1. How to setup microSD  card record settings

SD card installation video：https://www.youtube.com/embed/nbpofPlUV2k

Note: Cameras maximum support 128 GB SD card.

1). Remove power cable before inserting the microSD card to the camera.

2). MicroSD card format and record setting

Log in “SriHome” App and follow the steps:Settings -> Record Setting .

There are 2 types of recordings：

24/7 recording: 24/7 recording refers to the continuous recording of the camera which is about every 10 minutes as a node continuous recording.

Alarm recording: The camera captures footage only when the motion detection alarm is activated.

Read Next :

• How to setup Sricam SriHome Products
• Sricam installation and user guide
• V380 IP Camera Installation Manual

The system does not detect SD Card.

Followings are a few possible reasons why this may be occurring:

1. Please power off camera before inserting SD card into camera.

2. The SD card read&write speed not good, please use a SD card with class 10 or above class 10.

4. The SD card is broken.

3. The SD card has not been formatted properly.

5. The SD card slot is faulty.

Sricam IP Camera Setup Guide

SD card video playback view:

Note:Both 24/7 recording and Alarm recording cannot be opened at the same time ,only one of them can be opened.

2. APP prompt “offline” when adding camera

See “camera offline” when  the setup procedure

Here are questions which may help you to shoot the issue when you use an Ethernet cable to connect the IPcam to the router:

1. Make sure the Green LED on the cable connector is flashing . If not, the connect between the camera and the router is still off.

Double check to ensure both two ends securely connected. You can also try other ports which on the router.

2. Make sure your mobile phone connect to same router or same LAN as the camera cable connecting.

3. Make sure DHCP is enabled on your router.

4. Make sure NO MAC filter enabled on your router. Or you need to disable MAC filter temporiaily before successfully configure camera.

5. When you switch from Ethernet to WIFI on the app, it will ask for WiFi password, make sure the provided WiFi password is correct.

3. How to Setup Motion Detection Alarm

Step1: Enable motion detection alarm

Note: The alarm notification will be pushed just ONE time within 30 seconds

Step1-1: Tap “Setting” button >> “Settings” >> “Alarm settings” be the alarm setting window as figure 1 and figure 2.

Sensitivity: The greater the number, the higher the sensitivity, the camera will be more easily alarmed.

Step1-2: Enable “Motion Detection Alarm”as figure 2

Note: Set mobile push notification as follows

Android

iOS

4. Camera’s Wi-Fi is unstable and often offline

Followings are a few possible reasons why this may be occurring:

1. Check whether antenna is tightened.

2. To check Wi-Fi signal, in normally, it should be more than 3 bars.

(The distance between the camera and wifi router being too far might cause wifi signal to be less than 3 bars ).

3. WiFi channels: check if WiFi channels are busy, possibly reconfigure to “Automatic”.

4. The camera IP address conflicts with other devices, needing to set camera IP address to be a

fixed one.

5. Change the name of the wireless network (SSID): If there are different wireless networks with the same name (SSID) in your

environment-perhaps because a neighbor uses the same wireless router,a wireless repeater has the same name as the router – WLAN

devices could try to automatically connect to the wrong wireless network ,Therefore, set up a unique wireless network name in your

wireless router or repeater.

6. Set maximum transmission power:In some wireless routers, the transmission power can be reduced,which reduces the performance

of the wireless network. Make sure your wireless router has the maximum transmit power set.

5. The system does not detect an SD Card

Followings are a few possible reasons why this may be occurring:

1. Please power off camera before inserting SD card into camera.

2. The SD card read&write speed not good, please use a SD card with class 10 or above class 10.

3. The SD card is broken.

4. The SD card has not been formatted properly.  please format sd www.sricam.com/srihome/download

5. The SD card slot is malfunctioning.

6. Can’t connect WiFi

If you fail to setting WiFi for ip camera, please make sure your router：

1. All IP Cameras support 2.4G HZ WIFI，only some IP cameras don’t support 5GHZ Wi-Fi.

2. NO MAC filter enabled on your router. Or you need to disable MAC filter temporarily before successfully configuring camera.

3. Router’s DHCP is enabled, after setting up and setting a fixed ip address for IP camera, you can disable DHCP again.

4. The WiFi Encryption is WPA/WPA2-PSK, either AES or TKIP encryption is OK if you are not using WPA/WPA2.

There is possible using WEP. It is recommended to use WPA/WPA2 now because WEP is quite old technology and not safe nowadays.

5. WiFi Channel needs to set as AUTO in order to avoid busy channels.

Inconsistent signal, it could be due to:

1) Too many devices sharing the same internet network. Please try to disconnect other devices.

2) The IP camera is too far from the router if using WIFI connection.

• Other quality and setup issue, please reset camera to factory default.

7.How to set the privacy zone

1. Open the SriHome APP, click the settings button, and then click “Video Settings”

2. Click “▼”, select “Area 1”, and then randomly select an area on the video screen of this interface, and then click “Save”.

3. Back to the video viewing interface, you can see the privacy area just set

Note: If you need to clear the privacy area, go back to the video settings and click “Clear Current Area” or “Clear All Areas” to cancel the privacy area (a total of 4 privacy areas can be set)

8. How to restore the camera to factory settings?

Step 1: Power on the IP Camera and wait for about 30 seconds

Step 2: Keep pressing the RESET button for about 15 seconds then release.

Then camera successfully restore to factory settings  (password default : 888888).

9. Multiple-view on srihome App

Step 1 ：Tap the “multiple view” icon as Figure 1.

Step 2 ：On the pop up windows select the camera which you want to multiple view as figure 2.

Step 3 ：Tap “Next”to pop up multiple view.

Note:In multi-scree mode, you can watch up to 4 devices at the same time(except NVR).

10. How to retrieve the ID number if the camera’s ID tag is lost or damaged

1) When the SriHome App does not add a camera:

Please power on the camera, press and hold the reset button for 5-10 seconds, and wait for the camera to reset to factory settings.

Open the WiFi network settings of the mobile phone, and find the WiFi hotspot sent by the camera.

The part after removing the “IPC-” from the WiFi name is the ID number of the camera. As shown below:

2) When SriHome has added a camera:

Open the SriHome APP, click Modify, and you can view the camera’s ID and ID QR code. As shown below:

11. How to solve the problem that the upgraded camera cannot be turned on

1. Please copy the entire decompressed update folder to the root directory of the SD card, the file cannot be renamed; (please contact customer service for the updated folder)

2. Then install the SD into the camera, and then power on the camera;

3. After waiting for 2 minutes for the camera to rotate and self-check, press the reset button to reset the camera to complete the upgrade process.

Notice:

1. Please ensure that the camera cannot be powered off during the upgrade process

2. If the upgrade fails, the camera will automatically restart, no need to unplug the power supply

3. If there is an unexpected power failure during the upgrade process, please contact customer service with email: support@sricam.com

(If you encounter other problems during the camera upgrade process, or the camera cannot be upgraded normally, please contact customer service via email in time:support@sricam.com)

12. How to download and delete videos in SD card

Steps to download videos:

Note: 

① The mobile phone must be connected to the same LAN as the camera before the download logo will appear.

② IOS does not support video download function.

③ The firmware version of camera is above V8.1.1.

④ SP027 models do not support this function.

1. First connect the mobile phone and the camera to the same LAN

2. Open SriHomeAPP and open the playback function

3. Click the download icon to download to the local video of SriHomeAPP

4. Open the local video, long press the video, and click save to album

5. Open the mobile phone photo album to view the downloaded video

Steps to delete videos：

Note: Both Android and IOS do not support the deletion of a single video

Open SriHomeAPP, click Settings, click Video Settings, Click Format SD card to delete all videos in the SD card

<p>The post Sricam IP Camera Setup Guide first appeared on NVR IPCAMERA SECURITY.</p>

How to Reset Camera If you reset the camera, the camera will come back to default and you need to set up everything again.

1. Plug camera into the power supply

2. Use a pin press and hold the reset button on the camera. Keep holding the reset button for 30 seconds and remove your hand.

I minute later, the camera will spin by itself until it stops after 30 seconds. You can see the LED will flash in blue color and the camera will rotate itself, which indicates reset succeeds.

For other models: I21AE, I21AF

If you want to reset the camera or insert the SD card in the camera but didn‘t find the button, You should use your hand to turn the lens up.

Pls press and hold the reset button on the camera. Keep holding the reset button for 1 minute and remove your hand. You can listen to a ‘hello‘ sound, which indicates reset succeeds.

How to Reset the Password of POE Cameras?

Purpose:

After you reset the password of Annke NVR or add a new POE camera to the Annke NVR, you may find the cameras cannot show images.
Because: For the camera to work properly, the password of the cameras should also be reset. Only the camera with same password as NVR will work in the way ‘Plug-and-Play’

Below are the steps to reset the cameras’ password.

Video Guide:

Part #1: Export the file in ‘.XML’ format and send it to ANNKE support

Part #2: Import the file (also .XML format) received from ANNKE support

Read Next :

1. IC Realtime Password Reset
2. How to reset YI camera
3. CloudSEE How to reset device password

Text Guide:

1. Download and install a software SADPTool on your Windows computer. Here is the download link: For

For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip

For Mac: https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

2. Connect your computer to one of the POE ports (i.e. the camera port) on your NVR.

Note:

If your computer does not have an Ethernet port, you can plug the NVR to the router by 2 Ethernet cables. (One from the LAN port, the other one from a POE port).

Then connect computer to the same router via WIFI. Here is a picture for your reference.

3. Run the software SADPTool and it will detect the camera‘s IP.

4. Select the camera‘s IP and click forget password at the right bottom of the software.

5. Click “Export” and select the path to export an XML file. Please export the file of each of your nonworking cameras.

7. Send us the XML file (send to this email: support@annke.com) and we will give you another key file to continue the password reset.

NOTICE:
1. Please do NOT turn off your NVR and the SADP software after you exported the files. Otherwise, the exported file will be invalid immediately.
2. Please use the key file from us as soon as possible because it’s only valid for 24 hours.

8. Select “Import” and choose the file we sent to you.
Input your NVR’s password as the new password and confirm the password of the camera. Click “Confirm” to finish reset.

NOTICE:
Please follow the matching guide in our email to import the XML file to the cameras accordingly.
(For example, we will say “xxxxxx.xml” for “xxxxxx.xml”)

After resetting the cameras successfully, please turn off your NVR, wait for about 10 seconds, then turn on the NVR again.

How to Reset Camera to Factory Default by 12V Power Adapter?

1. Get a 12V power adapter.

2. Press and hold the reset button on the camera for 20 seconds. Keep holding untill the step let your hand go.

3. Keep holding the reset button. At the same time, plug the camera into the power source.

4. Hold on the reset button for 20 seconds after the camera is plugged into the power adapter and left the hand go.

How to Reset Bullet Camera?

Notice: The method is only working for bullet cameras who have a reset button on the camera.

1. Unplug the camera from power source and NVR.

2. Press and hold the reset button on the camera for 20 seconds. KEEP HOLDING UNTIL the step let your hand go.

3. Keep holding the reset button. At the same time, plug camera to NVR. NVR must be powered on already.

4. Hld on the reset button for 20 seconds after the camera is plugged into NVR and let the hand go.

How to Reset I61DQ Camera to Factory Default?

If you reset the camera, the camera will come back to default and you need set up everything again.

1. Unplug the camera from power and ethernet cable from the router first.

2. Use a pin press and hold the reset button at bottom of the camera. At the same time, use your other hand to plug the camera to power and keep holding the reset button.

3. Keep holding the reset button for 15 seconds and remove your hand.

I minute later, the camera will spin by itself until it stops after 30 seconds. You can see the LED will flash in blue color, which indicates reset succeeds.

How to Reset Dome Cameras

The method is only for dome cameras like I61FC

1. Unplug the camera from NVR.

2. Use an instrument to loose 3 screws on camera‘s base.

Notice: the screw cannot be taken away but loose.

3. Open the round cover and find the reset button.

4. Use hand press and hold on reset button to reset the camera.

5. camera is reset and will show image on NVR.

How to Upgrade the IP Camera’s Firmware?

1. Make sure the camera is connected to the router by ethernet cable or by wifi.

2. Get a windows computer that is connected to the same router by wifi or by cable and is in the same network area as the camera is.

3. Install software SADPtool. Here is the download link.

support.annke.com/document/HK/general/tool/SADPTool.exe

4. Run the tool and detect the camera‘s IP.

5. Access camera‘s setting page by its IP. Please use IE instead of other browsers. If your computer is winning 10, there is a method to find IE.

https://help.annke.com/hc/en-us/articles/360000249682-How-use-IE-on-windows-10-system-

6. Go to setting select file to upgrade.

7. after upgrading, please restore the camera.

<p>The post How to Reset Camera to Factory Default first appeared on NVR IPCAMERA SECURITY.</p>