smart cameras – NVR IPCAMERA SECURITY

Tuya Camera User Guide Ultimate Manual

M.Salih ASLAN — Fri, 16 Feb 2024 07:36:04 +0000

Tuya Camera User Guide Ultimate Manual, This guide contains all the contents of Smart Life or Tuya camera, multiple ways to add, settings of camera functions and common problems, and will be continuously updated. You don’t need to spend hours searching the internet, just check out this guide to solve all your problems.

We offer a wide range of security cameras for different application. These security cameras adopt two megapixel progressive scan CMOS image sensor and high performance SoC to deliver 1080p FHD resolution video. Depends on your choice, most of them are embedded with Tuya Internet of Thing platform which provides the P2P connection, a few of them are empowered by Yoosee cloudlink platform.

The P2P connection just performs as the bridge between your smartphone and the connected security cameras. This eliminates the sophisticated procedure to setup the cameras, there is no need to tweak your router to do port forwarding or apply DDNS rules. All of camera has a microSD/TF card slot design to support up to 128GB video recording capability. Users can play the video on their iOS and Android devices remotely, no need to take the card out from the cam. Additionally, it supports motion activated recording, schedule recording, 24 hours full-time recording different modes.

They are smart cameras supports Wi-Fi connection, ensuring you connect them to 2.4G band Wi-Fi, as they currently don’t support 5G band. It’s sure that they work with your dual-band routers. All of them supports motion detection, when detecting the presence of intruders, users can get informed immediately through push notification. Some advanced models integrate with Passive Infrared (PIR) motion sensor to improve the accuracy of detection and avoid false alarms.

Outdoor security camera: adopting full-sealed design to support ingress protection grade IP66 waterproof and dustproof design, they are suitable for outdoor installation. PT camera supports pan/tilt rotation, you’re able to rotate the camera on your smartphone, hence the camera can cover a large area.

Indoor security camera: affordable indoor security cameras adopt aesthetic design, modern and small size, they supports both desktop and wall mounted or ceiling mounted installation. Supporting wireless network connection can be feasibly installed. Some cameras are powered by rechargeable batteries (typically 4.7V 18650) to offer completely wire-free installation. They’re plug&play cameras support quick DIY installation, no trenching and wiring.

Baby monitor: cute design small size indoor security camera, both parents and children loves them. Built-in microphone and speaker, parents can chat with their children. Privacy-protection design, the camera can rotate to the position where can hide the lens to stop video monitoring.

Smart Life and Tuya APP

The camera can be connected to either the Smart Life or Tuya smart app, both of which have the same function, so just choose the app you use regularly.

How To Connect Smart Life or Tuya Camera?

There are 2 ways to add a Smart Life and Tuya camera, we recommend using ‘OR Code’ to add a camera.

Before adding the Smart Life and Tuya camera, please connect the camera to the power supply, if it is a battery camera you will need to turn on the power switch.

Once the camera has been powered up wait for the camera to start up (about 20 seconds) and then you can start connecting the camera.

OR Code connect camera

We recommend using OR Code to connect Smart Life and Tuya cameras.

1. Click on the ‘+’ icon, select ‘Camera & Lock’ and Smart Camera (Wi-Fi)

2. Click Make sure the indicator is flashing quickly or a prompt tone is heard, then click Next

3. Enter your wifi password, then click Next.

4. Hold the mobile phone screen in the front of the camera, the distance between the two should be 15 to 20 cm, Try not to shake the mobile phone during the scanning. when you hear ‘Connect Router’, click “I Heard a Prompt”, and wait for connecting.

Note

If it is a mini battery camera, there is only an indicator light, no voice prompt. Please check your operating instructions for the indicator light.

5. wait for the camera to connect to wifi ( approx. 30 seconds)

Wi-Fi Mode connect camera

Not all Smart Life and Tuya cameras support Wi-Fi Mode connectivity, please contact your camera’s seller for details.

1. Click on the top right corner to switch to Wi-Fi Mode, then click on the Next step.

See also Smart Life and Tuya camera Troubleshooting: Fix WIFI, Reset, Offline, and camera not working issues

2. Select AP Mode, enter your wifi password and click Next.

3. Click Go to Connect, connect to the camera’s hotspot wifi, then return to the Smart Life or Tuya APP.
wifi name: SmartLife-XXXX or SL-XXXX

4. wait for the camera to connect to wifi ( approx. 30 seconds)

Troubleshooting

Why can’t the Smart Life and Tuya camera scan the QR code?

1. Ensure that the lens is not blocked. If the camera lens has a protective film, remove it before you scan the QR code.
2. Place the app QR code in front of the camera at a distance of15 cm to 20 cm.Adjust the angle and distance until you hear a prompt.
3. If it is a battery camera, please check the status of the indicator
4. Reset the camera, resetting the camera will restore the camera to factory settings.
5. Try to connect to the camera using Wi-Fi Mode

Why can’t the Smart Life and Tuya camera connect to wifi?

If you have any problem with adding camera to the app, please refer to the following steps to troubleshoot:

1.The camera has entered the net pairing state.

2.The Wi-Fi name is short and simple, and does not contain any Asian or special characters.

3.Check that your wifi name and password are correct

4.Most Smart Life and Tuya cameras only support 2.4G wifi, please connect to 2.4G wifi.

5.Connect the camera next to the router

6.Reboot the camera, sometimes rebooting the camera will solve the problem

How can I get Smart Life and Tuya camera connected to another Wi-Fi?

If the current Wi-Fi of the camera and Wi-Fi you would like to switch can be connected at the same time, you can switch the Wi-Fi directly by selecting Wi-Fi Network in the interface of Setting.

If the camera is disconnected to the current Wi-Fi, the App will say “Device disconnected”. You can reset the camera and reconnect it.

Why can’t I connect to the Smart Life and Tuya camera?

If you can’t connect to the camera, usually due to a wifi problem, you can try resetting the camera and reconnecting it. It is recommended to connect next to the router.

Why does App shows the camera has been bound to another account?

There are the following possible reasons for the camera prompting that it has been bound by another account during network configuration:

1.The manufacturer did not unbind the camera after the factory test

2.The camera has been bound to your other account before

Unbinding method:

1.If you have not bound the camera to your other accounts, you can submit an unbinding application on the binding failure page, and the device manufacturer will process the camera unbinding for you according to the camera ID.

2.If the camera has been bound to your other account before, you need to remove the camera from the original account, and then bind it to the new account.

How to set up Smart Life or Tuya camera?

If you can’t find certain settings on your Smart Life or Tuya camera, then your camera doesn’t support this feature and you are advised to contact your camera seller for details.

Share Camera

You can share your Smart Life or Tuya camera with your family or friends to use the camera for multiple people.

The other party needs a Smart Life or Tuya account to use the camera, and can only share the same app.

1. Click on the icon in the top right corner to enter the settings screen, select Share Device, click on Add Sharing.

2. You can enter the shared account number or copy the link to your friend or family member, who can then use the camera.

Recording setting

You need to insert the memory card to see the recording settings.

Click on Recording settings, open Local Recording.
By default, the camera is in Non-Stop recording mode, you can change the Recording Mode.

· Event Recording: The camera will only record when it detects motion or sound

· Non-Stop: The camera will always record

· Schedule: Recording starts at regular intervals

View recording video

In the live video screen of the camera, click on Playback to view the video on the memory card, the coloured time indicates the recorded video.

Click on the ‘‘date icon, you can select the recording date. By default the sound is turned off, click on the ‘‘ in the top right corner to turn on the video sound.

Save recording video to your phone

Click on the record icon, you can save the video to your phone.

Detection Alarm Setting

Click on Detection Alarm Settings, turn on Motion Detection Alarm and the app will send a notification to your mobile phone when the camera detects a moving object.

If there are frequent false alarms, you can adjust the detection sensitivity and turn on Human Body Filtering to reduce false alarms.

Detection area

If you don’t want to detect the whole frame, you can select a specific area,Drag/Resize the red frame to set an detect area.

Siren Sound

When the camera detects motion or sound, the camera will make a Siren sound.
You can turn on Trigger Siren in Detection Alarm Settings, and adjust the sound timing and volume in Siren Adjustment.

Motion Tracking Setting

Motion Tracking can follow objects automatically. You can turn on Motion Tracking in the Detection Alarm Settings.

Basic Function Settings

In Basic Function Settings, you can switch on and off the camera’s Status Indicator, Flip Screen, Time Watermark and Talk Mode.

Voice Intercom Settings

The Smart Life or Tuya camera has two voice modes, speech may be affected by the environment. We recommend that you select one-way or two-way speech according to the actual situation.

· One-Way Communication: As with the intercom mode, you cannot hear the sound when you speak.

· Two-Way Talk: As with the phone mode, you can hear each other when you speak.

Controlling camera movement

You can swipe the video screen to control the camera movement, or click the Direction control button

Quickly move the camera

In the Site screen, click on Site added succe… Save the camera’s current location, so that you can move the camera to the saved location quickly by clicking on the picture.

Common Problem

How to watch the Smart Life and Tuya camera on TV?

if your TV is a smart TV and you can search for the app you are using in the TV’s App Store, you can download and use this app to stream your camera video to the TV;
If the app you are using cannot be searched in the TV’s App Store, it means that this function is not supported at the moment.

How to turn on the camera motion detection function and adjust the sensitivity?

Please see Detection Alarm Setting.
If motion detection is often delayed and unable to capture moving objects, it means that the network in your home is poor or the connection delay with the cloud server is high.
If it still does not take effect, it is recommended that you remove the device and add it again, and perform the above steps again.

Can multiple people use a Smart Life or Tuya camera simultaneously?

Yes, you can share the camera with your family or friends.

Does the Smart Life or Tuya camera support NVR or DVR function?

Not all camera devices support the NVR and DVR functions. If your device supports it, you can find the option to set the NVR and DVR function in the device’s setting page. If there is no option to set the NVR and DVR function, it means your device does not support NVR and DVR functions.

If your camera supports ONVIF or RTSP, you can connect an NVR.

How can I enable the camera to turn on/off the motion detection function at the time I need?

You can set the timer to turn on or off in Detection Alarm Setting > Schedule

The post Tuya Camera User Guide Ultimate Manual first appeared on NVR IPCAMERA SECURITY.

IMOU Ranger IP Camera How To Use

M.Salih ASLAN — Sat, 06 Jan 2024 15:24:08 +0000

The IMOU Ranger 2C IP camera does not support HomeKit but it DOES support ONVIF and RTSP, which is excellent. When using the IMOU app, the camera supports some basic motion detection and pan/tilt, but none of that functionality seem to be supported via ONVIF, which is strange because the IMOU LOOC cameras at least extend their motion detection abilities to ONVIF. I wonder why they dropped that with the Ranger?

Overview

IMOU Ranger IP Camera How To Use

Unboxing

The camera is accompanied by a USB power cable, wall adapter and some strange plastic part with two holes in it. I have no idea what it is for.

Setup

If you haven’t already done so, you need to install the IMOU Life app.

Annoyingly, you’ll have to create an account before you can set up your camera. Everyone expects that these days, but it’s a dumb requirement and something that Streamie absolutely avoids.

After you’re signed in, choose the option to scan a QR code.

On the bottom of the camera, if you have 20-20 vision, you’ll see the QR code and the recovery code which is the default password for the device. Point your phone at the QR code to continue.

And don’t forget to actually plug in your new camera.

While I always rag on cameras that require switching wifi networks to perform the initial setup, the IMOU setup process at least does all of the work for you.

Next up, give the app your wifi network name and password.

And then wait patiently. If you happen to block internet access for untrusted devices, you’ll have to disable that firewall rule now, while the camera “phones home” for what I’m certain are entirely legitimate and necessary reasons….

Next up, choose your region and a date format. I’d imagine the app could figure this out automatically, but whatever.

And then the app wants you to choose where you’re placing this camera, for reasons….

And then FINALLY, the camera is set up in the app.

And you can tap on it to stream it. Yay.

In the next section we’ll get this IMOU Ranger 2C camera set up in Streamie and to do that we need the password, which you can find in the app. Tap on the button to configure the newly added camera and then tap on this thing at the top.

Then tap on “Device Label”.

On this screen you can see your recovery code which is also the default device password that we’ll need to give to Streamie.

Also, if you go to Device Firmware Version screen, there’s probably a firmware update waiting for you, which can’t hurt to apply now, since you’ll probably never think to do it later.

RTSP and ONVIF functionality is enabled by default so we don’t need to do anything but have that recovery password handy.

Camera FAQ

1.How to select memory card capacity?

(1). For FHD/1080p/2MP resolution cameras:

a 32GB memory card can be used for 3 days;

a 64GB memory card can be used for 6 days;

a 128GB memory card can be used for 12 days;

a 256GB memory card can be used for 24 days;

(2). For QHD/2.5K/4MP resolution cameras:

a 32GB memory card can be used for 1.5 days;

a 64GB memory card can be used for 3 days;

a 128GB memory card can be used for 6 days;

a 256GB memory card can be used for 12 days;

(3). When the storage is full, historical video records will be replaced by new videos in chronological order automatically.

2.How to set up your camera?

If you want to set up your camera, please follow the steps as below.
Please note: ensure the distance between the camera, mobile phone and the router is within 30cm during the configuration procedure.
1. Tap “+” to scan the QR code of the label and tap “Next”.
2. Connect the phone to the camera’s hotspot signal named that begins with “DAP”.
3. Tap the WiFi that you want to connect to.
4. Enter WiFi password and tap Next.
5. Wait for the connection.
6. Added successfully.

3.How to share your cameras with others？

1. Reach to Share Device on the home page.
2. Tap ‘+’ and input the email address you want to share the device with. Or you can share by QR code.
3. Special permissions for the shared user.

4.How to view history record?

If you want to view history records from Imou APP, please follow the steps below.
In the preview interface.
1. Play the live video and tap the “Event History Timeline”.
2. Select cloud storage or SD card storage to view the recording
3. Tap to view all recordings
In the home interface.
1. Tap “··” on the device menu.
2. Tap “All videos” to view all recordings.

5.How can I stream Imou camera through Amazon Echo Show / Google Nest Hub?

You can follow the configuration wizard of Google Home to configure imou account on Google Home, and the demo will be shown on our official YouTube channel.

6.Where can videos be stored?

Way 1. Use local storage(memory card) as the default mode.
Way 2. If the cloud storage service is enabled, enable the cloud storage and local storage.
Way 3. Use manual recording mode and the recording will be stored in the local storage on the phone or PC.

7.What to do if there is a false alarm from outside the motion detection zone (general activity zone)?

Turn the Human Detection off.

8.Can I set human detection area?

Sorry, you can only set the detection area for motion detection instead of human detection.

9.What to do if there is no alarm after enabling motion detection?

Please try the followings:
1. Turn on the motion detection in the app.
2. Increase the sensitivity in the app.
3. Adjust the dynamic inspection area.
4. Adjust the validity period.
5. Change the memory card property to “read/write”.

10.How do I fix the device IP?

1. Set static IP with SmartPSS and other tools.
2. Bind IP and MAC in router interface.
3. Set the router’s address lease option to “never expire”.

11.What to do if the device initialization (password setting) failed?

1. Keep the device and the phone on the same network.
2. Keep your router online.
3. Switch the DNS server to 8:8:8:8, 8:8:4:4.

12.What to do if the device fails to stream?

1. Check the network connection between the router and the mobile phone, reduce the load of the router, and ensure that the connection is normal.
2. Simplify the networking path of the device and ensure that the device router is connected to the Internet.
3. Check the network configuration and remove the network restrictions of the device.

13.What to do if the device goes on and offline frequently?

1. Check the WiFi signal strength and keep the device and router unobstructed.
2. Reduce the number of access devices and ensure sufficient uplink bandwidth.
3. Adjust equipment distribution to work in different channels.

14.What to do if the night vision mode turns on/off repeatedly?

1. Remove the obstructions in front of the lens.
2. Avoid using in narrow space.

15.What to do if the screen is blurred?

1. Clean the outside of the lens.
2. If the above operation is invalid, return to the factory for maintenance.

16.What to do if the screen is too bright in Night vision / Infrared / Smart Mode?

1. Adjust the distance from the monitoring object.
2. Adjust the angle of the camera.

17.What to do if the screen is too dark in Night vision / Infrared / Smart Mode?

1. Adjust the distance from the monitoring object.
2. Switch to the original adapter.
3. Reset the camera and check the parameter settings with imou life app.

18.What to do if the memory card is not recognized?

1. Clean the golden finger with a rubber.
2. Format the memory card with a PC.
3. Replace the memory card.
4. Access the memory card in the camera using other apps like SmartPSS etc.

19.What to do if the infrared detection is false or not alarming?

1. Avoid installing the device in areas with rapid temperature changes such as air conditioners.
2. Clean the lens and remove obstacles in the field of vision.
3. Adjust the installation angle to avoid direct strong light.

20.What to do if the indicator light is off or solid red?

1. Switch to the original adapter.
2. Make sure the device is not powered off and connected continuously during the upgrade process.
3. If the above operation is invalid, return to the factory for maintenance.

To buy IMOU Protect, please click 👉 here

1.How to reselect devices for Imou Protect plan?

Please make sure you have subscribed to the IMOU Protect plan.
Active your Imou Protect
1. Enter “Me” page.
2. Tap “Imou Protect” to enter Imou Protect Page.
3. Tap the Plan to be activated, then tap “Add devices”.
4. Select devices and tap “OK”.
5. Successfully.
Reselect devices for activated Imou Protect plan
6. Enter Imou Protect Page.
7. Tap the icon (edit) to reselect devices for this activated Imou Protect Plan.
8. The remaining steps are the same as 1. Active my Imou Protect.

2.What’s the difference between cloud storage and Imou Protect?

Imou Protect is a comprehensive service that includes Cloud Storage. Imou Protect delivers a brand new security experience with additional benefits like AI Detection, downloading SD card recordings, sharing devices with more users, security report, and more.

3.What will be the impact if I don’t subscribe to Imou Protect?

The Imou Protect service is an optional service that does not affect the use of Imou devices without a subscription. By subscribing to Imou Protect service, you will unlock more benefits, and enjoy more premium experience.

4.How do I upgrade the Imou Protect if I already subscribed to cloud storage?

If you have subscribed to cloud storage service and it is still valid, even if it is a free trial plan, you don’t need extra operations or payment. We will upgrade the cloud storage service to Imou Protect for free. When you log in to Imou APP V5.11.0 or a more advanced version, you will receive a pop-up reminder on the real-time playback page.

Upgrade rules:
3 days cloud storage → Basic Plan, including 3 or 7 days cloud storage
7 days cloud storage → Basic Plan, including 7 days cloud storage
30 days cloud storage → Plus Plan, including 30 days cloud storage

5.Can I try Imou Protect before I subscribe?

A free trial of Imou Protect is available for every newly registered Imou camera. If the camera has already enjoyed the free trial of cloud storage and it has expired, there will be no more free trial opportunities for Imou Protect.

6.I have several cameras, how do I choose a subscription?

Imou Protect supports subscriptions for a single camera or up to 5 cameras, you can choose the suitable subscription.

7.If the camera is broken, what should I do with the subscribed Imou Protect?

You can transfer the subscription to other cameras or cancel the subscription on Imou APP.

8.If I unbind the camera, what happens to the Imou Protect I have subscribed to?

When unbinding the camera, if the Imou Protect you subscribed to is no longer associated with any camera, you can choose to cancel the subscription on the page. Of course, you can also find the subscription in the Imou APP and cancel it at any time.

9.What is the difference between the AI Detection provided by Imou Protect and the detection function that comes with the camera?

AI Detection provided by Imou Protect gives you the option to only receive alerts when a person, pet, vehicle, and package is detected, even if the cameras with no AI capability. And Imou Protect AI detection provides more detection types than the detection function that comes with the camera. Imou Protect AI detection does not need to update the camera program, it is continuously upgraded with the support of cloud algorithms.

10.If I already subscribe to Imou Protect, how can I enjoy the newly released benefits?

If you already subscribed to Imou Protect and Imou upgrades your current plan features, you will receive the latest benefits for the next cycle at no additional charge. If your current subscription does not meet your needs, you may choose to upgrade to a higher-tier subscription.

11.I want to upgrade the Imou Protect service that I have subscribed, how will I be charged?

After you upgrade the subscription, the auto-renewal of the replaced plan will be canceled. Its remaining service days will be counted as discounts to your initial payment of the current plan. The subsequent subscription will automatically renew at a normal price. You can cancel the renewal at any time.

12.Do all brands of cameras support Imou Protect?

Imou cameras support all benefits of Imou Protect.

13.How to cancel Imou protect plan?

If you need to cancel Imou Protect plan, please follow the steps below.
1. Enter Me page.
2. Tap the option ‘Imou Protect’.
3. Choose the subscription you need to cancel.
4. Confirm to cancel.

The post IMOU Ranger IP Camera How To Use first appeared on NVR IPCAMERA SECURITY.

Cync Smart Cameras User Guide

M.Salih ASLAN — Sat, 23 Dec 2023 10:49:47 +0000

Cync Smart Cameras User Guide, Frequently asked questions for the Indoor and Outdoor Cync Smart Cameras.Indoor and Outdoor Camera FAQs, The indoor camera uses a USB power adapter that must be plugged into an outlet, so it’s always on and ready to detect what’s happening. It uses Wi-Fi to connect to the cloud and enable live-streaming, real-time alerts, and clip recording.

Are the Cync Indoor and Outdoor Cameras wire-free?

The indoor camera uses a USB power adapter that must be plugged into an outlet, so it’s always on and ready to detect what’s happening. It uses Wi-Fi to connect to the cloud and enable live-streaming, real-time alerts, and clip recording.

The outdoor camera has two versions, a battery-powered outdoor camera and a wired outdoor camera. The wired outdoor camera must be plugged into an outlet. The battery-powered outdoor camera requires it’s battery to be charged.

What is the length of the electrical cord?

• Indoor Camera: 9 feet

• Wired Outdoor Camera: 24 feet

How does the camera save user videos?

Data privacy is extremely important to us. We are giving our users two options based on their personal preferences. You can use a microSD card (sold separately) which allows you to store video locally on the camera and retrieve it securely via the Cync app. Alternatively, the Cam Cync subscription allows video to be backed up and accessed from anywhere via secure cloud storage. For an extra layer of security, two-factor authentication is always required when using the Cync app to view live streams or stored clips.

Does the camera require a subscription or a monthly fee?

No. Users without a Cam Cync subscription can still view live video, use two-way talk, filter alerts by sound, motion, or people detection, and other great features. Adding a Cam Cync subscription or an optional microSD card for local storage (sold separately) enables clip recording so you never miss a moment.

Can I buy one subscription for multiple cameras, or do I need a subscription for each Cync camera?

Each camera requires its own subscription at this time.

Cync Smart Cameras User Guide

Do the Cync Indoor and Outdoor Cameras work with voice assistants?

The cameras work with Alexa and Google. First, pair the camera to the Cync app. Then, enable Alexa or Google through the Alexa or Google Home apps.

Can I view the livestream through the Alexa app and its voice assistant?

You can view your camera’s livestream through the Alexa app and the Alexa voice assistants that have a screen, like the Alexa Show. You can also enable two-way talk via compatible Alexa devices.

Can the camera be used at night?

Yes, our camera has automatic night vision included so you can capture videos at nighttime. Note that placing the camera looking through a window will cause issues when using night vision. If using the camera in this way, we suggest turning off the night vision feature in settings.

Why is there a light ring halo when using night vision?

This happens when you don’t remove the protective cover on the front camera shutter. Remove this cover and the light ring halo will go away.

Does the camera record and send notifications when motion is detected?

Yes, when motion is detected the camera will begin recording and send a notification to Cync users who share access to the camera within the Cync app.

Will the camera only notify me if a person is detected, or does it notify me for all motion activity?

You can choose to be notified of sound and/or motion events. You can additionally enable person detection, which filters motion alerts so that they are only triggered when a person is detected (as opposed to a tree branch moving or a dog walking in front of the camera).

Can I view multiple live feeds at the same time?

Yes! On the home screen of your Cync app, you can see live preview videos of multiple cameras at once.

Who can view my camera feeds?

Only the Admin can view the camera live feeds. Guests are unable to view or access cameras.

Can I use the Cync Cameras without Wi-Fi?

No, a 2.4GHz Wi-Fi network connected to the internet is required to use the camera. Note that very slow internet speeds will likely impact the functionality of the camera, such as issues loading live streams or recording clips with the Cam Cync subscription.

Can I manually record video or take pictures?

Yes, there are buttons to both take a screenshot as well as record a video when viewing the live stream. These images and videos are stored to your phone’s camera roll.

Will my Indoor or Outdoor Camera continue to record locally from my SD Card after losing Wi-Fi?

As long as your device was commissioned prior to losing WiFi connection, your camera will continue to record clips locally to the SD card.

Why can’t I view my Cync camera’s live feed in the Google Home application?

In order to view live feed from your Cync Camera on the Home app, Google requires a Chromecast or Smart Display to access the camera’s feed.

Indoor Camera FAQs

Can I use this camera outdoors?

No, the Cync Indoor Camera is rated for indoor use only.

Can I control the privacy shutter from my phone?

The physical privacy shutter on the camera can only be controlled from the physical camera. However, you can enable and disable privacy mode from the Cync app when the physical privacy shutter is not pushed up and blocking the camera lens.

Can the Cync Indoor Camera be placed facing out a window to capture outside activity?

Yes, but automatic night vision will cause image distortion when the camera is facing out of a window due to reflection. If placing the camera in this way, we suggest turning off night vision in settings.

Can I mount the camera on a ceiling?

Yes! You can mount the camera on a ceiling, and you can enable a 180-degree image flip in the settings menu to show the image right-side up in the app.

Outdoor Camera FAQs

What is the Wi-Fi range for this Outdoor Camera?

Keep the camera in a strong Wi-Fi signal strength. Check your Wi-Fi signal strength at the camera’s location. You can do this by looking at the Wi-Fi signal strength on your phone. 1 or 2 bars indicates that the signal may not be strong enough for the camera to connect, or remain connected consistently.

What is the maximum and minimum temperature the plug can be in?

Operating temp: -20 ~ 50C

Storage temp： -20~70C

Can I plug it into an outdoor extension cord?

The Outdoor Wired Camera comes with a 24ft wire, but an outdoor extension cord can be used.

How long does the battery on the Outdoor Battery Camera last?

Battery Life is estimated to last about 90 days per charge under normal circumstances. Number of detections, live streaming, Wi-Fi strength and connectivity as well as temperature can impact the battery life. To conserve your battery life, review the information below:

Ways to Save Battery Life

Cync battery camera is designed to go months for full charge. However, the real battery life is dependent on camera settings, app settings, and the user’s home environment. For issues with battery performance, check for the following factors.

Recording Duration

The default Recording Duration is 30s. You can reduce the value to save battery life.

1.Select your Device

2.Select Setting in the top right corner.

3.Select Camera Setting.

4.Select Recording Duration.

Detection Settings

The more events captured/recorded by your battery camera, the more battery is used. To prevent excessive activity, you can:

• Use Live View/Playback sparingly

• Adjust sensitivity setting to a lower sensitivity

• Enable Zone detection

• Enable Detect People Only

• Add Detection Schedules to disable any detection for specific time period

• Adjust deactivation time setting to a higher value (future app feature)

What to do:

1.Select your Device

2.Select Setting in the top right corner

3.Select Detection Setting

Wi-Fi Connectivity

Poor Wi-Fi connection will cause the battery to drain too fast.

Symptoms of Poor Wi-Fi Connection:

• Receive offline notification frequently

• Trouble connecting to live stream

• Poor video/audio quality

• Delayed notifications

• Miss motion detection events

What to do:

1.Reinstall the battery to reboot camera

2.Reboot router

3.Remove physical barriers between battery camera and router

4.Move the router and battery camera closer together

5.Replace the router

6.Check RSSI (future app feature), recommend RSSI -50

Avoid Cold Weather

Cold weather can reduce battery performance as well. The Cync outdoor battery camera use Lithium-ion batteries.

• The operation temp rang: -20°C ~ 50°C

• The charging temp range: 0°C ~ 50°C

Cold weather has a big impact on battery performance.

• Exposure to cold temperature will lower the battery capacity run out of power faster than expect

• Below 0 degree, not be able to charge the battery

What to do:

1.Bring the battery pack inside and charge with USB cord.

2.Make sure your battery is charged to 100% before remount.

Installing Outdoor Cameras

The Cync Outdoor Camera can be mounted to wall and adjusted for the best view. Proper steps for mounting depend on the outdoor camera type.

Quickly navigate to a specific section by selecting a link below.

Outdoor Wired Camera Mounting
Outdoor Battery Camera Mounting

IMPORTANT: Set the Outdoor Camera up in the Cync app before installation.

Outdoor Wired Camera Mounting

As the Outdoor Wired Camera will be mounted roughly 7-8ft off of the ground, the camera should be plugged in inside and setup in the Cync app then moved to its permanent outside location.

Install Mounting Bracket

1.After completing setup in the Cync app, choose your mounting location. Use the Cync app’s Wi-Fi signal strength indicator to ensure you’re within Wi-Fi range.

2.Hold mounting bracket in position and mark the hole locations with a pencil.

3.Drill holes with 1/8″ drill bit.

4.Insert screws and mount to wall or soffit, being sure that the arrow on the mount is facing up as shown below.

Attach the Camera to the Mounted Base

5.Identify the two notches at the bottom of the mounting plate.

6.Route the cord through the notches so that the cord going to the outlet is flush with the wall.

7.Align the red notch on the base of your camera with the red notch on the mounting plate.

8.Slide the camera base onto the mounting plate until it clicks into place.

Plug in Camera and Finish Setup

1.Plug your camera into a covered outlet.

2.Turn the camera base counterclockwise to loosen the ball joint.

3.Adjust the camera to the desired angle (use the camera view in the Cync app to verify the view before locking the ball joint).

4.Turn the camera base clockwise to tighten the ball joint and lock your camera in place.

Outdoor Battery Powered Camera Mounting

Before installation and app setup, assure your camera’s battery is fully charged.

Install Mounting Bracket

1.After completing setup in the Cync app, choose your mounting location. Use the Cync app’s Wi-Fi signal strength indicator to ensure you’re within Wi-Fi range.

2.Hold mounting bracket in position and mark the hole locations with a pencil.

3.Drill holes with 1/8″ drill bit.

4.Insert screws and mount to wall or soffit, being sure that the arrow on the mount is facing up as shown below.

Attach the Camera and Adjust the Position

5.Align the red notch on the base of your camera with the red notch on the mounting plate.

6.Slide the base of the camera onto the mounting plate.

7.Turn the camera base counterclockwise to loosen the ball joint.

8.Adjust the camera to your desired angle (use the camera view in the Cync app to verify your view before locking the ball joint).

9.Turn the neck of the camera clockwise to tighten the ball joint and lock your camera in place.

Recharging and Replacing the Battery

• Recharging

1.Gently pull the camera to detach the magnet from the mounting bracket.

2.Insert one end of the charging cord into the USB port on bottom of the battery. Plug the opposite end of the charging cord into an outlet.

3.For faster charging, remove the battery from the camera and insert the charging cord directly into the battery and an outlet.
NOTE: A full recharge will take an estimated 6 – 8 hours. Charging the battery inside of the camera housing may take longer. The battery LED will change from red to green when charging is complete.

• Battery Replacement

1.Gently pull off the camera to detach the magnet from the mounting bracket.

2.Squeeze the buttons on both side of the camera to release the camera face.

3.Slide up the battery pack to remove it from the camera.

4.Insert one end of the charging cord into the USB port on bottom of the battery. Plug the opposite end of the charging cord into an outlet.

• Wired Cameras Only

◦ Plug the camera into a covered outlet and secure the power cord tightly to avoid water penetration.

◦ Mount within 24′ of an outlet.

Helpful Hints

• Do not place Outdoor Camera in direct sunlight.

• If you are using a Micro SD Card, insert the card into the bottom of the camera before mounting it.

• Mount your camera 7-8 ft off the ground to deter theft.

• To maintain a moisture-tight seal, ensure that the gasket cover around the SD card slot is securely in place. Take extra precaution when installing cameras in areas with severe precipitation by mounting under an overhang in an upright position (do not invert camera or expose directly to high wind and rain).

Setting Up Outdoor Cameras

How to Set Up your Cync Outdoor Camera in the Cync App

Connecting Outdoor Cameras to the Cync app

1.Plug in and power on your Outdoor Camera indoors within range of your Wi-Fi router.

2.Open the Cync App.

3.Select Add Devices in the Cync app.

4.Select the device type Outdoor Cameras and follow the instructions on the app screens.

5.After pairing your Outdoor Camera to the Cync app, you will move the camera outdoors to install and mount.

Review, save and share clips with Cam Cync, and/or to a microSD card (sold separately).

Helpful Hints

• Make sure you are connecting to the 2.4GHz band on your Wi-Fi router. The Outdoor Camera is not compatible with 5GHz networks. iOS users will need to connect their phone to a 2.4GHz Wi-Fi network during setup.

• Verify that the light on the front of the camera is blinking blue. If it is not blinking blue, uncover the reset pinhole located at the bottom or top of the camera. Insert a paper clip into the pinhole and hold for 3 seconds to reset the camera. Verify the light is now blinking blue.

Ways To Save Battery Life

The Cync Battery Outdoor Camera is designed to last several months on a full charge. However, camera settings, app settings, and the user’s home environment can all affect the battery’s life. For tips on improving battery performance, see the factors below.

1.Recording Duration

The default Recording Duration is 30s. You can reduce the value to save battery life.

a.Select your Device

b.Select Setting in the top right corner.

c.Select Camera Setting.

d.Select Recording Duration.

2.Detection Settings

The more events captured/recorded by your battery camera, the more battery life is used. To prevent excessive activity, you can:

• Use Live View/Playback sparingly

• Adjust Sensitivity to a lower setting

• Enable Zone detection

• Enable Detect People Only

• Add Detection Schedules to disable any detection for specific time period

• Adjust deactivation time setting to a higher value (future app feature)

To access these settings:

a.Select your Device in the Cync app

b.Select Settings in the top right corner

c.Select Detection Settings

1.Wi-Fi Connectivity

Poor Wi-Fi connection will quickly drain the battery life.

Symptoms of poor Wi-Fi connection:

• Frequent offline notifications

• Trouble connecting to live stream

• Poor video/audio quality

• Delayed notifications

• Missed motion detection events

Resolutions:

a.Reinstall the battery to reboot camera

b.Reboot router

c.Remove physical barriers between battery camera and router

d.Move the router and battery camera closer together

e.Replace the router

f.Check RSSI (future app feature), recommend RSSI -50

1.Temperature Considerations

Since the Cync Outdoor Battery Camera uses lithium-ion batteries, cold weather can reduce battery performance.

• Exposure to cold temperatures will lower the battery’s life capacity, causing it to run out of power faster than expected

• The battery will not be able to charge with temperatures below 32° F (0° C)

Resolutions:

a.Bring the battery pack inside and charge with USB cord.

b.Make sure your battery is charged to 100% before remount.

c.Keep the battery pack within operational temperatures

• The operation temperature range: -4° F ~ 122° F (-20°C ~ 50°C)

• The charging temperature range: 32° F ~ 144° F (0°C ~ 50°C)

Troubleshooting Tips

Unable to scan the QR code in Cync app

• Confirm that your Camera is plugged in and powered on.

• Ensure the Camera is still in setup mode; the LED indicator will be blinking blue.

• If you haven’t already, remove the plastic film over the camera lens.

• Hold your phone about 6 inches in front of the Camera lens when the QR code is displayed.

• Set your phone brightness to 30%-50%.

• Move the camera to a dark room to reduce ambient lighting.

• Power cycle the Camera by unplugging it, then plugging it back in.

• Clean the camera lens.

• Factory Reset the Camera.

The Cync App is Unable to Locate My Wi-Fi Network

• Manually type in your SSID and password. If you do not remember your credentials for your Wi-Fi Network, contact your Internet Service Provider.

• Confirm your Wi-Fi Router is powered on and broadcasting. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi network.

◦ If your router is powered on, but not broadcasting, contact your Internet Service Provider.

• Confirm you are on a 2.4 GHz network. Cync is not compatible with 5 GHz networks. Some routers will combine the 2.4GHz and 5GHz bands into a single SSID. Cync devices are compatible with this situation for most routers.

• Check your Wi-Fi strength at the camera location (you can do this by looking at the Wi-Fi signal bars on your phone).

◦ If you do not have a strong signal strength, move the outdoor camera closer to your router. If you have a Wi-Fi Repeater, move it halfway between the camera and your router to improve signal strength.

The Cync App is Unable to Connect to My Wi-Fi Network

• Confirm your Wi-Fi Router is powered on and broadcasting. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi network.

◦ If your router is powered on, but not broadcasting, contact your Internet Service Provider.

• Check your Wi-Fi strength at the camera location (you can do this by looking at the Wi-Fi signal bars on your phone).

• Confirm you have the correct Wi-Fi network and password. If you do not remember your credentials for your Wi-Fi Network, contact your Internet Service Provider.

Unable to connect to Outdoor Camera Live Stream

• Confirm that your Camera is connected to the Cync app.

• Ensure that the Camera Privacy Shutter is not engaged.

• Check the Wi-Fi signal strength. If there is a weak connection, you may have to move the Camera closer to the router.

• Force close the Cync app, and re-open it. Try accessing the live stream again.

• Power cycle the Camera by unplugging it, and then plugging it back in.

Note: Live streams will not appear on the Cync app until you select the video.

Videos are not recording

• Confirm that your Camera is connected to the Cync app.

• Make sure the Micro SD card is fully inserted and seated properly in the slot.

• Make sure that the Wi-Fi signal is strong.

• Force close the Cync app, and re-open it. Try accessing the live stream again.

• Power cycle the Camera by unplugging it, and then plugging it back in. (For battery operated cameras, remove and then replace the battery.)

Note: Recorded clips can only be viewed via the Cync app. You will not be able to view clips saved onto the SD card on other devices.

Video stream is inverted

• You can flip the Camera orientation if it was mounted upside down. From the Cync app Home screen, navigate to Cameras > Settings > Camera Settings and select Flip Video.

Camera recordings are not capturing audio

• Ensure that Record Audio is enabled by navigating to Cameras > Settings > Camera Settings > Record Audio.

• Make sure the audio is up on the phone or tablet.

• Confirm that the phone or tablet is not connected to any Bluetooth devices that it may be broadcasting audio to. If so, disconnect from Bluetooth.

Factory Reset Indoor Camera

1.Locate the pin hole on the back of the camera.

2.Press and hold button for 3+ seconds.

3.You can let go when the LED light turns red, which indicates the camera has been successfully reset.

Factory Reset Outdoor Camera

1.Determine the location of your pinhole based on your outdoor camera type. The Outdoor Battery Powered Camera pinhole can be located by removing the back cover. The Outdoor Wired Camera pinhole is located under the rubber stopper on the bottom of the camera.

2.Press and hold button for 3+ seconds.

3.You can let go when the LED light turns red, which indicates the camera has been successfully reset.

Outdoor Battery Powered Camera	Outdoor Wired Camera

Controlling Indoor Cameras

You can control your Cync Indoor Camera with the Cync app to monitor your home with ease.

Cync Indoor Camera Controls and Buttons

Indoor Camera

Indoor Camera Privacy Shutter

Slide the Privacy Shutter up to turn on privacy mode. This will disable the camera and no longer record video or audio. Slide the Privacy Shutter back down to enable video and audio again.

How to Control Indoor Cameras with the Cync app

• The home screen in the Cync app provides a quick view of all of your Indoor Camera’s feeds.

• You can control your cameras individually by selecting the desired camera from the home screen. This will bring you to that specific Indoor Camera’s screen.

When you’ve accessed the Indoor Camera screen you will have options to control the camera.

• HD/SD: Select between High Definition or Standard Definition video.

• Full Screen Mode: Expand the camera video to appear across your device’s entire screen. This screen will allow you the same control as the previous screen. Select the same button again to minimize.

• Audio: Mute or enable the audio for the video. When muted recordings will not have audio.

• Two-Way Voice: Allows you to use your device to send audio to the camera. Audio can be heard from the camera in the room that it is located in.

• Recording: Select this button to start a recording. Select the same button to end the recording.

• Camera: Take a screenshot of the current video. This will be saved to your camera roll on your device.

• Pinch and Zoom: Use your fingers on the camera to pinch and zoom. This allows you to view certain areas of your feed closer than they normally appear.

• Privacy Mode: Turn Privacy Mode on or off. There will be no audio or video when Privacy Mode is enabled.

Troubleshooting Tips

Unable to scan the QR code in Cync app

• Confirm that your Camera is plugged in and powered on.

• Ensure the Camera is still in setup mode; the LED indicator will be blinking blue.

• Check that the Camera Privacy Shutter is not engaged.

• If you haven’t already, remove the plastic film over the camera lens.

• Hold your phone about 6 inches in front of the Camera lens when the QR code is displayed.

• Set your phone brightness to 30%-50%.

• Move the camera to a dark room to reduce ambient lighting.

• Power cycle the Camera by unplugging it, then plugging it back in.

• Clean the camera lens.

• Factory Reset the Camera.

The Cync App is Unable to Locate My Wi-Fi Network

• Manually type in your SSID and password. If you do not remember your credentials for your Wi-Fi Network, contact your Internet Service Provider.

• Confirm your Wi-Fi Router is powered on and broadcasting. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi network.

◦ If your router is powered on, but not broadcasting, contact your Internet Service Provider.

• Check your Wi-Fi strength at the camera location (you can do this by looking at the Wi-Fi signal bars on your phone).

◦ If you do not have a strong signal strength, move the indoor camera closer to your router. If you have a Wi-Fi Repeater, move it halfway between the camera and your router to improve signal strength.

The Cync App is Unable to Connect to My Wi-Fi Network

• Confirm your Wi-Fi Router is powered on and broadcasting. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi network.

◦ If your router is powered on, but not broadcasting, contact your Internet Service Provider.

• Check your Wi-Fi strength at the camera location (you can do this by looking at the Wi-Fi signal bars on your phone).

• Confirm you have the correct Wi-Fi network and password. If you do not remember your credentials for your Wi-Fi Network, contact your Internet Service Provider.

Unable to connect to Indoor Camera Live Stream

• Confirm that your Camera is connected to the Cync app.

• Ensure that the Camera Privacy Shutter is not engaged.

• Check the Wi-Fi signal strength. If there is a weak connection, you may have to move the Camera closer to the router.

• Force close the Cync app, and re-open it. Try accessing the live stream again.

• Power cycle the Camera by unplugging it, and then plugging it back in.

Videos are not recording

• Confirm that your Camera is connected to the Cync app.

• Make sure you are getting a feed in the live stream.

• Ensure that Detection Events are enabled. If they are, check if Detection Schedule is disabled.

• Ensure that Motion Events are enabled. If they are, increase the Detection Sensitivity for motion and sound as applicable.

• Power cycle the Camera by unplugging it, then plugging it back in.

• Review storage size used for your Camera, and confirm that the storage is not full.

Note: Recorded clips can only be viewed via the Cync app. You will not be able to view clips saved onto the SD card on other devices.

Video stream is inverted

• You can flip the Camera orientation if it was mounted upside down. From the Cync app Home screen, navigate to Cameras > Settings > Camera Settings and select Flip Video.

Camera recordings are not capturing audio

• Ensure that Record Audio is enabled by navigating to Cameras > Settings > Camera Settings > Record Audio.

• Make sure the audio is up on the phone or tablet.

• Confirm that the phone or tablet is not connected to any Bluetooth devices that it may be broadcasting audio to. If so, disconnect from Bluetooth.

Accessing and Sharing Camera Video Clips

Learn how to access your camera’s video clips from a local Micro SD card or your Cam Cync cloud subscription to share with others.

Saving Video Clips

You can view and access your video clips by saving them on an SD card or through a Cloud Subscription.

Cloud Subscriptions

A Cync Cloud Subscription is a paid service to view and store your video clips. For more information, visit Cloud Subscriptions.

Micro SD Cards

A Micro SD Card is required to view and store video clips if there is no active Cloud Subscription.

• MicroSD cards are compatible up to 128 GB.

• MicroSD cards must be formatted before they can be used with Cync Cameras. To format the MicroSD card, naviagte to the camera in the Cync app and select Settings > Camera Settings > SD Card > Format Card. This will erase all existing data on the MicroSD card.

• Videos stored on MicroSD cards are unable to be downloaded.

Accessing Video Clips

The location of your stored video clips may vary based on the type of storage the camera has. Review the locations below to learn how to access your video clips.

Active Cam Cync Subscription or SD Card

1.Navigate to the live view of the camera you wish to access clips from.

2.Below the live view, you will see thumbnails for the last 25 clips stored from the camera.

3.Tap View All to see all clips stored from the camera.

Inactive Cam Cync Subscription and No SD Card

Clips cannot be accessed without an active storage method. If you wish to purchase a Cam Cync Subscription for cloud storage, follow the link provided to learn more.

Downloading and Sharing Video Clips (Cloud Subscription Only)

Downloading and sharing video clips vary between the operating system your phone has. This feature is only available if you are using the Cloud Subscription service. Locate your phone’s operating system below to learn how to download and share your video clips.

Downloading and Sharing on iOS

1.When you tap the thumbnail of the clip, you will navigate to it’s playback screen.

2.On the clip playback screen, tap the share icon.

3.The iOS share sheet will appear with options to choose from for sharing the video clip.

Downloading and Sharing on Android

1.When you tap the thumbnail of the clip, you will navigate to it’s playback screen.

2.On the clip playback screen, tap the download icon.

3.The video will save to your video folder on your mobile device.

4.From the video folder, you can share your video with any applicable app installed.

Camera Subscriptions

Easily and securely store clips from your Cync Camera to the cloud with a Cam Cync subscription.

Free 30-Day Trial

Immediately after setting up your Indoor Camera, you will receive a free 30-day trial of backup video storage on Cam Cync. The free trial includes:

• Two weeks of unlimited clip storage at a time.

• Filtering clips by motion, sound, or people detection events.

• Downloading and sharing clips from your mobile device.

• High-definition 1080p video recordings.

NOTE: If you don’t subscribe before the 30-day trial period ends, you’ll no longer automatically record new clips and you’ll lose access to previously recorded footage after 14 days.

Subscriptions

After your 30-day trial you have the option to sign up for a monthly or annual Cam Cync subscription.

• Annual Subscription — $30 / year (20% savings over monthly!)

◦ Your subscription starts on the day you sign up.

◦ The $30 annual subscription fee is charged on the day you sign up.

◦ The subscription will automatically renew on the same day each year as the initial start date.

◦ If you start an annual subscription during your 30-day free trial period, it will delay the start of your subscription, and the billing for that subscription, to the end of the trial period. There will be no disruption in service from the trial period into the paid subscription period.

◦ Unlimited cloud storage. Clips are saved for 14 days at a time.

• Monthly Subscription — $3 / month

◦ Your subscription starts on the day you sign up.

◦ The first $3 monthly subscription fee is charged on the day you sign up.

◦ The subscription will automatically renew on the same of the month as the initial start date.

◦ If you start a monthly subscription during your 30-day free trial period, it will delay the start of your subscription, and the billing for that subscription, to the end of the trial period. There will be no disruption in service from the trial period into the paid subscription period.

◦ Unlimited cloud storage. Clips are saved for 14 days at a time.

How to Subscribe

1.After pairing your Cync Camera to the Cync app, log into your Cync account through the Web Portal.

2.Your Cync Camera will display with a Subscribe option. Select Subscribe.

3.Follow the instructions to complete payment and finalize subscription.

Cancelling a Subscription

You can cancel a subscription at any time, which will stop your next automatic renewal from occurring. You can cancel your subscription in the Cync Web Portal. After cancelling your subscription, your service will remain active until the end of your currently paid period (the end of your monthly or annual term). At the end of that period, your subscription will end and video will no longer be recorded to the cloud. Your clips will remain viewable for the normal 14-day storage period.

Troubleshooting

What should I do if I can’t log into the Web Portal?

• First, make sure you have a Cync app account. You will login with the same credentials as your Cync app account. You can create an account by downloading the Cync app on your iOS or Android phone, and creating an account.

• If you forgot your password, select forgot password on the login page. Follow the reset steps to reset your password.

• Try using a supported web browser: Chrome, Safari and FireFox.

My payment method is failing. What should I do?

• Confirm you are entering your card number correctly.

• Check the expiration date on your card.

• Make sure you are using a supported credit card.

• Subscriptions are only supported in the United States, where the camera is currently sold. More countries may be added in the future.

Installing Indoor Cameras

Easily install the Cync Indoor Camera on a flat surface or mounted to a wall.

Setting Indoor Camera on Flat Surface

If you are setting the camera on a shelf, or flat surface, remove the mounting bracket at the base of the camera.

Mounting Indoor Camera to Wall

If you are mounting your Indoor Camera to a wall, follow the steps below.

1.There are two mounting options when installing the Cync Indoor Camera: mounting with screws and mounting with adhesive. Choose which method to mount your camera, and follow the appropriate steps.

• Mounting with Screws

Identify placement of the mounting bracket for the camera, then drill holes. Install the bracket with the provided screws, making sure the cable hook is facing down, as demonstrated below.

• Mounting with Adhesive

Before installing with adhesive, clean the area of the wall where the camera will be installed. Peel off the protective label to expose the adhesive and adhere to the wall. Be sure install with the cable hook facing down as demonstrated below.

2.Mount the camera on to the mounting bracket. The cable hook on the bracket should be facing down, as shown below. Gently press the camera’s wire into the cable hook to stablize it.

NOTE: The camera can be positioned right side up, or right side down. It cannot be positioned sideways.

3.Optional: If the camera needs to be mounted upside down, you will need the modify the camera settings in the Cync app. This will display the video in the correct orientation. From the home screen in the Cync app, navigate to Cameras > Select the newly installed camera > Settings > Camera Settings. From here select Flip Video.

Helpful Hints

• The camera uses infrared lights for night vision. When night vision is in use, it is best to avoid having the camera looking through a window or other transparent materials as a clear image may not be captured.

• If you are using a Micro SD Card, we recommend inserting the card into the camera before mounting out of reach.

The post Cync Smart Cameras User Guide first appeared on NVR IPCAMERA SECURITY.

UBox Camera complete guide UBox For PC

M.Salih ASLAN — Mon, 22 May 2023 06:28:50 +0000

UBox Camera complete guide UBox For PC,UBox is a security camera app, you need to work with the camera to use.UBox only supports Android and iPhone, there is no computer client.
But, you can use UBox APP by installing Android emulator on your computer.

UBox Features

Support user register and binding device to user account
Support power-saving mode and remote wakeup
Support TF recording and cloud recording video
Support notification with a snapshot
Support notification with AI face recogization
Live view H.264 720P/1080P up to 30FPS
Dual way audio
Remote Parameter setting
Remote query alert and playback
Support WiFi doorbell
Support WiFi battery camera
Support 4G wireless battery camera
Support Solar WiFi/4G wireless camera
Support Panoramic camera

How to Install UBox for PC

Download Bluestacks

You need to Download BlueStacks on Windows or Mac PC first. Afterward, you have to start the installation of BlueStacks on your computer.

It is similar to any other software installation procedure on a PC. Run the setup, Allow the software to make changes in your computer, and then it will start to install.

In the second step to get UBox Download for PC, users have to enter Google Account. After the installation of BlueStacks, you will see the emulator home screen. Locate the Google PlayStore and launch it.

First-time users have to enter Google Account which is already in existence. Or, users can create a new one if unavailable.

Here the final steps arrive, now users are ready to use UBox on Laptop or desktop. Users got 2 options to accomplish the task.

UBox Camera Common Problems

What are the cell phone and network requirements for the UBox camera?

UBox Camera supports mobile operating systems with android 5.0 or iOS10.0 and above. If your phone is below this system, the version will not be used properly and will need to be upgraded. The device needs to be connected to the Internet via WiFi. It needs to support 2.4 G band WiFi router with WiFi delay of no more than 100 mS and a network upload speed of no less than 1 MB / S. Additional relay equipment is required in the environment where the WiFi signal is weaker due to the longer outdoor and routing distance or with the barrier.

Why didn’t I receive the verification code when I registered my UBox account?

UBox APP supports email registration. Mailbox registration should be noted that some mailboxes may list enterprise registered mail as spam, if you don’t find a registered email, you can check if it’s included in the mail bin.

Why need to enter home address after registration of UBox app?

The home address is used to identify the location of the device and connect to the nearest server, as well as to facilitate the system management and linkage of the follow-up smart home product set with the home as the unit. There is no need for home address to enter a detailed address, however, it at least needs to include country and province/state, opens UBox APP location permission, then it will automatically fill in the address.

Why is WiFi connected, while the WiFi name that has been connected is not displayed when configured?

Only when the latest phone system requires access to the APP’s location in the phone system then APP can get the WiFi name that has been connected and automatically fill in. location permissions are necessary permissions for app work and can be opened in the phone application settings.

How to add WiFi UBox camera, and what to do if the device is always failed to be added?

UBox APP supports QR code and sonic wave configuration devices to connect to WiFi. It shall check the following if the configuration fails:

To make sure that the smart device are in configuration mode (WiFi products the blue lights flashing and some products have voice prompts into the configuration mode).
after the device is config failed, the device LED may in 3 status ,blue light blue light blinking, or a red light. If the LED blue light, it indicates that the device has received configuration information. If the red light is always on, it shall check if the WiFi password is wrong or out of WiFi router coverage.
If the device blue light is always on after the configuration, however, the configuration fails, it needs to look at the reasons for the failure, for example, if the device are already tied to another account, you need to contact after-sale service.
If it’s confirmed that the above-mentioned are ok, just try restarting your phone and router and try again.

See also UBox For PC – Use UBox On Your Computer

Why does the phone and UBox Camera turn on the intercom with a harsh noise?

This is because the sound of UBox Camera and the MIC of the phone are self-excited, which is like singing in KTV, and there’s a similar self-excitation in the MIC and the speakers. When meeting this situation, just take mobile phone away. This product is a remote monitoring intelligent device, therefore, normal use will not have this problem.

Why my android phone can’t receive the UBox APP notification

For Android phones, because the features of the system, the notification are blocked by the system when it receives a notification, and the push is displayed with the following permissions.

In APP, Me – common settings – notification settings – Auto run Open APP launch permissions and set them to manage manually
In APP, Me – common settings – notification settings – permission management are set to allow notification, and allow lock screen notification,Some of the android 10 or more systems need to be opened in permission management to draw over other apps.
In APP , Me – common settings – notification settings – battery allows ignore battery optimization.

How to use PIR human detection function in UBox camera, why is there alarm when when there is no one?

PIR is a far-release infrared sensor, which is based on the human body’s far-release infrared to determine whether people are active. There are other objects in nature that have the same wavelength of infrared, such as sunlight, mammals, and cars and heat sources.

Serious electromagnetic interference can also cause false triggers to the equipment. The interference of the PIR sensor can be reduced by the following means.

Try to avoid direct sunlight, solar cameras and other outdoor products. Radar technology has been added, therefore, there is no need to avoid direct sunlight.
Where there are more people, it is recommended to turn off the PIR or turn down the sensitivity to reduce false alarms.

Why did the PIR receive the alarm push, and no one in the screen appeared?

Set the device PIR to high sensitivity to capture the video in 1 second. If a person leaves quickly within 1 second or the PIR is disturbed, there may be an alarm that no one appears. Different PIR sensitivity trigger different time and the following is the description of PIR sensitivity and reaction time.

Disabled:	Close the PIR function.
Low:	The device will start to take videos and send an alert to the mobile device 7 seconds from the moment it detects a moving object. B133
Medium:	The device will start to take videos and send an alert to the mobile device 5 seconds from the moment it detects a moving object.
High:	The device will start to take videos and send an alert to the mobile device 1 second from the moment it detects a moving object.

Note: It is recommended to set the PIR detection at “Disabled” or “Low” to save battery power.

See also UBox For PC – Use UBox On Your Computer

Why does the UBox camera battery run out of power in a few days?

Low-power products use a combination of extremely low-power dormancy and fast remote wake-up, which significantly extension battery life and if the battery consumes electricity faster, check the following points:

For safe transport, the battery is usually in a state of about 50% electricity, therefore, it needs to be charged before use.
Frequent PIR triggers could quickly consume battery power, and it is recommended to set PIR for low sensitivity or shutdown in complex environments.
Battery life is typically calculated by watching 20 times a day. Frequent or prolonged viewing of the device can also lead to rapid electricity consumption.
In the case of network instability, the device needs to restart and maintain normal communication with the server. The environment of network instability is related to the number of system wake-up, and the networks which is highly unstable can also lead to faster battery power consumption.

Why are the cameras sometimes jammed?

The work of web products depends on WiFi and the Internet and cell phones. The product 720P has a minimum network requirement of 512Kb upload rate and 1080P is 1024Kb upload rate. If you don’t have enough Internet access, there is something wrong with the jammed situation, on the moment, you can use WiFi test software to test the speed of the network, if the speed is not enough, please confirm with the operator that your broadband speed can be adjusted.

In addition, WiFi routers have too many connections (there is often the case in offices and public places), or WiFi is more disruptive, and the device is far from the WiFi router (more than 10 meters or with a wall blocking) that could also lead to be jammed.

Why is normal for some mobile phones when watching the SD video are ok, but is seriously delayed when watching HD video?

If the SD video is real-time, HD video delay is caused by the lack of video decoding ability. Some Android phones or older versions of apple’s phones, “such as the iphone 5”, if the HD video decoding ability is insufficient, it will lead to the decoding speed too slow, which looks like a video delay.

What are the requirements for memory card for this UBox Camera?

This product is frequently started video products, which is need memory card requirements are relatively high, it is recommended to use genuine 16-128G TF card, the maximum support 128G capacity, please format TF card before use. Because this product is not a full-time video product, the general 16GTF card can meet 30 days of video storage.

What if the memory card is full?

This product supports video recording function, and the earliest video files are automatically overwritten when the memory card is full. In addition, our video is in standard MP4 format and can be played barrier-free on the computer.

What is the function of cloud storage?

This product have free for one month of cloud storage experience period. When the device has an event alarm (PIR trigger event in dormant state, ring doorbell event and device anti-theft trigger event) , the device automatically uploads the 8-seconds event video to the cloud, so that even if no TF card or device is taken away, the key video remains in the cloud. After the probation period, users can buy cloud storage services, and payed users can view the last 30 days of cloud storage video.

What should I do if I’d like to change the location of the Camera to install?

If the WiFi name and password are exactly the same, there is no need to reset, but just change the location. However, if the WiFi name and password are different, it is necessary to wake up the device long press the reset key 5 seconds after hearing “system reset” into the configuration state, Then delete the current device in the app device list and re-install the configuration like a new product.

See also UBox For PC – Use UBox On Your Computer

Will this Camera be attacked or compromised?

This product uses triple security authentication, anti-counterfeiting identity, end-to-end data encryption, anti-stealing, and the network side also cannot read equipment and user data. The device end adopts the strictest firewall and security audit strategy, and the third party cloud shield is used to prevent the intrusion network side, and the maximum 300GDOS attack is protected. Therefore, please feel free to use. This product will neither disclose privacy nor be mobilized by malicious code as a “broiler” attack on other Internet devices.

How to use the indoor ding-dong machine for doorbell products?

Doorbell products can be selected for use with ding-dong machines in house. When ringing the doorbell, the indoor ding-dong machine will also send a reminder, when pressing the ding-dong machine matching button for a long time, until the ding-dong machine LED light, it shall press the doorbell button to complete the ding-dong configuration, and one doorbell can be equipped with multiple ding-dong machines for simultaneous use.

What is the function of the USB on the UBox Camera?

USB port is used for battery charging, with charging current of about 500-800mAh. It usually takes 8 hours to fill two batteries, and if the product uses more batteries, the longer the battery is charged.

How often do UBox solar camera products need to be recharged?

Solar panels typically designed by solar cameras can support a continuous month of wet weather when the sun can shine. If it’s rainy for more than a month or frequently wakes up the device, it should take it off and use the USB power to recharge it. When USB charging or solar charging, the battery status can be seen in the app preview interface.

Why the phone can access UBox Camera at home and not when they’re out?

the device can be accessed at home and cannot be accessed outside. There may be two situations as follows:

The WiFi the device is connected but its not connected to the network. Please check the wifi connected to internet and work normal.
The APP does not have the permission to use the mobile phone’s 4G data. The mobile phone can only access the device when connected to WiFi. In this case, you can open the permission of using the 4G data of the APP in the APP permission setting of the phone.

how to share the UBox Camera with family and friends?

if you want to share the device with others after the device has been configured, you need to ask him to download the APP on his phone and register an account. Then you can enter the account you want to share in the device list interface – Settings(icon) — sharing permissions — share — and enter the account you want to share. The master can also set the device access permissions of the Shared object, such as intercom, video playback, etc., so that the distributor cannot share the device with others.The APP has no limit on the number of users to share, but can only allow three people to watch at the same time, one can talk same times.

Video Guide

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How to set up Geeni smart Wi-Fi camera

M.Salih ASLAN — Tue, 08 Nov 2022 19:33:58 +0000

For set up the Geeni smart cameras first, you have to follow the below instructions after that follow the setup process.

Instructions.

Know your Wi-Fi network and password.
Make sure your mobile device is running iOS® 8 or higher or Android™ 4.1× or higher.
Make sure you’re connecting to a 2.4GHz Wi-Fi network. (Geeni can’t connect to 5GHz networks).

Set-up process.

1. Download the Geeni app from App Store or Google Play.

2. Register an account on your Geeni app & log in to the App.

Load More : How to set up Geeni smart Wi-Fi camera

For registration in Geeni App follow the below instructions.

After downloading the Geeni app open it & go to the register option.
(For registration you must have a mobile number or any email address active as you’ll receive verification code)
Enter your mobile number with your country code or your email address & after that enter the verification code.
Now you need to create a password & confirm it.

3. Plug in the device and reset it.

Open the Geeni app & add your device you can add the devices easy mode & AP mode

4. For easy mode:

In the Geeni app, on the top right corner of the Devices screen, click (+). Choose “Video Camera”. and click on Geeni wi-fi camera.
Make sure the indicator light on the device is blinking Red, shows that the device is ready to connect. If not, follow instructions to Reset the device so that indicator light should blink red, then press “Yes, It’s blinking red”.

Enter your Wi-Fi network and password.
The Geeni app will try to connect to your device. During this time, the camera will beep, continue blinking Red, and then will turn solid Blue.

5. For back up Ap mode:

Make sure the device is blinking red.
In the Geeni app, on the top corner of the Devices screen, click (+). Choose “Video Camera “. and select Geeni Wi-Fi Camera & Choose “QR Code” in the top corner.
Click Next and enter your Wi-Fi details.

Scan the QR Code with the camera.
If you heard the camera beep, press “I heard the beep” and it will add your camera.

AR-41

The post How to set up Geeni smart Wi-Fi camera first appeared on NVR IPCAMERA SECURITY.