How to connect a LaView Saturn Series IP Camera to a Non-Saturn Series NVR

5a. If you are connecting the camera to the NVR PoE port, set up the Target IP to 192.168.254.xxx (xxx being a random number from 2-254), and Gateway to  192.168.254.1, Subnet Mask 255.255.255.0. Then unplug the camera from the PoE switch or Router and connect it to the NVR using Cat5e cable.

5b. If you are connecting the camera via LAN, use DHCP or set up the IP address to your network range. For example: Target IP 192.168.0.217, Subnet 255.255.255.0, Gateway 192.168.0.1

6. Go the NVR Menu => Camera => Camera.

7. Click on the channel which the camera is connected to (ie if the camera is connected to port 3 on the back of the NVR, click on channel 3). If you are connecting the camera via LAN, Click on any unused channel.

8. Change ‘Plug and Play’ to ‘Manual’ and enter the camera IP address (192.168.254.xxx or 192.168.0.217 as in previous example)

9. Change protocol to ONVIF and Management port is 80

10. Enter user name and password you set up when you activated the camera in step 3.

LaView NVR Setup and User Guide

Read Also : LongPlus Camera User Guide

How to reset LaView Saturn IP Camera

3. Press and hold the reset button for at least 5 seconds until the camera restarts, and then the camera will be restored to factory default settings.

What features are LaView Saturn Series Camera compatible with LaView (LV-N95, LV-N96, LV-N98, LV-N99) Series NVR?

LaView Saturn Series IP Cameras have many great features designed to work with LaView Saturn Series NVR. If you already have a LaView NVR and wish to add a LaView Saturn IP Camera, you can do so using this instruction. However, we recommend using LaView Saturn Series IP Cameras with a LaView Saturn Series NVR for best performance.

The following features of LaView Saturn IP Camera are compatible with LaView Series NVR:

The following features may NOT be compatible

What should I do if I connect a LaView Saturn Camera to LV-N96, LV-N95, LV-N98 series NVR but only get 720P maximum resolution in main stream?

If you only get 720p in mainstream, it means the IP camera is set to H.265. Please use the following instruction to switch the camera to H.264 compression.

The system worked seamlessly until last week when it suddenly shut off and now won’t come back on

Would suggestion you follow the instruction below for troubleshooting,

1.Please ensure the cameras are connected, would suggest you to connect them directly to the PoE ports at the back of the system.

2.At the day time, try to cover the camera lens with your hands to see if there is a IR red light on the problematic cameras. And please also check if the camera goes hot when it is connected.

3.The camera appears not to get powe if there is no light and heat. We will need to check if it is the camera/port/cable issue.

1.At first, please switch the problematic camera to the workable PoE ports to test. You can also go to your PoE Configuration setting to check the power.

2.If it still doesn’t work with another port, please exchange the cable to check again. If possible, you can also add the camera to another system to confirm the problem.

Please contact our support team for further support if it does not help.

NVR is showing offline on Platform Access menu

In this case, please check the connection between the router and the NVR. Unplug and plug the ethernet cable to make sure the connection is solid. 

Then go to the NVR system, enable ‘DHCP’, “Obtain DNS Server Address” and ‘Platform Access’, disable  ‘DDNS’ and check if the status of the NVR changes from “Offline” to “Online”. Please see the pictures attached as a reference.

If it doesn’t work, please try to reboot the system to see if the issue can be resolved.

How to add Wi-Fi Cam (One PT ) to your NVR

1. Make sure One PT camera and the NVR are well connected to the same LAN. 

2. Enter the camera management menu of NVR, select an unoccupied channel, and click the “Edit” icon to add the camera manually.

3. Make sure the adding method is manual, select the ONVIF protocol, enter the correct IPv4 Address and password of the camera. 

 (Please click the link below, download the IP Portal software to your PC/laptop. Then open it to locate the IP Address and the management port of your camera.)

 http://dl.ltsecurityinc.com/software/Platinum%20IP%20Portal.zip

(Kindly note that the One PT Cam password is the same as the verification code shown on the silver sticker at the bottom of the camera.)

4. Click ‘Ok’ to save the settings and then you will be able to view the One PT camera on

your NVR.

Password Reset via XML files

Please find a 12V power adapter to power up your camera. And directly connect this camera to the router with an Ethernet cable if you need to reset the password via XML files.

Please power on the device (NVR/DVR/cameras) and connect it to the router via an ethernet cable first.

Then find the attachment and follow the instructions to export the XML file and send it to us. We will help to generate a key file and send it back to you to reset the password.

Kindly pay attention to the following when you export the file.

1. BOTH THE EXPORTED AND IMPORTED XML FILE IS VALID FOR ONLY 24 HOURS.

2. MAKE SURE THE DEVICE STAYS POWER ON AND ONLINE AFTER EXPORTING THE FILE.

If you have any questions about the steps, feel free to contact us for further assistance

Password Reset by Secure Code

Please refer to the steps as per below to reset the password. 

1. Click on the Menu button on the top left.

2. Click two times(2X) on the bottom left. Use the left button on the mouse for this.

(If you have a pattern click “Forgot My Pattern” on the bottom left of that screen to get to the login screen)

3. Send us the screenshot of the Serial No. and the date shown on monitor screen for a secure code.

​ 

4. Create and confirm the new password, must be 8-16 characters only.

Please refer to the attachments or simply click the link below to see the steps for a password reset.

https://support.laviewsecurity.com/hc/en-us/articles/115013149627-I-forgot-the-password-for-my-system-how-do-I-reset-it-

If you need further support with the steps, please reply to this email and we will be glad to assist you further.

Password Reset by Secure Code

Please refer to the steps as per below to reset the password. 

1. Click on the Menu button on the top left.

2. Click two times(2X) on the bottom left. Use the left button on the mouse for this.

(If you have a pattern click “Forgot My Pattern” on the bottom left of that screen to get to the login screen)

3. Send us the screenshot of the Serial No. and the date shown on monitor screen for a secure code.

​ 

4. Create and confirm the new password, must be 8-16 characters only.

Please refer to the attachments or simply click the link below to see the steps for a password reset.

https://support.laviewsecurity.com/hc/en-us/articles/115013149627-I-forgot-the-password-for-my-system-how-do-I-reset-it-

If you need further support with the steps, please reply to this email and we will be glad to assist you further.

Push Notification

If you would like to receive push notifications on your phone, please

Setup Email Notification

Please refer to the instructions to set up the email notifications. Here I will take the Outlook account as an example. (Sorry that Gmail is not supported anymore, please use other email addresses to set it up.)

First, please go to the Outlook mailbox settings and enable POP option.

Secondly, please go to your camera management settings -> tap into ‘Settings’ -> find ‘Linakge Action’ to enable ‘Send Email’ for each of your camera.

Thirdly, please go to your system menu -> find ‘Configuration’ -> find ‘Network’ -> click the ‘Email’ option and enter the email information:

Set up DDNS

You may follow the steps below to enable the DDNS feature,

1.Log in to http://laviewddns.com/ and set up an account

2.In the NVR interface, enter the correct account and setting in DDNS menu

3.In the router menu, assign Port 80, Port 8000 and Port 8554 to the IP address of the system

4.Go to www.canyouseeme.org to ensure the ports are opened

Feel free to email the LaView Suppor Team if you have further questions.

Set up PC viewing by PT Cloud

If you need to remotely view your system when you are not under the same Wi-Fi, please try to follow the steps below to set up the P2P connection.

Before adding your system to the PC software, please make sure your system is connected to the router(network) and is showing ‘Online’ status. Please go to your system menu -> Configuration -> Network -> PT Cloud/Platform Access to double-check your system’s online status.

Here I will take my NVMS V3 as an example.

1. Go to NVMS V3, go to ‘Maintenance and Management.

2. Click ‘Add’ here.

3. Choose ‘PT COULD’ here.

4. Log in to the LaView Connect app. Go to the ‘More’-> ‘Account Management’. Note down the ‘Username'(which belongs to your LaView P2P account) and ‘Country/Region’ information.

5. Get back the Client Software.

6. After logging in to the PT cloud account, please tap ‘Online’ and search for and choose the online device you would like to add.

7. Input the verification code set in ‘Platform Access’ in NVR and tap the “Add” icon.

. 

8. Then you are good to go now.

9. Go to ‘Main View’ on the Client Software, you are also required to input the same verification code to watch the cameras. Please input the one as #7.

Hope the above works and let the support team know with any concerns.

Set up PC viewing by IP address

Please download the PC software NVMS V3 or NVMS 7000 on your laptop to set up PC viewing. Kindly find the tools at this link: http://www.ltsecurityinc.com/downloads

Here are more instructions about the NVMS V3.

In the example, NVMS V3 will automatically detect the online device so we are adding the device with its IP address. In this way, the system and the computer will be requested to connect to the same local network so that the software can auto-detect the online system.

1. Please go to ‘Device Management.

2. Please go to ‘Online device’ and your system will be found automatically.

3. Please choose your system from the online device and click on ‘Add’.

​4. Please enter the admin name and the admin password of your system in the box popping out.

5. Your system should be added and please go to ‘Main View’ on the home page.

Please feel free to contact our support team if you need further help.

No video on monitor

Will need to confirm the resolution of the camera first. Kindly note that the resolution of the monitor should be higher than the camera’s. Otherwise, the monitor will go black. Please get in touch with our LaView Support Team and provide the model number of your camera as well as your system if you do not know the system resolution.

If the monitor and system work fine before but quit working suddenly, please change the HDMI/VGA cable to check this issue.

If you have another monitor, please also exchange it to see if it can work. If necessary, you can also try to access your system on your computer to double-check.

As for PC viewing, please download the PC software NVMS V3 or NVMS 7000 to your computer/laptop to get access. (Kindly find them from this link: http://www.ltsecurityinc.com/downloads) NVMS V3 tool is the latest version. NVMS 7000 can support the Mac system. 

Please contact our support team if the troubleshooting does not work.

How do I connect my NVR to my Phone?

Please follow these steps to setup your mobile device. You can watch the YouTube videos and follow along or follow the instructions bellow.

IPhone:

https://www.youtube.com/watch?v=zshaTac0ka8

Android:

https://www.youtube.com/watch?v=G1DtkrYLIas

LaView NET app:

*If using 4G/LTE with bad signal, you may not obtain a picture. Attempt using a strong signal.

What is an NVR?

An NVR, or “network video recorder” is a central unit that processes, records, and manages footage recorded by your surveillance cameras. An NVR recorder allows you to review and save footage, set up a recording schedule, and manage your surveillance.

Are Your Surveillance Camera Systems Hard to Set Up?

No. We have a full library of helpful videos and/or step-by-step directions for the components you purchase. Find the best surveillance camera system here, and your DIY experience will be smoother and easier than you can imagine.

Are There Any Front Door Peephole Cameras with Remote Viewing on My Cell Phone?

Definitely. We offer a front door peephole camera with remote viewing to any mobile device, fully-customizable motion detection, IR night vision, and full HD resolution.

What are the Advantages of Installing a Wifi Security Camera System?

A wifi security camera system is significantly easier to install than a traditional system, because there is no need to run special wires to each wifi camera. This not only helps the day of installation, but also allows clients to position cameras in places they might not otherwise be able to place them.

I tried to change the name of my camera, but I’m getting “Camera Does not support this function”.

It is possible that there are no cameras connected to that specific channel or the camera has lost connectivity. If you are using a third-party camera it is possible the ONVIF protocol supported by camera is outdated which does not support OSD configuration.

Is it possible to connect a third-party camera to a LaView NVR, or a LaView Camera to a third-party NVR?

Yes, if the third-party devices support the ONVIF protocol and you are using the correct setup for the specific camera.

I’m having issues connecting my NVR to my phone

Possible Fixes:

1.Please go to Menu-Configuration-Network and under the General tab make sure enable DHCP is selected, if it is not enabled then select enable and apply. If you had to enable it, restart the NVR and try the P2P setup again.

2.If you are still having issues, make sure DDNS is NOT enabled(unchecked). If DDNS is checked, uncheck it and apply then go back to Platform Access and disable P2P and apply. Once both are disabled, do a power cycle and reboot the unit. After the unit restarts enable P2P again, and do another power cycle.

3.Go to Extranet Access, Platform Access or DDNS and make sure LaView P2P is selected then apply, also make sure “Enable Stream Encryption” is disabled.

4. If none of these work, then it could be a network issue. Try to restart your modem/router by unplugging it for about 45 seconds. Plug it back in and restart the NVR, then try to reconnect your system to the P2P account.

How Do I find my system’s IP address?

To find your system’s IP address go to Main Menu>Maintenance>System Info>Network. The IPv4 Address at the top is your local IP. If your IP address is 0.0.0.0 or 192.0.0.64, this means your system is offline. There are a few causes from this, but usually, it’s a bad ethernet cable or the cable is not plugged in properly to either the DVR or Router. If those are checked to be correct, try restarting your router by unplugging it for a minute and restarting the DVR.

Can I Access a Feed from My Wifi Camera on My Cell Phone?

Yes. View your recordings or live footage anytime, anywhere! You can even and receive mobile push notifications. Stay connected at all times to your wifi camera system by simply downloading the free LaView Connect app, and enjoy your new window into your home.

Which Surveillance Camera Resolution is Best for Me?

The higher the resolution the more details you can capture in your footage. As this graphic shows, there can be noteworthy differences between a 1080p camera system, a 4MP camera security system, and a 4k security camera system. The only disadvantage to higher resolution cameras is that they consume more memory. High resolution cameras function best with motions detection cameras or larger hard drives. Many clients mix and match cameras for different applications. Feel free to call us at 626-898-4988 to discuss the best options for your specific situation.

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<p>The post LaView NVR Setup and User Guide first appeared on NVR IPCAMERA SECURITY.</p>

For version : 3.0.3.0 if it doesn’t notice the password is incorrect , pls make sure you used the wired mouse, due to 3.0.3.0 version doesn’t support wireless mouse.

Note:User name and password should not exceed 8 characters and should not contain such as &*! @ (… #% and other special characters

You can refer to our YouTube channel videos : https://youtu.be/KJpJnYFlGK8

1) Within the black area, Click the left mouse button>right mouse button>left click>right click… Lasts 6 times

 

2) Yes

 

3) Input your new password,The old password is empty,you don’t need enter anything.

HiSeeu Wireless Camera System installation guide

Read Next : Hisilicon IP Camera Firmware Update

 

4) OK

 

 5) If this step still not work, please email Johnny@hiseeu.com with below screenshot of your NVR, then they will send you the super password to login

 

How to solve the problem of camera connect failed?

Please follow these steps to troubleshoot

Please check if the white antenna on the camera is loose first.

1)Cover the sensor under lens on the camera to see if the light is lit or not.

If it’s bright, it means camera is not bad.

If it’s not lit,You can connect the power of a good camera to the bad camera.

 

In the case of determining that camera is not broken.

2）right-click the mouse> video manage> Refresh / Search

3) if your camera with reset button, no LAN port, please take camera close to your NVR

1. delete the connect failed channel

2. press the reset button on camera for 10 seconds

3.Right click the mouse again > wireless add > wait the screen show a new camera IP address 172.20.14.**

4. if no IP address, pls reset camera for several times,

After adding the camera successfully, you can exit the add camera interface

below is the video for you check :https://youtu.be/Kaxvth-sd-Y

4) if your camera with Lan port

Pls use an Ethernet cable connect the camera to your NVR.

Delete the connect failed Channel>Refresh(Search) find IP address 192.168.**.**>Match Code(wait for IP address change to 172.20.14.**)

After that you can unplug the Ethernet cable.

You can refer to this youtube video.

https://youtu.be/kmNnFgjLiPI

HDD not fund / Not record anything

 Please refer to these below to solve the HDD not fund issue.

1）Check the power adapter connected to the NVR box. The NVR box uses 12V 2A or 12V 3A power supply. If you connect the 12V 1A cameras’ power supply to the NVR, the NVR box will not provide enough power to drive the hard drive.

2) If hard drive is preinstalled, there are 4 screws at the bottom of NVR box.

3）Check Hard Drive Information on NVR box and Format it

Right click the mouse>system setup>General setup>HDD setup>select the hard disk>Click Format, if the progress bar always shows a few percent or the formatting is failed, please contact with us.

 

 

4) Please open the NVR with a screwdriver, check the two cables connecting the hard drive and see if they are loose.

 

5）Take the hard disk out and install it on your computer. Check if the computer can recognize the hard disk. This is to confrim the HDD is the problem or not.

How to solve Gateway Unreachable or Network Error

If you click “fast network” to appear: Gateway Unreachable or Network Error , pls fellow below steps:

Step 1:

1) you must check if the network line is faulty or not: check whether the switch and router line connection are correct.

2) Can you connect to the external network normally through the computer wired connection?

Notice: Do not directly connect the recorder to the fiber

 

Step 2: Right click mouse and choose Fast Network —-> Auto config ,check if the network will be healthy or not

 

Step 3: If the auto config still can’t make it work , pls kindly check the same network computer network setting

Then “manual configuration” set the recorder network settings, don’t choose DHCP, input the same IP address and gateway and submask same as your computer

Offline

1)Pls Connect NVR to your router with an Ethernet cable. After that right click the mouse > Fast network.

 

2)If Step 1 doesn’t work, Maybe the Ethernet cable is damaged. Please replace it with a new one

3)If there is no problem with the cable.

Pls right click the mouse> system setup >Network setup>Do not choose DHCP>Change DNS to 114.114.114.114 or 8.8.8.8 > Power off the NVR and power on again(Reboot the NVR)

4)You can also connect the NVR to your home WiFi,

Enter the wireless internet interface > Select your home WiFi and enter your password > Apply

Change the display channel of the camera

When you select the corresponding channel, you can click the two buttons on the left, and then move the channel

You can also drag the image directly to another channel

How to set up Motion Detection？

1)Enable Motion Detectin on NVR Monitor

Pls right click the mouse>system setup>Channel Setup>Video detection>Selecting the Channel for Motion Detection>Choose the form of alarm>After you set it up you can Click “Copy to” to set to all channel

 

2) Set the area of motion detection to be set within the field of view of the camera.

 

3)App Alarm

a)Select App Alarm on NVR

b)Click three dot> Alarm push

 

c)Click System authority settings, turn on all permission of the app.

 

How can I view the camera remotely?

There are four methods to view the camera system remotely. Please refer to these step below.

 

1) First you need to connect the NVR with your router by wired or WiFi

Wired connection

1. wired connection, connect the NVR with router by ethernet cable

2. right click your NVR mouse choose fast network, then click auto config, check cloud ID status is online and network is healthy, then you can remotely check the system on your phone app

3. if not online and healthy network, please click manual configure, and check your router detail,

make sure the NVR and your router is the same IP gateway, IP address the first 3 number should be the same, the last one can’t be the same ,. preferred DNS please change to 8.8.8.8 and apply it

WiFi connection

1. please notes our NVR only can work with 2.4Ghz wifi network,

2. right click your NVR mouse choose system setup–network setup–wireless internet –enable wireless LAN, then find your house wifi name, input password, apply it

（please note the wifi name can not included any special character ,such as “_”, otherwise it will show connected failed.）

3. check the status is connect failed or success, if it is failed, please click view details,

check the same wifi network details on your phone and your NVR, then change them to the same IP gateway, IP address the first 3 number should be the same, the last one can’t be the same ,. preferred DNS please change to 8.8.8.8 and apply it

https://www.hiseeu.com/a/help/article/27632

2）To view on the Phone

a) Setup NVR box

Please reset your password：right click mouse>system setup>system admin>user>setuppassword>change a new password(Password must be within 8 characters)

b) Setup Mobile Phone

Scan below code download “Eseecloud”

 

 

c) Click “+”–“other way to add/scan the QR code on your NVR fast network page “–input cloud ID user name is admin and password is the one you login in NVR (If you doesn’t change the user name and password, User Name is admin password is the one you set for the NVR before), if your forget the password please refer this step: https://www.hiseeu.com/a/help/article/27650

(Cloud ID is in the lower right corner of the screen or right click your NVR mouse and choose fast network to find Cloud ID)

 

 

Scan the QR code on display

 

The user name is admin, enter the password of your camera system in the password field

 

3）To view via Eseecloud software on PC

EseeCloud for Windows PC

Eseecloud MAC: http://download.dvr163.com/tool/EseeCloud-mac-2.0.8_20200228.zip

Eseecloud Windows: http://download.dvr163.com/tool/eseecloud/EseeCloud_Setup_3.0.7.10.exe

here is the video to check how to add it : https://youtu.be/0AX1-sMKJG4

If you have registered your eseecloud account on your mobile phone, you can directly log in with your eseecloud account on the computer, and the account information will be automatically synchronized to the PC software

 

Double Click Cloud ID

 

How to remove the red triangle mark

For the red triangle mark it is for notice you something happened for your camera

such as the motion detection , video loss, HDD not found,

for remove the triangle

1. you need upgrade your NVR version to 3.0.5.0

there are 2 ways to upgrade

1) online upgrade, connect the NVR with router by LAN cable , right click your NVR mouse and choose system setup–system admin–system upgrade–online upgrade

2) offline upgrade, you need copy the firmware to the USB disk and choose local upgrade the firmware you cane email Johnny@hiseeu.com to get it

3) after you upgrade successfully, pls right click your NVR mouse and choose system setup–general setup–error setup–disable alarm icon.

Connect the camera to WiFi, then add it to NVR

You can connect the camera to your home wif and then add it to NVR.

First you need to press the reset button for 6s on the camera to reset the camera,

1) Please refer to pages 4 to 6 of the manual in the attachment to connect the camera directly to your mobile app,

 

 

 

 

２）First, you need to connect NVR to your router,

Then search the NVR for the camera connected to WiFi

Right Click the mouse > Video manage > Change the “protocol” to “onvif” > Search > Add one

 

if it show Password Error, please go to your phone app , click “…”–“Edit” then on blank place quickly click 6 time you will see cameras password here, go back to NVR video manage page, select the correct channel, click Manual Edit to input camera password .

What to do when the screen color is not displayed correctly

1） Click the mouse to select the screen –> click the 3rd icon (color adjust)

2) Click Default button–>select Ircut mode–>Ok

If it doesn’t solve your problem ,pls send this screenshot to us

Audio function！

1:Please check if there is a microphone hole on the back of the camera.

 

 

2:When you want to use the audio function of the camera, you need to turn on the audio function of the camera:(left click your mouse on the camera images)

3: right click your mouse — turn up the volume

4: Also turn on the audio button on App

 

 

if your version is 3.0 ,you should choose the AV stream also,refer these step

right-click the mouse ->System Setup->Channel Setup ->Encode Setup ->Select orresponding Channel(1-8) ->change the Encode Mode to AV Stream -> Apply

 

5: Every camera supports audio, but you can only use the audio of one camera at the same time.

and if the NVR your had order is with monitor, pls plug in your headphones or stereos behind the NVR

 

Why can’t remotely check the playback and change the setting

pls fellow below step

right click your mouse and choose system setup –system admin–user–edit user– choose remote and config and playback

How to solve the problem of camera lost connect with NVR, need reboot the camera to fix this problem?

Firmware 1: https://www.dropbox.com/s/qlyr53xfsrjscox/%E9%87%8D%E5%90%AF%E7%9B%B8%E6%9C%BA%E5%9B%BA%E4%BB%B6.rar?dl=0

 

IPCAKV3W_20220415_3_6_82_572011

IPCAKV3W_20220415_3_6_82_572011

(Fix the camera lost connection with NVR need unplug camera power cable)

Firmware 2: https://www.dropbox.com/s/mrdzs1ioqhmuuve/%E4%B9%9D%E5%AE%89%E5%8D%95%E6%9C%BA%E4%BF%A1%E5%8F%B7%E4%BC%98%E5%8C%96%E5%9B%BA%E4%BB%B6.rar?dl=0

 

IPCAKV3C_20220415_3_6_82_572010

IPCAKV3W_20220415_3_6_82_572011

(Fix camera signal problem)

 

572010 for the camera model: 5322-W

572011 for the camera model: 5323-W

please go to video manage page to confirm the camera model.

 

To upgrade the camera firmware: download the firmware from the dropbox, unzip the file at first, copy the correct file to your USB DISK root, format should be FAT32,go to system setup–channel setup—IPC upgrade page–click the correct channel–click start–remove mouse –insert USB disk–wait for camera upgrade successfully

I’ve connected everything, but the display doesn’t show images

Pls Refer to the following steps

1）Press the left mouse button for 30 seconds and the camera system will reboot.

2）A)You need use a VGA cable to connect the NVR to the monitor.

B)If you don’t have a VGA cable but have another monitor, you can connect the camera system to another monitor.

3）Then change the output resolution of NVR.(Right click the mouse>system setup>General setup>Screen setup>Output resolution)

Set an appropriate resolution and switch back to the original HDMI Cable.

4）If the display is still not displayed, you can choose another resolution.

if your NVR box version is 3.03.0 pls change the step 2 as below：

2) Then change the output resolution of NVR.(Right click the mouse>system setup>General setup>Display Resolution)

If camera often loses signal with NVR？

You can use the following four methods to solve the problem of poor camera signal

Please check if the white antenna on the camera is loose first.

1)First, you can change the wireless channel of the camera system to ‘other’, and the antenna of NVR is better to stand up

Right click > system setup > Network setup > change Wireless channel to “other” > Apply

Then restart the NVR, unplug the power supply of the NVR and plug it in again

2）You can replace the white antenna on the camera with the black extension antenna in the package, so that the black extension antenna passes through the wall.

 

Place the camera next to the NVR to ensure that there is a good signal between the camera and the NVR.

3）You can set a camera as a WiFi repeater to enhance the signal between the camera and the NVR.

4）You can also buy a WIFI repeater, which also enhances the signal between the camera and the NVR.

for Wifi repeater you can search: B07NRBYM5C on amazon.

If you can write a good rating to our camera system,We can send you one for no charge.

(warm notes:if your version is 3.0,there is “Search”button but not “refresh” ,click the “search” but the “refresh”)

(version 3.0)

How to use the wifi repeater to enhance signal

 

When the repeater is powered on, its indicator lights up.

Press the reset key for 10 seconds and it will deletes all previous matching records

How to use it on NVR.

1)Connect the repeater to NVR by Ethernet cable

2)click “Search” and then there will disappare a device which IP address is “192.xx.xx.xx”

Click it, it will pop up a new window

click Match button to let the status become “wireless has been matched”

 

At this point, you can unplug the Ethernet cable.

4) back to the Video Manage interface and click the Repeater .it will show the same window as the figure below.

click the add icon after the Router button,then select chanal which you want to enhance sigal

How to add an extra camera?

when you receive the new camera , there is no match between the nvr box and the new camera. You need to pair them.

if your camera with reset botton , no Ethernet port,

1)right click your NVR mouse and choose wireless add

2)press the camera reset botton for 10 seconds

3)wait it shows camera IP address 172.20.14.**

4)if no IP address, pls reset camera for several times, then you can exit,

below is the video for you check

https://youtu.be/Kaxvth-sd-Y

 

if your camera with Ethernet port, You can refer to our video on Youtube.

https://youtu.be/kmNnFgjLiPI

1) You need to connect the camera and the NVR box with the Ethernet cable.

2)Right-clik the mouse video manage→Refresh/search( find camera IP address as 192.168.1.**)→Match code( wait camera IP address changed to 172.20.14.**) then exit and choose add one

After camera and NVR are paired, you can unplug the Ethernet Cable.

3) Use the same way to pair more camera.

How to solve “Resolution too big”?

Our system upgraded , the “Resolution too big” camera is 3MP, old system can’t work with 3MP camera

1. right click your NVR mouse choose system admin–system version to check NVR version is 2.8 version or 3.0 version

2. if it is 3.0 version, you can upgrade it to latest firmware then it can support 3MP cameras (3.0.6.0 version and above version)

how to upgrade to NVR?

1) Online upgrade : go to system admin-system upgrade-then click online upgrade, wait for it upgrade successfully, then camera will show image

2) Offline upgrade, please email Johnny@hiseeu.com with your system version page , then she can provide firmware to you

3. if it is 2.8 version,the only way can fix is to upgrade camera firmware

right click your NVR mouse–system setup–system admin–IPC maintance, then take a screenshot of camera version, email : johnny@hiseeu.com for resolution too big problem.

4. after you get the firmware, please copy to your USB DISK root, format should be FAT32,go to IPC maintance page–click the correct channel–click start–remove mouse –insert USB disk–wait for camera upgrade successfully

5. go to system setup–channel setup–encode setup–find correct channel–change resolution from 2304*1296 to 1920*1080.

How to Change the Display Position of Channel

There are 2 ways to changed the position of camera

 

1)Generally speaking, we will choose four channels to display at the same time on the screen

 

For convenience, let’s first choose to have all channels displayed on the screen.

right click your mouse — Split Screen — X8 View

 

Now we want to let the Channel 7 to the Channel 2 position

left click the mouse on the channel 7 screen and dont loose

then move to the channel 2 position ,loose the mouse left key

 

that is OK

2)Please wrote down the IP address of the camera (which you want to exchange it channel,such as channel 5). Then deleted the channel which you want that camera to place(such as channel 2), did a manual edit on channel 2 ,Enable it and change or add the IP address of channel 5 wrote down. Camera immediately came up on channel 2.

App wrong Password

Pls refer to these step to solve the wrong password issue. refer this video : http://youtu.be/bFVwGqnr2Js

1)If you doesn’t change the User Name and the Password on NVR box.

The User name is ‘admin’, no password (you needn’t input anything)

 

 

 

2)For change the password on NVR box.

Right click the mouse>system setup> system admin>User>set password

 

3)User name and password should not exceed 8 characters and should not contain such as &*! @ (… #% and other special characters (you can setup password: jasmi985/ jasmi996/ jasmi856 or others. )

If you can login NVR with a password, but can’t login on App, please confirm that the password within 8 characters

Note：App login username and password are different from the camera login username and password. They are two different sets of username and password system.

How to set up Email notification?

a. Enable POP/IMAP in your email. If default setting of your E-mail enables that, please skip this step.

Login your email via browsers; go to Settings – Forwarding and POP/IMAP-Enable POP and IMAP – Save Changes.

 

We also need to Allow 2-Step Verification for your Gmail account, login www.google.com

 

• Open your Google Account.
• Select Security.
• Under “Signing in to Google,” select 2-Step Verification and then Get started.
• Follow the on-screen steps.
• Normally after you set 2-step verification, you will create a new password on NVR password page you need input this password

b. Go to your system main menu. System setting- Channel setting- Video Detection. Enable E-mail Notification and click Copy to apply the same setting to other channels.

 

b. Go to your system main menu. System setting- Network setting- Email setting. You will see the interface shown below.

 

c. Follow the instruction below to input the information required to finish the setting.

 

Email Notificaion: Check “Enable”

SMPT Provider: Click the one you use in the selection. Or click USER CUSTOMIZE to use the E-mail server that is not in the selection.

Sender : Type in your sender email address

Password: the password of login your sender emial address

SMTP service: when you choose the correct SMTP provider, it will suggest correct service to you

Port: The default port is 25. If it doesn’t work, you can go to the link below to get the port of the e-mail you use.

https://www.arclab.com/en/kb/e … .html

Encryption Type: Select the one that your E-mail server works. If there is no selection, please choose None.

Sendee 1: the email you want to receive email alerts

Sendee 2: the second email you want to receive email alerts, you can leave it blank

 

d. Then click Test see if you can receive a test e-mail alerts from Esee. If yes, that means the setting has set successfully. Then, please click Apply to save the setting.

e. Latest APP allow to set email notification on the cellphone directly

Go to cellphoen app Eseecloud, click me–settings–mail to receive alert messages–enable it, then put your gmail address, to get verfication code, after you input verfication code click confirm, then you will get the email notification, thanks

 

 

 

 

 

How to setup Record Plan?

You can set up three modes of record plan

Note：After you have set up the record plan, you need to click “copy to” to apply the record plan to all channels.

1) Time Recording:

Setup period of time of recording on NVR,Right Click the mouse>System Setup>Record Setup>Record Plan.

Click Time and put mouse icon on the upper left corner(for example 1 as picture shows).press and drag the mouse to the right to choose the time.the list will turn to red.

2) Motion Recording:

Only detect motion and then start recording. Right click mouse>System Setup>Record Setup>Record Plan.

Click Motion and putr mouse icon on the upper left corner, press and drag the mouse to the right to choose the time. The list will turn to green.

3) Alarm Recording:

Riht click the mouse>System setup>Record Setup>Record Plan.

Click Alarm and put mouse icon on the upper left corner,Press and drag the mouse to the choose the time,The list will turn to yellow.

Note: Users can Setup any period of time they want, for example 0:00:00-23:59:59, That’s 24hrs*7days recording. When NVR detects hard disk, the default setting will be 24hrs*7days recording.

The priority of Alarm is higher than that of Motion, and the priority of Motion is higher than that of Time.

When you have set the corresponding record mode, you can click “select all”, and the time area below will become the corresponding color

Video Playback

Right clik the mouse>Video Playback>Choose date、Channel、record mode>Click Search>then can view playback file

Note：You can only watch four Channels recording at the same time.

1. IIIustration for playback button:

play,

pause:

fast forward*2,*4,*8；

2. Play file: Choose the recording file in file list,as number“1”shown in picture. Chooseone of the recording, click“play”to play to recording file;

3. Video backup: Choose the recording file in file list,as number“1”shown inpicture.insert the U flash disk, click“video backup”to backup the file;

4. Timeline: Click“date”and“time”at left bottom to check the timeline of recording, as number“2”shown in picture;

5. On the timeline with recording file,left click the mouse, the can playbackthe file.

How to watch the playback on my phone?

First ,you should install the Eseecloud on your phone ，if you hadn’t installed it ,refer this link:

http://www.hiseeu.com/news/wirelessskitfaq/69.html

click playback

then it will show the interface follow below

choose the time and channel which you want to watch

Notes: The default is no sound when you watch playback.so you should click this sound button to open it if you want to hear

How to backup the recording

There are 2 ways to make backup

1) use USB disk to backup

1. right click your mouse, and choose video backup.

2. choose the channel/date/time playback you need backup,

(If you copy too much backup, we suggest you copy it one by one channel to save copy time)

3.Backup, the let your mouse out and within 30 seconds put the USB to get the backup

if you need check tbe playback you copy out on computer, pls use VLC player , you can download here :

http://download.dvr163.com/tool/Video-player%20.zip

 

pls notes USB disk format should be FAT32 otherwise your NVR may can’t find it.

 

2) make backup on computer

 

1. download Eseecloud :

Eseecloud MAC: http://download.dvr163.com/tool/EseeCloud-mac-2.0.8_20200228.zip

Eseecloud Windows: http://download.dvr163.com/tool/eseecloud/EseeCloud_Setup_3.0.7.10.exe

 

2. add the system to your Eseecloud phone account, then on computer software choose login cloud(login with the phone app Eseecloud account and password)

 

3. search the cameras playback, and choose the channel you want to make playback and wait for it shows the recording

 

4. click the download icon the chose the files you want to download, wait for it finished the process, then you can open the it and check the playback on computer

 

here is the video for you check : https://youtu.be/kR7QN_2UKdI

Factory Setting

Pls refer to these step below to reset system

1)Right click the mouse>System setup>System admin>factory setting

*Note: pls don’t check “Channel setup”&”Screen setup”&”Digital Channel”

Click “Apply”

2)If you Check “All”

After NVR Reboot,you need Right click again>video manage>Double-click the IP address of camera (like 172.20.14.2)

If Your NVR box version is 3.0.3.0

Pls refer to below steps

Right click the mouse>System setup>System admin>factory setting>simple restore

The standalone camera connection step

pls connect it step by step , if you fail , pls send us some screenshot and tell us which step is wrong by email or whatsApp

our email is :johnny@hiseeu.com

Wechat/WhatsApp:+86 13392810296

Skype:Johnny.chen1204

1) download “Eseecloud” app on your phone and register it

click add button and choose Standalone camera

 

2)check if the camera light lit

click this button

3) Point the camera of the mobile phone at the QR code of the camera

4）Choose a network environment for your camera, the WiFi name

5）input the wifi password and click the connecting device button

6) Wait a minute and it will connect succeed click COMPLETE button

7)edit the camera name and set its password(password can be empty )

that is finished! if you want change some camera information such as password, you can click setup button to set it

Here is video for you check how to connect it on phone app : https://youtu.be/tNKeWUfe-mI

How to fix there is no cloud ID

1. Connect the recorder to the same LAN as the computer ：connect to the router

2. Provide the IP address of the recorder, System Settings – Network Setup Photo

 

 

3. Recorder switching debugging mode: system setting – system management – system maintenance, right mouse click, pop-up dialog box, click the left mouse button in the blank space of this pop-up dialog box, right click, click the left and right button, 12 times, Find out if the font prompt toggles the debug version, click Yes, OK. Go back to the lower left corner of the main interface with a red font. Take a photo to us (2.8 version)

 4. Provide remote tool ID and password, manufacturer technology remote connection control and send the email to us

if you don’t have the remotely tool, you can send the email to us, so we can send to you

(3.0.3.0 version)

3.Recorder switching debugging mode: right click your mouse—system setup–general setup–time setup–change the Date format–right click your mouse, pop-up dialog box ,

click the left mouse button in the blank space of this pop-up dialog box, right click, click the left and right button, 12 times, Find out if the font prompt toggles the debug version, click Yes, OK. Go back to the lower left corner of the main interface with a red font. Take a photo to us.

How to contact amazon customer service?

1). Use your Amazon account to log into www.amazon.com

2).Pull down to the bottom of this page and find “Help” button , and click on it to get into a new page

3). Find “Need more help ” in the middle of this page and move it to this button and you will see “Contact Us ” and click on it .Then you will get in touch with Amazon Customer Service Associate.

4).Or you may choose to call the Customer-Service by number 866-216-1072

Add Device (412 camera system)

First you need to connect the camera system to your WiFi.

Click the home button.

 

 

Select your WiFi and enter wifi password

This string of numbers is cloud ID.

Then go to “Eseecloud” app

Networked devices

Input your cloud ID and User name(User name is admin) and password(Camera system has no password by default)

5MP WK-4HB315-1T TZ-HB315 Night Vision is not good,upgrade as below

Please download the firmware at this link :

https://www.dropbox.com/s/gcrg3xw7f42ylys/IPCAKV5C_20221011_3_6_97_572110hsy%281%29.rom?dl=0

After you get the firmware, please copy to your USB DISK root, format should be FAT32,

Pls right click your NVR mouse–System Setup–Channel Setup–IPC Upgrade–Select the correct channel–click start–remove mouse –insert USB disk–wait for camera upgrade successfully

How to solve Most of Network Status Problem?

Please right click NVR mouse choose Fast Network check Network Status

• Healthy network: Network connect successfully
• Gateway Unreachable: means NVR IP Gateway and IP address not in the same gateway as your router, Click Manual Config, then find your router correct IP gateway, such as 192.168.1.1, then IP address should be 192.168.1.***, last numbercan’t be the same as your router, change it on NVR. If you connect with wifi network, you need go to System Setup—Network Setup—Wireless Internet page click View Details and click Manually to change those information.
• Request DNS Error: disable DHCP, change the Preferred DNS to 8.8.8.8, reboot the NVR and router.
• Network Cable Disconnect: make sure the NVR connect with router by Ethernet cable
• Network Card Not Found: on Network Setup page find PPPoE disable it.
• Network Busy: disable DHCP, change the Preferred DNS to 8.8.8.8, reboot the NVR and router.

<p>The post HiSeeu Wireless Camera System installation guide first appeared on NVR IPCAMERA SECURITY.</p>

Amcrest Surveillance Pro is the most stable and recommended method of accessing your devices from your computer. It is free software provided by Amcrest that can provide a means of accessing all your devices in one central location without the use of a plugin or web browser. For more information on how to install Amcrest Surveillance Pro using Windows, please refer to the information provided below.

Note: This is a 64-bit version. If you are using Mac to install the Amcrest Surveillance Pro software, click here.

How To Install Using Windows

To install the Amcrest Surveillance Pro software on your computer, click here.

To begin installing the software, double click the provided .exe file. to begin the installation. Please note, if you have Windows Defender SmartScreen or certain versions of Norton running on your machine, please allow the software to be downloaded on your device. If Windows Defender is blocking the software, click on More Info then click on Run Anyway to begin installing.

Please note, this is a trusted software and will not harm or have any negative impact on your machine.

On the initial setup screen, select your language from the Select Language dropdown menu. Click on the I have read and agree checkbox and agree to the End-User License Agreement (“EULA”) agreement. To read the agreement, click on the agreement link provided. Once complete, click Next to continue.

Select the functions that you want to install with the software. You can choose to bundle the PC-NVR function with the software. PC-NVR turns your computer into an NVR and will utilize your hard drive (HDD) on your PC to store and access recorded video. To proceed with the installation, click Next.

Select an installation path for the software. To choose a folder, click on the Browse button and select the folder. Once a folder has been selected, click the Install button to begin installing the software on your computer.

Please note, if there is an older version of Amcrest Surveillance Pro detected on your machine, the new software will overwrite the old software. However, the device list information will still be reserved. Click Install to install the new software.

To generate a shortcut icon for the software on your desktop, click the Generate shortcuts checkbox.

Once the software has finished installing you will see a few options available. You will have the option to view the release note and run the Amcrest Surveillance Pro software. To begin running the software directly after pressing finish, select the Run Amcrest Surveillance Pro checkbox and click Finish to proceed.

Setting a Password

After the installation of the Amcrest Surveillance Pro software, you will need to set an administrator password. This password will be the admin password for the software. When a valid password has been entered, confirm the password in the Confirm Password field and click Next to continue.

This software provides password protection questions which can be answered in the event that you lose or forgot your password for the software. Select an applicable question from the Question dropdown menus and fill in the answer for those questions in the Answer field. Click Finish.

The software has now been properly installed on your machine. The password for the software will be saved by default on the login screen. If you would like to have your computer remember this password whenever you open the software, click Remember Password. If you would like the software to automatically log you in whenever your machine is reset, click Auto Login. Click Login to open the software.

How To Install Amcrest Surveillance Pro on Mac

Amcrest Surveillance Pro is the most stable and recommended method of accessing your devices from your computer. It is a free software provided by Amcrest that can provide a means of accessing all your devices in one central location without the use of a plugin or web browser. For more information on how to install Amcrest Surveillance Pro using Windows, please refer to the information provided below.

Note: If you are using Windows to install the Amcrest Surveillance Pro software, click here.

How To Install Using Mac

To begin installing the Amcrest Surveillance Pro software on your computer, click here.

The download will be a Google Drive link, however, please be assured this is a trusted software and will not harm or have any negative impact on your machine. Download and open the .pkg file.

Note: Your machine may recognize this as a coming from an unidentified developer and cannot be opened. Do not worry, it doesn’t mean that there is anything wrong with the software. You can easily override your settings and open the product by following these official steps recommended by Apple.

1) In the Finder, click on the Downloads tab and locate the Amcrest Surveillance Pro pkg.

2) Click on the Apple icon in the upper left corner and select System Preferences.

4) In the System Preferences menu, click on Security & Privacy.

5) In the General tab, click on Open Anyway to begin opening the Amcrest Surveillance Pro software.

6) Click on Open.

7) In the Installer prompt, click on Continue to be guided to the steps necessary to install this software.

8) Select a Destination for the software and click Continue.

9) Click Install (enter any security passwords needed for your machine and click Install Software).

10) The .pkg has now been installed on your machine. Click Close to exit. The Installer can be kept on your system or moved to the trash if you would like.

11) Click on Finder and open the Applications tab to locate the Amcrest Surveillance Pro software. Double click on the application to open the software.

Setting a Password

After the installation of the Amcrest Surveillance Pro software you will need to set an administrator password. This password will be the admin password for the software. When a valid password has been entered, confirm the password in the Confirm Password field and click Next to continue.

This software provides password protection questions which can be answered in the event that you lose or forgot your password for the software. Select an applicable question from the Question dropdown menus and fill in the answer for those questions in the Answer field. Click Finish.

The software has now been properly installed on your machine. The password for the software will be saved by default on the login screen. If you would like to have your computer remember this password whenever you open the software, click Remember Password. If you would like the software to automatically log you in whenever your machine is reset, click Auto Login. Click Login to open the software.

<p>The post How To Install Amcrest Surveillance Pro PC MAC first appeared on NVR IPCAMERA SECURITY.</p>

We offer ONVIF for the users who want an alternative to our free cloud service.

Precondition: 

1. ONVIF only works in the local network, i.e. the PC/smartphone and camera must be within the same network. 

2. The camera must be online, i.e. the setup via the HiKam app is already complete.

3. Camera firmware must be higher than 13.0.0.61, go to HiKam App: My Camera -> Setting -> Update Device

From firmware 13.0.0.90 the camera also offers 720p HD via ONVIF interface. However, when HD is running over ONVIF, HD on HiKam App doesn’t work anymore (SD only).

Resolution 1280×720: rtsp://192.168.xxx.xxx:554/onvif1 

Resolution 320×180: rtsp://192.168.xxx.xxx:554/onvif2

We have verified the following software that can be used to access the camera. If you need support for other software, please let us know and we’ll be happy to test it for you.

1. PC: ONVIF Device Manager 

http://sourceforge.net/projects/onvifdm/

After the installation start the program.  The program should be able to detect the camera automatically. 

Unfortunately, pan/tilt does not work with this software. 

2nd PC: iSpy 

http://www.ispyconnect.com/

To add camera, go to Add -> Onvif Camera -> select “RTSP” and “Scan Network” -> select camera -> OK. After that you can see the picture.

iSpy offers you multiple configuration options for Alarm, Pan/Tilt (pan and tilt), FTP, SMTP, Cloud…

Click Add > ONVIF Camera

Go to the “VLC Plugin” tab > Download VLC. You will be taken to the page where you can download VLC. Select a suitable download pack here, as in the example “vlc-2.2.4-win64.zip”. Unzip the files into the directory as below by clicking on the link. You might have to create a folder yourself. Please make sure that libvlc.dll is located directly under the VLC64 folder. Close the “Video source” window. Go back to “Add” > ONVIF Camera > VLC Plugin. In the VLC URL, please enter rtsp://your_camera_ip:554/onvif1 and click OK. In the pop-up window click on “Exit”. Now you can see the video image from the camera.

In order for the audio transmission to work, please click on the speaker button. 

---

3. iOS: IP Cam Viewer

You can download the app from the App Store.

Add Camera -> Generic URL -> Type: Generic RTSP over UDP -> URL: rtsp://192.168.1.xxx:554/onvif1

ATTENTION: You must read the IP address of the camera from the router or via PC software such as ONVIF Device Manager. 

 

 

 

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4. Android: tinyCam Monitor

You can download the app on Google Play.

Add Camera -> ONVIF, enter IP address, port 5000, RTSP over UDP

ATTENTION: You must read the IP address of the camera from the router or via PC software such as ONVIF Device Manager.

 

 

 

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5.Mac: SecuritySpy

http://www.bensoftware.com/securityspy/

ATTENTION: You must read the IP address of the camera from the router or via the “M-Sight” app.

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6. Synology

Please update Synology Surveillance Station to 7.2.3 (08/09/2016) first, then read on.

IP address: You must read the camera’s IP address from the router or via PC software such as ONVIF Device Manager. 

Connection: 554

Brand: Custom

Video format: H.264

Source path: /onvif1

Username and password can be left blank.

Warning: Videos can be saved to Synology, but sound track cannot be decoded yet. We’re still working on it.

Control Panel -> Security -> Advanced -> TLS/SSL Cipher Suites -> Intermediate Compatibility

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7. Qnap

IP address: You must read the camera’s IP address from the router or via PC software such as ONVIF Device Manager.

<p>The post Access to the camera via ONVIF first appeared on NVR IPCAMERA SECURITY.</p>

Note 1: This HiKam PC software is suitable for HiKam S6L, S6, HiKam Q8 and HiKam A7 2nd generation.

If you need the software for 1st Gen cameras (S5, Q7, A7 1st Gen), please follow this link: (For HiKam S5, Q7 and A7 1st Gen) HiKam PC Software

Note 2: HiKam PC software can’t display the live video of A7 Pro and Q8 3rd Gen yet, the required update will come as soon as possible.
However, we can provide you with a test version, please just send us a message. 

Download HiKamPC

You can choose between a zip and an installation version: 

    Zip version:   HiKam PC V2.1.18 ZIP

    To install: HiKam PC V2.1.18

Installation after download: 

Zip version: 

      Move the downloaded zip file to the directory of your choice. Unzip them.

Here you will find HiKamPC.exe. You can start the software with a double click.

Installation Pack:

      Start the downloaded exe file and follow the instructions of the installation wizard.

When the installation is complete, launch the software. A shortcut called “HiKamPC” will appear on the desktop: 

Register:

The HiKam PC software starts with a login window: 

Sign in with:

Username: admin

Password: admin

Annotation:

– Please change the login password later in the software.

Configuration Management > User Management: 

– If you forgot the “admin” password, please delete and reinstall the HiKam software. 

– If you have several network interfaces on your PC or a virtual machine is running on the PC, you may have to select which network interface the PC software should run on. 

     a. Click on this button  in the login window

     b. Go to “Select network” and look for the desired sub-network here. 

Quick guide to the PC software

Contents: 

1. Add cameras in HiKamPC

2. Watch live video from the camera

3. Change settings like camera password, camera name

4. Take snapshots and save to PC

5. Record videos to PC

6. Play videos stored on the SD card in the camera

7. Play videos stored locally on the PC’s hard drive

8. Download video files from SD card in camera to PC

9. Change admin account password

10. Find out the version of the HiKam PC software

11. Uninstall HiKamPC

1. Add cameras in HiKamPC

 1. After logging in, you will see the main window of the HiKam PC software 

         Click the “+” button at the bottom left

2. You will then see the “Added Cameras” window  

      All cameras that are in the same network as the PC software are displayed here. 

      Check the cameras you want to add, then click Add. 

      You will see a message that the camera(s) has been added successfully, click “Exit”. 

       Important:

       If no cameras are displayed, please check whether the camera and PC are in the same network and try again as under 1. 

     Or add the cameras manually as described here below. However, this is only possible with the 2nd generation cameras, not with those of the 1st generation (S5, Q7, A7 1st generation).

3. Now you can see the camera in the camera list on the top left. 

     Double click the camera, the first time the software will ask for the camera password. 

     Enter the camera password and confirm. If the password is correct, the HiKam PC software will display the live video. 

Add camera manually:

1. After login, you will see the main window of HiKam PC software.

     Click the “+” button at the bottom left

2. You will then see the “Added Cameras” window.

      Click on the “Add manually” button

3. A new window will open, enter the camera ID (e.g. A000015), a camera name and the camera password.  

    Then click “Add”     

4. If the camera password is correct, you will get a confirmation. Click OK.

   Now you can close the add window with “Exit”.

5. The camera is now listed in the camera list. 

2. Watch live video from the camera

When the cameras have been added to the software, you can start the live video by double-clicking on the camera in the camera list at the top left.  

If the correct camera password has been stored in the software, it will display the live video. 

Otherwise you will see the message that the password is incorrect and ask you to enter the correct password. 

3. Change settings like camera password, camera name

Right-click the camera in the camera list, select “Settings”. 

Under “Camera Editor” you can change the camera name and camera password to access the camera. 

Under “Change Password” you can change the camera password that is saved in the camera. 

Please note that you must also enter the changed password in the HiKam app and the software on the other PC, otherwise you will see the error message “Incorrect password” here. 

4. Take snapshots and save to PC

When the live video is displayed, right click on the camera window.

Select “Snapshot” here. 

5. Record videos to PC

To start recording: 

• Right-click on the camera window and select “Record”. 

If you want to end the recording again:

• Right-click the camera window again and click “Record” again.
• When the recording is finished, the red recording dot at the top right disappears. 

6. Play videos stored on the SD card in the camera

In the main window, select the video recordings.

Select the camera in “Camera Name”, then in Source “Cameras”. 

Under Time, select a start and end time and click Search. 

When the correct password is entered in the software, the video files will be listed.

Double-click on the desired file to play it. 

7. Play videos stored locally on the PC’s hard drive

Click the “Recordings” button.

In “Camera name” select the desired camera. 

Under Source, select PC.  

Enter the desired start and end time and click “Search”. 

The existing files are displayed.

Double click on the desired video file to play it. 

Important note : this only applies to the videos you have recorded via the HiKam PC software, not to files recorded to an SD card in the camera. 

8. Download video files from SD card in camera to PC

Proceed as described under 6. to list the video files that are stored on the SD card in the camera.

Then you will see this window:

Click “Download”.

In the window that opens, you can select the files you want to download – or all of them by checking the top box. 

Then click “Start”.

The downloaded files can be found in the directory selected in “Save in directory”.

All downloaded files are in .mp4 format and can be played with common players. 

8.1. Read and convert files on SD card in PC

If you do not want or cannot download the files from the SD card in the camera, there is also the option to insert the SD card into the PC and save the files on the PC.

Since the files are in .avx format and cannot be played with standard players, it makes sense to convert them to .mp4.

To do this, you can use this tool: 

https://hikam.de/dl/mp4Tool.zip

Unzip the files and start mp4Tool.exe with a double click.

Under 1, select the directory where the .avx files are currently located.

Under two, choose the directory where you want the converted .mp4 files to go.

Click Transform

9. Change admin account password

Click on “Configuration Management” in the top right > User Management. Enter the old password here and then the new one, which must be confirmed again. 

Then click on “Confirm”. 

10. Find out the version of the HiKam PC software

Click the “?” in the top right corner of the window.

In the window that then appears, you will see the version of the HiKam PC software.

11. Uninstall HiKamPC

You can easily uninstall the zip version by deleting the entire HiKamPC directory. 

Please delete the installed version (.exe) by going to the Start button (Windows icon) > Control Panel > Software > Change or Remove Programs > Find HiKamPC > Uninstall. 

<p>The post HiKam PC Software download and install guide first appeared on NVR IPCAMERA SECURITY.</p>