Smart Motion Detection Plus also offers the option of either Face Detection or Person and Vehicle Detection to help keep motion notifications to only the most important events. Pair this security camera with a compatible HD NVR and enhance your security today.

4K Smart Deterrence IP Camera – Troubleshooting

The following are some of the most common issues and troubleshooting tips for the 4K Smart Deterrence IP Cameras

No picture/signal

• Ensure the camera is connected to a compatible NVR. For full compatibility, visit lorex.com/compatibility.
• The camera may take up to 1 minute to power up after being connected to the NVR. Wait two minutes before following the steps below.
• Ensure the camera is connected to your NVR or to your local network.
• If you are not using PoE, you must connect the camera to a 12V DC power adapter (not included).
• If the camera is connected to the LAN, you must search your network for cameras using the NVR. See the NVR’s instruction manual.
• Ensure your NVR is properly connected to a monitor.
• There may be an issue with your extension cable run. Connect the camera to the NVR using a different Ethernet cable.

Picture does not appear to be 4K

• To ensure that you are viewing camera video in full 4K resolution (4K monitor required), check the video output resolution of your NVR.

Read Next:

• Spot AI IVR Installation Guide
• IC Realtime Password Reset
• XMARTO NVR WiFi PTZ Camera System FAQ

Picture is too bright

• Ensure your camera isn’t pointed directly at a source of light (e.g., sun or spot light).
• Move your camera to a different location.
• Check the brightness and contrast settings on the NVR.

Picture is too dark

• Check the brightness and contrast settings on the NVR.

Night vision is not working

• The night vision activates when light levels drop. The area may have too much light.

Bright spot in video when viewing camera at night

• Night vision reflects when pointing a camera through a window. Move the camera to a different location.

Picture is not clear.

• Check the camera lens for dirt, dust, spiderwebs. Clean the lens with a soft, clean cloth.
• Make sure that the cable run is within the limitations specified in the section ‘Cable extension options’.
• Remove the vinyl film from the camera lens when your installation is complete.

Picture is in color in in dark conditions

• This camera’s image sensor is extra sensitive to light, meaning that the camera stays in color mode at low-light conditions. Follow these instructions to switch to night mode:

1. Lauch the Lorex Home app.
2. From the Devices screen, tap   icon to configure device settings.
3. Tap   icon to disable Auto Night Vision.

Note: Disabling Auto Night Vision will force the camera into Color Night Vision mode. Recommended in low-light conditions.

The camera siren is not switching on automatically

• Ensure the active areas and schedule for white light deterrence are set properly. The default schedule for the warning light is night times (between 5PM and 7AM).

The camera warning light is not switching on automatically

• The camera siren cannot switch on automatically. You can control the camera siren manually using a compatible Lorex NVR or app.
• Ensure that you have enabled and configured white light deterrence using a compatible NVR.

No audio

• Audio is only supported on Lorex NVRs. For a list of compatible NVRs, visit lorex.com/compatibility.
• Ensure NVR volume is turned on/turned up.
• Ensure audio function on camera is turned on.
• Ensure audio is turned up on viewing device.

Two-way talk not working

• Use the Lorex app specified in your NVR documentation to activate two-way talk.
• Tap   from the camera’s live view, then speak into the microphone on your mobile device. Tap again when finished speaking.

4K Smart Deterrence IP Dome Camera with Smart Motion Detection Plus – Installation

This article provides instructions on how to install and connect 4K Smart Deterrence IP Dome Camera with Smart Motion Detection Plus (E893DD Series) to the NVR.

Before Installing

• Test your camera prior to selecting a permanent mounting location by temporarily connecting the camera and cable to your NVR.
• Decide whether to run the cables through the wall/ceiling (drilling required) or along the wall/ceiling. If you run the cables along the wall/ceiling, you must run the cable through the cable notch located on the camera base (see figure below). This will keep the camera base flush to the surface when mounted.

Installing 4K Smart Deterrence IP Dome Camera

1. Use the included mounting template to mark holes for the screws and camera cable.
2. Drill holes for the screws and camera cable. Insert the optional anchors if installing in drywall.
3. Feed the camera cable through the camera base. If you are running cables along a wall/ceiling, make sure to pass the cable through the cable notch.
4. Connect cables as shown in “Connecting the camera”, pages 10-11.
5. Use a Philips screwdriver and the screws to attach the camera base to the mounting surface.
6. Angle the dome camera and cover as shown in the figure below.

1. Use the included Allen key to tighten the dome camera firmly onto the camera base.
2. Remove the vinyl film from the camera lens once your installation is complete.

Connecting 4K Smart Deterrence IP Dome Camera

Connect the cameras and cables to your NVR using one of the following two setup methods.

1. Connect cameras directly to the NVR (recommended)

Connect the Ethernet cable to the camera and then connect the other end of the Ethernet cable to the NVR’s PoE ports. The camera may take a minute to power on after being connected.

Note: A 12V DC power adapter (model#: ACCPWR12V1, not included) is only required if connecting the camera’s Ethernet cable to a router or switch that does not support PoE.

Notes:

• The smart deterrence camera is only compatible with select NVRs. For a list of compatible NVRs, visit lorextechnology.com/compatibility.
• You must connect the camera to a supporting H.265 NVR to take advantage of H.265 compression. For instructions on enabling H.265 compression, visit How do I enable H.265 compression?

2. Connect cameras to a PoE switch or router on your network (not included)

Connect the Ethernet cable to the camera and then connect the other end of the Ethernet cable to a router or switch on your network. See your NVR manual for details on connecting the camera to your NVR using a router or switch.

Using the RJ45 cable gland (optional)

The pre-attached RJ45 cable gland covers both the camera’s Ethernet connector and the RJ45 plug to provide weather-resistance and protection from dust, dirt and other environmental contaminants.

To use the RJ45 cable gland, twist the RJ45 cable gland barrel securely onto the camera’s Ethernet connector.

Tip: The RJ45 cable gland is weather-resistant. Seal the cap with silicone and/or electrical tape for additional sealing if it will be exposed to precipitation regularly.

Cable extension options

You can extend the Ethernet cable run for your camera up to 300ft (91m). To extend the cable run beyond 300ft (91m), a switch will be required (sold separately). Use an RJ45 coupler or a network switch (not included) to connect male ends of Ethernet cables together. We recommend using UL CMR approved cables available at lorex.com.

• Cable type: CAT5e (or higher) Ethernet cable
• Max. cable run distance: 300ft (91m)
• Max. number of extensions: 3

4K Ultra HD Smart Deterrence IP Camera – Getting Started

This article provides instructions on how to setup the 4K Ultra HD Smart Deterrence IP Camera (E893AB Series).

Important Installation Guidelines

The optimal installation location, including the height and angle of your camera, will depend on the type of detection settings that you want to enable. Since the optimal angle for person and vehicle detection is different from the optimal angle for face detection, you will need to select one approach.

Note: You cannot enable both face detection and person and vehicle detection at the same time.

Based on your detection preference choose between:

1. Optimizing person and vehicle detection accuracy

• Choose a location where objects of interest will be no further than 50ft (15m) from the camera.
• Install the camera between 8-16ft (2.5-5m) off the ground.
• Angle the camera between 30-60° down from the level position.
• Optimal accuracy for objects of interest appear in the bottom 2/3 of the camera image.
• Point the camera where there is the least amount of obstructions (i.e. tree branches).

Accuracy of person and vehicle detection

Accuracy will be influenced by multiple factors, such as the object’s distance from the camera, the size of the object, and the height and angle of the camera. Night vision will also impact the accuracy of detection.

2. Optimizing face and mask detection accuracy

• Install in a bright area and avoid facing direct sunlight with strong backlights and dark shadows.
• Choose a location where objects of interest will be no further than 15ft (4.5m) from the camera.
• Position the camera 10ft (3m) off the ground to detect the full proportion of a face.
• Angle the camera around 15° down from the level position.
• Point the camera directly where objects of interest will be facing.

Note: Facial recording without consent is illegal in certain jurisdictions. Lorex Technology does not assume liability for any use of its product that fails to conform with local laws.

High accuracy Vs. low accuracy face detection

Accuracy will be influenced by lighting conditions and the distance/angle of a person’s face to the camera.

• To distinguish facial features, the camera must be positioned head on with a clear view of a person’s face. Obscured and partially/fully covered faces will not be accurately captured.
• To improve the range of face detection in low light conditions, color night vision will switch to black & white. If you cannot meet these requirements for installation, it may be best to follow the guidelines for person and vehicle detection instead.

Mask detection

With face detection enabled, you can set the alarm type to detect if a person is not wearing a mask. A person not wearing a mask or improperly wearing a mask will be captured in the face preview sidebar and a notification will be sent through the Lorex Home App.

• Enable Mask Detect and Auto-response to remind a non-mask wearer to: “Please wear your face mask”.

For full instructions on installing and connecting the 4K Ultra HD Smart Deterrence IP Camera to the NVR, visit Installing 4K Ultra HD Smart Deterrence IP Camera.

<p>The post 4K Smart Deterrence IP Camera Installation Guide first appeared on NVR IPCAMERA SECURITY.</p>

How to Reset Camera If you reset the camera, the camera will come back to default and you need to set up everything again.

1. Plug camera into the power supply

2. Use a pin press and hold the reset button on the camera. Keep holding the reset button for 30 seconds and remove your hand.

I minute later, the camera will spin by itself until it stops after 30 seconds. You can see the LED will flash in blue color and the camera will rotate itself, which indicates reset succeeds.

For other models: I21AE, I21AF

If you want to reset the camera or insert the SD card in the camera but didn‘t find the button, You should use your hand to turn the lens up.

Pls press and hold the reset button on the camera. Keep holding the reset button for 1 minute and remove your hand. You can listen to a ‘hello‘ sound, which indicates reset succeeds.

How to Reset the Password of POE Cameras?

Purpose:

After you reset the password of Annke NVR or add a new POE camera to the Annke NVR, you may find the cameras cannot show images.
Because: For the camera to work properly, the password of the cameras should also be reset. Only the camera with same password as NVR will work in the way ‘Plug-and-Play’

Below are the steps to reset the cameras’ password.

Video Guide:

Part #1: Export the file in ‘.XML’ format and send it to ANNKE support

Part #2: Import the file (also .XML format) received from ANNKE support

Read Next :

1. IC Realtime Password Reset
2. How to reset YI camera
3. CloudSEE How to reset device password

Text Guide:

1. Download and install a software SADPTool on your Windows computer. Here is the download link: For

For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip

For Mac: https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

2. Connect your computer to one of the POE ports (i.e. the camera port) on your NVR.

Note:

If your computer does not have an Ethernet port, you can plug the NVR to the router by 2 Ethernet cables. (One from the LAN port, the other one from a POE port).

Then connect computer to the same router via WIFI. Here is a picture for your reference.

3. Run the software SADPTool and it will detect the camera‘s IP.

4. Select the camera‘s IP and click forget password at the right bottom of the software.

5. Click “Export” and select the path to export an XML file. Please export the file of each of your nonworking cameras.

7. Send us the XML file (send to this email: support@annke.com) and we will give you another key file to continue the password reset.

NOTICE:
1. Please do NOT turn off your NVR and the SADP software after you exported the files. Otherwise, the exported file will be invalid immediately.
2. Please use the key file from us as soon as possible because it’s only valid for 24 hours.

8. Select “Import” and choose the file we sent to you.
Input your NVR’s password as the new password and confirm the password of the camera. Click “Confirm” to finish reset.

NOTICE:
Please follow the matching guide in our email to import the XML file to the cameras accordingly.
(For example, we will say “xxxxxx.xml” for “xxxxxx.xml”)

After resetting the cameras successfully, please turn off your NVR, wait for about 10 seconds, then turn on the NVR again.

How to Reset Camera to Factory Default by 12V Power Adapter?

1. Get a 12V power adapter.

2. Press and hold the reset button on the camera for 20 seconds. Keep holding untill the step let your hand go.

3. Keep holding the reset button. At the same time, plug the camera into the power source.

4. Hold on the reset button for 20 seconds after the camera is plugged into the power adapter and left the hand go.

How to Reset Bullet Camera?

Notice: The method is only working for bullet cameras who have a reset button on the camera.

1. Unplug the camera from power source and NVR.

2. Press and hold the reset button on the camera for 20 seconds. KEEP HOLDING UNTIL the step let your hand go.

3. Keep holding the reset button. At the same time, plug camera to NVR. NVR must be powered on already.

4. Hld on the reset button for 20 seconds after the camera is plugged into NVR and let the hand go.

How to Reset I61DQ Camera to Factory Default?

If you reset the camera, the camera will come back to default and you need set up everything again.

1. Unplug the camera from power and ethernet cable from the router first.

2. Use a pin press and hold the reset button at bottom of the camera. At the same time, use your other hand to plug the camera to power and keep holding the reset button.

3. Keep holding the reset button for 15 seconds and remove your hand.

I minute later, the camera will spin by itself until it stops after 30 seconds. You can see the LED will flash in blue color, which indicates reset succeeds.

How to Reset Dome Cameras

The method is only for dome cameras like I61FC

1. Unplug the camera from NVR.

2. Use an instrument to loose 3 screws on camera‘s base.

Notice: the screw cannot be taken away but loose.

3. Open the round cover and find the reset button.

4. Use hand press and hold on reset button to reset the camera.

5. camera is reset and will show image on NVR.

How to Upgrade the IP Camera’s Firmware?

1. Make sure the camera is connected to the router by ethernet cable or by wifi.

2. Get a windows computer that is connected to the same router by wifi or by cable and is in the same network area as the camera is.

3. Install software SADPtool. Here is the download link.

support.annke.com/document/HK/general/tool/SADPTool.exe

4. Run the tool and detect the camera‘s IP.

5. Access camera‘s setting page by its IP. Please use IE instead of other browsers. If your computer is winning 10, there is a method to find IE.

https://help.annke.com/hc/en-us/articles/360000249682-How-use-IE-on-windows-10-system-

6. Go to setting select file to upgrade.

7. after upgrading, please restore the camera.

<p>The post How to Reset Camera to Factory Default first appeared on NVR IPCAMERA SECURITY.</p>

Recorder Initialization & Password Reset – New Recorder Interface

This guide will walk you through initializing the recorder properly so the password can be reset by the client without sending a technician onsite. If the Initialization steps are not done correctly, the only way to reset the password is to call IC Realtime Technical Support and use a Backdoor Password at the recorder. The steps below require a monitor or TV (HDMI or VGA) connected directly to the recorder, as well as a USB mouse.

IC Realtime Password Reset

Read Next : Hikvision Devices password reset all methods guide

Recorder Initialization

• When the recorder boots up the first time, you will see the Device Initialization window come up. The first screen has you choose a Location (Country), Language, and Video Standard. The most important option is the Video Standard. It needs to be set to NTSC for use in the United States. When the settings are verified correct, click the Next button.

• The 2nd window allows you to select your Time Zone and manually enter your time. Verify your settings and click the Next button.

• On the following page, you will set the device password for the admin user account. You will be have to enter a password that has a minimum of 8 characters. Passwords are case-sensitive, and you can use letters, numbers, and the symbols found along the top row of the onscreen keyboard. NOTE: Some software (ConfigTool on Mac OS, for example) will not allow you to use anything other than letters and numbers for the password. A minimum 8-character password with a combination of letters and numbers is sufficient for security purposes, as our recorders are less susceptible to Brute-force password attacks than other devices due to the account lockout. The Prompt Question field is used to create a password reminder, which can be viewed from the login screen once the recorder has been initialized.

• The next step is to create an Unlock Pattern connecting at least 4 of the 9 dots in a  3×3 grid. The pattern can be used in lieu of using the username & password on the local monitor. Left-click & hold the left mouse button to draw the pattern. If you choose to draw the pattern, you will be asked to draw it once, then draw it again to set it. Once you draw the pattern a second time, the screen will automatically change to the Password Protection screen. If you choose not to use the pattern, click the Skip button.

• The last step in the process is THE MOST IMPORTANT STEP if you wish to prevent the need for a backdoor password. You will be asked to choose and answer 3 Security Questions that will allow you or your client to reset the password. You may choose meaningful questions and answer them with unique answers, or you may choose to give the same answer to each question. Each question has a number of options, which can be accessed by left-clicking once anywhere in the Question field. If you choose not to set the Security Questions, click the Green button next to Security Questions to disable them. When you are finished with the Security Questions, click the Save button to continue.

• After the Device Initialization is complete, you will be taken through the Startup Wizard. Using the Startup Wizard will guide you through enabling auto-updates (although this is an option on our recorders, we do NOT yet have an upgrade server that will push out firmware updates to our cameras or recorders), general settings, Network Time Protocol (NTP) & Daylight Saving Time (DST), Network, P2P, Basic, Encode, and Schedule settings for your recorder. All of the Settings in the Startup Wizard can be configured later using the main menu. When you finish the Startup Wizard, click the OK button when you see the Thank you for purchasing our product prompt, and your recorder is ready to go.

Password Reset

• To reset a forgotten password, right-click on the screen to bring up the System Login window. Click either the Forgot Pattern or Switch User buttons to go to the traditional login screen. There are icons to the right of both the User Name and Password fields. The icon next to User Name will show the Prompt Question that was set when the password was established when the mouse hovers over the icon. If the password is still unknown, click the Forgot Password icon to the right of the Password field . This will bring up the Reset Password – Security Questions screen, shown below. 

• Type the Security Question answers into their respective fields (answers are case-sensitive), then click the Next button. On the next screen, you will be asked to enter & confirm your new password for the admin account. Enter the password in the boxes next to New Password and Confirm Password, then click the Save button. 

• If the password is accepted, you will see the Successfully reset password message. Click OK on that message, and you will be taken to the System Login screen, where you will need to type your new password to access the settings. 

• Enter your new password to login.

Resetting a Recorder Password and Taking Ownership

Table of Contents

• Acquiring an Unlock Code
• Prerequisites
• Security Question Login Method
• Unlock Code Login Method
• Password Management
• Best Practices

Acquiring an Unlock Code

Users that no longer have credentials to login will need to fill out a Forgot My Password request using this link. An iCare specialist will work with you to facilitate this and provide an unlock code.

Prerequisites

• Serial Number of unit (This will be needed to generate Unlock Codes for units purchased after 2016)
• Date the recorder is currently set to (This is important in generating the proper Unlock Code as well)
• HDMI Monitor and USB Mouse attached to Recorder.  Login must be completed using the local GUI system. (Unlock Codes will not work through web GUI or software)

Security Question Login Method (If you have set Security Questions)

1. Using a mouse attached to the Recorder, right click and select “Main Menu”. This will populate the login screen. Click on “Forgot Pattern” as shown on image below.
   
   
2. Click on the “Forgot Pattern” as shown below.
   

   

3.  Answer the security questions then click “Next.”
   
4.  If answered correctly, you will be prompted to create a new password and to confirm the new password as shown below:
   

Unlock Code Login Method (If not using Security Questions Method)

1. Using a mouse attached to the Recorder, right click and select “Main menu”. This will populate the login screen. If your login screen requires a pattern, click on “Forgot Pattern” as shown on image below. Otherwise move to the next step.
   
   
2. Login with username “admin” and the Unlock code (or one of the unlock codes) given.
   
   
3. If successful, you may have a prompt populate as shown below. If so, create a new password under “New Password”  and type in the same password under “Confirm Password.” You can also create a Password Hint. The new password setup is now complete. If you do not have this prompt, you will be logged in to the Main Menu (as admin). Follow the next steps.
   
   
4. In the Main Menu, go to Settings > System > Account. Click on “Add User” as shown below. You will need to create an new admin level account (group level set to admin) to modify the “admin” account. This is because user accounts cannot be modified if they are currently logged in.
   
   
5.  Once you have created a new account, right click and go to Main Menu. Select “Shutdown” and then under the drop down, select “Logout” or “Logout Menu User” as shown below. This will log you out of the “admin” account so you can login with the new account that was set up in the previous step.
   
   
6. Right click then select “Main Menu.” Login with the new account that was set up in Step 4 then go to Settings > System > Account. Click on the “admin” account then click on “Modify”
   
   
7. Under “Old Password”, input the Unlock Code. Input a new password under “new Password” and copy that password under “Confirm Password.” Click “Save” when done.

Password Management

The management of usernames and passwords lies solely with the end customer. It is their responsibility to document and save these credentials.  IC Realtime does not save your device login information and is not able to provide any user created or changed user names or passwords. IC Realtime strongly urges end customers to document security system credentials in some type of password management system, like KeePass or LastPass.

Best Practices

• Document all of your credentials in a Password Management System, like KeePass or LastPass.
• When setting up a new recorder, follow the Initialization process and answer the security questions. In the event of a lost password, the security questions can be answered to reset the admin password (the security questions can be the same answers. It is recommended to document the questions and answers as well)
• Create a different admin level user / account as a backup as well as different accounts for lower level user access only.
• Setup a password Hint. If you have this option, creating a password hint will help to remember the password.

<p>The post IC Realtime Password Reset first appeared on NVR IPCAMERA SECURITY.</p>