VOSKER V300 Ultimate Camera Setup and User Guide

HOW TO UPDATE YOUR V300 ULTIMATE CAMERA FIRMWARE

VOSKER V300 Ultimate
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Latest firmware released: January 23, 2024

Installation instructions for PC :

Installation instructions for MAC :

How to Install your V300 Ultimate Camera

Before installation

Verify:

What you’ll need for installation

Choose between:

Recommended installation – Camera

Recommended installation – Universal Solar Power Bank

For more information on how to install your VOSKER camera to get the best picture quality, read the article “What Can I Do To Increase My Photo Quality?”.

Download:

› Quick Start Guide (PDF)

Troubleshooting steps:

If the Universal Solar Power Bank is discharged, charge it by plugging the DC power adapter in the 5 V IN port.

CAUTION:

WARNING: Failure to follow these safety instructions may result in fire, electric shock, damage, or other injuries. This power pack is not a toy. Keep away from children and operate outside.

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HOW TO INSTALL YOUR V300 CAMERA

Before installing your camera, we recommend that you test the coverage of the location you will be placing your camera. Consider using a VOSKER security box to protect your V300 security camera against theft and breakage.

Here are some of the best practices for installing your VOSKER camera:

Note: Make sure to place the camera in an area that gets a good amount of sunlight during the day (enough to cover 50% of the solar panel). This will help maximize the battery life of your camera.

For more information on how to install your VOSKER camera to get the best picture quality, read the article “What Can I Do To Increase My Photo Quality?”.

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HOW TO ACTIVATE MY V300 CAMERA?

Before activating your camera:

Note: A 24-hour charge of the battery unit is recommended before the first-time installation.

Activating your camera with VOSKER mobile app:

Activating your camera with the VOSKER web app:

Turning your camera on:

The V300 powers on and secures a strong signal.

Note: There may be a 20-120 seconds delay for the camera to make the first communication or transfer the first photo/video to the app.

EVERYTHING YOU NEED TO KNOW ABOUT V300 LIVE STREAMING

A strong cellular signal on both devices will ensure smooth live streaming.

The V300 series offers the amazing feature of live-streaming as a 40-minute add-on that can be shared between compatible devices over a 12-month period.

Want to test it out first? Upon activation, every V300 includes two minutes of live streaming during the free seven-day trial period.

How to start a live-streaming

What is the difference between live-streaming and 10-second Full HD video?

The live-streaming allows you to see what is happening live around your camera. It can last as long as you have live-streaming minutes in your account. It is great when you receive a notification, and you want to check if there are still some movements.

Your camera stores a 10-second Full HD video on the servers at every detection. You can request the video to understand better what happened during the detection. Simply click on a photo and press the button “Request Full HD video”.

What is the impact on the battery life?

The more you use those features, the more it takes a toll on the battery life.

This is especially true if the V300 doesn’t get a steady and strong signal. Just like your cell phone, the camera will work harder to connect to the cellular tower and communicate information.

If you see the battery life dropping, consider adding the Universal Solar Powerbank to sustain your camera from 6 to 12 months.

How to buy additional live-streaming minutes?

You can easily purchase a live-streaming add-on which will add 40 minutes shareable among all VOSKER streaming devices for the next 12 months.

Mobile app:

Web app:

Warning: you need a transmission plan (Base, Alerted or Elite) before buying the live-streaming add-on.

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<p>The post VOSKER V300 Ultimate Camera Setup and User Guide first appeared on NVR IPCAMERA SECURITY.</p>

By downloading the firmware from this web page you are agreeing to Hikvision’s Software User License Agreement. Please be aware that Hikvision products are region-specific and regionally supported. If you have purchased your Hikvision products from an online source or unauthorized distributor, they may not be compatible with the North American region’s firmware and are considered to be “gray market” product. If your camera has “CH” in the serial number, you are most likely using a “gray market” product. 

Updating the firmware from this site can lead to several complications in those cameras, up to and including camera failure.  Restoring a “gray market” product to its original condition is a factory process and will result in a Chinese interface. As Hikvision warranty is void in this case, you must rely on the dealer for any service, support, and warranty of the “gray market” product. If you have any questions or concerns about the official status of your Hikvision distributor, please contact Hikvision USA Customer Service at cust.usa@hikvision.com.

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Upgrade Device Firmware

For a device added via IP/Domain, its new version can be detected by the Mobile Client. Once detected, you can upgrade the device to its latest version.

1.Enter the Device Information page.

• On the device list page, if the page is in the list mode, swipe the device name to the left and tap .

• On the device list page, If the page is in thumbnail mode, tap the device name or tap .

• On the Live View page. Tap  and then tap Settings.

Note:

For details about how to enter the Live View page, see Start and Stop Live View.

2.Tap  > Device Version to enter the Device Version page.

3.Tap Upgrade and then tap UPGRADE on the pop-up window.

The Mobile Client will download the upgrade file first and then start upgrading the device.

Note:

You can also enable the Mobile Client to automatically download the upgrade file in Wi-Fi networks once a new device version is detected. For details, see Auto-Download Upgrade File.

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UPDATING FIRMWARE

Hikvision regularly updates the firmware in our products to resolve potential issues and keep your system running smoothly. Below, you can find guidance on how to update your system accordingly.

Updating Hikvision IP Camera Firmware

To upgrade the firmware of a Hikvision IP camera, please follow the steps below:

1.Locate the appropriate firmware by clicking this link

2.Click on the firmware, then click download.

3.Agree to the license terms and conditions when prompted.

4.Locate the downloaded firmware file (this typically will be in the default download folder, unless prompted for a download location, then choose Desktop) and extract it by right-clicking on the file and selecting extract all or unzip. When prompted for an extract location, choose Desktop to extract the final file to. A file labeled DIGICAP will appear on the desktop.

5.After the file is extracted, log into the camera using Internet Explorer or Firefox web browsers. If prompted to install the plugin (or to allow the plugin to run), follow the prompt to proceed with the upgrade procedure.

6.Log into the camera using the administrator username and password, then go to the Configuration tab. In this tab, go to Basic Configuration then System, and then click on the Maintenance tab.

7.On the bottom of the page under Remote Upgrade, press the Browse button to locate and choose the firmware file, which was previously saved on the Desktop. After selecting the file, click Open, then click Upgrade.

8.The camera will display a prompt that a reboot is necessary to complete the upgrade. Click OK. The camera will reboot when the firmware is successfully upgraded.

Click here to see a video tutorial of the above steps.

Upgrading Hikvision DVR/NVR Firmware

To upgrade the firmware of a Hikvision DVR or NVR, please follow the steps below:

1.Insert a USB flash drive into the computer’s USB port (Please note that the USB flash drive does not need to be empty; it may contain other files and documents).

2.Locate the appropriate firmware by clicking this link

3.Click on the firmware, then click download.

4.Agree to the license terms and conditions when prompted.

5.Locate the downloaded firmware file (this typically will be in the default download folder, unless prompted for a download location, then choose Desktop) and extract it by right-clicking on the file and selecting extract all or unzip. When prompted for an extract location, choose the USB flash drive (typically labeled by letters E, F and so on) to extract the final file to. A file labeled DIGICAP will appear in the USB flash drive.

6.After the firmware has been extracted (unzipped), remove the USB flash drive from the computer and insert it into one of the available USB ports on the DVR/NVR unit.

7.On the DVR/NVR, go to the Main Menu, and then go to Maintenance.

8.From the sub-menus on the left click Upgrade. This will display the content of the USB flash drive.

9.Choose the DIGICAP file and press Upgrade.

10.An information window will pop up prompting that the unit will reboot after the upgrade is complete. Click YES.

11.To verify that the firmware has been upgraded, after the DVR/NVR is rebooted, go to the Main Menu, and then go to System Information. The current firmware version will be displayed.  

New Hikvision Firmwares 2024

Also Read : Hikvision How To Tutorials Chapter 1

How do I get Firmware Updates for my Hikvision Gear?

Hikvision Australia’s website has firmware updates for available IP cameras.
https://www.hikvision.com/au-en/

Use the search bar to try and find your product. Firmware updates are usually available on the product page.

IF YOU BOUGHT EQUIPMENT FROM US:

You will need to contact us if you can’t find your camera listed or if you require firmware for your NVR / DVR.
You will need to also provide the full serial number of the device as well as your current firmware.
This is to ensure upgrades are done properly. In some instances middlle firmware is required before upgrading to the latest version.

We do not recommend doing intercom firmware upgrades. Please check with us if there is any doubt.

If you didn’t buy equipment from us, please contact the people who you bought the equipment from.

How to Upgrade Camera Firmware via Hikvision NVR

This Video shows you how to upgrade your Camera firmware from the NVR.

Hikvision Australia’s website has firmware updates for available IP cameras.
https://www.hikvision.com/au-en/Support/Downloads/Firmware/IPC

NOTE this is only for IPC.

You will need to contact us if you can’t find your camera listed or if you require firmware for your NVR / DVR.
You will need to also provide the full serial number of the device as well as your current firmware.
This is to ensure upgrades are done properly. In some instances middlle firmware is required before upgrading to the latest version.

We do not recommend doing intercom firmware upgrades. Please check with us if there is any doubt.

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Lates Hikvision Firmwares 2024

How do I update Hikvision firmware remotely for my TetherX installation?

If your system was installed by one of our security installation partners please contact them to update your cameras. If you would like to update your Hikvision devices yourself please follow the guide below.
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1.Download the latest Hikvision firmware by visiting the Hikvision Downloads Page

Hikvision Downloads Page

Note: the UK firmware is different from the US firmware. For UK firmware, please follow use the UK Downloads page.
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2.Extract the firmware archive, it should contain the file: digicap.dav

3.Create a tunnel into your Hikvision device.

How to create a tunnel?

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4.Login to your Hikvision device and navigate to “Configuration” then “Maintenance”.

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5.At the bottom of the page under the ‘Upgrade’ header, press on “Browse”

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6.Use the file navigator window that pops up to select the digicap.dav file you downloaded earlier
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7.Click on ‘Upgrade’

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The actual upgrade will take up to 10 minutes and the device will automatically reboot at the end of the upgrade process.
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This video from Hikvision Technical Support shows the upgrade process:

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Click here to see a video tutorial of the above steps.

00 Temperature Screening-2020-07-10

01 Density Control-2020-07-10

02 Mask Detection-2020-07-17

03 Front Ends-2020-12-02 

04 Back Ends-2023-03-15

Access Control & Video Intercom-2020-12-02

Accessaries-2021-12-01

Alarm-2023-06-21 

ANPR & Speed Radar Display-2023-07-10

Dell image-2022-12-12

Mobile-2023-07-03 

Paxton related materials-2023-05-26

Portable Series-2024-02-06 

Thermal-2023-07-07 

Transmission & Display-2022-12-16

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DVR-2023-08-11 

IPC-2021-11-04 

NVR-2021-11-26 

PTZ-2021-09-23 

fw and model list.xlsx10.27KB2019-04-09

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Hikvision Firmware Download –
Intelligent Traffic Products

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Hikvision Firmware Download –
Access Control Products

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<p>The post New Hikvision Firmwares 2024 first appeared on NVR IPCAMERA SECURITY.</p>

Lorex Fusion: Download the Lorex App

The following article provides instructions for downloading the Lorex App and connecting your Lorex Fusion Collection recorder to the app.

Prerequisite

Before you start, your Fusion recorder must be powered on and connected to your router using the included Ethernet cable. For Basic System Setup instructions, refer to your Fusion recorder’s Quick Start Guide or Manual on the product support page. Visit help.lorextechnology.com and search your Fusion recorder’s model number.

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Download the Lorex App

Once your Fusion recorder has connected to the Lorex App, complete the final Fusion steps by connecting your Fusion Wi-Fi cameras and accessories.

For setup instructions using the new local UI, please see the article Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (New Local UI).

For setup instructions using the previous local UI, please see the article Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories.

Lorex Fusion: Frequently Asked Questions

The following frequently asked questions (FAQs) provide more information about your Lorex Fusion Collection. Where applicable, the FAQ includes links to articles where you may find more information.

Lorex Fusion Troubleshooting FAQ.

What is Lorex Fusion?

Our Lorex Fusion recorders incorporate the newest (fusion) technology to connect both Lorex Wired and Fusion Wi-Fi Cameras, Doorbells, Floodlights, and Sensors to one system. Lorex Fusion Wi-Fi Cameras and Accessories can connect to one recorder for continuous 24/7 recording and local, secure storage (up to 10TB). Everything can be accessed from your Lorex App for easy control of all devices.

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Why do I get an offline message and a blank screen for the (B463AJ) 2K battery doorbell’s channel on the Fusion recorder?

Being a battery-operated doorbell, it will always go to sleep after a period of inactivity to conserve battery life. Once the doorbell is correctly paired to your Fusion recorder, the offline message means the doorbell has gone to sleep but is still connected and can be awakened. When motion is detected, or when the call button is pressed, there will be live video from that channel. You can also manually wake up the doorbell through the Lorex app, by activating the liveview.

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Can my Battery Video Doorbell record continuously?

To conserve battery life, Wi-Fi Battery Video Doorbells only record when motion is detected. They do not record continuously.

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Which recorders are part of Fusion?

For a list of Lorex Fusion Recorders, please refer to the Product Compatibility Chart.

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Can I connect all Lorex Wi-Fi Cameras and Accessories to my Fusion recorder?

Only Lorex Fusion Compatible Wi-Fi Cameras and Accessories can connect to Lorex Fusion Recorders.

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Which Lorex Wi-Fi Cameras and Accessories are part of Fusion?

See the following list of Lorex Fusion Wi-Fi devices:

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Should I update my Lorex Fusion recorder’s firmware?

It is recommended to update your system firmware to the latest version to ensure remote connectivity and to support newly added Fusion Wi-Fi devices.

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Does my Lorex Fusion recorder require a network setup?

Yes, a network setup is required to connect Fusion Wi-Fi cameras and accessories to your Fusion recorder. Ensure you connect the included Ethernet cable to your recorder’s LAN port and your router.

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Does it matter which router I use?

Yes, due to its strong signal, the dual-band router is suitable for high resolution video recording and for connectivity between devices. Ensure that your Fusion Wi-Fi cameras and accessories and your Fusion recorder are all connected to a dual-band router (2.4 GHz/5 GHz bands).

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How many Lorex Fusion Wi-Fi Cameras and Accessories can I connect to my Fusion recorder?

This depends on your Fusion recorder and the number of Fusion Wi-Fi channels it comes with. For full technical specifications, refer to the Product Specifications on your recorder’s product support page. Visit help.lorextechnology.com and search your Fusion recorder’s model number.

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What is a Fusion Wi-Fi channel?

A Fusion Wi-Fi channel is the channel you use to add a single Fusion Wi-Fi camera to your system. A 16-channel security system with 8 PoE ports/channels (for wired camera connection) and 8 Fusion Wi-Fi channels means that 8 Fusion Wi-Fi cameras and accessories can connect to the entire system.

Note: Fusion Wi-Fi channel’s are only available on certain Lorex Fusion recorders. For a list of Fusion recorders, see the Product Compatibility Chart.

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How many Fusion Wi-Fi channels are on my Lorex Fusion Recorder?

The number of Fusion Wi-Fi channels varies per Fusion recorder. For full technical specifications, refer to the Product Specifications on your recorder’s product support page. Visit help.lorextechnology.com and search your Fusion recorder’s model number.

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How do I setup my Lorex Fusion system?

Complete your Fusion setup in the following order:

After connecting your Fusion system, ensure you adjust your Fusion settings.

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Are there Fusion setup tutorial videos?

For a video walk-through of the Fusion setup with the new local UI (N845, N846, N847, N864, D863, D881 Series), please watch here.

For a video walk-through of the Fusion setup with the previous local UI (N841, N842, N843, N844, N861, D862, D871 Series), please watch here.

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How do I setup my Lorex Fusion recorder and wired cameras?

For Basic System Setup instructions, refer to your recorder’s Quick Start Guide or Series Manual on the product support page. Visit help.lorextechnology.com and search your Fusion recorder’s model number.

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How do I connect my Lorex Fusion Wi-Fi camera or accessory to my Fusion recorder?

For full setup instructions, please click on the article corresponding with your model number.

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Which password should I enter to connect my Lorex Fusion Wi-Fi camera or accessory to my Fusion recorder?

Enter the same password that you created in the Lorex App when setting up your Fusion Wi-Fi device.

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What is continuous recording?

Once your Lorex Fusion Wi-Fi camera connects to your Fusion recorder, your camera’s recording settings are automatically set to continuous. This means that your Fusion Wi-Fi camera will record 24/7 or for the entire duration of the recording schedule onto your Fusion recorder’s hard drive. It is worth noting that recordings on the camera are limited due to the size of its onboard storage, while recordings on the recorder are extensive (3TB to 10TB). Continuous recording captures everything in the background, and you can playback to catch anything you missed.

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Do all Lorex Fusion Wi-Fi cameras record continuously?

No, to conserve battery life, battery-operated video doorbells do not record continuously (24/7).

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How do I set my Lorex Fusion Wi-Fi camera to continuous recording?

After Fusion setup, your Wi-Fi camera is automatically set to Continuous recording. To adjust your camera’s recording settings, login to your recorder and navigate to the devices menu. For instructions, please see the article Lorex Fusion: Adjust Settings.

Note: Battery-operated video doorbells do not record continuously (24/7). Being a battery-operated doorbell, it will always go to sleep after a period of inactivity to conserve battery life. Once the doorbell is correctly paired to your Fusion recorder, the offline message means the doorbell has gone to sleep but is still connected and can be awakened. When motion is detected, or when the call button is pressed, there will be live video from that channel. You can also manually wake up the doorbell through the Lorex app, by activating the liveview.

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How come I’m receiving duplicate notifications in the Lorex App?

After completing the Fusion setup, your Wi-Fi camera or accessory is connected to the Lorex App twice – once as a single device and then a second time as a device connected to your recorder. To avoid receiving duplicate notifications from the same camera or accessory, you will need to Turn off Alerts for your Wi-Fi device connected to your recorder. For instructions, please see the article Lorex Fusion: Adjust Settings.

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After Fusion setup, where is my Lorex Fusion Wi-Fi camera’s video footage being stored?

Your Lorex Fusion Wi-Fi camera saves recorded motion detection videos onto the local microSD card (not always included). Once you’ve connected your Fusion Wi-Fi camera to your Fusion recorder, your camera’s recording settings is automatically set to 24/7 Continuous recording, and all recorded video is stored on your recorder’s extensive hard drive (up to 10TB).

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What features are supported in my Fusion recorder vs. the Lorex App?

Please see the following list of features supported in either your Fusion recorder and/or the Lorex App:

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Can I use my web browser to access my Lorex Fusion Wi-Fi camera?

You can only access your camera on the Lorex App, recorder, or on the Lorex Cloud Client.

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When modifying the password in the Lorex Cloud Client, which password should I enter?

Enter the password for your Wi-Fi camera or accessory created in the Lorex App during setup.

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Where can I order the Lorex Fusion Collection?

To order, go to lorex.com.

Lorex Fusion: Troubleshooting

The following article provides some troubleshooting tips for setting up your Lorex Fusion Collection.

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My Fusion Wi-Fi camera or accessory is not appearing in the device list.

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My Fusion Wi-Fi camera or accessory is not connecting to my Fusion recorder.

• Give your Fusion Wi-Fi camera or accessory a few minutes to establish a connection.

• Check to see if your Fusion recorder has the most up-to-date firmware. New Local UI: Login to your recorder and navigate to System > Update & Reset > Upgrade, then click Check for Updates.  Previous Local UI: Login to your recorder and navigate to Main Menu > Information > Update/Reset > Update, then click Check for Updates. For instructions on updating your recorder’s firmware through USB, see the article How to manually upgrade the firmware of your recorder.

• Ensure that your Fusion Wi-Fi cameras and accessories and your Fusion recorder are powered on.

• The same password created for your Fusion Wi-Fi camera or accessory in the Lorex App must be entered in your Fusion recorder. If you have forgotten the password, then reset your Fusion Wi-Fi camera or accessory and connect it to the app again.

• (Applies to the previous local UI only) If your password for your Fusion Wi-Fi camera or accessory is entered incorrectly in your Fusion recorder, then your Wi-Fi device will lock itself. Reset your Fusion Wi-Fi camera or accessory and connect it to the app again.

• Ensure that you are entering the password for your Fusion Wi-Fi camera or accessory created in the Lorex App, and not the Lorex App account password. Those are two separate passwords.

• Ensure that your Fusion Wi-Fi camera or accessory is connected to a dual-band router (2.4 GHz/5 GHz bands).

• Ensure that you are connecting the Fusion Wi-Fi camera or accessory to an available Fusion Wi-Fi channel, and not a Wi-Fi channel that already has a Wi-Fi device connected to it.

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I don’t know the password for my Fusion Wi-Fi camera or accessory.

If you don’t know the password for your Fusion Wi-Fi camera or accessory, then you will need to reset the device and connect it to the Lorex App again.

To reset your Fusion Wi-Fi camera or accessory:

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I’m receiving duplicate notifications in the Lorex App.

After completing the Fusion setup, your Wi-Fi camera or accessory is connected to the Lorex App twice – once as a single device and then a second time as a device connected to your recorder. To avoid receiving duplicate notifications from the same camera or accessory, you will need to Turn off Alerts for your Wi-Fi device connected to your recorder. For instructions, please see the article Lorex Fusion: Adjust Settings.

Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N910 Series)

The following article provides instructions for connecting your Lorex Fusion Collection Wi-Fi Cameras and Accessories to your N910 Fusion recorder.

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Our Lorex Fusion recorders incorporate the newest (fusion) technology to connect both wired and Wi-Fi cameras, doorbells, floodlights, and motion sensors to one system. All Fusion compatible Wi-Fi cameras and devices connect to one recorder for continuous 24/7 recording and private local storage. Access everything from the Lorex App for easy control of all devices.

Note: To conserve battery life, Wi-Fi Battery Video Doorbells only record when motion is detected. They do not record continuously.

For any connection issues, see the article Lorex Fusion: Troubleshooting.

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Part One — Wired Setup

Setup your Fusion recorder and wired cameras. For Basic System Setup instructions, refer to your recorder’s Quick Start Guide or Manual on the product support page. Visit help.lorextechnology.com and search your Fusion recorder’s model number.

Important: Network setup is required for your system — use the included Ethernet cable to connect your recorder to your router.

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Part Two — Connecting your Lorex Fusion Wi-Fi Camera

Connect your Lorex Fusion Wi-Fi Camera to the app and then from your recorder scan your network to add it.

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Option A — Connecting Your New Lorex Fusion Wi-Fi Camera to Your Recorder

Add compatible Lorex Fusion Wi-Fi Cameras and Accessories onto Fusion Wi-Fi channels on the recorder.

To connect your New Lorex Fusion Wi-Fi Camera to the recorder:

Note:

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Option B — Connecting Your Existing Lorex Fusion Wi-Fi Camera to Your Recorder

Add compatible Lorex Fusion Wi-Fi cameras and accessories onto Fusion Wi-Fi channels on the recorder.

Note:

To enable remote viewing for the mobile app, you will need to:

To connect your Existing Fusion Wi-Fi camera to the recorder:

1.From the Live View display, click the pair icon  in the center of the Fusion Wi-Fi channel’s screen.

Note: It may take a few minutes for your Lorex Fusion Wi-Fi Camera’s video feed to appear.

To turn off duplicate notifications, adjust your camera’s recording settings, or link motion sensors to cameras, see the article Lorex Fusion: Adjust Settings.

Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N845, N846, N847, N864, D863, D881 Series)

The following article provides instructions for connecting your Lorex Fusion Collection Wi-Fi cameras and accessories to the Lorex App and to your Fusion recorder.

Note: These Fusion instructions apply to the new local UI only. For Fusion instructions that apply to the previous local UI, please see the article Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories.

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Before you start

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Watch the Lorex Fusion setup tutorial video

For a video walk-through of the fusion setup, please watch here.

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Connect your Fusion Wi-Fi cameras and accessories to the Lorex App

Follow the Lorex App steps to add your Lorex Fusion Wi-Fi cameras and accessories. Refer to your camera’s documentation at help.lorextechnology.com for detailed setup instructions. Search your camera’s model number to access the product support page.

Note:

2.In-app, tap the  icon to add your Wi-Fi camera.

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Connect your Fusion Wi-Fi cameras and accessories to your Fusion recorder

Note: You can add one Wi-Fi camera or accessory to one Fusion Wi-Fi channel. The number of Fusion Wi-Fi channels varies per Fusion recorder. For full technical specifications, refer to the Product Specifications on your recorder’s product support page. Visit help.lorextechnology.com and search your Fusion recorder’s model number.

2.From the Live View display, click the pair icon  from the center of the Fusion Wi-Fi channel.

Note: If your Lorex Fusion recorder and Fusion Wi-Fi camera share the same password, then the devices will automatically connect without entering the password.

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After successfully connecting to your Fusion recorder, your Fusion Wi-Fi camera or accessory connection status turns green. For any connection issues, see the article Lorex Fusion: Troubleshooting.

To turn off duplicate notifications, adjust your camera’s recording settings, or link motion sensors to cameras, see the article Lorex Fusion: Adjust Settings.

Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N841, N842, N843, N844, N861, D862, D871 Series)

The following article provides instructions for connecting your Lorex Fusion Collection Wi-Fi cameras and accessories to the Lorex App and to your Fusion recorder.

Note: These Fusion instructions apply to the previous local UI only. For Fusion instructions that apply to the new local UI, please see the article Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (New Local UI).

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Before you start

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Watch the Lorex Fusion setup tutorial video

For a video walk-through of the Fusion setup, please watch here.

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Connect your Fusion Wi-Fi cameras and accessories to the Lorex App

Follow the Lorex App steps to add your Lorex Fusion Wi-Fi cameras and accessories. Refer to your camera’s documentation at help.lorextechnology.com for detailed setup instructions. Search your camera’s model number to access the product support page.

Note:

2.In-app, tap the  icon to add your Wi-Fi camera.

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Connect your Fusion Wi-Fi cameras and accessories to your Fusion recorder

Note:

After successfully connecting to your Fusion recorder, your Fusion Wi-Fi camera or accessory connection status turns green. For any connection issues, see the article Lorex Fusion: Troubleshooting.

To turn off duplicate notifications, adjust your camera’s recording settings, or link motion sensors to cameras, see the article Lorex Fusion: Adjust Settings.

Lorex Fusion: Adjust Settings

The following article provides instructions for adjusting your Lorex Fusion Collection settings.

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Turn off duplicate notifications

After completing the Fusion setup, your Wi-Fi camera or accessory is connected to the Lorex App twice – once as a single device and then a second time as a device connected to your recorder. To avoid receiving duplicate notifications from the same camera or accessory, you will need to Turn off Alerts for your Wi-Fi device connected to your recorder.

To turn off duplicate notifications:

2.Under your Fusion recorder, swipe left to find your Fusion Wi-Fi camera or accessory.

3.Tap on your Fusion Wi-Fi device’s notification icon .

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Adjust the recording settings for your Fusion Wi-Fi camera or accessory

After Fusion setup, your Lorex Fusion Wi-Fi camera’s recording settings will automatically adjust to Continuous, recording 24/7 directly to your recorder’s hard disk drive.

To adjust the recording settings (new local UI):

To adjust the recording settings using the previous local UI, navigate to Main Menu > CAMERA > Recording > Recording and follow the same steps as above.

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Set the recording schedule for your Fusion Wi-Fi camera or accessory

You can set a custom recording schedule according to your needs. For example, you can set the system to record continuously during business hours and record on motion detection only outside of business hours.

• Click-and-drag on each day to customize the recording schedule. The schedule is set up as a grid, with each block representing two hours.

• Click  beside 2 or more days to link schedules (). This allows you to quickly change multiple schedules at once.

• To make fine adjustments to a schedule, click . This will allow you to set exact start and end times for a schedule.

• To disable all recording of the selected type on the selected day, click .

To set the recording schedule using the previous local UI, navigate to Main Menu > STORAGE > Schedule and follow the same steps as above.

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Link sensors to cameras

Once you’ve completed the Fusion setup, you can link motion and door/window sensors to any compatible camera, so that when the sensors are triggered the linked automatically cameras record.

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To learn more about using your Lorex Fusion system, visit the Fusion page or refer to the Lorex Fusion: Frequently Asked Questions article.

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<p>The post Lorex Fusion Troubleshooting FAQ first appeared on NVR IPCAMERA SECURITY.</p>

Overview

The IMOU Ranger 2C IP camera does not support HomeKit but it DOES support ONVIF and RTSP, which is excellent. When using the IMOU app, the camera supports some basic motion detection and pan/tilt, but none of that functionality seem to be supported via ONVIF, which is strange because the IMOU LOOC cameras at least extend their motion detection abilities to ONVIF. I wonder why they dropped that with the Ranger?

IMOU Ranger IP Camera How To Use

Read More : Cync Smart Cameras User Guide

Unboxing

The camera is accompanied by a USB power cable, wall adapter and some strange plastic part with two holes in it. I have no idea what it is for.

Setup

If you haven’t already done so, you need to install the IMOU Life app.

Annoyingly, you’ll have to create an account before you can set up your camera. Everyone expects that these days, but it’s a dumb requirement and something that Streamie absolutely avoids.

After you’re signed in, choose the option to scan a QR code.

On the bottom of the camera, if you have 20-20 vision, you’ll see the QR code and the recovery code which is the default password for the device. Point your phone at the QR code to continue.

And don’t forget to actually plug in your new camera.

While I always rag on cameras that require switching wifi networks to perform the initial setup, the IMOU setup process at least does all of the work for you.

Next up, give the app your wifi network name and password.

And then wait patiently. If you happen to block internet access for untrusted devices, you’ll have to disable that firewall rule now, while the camera “phones home” for what I’m certain are entirely legitimate and necessary reasons….

Next up, choose your region and a date format. I’d imagine the app could figure this out automatically, but whatever.

And then the app wants you to choose where you’re placing this camera, for reasons….

And then FINALLY, the camera is set up in the app.

And you can tap on it to stream it. Yay.

In the next section we’ll get this IMOU Ranger 2C camera set up in Streamie and to do that we need the password, which you can find in the app. Tap on the button to configure the newly added camera and then tap on this thing at the top.

Then tap on “Device Label”.

On this screen you can see your recovery code which is also the default device password that we’ll need to give to Streamie.

Also, if you go to Device Firmware Version screen, there’s probably a firmware update waiting for you, which can’t hurt to apply now, since you’ll probably never think to do it later.

RTSP and ONVIF functionality is enabled by default so we don’t need to do anything but have that recovery password handy.

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Camera FAQ

1.How to select memory card capacity?

(1). For FHD/1080p/2MP resolution cameras:

a 32GB memory card can be used for 3 days;

a 64GB memory card can be used for 6 days;

a 128GB memory card can be used for 12 days;

a 256GB memory card can be used for 24 days;

(2). For QHD/2.5K/4MP resolution cameras:

a 32GB memory card can be used for 1.5 days;

a 64GB memory card can be used for 3 days;

a 128GB memory card can be used for 6 days;

a 256GB memory card can be used for 12 days;

(3). When the storage is full, historical video records will be replaced by new videos in chronological order automatically.

2.How to set up your camera?

If you want to set up your camera, please follow the steps as below.
Please note: ensure the distance between the camera, mobile phone and the router is within 30cm during the configuration procedure.
1. Tap “+” to scan the QR code of the label and tap “Next”.
2. Connect the phone to the camera’s hotspot signal named that begins with “DAP”.
3. Tap the WiFi that you want to connect to.
4. Enter WiFi password and tap Next.
5. Wait for the connection.
6. Added successfully.

3.How to share your cameras with others？

1. Reach to Share Device on the home page.
2. Tap ‘+’ and input the email address you want to share the device with. Or you can share by QR code.
3. Special permissions for the shared user.

4.How to view history record?

If you want to view history records from Imou APP, please follow the steps below.
In the preview interface.
1. Play the live video and tap the “Event History Timeline”.
2. Select cloud storage or SD card storage to view the recording
3. Tap to view all recordings
In the home interface.
1. Tap “··” on the device menu.
2. Tap “All videos” to view all recordings.

5.How can I stream Imou camera through Amazon Echo Show / Google Nest Hub?

You can follow the configuration wizard of Google Home to configure imou account on Google Home, and the demo will be shown on our official YouTube channel.

6.Where can videos be stored?

Way 1. Use local storage(memory card) as the default mode.
Way 2. If the cloud storage service is enabled, enable the cloud storage and local storage.
Way 3. Use manual recording mode and the recording will be stored in the local storage on the phone or PC.

7.What to do if there is a false alarm from outside the motion detection zone (general activity zone)?

Turn the Human Detection off.

8.Can I set human detection area?

Sorry, you can only set the detection area for motion detection instead of human detection.

9.What to do if there is no alarm after enabling motion detection?

Please try the followings:
1. Turn on the motion detection in the app.
2. Increase the sensitivity in the app.
3. Adjust the dynamic inspection area.
4. Adjust the validity period.
5. Change the memory card property to “read/write”.

10.How do I fix the device IP?

1. Set static IP with SmartPSS and other tools.
2. Bind IP and MAC in router interface.
3. Set the router’s address lease option to “never expire”.

11.What to do if the device initialization (password setting) failed?

1. Keep the device and the phone on the same network.
2. Keep your router online.
3. Switch the DNS server to 8:8:8:8, 8:8:4:4.

12.What to do if the device fails to stream?

1. Check the network connection between the router and the mobile phone, reduce the load of the router, and ensure that the connection is normal.
2. Simplify the networking path of the device and ensure that the device router is connected to the Internet.
3. Check the network configuration and remove the network restrictions of the device.

13.What to do if the device goes on and offline frequently?

1. Check the WiFi signal strength and keep the device and router unobstructed.
2. Reduce the number of access devices and ensure sufficient uplink bandwidth.
3. Adjust equipment distribution to work in different channels.

14.What to do if the night vision mode turns on/off repeatedly?

1. Remove the obstructions in front of the lens.
2. Avoid using in narrow space.

15.What to do if the screen is blurred?

1. Clean the outside of the lens.
2. If the above operation is invalid, return to the factory for maintenance.

16.What to do if the screen is too bright in Night vision / Infrared / Smart Mode?

1. Adjust the distance from the monitoring object.
2. Adjust the angle of the camera.

17.What to do if the screen is too dark in Night vision / Infrared / Smart Mode?

1. Adjust the distance from the monitoring object.
2. Switch to the original adapter.
3. Reset the camera and check the parameter settings with imou life app.

18.What to do if the memory card is not recognized?

1. Clean the golden finger with a rubber.
2. Format the memory card with a PC.
3. Replace the memory card.
4. Access the memory card in the camera using other apps like SmartPSS etc.

19.What to do if the infrared detection is false or not alarming?

1. Avoid installing the device in areas with rapid temperature changes such as air conditioners.
2. Clean the lens and remove obstacles in the field of vision.
3. Adjust the installation angle to avoid direct strong light.

20.What to do if the indicator light is off or solid red?

1. Switch to the original adapter.
2. Make sure the device is not powered off and connected continuously during the upgrade process.
3. If the above operation is invalid, return to the factory for maintenance.

To buy IMOU Protect, please click 👉 here

1.How to reselect devices for Imou Protect plan?

Please make sure you have subscribed to the IMOU Protect plan.
Active your Imou Protect
1. Enter “Me” page.
2. Tap “Imou Protect” to enter Imou Protect Page.
3. Tap the Plan to be activated, then tap “Add devices”.
4. Select devices and tap “OK”.
5. Successfully.
Reselect devices for activated Imou Protect plan
6. Enter Imou Protect Page.
7. Tap the icon (edit) to reselect devices for this activated Imou Protect Plan.
8. The remaining steps are the same as 1. Active my Imou Protect.

2.What’s the difference between cloud storage and Imou Protect?

Imou Protect is a comprehensive service that includes Cloud Storage. Imou Protect delivers a brand new security experience with additional benefits like AI Detection, downloading SD card recordings, sharing devices with more users, security report, and more. 

3.What will be the impact if I don’t subscribe to Imou Protect?

The Imou Protect service is an optional service that does not affect the use of Imou devices without a subscription. By subscribing to Imou Protect service, you will unlock more benefits,  and enjoy more premium experience.

4.How do I upgrade the Imou Protect if I already subscribed to cloud storage?

If you have subscribed to cloud storage service and it is still valid, even if it is a free trial plan, you don’t need extra operations or payment. We will upgrade the cloud storage service to Imou Protect for free. When you log in to Imou APP V5.11.0 or a more advanced version, you will receive a pop-up reminder on the real-time playback page.

Upgrade rules:
3 days cloud storage → Basic Plan, including 3 or 7 days cloud storage
7 days cloud storage → Basic Plan, including 7 days cloud storage
30 days cloud storage → Plus Plan, including 30 days cloud storage

5.Can I try Imou Protect before I subscribe?

A free trial of Imou Protect is available for every newly registered Imou camera. If the camera has already enjoyed the free trial of cloud storage and it has expired, there will be no more free trial opportunities for Imou Protect. 

6.I have several cameras, how do I choose a subscription?

Imou Protect supports subscriptions for a single camera or up to 5 cameras, you can choose the suitable subscription.

7.If the camera is broken, what should I do with the subscribed Imou Protect?

You can transfer the subscription to other cameras or cancel the subscription on Imou APP.

8.If I unbind the camera, what happens to the Imou Protect I have subscribed to?

When unbinding the camera, if the Imou Protect you subscribed to is no longer associated with any camera, you can choose to cancel the subscription on the page. Of course, you can also find the subscription in the Imou APP and cancel it at any time.

9.What is the difference between the AI Detection provided by Imou Protect and the detection function that comes with the camera?

AI Detection provided by Imou Protect gives you the option to only receive alerts when a person, pet, vehicle, and package is detected, even if the cameras with no AI capability. And Imou Protect AI detection provides more detection types than the detection function that comes with the camera. Imou Protect AI detection does not need to update the camera program, it is continuously upgraded with the support of cloud algorithms.

10.If I already subscribe to Imou Protect, how can I enjoy the newly released benefits?

If you already subscribed to Imou Protect and Imou upgrades your current plan features, you will receive the latest benefits for the next cycle at no additional charge. If your current subscription does not meet your needs, you may choose to upgrade to a higher-tier subscription.

11.I want to upgrade the Imou Protect service that I have subscribed, how will I be charged?

After you upgrade the subscription, the auto-renewal of the replaced plan will be canceled. Its remaining service days will be counted as discounts to your initial payment of the current plan. The subsequent subscription will automatically renew at a normal price. You can cancel the renewal at any time.

12.Do all brands of cameras support Imou Protect?

Imou cameras support all benefits of Imou Protect.

13.How to cancel Imou protect plan?

If you need to cancel Imou Protect plan, please follow the steps below.
1. Enter Me page.
2. Tap the option ‘Imou Protect’.
3. Choose the subscription you need to cancel.
4. Confirm to cancel.

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<p>The post IMOU Ranger IP Camera How To Use first appeared on NVR IPCAMERA SECURITY.</p>

1. How to setup microSD  card record settings

SD card installation video：https://www.youtube.com/embed/nbpofPlUV2k

Note: Cameras maximum support 128 GB SD card.

1). Remove power cable before inserting the microSD card to the camera.

2). MicroSD card format and record setting

Log in “SriHome” App and follow the steps:Settings -> Record Setting .

There are 2 types of recordings：

24/7 recording: 24/7 recording refers to the continuous recording of the camera which is about every 10 minutes as a node continuous recording.

Alarm recording: The camera captures footage only when the motion detection alarm is activated.

Read Next :

• How to setup Sricam SriHome Products
• Sricam installation and user guide
• V380 IP Camera Installation Manual

The system does not detect SD Card.

Followings are a few possible reasons why this may be occurring:

1. Please power off camera before inserting SD card into camera.

2. The SD card read&write speed not good, please use a SD card with class 10 or above class 10.

4. The SD card is broken.

3. The SD card has not been formatted properly.

5. The SD card slot is faulty.

Sricam IP Camera Setup Guide

SD card video playback view:

Note:Both 24/7 recording and Alarm recording cannot be opened at the same time ,only one of them can be opened.

2. APP prompt “offline” when adding camera

See “camera offline” when  the setup procedure

Here are questions which may help you to shoot the issue when you use an Ethernet cable to connect the IPcam to the router:

1. Make sure the Green LED on the cable connector is flashing . If not, the connect between the camera and the router is still off.

Double check to ensure both two ends securely connected. You can also try other ports which on the router.

2. Make sure your mobile phone connect to same router or same LAN as the camera cable connecting.

3. Make sure DHCP is enabled on your router.

4. Make sure NO MAC filter enabled on your router. Or you need to disable MAC filter temporiaily before successfully configure camera.

5. When you switch from Ethernet to WIFI on the app, it will ask for WiFi password, make sure the provided WiFi password is correct.

3. How to Setup Motion Detection Alarm

Step1: Enable motion detection alarm

Note: The alarm notification will be pushed just ONE time within 30 seconds

Step1-1: Tap “Setting” button >> “Settings” >> “Alarm settings” be the alarm setting window as figure 1 and figure 2.

Sensitivity: The greater the number, the higher the sensitivity, the camera will be more easily alarmed.

Step1-2: Enable “Motion Detection Alarm”as figure 2

Note: Set mobile push notification as follows

Android

iOS

4. Camera’s Wi-Fi is unstable and often offline

Followings are a few possible reasons why this may be occurring:

1. Check whether antenna is tightened.

2. To check Wi-Fi signal, in normally, it should be more than 3 bars.

(The distance between the camera and wifi router being too far might cause wifi signal to be less than 3 bars ).

3. WiFi channels: check if WiFi channels are busy, possibly reconfigure to “Automatic”.

4. The camera IP address conflicts with other devices, needing to set camera IP address to be a

fixed one.

5. Change the name of the wireless network (SSID): If there are different wireless networks with the same name (SSID) in your

environment-perhaps because a neighbor uses the same wireless router,a wireless repeater has the same name as the router – WLAN

devices could try to automatically connect to the wrong wireless network ,Therefore, set up a unique wireless network name in your

wireless router or repeater.

6. Set maximum transmission power:In some wireless routers, the transmission power can be reduced,which reduces the performance

of the wireless network. Make sure your wireless router has the maximum transmit power set.

5. The system does not detect an SD Card

Followings are a few possible reasons why this may be occurring:

1. Please power off camera before inserting SD card into camera.

2. The SD card read&write speed not good, please use a SD card with class 10 or above class 10.

3. The SD card is broken.

4. The SD card has not been formatted properly.  please format sd www.sricam.com/srihome/download

5. The SD card slot is malfunctioning.

6. Can’t connect WiFi

If you fail to setting WiFi for ip camera, please make sure your router：

1. All IP Cameras support 2.4G HZ WIFI，only some IP cameras don’t support 5GHZ Wi-Fi.

2. NO MAC filter enabled on your router. Or you need to disable MAC filter temporarily before successfully configuring camera.

3. Router’s DHCP is enabled, after setting up and setting a fixed ip address for IP camera, you can disable DHCP again.

4. The WiFi Encryption is WPA/WPA2-PSK, either AES or TKIP encryption is OK if you are not using WPA/WPA2.

There is possible using WEP. It is recommended to use WPA/WPA2 now because WEP is quite old technology and not safe nowadays.

5. WiFi Channel needs to set as AUTO in order to avoid busy channels.

Inconsistent signal, it could be due to:

1) Too many devices sharing the same internet network. Please try to disconnect other devices.

2) The IP camera is too far from the router if using WIFI connection.

• Other quality and setup issue, please reset camera to factory default.

7.How to set the privacy zone

1. Open the SriHome APP, click the settings button, and then click “Video Settings”

2. Click “▼”, select “Area 1”, and then randomly select an area on the video screen of this interface, and then click “Save”.

3. Back to the video viewing interface, you can see the privacy area just set

Note: If you need to clear the privacy area, go back to the video settings and click “Clear Current Area” or “Clear All Areas” to cancel the privacy area (a total of 4 privacy areas can be set)

8. How to restore the camera to factory settings?

Step 1: Power on the IP Camera and wait for about 30 seconds

Step 2: Keep pressing the RESET button for about 15 seconds then release.

Then camera successfully restore to factory settings  (password default : 888888).

9. Multiple-view on srihome App

Step 1 ：Tap the “multiple view” icon as Figure 1.

Step 2 ：On the pop up windows select the camera which you want to multiple view as figure 2.

Step 3 ：Tap “Next”to pop up multiple view.

Note:In multi-scree mode, you can watch up to 4 devices at the same time(except NVR).

10. How to retrieve the ID number if the camera’s ID tag is lost or damaged

1) When the SriHome App does not add a camera:

Please power on the camera, press and hold the reset button for 5-10 seconds, and wait for the camera to reset to factory settings.

Open the WiFi network settings of the mobile phone, and find the WiFi hotspot sent by the camera.

The part after removing the “IPC-” from the WiFi name is the ID number of the camera. As shown below:

2) When SriHome has added a camera:

Open the SriHome APP, click Modify, and you can view the camera’s ID and ID QR code. As shown below:

11. How to solve the problem that the upgraded camera cannot be turned on

1. Please copy the entire decompressed update folder to the root directory of the SD card, the file cannot be renamed; (please contact customer service for the updated folder)

2. Then install the SD into the camera, and then power on the camera;

3. After waiting for 2 minutes for the camera to rotate and self-check, press the reset button to reset the camera to complete the upgrade process.

Notice:

1. Please ensure that the camera cannot be powered off during the upgrade process

2. If the upgrade fails, the camera will automatically restart, no need to unplug the power supply

3. If there is an unexpected power failure during the upgrade process, please contact customer service with email: support@sricam.com

(If you encounter other problems during the camera upgrade process, or the camera cannot be upgraded normally, please contact customer service via email in time:support@sricam.com)

12. How to download and delete videos in SD card

Steps to download videos:

Note: 

① The mobile phone must be connected to the same LAN as the camera before the download logo will appear.

② IOS does not support video download function.

③ The firmware version of camera is above V8.1.1.

④ SP027 models do not support this function.

1. First connect the mobile phone and the camera to the same LAN

2. Open SriHomeAPP and open the playback function

3. Click the download icon to download to the local video of SriHomeAPP

4. Open the local video, long press the video, and click save to album

5. Open the mobile phone photo album to view the downloaded video

Steps to delete videos：

Note: Both Android and IOS do not support the deletion of a single video

Open SriHomeAPP, click Settings, click Video Settings, Click Format SD card to delete all videos in the SD card

<p>The post Sricam IP Camera Setup Guide first appeared on NVR IPCAMERA SECURITY.</p>

There are three Arlo Solar Panels designed to work with Arlo cameras. To know which Arlo Solar Panel is compatible with your camera, visit: Arlo Solar Panel Compatibility

You can use Arlo Solar Panels in any outdoor location that falls within the solar panel’s operating temperature range of 32° to 113°F (0° to 45°C). For safety reasons, the Arlo Solar Panel cannot charge your camera battery at temperatures below freezing.

To set up your Arlo Solar Panel:

1. Choose a good outdoor location for your Arlo Solar Panel, within 4.5 feet (1.3 meters) of your Arlo camera.
   The Arlo Solar Panel can absorb the most solar energy when it is in full sunlight for as much of the day as possible. You can mount the Arlo Solar Panel on your wall, fence, roof, gutter, or eaves. Make sure that you mount your Arlo Solar Panel facing true south (in the northern hemisphere) or true north (in the southern hemisphere).
2. Secure the mount with the screws provided in the package.
   
3. Attach your Arlo Solar Panel to the mount.
4. Adjust the angle of the Arlo Solar Panel on the mount to the appropriate angle for your latitude.
                  
5. Make sure that your Arlo camera battery is fully charged.
   Note: Your Arlo Solar Panel is designed to keep your camera battery charged, not to charge the battery from low to full.
6. Connect the Arlo Solar Panel cable to your Arlo camera.
   

Warning: Do not unplug the cable from your Arlo Solar Panel. This can damage the cable and the Arlo Solar Panel.

Note: The charging icon will not immediately appear in the Arlo Secure app. If you want to confirm that your camera is charging, you can wait for the charging icon to appear, or you can check the camera’s battery percentage in the Arlo Secure app from day to day. For more information on battery charging icons, visit: What do my Arlo camera’s battery level icons and notifications mean?

How do I position the Arlo Solar Panel to get the most sunlight?

The amount of energy that the Arlo Solar Panel can produce depends on several factors: average sun exposure, weather conditions, tilt angle, and dust or debris. A solar panel in the same location might produce a different amount of energy at noon in December than at noon in June.

Similarly, the same panel might produce more energy in one geographic location and less in another. In both situations, the difference is based mainly on the amount of sunlight that the solar panel receives. To see a world map of average sun exposure, visit: http://globalsolaratlas.info/?m=sg:dni

To optimize the effectiveness of your solar panel, do the following:

• Choose a location for your solar panel that gets plenty of sunlight; try to avoid spots that are in the shade for a significant portion of the day.
• Mount your solar panel facing true south (in the northern hemisphere) or true north (in the southern hemisphere) and tilt it to the appropriate angle for your latitude.
• Wipe the panel every few months to remove dust or debris that might affect the solar energy-harvesting efficiency of the panel.

For more information about the Arlo Solar Panel, see the following knowledge base articles:

• How to setup Push Notifications or Email Alerts for Arlo devices
• How to factory reset Arlo devices
• Troubleshooting Arlo Essential Spotlight Camera

To purchase the Arlo Solar Panel, visit: Arlo Accessories

How to troubleshoot Arlo Solar Panel charging issues

<p>The post How do I install and mount my Arlo Solar Panel first appeared on NVR IPCAMERA SECURITY.</p>

When adding a device by scanning QR code or Hik-Connect domain, if the result shows that the device has been added to another account, you should unbind it from the account before you can add it to your account.

1. Add the device by scanning QR code or Hik-Connect domain.

   See Add a Device by Scanning Device QR Code or Add a Device by Hik-Connect Domain for details.

2. On the Result page, tap Unbind Device to start unbind the device from its account.
3. Optional: If the network exception occurs, perform the following operations.
   • Tap Connect to Wi-Fi to connect the phone to the Wi-Fi network and make sure the device is in the same local area network with the phone.
   • Tap Or you can unbind the device from its account in local GUI to unbind the device via local GUI.

   Note:

   Unbinding the device via local GUI should be supported by the device.

4. On the Unbind Device page, enter the device password and the verification code displayed on the image.
5. Tap Finish.

Hik-Connect Hikvision Unbind Device from Its Original Account

Read Next : Hikvision Hik-Connect complete setup guide

Add a Device by Scanning Device QR Code

You can add the device by scanning the device’s QR code.

1. On the device list page, tap  > Scan QR Code to enter the Scan QR Code page.
2. Scan the QR code.

   • Scan the device QR code by aligning the QR Code with the scanning frame.

     Note:

     • Usually, the QR code is printed on the label, which is on the back cover of the device.

     • Tap  to enable the flashlight if the scanning environment is too dark.

   • If there are device QR codes in photo album of the phone, tap  to extract QR code from local album.

3. Optional: Perform the following operations if the following situations occur.

   • If the system fails to recognize the QR code, tap  to add the device manually. See Add a Device by Hik-Connect Domain or Add a Device by IP/Domain for details.

   • If the device has been added to another account, you should unbind the device from the account first. See Unbind Device from Its Original Account for details.

   • If the device is offline, you should connect a network for the device. For details, see Connect Offline Device to Network for details.

   • If the device is not activated, the Activate Device page will pop up (excluding the access control device). You should activate the device. For details, see Activate an Inactive Device for details.

   • If the Hik-Connect service is disabled for the device, you should enable the function (excluding the access control device). For details, see Enable Hik-Connect Service When Adding Device on Mobile Client for details.

4. Tap Add on the Result page.
5. Enter the device verification code.

   The device will be added successfully.

   Note:

   • The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling Hik-Connect service.

   • For details about enabling Hik-Connect service, see Enable Hik-Connect Service for Device.

6. Optional: Tap Configure DDNS to configure DDNS.

   Note:

   • See Set DDNS for details.

   • After DDNS being enabled, the device will be accessed via IP address in priority, so that remote configuration of the device will be supported and the streaming speed will be faster than streaming via Hik-Connect service.

   • If you skip this step, the device will be accessed via Hik-Connect service.

7. Tap Finish.
8. Optional: Delete the device.

   • On the device list, if the list is in list mode, swipe the device name to the left and tap  > Delete Device.

   • On the device list, if the list is in thumbnail mode, tap the device name or tap , and then tap Delete Device.

Add a Device by Hik-Connect Domain

For devices which support Hik-Connect service (a cloud service provided by Hikvision), you can add them manually by Hik-Connect domain.

1. On the device list page, tap  > Manual Adding to enter the Add Device page.
2. Select Hik-Connect Domain as the adding type.
3. Enter the device serial No. manually.

   Note:

   • By default, the device serial No. is on the device label.

   • For the video intercom devices, when entering the serial No. of the indoor station, the corresponding door station will also be added to the Mobile Client automatically.

   • An indoor station can be linked to multiple door stations.

4. Tap  to search the device.

   Note:

   • If the device has been added to another account, you should unbind the device from the account first. See Unbind Device from Its Original Account for details.

   • If the device is offline, you should connect a network for the device. For details, see Connect Offline Device to Network for details.

   • If the device is not activated, the Activate Device page will pop up (excluding the access control device). You should activate the device. For details, see Activate an Inactive Device for details.

   • If Hik-Connect service is disabled for the device, you should enable the function (excluding the access control device). For details, see Enable Hik-Connect Service When Adding Device on Mobile Client for details.

5. Tap Add on the Result page.
6. Enter the device verification code.

   The device will be added successfully.

   Note:

   • The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling Hik-Connect service.

   • For details about enabling Hik-Connect service, see Enable Hik-Connect Service for Device.

7. Optional: Tap Configure DDNS to configure DDNS.

   Note:

   • See Set DDNS for details.

   • After DDNS being enabled, the device will be accessed via IP address in priority, so that remote configuration of the device will be supported, and the streaming speed will be faster than streaming via Hik-Connect service.

   • If you skip this step, the device will be accessed via Hik-Connect service.

8. Tap Finish.
9. Optional: Delete the device.

   • On the device list, if the list is in list mode, swipe the device name to the left and tap  > Delete Device.

   • On the device list, if the list is in thumbnail mode, tap the device name or tap , and then tap Delete Device.

Video

<p>The post Hik-Connect Hikvision Unbind Device from Its Original Account first appeared on NVR IPCAMERA SECURITY.</p>

For version : 3.0.3.0 if it doesn’t notice the password is incorrect , pls make sure you used the wired mouse, due to 3.0.3.0 version doesn’t support wireless mouse.

Note:User name and password should not exceed 8 characters and should not contain such as &*! @ (… #% and other special characters

You can refer to our YouTube channel videos : https://youtu.be/KJpJnYFlGK8

1) Within the black area, Click the left mouse button>right mouse button>left click>right click… Lasts 6 times

 

2) Yes

 

3) Input your new password,The old password is empty,you don’t need enter anything.

HiSeeu Wireless Camera System installation guide

Read Next : Hisilicon IP Camera Firmware Update

 

4) OK

 

 5) If this step still not work, please email Johnny@hiseeu.com with below screenshot of your NVR, then they will send you the super password to login

 

How to solve the problem of camera connect failed?

Please follow these steps to troubleshoot

Please check if the white antenna on the camera is loose first.

1)Cover the sensor under lens on the camera to see if the light is lit or not.

If it’s bright, it means camera is not bad.

If it’s not lit,You can connect the power of a good camera to the bad camera.

 

In the case of determining that camera is not broken.

2）right-click the mouse> video manage> Refresh / Search

3) if your camera with reset button, no LAN port, please take camera close to your NVR

1. delete the connect failed channel

2. press the reset button on camera for 10 seconds

3.Right click the mouse again > wireless add > wait the screen show a new camera IP address 172.20.14.**

4. if no IP address, pls reset camera for several times,

After adding the camera successfully, you can exit the add camera interface

below is the video for you check :https://youtu.be/Kaxvth-sd-Y

4) if your camera with Lan port

Pls use an Ethernet cable connect the camera to your NVR.

Delete the connect failed Channel>Refresh(Search) find IP address 192.168.**.**>Match Code(wait for IP address change to 172.20.14.**)

After that you can unplug the Ethernet cable.

You can refer to this youtube video.

https://youtu.be/kmNnFgjLiPI

HDD not fund / Not record anything

 Please refer to these below to solve the HDD not fund issue.

1）Check the power adapter connected to the NVR box. The NVR box uses 12V 2A or 12V 3A power supply. If you connect the 12V 1A cameras’ power supply to the NVR, the NVR box will not provide enough power to drive the hard drive.

2) If hard drive is preinstalled, there are 4 screws at the bottom of NVR box.

3）Check Hard Drive Information on NVR box and Format it

Right click the mouse>system setup>General setup>HDD setup>select the hard disk>Click Format, if the progress bar always shows a few percent or the formatting is failed, please contact with us.

 

 

4) Please open the NVR with a screwdriver, check the two cables connecting the hard drive and see if they are loose.

 

5）Take the hard disk out and install it on your computer. Check if the computer can recognize the hard disk. This is to confrim the HDD is the problem or not.

How to solve Gateway Unreachable or Network Error

If you click “fast network” to appear: Gateway Unreachable or Network Error , pls fellow below steps:

Step 1:

1) you must check if the network line is faulty or not: check whether the switch and router line connection are correct.

2) Can you connect to the external network normally through the computer wired connection?

Notice: Do not directly connect the recorder to the fiber

 

Step 2: Right click mouse and choose Fast Network —-> Auto config ,check if the network will be healthy or not

 

Step 3: If the auto config still can’t make it work , pls kindly check the same network computer network setting

Then “manual configuration” set the recorder network settings, don’t choose DHCP, input the same IP address and gateway and submask same as your computer

Offline

1)Pls Connect NVR to your router with an Ethernet cable. After that right click the mouse > Fast network.

 

2)If Step 1 doesn’t work, Maybe the Ethernet cable is damaged. Please replace it with a new one

3)If there is no problem with the cable.

Pls right click the mouse> system setup >Network setup>Do not choose DHCP>Change DNS to 114.114.114.114 or 8.8.8.8 > Power off the NVR and power on again(Reboot the NVR)

4)You can also connect the NVR to your home WiFi,

Enter the wireless internet interface > Select your home WiFi and enter your password > Apply

Change the display channel of the camera

When you select the corresponding channel, you can click the two buttons on the left, and then move the channel

You can also drag the image directly to another channel

How to set up Motion Detection？

1)Enable Motion Detectin on NVR Monitor

Pls right click the mouse>system setup>Channel Setup>Video detection>Selecting the Channel for Motion Detection>Choose the form of alarm>After you set it up you can Click “Copy to” to set to all channel

 

2) Set the area of motion detection to be set within the field of view of the camera.

 

3)App Alarm

a)Select App Alarm on NVR

b)Click three dot> Alarm push

 

c)Click System authority settings, turn on all permission of the app.

 

How can I view the camera remotely?

There are four methods to view the camera system remotely. Please refer to these step below.

 

1) First you need to connect the NVR with your router by wired or WiFi

Wired connection

1. wired connection, connect the NVR with router by ethernet cable

2. right click your NVR mouse choose fast network, then click auto config, check cloud ID status is online and network is healthy, then you can remotely check the system on your phone app

3. if not online and healthy network, please click manual configure, and check your router detail,

make sure the NVR and your router is the same IP gateway, IP address the first 3 number should be the same, the last one can’t be the same ,. preferred DNS please change to 8.8.8.8 and apply it

WiFi connection

1. please notes our NVR only can work with 2.4Ghz wifi network,

2. right click your NVR mouse choose system setup–network setup–wireless internet –enable wireless LAN, then find your house wifi name, input password, apply it

（please note the wifi name can not included any special character ,such as “_”, otherwise it will show connected failed.）

3. check the status is connect failed or success, if it is failed, please click view details,

check the same wifi network details on your phone and your NVR, then change them to the same IP gateway, IP address the first 3 number should be the same, the last one can’t be the same ,. preferred DNS please change to 8.8.8.8 and apply it

https://www.hiseeu.com/a/help/article/27632

2）To view on the Phone

a) Setup NVR box

Please reset your password：right click mouse>system setup>system admin>user>setuppassword>change a new password(Password must be within 8 characters)

b) Setup Mobile Phone

Scan below code download “Eseecloud”

 

 

c) Click “+”–“other way to add/scan the QR code on your NVR fast network page “–input cloud ID user name is admin and password is the one you login in NVR (If you doesn’t change the user name and password, User Name is admin password is the one you set for the NVR before), if your forget the password please refer this step: https://www.hiseeu.com/a/help/article/27650

(Cloud ID is in the lower right corner of the screen or right click your NVR mouse and choose fast network to find Cloud ID)

 

 

Scan the QR code on display

 

The user name is admin, enter the password of your camera system in the password field

 

3）To view via Eseecloud software on PC

EseeCloud for Windows PC

Eseecloud MAC: http://download.dvr163.com/tool/EseeCloud-mac-2.0.8_20200228.zip

Eseecloud Windows: http://download.dvr163.com/tool/eseecloud/EseeCloud_Setup_3.0.7.10.exe

here is the video to check how to add it : https://youtu.be/0AX1-sMKJG4

If you have registered your eseecloud account on your mobile phone, you can directly log in with your eseecloud account on the computer, and the account information will be automatically synchronized to the PC software

 

Double Click Cloud ID

 

How to remove the red triangle mark

For the red triangle mark it is for notice you something happened for your camera

such as the motion detection , video loss, HDD not found,

for remove the triangle

1. you need upgrade your NVR version to 3.0.5.0

there are 2 ways to upgrade

1) online upgrade, connect the NVR with router by LAN cable , right click your NVR mouse and choose system setup–system admin–system upgrade–online upgrade

2) offline upgrade, you need copy the firmware to the USB disk and choose local upgrade the firmware you cane email Johnny@hiseeu.com to get it

3) after you upgrade successfully, pls right click your NVR mouse and choose system setup–general setup–error setup–disable alarm icon.

Connect the camera to WiFi, then add it to NVR

You can connect the camera to your home wif and then add it to NVR.

First you need to press the reset button for 6s on the camera to reset the camera,

1) Please refer to pages 4 to 6 of the manual in the attachment to connect the camera directly to your mobile app,

 

 

 

 

２）First, you need to connect NVR to your router,

Then search the NVR for the camera connected to WiFi

Right Click the mouse > Video manage > Change the “protocol” to “onvif” > Search > Add one

 

if it show Password Error, please go to your phone app , click “…”–“Edit” then on blank place quickly click 6 time you will see cameras password here, go back to NVR video manage page, select the correct channel, click Manual Edit to input camera password .

What to do when the screen color is not displayed correctly

1） Click the mouse to select the screen –> click the 3rd icon (color adjust)

2) Click Default button–>select Ircut mode–>Ok

If it doesn’t solve your problem ,pls send this screenshot to us

Audio function！

1:Please check if there is a microphone hole on the back of the camera.

 

 

2:When you want to use the audio function of the camera, you need to turn on the audio function of the camera:(left click your mouse on the camera images)

3: right click your mouse — turn up the volume

4: Also turn on the audio button on App

 

 

if your version is 3.0 ,you should choose the AV stream also,refer these step

right-click the mouse ->System Setup->Channel Setup ->Encode Setup ->Select orresponding Channel(1-8) ->change the Encode Mode to AV Stream -> Apply

 

5: Every camera supports audio, but you can only use the audio of one camera at the same time.

and if the NVR your had order is with monitor, pls plug in your headphones or stereos behind the NVR

 

Why can’t remotely check the playback and change the setting

pls fellow below step

right click your mouse and choose system setup –system admin–user–edit user– choose remote and config and playback

How to solve the problem of camera lost connect with NVR, need reboot the camera to fix this problem?

Firmware 1: https://www.dropbox.com/s/qlyr53xfsrjscox/%E9%87%8D%E5%90%AF%E7%9B%B8%E6%9C%BA%E5%9B%BA%E4%BB%B6.rar?dl=0

 

IPCAKV3W_20220415_3_6_82_572011

IPCAKV3W_20220415_3_6_82_572011

(Fix the camera lost connection with NVR need unplug camera power cable)

Firmware 2: https://www.dropbox.com/s/mrdzs1ioqhmuuve/%E4%B9%9D%E5%AE%89%E5%8D%95%E6%9C%BA%E4%BF%A1%E5%8F%B7%E4%BC%98%E5%8C%96%E5%9B%BA%E4%BB%B6.rar?dl=0

 

IPCAKV3C_20220415_3_6_82_572010

IPCAKV3W_20220415_3_6_82_572011

(Fix camera signal problem)

 

572010 for the camera model: 5322-W

572011 for the camera model: 5323-W

please go to video manage page to confirm the camera model.

 

To upgrade the camera firmware: download the firmware from the dropbox, unzip the file at first, copy the correct file to your USB DISK root, format should be FAT32,go to system setup–channel setup—IPC upgrade page–click the correct channel–click start–remove mouse –insert USB disk–wait for camera upgrade successfully

I’ve connected everything, but the display doesn’t show images

Pls Refer to the following steps

1）Press the left mouse button for 30 seconds and the camera system will reboot.

2）A)You need use a VGA cable to connect the NVR to the monitor.

B)If you don’t have a VGA cable but have another monitor, you can connect the camera system to another monitor.

3）Then change the output resolution of NVR.(Right click the mouse>system setup>General setup>Screen setup>Output resolution)

Set an appropriate resolution and switch back to the original HDMI Cable.

4）If the display is still not displayed, you can choose another resolution.

if your NVR box version is 3.03.0 pls change the step 2 as below：

2) Then change the output resolution of NVR.(Right click the mouse>system setup>General setup>Display Resolution)

If camera often loses signal with NVR？

You can use the following four methods to solve the problem of poor camera signal

Please check if the white antenna on the camera is loose first.

1)First, you can change the wireless channel of the camera system to ‘other’, and the antenna of NVR is better to stand up

Right click > system setup > Network setup > change Wireless channel to “other” > Apply

Then restart the NVR, unplug the power supply of the NVR and plug it in again

2）You can replace the white antenna on the camera with the black extension antenna in the package, so that the black extension antenna passes through the wall.

 

Place the camera next to the NVR to ensure that there is a good signal between the camera and the NVR.

3）You can set a camera as a WiFi repeater to enhance the signal between the camera and the NVR.

4）You can also buy a WIFI repeater, which also enhances the signal between the camera and the NVR.

for Wifi repeater you can search: B07NRBYM5C on amazon.

If you can write a good rating to our camera system,We can send you one for no charge.

(warm notes:if your version is 3.0,there is “Search”button but not “refresh” ,click the “search” but the “refresh”)

(version 3.0)

How to use the wifi repeater to enhance signal

 

When the repeater is powered on, its indicator lights up.

Press the reset key for 10 seconds and it will deletes all previous matching records

How to use it on NVR.

1)Connect the repeater to NVR by Ethernet cable

2)click “Search” and then there will disappare a device which IP address is “192.xx.xx.xx”

Click it, it will pop up a new window

click Match button to let the status become “wireless has been matched”

 

At this point, you can unplug the Ethernet cable.

4) back to the Video Manage interface and click the Repeater .it will show the same window as the figure below.

click the add icon after the Router button,then select chanal which you want to enhance sigal

How to add an extra camera?

when you receive the new camera , there is no match between the nvr box and the new camera. You need to pair them.

if your camera with reset botton , no Ethernet port,

1)right click your NVR mouse and choose wireless add

2)press the camera reset botton for 10 seconds

3)wait it shows camera IP address 172.20.14.**

4)if no IP address, pls reset camera for several times, then you can exit,

below is the video for you check

https://youtu.be/Kaxvth-sd-Y

 

if your camera with Ethernet port, You can refer to our video on Youtube.

https://youtu.be/kmNnFgjLiPI

1) You need to connect the camera and the NVR box with the Ethernet cable.

2)Right-clik the mouse video manage→Refresh/search( find camera IP address as 192.168.1.**)→Match code( wait camera IP address changed to 172.20.14.**) then exit and choose add one

After camera and NVR are paired, you can unplug the Ethernet Cable.

3) Use the same way to pair more camera.

How to solve “Resolution too big”?

Our system upgraded , the “Resolution too big” camera is 3MP, old system can’t work with 3MP camera

1. right click your NVR mouse choose system admin–system version to check NVR version is 2.8 version or 3.0 version

2. if it is 3.0 version, you can upgrade it to latest firmware then it can support 3MP cameras (3.0.6.0 version and above version)

how to upgrade to NVR?

1) Online upgrade : go to system admin-system upgrade-then click online upgrade, wait for it upgrade successfully, then camera will show image

2) Offline upgrade, please email Johnny@hiseeu.com with your system version page , then she can provide firmware to you

3. if it is 2.8 version,the only way can fix is to upgrade camera firmware

right click your NVR mouse–system setup–system admin–IPC maintance, then take a screenshot of camera version, email : johnny@hiseeu.com for resolution too big problem.

4. after you get the firmware, please copy to your USB DISK root, format should be FAT32,go to IPC maintance page–click the correct channel–click start–remove mouse –insert USB disk–wait for camera upgrade successfully

5. go to system setup–channel setup–encode setup–find correct channel–change resolution from 2304*1296 to 1920*1080.

How to Change the Display Position of Channel

There are 2 ways to changed the position of camera

 

1)Generally speaking, we will choose four channels to display at the same time on the screen

 

For convenience, let’s first choose to have all channels displayed on the screen.

right click your mouse — Split Screen — X8 View

 

Now we want to let the Channel 7 to the Channel 2 position

left click the mouse on the channel 7 screen and dont loose

then move to the channel 2 position ,loose the mouse left key

 

that is OK

2)Please wrote down the IP address of the camera (which you want to exchange it channel,such as channel 5). Then deleted the channel which you want that camera to place(such as channel 2), did a manual edit on channel 2 ,Enable it and change or add the IP address of channel 5 wrote down. Camera immediately came up on channel 2.

App wrong Password

Pls refer to these step to solve the wrong password issue. refer this video : http://youtu.be/bFVwGqnr2Js

1)If you doesn’t change the User Name and the Password on NVR box.

The User name is ‘admin’, no password (you needn’t input anything)

 

 

 

2)For change the password on NVR box.

Right click the mouse>system setup> system admin>User>set password

 

3)User name and password should not exceed 8 characters and should not contain such as &*! @ (… #% and other special characters (you can setup password: jasmi985/ jasmi996/ jasmi856 or others. )

If you can login NVR with a password, but can’t login on App, please confirm that the password within 8 characters

Note：App login username and password are different from the camera login username and password. They are two different sets of username and password system.

How to set up Email notification?

a. Enable POP/IMAP in your email. If default setting of your E-mail enables that, please skip this step.

Login your email via browsers; go to Settings – Forwarding and POP/IMAP-Enable POP and IMAP – Save Changes.

 

We also need to Allow 2-Step Verification for your Gmail account, login www.google.com

 

• Open your Google Account.
• Select Security.
• Under “Signing in to Google,” select 2-Step Verification and then Get started.
• Follow the on-screen steps.
• Normally after you set 2-step verification, you will create a new password on NVR password page you need input this password

b. Go to your system main menu. System setting- Channel setting- Video Detection. Enable E-mail Notification and click Copy to apply the same setting to other channels.

 

b. Go to your system main menu. System setting- Network setting- Email setting. You will see the interface shown below.

 

c. Follow the instruction below to input the information required to finish the setting.

 

Email Notificaion: Check “Enable”

SMPT Provider: Click the one you use in the selection. Or click USER CUSTOMIZE to use the E-mail server that is not in the selection.

Sender : Type in your sender email address

Password: the password of login your sender emial address

SMTP service: when you choose the correct SMTP provider, it will suggest correct service to you

Port: The default port is 25. If it doesn’t work, you can go to the link below to get the port of the e-mail you use.

https://www.arclab.com/en/kb/e … .html

Encryption Type: Select the one that your E-mail server works. If there is no selection, please choose None.

Sendee 1: the email you want to receive email alerts

Sendee 2: the second email you want to receive email alerts, you can leave it blank

 

d. Then click Test see if you can receive a test e-mail alerts from Esee. If yes, that means the setting has set successfully. Then, please click Apply to save the setting.

e. Latest APP allow to set email notification on the cellphone directly

Go to cellphoen app Eseecloud, click me–settings–mail to receive alert messages–enable it, then put your gmail address, to get verfication code, after you input verfication code click confirm, then you will get the email notification, thanks

 

 

 

 

 

How to setup Record Plan?

You can set up three modes of record plan

Note：After you have set up the record plan, you need to click “copy to” to apply the record plan to all channels.

1) Time Recording:

Setup period of time of recording on NVR,Right Click the mouse>System Setup>Record Setup>Record Plan.

Click Time and put mouse icon on the upper left corner(for example 1 as picture shows).press and drag the mouse to the right to choose the time.the list will turn to red.

2) Motion Recording:

Only detect motion and then start recording. Right click mouse>System Setup>Record Setup>Record Plan.

Click Motion and putr mouse icon on the upper left corner, press and drag the mouse to the right to choose the time. The list will turn to green.

3) Alarm Recording:

Riht click the mouse>System setup>Record Setup>Record Plan.

Click Alarm and put mouse icon on the upper left corner,Press and drag the mouse to the choose the time,The list will turn to yellow.

Note: Users can Setup any period of time they want, for example 0:00:00-23:59:59, That’s 24hrs*7days recording. When NVR detects hard disk, the default setting will be 24hrs*7days recording.

The priority of Alarm is higher than that of Motion, and the priority of Motion is higher than that of Time.

When you have set the corresponding record mode, you can click “select all”, and the time area below will become the corresponding color

Video Playback

Right clik the mouse>Video Playback>Choose date、Channel、record mode>Click Search>then can view playback file

Note：You can only watch four Channels recording at the same time.

1. IIIustration for playback button:

play,

pause:

fast forward*2,*4,*8；

2. Play file: Choose the recording file in file list,as number“1”shown in picture. Chooseone of the recording, click“play”to play to recording file;

3. Video backup: Choose the recording file in file list,as number“1”shown inpicture.insert the U flash disk, click“video backup”to backup the file;

4. Timeline: Click“date”and“time”at left bottom to check the timeline of recording, as number“2”shown in picture;

5. On the timeline with recording file,left click the mouse, the can playbackthe file.

How to watch the playback on my phone?

First ,you should install the Eseecloud on your phone ，if you hadn’t installed it ,refer this link:

http://www.hiseeu.com/news/wirelessskitfaq/69.html

click playback

then it will show the interface follow below

choose the time and channel which you want to watch

Notes: The default is no sound when you watch playback.so you should click this sound button to open it if you want to hear

How to backup the recording

There are 2 ways to make backup

1) use USB disk to backup

1. right click your mouse, and choose video backup.

2. choose the channel/date/time playback you need backup,

(If you copy too much backup, we suggest you copy it one by one channel to save copy time)

3.Backup, the let your mouse out and within 30 seconds put the USB to get the backup

if you need check tbe playback you copy out on computer, pls use VLC player , you can download here :

http://download.dvr163.com/tool/Video-player%20.zip

 

pls notes USB disk format should be FAT32 otherwise your NVR may can’t find it.

 

2) make backup on computer

 

1. download Eseecloud :

Eseecloud MAC: http://download.dvr163.com/tool/EseeCloud-mac-2.0.8_20200228.zip

Eseecloud Windows: http://download.dvr163.com/tool/eseecloud/EseeCloud_Setup_3.0.7.10.exe

 

2. add the system to your Eseecloud phone account, then on computer software choose login cloud(login with the phone app Eseecloud account and password)

 

3. search the cameras playback, and choose the channel you want to make playback and wait for it shows the recording

 

4. click the download icon the chose the files you want to download, wait for it finished the process, then you can open the it and check the playback on computer

 

here is the video for you check : https://youtu.be/kR7QN_2UKdI

Factory Setting

Pls refer to these step below to reset system

1)Right click the mouse>System setup>System admin>factory setting

*Note: pls don’t check “Channel setup”&”Screen setup”&”Digital Channel”

Click “Apply”

2)If you Check “All”

After NVR Reboot,you need Right click again>video manage>Double-click the IP address of camera (like 172.20.14.2)

If Your NVR box version is 3.0.3.0

Pls refer to below steps

Right click the mouse>System setup>System admin>factory setting>simple restore

The standalone camera connection step

pls connect it step by step , if you fail , pls send us some screenshot and tell us which step is wrong by email or whatsApp

our email is :johnny@hiseeu.com

Wechat/WhatsApp:+86 13392810296

Skype:Johnny.chen1204

1) download “Eseecloud” app on your phone and register it

click add button and choose Standalone camera

 

2)check if the camera light lit

click this button

3) Point the camera of the mobile phone at the QR code of the camera

4）Choose a network environment for your camera, the WiFi name

5）input the wifi password and click the connecting device button

6) Wait a minute and it will connect succeed click COMPLETE button

7)edit the camera name and set its password(password can be empty )

that is finished! if you want change some camera information such as password, you can click setup button to set it

Here is video for you check how to connect it on phone app : https://youtu.be/tNKeWUfe-mI

How to fix there is no cloud ID

1. Connect the recorder to the same LAN as the computer ：connect to the router

2. Provide the IP address of the recorder, System Settings – Network Setup Photo

 

 

3. Recorder switching debugging mode: system setting – system management – system maintenance, right mouse click, pop-up dialog box, click the left mouse button in the blank space of this pop-up dialog box, right click, click the left and right button, 12 times, Find out if the font prompt toggles the debug version, click Yes, OK. Go back to the lower left corner of the main interface with a red font. Take a photo to us (2.8 version)

 4. Provide remote tool ID and password, manufacturer technology remote connection control and send the email to us

if you don’t have the remotely tool, you can send the email to us, so we can send to you

(3.0.3.0 version)

3.Recorder switching debugging mode: right click your mouse—system setup–general setup–time setup–change the Date format–right click your mouse, pop-up dialog box ,

click the left mouse button in the blank space of this pop-up dialog box, right click, click the left and right button, 12 times, Find out if the font prompt toggles the debug version, click Yes, OK. Go back to the lower left corner of the main interface with a red font. Take a photo to us.

How to contact amazon customer service?

1). Use your Amazon account to log into www.amazon.com

2).Pull down to the bottom of this page and find “Help” button , and click on it to get into a new page

3). Find “Need more help ” in the middle of this page and move it to this button and you will see “Contact Us ” and click on it .Then you will get in touch with Amazon Customer Service Associate.

4).Or you may choose to call the Customer-Service by number 866-216-1072

Add Device (412 camera system)

First you need to connect the camera system to your WiFi.

Click the home button.

 

 

Select your WiFi and enter wifi password

This string of numbers is cloud ID.

Then go to “Eseecloud” app

Networked devices

Input your cloud ID and User name(User name is admin) and password(Camera system has no password by default)

5MP WK-4HB315-1T TZ-HB315 Night Vision is not good,upgrade as below

Please download the firmware at this link :

https://www.dropbox.com/s/gcrg3xw7f42ylys/IPCAKV5C_20221011_3_6_97_572110hsy%281%29.rom?dl=0

After you get the firmware, please copy to your USB DISK root, format should be FAT32,

Pls right click your NVR mouse–System Setup–Channel Setup–IPC Upgrade–Select the correct channel–click start–remove mouse –insert USB disk–wait for camera upgrade successfully

How to solve Most of Network Status Problem?

Please right click NVR mouse choose Fast Network check Network Status

• Healthy network: Network connect successfully
• Gateway Unreachable: means NVR IP Gateway and IP address not in the same gateway as your router, Click Manual Config, then find your router correct IP gateway, such as 192.168.1.1, then IP address should be 192.168.1.***, last numbercan’t be the same as your router, change it on NVR. If you connect with wifi network, you need go to System Setup—Network Setup—Wireless Internet page click View Details and click Manually to change those information.
• Request DNS Error: disable DHCP, change the Preferred DNS to 8.8.8.8, reboot the NVR and router.
• Network Cable Disconnect: make sure the NVR connect with router by Ethernet cable
• Network Card Not Found: on Network Setup page find PPPoE disable it.
• Network Busy: disable DHCP, change the Preferred DNS to 8.8.8.8, reboot the NVR and router.

<p>The post HiSeeu Wireless Camera System installation guide first appeared on NVR IPCAMERA SECURITY.</p>

1. How to share camera to other users

To protect user’s privacy, the first user is an administrator by default. Other users accessing the camera need the administrator’s

authorization, or they cannot access even with camera ID and password.

The way to get permission is as follows:

Step 1：Log in “SriHome” App, tap Settings -> Visitors Management -> Add.

There are 2 types of permissions:

Operator: Watch live video, set time,video, alarm, records and so on.

Visitor: Only watch live video

You can find the user’s App ID as figure 2-2 Menu.

Read Next :

1. How to set up Geeni smart Wi-Fi camera
2. Sricam installation and user guide

How to setup Sricam SriHome Products

Step 2: The share adds a device

After the administrator is authorized as a visitor or operator, you need to add equipment by yourself.

Note: There is no requirement for the operation sequence of step 1 and step 2. You can also operate step two first and then perform the operation of step one.

( Video guide for share user : https://youtu.be/dOkhgOBsYqY)

2. How to setup microSD  card record settings

SD card installation video：https://www.youtube.com/embed/nbpofPlUV2k

Note: Cameras maximum support 128 GB SD card.

1). Remove power cable before inserting the microSD card to the camera.

2). MicroSD card format and record setting

Log in “SriHome” App and follow the steps:Settings -> Record Setting .

There are 2 types of recordings：

24/7 recording: 24/7 recording refers to the continuous recording of the camera which is about every 10 minutes as a node continuous recording.

Alarm recording: The camera captures footage only when the motion detection alarm is activated.

The system does not detect SD Card.

Followings are a few possible reasons why this may be occurring:

1. Please power off camera before inserting SD card into camera.

2. The SD card read&write speed not good, please use a SD card with class 10 or above class 10.

4. The SD card is broken.

3. The SD card has not been formatted properly.

5. The SD card slot is malfunctioning

SD card video playback view:

Note:Both 24/7 recording and Alarm recording cannot be opened at the same time ,only one of them can be opened.

3. How to Setup Motion Detection Alarm

Step1: Enable motion detection alarm

Note: The alarm notification will be pushed just ONE time within 30 seconds

Step1-1: Tap “Setting” button >> “Settings” >> “Alarm settings” be the alarm setting window as figure 1 and figure 2.

Sensitivity: The greater the number, the higher the sensitivity, the camera will be more easily alarmed.

Step1-2: Enable “Motion Detection Alarm”as figure 2

Note: Set mobile push notification as follows

Android

iOS

4. How to watch live streams on ONVIF Clients

1.Introduction

In order to use ONVIF clients the following requirements need to be met:

►Your computer (or mobile device) and the camera access to the same LAN.

►Your camera has been successfully set up.

► rtsp://your camera IP:554/1/h264major or rtsp://your camera IP:8554/profile0

2. iSpy for Microsoft Windows

Step 1: Download the application ( http://www.ispyconnect.com/)

Step 2: Unzip the downloaded package and click the unzipped iSpySet to install.

Step 3: Open iSpy. An welcome window will pop up. Click Ok to continue.

Step 4: To add the camera go to Add > ONVIF Camera.

Step 5: In the popup window, select the “FFMPEG(H264)” ，

type in  “rtsp://your camera IP:554/1/h264major or rtsp://your camera IP:8554/profile0”, select RTSP Mode : TCP ,then click  “OK”.

Step 6: In the popup window，click“ Finish”.  

Step 7: You can watch the live steam. If you have already added more than one camera into the camera list, all the

live streams can be displayed in the same time by overlapped windows.

Step 8: offers functions (and configurations) such as alarm, FTP, SMTP, Snapshot, etc,. Play with them by clicking

right button and select Edit in the popup menu.

Locally record files

iSpy allows you to locally record videos in MP4 format.

Step 1: Press Record All button at the lower right corner. After finish recording press the Stop Record button.

Then the saved file will be displayed at the bottom of the current window. Right click the video and click the Save to

button to your local machine.

4. How to watch live streams on ONVIF Clients

1.Introduction

In order to use ONVIF clients the following requirements need to be met:

►Your computer (or mobile device) and the camera access to the same LAN.

►Your camera has been successfully set up.

► rtsp://your camera IP:554/1/h264major or rtsp://your camera IP:8554/profile0

2. iSpy for Microsoft Windows

Step 1: Download the application ( http://www.ispyconnect.com/)

Step 2: Unzip the downloaded package and click the unzipped iSpySet to install.

Step 3: Open iSpy. An welcome window will pop up. Click Ok to continue.

Step 4: To add the camera go to Add > ONVIF Camera.

Step 5: In the popup window, select the “FFMPEG(H264)” ，

type in  “rtsp://your camera IP:554/1/h264major or rtsp://your camera IP:8554/profile0”, select RTSP Mode : TCP ,then click  “OK”.

Step 6: In the popup window，click“ Finish”.  

Step 7: You can watch the live steam. If you have already added more than one camera into the camera list, all the

live streams can be displayed in the same time by overlapped windows.

Step 8: offers functions (and configurations) such as alarm, FTP, SMTP, Snapshot, etc,. Play with them by clicking

right button and select Edit in the popup menu.

Locally record files

iSpy allows you to locally record videos in MP4 format.

Step 1: Press Record All button at the lower right corner. After finish recording press the Stop Record button.

Then the saved file will be displayed at the bottom of the current window. Right click the video and click the Save to

button to your local machine.

5. How to change my camera’s password

Our camera password is saved in the camera. The SriHome app also has an account password. Don’t get confused. These

two passwords play different roles, and they work together to ensure only legislate user can access.

You can change password by tapping Settings > Security Setting.

Enter the original password of the camera,and then enter the new password.If you forget the camera password,you can press the reset button

for about 3-5 seconds to restore the camera to its factory setting(factory default password 888888)

6. How to find the user’s App ID

Tap   icon to find it. As figure 1 and figure 2.

7.How to set the privacy zone

1. Open the SriHome APP, click the settings button, and then click “Video Settings”

2. Click “▼”, select “Area 1”, and then randomly select an area on the video screen of this interface, and then click “Save”.

3. Back to the video viewing interface, you can see the privacy area just set

Note: If you need to clear the privacy area, go back to the video settings and click “Clear Current Area” or “Clear All Areas” to cancel the privacy area (a total of 4 privacy areas can be set)

7. How to change App password

Step 1. Running sriHome App, then tap “ Sign Out” as figure 1.

Step 2. Tap “Forgot password” icon as figure 2, After that, you can change App password.

9. Multiple-view on srihome App

Step 1 ：Tap the “multiple view” icon as Figure 1.

Step 2 ：On the pop up windows select the camera which you want to multiple view as figure 2.

Step 3 ：Tap “Next”to pop up multiple view.