Reset Akuvox – NVR IPCAMERA SECURITY https://www.nvripc.com CCTV Help Desk Blog! Wed, 01 May 2024 19:53:06 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.nvripc.com/wp-content/uploads/2024/04/cropped-icons8-camera-91-32x32.png Reset Akuvox – NVR IPCAMERA SECURITY https://www.nvripc.com 32 32 Factory Reset Akuvox Devices v2 https://www.nvripc.com/factory-reset-akuvox-devices-v2/ https://www.nvripc.com/factory-reset-akuvox-devices-v2/#respond Wed, 01 May 2024 19:53:06 +0000 https://www.nvripc.com/?p=8640 Factory Reset Akuvox Devices v2, The Akuvox Company is a global leading provider of smart intercom and smart home products and solutions. The company is committed to unleashing the power of technologies to improve people’s lives with better communication, greater security, and more convenience. Our products and solutions have been deployed and used daily in […]

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]]> Factory Reset Akuvox Devices v2, The Akuvox Company is a global leading provider of smart intercom and smart home products and solutions. The company is committed to unleashing the power of technologies to improve people’s lives with better communication, greater security, and more convenience.

Our products and solutions have been deployed and used daily in more than 100 countries and regions, meeting customer needs in various vertical markets that range from residential to commercial, from healthcare to public safety.

Reset Device Web Password on Akuvox Cloud Platform

Users may forget passwords for logging into device web interface. Follow the steps to reset the web password when the device is connected to Akuvox Cloud.

Step 1

Log into the Akuvox Cloud platform with an installer account.

Step 2

To go to the device Info page, follow the steps.

On the Single-tenant Manager view

1. Click User on the left column.

2. Click the Device icon of the desired user.

3. Click the Info icon of the desired device.

On the Project Manager view

1. Select Community or Office on the left upper corner.

2. Click the Info icon of the desired community or office.

3. Click Intercom Devices and then the Info icon of the desired device.

Step 3

1. On the device Info page, click the Settings button.

2. On the Settings page,

• Click One-Time AutoP.
• Fill in the autop command: Config.Settings.WEB_LOGIN.Password=admin
• Click Submit to apply changes.

Note

• If changes are not applied immediately, please reboot the device.

Factory Reset Akuvox Devices v2

Reset Door Phones through Physical Buttons

Note

Power up the devices before resetting them through the physical buttons.

S539, S532, X916 and X912

Hold the reset button with a pin and the device will be reset.

X915, E12 and DB01

Insert a PIN into the hole and hold it to reset the device.

E16, E18, E20 and E21

Remove the back cover of the door phone and hold the reset button to reset the device.

R27, R28, R29 and R20 Series

R27, R28, R29, and R20 series do not support resetting by pressing physical buttons.

Watch the video for other reset methods.

Reset Intercom 2-wire Kit Accounts for Single Tenants

Through resetting, the tenant information will be deleted while the device information will be retained after a tenant moves out. This saves time from repeatedly entering the device information.

Installers

1.Log into the SmartPlus Cloud platform with an installer account.
2.Click Role in the upper right corner to switch between single-tenant and community projects.
3.Click to reset the target user account.

After resetting, the following data will be reset:

• Family master account name. A random name will be generated by the system.
• Landline Service will be set off.
• Landline Status will be set off.

The following data will be kept:

• Family master account status, whether it is activated or expired,
• Device,
• Family SIP and Personal SIP,
• Landline Expiration Time,
• Created Time,
• Settings include IP Call Or SIP Call, Time Zone, Language, Home Automation, Premium Plan, and the With Indoor Monitor feature.

The following data will be removed:

• Family member accounts,
• Emails, mobile numbers, country/region, and landlines,
• Logs(audit logs excluded) and call histories,
• Messages and alarms,
• Accessing settings, including PIN, face data, NFC, Bluetooth, and QR Codes.

Distributors

Distributors can reset the Kit users when the Kit is added directly to the single-tenant projects under the distributor account.

1.Log into the SmartPlus Cloud platform with the distributor account.
2.Click the distributor account and Change Identity in the upper right corner to manage kit users.

3.Click  to reset the target user account.

After resetting, the following data will be reset:

• Family master account name. A random name will be generated by the system.
• Landline Service will be set off.
• Landline Status will be set off.

The following data will be kept:

• Family master account status, whether it is activated or expired,
• Device,
• Family SIP and Personal SIP,
• Landline Expiration Time,
• Created Time,
• Settings include IP Call Or SIP Call, Time Zone, Language, Home Automation, Premium Plan, and the With Indoor Monitor feature.

The following data will be removed:

• Family member accounts,
• Emails, mobile numbers, country/region, and landlines,
• Logs(audit logs excluded) and call histories,
• Messages and alarms,
• Accessing settings, including PIN, face data, NFC, Bluetooth, and QR Codes.

End Users

End users can delete the family master account on the indoor monitor.

1.Tap More > Setting > SmartPlus Account > Account Info.
2.Tap Delete to delete the master account. All call logs will be deleted.

After resetting, a new QR code will be issued to the indoor monitor from the SmartPlus Cloud.

On the SmartPlus Account screen, tenants can scan the QR code to register SmartPlus accounts themselves.

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How to Configure and Modify the Password

The initial password “admin” is rather weak, easy to crack, thus we provide for you the password change service.

Before Start

The difference between the user mode and admin mode on the web page

1.User mode dose not have the advanced setting for Account, Network, Upgrade, Security.
2.Under the user mode, you cannot upgrade the device.

How to configure

Website password modification

admin mode
Go to Security >Basic >Web Password Modify, choose user name as “admin”, click Change Password, then enter the old password “admin”, input the new password.

user mode
Go to Security >Basic >Web Password Modify, click Change Password, then enter the old password “user”, input the new password.

Device password modification

System code
System code is used to enter “More Interface”, to adjust the password: More>Settings>More, input the default system code “123456”, tap System Code, input the original system code and new system code.

Setting code
Setting code is used to enter “Settings”, and it is left blank by default. To adjust the password: More>Settings>More, input the default system code “123456”, tap Settings Code, leave the original settings code blank, input the new one.

Steps to Enter Device Web Interface

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Factory Reset Akuvox Devices

Reset Device Web Password on Akuvox Cloud Platform

Users may forget passwords for logging into device web interface. Follow the steps to reset the web password when the device is connected to Akuvox Cloud.

Step 1

Log into the Akuvox Cloud platform with an installer account.

Step 2

To go to the device Info page, follow the steps.

On the Single-tenant Manager view

1. Click User on the left column.

2. Click the Device icon of the desired user.

3. Click the Info icon of the desired device.

On the Project Manager view

1. Select Community or Office on the left upper corner.

2. Click the Info icon of the desired community or office.

3. Click Intercom Devices and then the Info icon of the desired device.

Step 3

1. On the device Info page, click the Settings button.

2. On the Settings page,

• Click One-Time AutoP.
• Fill in the autop command: Config.Settings.WEB_LOGIN.Password=admin
• Click Submit to apply changes.

Note

• If changes are not applied immediately, please reboot the device.

.

Check IP Address of Akuvox Door Phones

IP address(es) can be obtained on Akuvox door phones. With the IP address, you can log into the device web interface for configuration, troubleshooting, and more.

Devices with Numerical Keys or Touch Screens

Check the IP address on the system information screen.

No. Model Process
1 S539/X915/X916/R29 1. On the dial interface, enter 9999 and press the Dial icon.

2. Enter 3888 and press OK to enter the system settings screen.

3. Press System Info.

4. For S539 and X915, press Network on the system info page.
2 R27/R28/S532 1. Press ✳2396# on the keypad to enter the administrator page.

2. Press 1 on the keypad.
3 E16/E18 1. Keep pressing on a random place on the device’s initial screen for about five seconds.

2. Enter admin, the default system PIN code.
4 X912 1. Press the Key icon on the screen or the keypad.

2. Enter 2396, the default system PIN code.

3. Press the Dial icon on the keypad.

Devices without Numerical Keys or Touch Screens

Check IP address through automatic IP announcement.

No. Model Process
1 R20A/E11/E12 Hold the Call button for several seconds until the status LED turns blue.
2 E21/DB01 Hold the push button for about five seconds.
3 R20K Press ✳3258✳.
4 R20B Hold the first push button for about five seconds.
5 E20S Power on and connect the device to the network.

Note

You can also obtain the device’s IP address using the Akuvox IP scanner.

Download IP scanner:
https://knowledge.akuvox.com/docs/akuvox-ip-scanner?highlight=IP

Check IP Address of Akuvox Indoor Monitors

IP address(es) can be obtained on Akuvox indoor monitors. With the IP address, you can log into the device web interface for configuration, troubleshooting, and more.

The routes may vary by model.

In this part, C313 is taken as an example.

Model Routes
C313 More > Status > Network
C315 More > System Info > Network
C319/S567/S563/S562/IT88/IT83/X933 Settings > System Info > Network
S565 More > Settings > System Info > Network

Exception

To check the IP address of S560, press the # key for about 5 seconds and the device will automatically broadcast its IP address.

1.To enter the system information screen, press More and then Status.

2.To check the IP address, press Network.

Note

You can also obtain the device’s IP address using the Akuvox IP scanner.

Download IP scanner:
https://knowledge.akuvox.com/docs/akuvox-ip-scanner?highlight=IP

Check IP Address of Access Control Terminals

Model Process
A01/A02/A03/A08 Press the Reset button on the device’s back.

The device will announce the IP address automatically.
A05/A094 By IP scanner.

Obtain IP Address via IP Scanner

IP scanner allows you to search the device IP address(es) and to perform targeted device reboot, reset, network setting, etc.

Note

• Installation Requirements:
◦ Windows 7 operating system (64 bits) or above.
◦ Turn off the firewall on your personal computer.

Installation

1. Decompress the rar. file downloaded.
2. Double-click on the setup.exe file.

3. Go through the installation process.

a. Click Next to start the installation.

b. Check to accept the terms of the license agreement, and click Next.

c. Enter User Name and Company Name, and click Next.

d. Click Finish to install the IP scanner successfully. The software icon will appear on the desktop.

Obtain IP Address

Note

To obtain the device IP address, your personal computer should be in the same LAN as the device.

• When there are only a few devices, check the desired device IP directly on the home page.

Click Refresh to update the changes when the device information does not show up.

• When there are many devices, click Search after entering the specific MAC Address, Model, Room Number, or Firmware Version in the search box.

Additional Features

Apart from checking IP address(es), you can export device information and perform targeted device network settings and web interface access, reboot, and reset.

• Export device information in CSV. file by clicking on Export.

• To enter the setting page by clicking on the desired IP address for the following advanced features.

Note

Before applying the following changes, enter the User Name and Password. The default is admin.

• Change network setting
• Reboot
• Reset
◦ Change network settings by enabling or disabling DHCP and then clicking on Update.

◦ Reboot the device by clicking on Reboot.
◦ Reset the device by clicking on Reset.

◦ Access the device web interface by clicking on Browser.

Log into Device Web Interface

Enter the device IP address in a browser, and you can log into the device web interface for configuration, troubleshooting, and more.

• To check the IP address of different door phones, please refer to:

Check IP Address of Akuvox Door Phones

• To check the IP address of different indoor monitors, please refer to:

Check IP Address of Akuvox Indoor Monitors

Fill in the username and password to log in. The default is admin.

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