Before you can connect a Smart Garage Camera to your home network, you will need:

The LED on the Smart Garage Camera must be blinking blue. If the LED is not blinking blue or is flashing blue/green, unplug the power supply and reconnect the power supply.

The myQ app supports the use of more than one myQ Smart Garage Camera. You will have to follow the myQ app set-up steps for each camera you want to add. When setting up more than one camera, it is recommended to pick a distinguishing name for each camera so you can easily find and select the camera you want to view in the app.

How to set up the Smart Garage Camera

Note: During the setup process, monitor the status of the LED on your myQ Smart Garage Camera for any changes. If you are still unable to connect, use the last LED status observed during the in-app setup to troubleshoot further and see Unable to Connect the myQ Smart Garage Camera to Wi-Fi Overview.

myQ Camera Frequently Asked Questions

The following FAQs answer many of the general questions about myQ Cameras. The FAQs also include links to articles where you may find more information.

How do I connect my camera to my home Wi-Fi network?

How do I enable Motion Recording in the myQ app?

Motion Events will only be recorded when Motion Recording is enabled in the Camera Settings of the myQ app.

See Enable Motion Recording in the myQ App for more help.

How do I Live Stream in the myQ app?

Live Stream gives you the ability to view your camera feed live.

See How to Live Stream in the myQ App for more information.

How do I adjust the camera volume in the myQ app?

The camera volume in the myQ app is controlled by the built-in volume controls on your mobile device.

See How to Adjust the Camera Volume in the myQ App for more information.

How do I use the Push to Talk camera feature in the myQ app?

Push To Talk gives you the ability to listen and speak through the camera.

See How to Use the Push To Talk Camera Feature in the myQ App to get help with setting up this feature.

Can I use more than one type of myQ Smart Camera?

The myQ app supports the use of more than one myQ Smart Camera. You will need to follow the myQ app set-up steps for each camera you want to add. When setting up more than one camera, it is recommended to pick a distinguishing name for each camera so you can easily find and select the camera you want to view in the app. We would recommend signing up for the 30 day multi-device plan if connecting multiple cameras.

How high should I mount my camera?

Smart Garage Camera/Indoor Camera – Within 10’ of an existing outlet (comes with 10’ power cord)

Smart Outdoor Camera – 7-10’ recommended height (comes with 25’ power cord)

Is my camera able to withstand extreme temperatures?

Smart Indoor Camera – Rated for indoor use

Smart Garage Camera – Rated for extreme garage temperatures from -4° to 122° F (-20°C to 50°)

Smart Outdoor Camera – Rated for temperatures ranging from -4° to 122° F (-20°C to 50°)

Video Keypad – Rated for temperatures ranging from -4° to 122° F (-20°C to 50°)

Is my camera weatherproof?

Smart Indoor Camera – Rated for indoor use and not designed to withstand weather elements.

Smart Garage Camera – Rated for extreme garage temperatures from -4° to 122° F (-20°C to 50°) but not designed to withstand weather elements.

Smart Outdoor Camera – Rated for temperatures ranging from -4° to 122° F (-20°C to 50°). Power cable and adapter fitted with extra gasket seals to prevent water damage. IP 65 rated Water Resistant.

Video Keypad – Rated for temperatures ranging from -4° to 122° F (-20°C to 50°) and is IP 55 rated Water Resistant.

How do I reset my camera?

See How to reset a myQ device for more help.

I see an error and was unable to name my camera. Do I need to start over?

Before starting over, check the LED status on the Camera. If solid green, force close the myQ app and relaunch to confirm if the device is showing. You can update the name by tapping the gear icon in the video window.

If the light is not solid green, start over or see How to reset a myQ device for more help.

How can I adjust the camera position?

Smart Indoor Camera – Adjust camera head swivel.

Smart Garage Camera – Adjust camera head swivel. Older SGC1 models will also have a swivel camera arm.

Smart Outdoor Camera – Loosen collar at base and adjust camera arm. Adjust camera head swivel.

Video Keypad –

My Outdoor Camera is not recognizing movement. How can I fix that?

Ensure the camera is mounted at the appropriate height of 7’-10’. Installation higher than the recommended height may not allow for proper movement and person detection. Adjust the angle of your camera so the lens is not receiving direct sunlight or other light sources.

Recommended Router Settings for myQ Cameras

When setting up a LiftMaster camera, there may be a few Wi-Fi settings that need to be changed in order to successfully connect the device. Some settings may need to be given to your internet service provider (ISP) to have them configured for your site or home see When to Contact Your Internet Service Provider (ISP)

Recommended Router Settings

Note: If attempting to change any router settings yourself, be sure to back up your router’s current settings before any changes are made and have the router’s manual available.

myQ cameras require these ports in order to communicate to our server

Verify that ports are not being blocked by your router or a firewall product

Note: User-modified routers using open-source firmware (such as DD-WRT, OpenWRT, etc.) have not been tested with myQ products. While some of these open-source versions may work with myQ products, compatibility is unknown.

Unable to Connect the myQ Smart Garage Camera to Wi-Fi Overview

myQ Smart Garage Cameras require a Wi-fi internet connection to access the myQ server. If the myQ Smart Garage Camera is not connecting to the server, the issue could be due to the router, mobile device connection, or Internet connection.

When attempting to connect, the camera’s LED indicator lights will go through a sequence of flashes before finally turning solid green to confirm the connection. Each step of the sequence indicates what the camera is attempting to do and how you approach troubleshooting depends on the LED light’s behavior and color.

Before You Begin

Make sure to check the status of the LED on the myQ Smart Garage Camera and use the list below to determine a resolution.

Note: Chamberlain Group Technical Support does not troubleshoot routers. If additional assistance is needed to access a home router, please contact your internet service provider.

LED Light	Connection Status	Troubleshooting Resource(s)
No LED	The camera does not have power	Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and No LED
Solid White	Camera is powering up	Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED Is Solid White
Flashing Blue	Unable to connect to your home Wi-Fi network	Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED Is Flashing Blue
Solid Blue	Unable to connect to your mobile device	Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED Is Solid Blue
Flashing Blue and Green	Unable to connect to your home Wi-Fi router	Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED Is Flashing Blue and Green
Flashing Green	Unable to connect to myQ internet server	Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED Is Flashing Green
Solid Green	Connected to myQ server, but device not added to myQ account	Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED is Solid Green
Flashing Purple	Camera is updating firmware	Unable to Connect the myQ Smart Garage Camera to my Home Wi-Fi Network and LED is Flashing Purple
Flashing Red	Camera is overheating, going into protection mode	Unable to Connect the myQ Smart Garage Camera to my Home Wi-Fi Network and LED is Flashing Red

How to forget a myQ Camera in Bluetooth Settings

When you experience an issue with your Smart Garage Camera or garage door opener’s integrated camera being connected via Bluetooth, but the camera is not connecting to Wi-Fi, these steps will walk you through “forgetting” the myQ Camera in Bluetooth on your phone.

How to forget a myQ Camera in Bluetooth Settings

Apple:

1.On your phone, tap Settings

2.Tap Bluetooth

3.Find the Camera in the list

• Smart Garage Cameras will start with SGC

• Integrated Cameras start with GDO

• 

1.Tap the blue “i” icon () to the right of the Camera

2.Select Forget this Device

Android:

1.On your phone, tap Settings

2.Tap Connections

3.Tap Bluetooth

4.Find the Camera in the list

• Smart Garage Cameras will start with SGC

• Integrated Cameras start with GDO

• 

<p>The post myQ Smart Garage Camera Setup Guide first appeared on NVR IPCAMERA SECURITY.</p>

Security Systems Basic Operation Guide

1. Arming the System:

   • Away Mode: Protects all sensors (doors, windows, and motion). Use when leaving the premises.
   • Stay Mode: Protects perimeter sensors (doors and windows) but not motion sensors. Use when staying inside.
   • Enter your code on the keypad and select the desired arming mode.

2. Disarming the System:

   • Enter your code on the keypad within the designated time frame (usually 30 seconds) to avoid triggering a false alarm.

3. Responding to an Alarm:

   • If you accidentally trigger the alarm, immediately enter your code to disarm the system.
   • If you suspect an actual intrusion, evacuate the premises and contact the authorities.
   • If you have a monitoring service, they will contact you to verify the alarm and dispatch help if needed.

Additional Features

Many modern systems offer advanced features like:

• Remote Control: Arm and disarm your system from your smartphone or computer.
• Home Automation: Integrate your security system with other smart home devices like lights, locks, and thermostats.
• Video Surveillance: Monitor your property with security cameras and receive alerts on your mobile device.

Important Tips

• Read the User Manual: Familiarize yourself with the specific features and operation of your system.
• Test Your System Regularly: Ensure all sensors and alarms are functioning properly.
• Change Your Code Periodically: Prevent unauthorized access to your system.
• Keep Emergency Contacts Updated: Provide your monitoring service (if applicable) with current contact information.

Remember: This is a general guide. Specific operation may vary depending on your system’s make and model. Always refer to your user manual for detailed instructions.

How App Sensitivity Translates to Recorder Levels

When setting up your security system, adjusting the motion sensitivity plays a crucial role in ensuring the system works as intended. Whether you want to reduce false alarms caused by pets or capture even the slightest movement, the sensitivity setting is a powerful tool. However, it’s important to understand how the app settings correspond to the recorder’s settings to avoid any confusion.

This guide will walk you through how sensitivity levels in your app map to the actual settings in the recorder and explain an important quirk: changes in the recorder’s settings don’t sync back to the app.

App Sensitivity Compare with Recorder Sensitivity

In the app, you’ll find sensitivity options in percentages. Each percentage corresponds to a sensitivity level in the recorder:

Unfortunately, the highest sensitivity level in the recorder (Level 8) isn’t accessible when adjusting through the app.

DID YOU KNOW? Changes made through the app immediately update the recorder’s settings. However, changes made directly in some recorders do not reflect in the app. This means if you adjust the sensitivity level in the recorder, the app will still display the last sensitivity setting it sent, which may not be accurate anymore.
It is recommended to always use the app to ensure the displayed sensitivity matches the actual setting. Change the sensitivity via Modes which you can learn more here.

Tips for Choosing the Right Sensitivity Level

Conclusion

Understanding how your app’s sensitivity settings translate to your recorder ensures you can fine-tune your system for optimal performance. Remember that while the app can control sensitivity conveniently, changes made directly in the recorder don’t sync back to the app. This small quirk can create confusion, but with the insights provided here, you’ll always know how to keep your settings aligned.

How to Disable the Watermark on Your Recorder

By default, the Swann logo is overlaid as a watermark for each camera.

NOTE: Once disabled, future recordings will not have the watermark.

How to digitally zoom in or out on a Recorder?

This works on both Live View or Playback from the unit itself.

Option 1:

If you are viewing multiple cameras in a single view, view one channel in full screen (double-click), then use the mouse to:

Option 2:

1.To enter Zoom mode, left-click a camera in Live View mode then click the “Zoom” button on the Camera Toolbar.

2.To zoom, move the mouse to the area or object that you want to zoom to then use the scroll wheel on the mouse to zoom in or out.

3.When zoomed in, click and hold the rectangle (as shown bottom right of the screen) to scroll around the image.

4.Right-click to exit.

To return to multiple camera view, double-click the mouse from the screen above.

Frequently asked questions about digital zoom

Can I zoom out further than the camera’s normal view?

How to change the small or lower-case letters on the on-screen keyboard display to upper-case letters

How to change the small or lower-case letters on the D1 on-screen keyboard display to upper-case letters.

Using the mouse, click the “ab” letters on the right side of the text box and it will change mode from lower-case letters to upper-case letters.

How to Change the Resolution of the Recorder

How to change the position of the Date and Time display bar on my DVR

You can adjust the position of the OSD from the menu display of the DVR. It has to be done directly from the DVR, using the monitor that is connected either to its VGA or HDMI output.

You simply open the menu of the DVR, go in the menu display, and then, from the camera tab, click on SET next to the OSD Display Position.

Afterward, with the mouse connected to the DVR, left click on the date and time display , hold down the button and drag the display wherever you wish .

The position chosen for the Date and Time Display will be reflected on the live view on your computer screen, should you access the DVR through the Network Interface ( and also on the recorded videos if you have enabled record date from the Display menu of the DVR ).

How to Change the Camera Layout on Your Recorder’s Live View

This guide is to show you how to do the following for the models above:

NOTE: The layout and arrangement will revert to a default state upon reboot.
If you want a fixed order of channels (e.g., Front door on ch1, Backyard on ch2, and so on), you need to change the input port or in the settings.

Change the number of cameras showing in Live View

1.Right-click or move the mouse cursor to the bottom of the screen to see the Menu Bar.

2.Choose from one of the following for your preferred view:

Icon	Description
	If you have 2 to 4 cameras, choose to display as 4-camera view.
	If you have 7 to 8 cameras, choose to display as 8-camera view. The 9th box will display the Swann logo only. This box cannot be customized nor disabled.
	Click this to select from one of the multi-screen viewing modes available. For an 8-channel recorder, it will show 6-camera view and 8-camera view.
	Click this to repeatedly cycle through each video channel full-screen. Each video channel will be displayed for five seconds.

Change the layout of the cameras in Live View

1.Left-click a camera (e.g. Channel 1) & drag it to reposition it.

2.Drop (release the left-click button after holding) over a different area or the desired box.

3.Repeat for other cameras.

For example in the image below, Channel 1 was moved to 2nd position while Channel 2 was moved to 1st position.

How to block trees or unwanted movement from recording in my DVR / NVR or triggering too many notifications

NOTE: This article also applies if you receive too many notifications on the app triggered by non-human objects.

PIR sensors can detect heat (infrared radiation) from objects within and even outside the camera’s field of view. Paired with moving objects captured by the camera like trees, swaying objects in sunlight, or cars passing, it can trigger the camera to record.

In this article, you will learn what settings on your recorder you can configure to virtually eliminate false triggers.

Remove The ‘Red Boxes’ From Constantly Moving Objects

The ‘red boxes’ shown above are the areas where the camera can detect movement. If trees are constantly moving or your camera is facing the road, you might want to remove these boxes so it doesn’t trigger on those areas. Here’s how you can remove it:

Any movement on the red areas or boxes will be picked up.

Set up Analytics

DID YOU KNOW? Only selected units or kits have the capable hardware to have Analytics, and each has its own set of Analytics available. The units are:

In a nutshell, Analytics provides you with much greater control over how your system detects motion. Below is a YouTube playlist that explains how a specific type of Analytics work.

You can also check your recorder’s manual for more details.

Relocate Or Reposition The Camera

The ideal position of the camera is 7-8 feet high, pointing downwards at an angle to cover the area where people will be walking across the camera’s path, and pointing the lens away from direct sunlight.

Visit the following links for more information about what heat sources outside of the camera’s field of view that can trigger the camera’s PIR sensors for recording and notifications:

NOTE: This should be a last resort only if lowering sensitivity, configuring area setup, nor analytics are not feasible options.

Does The Camera Still Record Events If Internet is Down or Offline

Answer: Yes

It will save the recordings to its internal memory or micro SD card when the camera gets triggered. Once the internet is back, it will attempt to upload the event clips during the downtime.

NOTE: SWIFI-TRACKCM only records to its micro SD card, regardless of whether it is online or offline.

How long will the SWIFI camera record?

Shortest:10 seconds

Longest:60 seconds (1 minute)

If the trigger (sound or movement; depending on what triggered the camera to record) is continuous for more than 60 seconds, another clip will be made.

For example, there was a continuous movement across the field of view of the camera within the PIR range for 135 seconds, about 3 clips will be recorded:

NOTE: If your camera isn’t recording as much as you’d expect, increase the Sensitivity setting. You can find this option under Detection Settings in your camera’s settings.

How do I optimize the motion detection?

Answer: PIR sensors work optimally when the subject of detection passes across their front. The more the object must “cross” the front of the video doorbell the better the detection reliability. When placing your video doorbell try to avoid situations where the subject would move straight toward the video doorbell if possible. You may need to experiment with the sensitivity settings in the app and video doorbell placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.

How can I play H.265 files on my PC?

When exporting videos from your NVR, you are given the option to export the player as well, which will then transfer a copy of the player onto your USB thumb drive.

This player allows users to view H.265 files on their PC and supports digital zoom and multi-channel playback from different channel files as well.

Click here to download the file.

How to Factory Reset a Stand-alone camera

Factory Reset is a complete reset of your device to its original factory settings. Also known as a hard reset. Factory resetting your camera can help resolve technical problems. It will perform the following, except unpair the camera (if currently paired) from the Swann Security account where it is currently paired:

NOTE: If you want to transfer the camera to another account, it needs to be unpaired by following this article: How to Unpair my Device from my Swann Security Account then pair it to the other Swann Security account by following this article: How to Pair Your Stand-alone Camera Using the Swann Security App

How to factory reset via physical button

Type the model number of your camera below to learn how to Factory Reset your camera.

Once donce, you have to do the pairing process again. Follow this article: How to Pair Your Stand-alone Camera Using the Swann Security App

Conclusion

A factory reset is a simple way to fix camera issues and start fresh. Just remember to back up any important data before resetting, if still possible.

How To Optimize Motion Detection

Answer: PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the subject “crosses” the front of the camera the better the detection reliability.

When placing your camera, try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal setting.

How to Set the Correct Date and Time on a Recorder?

SYSTEM > GENERAL > Date Format

How to Set the Date and Time on a Recorder

What to do if date and time are not updating automatically

If your DVR does not have internet connection, we recommend that you set up the following manually:

What time zone to set if you are unable to find your city

Time zone is based on GMT or UTC. Options range from -12:00 to +12:00.

Here are the conversions for common regions if you are unable to find your city in the dropdown:

If you are not in the regions above, use Google to convert your location’s time zone in GMT or UTC format. E.g. Pacific Standard Time in UTC is -8:00.

What to do if time is 1 hour ahead or behind: enable DST

Daylight Savings Time is applicable to the following regions where the clocks offset automatically by 1 hour.

How to Turn Off, Turn On, or Reboot Stand-Alone Cameras

Stand-alone cameras are an ideal security solution for homes and businesses, offering flexibility and convenience without needing a recorder to save clips. These cameras typically run on different power sources, such as built-in rechargeable batteries, power adapters, or direct AC connections. Whether you’re addressing a technical issue, performing routine maintenance, or learning to operate your device, knowing how to turn the camera off, on, or reboot it is essential.

How to…

Type the model number of your camera below to learn how to Factory Reset your camera.

Conclusion

Taking control of your stand-alone camera’s power and reboot functions is simple and helps maintain its reliability over time. Whether your device is powered by a rechargeable battery, a power adapter, or connected directly to AC, following the proper steps ensures smooth operation. By familiarizing yourself with these basic processes, you’ll keep your security system functioning efficiently and enjoy the peace of mind that comes with a dependable setup. Security is about control, and understanding these essentials puts you in charge.

<p>The post Security Systems Basic Operation Guide first appeared on NVR IPCAMERA SECURITY.</p>

The interface of iCam365 app for Android and iPhone is slightly different, I will post separate guides for Android and iPhone so that you can follow our guide to connect and use iCam365 cameras exactly.

iCam365 camera Complete Guide

Connect iCam365 camera

Download iCam365 app

Use the “Scan” function on the mobile phone to scan the QR code to download and install the iCam365 APP.

Login iCam365 app

You need to register iCam365 account and login to use iCam365 camera.

Connect power supply

Connect the device to the power supply.
Keep it connected for about 1 minute until hearing a prompt sound.

Add iCam365 camera

There are 3 ways to connect iCam365 camera, we recommend to use ‘Scan code to add a device’ to connect camera.

Click the + icon, then scan the QR code on the iCam365 camera, the QR code is usually on the bottom or back of the camera. iCam365 APP will show the recommended way to add.

Please let the camera close to the router, and then connect the camera.

Select Connection Mode

If the QR code on the iCam365 camera is missing or not recognized, you can manually select the add method to connect the camera.

1. Click Add by type in the top right corner, select Surveillance camera, select WiFi camera.

2. Then you can choose Quickly add, Scan code to add a device and Add a device by wired network.

Quickly add – Android

Add a camera via the AP hotspot connected to the iCam365 camera.

When the ‘Camera startup is complete, waiting for network to be added‘ voice, you can start to connect iCam365 camera, if there is no voice, please reset iCam365 camera.

1. Select Quickly add, click Next > I know

2. Click CHOOSE, click the icon to select your wifi and enter your wifi password, then click NEXT.

Can’t search iCam365 camera?

Please connect iCam365 hotspot wifi manually, wifi name: AICAM_xxxxxxxxxxx.

Can’t find iCam365 hotspot wifi?
Please reset iCam365 camera.

3. After you click JOIN, your phone will automatically connect to iCam365 camera’s hotspot wifi, then wait for iCam365 camera to connect to your wifi.

After successful connection, set the camera name and you can start using iCam365 camera.

Scan code to add

Scan QR code on your mobile phone to add a iCam365 camera to pair WiFi.

When the ‘Camera startup is complete, waiting for network to be added‘ voice, you can start to connect iCam365 camera, if there is no voice, please reset iCam365 camera.

1. Select Scan code to add a device, click Next, select your wifi and enter your wifi password and click Next.

2. Let iCam365 camera scan the QR code displayed by APP, Distance 10-30 cm (3 – 11in).

3. When the iCam365 camera emits the ‘Scan QR code successfully‘ voice, click NEXT and wait for the camera to connect to wifi.

After successful connection, set the camera name and you can start using iCam365 camera.

iCam365 camera can’t scan QR code?
Please check the Common Problem

Share Camera

You can share iCam365 camera to your family or friends.

Share the account to enjoy the permission to watch the live broadcast, intercom permission, control the rotation of the PTZ. and view video replay privileges

1.Click Share > Add new sharing, then enter your family or friend’s email or cell phone number.

2.After sharing, a sharing message will be sent to the email or number you entered, register and login to iCam365 APP and you can start using the camera.

In the sharing screen, you can click the icon on the right to delete the shared users.

Setup Recording

Before setting up the recording, you need to insert the memory card to make the recording function available.

1. Insert the memory card into the iCam365 camera, then enter the Memory card interface to see if the camera reads the memory card.

Note: When replacing or removing the card, please cut off the power first to avoid card damage and data loss.

2. Click Video recording settinas, you can set the recording mode and definition here.

· All-day video recording : Uninterrupted continuous video recording

· Event video recording : Record a video when an event is detected

· Turn off : The device will stop recording a video after turn-off

Video Definition: The higher the storage resolution, the clearer the recorded video will be, while the more storage capacity taken up and the less the total recording time. Please choose the storage resolution according to your own situation.

.

See also  iCam365 Camera (Buyer’s Guide)

.

View Video

Click the video icon to view the video, the time with color means there is recording at the current time.

Setup Detection

1. Click Detection settings and select the detection sensitivity. You can also set the Detection area.

Detection area: Increase or decrease the area by clicking on the screen,The red area is the monitoring alarm area, and the full screen will be detected after reset:

2. Click Notification settings, open Turn on notification and Motion detected to detect and receive alarm notifications.

In order to receive the alarm notification in time, it is recommended to set the Notification interval to 1 minute.

Warning voice

Turn on the Warning voice message, when the iCam365 camera detects an intruder, the camera will send a warning voice to scare off the intruder.

Setup Intelligent tracking

Turn on Intelligent tracking, when iCam365 camera detects human or pet movement, the camera will track the movement of the object.

Alarm message

By clicking on the icon, you can view the Alarm message, and by clicking on the message, you can view the details.

Lighting and night vision

In the Lighting and night vision screen, you can set the light lamp and Night vision mode.

White light lamp

· Automatic: The white light lamp is turned on when an event is found at night, and automatically turns off after the event is over.

Night vision mode

· Automatic ：When the light is poor, the infrared night vision mode is automatically turned on.

· Always in the night vision mode ： Suitable for a dim-lighted environment

· Turn off the night vision mode ：Suitable for an environment where the light is always bright

Reset iCam365 camera

1.Turn on the power and wait for the camera to start

2.Press and hold the reset button (about 5 seconds) until the camera sounds a voice prompt

Function Description

Function	Description
Real-time and Playback	Click the screen on the device to enter the device real-time page to view the real-time camera screen. You can also switch to Playback to view the historical video. The recording can be divided into event recording and round-the-clock recording. You can select the recording mode as required.
Alert	The device will push an Alert message when it detects any movement or sound. You can select the type of Alert message to be received on the setting
Pan/tilt head and talk	On the real-time page, you can adjust the orientation of the remote camera through the disk of its pan/tilt head, or push and hold the microphone to send voice to the remote camera.
Sharing	Enter the mobile phone number of your family member on the Sharing page. The shared people shall download the APP and register. Each device can be shared by up to 10 accounts. The shared people can view the live video, talk to the camera and view the video through the pan/tilt head, but he/she cannot make settings
Alarm	Ilt gives the voice and light alarm when detecting a movement event or a manlike shape event (purchase separately). You can also customize the voice
Setting management	Click‘’on the home page or click “” on the real-time page to enter the setting management. On the setting page, you can modify device names, purchase services, share devices, access Store Settings, Screen Settings and other Settings.
Binocular camera	If you are purchasing a binocular camera, the following function are currently supported: 1. supports the Picture-in-Picture display. You can click Picture-in-Picture to enable or disable the function. 2. supports the switch between the small picture and the big picture. Click the long shot or close shot or small picture to switch. 3. its Playback function also supports the switch between the small picture and big picture and enabling/disabling of the small picture window.

iCam365 Camera Troubleshooting

You can find here how to fix iCam365 camera can’t connect to wifi, offline and not working problems.

How to fix not connecting to iCam365 camera?

Fix can’t connect to wifi

iCam365 camera can not connect to wifi usually caused by the following problems, you can follow the guide below to fix the problem of not connecting to wifi.

1. Make sure the iCam365 camera is currently in waiting connection mode.

· After the camera is powered on, wait for the camera to start up (about 30 seconds), the camera will send out a voice prompt ‘Camera start up is complete, waiting for the network to be added’.

· No voice prompt, please reset the iCam365 camera

2. Make sure iCam365 camera supports your wifi.

iCam365 camera only supports 2.4Ghz wifi, wifi name and password support English, alphabet and numbers.

3. Please put the camera next to the router, and then connect the camera

4. Make sure your wifi password is correct

5. Change the mode to connect to iCam365 camera

iCam365 supports two modes of camera connection.

· The camera can not scan the QR code, please try to use Quickly add.

· If you can’t connect to AP hotspot, please try Scan code to add.

6. Reboot the router, sometimes the router fails to connect to the new device.

Voice Troubleshooting

If the above problem can not fix the wifi connection problem, please follow the iCam365 camera’s voice prompts to fix the problem.

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See also  How To Setup iCam365 camera（Complete Manual Guide）

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Voice: Router connection failed, please reconfigure the network

It means iCam365 camera can’t connect to wifi, please check your wifi information and reset the camera to reconnect.

Voice: Receiving wifi information, connecting to server

It means iCam365 camera can’t connect to the internet, maybe the camera is too far away from the router, please get closer to the router.

Voice: Please program the ID number.

This may be a Chinese voice, iCam365 camera does not program ID, can not use.
We suggest you to return the camera directly, or contact your seller for support, you need a computer to fix this prob.

After iCam365 camera start, there is no ‘camera start up is complete, waiting for the network to add’ voice, after resetting the camera, there is no voice either.

iCam365 camera hardware failure, please return the camera.

How to fix iCam365 camera offline?

Follow these steps to fix iCam365 camera offline problem.

1.Restart the iCam365 camera

2.Reboot the router

3.Reset the iCam365 camera to reconnect.

If the above steps can fix the camera but it is often offline, then the camera may be too far away from the router, we recommend to move closer to the router.
Or please check the following issues in order:

1.Make sure the iCam365 camera has power

2.Make sure the iCam365 camera is connected to the router is normal

3.If you have changed the Wi-Fi or password, please reset the camera to reconnect

4.iCam365 camera is not too far away from the router, separated by walls or other obstructions

5.Take out the memory card, then restart the iCam365 camera, if the camera works normally, then it is the problem of memory card, please replace the memory card or format the memory card

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Common Problem

What WiFi does the iCam365 camera support?

1. The camera does not support 5G frequency WiFi, if it is connected, please switch to 2.4G frequency WiFi
2. wifi name and password are recommended to use English, English symbols and numbers, can not contain Chinese and special characters.
3. the router can not open such as AP isolation, anti-scratch, black/white list and other options to restrict WiFi access
4. The camera does not support WPA/WPA2 enterprise WiFi for the time being

Why can’t I connect iCam365 camera.

Check if the WiFi password is correct, and if the network is connected correctly, reset the camera.Add the device again when the above operation is done.
Or check iCam365 Camera Troubleshooting

How many accounts can an iCam365 camera be added to?

iCam365 camera can only be added by one account, you can share the camera to other users, up to 10 users.

Is there a computer software for iCam365?

iCam365 supports windows system, you can download iCam365 For Pc here.

Why can’t I receive iCam365 alarm messages?

1. Make sure the phone system has enabled the push permission of icam365
2. Check whether push is turned off in camera settings-Notification settings.

How many days are iCam365 alarm messages saved?

Alarm information can be stored for up to 7 days.

What memory cards does iCam365 camera support?

iCam365 camera supports minimum class10,4-128G memory card.
It is recommended to choose Samsung or Sandisk memory card, poor memory card will cause recording problems or cause the camera not work properly.

The video cannot be playback?

The recording is divided into event recording and round-the-clock recording. Event recording:
The camera records the triggering event until its end. It keeps recording if the event keeps triggering it.

Round-the-clock recording: The camera records round the clock.
The round-the-clock recording will occupy a huge space of the memory card. Please select the recording mode as required.The path setting of the recording mode: Setting-> Memory card -> Recordina mode

How should I download the video to my mobile phone?

1. Click the Recording button “ ” while viewing the playback video.
2. Click the Stop button” ” when the playback is finished, and the video will automatically be saved to the album.

Why iCam365 camera is offline?

First, check if the power supply and the network are normal. If they are normal, power off the camera and restart it. If the device is still offline after restarted, eliminate the camera in the APP and add it again.

Why does the iCam365 camera show no memory card?

1. The camera does not support hot-plugging. You need to power off the camera to insert the memory card. Please restart the camera.
2. If the memory card still cannot be identified after the camera is restarted, please replace it with a new card and try again.
3. If the new card still cannot be identified, the card slot may be damaged, or there is a failure in the FFC. Contact the supplier to replace the device.

What shall I do if the memory card is full?

No need to handle it manually. The camera automatically overwrites the earliest video documents when the spare space of its memory card is 500M or less.

iCam365 For PC

iCam365 For PC only has simple functions, watch live video, view footage, control rotation, voice intercom. Only in the iCam365 app can you set up the camera.

You need to add a camera in the iCam365 app and then log in to iCam365 For PC, you will be able to see the camera.

Windows

Latest version: 1.1.8.4

Historical version: 1.1.7.3

iCam365 For MAC

iCam365 only supports Windows computers, not MAC computers, but iCam365 supports rtsp, so you can use a VLC player to play live video from your iCam365 camera.

Or you can install the iCam365 APP on your MAC, the M series chipset mac supports direct APP installation.

1. Click on Flie, select Open Network, then enter the rtsp of the iCam365 camera

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<p>The post iCam365 camera Complete Guide first appeared on NVR IPCAMERA SECURITY.</p>

Lorex Fusion: Download the Lorex App

The following article provides instructions for downloading the Lorex App and connecting your Lorex Fusion Collection recorder to the app.

Prerequisite

Before you start, your Fusion recorder must be powered on and connected to your router using the included Ethernet cable. For Basic System Setup instructions, refer to your Fusion recorder’s Quick Start Guide or Manual on the product support page. Visit help.lorextechnology.com and search your Fusion recorder’s model number.

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Download the Lorex App

Once your Fusion recorder has connected to the Lorex App, complete the final Fusion steps by connecting your Fusion Wi-Fi cameras and accessories.

For setup instructions using the new local UI, please see the article Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (New Local UI).

For setup instructions using the previous local UI, please see the article Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories.

Lorex Fusion: Frequently Asked Questions

The following frequently asked questions (FAQs) provide more information about your Lorex Fusion Collection. Where applicable, the FAQ includes links to articles where you may find more information.

Lorex Fusion Troubleshooting FAQ.

What is Lorex Fusion?

Our Lorex Fusion recorders incorporate the newest (fusion) technology to connect both Lorex Wired and Fusion Wi-Fi Cameras, Doorbells, Floodlights, and Sensors to one system. Lorex Fusion Wi-Fi Cameras and Accessories can connect to one recorder for continuous 24/7 recording and local, secure storage (up to 10TB). Everything can be accessed from your Lorex App for easy control of all devices.

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Why do I get an offline message and a blank screen for the (B463AJ) 2K battery doorbell’s channel on the Fusion recorder?

Being a battery-operated doorbell, it will always go to sleep after a period of inactivity to conserve battery life. Once the doorbell is correctly paired to your Fusion recorder, the offline message means the doorbell has gone to sleep but is still connected and can be awakened. When motion is detected, or when the call button is pressed, there will be live video from that channel. You can also manually wake up the doorbell through the Lorex app, by activating the liveview.

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Can my Battery Video Doorbell record continuously?

To conserve battery life, Wi-Fi Battery Video Doorbells only record when motion is detected. They do not record continuously.

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Which recorders are part of Fusion?

For a list of Lorex Fusion Recorders, please refer to the Product Compatibility Chart.

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Can I connect all Lorex Wi-Fi Cameras and Accessories to my Fusion recorder?

Only Lorex Fusion Compatible Wi-Fi Cameras and Accessories can connect to Lorex Fusion Recorders.

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Which Lorex Wi-Fi Cameras and Accessories are part of Fusion?

See the following list of Lorex Fusion Wi-Fi devices:

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Should I update my Lorex Fusion recorder’s firmware?

It is recommended to update your system firmware to the latest version to ensure remote connectivity and to support newly added Fusion Wi-Fi devices.

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Does my Lorex Fusion recorder require a network setup?

Yes, a network setup is required to connect Fusion Wi-Fi cameras and accessories to your Fusion recorder. Ensure you connect the included Ethernet cable to your recorder’s LAN port and your router.

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Does it matter which router I use?

Yes, due to its strong signal, the dual-band router is suitable for high resolution video recording and for connectivity between devices. Ensure that your Fusion Wi-Fi cameras and accessories and your Fusion recorder are all connected to a dual-band router (2.4 GHz/5 GHz bands).

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How many Lorex Fusion Wi-Fi Cameras and Accessories can I connect to my Fusion recorder?

This depends on your Fusion recorder and the number of Fusion Wi-Fi channels it comes with. For full technical specifications, refer to the Product Specifications on your recorder’s product support page. Visit help.lorextechnology.com and search your Fusion recorder’s model number.

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What is a Fusion Wi-Fi channel?

A Fusion Wi-Fi channel is the channel you use to add a single Fusion Wi-Fi camera to your system. A 16-channel security system with 8 PoE ports/channels (for wired camera connection) and 8 Fusion Wi-Fi channels means that 8 Fusion Wi-Fi cameras and accessories can connect to the entire system.

Note: Fusion Wi-Fi channel’s are only available on certain Lorex Fusion recorders. For a list of Fusion recorders, see the Product Compatibility Chart.

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How many Fusion Wi-Fi channels are on my Lorex Fusion Recorder?

The number of Fusion Wi-Fi channels varies per Fusion recorder. For full technical specifications, refer to the Product Specifications on your recorder’s product support page. Visit help.lorextechnology.com and search your Fusion recorder’s model number.

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How do I setup my Lorex Fusion system?

Complete your Fusion setup in the following order:

After connecting your Fusion system, ensure you adjust your Fusion settings.

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Are there Fusion setup tutorial videos?

For a video walk-through of the Fusion setup with the new local UI (N845, N846, N847, N864, D863, D881 Series), please watch here.

For a video walk-through of the Fusion setup with the previous local UI (N841, N842, N843, N844, N861, D862, D871 Series), please watch here.

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How do I setup my Lorex Fusion recorder and wired cameras?

For Basic System Setup instructions, refer to your recorder’s Quick Start Guide or Series Manual on the product support page. Visit help.lorextechnology.com and search your Fusion recorder’s model number.

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How do I connect my Lorex Fusion Wi-Fi camera or accessory to my Fusion recorder?

For full setup instructions, please click on the article corresponding with your model number.

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Which password should I enter to connect my Lorex Fusion Wi-Fi camera or accessory to my Fusion recorder?

Enter the same password that you created in the Lorex App when setting up your Fusion Wi-Fi device.

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What is continuous recording?

Once your Lorex Fusion Wi-Fi camera connects to your Fusion recorder, your camera’s recording settings are automatically set to continuous. This means that your Fusion Wi-Fi camera will record 24/7 or for the entire duration of the recording schedule onto your Fusion recorder’s hard drive. It is worth noting that recordings on the camera are limited due to the size of its onboard storage, while recordings on the recorder are extensive (3TB to 10TB). Continuous recording captures everything in the background, and you can playback to catch anything you missed.

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Do all Lorex Fusion Wi-Fi cameras record continuously?

No, to conserve battery life, battery-operated video doorbells do not record continuously (24/7).

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How do I set my Lorex Fusion Wi-Fi camera to continuous recording?

After Fusion setup, your Wi-Fi camera is automatically set to Continuous recording. To adjust your camera’s recording settings, login to your recorder and navigate to the devices menu. For instructions, please see the article Lorex Fusion: Adjust Settings.

Note: Battery-operated video doorbells do not record continuously (24/7). Being a battery-operated doorbell, it will always go to sleep after a period of inactivity to conserve battery life. Once the doorbell is correctly paired to your Fusion recorder, the offline message means the doorbell has gone to sleep but is still connected and can be awakened. When motion is detected, or when the call button is pressed, there will be live video from that channel. You can also manually wake up the doorbell through the Lorex app, by activating the liveview.

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How come I’m receiving duplicate notifications in the Lorex App?

After completing the Fusion setup, your Wi-Fi camera or accessory is connected to the Lorex App twice – once as a single device and then a second time as a device connected to your recorder. To avoid receiving duplicate notifications from the same camera or accessory, you will need to Turn off Alerts for your Wi-Fi device connected to your recorder. For instructions, please see the article Lorex Fusion: Adjust Settings.

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After Fusion setup, where is my Lorex Fusion Wi-Fi camera’s video footage being stored?

Your Lorex Fusion Wi-Fi camera saves recorded motion detection videos onto the local microSD card (not always included). Once you’ve connected your Fusion Wi-Fi camera to your Fusion recorder, your camera’s recording settings is automatically set to 24/7 Continuous recording, and all recorded video is stored on your recorder’s extensive hard drive (up to 10TB).

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What features are supported in my Fusion recorder vs. the Lorex App?

Please see the following list of features supported in either your Fusion recorder and/or the Lorex App:

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Can I use my web browser to access my Lorex Fusion Wi-Fi camera?

You can only access your camera on the Lorex App, recorder, or on the Lorex Cloud Client.

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When modifying the password in the Lorex Cloud Client, which password should I enter?

Enter the password for your Wi-Fi camera or accessory created in the Lorex App during setup.

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Where can I order the Lorex Fusion Collection?

To order, go to lorex.com.

Lorex Fusion: Troubleshooting

The following article provides some troubleshooting tips for setting up your Lorex Fusion Collection.

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My Fusion Wi-Fi camera or accessory is not appearing in the device list.

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My Fusion Wi-Fi camera or accessory is not connecting to my Fusion recorder.

• Give your Fusion Wi-Fi camera or accessory a few minutes to establish a connection.

• Check to see if your Fusion recorder has the most up-to-date firmware. New Local UI: Login to your recorder and navigate to System > Update & Reset > Upgrade, then click Check for Updates.  Previous Local UI: Login to your recorder and navigate to Main Menu > Information > Update/Reset > Update, then click Check for Updates. For instructions on updating your recorder’s firmware through USB, see the article How to manually upgrade the firmware of your recorder.

• Ensure that your Fusion Wi-Fi cameras and accessories and your Fusion recorder are powered on.

• The same password created for your Fusion Wi-Fi camera or accessory in the Lorex App must be entered in your Fusion recorder. If you have forgotten the password, then reset your Fusion Wi-Fi camera or accessory and connect it to the app again.

• (Applies to the previous local UI only) If your password for your Fusion Wi-Fi camera or accessory is entered incorrectly in your Fusion recorder, then your Wi-Fi device will lock itself. Reset your Fusion Wi-Fi camera or accessory and connect it to the app again.

• Ensure that you are entering the password for your Fusion Wi-Fi camera or accessory created in the Lorex App, and not the Lorex App account password. Those are two separate passwords.

• Ensure that your Fusion Wi-Fi camera or accessory is connected to a dual-band router (2.4 GHz/5 GHz bands).

• Ensure that you are connecting the Fusion Wi-Fi camera or accessory to an available Fusion Wi-Fi channel, and not a Wi-Fi channel that already has a Wi-Fi device connected to it.

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I don’t know the password for my Fusion Wi-Fi camera or accessory.

If you don’t know the password for your Fusion Wi-Fi camera or accessory, then you will need to reset the device and connect it to the Lorex App again.

To reset your Fusion Wi-Fi camera or accessory:

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I’m receiving duplicate notifications in the Lorex App.

After completing the Fusion setup, your Wi-Fi camera or accessory is connected to the Lorex App twice – once as a single device and then a second time as a device connected to your recorder. To avoid receiving duplicate notifications from the same camera or accessory, you will need to Turn off Alerts for your Wi-Fi device connected to your recorder. For instructions, please see the article Lorex Fusion: Adjust Settings.

Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N910 Series)

The following article provides instructions for connecting your Lorex Fusion Collection Wi-Fi Cameras and Accessories to your N910 Fusion recorder.

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Our Lorex Fusion recorders incorporate the newest (fusion) technology to connect both wired and Wi-Fi cameras, doorbells, floodlights, and motion sensors to one system. All Fusion compatible Wi-Fi cameras and devices connect to one recorder for continuous 24/7 recording and private local storage. Access everything from the Lorex App for easy control of all devices.

Note: To conserve battery life, Wi-Fi Battery Video Doorbells only record when motion is detected. They do not record continuously.

For any connection issues, see the article Lorex Fusion: Troubleshooting.

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Part One — Wired Setup

Setup your Fusion recorder and wired cameras. For Basic System Setup instructions, refer to your recorder’s Quick Start Guide or Manual on the product support page. Visit help.lorextechnology.com and search your Fusion recorder’s model number.

Important: Network setup is required for your system — use the included Ethernet cable to connect your recorder to your router.

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Part Two — Connecting your Lorex Fusion Wi-Fi Camera

Connect your Lorex Fusion Wi-Fi Camera to the app and then from your recorder scan your network to add it.

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Option A — Connecting Your New Lorex Fusion Wi-Fi Camera to Your Recorder

Add compatible Lorex Fusion Wi-Fi Cameras and Accessories onto Fusion Wi-Fi channels on the recorder.

To connect your New Lorex Fusion Wi-Fi Camera to the recorder:

Note:

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Option B — Connecting Your Existing Lorex Fusion Wi-Fi Camera to Your Recorder

Add compatible Lorex Fusion Wi-Fi cameras and accessories onto Fusion Wi-Fi channels on the recorder.

Note:

To enable remote viewing for the mobile app, you will need to:

To connect your Existing Fusion Wi-Fi camera to the recorder:

1.From the Live View display, click the pair icon  in the center of the Fusion Wi-Fi channel’s screen.

Note: It may take a few minutes for your Lorex Fusion Wi-Fi Camera’s video feed to appear.

To turn off duplicate notifications, adjust your camera’s recording settings, or link motion sensors to cameras, see the article Lorex Fusion: Adjust Settings.

Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N845, N846, N847, N864, D863, D881 Series)

The following article provides instructions for connecting your Lorex Fusion Collection Wi-Fi cameras and accessories to the Lorex App and to your Fusion recorder.

Note: These Fusion instructions apply to the new local UI only. For Fusion instructions that apply to the previous local UI, please see the article Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories.

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Before you start

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Watch the Lorex Fusion setup tutorial video

For a video walk-through of the fusion setup, please watch here.

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Connect your Fusion Wi-Fi cameras and accessories to the Lorex App

Follow the Lorex App steps to add your Lorex Fusion Wi-Fi cameras and accessories. Refer to your camera’s documentation at help.lorextechnology.com for detailed setup instructions. Search your camera’s model number to access the product support page.

Note:

2.In-app, tap the  icon to add your Wi-Fi camera.

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Connect your Fusion Wi-Fi cameras and accessories to your Fusion recorder

Note: You can add one Wi-Fi camera or accessory to one Fusion Wi-Fi channel. The number of Fusion Wi-Fi channels varies per Fusion recorder. For full technical specifications, refer to the Product Specifications on your recorder’s product support page. Visit help.lorextechnology.com and search your Fusion recorder’s model number.

2.From the Live View display, click the pair icon  from the center of the Fusion Wi-Fi channel.

Note: If your Lorex Fusion recorder and Fusion Wi-Fi camera share the same password, then the devices will automatically connect without entering the password.

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After successfully connecting to your Fusion recorder, your Fusion Wi-Fi camera or accessory connection status turns green. For any connection issues, see the article Lorex Fusion: Troubleshooting.

To turn off duplicate notifications, adjust your camera’s recording settings, or link motion sensors to cameras, see the article Lorex Fusion: Adjust Settings.

Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N841, N842, N843, N844, N861, D862, D871 Series)

The following article provides instructions for connecting your Lorex Fusion Collection Wi-Fi cameras and accessories to the Lorex App and to your Fusion recorder.

Note: These Fusion instructions apply to the previous local UI only. For Fusion instructions that apply to the new local UI, please see the article Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (New Local UI).

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Before you start

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Watch the Lorex Fusion setup tutorial video

For a video walk-through of the Fusion setup, please watch here.

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Connect your Fusion Wi-Fi cameras and accessories to the Lorex App

Follow the Lorex App steps to add your Lorex Fusion Wi-Fi cameras and accessories. Refer to your camera’s documentation at help.lorextechnology.com for detailed setup instructions. Search your camera’s model number to access the product support page.

Note:

2.In-app, tap the  icon to add your Wi-Fi camera.

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Connect your Fusion Wi-Fi cameras and accessories to your Fusion recorder

Note:

After successfully connecting to your Fusion recorder, your Fusion Wi-Fi camera or accessory connection status turns green. For any connection issues, see the article Lorex Fusion: Troubleshooting.

To turn off duplicate notifications, adjust your camera’s recording settings, or link motion sensors to cameras, see the article Lorex Fusion: Adjust Settings.

Lorex Fusion: Adjust Settings

The following article provides instructions for adjusting your Lorex Fusion Collection settings.

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Turn off duplicate notifications

After completing the Fusion setup, your Wi-Fi camera or accessory is connected to the Lorex App twice – once as a single device and then a second time as a device connected to your recorder. To avoid receiving duplicate notifications from the same camera or accessory, you will need to Turn off Alerts for your Wi-Fi device connected to your recorder.

To turn off duplicate notifications:

2.Under your Fusion recorder, swipe left to find your Fusion Wi-Fi camera or accessory.

3.Tap on your Fusion Wi-Fi device’s notification icon .

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Adjust the recording settings for your Fusion Wi-Fi camera or accessory

After Fusion setup, your Lorex Fusion Wi-Fi camera’s recording settings will automatically adjust to Continuous, recording 24/7 directly to your recorder’s hard disk drive.

To adjust the recording settings (new local UI):

To adjust the recording settings using the previous local UI, navigate to Main Menu > CAMERA > Recording > Recording and follow the same steps as above.

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Set the recording schedule for your Fusion Wi-Fi camera or accessory

You can set a custom recording schedule according to your needs. For example, you can set the system to record continuously during business hours and record on motion detection only outside of business hours.

• Click-and-drag on each day to customize the recording schedule. The schedule is set up as a grid, with each block representing two hours.

• Click  beside 2 or more days to link schedules (). This allows you to quickly change multiple schedules at once.

• To make fine adjustments to a schedule, click . This will allow you to set exact start and end times for a schedule.

• To disable all recording of the selected type on the selected day, click .

To set the recording schedule using the previous local UI, navigate to Main Menu > STORAGE > Schedule and follow the same steps as above.

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Link sensors to cameras

Once you’ve completed the Fusion setup, you can link motion and door/window sensors to any compatible camera, so that when the sensors are triggered the linked automatically cameras record.

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To learn more about using your Lorex Fusion system, visit the Fusion page or refer to the Lorex Fusion: Frequently Asked Questions article.

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<p>The post Lorex Fusion Troubleshooting FAQ first appeared on NVR IPCAMERA SECURITY.</p>

Disable audio recording on Dahua Recorder

Description

This article is to show how to disable audio function in Dahua IP camera that connected to Dahua NVR.

Video Instruction

Step by Step Instruction

1. Login to Dahua recorder from local system interface.

2. Under Settings, click on Camera.

3. Go to Encode.

4. Select the camera channel.

5. Click on More.

6. Click on the toggle to turn off Audio. Click OK.

7. Click Save.

Dahua NVR Troubleshoot All Series

Read Also : Tuya Camera User Guide Ultimate Manual

Disable audio on Dahua IPC that connected to Dahua NVR

This article is to show how to disable audio function in Dahua IP camera that connected to Dahua NVR.

Video Instruction

Step by Step Instruction

Step by Step Instructions

1. Login to Dahua NVR Web GUI using Internet Explorer.

2. Click on Settings > Camera.

3. Click on Camera list (Some recorder will label it as Registration)

4. Find the camera channel you want audio to be disable, click on E Internet Explorer icon.

5. It will take you to the login page of Dahua IP Camera. Login with Camera credential.

6. Go to Settings > Camera > Audio. By default the Audio settings is enabled.

7. Click on the checkmark to uncheck on both main and substream.

8. Click Save.

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No Audio from Live Feed

There are following possibilities:

1. Make sure your audio on the computer or television is enabled and working by playing music or watching a video with audio online. You should see this audio meter change when playing music or video on the computer/television.

2. Once you have confirmed your audio is working on your speaker, and if you still can’t hear from your Live Feed, check your connections. If you are using an external microphone that plugs into the camera, please make sure you are supplying power to since the camera does not. See picture below:

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3. If your connections and power are in order but you still cannot get audio from your live feed, log into your IP Camera or NVR and change the following settings.

4. If you are accessing your audio feed from a computer also make sure you have the speaker symbol enabled to enable audio from the Live Feed.

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There is Audio from Live Feed, No Audio During Playback

There are following possibilities:

1. Make Sure your camera with a microphone is working via live stream, please follow the NoAudio guide for details.

2. After ensuring you are receiving an audio feed, log onto your NVR and make sure your encoding setup is correct (Setup>Image>Encode>) and make sure your are on the right channel where the camera has a working microphone. Now make sure audio is enabled for either or both the Main Stream and Sub Stream (whichever you are recording on)

3. Also make sure your camera is scheduled to record during specified operation.

4. Also make sure your camera is set to record

5. Now playback a recording of a camera that had picked up audio, you can also simulate this by making noise by the microphone and playing that segment back. Also make sure that the Volume button is not on mute and is turned all the way up during playback.

There is no HDMI output.

Video Loss 1 Camera

There are following possibilities:

Video Loss on Multiple Cameras

There are following possibilities:

Camera Feed is Blurry or Distorted

There are following possibilities:

Video is distorted when searching local records.

There are following possibilities:

Explanation:

1. If Video quality setup is too low then reconfigure video quality setup.

2. If Program read error, bit data is too small. There is mosaic in the full screen. Please restart the DVR to solve this problem.

3. If HDD data ribbon error then replace ribbon.

4. If HDD malfunction then replace HDD.

5. If DVR hardware malfunctions then replace hardware.

Remote control does not work.

There are following possibilities:

Explanation:

1. If Remote control address is not correct then find the correct address.

2. If Distance is too far or control angle is too small then shorten the distance or fix control angle.

3. If Remote control battery power is low then replace battery power.

4. If Remote control is damaged or DVR front panel is damaged then replace remote control or DVR front panel.

System does not boot

There are following possibilities:

NVR Randomly Rebooting or Shutting Down

Issue: NVR Randomly Rebooting or Shutting Down

There are following possibilities: Explanation:

1. If Input voltage is not stable or it is too low, then change the power supply and cable.

2. If HDD malfunction or something wrong with the ribbon, then replace the HDD or the ribbon.

3. Button power is not enough, then add more button power.

4. If Front video signal is not stable then check and adjust front video signal.

5. If Working environment is too harsh, too much dust then clean it.

6. If Hardware malfunction then replace hardware.

How to set the date and time

Time display is not correct.

There are following possibilities: Explanation:

Step by Step Instructions

1. Make sure the “Time Zone” is set correctly.

GMT stands for Greenwich Mean Time.

2. Setup DST, if applicable.

3. “Sync PC” if all else fails.

4. Click, “OK” to save your changes.

Burn error /USB back error.

Explanation:

1. If Burner and NVR are in the same data cable, then separate them.

2. If System uses too much CPU resources. Then please stop record first and then begin backup.

3. If Data amount exceeds backup device capacity which may result in burner error. Then please delete data.

4. If Backup device is not compatible, please change backup device.

5. If Backup device is damaged, please change backup device.

<p>The post Dahua NVR Troubleshoot All Series first appeared on NVR IPCAMERA SECURITY.</p>

How to connect a LaView Saturn Series IP Camera to a Non-Saturn Series NVR

5a. If you are connecting the camera to the NVR PoE port, set up the Target IP to 192.168.254.xxx (xxx being a random number from 2-254), and Gateway to  192.168.254.1, Subnet Mask 255.255.255.0. Then unplug the camera from the PoE switch or Router and connect it to the NVR using Cat5e cable.

5b. If you are connecting the camera via LAN, use DHCP or set up the IP address to your network range. For example: Target IP 192.168.0.217, Subnet 255.255.255.0, Gateway 192.168.0.1

6. Go the NVR Menu => Camera => Camera.

7. Click on the channel which the camera is connected to (ie if the camera is connected to port 3 on the back of the NVR, click on channel 3). If you are connecting the camera via LAN, Click on any unused channel.

8. Change ‘Plug and Play’ to ‘Manual’ and enter the camera IP address (192.168.254.xxx or 192.168.0.217 as in previous example)

9. Change protocol to ONVIF and Management port is 80

10. Enter user name and password you set up when you activated the camera in step 3.

LaView NVR Setup and User Guide

Read Also : LongPlus Camera User Guide

How to reset LaView Saturn IP Camera

3. Press and hold the reset button for at least 5 seconds until the camera restarts, and then the camera will be restored to factory default settings.

What features are LaView Saturn Series Camera compatible with LaView (LV-N95, LV-N96, LV-N98, LV-N99) Series NVR?

LaView Saturn Series IP Cameras have many great features designed to work with LaView Saturn Series NVR. If you already have a LaView NVR and wish to add a LaView Saturn IP Camera, you can do so using this instruction. However, we recommend using LaView Saturn Series IP Cameras with a LaView Saturn Series NVR for best performance.

The following features of LaView Saturn IP Camera are compatible with LaView Series NVR:

The following features may NOT be compatible

What should I do if I connect a LaView Saturn Camera to LV-N96, LV-N95, LV-N98 series NVR but only get 720P maximum resolution in main stream?

If you only get 720p in mainstream, it means the IP camera is set to H.265. Please use the following instruction to switch the camera to H.264 compression.

The system worked seamlessly until last week when it suddenly shut off and now won’t come back on

Would suggestion you follow the instruction below for troubleshooting,

1.Please ensure the cameras are connected, would suggest you to connect them directly to the PoE ports at the back of the system.

2.At the day time, try to cover the camera lens with your hands to see if there is a IR red light on the problematic cameras. And please also check if the camera goes hot when it is connected.

3.The camera appears not to get powe if there is no light and heat. We will need to check if it is the camera/port/cable issue.

1.At first, please switch the problematic camera to the workable PoE ports to test. You can also go to your PoE Configuration setting to check the power.

2.If it still doesn’t work with another port, please exchange the cable to check again. If possible, you can also add the camera to another system to confirm the problem.

Please contact our support team for further support if it does not help.

NVR is showing offline on Platform Access menu

In this case, please check the connection between the router and the NVR. Unplug and plug the ethernet cable to make sure the connection is solid. 

Then go to the NVR system, enable ‘DHCP’, “Obtain DNS Server Address” and ‘Platform Access’, disable  ‘DDNS’ and check if the status of the NVR changes from “Offline” to “Online”. Please see the pictures attached as a reference.

If it doesn’t work, please try to reboot the system to see if the issue can be resolved.

How to add Wi-Fi Cam (One PT ) to your NVR

1. Make sure One PT camera and the NVR are well connected to the same LAN. 

2. Enter the camera management menu of NVR, select an unoccupied channel, and click the “Edit” icon to add the camera manually.

3. Make sure the adding method is manual, select the ONVIF protocol, enter the correct IPv4 Address and password of the camera. 

 (Please click the link below, download the IP Portal software to your PC/laptop. Then open it to locate the IP Address and the management port of your camera.)

 http://dl.ltsecurityinc.com/software/Platinum%20IP%20Portal.zip

(Kindly note that the One PT Cam password is the same as the verification code shown on the silver sticker at the bottom of the camera.)

4. Click ‘Ok’ to save the settings and then you will be able to view the One PT camera on

your NVR.

Password Reset via XML files

Please find a 12V power adapter to power up your camera. And directly connect this camera to the router with an Ethernet cable if you need to reset the password via XML files.

Please power on the device (NVR/DVR/cameras) and connect it to the router via an ethernet cable first.

Then find the attachment and follow the instructions to export the XML file and send it to us. We will help to generate a key file and send it back to you to reset the password.

Kindly pay attention to the following when you export the file.

1. BOTH THE EXPORTED AND IMPORTED XML FILE IS VALID FOR ONLY 24 HOURS.

2. MAKE SURE THE DEVICE STAYS POWER ON AND ONLINE AFTER EXPORTING THE FILE.

If you have any questions about the steps, feel free to contact us for further assistance

Password Reset by Secure Code

Please refer to the steps as per below to reset the password. 

1. Click on the Menu button on the top left.

2. Click two times(2X) on the bottom left. Use the left button on the mouse for this.

(If you have a pattern click “Forgot My Pattern” on the bottom left of that screen to get to the login screen)

3. Send us the screenshot of the Serial No. and the date shown on monitor screen for a secure code.

​ 

4. Create and confirm the new password, must be 8-16 characters only.

Please refer to the attachments or simply click the link below to see the steps for a password reset.

https://support.laviewsecurity.com/hc/en-us/articles/115013149627-I-forgot-the-password-for-my-system-how-do-I-reset-it-

If you need further support with the steps, please reply to this email and we will be glad to assist you further.

Password Reset by Secure Code

Please refer to the steps as per below to reset the password. 

1. Click on the Menu button on the top left.

2. Click two times(2X) on the bottom left. Use the left button on the mouse for this.

(If you have a pattern click “Forgot My Pattern” on the bottom left of that screen to get to the login screen)

3. Send us the screenshot of the Serial No. and the date shown on monitor screen for a secure code.

​ 

4. Create and confirm the new password, must be 8-16 characters only.

Please refer to the attachments or simply click the link below to see the steps for a password reset.

https://support.laviewsecurity.com/hc/en-us/articles/115013149627-I-forgot-the-password-for-my-system-how-do-I-reset-it-

If you need further support with the steps, please reply to this email and we will be glad to assist you further.

Push Notification

If you would like to receive push notifications on your phone, please

Setup Email Notification

Please refer to the instructions to set up the email notifications. Here I will take the Outlook account as an example. (Sorry that Gmail is not supported anymore, please use other email addresses to set it up.)

First, please go to the Outlook mailbox settings and enable POP option.

Secondly, please go to your camera management settings -> tap into ‘Settings’ -> find ‘Linakge Action’ to enable ‘Send Email’ for each of your camera.

Thirdly, please go to your system menu -> find ‘Configuration’ -> find ‘Network’ -> click the ‘Email’ option and enter the email information:

Set up DDNS

You may follow the steps below to enable the DDNS feature,

1.Log in to http://laviewddns.com/ and set up an account

2.In the NVR interface, enter the correct account and setting in DDNS menu

3.In the router menu, assign Port 80, Port 8000 and Port 8554 to the IP address of the system

4.Go to www.canyouseeme.org to ensure the ports are opened

Feel free to email the LaView Suppor Team if you have further questions.

Set up PC viewing by PT Cloud

If you need to remotely view your system when you are not under the same Wi-Fi, please try to follow the steps below to set up the P2P connection.

Before adding your system to the PC software, please make sure your system is connected to the router(network) and is showing ‘Online’ status. Please go to your system menu -> Configuration -> Network -> PT Cloud/Platform Access to double-check your system’s online status.

Here I will take my NVMS V3 as an example.

1. Go to NVMS V3, go to ‘Maintenance and Management.

2. Click ‘Add’ here.

3. Choose ‘PT COULD’ here.

4. Log in to the LaView Connect app. Go to the ‘More’-> ‘Account Management’. Note down the ‘Username'(which belongs to your LaView P2P account) and ‘Country/Region’ information.

5. Get back the Client Software.

6. After logging in to the PT cloud account, please tap ‘Online’ and search for and choose the online device you would like to add.

7. Input the verification code set in ‘Platform Access’ in NVR and tap the “Add” icon.

. 

8. Then you are good to go now.

9. Go to ‘Main View’ on the Client Software, you are also required to input the same verification code to watch the cameras. Please input the one as #7.

Hope the above works and let the support team know with any concerns.

Set up PC viewing by IP address

Please download the PC software NVMS V3 or NVMS 7000 on your laptop to set up PC viewing. Kindly find the tools at this link: http://www.ltsecurityinc.com/downloads

Here are more instructions about the NVMS V3.

In the example, NVMS V3 will automatically detect the online device so we are adding the device with its IP address. In this way, the system and the computer will be requested to connect to the same local network so that the software can auto-detect the online system.

1. Please go to ‘Device Management.

2. Please go to ‘Online device’ and your system will be found automatically.

3. Please choose your system from the online device and click on ‘Add’.

​4. Please enter the admin name and the admin password of your system in the box popping out.

5. Your system should be added and please go to ‘Main View’ on the home page.

Please feel free to contact our support team if you need further help.

No video on monitor

Will need to confirm the resolution of the camera first. Kindly note that the resolution of the monitor should be higher than the camera’s. Otherwise, the monitor will go black. Please get in touch with our LaView Support Team and provide the model number of your camera as well as your system if you do not know the system resolution.

If the monitor and system work fine before but quit working suddenly, please change the HDMI/VGA cable to check this issue.

If you have another monitor, please also exchange it to see if it can work. If necessary, you can also try to access your system on your computer to double-check.

As for PC viewing, please download the PC software NVMS V3 or NVMS 7000 to your computer/laptop to get access. (Kindly find them from this link: http://www.ltsecurityinc.com/downloads) NVMS V3 tool is the latest version. NVMS 7000 can support the Mac system. 

Please contact our support team if the troubleshooting does not work.

How do I connect my NVR to my Phone?

Please follow these steps to setup your mobile device. You can watch the YouTube videos and follow along or follow the instructions bellow.

IPhone:

https://www.youtube.com/watch?v=zshaTac0ka8

Android:

https://www.youtube.com/watch?v=G1DtkrYLIas

LaView NET app:

*If using 4G/LTE with bad signal, you may not obtain a picture. Attempt using a strong signal.

What is an NVR?

An NVR, or “network video recorder” is a central unit that processes, records, and manages footage recorded by your surveillance cameras. An NVR recorder allows you to review and save footage, set up a recording schedule, and manage your surveillance.

Are Your Surveillance Camera Systems Hard to Set Up?

No. We have a full library of helpful videos and/or step-by-step directions for the components you purchase. Find the best surveillance camera system here, and your DIY experience will be smoother and easier than you can imagine.

Are There Any Front Door Peephole Cameras with Remote Viewing on My Cell Phone?

Definitely. We offer a front door peephole camera with remote viewing to any mobile device, fully-customizable motion detection, IR night vision, and full HD resolution.

What are the Advantages of Installing a Wifi Security Camera System?

A wifi security camera system is significantly easier to install than a traditional system, because there is no need to run special wires to each wifi camera. This not only helps the day of installation, but also allows clients to position cameras in places they might not otherwise be able to place them.

I tried to change the name of my camera, but I’m getting “Camera Does not support this function”.

It is possible that there are no cameras connected to that specific channel or the camera has lost connectivity. If you are using a third-party camera it is possible the ONVIF protocol supported by camera is outdated which does not support OSD configuration.

Is it possible to connect a third-party camera to a LaView NVR, or a LaView Camera to a third-party NVR?

Yes, if the third-party devices support the ONVIF protocol and you are using the correct setup for the specific camera.

I’m having issues connecting my NVR to my phone

Possible Fixes:

1.Please go to Menu-Configuration-Network and under the General tab make sure enable DHCP is selected, if it is not enabled then select enable and apply. If you had to enable it, restart the NVR and try the P2P setup again.

2.If you are still having issues, make sure DDNS is NOT enabled(unchecked). If DDNS is checked, uncheck it and apply then go back to Platform Access and disable P2P and apply. Once both are disabled, do a power cycle and reboot the unit. After the unit restarts enable P2P again, and do another power cycle.

3.Go to Extranet Access, Platform Access or DDNS and make sure LaView P2P is selected then apply, also make sure “Enable Stream Encryption” is disabled.

4. If none of these work, then it could be a network issue. Try to restart your modem/router by unplugging it for about 45 seconds. Plug it back in and restart the NVR, then try to reconnect your system to the P2P account.

How Do I find my system’s IP address?

To find your system’s IP address go to Main Menu>Maintenance>System Info>Network. The IPv4 Address at the top is your local IP. If your IP address is 0.0.0.0 or 192.0.0.64, this means your system is offline. There are a few causes from this, but usually, it’s a bad ethernet cable or the cable is not plugged in properly to either the DVR or Router. If those are checked to be correct, try restarting your router by unplugging it for a minute and restarting the DVR.

Can I Access a Feed from My Wifi Camera on My Cell Phone?

Yes. View your recordings or live footage anytime, anywhere! You can even and receive mobile push notifications. Stay connected at all times to your wifi camera system by simply downloading the free LaView Connect app, and enjoy your new window into your home.

Which Surveillance Camera Resolution is Best for Me?

The higher the resolution the more details you can capture in your footage. As this graphic shows, there can be noteworthy differences between a 1080p camera system, a 4MP camera security system, and a 4k security camera system. The only disadvantage to higher resolution cameras is that they consume more memory. High resolution cameras function best with motions detection cameras or larger hard drives. Many clients mix and match cameras for different applications. Feel free to call us at 626-898-4988 to discuss the best options for your specific situation.

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<p>The post LaView NVR Setup and User Guide first appeared on NVR IPCAMERA SECURITY.</p>

How to Add an H-series Camera to a Uniview NVR Internal Switch

In this guide, we will show how to add an H-series IP camera to a Uniview NVR.

Step 1. Configuring The H-series Camera

The best way to do this is to connect the camera directly into your computer or router and power the camera separately using a 12vDC power supply, or use a PoE switch like we used in this guide.

Once the camera is connected,run the SADP Tool and modify the camera’s IP address to match the internal subnet of the Uniview NVR (172.16.0.x)

In this guide, we are making the H-series camera’s IP address “172.16.0.2” and setting the Gateway to “172.16.0.1”.

Please Note!

Do not set the camera’s IP the same as the NVR’s internal IP, which is “172.16.0.1”

Using Your Uniview NVR

Read More :

1. UNIARCH NVR DVR Full installation user manual
2. Advanced Uniview IP Camera Guide
3. How to Setup Your Uniview Security System

Step 2. Plug the H-series Camera Into the Uniview NVR and Configure

In this guide, we will be connecting the H-series camera into channel 1 on the Uniview NVR.

We are accessing the Uniview NVR via it’s web interface on Internet Explorer.

From the Live View page, Click on Setup -> Camera -> Camera
Then click on the needed channel and Modify
Change Add Mode from “Plug-and-Play” to “IP Address”
Protocol from Uniview to ONVIF
Type in the needed IP Address.
Port is 80
Then the login info for the camera.
Click Save

After Refreshing, the channel status will turn Green

Now it’s live! Click on the Live View Tab to see the camera

Modify OSD Settings Via Web Interface

By Default, a camera’s name when added to a Uniview NVR is it’s model number.
Having the ability to change the camera name can keep your system organized and easier to navigate.

Step 1. Log Into the NVR Via Web Interface

Log into your NVR via Internet Explorer and click on the Setup Tab at the top. Then go into the Camera on the left and lastly OSD.

You will have to adjust and name each camera one at a time. Select the camera you want to work on from the drop-down list at the top.

Step 2. Modify OSD Settings For The Camera

In the Basic Tab, you can modify the camera name, Name & Time Visibility, date & time Format, and Font Size & Color.

In the Content Tab, you can add additional wordage on the camera’s Live View

Setting up Uniview DDNS with EZDDNS

List of needed materials:

1. Computer
2. Uniview Recorder

Below you can see the web interface for a Uniview NVR. You will need to navigate to the IP address of the unit. Then go to Setup>Network>DDNS.

If you are having trouble finding your Uniview recorder then you can download the EZ Tools software to find it on your network here

Once you are in the DDNS portion of the recorder. Just turn it on and fill in the required information as shown below. Select EZDDNS you will have to create your own unique domain name.

Then click save then under device address you will see where it says en.ezcloud.uniview.com/yourdomainname. You will then use this address to access your recorder from the internet through your favorite web browser.

If you are setting it up from the attached monitor you can navigate to it the same way as shown below and just fill in all the information the same way.

No Video Output

The main reason a monitor would not work on a recorder is the output resolution of the recorder is too high or too low for the monitor to display. Example: The recorder could be set to 1920 x 1080 (1080P) but the monitor may only support 1024 x 720 (720P).

In this case the recorder display resolution will need to be lowered. This can be done a couple different
ways.

Method 1.

Log into the recorder via the network using an Internet Explorer browser. Navigate to the setup and then to the display settings. Adjust  the resolution for the output that you are using (VGA or HDMI)

After Clicking Save, the Recorder will reboot and will output the new resolution!

Method 2.

Attach a mouse to the recorder in any of the USB ports. Press and hold down mouse 3 (Scroll
wheel) for 20 seconds then let go. The resolution of the recorder will reset to 1280 x 1024 and should
work on most monitors.

Method 3.

Double check the HDMI cables and VGA cables and make sure everything is connected on both
sides and that the monitor is on the correct source channel. Try a different monitor if this does not
work.

Password Reset

The Default Uniview admin Password is “123456”. However, this can be changed upon setup or even accidentally!

If the default password doesn’t work then you will have a few methods of troubleshooting this issue in
order to get back into your system. Your first step should be to contact your installer. Most installers
have a standard password that they assign to units they install and may be able to help resolve this for
you simply. If they do not have it then you can move on to other solutions.

Method 1. Via EZView App

1. Open the EZView application
2. Click the three lines in the top-left of the screen, this will bring out a pop-out menu. Select Local Config which should be the second option from the bottom.
    
3. In the configuration screen, select the Forget Device Password which is also the second option from the bottom.
   
4. This will open the camera of your phone if you have allowed the application to do so.
5. On the unit, go to the login screen. In the bottom-right corner is the Forgot password button. Click this.
   
6. Or From the Web Interface, select Forgot Password on the login Page
   
7. Now using your phone scan the QR code that has been generated on the screen. This will produce a temporary password for you to use on the unit. it will be emailed to the account you set upon initial setup.
   
8. The Web Interface will produce the same QR Code
   
9. Type in the temporary password that the is sent via email and type it into the field. After clicking okay, you will be prompted to change the password.
   
10. The Web Interface will prompt to change the password as well before signing in
    

Method 2. Via EZCloud Service

The EZCloud service is Uniview’s P2P service which allows users to remotely view their units no matter
where you are (assuming you have a connection to the internet!). There are a few ways to add your unit
to the cloud service which is covered in other tutorials available on our website. This tutorial will assume
you have already added the device to your cloud account.

1. Go to en.ezcloud.uniview.com
2. Log into your cloud account using your credentials.
3. Your devices should be listed on the screen under My Cloud Devices
   
4. Click the Retrieve password option on the same line as your recorder.
   
5. You will land on a screen which requires a verification code. To have the code sent to the e-mail associated with your account click the acquire button next to your e-mail.
   
6. Open your e-mail. Within a minute or two the verification code will arrive. Retrieve the verification code and type it into the EZCloud window where the verification code is requested. Note: The verification code is only valid for 30 minutes after clicking the acquire button.
7. After putting in the verification code, the website will generate a temporary password just for today’s date. Type this on your unit and log in.
   

Accessing Cameras On PoE

Accessing Cameras On The Built-In PoE

Sometimes it is necessary to access a camera directly in a computer web browser in order to modify a setting, update firmware, or troubleshoot a problem. With most manufacturers, when using a built in PoE switch this can become a very big hassle and waste a lot of time. It would normally involve hooking a PC directly into the PoE switch and networking the computer by hand to match the built in PoE gateway. With Uniview all that hassle and trouble are in the past. Uniview NVRs allow for direct access to the camera from within the NVR, by using the NVR as a host to access the camera’s web page with the click of a button.

Accessing the Cameras

1. Open the recorder’s webpage in Internet Explorer by navigating to the local IP address of the recorder.
2. Login to the recorder, the default login is Username: admin and Password: 123456
3. After logging into the recorder, close the change password popup if it appears and then navigate to the setup/setting menu
4. Once in the settings, navigate to the Camera menu on the left hand side of the screen.
5. Then navigate to the IP Camera sub menu inside the Camera menu
6. A list of all the camera that are connected to the recorder will be displayed
7. Locate the camera that you need access to in the list and look all the way to the right hand side of its listing
8. Click on the Access button that is listed for that camera.

Next the camera will open in a new tab. This will work for cameras that are on the local network or cameras that are on a built in PoE.

Once the camera login loads, login to the camera with the default login of Username: admin and Password: admin

At this point after logging in the camera should be fully accessible and any changes, firmware updates, information, or troubleshooting that needs to be configured can be. Since you are logging into the camera directly, even though  it is through the recorder, the computer has a direct network link to the camera allowing for greater access to settings than  just on the recorder. This also allows for more stable and reliable firmware updates, with a better success rate. When updating the firmware of the camera this way, the computer is uploading the firmware file to the camera directly without using the NVR as a middle point.

Web Browser Access using a PC

Follow the steps below to access your Uniview device in a web browser.

Note: Cameras connected to the built in POE ports on an NVR will not show on this tool.

1. Connect the device to your router.

2. Download, install, and run the EZTools software.

EZTools will find Uniview and ONVIF devices currently connected to your network

3. Locate the device on the list.

Note: You can filter which devices are shown by checking/unchecking the All, IPC, NVR, and Other boxes above the device list.

4. Click the “e” icon on the right side of EZTools to automatically open the device in your default browser.

Note: If your default browser isn’t loading a Live View use Microsoft Edge with IE Mode enabled to access the NVR.

Watch it in action

How To Monitor And Manage Your Storage

To monitor and manage your storage, you will need to access the Hard Disk group on the setup. The settings and their functions are explained below.

Hard Disk

This tab shows you details of the current storage situation of your NVR. The total capacity and the available free space can be monitored from this tab alongside options to add and more storage.

Navigation: Setup > Hard Disk > Hard Disk

• Refresh: Activating this option refreshes the list.
• Add: Allows for the addition of a connected hard disk.
• Format: Erases the data of a hard disk by formatting partitions.
• Configure: Allows you to determine the read/write properties of each drive.

Disk Group

This tab allows the creation and management of Disk Groups. A handy tool if managing a large number of Hard Disks and to simplify storage allocation.

Navigation: Setup > Hard Disk > Disk Group

• Disk Group: Allows the creation of disk groups.

The disk group feature allows us to assign hard disks to a disk group and use the disk group to store recordings and snapshots of specified cameras. Different arrays can be assigned to different disk groups. Redundant disks cannot be assigned to any disk group. Disk group information will be initialized if any disk in the group is formatted.

Allocate Space

This tab allows setting a maximum storage allocation for each camera on a disk group.

Navigation: Setup > Hard Disk > Allocate Space

• Select Camera: Select which camera to configure.
• Disk Group: Specifies which disk group to configure the camera for.
• Max Recording Space: Determines the allocated storage size in GB for video recordings.
• Max Image Space: Determines the allocated storage size in GB for image snapshots.
• Copy: Allows copying of configuration to selected cameras.

Advanced

This tab will determine what the Network Video Recorder will do once the Hard Disk Drives are full and new footage needs to be saved. Setting this to Overwrite should allow the NVR to delete older footage to make space for new ones to be saved while setting this to Stop will prevent any new recordings to be saved.

Navigation: Setup > Hard Disk > Advanced

• HDD Full: Determines whether to overwrite old recordings or stop once the HDD is full.

How To Adjust Resolution, Frame Rate, Bit Rate, and Video Compression

Adjusting the resolution, frame rate, bit rate, and compression of recorded footage can be done by navigating to the Encoding Tab.

Navigation: Setup > Camera > Encoding

• • Navigate to the Encoding tab.
  • Select which Camera to configure.
  • Storage Mode: Select which stream to use for storing footage. By default, the mainstream is used for storage.
  • Capture Mode: The options here are the presets you can use if preferred.
  • Main/Sub/Third Stream: These sections allow greater configuration of each stream.
    • Stream Type: Select your preferred stream type.
      • Normal: main stream that is intended for scheduled recording.
      • Event: main stream that is intended for recording triggered by events such as alarm inputs or motion detection alarms.
    • Video Compression: Select your preferred video compression standard. The listed options depend on the standards supported by the camera:
      • H.264
      • H.264+
      • H.265
      • H.265+
    • Resolution: Select your preferred resolution for the selected stream.
    • Bit Rate Type: Select your preferred bit rate type.
      • CBR: Constant Bit Rate is used to maintain a specific bit rate by varying the quality of video streams. It is preferred when limited bandwidth is available. The disadvantage is that video quality will vary and may decrease significantly with increased motion in the scene.
      • VBR: When using Variable Bit Rate, video quality is kept as constant as possible, at the cost of a varying bit rate, and regardless of whether or not there is motion in the image. It is ideal when high quality is a requirement, especially when there is motion in the picture.
    • Image Quality: This parameter is effective only when Bitrate Type is
      set to VBR. 9 levels are provided.
    • Bit Rate (Kbps): Select your preferred number of bits transferred per second. Select a value or select Custom and then set a value as needed.
    • Range: Select the bit rate range. Currently the range is fixed.
    • Frame Rate (fps): Select the number of frames per second.
    • I Frame Interval: Number of frames between two adjacent I frames.
    • I Frame Range: Range of I frames. Currently the range is fixed.
    • Smoothing: Use the slider to control the sudden increase of bit
      rate.
    • Audio Stream: Enable or disable audio stream.
    • Smart Encoding: The advanced mode achieves higher compression ratios.

How to Enable 2-Way Audio Via Web Interface

In this guide we will show how to enable two-way audio on a UNV camera, NVRs or NVRs via a computer/laptop. By doing that, you should be able to hear and speak back to the camera.

Please Note

To utilize the two-way audio feature, the camera must be equipped with a microphone and a speaker, they can be built-in, or installed separately if the camera allows it.

Enable two-way audio on Uniview cameras (or DVR/NVR)

Start by accessing the Uniview device via a web browser (use Internet Explorer and the computer has to be Windows). Type the IP address of the camera (or DVR/NVR) and the URL bar.

Install all requested web plugins that are prompted by Internet Explorer. Once installed, you may need to refresh, or restart the web browser.

You may install the plugin by selecting “Run”. In some instances, you may need to close the web browser to complete the installation. After installation completes, please re-open Internet Explorer. An example is shown on the screenshot below and the Uniview plug-in is called “UwareWebPlayer”.

Enable 2-Way Audio on UNV

After logging in, the Live View page will be where you will be able to use audio(2-way talk) features. If a camera supports 2-way audio, you will see that option (noted with the red circle).

Enable 2-Way Audio on UNV

Another option is using the RCA input and output directly on the back of the recorder to produce 2-way talk audio. This will be on the bottom of the Live View page. Sometimes the options are greyed out and that indicates that the audio is not supported by the camera.

Enable 2-Way Audio on UNV

Basically, if your camera supports audio, all you need to do is locate the audio buttons on the Uniview’s web interface and have them enabled. Make sure to unmute the PC’s audio as well, otherwise you won’t be able to hear anything.

Two-way audio enables the user to hear the live audio from the camera and, if necessary, to talk back. So the camera needs to have a microphone built-in and a speaker. If it has just a mic, then you can hear but you can’t talk back.

If you’re not sure if your camera is equipped with audio capabilities, just check the spec sheet or ask the Nelly’s for more information.

If the audio is not clear enough, or too noisy, it’s recommended not to install the camera close to noisy devices such as fans, AC units, or other appliances. Additionally you may need to update the camera’s firmware to the latest version.

Configuring Dual NIC NVRs

There are a lot of advantages to utilizing two network cards on a recorder.

The main advantage to using both NIC ports on a recorder is that cameras on the job can be on their own network away from the customer’s existing network, while still keeping the recorder on the main network to gain internet access for remote viewing.

Other reasons to use both NIC cards include load balancing to reduce camera video lag, and Net-Fault Tolerance which means the recorder will only take one IP address from the main network, and set up so if one port fails the other will take over.

Please Note

One thing to remember before setting up both NIC ports is that they CANNOT be on the same gateway/subnet. This will cause both ports not to work and the recorder will not give any warning when setting them on the same gateway/subnet.
Also remember that a monitor plugged directly into the recorder is needed to start the dual NIC setup

Multi Address

Multi-Address will allow for both NIC cards to be set on different Gateways from each other. This will allow for the recorder to be on the customer’s main network but then for the cameras to be on their own separate network without the need for a router.

1. Plug NIC labeled 2 into the gigabit uplink on the cameras PoE switch, a standard PoE LAN port will work as well if an uplink port is not available.
2. Plug NIC labeled 1 into the customers network, the recorder can be plugged into a switch, router, or modem directly.
3. Next, on the monitor that is hooked directly into the recorder, right click and log into the main menu
4. Navigate to System and then to Network settings.
5. Once in the Network menu set the IP address for NIC1 to match the customer’s gateway. If the gateway is unknown set NIC1 on DHCP. DHCP will automatically pick a free IP address and set the correct gateway. (Note: Remember that if the customer has a 192.168.1.1 network this is the same default as NIC2 and will cause the ports not to work. If this is the case make sure to change the Selected NIC to NIC2 and then manually set the IPv4 Default Gateway to a different subnet and give it a matching subnet IP address)
6. Next change the Selected NIC to NIC2 and then manually set the IPv4 Default Gateway to a different subnet than NIC1 and give it a matching IP address on the same subnet. For example if NIC1 is set to IP address: 192.168.1.30 and Gateway: 192.168.1.1, NIC2 will have to have a different gateway such as IP address: 192.168.20.100 and Gateway: 192.168.20.1. This puts NIC2 on the .20. subnet.
7. After both NIC cards are set up to have different gateways, the cameras will then need to be addressed to match the gateway that NIC2 is set to. Continuing with the example above, the recorders IP address is: 192.168.20.100 and Gateway is: 192.168.20.1. This means that each camera will need to be set to the same gateway and each camera will need to be given a different IP address on that gateway. See below for example of the cameras IP address.
   
8. Last set the Default Route in the recorder’s network settings to NIC2. This will set the recorder so when it reboots it looks to connect to the cameras on the second NIC port and NIC1 will stay active in the background.

At this point the cameras can now be searched for in the camera menu and added to the recorder.

Load Balance

Load Balancing is good for jobs that have a lot of cameras (64 or more) this will allow for both NIC ports to share the load of data and keep the cameras video images from lagging or skipping. The reason this is needed sometimes is because bit rates on cameras can quickly exceed what a 1 Gbps NIC port can handle.

1. Plug both NIC1 and NIC2 ports into the customer’s main network, the recorder can be plugged
   into a switch, router, or modem directly.
2. After both ports are connected to the network log into the recorder’s main menu and navigate to System > Network.
3. Set the Working Mode to Load Balance.
4. Select NIC should be set to Binding1
5. Next set the IPv4 Address and IPv4 Default Gateway to match the customer’s network. If the default gateway is unknown, set the recorder on DHCP and save. After DHCP grabs an IP address, disable DHCP to keep the IP address static.

Net-Fault Tolerance

Net-Fault Tolerance allows for the recorder’s NIC cards to be set in a redundant state that allows one to take over for the other if the first one fails to operate correctly. This is good in situations where the recorder must absolutely always be on the network. This could mean that the job site is monitored off site at all times or has cameras from a remote location.

1. Plug both NIC1 and NIC2 ports into the customer’s main network, the recorder can be plugged
   into a switch, router, or modem directly.
2. After both ports are connected to the network log into the recorder’s main menu and navigate to System > Network.
3. Set the Working Mode to Net-Fault Tolerance.
4. Select NIC should be set to Binding1
5. Next set the IPv4 Address and IPv4 Default Gateway to match the customer’s network. If the default gateway is unknown, set the recorder on DHCP and save. After DHCP grabs an IP address, disable DHCP to keep the IP address static.

How To Setup Multicast Addressing

Multicast can be used to pull up live view when the number of connecting Web clients exceeds the limit the NVR can accommodate.

1. Click System -> Network -> Multicast.

2. 2. Select the check box to enable multicast, and then enter the multicast IP and port number.

3. Click Apply to save the settings.

4. Log in to the Web client and set Live View Protocol to Multicast under Setup -> Client.

Note

Set the multicast IP correctly. Multicast address is class D address with the range 224.0.0.0 through 239.255.255.255

Reference

– 224.0.1.0–238.255.255.255 can be used on the Internet.
· 224.0.0.0-244.0.0.255: only for use on LAN.
· 224.0.0.1: all-hosts group address, which refers to all the multicast-capable hosts and routers on a physical network.
· 224.0.0.2: for all routers on this subnet.
· 224.0.0.5: for all OSPF routers.
· 224.0.0.13: for all PIMv2 routers.
· 239.0.0.0–239.255.255.255 are for private use like 192.168.x.x.

How To Manually Upgrade a UNV NVR Via Web Interface

If your NVR is accessible on the local area network using the web interface, you may update the
firmware using a file that has been downloaded and stored locally.

Within the Setup section of the web interface, go to the Maintenance section and select the Local Upgrade entry. On the screen that comes up, click on the Browse button next to the Upgrade text entry field and browse to the location on the local PC where the firmware file is stored and click on it. Once the file is properly entered, press the Upgrade button and the unit will perform the upgrade procedure including a reboot which will terminate your connection.

Please Note

If you download a firmware off the Nelly’s website, you must export the Zip Folder out of the initial Zip Folder that is downloaded.

How to Export Footage Via Web Interface

Uniview allows the user to have the capability of exporting footage via its web interface. This is quite handy in case the attached monitor UI is not accessible.

This guide is for after the device has a storage drive installed and formatted. As well as recording schedule set.

Step 1 – Navigating To Playback

First, you will input the device’s IP address into the address bar in a web browser. In this guide, we are using Edge running in IE mode.

Once you are logged in, across the top of the page, select the Playback Tab

Step 2 – Exporting Process

Once in the Playback section, you will see a list of cameras on a left column with Download icons next to them.

Click on the Download icon and a new popup window will appear.

From here, you can select all of the cameras that you want to export footage from.

There will be a Start Time & End Time selection for the clips.

Once you have the parameters selected, hit Search.

Afterwards, a list of clips will appear below, select the clips you would like. Also, if you’d like the clips to be merged together, select the Merge and Download checkbox.

When all the selections are selected, hit the Download Button.

As the files are downloading, you will get a status bar at the top right of the screen and once the files are done, a hyperlink will appear for you to click to pull up the files.

To view the exported footage, you can use either VLC Player or Uniview’s EZPlayer

How to Use Extended Transmission Mode

Long Distance POE/Data Transmission

One problem that a lot of installers run into with IP jobs is Cat5E cable length limitations. With the cable
limitations this requires that some job sites have extra equipment installed such as another switch or
extender. Installing extra devices not only creates more fail points on the job site but it can drastically
increase the price of the job. Uniview offers an incredible solution to this problem! Using Uniview built
in PoE recorders cameras can now be ran up to 300M (900 FT) over Cat5E plenum.

Enabling Long Distance Mode

Enabling long distance mode is very simple, log into the main menu of the recorder and navigate to the
Camera menu. In the camera menu each channel that has a PoE port built in to the recorder will already
have a channel spot reserved for them with an IP address. Double click on one of the reserved channels
to display the channels Modify menu. The last option in the Modify menu will be a check box to enable
Extended Transmission mode. Check this box on and then click the Modify button at the bottom.

Using A Uniview Switch

There is a small extended mode switch in the bottom corner of each uniview switch, this switch comes
off by default. Enabling this switch can give the same performance as a built in PoE switch when it
comes to long distance transmission. Installers will need to use Cat5e Plenum cable though. Each
Uniview PoE switch also comes with at least one gigabit uplink port and one fiber port.

Enabling The Extended Mode Switch 

1. Power on the switch without plugging anything into it.
2. Turn the extended mode switch to the “on” position.
3. Unplug the switch / Turn off the switch for 30 seconds.
4. Power the switch back on.

The switch will be in extended mode when the switch comes back on. Once in Extended mode the PoE
ports will all act individually without the ability to see the other PoE ports. Make sure that the NVR is
plugged into the gigabit uplink port otherwise it will not be able to see the cameras. If daisy chaining
switches together the gigabit or fiber ports will need to be used to link each switch and then connected
to the main network using the first switches second uplink (8 port switches cannot daisy chain without
an extra dummy non PoE switch to link everything.)

If daisy chaining switches together each switch will need to be link together by each switches uplink
ports. The NVR would then be plugged into the first switch in the chains second uplink port. And the
internet would need to be plugged into the last switch in the chains second uplink port.

Camera Limitations

Fixed lens cameras: 900 Feet

Motorized Lens/Base Cameras: 600 Feet

PTZ: 330 Feet

Adding Blank UNV Camera To UNV Retail NVR via Plug n Play

In scenarios where a Blank UNV camera is paired with a UNV Retail NVR, these will be plug n play. However, you may not get the full functionality of the Blank UNV Camera right away.

In this guide, we will show you the steps needed to allow the full functionality of the Blank UNV Camera.

Connecting The Camera

Since the Blank UNV cameras are plug n play with UNV Retail NVRs, the camera will come online if it is connected directly to the integrated POE switch of the NVR.

Camera Configuration via NVR

One thing you may notice however, the camera will show added with the ONVIF protocol. This can be very limiting as ONVIF only guarantees a live view and 24/7 recording.

If you go into the Smart Event section of the NVR while the camera is added via ONVIF, you will notice that none are available:

To accommodate for this, Go to Setup -> Camera -> Cameras. Checkmark the Camera, select Modify, change the Add Mode to IP Address, then change the Protocol to Uniview. Save.

Now that the camera is talking via the Uniview protocol, the Smart Events are now available!

Please Note

Not all UNV cameras support Smart Events, be sure to verify what events the camera supports beforehand! If you are unsure what events a camera may support, feel free to contact our Support or check the camera’s spec sheet.

Also Note

This guide will work along with UNV Retail Cameras and UNV Blank NVRs. Just the protocol will be changed to Private instead of Uniview on the Blank NVR.

How To Export Footage Via EZstation

In this guide, EZStation is already installed on the user’s computer, and the recording device has already been added to the software’s device list.

Step 1 – Accessing Playback & Exporting

From the Control Panel, select the Playback Tab to access the playback section of EZStation.

From the Playback Section, On the left-hand side, click on the “+” next to the NVR/DVR, the camera will drop down. Then select one camera on the left-hand side to playback and save footage from. Once the camera is selected, the calendar should populate with Blue or Red dots to indicate what type of footage was recorded on that day.

• Blue = Normal
• Red = Event
• Purple = VCA

After the day has been selected, Click the Search icon under the Calendar.

Next, select the download icon ” “. Then select the “By Time” tab and input the timeframe that you want to export footage from. When this has been done, select the Download icon.

Step 2 – Finding Saved File

To find where the saved exported footage went, you can select the Download Progress at the bottom of EZStation.

After the Download Icon has been clicked, a popup window will appear. From that popup window, there is a folder icon that can be selected to open the file path on your computer.

To change the File Path, from the Control Panel in EZStation, select the System Configuration icon, then Recording Tab.

How To Backup Recording Via HDMI Interface

Backup, also known as recording backup, is the process of querying video stored on a hard disk of
the NVR and then saving to a USB storage device as a file.

Recording Backup

Recording backup has the following conditions:

• Back up using a USB storage device: format the partition in FAT32 or NTFS format; connect
  the storage device correctly to the NVR.
• Permission is required.
• The recording to back up is stored on a hard disk of the NVR

Note: The default file format is .mp4 when you back up recordings to a USB storage device.

Normal Backup

1. Click Backup > Recording. All cameras are selected by default.
2. Set search conditions and then click Search. Search results are displayed.
   • Note: You can lock/unlock and play recording files in this window.
3. Select the desired recording(s) and then click Backup.
4. Select a partition
   • Back up to USB storage device

Set the destination in the USB storage device and then click Backup. The recording(s) will be
saved to the specified directory.

Note: You may want to create a new folder for the recording(s) by clicking New Folder.

Note: If the connected storage device has a capacity that is greater than 2T, clicking Format will
format the device to NTFS file system; if the capacity is 2T or less, the device will be formatted to
FAT32 or NTFS. Only certain devices can format a storage device that has a greater capacity than
2T.

Note: A progress bar (e.g., Exporting X/Y) is displayed to indicate the progress, where X indicates
the current number being backed up, and Y indicates the total number of recordings. To cancel
the operation, click Cancel.

Note: A backup file is named in this format: camera name-recording start time. File extension. For
example, Ch11-20220630183546.mp4.

Video Clip Backup

A recording can be clipped and saved to a USB storage device

1. Open the playback window
2. After playback starts, click   and   on the playback toolbar to clip videos.
3. Click   and then click the Video Clip tab to view video clips.
4. Select the desired video clip(s) and then click Backup.
5. Select a destination in the USB storage device and then click Backup. The selected video clips
   are saved to the specified directory

Image Backup

The default format of image backup is JPG

1. Click Backup > Image.
2. Set search conditions and then click Search. Search results are displayed
   • Note: The image resolution depends on the resolution from the output interface and the number of windows displayed when the snapshot is taken.
3. Select the desired file(s) and then click Backup
4. Select a destination in the USB storage device and then click Backup. The selected files are
   saved to the specified directory.

<p>The post Using Your Uniview NVR first appeared on NVR IPCAMERA SECURITY.</p>

How to Set up Hik-Connect on Hikvision Recorder for Remote Camera Viewing

Purpose of The Guide

This guide will walk you through the process of using the menus on your NVR to set up your Hikvision system on the Hik-Connect remote viewing app.

Before You Begin

• Ensure that your NVR or DVR is set up locally, that the system has been configured with a password and that your cameras are viewable. If you have not already set up your system please follow the relevant guide from this page.
• Connect your NVR or DVR to your network by running an ethernet cable from the LAN port on the recorder directly to your router.
• Install the Hik-Connect app on your phone or tablet.

Let’s Get Started

The first step of this process is slightly different depending on which version of the Hikvision software is installed on your recorder. Please look at the images below to identify which version you are using and follow the relevant instructions.

Load More :

• How to Set up a Hikvision NVR System
• How to add smart doorbell camera to Hikvision/Dahua NVR?
• How To Hik-Connect Setup Guide

Enabling Hik-Connect on the Recorder

Version 3.0

1) Right click and select Menu and then browse to Configuration > Network > Platform Access.

2) Tick the Enable box. You will then be prompted to create a Verification Code, set this as something memorable and please make a note of it as you will need it again shortly.

3) You should hopefully now see a screen like the one below. If you see a Status of Offline please take a look at this guide to fix that issue before continuing.

Version 4.0

1) Open the Main Menu by clicking the Cog icon and then browse to Network > Advanced > Platform Access.

2) Tick the Enable box. You will then be prompted to create a Verification Code, set this as something memorable and please make a note of it as you will need it again shortly.

3) You should hopefully now see a screen like the one below. If you see a Status of Offline please take a look at this guide to fix that issue before continuing.

Setting up Hik-Connect

The next step is to register for a Hik-Connect account and add the recorder to it.

1) On your phone or tablet install the Hik-Connect app.

2) Select your Region, press Login and then Register. Follow this process through as instructed by the app.

3) Once you have logged in press the + Icon in the top right corner, highlighted on the image below, and then select Scan QR Code.

4) Your phone or tablet camera will now switch on, use this to scan the QR code displayed on the Platform Access menu as shown in the first part of this guide. Once scanned press Add to confirm the new device.

5) You will now see your device list. Select the new device and as in the image above you will see a small preview appear in the bottom right corner.

6) Click on the black box in the bottom right corner and it will take you through to your camera feed. The first time you do this on a new phone or tablet it will prompt you to enter the Verification Code that you created when you enabled Hik-Connect on your recorder in the first stage of this guide.

How to Use Your Computer to Set up Hik-Connect for Remote Camera Viewing

Purpose of The Guide

This guide will walk you through using your computer to enable Hik-Connect on your Hikvision camera system so that you are able to view your cameras on your mobile phone or tablet from any location.

Before You Begin

• Make sure that your Hikvision system is set up locally and that your cameras are viewable on your NVR or DVR. If you have not already set your device up please follow the relevant guide on this page to do so.
• Connect your NVR to your network by running an ethernet cable from the LAN port on your NVR or DVR directly to your router.
• If you are using a Windows computer, install SADP from this page. If you are using an Apple computer, install it from here.

Let’s Get Started

There are three parts to this process. FIrst we need to enable Hik-Connect on the camera or recorder, secondly we will add it to your Hik-Connect account and thirdly we will set up the Hik-Connect app on your phone or tablet so you can view the camera.

Enabling Hik-Connect

1) On your computer open SADP Tool. This program will show you any Hikvision equipment connected directly to your network. You should see a screen like the one below.

If any of your devices show a Status of Inactive please refer to the relevant guide on this page to set your device up correctly before continuing with this guide.

2) Select your NVR or DVR from the list by ticking the box to the left of it. If you have multiple devices showing and are not sure which is your NVR/DVR then searching for the Device Type on google will show you which device is which. If you are only using IP cameras with no recorder then you will need to set up each camera individually. Select one camera, follow the rest of this guide then return to this step for each of the other cameras.

3) When you select the device you will see a panel of information on the right that looks like the one in the image above. Tick the box next to Enable Hik-Connect and a window like the one below will pop up. Please enter an easy to remember Verification Code and make sure you note it down somewhere as we will need this later on.

4) Once you have set and confirmed your Verification Code you will now have a screen like the one below. Enter your devices password in the Admin Password box and press Modify.

5) The last step in this section is to make a note of the relevant portion of the serial number. If you look on the information panel you will see a Serial Number field. The part of the serial number we need to make a note of are the final 9 digits. If you look towards the right hand end of the serial number you will have a block of 8 or 9 numbers. If you see a block of 9 numbers make a note of them, if you only see 8 numbers make a note of the letter immediately beforehand and the 8 numbers.

To make this a bit clearer I will give you two examples from our cameras.

DS-2CD2142FWD-I20170407BBWR741997176 – On this device you can see we have 9 numbers at the end of the serial number, so in this case we would need to make a note of 741997176.

DS-7732NI-I4/16P1620170517CCRC65050055WCVU – On this device you will see that near the end of the serial number we only have a block of 8 numbers, so in this case what we would need to make a note of is C65050055, the block of 8 numbers and the letter before them.

Once you have a note of the relevant part of your serial number we can move on to adding the device to your Hik-Connect account.

Adding Devices to Your Hik-Connect Account

1) Go to www.hik-connect.com and register for an account. Once you are registered you need to log in to the website and you will see the following.

2) Click on the Add button in the top right corner and, in the window that pops up, enter the 9 digits from the Serial Number that you noted down earlier and press the Search button. If the device is online you should see the following screen.

If that window appears press the + icon. If that window doesn’t appear it can be one of two things. First thing to check is that you entered the correct portion of the serial number, please refer to step 5 above to check the serial number you are using. If the number you entered is correct then please refer to this guide to fix the issue before returning to this step and continuing to follow this guide.

3) After pressing the + icon you will be prompted to enter your verification code. This is the code that you set in step 3 of the first portion of this guide.

4) Once you have entered the verification code you should be presented with a screen like the one below. If all has gone well you will see your device with a status of Online.

At this point we can now move on to the final stage of the process, actually viewing the cameras.

Accessing Your Cameras on the Hik-Connect App

1) On your phone or tablet install the Hik-Connect app.

2) Log in using the details that you registered with in step 1 of the previous section of this guide. You will see a screen a bit like the one below.

3) The device you are looking for will have a name that includes the 9 digit serial number you entered in the previous section. Click on that device and it will prompt you to enter the verification code that you set earlier. The only time you will need to use this code is when you first log in to your Hik-Connect account on a new phone or tablet.

If you are using an NVR or DVR then at this point you are now finished, if you are adding individual IP cameras you now need to return to step 2 of the first section of this guide and repeat the process for each camera.

How to Fix a Hik-Connect Status of Offline

Purpose of The Guide

If you have attempted to connect your Hikvision equipment to Hik-Connect following How to Setup Hikvision DVR for Remote Viewing or How to View Hikvision Camera on laptop and have got stuck at the point of getting the device to appear online this guide will walk you through the most common solution.

Product Compatibility

This how-to article relates to Hikvision cameras.

Before You Begin

• If you wish to use a computer make sure you have SADP Tool installed.
• If you want to use the menus on the NVR or DVR make sure you have it connected to a monitor or TV screen with the included mouse plugged in to the device.

Let’s Get Started

Using a Computer

1) Open SADP Tool. Select your NVR or DVR from the list of devices. If you are using IP cameras with no recorder then you will need to address this issue one camera at a time so select one camera and return to this step once completing the process for that camera. Make a note of the IP Address for your selected device,

2) Open Internet Explorer and go to the IP address from the previous step.

3) Log in to the device using the username “admin” and the password that you have previously set on the device.

4) Navigate to Configuration > Network > Basic Settings > TCP/IP

5) On this page make a note of the IPv4 Default Gateway. Near the bottom of the page you will see the DNS Server section. Enter the IPv4 Default Gateway in the Preferred DNS Server field and enter 8.8.8.8 in the Alternate DNS Server field. Save your changes.

6) Now navigate to Configuration > Network > Advanced Settings > Platform Access. If the fix has worked then you will see a Register Status of Online. It can take a minute or two for this status to appear so please wait a minute and refresh the page if you do not see the change immediately.

If that has worked then you can return to one of the two guides linked at the top of this page to continue the setup process.

If that has not worked return to the TCP/IP menu as in step 4 and tick the box for Auto DNS and press apply before checking the status in in step 6.

If at this point you are still having no luck please get in contact for further support.

Using the NVR or DVR

This process is slightly different depending on which version of the Hikvision operating system is installed on your device. This guide will cover both versions so please have a look at the section that is relevant for you.

Version 3.0

1) Right click and select Menu and then browse to Configuration > Network > General

2) Set your Preferred DNS Server so that it is the same as your IPv4 Default Gateway and set your Alternate DNS Server to 8.8.8.8 and press Apply.

3) To check if this has worked browse to Network > Platform Access. You should now see a Status of Online.

Version 4.0

1) Open the Main Menu by clicking the Cog icon and then browse to Network > TCP/IP.

2) Set your Preferred DNS Server so that it is the same as your IPv4 Default Gateway and set your Alternate DNS Server to 8.8.8.8 and press Apply.

3) To check if this has worked browse to Network > Advanced > Platform Access. You should now see a Status of Online..

If that has worked then you can return to one of the two guides linked at the top of this page to continue the setup process.

Video – How to Share Your Hikvision Device Using Hik-Connect

This video will show you how to share your camera through Hik-Connect so it can be viewed by multiple people on their own phones or tablets.

Before You Begin

• Set your Hikvision NVR, DVR or IP Camera on your own Hik-Connect account. If you have not already done so please follow one of the guides on this page  to complete the setup process.
• Make sure that anybody you wish to share the device with has installed Hik-Connect on their phone or tablet, registered for an account and that you know what email address or phone number they registered with.

Let’s Get Started

How to enable Hik-Connect via local GUI

This video will show you how to use the interface on your NVR or DVR to enable Hik-Connect.

Before You Begin

• Set your Hikvision NVR, DVR or IP Camera on your own Hik-Connect account. If you have not already done so please follow one of the guides on this pageto complete the setup process.
• Make sure that anybody you wish to share the device with has installed Hik-Connect on their phone or tablet, registered for an account and that you know what email address or phone number they registered with.

How to register Hik-Connect account via web browser

How to set up Hik-Connect function in iVMS-4200

This video will show you how to add your Hik-Connect account to IVMS-4200 so that you can view your Hikvision cameras remotely on your desktop or laptop using your Hik-Connect login details.

Before You Begin

• Set your Hikvision NVR, DVR or IP Camera on your own Hik-Connect account. If you have not already done so please follow one of the guides on this page to complete the setup process.
• Install the latest version of IVMS from this page on your computer or laptop. You will see multiple versions of IVMS, the one you want is “IVMS 4200”, not the VS, AC or Video Wall version.

Let’s Get Started

How to Upgrade Your Visitor Mode Account to an Official Account

How to Use Visitor Mode in Hik-Connect App

How to unbind your Hikvision device from a Hik-Connect account

This article shows you four different methods of unbinding your Hikvision device from another Hik-Connect account.

TABLE OF CONTENTS

• Log into your Hik-Connect account and manually delete the device
• Use the Hik-Connect unbind function when connected to the same router as the device
• Unbind devices by the local unbinding function of back-end device.
• Unbind devices using SADP when connected to the same router as the device
• Notes

Log into your Hik-Connect account and manually delete the device

Use the Hik-Connect unbind function when connected to the same router as the device

If your mobile phone is connected to the same internet router as the recorder/camera, you can use Hik-Connect to unbind it. 

Simply scan the QR code on the device as if you were adding it to your account, and the app will alert you that the device has already been added to the account. Tap the ‘Unbind’ button and the app will prompt you to enter the username and password that have been set on the device. The username will always be ‘admin’ unless it has been manually changed. You will also need to enter the verification code shown in the app.

Unbind the device via the local recorder interface (does not apply to stand-alone cameras)

If your recorder is on the new firmware (GUI4.0) you can also unbind the device by going into the local recorder menu via a TV or monitor, then Network > Advanced-> Platform Access-> Hik-Connect. Select the unbind button.

Unbind devices using SADP when connected to the same router as the device

If your laptop or computer is connected to the same internet router as the recorder/camera, you can use SADP to unbind it. Download SADP for Windows here, or download SADP for Mac here.

Open up SADP and select the recorder/camera by ticking the box on the far right side of the screen.

Click the ‘Unbind’ button at the top of the window. SADP will prompt you to enter the username and password that have been set on the device. The username will always be ‘admin’ unless it has been manually changed. You will also need to enter the verification code shown.

Notes

1. If the recorder is in a location where it is not connected to a recorder, you may have to bring a router on site to allow for another device to be on the same local area network.

2. When unbinding using Hik-Connect or SADP on the LAN, you must ensure that the area where the device
is located is the same as the location of the account which the device is bound to.

How To Add Port Forwarding Rules with Dyn Address to Hik Connect.

Purpose of The Guide

This Guide will show you how to add your Dyn address or static IP address settings to the Hik connect app on a smart device.

Before You Begin

Make sure all the port forwarding rules are in place and the Dyn address is working or you have a static IP address provided by your internet provider. If you want to know how to add the port forwarding rules, then you need to follow the guide Here.

You will also need to make sure your Dyn address is working, ours is exampledns.dvrdns.org  <- this should direct you to your Hikvision cameras/ NVR login page.

You will also need your recorder password to enable you to add the device to the Hik connect app.

To download Hik Connect can be found here.

Apple IOS

Andriod

Let’s Get Started

1. Open the Hik Connect App.
2. Click + -> Manual Add -> then you will have a load of information to input.
3. Make sure adding type is changed to IP/DOMAIN, then your page should look like this below.

• Alias – Anything you want to name it.
• Address – Dyn Address either we have provided if you are one of our LIVEVIEW / PREMIUMSUP customers, If you want to take a look at our support packages this can be found Retail Customers or Trade Support
• If you have your own DYN address which is working, this will work too, you can also use a static IP address if you have one.
• Port -8000
• Username – admin
• Password – (Password for your recorder).
• Then Click Save Top Right.

Once added, Start Live View.

<p>The post Hikvision Hik-Connect complete setup guide first appeared on NVR IPCAMERA SECURITY.</p>

This article will provide a general base on how to provide optimal performance for your NVR as well as provide insight on how to set up recordings. For more information, please refer to the information provided below.

1. Adjust Camera Settings for Maximum Resolution, FPS, Bitrate for 5MP and 4K Cameras

H.265 provides a more advanced technology than H.264 and allows the device to reduce file size which helps to reduce required bandwidth without sacrificing frames per second or resolution. Most Amcrest products, such as our NVRs, are H.265 compatible, however, please note, H.265 compression is only available on 4000 series and above NVRs and may not be applicable to any NVRs 2000 series or below.

However, for maximum compatibility when accessing your device in a web browser or third party applications, our H.265 compatible products will be factory defaulted to H.264. But for increased performance, the device’s settings can be upgraded to H.265 compression if needed. For more information on H.265 compression click here.

Note: The bitrate for the device can also be adjusted as well if needed to increase performance. This article will also provide instructions on some recommendations for adjusting the bitrate as well if needed.

Load More :

• IP Camera Bandwidth Tuning &#038; H265 for Remote Viewing
• How to Upgrade NVR Firmware for Amcrest
• Amcrest NVR Password Reset All Model

Switching to H.265 Compression Using an NVR

Step 1: Log into your device locally or using a web browser. For more information on how to access your device’s web user interface (web UI) click here.

Note: If using Google Chrome or other mainstream web browsers the sub-stream for the device may be displayed in the interface by default. Please note, some older computers may not be able to support H.265 compression which may result in a corrupted file. To change the live view to the mainstream, click on the stream selection dropdown menu and select Main Stream.

Step 2: In the Management section, click on Camera and access the Encode menu. In the Encode menu, choose a connected device from the Channel list.

Step 3: Locate the Compression dropdown menu and select H.265.

Step 4: Click Save to save your settings.

Please note, if you are using a camera with a built-in microphone the microphone may be disabled by default. This is due to specific guidelines that regulate built-in microphones to be enabled by default in certain areas and may need to be enabled manually to function. For more information on how to enable the built-in microphone on your device, click here.

Adjusting Bit Rate

Since H.265 compression uses roughly 30% fewer resources than H.264, the camera will typically come default to a preset bitrate when switching to H.265. For instance, when switching to H.265 on a 4K camera, the bitrate may be defaulted to 8192 Kb/S, however, adjusting the bitrate to a lower value may help to increase the efficiency of the camera while viewing playback or watching the live view.

To adjust the bitrate, access the Encode menu and click on the Bit Rate (Kb/S) dropdown menu. A list of preset bitrates will be displayed as well as a Customized selection which will allow you to set a customized bitrate if needed. Please note, when using a 4K camera, it is recommended to keep the bitrate around 1792 Kb/S, however, different values may be applicable depending on your specific network requirements.

Note: In this menu, you will notice a Bit Rate Type menu, this dropdown menu allows you to choose between a constant bitrate (CBR) or a variable bitrate. A constant bitrate allows the bitrate to remain constant whereas a variable bitrate allows the system to choose a bitrate. It is highly recommended to keep the bitrate type as CBR to keep the bitrate consistent.

Please refer to the table below regarding the recommended resolution and bitrates and custom thresholds.

For more information on how to adjust the bit rate, please refer to the information provided below.

Note: Adjusting the bitrate to anything lower than the recommended bitrates above may result in degradation to recordings or to live view. For best results, if you are adjusting multiple cameras, it is highly recommended to adjust each camera individually. This may be a trial and error process since most network environments are unique and may vary, however, the bitrate should range between 1792-2048 Kb/S if using a 4K camera. An optimal customized bitrate should be around 1825 Kb/S.

Click Save to save the adjusted bitrate settings.

2. How to Setup Recordings

Before setting up recordings in your NVR, please ensure a hard drive is properly installed and working on the device. Recordings can be set up locally, using the web user interface (web UI) in a web browser, or using the Amcrest View Pro app. For purposes of this guide, we will be using the web UI. The same concept represented in this guide can be applied locally or using the Amcrest View Pro app. For more information on setting up recordings, please refer to the information provided below.

By default, the device is enabled to record motion detection events and alarms 24/7, however, a general (continuous) recording type can be enabled as well. Please note, there are 3 main recording types; General (which allows the camera to record continuously), Motion, (which allows the device to record only when motion events are triggered), and Alarm (which allows the device to record once an alarm has been triggered).

A recording schedule can also be set which allows the recording type to record only during specified times of the day. For more information on how to set up a recording schedule, please refer to the information provided below.

Setting Up a Recording Schedule

Step 1: Log in to the web UI for your device and click on Management and select Storage.

Step 2: In the Record tab you will notice a series of days on the left of the schedule and the number of hours at the top (specified in increments of 2 hours). You will also notice 4 checkboxes representing each recording type. Please note, if using an AI NVR, a fifth recording type (IVS) may be preset. Click Setting to begin customizing a recording schedule.

Step 3: Select which day of the week you would like the recording schedule to apply. If you would like the schedule to apply to all days of the week, click All. Select which recording type you would like to use, which in this case, we will select general, and motion. Set a time of day in which the type will be applied. For example, in this case the recording schedule is set to be active from 0600 (6 am) – 1700 (5 pm)

Note: The timeframes will be formatted to military time.

Please note, a total of 6 separate periods can be set up at a time which will provide different recording schedules to be active for different days of the week.

Step 4: Click Save to save and apply the recording schedule

The recording schedule will now be set to record only on the specified dates and times chosen.

<p>The post NVR Setup with H.265 Compression and Bitrate first appeared on NVR IPCAMERA SECURITY.</p>

Remote Access – Basic Troubleshooting

If you’re having trouble with setting up your Swann unit for remote viewing, or the remote viewing was working but has since stopped, here are some simple steps for you to try.

1) Reboot the recorder or camera

Rebooting the device both clears the memory and sets up the basic network parameters of the recorder or camera again. This can help if the router has “lost” the device from the routing table or if the device requires a new local IP address.

2) Reboot the modem and/or network connection devices

There may be an issue with your modem or network connection that is preventing the Swann unit from contacting the internet correctly. Rebooting these devices can correct these issues.

3) Reconnect the network cable and/or try a different one

For some Swann units such as recorders, the network (Ethernet) cable connects your device to your internet connection devices such as a modem or a router. Sometimes the contacts may become loose requiring you to replug the cable for the recorder to start working again. We suggest testing the cable on a different LAN port, located behind your modem/router. If this also fails, then your cable may be defective and may need to be replaced. If you have a spare network cable lying around, try switching the cable to see if it helps.

4) Reset the recorder or camera

For recorders – While this step is rather drastic, it can also be of use where the recorder’s settings have been misconfigured or if you have changed or reconfigured your network or internet hardware. This will clear all the settings from your recorder, including your network settings which could be causing the issue with your local/remote access from phone or computer.

If this step seems like a lot of work to recover from, do not forget to export the settings of your recorder to a USB stick before you proceed. That way, if the reset does not correct the issue, you can easily recover the settings lost. Also, if the reset did solve the issue, you can reapply the settings to see if that was what caused the issue. Check your recorder’s user manual for configuration export instructions.

For Wi-Fi cameras – if your camera has settings related to network, it might also be misconfigured or something has changed internally. Be aware that there is no exporting of settings here therefore, if you will reset your camera, you might re-do the first time setup.

Load More :

1. Problems with Swann Security Cameras
2. Swann Latest Firmware Files Guide
3. Swann Security Password Reset All Model

Swann Security – Error: Device has been disposed

NOTE: This guide is for the following recorders : DVR-4480G, 4480RN, 4480V, 4580G, 4580RN, 4580V, 4680, 4680RN, 4680A, 4680X, 4680XN, 4685, 4685RN, 4780V, 4980, 5580, 5580A, 5580G, 5580G2, 5580RN, 5580RU, 5680, 5680A, 5680RN, 5680X, 5680XN, NVR-8580, 8580RN, 8780, 8780RN, NVW-650, 800

This error message means that the username and/or password you entered on the app doesn’t match your recorder’s credentials.

To resolve this, you need to go to the recorder itself and try to log in – this is to ensure that you have the right username and password of your unit. Once you have it, you may try to add the device again and carefully enter its credentials on the app. In summary, you need to: Select Pair Device. Scan its QR Code (either the sticker on top of your unit OR in Menu) Enter the recorder’s credentials (case sensitive).

You may find this video useful but most importantly, you need to have your recorder’s username and password with you as this is needed when pairing your recorder.

Setup Cloud storage to OS 5 recorders

NOTE: This guide is for the following recorders : DVR-4480G, 4480RN, 4480V, 4580G, 4580RN, 4580V, 4680, 4680RN, 4680A, 4680X, 4680XN, 4685, 4685RN, 4780V, 4980, 5580, 5580A, 5580G, 5580G2, 5580RN, 5580RU, 5680, 5680A, 5680RN, 5680X, 5680XN, NVR-8580, 8580RN, 8780, 8780RN, NVW-650, 800

Swann’s OS 5 recorders now has the feature to save images or recordings through Cloud which might be more accessible to you without being on the unit itself. This can serve as another way to get notified when there’s a movement detected on one of your cameras.

Couple of things to prepare:

1. Make sure to have a Dropbox account ready. If you don’t have one, visit Dropbox and register first.
2. Then make sure your recorder is connected to the internet. Not having this will obviously not send the recordings on the Cloud or even give you access online.

Setup

1. On Swann Security app, go to Menu > Dropbox.
2. Choose your recorder that you want to setup.
   
3. It will open Dropbox app or Dropbox website will open (depends on what you have) – make sure you are logged in to the Dropbox account where pictures or videos will be saved.
   
4. Allow – choose this to allow Swann Security to gain access on Dropbox.
5. COMPLETE! – it will go back to the Swann Security app once you chose Allow. Tap again the recorder and this message (image at the right) should appear.

In case it repeats step 3, just cancel it or go back, then you’ll see this message (image at the right).

 

Enable Cloud Notification

1. Go to Menu > Alarm > Detection
2. Click on Action
3. Enable Picture to Cloud or Video to Cloud on selected Channels.

…and you’re DONE! Now every time the recorder detects movement, it will then send it to your Dropbox.

Be aware of the following:

• Default Dropbox storage has limited storage space
• Not all channels can be selected to upload video
• Uploads to Dropbox consume upload data, be aware of potential additional charges when using an internet connection with caps/data usage charges
• Consider using the Overwrite option to select a timeframe that the Cloud storage uses, to keep the storage from filling up. Note that if the storage fills up before the Overwrite deadline, that it will operate the same as Auto
• Be aware that a desktop PC with the Dropbox software installed may download any recordings to the Dropbox folder on that PC

Password Reset for SwannBuzz Account

This article will guide you on how can you reset the password of your SwannBuzz account.

	Open SwannBuzz then tap Forgot Password? below the Password field.
	Enter your registered email address then tap Get New Password.
	Now check your email (even your Spam or Junk folder) to get the temporary password.   In the app, tap Return to Sign in
	Get the new password.   Go back to SwannBuzz app then log in using your email and new password.
	Once logged in, it will ask you to set a new password. Enter it on both text fields.   Tap OK and that will now be your new password.

NOTE: If you didn’t receive an email and you are using a private email similar to .gov or .edu emails, please contact your IT or the domain.

OutbackCam: Why detection angle different to viewing angle

The OutbackCam utilizes a passive infrared motion sensor so that the system is able to run in a stand-by mode. This means the battery life of the system is extended from what would otherwise be hours, into weeks and/or months. When activity is detected by the motion sensor, the camera component that was previously switched off is now activated and takes one or more snapshots. Due to the time difference between when motion is detected and when the camera is able to take its first photo, we have extended the detection angle so that an object moving through the shot will be captured despite the activation delay.

Having said that, passive infrared motion detection is not a flawless technology. You will get times where the sensor detects motion when there is none. When passive infrared motion detectors are used outdoors, there is a higher likelihood of false alarms due to a large number of varying environmental variables such as temperature, wind speed, time of day and lighting conditions.

If you believe this renders the system unusable, you could try using race tape (a.k.a. gaffer tape) to tape either side of the white passive infrared sensor until you have an acceptable detection angle.

How to get the MAC address of a recorder using an Android device?

If you forgot your password but needs to login to your recorder, you most probably need the MAC address of the recorder to enter. We have couple of articles to help you with that HERE but all of those require a computer.

This article will help you get the MAC address of your unit by the use of an Android device and a 3rd party app called Fing.

Scan this QR code and install the app:

or go to Playstore and search for Fing.

Once the app is installed, here are some requirements:

1. You must be at the location where the unit is.
2. The Android device must be connected to the same router where the recorder is connected.
3. You must have a monitor and mouse connected to the recorder to input the MAC address later.

Once you got your MAC Address, visit the article that is meant for your device HERE to know how to reset your password.

How to enable push notification of Swann apps in iOS?

Upon installation or while using the app, it will ask for some permissions to be allowed.

Check the instruction below if you chose Don’t Allow on the initial setup:

Phone Settings

1. Go to Settings on your phone and select Swann Security.
2. Enable Notification and Location – as for Location, choosing either Always or While using the app works fine.

App Settings

This applies to Swann Security only; go to the Menu then select Notification. Make sure it is enabled.

Recorder Settings

For recorders compatible to Swann Security, check this article: How to enable push notification on recorders with V8 firmware?

How to change the position of the Date and Time display bar on my DVR

You can adjust the position of the OSD from the menu display of the DVR. It has to be done directly from the DVR, using the monitor that is connected either to its VGA or HDMI output.

You simply open the menu of the DVR, go in the menu display, and then, from the camera tab, click on SET next to the OSD Display Position.

Afterward, with the mouse connected to the DVR, left click on the date and time display , hold down the button and drag the display wherever you wish .

The position chosen for the Date and Time Display will be reflected on the live view on your computer screen, should you access the DVR through the Network Interface ( and also on the recorded videos if you have enabled record date from the Display menu of the DVR ).

How do I improve my remote viewing performance?

If you’re experiencing any intermittent connectivity issues when streaming or playing back videos from your recorder, on either the computer software or phone app, then the problem may be related to a limitation with your internet connection speed.

It is important to consider the amount of bandwidth needed when viewing your cameras remotely.
Increasing the video quality of the stream also increases the amount of data needed to upload the video onto your phone or computer.

You can use this article to help you check your speed before continuing to adjust your settings.

The diagram below summarizes the data transfer process of when a video is being uploaded to the server and then downloaded onto the user’s phone.

1. The recorded video is encrypted and uploaded onto the server (internet)
2. The file is then downloaded onto the computer or phone.

This is why the download and upload rate is important when streaming videos from a remote location. The higher the quality of the recordings, the more data is needed to be upload onto the server.

There are a couple of things you can change on the recorder to help improve the streaming service.

1. Reduce the streaming quality, on the phone.
2. Reduce the sub-stream resolution and bitrate, on the recorder.

See instructions below.

Stream on Fluent

This step is necessary for us to use lower bandwidth when streaming the cameras.

You may want to keep in mind that the quality will be lower than expected to lessen intermittent connections and get a smoother experience when viewing the cameras.

These are the things you can do using the software or app.

• If you are accessing the recorder using SwannView Link software, click the Play button at the right and choose All channels fluent.
  
• If you are using SwannView Link app, tap Stream and choose Fluent.
  
• If you are accessing the recorder using SwannView Plus software, right-click on the recorder at the left side and choose Set Sub-Stream To All.
  
• If you are accessing the recorder using HomeSafe View software, right click on your recorder at the left, and choose Set Sub Stream to All.
  
• If you are accessing the recorder using HomeSafe View app, tap on the Stream icon and choose Substream.
  

<p>The post Swann Security Troubleshooting All Devices first appeared on NVR IPCAMERA SECURITY.</p>