These setup discrepancies often translate into unreliable readings and missed opportunities, rendering the system less effective in its primary task of accurate number plate recognition. The good news is that with proper optimization, these systems can be significantly improved. In this comprehensive guide, we will explore practical methods to enhance ANPR accuracy with best practices for camera setup.

Whether you are a seasoned professional or an enthusiastic beginner, these techniques will enable you to maximize the potential of your ANPR system, ensuring precise and reliable results. 

The Basics of ANPR Technology

ANPR technology is a sophisticated system designed to automatically capture and interpret license plates on vehicles. By leveraging advanced algorithms and optical character recognition (OCR) technology, ANPR systems can rapidly analyze images or video frames, extract license plate information, and convert it into readable digital data. 

In other countries, ANPR is also referred to as Automatic License Plate Recognition (ALPR) and, simply, License Plate Recognition (LPR). 

Here’s a breakdown of the key components of ANPR technology:

Components of an ANPR System

Understanding these fundamental components is essential for users aiming to optimize their ANPR systems. With a clear grasp of the technology’s basic principles, individuals can proceed to implement the necessary adjustments and enhancements for improved accuracy and reliability.

Best ANPR Camera System Setup

Read More : How To Install Synology Surveillance Station

Factors Impacting Your ANPR Camera Setup

There are a number of fundamental components that make any ANPR Camera setup successful. These include:

Of these three, we see that camera setup holds the most potential for improvement for businesses and consumers to significantly bolster their ANPR results. We draw this conclusion because we know that our Plate Recognizer ANPR engine has been thoroughly tested and optimized to handle blurry, low-resolution, and dark images as well as other aspects of the real-world environment.  Feel free to reference the results of our ALPR benchmarking exercise. 

Further, counter to claims from camera manufacturers, we see that a modest, mid-range or even low-end IP camera performs just as well as a high-end, expensive camera.  Of course, no LPR camera vendor is going to admit this because they need a way to justify their existence.  As a side note, we even have customers running our software with existing CCTV cameras.

From our years of experience supporting and helping clients troubleshoot their license plate recognition systems, we have observed how the proper camera setup along with a strong ANPR engine can be an effective solution to detect and decode vehicle license plates.  This article offers specific tips and suggestions on how to best set up your camera to maximize your ANPR.

Before You Begin, an Important Note

With your ANPR Camera Setup, please keep in mind that if your eyes can easily read a license plate through the camera, our ANPR engine can too. However, if you’re squinting and struggling to see the license plates, our engine might find it challenging as well. Visual clarity is the key. A clear view means accurate reads.

Camera Zoom For The Best ANPR Systems

When it comes to zooming the camera for best ANPR, it is important to avoid having a high-level view of the overall parking lot or site.  This is called under-zooming, where the camera is capturing an overall wide-angle view of the landscape.  So the above two images are not set up correctly for best ANPR results.

For beginners handling license plate recognition, there is a common misconception that a wide-angle shot is the best.  Cameras will seek to aim wide across parking lots rather than towards entrance or exit points which allow them to truly pick up plates and get a good read. 

To address this, adjust the camera positioning and zoom in on the ingress and egress areas of the parking lot.  Rather than have a wide-angle view of the street with all the homes around it, it is better to focus on just the street itself where cars are driving by.

In the photo below, the left image shows a wider angle of the gate entrance. For best practices ANPR, it is important to zoom the camera closer to the gate.  Again, if the camera can see the vehicle plate well, then our ANPR engine ought to do a very good job of reading the plate.

If you are in an area using CCTV cameras, Plate Recognizer’s software may still work. While CCTV cameras are typically on the lower end of the quality spectrum, they may still be suitable to capture vehicles moving at low speeds.

ANPR Camera Setup: Ideal Camera Distance 

The maximum advisable distance between the camera and the vehicle is 35 meters.  Actually, whenever possible, it is preferred to minimize that distance.  Why? Minimizing the distance between the camera and the vehicle helps ensure that the camera can easily focus without the need to zoom in on the target vehicle.  This helps reduce image blurriness.

When you place the camera far away from the vehicles it needs to read, you will need a camera with very strong zoom capabilities. The more the camera uses the zoom, the harder it is for the images to come out clear and crisp. 

Another cause for blurry images can be if the camera is mounted improperly, or becomes loose. Typically, ANPR cameras are outdoors and exposed to the elements so this is going to happen at some point if the cameras aren’t installed securely. This can cause the camera to move, shake or vibrate.  These small vibrations can result in image blurriness when the zoom level is high.  For example, you can test this yourself by using your smartphone camera and zooming in all the way to view a car in the distance.  Apply a small amount of movement to the camera and you can easily observe how the camera view totally changes!

We have actually tuned our algorithms and even added a new parameter called Merge Buffer to help accommodate camera vibrations.

PRO TIP: Use Your Mobile Phone to Do a Test

Before you set up the camera, use a mobile phone as a test subject. Place the phone in the position where you intend to install your ANPR camera. Set the smartphone to the number of pixels and settings of the camera you plan to purchase.  Then, just record 10 minutes of footage and use Stream to analyze the recorded video for license plate recognition.

Camera Angle To Improve ANPR

While Plate Recognizer ANPR has been tuned to support a wide variety of license plate angles, it’s always ideal to have the camera set up appropriately. In terms of angle, the setup of the ANPR camera can be positioned in two ways: slope, vertically, and horizontally.  For both cases, it is advisable to have a maximum of 45 degrees for a proper read of the license plate. 

Remember, just because you set up your camera for 45 degrees, your customers/drivers don’t always drive in a straight line!  

ALPR vendors can make outrageous claims that their software can do anything, but at Plate Recognizer, we’re not going to lie to you. There are things our software can do, and things it can’t!  Not every angle is going to be possible, and no camera is going to be a super machine that can see a license plate while bending over backward in the middle of a blizzard. 

So for example, Plate Recognizer’s ALPR engine can support up to a 53-degree tilt, and a 70-degree side angle. What it can’t do is catch a plate number at 75 degrees.

In fact, we’ve compiled real-world ALPR results.  Take a look.

Minimum Resolution For Best ANPR

We see a lot of unsuccessful LPR due to very fuzzy images of the license plate.  This is by and large due to the fact that the camera does not have the resolution required to capture a good plate image.

While Plate Recognizer works with any IP camera, we recommend that the license plate itself must have roughly 100 pixels in width.  Otherwise, our ANPR engine may not be able to effectively read the license plate.

Since every LPR camera setup will be different, you’ll need to figure out the correct amount of megapixels (MPs) needed.  Basically, the number of megapixels required will ultimately depend on the distance of the camera to the license plate.

The width of the license plate will depend on the country you’re in.  Here are some examples:

Once you have an idea of the width of plates for your ANPR camera setup, you’ll need to figure out the MPs needed. There’s a bit of math here to calculate, so we’ll save you the headache and go straight to the answer.  

The table below summarizes the maximum distance in feet from the camera to the vehicle plate for each of the 3 major regions/countries.  You’ll note that we used 80 pixels of width for the plate, even though our ALPR benchmarking indicates that our engine can read a plate even at 30 pixels width.  We chose 80 pixels width to add some cushion–just to be on the safe side.

So net net, if you have to set the camera up at over 30 feet from the vehicle plate in the USA, then you’ll need to get a 4 MP camera or better.

PRO TIP: If the above topic on camera resolution is confusing, no worries.  Just use your eyes!  Basically, if you can see the license plate number in the camera footage with your own eyes, then Plate Recognizer’s engine should be able to read the plates, too. But if you’re having a really hard time seeing the plate–even after squinting and zooming in–then please don’t expert Plate Recognizer to do magic.

ANPR Camera Setup for Night-Time: Sufficient Infrared

If you have a great ANPR system, but no infrared (IR) light capabilities, you will have a tough time capturing plate numbers at night. This is because when it’s dark, there’ll be glare on the plate from the headlights.  If you’re using ANPR to detect crime, which often happens at night, you’d need to make sure you have good IR.

Infrared cameras utilize LED lights to illuminate the plate area with infrared light, which is invisible to humans.  Cameras with an IR cut filter automatically adjust IR light levels so that you can get consistent colored images in the daytime and black/white images at night.

Depending on the exterior lighting, you may be able to get a license plate read at night without IR, but it won’t have the same accuracy. Using IR may also help you pick up images in different weather conditions. For example, if you are in a location that gets a lot of rain, an ANPR system that relies on white and natural light will have a hard time getting accurate images. 

For optimal IR use, you’ll want to place the camera on an angle so it isn’t pointing directly at headlights. This will avoid unnecessary glare risks and ensure you’re getting a good shot of the license plate. 

If your current LPR camera doesn’t have IR, you can always buy an inexpensive external IR unit instead of upgrading your entire system. It costs around $20-25 on Amazon.  The IR technology built into a camera may also not be enough, so adding another external device can increase accuracy.

Lighting Tips for ANPR Camera Setup

Adjusting the lighting for your ANPR camera setup is essential to ensure optimal performance and accurate license plate recognition. Proper lighting helps to minimize shadows, glare, and overexposure, which can obscure or distort license plate images, leading to recognition errors. 

By providing even lighting and strategically positioning lighting sources, you can enhance visibility and clarity, particularly in challenging environments such as parking lots, highways, or private properties.

Here are a few lighting tips based on how you’re going to utilize your ANPR setup:

ANPR Camera Lighting for Parking Lots

For parked cars going in and out of a parking lot, the ideal lighting setup would typically involve evenly distributed and consistent lighting throughout the parking area. This helps ensure that license plates are clearly visible to ANPR cameras regardless of the vehicle’s position.

Other tips for optimal lighting in parking lots:

How does IR Lighting help with illumination?

IR lighting emits infrared light, which is invisible to the human eye but can be detected by camera sensors. By supplementing existing lighting sources with IR illumination, ANPR cameras can capture clear and accurate images of license plates even in challenging lighting environments where visible light may be insufficient. This enhances the overall visibility and image quality, allowing the ANPR system to reliably read and process license plate information regardless of lighting conditions.

Additionally, IR lighting helps minimize disturbances to nearby residents or drivers, as it is invisible and does not produce glare or excessive brightness. Overall, IR lighting plays a crucial role in enhancing the performance and effectiveness of ANPR camera setups, particularly in low-light or nighttime scenarios.

Many cameras come equipped with built-in IR capabilities. It’s important to ensure that the camera’s IR distance parameter is well-suited to the distance between the camera and the vehicle being monitored. This ensures that the IR illumination adequately covers the area where license plates are captured, enabling clear image capture for ANPR systems. 

However, in some cases, the built-in IR may not be sufficient to provide optimal illumination, particularly in larger or more challenging environments. In such situations, you may opt to purchase external IR units to supplement the camera’s built-in IR capabilities.

These external IR units can provide additional illumination, extending the effective range of the ANPR system and ensuring clear and accurate image capture, especially in low-light or nighttime conditions where visibility may be limited.

ANPR Camera Lighting for Highways

Highways, on the other hand, need different light requirements since cars are moving at high speeds. The lighting needs to provide sufficient illumination to capture clear and accurate images of license plates despite the fast-paced movement of vehicles. You can try doing the following:

The lighting setup for highways prioritizes high-intensity, uniform illumination to facilitate clear image capture of license plates, enabling ANPR systems to operate effectively in fast-moving traffic environments.

<p>The post Best ANPR Camera System Setup first appeared on NVR IPCAMERA SECURITY.</p>

Once you have the NAS setup you can come back to this post and follow the steps below:
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Step 1: Login to your Synology NAS via a browser​

Step 2: Click the Package Center icon​

Step 3: Search for and install the Surveillance Station software (it should be on the home page of the package center, if not you can use the search bar to find it)​

Step 4: Click the Synology main menu at the top left of your screen and open the newly installed Surveillance Station software​

Step 5: Click the IP Camera icon​

Step 6: Click the add button when the new window open and then click add camera from the drop-down​

Step 7: Select Quick Setup and then click the next button​

Step 8: Enter the camera details manually or click the Search icon next the IP Address box​

Step 9: Check both the Synology Supported Cameras and ONVIF lists (some camera models are not directly supported by Synology, but as long as the camera is ONVIF compliant you should be able to add it to the Surveillance Station software)​

Step 10: Select the camera you want to add from one of the lists and click OK​

Step 11: Check that all the camera details are filled in, including the cameras username & password (also give the camera a unique name to help you identify it from other cameras)​

Step 12: Click the Test Connection button and if the test is successful you’ll get a green tick and a live shot from the camera, you can then click Finish and the camera will be added to your Synology NAS​

If the test is not successful you will have to go back and check the camera’s settings are correct, the most common problem is that the camera has an IP address that is not on your network, after you have followed our instructions from a previous video on how to change the IP address you should get a successful connection and be able to add the camera.

How To Install Synology Surveillance Station

Read Also : Dahua NVR Troubleshoot All Series

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If you need more help with installing Surveillance Station and adding an IP Camera to your Synology NAS you can watch this video:

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Synology NVRs and VisualStation​

NVR1218, DVA1622, DVA3221, VS360HD

NVR’s (Network Video Recorders) are a neccessary part of any security setup.
They work to store, playback and support the live feed of security footage from connected IP Cameras, and with Synology, can offer even more.

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Offering a range of Network Video Recording solutions, from their energy efficient NVR1218, and compact VS360HD, to their deep learning, AI powered DVA series, Synology’s selection of NVRs were designed to appeal to a range of different users and applications.
At Use-IP you can now choose from these four Synology NVRs and decide which is best suited for your needs.
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NVR1218​

The Synology NVR1218 is a 2-Bay (Reaching a max. of 7 bays, with an Expansion unit) Network Video Recorder, able to support a max. of 12 IP camera channels.
Its design is also fit for a PC-less experiance (only needing to be connected to a monitor) and can be accessed remotely, via Synology’s Surveillance Station, or, DS cam mobile application (allowing for Live view, playback, adjustments, and notifications, on a mobile device).

Key Features:
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Deep Learning NVR (DVA) Series​

The Deep Learning NVR Series combines the Management features of Synology’s Surveillnace Station, with Advanced Analytics, designed to fit deployments of all sizes.
Intelligent Analytics – Included in DVA NVRs to strengthen on-premises security, offering deep learning algorithms and detection profiles
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Users can choose between the more compact design of the DVA1622, or the larger storage of the DVA3221, the key features of which are both listed below.
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DVA1622

DVA3221​

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The DVA Series NVRs also come equipped with the use of Dynamic Maps, allowing for improved situational awareness, and to help users to determine camera/event locations, and provide instant access to video feeds for more efficient site monitoring. This also includes the features listed below:​

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VisualStation

VS360HD
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Synology’s VisualStation offers a PC-less, live view and playback solution, for your surveillance footage, with the ability to work in mobile environments.
Designed to work as a companion system, the VisualStation also offers an ultra-compact design, and features Synology SurveillanceStation live view and management tools. It is a perfect alternative for a Video recording solution, for users facing budget or space constraints.

Key Features:
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How It Works:
Plug in an Ethernet cable, connect the VisualStation to a LCD-monitor or TV, log into the Synology SurveillanceStation – and its all set up, for quick and easy use.
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The VS360HD is also equipped for use in harsh and mobile environments. With a design free from mechanical moving parts, the VisualStation is more resistant against vibration and hardware failure, than other Network Video Recording solutions.
Its design also features a solid outer case, built to keep it running in industrial temperature ranges (-20°c ~ 50°c)
This is what makes the Synology VisualStation both a cost effective, and reliable system, for any user.

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Synology NAS/SAN Systems​

Synology’s Data Storage/Management Systems come in a range of styles and sizes, each designed to fit different user needs. Being able to appeal to a range of users and suitable for numerous applications, Synology’s NAS/SAN Systems are an ideal addition to any personal data management, business data management, or security setup.
Choose from Synology’s range of NAS types; RackStations, DiskStations, FlashStations, and more.​

What is a NAS?​

NAS = Network Attatched Storage.
A NAS is a device that provides users with a networked location to store their data, and are designed to be equipped for use at home or for businesses (or other applications).
But a Synology NAS has even more to offer, as they are designed to offer private cloud storage, backup systems, and secure file sharing.
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Benefits For Home Use

The DiskStation Manager 7.0​

The DiskStation Manager is the operating system for Synology NAS systems, it was designed with focus on reliability and impressive performance, and offers users a wide range of data management features.​

Users can also feel secure when using their Synology NAS, as the DiskStation Manager offers Secure Sign-in, with app-based login approval, hardware security keys, and 2-factor authentication options. Keep your data, and your data management, as secure as possible.

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Data Backup Solutions​

With the DiskStation Manager as its operating system, a Synology NAS will also offer users a selection of effective and reliable backup solutions, which include:
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Active Backup for Business
Expands user data protection with agent-based Linux backup, possible for five major distributions, and AES-256 encryption.

Active Backup for Microsoft 365 / Google Workspace
Maintain offsite copies and restart backup tasks in a different location.

Hyper Backup
Protect data with backup support for DSM settings and 12 additional software packages.

Synology C2
Synology’s Cloud Storage Solution
Back-up NAS data to the cloud (with Hyper backup), and, sync requested data between C2 storage and branch offices (with Hybrid share)
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Synology NAS Systems also include the Btrfs File System, that allows for even more backup solutions, so users can keep their data as secure as possible (keeping data safe even in the event of data corruption or system failure). These Solutions include:
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Synology’s NAS Lineup
Now Avaliable at Use-IP​

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RackStations​

A selection of Rackmount style NAS Systems.
Synology RackStations offer impressive performance and large storage space, all in a rackmount design.
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XS+/XS Series – RS4021xs+, RS3621xs+, RS3621RPxs, RS1619xs+
+ Series – RS422+, RS820+, RS820RP+, RS1221+, RS1221RP+, RS2421+, RS2421RP+, RS2821RP+
Value Series – RS819
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DiskStations​

A style of NAS perfect for a Desktop application.
Synology DiskStations range from being compact storage solutions for Business environments, to being an ideal starting point for Home users.
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XS+/XS Series – DS3622xs+, DS1621xs+
+ Series – DS220+, DS420+, DS620slim, DS720+, DS920+, DS1522+, DS1621+, DS1821+, DS2422+
j Series – DS220j
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FlashStations​

Synology’s FS Series, with an All Flash Array, Rackmount design.
Synology FlashStations offer uncomromising performance, and solid-state drives. Perfect for more demanding applications, and to accelerate Business operations.
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FS Series – FS6400, FS3600, FS3400, FS2500

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SA, HD, and, UC Series​

All in a Rackmount style, these NAS systems appeal to a range of storage requirements.​

SA Series – Offers a Scalable storage solution (ideal for enterprises) with high-performance and capacity requirements. – SA3600, SA3400, SA3200D
HD Series – Offers a High-density SAS Storage server, designed for Rapid data scaling, optimizing operational efficiency, and IT infrastructure.- HD6500
UC Series – Offers a dependable high-avaliability SAN Storage solution, fit for iSCSI and FC environments. – UC3200

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Expansion Units​

Synology NAS/SAN Systems can also be expanded, with compatible Synology Expansion Units.
Increase your storage space by adding additional drive bays, using a range of Expansion Unit models, also avaliable at Use-IP

FX2421 – Expansion for FS6400, FS3600, and, FS3400
RX6022sas – Expansion for HD6500
RXD1219sas – Expansion for SA3200D and UC3200
DX1222 – Expansion for DS3622xs+ and DS2422+
RX1222sas – Expansion for SA3600 and SA3400

<p>The post How To Install Synology Surveillance Station first appeared on NVR IPCAMERA SECURITY.</p>

Sunba IP Camera Recording Option

Note an IP camera can work standalone without a NVR, which is different from a traditional analog system where Digital Video Recorder is a must-have.

In terms of recording, there are few options you can select from:

A. Record to a computer. This requires you to have a dedicated computer that is on for 24/7. This means if you shut down your PC/Mac, then the recording will stop as well.

B. Record to a TF card. Most Sunba IP cameras would have a built-in TF card slot that support up to 128GB micro SD card. 405-D20X can have the TF card pre-installed before shipment if you order from our website. 406-D20X, 305-D4X 405-ECO don’t have any built-in TF card slot (as of 12/31/2019). 405-ECO and 305-D4X would support micro SD card in the future. Please refer to the product detail page for the latest specification.

The limit for the TF card is 128 GB, Class 10 (Kingston recommended), so it is great for recording small motion detection clips instead of recording 24/7. This is also a good alternative/back-up for videos recorded on PC or elsewhere.

C. Record to a NVR. NVR is a dedicated recording storage device for IP cameras and it also has the benefit of viewing multiple different cameras together. In China and most East Asian countries, NVR is used very common. In USA and western countries, Blue Iris and other software + PC combo is used as an alternative to NVR. If you use Sunba IP camera with NVR from another manufacturer that is also ONVIF compliant, then basic functions such as PTZ, recording shall work but there is no guarantee that presets, motion detection will also work perfectly.

D. Record to a NAS. Your NAS must either support ONVIF or support Sunba private protocol. You will have to add our camera in the specific NAS’s interface instead of in Sunba camera’s interface.

Read More : 

• XMARTO NVR WiFi PTZ Camera System FAQ
• How to Control Analog Speed Dome by Pelco-D/P Protocol
• CamHi Pro Tutorial Guide

Steps to add Sunba IP cameras to Hikvision PoE NVR

Ultimate video guide below updated 2020/06:

https://youtu.be/gK3yf5Sg21M

For Sunba Illuminati, it should be plug and play with Hikvision PoE NVR. Just make sure the NVR supports 802.3at and has sufficient power budget (at least 30W left) for the camera.

For Sunba 601-D20X, 601-D25X, 405-D20X, 405-ECO, 406-D20X, FT-HD and 305-D4X. Please see the instruction below.

The following instruction is made based on Hikvision DS-7608NI-I2, but should be applicable to all Hikvision PoE NVR.

The following tutorial assumes that you are using the back switch of the NVR to power the camera.

You need to first ensure that the PoE NVR is 802.3at (instead of 802.3af) with 25W as the maximum power output per port otherwise the NVR cannot supply enough power to the camera.

You can google to check the NVR Spec and if you are not sure, please contact Sunba support with the NVR model to double check.

Step 1. Check the PoE Gateway of your Hikvision NVR 

Usually the PoE NIC gateway of Hikvision PoE NVR is 192.168.254.1.

Step 2. Modify Sunba IP camera network information. 

Connect the camera to a generic PoE switch, to PC or to router to modify the camera’s network info first.

Go to Device Config-Network of the camera in IE/VMS, or use the Device Manger tool to modify the camera IP to match Hikvision POE NIC.

In the picture above, we modify the IP of the camera to be 192.168.254.XXX and the gateway to be 192.168.254.1 (that matches the PoE gateway of the Hikvision NVR).

Under Device Config-ENCODE, please select H.264 instead of H.265 as H.265 is only supported by Sunba Private Protocol.

Step 3. Connect the camera to Hikvision PoE NVR. 

Wait for the camera to finish the self-diagnostic rotates upon receiving power from the NVR. This can usually take 1-2 minutes.

Step 4. Go to Camera Management of the NVR Interface. 

Select and modify the channel that the camera is connected to, and input the corresponding info of the camera that you just input.

Step 5. Click OK and wait for the camera to connect, which takes usually a minute. 

You can also refresh the page. The camera is now online.

Step 6. Live view and set up preferred recording plan. 

Contact support@sunba.net if you still have trouble connecting to Hikvision PoE NVR or if you would want to connect to Hikvision PoE when powered using DC12V adapter.

Sunba Illuminati NetHDD Requirement

To record videos of Sunba Illuminati to NAS (NetHDD), there are a few prerequisites:

1.The NAS must be able to set individual volume to the camera. You cannot set an individual shared folder for the camera, and set as the storage path as the NetHDD would not successfully initialize/formatted (it will revert back to uninitialized status). The NAS must have the ability to create multiple volumes. In short, you need to create a separate partition on the Net Disk for the camera.

2.Each camera should use an exclusive volume. Two cameras cannot share the same volume.

Here is an example for Synology: https://sunbatech.com//faq/how-to-get-synology-nas-to-record-sunba-illuminati-ip-camera/

Sunba Illuminati YouTube RTMP Connection Issues [Warp-up]

The following troubleshooting is based on the assumption that all network-related devices are connected well and functioning properly, and the camera lens module is not defective.

a) YouTube stream would disconnect after a while.

Please update to the latest firmware by following the instruction here: https://sunbatech.com//product/sunba-illuminati/
Download Tab: https://sunbatech.com//product/sunba-illuminati/?attachment_id=5507&download_file=ruhyyr1t1ylvn

We’ve also encountered another case that the YouTube stream is dropping off every 10s. This turns out to be an IP conflict. It is recommended to switch to another Static LAN IP address.

b) There is no “stream selection option” under the RTMP url configuration page.  

Please clear browser cache/browsing history, power cycle the unit and re-load the page.

c) Cannot connect to YouTube stream at all. 

Please try each of the following measures:

1. Check whether the P2P status is offline. Normally it should be “online”. If it shows offline, then this means the camera cannot communicate with the Internet. You will have to try setting the camera from static IP to DHCP to see if it resolves the issue. Or you could try setting the DNS of the camera to 8.8.8.8 and 8.8.4.4.

2. Set the DNS of the camera to

Google DNS:

8.8.8.8

8.8.4.4

Or use the router’s DNS as primary DNS, and use 8.8.8.8 as secondary DNS.

3. Try lowering the camera bitrate and FPS. Make sure the to use constant bitrate and the bitrate shall usually not exceed 4000 Kbps otherwise the upload bandwidth consumption will be extremely high, preventing the camera from communicating with YouTube server.

Disclaimer: If you have multiple cameras that you are attempting to stream at the same time under the same LAN network, it is critical to have sufficient upload bandwidth for your network otherwise the stream might stuck, drop frames or lose connections. 

Sunba IP Network Camera: Underpower Issue

Typical Symptoms 

A. Camera reboots repetitively during night time with the following cycle:

low light environment detected -> infrared on -> not enough power -> reboot -> low light environment detected -> infrared on -> not enough power -> reboot …… (cycling)

B. Camera panning by itself without gaining control over PTZ.

 

Why will this happen? 

A. PoE Camera

Wrong PoE+ Injector: The PoE injector/switch must be able to deliver at least 30W for an individual port! Must be 802.3at standard but NOT 802.3af, which is for bullet camera and can only deliver 15.4W.

Long Distance of Travel: PoE will also drop power along the Ethernet cable. If you are using a 300 ft long Ethernet cable, you may be at risk. Please try using the Ethernet cable less than 200 ft. The maximum travel distance also depends on the quality of the cable but generally it should not exceed 200 ft for the 30W power. If you increase the distance, the corresponding watts of the injector should increase as well to 48W or 60W.

 

B. Non-PoE Camera:

Long Distance of Travel with thin AWG power extension cord.

For over 50 ft of travel distance, please try using the AWG 18 standard or thicker (the smaller the AWG, the thicker the wire).

A quick test to perform is to plug the camera directly to the wall power (for power adapter) without any forms of extension.

Tips for optimizing the auto tracking performance

Before mounting the Illuminati camera outside, there are few installation tips to consider to optimize the tracking performance.

The accuracy rate of auto tracking is great involved with installation location, ambient light (such as backlight) and so on. In order to ensure the better effect, Sunba proposes some installation and setup suggestions as follows:

1.Ratio of detection object size to image size

To recognize small moving objects, you will need to turn up the tracking sensitivity. However, this would usually result in false trigger of other equivalently smaller moving objects.

We recommend adjusting the zoom level of the camera to ensure the moving object is at least 180 x 180 pixel for a 2MP 1080p camera.

2.Light (no backlight)

With backlight, it is extremely difficult to recognize moving object from the overall scene because of the overall shaded videos.

3. Draw virtual lines/polygons only on static background

It is recommended not to draw virtual lines/polygons on dynamic objects such as trees/shrubs which will move along with strong wind and thus might trigger false alarms.

What is port forwarding?

Configuring port forwarding for your IP camera enables you to access your locally connected camera on the secure side of the router (via LAN) anywhere with internet at a different location (VIA WAN) through PC/Mac or Smartphone. It basically just forwards all traffic of your private camera to a public network.

Port forwarding must be supported by your router, and configured in your router’s interface. Therefore, for specific steps of port forwarding, please refer to the manual of your router or contact the manufacturer of your router for help (user interface extremely router specific). There are many different resources on YouTube that we find helpful. And you may also explore this webpage where it has the port forward interfaces for most routers: http://portforward.com/

Though different routers have different ways of setting up the port forwarding, generally you need to 1) log in the config page of the router and 2) find the port forwarding option within the config page 3) add and configure the camera’s relevant ports to be forwarded.

The picture below has forwarded the http, ONVIF, media and rtsp ports of the camera but in reality only http and media (tcp) are required ports.

To port forward most Sunba cameras, you’ll at least need to know:

• The camera’s local IP address;
• HTTP Port of the camera;
• TCP Port of the camera (also called media port).

Note: To access your IP camera in certain software or mobile app (such as iVMS or IP Cam Viewer), RTSP port may need to be forwarded as well.

After port forwarding, you will get a dynamic WAN IP of the camera where you can use to access the camera remotely anywhere.

Use canyouseeme.org to check your WAN IP and whether the ports are forwarded successfully (or “open”).

Go to Internet Explorer and type in WAN IP: HTTP port as the address to remotely log in the camera for a quick test.

Finally, please remember that the WAN IP changes constantly (normally after 24 hours) so it may be good for you to use free DDNS service such as NO-IP.com to have a fixed domain name, which can be memorized easily.

Other Dynamic DNS service provider:  DynDNS.org and TZO.com

Please first register an account at the DDNS service provider’s site. And you will get an unchanged name for your home WAN IP: such as myname.dyndns.org  

This fixed domain will be representing your home WAN IP!

Then you can login to your router again, go to DDNS option built-in your router and enter your DDNS service provider information to make sure your router recognizes them.

What is the RTSP stream URL for Sunba IP cameras?

The fundamental format of Sunba RTSP url is below:

For SUNBA Lite Series camera:

rtsp://IP:554/user={put your username here}&password={put your password here}&channel=1&stream=0.sdp?real_stream

For example with the default network setting (RTSP port 554), username and password, the camera’s RTPS url would be as follows：

rtsp://192.168.1.10:554/user=admin&password=&channel=1&stream=0.sdp?real_stream

 

For SUNBA Performance Series camera:

rtsp://{username}:{password}@{ip}:{port}/media/video1/2/3
Corresponding to main stream/sub stream/three stream respectively;

For example:
rtsp://admin:123456@192.168.1.8:554/media/video1, it means the main stream;
rtsp://admin:123456@192.168.1.8:554/media/video2, indicating sub-stream;
rtsp://admin:123456@192.168.1.8:554/media/video3, which means third stream;

For SUNBA Illuminati, please use the following url:

rtsp://[username]:[password]@[ip]:[port]/[codec]/[channel]/[subtype]/av_stream

Below is an example of an IP camera with H.264, an IP of 192.168.1.10 and the default username and password.

rtsp://admin:Admin12345@192.168.1.10:554/h264/ch1/main/av_stream

where 554 is the default RTSP port h264 is the encoding format, and can be replaced by h265 or mpeg4

What screws do I have to use for installing the camera?

Fundamental Standard: 

601-D20X/805-D20XB (wall bracket/Ceiling Mount) – M6

405 Series Wall Mount – M4

405 Series ceiling Mount – M6

We do not offer bolt with the camera as there are too many types available and the application is very critical and depends on where/how you would like to install the camera.

For example, many people are using the camera with their pole or corner mount that has smaller hole size as compared to the camera’s mount bracket. So you will probably need one size smaller.

Also, if you are installing the camera on wood board, you generally will choose self-tapping screws for safety concerns.

Similarly, if you are installing the camera on concrete, it is recommended to use concrete expansion bolt (or expansion anchor).

Brick walls are also different. These are the variables we are unable to control by the time of shipment.

If you need any help in selecting appropriate bolts for your specific application, we would be more than happy to offer our advice.

Why only half 1/2 of the IR LEDs are on? Is my camera defective?

The short answer is, the camera isn’t defective and what you see is normal. And below is why:

Sunba IR lights work in a same way as vehicle lights; you only need low beam to view nearby objects, when your camera isn’t zoomed in.

Thus, if your IR is in “AUTO” mode (this should be the default you are in), when you focus at near objects, the IR lights are half on. And when you “zoom in” and look at distant objects, the other half IR lights will be on as the high beam. Meanwhile, the low beam side will be OFF to avoid any extra light interference. In other words, you can change the focal length to adjust the IR lights.

Alternatively, you can manually control IR lights using the “presets call” method. For example, using “103+call” as a special presets code (just enter 103 in the preset box and hit either “enter” or “go to” or “call” depending on the software you use), you can turn on BOTH sides of the IR lights.

Here is a video of how to do so:

 

 

 

However, both sides of IR may not necessarily increase the visibility at night due to light interference. That’s why auto high beam and low beam are designed to be separate.

Another thing you can do is to change the photo sensitivity of the camera by going to the menu (95+CALL). This is a threshold that you can control. You probably want to adjust it to make it less sensitive to the streetlight (more easier to be switched to night mode under “IR Auto”),or the other way around, depending on the installation environment.

CGI HTTP Command for Sunba Illuminati

The commands below is only for model Sunba Illuminati.

Assuming we have a camera with IP as 10.16.112.226，username as admin and password as abcd1234, its corresponding http commands will be as follows:

Pan Left：http://10.16.112.226/ISAPI/Custom/ptz/pan-left?authInfo=admin:abcd1234

Pan Right: http://10.16.112.226/ISAPI/Custom/ptz/pan-right?authInfo=admin:abcd1234

Tilt Up: http://10.16.112.226/ISAPI/Custom/ptz/tilt-up?authInfo=admin:abcd1234

Tilt Down: http://10.16.112.226/ISAPI/Custom/ptz/tilt-down?authInfo=admin:abcd1234

Zoom In: http://10.16.112.226/ISAPI/Custom/ptz/zoom-tele?authInfo=admin:abcd1234

Zoom Out: http://10.16.112.226/ISAPI/Custom/ptz/zoom-wide?authInfo=admin:abcd1234

Stop PTZ: http://10.16.112.226/ISAPI/Custom/ptz/stop?authInfo=admin:abcd1234

Call Preset 1: http://10.16.112.226/ISAPI/Custom/preset/1?authInfo=admin:abcd1234

Call Preset 2: http://10.16.112.226/ISAPI/Custom/preset/2?authInfo=admin:abcd1234

………

Call Preset 255: http://10.16.112.226/ISAPI/Custom/preset/255?authInfo=admin:abcd1234

Take a Snapshot: http://10.16.112.226/ISAPI/Custom/snapshot?authInfo=admin:abcd1234

Reboot: http://10.16.112.226/ISAPI/Custom/reboot?authInfo=admin:abcd1234

All HTTP commands urls above will include username and password as required entries. We are unable to make http commands without credential.

Does Sunba produce WiFi camera?

The answer is, not yet. And we currently don’t plant to develop a wireless outdoor camera due to concerns primarily over connectivity and user experiences. Chances remain that we will develop wireless models for indoor cameras as well as low-zoom in mini PTZ.

IP Cameras, compared to analog cameras, may have lags in image transmission as they are very dependent on the local network. In case of wireless, problems such as stability and connectivity may happen, especially for high zoom IP cameras. Wireless plans should work better for smaller and fixed lens cameras.

PoE is usually considered a great alternative for wireless cameras because for wireless cameras, you still have to run a power cable  (one cable solution). For PoE cameras, it is the same one cable solution but instead of the power cable, you need to use ethernet cable.

If there isn’t any forms of running a network cable, you can consider using wireless bridge to connect the camera.
In short, as you said, you can use a client wireless AP to connect to your root wireless AP:

http://www.hometoys.com/article/2012/09/using-a-wireless-bridge-and-megapixel-ip-camera-for-remote-security/1870/
Wireless bridge is widely used in surveillance projects.

How to convert recorded files for Illuminati into MP4?

The recorded files of illuminati is in MP2 that you can playback by using iFollow/Guarding Vision program. To convert it into the universal MP4 format, please download the FileConverter below:

Format Converter_v4.0.1_EN

Then after you add the file, please set to target format to MP4:

Then click “Done” and “Start” to begin processing.

How to get Synology NAS to record Sunba Illuminati IP camera?

There are two methods:

1.Using Synology’s built-in surveillance station.

Note in this way, you could have Synology record all-day, by schedule, or by motion detection.

With motion detection, you can have Synology to record using the camera’s own algorithm or using Synology’s algorithm.

Below is the fundamental setup:

Make sure the camera is set to H.264 and the username and password you entered is the camera’s ONVIF username/password, which is set at Network-Advanced Settings-Integration Protocol.

2. Recording as NetHDD

Please enable the NFS protocol for your NAS.

Then please go to Shared Folder to create a folder dedicated for recording and setup the name and location. It is NOT recommended to set the entire NAS as the recording destination.

Add encryption to the shared folder.

Confirm to apply the setting for the new shared folder.

Edit user permission for the shared folder.

Now we can go to the camera’s UI.

Under Configuration-Storage-Storage Management, please go to Net HDD and add the IP address of the NAS and the corresponding file path for the “shared folder” you set above. Make sure the mounting type is SMB/CIFS. Then enter the username/password for the NAS. Click “test”.

If the test succeeds, you will see the NAS drive under “HDD Management” as “uninitialized”. This means you will have to format the space.

We select and format the drive.

How to record to videos to TF card for Sunba Illuminati cameras?

1.Make sure the TF card is recognized by the camera and in “normal” status. If it shows error, please format to initialize the card.

2. If you want to enable motion detection recording (including line cross, intrusion and regular motion detection), please go to Events-Basic Events and enable motion detection.

PS: For motion detection, it is suggested to go to “EXPERT MODE” under the dropdown list next to Configuration to modify the parameter in order to define the minimum percentage of detection objects. This is to avoid false motion alarms on flies or tree movements. The percentage setting only applies for regular motion detection.

And then under Linkage Method, please select “trigger recording”.

Similarly, if you want to record intrusion tracking or line cross tracking, go to Smart Events, under Linkage Method, please select “trigger recording” as well.

3. Go to Storage Schedule, and select the recording type.

For regular motion recording, please select motion and click “advanced” to specify the recording length.

Again this will record all motion events including regular motion detection, and anything triggered under the current tracking mode (line cross/intrusion detection).

If you want to exclusively record just the line cross tracking or intrusion tracking, please select Events and double click the purple time bar to specify the type of Events that you want to record.

Don’t forget to click “Save” to take effect.

4. If you go to Playback section, select a date and click “Search” you will find a series of pink/red bar indicating recorded events.

How to reset password for your Sunba Illuminati camera?

Method A. Safety Questions

This is the easiest way and can be done in both SADP (choose security questions in “Mode”) or Web UI.

There are 3 pre-loaded answers (sunba) to the following 3 questions.

Method B. Safety Email

Before You Start:
1) You should have set up a reserved email account already.
2) You are on the same network as the camera.

Enter the camera web interface (you can use ANY browser even if it doesn’t support live view), and click “Forgot password”.

Select Email Verification as the Verification Mode, and export the QR code.

Save the QR code and send it to
pw_recovery@device-service.com as an attachment (PNG format).

Note:
1) You can use either your reserved email or any email to send this QR code. Only the reserved email will receive a valid verification code within 5 mins.

2) The verification code is only valid for 24 hours.

3) The QR code changes when you change the reserved email address.

Method C. XML Verification File

If you don’t have upfront security questions set, you can send security verification files to Sunba support team.

Go to SADP tool, and search the camera.

Note: If the SADP IPV4 search doesn’t identify online device, make sure the camera is connected to the main router (instead of any secondary router/switch) and is on the same network with your computer. You can also try directly connecting the camera to the computer with Ethernet.

Select the device and click “Forgot Password”.

Select “Export/Import Secret Key Mode” and click “Export” to select a path that exports the XML key request file.

An XML key file will be generated automatically in the selected path.

Please send the following information to support@sunba.net:
1)XML key request file
2)Order ID or proof of purchase

Sunba support team will return an “input key” within 24 hours.

Alternatively, you can self-generate the password via our server: http://122.152.220.16:8000/

If you cannot access the server, please contact support@sunba.net and we will reboot/re-activate the server.

Note:
1) You can power off the computer or exit the SADP tool waiting for the key from Sunba.
2) Please do NOT power off/reboot the camera. The camera needs to stay powered before getting the return verification key, otherwise the previously sent key request file will expire.
3) After you receive the verification key file from Sunba, please import it within 24 hours otherwise the file will expire.

If you want a quick remote session, Sunba Support (support@sunba.net) will generate an immediate password based on the QR code from the SADP tool.

How to resolve the “Device Rejected” error in SADP tool

If you are going to make changes over SADP tool, and you are seeing this error prompt, it usually occurs for the following reasons:

1.The password entered is incorrect.

2.The security level of SADP is not authorized to modify the camera’s network information.

For 1st, please refer to this article to reset your password: https://sunbatech.com//faq/how-to-reset-password-for-your-sunba-illuminati-camera/

For 2nd, please go to Configuration-System-Security and change Security Service to “enable illegal login lock”.

If you are unable to access the camera’s interface, connect the device directly to the computer to make the changes.

I am unable to get PTZ working in Blue Iris for Sunba Illuminati

The article is for model Sunba Illuminati.

Firstly, please go to Configuration – Network – Advanced Setting – Integration Platform.
​
​Make sure ONVIF is enabled, and the added user is an ADMINISTRATOR instead of a MEDIA USER.

Note ONVIF media user doesn’t have permission to control PTZ for the camera.

Then, please follow this instruction to setup the camera in Blue Iris 5.

We recommend that you delete the old entry and start from scratch to add the camera.

https://youtu.be/_fnwSqdiVSo

I am unable to live stream on YouTube with Sunba Illuminati

The article is for model Sunba Illuminati.

1. Please first make sure the camera is set to the correct video format.

1. Please first make sure the camera is set to the correct video format.

Only H.264 (video) and AAC (audio) is supported by YouTube (below is quoted from YouTube):

Incorrect stream format
Your encoder is set to something other than H.264 video and AAC audio. Adjust to H.264 video and AAC audio for the stream to be properly ingested.

Please change the container format for the video. The current container format isn’t right for this configuration.
The audio stream is encoded with an unsupported codec. Please set the audio codec for the stream to a supported codec (AAC, MP3).
Please set the video codec for the stream to H.264. The video is encoded with the wrong codec.
Please correct the video codec profile for the stream. The video is encoded with the wrong codec profile.

You can change the video and audio codec info in Configuration-Video/Audio.

2. Please make sure you input the correct RTMP url in the camera configuration page.

For example:

If the YouTube Stream key is 5zkh-ptxp-08t6-8ykc

And the YouTube Stream url is rtmp://a.rtmp.youtube.com/live2

Please enter the following format under Configuration-Network-Advanced Settings-RTMP:

{Stream URL}/{Stream Key}

In this case, it would be rtmp://a.rtmp.youtube.com/live2/5zkh-ptxp-08t6-8ykc

3. Frame rate/bitrate too high with limited bandwidth. Please note streaming to YouTube takes your upload bandwidth.

However, please be aware that globally download bandwidth is generally higher than upload bandwidth (e.g., 200Mbps download vs 10Mbps upload). So it is essential that you know the upload bandwidth of your network package before determining the quality of streaming.

For HD level live streaming, at least 5Mbps is required and you should leave some bandwidth for less competitive upload events.

Therefore, if your stream lags a lot or if the stream fails to connect despite 1&2, you should try lowering the bitrate and frame per second.

For more information, please refer to: https://support.google.com/youtube/answer/3006768?hl=en

Internet Explorer Snapshot/Video Record Failed

Please add the camera’s IP or domain to the trusted sites of your internet explorer browser as follows and try restarting the browser.

Do NOT check the “require server verification (https:)” option.

Is there a joystick available for my IP cameras?

The answer is yes but we would not recommend that.

The reason is because IP cameras can already be remotely controlled via Smartphone anywhere with internet so it is generally very redundant to have a joystick (3D keyboard).

For more information about smartphone control, please refer to: https://sunbatech.com//faq/sunba-ip-camera-mobile-apps-can-use-control-dvr-nvr/

However, if you really want to have a joystick to control your IP camera, you can google “ONVIF joystick” on amazon.com. All of our IP cameras are ONVIF compliant.

We have customers who have used PTZOptics IP ONVIF keyboard and the PTZ function does work. The preset function, however, only works for the performance and smart series.

Is there an additional dome cover for the camera?

Please note if the camera is infrared, then it is unable to put a plastic cover on it because it will interfere with the infrared lights coming through.

You will need to use infrared transmissible materials to make such a cover. However, that will result in additional expenses.
That’s why infrared cameras are usually not covered.

If you put cheap plastic cover around your infrared camera, then at night it will generate blurry images.

However, if you are not interested in having the infrared feature, you may be able to put a plastic cover around the camera.

Our 502S and 205 series are infrared-free and thus has an external plastic cover.

Live View Failed Issue on Chrome (PC)

This is for model Illuminati only. Please follow the steps below to fix the issue:

 

1. ​Please make sure the web plugin is installed. If it has been installed but still no video, please remove the old web plugin:

​And then please re-install the chrome plugin: https://drive.google.com/open?id=1yewch4sj0ja4MqTs2aSrOQx510Fzyv0H

2. While live viewing via Chrome, please make sure no “screen recording software” type software is running, which will cause a conflict with Chrome live viewing.

3. Make sure the camera is in TCP mode for Live View Parameters:

My auto tracking camera doesn’t track when ONVIF is enabled

This is usually because the NVR that the camera was connected to is sending other preset commands to the camera.

You will see a list of users for the camera under Configuration-System-User Management if you have the camera added to more than 1 client.

The “user operation time” is the last time the NVR sends the commands.

Note for ONVIF, there is a process of preset matching between the camera and NVR (you will see that in the log if you are familiar with Blue Iris).

Some NVR will override or interrupt the presets set in the camera, so if you encounter this, set the ONVIF user as media and only use the NVR for recording purpose.

 

<p>The post How To Setup Sunba IP Camera first appeared on NVR IPCAMERA SECURITY.</p>

We offer ONVIF for the users who want an alternative to our free cloud service.

Precondition: 

1. ONVIF only works in the local network, i.e. the PC/smartphone and camera must be within the same network. 

2. The camera must be online, i.e. the setup via the HiKam app is already complete.

3. Camera firmware must be higher than 13.0.0.61, go to HiKam App: My Camera -> Setting -> Update Device

From firmware 13.0.0.90 the camera also offers 720p HD via ONVIF interface. However, when HD is running over ONVIF, HD on HiKam App doesn’t work anymore (SD only).

Resolution 1280×720: rtsp://192.168.xxx.xxx:554/onvif1 

Resolution 320×180: rtsp://192.168.xxx.xxx:554/onvif2

We have verified the following software that can be used to access the camera. If you need support for other software, please let us know and we’ll be happy to test it for you.

1. PC: ONVIF Device Manager 

http://sourceforge.net/projects/onvifdm/

After the installation start the program.  The program should be able to detect the camera automatically. 

Unfortunately, pan/tilt does not work with this software. 

2nd PC: iSpy 

http://www.ispyconnect.com/

To add camera, go to Add -> Onvif Camera -> select “RTSP” and “Scan Network” -> select camera -> OK. After that you can see the picture.

iSpy offers you multiple configuration options for Alarm, Pan/Tilt (pan and tilt), FTP, SMTP, Cloud…

Click Add > ONVIF Camera

Go to the “VLC Plugin” tab > Download VLC. You will be taken to the page where you can download VLC. Select a suitable download pack here, as in the example “vlc-2.2.4-win64.zip”. Unzip the files into the directory as below by clicking on the link. You might have to create a folder yourself. Please make sure that libvlc.dll is located directly under the VLC64 folder. Close the “Video source” window. Go back to “Add” > ONVIF Camera > VLC Plugin. In the VLC URL, please enter rtsp://your_camera_ip:554/onvif1 and click OK. In the pop-up window click on “Exit”. Now you can see the video image from the camera.

In order for the audio transmission to work, please click on the speaker button. 

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3. iOS: IP Cam Viewer

You can download the app from the App Store.

Add Camera -> Generic URL -> Type: Generic RTSP over UDP -> URL: rtsp://192.168.1.xxx:554/onvif1

ATTENTION: You must read the IP address of the camera from the router or via PC software such as ONVIF Device Manager. 

 

 

 

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4. Android: tinyCam Monitor

You can download the app on Google Play.

Add Camera -> ONVIF, enter IP address, port 5000, RTSP over UDP

ATTENTION: You must read the IP address of the camera from the router or via PC software such as ONVIF Device Manager.

 

 

 

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5.Mac: SecuritySpy

http://www.bensoftware.com/securityspy/

ATTENTION: You must read the IP address of the camera from the router or via the “M-Sight” app.

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6. Synology

Please update Synology Surveillance Station to 7.2.3 (08/09/2016) first, then read on.

IP address: You must read the camera’s IP address from the router or via PC software such as ONVIF Device Manager. 

Connection: 554

Brand: Custom

Video format: H.264

Source path: /onvif1

Username and password can be left blank.

Warning: Videos can be saved to Synology, but sound track cannot be decoded yet. We’re still working on it.

Control Panel -> Security -> Advanced -> TLS/SSL Cipher Suites -> Intermediate Compatibility

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7. Qnap

IP address: You must read the camera’s IP address from the router or via PC software such as ONVIF Device Manager.

<p>The post Access to the camera via ONVIF first appeared on NVR IPCAMERA SECURITY.</p>

<p>The post How do I view recorded or live footage using Surveillance Station first appeared on NVR IPCAMERA SECURITY.</p>