ONVIF Camera Issues

DW Spectrum® Servers operate with standard ONVIF Profile S API, which is commonly used by most IP cameras, creating an easier setup process when adding cameras to a Server and for video stream communication.

IP cameras, unless added by RTSP, will typically communicate with the DW Spectrum® Server through their ONVIF streams.  If there is an interruption in this stream related to camera issues, network issues, or software issues, the ONVIF video stream may experience video loss, duplicated streams, or various communication problems.

In most cases, these issues can be resolved by rebooting the camera itself.  However, it is otherwise recommended to troubleshoot these types of issues either directly at the Server or from a workstation on the same network as the camera.

This article will outline some troubleshooting that can be performed to resolve most camera display issues.

IP Camera Streaming Troubleshooting Guide

**NOTE:  If you are using a third-party camera and are experiencing video issues, please use the following articles.

If this is related to the first-time setup of a third-party camera, please consult with the third-party camera manufacturer for assistance.

Supported/Affected Devices

Definitions

Streaming Issues

If your camera is not streaming video, and this is a first-time setup, check the physical camera connections and that all assigned IP addresses are configured for the correct network.

If the camera is experiencing streaming issues, but was working previously, possible issues may include:

ONVIF Device Manager

When troubleshooting streaming issues, it is recommended to download and install ONVIF Device Manager (ODM) to the DW Spectrum® Server or to a workstation computer that shares the same LAN as the Server.

The application is compatible for Windows OS only, but is a great tool for troubleshooting camera issues.  ODM scans the network for ONVIF compliant devices that are produced by both Digital Watchdog and by other manufacturers.  Most importantly, it can be used to test ONVIF video streams.

Testing the ONVIF Stream

To test camera ONVIF streams:

Testing the Web Client

**NOTE:  DW cameras now require a password assignment when initially connecting.  Please read Assigning Passwords to IP Cameras for more information.

Troubleshooting the Camera

**NOTE:  Flashing or re-applying the same camera firmware, if the camera is up-to-date, is an acceptable troubleshooting action.

**NOTE:  Most camera models will feature an option for Soft-Default or to exclude the camera’s network settings from being defaulted as well.  Some camera models will have a specific toggle for this, while others may require you to select specific areas to be defaulted.

Further troubleshooting may require that you physically uninstall the camera from its mounted position and bench test the camera to remove the cable-run (or PoE switch setup) as a possible cause of the issue.

Use of a PoE injector during the bench test will remove power consumption issues from the PoE switch as a possible cause as well.

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Assigning Passwords to MEGApix Cameras

Password Requirement

As of August 13, 2019, in compliance with the National Defense Authorization Act (NDAA), Digital Watchdog now requires the assignment of a custom password to new DW MEGApix IP cameras.

Upon initially accessing a MEGApix camera for the first time, the administrator will request that a password be created for the camera. The camera password can be set using either the MEGApix camera’s web interface or by using the DW IP Finder application.

This article will outline how to use the MEGApix camera’s web interface to set an administrator password for the first time, as well as how to use the DW IP Finder application to change the passwords of multiple MEGApix cameras simultaneously (bulk password).

**NOTE:  The camera login credentials and the user’s DW Spectrum IPVMS login are two separate instances. What is used to log in to a DW Spectrum System is a different set of credentials entirely.

Supported/Affected Devices:

Before Beginning

After initially connecting a MEGApix IP camera to the local network, the camera will use a DHCP protocol and can be assigned an IP address by DHCP devices (router, smart switch, etc.) to match the connected subnet. However, in the case that a DHCP network device is not present or if the camera must otherwise have an IP address assigned manually, you can use the DW IP Finder desktop application.

For more information, check out the article Using DW IP Finder for Bulk IP Assignment to DW MEGApix IP Cameras.

Downloading DW IP Finder

DW IP Finder features a Bulk Password Assignment feature that allows users to assign an administrator password to multiple MEGApix cameras simultaneously.

Pre-built DW Blackjack Servers will ship with DW IP Finder already installed. However, if you need to install or update DW IP Finder (v4.4.16 or higher), you may acquire the latest version from the DW IP Finder product page.

Bulk Password Assignment with DW IP Finder

When setting up new cameras, it is at the installer’s discretion to either apply a different password to each camera individually or to use the same login credentials for all cameras. However, it may be best to have all cameras use the same login credentials for the purposes of easy camera management and use of the DW Spectrum IPVMS management software.

To apply a bulk password assignment for multiple MEGApix IP cameras using DW IP Finder:

**NOTE:  By deselecting the Thumbnail checkbox in DW IP Finder before scanning, wait time will be reduced.  The wait time between network scans vary depending on the number of devices connected to the network.

**NOTE:  Passwords are required to use a minimum of eight (8) characters with at least four (4) combinations of uppercase letters (ABC), lowercase letters (abc), numbers (123), and special characters (!?$).

Individual Camera Password Assignment with Web Interface

When initially accessing a MEGApix IP camera, you must set an administrator password for the camera.

Using a web browser, the administrator can adjust camera settings by connecting to a camera’s web interface.  After logging into the camera’s web interface for the first time, the camera will request the password change.

**NOTE:  Camera login credentials can only be adjusted one camera at a time when using a browser.

To change a camera’s password using the web interface:

http://<IP_address>:<TCP/IP_port>

Example:

**NOTE:  Passwords are required to use a minimum of eight (8) characters with at least three (3) combinations of uppercase letters (ABC), lowercase letters (abc), numbers (123), and special characters (!?$).

Adjusting Camera Access in DW Spectrum IPVMS

If you are using DW Spectrum IPVMS to view and manage your security cameras, authentication for access to the camera must be configured for DW Spectrum after changing the login credentials of the MEGApix IP camera(s).

To learn how to edit device authentication credentials using the DW Spectrum IPVMS Client, check out Configuring Device Authentication in DW Spectrum IPVMS.

This completes the setup process for assigning passwords to a DW MEGApix IP Camera.

<p>The post IP Camera Streaming Troubleshooting Guide first appeared on NVR IPCAMERA SECURITY.</p>

Swann is constantly coming up with new ways to keep your house or place of business safe because we understand how much you value peace of mind. In this article, you will:

Here are some key information about SWACC-USBWIFI – USB Wi-Fi Antenna for DVR or NVR

Step-by-Step Guide to Wireless Setup

Wireless vs. Wired: Selecting the Ideal Link

You can use either the cordless SWACC-USBWIFI or the traditional ethernet connection to connect your recorder. Which is the best for you, let’s see?

Check the recorder’s firmware

To check what is the recorder’s current Software and Agent version:

The USB Wi-Fi Antenna works with recorders compatible with Swann Security platform and must have Software version V8 or above.

Disconnect the Ethernet cable

The recorder, just like computers, will prioritize hard-wired connection if available. Disconnect the Ethernet cable to make the recorder use the USB Wi-Fi antenna for network connection.

Configuring Your SWACC-USBWIFI Is Simple

We’ll walk you through the setup process, making it a breeze; just follow these steps:

Choose your Wi-Fi

Access the Menu and go to Network then select Wi-Fi.

Tip: If you can’t see the Wi-Fi tab, unplug the antenna and try a different port and/or reboot the recorder while the USB Wi-Fi antenna is still connected. If none of the USB port works after rebooting and your recorder is compatible, has software version V8 and above, and the mouse works on those ports, then the USB Wi-Fi antenna could be faulty.
Please note that non-Swann Wi-Fi dongle is not supported!

Click Scan to see a list of available Wi-Fi network. Select your Wi-Fi and click Save.

Pro Tip: Can’t seem to find the name of your router when setting it up? The SWACC-USBWIFI only supports 2.4 GHz, hence your phone might be detecting a 5 GHz network. Also consider that your Wi-Fi could be set to ‘hidden’ in its Settings; please check you modem or router’s settings.

Connect the USB Wi-Fi antenna

Connect the USB Wi-Fi antenna to any of the USB ports available and wait for a few seconds for the system to properly recognize the dongle. Both front and back USB port can be used.

Enter your Wi-Fi Password

Enter the password of your Wi-Fi then click Connect.

Click the ‘Eye’ icon opposite the ‘Password’ to see the characters you have selected.

If successful, the recorder will be connected to your Wi-Fi. Click OK and Apply.

Tip:If the Wi-Fi dongle needs to be removed, click the “USB Wi-Fi” button on the Menu Bar (next to the date & time), then click “Safely remove USB Devices”. Remove the Wi-Fi dongle then click “OK”.

Security and Freedom Combined

Swann gives you the flexibility to place your recorder wherever without sacrificing a reliable connection with the SWACC-USBWIFI. This provides you with the newest security options whether you choose to use wireless technology or the tried-and-true wired connection.

How to Setup Cloud Storage on a Wireless Recorder

Swann’s V8 recorders now has the feature to save images or recordings through Cloud which might be more accessible to you without being on the unit itself. This can serve as another way to get notified when there’s a movement detected on one of your cameras.

NOTE: A recorder with Agent version 4.2 and above that is paired to a Swann Security account with paid subscription will not have the Dropbox option as it will now use Swann’s Cloud server. Visit Why Is Dropbox No Longer Available in the Swann Security App to learn why.

Couple of things to prepare:

Setup

1.On Swann Security app, go to Menu > Dropbox.

2.Choose your recorder that you want to setup.

3.It will open Dropbox app or Dropbox website will open (depends on what you have) – make sure you are logged in to the Dropbox account where pictures or videos will be saved.

4.Allow – choose this to allow Swann Security to gain access on Dropbox.

5.COMPLETE! – it will go back to the Swann Security app once you chose Allow. Tap again the recorder and this message (image at the right) should appear.

In case it repeats step 3, just cancel it or go back, then you’ll see this message (image at the right).

Enable Cloud Notification

…and you’re DONE! Now every time the recorder detects movement, it will then send it to your Dropbox.

Be aware of the following:

How to Factory Reset Your Recorder

Default Settings VS Factory Reset

To load settings to default in recorder models, you must be logged into the recorder via TV and mouse or computer software.

How to restore settings to factory default via TV and mouse

You must know the user name and password of your recorder in order to do this method. If you do not know the password, you need to perform a password reset instead. See How to Reset the Password or Get the Recovery Code of Your Recorder

1.Right click on Live View or go to the Task bar.

2.Choose the first icon: Setup.

3.Go to Advanced > Maintain (tab).

4.Click on Load Default.

5.Do one of the following based on your intention:

1.Check one or more boxes if you only want to restore a setting that you changed before but it had stopped working prior. E.g. Select Network if you changed routers. Select Record if you had changed the schedule before but it stopped recording.

2.Select ALL if you want to reset every setting as if you are to .

If you selected All, you will be taken to the Startup Wizard to set up a new password and email for recovery. See the following on how you want to proceed:

How to restore to factory default via PC

The DVR or NVR must already be added in the software beforehand and is online in order to do this method. If your DVR or NVR has not been added, you need to perform a password reset instead. See How to Reset the Password or Get the Recovery Code of Your Recorder

Via HomeSafe View software:

Go to Control Panel > Group Device Management > Devices: hover over Device > click on Remote Config (wrench icon) > Advanced > Load Default > Check the appropriate box > Save.

Via Swann Security software:

Go to Device Management > Advanced > Load Default > Toggle the appropriate options > Save.
 

Warning: Once you have restored the recorder’s settings to default via software, you are required to set a new password via TV and mouse hardwired to the recorder. If you are unable to login to the Main Menu nor access your recorder via software, you need to do this: How to Reset the Password or Get the Recovery Code of Your Recorder

How to Reset the Password or Get the Recovery Code of Your Recorder

SwannView Plus Password Reset

Connect the DVR/NVR to a router or modem

Installing SwannView Plus or iVMS to your computer

Getting the MAC Address

Resetting the password

<p>The post Step-by-Step Guide to Wireless Setup first appeared on NVR IPCAMERA SECURITY.</p>

If you’re giving your device to someone else, make sure to also remove your device from the Ring app after performing the reset (scroll to the bottom of this page to see how).

Factory resetting your Security Camera will erase all of its saved settings, such as your wifi password. After performing a factory reset, you will need to set up your camera again from scratch.

If you are performing a factory reset as part of troubleshooting, click here to learn how to reconnect your Security Camera to your wifi network.

How to reset your Security Camera depends on which model you have. You can find out what model you have in the Ring app.

If you need a replacement screwdriver to remove the security screw you can get a Spare Parts Kit.

Ring Stick Up Cam Battery (2nd Generation)

How to Fully Reset Your Ring Security Camera

Outdoor Cam (formerly Stick Up Cam (3rd Gen)), Outdoor Cam Plus and Ring Stick Up Cam Pro

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Ring Spotlight Cam Battery

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Ring Indoor Cam (1st and 2nd Gen), Ring Pan-Tilt Indoor Cam, Ring Spotlight Cam Wired, Ring Spotlight Cam Pro, Ring Spotlight Cam Plus, Ring Stick Up Cam Elite, Ring Floodlight Cam, Ring Floodlight Cam Wired Plus and Ring Floodlight Cam Wired Pro

Removing your Security Camera from your Ring Account and app

Remember, after resetting your device, you will still need to remove it in the Ring app if you are giving it to someone else.

Devices

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Device Settings.

General Settings.

Remove this Device

and follow the steps on screen.

Important: The device’s new owner will not be able to set it up if you do not complete this step.

If you need help with factory resetting your other Ring devices, visit these articles:

Fixing offline devices

Learn tips to help troubleshoot and get your Ring device back online.

https://youtu.be/ZUvcGQCRyFk

How to know when your device is offline

If your device disconnects from wifi, you will see an offline icon in the Ring app. You can tap the icon to view an error code (eg., “P1-65”) and suggested troubleshooting steps.

You can find the status of your device in the

Device Health

section of the Ring app.

You might receive a push notification, test message, or email alerting you that your device is offline.

How to reconnect your device

Follow these steps to troubleshoot and reconnect your device to your network.

How to reset and reconnect your device

Hold the setup button for 10 seconds, and repeat the setup process:

Network

, tap

Change Network

and follow the prompts.

Device Health

to confirm reconnection.

Note: Wifi passwords are case-sensitive. If unknown, check the bottom or side of your router for the printed password.

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Device and environmental factors to check

Remove battery, charge, and reinsert.

Disconnect power, wait 30 seconds, reconnect.

Unplug the Bridge, wait 30 seconds, plug back in.

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Network configuration and performance factors to check

Learn how to check your signal strength.

A wifi extender, such as the Ring Chime Pro or an eero mesh network, can help boost the signal.

Run a speed test now

. If your internet is not performing as expected, contact your internet service provider.

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Special considerations for Ring Alarm Base Stations

unregister the Base Station

and repeat the initial setup process.

Note: All Z-Wave devices and Ring Alarm security devices will need to be factory reset before they can be reconnected to the Base Station.

Advanced network configuration

If your device still fails to connect after resetting and reconnecting, checking device and environmental factors, and confirming network configuration, you can try more advanced steps to adjust your network settings. If you’re unfamiliar with making network changes, consult your internet service provider or network equipment manufacturer for assistance.

Adjusting Firewall Settings

When the firewall settings on your router are too strict, it can cause Ring devices to fail setup or not display live video.

set up port forwarding

Addressing double network address translation

Double network address translation can occur when you have multiple routers, which can cause issues with Ring device setup, connectivity, and video delivery. To resolve, implement one of the following solutions. If you are unfamiliar with these steps, contact your internet service provider.

Important: Apply only one solution at a time.

enable bridge mode

to disable functions, such as wifi broadcast, on the bridged device and enable reduced functionality, allowing the data to pass through unhindered.

enable

Access Point mode

to turn the secondary router into a simple wifi access point and disable all functions, except wifi broadcast.

Finding Your Ring Doorbell or Camera Model in the Ring app

Not sure which Ring device you have? You can see which doorbell or camera model you have in the Ring app.

How to find the model of your Ring device

more (•••)

on the camera you want to access.

Settings

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Device Health

tile.

Product Name

model.

Looking for accessories?

We recommend to visit Ring.com and use the filters to narrow down your search.

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How to completely reset your Ring Video Doorbell

If you need to factory reset your Ring Video Doorbell either because you want to give it away or as part of troubleshooting, follow the steps below.

Factory resetting your Video Doorbell will erase all of its saved settings, such as your wifi password. After performing a factory reset, you will need to set up your doorbell again from scratch.

If you are performing a factory reset as part of troubleshooting, click here to learn how to reconnect your Video Doorbell to your wifi network.

How to reset your Video Doorbell depends on which model you have. You can find out what model you have in the Ring app.

Ring Video Doorbell (1st Generation)

Ring Video Doorbell (2nd Generation) and Battery Video Doorbell

Ring Video Doorbell 2

Note:

On most doorbells this will have an orange dot

Ring Video Doorbell 3, Ring Video Doorbell 3 Plus, Ring Video Doorbell 4, Ring Battery Video Doorbell Plus and Ring Battery Video Doorbell Pro

Note:

On most doorbells this will have an orange dot

Ring Video Doorbell Wired, Ring Video Doorbell Pro, Ring Wired Video Doorbell Pro (formerly Video Doorbell Pro 2) and Ring Video Doorbell Elite

Note: On Video Doorbell Elite the setup button is in the top right corner, above the camera; on most doorbells this will have an orange dot

After resetting your Video Doorbell, you will still need to remove the device in the Ring app if you are giving it to someone else.

Device Settings

General Settings

Remove this Device

Note: The new owner will not be able to set up the Video Doorbell if you do not complete this step.

If you need help with factory resetting your other Ring devices, visit these articles:

<p>The post How to Fully Reset Your Ring Security Camera first appeared on NVR IPCAMERA SECURITY.</p>

Introduction​

Hikvision’s ANPR cameras offer an economical solution for automatic number plate recognition and vehicle monitoring. However, selecting one from their wide array of models can be daunting. This guide explores the main things to consider when picking an ANPR camera and compares in detail some of the most popular options specialised for entrance and exit scenarios, such as car park access, gate barriers, and even quieter road settings, to help you choose the best model suited to your specific requirements.

Key Factors to Consider​

Focal Length:​

One of the most crucial factors when selecting an ANPR camera is the distance from the camera to the number plates being read. Longer distances require a longer focal length, typically resulting in a higher cost. Hikvision’s ANPR models generally come with two motorized zoom lens options: a 2.8-12mm lens, perfect for short-range detection up to 13 meters, and an 8-32mm lens capable of reading plates from distances of up to 35 meters. Models with more optical zoom options also have stronger infrared (IR) LEDs to enhance visibility in low light at those greater distances, which is a large part of why they are more expensive.

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Third-party Integration:​

You also need to consider any third-party integration requirements. Several of Hikvision’s newer ANPR cameras offer a Wiegand output, allowing for seamless transmission of number plate data to third-party access control systems and software like Paxton Net 2. However, not all models have one, so you should check the camera’s datasheet if this kind of integration is a priority for your project.

Installation Conditions:​

The three cameras highlighted in this guide are designed to withstand a variety of conditions due to their IP67 ingress protection rating and IK10 impact resistance, along with NEMA 4X anti-corrosion housing. They are also equipped with built-in heaters, enabling operation in humid environments and temperatures as low as -40°C. Again, these things are not a guarantee in all ANPR cameras, so check the specifications of any other model that you’re considering to make sure it’s suitable for the intended environment.

Vehicle Speed and Detection Capabilities:​

The cameras compared below can effectively read plates on vehicles travelling at speeds of up to 99mph (120km/h) under optimal conditions and when installed central to the vehicle. However, for major roads, consider the more industrial iDS-TCM range of cameras, which have a more powerful AI ANPR engine for superior accuracy at high speeds, enhanced hardware, and can cover multiple lanes. Additionally, these models feature traffic flow detection capabilities which tell you average vehicle speeds, congestion levels, and even vehicle make and colour. For many applications, the more budget-friendly options covered in detail below, which focus on reading numberplates, should suffice.

Key Camera Overview & Comparison Chart​

iDS-2CD7A26G0/P-IZHSY​

This is what we find to be the best-selling and most affordable ANPR camera which is also extremely reliable. Although it has just a 2MP sensor, this is sufficient for the camera to read plates when properly positioned and zoomed in. It includes all essential functionalities for basic ANPR and third-party integration, with two focal length options: a 2.8-12mm lens for close-range detection up to 13 meters, and an 8-32mm lens for installation at distances of up to 35 meters. Additionally, like the other two models below, it allows you to upload a blocklist and allowlist of up to 10,000 number plates which can be used for automatic alerts and barrier control.

iDS-2CD7A46G0/P-IZHSY​

This model is essentially the higher-resolution 4MP version of the previous camera and has all of the same features. While the 4MP resolution is greater, this does not improve the detection range. However, in well-lit conditions, the sharper image can enhance sharpness and give more information about the vehicles, their drivers, and the rest of the scene.

iDS-2CD7A45G0/P-IZHSY​

When positioning the camera within 35 meters isn’t feasible, this camera, with its 4.7-118mm focal length, is an excellent alternative, as it’s capable of reading plates from distances up to 100 meters. Again, the 4MP model offers more visual detail in daylight as well. However, an important thing to keep in mind is that, unlike the other models, it does not come with Wiegand output. Other than this, it has very similar specifications to the other two models.

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Models for Specialist Applications…​

It’s essential to remember that most ANPR cameras are specifically designed to capture the number plates of vehicles moving quickly through their field of view. To achieve this, they use optimized sensors and image settings, including low exposure times, which prevent highly reflective number plates from appearing overexposed in infrared mode. As a result, at night, the surrounding scene may appear very dark leaving just the numberplate visible, but this ensures the most reliable performance.

However, if you require an ANPR camera that also gives a good picture of your scene in any light the iDS-2CD8A46G0-XZHSY and iDS-2CD8A86G0-XZHSY DeepinView TandemVu Bullets are excellent choices. These models have two lenses: a fixed lens for a wide view of the area and a varifocal which can be used for ANPR. They are hybrid-light models with both IR and white light LEDs for low-light viewing, depending on what works best in the space, and they also have a blue glass module which helps to prevent ghosting.

Some of the Ultra Series PTZ Cameras also have ANPR functionality, which will be specified in their datasheets. These are useful for reading plates anywhere in a very large scene from a distance due to their great zoom capabilities.

For environments prone to dirt, dust, or salt exposure, the iDS-2CD8A47G0/SC-ZY Self-cleaning Bullet can serve as a low-maintenance option with 2.8-12mm and 18-32mm lens options. Although it is not exclusively an ANPR camera, it can read, store and compare car registrations. Its 2L cleaning solution tank can sustain automated cleaning for up to two years (assuming weekly self-cleaning). However, this camera does not have built-in LEDs and is a ColorVu camera, meaning it requires sufficient ambient light in the scene to read number plates reliably.

For places where getting power and internet access is challenging, the DS-2XS6A46G1/P-IZS/C36S80 Solar ANPR Camera Kit is perfect. It comes with 2.8-12mm and 8-32mm lenses. You’ll need a 4G SIM and microSD card, but these things make the camera easily portable and re-deployable.
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Hikvision’s ANPR installation guidance document is also attached to this guide, which we strongly recommend reading if you’re considering purchasing an ANPR camera as it takes you through how to correctly deploy to ensure the best possible performance.

As always, if you require any more advice on information to help with your camera selection, please do not hesitate to get in touch with us or create a post in this forum with your questions!

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Pain Points

License plate recognition is a convenient and highly efficient solution for secure vehicle access control. However, customers often need technology solutions that work with their own existing set up. For example, they need to implement an ANPR camera in an existing access control system as a reader. Normally they would need an additional Wiegand Module to make the whole system work.

Hikvision’s ANPR camera already has a built-in Wiegand Interface Module, which converts license plate information to the Wiegand numbering system. This makes it much easier to add ANPR to existing access control system.

System options

Highlights

24/7 license plate recognition

Which Hikvision ANPR Camera Should I Buy in 2025

PTRZ dome technology

Faster installation and maintenance using motorized Pan, Tilt, Rotate, and Zoom functions with remote control

Values

Highly efficient

Built-in Wiegand

Safe

Reliable

Application Scenarios

Villa

Hotel

Industial park entrance

Office private parking

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<p>The post Which Hikvision ANPR Camera Should I Buy in 2025 first appeared on NVR IPCAMERA SECURITY.</p>

Do I need to pay for a subscription service to view video captured?

The camera supports both memory card storage and cloud storage(optional).

Please insert the card after powering off the camera. Then power on the camera. The camera will automatically read the memory card.

How to set up Memory card in the Wansview Cloud app:

Devices page → select one device → Memory card storage → turn on Memory card storage and set up recording schedule → select storage mode → check the storage space and select file storage methods.

Please note: Battery cameras do not support continuous recording.

Can the camera work with mobile Phone’s Hotspot?

Yes. In this way, you need to have two mobile phones, one phone as WiFi router, another phone to pair the camera to mobile phone’s hotspot.

Warm tips:
1. WiFi frequency please select 2.4Ghz WiFi if the mobile phone’s hotspot has both of 2.4G and 5G WiFi frequency.
2. WiFi encryption please select WPA2-PSK(AES).
3. In order to make camera stay connected with phone’s hotspot, the phone’s hotspot must be running all the time, otherwise, the camera will go to offline.

Wansview Security Cameras Setup Guide

How Can I Listen and Talk to the camera?

How Can I Listen and Talk to the camera?

When the camera shows “online” on the wansview app, access to the live video, enable the “Microphone” and “Speaker”. Please hold the button “Hold Talk” when talking.
If can’t hear at camera end, please check the below details:
a. Make sure that “Hold Talk” button is pressed when talking.
b.Please check that wansview App has permisison to access your phone’s microphone.

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Why I can’t access the camera when I am outside? But it is working when my phone and camera connect the same WiFi.

1. If you are using cellular data to view the camera, please be sure that Wansview app has the permission of data usage on your phone.(phone settings—app management-Wansview APP-cellular data permission).
2. If the camera is not online when the phone is using 4G date, the problem might be your router’s firewall prevents outside network to access your camera.
If the firewall is on, you can access to the Web page of Router to turn off the firewall as the instruction of this link: http://www.wikihow.com/Access-a-Router
3. If the camera is online when the phone is using 4G date, but when your phone and computer are connecting your office WiFi, you can’t access the camera,

the problem might be the network that your phone or computer is connecting can’t access the Internet.

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Failed to connect the camera to WiFi using Ethernet cable?

1. Make sure that you selected the 2.4Ghz WiFi to connect, 5GHz WiFi is not supported!

2: Make sure that the WiFi password you entered is correct.

Attention: If you don’t know these WiFi information, please check it from your router’s Web page.  Below is a link on how to access to your router:http://www.wikihow.com/Access-a-Router

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The camera works well with Ethernet cable, but doesn’t work after unplugging the Ethernet cable ?

The problem should be the camera doesn’t configure WiFi connection, you need to setup WiFi connection for camera, please do below operation to make the camera work with WiFi:
1. Connect the camera with Ethernet cable, keep the camera online.

2. Tap the Gear Button on app — Advanced setting — WiFi setting — choose your 2.4G WiFi — input WiFi password (no more than 31) — tap check mark.

If the app shows “WiFi set up success”, now can unplug the Ethernet cable from camera.

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The camera shows offline after moved to other location?

First,please make sure that the camera had been connected to WiFi.
Second, if the camera had been connected to WiFi, please check the WiFi distance from the camera to router:
For Wansview indoor camera , the distance should be within 25-30 feet.
For Wansview outdoor camera , the distance should be within 45-50 feet.
If the location you moved  has the different network, you need to setup the camera again as it is new.

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How can I update the camera firmware?

Non cloud cameras：
As each camera has different firmware and different way to update, so we do not offer to do it on your own.
And generally, if the camera works well, you do not need to update, the factory firmware version is the most compatible with the camera.

Cloud cameras:
1. Please make sure that your camera is online.
2. Please tap settings- Device information and click firmware version to update the firmware version to the latest one.

If it is necessary to update the firmware, you can request the newest firmware of the camera from our service by telling us about your problem and the current firmware and camera ID (SN) of your camera.

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How long can the camera record with a 128GB SD card?

For the 128GB SD card, the camera can record 1080P videos for 4 days, and 480P for 24 days.

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Why the Wansview security camera image is blurry? How to fix it?

The problem should be the camera lens is out of focus during transportation.

Please rotate the lens counter clockwise slowly several times until the camera image shows clear on Wansview APP.

Night vision doesn’t work at night?

Please go to the live video stream to check whether the IR night is not on.
If the night vision is not work even you open the IR light, please try to reboot the camera.
Besides, please check the locating place of camera. It is not allowed to place the camera to the glass window for looking outside. Because the glass can refract the infrared lights.
After the check, if the night vision still doesn’t work, it means that the IR-Cut light is defective.

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Why the microphone and speaker of outdoor camera don’t work? Wansview W4

Wansview outdoor cameras W4 don’t have microphone and speaker functions.

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Why I can’t find the videos even though the SD card is installed?

a. Please be sure that the SD card is installed appropriately.
b.If SD card is inserted but can’t be read, please tap “Format SD/TF”.
c.Please confirm whether the SD/TF card recording button is turned on or not.

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How many users can view this camera at the same time?

4 users can view this camera at same time. The first account to add the camera is primary account, use this account to share the camera to your family or friend. Be noted, only the primary account can control the camera, other 3 users only can check the living stream.

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Does this camera alert your phone when there is motion detected?

Yes, when an alarm is detected, the camera will send notification to your phone immediately, tap the notification you can check the alarm video.

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Can the camera work without subscribing to Cloud Storage or installing micro SD card？

Yes, you can use the camera directly, just connect the camera to 2.4Ghz WiFi, and then can view camera with Wansview Cloud App anywhere and anytime.

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How much are the cloud suscriptions?

We have 3 cloud plans for your options.
Here are their price :
1. Basic Plan – $6.99/month, $19.99/quarter, or $69.99/year. It can add up to 3 cameras and rolling 7-day alarm recording.
2. Extended Plan -$9.99/month or $99.99/year. It can add up to 5 cameras and rolling 7-day alarm recording.
3. Pro Plan – $16.99/month or $169.99/year. It can add up to 7 camears and rolling 7-day alarm recording.

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So does the camera need to be plugged into a power supply AND plugged into the modem/router with an ethernet cable?

This outdoor security camera needs to be plugged into a power supply all the time while it’s working.
But you can choose it to connect via WIFi or Ethernet cable. It’s up to you.

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How to solve the common error code of cloud cameras?

Q1: Request denied, plsease check the network proxy -error code of 999.

A1: 1) Check whether your phone is connected to a proxy Wi-Fi or your phone is set a network proxy.
2) Try to change another Wi-Fi or use 4G cellular data.

Q2: Error code of 5403.

A2: Check the phone time is set correctly and please sync the phone time to network time.

Q3: Connect fail- error code of 7103.

A3: Request of playing camera video is timed out currently,  please try again later or reboot the router.

Q4: Connect fail- error code of 7106.

A4: No response of playing camera video. Please try again later or reboot the router.

Q5: Connection failed-error code of 7003

A5: Failed to play camera video, please try again later or reboot the router.

Q6: The request failed. Please check your internet connection-error code of 54.

A6: 1) Please reboot your camera then try again.
2) Delete the camera from Wansview Cloud App then reconfigure it to your Wi-Fi again.

Q7: Expected URL Scheme ‘http’ or ‘https’ but no colon was found-error code of 6-1.

A7: Reboot your camera then try again.

Q8: Java empty string error and doesnt connect-error code of 6200.

A8: 1) Close the App from phone background then open it again to log in.
2) Reboot your camera then try again.

Q9: Invalid parameter-error code of 4200.

A9: 1)Reboot your camera then try again.
2) Delete the camera from Wansview Cloud App then reconfigure it to your Wi-Fi again.

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The blue light keeps flashing quickly and won’t pair on the App after QR code scanning successful.

1. If the camera didn’t indicate “wifi connection failed”during setup, the reason could be the camera didn’t obtain an IP address from the router;Please make sure the DHCP configuration is enabled on router settings and chekc whether you’ve turned on the MAC address filter or other filter settings on router.
2. If camera indicates”wifi connection failed”, please find the corresponding troubleshooting methods to check it.

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The blue light keeps flashing slowly and won’t pair on the App after QR code scanning successful.

1.Please check the firewall settings on your router. If it is on, please turn it off.
2. Please reboot the router and camera then try again.

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If the camera indicates “pairing success”but it shows “offline”or “connecting”status on Device page.

1.Please exit Wansview Cloud APP from your phone then restart it again to log in account.
2. Please reboot the router and camera then try again.

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During setup, if the camera indicates “wifi connection failed”.

1. Please reconnect your phone to this Wi-Fi and check whether the Wi-Fi SSID and password are correct.
2. Please confirm that the distance between the camera and the router is not too far.
3.Please check that the connected Wi-Fi SSID is for the 2.4GHz WIFI band not 5GHz.

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The cloud storage doesn’t save any video.

1. Check in the Cloud page, see if the camera has been added to the cloud storage plan and whether the cloud storage plan is expired.
2. Tap the camera which is already added to the cloud plan to check whether the cloud storage is activated and whether the recording time is set correctly.
3. The motion alarm is triggered only when the camera detects motion. The cloud camera does not support 24-hour continuous video recording.
4. If the camera still doesn’t record anything, we suggest you remove the camera from the APP by clicking Setting–Device management–Delete camera, and reset the camera by pressing the reset button for 5 seconds, do the configuration again.

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You have subscribed to the cloud service and the camera is active in the cloud storage plan, but on the Device page, it shows that the cloud storage is not subscribed.

Please remove the camera from the cloud plan and then re-add it, activate the camera and set the recording period again.

What kind of brands, format and capacity of TF card that the cameras are compatible with ?

1. We recommned Class 10 TF cards from major brands like Kingston, SanDisk Samsung and such major manufactures.
2. Cameras support TF card capacity of 8G/16G/32G/64G/128G.
3. TF card format should be FAT32. We suggest formatting the TF card on App at first if it’s the first time to use the card.

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Motion alert is on, but there is no alert video.

1. Enter the settings page on the APP to see if motion alert is enabled.
2. Check whether motion alert sensitivity and schedule are set correctly;
3. Reboot the camera and check if  there are alert videos after triggering the motion detection;
4. Confirm the network connection and ensure that the upstream bandwidth is sufficient to transmit alarm video. We recommend a minimum of 1Mbps upstream bandwidth for each device.

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After firmware upgrade on App, camera only has a solid red, and resetting camera has no response.

1. Unplug and plug the power cord in the camera, and wait for about 10 minutes to check if the camera gets to work normally.
2. If the camera has a network cable, plug in the network cable, and then unplug and plug the power cord in the camera, and wait for about 10 minutes to check  if the camera gets to work normally.

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A new firmware version is detected, but the upgrade has always not been successful

1.Ensure that the network connection is great and the bandwidth is sufficient;
2. Reboot the camera by unplugging the power cable and then plugging it back in. Then click on the upgrade again on the app.

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While panning/tilting the Wansview ptz camera, the video and audio are lagged badly.

While rotating the camera, sometimes bitrate increases suddenly in a result of the pixels changing a lot .

The network bandwidth is not fast enough so it will be lagged, but normally it will be stable soon.

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When use Alexa to display live video, it shows “camera is not responding”.

1. Open and log in on Wansview App, check whether the camera is online and can play live video or not.
2. Reboot router and Echo devices then try it again.

How to connect Wansview Cloud cameras to Alexa ?

1. Open the Alexa App and log in your Alexa account. If you don’t have an Alexa account before,please create a new Amazon account on this page.

2. After log in, Alexa App will ask you to finish your personal settings. You can follow the guide to finish it.

3. On the home page of Alexa App, please click menu and choose “Skills&Games”.Click search icon and search”Wansview Cloud”.

4. Click Wansview Cloud-choose “Enable to use”–log in your Wansview Cloud Account,then your account will be linked with Alexa.

5. Please go to [Device] page of Alexa App-click”+”–choose [Add Device]–choose [Others]–then Alexa will find all cameras that are connected on your Wansview Cloud account.

6. You can add all found cameras to Alexa, but one time can only add one camera. After added, you can click【Devices】-【All Devices】to check all cameras.

7. After this, you can command Alexa Echo Show or Echo Spot showing your cameras at anytime.

I can’t log in to the account when using mobile data, it shows an error with “JSON could not be serialized because or error: the data could not be read because it is not in the correct format (200).

Dear Uk Customer,
Sorry to hear that you cannot login your wansview cloud app because of the error message.
It is because Vodapone (UK )changed some security settings on Vodapone Secure Net and blocked the our site and you have to add our sit “ajcloud.net”url to my trusted sites via the Vodafone app (We also contacted Vodapone to help us add the whitelist to the vodapone too) Or you could visit the 2 below links and if they are prevented, please click “show more details” and allow to “visit the website”, then login the wansview account on the app again.

https://uac.ajcloud.net/api/v1/health
https://uac-acc.ajcloud.net/api/v1/health
If you need further help, you could also contact vodafone on social media, by calling 191 from Your Vodafone mobile, or by speaking with webchat http://vdfn.co/Contact.

Any other questions about the problem, please feel free to contact us.

How to Share Wansview Cloud Camera to Other Phone?

When the camera is online, tap . Setting-Invite family members, then click . to invite new member

Then Select one app to send the invitation link to other member.

The shared member should download the Wansview Cloud app, and register a new account to receive the camera.

Open the link the sharer sent, then click “Receive” and “OK” to receive the shared camera.

Attention: The link will be expired after 30 minutes, if it is expired, please contact the sharer to share the link again.

Why I can’t receive the activation email when I sign up a new account on App?

1. Please kindly check the junk mailbox. 2. Please contact our support team with your account email, we will activate your account manually.

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Does this camera support SD card?

Yes, this outdoor camera support max 128GB Micro SD card(Not included), SD card slot is on the bottom of the camera.

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How to replay the motion alarm video for free without subscribing Cloud service?

User could enable alarm recording to SD card on APP, or you also could replay 10s alert video from the Alert page directly. Video is supported to download and save to your phone at no extra cost.

How to share your camera with family members to let them view live video on Wansview Cloud APP?

1. Please ask your family to register a new account with his own email information and then access to APP at first.

2. Then you should tap “Invite family member” under settings page to send the invitation link to your family from your phone.

3. Share people will receive a message on his account and need to tap accept the invitation.

<p>The post Wansview Security Cameras Setup Guide first appeared on NVR IPCAMERA SECURITY.</p>

1. Wi-Fi Range Extender:

2. Mesh Wi-Fi System:

3. Powerline Adapters:

4. Reposition Your Router:

5. Upgrade Your Router’s Antenna:

6. Consider a Wired Connection:

Important Tips:

Alternative

Extending WiFi coverage to support an outdoor wireless security camera requires ensuring a strong and stable signal in the camera’s location. Here are practical methods to achieve this:

1. Position the Router Strategically

2. Use a WiFi Extender or Repeater

3. Install a Powerline Adapter with WiFi

4. Upgrade to a Mesh WiFi System

5. Use a Dedicated Outdoor Access Point

6. Upgrade the Camera’s WiFi Antenna (If Removable)

7. Check for Interference

8. Switch to a Wired Connection

9. Test Signal Strength

Would you like guidance on selecting specific equipment or troubleshooting signal issues?

By considering these options, you can effectively extend your Wi-Fi range and ensure a reliable connection for your outdoor security camera.

Deploying outdoor WiFi is always necessary for deploying outdoor wireless security cameras. There are many options for extending WiFi. The optimal choice depends on the places and environments in that outdoor wireless cameras are installed.

There are two advisable solutions to extend the WiFi just around your house’s outdoor perimeter within 100 meters (300 feet). A network extension to the remote location farther than 300 feet will need a point-to-point wireless bridge.

1. Near Site WiFi Extension to the Outdoor Wireless Security Cameras (up to 100 meters or 300 feet)

It’s hard for WiFi signals to penetrate wire-filled stucco walls or stone walls. To provide strong WiFi outside for the outdoor cameras, one WiFi extender installed outdoors would avoid the stifling impact of walls on WiFi signals. There are two kinds of products—Powerline WiFi extenders and outdoor WiFi access points—to provide WiFi outside the home.

1.1 Near Site Outdoor WiFi for Cameras: Powerline WiFi Extenders

If you install your outdoor wireless camera under your eaves or in the backyard, plugging in a powerline WiFi extender around is an excellent way to solve the outdoor WiFi issues. As the powerline adapters are rated as indoor devices, a covered patio or waterproof electric box is needed to stand the harsh outdoor environments.

TP-Link TL-WPAxx series powerline wireless adapter kit is the easiest solution, providing two powerline adapters. One adapter installed indoors relays the data from the network cable to the power line. The second adapter broadcasts the WiFi signal to your cameras. Refer to the Outdoor Solution Guide for the installation tutorial and examples. The complete introduction of Powerline adapters will help you understand whether this solution is suitable for you.

1.2 Near Site Outdoor WiFi for Cameras: Outdoor WiFi Access Points

If your patio is not enclosed or the outdoor wireless cameras are installed further from your home, you may need an outdoor access point. TP-Link offers Omada EAP series omnidirectional outdoor access points for outdoor WiFi. They come with IP67 or IP65 waterproof and dustproof housing and a -30–70°C (-22–158°F) operating temperature range. They are designed to protect the outdoor access points against harsh outdoor conditions.

According to the areas of deploying outdoor cameras, there are two deployment methods. The basics are listed below. Refer to Get Outdoor WiFi with Outdoor WiFi Access Points for more details. Go to the Outdoor Solution Guide for the installation tutorial and examples.

1.2.1 WiFi Outside for Relatively Small Areas

One or two outdoor WiFi access points are deployed to connect the outdoor wireless cameras in relatively small areas. With the included passive PoE adapter, connect the Omada outdoor access points with your existing router to simultaneously provide data and power using a single Ethernet cable.

1.2.2 WiFi Outside for Relatively Large Areas

Several outdoor WiFi access points are deployed to connect outdoor wireless cameras across relatively large areas. The PoE switches or passive PoE adapters connect the Omada access points with a single Ethernet cable. Omada Mesh technology can wirelessly connect to the outdoor access points without additional cable if some access points cannot link to LAN ports. With Mesh technology, the maximum distance of extending outdoor WiFi can be multiple hundreds of meters.

2. Remote Site Network Expansion (More than 100 m and up to 30 km)

You can use the Pharos CPE series directional outdoor wireless antennas to build a wireless bridge to expand the network for miles. It is perfect for remote surveillance systems covering vast areas. You can also broadcast the wireless signals with an additional wireless access point on the remote site when necessary.

Refer to Pharos Solution to discover what Pharos products can bring. Go to the Outdoor Solution Guide for the installation tutorial and examples of Pharos wireless products. Refer to How to Connect Your Cameras from a Long Distance for using fibers to connect remote cameras.

3. Summary of Extending WiFi to Outdoor Wireless Security Cameras

So, ready to install your outdoor wireless cameras and choose the best outdoor WiFi solution. Let us know your idea about the outdoor WiFi on social media with #tplinkoutdoor!

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<p>The post How to Extend WiFi for the Outdoor Wireless Security Camera first appeared on NVR IPCAMERA SECURITY.</p>

What to do When Your Camera is Offline

The Solink support team is ready to help. Our team works with your location(s) to troubleshoot camera issues so that you can get back to recording as soon as possible. To do this, we check the following, based on your camera type:

Troubleshoot Offline Camera

IP Cameras: What to Look For

Solink support can identify what type of camera you have. IP cameras usually have one Ethernet cable connected to the camera.

These types of cameras optimize connection by getting power (Power over Ethernet, or POE for short) and transmitting data (sending data to the Solink system) over a single cable. A typical IP camera and Ethernet connection looks like this:

An Ethernet cable’s end looks like this:
​

Each camera will have an Ethernet cable that connects into a POE switch. In most environments, the switch will look similar to the following:

How to Troubleshoot an Offline IP Camera

Once you have found the POE switch, ensure that:

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Analog Cameras – What to Look For

Solink support can identify if your cameras are analog. Analog cameras usually have 2-3 cables attached – one for power, one for video signal, and one (optional) for an audio signal.

The different cables look similar to the following image:
​

If your cameras are analog, Solink supplies an analog encoder to your location. This device converts the old analog signal into digital so that we can record it properly on our system. A standard analog encoder is displayed in the following image:

Your analog camera video cables are connected to the rear side of the encoder.

The power cables for your analog cameras are usually wired to a CCTV power supply box, or are plugged into a UPS. The image below displays an example of a CCTV power supply box:

​

How to Troubleshoot an Offline Analog Camera

If an analog camera is offline, you will either see NO VIDEO text on the Solink interface (and Live Monitor, if applicable), or a black screen for some models. In this case, check the following:

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Status of the Solink Software

Solink support can help confirm that there are no issues with the Solink interface itself that would cause a camera to stop recording. Please feel free to reach out to us at any time to confirm if there are any issues.

Troubleshoot Live Monitor

Troubleshoot Live Monitor

Is your live monitor down? Use this guide to troubleshoot.

If you encounter any of the following issues, please read the instructions in this section to attempt to troubleshoot the issue or reach out to our support team via live chat, phone or email.

No Input/Blank Screen

If the live monitor displays no input or a blank screen, try troubleshooting the issue with the following steps:

1.Check if the recording device is turned on. If not, turn the device on (this could take up to 10 minutes). The photos below display two different models of the recording device, for reference:

2.

2. If the recording device is on but the live monitor is still not working, ensure the cables are connected correctly; you should have an HDMI cable connected to HDMI port 1 or port 2. Additionally, follow the cord and ensure that it is securely plugged in to your monitor as well.

3. Reboot the HDMI/VGA adapter (the device shown in the following image). To reboot this device:

TurboNAS Login Screen

Please let the support team know if this screen is displayed. Use live chat or send the team an email at How To Setup Nas For Hikvision Ip Camera

Frozen Cameras

If any cameras are frozen on your live monitor, try the following steps to troubleshoot the issue:

<p>The post Troubleshoot Offline Camera first appeared on NVR IPCAMERA SECURITY.</p>

What are the requirements for a custom audio file to import for the alarm audio?

The custom audio file will need to be a .wav mono audio file with a file size smaller than 512 KB with sampling rate as 8 Khz.

I cannot access my cameras remotely what are some possible reasons for this?

Question:

I cannot access my cameras remotely what are some possible reasons for this?

.

Answer:

Possible reasons:

How do i default a Hikvision IP camera?

Question:

How do i default a Hikvision IP camera?

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Answer:

1. Press and hold the reset button on the camera for a total of 1.5 minutes (90 Seconds).

2. After the first 30 seconds disconnect the network cable with your other hand, do not let up on the reset button. Wait 30 seconds.

3. Re-connect the network cable, again do not let up on the reset button. Wait 30 seconds.

4. Release the reset button.

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The camera is now in a factory un-activated state.

THis how to assumes that the camera is getting power over the eithernet cable. PoE

What kind of cable does the Covert/Pinhole camera use?

Question:

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What kind of cable does the Covert / Pinhole camera use?

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Answer:

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The covert/pinhole model cameras use a cable type called LMR-195 with a cable connector called RP-SMA Male on each end.

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Please note the supplied length of 8 Meters is the recommended maximum length of the cable and we can not guarantee the image quality once extended beyond 8 meters or by using 3rd party components. For replacement cables please contact our RMA department.

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Models:

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DS-2CD6425G0/F-11

DS-2CD6425G0/F-21

DS-2CD6425G0/F-31

DS-2CD6425G1-10

DS-2CD6425G1-20/E

DS-2CD6425G1-20

DS-2CD6425G1-30

How do I enable ONVIF on a Hikvision camera?

Question:

How do I enable ONVIF on a Hikvision camera?

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Answer:

Step 1: Log into the web interface of the camera

Step 2: Go to Configuration > Network > Advanced Settings > Integration Protocol

Step 3: Check on the ‘Enable ONVIF’ or ‘Enable Open Network Video Interface’ box

Step 4: Check on the ‘Enable Hikvision CGI’ box

Step 5: Set ‘Hikvision CGI Authentication’ to ‘digest/basic’

Step 6: Click on the ‘add’ button and create a ONVIF profile

Step 7: Click on the ‘Apply’ button on the bottom of the screen once you are done.

Hikvision All Cameras FAQ

Can I add a white/black list to an LPR camera using the NVR/DVR?

Question:

Can I add a white/black list to an LPR camera using the NVR/DVR’s web interface (logging into the IP address of the recorder) or local interface (monitor connected to recorder)?

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Answer:

No, the white/black list can only be exported and imported from the LPR camera itself. You need to log into the web interface (IP address of the camera in a web browser) of the camera to do so.

Why is my camera image pink/red?

Question:

Why is my camera image pink?

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Answer:

If your camera’s image is pink, that is due to the IR filter being stuck down when changing from night mode to day mode. A quick fix would be to give the camera a few firm taps, just to see if this will move the IR filter from the stuck position. If this doesn’t work, or if it gets stuck again the following night, the IR filter will most likely need to be repaired.

What is the difference between a “preset”, a “Patrol” and a “Pattern” on a Hikvision PTZ cameras?

Question:

What is the difference between  a “preset”, a “Patrol” and a “Pattern” on a Hikvision PTZ cameras?

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Answer: “Preset”

A preset is a saved position that a PTZ camera is currently at.

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Answer: “Patrol”

A patrol requires a series of presets to be added with a speed and delay setting. The presets act as waypoints for a patrol stopping at each preset along way as the cameras moves through the patrol.

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Answer: “Pattern”

A pattern is a recorded path of motion (similar to a macro) from start to end. A pattern is one fluid motion that is created with the PTZ control arrows and will typically have no stop points until the pattern hads completed.

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Why do I get video when viewing my camera by itself, but not in a group?

Question:

When viewing just my camera in fullscreen, I can see video. But when I try to view multiple cameras in, say, a 4×4 view, my camera is suddenly not appearing. Why is this?

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Answer:

When viewing a camera in fullscreen it is outputting the Main Stream, when viewing in multiple views it is by default outputting the Sub Stream. If the Sub Stream is not appearing, first you must verify that the camera has a Sub Stream to output in the first place. Cameras with multiple lenses will typically not have Sub Streams. If you have a standard camera that you are sure should be outputting a Sub Stream, you will likely need to default that camera. To do so, log directly into that camera’s web interface and navigate to Configuration -> Maintenance and select the Default option.

How do I log directly into my camera?

Question:

I need to log directly into my camera and NOT into the recorder. How can I do this?

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Answer:

The easiest way is to enable Virtual Hosting in your recorder. Simply log into the web gui of the recorder and navigate to Configuration -> Network -> Advanced -> Other and enable Virtual Host. Then go to Configuration -> System -> Camera Management -> IP Camera and you will be able to click the link next to the camera to log in.

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If, however the recorder either does not have the Virtual Host option or it is not connected to the recorder and therefore unable to virtual host into, you will need to navigate to the IP of the camera itself. To do this, connect your computer to the same source that the camera is plugged into.

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i.e. if the cameras are plugged into a switch, you must also plug into that switch. If the cameras are plugged directly into the recorder, you should also plug into the recorder.

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Once you do that, run the SADP tool to determine the IP Address of the camera, then enter the IP into a web browser and navigate to the login screen that way. Please note that you will also need to ensure that your computer is on the same IP Scheme as the IP you are trying to connect to.

Should I configure my events through the camera or from my NVR/DVR?

Question:

Should I configure my events through the camera or from my NVR/DVR?

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Answer:

If the camera is going through the NVR we recommend to make event configurations from the NVR

How do i find out if a IP PTZ camera supports the patrol and/or pattern function?

Question:

How do i find out if a IP PTZ camera supports the patrol and/or pattern function?

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Answer:

Check the data sheet for the camera at https://us.hikvision.com . If onmly “Preset” is listed. then the cameras does not support patrols or patterns.

Can I add analog cameras to my NVR?

Question:

Can I add analog cameras to my NVR?

.

Answer:

Yes, if you purchase an encoder. An encoder will take analog inputs and translate them into IP channels that you can add to an NVR through network ports.

How do I enable WDR/HLC/BLC on a Hikvision camera?

Question:

How do I enable WDR/HLC/BLC on a Hikvision camera?

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Answer:

** You cannot enable BLC or HLC if WDR is enabled/on. Either BLC and HLC is off and WDR is on, or vice versa.

** BLC and HLC cannot be enabled at the same time.

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What can I do if my camera has water damage?

Question:

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What can I do if my camera has water damage?

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Answer:

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In the event the seal is broken and the camera experiences water damage the camera will need to be replaced. The camera will need to have a intact seal and cannot function properly without said seal.Contact the place of purchase for warranty information, Hikvision RMA department or use the following link for additonal resources:

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https://us.hikvision.com/en/support-resources/warranty-rma/rma-policy

What is the difference between H.264 and H.265?

Question:

What is the difference between H.264 and H.265?

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Answer:

The main difference between these two encoding options is the video compression efficiency. H.265 is more efficient when it comes to bandwidth and resources when encoding the video stream. You should use H.265 unless it is causing errors or glitches on your device

How can I switch Hikvision TVI analog cameras to a different video mode (TVI, AHD, CVI or CVBS)?

Question:

How can I switch Hikvision TVI analog cameras to a different video mode (TVI, AHD, CVI or CVBS)?

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Answer:

Many of Hikvision TVI cameras support different hi-def modes. These mode can be selected by pressing and holding the small button on the camera or its pigtail.

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The cameras come set at the factory in TVI mode. to switch between the modes press and hold the button down for 5 seconds. You will hear a slight click then the camera will boot up in the next mode.

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Here is the sequence for switching modes: TVI, AHD, CVI, and CVBS

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If the camera is in CVBS mode. Pressing the button for 5 seconds will switch it back to TVI mode, which is factory default.

How do I get my RTSP stream?

Question:

I require my camera’s RTSP stream for external integration. How can I get this?

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Answer:

RTSP streams will all follow a formula that you can plug your information into.

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RTSP without Authentication (NVR/DVR/IPC/Encoder)

rtsp://<IP address of device>:<RTSP port>/Streaming/channels/<channel number><stream number>

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RTSP with Authentication

rtsp://<username>:<password>@<IP address of device>:<RTSP port>/Streaming/channels/<channel

number><stream number>

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NOTE: <stream number> represents main stream (01), or the sub stream (02)

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Example:

rtsp://173.200.91.70:10554/Streaming/channels/101 – get the main stream of the 1st channel

rtsp://173.200.91.70:10554/Streaming/channels/102 – get the sub stream of the 1st channel

How do I get to an analog camera’s menu?

Question:

How do I get to an analog camera’s menu?

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Answer:

In the PTZ menu of the analog camera you will need to call Preset 95. The TVI output of the camera must be used to get to this menu.

I have one of the TandenVu cameras. How do i set it up?

Question:

I have one of the TandenVu cameras. How do i set it up?

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Answer:

Follow the link below to view the YouTube video on how to setup and configure the TandeVu camera.

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https://youtu.be/KNvPA1LZFKM

How do I flip my image?

Question:

My image is upside down, how can I change it without re-mounting the camera?

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Answer:

You can do this by logging directly into the camera and navigating to Configuration -> Image -> Mirroring and adjusting it there.

How do I connect a Wi-Fi camera to Wi-Fi?

Question:

How do I connect a Wi-Fi camera to Wi-Fi?

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Answer:

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Here’s a link to a PDF file with the same steps as above (with screenshots):

https://www.hikvision.com/content/dam/hikvision/en/support/how-to/how-to-document/network-cameras/How-to-Set-the-WIFI-Function-for-HIKVISION-IP-Camera.pdf

Why does my Fisheye camera keeps telling me to install Direct X?

Question:

I’m trying to log into my Fisheye camera so that I can dewarp it, but it keeps telling me I don’t have Direct X even though I’ve installed it multiple times. What’s going on?

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Answer:

DirectX will not be correctly detected unless you are accessing the camera from the LAN. The easiest way to do this is to enable Virtual Host on the recorder through Configuration -> Network -> Advanced ->Other and then accessing the camera through Configuration -> System -> Camera Management -> IP Camera. Accessing it that way will allow you to view and modify your camera as intended.

I don’t see my Smart Events, where are they?

Question:

I just bought a brand new Pro Series camera and it says it does Smart Events, but when I click on the Smart Events tab they are not there. Where are they?

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Answer:

For these cameras they will be in your VCA tab.

How do I turn off the camera’s light at night?

Question:

My camera’s shines a bright light every night, how can I turn this off?

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Answer:

This is the camera’s Smart Supplemental Light for low light settings. If you wish to turn this off you can do so by logging directly into the camera’s web gui and navigating to Configuration -> Image -> Day/Night and disabling it there.

How do I stop the IR light from bleeding into my image at night?

Question:

How do I stop the IR light from bleeding into my image at night?

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Answer:

Please make sure that the foam ring on the camera is pressed firmly against the dome of the camera, as this blocks the IR light from reflecting into the lens. If the ring is dry/cracked and cannot press firmly against the dome, it may need a replacement.

Why is playback all black at night on my LPR camera?

Question:

Why is playback all black at night on my LPR camera?

Answer:

On the new LPR cameras, the day/night switch is set to “Video” rather than “Auto”. You will need to remote into the camera setting through the camera web interface and go to configuration>image>day/night switch and change it to auto.

Headlights are very bright at night and the LPR can’t read the license plate?

Question:

Headlights are very bright at night and the LPR can’t read the license plate?

Answer:

You will need to log into the cameras web interface and go to configuration>image>back light settings and enable HLC (Head Light Compensation). Set the toggle between 50-75.

What is sensitivity in my events?

Question:

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What is sensitivity in my events?

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Answer:

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The sensitivity of an event determines how much changes in pixels or amount of an object will trigger an event. The higher the sensitivity the fewer pixel changes need to occur for motion to trigger and the less of an object needs to be in the detection area for intrusion detection. Conversely the lower the sensitivity the more pixels need to change and more of an object needs to enter the detection zone. So events may not trigger if the sensitivity is to low

What does “Cannot connect to camera over xMP” mean?

Question:

I am trying to add a brand new camera to an older recorder, but it won’t connect and when I check the status message it says “Cannot connect to cameras over 5MP” or something similar. What does that mean?

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Answer:

Older recorders will unfortunately not be able to connect to higher resolution cameras. Please consult the datasheet of your device to determine its capabilities.

How do I turn off the supplemental light on a colorvu analog camera?

Question:

How do I turn off the supplemental light on a colorvu analog camera?

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Answer:

On the local interface (monitor connected to the DVR):

How can I find out what size micro SDcard my Hikvision camera can take?

Question:

How can I find out what size micro SDcard my Hikvision camera can take?

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Answer:

Go to the product page for the cameras on the https://us.hikvision.com and check out the cameras data sheet.

What speed of micro SDcard should I use in a Hikvision camera?

Question:

What speed of micro SDcard should I use in a Hikvision camera?

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Answer:

Class 10 or faster.

Where is my IMEI number on a Solar Camera?

Question:

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Where is my IMEI number on a Solar Camera?

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Answer:

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The IMEI number can be found using the web gui. The recommended browser is Internet Explorer or Edge running in IE Mode. After logging into the camera go Configuration > Network > Basic Settings > Wireless Dial > Auxiliary Functions. The IMEI number should be present on the screen as seen below:

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Why is the arming schedule important?

Question:

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Why is the arming schedule important?

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Answer:

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The ‘Arming Schedule,” primarily used in events such as motion and intrusion detection, is when the event is active and will trigger. The event will only work when the schedule is active. Such that if it is missing or there is a gap the event will not trigger. Many common issues arise when the arming schedule is set to be off during the night but active during the day. To find the Arming schedule remote into the camera via a web browser and go to Configure > Event > Select your event > Select the camera using the drop down > Arming Schedule Tab.

How do I raise the input volume on a camera that has a built in mic?

Question:

How do I raise the input volume on a camera that has a built in mic?

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Answer:

Why is my IVMS-4200 running so slowly?

Question:

My IVMS-4200 is really laggy on my computer, why and what can I do to speed it up?

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Answer:

The IVMS-4200 is a very powerful program that is streaming live video directly to your computer, so you may encounter situations where either your network or your PC are being bogged down by the amount of data being transmitted. The most common fix is to lower the resolution of the cameras through the recorder in System Configuration -> Record -> Quality/Parameters.

Why is my audio not being recorded?

Question:

Why is my audio not being recorded?

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Answer:

After making sure that the video type is video/audio, go to the storage schedule > advanced. In this menu, please enable “record audio”.

Where can I find camera firmware?

Question:

Where can I find camera firmware?

Answer:

Camera firmware can be found on our website, us.hikvision.com

I cannot update camera firmware? What are some reasons why?

Question:

I cannot update camera firmware? What are some reasons why?

Answer:

Reasons why the camera will not update are:

Where can I find camera firmware?

The camera firmware can be found at the us.hikvision.com web site.

-Use the search bar on top of the web page and input the camera model number to search for the camera.  Then click the picture of the camera to go to the camera’s web page.  The camera web page will have resources for the camera such as firmware (see picture example below)

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A direct URL to the camera firmware page will be https://us.hikvision.com/en/support-resources/firmware/camera (see picture example below).

-Enter the model number of the camera and select the magnifying glass icon to search.  The search result will list the camera and then expand the list to see the firmware.

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Where can I disable the supplemental light on my ColorVu camera?

Question:

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Where can I disable the supplemental light on my ColorVu camera?

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Answer:

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To disable the supplemental light access the camera with a web browser using the IP address of the camera.

Go to Configuration > System  > Maintenance > System Service.

Deselect Enable Supplemental Light

Do the solar cameras support PoE?

Question:

Do the solar cameras support PoE?

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Answer:

No it does not. The only way to power the camera is by using the solar panel it comes with.

How do I name my Cameras?

Question

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How do I name my Cameras?

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Answer

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There are two ways to name a camera:

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1) Access the recorder’s main menu and go to Camera > Display. Select the camera from the drop down you want to change. Use the Camera Name field below the camera selection field to name the camera then select save.

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2) Access the recorder via a web browser using the IP domain and log in. Select Configuration > Image > OSD. Enter te camera’s name in the field labeled ‘Camera Name’.

I have a older Hikvision camera on firmware 5.2.0 . After defaulting the cameras i can’t seem to be able to activate or get into the camera. Whats wrong?

Question:

I have a older Hikvision camera on firmware 5.2.0 . After defaulting the cameras i can’t seem to be able to activate or get into the camera. Whats wrong?

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Answer:

Older Hikvision cameras on firmware version 5.2.0 and lower did not require activation.Once a camera on firmware 5.2.0 firmware is defaulted. The password for the camera is “12345” without the quotes.

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Hikvision strongly recommends that for cameras on 5.2.0 and lower firmware be upgraded to newer version if the firmware is available. If the firmware is not available, it is strongly recommended that the default password be change to something more complexe.

How to trouble shoot my IP camera?

Question:

How to trouble shoot my IP camera?

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Answer:

Some troubleshooting techniques would be:

How to troubleshoot my analog camera?

Question:

How to troubleshoot my analog camera?

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Answer:

Some troubleshooting techniques would be:

How to troubleshoot Solar Camera?

Questions:

How to troubleshoot Solar Camera?

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Answer:

Some troubleshooting techniques would be:

Can I add a DS-HD1 to a mesh network?

Question:

Can I add a DS-HD1 to a mesh network?

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Answer:

No, we do not recommend that you use a mesh network with one of our doorbell units.

Where is the camera password for NVR 4.0?

Question:

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Where is the camera password for NVR 4.0?

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Answer:

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To find the camera password on the NVR 4.0 firm:

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1) Open the main menu and select the camera icon

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2) Select ‘List View’

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3) Press ‘Show Password

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4) Enter Admin password

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Where can i find my firmware package for a camera?

Question

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Where can i find my firmware package for a camera?

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Answer

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To find the firmware package remote into the camera and follow the steps

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How do I split my fisheye camera into 1 fisheye and 3 e-ptz?

Question

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How do I split my fisheye camera into 1 fisheye and 3 e-ptz?

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Answer

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Log into the camera with a web browser and the IP address. After logging into the camera go to the hardware tab on the left of the screen. Select the layout that you want then the camera will reboot. When using the 4 e-ptz or the 1 fisheye and 3 e-ptz the camera will create 3 additional channelsthat will also need to be added to the recorder

How do I change my analog camera’s signal manually?

Question

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How do I change my analog camera’s signal manually?

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Answer

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Analog cameras will typically have a button on the housing of the camera. This is not a reset button but the ‘Switch Button.’ To change between the signals press and hold the button for roughly 5 seconds. There may be an audible sound from the camera to indicate the change in signal.

Can I default a camera from my NVR?

Question:

My camera is no longer connecting due to me not having the password. Can I reset it through the recorder’s local gui attached to a monitor?

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Answer:

No, you will need to log directly into the camera via a PC in order to default it if it does not have a physical default button on the camera itself.

What should my camera’s bitrate be?

Question:

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What should my camera’s bitrate be?

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Answer:

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To find the recommended bitrate for a camera the recommendation is to download the network and storage calculator from us.hikvision.com. Using the calculator enter the information of the camera including resolution, framerate, scene complexity and encoding. The calculator will make the recommended bitrate. Below is an example using the calculator for a standard 4 megapixel camera.

How do I enable third stream on a camera?

Question:

How do I enable third stream on a camera?

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Answer:

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If I wire to an alarm input of a IP camera that is part of a Hikvision NVR, can I set the NVR to full screen monitoring and expect to see a single camera come up on the monitor connected to the NVR when the alarm input is triggered?

Question:

If I wire to an alarm input of a IP camera that is part of a Hikvision NVR, can I set the NVR to full screen monitoring and expect to see a single camera come up on the monitor connected to the NVR when the alarm input is triggered?

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Answer:

No, when setting up full screen monitoring. The alarm inputs of the NVR MUST be used. There is no option on a Hikvision IP camera to force down full screen monitoring to the NVR.

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IP Camera alarm inputs are typically used for camera stand alone situations.

What kind of supplemental light does my camera have?

Question:

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What kind of supplemental light does my camera have?

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Answer

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To determine the type of supplemental light a camera has check the datasheet found on the camera’s product page.

below is an example of what is on a datasheet.

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What recorders will work with the DS-2CD2387G2P-LSU/SL and DS-2CD2T87G2P-LSU/SL?

Question:

What recorders will work with the DS-2CD2387G2P-LSU/SL?

See chart below  – updated 07/24/2024

Answer:

Here’s a PDF document we have on compatible recorders for the DS-2CD2387G2P-LSU/SL, panoramic camera.

https://us-legacy.hikvision.com/sites/default/files/data_sheet/back-end_compatibility_of_2x87g2p_180deg_panoramic_colorvu_camera.pdf

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You can also find this document on our website.

https://us-legacy.hikvision.com/sites/default/files/data_sheet/back-end_compatibility_of_2x87g2p_180deg_panoramic_colorvu_camera.pdf

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Updated Chart : 07/24/2024

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How do I get my PTZ camera to perform a function on its own?

Question

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How do I get my PTZ camera to perform a function on its own?

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Answer

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If you want to have the PTZ camera go to a specific location or begin a pattern/patrol you will need to enable the ‘Park Action.’ The Park Action will make the camera go to a preset, patter, or patrol after an allotted amount of time. To get to the Park Action access the camera via a web gui using a computer, then go to Configuration > PTZ > Park Action

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Enable the park action to enable the fields for editing.

Park Time indicates how long the camera will wait before it performs the action this is measured in seconds ex. if you want it to wait 2 minutes then you will need to enter 120.

Action Type is what action will be performed typically you will see ‘Preset’ and ‘Patrol

Action Type ID will be which action will be used based off the quantity ‘Action Types’ ex. There are 3 different patrols for a camera and you want the second one to run then you will set the Action Type ID to 2

After making the appropriate selections select ‘Save’

How do I move the date and time or name on my IP camera’s display?

Question

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How do I move the date and time or name on my IP camera’s display?

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Answer

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To move the date and time or name of the IP camera you will need to access the camera using a web browser. After accessing the camera go to Configuration > Image > OSD Settings. The information you want to move will be in a different color typically red residing inside of a box. Use the mouse and click on the information within the box and drag it to the location that you want then select ‘Save.’

After activating two cameras on my POE switch. I am having problems with changing the IP addresses of each camera. They both have the same IP address. Whats wrong?

Question:

After activating two cameras on my POE switch. I am having problems with changing the IP addresses of each camera. They both have the same IP address. Whats wrong?

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Answer:

In general. Devices on the same switched network MUST have unique IP addresses withing the same network scheme.

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When two devices on the same network and scheme have the same IP address. Network error occurs or “Collisions” occur. These error can cause an entire network to go down in worst case scenarios. If this happens the offending device would need to be removed and the network switches and possibly the router would need to be rebooted to clear out the errors.

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To resolve this before errors start compiling. One of the devices with the duplicate IP address needs to be remove from the netowrk. The remaining device on the network with the same IP address as the device removed will need to have it IP address changed to a unique IP within the IP scheme of the network.

Then add the removed device back.

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If these are cameras. Then, from that point. Since the IP conflict hase been eliminated. They should work fine and be ready to add to a Hikvision recorder.

I have IP cameras going over a WiFi bridge back to the a Hikvision NVR. The camera come in and out & have green bars sometimes. What is causing this and how can I try to resolve this issue?

Question:

I have IP cameras going over a WiFi bridge back to the a Hikvision NVR. The camera come in and out & have green bars sometimes. What is causing this and how can I try to resolve this issue?

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Answer:

This is typically cause by AP used for bridging that can’t handly the heavy ammount of IP traffic. If replacing the bridge equipment is not an option. Try the following:

If the above steps do not work. Then replacing the WiFi bridge equipment will be needed.

How do I setup a Privacy Mask?

Question:

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How do I setup a Privacy Mask?

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Answer

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To setup the Privacy Mask access the camera using a web browser and the cameras IP address. Go to Configuration > Image > Privacy Mask. Select the camera from the ‘Camera No.’ using the drop down. Below the live view press the ‘Draw Area’ then slick and drag your mouse over the live view to draw a square over the area you want to cover. If you make a mistake press the ‘Clear All’ and start again. when completed enable the privacy mask bu checking the box next to ‘Enable Privacy Mask.’ Finally press the Save button at the bottom of the screen

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What recorders will work with the DS-2CD2T87G2P-LSU/SL & DS-2CD2387G2P-LSU/SL ?

Question:

What recorders will work with the DS-2CD2T87G2P-LSU/SL?

.

Answer:

Here’s a PDF document we have on compatible recorders for the DS-2CD2T87G2P-LSU/SL, panoramic camera.

https://us.hikvision.com/sites/default/files/data_sheet/back-end_compatibility_of_2x87g2p_180deg_panoramic_colorvu_camera_0.pdf

See chart below – 07/24/2024

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You can also find this document on our website.

How do I change the flashing frequency of a built in strobe light on a camera?

Question:

How do I change the flashing frequency of a built in strobe light on a camera?

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Answer:

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What do the Letters in the line crossing event mean?

Question

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What do the Letters in the line crossing event mean?

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Answer

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When creating a ‘Lines-crossing’ event there are the letters ‘A’ and ‘B’ on both sides of the line. These letter are to represent the direction the object will pass to trigger the event. Such that A<|>B means when the object will trigger crossing the line going either ways, while A|>B means when the object moves from ‘A’  across the line to ‘B’ it will trigger but not when it goes from ‘B’ to ‘A’. and vice versa for B|>A

Do my Hikvision cameras have default passwords?

Questions:

Do my cameras have default passwords?

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Answer:

No all cameras have a user created password OR the password will be the NVRs password

How do I edit Local Output settings (HMDI) on camera?

Q:  How do I edit Local Output settings (HMDI) on camera?

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A:

Some cameras have an HDMI output that you can hook up directly to a monitor, such as DS-2CD2185G0-IMS or DS-2CD2125G0-IMS.

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There is no “Menu Output” settings like an NVR/DVR that has an HMDI output, you will need to configure the settings for local output in the “Image” settings.

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Under Image go to “Other” then “Local Output” to turn the output on and change what resolution that it is using. If you are using the 1080p output on a lower resolution monitor, it will likely not show up at all, and it may seem like it isn’t working.

Why can’t I find ONVIF on my camera in Integration Protocol?

Question

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Why can’t I find ONVIF on my camera in Integration Protocol?

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Answer

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When accessing the integration protocol and ONIV is missing check if there is ‘Open Network Video Interface.’ Open Network Video Interface is ONVIF spelled out. IF the previous is not showing in the integration protocol then ONVIF will be enabled by default and the username and password is the same as the cameras username and password.

Can I set a custom schedule on a PTZ camera (scheduled task)?

Question:

Can I set a custom schedule on a PTZ camera (scheduled task)?

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Answer:

Yes, you can.

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** You can set multiple different tasks for 1 day.

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<p>The post Hikvision All Cameras FAQ first appeared on NVR IPCAMERA SECURITY.</p>

Difference between FC SAN, ISCSI SAN, DAS and NAS

SAN (Storage Area Network) Advantages

1) Share storage among different application servers.

2) Data is stored at a block level.

3) Physical elements of the SAN (servers, switches, storage arrays, etc.) are connected with Fibre Channel.

4) SAN is scalability and flexibility.

5) Storage can be added without disrupting the applications and different types of storage can be added to the pool.

5) Backups is centralized so reducing workload and providing greater assurance that the backups are complete.

6) Backup traffic never impacts users on the LAN.

ISCSI (IP Small Computer System Interface) SAN Advantages

1) iSCSI is a lower cost alternative to Fibre Channel SAN infrastructure.

2) Interconnect is Ethernet cable and the switches are Gigabit Ethernet.

3) Protocol used is TCP/IP.

Dahua NVR iSCSI NAS Setup

iSCSI presents volumes as a block storage device which makes them ideal for use by enterprise applications such as Microsoft Exchange and Microsoft SQL Server. In particular, the Microsoft iSCSI Software Initiator is the component of the overall iSCSI environment that makes it possible to make the iSCSI SAN attached disks appear to be local attached disks.

DAS (Direct Attached Storage) Advantages

1) The disks may be internal to the server or  in an array that is connected directly to the server.

2) Backups must either be performed on each individual server.

3) Storage can only be added by taking down the application server then adding physical disks and then rebuilding the storage. array.

NAS (Network Attached Storage) Advantages

1) NAS accesses data by file.

2) NAS manages its own file system.

3) NAS can be accesses across multiple operating systems.

4) NAS backups are more efficient. (With NAS feature called Snapshot provides an almost instantaneous way for the systems administrator to recover lost, deleted, or corrupted files.)

5) Administrators can assign shares, security settings as they would for a regular file server.

How to Setup iSCSI with Windows Server 2012

1. Log onto your Windows Server 2012 machine and launch the file explorer. Right click on Computer and select Manage.

2. Under the Server Manager screen select File and storage Services.

3. Now select iSCSI

4. Select “To create an iSCSI virtual disk, start the New iSCSI Virtual Disk Wizard” link.

5. Select the volume (or disk) that the virtual drive will live on and click next.

6. Name your Virtual Disk, and enter a description for filing purposes, then click next.

7. Define the size for your iSCSI Virtual Disk (must be above 32gb to work with Dahua NVR’s that support iSCSI), then click next.

8. Click New iSCSI target (target = NVR’s IP), then click next.

9. Name and describe the Target as you see fit, then click next.

10. Select Add and select “Enter a value for the selected type, then use IP Address as the type and enter your NVR’s IP Address, then click OK, then click next.

11. Now enable CHAP and enter a username and a password of 12 characters, then click next.

12. Click Create

13. Once all tasks are completed close out the setup wizard.

14. In the Server Manager window scroll down and you will now see your target IQN and iSCSI setup information.

15. Run PowerShell and enter in “ipconfig” in order to get the IP of your device, this IP will be inputted into your NVR’s settings.

16. Now log into your NVR

17. Select Setup

18. Select Storage then select iSCSI in the drop down menu and enter in the Server IP Address (the one returned on PowerShell) and configured port (the default is 3260), User name, and password, then click add on path and the NVR should automatically find the path. Select the path and click OK.

19. Now click add

20. Click refresh if your iSCSI doesn’t connect at first. In time it will initiate and connect, then click OK.

21. Click the advanced tab to configure your newly added iSCSI disk to a HDD group

22. Click the other tabs (main stream, sub stream, or snapshot) to configure where each channel will be saved to.

How to setup NAS Storage

NAS Storage Setup

NFS and CIFS , both of them are network protocol. NFS runs in Linux/Unix operating system normally. CIFS runs in Windows system normally.

Dahua Camera supports NAS which is only based on NFS, so there must be on NFS server to running NFS service , otherwise cameras are impossible to send recording/images by NAS mode.

Users can install one NAS devices , for example our ESS, EVS5000 both have NAS function. Of course users can create their own Linux server based on any Linux system. For example Ubuntu/CentOS/Fedaro/Redhat.

Testing Demo Example

Condition:

1)One PC which is installed Ubuntu 14.04 and running NFS server already.

2)One Bullet Dahua IP camera , set NAS storage mode already and add PC server’s address / storage path into.

PC ‘s address:192.168.10.68 IP camera address: 192.168.10.246 NFS Path: \home\gaivmaple\nfs

3) please don’t worry about NAS server password, IPC still can record in it.

How to Setup NAS Recording

https://dahuawiki.com/images/f/f0/NASRecordingSetup.pdf

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• Dahua NVR iSCSI, iSCSI NAS storage for Dahua NVR, Dahua NVR storage setup, network attached storage for surveillance, NAS for CCTV, iSCSI target setup, SAN storage for video surveillance

• how to connect Dahua NVR to iSCSI NAS, Dahua NVR iSCSI configuration, iSCSI target setup for Dahua NVR, iSCSI LUN creation for Dahua NVR, iSCSI initiator setup on Dahua NVR, iSCSI NAS for video surveillance, best iSCSI NAS for Dahua NVR, iSCSI NAS performance for video surveillance

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How to View eufySecurity Cameras on a Computer

You can view your eufy cameras on your computer instead of needing your phone!

Please access the web portal to view cameras on a desktop. To log in on a desktop, simply enter the same email address and password that you use to log in to the eufySecurity app. Here is the link for your reference: https://mysecurity.eufylife.com/

Using NAS Storage Step by Step

What IS NAS Storage?

By enabling RTSP (Real-Time Streaming Protocol) on specific Indoor Cam/eufyCam series, the system will save all its recorded videos to your compatible NAS (Network-attached Storage).

The RTSP function only works with NAS that supports the RTSP protocol. In this FAQ, we will be using Synology NAS as an example.

This function is now available on the Android App and iOS App V1.7.5 or later.

eufyCam Troubleshooting All Models

How Does It Work?

When the user is watching live or the camera detects the event and starts recording, the video will stream and save to the NAS. When the camera is in standby status, no video streams to the NAS. When you store your videos to NAS, the videos must be played back via the NAS application. eufy does not have permission to access to your data on NAS.

Up to two cameras can be added to your NAS for free. If you wish to add additional cameras you must pay the fee set by your NAS supplier.

What Should You Know?

If you choose for your camera to record “events” only, you may receive frequent notifications saying “Connection lost” or “Connection recovered” from NAS. This is because when an event occurs, eufyCam/Indoor Cam will initiate streaming via NAS. This is needed to connect to NAS.

How to make your NAS available on eufyCam/Indoor Cam?

1. Install Surveillance Station on the NAS

Note: The software and package in different NAS may vary.

2. Enable RTSP on Indoor Cam/eufyCams

3. Add Indoor Cam/eufyCam to the NAS

Name: give a name to this camera

Brand: choose User Define

Type: keep Streaming – RTSP

Path: input RTSP link indicated on the App.

You are now ready to use NAS!

FAQ

1. Which brand of NAS eufySecurity support?

2. Why did the test fail?

3. Why don’t I have video clips after completing the test?

4. Why do I frequently have the message in the NAS that displays “Connection recovered” and “Connection lost”？

This is a normal occurrence. You can ignore these messages. “Connection recovered” means motion detection video clips will start to be saved to NAS. ” Connection lost” means video clips have been saved to NAS.

eufy Cameras Go Offline

When your eufyCams is offline, the live view page will display a warning sign showing camera status is currently offline. If the camera goes offline, check the following:

1. Check if the camera has gone out of battery. If yes, charge the battery.

2. Press and release the SYNC button quickly to check if the camera has switched off or turned off. If the LED does not light up, try to set the camera to ON in the camera settings or Press and hold the camera for 2 seconds to boot up.

3. If you recently relocated the camera, try to move it closer to the HomeBase.

4. Remove the eufyCam that is offline on the EufySecurity app and then add it again to HomeBase.

eufyCams Does Not Detect Motion

After you have finished the testing mode and use the eufy cameras to monitor your house, you will be able to receive notifications on your phone when the motion is detected. If not, please see the following troubleshooting.

1. Please make sure the area you want to detect is located in the camera viewing area (≤8m/26ft).

2. Please make sure your camera is online and the battery has power.

3. You can test the motion detection in your app and enable the motion detection button.

4. Please try to turn up the sensitivity level.

5. Please make sure you have enabled Video Record and Push Notification in the security mode you have selected.

6. Make sure the camera is not installed behind glass or windows: Will the motion detection on eufySecurity video devices work behind glass or windows?

Failed to Connect eufy HomeBase to WiFi Network

If your eufy HomeBase failed to connect to a 2.4GHz WiFi network and the HomeBase has already been added in the eufySecurity app via Ethernet connection, please try the following troubleshooting steps to verify if the issue can be resolved.

Note: eufy HomeBase only connects to a 2.4GHz WiFi network and not a 5GHz WiFi network. Additionally, please make sure the 2.4GHz WiFi network SSID is not hidden and the security level is set to either WPA or WPA2.

With the HomeBase still connected to the router via Ethernet connection, please launch the eufySecurity app > Devices tab > select the HomeBase >General> Connection > Wi-Fi Setup > select your 2.4GHz WiFi network > enter the password for your 2.4GHz WiFi network and tap Next > HomeBase will automatically connect to the selected 2.4GHz WiFi network and the HomeBase will emit a voice prompt once it is successfully connected.

If you are still experiencing issues connecting your eufy HomeBase to a 2.4GHz WiFi network, please contact eufy customer support for assistance.

Cannot Receive eufySecurity Pop Up Notifications

When a motion is detected and the eufySecurity device is well set up, you will receive a notification on your phone according to the notification type. If you want to receive notifications, please make sure you have done the following tips:

Phone Settings

1. Please make sure you have enabled notifications in your phone’s settings.

You can go to your phone’s settings > Notifications > Enable eufySecurity notifications.

2. Please make sure you have added EufySecurity to the app whitelist in your phone’s settings for some brand’s Android phone (Samsung ect.). If you are a Samsung user and don’t know how to add an App to the whitelist, see it here.

App Settings

1. Please make sure you have enabled motion detection in your camera’s setting.

You can go to check from the menu Camera Settings> Motion Detection.

2. Please make sure you have enabled push notification in the Security mode you have selected.

You can go to Security Mode > Select Camera/Sensor Name > Home/Away > Security Mode Settings > Push Notification.

Note: If your iwatch receives notifications, your iphone cannot receive notifications any more.

Unable to See LiveStream of eufyCams

To help you solve the issue when you can’t watch the Livestream of eufy battery cameras on eufySecurity App. Please check the following:

1. Try connecting the phone to a different wifi or using the mobile data.

2. Check your firewall setting to see if there are any special restrictions for eufyCam. You can check the firewall setting at your router’s official website.

2. If you recently relocated the eufyCam that is not working, please try to move and adjust the camera location to get a better Wi-Fi signal.

3. Please set the HomeBase to Wi-Fi connection if possible.

4. Pull down the device list to refresh the device’s status.

5. Try to remove the eufyCam from the App and then add it again to HomeBase.

6. For HomeKit enabled devices, such as eufyCam 2/2C/2 Pro/2C Pro, please enable stream on eufySecurity App.

Steps in the App: Devices Tab> … icon> Gear icon> Settings > General> HomeKit setup.

7. Make sure the Low Data Mode is turned off on your SmartPhone: How to Turn Off Low Data Mode or Data Saver: iPhone & Android

My eufy Security Cameras and Doorbell Don’t Detect Motion

If your eufySecurity cameras don’t detect motion, please follow the instructions listed below to troubleshoot the issue:

1. Check if your camera’s microSD card or local eMMC is in working condition by launching eufySecurity app and selecting Camera/Doorbell Settings > Storage.

2. Verify if your camera is installed properly and positioned correctly.

For more information, please visit the following articles:

3. Confirm the camera feature and motion detection feature have been enabled.

— Toggle the Camera On bar to enable the camera feature in Camera Settings.

— Toggle the Motion Detection bar to enable the motion detection feature in Camera Settings.

4. Check if the security mode settings of that specific camera have been properly configured.

— Tap the Security button at the lower right corner of the main page and find your camera’s security mode settings. Set your camera to the Home mode and enable Record Video and Push Notification under the Home mode. Tap Save to save settings.

5. Check if your camera’s sensitivity level is too low. You can increase the motion sensitivity level from low to high to verify if it is able to detect motion better. For more information, please refer to How to Adjust the Motion Sensitivity on eufySecurity Cameras.

eufyCams Cannot Be Charged

Every eufy Cameras ships out from the factory with the battery charged to approximately 60% – 80%.

HomeBase has one USB charging port with Anker Power IQ Technology. We recommend that you charge your eufyCams with HomeBase.

If the camera cannot be charged, please read the following steps.

1. Please try to use the USB cable in the package and connect to a 5V/2A or 9V/2A charger. Or please try to connect the camera to the USB port on the back of HomeBase.

The eufycam camera’s LED will be solid red when the battery is being charged, and the app will show charging status. The eufyCam 2C and eufyCam 2’s LED will be solid blue when the battery is being charged, and the app camera settings menu will show battery percent.

2. Please make sure the camera’s ambient temperature is between 0℃(32℉) – 45℃(113℉) during charging.

3. Please use another cable to charge the camera and put it in the wall socket.

eufyCam 2/2C/2 Pro/2C Pro Failed to Pair With HomeBase

When pairing the Eufycam with HomeBase, you will need to press the camera’s SYNC button for at least two seconds until you hear the beep. Then the camera will connect with the HomeBase. In some cases, the battery camera failed to pair with HomeBase.

To help you troubleshoot it, please read the following steps.

Pressing the SYNC Button

1. During the setup process, please make sure you have pressed the eufyCam or eufyCam E SYNC button for at least 2 seconds until you hear the beep. If you don’t hear the beep and the LED is off, please charge the battery.

2. If failed, please press the SYNC button on the camera five times in three seconds, and then press the SYNC button for 2 seconds to see if you will hear a beep to add the camera as normal.

Charging the Battery Cameras

1. Before setup, please charge the Battery Cameras with the provided USB charging cable.

2. Please try a different 5V 2A USB charger and a different USB cable to charge the camera for 2 hours. Since the iPhone wall charger normally outputs 5V 1A, please use a non-iPhone wall charger to charge the camera.

Checking HomeBase’s Internet Connection

1. Check if your HomeBase has internet access. Make sure the light in front of the HomeBase is blue or white and the light on the camera is blue or white when the camera is pairing with the home base.

2. Press the CYCLE button on the back of HomeBase to restart and then add the camera again.

Updating Firmware and App Version

1. Download the latest version of the EufySecurity app from Google Play or the App Store.

2. Go to the app’s Select HomeBase > About Device > Check for latest firmware, to manually update HomeBase. After the firmware update, you should be able to add new cameras.

HomeBase 2 Offline

The connection is that the HomeBase connects with the router via the Ethernet cable (first set-up) or WiFi connection, then doorbells or cameras can connect with the HomeBase via their own Wi-Fi.

Normally, the HomeBase can be 20-30ft from the doorbells or cameras. The actual range will vary depending on a number of factors such as the thickness of walls, obstacles inside the house, and the location of the router.

If HomeBase 2 goes offline, most likely this is the result of your HomeBase losing connection to the Internet. Here are some tips for you:

1. Please check if the ethernet cable and power adapter are inserted firmly; If yes, the HomeBase 2 status LED and the LED on the Ethernet port will both lit.

2. Please check if your router can access the Internet successfully.

3. Please try to restart the HomeBase 2 by unplugging the power adapter and plugging it in again.

4. If the above operations still cannot solve it, please try to remove the HomeBase 2 and add the battery doorbell or battery camera again.

There Is a Delay When Receiving eufySecurity Pop up Notifications

There are four steps to receive notifications. It has to successfully finish all four steps before a notification is pushed to your phone.

Step One: eufySecurity device detects an event (motion/human);

Step Two: eufySecurity device sends the event to the eufySecurity app;

Step Three: eufySecurity app sends the event to Apple/Google server;

Step Four: Apple/Google server sends the notification to your phone;

The notification delay usually happens at step 4, but there are many external factors that might cause a delay, such as Apple’s APNS server, phone’s network and so on.

If possible, please try the following tips:

1. Share your security device with others and see how notification works on their phone. Learn more about Share Your eufySecurity Devices With Your Family.

2. Check the upload speed of your WiFi network. Please test and make sure your upload speed is at least 50kb/s.

3. Exit the app completely and press the doorbell button to see if you can receive timely notifications.

4. Please check your phone’s settings and see whether the eufySecurity app was added to the power-saving whitelist, which may affect the running of the app in the background. (This is only on Android phones. Samsung customers can learn how to add an app to the whitelist by clicking here.)

5. Please go to Notification (Doorbell Settings) in App > Select “Most efficiency”  or “Full effect” mode instead of “Include Thumbnail”.

Failed to Add eufyCam 2/2C/2 Pro/2C Pro in eufySecurity App

When eufyCam 2/2C/2 Pro/2C Pro failed to be added to eufySecurity app during the setup process, please follow the tips listed below.

Preparation Before Setting Up the eufyCam 2/2C/2 Pro/2C Pro

1. Make sure the eufyCam has power and its LED indicator has a blue light. If not, please use the provided Micro-USB charging cable in the package to charge the camera via the HomeBase or connect to a 9V/2A, 5V/2A, or 5V/1A USB charger. It usually takes approximately 4 to 6 hours to charge the camera from 0 to 100%. Make sure the power outlet has power first.

2. Make sure you set up the HomeBase 2 in the eufySecurity app before you set up the cameras. Follow the instructions here: Setting Up Your eufyCam 2/2C/2 Pro/2C Pro in eufySecurity App.

If the HomeBase 2 failed to be added in eufySecurity app, please try the troubleshooting steps listed here.

3. Make sure your smartphone is connected to the same Wi-Fi router that the HomeBase 2 is connected to.

Note: The WiFi name displays on your smartphone’s Wi-Fi settings should be the same as the WiFi of your router.

4. Please remove the plastic film from the camera.

5. If you have added the Camera under HomeBase, but there is an offline issue and you cannot reconnect the Camera again or add a new Camera, please restart the HomeBase and reconnect it again.

Open the eufySecurity App to Add eufyCam 2/2C/Pro

1. When you open the eufySecurity App

Please make sure you have downloaded the latest version of eufySecurity app. You can download it via Google Play (Android) or App Store (iOS). eufySecurity app is compatible with Android OS (5.0+) and iOS (11+) phones and tablets. Learn more about eufySecurity App.

2. When you select the device to begin the setup process

Please make sure you have selected the correct device. You can find the device model information at the bottom of the camera.

For example, when you set up eufyCam 2 or eufyCam 2 Pro, please select “eufyCam / 2 / 2 Pro” when you add the device to the app. Similarly, if you purchased a eufyCam 2C or eufyCam 2C Pro, please select “eufyCam 2C / 2C Pro” instead.

3. When you press the SYNC button on the camera for 2 seconds but fail to hear the beep, please try the following tips:

4. When HomeBase 2 broadcasts the sound tip of pairing request

Contact eufy Support for More Help

If the above instructions cannot solve your issue, please email eufy customer support for further assistance. It would be greatly appreciated if you could provide the following information for eufy support team to quickly resolve the issue.

• Upload App log via eufySecurity app by selecting the three-lined menu icon located at the top left corner of the app > About > Upload Log > App Logs and Device Logs; If the ‘Upload Log’ is not visible, please follow: Three-Lined Menu > About > Tab the “Eufy logo” for five times and choose “App log”

Troubleshoot Google Assistant Connecting Issues on eufySecurity Devices

When you have a Google Assistant-enabled device (eg. Google Nest Hub) in your house, you may want to integrate eufySecurity devices with your Google Assistant-enabled device. (Note: eufy Devices don’t support setting up in Google TV now) During this process, if you encounter the following issues, please try the following instructions.

Cannot Connect to the Google Assistant-Enabled Devices

1. Check if there are any Internet connection problems.

2. Try to reboot the smart device and re-discover the device on Google Assistant-enabled devices.

Learn more about how to set up Google Assistant for eufySecurity: Google Assistant Setup Guide for eufySecurity Devices.

Cannot Livestream When Voice Commands Are Given

If you cannot live stream on Google Assistant-enabled devices when you give voice commands, please try the following.

1. Make sure you are using the proper commands when talking to Google Assistant-enabled devices. Here are some suggested voice commands.

2. Make sure you can see the live stream in eufySecurity web portal. If not, the problem exists in the internet connection.

3. Delete and re-link eufySecurity skill under your Google account. Here is how: Google Assistant Setup Guide for eufySecurity Devices.

4. Confirm if the Google Assistant-enabled device account is the same as the Google account.

5. Confirm if the Google Assistant-enabled device account is the Admin account of eufy camera/doorbell camera (not the sharing account).

6. Reboot the router and restart the Homebase/main device in the App.

There Is a Delay When Live Streaming on Google Assistant-Enabled Devices

This issue normally occurs due to the network connection. You can try the troubleshooting of “Cannot Livestream when voice commands are given” to see if it helps.

Besides, turn down the video quality of the doorbell/camera in doorbell/camera settings. Here is the step in the eufySecurity app: Camera/Doorbell Settings > Video Quality.

What if the Local Storage Format Process Failed on eufySecurity Devices

The local storage can be formatted using the eufySecurity app, you can go to Camera Settings > Storage for formatting.

If the local storage cannot be formatted on eufySecurity devices, please try the following tips:

1. Restart the device in the Device Settings, then try the format process again.

2. Please check the network stability of your security device and your phone.

My eufy Smart Camera/Doorbell Stop Recording

To help you figure out why the cameras or doorbells stop recording and do not record events. This article applies to smart eufy security devices using the eufy Security App, such as cameras, doorbells, floodlight, indoor cam. Please confirm the following settings to see how it works.

1. Make sure your cameras or doorbells are powered on and online.

2. Make sure you have enabled the Camera in camera/doorbell settings.

Steps: Device Tab> … icon> Gear icon> Settings.

3. Make Sure the Motion Detection/Detection Mode has been enabled.

Steps: Device Tab> … icon> Gear icon> Settings> Motion detection > Turn on the Motion Detection/Detection Mode.

4. Make sure you have enabled the camera record under Home security mode.

Steps: Security (at the lower right corner of main page) > Home > Security Mode Settings > Enable Record Video.

5. Turn up the sensitivity level.

Steps: Slide the side menu> My devices > Camera/Doorbell Name > Camera/Doorbell Settings > Motion detection > Turn up the sensitivity level.

Failed to Scan the QR Code on the eufy Security Device

If your smartphone is unable to scan the QR code on your eufy Security device, please try the following troubleshooting steps and avoid scanning the QR code in a dark environment or under direct sunlight. Additionally, you can skip the step to scan the QR code and simply enter the device’s serial number manually.

How to Find the QR Code

Normally, the QR code can be found on the back or bottom of the device. Please find the QR code location according to the following article: eufy Security Device QR Code Location and How to Scan QR Code.

Failed to Scan the QR Code

1. Scan the QR code in a well-lit environment

If you cannot use the built-in flashlight on your smartphone when scanning the QR code, please try to scan the QR code in an environment with sufficient lighting.

2. Check the distance

Make sure the distance between your smartphone and the QR code is approximately 8in / 20cm.

3. Center the QR code on the screen

When scanning the QR code, please make sure the QR code is at the center of your smartphone screen.

4. Tilt the phone down

Avoid tilting your smartphone up to scan the QR code because direct lighting or sunlight can cause reflections that will interfere with the scanning process.

5. Clean the phone’s camera lens

Please wipe the lens clean if there are stains on the camera lens.

eufy Cameras Occasionally Misses Some Events

Your camera may be missing certain motion alerts that you want to detect and record. Here are some suggestions to resolve missing motion detection on eufy cameras:

Installation Position

Select a suitable installation position for the camera to ensure that each motion event can be captured.

Point the camera in the direction of the path with the highest probability of people moving in the area.

The optimal installation height is 2-2.5m (7-8ft) off the ground. If it is too high or too low the detection distance will be reduced. It is not recommended to install your camera with a downtilt angle exceeding 25°. A large downtilt angle will also reduce the detection distance.

Detection Type Selection

The system defaults to Human Only. During the day, the camera only records human motion events and the app only sends push alerts for humans. At night, all motion events are recorded and push alerts are sent by the app for all events. If you want to monitor more motion events during the day, such as cars or animals, try switching to All Motions mode.

Sensitivity Setting

The system’s default motion detection sensitivity is set at level 4. If you think that the detection distance is too short or it has occasionally missed some events, you can use the Motion test mode to increase the sensitivity and test the maximum detectable distance of the camera. Finally, adjust the camera’s motion detection sensitivity to the appropriate level to suit your home.

Activity Zone Setting

Go to Motion Detection > Activity Zone. Press the Add button to create a zone automatically. Then tap the zone body move and drag the corners of the zone to set the height and width.

What will happen when I set the activity zone?

1. If someone enters the zone, the system will send a push notification and record clips.

2. If someone does not enter the zone but is in the camera viewing image, the system will not record and not send a push notification. You can fine-tune the area borders of the activity zone.

Too Many False Alerts and Overconsumption of Power for eufy Cameras

You may find there are too many false alerts in the Events section and the battery is also draining quickly on your eufyCams. The main reason is due to your eufyCams triggering too frequently during a period of time. How to reduce the false alerts and make the battery last longer? Let’s check the following troubleshooting tips.

Turn Down the Sensitivity Level

In some cases, if the motion sensor’s sensitivity is set too high, the camera will detect events outside of your property, resulting in excessive false alerts.

To avoid this, you should lower the sensitivity level by standing at the desired detection boundary and trying out the sensitivity according to the sensitivity setup guide. （My Devices > Device Tab > “…” Icon > Gear Icon > Camera Settings > Motion Detection> Detection Sensitivity）

Adjust the Activity Zone

If you haven’t set the activity zone, you can set the activity zone to filter some of the false alerts.

If you stretch the activity zone, to avoid the false trigger, you should lower the sensitivity level at the same time. Tuning Motion Detection is a try-and-error process as the doorbell views are different from user to user. Thus, please find a balance between the activity zone and the sensitivity level according to the test result. (My Devices > Device Tab > “…” Icon > Gear Icon > Camera Settings > Activity Zone)

Try to Adjust the Camera Viewing Angle

The Motion Detection settings can be used to achieve battery efficiency while avoiding unnecessary triggering in these three simulated scenarios.

1. Front door

If you have your camera located at your front door facing your driveway, we recommend you consider the following:

2. Backyard

If you have your camera located at your backyard, facing your garden we recommend you consider the following:

3. Porch

If you have your camera located at your porch we recommend you consider the following:

Please check your camera’s battery consumption level in all 3 scenarios:

Timestamp Incorrect in the Video

There is a timestamp at the right of the Live Streaming or video. What should you do to correct it if the timestamp went wrong? Here are two tips for you:

Adjust the Time Zone in the App

1. For device comes with HomeBase/Chime/Wifi-Bridge

Please go to the side menu on your eufySecurity App, choose My Devices > Homebase Name > HomeBase/Chime/Wifi-Bridge Settings >General> Time Settings > Timezone, and select the correct timezone.

2. For device comes with no HomeBase/Chime/Wifi-Bridge(indoor camera, Floodlight, etc)

Please go to the side menu on your eufySecurity App, choose My Devices > Device Name > Device Settings >General> Time Settings > Timezone, and select the correct timezone.

Switch to Another Timezone and Set It Back

If you have already set it up and it doesn’t work, please try to set it to another timezone, then set it back to the correct timezone.

How to connect eufy Security devices to your phone using a mobile hotspot?

Step1：Enable mobile hotspot on your phone

How to enable mobile hotspot on iPhone or iPad?

Please note your iPad will need to support both WiFi + Cellular with an activated SIM card inserted and not an iPad model that supports WiFi only.

1. Open the Settings app.

2. Select Personal Hotspot. (If you do not see Personal Hotspot in Settings, please select Cellular and then enable Personal Hotspot.)

3. Enable the Allow Others to Join feature.

4. Enable the Maximize Compatibility feature.

How to enable mobile hotspot on Android?

Step 2：Connect eufy device to the mobile hotspot

Device Tab > “…” icon > “Gear” icon > Doorbell Settings > General > Wi-Fi Connection > Change Wi-Fi.

Step 3：To verify the problem

If the connectivity issue is resolved after your eufy device is connected to your mobile hotspot but still exists when the device is connected to your 2.4GHz WiFi network, please check the settings and configurations on your router.

If the connectivity issue is not resolved after your eufy device is connected to your mobile hotspot, please contact eufy customer support with the following information:

.

Troubleshoot Alexa Connecting Issues on eufySecurity Devices

When you have Alexa in your house, you may want to integrate eufySecurity devices with your Alexa. During this process, if you encounter the following issues, please try the following instructions.

Cannot Connect to the Alexa

1. Check if there are any Internet connection problems.

2. Try to reboot the smart device and re-discover the device on Alexa.

Learn more about how to set up Alexa for eufySecurity: Alexa Setup Guide for eufySecurity Devices.

Cannot Livestream When Voice Commands Are Given

If you cannot livestream on Alexa when you give voice commands, please try the following.
1. Make sure you are using the proper commands when talking to Alexa. Here are some suggested Alexa commands.

2. Make sure you can see the live stream in eufySecurity web portal. If not, the problem exists in internet connection.

3. Delete and re-link eufySecurity skill under your Alexa account. Here is how: Alexa Setup Guide for eufySecurity Devices.

4. Confirm if the Alexa account is the same as Amazon account.

5. Confirm if the Alexa account is the Admin account of eufy camera (not the sharing account).

6. Reboot the router and restart the Homebase/main device in the App.

There Is a Delay When Live Streaming on Alexa

This issue normally occurs due to the network connection. You can try the troubleshooting of “Cannot Livestream when voice commands are given” to see if it helps.

Besides, turn down the video quality of the doorbell/camera in doorbell/camera settings. Here is the step in the eufySecurity app: Camera/Doorbell Settings > Video Quality.

No Response on Alexa When Pressing the Doorbell Button

When pressing the doorbell button, Alexa will play the voice prompt saying “someone is ringing the bell”. If there is no response on Alexa when pressing the doorbell, please try the following tips.
1. Delete and re-link the eufySecurity skill under your Alexa account. Here is how: Alexa Setup Guide for eufySecurity Devices.

2. Make sure to enable the doorbell press and communication in the Alexa App.

My eufyCam Cannot Power On

What Should I Do if My eufyCam Cannot Power On?

If your eufyCam is unable to power on, please try the following troubleshooting steps to verify whether the issue can be resolved:

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Night Vision Images Too Dark

When night vision doesn’t work properly or when the livestream remains dark at night, please make sure you have checked the following tips.

1. Make sure you have turned on the Night Vision or Auto Night Vision mode in the eufySecurity app.

2. Check if there are red IR lights in front of the security camera in night vision mode.

If there are no red IR lights in front of the security camera, the security camera’s IR lights are defective. Please contact eufy customer support for warranty replacement.

3. Check if the security camera works well during the daytime.

If the camera works well during the daytime but the image is dark at night, try shaking the camera several times to resolve the IR cut sensor problem. If the issue persists, please contact eufy customer support for warranty replacement.

Night Vision Image Quality is Poor

Night vision image quality can be influenced by numerous factors, such as obstacles in front of the camera that might cause the night vision image to be too bright, or a defective IR light damage will cause the image to be too dark. We have summarized factors that cause the image quality to be poor at night. Let’s check out the details.

Clean the Camera’s Lens Regularly

Spider webs, water stains, and tiny dust particles can create a huge problem for outdoor security cameras. Spider webs will interfere with the lens with its web lines and create a false appearance of the camera lens being defective, and dust and water drops will cause the image to be blurry. Please clean your security camera regularly by using a brush or small towels.

Do Not Install the Camera Close to the Wall or a Light

Installing a security camera too close to a wall or light source causes light reflection at night and distorts the video image quality. You can move the camera away from the wall/light source or change the light with a lower-wattage bulb. Learn more about Night Vision Image Appears Bright White.

The Image Quality Depends on the Installation Height and IR Range

Normally, eufy camera’s night vision ranges from 3 meters to 5 meters, depending on the installation environment. The security cameras are unable to identify detailed objects if they are more than 5 meters away from the camera.

Battery Doorbell/eufy Cameras Cannot Be Fully Charged

If your battery doorbells or battery cameras cannot be fully charged to 100%, you can try the following tips. This article applies to battery doorbells and battery cameras.

1. Please try a different 5V/2A USB charger and a different USB cable to charge the camera/doorbell. Since the iPhone wall charger normally outputs 5V 1A, please use a non-iPhone wall charger.

2. For cameras/doorbells that use the eufySecurity app, please save all important videos from the eufySecurity app, unpair the camera from the eufySecurity app and reconnect it to retry.

3. If your camera and doorbell are connected with HomeBase, try to charge the doorbell/camera on the HomeBase.

eufyCam 2/2C/2 Pro/2C Pro Discharge Quickly

For eufyCam 2/2 Pro, a fully charged camera can last for one year, and for eufyCam 2C/2C Pro, it can last for half-year, with these usage scenarios:

​Battery life varies and depends on the number of times motion is detected, recording time duration, and environmental temperatures.

Please try the following, as these steps normally help:

1. Keep the Optimal Battery Life Mode in Camera Settings > Power Manager> Working Mode.

2. Please check and make sure the signal strength between eufyCams and HomeBase 2 is strong. Please also check your Wifi signal.

3. Select “Human Only” instead of “All Motions”.

4. Set up an Activity Zone to filter the false positives.

5. Please do not use third-party plug-ins, clients, and scripts. Some of these are incompatible with eufy products or not well developed, which might lead to faster power consumption.

Note: some devices do not support Homekit, so using Homekit-associated script may also drain a lot of power.

6. Keep the eufySecurity app at the latest version for all users.

Failed to Share eufySecurity Devices With My Family

If you fail to share your eufySecurity device with your families or guests, such as eufyCam, eufy doorbells, eufy floodlight, please make sure you have followed the correct instructions.  Here is the guidance: Share Your eufySecurity Devices with Your Family.

If you follow the above instructions but still fail to share your security devices, please consider the following:

1. At eufy’s current stage it’s only possible to add up to five shared accounts. Only the main account with devices set up has the right to share devices.

2. Please make sure the share account has been logged in to eufySecurity App.

3. Please make sure the main account (owner) has turned off the Two-factor authentication. Here are steps in eufySecurity App: Slide the three-lined button in the upper-left corner of the App’ Device tab > Control Center> Two-factor authentication > Turn off the Two-factor authentication.

4. Please make sure the shared account is in the same login environment as your main account (owner). You can find the main account’s login environment and adjust the login environment of the shared account by tapping the three-lined button in the upper-left corner of the App’ Device tab and go to Settings > Region. As indicated in the picture.

What if I Failed to Set Up eufySecurity Account

Before setting up eufySecurity account, please make sure you have followed the instructions here.

If you do not receive an email with account activation link from eufy after signing up using your email address, please first verify your email address was entered correctly.  Additionally, please refresh your email inbox and also check the spam/junk folder as it could be filtered by your email account settings.  If you still do not receive an email with account activation link, please try the following steps:

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