aeeye – NVR IPCAMERA SECURITY

Sunell NVR DVR FAQ

M.Salih ASLAN — Sun, 08 Jan 2023 09:12:59 +0000

Sunell NVR DVR FAQ Since its foundation in 1997, Sunell has been committing to the research, development, and innovation in intelligent video products and solutions, and has been the leading company in the surveillance industry in China.

With its headquarter located in Shenzhen, Sunell has 24 branch offices in China and has an international branch office in Hongkong. Sunell’s products have served in 113 countries and regions around the globe, and have provided security for billions of people.

Sunell NVR DVR FAQ

Sunell NVR Guide

Hard disk alarm or unable to record video

1. Make sure the hard disk is well (check by replacing with another new one)

2. When hanging with multiple hard disk, note that the power supply can meet the requirement, monitoring specialized hard disk is more stable with smaller starting current, lower working speed and consume less power than consumer hard disk, if power supply is not enough, the hard disk will not be able to work, which result in disk unrecognized and recording failure.

3. If NVR can read the disk, please format the disk first, as in most cases, repeating read and write will generate disk fragmentation or bad sectors, a formatting process will skip or repair the bad sector.

What is the default IP of NVR?

Default IP of NVR is 192.168.0.121

Is it possible to add third party IPC to Sunell NVR?

Yes, it is accessible for those third-party devices which support ONVIF protocol.

NVR can not acquire the IP address automatically?

Please connect the NVR to Router, and make sure the DHCP function of router is enabled,and open the function of automatically getting IP on NVR network setting menu

How to get RTSP stream from NVR?

RTSP format: rtsp://ip:port/snl/live/cameraid/streamid

Example: rtsp://192.168.1.19:554/snl/live/1/1

NVR can not add POE camera?

1. please check if the username and password is correct when adding the camera

2. network cable issue, please use CAT5e or CAT6e cable, It is recommended to use 8 cores for the wire, the POE cable sequence for data transmit is 1/2/3/6, for positive power is 4/5, for negative power is 7/8, the distance of cable should be controlled around 70 meters

3. camera is not powered on, please check if camera support POE

NVR can not find the IP of camera?

If camera is sunell camera, and you don’t know the ip, please connect camera and PC at same local network(or directly connect camera to PC), using IPsearch tool to find the correct IP, then add it to NVR; If camera is from third party, please check if they provide tool to search the camera IP, Then add it to NVR by input the IP, user name and password of camera

IPC often shows offline on NVR?

1. Power supply of IPC is not stable, for example, IPC will consume more power at night with IR Led enabled, which may cause electricity insufficient.

2. Network bandwidth issue, the switcher performance is insufficient

3. Camera issue:

If only the specified camera or channel has this issue, we recommend you replace with a normal camera to check

If offline issue happens randomly with all channel, we suggest checking reason 1 and 2

If offline happens to all channel at same time, please check if the camera is powered by centralized supply, please check the power status

Where to add other users account and what authorities can be set？

At System-User-Add:

3 different group of user can be created:

Administrator/Operator/Media user,

Administrators: Remote Live, PTZ, Playback, Channel Management, Device Management, System Management;
Operator: Remote Live, PTZ, Playback, System Management;
Media user: Remote Live, Playback; (please mind that the admin account is the superuser, it can not be deleted);

Channel selection:

How to know device info？

For old interface: go to “Setup”->”Device Information”

For new interface: go to “setting”, then you can get Information

Why the NVR cannot find the HDDs?

1. Please make sure to install it correctly and safely.

2. Please choose well-known brands of HDD: Seagate, WD, TOSHIBA

3. Ensure the life of the HDD.

4. try to format the HDD.

Why there is noise of audio in live view or playback?

1. go to web interface of the IP Camera firstly, and make sure if the audio is working well.

2. Decrease the audio-in setting.

3. change to use other connection cables or test other IP cameras with the same cable.

4. change another NVR for a test.

How to manage multiple NVRs?

Please use our VMS “Sunview” to manage multiple NVRs.

and here is the download link:

http://www.sunellsecurity.com/products.php?id=51

brief features:

〉server/Client Based

〉10,000+ Channels Connection

〉Face Recognition

〉1,000,000 Face Library

〉Smart Search

〉Multiple Screens

〉sunell Products Unified Management

〉Data Statistics

〉E-map

How to format the HDD?

For old interface: go to Record–>Storage–>Format

For new interface: go to Record–>Disk–>Format

How to get RTSP stream from NVR with V4.x FW?

1. Check IP and Port of NVR

2. Input RTSP URL: rtsp://

For example: rtsp://192.168.0.251:3036/1/2 — means get the RTSP stream 2 from channel 1 of the NVR with IP 192.168.0.251

3. Input username and password of the NVR (not IPC)

How to use DDNS function?

1. Sample information

2. Network setting

Please enter the valid values:

3. Check the status of Upnp option

If the Networking setting and router setting are correct, the Upnp will get the current ports, too.

Otherwise, if you get “0” for each port, please check your network and router setting.

4. DDNS

Enable this option and then select the proper protocol you want：

1) sunellddns

enter a name, then click [Test]

If it shows “Test successfully “, Then you can enter “dvr238.sunllddns.com:1230” in IE broswer

Note: 1230 is the HTTP Port in the option “UPnp”

How to use the dual ports of the NVR？How to get RTSP stream from NVR with V4.x FW?

1. One network port connects the camera and the other one connects the router connecting the external network.

2. Or one network port connects the IP address of one segment and another network port connects the camera of another segment.

NVR with two network ports can set different IP addresses for two network ports.

Whether you want to use it or not depends on your own situation.

Can NVR connect to wireless network?

NVR generally does not support wireless connection. Usually It is also possible to link routes or switches through network cables, or to connect directly with cameras using network cables.

What to do if the registered camera on NVR often drops off?

1. Camera power supply is unstable, test with new power supply.

2. Network cable Problems, or Check Switch Ports, or Replace new Switches.

3. Restore factory settings or upgrade new programs.

What to do if the NVR can’t startup?

1. please make sure the power supply is stable, or you can change a new one

2. if the NVR stop at the booting screen, maybe the main program(firmware) has the problem, please contact tech support to check it remotely.

3. If the NVR restart automatically, please update the firmware to the latest version.

Can the device continue to record when the device is disconnected to network?

1. NVR+HDD: the NVR is connected to the network camera, it is recommended to fix the IP address of the NVR. In the system configuration, network configuration, basic configuration interface, do not enable automatic acquisition of the IPV4 address, manually assign an IP to the NVR. In this case, in the case of an external network interruption, as long as the LAN is connected [the network between the camera and the NVR] without interruption, the recording will continue. The NVRis connected to an analog or coaxial camera, and whether the network is connected does not affect the recording.

2. IP Camera +SD card: the external network or LAN interrupt will not affect the recording.

Can H.265 and H.264 cameras connect to NVR with H.265 at the same time?

YES, it can be done like this.

However, 265 encoded video can only be realized when accessing the H.265 camera, saving space. If the H.264 camera is connected, this function cannot be realized.

How to calculate video storage capacity of HDD?

it’s the theoretical value

The capacity of storage space should be calculated according to the days, bit rate and type

1. Bit rate: 2Mb (for example)

channel and time	Disk space required
1 channel for 1 hour	2048Kb/8Byte3600sec=921600KB=900MB
1 channel for 1 day	900MB*24=21600MB≈21.09GB
1 channel for 30 days	21.09GB*30≈632.81GB
16 channel for 30days	632.81GB*16≈10125GB≈9.89TB

1. Bit rate: 4Mb (for example)

channel and time	Disk space required
1 channel for 1 hour	4096Kb/8Byte3600sec=1843200KB=1800MB
1 channel for 1 day	1800MB*24=43200MB≈42.19GB
1 channel for 30 days	42.19GB*30≈1265.7GB
16 channel for 30days	1265.7GB*16≈20251.2GB≈19.78TB

2. Bit rate: 6Mb (for example)

channel and time	Disk space required
1 channel for 1 hour	6144Kb/8Byte3600sec=921600KB=2700MB
1 channel for 1 day	2700MB*24=64800MB≈63.28GB
1 channel for 30 days	63.28GB*30≈1898.43GB
16 channel for 30days	1898.43GB*16≈30375GB≈29.66TB

How to add a NVR V4.2 to the app on Android or IOS phone via DDNS or IP Address?

1. Download and install the correct application

2. Ensure that the device is connected to the network properly. Check if the device’s network setting is set up correctly. You can find this in Setting > Network > Network > IP.

1)The device’s IP Address should be in the same range as the router’s gateway.

2)Subnet Mask should be same as what is indicated in the router’s network setting.

3)The Gateway should the router’s gateway or local IP address.

4)DNS 1 and DNS 2 can be your router’s DNS servers or you can use 8.8.8.8 and 8.8.4.4.

3. If you would like to use DDNS in adding the device to the app, please enable the DDNS first.Go to 1)Setting > Network > DDNS.

2)Click the toggle switch to Enable DDNS.

3)Choose one protocol.

4)Input a Domain Name inside the box.

4. If you would like to access the device remotely via WAN (external/public) IP or DDNS address using your mobile phone, you have to open/forward the Client Port of your device.

1)The Client Port can be found in Setting > Network > Network > Port.

2)The default value is 30001. If you changed this to a different number, please open/forward the new port number.

5. Open the app on your mobile phone. Click Add Device. Tap + Local Device.

6. Input the needed information on the app.

1)Enter a Nickname.

2)In the IP Address field, enter the local IP address, WAN (external/public) IP address or the DDNS address of the device.

3)In the Port field, input the Client Port indicated in the device setting. This information can be found in Setting > Network > Network > Port.

note: The default value of the Client Port is 30001. If you changed it to a different number, please make sure to input the new port number in the app.

4)Enter the Username and Password of the device.

5)Hit Save at the upper right corner to save the information.

How to back up the recordings of the NVR V4.2 on a USB flash drive?

1. Go to the Playback menu on the device’s GUI. It can be found on the task bar at the bottom of the screen when on live view.

2. On Time Search, select the specific recording that you want to back up. Select your preferred: Camera, Date, Record Type, Time Interval, Start Time

3. After selecting the specific time, click the icon (Start Backup) to start the backup process.

4. Drag the timeline to until when you would like to back up the recordings. The yellow bar indicates the timeframe of the recording that you will be downloading.

5. After selecting the specific timeframe of recording, click the (End Backup) icon to save the recording.

6. There will be pop-up message regarding the backup information and an option to save. Click Save to proceed.

7. Select the specific folder in the USB flash drive directory and then click OK.

8. You can view the backup status in the Backup menu.

How can I add a NVR V4.2 to the app on my Android or IOS phone via P2P?

How can I enable the motion detection recording on DVR V4.2 or NVR V4.2?

1. Click the right mouse button and select General under Alarm.

2. Turn on the Enable Alarm option and select a Duration Time from the drop-down list. Click Apply to save the settings.

3. Go to Motion Detection. Under Channel, select a specific channel you would like to set the motion detection recording. Turn on the Enable option.

Under Event Actions, turn on the specific action you would like to have if there is a motion detected by the device. To ensure that the device will record when there is a motion detected; don’t forget to turn on Post Recording, select a Recording Time and select the corresponding channel under Channel.

4. To configure the motion area and sensitivity, go to Area.

On the live preview on the page, you may select the motion area. Click the left mouse button on the live preview and drag the mouse on the specific area that you would like to set. The red grids represent the area that you have selected. To clear the area, just perform a double-click action using the left mouse button.

Select a Sensitivity option from the drop-down list. You may select from Low, Medium, High and Highest.

5. Under the Schedule setting, select the specific day and time that you would like to detect the motion. Use the left mouse button to select a specific box. You may also hold down and drag the left mouse button to select a wider schedule. To select all the boxes (24/7 by motion recording), just click the icon on the upper left corner. You may also click the same icon to clear the schedule.

6. Click Apply to save the settings.

7. If you would like to copy the motion detection settings to the other channels, click Copy and select the specific channel you would like to copy the setting. Click OK then Apply to save the changes.

How can I view the NVR using Chrome or Firefox browser on my Windows PC?

1. Enter the IP address of your NVR on the IE Tab’s address bar. You may now log in to your device using Chrome

2. After clicking “Allow…”, you will be prompted with another message as shown below. Select “Allow and Remember”.

3. You may now log in to your device.

How to back up the recordings of a DVR V4.2or NVR V4.2 on USB flash drive?

1. Go to the Playback menu on the device’s GUI. It can be found on the task bar at the bottom of the screen when on live view.

2. On Time Search, select the specific recording that you want to back up. Select your preferred:

[1] Camera

[2] Date

[3] Record Type

[4] Time Interval

[5] Start Time

3. After selecting the specific time, click the icon (Start Backup) to start the backup process.

4. Drag the timeline to until when you would like to back up the recordings. The yellow bar indicates the timeframe of the recording that you will be downloading.

5. After selecting the specific timeframe of recording, click the (End Backup) icon to save the recording.

6. There will be pop-up message regarding the backup information and an option to save. Click Save to proceed.

7. Select the specific folder in the USB flash drive directory and then click OK.

8. You can view the backup status in the Backup menu.

Security Center in NVR Ver4.3

To avoid password loss, here are three functions in Security Center:

1. Password

2. Secure Email

Password: it’s the login password

E-mail: available Email

3. Secure Question

Password: it’s the login password

How to set path for local image and video which is backup on WEB interface?

1. go to setting->local->download config

2. the set the paths here.

Note: these tables are only for reference, and the actual values have redundant.

The post Sunell NVR DVR FAQ first appeared on NVR IPCAMERA SECURITY.

AEVISION AeEye SmartViewer Pro Firmware

M.Salih ASLAN — Sun, 02 May 2021 12:52:30 +0000

About the company

Guangzhou Aevision Electronics Technology Co., Ltd. （AEVISION） is a national-level high-tech and both software product provider and software service provider in Guangdong, with a beautiful environment and aggregated types of technology industries in ， Science City, founded in 2007. AEVISION produces 1.2 million cameras, 60 thousand DVRs and 20 thousand other security products annually, being sold in 48 countries and regions, integrating its excellence in video surveillance and the development of video surveillance intelligence software and hardware. world.

AEVISION mainly focused on video surveillance art production, passed and obtained ISO9001 quality management system certification. All of our products have passed CCC product safety certification, national product energy efficiency certification, national standard GB28181, first and third Ministry of Public Security inspection and certification, and CE, FCC, ROHS and other international standards testing and certification. and the wise city, financial security, intelligent transportation, smart buildings, energy, environmental protection, medicine and other industries, AEVISION provides a range of high-quality video surveillance products.

NVR firmware upgrade local operating instructions

Check the serial number and download the correct upgrade file. Prepare a FAT32 formatted USB flash drive, copy the upgrade file with the .update suffix to the root directory of the USB flash drive, then insert the USB flash drive into the USB interface on the NVR back panel to enter system maintenance-system upgrade – Local upgrade Click Browse, select the upgrade file, click OK and click Upgrade. Wait about 3 minutes, the system will complete the upgrade and restart automatically. After the automatic reboot, the U disk can be removed and the upgrade is complete.

Encrypted serial number

IPC NVR Face Recognition NVR VMS2.0 – 【User manual classification】

IPC Chinese user manual (click to download)

NVR2.0 Chinese user manual (click to download)

NVR face recognition 2.0 operating instructions (click to download)

VMS2.0 Chinese manual (click to download)

IPC English user manual (click to download)

NVR2.0 English user manual (click to download)

VMS2.0 English manual (click to download)

Solutions to common problems of ICP NVR and other products- [document classification]

Our IPC adds third party NVR FAQ (click to download)

FAQ help document (click to download)

NVR2.0 FAQ and Disk Grouping (click to download)

American Power Enzhi standard RTSP address (click to download)

Introductory video about ICP and software operation demonstration

Display of IPC upgrade steps (click to view video) IPC recovery password (client) display (click to view video) IPC recovery password (super password) display (click to view video)

Introductory video and software work demonstration about NVR

RTSP protocol access demonstration (click to view video) Disc grouping-manual grouping display (click to watch video)

9 intelligent analysis (click to listen to the sound) mobile phone remote control (click to view the video)

IE-IPC-NVR users please download the plugin first

IE plug-in instructions download —- IE plug-in browser setting instructions (click to download)

IPC extension download – IPC extension (click to download)

NVR software —– NVR2.0 plugin (click to download)

Super password calculator suite

Bulk search escalation tool

[Regarding the mobile phone remote control]

Android version IOS version

Promotional video and operating instructions and online condition testing methods

AEeye3.0 demo video (click to watch) AEeye3.0 operating instructions (click to download) online situation test method (click to download)

VMS PC customers

The post AEVISION AeEye SmartViewer Pro Firmware first appeared on NVR IPCAMERA SECURITY.

AEEYE Smart NVR 2.0 installation guide

M.Salih ASLAN — Sun, 02 May 2021 00:38:28 +0000

Welcome to use our company’s network video recorder (NVR) products. For your secure using,
please read this user manual carefully. The following contents are about the proper use of the product,
the prevention of danger and loss of property etc. Please be sure to abide.
1. Installation Environment:

Please place and use this product in the environment with temperature 0℃-50℃;
The device should be placed horizontally when it is being installed and used, avoid lean or
inversion;
Do not place or install it in the high temperature, wet, dusty and sooty places.
Keep the device away from water drop or plash. Don’t put any object with liquid inside like flower
vase or any other object on the device.
To ensure the normal heat dissipation of the device, there is a fan installed inside the device. The
device should be installed in well-ventilated environment;
The back of the NVR should be away from other devices or the wall above 6cm in order to
release heat;
If the device is used in the regions with much thunder, please install lightning protection device to
avoid host or hardware breakdown by lightning stroke.
2. Attentions
Do not touch the power switch and the NVR by wet hands or wet objects, in order to avoid
electric shock;
After installing the host, please make sure that the host and the chassis are connected to the
ground in order to avoid video and audio signal interference and damaged by static electricity;
Ensure the voltage stability of the power supply of the NVR. Use the power input with stable
voltage value and little wave interference rather than shutdown the NVR by disconnecting the
main switch directly;
Do not drop any liquid or metal on the NVR in case short circuit inside or fire;
The device does not include any hard disk, and you need to properly install the hard disk before
using it, otherwise, you cannot record and playback the video;
The dust on the mainboard will cause short circuit when it is damp. In order to ensure the
long-term normal working, you should regularly deduct the mainboard, connectors, chassis, fan
and so on by a brush;
Do not disconnect the power switch directly when you want to shutdown the NVR. You should
use the shutdown button on the panel in order to avoid damage to the hard disk;
The device system supports HDD format function. If the HDD has been used, please take note
that if it is with FAT 32 format. This NVR only supports HDD with FAT 32 format;
Do not open the device when it is connected with electricity;；
To ensure the integrity of the recording data, please replace the hard disk when it is damaged
(there is disk error record in the log information).
3. Note:
The user manual is for reference only. The real object is the standard;
The products will be updated at any time. It is subject to update without notice.
Please contact our technical department for the latest programs and additional documentation.
If there is any doubt or dispute, our company reserves the right of final explanation.
This user manual offer references to multi-series products. The specific operation of each product will
not be listed one by one. Please contact our technical department when you have any question.

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