Tapo was created to engage in the small intelligent appliances market, to help people adopt a new smart home lifestyle at an affordable cost. That’s why we insist on Smart, Easy, Secure.

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What should I do if I fail to configure the Tapo Smart Plug?

The Tapo app will guide you step by step during the initial configuration, but you may not be able to get through all the steps due to some interference. This FAQ will tell you what to do if you have trouble getting through a certain step.

Case 1

The phone is looking for the smart device via Bluetooth or its default 2.4GHz WiFi, if you are unable to get through this step, you will see the following error page.

Troubleshooting tips:

Tapo Smart Camera FAQ v1

Case 2

If you are unable to find your home Wi-Fi network, please refer to the following suggestions.

Troubleshooting tips:

1. The signal strength of your home Wi-Fi network is a bit weak, move the smart device closer to your router for a try.

2. Ensure your home Wi-Fi network is a 2.4GHz Wi-Fi network, the Tapo device does not support a 5GHz Wi-Fi connection.

3. If it doesn’t display the Wi-Fi name of the router automatically, please click on “RECAN” at the upper right corner to refresh the Wi-Fi list.

4. If the router’s SSID is hidden, please choose “Other” to input SSID and password manually.

5. Please change the wireless channel of the 2.4G Wi-Fi network to 1, 6 or 11.

6. Reset the device as per QIG/UG and go through the process again.

Case 3

If you are unable to get through this step, you will see the following error page.

Troubleshooting tips:

1. Ensure you have selected the correct home Wi-Fi network and have entered the correct wireless password. If the Wi-Fi network or password is incorrect, click on “Choose a Network” and select the Wi-Fi network again.

2. Make sure your smart device is within the Wi-Fi range of your router.

3. Turn your phone’s or tablet’s Bluetooth off and back on.

4. If the problem persists, try to reset the smart device as per UG/QIG, and then set it up again.

5. Check if there is a firewall on your router. If yes, please turn it off.

6. Change the wireless security type of the 2.4G network to WPA2.

7. Try to connect the Tapo plug to the hotspot of your cell phone or another wifi network. If it works, please upgrade the firmware for the plug, then reset and reconnect it to your router.

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What features does Tapo smart plug and Tapo smart switch support?

Currently the Tapo plug and switch supports the following features:

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How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol

The Tapo camera supports the RTSP and Onvif protocol, so it can work with third-party NVR or NAS devices that also support the RTSP/Onvif protocol. If a user wants to view the live stream of the camera with a third-party app like VLC Player, iSpy, here is the method for him.

Notes:

1. The username/password is the camera account that you created via the Tapo app. If you haven’t created the username and password, please follow the instruction of Step 1 in this article.

2. The IP address is the camera’s IP address assigned by your host router. You can find it on your host router’s DHCP list or in the Tapo app (Go to the Device Settings page of the camera and tap Device Info to see its IP).

3. If you want to view the live stream of the Tapo camera with a third-party app remotely, you will need to open port 554 for the camera on your host router first. Please enable the TCP forwarding for port 554.

4. You could use ONVIF standards to add the Tapo camera with its username/password and IP address. Please see the example of iSpy in Case 2 to know how to use onvif protocal to control the camera.

5. For Tapo C310, the resolution of the stream1 is determined by the video quality set on the Tapo APP.

If you need to watch the 3MP HD Video via RTSP, please change the video quality to Best Quality on the Tapo APP and use: rtsp://IP Address/stream1

6. If the Camera is inserted microSD card and subscribed Tapo Care, its RTSP stream will fail. You need to remove microSD card or cancel Tapo Care to get its RTSP stream.

7. If you find that there’s no or very little sound when using RTSP/Onvif to watch live stream, please adjust the camera microphone on Tapo APP.

Apart from the Tapo app, Tapo cameras can work with other third-party software to use and manage your Tapo camera.

Note: Before you start, make sure the computer/NAS/NVR and your camera are connecting to the same network or can visit the public IP and port of your camera.

Step 1: Create a camera account in the Tapo app

1. On the Home page, tap on your camera model card to go to the camera Live View page (or you can click on Cameras tab>tap Manage on your camera model to go to the Live View page).

2. On the Live View page, tap the icon at the top right corner to enter the Device Settings page.

3. Tap Advanced Settings, then select Camera Account to create an account (username and password) for camera login on other portals.

You will see a prompt like below (About Camera Account), please read it and tap Understand and Agree to Use, then you can create an account for the camera.

Note: The username and password should contain 6 to 32 characters.

Step 2: Add your Tapo camera on iSpy (Example of Onvif protocol connection)

1. Run the iSpy software on your computer.

2. Click Add on the top left menu and select ONVIF Camera.

3. Enter the Username and Password that you set for your camera on the pop-up window, select Network Address, and click Next. You can customize other parameters if needed.

4. Choose the video resolution and click OK.

5. Customize the camera settings as needed, including Microphone, Talk, Motion Detection, Alerts, Recording, Images, Scheduling, and Storage. You can also change all the settings later. Click Finish to complete adding your camera to iSpy.

6. After adding your Tapo camera to iSpy, you can monitor and manage it using the app. View the live, customize motion detection, check the recordings when motion detected, set recording schedules, record videos and more.

Step 3: Watch your Tapo camera on VLC (Example of RTSP protocol connection)

1.Open the VLC software, select Media > Open Network Stream

2.Fill in the URL of the Tapo camera

The URL of the RTSP live stream for the Tapo cameras will be:

For high quality stream1: rtsp://IP Address/stream1

For low quality stream2: rtsp:// IP Address/stream2

In some software, the URL need to add the port to access live stream, the default port is 554:

For high quality stream1: rtsp://IP Address:554/stream1

For low quality stream2: rtsp:// IP Address:554/stream2

If you fail to stream the Tapo camera via the RTSP/ONVIF protocol, you may refer to the article for the troubleshooting:

https://community.tp-link.com/en/smart-home/forum/topic/652710

To get to know more details of each function and configuration, please go to Download Center to download the manual of your product.

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How to factory reset the Tapo or Kasa smart plug

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To restore a Tapo or Kasa smart plug to its factory default settings and re-enable the setup mode, please press and hold the power button for 10 seconds.

The LED status for a factory reset varies by model:

After a completing the reset, you can then connect and configure the device in the Tapo App.

How to avoid noise when monitoring the sound from Tapo camera

Tapo cameras are capable of not only monitoring video stream from the camera, but also monitoring sound collected by the built-in microphone on the cameras. You can turn on/off the sound feature like the monitor screen as below. But to increase or decrease the volume, you need to press the volume button on your phone.

Why is there noise?

Noise is a physical phenomenon and it’s actually inevitable. Basically, the IP cameras including other brands’ have background noise more or less. And those cameras which seem to generate less noise probably have worse sound collecting performance. Tapo cameras are designed with a sensible sound collector which might take some noise in your monitor. Even though it is inevitable at present, we are still trying our best to make improvement and searching for better solutions.

How to reduce the noise?

1.     Please keep your mobile device away from the camera as much as possible. The Tapo camera is designed for remote access and monitoring via cloud service, local usage in close range may cause interference and noise between your mobile device and the camera.

2.    Please reduce the output volume below 50% since a louder volume may enlarge noise decibel. The value between 40%-50% is suggested with not only good sound quality but also minimum noise decibel. As long keep focus on our cloud camera you will find our progress on new models.

Your understanding is highly appreciated!

How to edit Home and Away Mode for Tapo&Kasa Cameras on the Tapo app

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The Away mode and the Home mode are two different sets of Detection, Alarm, and Notification settings for Tapo&Kasa cameras. You can tap the button on the Tapo app>Cameras tab to quickly apply the preset settings to the cameras when you are home or away.

Note:

Here we take the Home Mode as an example.

For Tapo Cameras:

1. Open Tapo APP, find the Cameras tab at the bottom, and locate the Detection Mode section.

You can tap to activate the Home or Away mode, which will overwrite the current settings of all cameras. To edit the mode settings, click the three-dots option.

2. Click on Add Devices if you want to add more cameras to the Home mode.

Click on the Edit icon at the top right corner if you want to delete cameras from the Home mode.

3. Select the camera you want to edit the mode settings. Here we take Tapo C200 as an example, and you can change the Privacy mode, Detection, Alarm, and Notification settings of the camera.

Take the Motion Detection feature as an example. You can click on Motion Detection to turn it on or off, change the Motion Sensitivity, and set the Activity Zones on the Motion Detection page.

And you can also click on Detection>Person Detection or Baby Crying Detection to turn them on or off, and tap Alarm and Notifications to configure the related settings.

4. Click on the Back icon at the top left corner of the Tapo C200 page if you have changed the configurations, and click on other cameras if you want to change their configurations.

After completely presetting the Home or Away Mode, you can tap the Home mode or Away mode card on the Tapo app>Cameras tab to switch your cameras’ settings quickly.

For Kasa Cameras:

Here we take KC115 as an example.

1. Open the Tapo app, find the Cameras tab at the bottom and you can tap to activate the Home or Away mode, which will overwrite the current settings of all cameras. To edit the mode settings, click the three dots option.

2. Select the camera you want to edit the mode settings and enter the Detection & Alerts page.

3. You can change the Privacy mode, Detection, and Notification settings of the camera.

Tap Detection > Motion Detection to edit the motion detection function. You can adjust Motion Sensitivity.

Tap Detection>AI Detection to change your AI Detection feature, such as Person Detection.

4. After editing the detection settings, tap Detection & Alerts > Notifications to customize its current settings.

After completely presetting the Home or Away Mode, you can tap the card on the Tapo app>Cameras tab to switch all of your cameras’ detection settings to the mode you want.

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How can I find the IP address of my Tapo&Kasa camera

Note: Some Tapo battery cameras or doorbells need to work with the hub and can’t connect to the router directly, which do not have IP address.

There are two methods to find the IP address of the camera.

Here we take Tapo C200 as an example.

Method 1: Via Tapo app

1. On the Tapo app> Home page, tap your camera model card to go to the Live View page (or you can click on Cameras tab>tap Manage on your camera model to go to the Live View page).

2. On the Live View page, tap the icon at the top right corner to enter the Device Settings page.

3. Tap Device Info and then you can find the IP address of your camera.

Method 2: Via the web management page of your router

Here we take the TP-Link router Archer C7 as an example.

1. Log in to the management page of your router.

2. Go to Advanced > Network > DHCP Server and locate the DHCP Client List section to find the IP address of your camera.

How can I view continuous recordings of Tapo&Kasa cameras on the Tapo app?

This article will show you how to view continuous recordings on the Tapo app.

Note:

For Tapo Cameras

Here we take Tapo C200 as an example.

Step 1.

On the Home page of the Tapo app:

Step 2.

Click on Recording Schedule to see the detailed recording schedule settings.

Tap Edit on the Recording Schedule page if you want to change the Continuous Recording and Detection Recording schedule.

And please tap the tick icon at the top right corner to save your changes.

Step 3.

On the camera’s Live View page, tap Playback & Download, select the SD Card icon on the Playback page, select the date, and then you can drag the timeline to view the continuous recordings.

For Kasa Cameras

Here we take KC115 as an example.

Step 1.

On the Home page of the Tapo app:

Step 2.

On the Live View page of the camera, tap Playback & Download > Playback to view all recordings. Drag the timeline and you can view recordings whenever you want and wherever you are.

What can I do if the video image is upside down on my Tapo&Kasa camera

Tapo&Kasa cameras support the function of Video Rotation, and if the camera video image is upside down on the Tapo app, please refer to the following steps to correct it.

Here we take Tapo C200 as an example.

1. On the Home page of the Tapo app, tap your camera model card or tap the Cameras tab>click on Manage on your camera model to go to the Live View page.

2. On the Live View page, tap the icon on the top right corner to enter the Device Settings page.

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What can I do if I can’t find my Tapo camera on Tapo APP?

If your device does not appear on your app after completing the configuration process, please try the following troubleshooting suggestions:

1. If you are using a Wi-Fi wireless configuration to connect your camera, please check if the camera has successfully connected to the router. You can verify whether the camera is connected to Wi-Fi by checking the System light of your camera. For most Tapo Cams, if it is not connected properly, the LED light will blink red slowly. For the HomeKit version Camera, its LED light indicator will blink blue slowly. If the camera cannot connect properly, we recommend resetting the camera to factory default settings as per the User Guide and then reconfiguring the camera.

How to reset my Tapo camera

2. Check the DHCP settings on your router and ensure that the DHCP Server of your router is enabled. If the camera has already connected to the router properly, you will see the device in the client list of your router. If you don’t know how to do this, please contact your router’s customer support.

3. Please verify if there are any special symbols in your Tapo account（TP-Link ID） password. If there are, try to remove them and make the account password simpler by only using numbers and English letters. Then reset and add the camera from the beginning again.

4. Connect your smartphone to the same Wi-Fi network as your camera and check whether you can see it on the Tapo app. If you can see it, that means the camera fails to connect to the cloud for unknown reasons and you cannot access it remotely. In this case, verify if any firewall or security settings are blocking the connection to the Cloud Server. Temporarily disable any antivirus, firewall, or security software to see if it resolves the issue

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5. Using a public DNS server may improve the connection, try changing your router’s DNS server settings to 8.8.8.8. If you don’t know how to do this, please contact your router’s customer support.

To eliminate potential issues with the router’s Wi-Fi network, it is recommended to use a mobile hotspot and configure the Camera to test its functionality.

Here are steps for using a mobile hotspot to test the Camera’s configuration:

Preparation: We suggest having two phones. Use one phone (Phone A) to create a hotspot and use another phone (Phone B) to download the Tapo app and complete the setup process.

Steps:

1. On Phone A, disable Wi-Fi and enable only mobile data.

2. On Phone A, navigate to phone settings and access the “Personal Hotspot” or “Mobile Hotspot” option, ensuring that the “Mobile Hotspot” feature is activated. Please make sure the created hotspot operates on a 2.4GHz network.

3. Set a unique name and password for the hotspot, different from your router’s Wi-Fi, to facilitate the Camera’s connection.

4. On Phone B, download the Tapo app. Follow the app’s instructions to add the device and complete the remaining setup steps as guided by the app.

Please contact TP-Link technical support with the following information if the issue persists after the above suggestions.

1) Your TP-Link ID or cloud account.

2) The model number of your TP-Link Cam and its MAC address.

3) The model number of the host router.

4) Whether you have tried all the suggestions listed above or not. If yes, what are the results?

<p>The post Tapo Smart Camera FAQ v1 first appeared on NVR IPCAMERA SECURITY.</p>

The Avigilon AI NVR is a network security appliance that provides all of the functionality of an Avigilon Network Video Recorder with:

System Recommendations

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Uninterruptible Power Supply

Use an uninterruptible power supply (UPS) system to protect your video surveillance system hardware. A UPS system is used to protect critical equipment from mains supply problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated battery. It can also be used to power equipment during the time it takes for a standby generator to be started and synchronized.

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Camera Frame Rate

The AI NVR can provide analytics for non-analytics cameras. For optimal analytics performance, the source camera should stream a minimum of 10 frames per second (fps).

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NOTE

It is acceptable to use frame rates lower than 10 fps for LPR analytics.

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Web Browser

Basic administration settings for the AI NVR are managed through its Server Management page, which can be accessed from the ACC Client application or a web browser on a network workstation connected to the AI NVR

Supported web browsers for Windows®, Mac or mobile devices include:

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NOTE

Your web browser must be configured to accept cookies or the Server Management page will not function correctly.

It is recommended to use the latest version of any supported web browser.

Networking

When locating where to install the AI NVR in a multi-server deployment, consider the following items:

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Passwords

The first time you start the AI NVR you must create new administrator passwords for both:

Without these passwords the AI NVR can only be brought back into service by resetting it to its default state as it was when first delivered — all recorded data, updates made to the ACC Server software, and all configuration settings are lost and cannot be restored.

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Certificate Management

By default, the AI NVR is configured with a self-signed certificate, which generates a connection warning in the web browser. Organizations that deploy their own PKI can use the Certificates pane of the Server Management page to manage certificates on the device. For more information, see Manage Certificates on page 36.

Package Contents

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Ensure the package contains the following hardware:

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NOTE

North American AI NVR Premium and Premium+ models come with two sets of two power cables. One set is rated NEMA 5-15P / C19 and the other set is rated C19 / C20. Use one of these sets of two power cables to power your AI NVR Premium and Premium+ models. Do not mix and match the cables by using one cable from each set.

AI NVR Premium and Premium+ models in other regions will receive a single set of 2 power cables.

Avigilon AI NVR User Guide

Read Next : Avigilon DVR/NVR Password Reset All Model

Overview of the AI NVR Premium and Premium+ Models

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......Figure 1: Front view of AI NVR Premium and Premium+ showing information tag (accessible after removing front bezel)

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Figure 2: Front view of AI NVR Premium and Premium+ with bezel removed.

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Figure 3: Back view of the AI NVR Premium and Premium+.

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NOTE

North American AI NVR Premium and Premium+ models come with two sets of two power cables. One set is rated NEMA 5-15P / C19 and the other set is rated C19 / C20. Use one of these sets of two power cables to power your AI NVR Premium and Premium+ models. Do not mix and match the cables by using one cable from each set.

AI NVR Premium and Premium+ models in other regions will receive a single set of 2 power cables.

Overview of the AI NVR Standard Models

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Figure 4: Front view of AI NVR Standard showing information tag (accessible after removing front bezel)

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Figure 5: Front view of AI NVR Standard with bezel removed.

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Figure 6: Back view of the AI NVR Standard

Overview of the AI NVR Value Models

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Figure 7: Front view of AI NVR Value showing information tag (accessible after removing front bezel).

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Figure 8: Front view of AI NVR Value with bezel removed.

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Figure 9: Back view of the AI NVR Value

NIC Teaming for Network Resiliency

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To further increase network resilience, it is recommended to use network interface controller (NIC) teaming with the AI NVR network connections. This can be set up using the Server Management page.

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TIP

The AI NVR supports three types of NIC teaming. For more information, see NIC Teaming Modes below.

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NIC Teaming Modes

The AI NVR supports three types of NIC teaming: Active Backup, Dynamic Link Aggregation (IEEE 802.3ad), and Adaptive Load Balancing.

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Active Backup

In this mode, one port out of the teamed network ports is designated as the primary port, and the others are set as the backup ports. While the primary network port is functioning properly, the backup ports will not be used. In the event that the primary network port fails, the backup network ports will take over. Both network ports work as unique virtual network interfaces with a single mac address visible to other network devices.

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Dynamic Link Aggregation (IEEE 802.3ad)

In this mode, all of the teamed network ports will be aggregated into a single connection that has a combined bandwidth equal to the sum of all the teamed port’s individual bandwidth. All teamed network ports will be utilized simultaneously while in this mode and all devices using the teamed ports will operate at the same speed and duplex. If one network port were to fail, then all traffic will be forced through the remaining network ports and your bandwidth will be reduced to the sum of the remaining ports’ bandwidth.

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NOTE

This mode requires a switch that can support IEEE 802.3ad Dynamic Link Aggregation, and will require some setup on that switch.

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Adaptive Load Balancing

In this mode, both network ports will be used as separate 10 Gb/s or 1 Gb/s connections, but the AI NVR will attempt to dynamically load balance the transmitted and received traffic that passes through each network port. Each network port can be connected to different network switches on the same IP subnet to increase redundancy. In the event that one network port fails, all traffic will be redirected to the working network port.

This mode provides many of the benefits of Dynamic Link Aggregation without the need for any switch configuration or support. Additionally, this mode supports network ports of different speeds (10 Gb/s and 1 Gb/s) to be teamed together.

Setting Up the AI NVR

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Install the Sliding Rack Rails and Cable Management Arm

If the AI NVR will be mounted in a server rack, install the Sliding Rack Rails and the Cable Management Arm (CMA) provided in the appliance package. Follow the procedures outlined in the Rack Installation Instructions and the CMA Installation Instructions provided in the assembly kits.

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NOTE

When rack-mounting the recorder, ensure no interference occurs from the sliding arms of adjacent equipment in the rack. Every sliding rack rail on the server rack must be aligned before you insert the recorder into the rail for a smooth installation. For more information, refer to the dimensions in your server rack design documentation.

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Install the Bezel

The bezel can be installed on the front of the recorder to help protect the hard drives against unauthorized access.

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Connect the Cables and Power On

Refer to the diagrams in the Overview section for the location of the different connectors. Make the following connections as required:

Download and Install the Latest ACC Client Software

Install the latest version of the ACC Client software (from avigilon.com/support/software) on a workstation connected to the same network on which you are going to connect the new AI NVR.

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NOTE

The first time you access the web site from which you download the software you will be prompted to register. Enter all of the required information and click Complete Registration. Your registration is automatically accepted and you will proceed to the web site.

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Connect to the AI NVR (using DHCP)

If you use DHCP to assign IP addresses in your network, the new AI NVR is immediately detected after it is connected to the security network. The ACC server software then adds it to the list of sites that is displayed in the System Explorer when you start the ACC Client.

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IMPORTANT

Save the password in a secure format and location either physically or electronically so that it can be retrieved if the password is forgotten.

5.In the Explorer right-click on the AI NVR and select Setup.

6.Click to select the server below the site you right-clicked in the previous step.

7.Click Server Management.

8.Click Trust on the certificate message that opens.

9.You are prompted to log in to the Server Management interface.

You are prompted to create a new password for the administrator user of the AI NVR operating system. Enter and confirm the new administrator password, then click Apply. It is recommended to not use the same credentials as the ACC system administrator.

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IMPORTANT

Save the password in a secure format and location either physically or electronically so that it can be retrieved if the password is forgotten.

The Dashboard panel of Server Management for the AI NVR is displayed.

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NOTE

On subsequent logins, you will need to enter the administrator username and this password when logging in to the AI NVR Server Management interface. The administrator is the only user that can log in to the Server Management interface.

To increase your network resiliency, it is recommended to use network interface controller (NIC) teaming with your network connections. For more information, see NIC Teaming for Network Resiliency on page 16.

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Connecting to the AI NVR (using Static IP)

You must use this procedure if:

Check that the appliance LED indicators display the correct status. See LED Indicators on page 48 for more information.

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IMPORTANT

By default, the AI NVR is configured with a self-signed certificate, which generates a connection warning in the web browser. Organizations that deploy their own PKI can use the Certificates pane of the Server Management page to manage certificates on the device. For more information, see Manage Certificates on page 36.

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IMPORTANT

Save the password in a secure format and location either physically or electronically so that it can be retrieved if the password is forgotten.

The Dashboard panel of the Server Management page is displayed.

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NOTE

On subsequent logins, you will need to enter the administrator username and this password when logging in to the Server Management interface. The administrator is the only user that can log in to the Server Management interface.

To increase your network resiliency, it is recommended to use network interface controller (NIC) teaming with your network connections. For more information, see NIC Teaming for Network Resiliency on page 16.

Configuring the AI NVR for the First Time

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Change the language for Server Management

Replace the default server name with a user-friendly hostname

Click Device  General  Choose your language from the drop

down Language list

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Hostname  Change the Hostname

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Set the time zone  Time  Specify the Time Zone and identify the time source in the NTP drop-down and Servers list.

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For more information, see Manage Device Settings on page 33.

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For more information about the other configuration settings in Server Management, see Using Server Management

on page 30.

If you are installing the first Avigilon appliance in your security network, you can now install the ACC Client software on a network workstation or on the computer you are using to access Server Management. For more information, see Download and Install the Latest ACC Client Software on page 19.

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Activate the ACC Software and Connect to Avigilon Cloud Services

After you have deployed your AI NVR, activate your ACC software and feature licenses and connect to Avigilon Cloud Services.

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Activate ACC Software and Feature Licenses

You can activate, deactivate, and reactivate product or feature licenses. Licenses are called Product Keys in the ACC system, and Activation IDs in the licensing portal.

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IMPORTANT

When a new server is added to or removed from a multi-server site, the existing site licenses become inactive and must be reactivated to confirm system changes. See Reactivating a License on page 25.

Printable versions of these guides are available on the Avigilon website: avigilon.com/support/software/. Once your license is activated, you can immediately use the new licensed features.

Connect to Avigilon Cloud Services (Optional)

After activating your ACC software, you can connect your ACC site to the cloud, which may require a subscription, and take advantage of the capabilities and features that provide centralized access across distributed systems.

To connect your site to Avigilon Cloud Services, see help.avigilon.com/cloud.

For information about the cloud services, see avigilon.com/support/cloud/avigilon-cloud-services.

You can start to back up the system settings for your new site in the ACC Client software after it is configured. These settings include the ACC password, and the settings for the camera connections. For more information on backing up the site and server configurations, see the Avigilon ACC Client User Guide.

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Activating a License

Once your license is activated, you can immediately use the new licensed features.

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TIP

Finish organizing your multi-server site before activating a new license to avoid reactivating the site license each time a new server is added.

Online Activation

If you have internet access, use online activation. However, if your site is large and contains hundreds of licenses, the server may time out. See Offline Activation below instead.

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1.In the New Task menu  , click Site Setup.

2.Select your new site, then click .

3.Click Add License….

4.Enter your product keys.

If you copy and paste more than one comma-separated product key, the system will format it automatically.

To remove the last product key, click Remove Last Key.

To clear all the product keys, click Clear.

5.Click Activate Now.

6.Click OK.

Offline Activation

Offline licensing involves transferring files between a computer running the ACC Client software and a computer with internet access.

In the ACC Client:

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1.In the New Task menu  , click Site Setup.

2.Select your new site, then click .

3.Click Add License….

4.Select the Manual tab.

5.Enter your product keys.

If you copy and paste more than one comma-separated product key, the system will format it automatically.

To remove the last product key, click Remove Last Key.

To clear all the product keys, click Clear.

6.Click Save File… and choose where you want to save the .key file. You can rename the file as required.

7.Copy the .key file to a computer with internet access.

In a browser:

In the ACC Client:

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Reactivating a License

FOR ENTERPRISE EDITION

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When servers are added to or removed from a site, the site licenses become inactive and must be reactivated to confirm system changes.

If you do not reactivate the affected licenses, the site will stop normal operations.

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1.In the New Task menu  , click Site Setup.

2.Click the site name, then click .

3.Click Reactivate Licenses…. If you have Internet access:

a.Click Reactivate Licenses.

b.Click OK to confirm your changes.

If you do not have Internet access:

Enabling Analytics on an AI NVR

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To enable analytics processing on the video streams from cameras connected to the ACC site to be done by the AI NVR:

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2.In the New Task menu  , click Site Setup.

3.Select a server, then click Server Analytics .

4.Select an analytics feature tab and then select the cameras to enable the feature on:

Classified Object Detection (requires ACC7-VAC licenses)

Appearance Search (requires ACC7-ENT licenses)

Face Mask Detection (requires ACC7-ENT licenses)

Face Recognition (requires ACC7-FACE licenses)

License Plate Recognition (requires ACC7-LPR licenses)

Only cameras that you have access to that have the prerequisite analytics enabled are displayed in each tab. If you do not see a tab, it could be because your site does not have the required analytics license.

5.Click in the option box next to a camera to select or deselect the camera to enable analytics processing by the AI NVR for that camera. An estimate of the resource cost is shown on the left of each camera row.

As you enable (or disable) analytics for cameras, the bars at the bottom update to display the AI NVR’s capacity. The percent usage of each analytics feature is displayed using the color of the analytics feature tab.

To exit the Server Analytics panel, click Close.

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Setting Up License Plate Recognition

Configuring LPR lanes and settings must be done on the License Plate Recognition page. If the  button doesn’t appear on the Server Setup page, ensure your LPR licenses have been activated. For more information, see Activating a License on page 24.

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Navigate back to the Server Analytics panel (  ) to view the analytics usage and remaining resource capacity of the AI NVR after setting up LPR lanes. On the Server Analytics panel, you can enable and disable LPR lanes that you have already configured, and check the remaining analytics capacity of the AI NVR.

LPR is now configured and you can add Watch Lists to your site. For more information on configuring the LPR lanes and setting up Watch Lists, see the License Plate Recognition sections in the ACC Client Help Center.

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LPR Performance Mode

You can increase the channel capacity of LPR analytics on your AI NVR by enabling LPR Performance Mode. This mode will more than double the number of LPR frames per second that can be processed simultaneously, but will limit other analytics on your AI NVR. The following analytics will be disabled when LPR Performance Mode is enabled:

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NOTE

LPR Performance mode requires ACC version 7.14.6 or higher.

To enable LPR Performance Mode:

1.Select the device in the System Explorer and click Server Management.

2.Log in to the AI NVR.

3.Navigate to the Server panel.

4.On the General pane, click the LPR Performance Mode toggle to enable or disable the feature.

Using Server Management

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Configure the AI NVR with Server Management, accessed from any ACC Client application or compatible browser on a workstation on the same network as the appliance. With Server Management you can configure the server settings.

Start backing up the system settings for the appliance after you configure it. These settings include the ACC password, and the settings for the camera connections. For more information on backing up the site and server configurations, see the Help files provided with the ACC Client software, or the Avigilon ACC Client User Guide available from the Avigilon website.

Throughout this section, the term device is used to identify the recorder.

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Open Server Management

From any network workstation with network access to the AI NVR, you can open Server Management:

Directly from the ACC Client software:

a.Start the ACC Client software.

b.Log in to the site from the System Explorer.

c.In the New Task menu  , click Site Setup.

d.Select the device in the System Explorer and click Server Management to open the device sign in page.

With a bookmark from a web browser

Use one of these methods to create the bookmark:

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NOTE

The bookmark may become invalid if the IP address of the appliance changes.

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Log out and stop the Server Management interface by clicking the log out icon on the right of the Server Management title bar.

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Server Management Dashboard

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ACC Server  Check the operating state of the ACC Server software:

System  View the AI NVR operating state:

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View system information:

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Storage  View information about the storage capacity of the device.

When storage is on a RAID array of disks, a single virtual disk and the total storage capacity is listed. Otherwise, each storage disk and its storage capacity is listed.

Click to open the Storage panel.

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Network  View information about the uplink ports on the device: the link speed and whether the link is active (up) or inactive (down). Click to open the Network panel.

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Accelerators  View status and location information about each accelerator device, such as a

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Create NIC Teams

The AI NVR supports three types of NIC teaming: Active Backup, Dynamic Link Aggregation (IEEE 802.3ad), and Adaptive Load Balancing. Decide on the teaming mode to use before creating any NIC teams. NIC Teaming Modes on page 16.

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It is recommended to have teamed network ports in the same subnet.

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The AI NVR includes the ability to identify which network port on the back panel of your unit is linked to a network port selected in the Server Management page. For more information, see Identifying your Network Ports on page 47.

After a team is created, you can edit the team options on the Teaming tab of the team’s pane, or click Remove Team

to restore the individual network port configuration.

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Manage Device Settings

On the navigation bar, click Device.

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Change the language for Server Management.

General  Choose your language from the drop down Language list

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Install the latest version of the  Upgrade  See Upgrade the Firmware on page 38.

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Change the AI NVR Administrator Password

You can only change the password, not the default administrator username for Server Management.

Remember to save the password in a secure format and location either physically or digitally so that it can be retrieved if the password is forgotten, and discard the record of the previous password.

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CAUTION

You will lose recorded video and configuration data if you forget your password. To reset the administrator password, you must reset the device to the factory default settings. For more information on performing a factory restore, see Restoring Factory Default Settings.

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CAUTION

You will lose recorded video and configuration data if you forget your password. To reset the administrator password, you must reset the device to the factory default settings. This will also format the hard drives and delete the configuration data and recorded video. For more information on performing a factory restore, see Restoring Factory Default Settings on page 1.

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CAUTION

You will lose configuration data if you forget your password. To reset the administrator password, you must reset the device to the factory default settings. This will delete the configuration data. For more information on performing a factory restore, see Restore the AI NVR to Factory Default Settings on page 51.

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Manage Time Settings

Customize how the AI NVR keeps time:

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To synchronize time with ONVIF devices (that is, non-Avigilon ONVIF cameras), you can connect to port 123 on the AI NVR to use it as an NTP server.

Once connected, Avigilon cameras will use the AI NVR as their NTP time source by default.

Select:

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NOTE

The default set of NTP servers is always present in the Servers list. However, this list is only used if NTP is enabled and not provided by your DHCP server. The default list cannot be rearranged or deleted.

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Manage Certificates

Trusted certificates are used by the device to authenticate other servers and clients to which it needs to connect, and to secure those connections. Avigilon provides a self-signed Web Certificate to secure the connection to Server Management and to the WebEndpoint service, and a set of system-level signed certificates from well-known trusted Certificate Authorities (CAs) to ensure secure connections to any needed servers. Optionally, you can provide your own certificates and CAs.

The level of security provided by the certificates included with the device should be sufficient for any organization that does not deploy a Public Key Infrastructure (PKI) on its internal servers.

The certificate management feature on the appliance controls only the appliance web certificate used by Server Management and the ACC WebEndpoint product. Within the ACC server the certificate authorities configured by this feature are only used to validate secure email servers used by the ACC Email and Central Station Monitoring features. ACC Server to ACC Server and ACC Server to ACC Client connections are not controlled or validated using the appliance certificate management feature.

For example, if your organization uses a public email server such as Google Mail, when email notifications are triggered, the ACC software accesses the Google Mail server and receives a certificate identifying the Google Mail server. The ACC software verifies the certificate by confirming the CA that signed the Google Mail certificate is from the system-level list of well-known trusted CAs, and the connection is secured.

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NOTE

The signed certificates shipped with the device are the same as those shipped with Mozilla’s browser, and are publicly available from The Debian Project. The certificates allow SSL-based applications to check for the authenticity of SSL connections. Avigilon can neither confirm nor deny whether the certificate authorities whose certificates are included with this appliance have in any way been audited for trustworthiness or RFC 3647 compliance. Full responsibility to assess them belongs to the local system administrator.

Organizations that deploy their own PKI can use the Certificates pane of Server Management to manage certificates on the device.

For example, you can:

Replace the Web Certificate

Manage the device’s Web Certificate from the Web Certificate tab on the Certificates pane. Server Management and the WebEndpoint service use this certificate to authenticate themselves to devices that connect to them. Only one Web Certificate can be active at any time.

You can replace the default Web Certificate with a custom certificate.

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IMPORTANT

When you reset the device to its factory settings (also known as a factory reset), you need to reload your custom certificate.

Obtaining a new Web Certificate is a three-step process:

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If the certificate issuer does not accept the CSR, use the certificate issuer’s preferred method to generate the CSR.

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NOTE

If the certificate file (.crt) was created with a CSR generated by the certificate issuer’s preferred method (or was not generated using the most recent CSR file on the device), repeat this step to upload the private key file.

Upload a Trusted CA Certificate

Manage signed certificates from internal CAs deployed in your organization’s internal servers from the User Certificate Authorities tab of the Certificates.

For example, an internal email server in an organization that deploys its own PKI may provide a certificate signed by a CA that is not in the set of well-known trusted CAs to the ACC software when it tries to access the mail server. The certificate cannot be verified unless a certificate signed by that CA is uploaded to the User Certificate Authorities tab of the Certificates pane.

If you are required to upload a signed certificate from a CA, complete the following steps:

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Upgrade the Firmware

Upgrade the firmware to ensure the AI NVR is operating with the latest features and bug fixes. When you upgrade the firmware, all your current settings and all recorded video are retained.

Upgrade the firmware in any of the following ways:

A subscription to the Advanced System Health feature package is required. This is the Avigilon recommended way to quickly and efficiently complete site-level upgrades. Refer to the procedure for upgrading servers in a site in the Help files provided with Avigilon Cloud Services.

Before you can upgrade or reinstall the firmware with the Server Management page, download the latest version of the firmware (.fp) file from the Avigilon Support Community.

From a workstation connected to the Internet:

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NOTE

To download firmware you must have, or create an account and be logged into the Community.

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IMPORTANT

You can cancel a firmware upgrade that is in progress only during the upload and verification phase. Click Cancel upload before the file has uploaded.

After the file is verified, the firmware upgrade automatically starts. The device will reboot several times during the upgrade. The Web UI Communication Lost message appears while the device is rebooting. When the device has rebooted, the connection to the Server Management page is restored in your web browser.

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NOTE

If an error occurs during the upload phase or the upgrade process or if the firmware becomes corrupted, you are prompted to remove the file.

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Reboot the AI NVR

You can reboot the AI NVR from Server Management:

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Manage ACC Services

On the Server panel use the:

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To…  Do this…

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Shut down all the services before you shut down the device.  Click Stop.

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Start up all the services after they have been shut down.  Click Start.

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Format the storage drive.Click Reinitialize to delete all configuration and recorded video data.

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To…  Do this…

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The version of the ACC Client software provided with the AI NVR firmware may not be the most recent. To ensure you are using the latest version of the ACC Client software for the ACC system used by your security team, see Download and Install the Latest ACC Client Software on page 19.

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IMPORTANT

These changes can only take effect after the system restarts. When you are prompted, allow the system to restart.

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Enable ACC Client Users to Archive Video