.

Are the Cync Indoor and Outdoor Cameras wire-free?

The indoor camera uses a USB power adapter that must be plugged into an outlet, so it’s always on and ready to detect what’s happening. It uses Wi-Fi to connect to the cloud and enable live-streaming, real-time alerts, and clip recording.

The outdoor camera has two versions, a battery-powered outdoor camera and a wired outdoor camera. The wired outdoor camera must be plugged into an outlet. The battery-powered outdoor camera requires it’s battery to be charged.

What is the length of the electrical cord? 

How does the camera save user videos?

Data privacy is extremely important to us. We are giving our users two options based on their personal preferences. You can use a microSD card (sold separately) which allows you to store video locally on the camera and retrieve it securely via the Cync app. Alternatively, the Cam Cync subscription allows video to be backed up and accessed from anywhere via secure cloud storage. For an extra layer of security, two-factor authentication is always required when using the Cync app to view live streams or stored clips.

Does the camera require a subscription or a monthly fee? 

No. Users without a Cam Cync subscription can still view live video, use two-way talk, filter alerts by sound, motion, or people detection, and other great features. Adding a Cam Cync subscription or an optional microSD card for local storage (sold separately) enables clip recording so you never miss a moment.

Can I buy one subscription for multiple cameras, or do I need a subscription for each Cync camera? 

Each camera requires its own subscription at this time.

Cync Smart Cameras User Guide

Read More : 4K Smart Deterrence IP Camera Installation Guide

Do the Cync Indoor and Outdoor Cameras work with voice assistants? 

The cameras work with Alexa and Google. First, pair the camera to the Cync app. Then, enable Alexa or Google through the Alexa or Google Home apps.

Can I view the livestream through the Alexa app and its voice assistant? 

You can view your camera’s livestream through the Alexa app and the Alexa voice assistants that have a screen, like the Alexa Show. You can also enable two-way talk via compatible Alexa devices.

Can the camera be used at night? 

Yes, our camera has automatic night vision included so you can capture videos at nighttime. Note that placing the camera looking through a window will cause issues when using night vision. If using the camera in this way, we suggest turning off the night vision feature in settings.

Why is there a light ring halo when using night vision? 

This happens when you don’t remove the protective cover on the front camera shutter. Remove this cover and the light ring halo will go away.  

Does the camera record and send notifications when motion is detected? 

Yes, when motion is detected the camera will begin recording and send a notification to Cync users who share access to the camera within the Cync app.

Will the camera only notify me if a person is detected, or does it notify me for all motion activity?

You can choose to be notified of sound and/or motion events. You can additionally enable person detection, which filters motion alerts so that they are only triggered when a person is detected (as opposed to a tree branch moving or a dog walking in front of the camera).

Can I view multiple live feeds at the same time? 

Yes! On the home screen of your Cync app, you can see live preview videos of multiple cameras at once.

Who can view my camera feeds? 

Only the Admin can view the camera live feeds. Guests are unable to view or access cameras.

Can I use the Cync Cameras without Wi-Fi? 

No, a 2.4GHz Wi-Fi network connected to the internet is required to use the camera. Note that very slow internet speeds will likely impact the functionality of the camera, such as issues loading live streams or recording clips with the Cam Cync subscription.

Can I manually record video or take pictures?

Yes, there are buttons to both take a screenshot as well as record a video when viewing the live stream. These images and videos are stored to your phone’s camera roll.

.

Will my Indoor or Outdoor Camera continue to record locally from my SD Card after losing Wi-Fi?

As long as your device was commissioned prior to losing WiFi connection, your camera will continue to record clips locally to the SD card.

.

Why can’t I view my Cync camera’s live feed in the Google Home application?

In order to view live feed from your Cync Camera on the Home app, Google requires a Chromecast or Smart Display to access the camera’s feed.

.

.

Indoor Camera FAQs

Can I use this camera outdoors? 

No, the Cync Indoor Camera is rated for indoor use only. 

Can I control the privacy shutter from my phone? 

The physical privacy shutter on the camera can only be controlled from the physical camera. However, you can enable and disable privacy mode from the Cync app when the physical privacy shutter is not pushed up and blocking the camera lens.

Can the Cync Indoor Camera be placed facing out a window to capture outside activity? 

Yes, but automatic night vision will cause image distortion when the camera is facing out of a window due to reflection. If placing the camera in this way, we suggest turning off night vision in settings.

Can I mount the camera on a ceiling? 

Yes! You can mount the camera on a ceiling, and you can enable a 180-degree image flip in the settings menu to show the image right-side up in the app.

.

.

Outdoor Camera FAQs

What is the Wi-Fi range for this Outdoor Camera? 

Keep the camera in a strong Wi-Fi signal strength. Check your Wi-Fi signal strength at the camera’s location. You can do this by looking at the Wi-Fi signal strength on your phone. 1 or 2 bars indicates that the signal may not be strong enough for the camera to connect, or remain connected consistently.

What is the maximum and minimum temperature the plug can be in? 

Operating temp: -20 ~ 50C

Storage temp： -20~70C

Can I plug it into an outdoor extension cord? 

The Outdoor Wired Camera comes with a 24ft wire, but an outdoor extension cord can be used.

How long does the battery on the Outdoor Battery Camera last? 

Battery Life is estimated to last about 90 days per charge under normal circumstances. Number of detections, live streaming, Wi-Fi strength and connectivity as well as temperature can impact the battery life. To conserve your battery life, review the information below:

.

Ways to Save Battery Life

Cync battery camera is designed to go months for full charge. However, the real battery life is dependent on camera settings, app settings, and the user’s home environment. For issues with battery performance, check for the following factors.

Recording Duration

The default Recording Duration is 30s. You can reduce the value to save battery life.

Detection Settings

The more events captured/recorded by your battery camera, the more battery is used. To prevent excessive activity, you can:

What to do:

Wi-Fi Connectivity

Poor Wi-Fi connection will cause the battery to drain too fast.

Symptoms of Poor Wi-Fi Connection:

What to do:

Avoid Cold Weather

Cold weather can reduce battery performance as well. The Cync outdoor battery camera use Lithium-ion batteries.

Cold weather has a big impact on battery performance.

What to do:

Installing Outdoor Cameras

The Cync Outdoor Camera can be mounted to wall and adjusted for the best view. Proper steps for mounting depend on the outdoor camera type.

Quickly navigate to a specific section by selecting a link below.

Outdoor Wired Camera Mounting
Outdoor Battery Camera Mounting
 

IMPORTANT: Set the Outdoor Camera up in the Cync app before installation.

.

.

Outdoor Wired Camera Mounting

As the Outdoor Wired Camera will be mounted roughly 7-8ft off of the ground, the camera should be plugged in inside and setup in the Cync app then moved to its permanent outside location.

Install Mounting Bracket

1.After completing setup in the Cync app, choose your mounting location. Use the Cync app’s Wi-Fi signal strength indicator to ensure you’re within Wi-Fi range.

2.Hold mounting bracket in position and mark the hole locations with a pencil.

3.Drill holes with 1/8″ drill bit.

4.Insert screws and mount to wall or soffit, being sure that the arrow on the mount is facing up as shown below.

Attach the Camera to the Mounted Base

5.Identify the two notches at the bottom of the mounting plate.

6.Route the cord through the notches so that the cord going to the outlet is flush with the wall.

7.Align the red notch on the base of your camera with the red notch on the mounting plate.

8.Slide the camera base onto the mounting plate until it clicks into place.

Plug in Camera and Finish Setup

.

.

Outdoor Battery Powered Camera Mounting

Before installation and app setup, assure your camera’s battery is fully charged.

Install Mounting Bracket

1.After completing setup in the Cync app, choose your mounting location. Use the Cync app’s Wi-Fi signal strength indicator to ensure you’re within Wi-Fi range.

2.Hold mounting bracket in position and mark the hole locations with a pencil.

3.Drill holes with 1/8″ drill bit.

4.Insert screws and mount to wall or soffit, being sure that the arrow on the mount is facing up as shown below.

Attach the Camera and Adjust the Position

5.Align the red notch on the base of your camera with the red notch on the mounting plate.

6.Slide the base of the camera onto the mounting plate.

7.Turn the camera base counterclockwise to loosen the ball joint.

8.Adjust the camera to your desired angle (use the camera view in the Cync app to verify your view before locking the ball joint).

9.Turn the neck of the camera clockwise to tighten the ball joint and lock your camera in place.

Recharging and Replacing the Battery

• Recharging

1.Gently pull the camera to detach the magnet from the mounting bracket.

2.Insert one end of the charging cord into the USB port on bottom of the battery. Plug the opposite end of the charging cord into an outlet.

3.For faster charging, remove the battery from the camera and insert the charging cord directly into the battery and an outlet.
NOTE: A full recharge will take an estimated 6 – 8 hours. Charging the battery inside of the camera housing may take longer. The battery LED will change from red to green when charging is complete.

• Battery Replacement

1.Gently pull off the camera to detach the magnet from the mounting bracket.

2.Squeeze the buttons on both side of the camera to release the camera face.

3.Slide up the battery pack to remove it from the camera.

4.Insert one end of the charging cord into the USB port on bottom of the battery. Plug the opposite end of the charging cord into an outlet.

• Wired Cameras Only

◦ Plug the camera into a covered outlet and secure the power cord tightly to avoid water penetration.

◦ Mount within 24′ of an outlet.

.

Helpful Hints

Setting Up Outdoor Cameras

How to Set Up your Cync Outdoor Camera in the Cync App

.

Connecting Outdoor Cameras to the Cync app

Review, save and share clips with Cam Cync, and/or to a microSD card (sold separately).

Helpful Hints

.

Ways To Save Battery Life

The Cync Battery Outdoor Camera is designed to last several months on a full charge. However, camera settings, app settings, and the user’s home environment can all affect the battery’s life. For tips on improving battery performance, see the factors below.

.

.

Troubleshooting Tips

Unable to scan the QR code in Cync app

The Cync App is Unable to Locate My Wi-Fi Network

The Cync App is Unable to Connect to My Wi-Fi Network

Unable to connect to Outdoor Camera Live Stream

Note: Live streams will not appear on the Cync app until you select the video.

Videos are not recording

Note: Recorded clips can only be viewed via the Cync app. You will not be able to view clips saved onto the SD card on other devices.

Video stream is inverted

Camera recordings are not capturing audio

Factory Reset Indoor Camera 

Factory Reset Outdoor Camera 

Controlling Indoor Cameras

You can control your Cync Indoor Camera with the Cync app to monitor your home with ease.

.

Cync Indoor Camera Controls and Buttons

Indoor Camera

Indoor Camera Privacy Shutter

Slide the Privacy Shutter up to turn on privacy mode. This will disable the camera and no longer record video or audio. Slide the Privacy Shutter back down to enable video and audio again.

.

How to Control Indoor Cameras with the Cync app

When you’ve accessed the Indoor Camera screen you will have options to control the camera.

.

.

Troubleshooting Tips

Unable to scan the QR code in Cync app

The Cync App is Unable to Locate My Wi-Fi Network

The Cync App is Unable to Connect to My Wi-Fi Network

Unable to connect to Indoor Camera Live Stream

Videos are not recording

Note: Recorded clips can only be viewed via the Cync app. You will not be able to view clips saved onto the SD card on other devices.

Video stream is inverted

Camera recordings are not capturing audio

Accessing and Sharing Camera Video Clips

Learn how to access your camera’s video clips from a local Micro SD card or your Cam Cync cloud subscription to share with others.

.

.

Saving Video Clips

You can view and access your video clips by saving them on an SD card or through a Cloud Subscription.

.

Cloud Subscriptions

A Cync Cloud Subscription is a paid service to view and store your video clips. For more information, visit Cloud Subscriptions.

.

Micro SD Cards

A Micro SD Card is required to view and store video clips if there is no active Cloud Subscription.

.

Accessing Video Clips

The location of your stored video clips may vary based on the type of storage the camera has. Review the locations below to learn how to access your video clips.

.

Active Cam Cync Subscription or SD Card

.

Inactive Cam Cync Subscription and No SD Card

Clips cannot be accessed without an active storage method. If you wish to purchase a Cam Cync Subscription for cloud storage, follow the link provided to learn more.

.

Downloading and Sharing Video Clips (Cloud Subscription Only)

Downloading and sharing video clips vary between the operating system your phone has. This feature is only available if you are using the Cloud Subscription service. Locate your phone’s operating system below to learn how to download and share your video clips.

.

Downloading and Sharing on iOS

.

Downloading and Sharing on Android

.

Camera Subscriptions

Easily and securely store clips from your Cync Camera to the cloud with a Cam Cync subscription.

.

..

Free 30-Day Trial

Immediately after setting up your Indoor Camera, you will receive a free 30-day trial of backup video storage on Cam Cync. The free trial includes: 

NOTE: If you don’t subscribe before the 30-day trial period ends, you’ll no longer automatically record new clips and you’ll lose access to previously recorded footage after 14 days.

.

Subscriptions

After your 30-day trial you have the option to sign up for a monthly or annual Cam Cync subscription.

.

How to Subscribe

.

Cancelling a Subscription

You can cancel a subscription at any time, which will stop your next automatic renewal from occurring. You can cancel your subscription in the Cync Web Portal. After cancelling your subscription, your service will remain active until the end of your currently paid period (the end of your monthly or annual term). At the end of that period, your subscription will end and video will no longer be recorded to the cloud. Your clips will remain viewable for the normal 14-day storage period.

.

.

.

Troubleshooting

What should I do if I can’t log into the Web Portal?

My payment method is failing. What should I do?

Installing Indoor Cameras

Easily install the Cync Indoor Camera on a flat surface or mounted to a wall.

..

Setting Indoor Camera on Flat Surface

If you are setting the camera on a shelf, or flat surface, remove the mounting bracket at the base of the camera.

.

Mounting Indoor Camera to Wall

If you are mounting your Indoor Camera to a wall, follow the steps below.

.

Helpful Hints

.

<p>The post Cync Smart Cameras User Guide first appeared on NVR IPCAMERA SECURITY.</p>

WIRELESS KIT

V 3.0

Statement

Long time bright:IPC and NVR have been coded, the connection status is normal Slow Flash : IPC is coded with the NVR, but the connection is disconnected Note: In night vision mode, the device is normal for 5s, the indicator light will be turned off to prevent light interference.

Thank you for purchasing our product! This quick user guide will talk about main usages of the product.More information can be found on our website and the help center. This user guide may contain inaccurate content due to hardware and software upgrade.lt is subject to change without previous notice.

► Installation Instruction Of Wireless NVR KIT

Note:

► Safety Caution

O Please do not put any fluid container on the product.

0 Please use the product in ventilated environment and prevent blocking the vents.

0 Please use included power supply with the product to prevent damage to the product.

0 Please use the product under its standard working temperature and humidity.

(advised in this manual or distributor’s website)

0 Dust on PCB may cause short circuit.lt is suggested to clean the dust on PCB timely to make the product work properly.

0 Please obey the regulation and policy in your country and area during the installation of this.

Out Of Box Audit

After receiving the product,please check all products and accessording to distributor’s Package Includes information.If any is missed or damaged,please contact the distributor.

Wi-Fi NVR Kits User Manual

Read More :

• XMARTO NVR WiFi PTZ Camera System FAQ
• HiSeeu Wireless Camera System installation guide
• Wireless Recorder Kit Setup Guide

Before Installation

This product may require cabling , we suggest to test all products & parts before installation and cabling.

0 Wireless Antenna Ports: Dou ble antennas to Wierless range;

0 WAN Port:Connect your NVR to Internet; ©VGA PortTor viewing on VGA monitor;

0 HDMI PortTor viewing on HDTV;

0 USB PortsTor mouse and backup;

0 Power Input

IPC with RJ45 connector

©Wireless antenna:Wireless connection with NVR

© DC Port: Input power 12V1A;

© RJ45 Port: For matching code and wired connection between IPC and NVR.

Anyway, there is range limitation for the wireless signal from NVR. When cameras are out of this range, they can’t be connected to NVR wirelessly. Then users can use network cable to connect cameras and NVR.

0 Reset button: Press reset button for 5 seconds to restore factory setting and enter into matching-code mode.

©Status light:

Unbright: IPC system is not ready or abnormal

Flash: IPC is in the code-matching state

Wireless NVR can’t be connected to Wireless router wirelessly at present. They can be only connected by network cable.

Setup The System

This system is standalone with embedded Linux Operating System in the NVR. Just like a desktop PC, need to hook a screen to the NVR to enter the OS. Any TV, monitor with VGA or HDMI input should work for it.

© Install antennas for cameras and the NVR;

0 Connect a screen to the NVR via its HDMI or VGA port(HDMI and VGA cable not included);

0 Plug the NVR to power(use bigger 12V 2A power adapter;

0 Plug cameras to power(use smaller 12V 1A power adapters);

0 Within seconds, you should see camera’s images on the screen;

0 Plug the mouse(included)to an USB port on back of NVR. You shall then be able to operate on the system.

In the OS you can find fullest functionalities including live view, record, playback, video backup and all settings.

Default ID: admin Password: none (means leaving the password empty, just click login). Tips: To protect your privacy, please set your password at earliest convenience.

Right click the mouse^Go to System Setup^System Admin -^User Management to set password.

>HD Install

The system may not include hard disk depending on the kit you selected, the NVR works most 3.5″ SATA HDD or 2.5″SATA HDD

Q Unplug your NVR from power,unscrew and remove the top cover.

Q Connect the SATA power and data cables from the NVR to the corresponding ports on your HDD (as shown).

Q Holding the hard drive and the DVR ,gently turn it over and line up the holes on the hard drive with the holes on the NVR. Using a phillips screwdriver,screw the provided screws into the holes and assemble the cover.

Note: New HDD have to be formatted before recording.

To get better Wireless signal, it had better place the NVR in open area and high position.

Network Setup

► Video Playback

Wireless NVR supports wired internet and wireless Internet two ways to access the Internet (supported by some models). The two Internet access modes are set as follows:

Wired internet access: Connecting NVR with network cable to the router will automatically obtain network settings for automatic internet access. When the network cable is plugged in, NVR will give priority to wired internet access. Wireless internet access: Right mouse button -system settings-in the network settings interface, if “wireless internet access” option is in the lower left corner, indicating that the model supports wireless internet access, and can set wireless internet access according to the figure below. After connecting to the network, you can use mobile app to add cloud ID for remote monitoring.

Steps: Right click mouse in main menu^Video playback^choose date, channel, record mode^click Searclwthen can view playback file.

Warm prompt: m □

O Illustration for playback button: ^J)lay, pause: fast forward x2,x4,x8;

© Play file:Choose the recording file in file list, as number “1 ” shown in picture. Choose one

of the recording, click “play” to play to recording file;

© Video backup: Choose the recording file in file list, as number “1 ” shown in picture. Insert the U flash disk, click “video backup” to backup the file;

0 Timeline: click “date” and “time” at left bottom to check the timeline of recording, show

annel Setup

GW-083A2F008BD9

TEST_WIFI

RI 1/2 [>1

6. Tips for successful router connection

1.Choose wireless Internet access

General Setup Record Setup

Select network…

NVR083a2f098f10

NVR083a2f01dc3f

NVR083a2f01dc34 NVR083a2f098f12 NVR083a2f080b0c

2. Check and click “Apply”then enable the internet funtion

B-LINK_B640D2

11111111 |

4. Fill in the router password

5.Click “Apply” button

number “2” shown in picture;

© On the timeline with recording file, left click the mouse, then can playback the file.

► Record Setup

► Video Backup

► View On Mobile

©APP Download and Installation Users can search “EseeCloud” on APP store or “IP PRO” on Google Play,or scan the QR code below to install the APP.

Note: For IOS system, it requires IOS 8.0 version or above. For Android, Android 4.4 or above.

EseeCloud APP download

The factory setting defaults to full-day recording. If you need to customize the recording type, you can refer to the following settings:

o Time Recording: Setup period of time of recording on NVR GUI. Right click mouse -^System Setup—»Record Setup—»Record Plan. Click “Time” and put mouse icon on the upper left corner (for example “1” as picutre shows), press and drag the mouse to the right to choose the time. The list will turn to red.

© Motion Recording: Only detect motion and then start recording. Right click mouse -^System Setup^Record Setup^Record Plan. Click “Motion” and put mouse icon on the upper left corner (for example “1” as picutre shows), press and drag the mouse to the right to choose the time. The list will turn to green.

© Alarm Recording: Right click mouse^System Setup^Record Setup^Record Plan. Click “Alarm” and put mouse icon on the upper left corner (for example “1” as picutre shows), press and drag the mouse to the right to choose the time. The list will turn to yellow.

Note: Users can setup any period of time they want, for example 0:00:00-23:59:59, That’s 24 hours*7 days recording. When NVR detects hard disk, the default setting will be 24 hours*7 days recording.

Use U disk to copy video, so easy and convenient!

O 2 USB port: Plug U flash disk into the USB port of NVR. Right click on main menu^video backup^choose backup channel^choose video mode^setup searching time^search -^choose recording file on the list^video backup .

(support 32G U flash disk at max. Recording file is packed one hour per time.)

© 1 USB port: Right click on main menu^video backup^choose backup channel^choose video mode^setup searching time^search^choose recording file on the list^video backup, insert U flash disk within reminding 1 minute, then the system will backup recording file to U flash disk.

ft Add the NVR system to your APP device list

Run ” EseeCloud” app, log in your account ^ click “+” to scan the device ID QR code to add the device (find the ID number in the NVR network settings, or click the lower right screen), device description (my device name), user name (default user name is admin) and password (default password is empty) ^ submit your add device form ^ click device to start previewing video.

Tips: If you’ve set a password on your NVR system, please update your password on APP to view.

• General setup

(This enables you to set)

Language

Time

Display resolution

HDD informaion

• Record setup

(This enables you to set)

Record plan for each channel video detection

• Network setup(This enables you to set) All network related settings.

• System admin

(This enables you to set)

System version

System maintenance including system upgrade

User and password management Restore to default settings System log

• Channel setup

(This enables you to set) Manage channels and cameras

correct method fault method

D Delete Repeater

Move the mouse to targeted channels, left click to delete, and then click “Apply” and “OK”.

A Application Example

u Use Antenna Extension Cord to prolong Wirelessdistance

Installation method of

As picture shown above, when IPCAM1 is put somewhere is out of NVR wireless range, and there is IPCAM2 between them with strong wireless signal, users can put IPCAM1 close to NVR and power it, setup IPCAM1 repeated by IPCAM2, and then install IPCAM1 to the presupposed place.

L» Playback On Mobiles

In the EseeCloud APP, while viewing live video of the system, click Playback, you will enter the remote playback menu. The APP automatically playback camera 1, you can switch channels the CH. Tips: Videos in playback are HD@real time which requires very good transmission ।

condition. We suggest to playback in LAN. Remote I

playback out of LAN may not 100% work due to connection &network condition.

My device

My device

> MENU-DO What

m Menu bar

Click right button you can enter the main menu; click right button again you can exit the current menu or return.

• Split screen: Change status of live view. You can choose to view multiple cameras or any single camera.
• Video Manage: Manage IP cameras and NVR channels.
• System setup: All system settings.
• Video playback: Playback recorded videos.
• Video backup: Backup recorded videos.
• Color adjust: Adjust the image setting of each camera.
• PTZ Control: Control or set up camera(PTZ camera only).
• Volume: Adjust volume of audio cameras(works only for audio cameras).
• Setup Wizard: Step by step guide of 1st time general settings.
• Fast Network: Shortcut to network settings.
• Wifi add: Add IP cameras into NVR channels wirelessly.
• Exit System: Logout, reboot, close screen output and shut down the system.

s System setup

Click right button>Choose System setup; you then shall enter the menu that enables you to do all settings related to this system.

Add Wireless IP Camera

antenna extension cord Antenna Extension Cord

Before leaving factory, NVR kit is already matched code, the image will come out when the kit is powered. If you need to add it again, Please delete the corresponding channel in the “Video Management” interface and add it as follows:

Step 1: Plug NVR and cameras to power, after NVR start, right click mouse -Wireless add–match-code interface, NVR will search camera under matching code model automatically.

Step 2: Wireless IP Camera has two kinds, including camera with RJ45 connector and camera without RJ45 connector, their way to match code as below: ® For camera with RJ45 connector, after start, use network cable to connect with NVR, match code automatically, no need to restore.

® For camera without RJ45 connector, after start, hold the bottom line of camera for 5 seconds to get into match code mode, it will match code automatically, no need connect network cable.

Step 3: When you can find IP address of camera on screen, matching code complete, click “Exit” to finish.

Notes: For camera without RJ45 connector, its process of getting into

matching code will last 10 minuets. After 10 minuets, please restore camera to get into matching code model again.

55 Split Screen ►

■RJ Video Manage O System Setup □□Video Playback H Video Backup C* Color Adjust

O PTZ Control

<’) Volume ► c° Setup Wizard

Fast Network

Wifi Add

(D Exit System

► Extend Wireless Range

Wireless connection is simple and convenient, but wireless is not a panacea! Because of the nature of wireless, decided in some complicated scenarios, there is a signal attenuation after passing through the obstacle.Following Some methods can circumvent obstacles and increase the signal transmission distance.

p Position the Antenna Correctly

As can be seen from the gain graph of the rod antenna below,The signal coverage of the antenna is similar to an apple. The antenna is located in the center of the apple and surrounds the antenna.The signal is strong, and the upper and lower ends of the antenna are recessed, and the signal is weak.

5dB 3dB

Rod antenna gain vs. coverage

According to the transmission characteristics of the antenna to the signal, in order to ensure the optimal image transmission effect of the wireless set, Claim:

ft NVR and IPC antennas should be placed in high places, not on the walls, metal, Obstructions such as glass affect the signal to diverge outward.

ft The antenna of IPC should be placed in parallel with the NVR antenna to maximize the respective radiation direction angles.In contrast, the maximum coverage of the signal is formed, as shown in the following figure.

Notes: When wireless signal is not strong enough against walls, users can take off the original antenna and subtitute antenna extension cord. Drill a hole on the wall to let the extension cord go through and simply put it where wireless signal is strong.

> set up cascading connection in a reasonable solution, extend wifi signal transfer distance

Note:

ft Repeater function can’t strengthen wireless signal for wireless NVR kit, but can

extend the distance by repeaters>wireless cameras.

ft Only when the repeater cameras and repeated cameras are positioned correctly, wireless distance will be extended.

ft Repeater function and 3 meters antenna extension cord are two methods to
extend wireless range. Users can choose one according to real situation.

> Repeater Setup

Step 1. Right click on NVR’S GUI, left click “video management”^ then left click “repeater”

Step 2. Add repeater

As picture shown below, click icon + besides channel 3, choose other channel.

Step 3. As picture shown below, it means IPC1 is connected to NVR through IPC2 and IPC3. IPC2 is connected to NVR through IPC3. IPC3 is connected to NVR directly.

Step 4. Click “Apply” and then click “refresh” to check if the setting is successful.

IPCAM2

IPCAM1

► Warning

Notes:

Device will not in guarantee if caused by below reason: O Accident;negligence;disaster;mis-operation.

1. Do not conform to the environment and conditions,such as power improper,working temperature too hight or too low, lightning stroke.ect.
2. Ever be maintained by other center which not belong to the real factory.

0 Goods already sold more than 12 months.

FCC RADIATION NORM

FCC

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received,including interference that may cause undesired operation.

FCC Compliance Statement

These limits are designed to provide reasonable protection against frequency interference in residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed or used in accordance with the instructions, may cause harmful interference to radio communication. However, there is no guarantee that interference will not occur in television reception, which can be determined by turning the equipment off and on. The user is encouraged to try and correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

CAUTION!

CAUTION!

The Federal Communications Commission warns the user that changes or modifications to the unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested andfound to comply with the limits for a ClassB digital device, pursuant to part 15 of theFCC Rules. These limits are designed to providereasonable protection against harmfulinterference in a residential installation. This equipment generates,uses and can radiateradio frequency energy and, if not installedand used in accordance with the instructions,may cause harmful interference to radio communications. However, there isno guarantee that interference will not occurin a particular installation. If this equipmentdoes cause harmful interference toradio or television reception, which can bedetermined by turning the equipment off andon, the user is encouraged to try to correctthe interference by one or more of the followingmeasures: —Reorient or relocate the receiving antenna.

—Increase the separation between the equipmentand receiver.

—Connect the equipment into an outlet on acircuit different from that to which the receiveris connected.

—Consult the dealer or an experienced radio/TV technician for help.

<p>The post Wi-Fi NVR Kits User Manual first appeared on NVR IPCAMERA SECURITY.</p>

How do you setup the Zmodo Camera? What quirks does it have that its competition doesn’t? Learn more about Zmodo Wi-Fi surveillance cams and how to use things like the ZMD_SAP network to your advantage through this helpful guide!

As a global provider of smart security systems, Zmodo serves as a dependable Wi-Fi cam alternative to the likes of Ring, Arlo, Wyze, Blink, and Nest. You can see its full abilities through this guide on how to set its cameras up and how to use them to their full potential.

How to setup and use Zmodo camera? It’s simpler than you think. You’ll also be quite impressed with its capabilities such as being able to create a cam network ecosystem akin to Ring’s or Nest’s.

Setup Zmodo camera

Here’s what you need to know about setting up the Zmodo cam.

How to install Zmodo camera?

First off, be aware that you can only set up the Zmodo cam with a phone or tablet (Android or iOS). A pen or pencil and paper might help too. Don’t forget to plug all of your cameras in the same room as the router to keep them within the Wi-Fi’s coverage area.

Also, connect the antennas of all the cameras that came with antennas. They need those. You’ll need to be 5 to 10 feet from the cameras for the hookup to happen.

Go to the Wi-Fi settings of the device you’re setting up the cams with. Make sure you can see ZMD_SAP or AD_ZMD network on the list of Wi-Fi networks available for it.

How to hook up Zmodo camera?

Connect your Zmodo cam to a power source first. Afterwards, download and install the Zmodo app on your phone. From there, just click the “Zink” button and add the number of cameras you want to add unto your Zmodo ecosystem.

Press “Tap Here to Select Wi-Fi” in order to hook up your phone to your Zmodo camera. Choose your device’s Wi-Fi connection. For Zink, it’s ZMD_SAP. For Beam, it’s AP_ZMD.

How to setup Zmodo camera?

In order to setup your Zmodo camera, you’ll need to download from the App Store the Zmodo app. After that, use your email or phone number in order to create your Zmodo account.

Look for the indicator lights on the cams. Confirm that their lights are flashing green. Follow the prompts when installing the cameras, including scanning the QR code.

How to connect Zmodo camera to Wi-Fi?

Connect your Zmodo Cam to Wi-Fi through Zink. You can access Zink by getting the Zmodo app and registering an account. Add a device by pressing the plus icon. Select the number of devices you wish to add to Zink.

Afterwards, connect to the ZMD_SAP network through your phone’s Wi-Fi list. Add your 2.4GHz Wi-Fi network’s name and password to the Zmodo app. Press “Tap Here to Select Wi-Fi” to reconnect to your home Wi-Fi network.

Wait for the device to complete its connection. Name the device once the connection is complete. You can name it whatever you want to make it easier to remember which camera it’s supposed to be.

How to connect Zmodo camera to TV?

To connect Zmodo to a TV like FireTV and Amazon Alexa, do the following. First FireTV should be setup to your network. Open the Amazon Alex app. Click the three lines icon on the upper-left corner of the screen.

Select “Skills and Games” tab. Search for the “Zmodo Skill”. Select the skill then login to your Zmodo account.  Press “Done” and then select “Discover Devices”. The Alexa Skill should then detect your Zmodo cams and have them listed on the “Devices” tab.

You can now use your FireTV to display your Zmodo cameras.

How to connect Zmodo camera to iPhone?

You can connect your Zmodo camera to your iPhone by downloading the Zmodo app to the iOS device and controlling the camera through the app and its Zink connection.

Configure the cameras via your Wi-Fi settings to put them online and allow them to connect to one another as well as with your iPhone and Zmodo app. Your Zmodo cams are now ready to use!

Using Zmodo camera

Learn how to use and troubleshoot the Zmodo camera through the topics below.

How to use Zmodo camera?

After you’ve configured your Zmodo camera by linking it through the Zmodo app and using its exclusive SSID networks AP_ZMD or ZMD_SAP, you should easily use the app to monitor your home’s surroundings.

You can do things like acqui,r,e remote views of your home when you’re away at the office, or on vacation, activate motion detection to stealthily catch intruders, or use its infrared night vision to safeguard your home at night.

How to View Your Zmodo Cameras on a Computer?

Open command prompt on your Windows machine by pressing WinKey + R. Type “CMD” on the run line and press enter. Type “ipconfig” in the new window then press “Enter”. Take note of the IPv4 Address, Subnet Mask, and Default Gateway.

Enter that information on the IPC search program on your Zmodo app. Do this for every field except the IPv4 address. Enter the IP address as is but label the last three digits to a larger value such as 101.

This change in network settings should allow you to open Zmodo on your Internet Explorer or similar browser.

How to turn on/off Zmodo camera?

You can unplug the Zmodo cam to turn it off. You can also go to the device settings to select “Camera Schedule”. This feature schedules when to turn the camera on or off. Tap the pencil icon on the upper right of the “Camera Schedule” screen then tap “x” to remove a period you wish the camera is off.

How to share Zmodo camera?

Enter the “People” feature on your Home Screen then press the plus icon on the upper right-hand corner to add a new friend. Go to the “Device Settings” by tapping the settings gear icon then select “Sharing Management”.

Select which friends you’d like to share the device with. The friends should have their own respective Zmodo accounts, naturally. This gives them permission to access your camera and sew what it’s seeing like you would.

They can respond to your invitation to use your shared camera by agreeing or ignoring the invite.

How to update Zmodo camera?

To manually update your firmware for Zmodo, launch the Zmodo app first. Select the device you wish to update manually on the app’s Device List. View the settings menu by pressing the settings gear. Press Expanded Menu then access the General Info.

The Device Version tab should say “New Version Available” or “New Firmware Available” if the firmware has released any updates. Click on that then press “Update” to get the update going.

How to reset Zmodo camera?

You can power cycle Zmodo by unplugging it for a few seconds and then plugging it back again. The Zmodo Pivot requires you to press and hold the Touch Pad for 5 to 10 seconds to induce a reset. Once a successful reset is done, the device should reboot and the status light should blink green.

How to factory reset Zmodo camera?

Use a pin or paper clip to press and hold the reset button for 10 to 15 seconds until the device turns off to reset it to factory settings. The reset button type of reset typically restores the Zmodo camera to its original factory settings. This means you have to set it up once more and reenter its information.

FAQs – Frequently Asked Questions

Here are the most frequently asked questions about Zmodo cameras.

How to find the Zmodo camera IP address?

Double-click your IP camera in the IPC Search Program then change the network settings. Enter the info you got on your “ipconfig” results (IPv4 Address, Subnet Mask, and Default Gateway) their respective fields except on the IP field.

You’re supposed to assign the IP address as the same one that appeared as the IPv4 Address on your “ipconfig” results, but label the last three digits to a larger value such as 101. This will allow you to open Zmodo on Internet Explorer.

How do you find the QR code on a Zmodo camera?

Your phone should first connect to the Wi-Fi network you want your cams to connect to. Open the Zmodo app, press the plus sign on the top right then select “QR Code”.

Tap “Start Installation or Next” at the bottom of the screen. Enter your Wi-Fi password and tap “Next”. This will bring up the QR code on the screen.

Why won’t my Zmodo camera connect?

A host of reasons are behind why the Zmodo cam won’t connect to your Wi-Fi. Your Internet might be down or your cam is out of coverage area of the Wi-Fi router. Your router settings might interfere with connection (parental controls or VPN). Or your cam’s battery might be low.

How do I set up my Zmodo outdoor camera?

How to Set Up Your Zmodo Wireless Security Camera System

Where is QR code on Zmodo camera?

2 1 Log in and press the Add Device option in the upper right corner of the Home Page. + 3 Select the “QR Code” connection method to connect your device(s). Your device(s) will be added to your Zmodo account. Enter the password of the WiFi that you want your device(s) to connect to.

Do you have to pay monthly for Zmodo?

All of Zmodo’s products can be self-monitored, which means you don’t need to take on monthly subscription costs. Storing your videos to the cloud is completely optional, so you can own Zmodo cameras without paying any more than the price of the equipment.

How do I setup my Zmodo wireless camera?

Zmodo Zink Connection Guide Setup Tutorial

How do I connect my Zmodo camera to a different WiFi?

To move your camera to a different Wi-Fi network:

Plug your camera into a power source in the new location, launch the MeShare app from your smartphone, and login with your existing username. Add the device again using the same setup process as before, but inputting the new network name and password.

Why is my Zmodo not working?

Zmodo Support – [Troubleshooting] My Zmodo device isn’t working after the app update. Once you have updated your app, you may need to update your Zmodo device to a new firmware (if available). The app will prompt you when a firmware update is available.

Why wont my Zmodo connect to WiFi?

Your Zmodo camera can’t connect to the Internet

You need to check your WiFi router. If the Zmodo camera doesn’t connect to the wi-fi router, there’s no way you can have access to the video stream through the Internet, so you need to make sure the camera can associate itself with your router.

Why is my Zmodo camera flashing green?

If your Zmodo doorbell is blinking green, it means that your doorbell is ready for setup. During this phase, it will not send your phone notifications or record footage. You can install your device by using the SmartLink app. Here, you can connect your device to the internet and view footage.

Can you use Zmodo without subscription?

You can use Zmodo products without being required to pay a subscription. However, if you would like to use cloud storage to keep recordings and access specific features like editing clips and enabling AI object detection, you will need the subscription.

How many cameras can I have on Zmodo?

Yes, you can have as many cameras as you’d like. They will all be accessible by the same account if you choose to add them under the same account. They can be set up in as many locations as you wish.

Do Zmodo cameras have audio?

Most of the security cameras we test out these days have two-way audio, enabled by built-in speakers and microphones, and Zmodo’s cameras were no exception, save for the 1080p HD Indoor/ Outdoor WiFi Camera, the 720p Indoor Dome Camera and the Torch 360.

How do I watch my Zmodo camera on my TV?

How to use your Zmodo camera with Amazon Alexa and FireTV

How do I reset my Zmodo mini camera?

On some cameras like the Pivot, you can reset the Zmodo device by pressing and holding the Touch Pad for 5-10 seconds. Once the camera has successfully reset, it will reboot and the status indicator will blink green.

How do I connect my Zmodo camera to my computer?

How to View Your Zmodo Cameras on a Computer

What is this SSID?

The abbreviation SSID stands for Service Set Identifier. This is the unique name that identifies a wireless network. It is in the packet header when a data packet is transmitted. The devices on the Wi-Fi network use this identifier for communications via the network.

Can not connect to Zmd_sap?

Try the steps below to resolve the issue. – Go back to the WiFi settings, verify you are still connected to the ZMD_SAP network. – In the phone’s settings, temporarily turn off mobile data until the setup is complete. – Reboot the phone.

Why is my Zmodo camera flashing blue?

Note: Check the status/indicator light on the camera/s, when it’s blinking blue, the Zmodo device is connecting to a WiFi network. When it’s Solid Blue, the zmodo device is successfully connected. Your app should ask you to Name the device.

Where is the reset button on my Zmodo camera?

Please reset your device by pressing and holding the reset pin on the bottom of the Greet until the LED ring turns off. Wait for it to power back on, and retry the setup process once the LED ring is blinking green.

Can I use Zmodo camera without WiFi?

In order to allow you to access live video at any time and receive live motion detection and sound alerts, the Mini Cam communicates with cloud servers constantly. As a result, you will need a strong wireless signal where you install the Mini Cam.

What does a green light on a camera mean?

A solid green light on a security camera means there is both a local network and an internet connection.

How do I get my Zmodo camera back online?

Simply unplug the camera and move it to the new location.

As long as you are within range of your wireless router, your camera will automatically reconnect.

Conclusion

Hopefully, you’ve learned a thing or two on how to setup the Zmodo camera or camera ecosystem. This guide not only covered how to install and setup the Zmodo camera as well as how to connect it to your Wi-Fi, TV, and iPhone.

It also covers info on how to turn the camera on or off, how to update its software, how to reset it, and how to factory reset it when push comes to shove.

How to reset zmodo camera

Everyone wants a home that is safe and secure for the whole family. With a Zmodo camera, anyone can enjoy the comforts of their home 24/7.

Zmodo is one of the leading companies that focus on video surveillance. With their indoor cameras, outdoor cameras, video doorbells, smart hub repeater, and door/window sensors, anyone can make a  video surveillance system on their own!

As a matter of fact, there are several versions of Zmodo cameras that may provide various ways of being reset. If you’re interested, just keep reading!

Why reset?

Restarting your device is not the best option to combat certain problems such as problems on WiFi connectivity, however, resetting your device to factory default is.  By doing so, you are resetting your device’s settings as well as the options, putting it back on default and setting it again.

Some issues can affect your device options that can result in a tech problem, resetting your device can help fix the problem. But the cons is that you need to set it up once again.

Restart vs Reset

Again, restarting just turns off your device and then reboots it. The settings that you have set are still there and there is no need to set it up again.

While a device factory reset will put your settings back to default and will remove all your personal touches on the device.

Reset a wireless camera

1. Turn off the network camera by disconnecting the power adapter.
2. Press and hold the reset button with a pointed object while reconnecting the power.
3. Continue pressing the reset button just enough until the status indicator blinks. Then proceed to release the reset button.

A wireless camera

Reset a Zmodo camera to factory settings

1. Press and hold the reset button at the side of the blink module for at least 10-15 seconds.
2. Keep it pressed until the light turns red.
3. Solid green and blue light will appear once the reset is done.

NVR and IP Cameras

#1: Keep the reset button at the back of the NVR to set everything back to defaults.

#2: Use the restore to defaults in the settings menu.

1. Proceed to the main menu and select General Settings.
2. On the left side list, select the bottom option that states default.  The NVR will ask if you are sure to restore to default. Just select OK to restore the settings.
3. You will need to put the admin password for the system and click Enter.
4. The system will be set to default after the process is completed.

NVR and IP Cameras

CM-I11123BK and CM-I12316GY

The reset for the CM-I11123BK is a bit different from CM-I12316GY.

CM-I11123BK

1. Turn the camera upside down and find the reset button on the bottom.
2. Keep the button pressed for 15 seconds.

CM-I12316GY – 2 variations

1. There are 4 cables on the lead that are for power, ethernet, and two other wires.  To reset the version, keep the two other wires pressed together for 15 seconds.
2. There are three cables on the lead.  For power, ethernet and another cable with a button.
3. To reset, hold the button on the cable for 15 seconds.

If the cameras can still be accessed on Internet Explorer, the reset can be done with the settings menu and selecting Restore Factory Settings.

Zmodo Doorbell

1. Remove the device on the wall.
2. Face the camera upward.
3. Find the pinhole at the bottom.
4. Take a pointed object and press the hole with it.
5. When the blinking green light starts, the reset is completed..

Zmodo Pivot

1. Find the touchpad
2. Keep the touchpad pressed for 10 seconds.
3. Wait for the green blink.

Effects of factory reset

Resetting is like receiving a new device with unmodified settings, just what it was when you bought it in the store.

The camera will forget all the WiFi that it has been connected to and you will need to reconnect everything to the application.  The videos will be all reset not unless you put them in a different memory device.

If you’re trying to resolve problems on your device that can’t be solved with restarting, you may want to save all your video files and then proceed to reset the device.

The Bottom Line

Resetting is quite easy with Zmodo. It depends upon the version but everything is easy and convenient for every user.

Please take note that by resetting, everything will be back to its original state and you may not recognize it and you may want to personalize everything. Just input your preferences and settings again.

Zmodo Camera Troubleshooting

What is the Zmodo Cam? How do you go about troubleshooting it? What are its typical problems? Keep on reading to find out the truth about Zmodo cameras and fixing their most common issues.

Zmodo is a global provider of smart security camera systems. They sell quality smart devices for surveillance and protection purposes that could be used indoors or outdoors. Its site also serves as your one-stop shop for smart home cams that provide a safe digital surveillance ecosystem.

Every Zmodo cam networks with one another and they also work together in a single app, like in the case of Zmodo’s competition Ring, Arlo, Wyze, Blink, and Nest. With that in mind, let’s discuss Zmodo camera troubleshooting 101.

Zmodo camera offline: How to get Zmodo camera back online

If your Zmodo camera is offline, check to see if it’s a Wi-Fi issue on your ISP’s end or if it’s a connectivity issue on the Zmodo cam’s end. You might have a Wi-Fi disconnection issue or a network that’s so slow you couldn’t do the usual things you could with your cam.

If your Zmodo cam is offline check your Wi-Fi router first to see if the ISP is the root of the problem. The reasons for an offline camera include the following:

• Not in Range: The camera might be outside the coverage area of the network. To fix this issue, you’ll have to place the camera and/or the Wi-Fi modem closer to each other.
• ISP Issue: It’s not Zmodo it’s you. Or rather, it’s your Internet Service Provider. Make sure your ISP is working properly with all the lights for Internet connectivity turned on.
• Network Connection: If your network connection itself is poor and unstable, do two things. One, power-cycle (turn on and off then on again) your router. Two, reset or unplug then replug your camera.
• Wrong Network Name: The cam might connect to the wrong network name instead of your home Wi-Fi. Fix this during setup or release the Wi-Fi then reconnect to the correct Wi-Fi.
• Wait a Little While: If you’ve just switched on the camera then wait a little while for it to get connected to your network of choice. Patience is a virtue here.
• Network Compatibility: Some models work within a limited frequency—2.4GHz instead of 5GHz. Your cam might not connect to a 5G network, in other words.
• When All Else Fails: When all else fails, just reset your Zmodo camera to factory settings. Take note though that some cameras don’t have a reset button so you’re left with turning it off and on to reboot it.

Zmodo camera not working: How to Fix

If your Zmodo cam isn’t working after the app update then you might need to update your Zmodo cam’s firmware for good measure (if it’s available). Update the app first then get the app to prompt you when a firmware update is available in turn.

If your Zmodo cam is offline then you can bring it back online using the recommendations of the section above.

If the Zmodo cam isn’t powering on at all despite the battery being fully charged then the appliance itself might already be “bricked” (it’s not working and it’s no better than a paper weight or brick). Contract Zmodo support for more details.

Zmodo camera not connecting to Wi-Fi: How to Fix

If it’s a connection problem, troubleshooting can be done if it’s the camera causing the disconnection. Do the following:

• Check if your ISP’s Internet is working properly.
• Charge the battery of the camera because the battery power might be low.
• Setup the camera to connect to the Wi-Fi once more.
• Check the settings of your router.
• The parent control or VPN on the Wi-Fi can cause offline issues with the camera. Turn them off for a few seconds to see if it solves the issue.
• Access your wireless settings on the app.
  • Look for the wireless settings menu.
  • Find the wireless signal name or SSID.
  • Rename the SSID for 2.4GHz and 5GHz (different names for both).
  • Open the security tab to make sure the router is using WPA or WPA2
  • Save your settings and try reconnecting now.
• Remember that WPA/WPA2 has a password limitation of 13 characters.

Zmodo QR Code not working: How to Fix

Make sure the Wi-Fi network you’re connecting to is 2.4GHz WPA-PSK/WPA2-PSK. Also, the network shouldn’t be hidden either.

When doing the QR code scan, ensure that the display on your phone is set on high brightness. Also, avoid getting glare on the screen. Furthermore, make sure your camera isn’t already bound to another user account. This might make the QR code scan moot.

Zmodo not connecting to zmd_sap: what is zmd_sap? How to Fix!

The zmd_sap or ZMD-SAP is the wireless network that Zmodo cameras connect to that’s exclusive to the Zmodo wireless camera line. NVRs and DVRs don’t make use of the network, only the wireless cams do.

If your Zmodo isn’t connecting to zmd_sap, do the following.  When the camera is blinking green, check the available Wi-Fi signals on your phone’s Wi-Fi settings page. You should see the ZMD_SAP network on the list. Use the Zink connection to connect the device to the Wi-Fi network.

If you can’t find zmd_sap, connect to Zmodo’s chat and speak to one of their agents. They should provide you with a QR code to do the setup. No amount of resets is going to fix the issue of a missing zmd_sap. Refer to your product’s Quick Guide for more details.

Zmodo camera red light: Here’s The Truth!

On many Zmodo cameras, the presence of the red light means there’s some sort of error occurring. Some indicate an issue reading your hard drive. Or it might mean you can’t connect to your ISP’s Wi-Fi Internet or any local wireless connections (like the zmd_sap network).

On the Zmodo HD WiFi Camera NVR Kit, a solid red light means the hard drive isn’t working properly or no hard drive was detected. If the light is flashing red instead this means the NVR has encountered an error. You should restart the NVR. Contact Zmodo support if the problem persists after the restart.

Zmodo camera blue light: Here’s The Truth!

In most models of the Zmodo camera, a solid blue status light means the device, is already connected to the Wi-Fi network. In other words, a blue light usually means good or benign things unless otherwise stated.

With the Zmodo NVR, a flashing blue light means that the NVR camera is reading the hard drive. As for the Zmodo Pivot, a solid blue light means it’s ready to go and connected to Wi-Fi while a flashing blue light means it’s attempting to connect to Wi-Fi.

FAQs – Frequently Asked Questions

Here are the most frequently asked questions (FAQs) regarding how to fix your malfunctioning Zmodo camera.

Where is the reset button on the Zmodo camera?

Most Zmodo wireless cams lack a reset button. The ones that do have a small reset button you need a pin or paper clip to press and hold. The reset button could be found on the underside of the camera in question. Read the user manual for more details.

How to setup Zmodo camera?

To use Zink, download the app and make a free account. Open the (+) Add Device menu and start the setup process, connect your phone to your Wi-Fi device, enter your Wi-Fi info, and name your device.

With SmartLink, it’s the same deal. This should work on Beam, NVR Kits with Wi-Fi Cameras, Wi-Fi Camera Kits, PT Cameras, Mini Wi-Fi Camera, Greet, and Pivot.

How to reset Zmodo camera?

Use a pin or paper clip to press and hold the reset button for 10 to 15 seconds until the device turns off to reset it to factory settings.

The Zmodo Pivot requires you to press and hold the Touch Pad for 5 to 10 seconds to induce a reset. Once a successful reset is done, the device should reboot and the status light should blink green.

How do I connect my Zmodo to Wi-Fi?

Once you’re prompted to connect to Wi-Fi, you should press “Tap Here to Select Wi-Fi” to go to your smartphone’s Wi-Fi settings page. Afterwards, select your Wi-Fi and provide the username and password.

If you’re connecting to Beam, connect to the “AP_ZMD” SSID. If you’re connecting to any other “Zink” Wi-Fi device, connect to “ZMD_SAP” SSID instead.

Zmodo camera light meaning?

The meaning of each camera light will depend on the model of Zmodo you have on hand. Here are the meanings behind the colors of the Zmodo Pivot, for example.

• Solid Blue: Ready to go and connected to Wi-Fi.
• Flashing Blue: Attempting to connect to Wi-Fi.
• Solid Green: The Pivot is rebooting.
• Flashing Green: The Pivot is ready and waiting to connect to Wi-Fi.
• Off or Gray: The Pivot is turned off or unplugged.

How do I reset my Zmodo camera?

On some cameras like the Pivot, you can reset the Zmodo device by pressing and holding the Touch Pad for 5-10 seconds. Once the camera has successfully reset, it will reboot and the status indicator will blink green.

How do I get my Zmodo camera back online?

Simply unplug the camera and move it to the new location.

As long as you are within range of your wireless router, your camera will automatically reconnect.

Why won’t my Zmodo cameras connect?

If you have a Zmodo camera that won’t connect to Wi-Fi there’s a quick fix. Usually the issue with Internet connection is related to the frequency the camera is operating at. When your router works at 2.4Ghz and 5Ghz, the Zmodo camera can associate itself to the wrong SSID (wireless signal name).

Why does my Zmodo camera keep going offline?

If the zmodo camera is showing offline, then the wireless network router is required to be checked. Sometimes, the model of the camera differs and according to the model, the camera can work within a limited frequency. That’s why the camera is not able to connect with the wireless network router.

What do the lights mean on a Zmodo camera?

Note: Check the status/indicator light on the camera/s, when it’s blinking blue, the Zmodo device is connecting to a WiFi network. When it’s Solid Blue, the zmodo device is successfully connected. Your app should ask you to Name the device.

Why is my Zmodo camera flashing green?

If your Zmodo doorbell is blinking green, it means that your doorbell is ready for setup. During this phase, it will not send your phone notifications or record footage. You can install your device by using the SmartLink app.

How do I reconnect my Zmodo camera to WiFi?

Open the Add Device “+” menu on the upper right-hand corner and select the ‘Zink’ setup method. If you do not have a Beam already, select the ‘Normal’ setup option. 4) Connect to your phone to your WiFi device’s wireless signal. Your will be prompted to connect to your device’s WiFi signal.

Why is my Zmodo camera blinking green and blue?

That is usually indicative of a power issue as the camera is not able to go to setup mode (blinking green) and is not connected (solid blue). 1. Please try unplugging and replugging the camera, and make sure it’s plugged directly into a wall outlet and not to a power strip or extension cord.

What does it mean when a security camera is flashing red?

Usually, when you see a blinking red light on a security camera, that means that the camera is fake. Many businesses or homes choose to purchase fake security cameras because they cannot afford a real one or do not want to handle the maintenance costs.

Where is QR code on Zmodo camera?

Procedure

1. Press the plus sign on the top right and select QR Code.
2. Tap the “Start Installation or Next” at the bottom of the screen then tap on “Next” till you get to the screen asking for your password.
3. Once it is asking you to enter the password confirm the wifi network at the bottom is the 2.4 network.

Conclusion

Check out the Zmodo smart home devices and security cam systems in case their prices and services cater more to your budget. Hopefully, this guide has outlined everything you need to know about fixing smart device errors and connection problems.

Even Zmodo cams require maintenance, servicing, and troubleshooting from time to time. No matter how high-quality the cam is, errors and glitches do happen. Hopefully, this guide will keep your Zmodo ecosystem running smoothly when push comes to shove.

References

1. “Fix Zmodo camera offline“, TechFixYa.com, Retrieved March 11, 2022
2. “Welcome to Zmodo Support“, Zmodo.com, Retrieved March 11, 2022
3. “Configuring your wireless device“, Zmodo.com Support, May 17, 2018
4. “How can I reset my device?“, Zmodo.com User FAQ, Retrieved March 11, 2022
5. Patricia P., “What does the ring on the top of the Pivot mean?” Zmodo.com, January 27, 2016
6. “Zmodo won’t connect to WiFi (solved)“, LearnCCTV.com, Retrieved March 11, 2022
7. “Zmodo HD WiFi Camera NVR Kit Quick Start Guide“, Zmodo.com Support (NVR Quick Guide PDF), Retrieved March 11, 2022

<p>The post How to Setup and Use Zmodo Camera? first appeared on NVR IPCAMERA SECURITY.</p>

1. How to setup microSD  card record settings

SD card installation video：https://www.youtube.com/embed/nbpofPlUV2k

Note: Cameras maximum support 128 GB SD card.

1). Remove power cable before inserting the microSD card to the camera.

2). MicroSD card format and record setting

Log in “SriHome” App and follow the steps:Settings -> Record Setting .

There are 2 types of recordings：

24/7 recording: 24/7 recording refers to the continuous recording of the camera which is about every 10 minutes as a node continuous recording.

Alarm recording: The camera captures footage only when the motion detection alarm is activated.

Read Next :

• How to setup Sricam SriHome Products
• Sricam installation and user guide
• V380 IP Camera Installation Manual

The system does not detect SD Card.

Followings are a few possible reasons why this may be occurring:

1. Please power off camera before inserting SD card into camera.

2. The SD card read&write speed not good, please use a SD card with class 10 or above class 10.

4. The SD card is broken.

3. The SD card has not been formatted properly.

5. The SD card slot is faulty.

Sricam IP Camera Setup Guide

SD card video playback view:

Note:Both 24/7 recording and Alarm recording cannot be opened at the same time ,only one of them can be opened.

2. APP prompt “offline” when adding camera

See “camera offline” when  the setup procedure

Here are questions which may help you to shoot the issue when you use an Ethernet cable to connect the IPcam to the router:

1. Make sure the Green LED on the cable connector is flashing . If not, the connect between the camera and the router is still off.

Double check to ensure both two ends securely connected. You can also try other ports which on the router.

2. Make sure your mobile phone connect to same router or same LAN as the camera cable connecting.

3. Make sure DHCP is enabled on your router.

4. Make sure NO MAC filter enabled on your router. Or you need to disable MAC filter temporiaily before successfully configure camera.

5. When you switch from Ethernet to WIFI on the app, it will ask for WiFi password, make sure the provided WiFi password is correct.

3. How to Setup Motion Detection Alarm

Step1: Enable motion detection alarm

Note: The alarm notification will be pushed just ONE time within 30 seconds

Step1-1: Tap “Setting” button >> “Settings” >> “Alarm settings” be the alarm setting window as figure 1 and figure 2.

Sensitivity: The greater the number, the higher the sensitivity, the camera will be more easily alarmed.

Step1-2: Enable “Motion Detection Alarm”as figure 2

Note: Set mobile push notification as follows

Android

iOS

4. Camera’s Wi-Fi is unstable and often offline

Followings are a few possible reasons why this may be occurring:

1. Check whether antenna is tightened.

2. To check Wi-Fi signal, in normally, it should be more than 3 bars.

(The distance between the camera and wifi router being too far might cause wifi signal to be less than 3 bars ).

3. WiFi channels: check if WiFi channels are busy, possibly reconfigure to “Automatic”.

4. The camera IP address conflicts with other devices, needing to set camera IP address to be a

fixed one.

5. Change the name of the wireless network (SSID): If there are different wireless networks with the same name (SSID) in your

environment-perhaps because a neighbor uses the same wireless router,a wireless repeater has the same name as the router – WLAN

devices could try to automatically connect to the wrong wireless network ,Therefore, set up a unique wireless network name in your

wireless router or repeater.

6. Set maximum transmission power:In some wireless routers, the transmission power can be reduced,which reduces the performance

of the wireless network. Make sure your wireless router has the maximum transmit power set.

5. The system does not detect an SD Card

Followings are a few possible reasons why this may be occurring:

1. Please power off camera before inserting SD card into camera.

2. The SD card read&write speed not good, please use a SD card with class 10 or above class 10.

3. The SD card is broken.

4. The SD card has not been formatted properly.  please format sd www.sricam.com/srihome/download

5. The SD card slot is malfunctioning.

6. Can’t connect WiFi

If you fail to setting WiFi for ip camera, please make sure your router：

1. All IP Cameras support 2.4G HZ WIFI，only some IP cameras don’t support 5GHZ Wi-Fi.

2. NO MAC filter enabled on your router. Or you need to disable MAC filter temporarily before successfully configuring camera.

3. Router’s DHCP is enabled, after setting up and setting a fixed ip address for IP camera, you can disable DHCP again.

4. The WiFi Encryption is WPA/WPA2-PSK, either AES or TKIP encryption is OK if you are not using WPA/WPA2.

There is possible using WEP. It is recommended to use WPA/WPA2 now because WEP is quite old technology and not safe nowadays.

5. WiFi Channel needs to set as AUTO in order to avoid busy channels.

Inconsistent signal, it could be due to:

1) Too many devices sharing the same internet network. Please try to disconnect other devices.

2) The IP camera is too far from the router if using WIFI connection.

• Other quality and setup issue, please reset camera to factory default.

7.How to set the privacy zone

1. Open the SriHome APP, click the settings button, and then click “Video Settings”

2. Click “▼”, select “Area 1”, and then randomly select an area on the video screen of this interface, and then click “Save”.

3. Back to the video viewing interface, you can see the privacy area just set

Note: If you need to clear the privacy area, go back to the video settings and click “Clear Current Area” or “Clear All Areas” to cancel the privacy area (a total of 4 privacy areas can be set)

8. How to restore the camera to factory settings?

Step 1: Power on the IP Camera and wait for about 30 seconds

Step 2: Keep pressing the RESET button for about 15 seconds then release.

Then camera successfully restore to factory settings  (password default : 888888).

9. Multiple-view on srihome App

Step 1 ：Tap the “multiple view” icon as Figure 1.

Step 2 ：On the pop up windows select the camera which you want to multiple view as figure 2.

Step 3 ：Tap “Next”to pop up multiple view.

Note:In multi-scree mode, you can watch up to 4 devices at the same time(except NVR).

10. How to retrieve the ID number if the camera’s ID tag is lost or damaged

1) When the SriHome App does not add a camera:

Please power on the camera, press and hold the reset button for 5-10 seconds, and wait for the camera to reset to factory settings.

Open the WiFi network settings of the mobile phone, and find the WiFi hotspot sent by the camera.

The part after removing the “IPC-” from the WiFi name is the ID number of the camera. As shown below:

2) When SriHome has added a camera:

Open the SriHome APP, click Modify, and you can view the camera’s ID and ID QR code. As shown below:

11. How to solve the problem that the upgraded camera cannot be turned on

1. Please copy the entire decompressed update folder to the root directory of the SD card, the file cannot be renamed; (please contact customer service for the updated folder)

2. Then install the SD into the camera, and then power on the camera;

3. After waiting for 2 minutes for the camera to rotate and self-check, press the reset button to reset the camera to complete the upgrade process.

Notice:

1. Please ensure that the camera cannot be powered off during the upgrade process

2. If the upgrade fails, the camera will automatically restart, no need to unplug the power supply

3. If there is an unexpected power failure during the upgrade process, please contact customer service with email: support@sricam.com

(If you encounter other problems during the camera upgrade process, or the camera cannot be upgraded normally, please contact customer service via email in time:support@sricam.com)

12. How to download and delete videos in SD card

Steps to download videos:

Note: 

① The mobile phone must be connected to the same LAN as the camera before the download logo will appear.

② IOS does not support video download function.

③ The firmware version of camera is above V8.1.1.

④ SP027 models do not support this function.

1. First connect the mobile phone and the camera to the same LAN

2. Open SriHomeAPP and open the playback function

3. Click the download icon to download to the local video of SriHomeAPP

4. Open the local video, long press the video, and click save to album

5. Open the mobile phone photo album to view the downloaded video

Steps to delete videos：

Note: Both Android and IOS do not support the deletion of a single video

Open SriHomeAPP, click Settings, click Video Settings, Click Format SD card to delete all videos in the SD card

<p>The post Sricam IP Camera Setup Guide first appeared on NVR IPCAMERA SECURITY.</p>

How to set presets & auto-patrol for xmartO PTZ cameras?

The xmartO WT series, DZ series and DPM series PTZ cameras support up to 8 preset points.

Definition of ‘presets’: PTZ cameras can be navigated to view different areas. Presets record the key points so you can reach the recorded poinits with one tap.

Auto-patrol: a feature xmartO developped based on preset feature. The camera patrol the preset points back and forth. AKA auto-cruise, auto-scan.

1. Set preset points

While viewing the camera, tap PTZ icon to enter PTZ menu; then tap Preset to enter preset menu. Use the joystick to navigate the camera to the 1st point, tap ‘Add Preset’ to save the point 1; then navigate the camera to next point and tap ‘Add preset’ to save the point 2…you can save up to 8 points.

2. In the preset menu, you can tap ‘Go to‘ to reach the preset points.

3. Start Auto-patrol

a) If your camera does not have optical zoom, tap the image, on right you will see the A icon. Tap the A icon the camera will start to patrol the preset points.

b) If your camera is the version with optical zoom, well it has higher level chipset inside. The Auto-patrol is a bit different. In preset menu, tap ‘Shortcut mode’, type in ’13’ and tap Go to, the camera will start to patrol the preset points.

4. Stop Auto-patrol

Tap any of the direction on the joystick will stop the auto patrol.

Tips: cameras added to xmartO NVR have the same steps. It’s similar to on the NVR. Only the NVR’s UI is a bit different and the A icon is in the middle of the joystick. 

Read Next : How to Set up Alexa for Blink devices

View XMARTO WiFi cameras on PC

CMS is called Camera Monitor System. It is a camera monitoring client for online preview image, video storage, remote playback, device management, video/screen download and other functions. It is suitable for DVR, NVR, IPC, VR CAM, Wifi IPC and other devices.

Below are the basic instructions of using CMS on your computer. If you need detailed user manual of CMS, you can download it from our website: https://xmarto.com/pages/download

Also, you can click More Function-System Message-Open the manual to find more details of xmartO WallPixel CMS.

1. Download xmartO WallPixel CMS Software
Link: https://www.xmarto.com/downloads/

2.Installation and operation  

Step 1: Run the xmartO_WallPixel_for_PC_Setup.exe installation package.

Step 2: Select the language that your system needs to use.

Step 3: Read and accept the agreement.

Step 4: Select and determine your software installation path.

Step 5: After the installation is successful, immediately run and use.

 

3. Login

3.1 Local Login

Default username: admin
Default password: no password, leave it blank

For security reason, we suggest you set a password after you are logged in.

3.2 Cloud Login

Use the app account: Enter the username + password of the app account on the cloud login interface to log in.

Register an account:Click on the registered account in the cloud login interface, enter the mobile phone number / email (if using the mobile phone number to register, you need to add the mobile phone number area code), click OK, enter the password and verification code and click Register now, after verification, you can complete the registration.

Forgot password:Click on the forgot password in the login interface, enter the registered account to obtain the verification code, enter the verification code and the new password and click OK to reset the password.

 

4. Add Device to CMS

You can add devices to the CMS in two ways:

Method 1: After adding the device using the mobile APP, directly log in to the CMS using the APP account password, and you can view the device you have added in the CMS system;

Method 2: Please make sure that your device is equipped with a network or a network cable, log in to the CMS, and click the add button in the upper right corner.

Add IP / DDNS: manually enter the device “IP / DDNS + port + channel number + device password”, select “type” according to the actual situation of the device, the rest of the information remains the default, click Finish to add successfully.

Cloud ID addition: manually enter the device “cloud ID number + channel number + device password”, select “type” according to the actual situation of the device, the rest of the information remains the default, click Finish to add successfully.

 

 

LAN search device addition: select the device management in the function bar below the system, click the interface refresh button, wait for the device to be searched, check the required device and click add (enter the device IP / ID to quickly find the need to add device)

5. Live View
The xmartO WallPixel  CMS allows you to view cameras on your computer both locally and remotely.

5.1 Main Menu Introduction of CMS:

• Playback: Click to playback videos stored in your hard drive
• Device Management: Manage your device(s)
• User Parameter: Some basic settings of CMS
• Record: Record short videos of live view cameras, videos will be stored to your computer
• Screenshot: Take snapshots of live view cameras, pictures will be stored to your computer
• Disconnect All: Turn off live view of all cameras on CMS
• Screen Number: Choose how many cameras you want to display on one screen, the CMS allows you to view up to 64 cameras simultaneously
• More Function: More basic functions of CMS, including creating user, setting password and etc.

5.2 Multi-channel Viewing
CMS allows you to view up to 64 cameras simultaneouly. So if you have multiple systems, you can view all cameras in multiple systems simultaneously on this CMS.

5.3 Record and Snapshot
CMS allows you to record short videos and take snapshots when live view cameras, videos and snapshots will be saved in your computer. You can change the storage path here as shown in the picture.

 

6. Playback
CMS allows you to playback your history videos stored in hard drive. With this CMS, you can playback videos stored in hard drive or micro SD card from all over the world. Detailed instruction as below:

a. Click “Playback” on bottom navigation, it will pop out message “Close the video being played?” Choose Yes.
b. Select a window on left(1), select a channel from the device(2), choose the Record Type, select a date(3), and click “Retrieval”(4). The CMS will start playback videos of that channel immediately. Move the cursor on the time bar at bottom to locate an exact time to replay the camera per your needs.

c. You can record short videos or take snapshots while playback videos. Videos and snapshots will be stored to your computer.

 

7. Backup 
CMS allows you to download and backup videos to your computer.
The downloaded video files are in .mp4 format, you can playback with any player.

Detailed instruction here:
Click “Playback” on bottom navigation, select a device channel, choose Record type, select a date and then click “Download” on bottom right. You’ll see below interface with a list of all recorded videos.

 

Videos will be saved to your computer, as shown in below picture. You can also change the storage path.

 

8. User Management

8.1 Change admin password
Click “More Function” on bottom navigation, choose “System Message” and click “Change Password”. Keep the old password blank, and enter your new password, confirm your new password, and click “Confirm” to save it.

 

Something important need to pay attention to:
If you have once installed old ESeeCloud version on your computer and plan to upgrade to this new one, you need to uninstall the old version from your computer completely, and delete related files. Then install this new version, otherwise the new one does not work on your computer.

Here is how to uninstall the old one and delete the related files from your computer:
1. Uninstall the current ESeeCloud software from your computer.
2. Go to the place where you install this software on your computer and delete the file named with ESeeCloud completely, usually it is stored here:  C:\Program Files (x86)\EseeCloud
3. Go to below path and delete the ESeeCloud file, as shown in below picture.
C:\Users\Administrator (or your username)\AppData\Local\EseeCloud
C:\Users\Administrator (or your username)\AppData\Local\EseeCloud_Data
C:\Users\Administrator (or your username)\AppData\Roaming\EseeCloud

If the file is not shown there, then you need to check “show hidden files, folders and drives “, as shown in below picture.

How to view xmartO cameras on Mac?

EseeCloud is an updated CMS to preview, playback and backup the xmartO cameras/ camera systems on Mac.

1. Download ESeeCloud CMS Software
Download the EseeCloud CMS from xmartO website:
https://www.xmarto.com/downloads

2. Install and run ESeeCloud CMS on your Mac.
Install the CMS on your Mac and run it. If you have problem installing ESeeCloud CMS to your Mac, please refer to,

https://support.xmarto.com/?action=faq&cat=1&id=20&artlang=en

3. Login ESeeCloud
After that, you will be asked to type in the username and password. The default username is “admin”, default password is blank. For security reason, please set a login password to prevent unauthorized access.

4. Add Device to ESeeCloud CMS

4.1 Auto add, applies to add devices in LAN
EseeCloud CMS will search the devices in LAN automatically and display them in the Device Management list.

a. Click “Device Management” in upper navigation, you’ll see your device(s) listed there.
b. Select the device(s) and click Add. Your device(s) will be added to ESeeCloud CMS. They will show on upper right.

 

c. Go back to Live View, and click on the “play button”

behind each device to preview. If you want to view cameras from all devices at the same time, simply click “All Connect” at the right bottom. Click on the “stop button” behind each device to stop previewing cameras of this device.

4.2 Manual add, applies to add devices remotely
If you want to view cameras from a remote computer, you need to add the device to your ESeeCloud CMS manually on that computer.

a. Run and login ESeeCloud, then click “+” at top right corner. Or click “Device Management” on upper navigation.

b. You’ll see below interface. There are two ways to add device to ESeeCloud: Add cloud ID and Add IP/DDNS.
Add cloud ID: Add device to ESeeCloud with your NVR’s Device/Cloud ID. It is available for local and remote access.
Add IP/DDNS: Add device to ESeeCloud with your NVR’s IP address. It is available for local access only, so if you want remote access your cameras on this computer, choose the first Add cloud ID.

c. Type in the information required and click “Add”, the device is added to this ESeeCloud CMS, you can preview the cameras now.

Note: If you are adding xmartO VR camera, please turn on the Panorama.

5. Live View
5.1 The ESeeCloud CMS allows you to view cameras on your computer both locally and remotely. Please refer to below image for basic introduction of buttons.

5.2 It allows you to view up to 64 cameras simultaneously.

5.3 It supports all xmartO security camera systems and VR cameras. You can turn on panorama for VR cameras here, and also you can turn on the auto cruise.

6. Playback
The ESeeCloud CMS allows you to playback your camera videos. With this CMS, you can playback videos stored in hard drive or microSD card from all over the world. Detailed instruction as below:

a. Click “Playback” on upper navigation.
b. Select a window on left(1), select a channel from the device(2), choose the type(3), and select a date(4), click “Search”(5). The CMS will start playback videos on camera windows shortly. Move the cursor on the time bar at bottom to locate an exact time to replay the camera per your needs.

Note: The ESeeCloud CMS allows you to playback 4 cameras at the same time.

7. Backup (It works in LAN network only)
The ESeeCloud CMS allows you to download and backup videos to your computer.
The recorded video files are in .avi format, you can playback with any player.

Detailed instruction here:
Click “Resource Management” on upper navigation, then select the channel you want to back up, select the type and date, click “Search”, you will see the recordings on the left. Click the “Download” icon to download the videos you want. Videos will be saved to your computer.

Videos will be saved to below path in default:

/Users/macusername/cms_data/cms_video_download/

You can change the storage path here:
Click the setting icon at upper right corner, then you’ll see below box. Click the three dots to change the storage path, and click Confirm.

8. User Management
8.1 Change admin password
The ESeeCloud CMS’s default username is admin, and default password in blank, means no password. For security consideration, we suggest you set a password for CMS after logged in. Here is how:

Click the “human” icon at upper right corner, then click Change Password. Keep the old password blank, and enter your new password, confirm your new password, and click Confirm.

 

8.2 Add new user
You can add new user for ESeeCloud CMS, here is how:
Click User Management on upper navigation, then click New, you’ll see below box.
Enter a username and remark name, click Confirm. (Remark name here is your nick name.)

Note: When you create a new user, you are not asked to enter new password for this user. It uses default password blank. You can change the password after logged in.

How to view cameras on the mobile app (WallPixel)

1. Download and install WallPixel App

Download the free WallPixel mobile app from App Store or Google Play Store and install the application on your phone or tablet.

          WallPixel HD

2. Creating an Account                                                                                                   

Tap the app, click “Register”, enter the required information to create an app account.
If you already have an account, login with your username and password.

After click “Register”, input your phone number or email address then the app will send you the verification code.

Check the email or text you’ve received and input the verification code.

Then you need to set a password and confirm it again. (The password should be a combination of 6-20 numbers or letters.)

At last, click “OK”,you’ll create the account successfully.

3. Adding NVR Device to App

Tap “+” at the top right corner, then tap the first option ” Wifi Camera Kit with NVR” to add your NVR device to the app.

4. Entering Device Information

Enter the required device information and click Save.

Cloud ID: This is your system’s Device ID, which can be found at the right bottom of your monitor. It is 9 digits. (NVR Device ID can also be found at NVR’s System setting – Network setting)
Username: Your NVR login username, default is admin. If you’ve set a new user for your NVR, use the new username here.
Password: Your NVR login password, default is empty, means no password, leave it blank. If you’ve set a new password for your NVR, make sure to type in the new password here.

* You can also scan to add your NVR device to the app.
a. Right click your NVR mouse, then click System setting – Network setting, click “Show QR Code”. The Cloud ID QR Code will be displayed.
b. Open the app, click + at upper right corner, then choose Scan and scan the QR Code displayed in your NVR’s network setting interface.
c. Enter your NVR’s login username and password, save the settings. Your device is now added to app. You can start live view cameras now.

5. Viewing Cameras on Phone

Once you click “Save”, the device will be added to your account and you’ll be directed to the device list page. As shown in below picture. Click the device to start live viewing your cameras.

6.View live video on mobile

Playback: You can playback the recorded videos in HDD on your mobile. Select any channel and click playback to review recorded videos of that channel.

Window: You can choose to view 1/4/6/8 cameras at a time.

Aspect Ratio:You can adjust the aspect ratio of the cameras’ image.

SD: Change live view resolution. You can select from HD or SD. HD means high definition resolution, while SD means standard resolution.

7.My account info.

Personal info: View your account information and change the password.
App setting: Some basic settings for your app.
Version: Your current app version.
Logout: Log out your current account.

How to view xmartO cameras on Alexa Echo Show?

Now all of our xmartO products can work with Alexa.

Pls see the details in the following link to view your cameras on Alexa Echo Show:

https://m.media-amazon.com/images/S/aplus-media/sc/37fa1474-c687-4fdf-af21-76a8b73f4b28.pdf

How to set camera’s light mode on the NVR? (solves black night vision)

The light mode of each camera lets you select which lights to use.

Click the camera image, it will pop-out a quick menu on bottom, pls click Color & Light-Light Model.

Infrared mode: uses IR LEDs only. At night you see B&W night vision. And the camera will then automatically adjust the day & night vision.

full color mode: flood lights stay on at night, you see color night vision.(Only cameras with floodlight can do it)

smart mode: B&W IR night vision when nobody detected, flood lights automatically turn on when people detected.

How to Upgrade xmartO IP camera firmware

OTA upgrade cameras firmware from APP (for standalone cameras)

1. For standalone cameras, in the APP device list, tap “…” at upper right corner of your device, choose “Settings”. It will show a red dot if there is a newer version.
2. Tap the red dot to upgrade your camera from OTA server.

It will take a few minutes to update your camera; and the update requires your camera to have good Internet connection.

Upgrade camera firmware from NVR

For multiple-camera systems, if you want to upgrade the cameras, you will need to do it from the NVR menu with an USB stick.

1. Please download the camera’s new firmware from xmarto.com or contact customer support for new firmware

2. Copy the firmware to an USB flash disk’s root directory (not in any folder)

3. Plug the USB flash disk to your NVR’s USB port

4. Go to System setting-CH Setting- IPC Maintenance, choose the firmware from USB Storage, and click start to update the firmware of your camera.

The camera will be uprgraded and you will see a new version.

Tips: if your NVR has only 1 USB port, click Start, the NVR will start a 60-second count down. Within 60 seconds, unplug the mouse and plug the USB flash drive, your camera will be upgraded. 

How to enhance WiFi connection between cameras and NVR?

While using XMARTO WiFi security camera system, customers may experience video freeze, video lag or even “no video” issue.

This is typically caused by weak WiFi signal from cameras to the NVR.

Based on 2.4Ghz WiFi, all cameras connect to the NVR’s own WiFi, just like your phones/ tablets connect to your home WiFi router.

In line of sight, XMARTO WiFi cameras can be mounted 1000ft (300m) away from the NVR. The camera system handles distance very well.

However, like any WiFi devices, the cameras do not handle obstacles very well. Each wall reduces its WiFi strength noticeably.

How Obstacles Affect Your Signal Strength

When your wireless signal is transmitted through various materials, such as walls and windows, the signal strength is affected. Though the NVR and wireless camera may be very close in proximity, you could still notice high signal interference if the signal passes through certain obstacles. For instance, if the signal passes through a concrete wall it will be severely weakened. Please reference the below chart to see which obstacles highly affect your signal and which do not.

Based on the facts, below are some suggestions of how to optimize your cameras’ WiFi connection.

1. Select a WiFi channel with least interference for your NVR

As the only hub, the NVR’s WiFi performance is crucial. To select a least-interfered WiFi channel for the NVR, ensures its performance not affected by other WiFi devices.

This is how to,

A) In NVR’s System setting – Network setting – WiFi setting. Click “Auto Select Channel“, the NVR will automatically select a WiFi channel with least WiFi interference.

B) For Japanese customers, you can choose region MKK and channel “Other” (channel 14) to avoid some WiFi interference.

2. Place your NVR and cameras reasonably

The NVR is the only WiFi hub, all cameras are WiFi devices that need to connect to the hub. Centralize the position of the NVR so it reaches all cameras well.

Principle of placing NVR and cameras: avoid any possibly avoidable wall, in the line from NVR to cameras.  

Do not place near high voltage wires or other sources of electrical interference. Electrical interference will degrade the quality of the signal.

Below are some more tips:

 

 

If there has to be obstacles between the NVR and camera, adjust the height of camera or NVR to avoid floor. Floors are normally heavier than walls.

Always find possible open between NVR and camera, mount camera and place NVR’s spot accordingly to allow signal to pass.

Metal walls (including metal garage gate) absorb wifi signal. Use extra extendable wifi antenna to bring camera’s antenna inside the wall. This also works for heavy concrete wall.

Try to keep camera and NVR’s antennas parallel to get better signal pick-up.

3. Bring the camera’s antenna through a wall

If a camera needs to be mounted behind a wall, you may use a WiFi antenna with extension cable to pass the wall.

Search “WiFi antenna with extension cable” on retail website like Amazon, you will find a lot of options.

Mount the camera behind the wall, drill a hole, wire through the hole to bring the antenna inside the wall.

4. Take advantage of XMARTO Dream Liner WiFi Relay technology
The xmartO Dream Liner technology uses cameras in middle as repeaters. That way, further cameras connect to closer cameras 1st, and then to the NVR as a group.

The latest G3 XMARTO WiFi camera systems do it automatically.

WiFi Relay

G3 Auto WiFi Relay

Here is an article about WiFi Relay,

https://support.xmarto.com/index.php?action=artikel&cat=1&id=32&artlang=en

5. Use a WiFi camera repeater

Add an RPT20 physical WiFi camera repeater for that camera,

6. Hard Wire Cameras
If you cannot get a camera to work via WiFi anyway, you should consider to hard wire that camera, especially when it’s PTZ camera.

Here is how to hard wire a camera,

https://support.xmarto.com/?action=faq&cat=1&id=50&artlang=en

How to pair a camera to an XMARTO NVR?

After you purchased an extra add-on camera, or when you want to swap a certain camera, you need to pair the new camera to your NVR.

1. Add by WiFi (for most cameras)

XMARTO’s “Add Cam by WiFi” feature makes this super easy.

1. Bring the camera close to the NVR, plug it to power.

2. On NVR screen, right click to enter main menu > Add Cam by WiFi. The NVR will search and add the new camera(s). Done.

The new camera will be added to NVR channel within a miniute.

What if: If this does not work, hold the camera’s reset button 6 – 10 seconds to bring the camera into config mode. Run “Add Cam by WiFi” on NVR.

 

2. Add with Ethernet cable (for cameras without reset key)

 Another way: pair the camera with an Ethernet Cable.

1.Plug the new camera to power. Use an ethernet cable to hardwire the camera to your NVR’s LAN port.

2. On NVR screen, right click to enter NVR’s main menu > Camera Manage.

3. In upper box, click “Refresh” button to search the camera out. The camera will be listed out an initial IP address 192.168.1.xxx

4. Click to select the camera, then click in below box to select an empty channel.

5. Click “Match Code“. The system will start to pair the camera to NVR’s WiFi.

6. Within a minute or so, the camera will be successfully paired to channel and displays image. You can now unplug the camera and mount it to where you want.

How to set a closer camera as a WiFi repeater for a camera that is out of WiFi range?

Start from Generation 3 (NVR and camera with ver.3.0+), XMARTO WiFi camera systems come with AUTO WiFi Relay.

AUTO WiFi Relay: when a camera is having weak WiFi signal. It shall come in and out frequently. Such a camera will AUTOMATICALLY find a close-by camera as WiFi repeater, connect to that camera, thus to relay back to the NVR.

First of all, to get good WiFi connection for cameras, you should decide your NVR’s location and WiFi channel well.

1. Centralize your NVR location so it reaches all cameras well.

2. Use a WiFi channel with least WiFi interference, here is how,

A) In NVR’s System setting – Network setting – WiFi setting. Click “Auto Select Channel“, the NVR will automatically select a WiFi channel with least WiFi interference.

Dream Liner Auto WiFi Relay

Q1: How do I know whether the Auto WiFi Relay is on?

A1: It’s set on by default. Right click to enter NVR main menu – WiFi Relay, you can see the status.Make sure Auto WiFi Relay is checked.

Q2: How can I take advantage of AUTO WiFi Relay?

A2: Since it’s an auto feature now, you don’t need to do much setting job.

Here is our suggestions:

Before mounting your cameras, simply place all cameras where you want, plug them to power, wait up to an hour to see whether all cameras can stream smoothly to the NVR. If they do, mount them; if they don’t, adjust the location of your NVR, or a certain camera, till you get a stable connection for all cameras, then mount them.

When you do the test run, most cameras shall be able to connect directly to the NVR. A certain camera that is far, or with more obstables may have weak WiFi signal to connect to the NVR. It may come in and out. When it’s coming in & out, it trys connecting to the NVR as always. If it feels hard to connect, it will find an alternative – a middle camera as repeater.

This is an algorithm, it may take up to 30 minutes for the camera to form a relay chain; and suprisingly you may find it’s a changing relationship. Maybe in the morning the CAM2 connects to CAM1, in the afternoon you find CAM2 connects to the NVR directly.

It’s not hard to understand. WiFi signal is something invisible and changing. Maybe in the afternoon you had your iPad in your room, your NVR in the living room is less interfered, CAM2 finds the NVR itself a better hotspot to connect.

After the test run, as long as you have all cameras streaming well to the NVR, you can mount them to their tested spots. (regardless how many WiFi bars they give you)

If you do have a camera that is hard to connect after adjusting other cameras’ locations, you should go ahead to mount the other cameras, then come back to this very camera.

You have 2 solutions：

1. Hard wire that camera, here is how to,

https://support.xmarto.com/?action=faq&cat=1&id=50&artlang=en

2. Add an RPT20 physical WiFi camera repeater for that camera,

====

Version 2 camera systems

For customers who has older version 2 camera systems, you can manually set a middle camera as a WiFi repeater. Click to see more details

 View More >> 

How to enable PTZ camera auto tracking on the NVR/Phone ?

When you add the PTZ cameras to the exsisting system as add-on cameras:

Go to System setting-CH Setting- Video Detection and enable the Motion Detection Tracking

On NVR version 3.2+

1. Click the image of a camera to pop-out the quick menu on bottom. Click ‘PTZ control’ to enter PTZ menu.

2. In PTZ menu, use the joystick to move the camera to where you want. Type preset ‘1’ and save. This point is saved as preset #1.

3. Enter ‘Auto tracking’ menu, check ‘Motion detection tracking’ and ‘Home point’, type preset 1 as the home point and Apply.

The camera will return to preset 1 after the tracking.

On the phone：

Run the app, click “…” at upper right corner of your device, Choose “Device Setting”

In “Smart Detection“, Enable the Motion Detection Tracking

====

If your NVR firmware is earlier than 3.1.4.4, or your camera version is older than 3.6.28; you need to upgrade your camera/ NVR to obtain the auto track feature. 

1. Update your NVR version to 3.1.4.4 or higher

Online upgrade: make sure your system is getting online condition.

Right click your NVR mouse>System setting>System Admin>System upgrade, choose Online upgrade, check upgrade when download finished, click Start.

2. Download the camera firmware 3.6.28,

https://www.xmarto.com/download/firmware/IPG5323_W_20210803_3_6_28_572010(1).rom

3. Put the file to your USB flash disk’s root directory, not in any folder.

4. Plug the USB flash disk to your NVR’s USB port.

5. Go to System setting-CH Setting- IPC Maintenance, choose the firmware from USB Storage, and click start to update the firmware of your camera.

6. Go to System setting-CH Setting- Video Detection and enable the Motion Detection Tracking

Now, your PTZ camera DZ2034/DZ20313, DT3034/DT30320, WT2054/WT20512, DPM2024 can achieve the auto tracking function when they connect to the NVR system.

==

XMARTO PTZ cameras has a lot of advanced features if you are interested. Please refer to the XMARTO PTZ camera command codes manual,

https://cdn.shopify.com/s/files/1/0628/9912/6502/files/XMARTO_PTZ_Dome_Camera_Command_Codes.pdf?v=1649837464

How to set home point for XMARTO Auto-Track PTZ cameras?

The XMARTO PTZ cameras have Auto-Track function. The Auto-Track is an AI feature that tracks activities and record.

It makes sure to record what happened even while you are not watching.

A concern comes along with the Auto-Track: would the camera track and view the wall or ground, and never come back to the entrance it was watching?

You can set a home point for the PTZ cameras. The camera will return to this key point after each track. 

Follow below steps, you can set your default view point.

1. Set Home Point On APP

While viewing the camera in App, tap PTZ and use the joystick to move the camera to watch the spot you want. (such as an entrance)

Then tap Preset to enter preset menu.

In Preset menu, tap the + sign to add preset points.

The 1st preset point will be the home point.

The camera will return to this point after each track.

   =>    =>  

Tap the Edit sign, you can delete and change preset points, including the 1st home point.

2. Set Home Point in NVR Menu

If your camera is used with a NVR, you can also set the home point in NVR menu.

a) while viewing the camera on NVR screen, click the image of a camera, you will see a pop-out menu on bottom. Click PTZ control to enter PTZ menu.

b) In PTZ menu, use the joystick to move the camera to where you want. In preset type 1 and save. This point will be saved as preset #1.

c) Switch to Auto tracking menu, check Motion detection tracking and Home point, type 1 as the home point and Apply.

The camera will return to preset 1 after each tracking.

NOTE:

1. If your NVR does not have this Auto tracking menu, upgrade your NVR to latest version
2. If your NVR does not have this Auto tracking menu after the firmware upgrade, set the home point from mobile App.

How to replace my old NVR without pairing each camera again?

XMARTO’s long range WiFi security camera systems have been the best sellers on Amazon during 2015 – 2016.

Many customers’ security camera systems were runnning for 6-7 years, 24 hours per day, 7 days per week.

With that workload, some customers feel the necessity of replacing their old NVRs, or some of their old cameras.

Is there a way to swap the old NVR out without taking all cameras down for pairing? 

The answer is affirmative. 

As you may already know, the NVR itself is also a WiFi router.

The theory is simple: each time you replace your old WiFi router, you only need to set your new WiFi hotspot name and WiFi password exactly the same as before, your devices will automatically reconnect. Same thing for XMARTO NVRs.

Here are the steps replacing your old NVRs without re-pairing all cameras:

Step 1: Record the WiFi information of your old NVR. 

As showed in below image, in your old NVR’s menu, navigate to System Setting – Network setting – WiFi setting, you will see the ESSID and password information, which is the WiFi name and WiFi password of this NVR. Take a photo to record this information.

Step 2: Revise your new NVR WiFi information to the same as old NVR’s. 

Swap your old NVR out and plug your new NVR, enter the same WiFi setting. Revise the new NVR’s ESSID & password to exactly the same as on the old NVR.

Step 3: Find your cameras back

With the old WiFi information on the new NVR, your cameras are connected with the new NVR.

Now you need add the cameras to your NVR channels.

In the NVR menu, right click – Camera Manage; click Search till you see your cameras listed in the above box. Then click ‘Add One’ to add the cameras to NVR channels.

Your cameras will be added to the channels in the below box and work as before.

 

FAQ

1. My old NVR is still working fine. Should I upgrade it to a newer one?

Not necessarily. As long as they are working fine. You don’t have to upgrade the NVR, or the camera.

    2. I plan to add the latest XMARTO PTZ camera, or solar cameras to my old system. Is it compatible?

XMARTO products are compatible with each other. But if your NVR is 960p or 1080p, they are not capable to take in the new 3MP & 5MP cameras.

Please check your NVR’s version in System admin. If you have version 3.0+, you can feel free to add latest cameras. If your NVR version is earlier than 3.0, please consider to upgrade your NVR (hardware) to the latest model.

    3. What if my old NVR does not turn on and I cannot enter the menu?

Please try to open the old NVR, unplug the 2 cables on hard drive, see if you can enter the menu to record old WiFi information.

If you cannot enter the old NVR’s menu to find WiFi info, you will need to pair your cameras to the new NVR one by one. Here is how to,

https://support.xmarto.com/?sid=229823&lang=en&action=faq&cat=1&id=15&artlang=en

“Incorrect password” while viewing XMARTO cameras from App

The XMARTO home security systems have 2-layer of security password.

1. The NVR device password (AKA the admin password)

Each time you access the NVR menu, it requires the admin password. Without a device password, users will be locked out.

Device admin password can be set when you follow the 1st time initial setup, or at any time in System setting – System admin – User.

This is very important and we suggest you to set and remember your admin password at 1st time.

This device password (device lock) is local and it locks access to your NVR, no matter whether your NVR has Internet connection or not.

2. App login password

Like using any Internet service, using WallPixel App requires you to create an user account.

Your App user account is normally an email address or a phone number; and the password is the code protecting your user account.

If you don’t have a WallPixel App user account, tap Register to create an user account.

The App user account is different from your device admin password. They are 2 sets of combinations.

The NVR admin password is a local password locking your NVR; the App user account password is an Internet password locking access to your WallPixel user account.

3. The connection

The connection between App user account and the NVR/ camera is based on Cloud ID.

The Cloud ID is an unique ID number of a XMARTO NVR or camera. On most NVRs/ cameras, you can find a QR code indicating the device’s Cloud ID. You can also find the Cloud ID on NVR screen’s below right corner.

To access the Cloud ID corresponding device, you need to provide the device password. Without the password, you will be locked out.

As advised in the manual, when you add the NVR/ Camera to the App, you are lead to provide the admin password,

        

The password here refers to the NVR/ camera’s admin password, not the App user password.

Provide your admin password, you will be able to view the cameras remotely from the App.

If you are an authorized user by the administrator, provide your user name and your password.

4. Update device password

If you’ve changed your admin password lately, you need to update it to the App.

 =>   => 

A few important tips

1. The default password
   If you skip setting a password for your NVR or camera, then the default password is empty.
   You leave the password area empty and tap next to view the cameras or access the menu.

   That also means, theoretically anyone who knows your Cloud ID can access the NVR/ camera. (although no one will know your Cloud ID unless you show them). So it is strongly suggested to set an admin password; as soon as you start to use the XMARTO NVR/ camera.

 2. Secondary users

If you are running a store, an office etc; in the System setting – System admin – User setting, you can add a few users with secondary permissions.

Then give those secondary user accounts to your employees. For example, you added user “JohnWayne” with password “batman”.

When he try to access the NVR’s screen, he needs to change the username from “admin” to “JohnWayne”, then enter password “batman” to access the NVR menu.

Same thing in the App. Obviously John Wayne needs to create his own App user account with his own email or phone #.

Then when he add the NVR system or camera to App, he input or scan the Cloud ID, provide his own NVR/Camera access combination, to access the NVR/ camera, with your nominated permissions only.

3. That sounds way too complicated. “I’d simply let my families know my Cloud ID and admin password so they can view” 

Not suggested. Logically, the WallPixel Cloud will take the 1st App user who added the Cloud ID as the owner.

If you have a 2nd or 3rd user adding the same Cloud ID as admin, 1 or few of you may miss some features, such as the App notifications.

The correct way is to use the Sharing feature.

a) let your families download and install WallPixel App, then create his/ her own App user account.

b) in the App, tap sharing, set sharing perimissions and valid time. Then send the QR code to your families.

c) In WallPixel App, your families scan the QR codes to add the camera/ system.  (no matter where they are)

4. “My XMARTO security system have 4 cameras and a NVR. Does that mean I have 5 Cloud IDs?”
No, when you use a XMARTO camera system, the App only takes the whole system as a single device; so it recognize only the NVR’s Cloud ID; and let you view 4 to 10 cameras simultaneously in App, just like what you see on the NVR’s screen.

Privacy tips

1. Does XMARTO know my device admin password?
   No we don’t. The device password is a local password you set in the initial setup. We cannot know that.
   If you forgot the password, the only way is to hard reset it.
   About how to reset password, please contact support@xmarto.com
   The hard reset can be done only by yourself, with the hardware in hand.
2. Does XMARTO know my App user password?
   No we don’t. Any App attempts to collect user’s password will not be approved by App Store or Google Play.
   If you forgot the App user password, the only way is to tap “Forget password” and follow steps to reset password, or simply create another user account.
3. If someone hacks my App user account, what should I do?
   That never happened. But if you believe someone hacked your App user account, the 1st thing to do is tap “Forget password” in App to reset your user password; or contact support@xmarto.com to know how-to hard reset your device password. Any of the 2 password reset will lock the access immediately.

   For standalone cameras, please change the device password in device setting; or hold reset button to reset the camera and set it up again.
   For NVR or NVR systems, the way of hard resetting password is not public. Please contact support team with your order # to learn how to reset NVR admin password.

   Relax, it’s almost impossible to happen.

<p>The post XMARTO NVR WiFi PTZ Camera System FAQ first appeared on NVR IPCAMERA SECURITY.</p>

For version : 3.0.3.0 if it doesn’t notice the password is incorrect , pls make sure you used the wired mouse, due to 3.0.3.0 version doesn’t support wireless mouse.

Note:User name and password should not exceed 8 characters and should not contain such as &*! @ (… #% and other special characters

You can refer to our YouTube channel videos : https://youtu.be/KJpJnYFlGK8

1) Within the black area, Click the left mouse button>right mouse button>left click>right click… Lasts 6 times

 

2) Yes

 

3) Input your new password,The old password is empty,you don’t need enter anything.

HiSeeu Wireless Camera System installation guide

Read Next : Hisilicon IP Camera Firmware Update

 

4) OK

 

 5) If this step still not work, please email Johnny@hiseeu.com with below screenshot of your NVR, then they will send you the super password to login

 

How to solve the problem of camera connect failed?

Please follow these steps to troubleshoot

Please check if the white antenna on the camera is loose first.

1)Cover the sensor under lens on the camera to see if the light is lit or not.

If it’s bright, it means camera is not bad.

If it’s not lit,You can connect the power of a good camera to the bad camera.

 

In the case of determining that camera is not broken.

2）right-click the mouse> video manage> Refresh / Search

3) if your camera with reset button, no LAN port, please take camera close to your NVR

1. delete the connect failed channel

2. press the reset button on camera for 10 seconds

3.Right click the mouse again > wireless add > wait the screen show a new camera IP address 172.20.14.**

4. if no IP address, pls reset camera for several times,

After adding the camera successfully, you can exit the add camera interface

below is the video for you check :https://youtu.be/Kaxvth-sd-Y

4) if your camera with Lan port

Pls use an Ethernet cable connect the camera to your NVR.

Delete the connect failed Channel>Refresh(Search) find IP address 192.168.**.**>Match Code(wait for IP address change to 172.20.14.**)

After that you can unplug the Ethernet cable.

You can refer to this youtube video.

https://youtu.be/kmNnFgjLiPI

HDD not fund / Not record anything

 Please refer to these below to solve the HDD not fund issue.

1）Check the power adapter connected to the NVR box. The NVR box uses 12V 2A or 12V 3A power supply. If you connect the 12V 1A cameras’ power supply to the NVR, the NVR box will not provide enough power to drive the hard drive.

2) If hard drive is preinstalled, there are 4 screws at the bottom of NVR box.

3）Check Hard Drive Information on NVR box and Format it

Right click the mouse>system setup>General setup>HDD setup>select the hard disk>Click Format, if the progress bar always shows a few percent or the formatting is failed, please contact with us.

 

 

4) Please open the NVR with a screwdriver, check the two cables connecting the hard drive and see if they are loose.

 

5）Take the hard disk out and install it on your computer. Check if the computer can recognize the hard disk. This is to confrim the HDD is the problem or not.

How to solve Gateway Unreachable or Network Error

If you click “fast network” to appear: Gateway Unreachable or Network Error , pls fellow below steps:

Step 1:

1) you must check if the network line is faulty or not: check whether the switch and router line connection are correct.

2) Can you connect to the external network normally through the computer wired connection?

Notice: Do not directly connect the recorder to the fiber

 

Step 2: Right click mouse and choose Fast Network —-> Auto config ,check if the network will be healthy or not

 

Step 3: If the auto config still can’t make it work , pls kindly check the same network computer network setting

Then “manual configuration” set the recorder network settings, don’t choose DHCP, input the same IP address and gateway and submask same as your computer

Offline

1)Pls Connect NVR to your router with an Ethernet cable. After that right click the mouse > Fast network.

 

2)If Step 1 doesn’t work, Maybe the Ethernet cable is damaged. Please replace it with a new one

3)If there is no problem with the cable.

Pls right click the mouse> system setup >Network setup>Do not choose DHCP>Change DNS to 114.114.114.114 or 8.8.8.8 > Power off the NVR and power on again(Reboot the NVR)

4)You can also connect the NVR to your home WiFi,

Enter the wireless internet interface > Select your home WiFi and enter your password > Apply

Change the display channel of the camera

When you select the corresponding channel, you can click the two buttons on the left, and then move the channel

You can also drag the image directly to another channel

How to set up Motion Detection？

1)Enable Motion Detectin on NVR Monitor

Pls right click the mouse>system setup>Channel Setup>Video detection>Selecting the Channel for Motion Detection>Choose the form of alarm>After you set it up you can Click “Copy to” to set to all channel

 

2) Set the area of motion detection to be set within the field of view of the camera.

 

3)App Alarm

a)Select App Alarm on NVR

b)Click three dot> Alarm push

 

c)Click System authority settings, turn on all permission of the app.

 

How can I view the camera remotely?

There are four methods to view the camera system remotely. Please refer to these step below.

 

1) First you need to connect the NVR with your router by wired or WiFi

Wired connection

1. wired connection, connect the NVR with router by ethernet cable

2. right click your NVR mouse choose fast network, then click auto config, check cloud ID status is online and network is healthy, then you can remotely check the system on your phone app

3. if not online and healthy network, please click manual configure, and check your router detail,

make sure the NVR and your router is the same IP gateway, IP address the first 3 number should be the same, the last one can’t be the same ,. preferred DNS please change to 8.8.8.8 and apply it

WiFi connection

1. please notes our NVR only can work with 2.4Ghz wifi network,

2. right click your NVR mouse choose system setup–network setup–wireless internet –enable wireless LAN, then find your house wifi name, input password, apply it

（please note the wifi name can not included any special character ,such as “_”, otherwise it will show connected failed.）

3. check the status is connect failed or success, if it is failed, please click view details,

check the same wifi network details on your phone and your NVR, then change them to the same IP gateway, IP address the first 3 number should be the same, the last one can’t be the same ,. preferred DNS please change to 8.8.8.8 and apply it

https://www.hiseeu.com/a/help/article/27632

2）To view on the Phone

a) Setup NVR box

Please reset your password：right click mouse>system setup>system admin>user>setuppassword>change a new password(Password must be within 8 characters)

b) Setup Mobile Phone

Scan below code download “Eseecloud”

 

 

c) Click “+”–“other way to add/scan the QR code on your NVR fast network page “–input cloud ID user name is admin and password is the one you login in NVR (If you doesn’t change the user name and password, User Name is admin password is the one you set for the NVR before), if your forget the password please refer this step: https://www.hiseeu.com/a/help/article/27650

(Cloud ID is in the lower right corner of the screen or right click your NVR mouse and choose fast network to find Cloud ID)

 

 

Scan the QR code on display

 

The user name is admin, enter the password of your camera system in the password field

 

3）To view via Eseecloud software on PC

EseeCloud for Windows PC

Eseecloud MAC: http://download.dvr163.com/tool/EseeCloud-mac-2.0.8_20200228.zip

Eseecloud Windows: http://download.dvr163.com/tool/eseecloud/EseeCloud_Setup_3.0.7.10.exe

here is the video to check how to add it : https://youtu.be/0AX1-sMKJG4

If you have registered your eseecloud account on your mobile phone, you can directly log in with your eseecloud account on the computer, and the account information will be automatically synchronized to the PC software

 

Double Click Cloud ID

 

How to remove the red triangle mark

For the red triangle mark it is for notice you something happened for your camera

such as the motion detection , video loss, HDD not found,

for remove the triangle

1. you need upgrade your NVR version to 3.0.5.0

there are 2 ways to upgrade

1) online upgrade, connect the NVR with router by LAN cable , right click your NVR mouse and choose system setup–system admin–system upgrade–online upgrade

2) offline upgrade, you need copy the firmware to the USB disk and choose local upgrade the firmware you cane email Johnny@hiseeu.com to get it

3) after you upgrade successfully, pls right click your NVR mouse and choose system setup–general setup–error setup–disable alarm icon.

Connect the camera to WiFi, then add it to NVR

You can connect the camera to your home wif and then add it to NVR.

First you need to press the reset button for 6s on the camera to reset the camera,

1) Please refer to pages 4 to 6 of the manual in the attachment to connect the camera directly to your mobile app,

 

 

 

 

２）First, you need to connect NVR to your router,

Then search the NVR for the camera connected to WiFi

Right Click the mouse > Video manage > Change the “protocol” to “onvif” > Search > Add one

 

if it show Password Error, please go to your phone app , click “…”–“Edit” then on blank place quickly click 6 time you will see cameras password here, go back to NVR video manage page, select the correct channel, click Manual Edit to input camera password .

What to do when the screen color is not displayed correctly

1） Click the mouse to select the screen –> click the 3rd icon (color adjust)

2) Click Default button–>select Ircut mode–>Ok

If it doesn’t solve your problem ,pls send this screenshot to us

Audio function！

1:Please check if there is a microphone hole on the back of the camera.

 

 

2:When you want to use the audio function of the camera, you need to turn on the audio function of the camera:(left click your mouse on the camera images)

3: right click your mouse — turn up the volume

4: Also turn on the audio button on App

 

 

if your version is 3.0 ,you should choose the AV stream also,refer these step

right-click the mouse ->System Setup->Channel Setup ->Encode Setup ->Select orresponding Channel(1-8) ->change the Encode Mode to AV Stream -> Apply

 

5: Every camera supports audio, but you can only use the audio of one camera at the same time.

and if the NVR your had order is with monitor, pls plug in your headphones or stereos behind the NVR

 

Why can’t remotely check the playback and change the setting

pls fellow below step

right click your mouse and choose system setup –system admin–user–edit user– choose remote and config and playback

How to solve the problem of camera lost connect with NVR, need reboot the camera to fix this problem?

Firmware 1: https://www.dropbox.com/s/qlyr53xfsrjscox/%E9%87%8D%E5%90%AF%E7%9B%B8%E6%9C%BA%E5%9B%BA%E4%BB%B6.rar?dl=0

 

IPCAKV3W_20220415_3_6_82_572011

IPCAKV3W_20220415_3_6_82_572011

(Fix the camera lost connection with NVR need unplug camera power cable)

Firmware 2: https://www.dropbox.com/s/mrdzs1ioqhmuuve/%E4%B9%9D%E5%AE%89%E5%8D%95%E6%9C%BA%E4%BF%A1%E5%8F%B7%E4%BC%98%E5%8C%96%E5%9B%BA%E4%BB%B6.rar?dl=0

 

IPCAKV3C_20220415_3_6_82_572010

IPCAKV3W_20220415_3_6_82_572011

(Fix camera signal problem)

 

572010 for the camera model: 5322-W

572011 for the camera model: 5323-W

please go to video manage page to confirm the camera model.

 

To upgrade the camera firmware: download the firmware from the dropbox, unzip the file at first, copy the correct file to your USB DISK root, format should be FAT32,go to system setup–channel setup—IPC upgrade page–click the correct channel–click start–remove mouse –insert USB disk–wait for camera upgrade successfully

I’ve connected everything, but the display doesn’t show images

Pls Refer to the following steps

1）Press the left mouse button for 30 seconds and the camera system will reboot.

2）A)You need use a VGA cable to connect the NVR to the monitor.

B)If you don’t have a VGA cable but have another monitor, you can connect the camera system to another monitor.

3）Then change the output resolution of NVR.(Right click the mouse>system setup>General setup>Screen setup>Output resolution)

Set an appropriate resolution and switch back to the original HDMI Cable.

4）If the display is still not displayed, you can choose another resolution.

if your NVR box version is 3.03.0 pls change the step 2 as below：

2) Then change the output resolution of NVR.(Right click the mouse>system setup>General setup>Display Resolution)

If camera often loses signal with NVR？

You can use the following four methods to solve the problem of poor camera signal

Please check if the white antenna on the camera is loose first.

1)First, you can change the wireless channel of the camera system to ‘other’, and the antenna of NVR is better to stand up

Right click > system setup > Network setup > change Wireless channel to “other” > Apply

Then restart the NVR, unplug the power supply of the NVR and plug it in again

2）You can replace the white antenna on the camera with the black extension antenna in the package, so that the black extension antenna passes through the wall.

 

Place the camera next to the NVR to ensure that there is a good signal between the camera and the NVR.

3）You can set a camera as a WiFi repeater to enhance the signal between the camera and the NVR.

4）You can also buy a WIFI repeater, which also enhances the signal between the camera and the NVR.

for Wifi repeater you can search: B07NRBYM5C on amazon.

If you can write a good rating to our camera system,We can send you one for no charge.

(warm notes:if your version is 3.0,there is “Search”button but not “refresh” ,click the “search” but the “refresh”)

(version 3.0)

How to use the wifi repeater to enhance signal

 

When the repeater is powered on, its indicator lights up.

Press the reset key for 10 seconds and it will deletes all previous matching records

How to use it on NVR.

1)Connect the repeater to NVR by Ethernet cable

2)click “Search” and then there will disappare a device which IP address is “192.xx.xx.xx”

Click it, it will pop up a new window

click Match button to let the status become “wireless has been matched”

 

At this point, you can unplug the Ethernet cable.

4) back to the Video Manage interface and click the Repeater .it will show the same window as the figure below.

click the add icon after the Router button,then select chanal which you want to enhance sigal

How to add an extra camera?

when you receive the new camera , there is no match between the nvr box and the new camera. You need to pair them.

if your camera with reset botton , no Ethernet port,

1)right click your NVR mouse and choose wireless add

2)press the camera reset botton for 10 seconds

3)wait it shows camera IP address 172.20.14.**

4)if no IP address, pls reset camera for several times, then you can exit,

below is the video for you check

https://youtu.be/Kaxvth-sd-Y

 

if your camera with Ethernet port, You can refer to our video on Youtube.

https://youtu.be/kmNnFgjLiPI

1) You need to connect the camera and the NVR box with the Ethernet cable.

2)Right-clik the mouse video manage→Refresh/search( find camera IP address as 192.168.1.**)→Match code( wait camera IP address changed to 172.20.14.**) then exit and choose add one

After camera and NVR are paired, you can unplug the Ethernet Cable.

3) Use the same way to pair more camera.

How to solve “Resolution too big”?

Our system upgraded , the “Resolution too big” camera is 3MP, old system can’t work with 3MP camera

1. right click your NVR mouse choose system admin–system version to check NVR version is 2.8 version or 3.0 version

2. if it is 3.0 version, you can upgrade it to latest firmware then it can support 3MP cameras (3.0.6.0 version and above version)

how to upgrade to NVR?

1) Online upgrade : go to system admin-system upgrade-then click online upgrade, wait for it upgrade successfully, then camera will show image

2) Offline upgrade, please email Johnny@hiseeu.com with your system version page , then she can provide firmware to you

3. if it is 2.8 version,the only way can fix is to upgrade camera firmware

right click your NVR mouse–system setup–system admin–IPC maintance, then take a screenshot of camera version, email : johnny@hiseeu.com for resolution too big problem.

4. after you get the firmware, please copy to your USB DISK root, format should be FAT32,go to IPC maintance page–click the correct channel–click start–remove mouse –insert USB disk–wait for camera upgrade successfully

5. go to system setup–channel setup–encode setup–find correct channel–change resolution from 2304*1296 to 1920*1080.

How to Change the Display Position of Channel

There are 2 ways to changed the position of camera

 

1)Generally speaking, we will choose four channels to display at the same time on the screen

 

For convenience, let’s first choose to have all channels displayed on the screen.

right click your mouse — Split Screen — X8 View

 

Now we want to let the Channel 7 to the Channel 2 position

left click the mouse on the channel 7 screen and dont loose

then move to the channel 2 position ,loose the mouse left key

 

that is OK

2)Please wrote down the IP address of the camera (which you want to exchange it channel,such as channel 5). Then deleted the channel which you want that camera to place(such as channel 2), did a manual edit on channel 2 ,Enable it and change or add the IP address of channel 5 wrote down. Camera immediately came up on channel 2.

App wrong Password

Pls refer to these step to solve the wrong password issue. refer this video : http://youtu.be/bFVwGqnr2Js

1)If you doesn’t change the User Name and the Password on NVR box.

The User name is ‘admin’, no password (you needn’t input anything)

 

 

 

2)For change the password on NVR box.

Right click the mouse>system setup> system admin>User>set password

 

3)User name and password should not exceed 8 characters and should not contain such as &*! @ (… #% and other special characters (you can setup password: jasmi985/ jasmi996/ jasmi856 or others. )

If you can login NVR with a password, but can’t login on App, please confirm that the password within 8 characters

Note：App login username and password are different from the camera login username and password. They are two different sets of username and password system.

How to set up Email notification?

a. Enable POP/IMAP in your email. If default setting of your E-mail enables that, please skip this step.

Login your email via browsers; go to Settings – Forwarding and POP/IMAP-Enable POP and IMAP – Save Changes.

 

We also need to Allow 2-Step Verification for your Gmail account, login www.google.com

 

• Open your Google Account.
• Select Security.
• Under “Signing in to Google,” select 2-Step Verification and then Get started.
• Follow the on-screen steps.
• Normally after you set 2-step verification, you will create a new password on NVR password page you need input this password

b. Go to your system main menu. System setting- Channel setting- Video Detection. Enable E-mail Notification and click Copy to apply the same setting to other channels.

 

b. Go to your system main menu. System setting- Network setting- Email setting. You will see the interface shown below.

 

c. Follow the instruction below to input the information required to finish the setting.

 

Email Notificaion: Check “Enable”

SMPT Provider: Click the one you use in the selection. Or click USER CUSTOMIZE to use the E-mail server that is not in the selection.

Sender : Type in your sender email address

Password: the password of login your sender emial address

SMTP service: when you choose the correct SMTP provider, it will suggest correct service to you

Port: The default port is 25. If it doesn’t work, you can go to the link below to get the port of the e-mail you use.

https://www.arclab.com/en/kb/e … .html

Encryption Type: Select the one that your E-mail server works. If there is no selection, please choose None.

Sendee 1: the email you want to receive email alerts

Sendee 2: the second email you want to receive email alerts, you can leave it blank

 

d. Then click Test see if you can receive a test e-mail alerts from Esee. If yes, that means the setting has set successfully. Then, please click Apply to save the setting.

e. Latest APP allow to set email notification on the cellphone directly

Go to cellphoen app Eseecloud, click me–settings–mail to receive alert messages–enable it, then put your gmail address, to get verfication code, after you input verfication code click confirm, then you will get the email notification, thanks

 

 

 

 

 

How to setup Record Plan?

You can set up three modes of record plan

Note：After you have set up the record plan, you need to click “copy to” to apply the record plan to all channels.

1) Time Recording:

Setup period of time of recording on NVR,Right Click the mouse>System Setup>Record Setup>Record Plan.

Click Time and put mouse icon on the upper left corner(for example 1 as picture shows).press and drag the mouse to the right to choose the time.the list will turn to red.

2) Motion Recording:

Only detect motion and then start recording. Right click mouse>System Setup>Record Setup>Record Plan.

Click Motion and putr mouse icon on the upper left corner, press and drag the mouse to the right to choose the time. The list will turn to green.

3) Alarm Recording:

Riht click the mouse>System setup>Record Setup>Record Plan.

Click Alarm and put mouse icon on the upper left corner,Press and drag the mouse to the choose the time,The list will turn to yellow.

Note: Users can Setup any period of time they want, for example 0:00:00-23:59:59, That’s 24hrs*7days recording. When NVR detects hard disk, the default setting will be 24hrs*7days recording.

The priority of Alarm is higher than that of Motion, and the priority of Motion is higher than that of Time.

When you have set the corresponding record mode, you can click “select all”, and the time area below will become the corresponding color

Video Playback

Right clik the mouse>Video Playback>Choose date、Channel、record mode>Click Search>then can view playback file

Note：You can only watch four Channels recording at the same time.

1. IIIustration for playback button:

play,

pause:

fast forward*2,*4,*8；

2. Play file: Choose the recording file in file list,as number“1”shown in picture. Chooseone of the recording, click“play”to play to recording file;

3. Video backup: Choose the recording file in file list,as number“1”shown inpicture.insert the U flash disk, click“video backup”to backup the file;

4. Timeline: Click“date”and“time”at left bottom to check the timeline of recording, as number“2”shown in picture;

5. On the timeline with recording file,left click the mouse, the can playbackthe file.

How to watch the playback on my phone?

First ,you should install the Eseecloud on your phone ，if you hadn’t installed it ,refer this link:

http://www.hiseeu.com/news/wirelessskitfaq/69.html

click playback

then it will show the interface follow below

choose the time and channel which you want to watch

Notes: The default is no sound when you watch playback.so you should click this sound button to open it if you want to hear

How to backup the recording

There are 2 ways to make backup

1) use USB disk to backup

1. right click your mouse, and choose video backup.

2. choose the channel/date/time playback you need backup,

(If you copy too much backup, we suggest you copy it one by one channel to save copy time)

3.Backup, the let your mouse out and within 30 seconds put the USB to get the backup

if you need check tbe playback you copy out on computer, pls use VLC player , you can download here :

http://download.dvr163.com/tool/Video-player%20.zip

 

pls notes USB disk format should be FAT32 otherwise your NVR may can’t find it.

 

2) make backup on computer

 

1. download Eseecloud :

Eseecloud MAC: http://download.dvr163.com/tool/EseeCloud-mac-2.0.8_20200228.zip

Eseecloud Windows: http://download.dvr163.com/tool/eseecloud/EseeCloud_Setup_3.0.7.10.exe

 

2. add the system to your Eseecloud phone account, then on computer software choose login cloud(login with the phone app Eseecloud account and password)

 

3. search the cameras playback, and choose the channel you want to make playback and wait for it shows the recording

 

4. click the download icon the chose the files you want to download, wait for it finished the process, then you can open the it and check the playback on computer

 

here is the video for you check : https://youtu.be/kR7QN_2UKdI

Factory Setting

Pls refer to these step below to reset system

1)Right click the mouse>System setup>System admin>factory setting

*Note: pls don’t check “Channel setup”&”Screen setup”&”Digital Channel”

Click “Apply”

2)If you Check “All”

After NVR Reboot,you need Right click again>video manage>Double-click the IP address of camera (like 172.20.14.2)

If Your NVR box version is 3.0.3.0

Pls refer to below steps

Right click the mouse>System setup>System admin>factory setting>simple restore

The standalone camera connection step

pls connect it step by step , if you fail , pls send us some screenshot and tell us which step is wrong by email or whatsApp

our email is :johnny@hiseeu.com

Wechat/WhatsApp:+86 13392810296

Skype:Johnny.chen1204

1) download “Eseecloud” app on your phone and register it

click add button and choose Standalone camera

 

2)check if the camera light lit

click this button

3) Point the camera of the mobile phone at the QR code of the camera

4）Choose a network environment for your camera, the WiFi name

5）input the wifi password and click the connecting device button

6) Wait a minute and it will connect succeed click COMPLETE button

7)edit the camera name and set its password(password can be empty )

that is finished! if you want change some camera information such as password, you can click setup button to set it

Here is video for you check how to connect it on phone app : https://youtu.be/tNKeWUfe-mI

How to fix there is no cloud ID

1. Connect the recorder to the same LAN as the computer ：connect to the router

2. Provide the IP address of the recorder, System Settings – Network Setup Photo

 

 

3. Recorder switching debugging mode: system setting – system management – system maintenance, right mouse click, pop-up dialog box, click the left mouse button in the blank space of this pop-up dialog box, right click, click the left and right button, 12 times, Find out if the font prompt toggles the debug version, click Yes, OK. Go back to the lower left corner of the main interface with a red font. Take a photo to us (2.8 version)

 4. Provide remote tool ID and password, manufacturer technology remote connection control and send the email to us

if you don’t have the remotely tool, you can send the email to us, so we can send to you

(3.0.3.0 version)

3.Recorder switching debugging mode: right click your mouse—system setup–general setup–time setup–change the Date format–right click your mouse, pop-up dialog box ,

click the left mouse button in the blank space of this pop-up dialog box, right click, click the left and right button, 12 times, Find out if the font prompt toggles the debug version, click Yes, OK. Go back to the lower left corner of the main interface with a red font. Take a photo to us.

How to contact amazon customer service?

1). Use your Amazon account to log into www.amazon.com

2).Pull down to the bottom of this page and find “Help” button , and click on it to get into a new page

3). Find “Need more help ” in the middle of this page and move it to this button and you will see “Contact Us ” and click on it .Then you will get in touch with Amazon Customer Service Associate.

4).Or you may choose to call the Customer-Service by number 866-216-1072

Add Device (412 camera system)

First you need to connect the camera system to your WiFi.

Click the home button.

 

 

Select your WiFi and enter wifi password

This string of numbers is cloud ID.

Then go to “Eseecloud” app

Networked devices

Input your cloud ID and User name(User name is admin) and password(Camera system has no password by default)

5MP WK-4HB315-1T TZ-HB315 Night Vision is not good,upgrade as below

Please download the firmware at this link :

https://www.dropbox.com/s/gcrg3xw7f42ylys/IPCAKV5C_20221011_3_6_97_572110hsy%281%29.rom?dl=0

After you get the firmware, please copy to your USB DISK root, format should be FAT32,

Pls right click your NVR mouse–System Setup–Channel Setup–IPC Upgrade–Select the correct channel–click start–remove mouse –insert USB disk–wait for camera upgrade successfully

How to solve Most of Network Status Problem?

Please right click NVR mouse choose Fast Network check Network Status

• Healthy network: Network connect successfully
• Gateway Unreachable: means NVR IP Gateway and IP address not in the same gateway as your router, Click Manual Config, then find your router correct IP gateway, such as 192.168.1.1, then IP address should be 192.168.1.***, last numbercan’t be the same as your router, change it on NVR. If you connect with wifi network, you need go to System Setup—Network Setup—Wireless Internet page click View Details and click Manually to change those information.
• Request DNS Error: disable DHCP, change the Preferred DNS to 8.8.8.8, reboot the NVR and router.
• Network Cable Disconnect: make sure the NVR connect with router by Ethernet cable
• Network Card Not Found: on Network Setup page find PPPoE disable it.
• Network Busy: disable DHCP, change the Preferred DNS to 8.8.8.8, reboot the NVR and router.

<p>The post HiSeeu Wireless Camera System installation guide first appeared on NVR IPCAMERA SECURITY.</p>

How to setup camera by WiFi QR Connect

Before starting setup

Make sure of the followings:

– Your router supports the 2.4GHz frequency band (802.11b/g/n). Some models don’t support 5G WiFi.

– Your smartphone has connected to Wi-Fi that the camera will connect with.

– Your router’s DHCP is enabled. Before starting setup Android iOS Step3. Add the camera to network

– For Videos of how to setup IP Cameras please visit Website: https://www.youtube.com/embed/r1rg0Qix1_Q

Load More :

• V380 IP Camera Installation Manual
• Wyze Cam Outdoor Setup Guide NEW

Step1. SriHome App Installation

Method 1: Search“SriHome”on Google Play or iOS App Store.

Method 1: Scan the QR code to download “SriHome” App.

Step2. Create account & Login on SriHome App

Step3. Add the camera to network

1. Power on the camera

Camera will make continuous ‘beep’ sounds after 30 seconds.

Note: If no ‘beep’ sound, keep pressing the “Reset” button for 5 seconds until you hear a ‘clash’ sound.

2. Add the device on the App

When you hear the continuous ‘beep’ sounds, enter SriHome App and do as follows:

Trouble shooting:

– If you fail to add device on App, please make sure of the followings:

1. Before adding device, you can hear continuous ‘beep’ sounds from the device. (If there is no sounds, RESET device)

2. Enter correct Wi-Fi password.

3. When you hear ‘Bi’ sound from device, click ‘Next’ in step 1-3.

– If you fail to setup your device via WiFi QR Connect for many times, you can try to setup camera via WiFi Hotspot Connect.

How to setup camera by WiFi hotspot

Before starting setup

Make sure of the followings:

• Mount the antenna and make it vertical.

• All IP Camera support 2.4G HZ WIFI，only some IP cameras don’t support 5GHZ Wi-Fi.

• The router has enabled DHCP to obtain IP address automatically.

• Your smartphone, camera, and router should be within about 8 feet during setup.

Video operation： https://youtu.be/u7r5e_D0X1E

Connect & Add Camera

1). Connect your Phone to the camera’s WiFi Hotspot

Power on the camera, then press and hold the RESET button for 3-5 seconds to restore factory

settings. After one minute, the camera will generate a WiFi Hotspot:

Camera’s WiFi SSID: IPC_******, WiFi Password: 12345678

2). Go to the phone’s Wireless & Networks settings, and connect your phone to the camera’s WiFi Hotspot.

Note: When the Phone tips: “The current WLAN network cannot access the Internet. Switch to

another network?” Please select “Cancel”.

Add the camera on App

1). Run “SriHome” APP, Tap “+” button.

2). Input the camera ID: “A00*******” (Auto or manually)

3). Input the name of device: Give your camera a name e.g. home, office…….

4). Input the device password: Default password is 888888

5). Tap “Next” button to set wireless network (as figure3-6 to 3-9).

6). When added successfully, the camera will show on the Devices List.

Unplug the camera from power, then relocate the camera to anywhere within range of the WiFi network that you connected the camera to.

The system does not detect an SD Card

Followings are a few possible reasons why this may be occurring:

1. Please power off camera before inserting SD card into camera.

2. The SD card read&write speed not good, please use a SD card with class 10 or above class 10.

3. The SD card is broken.

4. The SD card has not been formatted properly.  please format sd www.sricam.com/srihome/download

5. The SD card slot is malfunctioning.

APP prompt “offline” when adding camera

See “camera offline” when  the setup procedure

Here are questions which may help you to shoot the issue when you use an Ethernet cable to connect the IPcam to the router:

1. Make sure the Green LED on the cable connector is flashing . If not, the connect between the camera and the router is still off.

Double check to ensure both two ends securely connected. You can also try other ports which on the router.

2. Make sure your mobile phone connect to same router or same LAN as the camera cable connecting.

3. Make sure DHCP is enabled on your router.

4. Make sure NO MAC filter enabled on your router. Or you need to disable MAC filter temporiaily before successfully configure camera.

5. When you switch from Ethernet to WIFI on the app, it will ask for WiFi password, make sure the provided WiFi password is correct.

Camera’s Wi-Fi is unstable and often offline

Followings are a few possible reasons why this may be occurring:

1. Check whether antenna is tightened.

2. To check Wi-Fi signal, in normally, it should be more than 3 bars.

(The distance between the camera and wifi router being too far might cause wifi signal to be less than 3 bars ).

3. WiFi channels: check if WiFi channels are busy, possibly reconfigure to “Automatic”.

4. The camera IP address conflicts with other devices, needing to set camera IP address to be a

fixed one.

5. Change the name of the wireless network (SSID): If there are different wireless networks with the same name (SSID) in your

environment-perhaps because a neighbor uses the same wireless router,a wireless repeater has the same name as the router – WLAN

devices could try to automatically connect to the wrong wireless network ,Therefore, set up a unique wireless network name in your

wireless router or repeater.

6. Set maximum transmission power:In some wireless routers, the transmission power can be reduced,which reduces the performance

of the wireless network. Make sure your wireless router has the maximum transmit power set.

How to delete the camera from the App

1. Open the SriHome app, and click

2. Click “Remove Device” to delete the camera from the App.

How to adjust camera’s time？

Step 1. Login SriHome APP on your smart phone and go to settings>>>>>time settings as figure 1 and figure 2.

Step2. Select your local UTC, then click “Next”, as figure 3 and figure 4.

Can’t connect WiFi

If you fail to setting WiFi for ip camera, please make sure your router：

1. All IP Cameras support 2.4G HZ WIFI，only some IP cameras don’t support 5GHZ Wi-Fi.

2. NO MAC filter enabled on your router. Or you need to disable MAC filter temporarily before successfully configuring camera.

3. Router’s DHCP is enabled, after setting up and setting a fixed ip address for IP camera, you can disable DHCP again.

4. The WiFi Encryption is WPA/WPA2-PSK, either AES or TKIP encryption is OK if you are not using WPA/WPA2.

There is possible using WEP. It is recommended to use WPA/WPA2 now because WEP is quite old technology and not safe nowadays.

5. WiFi Channel needs to set as AUTO in order to avoid busy channels.

Inconsistent signal, it could be due to:

1) Too many devices sharing the same internet network. Please try to disconnect other devices.

2) The IP camera is too far from the router if using WIFI connection.

• Other quality and setup issue, please reset camera to factory default.

Camera ID, Camera Password, App Account ID and  Password

Camera ID

The camera ID is the unique identification of each camera. The camera ID can be found on the label which is attached to the camera.

Camera Password

The default password of camera is 888888. During the setup procedure, you can change the password for security. The Camera

Password is saved into the camera. The Camera ID and Camera Password is the only credential to access the camera.

Memorize the Camera Password because you need to use it when you try to access the camera from multiple devices.

In case you forget the Camera Password, you can do nothing but re-set up your camera.

If you forget the password, you can reset the cameras and then create a new password.

App Account ID and Password

When login SriHome App , you need to create a App Account ID and Password. The App account ID is unique identification of

each user account. For security, one user can only access the camera from one device. Therefore, the previous login will be force

quit (on iOS) when log in from the second device with same User Name. If you want to access the camera on multiple devices

simultaneously, multiple App account ID will be needed.

How to restore the camera to factory settings?

Step 1: Power on the IP Camera and wait for about 30 seconds

Step 2: Keep pressing the RESET button for about 15 seconds then release.

Then camera successfully restore to factory settings  (password default : 888888).

SriHome App download

Method 1: Search for “SriHome” on Google Play or iOS App Store.

Method 2：Scan the QR code to download “SriHome” App.

 Download the video to the phone and view it (Apple isn’t supported )

1. Download the video to the phone

2. View the path

Note：

1 The firmware version of camera is above V8.1.1 .

2 The camera and mobile phone are on the same LAN .

3 SP027 models do not support this function .

How to solve the problem that the upgraded camera cannot be turned on?

1. Please copy the entire decompressed update folder to the root directory of the SD card, the file cannot be renamed; (please contact customer service for the updated folder)

2. Then install the SD into the camera, and then power on the camera;

3. After waiting for 2 minutes for the camera to rotate and self-check, press the reset button to reset the camera to complete the upgrade process.

Notice:

1. Please ensure that the camera cannot be powered off during the upgrade process

2. If the upgrade fails, the camera will automatically restart, no need to unplug the power supply

3. If there is an unexpected power failure during the upgrade process, please contact customer service with email: support@sricam.com

How to reset the password of the SriHome APP account

1. Click forgot password

2. Enter your email account

3. Click to get verification code

4. Enter the verification code received by your email

5. Set a new password

6. Click Next

Note: The new password must be a combination of 8-20 digits and letters.

How to share camera to other users

To protect user’s privacy, the first user is an administrator by default. Other users accessing the camera need the administrator’s

authorization, or they cannot access even with camera ID and password.

The way to get permission is as follows:

Step 1：Log in “SriHome” App, tap Settings -> Visitors Management -> Add.

There are 2 types of permissions:

Operator: Watch live video, set time,video, alarm, records and so on.

Visitor: Only watch live video

You can find the user’s App ID as figure 2-2 Menu.

Step 2: The share adds a device

After the administrator is authorized as a visitor or operator, you need to add equipment by yourself.

Note: There is no requirement for the operation sequence of step 1 and step 2. You can also operate step two first and then perform the operation of step one.

( Video guide for share user : https://youtu.be/dOkhgOBsYqY)

How to setup microSD  card record settings

SD card installation video：https://www.youtube.com/embed/nbpofPlUV2k

Note: Cameras maximum support 128 GB SD card.

1). Remove power cable before inserting the microSD card to the camera.

2). MicroSD card format and record setting

Log in “SriHome” App and follow the steps:Settings -> Record Setting .

There are 2 types of recordings：

24/7 recording: 24/7 recording refers to the continuous recording of the camera which is about every 10 minutes as a node continuous recording.

Alarm recording: The camera captures footage only when the motion detection alarm is activated.

The system does not detect SD Card.

Followings are a few possible reasons why this may be occurring:

1. Please power off camera before inserting SD card into camera.

2. The SD card read&write speed not good, please use a SD card with class 10 or above class 10.

4. The SD card is broken.

3. The SD card has not been formatted properly.

5. The SD card slot is malfunctioning

SD card video playback view:

Note:Both 24/7 recording and Alarm recording cannot be opened at the same time ,only one of them can be opened.

How to Setup Motion Detection Alarm

Step1: Enable motion detection alarm

Note: The alarm notification will be pushed just ONE time within 30 seconds

Step1-1: Tap “Setting” button >> “Settings” >> “Alarm settings” be the alarm setting window as figure 1 and figure 2.

Sensitivity: The greater the number, the higher the sensitivity, the camera will be more easily alarmed.

Step1-2: Enable “Motion Detection Alarm”as figure 2

Note: Set mobile push notification as follows

Android

iOS

How to watch live streams on ONVIF Clients

1.Introduction

In order to use ONVIF clients the following requirements need to be met:

►Your computer (or mobile device) and the camera access to the same LAN.

►Your camera has been successfully set up.

► rtsp://your camera IP:554/1/h264major or rtsp://your camera IP:8554/profile0

2. iSpy for Microsoft Windows

Step 1: Download the application ( http://www.ispyconnect.com/)

Step 2: Unzip the downloaded package and click the unzipped iSpySet to install.

Step 3: Open iSpy. An welcome window will pop up. Click Ok to continue.

Step 4: To add the camera go to Add > ONVIF Camera.

Step 5: In the popup window, select the “FFMPEG(H264)” ，

type in  “rtsp://your camera IP:554/1/h264major or rtsp://your camera IP:8554/profile0”, select RTSP Mode : TCP ,then click  “OK”.

Step 6: In the popup window，click“ Finish”.  

Step 7: You can watch the live steam. If you have already added more than one camera into the camera list, all the

live streams can be displayed in the same time by overlapped windows.

Step 8: offers functions (and configurations) such as alarm, FTP, SMTP, Snapshot, etc,. Play with them by clicking

right button and select Edit in the popup menu.

Locally record files

iSpy allows you to locally record videos in MP4 format.

Step 1: Press Record All button at the lower right corner. After finish recording press the Stop Record button.

Then the saved file will be displayed at the bottom of the current window. Right click the video and click the Save to

button to your local machine.

How to change my camera’s password

Our camera password is saved in the camera. The SriHome app also has an account password. Don’t get confused. These

two passwords play different roles, and they work together to ensure only legislate user can access.

You can change password by tapping Settings > Security Setting.

Enter the original password of the camera,and then enter the new password.If you forget the camera password,you can press the reset button

for about 3-5 seconds to restore the camera to its factory setting(factory default password 888888)

How to find the user’s App ID

Tap   icon to find it. As figure 1 and figure 2.

How to set the privacy zone

1. Open the SriHome APP, click the settings button, and then click “Video Settings”

2. Click “▼”, select “Area 1”, and then randomly select an area on the video screen of this interface, and then click “Save”.

3. Back to the video viewing interface, you can see the privacy area just set

Note: If you need to clear the privacy area, go back to the video settings and click “Clear Current Area” or “Clear All Areas” to cancel the privacy area (a total of 4 privacy areas can be set)

 How to change App password

Step 1. Running sriHome App, then tap “ Sign Out” as figure 1.

Step 2. Tap “Forgot password” icon as figure 2, After that, you can change App password.

Multiple-view on srihome App

Step 1 ：Tap the “multiple view” icon as Figure 1.

Step 2 ：On the pop up windows select the camera which you want to multiple view as figure 2.

Step 3 ：Tap “Next”to pop up multiple view.

Note:In multi-scree mode, you can watch up to 4 devices at the same time(except NVR).

 How to adjust the sensitivity of motion detection

You can adjust the sensitivity of motion detection on SriHome mobile App.

Login SriHome App, tap Setting button >> “Settings” >> “Alarm setting”

The higher digit the sensitivity, the camera will be more easily alarmed.  “100” is the maximum sensitivity.

How to change the resolution of recording

Open Settings>Open Recording Settings>Click Recording>Select HD Recording Type

<p>The post Sricam installation and user guide first appeared on NVR IPCAMERA SECURITY.</p>

<p>The post How to add a camera to the Lorex Smart Home first appeared on NVR IPCAMERA SECURITY.</p>