sure you note it down somewhere as we will need this later on.

4) Once you have set and confirmed your Verification Code you will now have a screen like the one below. Enter your devices password in the Admin Password box and press Modify.

5) The last step in this section is to make a note of the relevant portion of the serial number. If you look on the information panel you will see a Serial Number field. The part of the serial number we need to make a note of are the final 9 digits. If you look towards the right hand end of the serial number you will have a block of 8 or 9 numbers. If you see a block of 9 numbers make a note of them, if you only see 8 numbers make a note of the letter immediately beforehand and the 8 numbers.

To make this a bit clearer I will give you two examples from our cameras.

DS-2CD2142FWD-I20170407BBWR741997176 – On this device you can see we have 9 numbers at the end of the serial number, so in this case we would need to make a note of 741997176.

DS-7732NI-I4/16P1620170517CCRC65050055WCVU – On this device you will see that near the end of the serial number we only have a block of 8 numbers, so in this case what we would need to make a note of is C65050055, the block of 8 numbers and the letter before them.

Once you have a note of the relevant part of your serial number we can move on to adding the device to your Hik-Connect account.

Adding Devices to Your Hik-Connect Account

1) Go to www.hik-connect.com and register for an account. Once you are registered you need to log in to the website and you will see the following.

2) Click on the Add button in the top right corner and, in the window that pops up, enter the 9 digits from the Serial Number that you noted down earlier and press the Search button. If the device is online you should see the following screen.

If that window appears press the + icon. If that window doesn’t appear it can be one of two things. First thing to check is that you entered the correct portion of the serial number, please refer to step 5 above to check the serial number you are using. If the number you entered is correct then please refer to this guide to fix the issue before returning to this step and continuing to follow this guide.

3) After pressing the + icon you will be prompted to enter your verification code. This is the code that you set in step 3 of the first portion of this guide.

4) Once you have entered the verification code you should be presented with a screen like the one below. If all has gone well you will see your device with a status of Online.

At this point we can now move on to the final stage of the process, actually viewing the cameras.

Accessing Your Cameras on the Hik-Connect App

1) On your phone or tablet install the Hik-Connect app.

2) Log in using the details that you registered with in step 1 of the previous section of this guide. You will see a screen a bit like the one below.

3) The device you are looking for will have a name that includes the 9 digit serial number you entered in the previous section. Click on that device and it will prompt you to enter the verification code that you set earlier. The only time you will need to use this code is when you first log in to your Hik-Connect account on a new phone or tablet.

If you are using an NVR or DVR then at this point you are now finished, if you are adding individual IP cameras you now need to return to step 2 of the first section of this guide and repeat the process for each camera.

How to Fix a Hik-Connect Status of Offline

Purpose of The Guide

If you have attempted to connect your Hikvision equipment to Hik-Connect following How to Setup Hikvision DVR for Remote Viewing or How to View Hikvision Camera on laptop and have got stuck at the point of getting the device to appear online this guide will walk you through the most common solution.

Product Compatibility

This how-to article relates to Hikvision cameras.

Before You Begin

• If you wish to use a computer make sure you have SADP Tool installed.
• If you want to use the menus on the NVR or DVR make sure you have it connected to a monitor or TV screen with the included mouse plugged in to the device.

Let’s Get Started

Using a Computer

1) Open SADP Tool. Select your NVR or DVR from the list of devices. If you are using IP cameras with no recorder then you will need to address this issue one camera at a time so select one camera and return to this step once completing the process for that camera. Make a note of the IP Address for your selected device,

2) Open Internet Explorer and go to the IP address from the previous step.

3) Log in to the device using the username “admin” and the password that you have previously set on the device.

4) Navigate to Configuration > Network > Basic Settings > TCP/IP

5) On this page make a note of the IPv4 Default Gateway. Near the bottom of the page you will see the DNS Server section. Enter the IPv4 Default Gateway in the Preferred DNS Server field and enter 8.8.8.8 in the Alternate DNS Server field. Save your changes.

6) Now navigate to Configuration > Network > Advanced Settings > Platform Access. If the fix has worked then you will see a Register Status of Online. It can take a minute or two for this status to appear so please wait a minute and refresh the page if you do not see the change immediately.

If that has worked then you can return to one of the two guides linked at the top of this page to continue the setup process.

If that has not worked return to the TCP/IP menu as in step 4 and tick the box for Auto DNS and press apply before checking the status in in step 6.

If at this point you are still having no luck please get in contact for further support.

Using the NVR or DVR

This process is slightly different depending on which version of the Hikvision operating system is installed on your device. This guide will cover both versions so please have a look at the section that is relevant for you.

Version 3.0

1) Right click and select Menu and then browse to Configuration > Network > General

2) Set your Preferred DNS Server so that it is the same as your IPv4 Default Gateway and set your Alternate DNS Server to 8.8.8.8 and press Apply.

3) To check if this has worked browse to Network > Platform Access. You should now see a Status of Online.

Version 4.0

1) Open the Main Menu by clicking the Cog icon and then browse to Network > TCP/IP.

2) Set your Preferred DNS Server so that it is the same as your IPv4 Default Gateway and set your Alternate DNS Server to 8.8.8.8 and press Apply.

3) To check if this has worked browse to Network > Advanced > Platform Access. You should now see a Status of Online..

If that has worked then you can return to one of the two guides linked at the top of this page to continue the setup process.

Video – How to Share Your Hikvision Device Using Hik-Connect

This video will show you how to share your camera through Hik-Connect so it can be viewed by multiple people on their own phones or tablets.

Before You Begin

• Set your Hikvision NVR, DVR or IP Camera on your own Hik-Connect account. If you have not already done so please follow one of the guides on this page  to complete the setup process.
• Make sure that anybody you wish to share the device with has installed Hik-Connect on their phone or tablet, registered for an account and that you know what email address or phone number they registered with.

Let’s Get Started

How to enable Hik-Connect via local GUI

This video will show you how to use the interface on your NVR or DVR to enable Hik-Connect.

Before You Begin

• Set your Hikvision NVR, DVR or IP Camera on your own Hik-Connect account. If you have not already done so please follow one of the guides on this pageto complete the setup process.
• Make sure that anybody you wish to share the device with has installed Hik-Connect on their phone or tablet, registered for an account and that you know what email address or phone number they registered with.

How to register Hik-Connect account via web browser

How to set up Hik-Connect function in iVMS-4200

This video will show you how to add your Hik-Connect account to IVMS-4200 so that you can view your Hikvision cameras remotely on your desktop or laptop using your Hik-Connect login details.

Before You Begin

• Set your Hikvision NVR, DVR or IP Camera on your own Hik-Connect account. If you have not already done so please follow one of the guides on this page to complete the setup process.
• Install the latest version of IVMS from this page on your computer or laptop. You will see multiple versions of IVMS, the one you want is “IVMS 4200”, not the VS, AC or Video Wall version.

Let’s Get Started

How to Upgrade Your Visitor Mode Account to an Official Account

How to Use Visitor Mode in Hik-Connect App

How to unbind your Hikvision device from a Hik-Connect account

This article shows you four different methods of unbinding your Hikvision device from another Hik-Connect account.

TABLE OF CONTENTS

• Log into your Hik-Connect account and manually delete the device
• Use the Hik-Connect unbind function when connected to the same router as the device
• Unbind devices by the local unbinding function of back-end device.
• Unbind devices using SADP when connected to the same router as the device
• Notes

Log into your Hik-Connect account and manually delete the device

Use the Hik-Connect unbind function when connected to the same router as the device

If your mobile phone is connected to the same internet router as the recorder/camera, you can use Hik-Connect to unbind it. 

Simply scan the QR code on the device as if you were adding it to your account, and the app will alert you that the device has already been added to the account. Tap the ‘Unbind’ button and the app will prompt you to enter the username and password that have been set on the device. The username will always be ‘admin’ unless it has been manually changed. You will also need to enter the verification code shown in the app.

Unbind the device via the local recorder interface (does not apply to stand-alone cameras)

If your recorder is on the new firmware (GUI4.0) you can also unbind the device by going into the local recorder menu via a TV or monitor, then Network > Advanced-> Platform Access-> Hik-Connect. Select the unbind button.

Unbind devices using SADP when connected to the same router as the device

If your laptop or computer is connected to the same internet router as the recorder/camera, you can use SADP to unbind it. Download SADP for Windows here, or download SADP for Mac here.

Open up SADP and select the recorder/camera by ticking the box on the far right side of the screen.

Click the ‘Unbind’ button at the top of the window. SADP will prompt you to enter the username and password that have been set on the device. The username will always be ‘admin’ unless it has been manually changed. You will also need to enter the verification code shown.

Notes

1. If the recorder is in a location where it is not connected to a recorder, you may have to bring a router on site to allow for another device to be on the same local area network.

2. When unbinding using Hik-Connect or SADP on the LAN, you must ensure that the area where the device
is located is the same as the location of the account which the device is bound to.

How To Add Port Forwarding Rules with Dyn Address to Hik Connect.

Purpose of The Guide

This Guide will show you how to add your Dyn address or static IP address settings to the Hik connect app on a smart device.

Before You Begin

Make sure all the port forwarding rules are in place and the Dyn address is working or you have a static IP address provided by your internet provider. If you want to know how to add the port forwarding rules, then you need to follow the guide Here.

You will also need to make sure your Dyn address is working, ours is exampledns.dvrdns.org  <- this should direct you to your Hikvision cameras/ NVR login page.

You will also need your recorder password to enable you to add the device to the Hik connect app.

To download Hik Connect can be found here.

Apple IOS

Andriod

Let’s Get Started

1. Open the Hik Connect App.
2. Click + -> Manual Add -> then you will have a load of information to input.
3. Make sure adding type is changed to IP/DOMAIN, then your page should look like this below.

• Alias – Anything you want to name it.
• Address – Dyn Address either we have provided if you are one of our LIVEVIEW / PREMIUMSUP customers, If you want to take a look at our support packages this can be found Retail Customers or Trade Support
• If you have your own DYN address which is working, this will work too, you can also use a static IP address if you have one.
• Port -8000
• Username – admin
• Password – (Password for your recorder).
• Then Click Save Top Right.

Once added, Start Live View.

<p>The post Hikvision Hik-Connect complete setup guide first appeared on NVR IPCAMERA SECURITY.</p>