UDP – NVR IPCAMERA SECURITY

Verkada Cameras Troubleshooting 2024

M.Salih ASLAN — Fri, 26 Apr 2024 16:09:00 +0000

Verkada Cameras Troubleshooting 2024, What started with video security cameras is now six product lines working seamlessly together using our software-first approach. Every product we offer ensures organizations have real-time insights into what could impact the safety and comfort of people throughout their physical environment while simultaneously empowering them to take immediate action. These actions enable our customers to minimize security risks, workplace frustrations and costly inefficiencies.

Troubleshoot Offline Camera

Learn how to troubleshoot when a new Verkada camera is offline

Updated over a week ago

Use this article to read through some common scenarios and try the suggested troubleshooting tips to help. If you still need help, please contact Verkada Support.

What is the LED status of the camera?

Camera has been solid orange for over 10 minutes

Camera is blinking blue for over 5 minutes

Camera is solid blue for over 5 minutes, says “waiting to be connected on Verkada Command”

Roles and Permissions for Cameras

Learn about the roles and permissions available for Verkada Cameras

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Cameras.

• Permissions are set using roles, which define the level of access users and groups have to devices and settings within an organization and its sites/subsites.

• User permissions specify what tasks users can perform and what features users can access in Command.

• Site-level permissions define what access a particular user or group has to the cameras within the site. Site-level permissions are configured using roles.

See Roles and Permissions for Command users for an in-depth explanation of the features and configurations available for overall Verkada Command usage and administration.

Org-level roles

Organization-level roles are configured on a per-user basis. Groups cannot be used to set organization-level roles.

Below, click the down arrow to the left of the role to learn more about the role and access.

Org Member

Org Admin

Verkada Cameras Troubleshooting 2024

Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

CP52-E PTZ permissions

The CP52-E PTZ camera permissions determine who can manage the Sentry Mode feature.

• Org Admin/Site Admin: Full access to controls and features, including Sentry Mode.

• Site Viewer: Full access to controls, but limited features and settings access (cannot enable, disable, or edit Sentry Mode settings, but can view settings).

• Live-Only: No access to controls or Sentry Mode.

• No Access: No access.

Permissions model (example)

Here’s a simple example of a permissions model that a typical organization with several sites and users may employ:

Users and their required level of access

• Dean of Students—Ability to view all cameras in the College University organization

• IT Director—Ability to view and edit all cameras in the College University organization

• Librarian—Ability to view cameras in the Library subsite

• Cafeteria Manager—Ability to view cameras in the Cafeteria subsite

• South campus security officer—Ability to view live streams in the South Campus site (and its subsite)

Permissions each user should be assigned

• Dean of Students—Organization member and Site Viewer on all sites

• IT Director—Organization Admin and Site Admin on all sites

• Librarian—Organization member and Site Viewer on the Library subsite

• Cafeteria Manager—Organization member and Site Viewer on the Cafeteria subsite

• South campus security officer—Organization member and Live-Only Viewer on the South Campus site

Note: Org Admin permissions are unrelated to site/subsite permissions. When you are an Org Admin, it does not mean you automatically get Site Admin permissions. However, as an Org Admin, you can configure yourself as a Site Admin for any site.

Set Org Admin permissions

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, scroll down to and select Users.

3.Select the user who you want to grant Org Admin permissions.

4.Click the User Actions dropdown and select Grant Org Admin.

5.When prompted to confirm, click Confirm.

Revoke Org Admin permissions

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, scroll down to and select Users.

3.Click the User Actions dropdown and select Revoke Org Admin.

4.When prompted to confirm, click Confirm.

Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Add a user

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, scroll down to and select Users.

3.At the top right, click Add User.

4.On Add User:

1.Enter the user’s first name, last name, and email address.

2.(Optional) Check the Grant Organization Admin box to give Org Admin permissions.

3.Click Assign Groups to add them to one or more existing groups,

4.Click Add.

5.Under Site Roles, click Manage Roles and grant the user the desired role for each site and subsite.

Add a group

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, scroll down to and select Groups.

3.At the top right, click Create Group.

4.On Create Group, enter the group’s name, and click Create.

5.On Add Members to this Group, check the box next to the members you want to add to the group and click Add.

6.On the new group page, at the top, click Site Roles > Assign Roles.

7.On Assign Roles:

1.Under the Role column, select the permission level you want to assign for each site and subsite.

2.Click Save.

Existing users and groups

You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.

Manage roles

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, scroll down to and select Users or Groups.

3.Select the desired user or group.

4.At the top right, click Manage Roles.

5.On Manage Roles:

1.Grant the desired site and subsite roles.

2.Click Save.

Manage sites

1.In Verkada Command, go to All Products > Cameras.

2.At the top right of Cameras, click Manage Sites.

3.Select the desired site to manage and in the right pane, click Manage Permissions.

4.Grant the desired roles for users and groups.

Customize roles and permissions

Verkada’s Roles & Permissions Customization feature enables Org Admins the ability to add or remove certain permissions from Site Admins and Site Viewers more granularly. Some organizations may want to limit or extend the permissions of the members of their organization based on their needs. Currently, we allow customization of permissions related to archives, link sharing, and user management.

1.In Verkada Command, go to All Products > Admin.

2.At the top, select Org Settings > Roles & Permissions Customization.

3.Click Edit to configure the camera permissions that you want to grant to different roles.

4.Click Save when you’ve completed your settings.

You should see the current permissions that Site Viewers and Site Admins have, adjust these permissions, or click Restore Default Settings to return to the default if desired. Changes apply to all Site Admins and Site Viewers in the org.

Roles and Permissions for Command

Learn about the roles and permissions available to Command users and groups

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Command. It also explains how to customize roles and permissions.

• Permissions are set using roles, which define the level of access users and groups have to devices and settings within an organization and its sites/subsites.

• User permissions specify what tasks users can perform and what features users can access in Command.

• Site-level permissions define what access a particular user or group has to the cameras within the site. Site-level permissions are configured using roles.

• Organization permissions pertain to user management (the ability to access an organization, invite users to an organization.

Note: Because organization, access control, and site permissions serve different purposes, they are separate. However, users need to have permissions set for these levels to have full use of Command.

Permission levels

Permissions are set at the following levels:

Level	Permissions
Organization	All users added to the organization have the ability to log in to the Command organization. Only those users designated as an Organization Admin (Org Admin) can invite/delete other users, create sites, and modify all permissions.
Site	Site-level permissions define what access a particular user or group has to the cameras within the site. Site-level permissions are configured using roles (see below).
Subsite	Subsite permissions are no different from site-level permissions. The only difference is that subsites inherit the permissions of the subsites and parent sites above them.
Roles	There are 4 levels of access that a user or group can have to a site or subsite: • Site Admin: Permits users to view cameras, add cameras, archive and share video, change camera settings, create and delete archived videos, take snapshots, and edit site permissions. • Site Viewer: Permits users to view cameras, create archived videos, and take snapshots. • Live-Only Viewer: Permits users to only view camera live streams (no access to historical video, archives, or live link sharing). • No Access: Users have no access to the site or subsite’s camera live feeds, historical video, or archives.

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Permissions considerations

• Sites and subsites do not inherit permissions from the organization (being an Org Admin does not automatically make you a Site Admin).

• Subsites inherit permissions from all subsites (and the ultimate parent site) above them.

• A user can be assigned to multiple groups. If permissions conflict, the user is always granted the highest role granted to them directly, or to one of the groups to which they belong. For example, if a user is assigned to a group which assigns the role Site Viewer for a particular site, but is also assigned to a group which assigns the role Site Admin for that same site, the user will be granted Site Admin permissions for that site.

• Permissions can always be upgraded, but never downgraded. For example, if a user is assigned to a group that assigns the role Site Viewer for a particular site, that user may be manually upgraded to Site Admin for that site. However, this user cannot be downgraded to a Live-Only Viewer (or any role below Site Viewer). A user’s role can only be downgraded if they are removed from the group which assigns the highest level of access.

Common user permission configurations

Scenario	Configuration Requirement
View, archive, and take snapshots of footage.	• User must be added to the organization. • Site Viewer on appropriate sites or subsites.
View, archive, share, and take snapshots of footage and modify camera settings, and set other users’ permissions (globally).	• User must be added to the organization and made an Org Admin. • Site Admin on all appropriate sites or subsites.
View, archive, share, and take snapshots of footage and modify camera settings, and set other users’ permissions on certain cameras.	• User must be added to the organization. • Site Admin on all appropriate sites or subsites.
View only live streams of cameras.	• User must be added to the organization. • Live-Only Viewer on all appropriate sites or subsites.

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Roles and permissions by Verkada product

Org-level roles

Org-level roles are configured on a per-user basis. Groups cannot be used to set org-level roles.

Org member

Org Admin

Access Control Role

Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

Access Site Admin

Customize Roles and Permissions

1.In Verkada Command, go to All Products > Admin.

2.At the top, select Org Settings > Roles & Permissions Customization.

3.Manage your roles and permissions:

◦ For Camera Roles, click Edit to configure the camera permissions that you want to grant to different roles.

◦ For Admin Roles, click Edit to configure the admin permissions that you want to grant to different roles.

4.Click Save when you’ve completed your settings.

FAQ

Why has my organization disappeared?

Why are cameras missing from my organization?

Why can’t I access certain features or settings, such as other users?

Resolve Issues with Missing Cameras

Learn how to resolve issues when cameras are missing from your Verkada account

Updated over a week ago

When you log in to Verkada Command, you can only access cameras and video in organizations or sites where your user account has permissions.

Note: Even if you are an Org Admin, you still need to grant yourself permission to view all sites. Learn more about roles and permissions for cameras and Command.

If you log in to Command and cameras are missing or have disappeared, always check user permissions. The most common reason cameras are not visible is that your user account needs permissions to the site(s) where the cameras are configured.

Common reasons that can cause cameras to disappear

• An admin has moved the cameras into an organization or site where your user account does not have permissions.

• An admin has removed your user account from the organization or site where the cameras are located.

In either case, contact your Org Admin and ask that they check your user permissions to the desired organization or site.

Check permissions

If you are an Org Admin, you can check and correct your own permissions:

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, select Users.

3.Select your email. Your user email should then be redirected to a list of the sites in your organization with your relevant permissions appear.

4.Click Manage Roles.

5.Next to each relevant site, set the correct permissions.

Resolve Issues with Night Mode

Common issues with IR and Night Mode with steps to resolve them

Updated over a week ago

Each Verkada camera has night vision capabilities, using a sensor to detect low-light situations. When external lighting is low, the camera switches to night mode and records in black and white, using infrared (IR) LEDs to illuminate the environment. If the IR is emitted improperly through the dome or reflected into the lens, it negatively impacts image quality.

Common night mode issues

It is imperative that the dome remain free of debris and the camera is installed properly to achieve the best image quality. When viewing footage in night mode if the footage appears obscured it is most likely the result of one of the following scenarios:

• External occlusion

• Internal reflection

• Dust or debris on the dome

• Fingerprints on the dome

• Condensation/moisture/foggy

If you run into any of these scenarios the camera lens and dome will need to be cleaned. See Clean Your Verkada Dome Camera for more information.

Camera always in night mode

If your camera is always in night mode even where there is sufficient light in the environment the lux (light) value may need to be adjusted. If this is the case, reach out to Verkada Support for further assistance.

Environmental obstruction

If the camera is mounted too close to a wall, ledge, or light source, the image quality may be degraded due to IR reflection.

Recommendation. Ensure that cameras are mounted sufficiently far away from surfaces that may cause the IRs to reflect, such as light sources.

IR obstruction

If a first-generation Dome camera (D30 or D50) is operating in night mode when there is plenty of light, the IR sensor is likely obstructed by the camera housing.

To fix the obstructed light sensor, physically rotate the lens barrel assembly 180° so the sensor and IRs are visible through the camera case.

Example: Proper and improper orientation

Note: After rotating the lens barrel, the camera orientation may need to be changed in Command.

The post Verkada Cameras Troubleshooting 2024 first appeared on NVR IPCAMERA SECURITY.

Access to the camera via ONVIF

M.Salih ASLAN — Fri, 15 Jul 2022 13:05:06 +0000

We offer ONVIF for the users who want an alternative to our free cloud service.

Precondition:

1. ONVIF only works in the local network, i.e. the PC/smartphone and camera must be within the same network.

2. The camera must be online, i.e. the setup via the HiKam app is already complete.

3. Camera firmware must be higher than 13.0.0.61, go to HiKam App: My Camera -> Setting -> Update Device

From firmware 13.0.0.90 the camera also offers 720p HD via ONVIF interface. However, when HD is running over ONVIF, HD on HiKam App doesn’t work anymore (SD only).

Resolution 1280×720: rtsp://192.168.xxx.xxx:554/onvif1

Resolution 320×180: rtsp://192.168.xxx.xxx:554/onvif2

We have verified the following software that can be used to access the camera. If you need support for other software, please let us know and we’ll be happy to test it for you.

1. PC: ONVIF Device Manager

http://sourceforge.net/projects/onvifdm/

After the installation start the program. The program should be able to detect the camera automatically.

Unfortunately, pan/tilt does not work with this software.

2nd PC: iSpy

http://www.ispyconnect.com/

To add camera, go to Add -> Onvif Camera -> select “RTSP” and “Scan Network” -> select camera -> OK. After that you can see the picture.

iSpy offers you multiple configuration options for Alarm, Pan/Tilt (pan and tilt), FTP, SMTP, Cloud…

Click Add > ONVIF Camera

Go to the “VLC Plugin” tab > Download VLC. You will be taken to the page where you can download VLC. Select a suitable download pack here, as in the example “vlc-2.2.4-win64.zip”. Unzip the files into the directory as below by clicking on the link. You might have to create a folder yourself. Please make sure that libvlc.dll is located directly under the VLC64 folder. Close the “Video source” window. Go back to “Add” > ONVIF Camera > VLC Plugin. In the VLC URL, please enter rtsp://your_camera_ip:554/onvif1 and click OK. In the pop-up window click on “Exit”. Now you can see the video image from the camera.

In order for the audio transmission to work, please click on the speaker button.

3. iOS: IP Cam Viewer

You can download the app from the App Store.

Add Camera -> Generic URL -> Type: Generic RTSP over UDP -> URL: rtsp://192.168.1.xxx:554/onvif1

ATTENTION: You must read the IP address of the camera from the router or via PC software such as ONVIF Device Manager.

4. Android: tinyCam Monitor

You can download the app on Google Play.

Add Camera -> ONVIF, enter IP address, port 5000, RTSP over UDP

ATTENTION: You must read the IP address of the camera from the router or via PC software such as ONVIF Device Manager.

5.Mac: SecuritySpy

http://www.bensoftware.com/securityspy/

ATTENTION: You must read the IP address of the camera from the router or via the “M-Sight” app.

6. Synology

Please update Synology Surveillance Station to 7.2.3 (08/09/2016) first, then read on.

IP address: You must read the camera’s IP address from the router or via PC software such as ONVIF Device Manager.

Connection: 554

Brand: Custom

Video format: H.264

Source path: /onvif1

Username and password can be left blank.

Warning: Videos can be saved to Synology, but sound track cannot be decoded yet. We’re still working on it.

Control Panel -> Security -> Advanced -> TLS/SSL Cipher Suites -> Intermediate Compatibility

7. Qnap

IP address: You must read the camera’s IP address from the router or via PC software such as ONVIF Device Manager.

The post Access to the camera via ONVIF first appeared on NVR IPCAMERA SECURITY.

How To v380 Camera Network setting

M.Salih ASLAN — Mon, 04 Jul 2022 11:56:24 +0000

Network configuration

How to configure wireless camera network (Android users)

Preparation before configuration:

1. Power on the camera and set the device to hotspot mode. When the (MV+ID) hotspot signal is found in the WiFi list of the mobile phone, it means that the device is in the waiting configuration state

Configuration steps:

1. Click the “+” button in the upper right corner of the device list -> select [Add Camera] 2. Select [WiFi Smart Camera] 3. Select [AP hotspot connection] and follow the system prompts to continue operation
4. Select the WiFi that the device needs to configure, and enter the WiFi password -> click [Confirm] 5. Below Android 10: Select the device hotspot, and the mobile phone will automatically start network configuration after connecting to the hotspot
Android 10 and above: Click [Connect AP spot] or enter the mobile phone system [Settings], select [WLAN], connect to the device hotspot (MV+ID), and the device will automatically connect to WiFi after returning to the app
6. The camera’s voice prompts “WiFi connecting – WiFi connected” to indicate that the configuration is successful, and the APP prompts “Completed”

How to configure wireless camera network (IOS users)

Preparation before configuration:

Configuration steps:

1. Click the “+” button in the upper right corner of the device list -> select [Add Camera] 2. Select [WiFi Smart Camera] 3. Select [AP hotspot connection] and follow the system prompts to continue operation
4. The system automatically obtains the currently connected WiFi, enter the WiFi password -> click [Confirm] 5. Click [Connect AP spot] or enter the mobile phone system [Settings], select [Wi-Fi], connect to the device hotspot (MV+ID), and the device will automatically connect to WiFi after returning to the app
6. The camera’s voice prompts “WiFi connecting – WiFi connected” to indicate that the configuration is successful, and the APP prompts “Completed”

During the configuration process, the device voice prompts “wifi connected”, but the mobile phone doesn’t prompt “Completed”

· The device has been successfully connected to the Internet, just add the connected device to the APP
1. Click the “+” button in the upper right corner of the device list -> select [Add Camera] 2. Select [WiFi Smart Camera] -> [Add device ID] 3. Fill in device ID or scan the QR code on device as prompted by the system -> click [Confirm] 4. APP prompts “Completed”

What if the device fails to connect to WiFi during network configuration

1. The camera can only connect to 2.4G frequency WiFi, and does not support 5G frequency WiFi and mixed frequency WiFi, and does not support connecting to the guest network set by the router
2. Please do not exceed the device connection range, try to configure the network again after the device is closed to the router
3. The WiFi name cannot contain Chinese characters, and the WiFi name cannot be set to hide
4. Check whether the router restricts device access
5. If the device fails to receive configuration information or fails to be configured for multiple times, it is recommended to use AP hotspot mode configuration

How to connect a V380 camera with a network cable

1. Cameras with a network port can use a network cable connected to the network, please use a standard 8-core network cable to connect the device
2. There is no need to configure the network when the device is connected to the network cable. After the network cable is plugged in, the network port indicator will be on, and the device with a system sound will prompt “WiFi Connecting” -> “WiFi Connected” means the connection is successful
3. Click the “+” button in the upper right corner of the device list -> select [Add Camera] -> select [WiFi Smart Camera] -> [Add device ID], follow the system prompts to fill in or scan the device ID -> click [Confirm]

Note: The network cable connection has priority. When the network cable is connected, other connection methods will be blocked. If you need to switch to the wireless connection method, please disconnect the network cable first

How to connect 4G camera

1. Please connect the antenna of the device and insert 4G sim card correctly
2. Power on the device, and the device voice prompts “Cellular network connecting” -> “Successful connection” means that the connection is successful
3. Click the “+” button in the upper right corner of the device list -> select [Add Camera] -> select [4G Smart Camera], scan the code to add or click [Can’t find the QR code on the device?] -> [Please enter device ID] to fill in the device ID

What if 4G camera fails to connect

1. If the device prompts “Dialing timeout, please confirm SIM card status”, it means that the device connection has failed
2. Please make sure that the sim card is available and has remaining data
3. Make sure that the device is connected to the antenna and the 4G sim card is inserted correctly
4. Try to connect the device again where the signal is better

How to connect wifi kit

1. Power on the base station and plug it into the router LAN port
2. Power on the camera that needs to be connected to the WiFi kit, and the camera voice prompts that the connection is complete
3. Click the “+” button in the upper right corner of the device list -> select [Add Camera] -> select [kit] -> click [Next], scan the QR code of the base station body and add the camera connected under the base station to the device list

How to connect the device under the AP station(connecting without router)

Preparation before configuration:

Connection steps:

1. Open the WiFi list of the mobile phone, connect to the device hotspot (MV+ID), and the “Connected” status under the hotspot means the connection is successful
2. Open the APP, press and hold the drop-down in the blank of the device list to refresh the list
3. The device card appears in the device list, and the device is successfully added
4. Click the play button on the screen, follow the system prompts to set the password, after that, you can do further operations on the device

Note：
1. To connect the device in the AP hotspot mode, the mobile phone must remain connected to the device hotspot. Please ensure that the mobile phone is within the hotspot connection range to avoid disconnecting the device
2. Device hotspot means that the signal from the camera cannot connect to the Internet, and other networked applications cannot be used when the phone is connected to the hotspot. Please pay attention

Why can’t camera connect to 5G frequency WiFi

The difference between 2.4G WiFi and 5G WiFi

1) 2.4G is a wireless technology. Because its frequency band is between 2.400GHz and 2.4835GHz, it is referred to as 2.4G wireless technology
2) 5G WiFi refers to the wireless technology developed based on the IEEE 802.11ac standard. Because the IEEE 802.11ac technology itself works in the 5G Hz frequency band, it is also called 5G WiFi

The difference between 5G WiFi and 5G communication network

· The 5G in 5G WiFi refers to the frequency band of the wireless signal. In the mobile network, the “G” in 4G and 5G refers to the English word “Generation”, and 4G refers to the fourth-generation mobile phone mobile communication standard, 5G is the fifth-generation mobile phone mobile communication standard

Why can’t the device connect to 5G WiFi

· The WiFi module used by the V380 product only supports connection to 2.4G WiFi, and cannot recognize or connect to 5G WiFi. Therefore, 5G WiFi or mixed-band WiFi cannot be used to configure the device network

Networking settings

How to add the online device to your phone

1. Click the “+” button in the upper right corner of the device list -> select [Add Camera] 2. Select [WiFi Smart Camera] -> [Add device ID] 3. Fill in or scan the device ID as prompted by the system -> click [Confirm] 4. APP prompts “Completed”

How to set static IP

After connecting the device with the mobile phone V380App, click [Settings]-[Device IP] interface setting
requirements in the lower right corner of the device list screen :
1. IP: set according to the gateway itself
2. Subnet mask: 255.255.255.0
3. Gateway : Normally router IP
4, DNS: Generally router IP

Note: After setting the static IP, the device needs to be powered off and restart once to reconnect to the network.

How to connect the device after changing the router connection or modifying WiFi password

· If you did the following operations
a. Replaced the router
b. Modified WiFi username and password
c. Changed the network configuration information
Please restore the wireless camera to the factory default settings and reconfigure the network

How many devices can be added to the device list

→ Theoretically, there is no upper limit for the number of device lists
→ Only one device screen can be previewed at the same time
→ Long-press the device list under local login to manage devices in batches

What if can not add device to the device list

· If the device can’t be added to the device list, or the system prompts “Device already exists” when adding, and the device can’t be found in the device list, please try to uninstall the software and reinstall it to add the device again

Network connection

How to check the network status of camera

· After the device is added to the device list, you can view the camera network status in the device window
1. Connecting: it means that the APP is acquiring the device status, and the current status of the device will be displayed after the acquisition is successful
2. Internet offline: indicates that the device is not connected to the Internet, and the APP cannot connect to the device in this state
3. Internet online: indicates that the device is connected to the Internet, and the APP can connect to the device remotely in this state
4. LAN online: it means that the device and the mobile phone are in the same local area network. In this state, the camera and the mobile phone are connected point-to-point

APP prompts “Device offline” when it connects to the device

LAN offline, Internet offline

1) Please try to restart the camera to confirm that the camera has been started correctly and connected to WiFi
2) Turn off the router AP isolation function
3) Check whether the mobile phone can be connected to the Internet normally, and the APP has obtained the network permission

LAN online, Internet offline

1) Please try to restart the camera and confirm that the camera is already in station mode
2) Check whether the router is connected to the Internet
3) Check whether the router restricts the device from connecting to the Internet
4) Turn off functions such as router firewall, blacklist, mac address binding, etc.
5) If the above methods fail to solve the problem, please contact the technician

What to do if the image always keeps loading

1. Please try to close the APP and open it again
2. Please try to power off and restart the camera once
3. Please do not exceed the router connection range, try to connect the device close to the router
4. Please log in to the router background to check if there is a restricted device connection

What to do if the image freezes when connecting

· Network fluctuation or insufficient mobile phone memory during connection may cause the screen to freeze
1. Please do not exceed the router connection range, try to connect the device close to the router
2. Please try to switch the screen to SD stream preview

Connect Tutorial

What if WiFi can not be connected to the router？

· Please try to configure the network near the router.
· The V380 wireless camera can only connect 2.4G frequency WiFi signal.
· Do not use Chinese characters for the router name.
· Check whether the router has device connection restrictions.
· Some routers may be difficult to configure, AP hot spot mode is recommended for the configuration

How to connect a V380 camera with a network cable

→ camera with network interface may use a network cable connected to the network
no configuration is needed–plug in the cable,the light indicator turns on, device with loudspeaker will speak “connecting” –”connected”, the camera is connected

Note : The network cable connection has priority. When the network cable is connected, other connection methods will be blocked.

How to connect the camera to the router with WiFi smart link?

[Click on “+” in the upper right corner] -> [Please use Wi-Fi Smart to connect] -> [Enter the WiFi password] -> [Scan to add the device ID (optional)] -> Click [Next] – > After the connection is successful, the camera voice prompts “WiFi connected”. The device appears in the device list. Click the device to view the image.

How to switch wireless camera connection mode?

A, switch AP hot spot mode to station mode

1, indoor wireless camera:

a) Method one: [Long press the reset reset button of the tail line for about 7s] to restore the device to the factory settings, that is, switch to the station mode.

b) Method 2: When the device is connected to the network, in the lower right corner of the V380App device list screen, set [Setting] – [replace device network] – [switch the device to routing mode and select the route to fill in the password] – [OK].

2, outdoor wireless camera:
(a) Method one: [Long press the reset reset button for about 10s] to restore the device to the factory settings. wait until the tail indicator light which flashed rapidly turns to constant on, Short press the button again,When the tail indicator flashes slowly, the device has been switched to station mode.

(b) Method 2: In the state that the device is connected to the network, in the lower right corner of the V380App device list screen [Settings]-[Change Device Network]-[Switch device to route mode and select route to fill in password]-[OK].

B, switch station mode to AP hot spot mode

1, indoor wireless camera:

a) Method one: [Long press the reset reset button on the tail line for about 7s] to restore the device to factory settings. When the device prompts “waiting for WiFi smart link configuration”, press RESET once to reset the button. The device prompts “access point established, That means the camera is in Hot spot mode already.

b) Method Two: In the state of the device connected to the network, in the lower right corner of the V380App device list screen [settings] – [replace device network] – [switch device to AP mode] – [OK].

2, outdoor wireless camera:

(a) Method one: [Long press the reset reset button for about 10s] . Press the RESET button for 10 seconds to reset the device to the factory settings. The tail light indicator which flashed quickly turned to constant on，it means the camera is in hot spot mode.

(b) Method 2: When the device is connected to the network, in the lower right corner of the V380App device list screen, set [Setting] – [Change Device Network] – [Switch Device to AP Mode] – [OK].

How to use the ap hotspot configuration to connect the camera into the route?

1. Android user: Click [+] in the upper right corner -> [Access-Point established] -> [Select device] -> [Select the route to be connected and enter the route password] -> [Click OK] After successful connection,

The camera will show a prompt “WIFI connection completed”, the device list appears on the device -> [Click on the device to view the image]

2. Ios user: enter the phone to set the connection [device hotspot (hot spot at the beginning of the MV)] -> [click the “+” in the upper right corner -> [hotspot is established] -> [select the route to connect and enter the route password] – > [Click OK] .

After the connection is successful, the camera will prompt “WIFI connection completed”.

Networking issues

Which protocols are supported by the wireless camera

→ The protocols supported by the V380 wireless camera include: TCP/IP, UDP, RTSP, HTTP, DDNS, DHCP, FTP, NTP, and ONVIF (other protocols are temporarily not supported)

Note:
1. Only Anyka and GM support the ONVIF protocol. Other solutions do not support ONVIF protocol can not connect to NVR
2. Anyka 2505 version, GM 3505 firmware does not open RTSP protocol, if you need to connect NVR please contact the technician to provide upgrade package to open RTSP

Device can not be added to the device list

·If the device can not be added to the device list, or the system prompts “The device already exists” when adding, the device cannot be found in the device list.

Method One: Close the software completely and restart it. Open

Method Two: Uninstall the software and reinstall it.

How far is the hotspot mode connection range?

→ The general connection distance is 10 to 15 meters, depending on the use of a certain deviation, can be further in a open empty space

Can’t see the image after modifying the routing password or changing the router

After changing the routing name, password, or changing the router, the network information has changed and the wireless camera needs to be reset to the factory and reconfigure the network.

How to check the device ID (device number)

→ ID is the 8-digit device number, which can be tagged on the device body, or viewed in the list of software devices.

During the configuration process, the device voice prompt “wifi connected”, but the mobile phone prompts “device connection timeout”

Method one: According to the voice prompt “wifi connected”
→ Click [Next] system automatically searches for devices connected to the same LAN and the new device will show up in the device list, click [Next] if the App can not find any new devices automatically, the page turns to device manual adding page automatically, input or scan device ID [Add], the system jumps to the device list, the newly added device is displayed in the device list first

Method 2: Add LAN (Only if the camera and the mobile phone are connected to the same network)
→ Return to the [Device List] interface
→ pull down the screen to refresh the device list
→ The system automatically searches for the LAN device and then adds the device to be displayed in the device list first

Can not find Hot spots on App or mobile phone

Make sure the camera has started without problems and is in hot spot mode.

1) the device will be in hot spot mode after the camera speaks”access point established”

2) Outdoor all in one devices will right be in hot spot mode after factory reset, the tail indicator light of outdoor all in one devices without Internet port will be on.

• Make sure antenna is well installed if the device has external antenna.

• Make sure the device is not connected with Internet wire,if it is connected with a wire, other ways of connection will be screened.

• Try change phone connection or Upgrade the firmware version of the device

· Contact the seller to have the device repaired if none of the above works

How to add a networked device to your phone

Method one: Manually add
1, open the [device list] interface, click [+] in the upper right corner
2, select [WiFi connection completed] or [other ways] 3, after entering the ID and password [OK add], the system jumps to the device List, the newly added device is displayed in the first place in the device list.

Method 2: Local Area Network Addition (Only if the camera and the mobile phone are connected to the same network)
1. Open the Device List screen, Pull down the screen to refresh the device list.
2. The system automatically searches for the LAN device and automatically adds the device display. In the first place of the device list , successful adding, the preview needs to enter the correct access password (as shown below)

3, the device’s first networked device password is empty, need to set a password

The post How To v380 Camera Network setting first appeared on NVR IPCAMERA SECURITY.

DSS Express Remote Access via Port Forwarding Setup

M.Salih ASLAN — Sat, 05 Feb 2022 21:01:55 +0000

Description

These instructions will show you how to setup your DSS Express server and network so you can remotely access the DSS Express server from the DSS Client or from the DSS Mobile App.

Prerequisites

DSS Express
IP Address of DSS Express
User Name and Password to router or modem

Example of Port Forwarding Rules in Router

Port List for DSS Express Server

Port	Server	Function
80	HTTP	Responsible for HTTP protocol client login
443	HTTPS	Responsible for HTTPS protocol client and web login
9000	CMS	Manage other server registration and signal deployment
9320	SS	Responsible for record storage and record search and playback
5080	SIP	Responsible for SIP device registration on WAN
8081	PTS	Responsible for PTS record push
40000-49000	RTP	Responsible for PTS images and messages
50000	HTTP	Responsible for alarm and face pictures
50001	HTTPS	Responsible for alarm and face pictures
9100	MTS	Responsible to get A/V stream from front device and forward to SS, client and decoding device.
61616	Openwire	Responsible for MQ message push
1886	MQTT	Responsible for APP message push
9090	DSS_MGW	Responsible for sending the address of the MTS to the decoding device
8080	DSS_MCDPos	Responsible for POS active registration on the WAN
9500	ARS	Responsible to auto register device listening, login and get and 9500 forward stream to MTS

If you want to use the SIP function of DSS Mobile for VDP, you need to map 20000-30000 ports

Port List for Remote Dahua IP Camera or Recorder

Port	Server	Function
80	HTTP	Responsible for HTTP protocol client login
37777	HTTPS	Responsible for HTTPS protocol client and web login
554	RTSP

Instructions

Identify & Set WAN and LAN IP Address of DSS Express Server

Video Instructions

Step by Step Instructions

1. Open the DSS Express Server configuration

2. Click the gear icon in the top right to change the IP information of the server

3. The Setting window will display the current IP information for the server

4. To find out the public IP for the network, start by opening a web browser and go to

www.canyouseeme.org

5. The IP listed as “Your IP” will be the public IP as determined by the website

6. Enter this address into the “Mapping IP” field in the DSS Server Configuration

Be sure to note the CMS IP address, we will be using that IP address to forward the ports in the next step.

7. Click OK once the information has been entered

8. You will receive a prompt to confirm a restart of the server to make the network changes. Click OK to proceed

Forward Ports in Router or Modem

Please note the screenshots in this guide may not match identically to the modem/router being used with the DSS, but will be helpful as a reference in configuring the correct Port Forwarding rules.

If more direct instructions are required, please refer to www.PortForward.com to find a step by step guide for your specific make/model of modem/router

Video Instructions

Step by Step Instructions

1. Log into the router and navigate to the Firewall / Routing section

2. Create a new port forwarding rule

3. Enter all information for the port forwarding rule:

Name – nickname for Port Forward Rule
Port – desired port to be opened
Forward IP – CMS IP , found in the previous steps in the DSS Server configuration
Protocol – Both (TCP, UDP)

Click Save once the parameters have been entered

4. The created port forwarding rule will appear in the list.

Repeat the process to create new rules, for every port that is required for DSS functions (refer to above chart)

5. A full list of forwarded ports for the DSS Express

Verify Ports are Open

Video Instructions

CanYouSeeMe.org Test Table

Port	Server	Test Result
80	HTTP	Success! Your ISP is not blocking port 80
443	HTTPS	Success! Your ISP is not blocking port 80
9000	CMS	Success! Your ISP is not blocking port 80
9320	SS	Success! Your ISP is not blocking port 80
5080	SIP	Error!
8081	PTS	Success! Your ISP is not blocking port 80
40000-49000	RTP	Error!
50000	HTTP	Error!
50001	HTTPS	Error!
9100	MTS	Success! Your ISP is not blocking port 80
61616	Openwire	Success! Your ISP is not blocking port 80
1886	MQTT	Error!
9090	DSS_MGW	Success! Your ISP is not blocking port 80
8080	DSS_MCDPos	Error!
9500	ARS	Error!

Step by Step Instructions

1. Open a web browser and go to

www.canyouseeme.org

2. Enter a Port number in “Port to Check” field to test

3. Click Check Port

4. The result will be displayed

Example of blocked port:

Example of open port:

The post DSS Express Remote Access via Port Forwarding Setup first appeared on NVR IPCAMERA SECURITY.

How To v380 Network settings

M.Salih ASLAN — Thu, 11 Nov 2021 08:41:13 +0000

What if WiFi can not be connected to the router？

How to connect a V380 camera with a network cable

Note : The network cable connection has priority. When the network cable is connected, other connection methods will be blocked.

How to set static IP

Note: After setting the static IP, the device needs to be powered off and restart once to reconnect to the network.

How to connect the camera to the router with WiFi smart link?

How to switch wireless camera connection mode?

A, switch AP hot spot mode to station mode

1, indoor wireless camera:

a) Method one: [Long press the reset reset button of the tail line for about 7s] to restore the device to the factory settings, that is, switch to the station mode.

B, switch station mode to AP hot spot mode

1, indoor wireless camera:

2, outdoor wireless camera:

How to use the ap hotspot configuration to connect the camera into the route?

The camera will show a prompt “WIFI connection completed”, the device list appears on the device -> [Click on the device to view the image]

After the connection is successful, the camera will prompt “WIFI connection completed”.

Networking issues

Which protocols are supported by the wireless camera

→ The protocols supported by the V380 wireless camera include: TCP/IP, UDP, RTSP, HTTP, DDNS, DHCP, FTP, NTP, and ONVIF (other protocols are temporarily not supported)

Device can not be added to the device list

·If the device can not be added to the device list, or the system prompts “The device already exists” when adding, the device cannot be found in the device list.

Method One: Close the software completely and restart it. Open

Method Two: Uninstall the software and reinstall it.

How far is the hotspot mode connection range?

→ The general connection distance is 10 to 15 meters, depending on the use of a certain deviation, can be further in a open empty space

Can’t see the image after modifying the routing password or changing the router

After changing the routing name, password, or changing the router, the network information has changed and the wireless camera needs to be reset to the factory and reconfigure the network.

How to check the device ID (device number)

→ ID is the 8-digit device number, which can be tagged on the device body, or viewed in the list of software devices.

How many devices can be added to the device list

During the configuration process, the device voice prompt “wifi connected”, but the mobile phone prompts “device connection timeout”

Can not find Hot spots on App or mobile phone

Make sure the camera has started without problems and is in hot spot mode.

1) the device will be in hot spot mode after the camera speaks”access point established”

2) Outdoor all in one devices will right be in hot spot mode after factory reset, the tail indicator light of outdoor all in one devices without Internet port will be on.

• Make sure antenna is well installed if the device has external antenna.

• Make sure the device is not connected with Internet wire,if it is connected with a wire, other ways of connection will be screened.

• Try change phone connection or Upgrade the firmware version of the device

· Contact the seller to have the device repaired if none of the above works

How to add a networked device to your phone

3, the device’s first networked device password is empty, need to set a password

The post How To v380 Network settings first appeared on NVR IPCAMERA SECURITY.