This is a user guide for CMSClient version V1.00.00.47, it’s applied to software version is equal or newer than V1.00.00.47. If you are running older version (e.g. V1.00.00.46, V1.00.00.45), please download and upgrade your existing one to the latest. It should be noted that Yoosee has no app be compatible with Windows smartphone. If you have a smartphone running Windows OS, obviously you can not use Yoosee camera. The Yoosee software team will not release App for Windows based smartphone.

What CMSClient does?

CMSClient provides users a centralized video surveillance solution. It allows users to manage multiple cameras simultaneously, users can preview, record, playback, even receive alarm alerts by using it.  Users also can change yoosee camera’s network settings (such as IP address, gateway, DNS), can shift recording video resolution from SD to HD, can modify camera’s password.

Installation of CMSClient software

The software doesn’t contain any virus, if your anti-virus software report virus warning, please check if you have downloaded the software from official website. The software requires permission to access your network/Internet, it uses RTSP stream protocol to communicate with cameras locally, and P2P protocol to communicate with Internet cameras. When installing the software, ensuring it allows to pass Windows firewall.  The software will keep communicating with remote servers intending to establish P2P connection, it doesn’t spy your video, doesn’t transmit/upload any video clips to remote servers.

Logon CMSClient Software

CMSClient software now allows users to login through three different types of account.

• Admin login: local login, don’t require users to register an account. No need to input password, click “OK” to login immediately. The software can automatically discover local cameras, but can not discover Internet cameras.
• Phone Number login: remote login with your registered yoosee account, after logon, the software will list added cameras in your account.
• Mail/user ID login: remote login with your registered yoosee account, after logon, the software will list added cameras belongs to your account.

Moreover, select either “Phone number login” or “Mail/user ID login”, the software can receive motion detection (or sensor triggered) alert to computer. When motion detection alarm occurs, the software will pop-up a new window automatically to alert users, it also can play selectable audible automatically to remind users.

How to add Yoosee Cameras?

After logon, CMSClient will automatically discover local connected cameras, click “Add all” to add them into your software. Please note the displayed p2p password and rtsp password default is “qwe123”, it’s an incorrect password, just ignore them.

Except adding automatically, users can click “+” icon on the left bottom to manually add cameras. In “Device manager” window, local connected cameras will be listed on the left column, click “>>” button can add to software which will appear in right column. Click “Manual add device”, you can add local connected cameras via entering device ID, device password, RTSP password. Click”Add shared device” to add cameras as a guest user. In pop-up windows, you should paste the shared link. To know how to get shared link, you can read this article – How to use Yoosee App’s sharing function?

How to use CMSClient software?

Once you added devices to software, you’re able to use each functions of it. Select device you want to manage, right click mouse will pop-up a menu list.

• Device property: change camera name, device password, rtsp password and group.
• Delete node: delete camera from this list/software.
• Start monitoring: start to preview real-time video (if it shows you a crying face, it means password is incorrect)
• Smooth/standard definition/high definition: before click start monitoring, you should choose default image resolution, smooth equals low resolution, standard definition equals VGA (640×480), HD equals 1280×720 or 1920×1080.
• IPC config: you’re able to tweak camera’s network settings (e.g. IP address, DNS), record video resolution (SD, or HD), password.  It only works on the premise that your camera’s password is correct. If you encounter “network timeout” “permission error” “password incorrect” error, to solve this, you need to logon software with yoosee registered account.

CMSClient Playback Function

You’re able to playback recorded video clips right from your computer. The CMSClient can only allows users to play remotely and locally recorded video clips, but also can allow you convert them to friendly .mp4 files which can be recognized and played by regular media players.

Click “Search” button on the left top, the camera can search files, click the file name to playback. Additionally, you can click folder icon to open a file to play it. All yoosee camera will record video with .av file extension. These raw files can not be recognized or played by regular media players, you can use the converter which the software has included to convert .av files to .mp4 files.

If you don’t want to install and use CMSClient software, still want to play .av files in another computer, you can read this article – How to play .264 video files from IP cameras/DVRs/NVRs?

CMSClient software is a powerful video surveillance management tool, it includes other function to provide a great flexibility. Click gear icon on the top of software, it will pop-up a “CMS config” window.

• File save path: select the folder path to store recorded video footage.
• Reserve space: allowing users to modify reserved space for video storage in your HDD.
• Record time for package: the time length to patch a video file when recording video. If the value is “60” min, the software will patch/generate a video file in every hour when software is recording on computer.
• Cycle record: turn on/off over-write function, automatically erase/overwrite HDD when space is full.
• Auto start record when monitoring: record video while watch video stream.
• Connect all of device automatically: automatically display video for all cameras/channels after logon software.
• Render mode: Directdraw, GDI
• Monitor: auto, rtsp, p2p
• Message notification: choose whether receiving message notification or not when there is a motion detection alarm.

If you logon software with registered yoosee account, the software will have “Alarm trigger” option. This open allows you to select time length of pop-up video when alarm occurs. You’re able to choose different audio files, the computer will play the audio to remind users.

<p>The post User guide for Yoosee App PC Software – CMSClient first appeared on NVR IPCAMERA SECURITY.</p>

We can talk directly on phone app for asking courier to put package to a certain place you point, and hear sound from app or TV monitor connected to NVR

We could be alerted any time a person enter your property by receiving push notification from free phone APP, and the alarm light will be triggered to drive away the suspicious objects ( Note: APP has No Monthly Fees)

High Resolution 2592 X 1944 pixel to provide your vivid and clear image no matter in day or night, and IP 67 Waterproof to withstand Changeable Weather like Snowy/Rainy Day

We can customize the surveillance area or set a line for human/vehicle, and the alarm alerts will be triggered when detecting human/vehicle crossing the line or intruding the alarm area （These function may only work with Hiseeu NVR）

Version 2020-2022 PoE System FAQs in total

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Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

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Important Notes:

These FAQs are only adaptable to following Models NVR Model : H5-NVR-P-8,

Camera Model: HB215-PA, HB212-PA, HB915B-PA

Mobile Phone APP: XMEye Pro         PC Client :VMS

Hisseu PoE Camera System User Guide v1

Contents:

A:  Forget NVR Password?

B:  Add Device on PC Client Software (VMS）?

C:  How to Sign up account on Mobile APP (XMEye Pro) ?

D:  Add Device on Mobile Phone APP (XMEye Pro)?

E:  How to enable Alarm Notifications on APP XMEye Pro?

F:  Configure Offline Camera or Add a New Camera?

G:  No Video Display on TV Monitor Or Blank Screen?

H:  Why DVR/NVR can’t record or playback video?

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Detail Solutions:

A:  Forget NVR Password?

1. Please click the mouse from the home screen, and “Logo Out–>Log Out”

2. Right click the mouse again, click “ Main Menu”–> “Forget password –> Forget answer”, you will see the “QR Code”

3. Please open your mobile APP “XMeye Pro”

（1）Click the Scan icon on the top left corner

（2）Scan the “CAPTCHA” on the TV monitor, then you will get a code from the mobile phone APP or from your email, and enter the code into “CAPTCHA”, so you will be able to reset the password on the Monitor connected to DVR

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B: Add Device on PC Client Software (VMS）?

VMS download link:

For Windows （2023 newest version）

https://download.xm030.cn/d/MDAwMDE0OTM=

For Mac ( 2022 version)

https://download.xm030.cn/d/MDAwMDA2NDA=

1. Download PC Client “VMS” and installed

2. Login with the default User Name and Password. Click “SIGN IN”.

Default User name is: admin

Default Password is: admin

3. Navigate to “Device Manager”–>”Manual Add”

4. Login Type: Cloud ID Device Name:

Name Your Device as you like

Cloud ID : Device Serial Number. We need to go to the TV Monitor connected to the NVR , and find out the information on TV Monitor UI, then right click the mouse to navigate to the path of “Main Menu–>Advanced–>Version” to find out the information “serial number”

User Name and password: Input the user name and password that you created for the NVR , and we also need to find this from the Monitor UI.

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5. Navigate to “Live View”, Click on the device name(serial number), then select “Open All By Sub Stream”

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C:  How to Sign up account on Mobile APP (XMEye Pro) ?

Please follow these instructions to sign up for an account via your mobile number.

1. Click on Sign Up

2. Sign Up by email or Select Mobile Number

3. Select the correct country code +1, input your mobile number and click on “Get code”

4. A code will be sent to the mobile phone number, input the verification code and continue.

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D:  Add Device on Mobile Phone APP (XMEye Pro)?

Steps:

–>1. Please connect the NVR/DVR box to your Router via Network Cable; (Some customers think it can support WIFI connection, while wired systems only support wired router connection, and have to be wired to router via ethernet cable)

–>2. Go to Monitor UI Interface, and Navigate to “Main Menu > Network > Net Service”, if the “Cloud Status” shows connected, means NVR/DVR is online (Please skip step3),

–>3. If the cloud status shows “Probing DNS”, Please Navigate to “Main Menu > Network > Check the icon of “Enable DHCP”–>Apply;

–>Reboot the DVR by unplugging the power adapter and re-plug it, then double-check the cloud status ( only cloud status shows )

–>4. Go to your TV Monitor, navigate to “Main Menu–>Advanced–>Version”–> You will see the serial number.

The QR code contains Serial number info. We need this information after we add the device to mobile phone APP

–>5. Open the mobile APP “XMeye Pro” and register an account by your email first

–>6. Click”+” to add device–>Choose “NVR”

Device Serial Number: Click the “Scan” icon to Scan QR Code On the NVR UI Interface (Main Menu–Advanced–Version), (QR code contains username and password)

No need to input the username and password manually.

And click “OK”, and go back to the Device page on App,and you will see the device shows status:online ,

E:  How to enable Alarm Notifications on APP XMEye Pro?

1.Make the Alarm setting is already set on Monitor UI Interface

2. Please right-click mouse and navigate to “Main Menu–> Alarm–>Motion Detect/Human Detect/Face Detect–> Enable “Mobile Reported”–>click “OK”

(Default Setting is for Channel 1, Please select “All” channels.)

2.Open “XMeye Pro” mobile App, and navigate to “Event–>Device (the one you named)–>Enable “Allow Notifications”

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F:  Configure Offline Camera or Add a New Camera?

—>1. After connect the camera to NVR via network cable, if the camera power on properly, the camera’s indicator light should be blinking.(see picture attached)

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When you cover the camera’s photocell or put the camera in dark place, the infrared LED should turn on red color.

—>2. If camera powered on properly please follow below instructions.

1.Right-click mouse navigate to “Quick Setup(or Channel Set) –>Cancel

2. In the second box, if any camera status is offline or not connected, please select it and click ”Delete” first

3. Click “Search”, can you see new IP address showed on the topper box?

4. Select the IP address in topper box and click Network–>Auto Assigned–>OK

5. If auto assigned successfully, please click “Add” to add the camera.

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G:  No Video Display on TV Monitor Or Blank Screen?

My UI Interface shows “No signal” or “Black Screen” ？

We need to divert this issue into two situations:

1.NVR Indicator light is on:

(1) Cause: The camera system’s video output resolution is 1080P. If your TV monitor resolution is below 1080P, this issue will occur.

Steps:

Please right-click and hold your mouse for over 10 seconds to see if the system can reboot or not. Or, please try to connect the system to another TV monitor with a higher resolution (above 1080P)

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(2) Cause: The hard disk drive inside of the DVR box is broken, and use the screwdriver to open the DVR box to unplug the wires of the hard disk drive, and reboot the DVR to have a try. If the DVR box can be rebooted after unplugging the wires of the hard disk drive(HDD), which means the HDD is having an issue, and needs a replacement, plz contact email love@hiseeu.com for replacement HDD

After steps, if the thing still cann’t be resolved, which means the NVR box is broken, plz contact email love@hiseeu.com for replacement NVR box if their warranty is still 1 year

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2.NVR Indicator light is off:

(1) Cause: The power adapter 52V 2.5 A connected to the NVR box is broken

Step: Use another power supply 52V 2.5 A to power on the NVR unit to have a try ( If you do not have a spare one, can contact us to buy a new one or we send you a new one if your warranty is still under 1 year )

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(2) Cause: The hard disk drive inside of the NVR box is broken Step: Use the screwdriver to open the NVR box to unplug the wires of the hard disk drive, and reboot the DVR to have a try. If the NVR box can be rebooted after unplugging the wires of the hard disk drive(HDD), which means the HDD is broken, and needs a HDD replacement, plz contact email love@hiseeu.com for replacement HDD

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H:Why DVR/NVR can’t record or playback video?

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If HDD(Hard disk drive) is having issue or something wrong with record setting, the DVR can’t record/playback the video

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1.Check if the hard drive status is normal or error

Navigate to NVR/DVR Monitor UI Interface: Navigate to “Main Menu–>Advanced–>HDD info”

If status shows “Error” or No hard drive info , which means the hard drive is broken. (need to replace hard dirve)

2.Check the record plan is set up for 24/7 continuous recording

Navigate to “Main Menu–>Record Conf”

Channel : select “All”

Period: “00:00-24:00”

Select “Regular”

3. Please make sure the HDD was set up to “Overwrite”. (if it was set to “stop”, the system would stop recording when the storage is full)

Navigate to “Main Menu–>General–>Storage Full”

Add Device on Guard Station PC Client Software

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0  

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Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

Add Cameras to NVR or PoE Switch (Router)

Add Cameras to NVR/ PoE Switch or Router

1. Add camera via NVR PoE Port

• If the camera is connected to NVR PoE port directly, the IP address

range should be modified to “172.16.0.X” (X is between 2 to 255)

Please right-click mouse and navigate to Camera

For brand new camera (password is 123456 by default), NVR will detect

and add camera automatically.

If the camera’s user name or password has been changed, you are required to input the info manually.

Move the mouse to the status icon , you will see the error message. “Offline [incorrect Username to Password]”

Please click on the edit icon to input password manually and click on “OK” to continue.

2.Add Camera to NVR via PoE Switch or Router

NVR will detect the camera under the same WLAN and list IPC here

• Click on plug icon to add the camera. If the camera has default user name: admin, password: 123456.

NVR will add it automatically.

• If the camera’s password has been changed, please click on the setting icon to modify the info.

• In this situation, the camera IP address range should be the same as NVR’s IP range

(You can check NVR IP by navigating to Network>Basic> TCP/IP). If not, please contact the technician to modify the camera’s IP first.

Camera Not working

Camera not working?

1.(Port issue) Insert the camera to another port of the NVR to have a try, and wait at least 5 minutes

2. (Camera issue) Make sure if the camera infrared light will turn on red or not in the night time

3. Also plz right click your mouse to “Menu-Camera”, and take a photo of this whole page and send it to us

（Check how many cameras are discovered）

Also go back to the home screen and Check connection status, to see if it shows” Network disconnected” or “incorrect user name and password”

Device Offline on APP or NVR?

Device Offline on APP or NVR?

If the device shows offline on mobile phone app  “Guard Viewer” , we need to make sure the NVR is connected to network perfectly or not

Go next to your Monitor that connected to NVR, and check out the network status

first navigate to this path first : “Menu–Network–Basic–P2P” , also check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” . After that, go back to “P2P” and check if the device status is online or not

Also , please make sure the PPPOE needs to be disabled, plz navigate to “Network–Advanced–PPPoE”

Enable Alarm light on Each Camera?

Enable Alarm light on Each Camera?

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(Alarm light would only work during the night time when the alarm was triggered)

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1. Set up the Alarm light First Right-click your mouse to “Menu– VCA — Intrusion Detection/Crossing Line Detection– Triggered Actions” , and draw the rules for the alarm type

After you set up an alarm type (Like”Intrusion Detection”, or “Crossing Line Detection”), Click on “Alarm Linkage”, you will have the option to Enable “Alarm Light” (Spotlight is only Available During the Night)

2. Enable Alarm Light on “Triggered Action– Alarm Light” for each channel, and Click “OK”

Forget NVR Password？

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2.If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer) by navigate to “Me–General–Forget Device Password”

3.Scan the above QR code by app and the security code will be sent to your email address.

4. Enter the security code from email to reset the password

Additionally, If you the email doesn’t belong to you, plz contact us at love@hiseeu.com for more support

Add Device to APP(Guard Viewer)

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Auto add is not suggested. Please tap on “Later” if you see this message box.

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In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1.  Please Tap on “ Menu” icon> Tap on “Devices”> “Add”,

2. Tap on “Scan”> “OK” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online   and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at Love@Hiseeu.com   

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here.   • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4.Add NVR by scanning device QR code and click on “save”

5.   Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6. Select the device and tap on “Start Live View”

Human Tracking/Detect for Model PK-4YHD985-CT ?

1.To enable human tracking , Set preset point “21”. Here is the video link for your reference: https://www.amazon.com/live/video/07adae4ec34a47618bd754cc6c1f8966?ref_=dp_vse_ibvc1

2.To enable human detection, plz go to this path “Menu–Alarm-Motion” , and choose the camera you want, to enable it

(This doesn’t support customize area)

No Video on TV Monitor or blank Screen?

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The camera system video output resolution is 1080P, if your TV monitor resolution below that will occur this issue.

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If possible, could you please try to connect the system to another TV monitor with a higher resolution(above 1080P).

Or, please hold your mouse wheel over 10seconds to see if the system can reboot or not.

If not, plz contact us for further support

How to share Device to others via APP Guard Viewer?

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One device linked to One User ONLY. The NVR system ONLY can be controlled by one authorized account, who can share the device with others in order to prevent attacking or hacking.

For admin user, please follow the instructions to share the device with others:

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1.Type on “Menu Icon ” and navigate to “Devices”

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2.Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

(1) Share device by typing in the user name you wanted to share with and selecting function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigate to “Devices”

(2) Share device by generate a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

Download the mobile APP and Sign up for an Account

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1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

<p>The post Hisseu PoE Camera System User Guide v1 first appeared on NVR IPCAMERA SECURITY.</p>

<p>The post XMEYE NVR Installation Guide first appeared on NVR IPCAMERA SECURITY.</p>

Issue:

A password has been set on a camera and neither the customer nor integrator knows it.

For best results see the below:

• Once a nonce file has been generated, do not do anything with the camera (i.e. power cycle it) until you are ready to apply the key files. If the camera was power down before the reset code was applied then a new Noncefile will have to be generated and reapplied.
• Nonce files are valid for approximately 24 hours. If it does not work reach out to technical support.
• Directly connect to the camera with a PoE injector for the best results.
• Disable any firewall or security software on the workstation.
• Disable sub-interfaces on the Ethernet adapter
• Disable any wireless adapters.
• IMPORTANT: If the camera says “Inaccessible” your workstation is not in the same network range as the camera. Change the workstation to match the camera and delete IP address from the “Advanced TCP/IP Setting” menu. Relaunch AV IP Utility and it should say “Pwd Protected.”
• IMPORTANT: We have encountered issues resetting passwords over Ubiquiti Wireless networks. If a password reset fails, connect directly to the same physical switch as the camera.
• IMPORTANT: For Verint Systems, remove the camera from the VMS then attempt a password reset. Password resets performed while connected to a Verint system have failed.

Resolution:

1. Download and install AV IP Utility: https://sales.arecontvision.com/software.php
2. Click on a camera. If needing a password reset for multiple cameras, press CTRL and click on each camera needed. It/They should be highlighted blue.
3. Click Passwords > Reset Passwords > Create Nonce / Magic Code File.
4. Save and email this file to Technical Support (support@arecontvision.com).
   • Do not do anything else with the camera until you upload the file provided by Technical Support.
5. Click Passwords > Reset Passwords > Reset Passwords.
   
6. Click Yes.
7. Click OK.
8. Locate the key that was provided by Technical Support and click Open.
9. The camera status should change from Pwd Protected to Accessible within 30 seconds.
10. If the password reset fails you will need to follow the instructions here: Password Reset Failure

Arecont Vision Password Reset

Password Reset Failure

<p>The post Arecont Vision Password Reset first appeared on NVR IPCAMERA SECURITY.</p>

Here is the list of Problems with Swann Security Cameras and their solution:

Problem -1                                               

Swann Camera Not Recording Motion

1.    Lens is blocked

The desired view could be blocked from the camera’s line of sight by objects.

Solution      

Examine the area around the camera and remove any potential obstructions. If that isn’t the case, try relocating the camera to a more open space where there aren’t many things blocking the view.

2.    Low-Traffic Area

There may be little to no movement seen to the camera if the motion sensor only functions sometimes.

Solution                      

The best results will be obtained by moving the camera to an area with plenty of traffic.

3.    Motion Sensor Malfunction

Clean the lens of the motion sensor if it does not respond to the motion that is right in front of the camera lens.

Solution

Examine the motion sensor for any kind of damage if it is still not responding. If there has been damage, replacement or repair may be required.

4.    The Internet Connection Is Not Stable

The video upload will fail if the Internet connection drops while the file is still in the process of being uploaded.

Solution

• To improve the connection, you can try to:
• Test your internet connection via speedtest.net
• Connect the camera to a stronger Wi-Fi signal
• If you find any issue with your internet connection, please contact your service provider to find out the root cause

• The Camera Runs Out Of Memory

When your device is running out of memory, it will record shorter videos.

Solution

Restart your device by reinstalling Swann.

Or

Open the ‘System Set’ menu and select the Time/Date. Confirm that the time and date is set correctly. Under the ‘Record Set’ menu and set ‘Over Write’ to ‘Yes’. Remember that the DVR will not record motion if the hard drive is full.

6.    The Camera Moves

If you turn on “Pause Detection when moving”, swann will stop recording videos when the Camera device moves.

Solution

You can disable this setting from your Camera device.

Swann Security Camera will not turn on

More: Swann Security Password Reset All Model

Problem -2

Not turning on is a Swann security camera

1.    The Wi-Fi Connection Is Not Successful

Solution

Check your router and confirm that your Wi-Fi password is accurate to ensure that the connection is successful. Reset the router and try again when it has come back online if the camera is still having trouble connecting to Wi-Fi.

2.    There Are No Lights Indicating Power

Solution

Press the power button to restart the camera, then wait around 5 seconds before hitting it once again. Press the back-mounted reset button to restart the camera (use a pin to press it).

Problem -3

Camera Quality Is Grainy

1.    Camera Lens is Dirty

Solution

Use a clean cloth and a mild cleaning agent if the camera’s lens is filthy. Apply a little quantity of cleaning solution on the cloth, then gently wipe the lens in circular movements to remove any impurities. Dry off the solution, then switch on the camera and start recording once more.

2.    Whitewashed Image

Solution

A whitewash might be to blame if the image quality appears white or washed out. When intense light is shone through the camera lens and obscures the scene, whitewash might happen. If there is any surrounding illumination, check it and adjust your cameras or turn down the surrounding lights.

More: Swann Latest Firmware Files Guide

Problem -4

Swann Not Recording At Night

1.    Lighting

Solution

The receptors in a camera can be harmed by bright lights that are too near to the lens or that are shining straight into it. Turn off any outside lighting that can affect the operation of the night vision system. If the problem persists, inspect it for damage and replace it as necessary.

2.    Infrared LEDs

Solution

It’s possible that the camera’s infrared LEDs aren’t creating enough light for it to capture a clean image. Verify the LEDs are working correctly and look for any broken connections to make any necessary repairs or replacements.

Problem -5

Swann Camera Not Connecting

Solution

Verify your router and that the Wi-Fi password you entered is accurate. Because case-sensitivity applies, it’s possible that you misread a character or capitalized the wrong letter and your Swann camera was unable to connect to your router.

The camera might not be inside the router’s coverage range. To maintain a stable connection, place the router and the camera(s) close to one another.

Reset or restart your router and give it another go if the Wi-Fi connection to the camera is still problematic. It could be an issue with the ISP. Using the advice provided below, you can reset the camera to factory settings if you think it is malfunctioning.

Problem -6

Swann Camera Black Screen

Solution

Some Swann cam customers report dark screens or blank videos while using their cameras at night. If the camera keeps recording and functions normally during the day or if you place a lamp or other light source where it should be recording, it may not have infrared night vision.

Perhaps you just forgot to activate the IR. Check the camera’s settings and turn on the infrared light to fix this. If not, an IR cut filter might not be included in the infrared night vision camera.

Additionally, it can have a broken IR sensor. Depending on the extent of the damage or the remaining time on the item’s warranty, you might need to either have the gadget repaired by a specialist or replaced entirely.

Off-warranty products might require some repair and finagling from third-party repairmen but this means it’s now outside the jurisdiction of Swann.

Problem -7

Swann Playback Not Working

Solution

Tap the “Playback” symbol, then the “Camera” icon, and then enter the start and finish times to playback a video. Search recordings on the recorder by tapping “Start Playback” underneath the calendar.

Videos occasionally have blue lines to indicate they were recorded, but when you try to play them, you receive an “open failed” error message. Inadequate setups, a lack of available storage, damaged video files, and defective DVR components might all be at blame for this.

The most recent software upgrade can possibly be to blame for this. Users of iPhones are the ones most impacted, although Android users are also impacted. If there is an issue, speak to a Swann specialist or think about replacing.

Problem -8

Swann Playback Not Working On IPhone

1.    Swann Security app Crashes or Not Working on Iphone

Solution

1. Close and restart the Swann Security app on iPhone:

Restarting the Swann Security app helps clear any minor glitches from the app’s cache. Here’s how to quit and restart the Swann Security app on your iPhone:

1. Swipe up from the bottom to the middle of your screen until the App Switcher opens.
2. Locate the Swann Security app.
3. Swipe the Swann Security app up to close it. Close the rest of your background apps is the same way.
4. Restart your iPhone to apply the recent changes and refresh the system.
5. Update Swann Security app to the Latest Version for iOS:
   1. Goto the AppStore on your iPhone screen.
   2. Search for Swann Security. Once you see it, select “Open”.
   3. If an update is available, an “Update” option displays.
6. Uninstall and reinstall Swann Security iPhone app:

Uninstalling Swann Security from your iPhone will clear cache and data from the application, delete any temporary files and data that might have been corrupted and caused the Swann Security app to crash or not work. After deleting, go back to the App Store to download and reinstall Swann Security on your iPhone.

4. Update your iPhone to the latest iOS version available:

Installing the latest iOS version will likely solve the problem if it’s caused by system issues in the older iOS version. Steps: Tap Settings » General » Software Update.

5. Other options

Contact Swann Security Customer Support or visit the Swann Security Contact page to report the issue and get assistance.

2.    IPhone app Unable To Connect to Server or Internet Connection Issues

Solution

1. Reset network settings:

Follow these steps to resolve network connectivity issues on Swann Security app for iPhone:

1. On your iPhone, Go to “Settings” » “General” » “Reset” » “Reset Network Settings”.
2. Enter your device passcode.
3. Then tap the option to confirm Reset Network Settings.
4. This action will reset your network configurations and restore the default settings. Your Wi-Fi networks and server settings will be deleted.
5. Turn off your VPN in your Settings Menu:
   1. If you use a VPN, it might be the issue. Turn it in the Settings app under “General” » “VPN”.
   2. If the VPN keeps turning itself back on after you turned it off, go to Settings » “General” » “VPN”. Click on your VPN provider and then click “Delete VPN”.

How to Reset Swann Camera?

To reset Swann Camera models NHD-805/806/810/811/815/815AF/816/817/818/819, here’s how to go about it. Locate the reset button. You might need to use a reset key or a pin in order to press it for 10 seconds to start the reset process.

Disconnect the camera from the NVR first before resetting it. You’ll also need to remove it from the PoE switch or power adapter to turn it off completely. Some devices require a pin or cable key to access the small reset button.

<p>The post Problems with Swann Security Cameras first appeared on NVR IPCAMERA SECURITY.</p>

The software is easy to deploy and operate, suitable for smalland medium-size applications such as for super market, parking lot and residential area.For more details, see datasheet.

Directly connected camera: Camera that is directly managed by the software (in comparison with NVR connected camera).
NVR connected camera: Camera that is managed by the software via an NVR (in comparison with directly connected camera).
IPC: IPC, IP camera and camera refer to the same thing in this manual.
PC: The computer that runs the software, also mentioned in this manual as the client.

NOTE：

The 64-bit OS and software are recommended. Live view and playback consumes RAM, and the 32-bit software has a relatively small RAM. When RAM is running low, the software will be unable to play more channels of live or recorded videos, and it will display a message indicating insufficient RAM.

Installation and Startup 

1. Double-click the .exe file, and follow the wizard to complete the installation.
2. When installation is complete, double-click the shortcut icon to start the software.
3. Log in with the default username/password (admin/123456).
4. You see the main page when logged in. The main page includes the control panel, some functional buttons and the system menu.

NOTE：

• The default password is intended only for the first login. For security, please set a strong password when logged in (see User Management). A strong password shall include at least nine characters comprising all three types: digits, letters, and special characters. Please keep the password safe and change it regularly.
• The password for admin (123456 or others) does not change after an upgrade or a reinstall of the software.
• For first time use, a config wizard will guide you to add devices and start live view. The wizard uses the default username (admin/123456) to add devices.

GUI Introduction 

The main page is displayed after you log in. The main page consists of the control panel and some functional buttons.

The control panel includes the Common and Basic/Smart areas. Click an icon to access the corresponding module. You may drag an icon to change its position with another icon.

Click the buttons in the top right corner:

Icon	Description
	Menu. Click an icon on the menu to access the corresponding module.
	Change appearance. You can choose the light or the dark theme color for the client.
	Switch account.
	Lock the GUI
	Open configuration wizard, user manual, view version number and update information. Note: If updates are available, you can click to view details and download the new version.

The buttons in the bottom left corner: 

Icon	Description
	View realtime alarms, turn on/off alarm sound, enable/disable alarm-triggered live video.
	View alarm triggered live video.
	Download recording.
	View and manage download tasks.

Device Management 

Devices include encoding devices, decoding devices, cloud devices, access control devicesand network keyboards.

The software supports up to 64 local devices and 64 cloud devices, up to 512 local channels and 512 cloud channels.

Encoding Device 

Add Device 

Encoding devices include IPC (also referred to as IP camera,camera, or video channelin this manual), Network Video Recorder (NVR)and hybrid NVR.

NOTE:

• Managing a device with different management software programs may cause unexpected problems.
• Please always add devices as admin (enter username “admin”).

Click Device Managementon the control paneland then follow the steps:

1. Click Device > Encoding Device. The page is divided into two areas with two lists:

• Online Device list: The software searches online devices and refreshes automatically. Note: The discovered devices are not added yet, and you need to add them manually (see step 2).
• Managed Device list: lists devices that have been added to the software.

2. On the Online Device list, select device(s) and then click Add. You may add devices to different groups.

The software uses the default username (admin/123456) to add a device. If the password of a device has been changed and is not 123456, you need to change the password in step 3.

In the Online Device list, you may:

• Click Refreshto refresh the list.
• Click Search Configto specify a network segment to search.
• Right-click a device to visit itsWeb interface.

3. On the Managed Device list, check the status of the added devices and do the following:

To	How To
Add device	1) Click Add. 2) Choose a mode. The device username (admin) and password are always required, regardless of the mode you choose. IP/Domain: Add a device with a known IP address. IP Segment: Add multiple devices with continuous IP addresses. MyDDNS: DDNS must be enabled on the device and port mapping must be completed beforehand. See Appendix for details. 3) Click Add to add to the default group, or Add to Group to add to a specified group.
Edit Device	Select device(s) and then click Edit. This button is especially useful when you want to set the same username and password for adding multiple devices.
Delete device	Select device(s) and then click Delete. The deleted online devices are still on the Online Device list.
Sync time	Click TimeSync to sync your PC’s system time to the selected devices.
View device status	Click Status to view device online/offline status, alarm subscription status, recording status, and storage medium status. You may refresh manually or set an interval to refresh automatically.
Use buttons in the Operation column	: Edit device name, IP address, username/password. If the device status is Offline(incorrect username or password), click this button and change the password to the actual password. You may also double-click to edit a device.  : Configure image, encoding and OSD settings of a device (see Configure an Encoding Device).  : Visit the Web interface of the device.  : Restart device.

Configure Device 

On the Managed Device list, click  for an online device to configure image, encoding,OSD and temperature measurement settings without opening the Web interface of the device.

NOTE:

• This function requires device support and it may be unavailable if the device version is too low.
• Temperature measurement parameters are available to thermal cameras only.
• The configurations displayed may vary with device version and how the device is managed.
• For detailed explanations of image, encoding, OSD and temperature measurement parameters, please see device user manual.
• OSD configuration is not available on Mac OS.

The changed image and OSD settings take effect immediately. Encoding and temperature measurement settings must be saved first before they take effect.

For an NVR, you need to select a camera from the drop-down list.

When configuring OSD, you can double-click the image to display in full screen; the blue boxes (Area1, 2 …) appear only in the preview and do not display on the live view image. You can drag an OSD to relocate it.

Group Management 

You can create groups and manage cameras in different groups.

1. Add a group. 

2. Import cameras to the group. 

To import cameras: click the group on the right, select cameras on the left, and then click Import Selected. To import all cameras, click Import All.

To remove a camera from a group, place the mouse pointer on the camera and click Delete.

To rename a camera in a group, place the mouse pointer on the camera and click Rename.

Decoding Device 

You need to add device before you can use the video wall function. The steps are similar to adding device. See Add Device for reference.

Note:Add device as admin.

Cloud Device 

The software can manage up to 64 cloud devices simultaneously, including your own devices and devices shared from other cloud accounts. If the total number of cloud devices exceeds the limit,
you can click Device Details and use the Add Manage or Cancel button to specify the cloud devices you want to manage.

Click Device Management on the control panel and then follow the steps.

1. Click Device > Cloud Device.
2. Click Register to sign up for a cloud account; if you already have one, proceed to step 3.
3. Enter your username and password for your cloud account, and then click Login. Devices under your cloud account are listed, including your cloud devices (under My Cloud Device) and devices shared from other cloud accounts (under Shared Cloud Device).

Use the buttons under Operation to edit device name, configure image, encoding and OSD settings, open the Web interface of the device, or restart a device.

Click Cancel to cancel the management of a device without deleting the device from the cloud account.

Click TimeSync to keep a device synchronized with your PC’s system time.

Click Device Details to add, edit, delete cloud devices, to share or cancel sharing, to manage or cancel management.

Click Add to add device(s) to your cloud account (the register code required is displayed in the Web interface of the device; see device user manual for details); click Delete to delete device(s) from your cloud account.

Click Add Manage to add device(s) to the software; click Cancel to cancel management without deleting the device from the cloud account.

Double-click a device or click Edit to change the device’s name. To sync the new name to cloud, select Sync to Cloud.

Click Share to share device(s) with another cloud account. Set a sharing period and permissions as needed. The permissions are pre-configured on the device.

Click Sharing Records to view sharing history or cancel sharing(s) with other cloud accounts.

Click Cancel Sharing to cancel sharing(s) from other cloud accounts.

Access Control Device 

See Add Device for the steps to adding an access control device . Please add access control devices as admin.

Network Keyboard 

A network keyboard can be used to con trol live video , PTZ camera and sequence resource on a video wall wall.

The following steps describe how to play live video on a video wall. Before you start, refer to the keyboard user manual to connect the keyboard to your PC. And then, click Device Management on the control panel and follow the steps.

1. Add a camera. On the Camera tab, click Add, select the camera to play on the video wall and click OK. The camera appears on the list.

You will use the number (e.g., 222) later when operating the keyboard.

2. Add a video wall. On the DX Video Wall tab, click Add, select a video wall and then click OK. You need to configure video wall first. See Video Wall for details.

You will use the number (e.g., 1) later when operating the keyboard.

3. Add a sequence resource. On the Sequence Resource tab, click Add, select a sequence resource and then click OK. You need to configure sequence resource first. See Sequence Resource for details.

You will use the number (e.g., 1) later when operating the keyboard.

4. The following operations are on the network keyboard.

a. Enter the keyboard number in step 2 (e.g., 1), then press AUX4.
b. Enter the window number in the top left corner (which is 1 in both A and B), then press MON.
c. Enter the split-screen number, then press WIN. If the window is split (as in A), enter the split-screen number 3; if the window is not split (as in B), enter 1. This step is only required for playing live video on video wall. For playing sequence resource, skip this step.
d. Select the camera or sequence resource to play on the video wall.

• Live video: Enter the keyboard number in step 1(e.g., 222), then press CAM.
• Sequence resource: Enter the keyboard number in step 3 (e.g.,1),then press CAM_G.

5. After live video starts on the video wall, you can:

• Use the joystick to control the rotation of a PTZ camera, and use the Zoom and Focus buttons to control the zoom and focus.
• Use the button to switch live video to recording.

See keyboard user manual for more information.

Live View 

Click Live View on the control panel to view live video from cameras.

Play Live Video 

1. On the Camera tab, double-click a camera or drag it to a window to start live video.

2. Right-click a camera to choose a stream type, rename the camera, view/change alarm output status.

View/change alarm output status: Right-click an IPC or a channel under an NVR to view or change its alarm output status. Alarm output needs to be configured beforeh and on the device.

Or, hover the mouse on an NVR, click  to view or change the alarm output status of the NVR and all the channels under it . Click the button in the Operation column or the button on the top to change alarm status.

3. You may drag the image to play it in another window.

4. Double-click a window to maximize it, and double-click again to restore.

After maximizing a window, move your mouse to the left or right side on the live view page, and then click or to switch to the live video of previous or next channel.

5. Use the live view toolbar or window toolbar during live view.

Play Live Video by View 

By default view 

On the View tab, double-click a default view or click Play to start live video from the corresponding number of cameras on the camera list: 4 cameras for 4-split view, 9 for 9-split view, 16 for 16-split view, and 25 for 25-split view.
Take the 4-Split view as an example.

Live video from the first 4 cameras on the camera list will be played, illustrated as below.

By custom view 

Play live video from specified cameras by a custom view.

1. On the View tab, click the Add View button to create a view. You may also click View on the control panel to add a sequence resource.

2. Select a window layout. Click  to edit a custom layout, use Combine or Undo when editing.

3. Drag cameras or sequence resources to the intended windows one by one.

4. Click OK. 

5. Double-click the custom view or click Play to start live video from cameras (specified in step 3) in the corresponding windows in the layout (set in step 2).

Live View Control 

Live View Toolbar 

The live view toolbar is at the bottom of the live view window.

Live View Window Toolbar 

The window toolbar appears when you place the mouse pointer on a live view window. The toolbar is effective only to the current window.

The toolbar shows  when the camera is a PTZ camera. Click this button to open the PTZ control panel.

The toolbar shows  when the camera is a fisheye camera. Click this button to open the fisheye control panel.

The toolbar shows  when the camera is a multi-sensor camera. Click this button to enable tracking mode.

Live View Shortcut Menu 

A shortcut menu appears when you right-click a live view window. Some items on the menu provide same functions as the live view toolbar and window toolbar. Some are described in the table below.

The default stream type is auto.

• For local devices, the client chooses a stream type according to the screen layout.
• 4 windows or less: Main stream
• 4 to 16 windows(16 included): Sub stream
• More than 16 windows: Third stream
• For cloud devices, the default is third stream.

PTZ Control 

Control the rotation direction and speed, pan/tilt/zoom, focus of a PTZ camera. The software also provides other functions including 3D positioning, preset, and patrol functions.

PTZ control is available to PTZ cameras only and it may vary depending on the camera’s capability and the protocol it supports. For example, some manufacturers reserve certain presets for special use such as wiper or menu. Please refer to camera specifications before use.

PTZ Control Panel 

Click on the live view window toolbarto open the PTZ control panel, which can fold and expand.You can also move the control panel to the left by clicking .

ParamEter	Description
	Control rotation direction or stop rotation. Tip: You may also use shortcut PTZ control to rotate the camera: place the mouse pointer on the live view window, and when the shape changes to like , click and hold the left button to rotate the camera. You can enable or disable Shortcut PTZ Control under System Configuration > Audio & Video. Shortcut PTZ control is not effective when 3D positioning is enabled.
	Adjust focus and zoom.
	Control the light. Control the wiper. Control the IR. Control the heater. Control the snow removal function.
	Adjust rotation speed.
	Click the tab to enable/disable 3D positioning. With 3D positioning enabled: Click somewhere on the image, and the camera automatically rotates toward the direction. Drag the mouse from top to bottom to zoom in on the selected area. Drag from bottom to top to zoom out.
	Preset tab.
	Patrol tab.
	Auto Guard tab.

Preset 

Add a preset to save the status of a PTZ camera. When needed, you can rotate the camera to the previously set position with one click of the button. Presets are also used to set a preset patrol (see Preset Patrol).

1. Rotate the camera to the desired direction.

2. On the Preset tab, click Add Preset. Enter a preset number that is not in use; otherwise, the existing preset will be replaced by the new preset.

Preset Patrol 

The camera patrols along multiplepresets in the set order and stays at each preset for certain length of time. Because apreset patrol route consists of presets, you need to add all the needed presets first(see Preset).

1. On the Patrol tab, click Set Patrol.

2. Click Add, select a preset, and set the length of time that the camera stays at this position. Repeat this step to all the necessary presets.

3. Use the Set Top, Up, Down, Set Bottom buttons to adjust the order in which the camera patrols.

4. Click Save.

5. The patrol route appears in the patrol route list. Click Start Patrol, and the camera will patrol along the presets that you have set.

Recorded Patrol 

The user operates the camera, and meanwhile the software records the movement track and statusof the camera and saves it as a patrol route.Currently one recorded patrol route is supported.

1. Click Start Recording Patrol Route ().

2. Use the directional buttons or shortcut PTZ control to rotate the camera to desired directions and stay for the intended length of time. Adjust zoom and focus as needed.

3. Click Stop Recording Patrol Route. The recorded patrol route appears in the patrol route list (by the name 0[Recorded Patrol]).

4. Click Start Patrol (). The camera will repeat the actions you performed during the patrol.

Auto Guard 

After auto guard is enabled, the camera performs the action(start patrol or go to the preset)as configured if no operation is made during the specified time period.

Fisheye Control 

Fisheye control, set mount mode and display mode to get desired images:

• Mount: Ceiling, Wall, Desktop
• Display Mode: Original Image, 360° Panoramic+1 PTZ, 180° Panoramic, Fisheye+3 PTZ, Fisheye+4 PTZ, 360° Panoramic+6 PTZ, Fisheye+8 PTZ, Panoramic, Panoramic+3 PTZ, Panoramic+4 PTZ, Panoramic+8 PTZ (clicking Original Image switches from dewarping mode to normal mode).

The fisheye control button is available to fisheye cameras only.

• In dewarping mode, you may click a PTZ window and then use the mouse to drag the image, or zoom in/out using the scroll wheel; or click a panoramic window and then drag, zoom in or out on the demarcation area.
• Digital zoom is disabled in dewarping mode, and the digital zoom button is hidden. If you switch to dewarping mode when digital zoom is enabled, digital zoom will be disabled automatically, and the image restores its original size.
• Dewarping mode is not available when resolution is below than D1, and the fisheye control button is grayed out.
• Fisheye control is not available on Mac OS.

Tracking Mode 

Intracking mode, if you play main stream ofthe multi-sensor camera, the camera will automatically track the objects that trigger the set alarm rule.

1. Click in the live view or playback window toolbar. The window is split into multiple windows: one big window showing the panoramic image, and multiple small windows showing PTZ images. The boxes on the panoramic image match the PTZ images.

2. Perform the following operations as needed: 

• Drag a box in the panoramic image to change the range of the corresponding PTZ image.
• Scroll your mouse wheel on a box or a PTZ image to zoom in or out.

To use auto tracking function, you need to enable perimeter protection function for the camera first.

• Enabling tracking mode will disable digital zoom.
• Tracking mode is not available on Mac OS.

Sequence Display 

Sequence Resource 

Play live video from cameras in a group one by one in a window. First,you need to create a sequence resource.

Create a sequence resource 

1. On the Live View page, click the Sequence Resource tab, and then click the Add button. You may also click Sequence Resource on the control panel to add a sequence resource.

2. Complete settings in the window, including sequence resource name, sequence interval, video channels to include, stream type, preset (PTZ camera). Click the Top, Up, Down and Bottom buttons to adjust the sequence as needed.

3. Click OK.

Play a sequence resource 

Double-click the sequence resource on the Sequence Resource tab to start sequence display.

Sequence View 

Sequence a default view 

Play live video from cameras on thecamera list in sequence based on a default view.

1. On the View tab, click the Sequence Display button for a split view. Take 4-Split view for example.

2. Set sequence display interval. 

3. Assume there are eight cameras, and the sequence interval is set to 20 seconds. Then the sequence is illustrated as shown below.

Sequence custom views 

Play live video by custom views in sequence.

1. To create a custom view, click Add View.

2. Complete the settings in the window, including the view name, window layout, binding between the cameras/sequence resources and the windows (by dragging the cameras/sequence resources to the windows or by clicking Batch Add), stream type (for cameras only) and preset (for PTZ cameras only). Click OK when you complete the settings.

3. Repeat the above steps to create all the custom views you need.

4. Click the Sequence Display button to sequence the custom views you have created.

Recording and Playback 

Record videosand search for playback or download.

Configure a Recording Schedule 

Configure a recording schedule for an NVR to record video automatically. This function is available to NVR-connected cameras only. The recorded videos are saved on the NVR, not on the PC.

Click Recording Schedule on the control panel and then follow the steps.

Configure a 24/7 Recording Schedule 

Use the template to configure a 24/7 recording schedule.

1. Select the camera for which you want to configure a recording schedule.

2. Make sure the Enable check box is selected.

3. Click the Select button and then select the All Day template. The green on the calendar means time periods during which video will be recorded.

4. Click Save.

Customize a Recording Schedule 

Customize based on the 24/7 recording schedule.

1. Click or drag on the green to erase, or click or drag on blank areas to draw. Clicking the Clear button in the top right corner will clear all time periods.

2. In addition to the method described in step 1, you may also enter start and end times manually. Up to 8 time periods are allowed for each day.

3. After you complete the settings for a day, you may select from the drop-down list and copy the settings to other days. For example, select All.

4. Click Save to complete the configuration for the selected camera.

5. To make the same recording schedule for other cameras, click Copy To. 

In addition to the All Day and Work Day templates, you may customize 8 templates to save different recording schedules.

Record Video Manually 

Save live video to your PC as local recordingby clicking the Start Local Recording () and Stop Local Recording () buttons on the window toolbar.The storage path and video format are configured in SystemConfiguration.

Playback 

Click Playback on the control panel to search and play recordings, including device recordings and local recordings.

Play Device Recordings 

Device recordings refer to videos stored on an NVR or an SD card that is mounted on a camera.When you search for device recordings, the time displayed is same with the system time of the device, not your PC. The GUI and operations may vary with the playback type you choose. We take Normal Recording Playback for example to describe the general procedure.

1) Select the source of recording (device recording).
2) Select the playback type.
3) Select the camera(s).
4) Select or set the search time. If the device is in another time zone, please use the local time of the device.
5) Click Search.
Note:

• In step 2, you may select a sub type to search for event recordings or VCA recordings.
• In step 3, up to 16 cameras are supported if multiple selections are allowed.
• In step 4: The calendar shows search results for the selected camera(s) (blue means normal recording, and red means alarm recording). This feature is only available to Normal Recording Playback and Smart Recording Playback modes.

Play Local Recording and Image 

Search and play videos and images saved on your PC.The time of local recordings is the time of your PC.

1) Select the source of recording (local recording).
2) Select the camera(s).
3) Select or set the search time.
4) Choose to search for recordings or pictures. The default is to search for recordings.
5) Click Search.

Note:
In step 3: The calendar shows search results for the selected camera(s), and blue indicates recording on that day.

Playback Control 

Double-click a file on the right-side list to start playback; or click on the timeline to start playback from the corresponding time.

Playback Toolbar 

Playback Window Toolbar 

The window toolbar appears when the mouse pointer rests on a playing window. Operations with the toolbar are for this window only.

Table 7-1 Playback Window Toolbar

The toolbar shows  when the camera is a fisheye camera. Click this button to open the fisheye control panel.
The toolbar shows  when the camera is a multi-sensor camera. Click this button to enable tracking mode.
You can choose a stream transmission protocol (see System Configuration) according to the network environment to improve image quality.

Right-click Menu 

A menu appears when you right-click a window during playback. Many functions on the menu are same to the toolbar buttons.

Playback by View 

In normal recording playback mode, playback by view can play recordings of cameras bound to the windows in the set window layout. On the View tab, select a custom view, select a date on the calendar, and then click Search.

This function is only available to device recording.

Smart Search 

The NVR records motion in different areas of the image when recording video. Smart search allows you to locate videos that include motion in the image.

This function is available only when the software works with certain NVR models and versions.

1. On the Device tab, select Smart Recording Playback from the drop-down list. Select a camera, and then select a date on the calendar.

2. Search results appear on the timeline. The green means videos with changed images, and the green part plays at the normal speed; other irrelevant parts play at high speed.

3. By default, smart search searches the entire screen. You may click the Draw Area button (1) and then drag or click to edit the search area (covered by red grid).

4. Click the Finish Drawing button (2), adjust search sensitivity as needed, and then click the Search button (3) to search again.

Recording Download 

Download Recordings 

Use the following methods to download recordings from a device to your PC. Download progress displays in real time on the bottom toolbar.

After a search, click the Download button () under the recording list (see Playback Toolbar) to download recordings. Recording download is not available to smart search.

Choose a download speed:

a. High speed: Consumes more network bandwidth and PC performance andmay affect other services. This option is recommended for scenarios where there is no need to guarantee the normal operation of other programs or services.

b. Normal speed: Consumes less network bandwidth and PC performance and has limited impact on other services. This option is recommended for scenarios that need to guarantee adequate performance resources and network bandwidth for other programs or services.

Use the Start Clipping and Stop Clipping buttons on the window toolbar (see Playback Window Toolbar).

Use the right-click menu.

Click the Recording Download button ( ) in the lower left corner of the GUI, search device recordings and then download recording files. You can also download the recordings by time.

Manage Download Tasks 

1. Click the Task Management button ( ) in the lower left corner of the GUI to manage download tasks.

2. On the Recording Download tab, view and manage download tasks. The operations for the tasks vary with download status. You can stop download tasks, delete tasks, resume tasks, play downloaded recordings, and open a folder to view the downloaded recordings.

Stopping a download task does not delete the video that’s already downloaded to your PC.
You may set the file format and path at System Configuration > Audio & Video > Recording.
A video player is needed to play the downloaded recordings.

Video Wall 

Play video on a physical video wall.

Video wall is divided into DX video wall and decoding card video wall, depending on the device used to create the video wall.

• DX video wall: Video wall created by using a decoding device.
• Decoding card video wall: Video wall created using a decoding card on an NVR.

Add a decoding device or an NVR as admin first under Device Management > Device.
The number of video walls supported, operations allowed, and functions/features available may vary with decoding device and version.

Add a Video Wall 

Click Video Wall on the control panel. For the first time use, click and then choose a video wall type.If a video wall already exists, click  right to the video wall name to add a video wall.

1. Enter the video wall name.

2. Select the decoding device you want to use to create the video wall. The software automatically sets the video wall size and binds decoding channels to the windows. Decoding channel names appear on the screen.

3. Edit the video wall size, resolution or the binding between the decoding channels and windows. Use the Unbind All () or Bind All () button as needed.

4. Click OK. 

Note: 

• Make sure the video wall size is consistent with the physical video wall.
• Set small pixel pitch LED if necessary. The special LED width is the width of the last column; the special LED height is the height of the last row. The unit is pixel.

5. To edit or delete a video wall, click next to the video wall name.

Video Wall Operations 

Play Video on Video Wall 

Before playing video on a video wall, you can place the mouse pointer on  after an online camera to preview live video.

1. Drag cameras to windows to start live video on the video wall.

Some video walls require you to open window(s) on the screen first. The functions available may vary depending on the actual video wall, for example, you may open a window manually by dragging on the screen, automatically by choosing an existing layout, or by setting coordinates and window size.

Tip: To start live video from multiple cameras or group(s), select the cameras or group(s), click a window and then click Play on Screen or Play on Wall.

• Play on Screen: Play on one window.
• Play on Wall: Play on multiple windows.

2. To play a signal source (such as from a PC), click the Signal Source tab, and then drag the signal source to the intended window.

3. To choose a window to play alarm-triggered live video, right-click the window and click Set Alarming Window. Make sure alarm-triggered live video is configured (see Configure Alarm-Triggered Action for details). To cancel the setting, right-click the window and click Cancel Alarming Window.

Only one window can be set as the alarming window.
If the video wall is created using an NVR’s decoding card, alarm-triggered live video is only available to a camera under the NVR.

Output Audio 

Use the audio output channel of a DX device tooutput audio of a camera playing in a window or a screen. Only DX video wall created with certain DX device models supports this feature.

1. Click (1), and then select the audio channel.

2. Click a window/screen, and then click (2); or right-click and then select Turn Audio On. An icon appears in the top right corner, means the audio channel is outputting audio of the IPC in the window/screen.

3. Adjust output volume or mute the sound as needed.

Play Sequence Resource 

Play sequence resources on video wall. Three sequence modes are available: sequence video on a single window, sequence video on multiple windows, and sequence scenes.

Sequence on Single Window 

On the Sequence Resource tab,drag a sequence resource to a window.

Sequence on Multiple Windows 

On the Sequence Resource tab,select the sequence resource, click Play on Screen, and then select the windows.

Sequence Scenes 

Scene refers to video wall settings including screen layout, window, and video service (live view or sequence).The scene allows you to recall the video wall settings with one click of a button.Sequence scenes is to display different scenes according to set time.

1. Click the right-side , or click on the Scene tab to create scenes.

2. On the Scene Sequence tab, click  to create scene sequence plan.

3. Select the scenes and import them to the plan.

4. Set the sequence mode. You may choose to sequence by time interval or configure a 24-hour sequence plan.

• Sequence by interval: Display scenes one by one at set intervals, for example, 30 seconds in the figure above.
• 24-hour plan: Enable the plan, and then set the starting time. The scene will automatically display on the video wall at the set time. You may add scenes repeatedly as needed.

5. The scene sequence plan appears on the Scene Plan tab. Click Start to start scene sequence.

Other Video Wall Operations 

For more video wall operations, see the tables below.

The buttons on the toolbar are effective to all windows on the video wall.

Window control area. Buttons in this area are effective to a selected window. The actual buttons available may vary depending on the video wall type and device model.

Screen Control 

On the Screen Control tab, you can turn on/off screens including small pixel pitch LED screens.

Before you operate on the client, make sure the screen, the power distribution box (for LED screen), and the server are properly connected.

Configure Serial Port and Protocol 

Configure the serial port and protocol in accordance with the decoding device model and screen type.

Turn On or Off the Screen Automatically at a Set Time 

1. Select Turn On At or Turn Off At, and then set the time(s) when the screen automatically turns on or off.

2. Click Save. The screen will turn on or off automatically at the set time.

Turn On or Off the Screen Manually 

1. Click Turn On Screen. The screen turns on immediately.

2. Click Turn Off Screen. The screen turns off immediately.

Turn Off the Screen with Delay 

1. Select the check box for Turn Off In and then enter the time in the text box.

2. Click Turn Off Screen.

3. A message as shown below appears. The screen turns off automatically when the timer expires.

Behavior Search 

Search VCA images and recordings from an NVR.

This feature is available on certain NVR devices/versions. Currently this feature only supports Cross Line Detection and Intrusion Detection.

1. Follow the steps as illustrated on the image.

2. Perform the following operations as needed.

• Play or download the alarm video (5). The alarm video is 10 seconds long (5s before and 5s after the alarm time).
• View or save the alarm image (6). You can click the left or right arrow to view the previous or next image.
• Click (7) to switch to list mode.
• Click (8) to export search results.

Face Recognition 

View live video, alarm records and pass-through records; manage device face libraries and monitoring tasks.Use face recognition to search people and count people coming in and out.

Realtime Monitoring 

View live video and snapshots of people passing through, view realtime alarm records.

Double-click a camera to start live video.Up to four cameras are allowed.

Perform the following operations as needed:

Click a snapshot to view details. Click More to go to the Pass-Thru Records tab. If a face is identified as a stranger, you can add it to a face library: put your mouse pointer on the snapshot, click , enter the required information, and choose the target library.

View realtime alarms. Click More to go to the Alarm Records tab.

a. Choose a record type:

Comparison Record: Click an icon to filter alarm recordsby comparison result(for match, for not match).

Mask&Temperature Records: View records of people not wearing a mask and people with an abnormal temperature.

b. Click a record to view the corresponding face comparison information. Personal information is displayed only when the degree of match between the captured face and the face in the library reaches the set alarm threshold. See Monitoring Task for details.

View people counting statistics. The statistics are displayed only when Mask&Temperature Record is chosen.

To view the statistics of people not wearing a mask and people with an abnormal temperature, you need to enable Mask Detection and Abnormal Temperature Detection first. See System Configuration for details. The statistics are automatically cleared at 0:00 every day. You can also click Clear Statistics to reset the statistics manually.

Configure epidemic control parameters. Click under the live view window to configure epidemic control parameters. See System Configuration for details.

Configure attributes to be displayed for match faces and not match faces. Click under the live view window to configure attributes. See System Configuration for details.

NOTE: A device reports alarms only when a corresponding monitoring task has been configured.

Face Library Management 

Manage faces in different libraries to meet different monitoring needs. The libraries are saved on the device.

Create Face Library 

Select the device you want to manage, then the face libraries of the device appear in the list. Click  to create a new face library. You can edit the library name or delete a library you don’t need anymore.

Add Face Data 

Choose one of the following ways to add face data to face libraries.

Option 1: Use Batch Add 

1. Click Batch Add, then select the target face library. You may select multiple libraries of different devices.

2. Click Add, then select face images you want to add. The images must be JPG files and the size of each photo is between 10KB and 500KB.

3. Click the edit button, enter the required information.

4. Click Next to save and continue to the next, or click Finish.

5. Click OK when you complete the information for all.

Option 2: Import a file containing face data 

Importa file that contains the necessary face data. The file and its content must conform to the format, and the size of each photo is between 10KB and 500KB.

1. Click Download Template and then enter the face data into the template file.

2. Click Import and select the file you have edited. The imported data appear in the list. You can click the button in the list’s upper right corner to switch display mode.

3. Edit or delete face data as you need; click Export to save the face data in the current library to a CSV file.

Monitoring Task 

Create monitoring tasks using the created face libraries. The device compares the captured faces with the faces in the libraries and reports alarms as configured.

1. Select a camera on the left, and click Add to create a monitoring task.

2. Set the task name, monitoring type, and choose a face library to be used for monitoring. Set the alarm threshold based on your needs.

• Match Alarm: If the similarity (or Match in Realtime Monitoring) between a captured face and a face in the library reaches the alarm threshold, the device reports a Match alarm.
• Not Match Alarm: If the similarity between a captured face and a face in the library fails to reach the alarm threshold, the device reports a Not Match alarm.
• All: To monitor all the faces that the device captures.

Personal information such as name and ID number will not be displayed in the realtime monitoring window for a Not Match alarm.

3. Click OK. The task is created and appears in the list. For an NVR channel, you may copy the monitoring task to other channels of the same NVR.

Alarm Records 

View alarm recordsgenerated by theconfigured monitoring tasks.

Choose a video channel, set search conditions including monitoring type and alarm time, and then click Search. If you chose Match Alarm as the monitoring type, you can click More to set more conditions including name, ID number, degree of match, mask wearing status, and body temperature range.

NOTE: Only NVR channels supporting face detection or face recognition can be selected.

Perform the following operations as needed:

Add the face snapshot of a stranger to a face library

Put your mouse pointer on the face snapshot and then click  . You need to enter the required information including name and ID number and specify the target library.

View details 

Click a record to view alarm details.

Export records 

Click Export to export all the search results.

Pass-Thru Records 

View pass-through records, people counting statistics, mask wearing status, body temperatures.

Choose a video channel, set search conditions including alarm time, mask wearing status and temperature range, and click Search.

NOTE: Only NVR channels supporting face detection or face recognition can be selected.

Perform the following operations as needed:

Add a stranger’s face snapshot to a face library

Put your mouse pointer on the face snapshot and click  . You need to enter the required information including name and ID number and specify the target library.

View details 

Click a record to view alarm details.

Export records 

Click Export to export all the search results.

People Counting 

Count people entered and/or left during a certain period.
NOTE: This function requires that the camera be capable of people counting and connected to the PC via

Click People Counting on the control panel.The People Counting page is displayed with two tabs:

• Realtime Statistics: Display counting results of selected cameras in real time, including seven latest counting results.
• Report Statistics: Display counting results in a bar chart or a line chart and export.

Realtime Statistics 

On the Realtime Statistics tab, select the check box for the camera to enable realtime statistics.You may double-click a camera to start live video from it.

Enable realtime statistics to view real-time counting results from selected cameras.

Statistics include:

Realtime counting results (left side): It is the total number if multiple cameras are selected. The three colors indicate different counting types, and they match the lines on the coordinates on the right side.

7 latest counting results (right side): axis X means time, and axis Y means number of people (the minimum is 0; the maximum is 10 by default and it updates according to the actual counting result).

When realtime statistics is enabled, the first time of counting is displayed in the lower left corner of axis X (1), and the counting result appears on axis Y(e.g., 993). The result updates periodically, and the latest result is displayed on the right(2).

NOTE:

Live view and realtime statistics stop automatically when you close the People Counting page or log out of the system.

Report Statistics 

On the Report Statistics tab, select camera(s)and then click on to count directly; or set conditions first:

Counting type: By minute, hour, day or month.

Set a time period by selecting on the calendar or typing in the field.

Count people entered and/or left by selecting the check box(es) .

Display results in a line chart or a bar chart by clicking .

NOTE: The maximum time period you can set is 60 time units, depending on the counting type (minute, hour, day or month) you choose. For example, the maximum period is 60 months if you choose to count by month, and 60 days if you choose to count by day.

Click Count, andresults appear.

Place the cursor on the line/column to view the number at a time point.

Click a column title, for example, People Entered or People Left to sort the results in ascending or descending order.

Click  to display in a bar chart.

Click Export to export statistics as a CSV file to your PC. You can use Microsoft Office Excel to open the file.

Access Control 

Manage access control libraries, perform realtime monitoring, search and export entry/exit records.

Library Management 

Add a Library 

Add a library for an access control deviceand use the library to control access.

1. Choose the target access control device in the drop-down list on the left.

2. Click behind the device name. A new library appears under the device.

3. Click  behind the new library, and enter the device name.

4. Click OK.

Add Personal Data 

Add personal data to the library. You can add data for one person at a time, for multiple person using the Batch Add feature, or for multiple persons at a time by importing a file containing personal data of these persons.

Option 1: Add data for one person

1. Click Add > Add One Person.

2. Enter the required information. Click the image on the left to upload a photo.

3. Click Next Step, and choose the target library.

4. Click OK. 

Option 2: Use batch add

1. Click Add > Batch Add, and choose the target library.

2. Click OK. 

3. Click Add, and select face image(s) you want to add.

4. Click  , and enter required information including name and ID.

5. Click Next to save and continue to the next, or click Finish.

6. Click OK when you complete the information for all.

Option 3: Add data for multiple persons at a time by importing a file containing personal data of these persons 

1. Click Generate Template, and use the template to create a file containing the required personal data.

2. Click Import, and select the target library.

3. Click , and select the file to import (CSV or XLSX).

4. Click Import.

NOTE:

Only JPG images are allowed. The size of each image must be within the range of 10KB and 500KB.
XLSX files cannot be imported or exported on Mac OS.

The following operations are allowed:

• • Click  in the list’s upper right corner to switch display mode.
• • Click Export to save data in the library to a CSV or an XLSX file.

Realtime Monitoring 

View live video and snapshots of people passing through,take snapshots, use digital zoom, and open the door remotely.

Double-click a camera or drag it to the window to start live video. Pass-through records are displayed on the right side.

The captured face snapshots and the corresponding library photos (if a match is found) are displayed on the right side. You can click a record to view details,including the original snapshot, mask wearing status and body temperature.

If a face snapshot does not have a match in the library, then no library photo is displayed, and the person will be identified as a strange. You can add the stranger to a library by placing your mouse pointer on the face snapshot and clicking . You need to enter a name and ID for the person and specify the target library.

NOTE:

• Mask detection and temperature detection are available only when they are supported by the device and have been configured on the device. See the user manual of the access control device for details.
• If the access control device can upload original snapshots, the Show Original Snapshot button will be displayed, and you can click it to view the original snapshot.
• Up to 10 pass-through records can be displayed. The oldest record will be replaced by the new one when more than ten pass-through records are generated.
• Pass-through records are displayed in real time. Restarting the software will clear the pass-through records in realtime monitoring.
• You are recommended to configure at least one library before you view pass-through records.

The following operations are allowed:

• • Live view window toolbar

The window toolbar appears when the mouse pointer rests on a live view window. The toolbar is effective only to the current window.See Live View Window Toolbarfor details. The on the toolbar is used to open doors.

• • Live view toolbar

See Live View Toolbarfor details.

• • System configuration

Click  in the upper right corner to configure alarm sound, pop-up alarm window, etc. See System Configuration for details.

Entry/Exit Records 

Search entry and exit records by time, mask wearing status, body temperature range, authentication result, etc. You can further filter search results by name and IC card number after setting Authentication Result to Succeeded.

The following operations are allowed:

• • Add a stranger to a library quickly

The library photo is empty when a stranger is detected. To add the stranger to a library,click  in the Operation column, enter the required information including name and person ID, click Next Step, and then select the target library.

• • View details

Click  in the Operation column to view detailed personal information.

• • Export search results

Click Export to save search resultsto a CSV or an XLSX file.You can choose to export only text or both text and images.

E-map 

First complete configuration on the Edit Map tab,and then use the map on the Map tab.

• Hot spot: Video channels, alarm input/output channels, and devices added to the map. Live view and playback are only available for video channels.
• Hot zone: A map on a map. You may add hot spots on a hot zone.

Map Configuration 

Add a Map 

Click E-map on the control panel, and then click . PNG, BMP and JPEG images are allowed.The added map appears on the page and on the Map Resources list on the left.

On the Edit Map tab, you can:

• Change the map scale: Use the scroll wheel or click the zoom buttons (1) to zoom in or out.
• Eagle eye: Drag on the yellow area (2) to view details on the map (or drag map directly).
• Add hot spots (3): Drag devices, video channels, alarm input/output channels to intended positions on the map. See Add a Hot Spot for details.
• Add hot zones (4): Add a map on the map. Up to 7 layers of maps are allowed. See Add a Hot Zone for details.
• Manage pictures (5): Add or delete maps. Deleting a map will also delete all hot spots and hot zones on it.
• Edit map resources (6): Edit map name, and change the icon color of hot zones.
• Filter map resources (7): Choose to display video channels, alarm input/output channels or devices on the map.

Add a Hot Spot 

Add hot spots so you can quickly locate them on the map when any event occurs. Hot spots include video channels,alarm input/output channels and devices. Right-click a hot spot to change color or delete it from the map.

When adding a device hot spot, you can also add video channels and alarm input/output channels under it. The channels and the device will appear together on a hot zone on the map. You need to choose a map for the hot zone. Follow the steps as shown below:

Add a Hot Zone 

Follow the steps to add a hot zone.

The hot zone is displayed as an icon on the map and opens when you double-click it.Right-click a hot zone to change color or delete it from the map.

Map Operations 

After you complete the configuration, click the Map tab to use the map. You may view hot spots, hot zones, alarms, and trigger/clear alarms.

Locate a Hot Spot or Hot Zone on the Map 

Click the Locate button to locate a hot spot or hot zone on the map.

Hot Spot Operations 

Click the Select button on the top toolbar and then drag on the map to select hot spots. Different hot spot types allow different operations:

• Video channel: Select video channels to view live or recorded videos. You may use the window toolbar during live view.
• Alarm input: Select channels to clear alarms.
• Alarm output: Trigger/clear alarms. You can use the buttons in the Operation column or the buttons on the top to trigger or clear alarms.

You can also right-click a hot spot to perform the above operations. For alarm input channels and video channels, you can also view alarm information.

Handle Alarms 

When an alarm occurs, the corresponding hot spot flashes red on the map. If the hot spot is on a hot zone, the hot zone flashes red. Right-click the hot spot to play live or recorded video, view alarm info or clear the alarm.

View Hot Zone 

To view a hot zone, click the hot zone map on the Map Resources list on the left, or double-click the hot zone icon on the map.

Click the main map on the Map Resources list to return.

Audio 

Audio services include audio, two-way audio and broadcast. Two-way audio cannot work at the same time with audio or broadcast, which means, starting two-way audio will stop audio or broadcast, and vice versa.

Note: Broadcast is not available on Mac OS.

Audio 

When live video is playing, click  in the window toolbar to turn on audio from the camera. The audio is one-way from the camera to your PC and it stops when live video is closed.

Note:Turning on audio for another camera will turn off audio from the current camera.

Two-Way Audio 

Two-way audio is audio communication between a device (camera or NVR) and your PC. Both the device and the PC shall be connected to audio input and output devices.

Note: Two-way audio is available to one device at a time.

Two-Way Audio with a Camera 

Double-click the camera or drag it to the window on the right. When two-way audio is started, the audio channel symbol changes (1), the two-way audio symbol flashes in the window’s upper right corner (2), and a hint appears indicating two-way audio is in use (3).

During two-way audio, you can adjust sound volume (4)(6) or stop two-way audio (5).

You may also start two-way audio with a camera (camera only) by clicking  in a live view window.

Two-Way Audio with an NVR 

Onthe Two-way Audio tab, double-click the NVR or drag it to the window on the right.When two-way audio is started, the audio channel symbol changes (1), and a hint appears (2) indicating two-way audio is in use.

During two-way audio, you can adjust sound volume (3)(5) or stop two-way audio (4).

Broadcast 

Broadcast is one way from your PC to cameras.

1. Click the Broadcast tab. Select audio channels from the left-side list. You can:

• Select audio channels one by one.
• Select an NVR or an organization to select all audio channels under it.

2. Click Add. The selected audio channels appear on the broadcast list on the right.

3. After all the channels are added, click  to start broadcast.

After broadcastis started, you can:

• Add more audio channels: Select audio channels on the left-side list (1) and then click Add. Broadcast starts automatically for these channels.
• Adjust sound volume (2) or click  to turn off the microphone.
• Delete audio channels from the broadcast list: click (3) to delete one by one; or select the check box (4) and then click (5) to delete in batches.
• Stop broadcast: click or close the Audio page.

Currently, broadcast to an NVR is not available.

Alarm Configuration 

Configure action(s) to trigger when an alarm of a certain type occurs at a specified source; view alarm records and handle alarms.

Configure Alarm-Triggered Action 

Alarm configuration includes the configuration of alarm source, alarm type, device to link, and action to trigger.

1. Click Alarm Configuration on the control panel and then follow the steps.

2. Click a tab according to the alarm type you want to configure. Take Camera Alarm for example.

• Camera alarm: includes camera online/offline, event alarm and VCA alarm.
• Device alarm: includes device online/offline, disk online/offline, high/low temperature, etc. For DX devices, the following alarm types are available: fan failure, LED distribution box high temperature, LED distribution box smoke alarm, fan failure cleared, LED distribution box high temperature cleared, LED distribution box smoke alarm cleared, high/low temperature cleared.

3. Select an alarm source. The subsequent settings are all configured for this alarm source.

4. Select an alarm type. An alarm of the specified type will trigger the configured actions. If you choose face recognition match or not match alarm, make sure the monitoring task has been configured (See Monitoring Task).

5. Configure alarm parameters.

For the following alarm types,you need to click Configuration to access the device’s Web interface and complete configuration first:motion detection, tampering detection,alarm input,audio detection, intrusion detection, cross line detection,face detection, defocus detection, object left behind, object removed, human body detection.

Take motion detectionas an example, you need to make sure motion detection is enabled, detection area is specified, and arming schedule is configured.

6. Click the Trigger Actions tab.

7. To receive an email alert when an alarm occurs, select the check box and complete email configuration (see System Configuration).

8. Click Add. A dialog box appears. Select the device(s) to link and then click OK. The linked device(s) appear on the list. The device(s) will be triggered to perform the specified action(s) when an alarm of the specified type (step 2) occurs at the specified source (step 1).

9. Configure actions to trigger:

• Alarm-triggered live view: An alarm will trigger a pop-up window playing live video from the camera.
• Alarm-triggered preset: An alarm will trigger the PTZ camera to rotate to the preset. The presets in the list must be configured beforehand.
• Alarm-triggered output: An alarm will trigger the camera to output an alarm and trigger an action by a third-party device.
• Alarm-triggered video wall: An alarm will trigger the video wall to play live video from the camera. You need to complete video wall configuration first. Only one camera can be selected.

10. Click Save.

NOTE:

• In order for alarm-triggered live view to take effect, click  in the bottom left corner of the GUI and select Display Link Video.
• Triggering live video from multiple cameras may cause high CPU usage of your PC and may therefore affect other services.

View Alarm Records 

Click Alarm Records on the control panel to view alarm records, acknowledge alarms, and export alarm data to your PC.

Latest Alarm 

The Latest Alarm tab list alarms reported since your current login and refreshes automatically.

Tips:

You can:

• Sort records in ascending/descending order by clicking a header (e.g., Alarm Time).
• Acknowledge alarms: Select (or double-click) an alarm and click Acknowledge. Acknowledged alarms are moved to the History tab.
• Click  to turn on/off alarm sound.
• Click  to play an alarm video. The length of alarm video is configurable in system configuration (Operation > Alarm > Stop Playback After and Start Playback Before).
• Click the Latest Alarm button () in the lower left corner of your GUI. On the page displayed, you can turn on/off alarm sound, select/deselect Display Link Video to enable/disable alarm-triggered live video, or double-click a record to display the full Realtime Alarm tab.

• Click the Alarm-triggered View button () to view alarm-triggered live video.

Tips:

• The window toolbar is available (see Live View Window Toolbar).
• Lock Screen: When this option is selected, the current window layout (e.g., 4-window layout) is locked, and it does not change as new alarm-triggered live video occurs.
• Lock Current Live View: When this option is selected, the current live video will not be replaced by new alarm-triggered live video.
• Live video stops when the set play time is over (see Configure Alarm-Triggered Action). You can play the video again by double-clicking the alarm record in the top left area.
• Click the button in the lower left corner to open the alarm records page.

Alarm level and corresponding alarm types:

History Alarm 

All alarms,including latest alarms and history alarms, can be retrieved on the History tab.

Youcan:

• Set search conditions. Click Reset to reset search conditions.
• Click a header (e.g., Alarm Time) to sort records in ascending/descending order.
• Choose the number of records displayed per page.
• Double-click a record to view details. Alarm Time is your PC’s system time when the alarm occurs, and Device Time is the device’s system time when the alarm occurs. The times can be different. You will also find a time difference if your PC and the device belong to different time zones.

• Select an alarm and click Acknowledge to acknowledge it.
• Click Export to export search results to your PC as a CSV file. Use Microsoft Excel to open it.

Operation Logs 

Click Operation Log on the control panel to query logs and export search results to your PC.Log information includes username, operation details and result.

You can:

• Set search conditions. Click Reset to reset search conditions.
• Click a header (e.g., Log Time) to sort records in ascending/descending order.
• Choose the number of records displayed per page.
• Double-click a record to view details.
• Click Export to export search results to your PC as a CSV file.

User Management 

Click User Management on the control panel to add, edit or delete users.

Use the default username/password (admin/123456) to log in. “admin” is the super administrator and cannot be deleted.

1. To add a user, click Add:

• Administrator: Only admin can add administrator. Administrator has all permissions by default.
• Operator: Admin or administrator with user management permissions can add operators. An operator has no permission by default.

2. To assign permissions, specify permissions on the left. For some permissions (e.g., Live View), you need to select device(s) on the right.

3. To edit a user (username, password, permissions), double-click the user on the list; to delete user(s), select and click Delete.

Menus may be grayed out or hidden for lack of permission. Contact admin if necessary.

<p>The post How to set Guard Viewer For PC first appeared on NVR IPCAMERA SECURITY.</p>

The user may initiate a firmware update on a supported ONVIF device via the Management Client. A right click on a hardware entry in the Recording Servers tree will show a context menu containing the “Update firmware…” item. Upon clicking the item, the “Update firmware” wizard will appear.

Using the wizard, the user can select a firmware image to update the device with. A series of preparatory steps will take place, distributing the file around the VMS, after which the ONVIF driver will be invoked and the firmware upload to the device will begin. The steps are outlined below:

1. Call the StartFirmwareUpgrade command. From the response message, three values are expected:
   1. UploadUri – the URL to which the firmware image will be sent to
   2. UploadDelay – the amount of time to wait before beginning the HTTP POST request
   3. ExpectedDownTime – the duration for which the device expects to be unavailable for after the upload is complete
2. Wait for the duration specified in UploadDelay.
3. Upload the firmware image to the URL specified in UploadUri using an HTTP POST request.
4. The HTTP response code is examined. Unless it’s 200 OK, the driver will report a network error at this point and terminate the update process.
5. Wait for the duration of time specified in ExpectedDownTime, while attempting reconnection to the device every 30 seconds. The reconnection sequence is as follows:
   1. Call the GetServices command. If it succeeds, move to the next step.
   2. Call the GetDeviceInformation command. If it succeeds, report success. If the reported firmware version is unchanged from the one reported when the update procedure began, report a warning instead.
   3. In case of failure in any of the steps, attempt reconnection again in 30 seconds.
6. Perform a final reconnection attempt. If it fails, report a failure, otherwise, report success or warning according to the same rules as specified in 5b.

Milestone Device List

• IP Cameras
•  PTZ
•  Thermal
•  NVR
•  XVR & DVR

 

Models ▼	Image ▼	BNC Inputs ▼	Maximum HDCVI Resolution ▼	Firmware ▼	Individual HDD Capacity ▼	HDD Drives ▼
X51B1E			8		6TB	1
X51A1E		4	5MP		10TB	1
X51A2E		8	5MP		10TB	1
X54A5L		32	5MP		10TB	4
X58A5S		32	5MP		10TB	8
X72A3A		16	8MP		10TB	2
X74A3L		16	8MP		10TB	4
X51A3E		16	5MP		10TB	1
X52A3A		16	5MP		10TB	2
X52A3N		16	5MP		10TB	2
X72A2A		8	8MP		10TB	2

Models ▼	Image ▼	Series ▼	Resolution ▼	Body ▼	Firmware ▼
DH-IPC-PDBW5831N-B360		Multi	2 MP x 4	Panoramic
DH-IPC-PDBW5831N-B360		Multi	2 MP x 4	Panoramic
N22AL12		Lite	2MP	Dome
N45CB5Z		Pro	4MP	Bullet
N25CL5Z		Pro	2MP	Dome
N45CL5Z		Pro	4MP	Dome
N44CL53		Pro	4 MP	Dome
N44CG53		Pro	4 MP	Eyeball
N44CL52		Pro	4 MP	Dome
N25CL5Z		Pro	2MP	Dome
N24CL52		Pro	2 MP	Pro
N45BA5		Pro	4MP	Box
N44BN52		Pro	4 MP	Wedge
N85CM5Z		Pro	8MP	Eyeball
N85CL5Z		Pro	8MP	Dome
N85CB5Z		Pro	8MP	Bullet
N84CG54		Pro	8 MP	Eyeball
N84CL52		Pro	8 MP	Dome
N84CG52		Pro	8 MP	Eyeball
N45CL5Z-B		Pro	4MP	Dome
N44CB33		Pro	4 MP	Bullet
N44CG52		Pro	4 MP	Eyeball
N44CG52-B		Pro	4 MP	Eyeball
N24BN52		Pro	2 MP	Wedge
N24CG52		Pro	2MP	Eyeball
N24CB33		Pro	2 MP	Bullet
N84CL54		Pro	8 MP	Dome
N84CB34		Pro	8 MP	Bullet
DH-IPC-HFW4239TN-ASE		Pro	2 MP	Body
DH-IPC-HDBW4239RN-ASE		Pro	2 MP	Dome
EBW81242N		Ultra	12MP	Fisheye
DH-IPC-HDBW7442H-ZFR		Ultra	4MP	Dome

Models ▼	Image ▼	Resolution ▼	Optical Zoom ▼	Firmware ▼
22204UENI		2MP	4x
8A840WANF		2MP	25x
6CE445XANR		2MP	30x
12203TNI		2MP	3x
1A203TNI		2MP	3x
49225TNI		2MP	25x
50430UNI		4MP	30x
52C430UNI		4MP	30x
59430UNI		4MP	30x
6C430UNI		4MP	30x
6AE530UNI		5MP	30x
6AL245UNI		2MP	45x
59230UNI		2MP	30x
6CE230UNI		2MP	30x

Image ▼	Models ▼	Resolution ▼	Main Firmware ▼
	TPC-BF2221N-B3	2MP
	DH-TPC-BF5401N-B	2MP
	DH-TPC-BF5601N-B	2MP

Models ▼	Image ▼	Channels ▼	Firmware ▼	Individual HDD Capacity▼	HDD Drives ▼
N42B1P		4		8TB	2
N42B2P		8		8TB	2
N42B3P		16		8TB	2
N52A4P		24		10TB	2
N54A4P		24		10TB	4
N52B2P		8		10TB	2
N52B3P		16		10TB	2
N54B3P		16		10TB	4
DHI-NVR6A08-128-4KS2		128		8TB	8
DHI-NVR6A08-32-4KS2		32		8TB	8
DHI-NVR6A08-64-4KS2		64		8TB	8
DHI-NVR4216-16P-I		16		8TB	2

<p>The post New Firmware Milestone 2022 first appeared on NVR IPCAMERA SECURITY.</p>

Description

This guide will show how to download and prepare the firmware file for a Dahua device.

Firmware files for Dahua devices can be found at Firmware by Device or the specific product page for the device

Firmware is typical provided in a ZIP file, a compressed file format

This file will contain the actual firmware file, which needs to be extracted from the ZIP file in preparation for the upgrade

Prerequisites

• Computer with internet access (to download firmware file)
• Dahua device

Video Instructions

Step by Step Instructions

Confirm the Model and current firmware of Dahua device

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Info

3. Click Version

The Device Type will be displayed

The current System Version will be displayed

Download the firmware file for device from DahuaWiki

4. In a browser go to DahuaWiki.com

Under Specifications, Firmware, & Manuals

Click the device type (in this example Recorder)

5. Enter the device model into the field

6. The results will be filtered

7. Click the firmware icon to download the firmware file

8. The file will download

Extract the firmware file to local computer

9. Right click the Start Menu / Windows icon in the bottom left of the screen

Select File Explorer

10. Select Desktop

11. Click Home

Then click New folder to create a new folder to extract the contents of the firmware zip file

12. Find the created folder in the list, double click to open

13. Under the Downloads window of the browser, click ‘Show in folder’

A new File Explorer window should open containing the directory the firmware zip was downloaded to

Locate the file in the list

14. Right click

Select Cut

15. Select the window with the new directory

Right click in the window

Select Paste

The folder will appear in the directory

16. Right click the file

17. The contents of the zip file will appear in a new window

18. Click to select all files in the folder

Drag and drop the files to the created folder

The files will appear in the directory

The firmware file will appear in the directory ready to use

Browse All Firmware Files

DH-IPC-HFW5842EN-Z4E-S2		Pro	8MP	Bullet				Coming Soon	Active
DH-IPC-HDBW5842EN-Z4E-S2		Pro	8MP	Dome				Coming Soon	Active
N85DJ6Z		Pro	8MP	Eyeball					Active
N85DL6Z		Pro	8MP	Dome					Active
N85DB6Z		Pro	8MP	Bullet					Active
N85DJ62		Pro	8MP	Eyeball					Active
N85DF62		Pro	8MP	Bullet					Active
N85DY62		Pro	8MP	Dome					Active
N45EFNZ		Pro	4MP	Bullet					Active
N43BX82		Lite	4MP	Bullet					Active
N43BU82		Lite	4MP	Eyeball					Active
N45EYNZ		Pro	4MP	Dome					Active
N45EFN2		Pro	4MP	Bullet					Active
N45EYN2		Pro	4MP	Dome					Active
N85EFN2		Pro	8MP	Bullet					Active
N43BJ62		Lite	4MP	Eyeball					Active
N43BB62		Lite	4MP	Bullet				Coming Soon	Active
N55DU82		Pro	5MP	Eyeball					Active
N55DU82 (Face Mask Detection)		Pro	5MP	Eyeball					Active
N24CG52		Pro	2MP	Eyeball					Active
N28BB7Z		Ultra	2MP	Bullet					No
N28BL7Z		Ultra	2MP	Dome					No
NK8BA4		Ultra	12MP	Box					No
NK8BB7Z		Ultra	12MP	Bullet					Yes
NK8BL7Z		Ultra	12MP	Dome					No
N68BB7Z		Ultra	6MP	Bullet					No
N68BL7Z		Ultra	6MP	Dome					No
DH-IPC-HF8835FN		Ultra	8MP	Box					No
N45BB5Z		Pro	4MP	Bullet					Yes
N45CB5Z		Pro	4MP	Bullet					No
N25BL5Z		Pro	2MP	Dome					Yes
N25CL5Z		Pro	2MP	Dome					No
N45BL5Z		Pro	4MP	Dome					Yes
N45CL5Z		Pro	4MP	Dome					No
N45BA5		Pro	4MP	Box					No
N25BA5		Pro	2MP	Box					Yes
N85CM5Z		Pro	8MP	Eyeball					No
N85CL5Z		Pro	8MP	Dome					No
N85CB5Z		Pro	8MP	Bullet					No
N65CB5Z		Pro	6MP	Bullet					Yes
N65CL5Z		Pro	6MP	Dome					Yes
N45CL5Z-B		Pro	4MP	Dome					No
N52BF3Z		Pro	5MP	Bullet					Yes
N52BM3Z		Pro	5MP	Dome					Yes
N51BD22		Pro	5MP	Bullet					Yes
N51BD23		Pro	5MP	Bullet					Yes
N51BL22		Pro	5MP	Dome					Yes
N51BL23		Pro	5MP	Dome					Yes
N51BI22		Pro	5MP	Eyeball					Yes
N51BI23		Pro	5MP	Eyeball					Yes
N41BD22		Lite	4MP	Bullet					No
N41BK22		Lite	4MP	Eyeball					Yes
DH-IPC-HDBW83A1EN-Z		Pro	3MP	Dome					Yes
DH-IPC-HFW83A1EN-Z		Pro	3MP	Bullet					Yes
DH-IPC-HDBW82A1EN-Z		Pro	2MP	Dome					Yes
DH-IPC-HFW82A1EN-Z		Pro	2MP	Bullet					Yes
DH-IPC-HFW52A1EN-Z		Pro	2MP	Bullet					Yes
DH-IPC-HDBW52A1EN-Z		Pro	2MP	Dome					Yes
DH-IPC-HFW54A1EN-Z		Pro	4MP	Bullet					Yes
DH-IPC-HDBW54A1EN-Z		Pro	4MP	Dome					Yes
DH-IPC-HDBW4421EN		Pro	4MP	Wedge					Yes
DH-IPC-HDBW44A1FN		Pro	4MP	Wedge					Yes
DH-IPC-HDBW42A1EN		Pro	2MP	Dome					Yes
DH-IPC-HDBW44A1FN-AS		Pro	4MP	Wedge					Yes
DH-IPC-HDBW42A1FN-AS		Pro	2MP	Wedge					Yes
DH-IPC-HFW42A1EN		Pro	2MP	Bullet					Yes
DH-IPC-HFW44A1EN		Pro	4MP	Bullet					Yes
DH-IPC-HFW42A1SN		Pro	2MP	Bullet					Yes
DH-IPC-HFW44A1SN		Pro	4MP	Bullet					Yes
DH-IPC-HDW42A1EN		Pro	2MP	Eyeball					Yes
DH-IPC-HDW44A1EN		Pro	4MP	Eyeball					Yes
DH-IPC-HDW42A1MN		Pro	2MP	Eyeball					Yes
DH-IPC-HDW44A1MN		Pro	4MP	Eyeball					Yes
DH-IPC-HFW23A0RN-ZS		Lite	2MP	Bullet					Yes
DH-IPC-HDBW23A0RN-ZS		Lite	3MP	Dome					Yes
DH-IPC-HDW23A0RN-ZS		Lite	3MP	Eyeball					Yes
DH-IPC-HFW21A0RN-ZS		Lite	1MP	Bullet					Yes
DH-IPC-HDBW21A0RN-ZS		Lite	1MP	Dome					Yes
DH-IPC-HFW13A0SN-0280B		Lite	3MP	Bullet					Yes
DH-IPC-HFW13A0SN-0360B		Lite	3MP	Bullet					Yes
DH-IPC-HFW13A0SN-0600B		Lite	3MP	Bullet					Yes
DH-IPC-HDW13A0SN-0280B		Lite	3MP	Eyeball					Yes
DH-IPC-HDW13A0SN-0360B		Lite	3MP	Eyeball					Yes
DH-IPC-HDBW13A0EN-0280B		Lite	3MP	Dome					Yes
DH-IPC-HDBW13A0EN-0360B		Lite	3MP	Dome					Yes
N24BN52		Pro	2 MP	Wedge					Yes
N44CG52-B		Pro	4 MP	Eyeball					No
N84CB34		Pro	8 MP	Bullet					No
N84CL54		Pro	8 MP	Dome					No
N84CG54		Pro	8 MP	Eyeball					No
N84CL52		Pro	8 MP	Dome					No
N84CG52		Pro	8 MP	Eyeball					No
N25CB5Z		Pro	2 MP	Bullet					No
DH-IPC-HFW5831EN-Z5E		Pro	8 MP	Bullet					No
DH-IPC-HDBW5831EN-Z5E		Pro	8 MP	Dome					No
DH-IPC-HDBW4231FN-E2-M		Pro	2 MP x 2	Dual-sensor					No
N55BS5		Fisheye	5 MP	Fisheye					No
N55BT5		Fisheye	5 MP	Fisheye					No
DH-IPC-HF8242FN-FR		Ultra	2 MP	Box					Yes
DH-IPC-HF8835FN		Ultra	4K	Box					No
N44CB33		Pro	4 MP	Bullet					No
N44CL52		Pro	4 MP	Dome					No
N44CL53		Pro	4 MP	Dome					EOL
N44CG52		Pro	4 MP	Eyeball					No
N44CG53		Pro	4 MP	Eyeball					No
N44BN52		Pro	4 MP	Wedge					No
DH-IPC-HFW4239TN-ASE		Pro	2 MP	Body					No
N24CB33		Pro	2 MP	Bullet					Yes
DH-IPC-HDBW4239RN-ASE		Pro	2 MP	Dome					No
N24CL52		Pro	2 MP	Dome					No
DH-PSD81602N-A360		Multi	2 MP x 8 (16 MP)	Panoramic PTZ					Yes
DH-IPC-PFW8601N-H-A180		Multi	2 MP x 3	Panoramic Bullet				Update First Update Second	No
DH-IPC-PFW8800N-A180		Multi	2 MP x 4	Panoramic Bullet				Update First Update Second	No
DH-IPC-PDBW8800N-A180		Multi	2 MP x 4	Panoramic Dome				Update First Update Second	No
DH-IPC-HDW8341XN-3D		Ultra	3 MP x 2	Dual Sensor					No
DH-IPC-PDBW5831N-B360		Multi	2 MP x 4	Panoramic					No
N45DB7Z		Pro	4MP	Bullet					No
N45DL7Z		Pro	4MP	Dome					No
N45DM62		Pro	4MP	Dome					No
N45EF63		Pro	4MP	Bullet					No
N45EM63		Pro	4MP	Dome					No
DH-IPC-HUM8431N-E1		Pro	4MP	Pinhole					No
DH-IPC-HUM8431-L3		Pro	4MP	Pinhole				N/A	No
N22AL12		Lite	2MP	Dome					No
DH-IPC-HFW7442H-ZFR		Ultra	4MP	Bullet					No
DH-IPC-HDBW7442H-ZFR		Ultra	4MP	Dome					No
DH-IPC-HCBW8442N		Ultra	4MP	Corner Camera					No
N53AM5Z		Lite	5MP	Dome					No
N53AL52		Lite	5MP	Dome					No
N53AF5Z		Lite	5MP	Bullet					No
N53AJ52		Lite	5MP	Eyeball					No
N53AB52		Lite	5MP	Bullet					No
N53AJ5Z		Lite	5MP	Eyeball					No
N25BB5Z		Pro	2MP	Bullet					Yes
N84BG44		Ultra	8MP	Eyeball					Yes
EBW81242N		Ultra	12MP	Fisheye					No
N84BL44		Ultra	8MP	Dome					Yes
N82AL32		Lite	8MP	Dome					No
N42BD32		Lite	4MP	Bullet					No
N42BJ62		Lite	4MP	Eyeball					No
N42AC3Z		Lite	4MP	Bullet					Yes
DH-IPC-HDBW5231EN-ZE-HDMI		Pro	2MP	Dome					Yes
N45DJ62		Pro	4MP	Eyeball					No
N55DY82		Pro	5MP	Eyeball					No
N55DY82 (Face Mask Detection)		Pro	5MP	Eyeball					No
N45EJ62 (White-Light)		Pro	4MP	Eyeball					No
N43AB52		Lite	4MP	Bullet					No
N43AN52		Lite	4MP	Wedge					No
N43AJ52		Lite	4MP	Eyeball					No
N43AJ52-B		Lite	4MP	Eyeball					No
N43AL52		Lite	4MP	Dome					No
N43AL52-B		Lite	4MP	Dome					No
N43AM5Z		Lite	4MP	Dome					No
N43AM5Z-B		Lite	4MP	Dome					No
N43AN52		Lite	4MP	Wedge					No