How do I integrate Hanwha IP cameras and SUNAPI with Immix?

Summary

This article details the steps to integrate Hanwha IP cameras and SUNAPI with Immix.

Integrate Hanwha with Immix

To begin the integration, a suitable port for Immix must be located.

NOTE: These are default ports only (they can be configured and may be
different to what is listed).

To find ports in Immix:

Configuring Users in Hanwha Vision for Immix

To configure users:

Video Profile

The integration has capabilities to switch between different video profiles. To switch between profiles:

Configuring a Hanwha IPC SMTP Alarm

To configure the alarm into Immix:

S# – represents the ServerID.
A# – represents the Input of Response.
E# – represents the Event Number associated with the Server Type,
e21 is defaulted to IPC Object Detection.

IPC Email Example

Subject: ObjectDetected

Sendor: S29.a1.e21@ImmixAlarms.com To: S29.a1.e21@ImmixAlarms.com

Date: 20240514-12:03:47XMailer:NFMail

https://support.immixprotect.com/hc/en-us/articles/25738891242395-Hanwha-IP-Camera-SUNAPI-Integration 4/7
XMailer: NF Mail MIME-Version: 1.0 Content-Type: multipart/mixed; boundary=594786580.1111.samsungipolis.com –594786580.1111.samsungipolis.com Content-Type: text/plain; charset=”iso-8859-1″ Content-Transfer-Encoding: 7bit ObjectDetected Time : 20240514-12:03:47 Camera IP : 192.168.1.166 Event Type : EventRule_5_CH1 –594786580.1111.samsungipolis.com Content-Type: application/octet-stream; Content-Transfer-Encoding: base64 Content-Disposition: attachment; /9j/4AAQSkZJRgABAQEAYABgAAD/2wBDABQODxIPDRQSEBIXFRQYHjIhHhwcHj0s LiQySUBMS0dARkVQWnNiUFVtVkVGZIhlbXd7gYKBTmCNl4x9lnN+gXz/2wBDARU

Enabling Digest Auth

If you are having trouble using GetConfig, enable Digest Auth for your Hanwha user.

The image below shows where to enable this:

NOTE: Ensure that the user is Admin or Full user permissions. You must
create an Immix user and assign them as an administrator. A default
admin account cannot be used.

Configuring a Hanwha IPC SMTP Event

To configure the system-based events into Immix:

Obtaining the S Number

To obtain the S number:

Configuring Devices within Immix

To configure a device within Immix:

Obtaining the ID of a Camera for Use in the Extra Value

To obtain the ID of the camera:

SSL Error Alarms

By default, the alarm receiver is configured to disallow insecure connections. To allow connections to insecure devices (no SSL, invalid cert, etc.), change the RequireCertificate config key in appsettings.json to false.

Alarms Not Decoding

By default the alarm JSON messages are saved in the file store in the same folder as any alarm footage. To diagnose decoding issues, confirm that this message is what is expected. A typical alarm message looks like the following snippet. Alarm messages always have the broadcastAction alarm.

{
“Tran”: {
“Command”: “broadcastAction”,
“Params”: {
“Params”: “eyJhY3Rpb25JZCI6InthYWNiMjdmOC1lYTcwLTRlOGEtOGE1YS03YjZiNzk5ZTliMGR9IiwiYWRkaXRpb25hbFJlc291cmNlcyI6WyJ7MDAwMDAwM
“RuntimeParams”: “eyJkZXNjcmlwdGlvbiI6Il90aHVtYl9kb3duIiwiZXZlbnRSZXNvdXJjZUlkIjoie2RhZWU5ZWIyLTEyZDYtZTUwNy00Y2MxLWM4ZmUxNG
}
}
}

A second approach is to review the service logs, as all messages (even non-alarm messages) are logged there.

How to use Wisenet cameras with exacqVision

Summary:

This article provides information on using Wisenet cameras with exacqVision.

Step By Step Guide:

Wisenet Camera Settings

Mandatory

The following settings are mandatory:

Optional

The following settings are optional:

After Adding to exacqVision

exacqVision defaults to using the Hanwha default H.264 stream (profile 2) but can be changed to H.265. This changes exacqVision to utilize the default H.265 stream on the camera (profile3).

NOTE: It is not possible to set h.265 via exacqVision on a fisheye camera.
You need to log in to the camera interface and manually change the FISHEYE
profile to H.265.

To change the default stream to H.265:

1.Navigate to the exacqVision Camera Settings page and click the Recording tab.
In the Rate Control field, the default is Constant Quality which equates to Variable Bit Rate in Hanwha cameras.

The Quality slider default of 2 sets a low cap.
1 = minimum VBR cap for that stream
10 = maximum VBR cap for that stream
For 4MP+ resolution cameras it is beneficial to increase the quality to 3 or 4; otherwise, the video may be compressed too much thus decreasing quality.

2.If needed, select a stream to add from the Multistreaming dropdown menu and click Add Stream.

NOTE: With high-resolution cameras, it is best practice to create lower
resolution live viewing streams to save on decoding and bandwidth. These
streams can be added in exacqVision on the Camera Settings page.

3.Click the Motion tab to edit motion on the camera (although exacqVision does not have all the options available that are in the Hanwha cameras).

NOTE: It is possible to add motion, including windows, without adding\
multiple points to create unique shapes.

4.Click the Analytics tab to see several options for displaying and recording data.

5.If the camera is a fisheye, click the Digital PTZ/Fisheye tab to configure the proper dewarp code.
a. Select Immervision from the first dropdown menu.

b. Select the proper code from the second dropdown menu.

Refer to the following article for Hanwha Fisheye Lens Codes: Immervision Fisheye Dewarp Lens Codes

c. Select how the camera is mounted for proper dewarping from the third dropdown menu.

NOTE: Many of Hanwha’s fisheye cameras can use additional camera side dewarp
channels. These should be created first before the camera is added to
exacqVision, so they are identified and configurable inside of exacqVision.
These channels have no motion detection so they either need to record 24/7
or be used for live video only.

NOTE: The Video tab does not exactly match what is in the camera.

Brightness = Brightness
Contrast = Contrast
Saturation = Color Level in the camera
Wide Dynamic Range = controls SSDR in the camera
Video Mask = controls the camera’s Privacy Areas

Searching AI Metadata

To search AI metadata:

1.From the exacqVision home page, click the Search () icon in the top left corner of the screen.

2.Expand the camera tree then select the camera and the analytic metadata associated with it.

3.Select the Search Range to search for then click Search.

4.Click the Paper () icon to view the raw metadata.

A pane to the right of the video will appear with the raw data of that time.

5.Check the Show Filters checkbox to filter data.

6.In the pane to the left of the video, check the checkboxes to filter.

7. Click Save then click the Search button again.

NOTE: Save filters can be selected from the dropdown menu at the top.

8.If certain overlays for the metadata need to be hidden, click the Green () icon and select which overlays should be hidden.

Creating Events Based on Analytics

NOTE: The analytics must be configured in the camera first. Once done and the
camera is added to exacqVision, disable and re-enable the camera.

To create events based on analytics:

Monitoring Analytic Events

To monitor analytic events, follow the steps in the Creating Events Based on Analytics section. However, use Event Monitoring instead of Event Linking.

Special Considerations

Take the following into consideration when setting up a camera:

Optional Common Camera Settings

The following camera settings are optional:

Verint recorders using different FPS for normal and event recording

Summary:

When a Hanwha camera is registered to a Verint NVR, the use of different FPS can be engaged on the NVR

Explanation of Behavior:

Resolution:

• Firmware can be easily updated via the NVRs web interface, the NVRs monitor/mouse interface, Wisenet Device Manager, or Wisenet Viewer. The process takes approximately 5 minutes.

• The way Verint operates is that the recorder will dictate the camera’s FPS, and changing the video profile on the camera, by default, momentarily drops and reestablishs the connections.

How to add a Wisenet camera to Genetec Security Center 5.9

Summary:

This article provides instructions for adding a Wisenet camera to Genetec Security Center 5.9 and the additional steps needed if the camera has a fisheye lens.

Step By Step Guide:

To add a Wisenet camera to Genetec Security Center 5.9:

1.Open Wisenet Device Manager.

2.Double-click your camera to load the camera’s webpage.

3.Enter and confirm your new password, then click Apply.

NOTE: If a password has already been configured and you need to default
the camera, press and hold the Reset button for 5-10 seconds.

.

4.From the Genetec Config Tool application, click the Video icon.

5.Right-click Archiver and select Unit enrolment.

6.Click Manual add then select Hanwha Techwin from the Manufacturer dropdown menu, select Wisenet from the Product type dropdown menu, and enter the IP address of the camera.

NOTE: You can find the IP address of the camera in the Wisenet Device
Manager results screen. Click Add and close to enroll the camera.

TIP: If you see a Bad logon error, move your mouse over the text and an Add button will appear.

Enter the username and password of the camera then click the Add button.

After a few moments the status should change to Added.

.

NOTE: Sometimes the status in Genetec sticks on Bad logon. To resolve this
issue, click Clear All at the bottom of Unit enrollment and add the camera
again. The camera has now been added to Genetec Security Center 5.9.

Configuring a Fisheye Camera

The following additional steps are required if the camera has a fisheye lens:

1.From the Video tab, select the newly added camera under Archiver then click Hardware and edit the Lens type.

2.Select your Camera position from the dropdown menu.

NOTE: Genetec may not automatically pick the correct lens type and
could fail to calibrate.

3.Select the correct Lens Type from the dropdown menu.

4.Click Ok and Apply at the bottom of the page to save changes.
The fisheye camera settings are now complete.

Viewing the Newly Added Camera

To view the newly added camera:

1.Open the Security Desk application from the Windows Start menu.

2.Log in and and select Monitoring.

3.Double-click the newly added camera to see live video.

4.Use the scroll wheel on the mouse or click the Viewing Mode icon to manipulate the image.

Genetec – Adding a Hanwha Camera to Genetec 5.7 or later

Summary:

This article will provide a step-by-step guide for adding a Wisenet camera to Genetec.

Step By Step Guide:

1. Open the Config Tool (Figure 1)

Figure 1

2. Click on the green plus symbol (Figure 2)

3. Select Video Unit (Figure 2)

Figure 2

4. Select Hanwha as the manufacturer (Figure 3)

5. The IP Address can be a single device or a range of devices. (Figure 3)

6. Provide the proper credentials and click “Add and close” or “Add.” Then, repeat for further units. (Figure 3)

Figure 3

7. Once added to the system, you will be able to view the stream from the Video Unit (Figure 4)

Figure 4

How do calibrate a Hanwha Fisheye Camera for use on a Genetec VMS?

Applies to Models: XNF, SNF, and QNF Series Cameras

Summary:

This article describes how to add a Hanwha Fisheye camera to Genetec, by set a lens code and calibrate the camera.

Note: The lens code will be determined by the model.
See this article for a complete list of codes.

Step By Step Guide:

1. Open the Config Tool, go to Video Unit.

2. Select the Video Unit in question.

.

3. Select the Hardware Tab of the Fisheye camera to be configured.

4. Set the Lens Type to Panamorph.

.

5. Click the Pencil to the right of the Panamorph dropdown.

.

6. Set the orientation to either ceiling or wall.

7. Select the proper Lens Type  from the list (See De-warp Code article link below.)

8. Click calibrate once the code is registered.

Note: If it fails check the motion detection tab for an improperly configured Event or
Motion Schedule.

Click here for Immervision De-warping codes

.

<p>The post How to use Wisenet cameras with 3rd party VMS first appeared on NVR IPCAMERA SECURITY.</p>

This article is for the Arlo Secure experience with Library. If you have the Arlo Secure experience with Feed, visit: How to set up Arlo Cameras – Arlo Secure 4.0

This article applies to Arlo Ultra, Arlo Ultra 2, Arlo Pro 3, Arlo Pro 4, and Arlo Essential Wire-Free series cameras. To connect and install other Arlo devices, visit the links under: Set up other Arlo devices

For the best results use the Arlo Secure App for Arlo camera setup.

An Arlo SmartHub or Base Station is required for Arlo Pro 3, Arlo Ultra, and Arlo Ultra 2 cameras. To check compatibility, visit: Arlo SmartHub and Base Station Compatibility

An Arlo SmartHub or Base Station is optional for Arlo Pro 4 and Arlo Essential wire-free series cameras. For more information, visit: What are the benefits of using an Arlo SmartHub or Base Station?

To set up your camera using a SmartHub or Base Station:

Note: Arlo Ultra, Ultra 2, and Pro 3 must be installed using an Arlo SmartHub or Base Station.

Note: If an Arlo SmartHub or Base Station is not installed, tap Add New SmartHub.

Plug the Ethernet Cable into your SmartHub or Base Station and tap Continue.

Plug the AC adapter into the wall outlet, make sure the lights on the Arlo SmartHub or Base Station turn on, and tap Continue.

If you have trouble connecting the Arlo SmartHub or Base Station, visit: Arlo can’t discover my SmartHub or Base Station during installation; what do I do?

Note: Make sure the camera is within 3 to 6 feet of your Arlo SmartHub or Base Station during the setup process. Avoid placing the camera within close proximity to other Wi-Fi devices to avoid signal interference during the setup process.
If the search is taking too long, tap Manually Pair Device. Press the Sync button on the camera and tap Continue.

To set up Arlo Pro 4 or Arlo Essential wire-free cameras directly to your Wi-Fi:

How to set up Arlo Cameras – Arlo Secure 4.0

This article applies to:

VMC5040  VMC4040P  VMC4041P  VMC4050P  VMC4060P  VMC2020  VMC2030  VMC2032

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How to set up Arlo Cameras

This article applies to Arlo Ultra, Arlo Ultra 2, Arlo Pro 3, Arlo Pro 4, Arlo Pro 5S, and Arlo Essential Wire-Free series cameras. To connect and install other Arlo devices, visit the links under: Set up other Arlo devices

Need Help?

If you need help installing your new Arlo device, you can reach Arlo Support via the Need Help? button in the Arlo Secure App or on my.arlo.com.

Notes:

An Arlo SmartHub or Base Station is required for Arlo Pro 3, Arlo Ultra, and Arlo Ultra 2 cameras.

An Arlo SmartHub or Base Station is optional for Arlo Pro 4, Pro 5S, and Arlo Essential Wire-Free series cameras.

Arlo SecureLink is a technology that uses the sub-GHz wireless communication to communicate between Arlo devices. The Arlo Security Keypad Sensor Hub uses Arlo SecureLink to talk with devices such as the Arlo All-in-One Sensor and the Arlo Pro 5S Camera.

To set up an Arlo camera with an Arlo SmartHub or Base Station:

Note: Arlo Ultra, Arlo Ultra 2, and Arlo Pro 3 must use an Arlo SmartHub or Base Station.

1.Launch the Arlo Secure App.

2.Tap Devices.
Note: Make sure the correct Location where you want to add the camera is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

3.Tap .

4.Tap Cameras.

5.Tap Ultra, Pro, or Essential.

6.Select your camera.

7.Select an Arlo SmartHub or Arlo Base Station.
Note: If an Arlo SmartHub or Base Station is not installed, tap Add New SmartHub.
Plug the Ethernet Cable into your Arlo SmartHub or Base Station and tap Continue.
Plug the AC adapter into the wall outlet, make sure the LEDs on the Arlo SmartHub or Base Station turn on, and tap Continue.
If you have trouble connecting the SmartHub or Base Station, visit: Arlo can’t discover my SmartHub or Base Station during installation; what do I do?

8.Insert the battery into the camera, and tap Continue.
Arlo will begin looking for your camera.
Make sure the camera is within 3 to 6 feet of your Arlo SmartHub or Base Station during the setup process.
Avoid placing the camera within close proximity to other Wi-Fi devices to avoid signal interference during the setup process.
If the search is taking too long, tap Manually Pair Device.
Press the Sync button on the camera and tap Continue.

9.Name your Arlo camera and tap Continue.

10.Position your Arlo camera and tap Continue.

11.Tap Finish.
Note: Your camera will be added to Arm Away mode after installation where Motion Detection, Recording, Variable Length recording is enabled. For more information, visit About Arlo Routines, Modes, Rules, and Automations

To set up Arlo Pro 4, Arlo Pro 5S, or Arlo Essential wire-free camera directly to your Wi-Fi router:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap .

4.Tap Pro or Essential.

5.Select your camera.

6.Select Connect without SmartHub and tap Continue.

7.Check your mobile device settings to ensure you are connected to a 2.4 GHz network.
Note: Arlo Pro 5S cameras work with 2.4 GHz and 5 GHz frequency bands after installation is complete on 2.4 GHz. For more information, visit: How does the Arlo Pro 5S Camera use 5GHz Wi-Fi networks?

8.Return to the Arlo Secure App and tap Continue.

9.Enter your Wi-Fi SSID (Network Name) and Password.

10.Tap Continue.

11.For Arlo Essential wire-free cameras:
Press and hold the Sync button on the bottom of the camera for two seconds.

12.For Arlo Pro 4 and Arlo Pro 5S:
Insert the battery into the camera and tap Continue.
When the LED on the front of the camera is blinking blue, tap Continue.
If the LED is not blinking blue, tap LED is not blinking blue.
Press and hold the Sync button on the inside of the camera and tap Continue.
When the LED begins blinking blue, tap Continue.

13.Hold the QR code about four to six inches in front of your Arlo camera.

14.When you hear a chime, tap Continue.
Note: If you are having trouble, visit: My Arlo camera will not scan the QR code during setup

15.Arlo will begin looking for your camera.
Make sure the camera is within 3 to 6 feet of your Wi-Fi router during the setup process.
Avoid placing the camera within close proximity to other Wi-Fi devices to avoid signal interference during the setup process.

16.Name your Arlo camera and tap Continue.

17.Position your Arlo camera and tap Continue.

18.Tap Finish.
Note: Your camera will be added to Arm Away mode after installation where Motion Detection, Recording, Variable Length recording is enabled. For more information, visit About Arlo Routines, Modes, Rules, and Automations

To set up other Arlo devices, visit:

For more information, visit:

To troubleshoot setup issues, visit:

How to set up the Arlo Pro and Pro 2 Camera – Arlo Secure 4.0

This article applies to:

VMC4030P  VMC4030

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How to set up the Arlo Pro and Pro 2 Camera

The following instructions apply to setting up the Arlo Pro or Arlo Pro 2 camera. To setup other Arlo camera models, visit: How to set up Arlo Cameras – Arlo Secure 4.0

To complete the Arlo Pro or Arlo Pro 2 setup process, you will need an Arlo SmartHub or Base Station. Install the Arlo SmartHub or Base Station first before installing your cameras. For more information, visit: How do I connect my Arlo SmartHub or Base Station to the Internet? – Arlo Secure 4.0

If you are setting up multiple cameras, only sync one camera at a time.

To set up an Arlo Pro or Pro 2 Camera:

1.Launch the Arlo Secure App.

2.Tap Devices.
Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

3.Tap .

4.Tap Cameras.

5.Tap Pro.

6.Tap Pro 2 or Pro.

7.Select an Arlo SmartHub or Arlo Base Station. If only one Arlo SmartHub or Base Station is installed, tap Continue when Arlo has detected the device.
Note: If an Arlo SmartHub or Base Station is not installed, tap Add New SmartHub.
Plug the Ethernet Cable into your Arlo SmartHub or Base Station and tap Continue.
Plug the AC adapter into the wall outlet, make sure the LEDs on the Arlo SmartHub or Base Station illuminate, and tap Continue.
If you have trouble connecting the Arlo SmartHub or Base Station, visit: Arlo can’t discover my SmartHub or Base Station during installation; what do I do?

8.Insert the battery into the camera, and tap Continue.
Unlock the battery compartment by pressing the latch button and pulling back gently.
Insert the battery as shown and close the battery door.

9.Press the Sync button on the camera for about two seconds and then release the button.

10.When the LED on the camera is blinking Blue, tap Continue.

11.Arlo will begin looking for your camera.
Note: Make sure the camera is within 3 to 6 feet of your Arlo SmartHub or Base Station during the setup process. Avoid placing the camera within close proximity to other Wi-Fi devices to avoid signal interference during the setup process.
If the search is taking too long, tap Manually Pair Device. Press the Sync button on the camera and tap Continue.

12.Name your Arlo camera and tap Continue.

13.Position your Arlo camera and tap Continue.

14.Tap Finish.
Note: Your camera will be added to the  Arm Away mode after installation. Motion Detection, Recording, Variable Length recording are enabled. For more information, visit: About Arlo Routines, Modes, Rules, and Automations

How to set up the Arlo Wire-Free Camera – Arlo Secure 4.0

This article applies to:

VMC3030

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How to set up the Arlo Wire-Free Camera

The following instructions apply to setting up the original Arlo Wire-Free Camera (VMC3030). To setup other Arlo camera models, visit: How to set up Arlo Cameras – Arlo Secure 4.0

To set up the Arlo Wire-Free Camera:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap .

4.Tap Cameras.

5.Tap Others.

6.Tap Arlo.

7.Select an Arlo SmartHub or Arlo Base Station or tap Continue if only one Arlo SmartHub or Arlo Base Station is installed.
Note: If an Arlo SmartHub or Arlo Base Station is not installed, tap Add New Base Station.
Plug the Ethernet Cable into your Arlo SmartHub or Arlo Base Station and tap Continue.
Plug the AC adapter into the wall outlet, make sure the LEDs on the Arlo SmartHub or Arlo Base Station illuminate, and tap Continue.
If you have trouble connecting the Arlo SmartHub or Arlo Base Station, visit: Arlo can’t discover my SmartHub or Base Station during installation; what do I do?

8.Insert the batteries into the camera:

Unlock the battery compartment by sliding and holding the latch.

Insert the batteries as shown and close the battery door.

How to set up the Arlo Essential Indoor Camera – Arlo Secure 4.0

This article applies to:

VMC2040

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How to set up the Arlo Essential Indoor Camera

For best results, use the Arlo Secure App for Arlo Essential Indoor Camera setup.

An Arlo SmartHub or Base Station is optional.

Need Help?

If you need help installing your new Arlo device, you can reach Arlo Support via the Need Help? button in the Arlo Secure App or on my.arlo.com.

To set up the Arlo Essential Indoor Camera directly to your Wi-Fi router:

1.Launch the Arlo Secure App.

2.Tap Devices.
Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

3.Tap .

4.Tap Cameras.

5.Tap Essential.

6.Tap Essential Indoor Camera.

7.Review the Meet your Arlo Essential Indoor Camera screen and tap Continue.

8.Find a location to place the camera that is near an outlet and within range of your Wi-Fi network.

9.Tap Continue.

10.Select Connect without SmartHub and tap Continue.

11.Check your mobile device settings to ensure you are connected to a 2.4 GHz network.

12.Return to the Arlo Secure App and tap Continue.

13.Enter your Wi-Fi SSID (network name) and Password.

14.Tap Continue.

15.Use the provided cable and power adapter to connect to an outlet, then plug the micro-USB portion of the cable into your camera.

16.Once the Privacy Shield on the camera opens, tap Continue.

17.Press the Sync button on the camera.

18.When the LED on the front of the camera is flashing blue, tap Continue.

19.Hold the QR code about four to six inches in front of your Arlo camera.
When you hear a chime, tap Continue.
If you are having trouble, visit: My Arlo camera will not scan the QR code during setup

20.Arlo will begin looking for your camera.
After the camera is found, name your Arlo camera and tap Continue.

21.Position your Arlo camera and tap Continue.

To set up the Arlo Essential Indoor Camera with an Arlo SmartHub or Base Station:

1.Launch the Arlo Secure App.

2.Tap Devices.
Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

3.Tap .

4.Tap Cameras.

5.Tap Essential.

6.Tap Essential Indoor Camera.

7.Review the Meet your Arlo Essential Indoor Camera screen and tap Continue.

8.Find a location to place the camera that is near an outlet and within range of your Wi-Fi network.

9.Tap Continue.

10.Tap Continue to add your device to the Arlo SmartHub or Base Station.

11.Use the provided cable and power adapter to connect to an outlet, then plug the micro-USB portion of the cable into your camera.

12.Once the Privacy Shield on the camera opens, tap Continue.

13.Press the Sync button on the camera.

14.When the LED on the front of the camera is flashing blue, tap Continue.

15.Follow the in-app instructions to complete the setup.

How do I set up my Arlo Go 2 Camera? – Arlo Secure 4.0

This article applies to:

VML2030

This article is for the  Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How do I set up my Arlo Go 2 Camera?

Arlo Go 2 gives you the flexibility of using 2.4 GHz Wi-Fi or LTE for connectivity. You can also use LTE as a backup in case your Wi-Fi internet connection is interrupted.

Note: When using both 2.4 GHz Wi-Fi and LTE mode, Wi-Fi will always be the primary mode of connection.

Arlo Go 2 works with the same Arlo Secure App as all other Arlo cameras and devices. However, to connect your Go 2 camera to the mobile network, an activated SIM card with a mobile data plan must be inserted into the camera.

Note: We recommend that you charge the battery before mounting your camera. Your camera LED indicator light will blink amber if your battery needs charging. The indoor charging cable that came with your camera works with most power adapters.

Need Help?

If you need help installing your new Arlo device, you can reach Arlo Support via the Need Help? button in the Arlo Secure App or on my.arlo.com.

To set up your Arlo Go 2 camera using LTE only:

1.Launch the Arlo Secure App.

2.Tap Devices.
Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

3.Tap .

4.Tap Cameras.

5.Tap Go 2.

6.Tap Continue.

7.Follow the instructions for installing your SIM card as shown on the Arlo Secure App and tap Continue.
For more information, visit: How do I install a SIM card in my Arlo Go 2 Camera?
The LED in front of your camera should blink blue. If the LED is not blinking blue, press the Sync button on the inside of your camera.

8.Tap Continue.

9.Hold the QR code in the Arlo Secure App, 4 to 6 inches in front of your camera.
You should hear a chime from your Arlo device. If you didn’t hear a chime, visit: My Arlo camera will not scan the QR code during setup

10.Tap Continue.

11.Name your Arlo camera and tap Continue.

12.Position your Arlo camera and tap Continue.

13.Tap Finish.

To set up your Arlo Go 2 camera with Wi-Fi:

Note: Before setting up your Arlo Go 2, make sure that your mobile device is connected to a Wi-Fi network. For more information, visit: How do I connect my mobile device to a 2.4 GHz Wi-Fi network to set up my Arlo camera?

1.Launch the Arlo Secure App.

2.Tap Devices.
Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

3.Tap .

4.Tap Cameras.

5.Tap Go 2.

6.Tap Set Up with Wi-Fi.

7.Follow the instructions for installing your SIM card as shown in the Arlo Secure App and tap Continue.
Note: You may skip this step if you are not using a SIM card.
The LED in front of your camera should blink blue. If the LED is not blinking blue, press the Sync button on the inside of your camera.

8.Tap Continue.

9.Verify your mobile device is connected to a 2.4 GHz Wi-Fi network and tap Continue.

10.Enter your Wi-Fi credentials, then tap Continue.

11.Hold the QR code in the Arlo Secure App, 4 to 6 inches in front of your camera.
You should hear a chime from your Arlo device. If you didn’t hear a chime, visit: My Arlo camera will not scan the QR code during setup

12.Tap Continue.

13.Name your Arlo camera and tap Continue.

14.Position your Arlo camera and tap Continue.

15.Tap Finish.

If the Arlo Go 2 camera is installed too far from your Wi-Fi router, it may cause the battery to drain quicker. For more information, visit: How do I control whether my Go 2 Camera connects to Mobile or Wi-Fi?

<p>The post How to set up Arlo Cameras first appeared on NVR IPCAMERA SECURITY.</p>

The interface of iCam365 app for Android and iPhone is slightly different, I will post separate guides for Android and iPhone so that you can follow our guide to connect and use iCam365 cameras exactly.

iCam365 camera Complete Guide

Connect iCam365 camera

Download iCam365 app

Use the “Scan” function on the mobile phone to scan the QR code to download and install the iCam365 APP.

Login iCam365 app

You need to register iCam365 account and login to use iCam365 camera.

Connect power supply

Connect the device to the power supply.
Keep it connected for about 1 minute until hearing a prompt sound.

Add iCam365 camera

There are 3 ways to connect iCam365 camera, we recommend to use ‘Scan code to add a device’ to connect camera.

Click the + icon, then scan the QR code on the iCam365 camera, the QR code is usually on the bottom or back of the camera. iCam365 APP will show the recommended way to add.

Please let the camera close to the router, and then connect the camera.

Select Connection Mode

If the QR code on the iCam365 camera is missing or not recognized, you can manually select the add method to connect the camera.

1. Click Add by type in the top right corner, select Surveillance camera, select WiFi camera.

2. Then you can choose Quickly add, Scan code to add a device and Add a device by wired network.

Quickly add – Android

Add a camera via the AP hotspot connected to the iCam365 camera.

When the ‘Camera startup is complete, waiting for network to be added‘ voice, you can start to connect iCam365 camera, if there is no voice, please reset iCam365 camera.

1. Select Quickly add, click Next > I know

2. Click CHOOSE, click the icon to select your wifi and enter your wifi password, then click NEXT.

Can’t search iCam365 camera?

Please connect iCam365 hotspot wifi manually, wifi name: AICAM_xxxxxxxxxxx.

Can’t find iCam365 hotspot wifi?
Please reset iCam365 camera.

3. After you click JOIN, your phone will automatically connect to iCam365 camera’s hotspot wifi, then wait for iCam365 camera to connect to your wifi.

After successful connection, set the camera name and you can start using iCam365 camera.

Scan code to add

Scan QR code on your mobile phone to add a iCam365 camera to pair WiFi.

When the ‘Camera startup is complete, waiting for network to be added‘ voice, you can start to connect iCam365 camera, if there is no voice, please reset iCam365 camera.

1. Select Scan code to add a device, click Next, select your wifi and enter your wifi password and click Next.

2. Let iCam365 camera scan the QR code displayed by APP, Distance 10-30 cm (3 – 11in).

3. When the iCam365 camera emits the ‘Scan QR code successfully‘ voice, click NEXT and wait for the camera to connect to wifi.

After successful connection, set the camera name and you can start using iCam365 camera.

iCam365 camera can’t scan QR code?
Please check the Common Problem

Share Camera

You can share iCam365 camera to your family or friends.

Share the account to enjoy the permission to watch the live broadcast, intercom permission, control the rotation of the PTZ. and view video replay privileges

1.Click Share > Add new sharing, then enter your family or friend’s email or cell phone number.

2.After sharing, a sharing message will be sent to the email or number you entered, register and login to iCam365 APP and you can start using the camera.

In the sharing screen, you can click the icon on the right to delete the shared users.

Setup Recording

Before setting up the recording, you need to insert the memory card to make the recording function available.

1. Insert the memory card into the iCam365 camera, then enter the Memory card interface to see if the camera reads the memory card.

Note: When replacing or removing the card, please cut off the power first to avoid card damage and data loss.

2. Click Video recording settinas, you can set the recording mode and definition here.

· All-day video recording : Uninterrupted continuous video recording

· Event video recording : Record a video when an event is detected

· Turn off : The device will stop recording a video after turn-off

Video Definition: The higher the storage resolution, the clearer the recorded video will be, while the more storage capacity taken up and the less the total recording time. Please choose the storage resolution according to your own situation.

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See also  iCam365 Camera (Buyer’s Guide)

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View Video

Click the video icon to view the video, the time with color means there is recording at the current time.

Setup Detection

1. Click Detection settings and select the detection sensitivity. You can also set the Detection area.

Detection area: Increase or decrease the area by clicking on the screen,The red area is the monitoring alarm area, and the full screen will be detected after reset:

2. Click Notification settings, open Turn on notification and Motion detected to detect and receive alarm notifications.

In order to receive the alarm notification in time, it is recommended to set the Notification interval to 1 minute.

Warning voice

Turn on the Warning voice message, when the iCam365 camera detects an intruder, the camera will send a warning voice to scare off the intruder.

Setup Intelligent tracking

Turn on Intelligent tracking, when iCam365 camera detects human or pet movement, the camera will track the movement of the object.

Alarm message

By clicking on the icon, you can view the Alarm message, and by clicking on the message, you can view the details.

Lighting and night vision

In the Lighting and night vision screen, you can set the light lamp and Night vision mode.

White light lamp

· Automatic: The white light lamp is turned on when an event is found at night, and automatically turns off after the event is over.

Night vision mode

· Automatic ：When the light is poor, the infrared night vision mode is automatically turned on.

· Always in the night vision mode ： Suitable for a dim-lighted environment

· Turn off the night vision mode ：Suitable for an environment where the light is always bright

Reset iCam365 camera

1.Turn on the power and wait for the camera to start

2.Press and hold the reset button (about 5 seconds) until the camera sounds a voice prompt

Function Description

Function	Description
Real-time and Playback	Click the screen on the device to enter the device real-time page to view the real-time camera screen. You can also switch to Playback to view the historical video. The recording can be divided into event recording and round-the-clock recording. You can select the recording mode as required.
Alert	The device will push an Alert message when it detects any movement or sound. You can select the type of Alert message to be received on the setting
Pan/tilt head and talk	On the real-time page, you can adjust the orientation of the remote camera through the disk of its pan/tilt head, or push and hold the microphone to send voice to the remote camera.
Sharing	Enter the mobile phone number of your family member on the Sharing page. The shared people shall download the APP and register. Each device can be shared by up to 10 accounts. The shared people can view the live video, talk to the camera and view the video through the pan/tilt head, but he/she cannot make settings
Alarm	Ilt gives the voice and light alarm when detecting a movement event or a manlike shape event (purchase separately). You can also customize the voice
Setting management	Click‘’on the home page or click “” on the real-time page to enter the setting management. On the setting page, you can modify device names, purchase services, share devices, access Store Settings, Screen Settings and other Settings.
Binocular camera	If you are purchasing a binocular camera, the following function are currently supported: 1. supports the Picture-in-Picture display. You can click Picture-in-Picture to enable or disable the function. 2. supports the switch between the small picture and the big picture. Click the long shot or close shot or small picture to switch. 3. its Playback function also supports the switch between the small picture and big picture and enabling/disabling of the small picture window.

iCam365 Camera Troubleshooting

You can find here how to fix iCam365 camera can’t connect to wifi, offline and not working problems.

How to fix not connecting to iCam365 camera?

Fix can’t connect to wifi

iCam365 camera can not connect to wifi usually caused by the following problems, you can follow the guide below to fix the problem of not connecting to wifi.

1. Make sure the iCam365 camera is currently in waiting connection mode.

· After the camera is powered on, wait for the camera to start up (about 30 seconds), the camera will send out a voice prompt ‘Camera start up is complete, waiting for the network to be added’.

· No voice prompt, please reset the iCam365 camera

2. Make sure iCam365 camera supports your wifi.

iCam365 camera only supports 2.4Ghz wifi, wifi name and password support English, alphabet and numbers.

3. Please put the camera next to the router, and then connect the camera

4. Make sure your wifi password is correct

5. Change the mode to connect to iCam365 camera

iCam365 supports two modes of camera connection.

· The camera can not scan the QR code, please try to use Quickly add.

· If you can’t connect to AP hotspot, please try Scan code to add.

6. Reboot the router, sometimes the router fails to connect to the new device.

Voice Troubleshooting

If the above problem can not fix the wifi connection problem, please follow the iCam365 camera’s voice prompts to fix the problem.

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See also  How To Setup iCam365 camera（Complete Manual Guide）

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Voice: Router connection failed, please reconfigure the network

It means iCam365 camera can’t connect to wifi, please check your wifi information and reset the camera to reconnect.

Voice: Receiving wifi information, connecting to server

It means iCam365 camera can’t connect to the internet, maybe the camera is too far away from the router, please get closer to the router.

Voice: Please program the ID number.

This may be a Chinese voice, iCam365 camera does not program ID, can not use.
We suggest you to return the camera directly, or contact your seller for support, you need a computer to fix this prob.

After iCam365 camera start, there is no ‘camera start up is complete, waiting for the network to add’ voice, after resetting the camera, there is no voice either.

iCam365 camera hardware failure, please return the camera.

How to fix iCam365 camera offline?

Follow these steps to fix iCam365 camera offline problem.

1.Restart the iCam365 camera

2.Reboot the router

3.Reset the iCam365 camera to reconnect.

If the above steps can fix the camera but it is often offline, then the camera may be too far away from the router, we recommend to move closer to the router.
Or please check the following issues in order:

1.Make sure the iCam365 camera has power

2.Make sure the iCam365 camera is connected to the router is normal

3.If you have changed the Wi-Fi or password, please reset the camera to reconnect

4.iCam365 camera is not too far away from the router, separated by walls or other obstructions

5.Take out the memory card, then restart the iCam365 camera, if the camera works normally, then it is the problem of memory card, please replace the memory card or format the memory card

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Common Problem

What WiFi does the iCam365 camera support?

1. The camera does not support 5G frequency WiFi, if it is connected, please switch to 2.4G frequency WiFi
2. wifi name and password are recommended to use English, English symbols and numbers, can not contain Chinese and special characters.
3. the router can not open such as AP isolation, anti-scratch, black/white list and other options to restrict WiFi access
4. The camera does not support WPA/WPA2 enterprise WiFi for the time being

Why can’t I connect iCam365 camera.

Check if the WiFi password is correct, and if the network is connected correctly, reset the camera.Add the device again when the above operation is done.
Or check iCam365 Camera Troubleshooting

How many accounts can an iCam365 camera be added to?

iCam365 camera can only be added by one account, you can share the camera to other users, up to 10 users.

Is there a computer software for iCam365?

iCam365 supports windows system, you can download iCam365 For Pc here.

Why can’t I receive iCam365 alarm messages?

1. Make sure the phone system has enabled the push permission of icam365
2. Check whether push is turned off in camera settings-Notification settings.

How many days are iCam365 alarm messages saved?

Alarm information can be stored for up to 7 days.

What memory cards does iCam365 camera support?

iCam365 camera supports minimum class10,4-128G memory card.
It is recommended to choose Samsung or Sandisk memory card, poor memory card will cause recording problems or cause the camera not work properly.

The video cannot be playback?

The recording is divided into event recording and round-the-clock recording. Event recording:
The camera records the triggering event until its end. It keeps recording if the event keeps triggering it.

Round-the-clock recording: The camera records round the clock.
The round-the-clock recording will occupy a huge space of the memory card. Please select the recording mode as required.The path setting of the recording mode: Setting-> Memory card -> Recordina mode

How should I download the video to my mobile phone?

1. Click the Recording button “ ” while viewing the playback video.
2. Click the Stop button” ” when the playback is finished, and the video will automatically be saved to the album.

Why iCam365 camera is offline?

First, check if the power supply and the network are normal. If they are normal, power off the camera and restart it. If the device is still offline after restarted, eliminate the camera in the APP and add it again.

Why does the iCam365 camera show no memory card?

1. The camera does not support hot-plugging. You need to power off the camera to insert the memory card. Please restart the camera.
2. If the memory card still cannot be identified after the camera is restarted, please replace it with a new card and try again.
3. If the new card still cannot be identified, the card slot may be damaged, or there is a failure in the FFC. Contact the supplier to replace the device.

What shall I do if the memory card is full?

No need to handle it manually. The camera automatically overwrites the earliest video documents when the spare space of its memory card is 500M or less.

iCam365 For PC

iCam365 For PC only has simple functions, watch live video, view footage, control rotation, voice intercom. Only in the iCam365 app can you set up the camera.

You need to add a camera in the iCam365 app and then log in to iCam365 For PC, you will be able to see the camera.

Windows

Latest version: 1.1.8.4

Historical version: 1.1.7.3

iCam365 For MAC

iCam365 only supports Windows computers, not MAC computers, but iCam365 supports rtsp, so you can use a VLC player to play live video from your iCam365 camera.

Or you can install the iCam365 APP on your MAC, the M series chipset mac supports direct APP installation.

1. Click on Flie, select Open Network, then enter the rtsp of the iCam365 camera

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<p>The post iCam365 camera Complete Guide first appeared on NVR IPCAMERA SECURITY.</p>

The Indoor Camera Pro does its job even if the Wi-Fi goes down with built-in recording and Vivint Playback DVR*—which offers limitless recording for up to 10 days. And built-in storage means faster clip retrieval and smoother video playback. See what’s happening at home, no buffering required.

The Indoor Camera Pro’s elevated night vision, field of view, and image quality create a clearer picture—day and night. Housed in a new sleek design with more flexible mounting and placement options, set up the camera nearly anywhere in your home to get the view you want. It’s next-level visibility, next-level protection.

Vivint Indoor Camera – Frequently Asked Questions

The Vivint Indoor Camera was previously known as the Ping Camera.

What is Privacy Mode?

Privacy mode allows you to temporarily disable your camera’s remote viewing and recording capabilities. While in Privacy mode, your camera will display a blue screen in your mobile app.    

Can I install a new camera or move my old one?

Normally a Vivint Smart Home Professional will install and position your Vivint Indoor Camera, but after installation you can move your cameras wherever you want. If you move your cameras or receive a new camera and would like to learn how to, see Vivint Indoor Camera – Installation Guide.

What do I do if my recording schedules aren’t working?

If your Vivint Indoor Camera’s schedules are not working, make sure that your camera is working and that the light on the front is green.

If everything is working, check and make sure that your schedules are turned on in the Recording Schedules section for your cameras.

If they still aren’t working, you may need to delete and recreate them. See Vivint Indoor Camera – Create Custom Recording Schedules.

How can I set up recording schedules for my Vivint Indoor Camera?

You’ll set up all recording schedules online. See Vivint Indoor Camera – Create Custom Recording Schedules.

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Vivint Indoor Camera – Identify LED Meanings

The Vivint Indoor Camera was previously known as the Ping Camera.

White: Connected/normal operation

No Light: Privacy mode enabled or no power

Blue: Two-way talk

Green: Ready to connect

Yellow: Rebooting

Red: Not connected to the panel

Breathing White: Connected to the panel, but not connected to the internet

Vivint Indoor Camera – Landing Page

This article serves as an information hub for the Vivint Indoor Camera. The Vivint Indoor Camera was previously known as the Ping Camera.

Important Notes

Common Issues

For more detailed information about device specifications, click here. To review Frequently Asked Questions about this device, click here.

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Vivint Indoor Camera – Offline

The Vivint Indoor Camera was previously known as the Ping Camera.

If your Vivint Indoor Camera shows it’s offline, you can take these steps to fix the issue.

Make sure the camera has power

Make sure the camera is plugged into a working outlet and the cord is securely plugged into the back of the camera.

To test the outlet, unplug the camera and plug a different device into the same outlet. If it also doesn’t receive power, try restoring power to the outlet.
Show me how

Reboot your panel

Takes 10-15 minutes.

Show me how

Restart your camera

Unplug your camera for 30 seconds, then plug it back in.

Restart your router

Unplug your router for 30 seconds, then plug it back in. If you have multiple routers or a separate modem, restart them as well.

Vivint Indoor Camera – Not Recording Clips

The Vivint Indoor Camera was previously known as the Ping Camera.

If your Vivint Indoor Camera is online and you are able to see the live feed, but it is not recording any clips, there are a few things you can check to fix the problem.

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Vivint Indoor Camera – Installation Guide

Congratulations on your new Vivint Indoor Camera (formerly called the Ping Camera)! Let’s get it set up and integrated into your system right away. This article will walk you through the process, whether you are starting off fresh, or replacing an existing camera.

Low effort
Typically takes 5-10 minutes
Must be completed at home
You will need:

Disarm your system

Open Video in New Tab

Remove your existing Vivint Indoor Camera

*Skip this section if you’re not removing an existing camera.

If you’re replacing an existing camera, delete it from the panel by tapping: Menu, Devices followed by your 4-digit PIN, Cameras (select the device you want to remove), then Delete. Once deleted from the panel, physically remove it and return as instructed by Vivint.

Open Video in New Tab

Decide where you want your new camera

Make sure it’s within 200 feet of the panel and there are as few obstructions (walls, furniture, etc.) to line of sight as possible. You can either set your camera on a flat surface or mount it to a wall. To mount the camera, use the included screws and/or drywall plugs to mount the magnetic base plate, then attach the camera to the magnetic base.

Plug in your camera

It will take just a few minutes for it to boot up.

Go to your panel settings

From the home screen, tap the three dot Menu icon in the bottom right corner, tap Devices under SMART HOME SETTINGS, then enter your 4-digit PIN.

Open Video in New Tab

Add your Vivint Indoor Camera

Tap Add new device, then tap Vivint Indoor Camera.

Open Video in New Tab

Follow the prompts on your panel

Adjust camera settings as needed

From the panel, go to Devices, Cameras, then choose your new Vivint Indoor Camera and adjust the settings as desired.

Open Video in New Tab

Not working?

Unplug the camera for 30 seconds, then plug it back in. If you need additional assistance, please contact us.

Have more questions about your Vivint Indoor Camera and how to use it?

A library of content about your device, including general information, troubleshooting, and how to’s can be found here.

Vivint Indoor Camera – Initiate 2 Way Talk from the App

The Vivint Indoor Camera was previously known as the Ping Camera.

Your Vivint Indoor Camera enables you to stay connected to your home and family, even when you are away. When viewing the live feed of your Vivint Indoor Camera, you will be able to hear what is going on in the home. If you would like to initiate the two-way talk feature from the Vivint Smart Home app, follow the steps below. 

Vivint Indoor Camera – Enable Motion Triggered Clips

The Vivint Indoor Camera was previously known as the Ping Camera.

If you would like your Vivint Indoor Camera to record a clips when motion is detected, you can enable motion triggered clips from your Vivint Smart Home app by following these steps:

Vivint Indoor Camera – Adjust Video Motion Detection

This article explains how to adjust the video motion detection settings for your Vivint Indoor Camera. The Vivint Indoor Camera was previously known as the Ping Camera.

There are three settings that directly affect the motion detection performance of your Vivint indoor camera. Below is a description of what each setting is and how to optimize them.

To learn how to adjust your video motion detection settings, follow the steps below based on your panel type.

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Vivint Indoor Camera – Enter Privacy Mode

The Vivint Indoor Camera was previously known as the Ping Camera.

Privacy mode allows you to temporarily disable your Vivint Indoor Camera’s remote viewing and recording capabilities. While in privacy mode, your camera will display a blue screen on your online account. To enter privacy mode, complete the following steps:

Vivint Indoor Camera – Test

The Vivint Indoor Camera was previously known as the Ping Camera.

When your Vivint Indoor Camera is installed and set up, you can test it to ensure it is working properly. You can test your camera from either your SkyControl panel or the Vivint Sky app. To test your camera, follow these steps:

From the SkyControl Panel

Vivint Indoor Camera – Initiate One-Touch Call Out

The Vivint Indoor Camera was previously known as the Ping Camera.

Want a quick and easy way to get in touch with your family? You can initiate the one-touch call-out feature on the Vivint Indoor Camera by following the steps below.

Vivint Indoor Camera – Delete and Re-Add

The Vivint Indoor Camera was previously known as the Ping Camera.

If your Vivint Indoor Camera camera shows as offline and you have already followed the troubleshooting steps here, you will need to delete and re-add your camera to your panel. Follow the steps below to learn how.
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Delete your Vivint Indoor Camera from your panel 

Factory reset your Vivint Indoor Camera

Get the panel ready to add your Vivint Indoor Camera

Add your Vivint Indoor Camera

Vivint Indoor Camera – Create Custom Recording Schedules

The Vivint Indoor Camera was previously known as the Ping Camera.

You can create system-triggered recording or motion-triggered recordings for your Vivint Indoor Camera.

A system triggered recording means your cameras will start recording when an event is triggered by part of your system, i.e your panel, door locks, etc.

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<p>The post Vivint Indoor Camera Setup and User Guide first appeared on NVR IPCAMERA SECURITY.</p>

With concise and fashion GUI, it supports multiple and real-time previews, QR scan, PTZ control, video capture, and recording backup. More functions are waiting for you.

Tips: Play H265 encoded format video in APP personal center album, you need iOS11 or above to support.

EseeCloud(IP Pro, VR Cam)– Remote view for 24 hours in Mobile APP.

With concise and fashion GUI, support multiple and real- time preview, QR scan, PTZ control, video capture, recording backup. More functions are waiting for you.

Tips: User manual and more software (including CMS), please go to https://eseecloud.app/download/ to download.

Fast Networking

Step:

EseeCloud Nvr User Manual

IPC Set Up

Step:

Video Detection Setup

Step 1: Enable Motion Detection

Step 2: Configure Record Plan

Video Playback

Steps:

Playback Controls:

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Video Backup

Steps:

Tips: Supports up to 32GB USB disk backup. Each recording file is packed every one hour for backup.

Access In LAN

Step 1: Network Configuration

Step 2: Connect Within LAN

Step 3: Viewing the Video

Tips: Ensure that the video recorder and computer are on the same network segment for proper connectivity.

Access In WAN

Step 1: Device Identification

Step 2: WAN Access

Step 3: Video Access

Tips: Video quality and fluency depend on the upload speed of the video recorder and download speed of the computer. Each channel requires at least 30KB/s.

Mobile Application Download and Installation

Esee Mobile Application (IP PRO) – Add Device

Step 1: Register
Step 2: Enter the device interface
Step 3: Add the device
Step 4: Added successfully. Click channel No. to get video
Step 5: Remote playback

VR-NVR USER MANUAL

Fast network

Step: Right-click the mouse in the main menu → Fast network → Choose Auto Config → Click OK. If you want to manually configure the IP address, click diagnose. If it shows a healthy network, it indicates the connection to the Internet is good. If there is a network anomaly, plz process according to the clew. (Ensure your device has accessed the network)

IPC Set UP

Preview of VR Camera

Double-click the image on the main interface—choose a different preview mode.

Video detection

Step 1: Right click mouse in main menu→System setup→Record setup→Record plan→choose motion→choose all→click Copy to→click OK to save setting

Step 2: Right click mouse in main menu→System setup→Channel setup→choose Video detection→choose motion→click Enable→Click OK

Video Playback

Step: Right click on main interface→video playback→choose “channel”→choose “record mode”→setup “search time”→click “search”, click timeline to choose time→click “playback” to check recording file.

Video Backup

Steps: Right-click the mouse in the main menu→Video backup→choose channel No.→choose Record mode→In search time, input beginning time and end time→click search, and recording will come out→choose the video which needs to be backup→click video backup.

Tips: Support 32G U disk backup maximum, recording file will be packed every one hour.

Access in LAN

Step 1: Quick Networking—check the IP address of the device.

Step 2: The correct web port needs to be put in the web port is changed, such as the web port changed to 1111, then input http://192.168.1.247:1111

Step3: Once access successful, you can get the video

Tips: Please make sure the video recorder and computer are in the same network segment.

Access in WAN

Step1: Right-click the mouse in the main menu—Quick Networking—check the ID of the device.

Step 2:

Input http://www.dvr163.com on IE browser, input ID, user name, and password, and click log in.

Step 3:

Once you access it successfully, you can get the video.

Tips:

Video quality and fluency depend on the upload speed of the video recorder and the download speed of the computer; each channel needs above 30KB.

Mobile application download and installation

No. 1: Go to http://www.dvr163.com/download/indexm.php?p=ippro in a mobile browser, enter the download page, click install to download, and install the APP.

No.2: Please scan the QR code in the manual to download the APP.

Esee mobile application (IP Pro)-Add device

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Introduction

Mobotix cameras are known for their high-quality imaging and advanced surveillance capabilities. Whether you are using them for home security or professional monitoring, understanding how to set up and use these cameras is essential. This guide will provide comprehensive instructions, tips, and insights on Mobotix camera setup and usage to ensure you get the most out of your surveillance system.

Table of Contents

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Understanding Mobotix Cameras

What Makes Mobotix Cameras Unique

Mobotix cameras stand out in the surveillance industry due to their decentralized architecture. Unlike traditional cameras, Mobotix cameras process and store data internally, reducing the need for external storage and processing power. This results in a more reliable and efficient surveillance system.

Types of Mobotix Cameras

Mobotix offers a variety of cameras designed for different applications. These include:

Unboxing Your Mobotix Camera

What’s Included

When you unbox your Mobotix camera, you will find the following items:

Initial Inspection

Before starting the installation, inspect the camera and all components for any signs of damage. Ensure that all items listed in the manual are present.

Preparing for Installation

Choosing the Right Location

Selecting the optimal location for your Mobotix camera is crucial for effective surveillance. Consider areas with clear views of the intended monitoring space, minimal obstructions, and appropriate lighting conditions.

Required Tools and Accessories

To install your Mobotix camera, you will need:

Installing Your Mobotix Camera

Mounting the Camera

Begin by securing the mounting bracket to the chosen surface using the provided screws and anchors. Attach the camera to the bracket and adjust its position as needed.

Connecting to Power

Mobotix cameras can be powered using traditional power supplies or PoE. Connect the power cable or Ethernet cable to the camera and ensure a secure connection.

Securing the Setup

Double-check all connections and ensure that the camera is firmly mounted. Avoid loose cables that could be tampered with or damaged.

Network Configuration

Connecting to Your Network

Connect the camera to your network using an Ethernet cable. Ensure the camera is within range of your router or network switch.

Configuring IP Settings

Access the camera’s web interface to configure its IP settings. Assign a static IP address to ensure consistent connectivity and avoid IP conflicts.

Setting Up the Mobotix Software

Downloading and Installing Software

Download the Mobotix software from the official website. Follow the installation instructions to set up the software on your computer or mobile device.

Initial Software Setup

Open the Mobotix software and follow the prompts to add your camera. Configure basic settings such as date, time, and camera name.

Accessing Your Camera Remotely

Remote Access Setup

To access your camera remotely, configure port forwarding on your router. This allows you to view your camera’s feed from anywhere with an internet connection.

Using Mobotix Mobile Apps

Mobotix offers mobile apps for both Android and iOS devices. Download the app, log in with your camera’s credentials, and access live feeds and recorded footage on the go.

Configuring Camera Settings

Adjusting Image Quality

Within the camera’s settings, you can adjust the image resolution, frame rate, and compression to suit your needs. Higher resolution and frame rates provide clearer images but require more storage.

Motion Detection Settings

Enable motion detection to receive alerts when movement is detected within the camera’s field of view. Configure sensitivity and detection zones to reduce false alarms.

Notifications and Alerts

Set up email or push notifications to alert you when motion is detected or other events occur. Customize the alert settings to receive timely updates.

Integrating with Other Systems

Connecting to NVRs and DVRs

Mobotix cameras can be integrated with Network Video Recorders (NVRs) and Digital Video Recorders (DVRs) for centralized storage and management of video footage.

Integration with Home Automation

Integrate your Mobotix camera with home automation systems like SmartThings or Amazon Alexa for enhanced functionality and control.

Troubleshooting Common Issues

Connectivity Problems

If you experience connectivity issues, check your network settings, cables, and power supply. Restarting the camera and router can often resolve these problems.

Image Quality Issues

Ensure the camera lens is clean and unobstructed. Adjust settings for lighting conditions and check for firmware updates that might improve performance.

Software Errors

Reinstall the Mobotix software if you encounter persistent errors. Contact Mobotix support for assistance if problems continue.

Maintenance and Upkeep

Cleaning the Camera

Regularly clean the camera lens and housing to ensure clear images. Use a soft, dry cloth to remove dust and debris.

Firmware Updates

Check for firmware updates periodically to keep your camera up to date with the latest features and security enhancements.

Regular System Checks

Perform regular checks on your camera system to ensure all components are functioning correctly. Test connections, image quality, and motion detection settings.

Advanced Features of Mobotix Cameras

Thermal Imaging

Mobotix thermal cameras detect temperature variations, useful for identifying heat sources and monitoring environments where temperature control is critical.

Advanced Analytics

Utilize advanced analytics features such as object tracking, heat mapping, and behavioral analysis to enhance your surveillance capabilities.

Audio Capabilities

Many Mobotix cameras include audio input and output, allowing for two-way communication and audio recording.

Security Best Practices

Securing Your Camera Network

Protect your surveillance network by using strong passwords, enabling encryption, and regularly updating firmware and software.

Data Encryption

Encrypt stored and transmitted data to prevent unauthorized access. Use secure protocols such as HTTPS and SSL for data transmission.

User Access Management

Limit access to your camera system to authorized users only. Assign different access levels based on roles and responsibilities.

User Guide for Everyday Use

Live Monitoring

Monitor live feeds from your Mobotix camera using the software or mobile app. Use the PTZ (pan-tilt-zoom) features to focus on specific areas of interest.

Reviewing Footage

Access recorded footage through the Mobotix software. Use search and playback functions to find and review specific events.

Exporting and Sharing Videos

Export video clips for sharing or storage using the software. Choose appropriate file formats and resolutions for your needs.

Mobotix Camera Accessories

Additional Lenses

Expand your camera’s capabilities with additional lenses for different focal lengths and viewing angles.

Mounting Options

Choose from various mounting options such as wall mounts, ceiling mounts, and pole mounts to suit your installation requirements.

External Storage Solutions

Use external storage solutions like NAS (Network Attached Storage) devices for extended video storage and backup.

Comparing Mobotix Models

Key Features of Popular Models

Compare key features of popular Mobotix camera models, such as resolution, frame rate, and special functions.

Best Use Cases for Each Model

Identify the best use cases for each Mobotix model based on features and specifications. Choose the right camera for your specific surveillance needs.

Case Studies and Applications

Real-World Examples

Explore real-world examples of Mobotix camera installations and their impact on security and surveillance.

Industry-Specific Uses

Learn how different industries utilize Mobotix cameras, from retail and healthcare to industrial and educational settings.

Customer Support and Resources

Contacting Support

Reach out to Mobotix support for assistance with technical issues, installation questions, or warranty inquiries.

Online Resources

Access online resources such as user manuals, installation guides, and troubleshooting tips on the Mobotix website.

User Communities

Join Mobotix user communities and forums to share experiences, seek advice, and stay updated on the latest developments.

FAQs

What is the warranty period for Mobotix cameras?

Mobotix cameras typically come with a three-year warranty, covering defects in materials and workmanship.

Can Mobotix cameras be integrated with third-party software?

Yes, Mobotix cameras are compatible with many third-party surveillance software solutions, allowing for flexible integration.

How do I reset my Mobotix camera to factory settings?

To reset your Mobotix camera, locate the reset button on the device, press and hold it for about 10 seconds until the camera reboots.

Are Mobotix cameras weatherproof?

Many Mobotix models are designed to be weatherproof and can withstand harsh environmental conditions, making them suitable for outdoor use.

What types of storage options are available for Mobotix cameras?

Mobotix cameras support various storage options, including internal SD cards, external NAS devices, and cloud storage solutions.

Can I view my Mobotix camera feed on my smartphone?

Yes, you can view live and recorded footage from your Mobotix camera using the Mobotix mobile app, available for both Android and iOS devices.

Conclusion

Summary of Key Points

Setting up and using Mobotix cameras involves several steps, from installation and network configuration to advanced settings and maintenance. By following this comprehensive guide, you can ensure a successful surveillance system that meets your security needs.

Final Tips

Always keep your camera firmware and software up to date, regularly check and clean your cameras, and utilize the advanced features to maximize your surveillance capabilities.

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ACH20-1B Thermal Monocular Camera: Using the App

Take some time to learn about using your thermal monocular camera through the companion Thermal Connection app.

Live View Settings

The Live View is the first screen you will see when your camera connects to the app. It includes the following features:

Digital Zoom

Zoom in on a certain part of your camera’s image to magnify details.

1.From Live View, tap .

2.Tap your preferred zoom range.

3.Tap OK to save.

Color Palette

Select your camera’s color palette for enhanced visual representations of thermal imaging.

1.From Live View, tap .

2.Tap on one of the following color palettes:

Note: Not all color palettes are suited for every situation. Select the option that best shows the thermal differences for your specific application.

Record Images & Videos

1.From Live View, tap .

2.Tap the screen to display the capture and record icons.

3.To capture images: Tap .

4.To start or stop recording videos: Tap .

Note: A blinking red dot next to a recording timer on the left of the screen indicates that your camera’s recording.

Function Settings

Enable some of your camera’s features, like the laser pointer, fire detection, or track hot and cold points.

Laser Pointer

Use the laser pointer to illuminate a point of interest with a bright spot of colored light.

 LASER RADIATION:

Exposure to laser light can cause significant damage to the eyes. Never look into the laser beam directly or through a piece of optical equipment.

After a few seconds, the laser pointer automatically turns off.

Fire Detection

Detect fires in your camera’s image with a red box surrounding the source. If enabled, you can set the fire detection sensitivity from high to low.

Hot & Cold Points

Track the hottest and lowest temperatures in your camera’s image at the same time. If enabled, your camera’s image will display a red target tracking the hottest point and a blue target tracking the lowest point.

System Settings

Customize your camera’s system settings or sign out.

Automatic Sleep Mode

Select how long your camera waits before entering sleep mode.

Automatic Shutdown

Select how long your camera waits before turning off.

Change Measurement Unit (Meter to Feet)

Change your camera’s measurement unit.

Sign Out

Disconnect your camera from the app by signing out of the app.

Restore to Default Settings

Restore your camera’s menu and app settings to its factory default settings.

ACH20-1B Thermal Monocular Camera: Troubleshooting

The following article provides some troubleshooting tips for using your thermal monocular camera.

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Camera’s image/screen is blurry.

Adjust your camera’s diopter to your eyesight. Before you begin, it is highly recommended that you adjust your camera’s diopter to your eyesight. Focusing your view will minimize eye strain and fatigue.

Camera’s Wi-Fi hotspot is not showing.

• Wait a moment for it to appear in your phone’s Wi-Fi settings.

• When enabling your camera’s hotspot in your camera’s settings, try to press  a couple more times.

• Ensure you have allowed the app to use your location, otherwise it will not be able to detect your camera’s Wi-Fi. Navigate to your phone’s settings, then open the Thermal Connection app settings, and enable Location — While Using the App.

Camera is not connecting to the app.

The Wi-Fi password is case sensitive. Make sure you enter the serial number in the same letter format, whether that is uppercase or lowercase.

Camera has disconnected from the app.

Camera’s Live View is frozen in the app.

If the Live View is frozen perform a hard close of the app, then open it again.

Digital zoom is not working.

Digital zoom will not work while your camera’s menu is open. Press  to exit the menu.

Camera is not recording images and videos.

Recording images and/or videos will not work while the menu is open or when your camera is connected to a computer. Press  to exit the menu.

Camera’s screen is black.

Restart your camera. Press and hold  to turn your camera off, and then back on.

Camera is not charging or slow to charge.

• Ensure you use the supplied micro-USB cable and that it is properly connected.
 DANGER

◦ Improper battery replacement or use may result in fire, explosion, or other hazards.

◦ Only use accessories regulated by the manufacturer. Never use the charging cable or power adapter with another product.

◦ Make sure the plug is properly connected to the power socket.

◦ DO NOT charge your camera within 2 m of flammable materials.

◦ DO NOT connect multiple devices to one power adapter. The plug in the power socket could overheat and possibly cause a fire.

• Ensure the USB Mode is set to Off.

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to USB Mode.

◦ Press  to open the setting.

◦ Press  to select Off.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

Camera’s battery keeps draining.

You can preserve your camera’s battery life in the following ways:

• Turn off any camera settings or functions that are not being used.

• Use your camera without the app. First, sign out your camera from the app, and then turn the Wi-Fi hotspot off. 

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to WiFi.

◦ Press  to open the setting.

◦ Press  to select Off.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

• Set your camera to go into automatic sleep mode after 1 minute of inactivity has passed. First set your camera’s sleep mode (Suspend Mode) to be automatic, and then set the automatic sleep mode (Auto Suspend) to 1 minute.

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to Suspend Mode.

◦ Press  to open the setting.

◦ Press  to select Automatic.

◦ Press  to confirm your setting.

◦ Press  to navigate to Auto Suspend.

◦ Press  to open the setting.

◦ Press  to select 1 Min.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

• Set your camera’s screen brightness to low.

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to Brightness.

◦ Press  to open the setting.

◦ Press  to select Low.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

• Set your camera’s automatic shutdown to 60 minutes or less. 

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to Auto Shutdown.

◦ Press  to open the setting.

◦ Press  to select 60 Mins or less.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

Camera’s image has lots of graininess or scratches.

• Turn your camera off, attach the lens cap, and allow it to rest for a few hours before using again.

• To improve your camera’s image quality set the FFC Mode to Auto. 

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to FFC.

◦ Press  to open the setting.

◦ Press  to select Auto.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

• To manually correct pixel defects in your camera’s image, set the DPC settings to Manual. 

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to DPC.

◦ Press  to open the setting.

◦ Press  to select one of the options:

· Auto: (Default) Your camera automatically calibrates defective pixels.

· Press  to start auto DPC.

· Close the lens cap until your camera signals that auto correction is complete.

· Manual: Correct the defective pixels manually.

· Press  to start DPC manually.

·  Press to switch between the X-axis and Y-axis.

· Press and hold  or  to start correction.

· Restore: DPC is restored to original state.

◦ Press  to confirm your setting.

◦ Press  the exit the menu.

ACH20-1B Thermal Monocular Camera: Frequently Asked Questions

The following FAQ answers many of the general questions about your thermal monocular camera.

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How does my thermal monocular camera work?

To improve the visibility of objects in complete darkness, haze, or tough conditions, your thermal monocular camera uses infrared sensors to detect heat given off by a person, animal, or other objects. It creates images of that radiation called thermograms, which display the relative temperatures of different objects with different shades or colors. In a thermogram, warm objects stand out in a contrast or often cooler background. It is widely used in outdoor scenarios for hunting, rescue, animal observation, and more.

Is my thermal monocular camera battery-operated or hard wired?

Your thermal monocular camera is battery-operated, however, to charge the battery you will need to connect the micro-USB cable into your camera’s USB port and the other end into a power source.

Does my thermal camera only work at night?

No. Although thermal imaging cameras are most commonly used for nighttime vision, they can also be useful in daylight. The detection of heat radiation and the high contrast of thermal imaging cameras allow you to see the outlines of (warm-blooded) animals that camouflage well in their environments. It can also help distinguish animals or people in foggy or smoky conditions.

Can my thermal camera see-through walls, metal, or glass?

No, thermal imaging cameras do not see-through surface but detect surface temperatures.

Is thermal imaging and night vision the same thing?

No, thermal imaging can produce pictures without visible light while night vision cameras work by boosting ambient light. Their only common purpose is increasing visibility in low light conditions.

Can bright sunlight damage my camera’s lens?

Yes, aiming your camera’s lens with the lens cap open at powerful light sources (i.e. the sun) is not recommended, as this may adversely affect the accuracy or damage the thermal imager.

What is the clicking noise my camera makes?

This is simply the noise your camera makes while you are shifting it between different fields of view. The noise you are hearing is your camera focusing and calibrating the image to achieve the highest resolution possible.

Should I charge my camera’s battery before first use?

Since your camera’s battery is delivered partially charged, it is recommended that you fully charge it before first use.

How do I charge my camera’s battery?

Your camera has the following 4 battery charging statuses, as shown by the LED charging indicator located under the USB port.

How do I turn my camera on or off?

Press and hold .

Where can I find the mobile app?

The Thermal Connection Application can be downloaded on your smartphone with a valid Internet connection from iTunes or Google Play respectively.

See the article Connecting to the App for more details.

Why do I need to allow my Location Permission on the app?

The app requires permission to detect your Wi-Fi network in order to connect your camera to the app.

How do I connect my camera to the app?

See the article Connecting to the App for full details.

How do I disconnect my camera from the app?

For steps on disconnecting your camera from the app, see the article Using the App.

What is my camera’s Wi-Fi name and password?

Where can I find my camera’s serial number?

Your camera’s serial number can be found on:

• The serial tag located on the side of your camera.

• Your camera’s system information.

◦ Press and hold  to open the menu.

◦ Press  or  to navigate to (System Information).

◦ Press  to open your camera’s system information.

How do I record images & videos?

• To capture images: Press 

• To start or stop recording videos: Press and hold  for 3 seconds. A blinking red dot next to a recording timer on the left of the screen indicates that your camera is recording.

Note: Your camera cannot record images or videos while the menu is open or when connected to a computer.

For steps on recording images and videos from the app, see the article Using the App.

How do I zoom in my camera’s image?

To switch the zoom range: Press . Keep pressing to zoom in and out.

For steps on using digital zoom from the app, see the article Using the App.

How do I turn the laser pointer on?

 LASER RADIATION:

Exposure to laser light can cause significant damage to the eyes. Never look into the laser beam directly or through a piece of optical equipment.

To turn the laser on: Quickly press  two times.

For steps on using the laser pointer from the app, see the article Using the App.

How do I change my camera’s color palette?

To quickly change the color palette: Press .

For steps on switching the color palette from the app, see the article Using the App.

Which color palettes can I choose from?

Select your camera’s color palette for enhanced visual representations of thermal imaging. Switch between any of the following color palettes:

Note: Not all color palettes are suited for every situation. Select the option that best shows the thermal differences for your specific application.

How do I measure my target’s distance?

Measure the range distance between your camera and your target using the pre-set ranging modes for animals, people, etc.

• Press and hold  to open the menu.

• Press  or  to navigate to Ranging Mode.

• Press  to open the setting.

• Press  to select one of the options:

◦ Wolf: Measure your distance from a wolf, with a pre-set height of 1.2 m.

◦ Customize: Enter a custom height to measure your distance from your target.

◦ Wild Boar: Measure your distance from a boar, with a pre-set height of 0.9 m.

◦ Human: Measure your distance from a human, with a pre-set height of 1.8 m.

◦ Rabbit: Measure your distance from a rabbit, with a pre-set height of 0.3 m.

• Press  to confirm your setting.

• Press  to exit the menu.

How do I change my camera’s measurement unit?

For steps on changing the measurement unit from the app, see the article Using the App.

How do I track hot & cold points?

Track the hottest and lowest temperatures in your camera’s image at the same time. If enabled, your camera’s image will display a red target tracking the hottest point and a blue target tracking the lowest point.

• Press and hold  to open the menu.

• Press  or  to navigate to Hot Point.

• Press  to open the setting.

• Press  to select one of the options:

◦ Off: Hot and cold points is turned off.

◦ On: Your camera will track hot and cold points.

• Press  to confirm your setting.

• Press  to exit the menu.

For steps on enabling hot & cold points from the app, see the article Using the App.

How do I enable fire detection?

Detect fires in your camera’s image with a red box surrounding the source. If enabled, you can set the fire detection sensitivity from high to low.

• Press and hold  to open the menu.

• Press  or  to navigate to Fire Warning.

• Press  to open the setting.

• Press  to select one of the options:

◦ Off: Fire detection is turned off.

◦ High, Middle, or Low: Your camera will detect fires based on the sensitivity level.

• Press  to confirm your setting.

• Press  to exit the menu.

For steps on setting fire detection from the app, see the article Using the App.

How do I enable the fire detection alarm?

Set your camera to sound an alarm when fire is detected in the image.

Note: The fire detection alarm works only when your camera has fire detection enabled on either High, Middle, or Low.

• Press and hold  to open the menu.

• Press  or  to navigate to Alarm.

• Press  to open the setting.

• Press  to select one of the options:

◦ Off: Fire detection alarm is turned off.

◦ On: Your camera will sound when fire is detected.

• Press  to confirm your setting.

• Press  to exit the menu.

How do I export recordings?

Export recorded images and videos from your camera’s microSD card.

• Press and hold  to open the menu.

• Press  or  to navigate to USB Mode.

• Press  to open the setting.

• Press  to select Mass Storage.

• Press  to confirm your setting.

• Connect the micro-USB cable into your camera’s USB port and the other end into an available USB port on your computer.

• The microSD card’s storage will open on your computer desktop. Select files to export, then copy them onto your computer.

• After exporting, disconnect the micro-USB cable from your camera and computer.

• Press  to select USB Mode Off.

• Press  to confirm your setting.

• Press  to exit the menu.

Where does my camera store recorded images and videos?

Your camera stores recorded images and videos onto the microSD card.

What is my camera’s maximum storage capacity?

You can insert a microSD card with up to 256GB storage space.

How do I hide the icons on the top right of my camera’s image?

• Press and hold  to open the menu.

• Press  or  to navigate to Status Bar.

• Press  to open the setting.

• Press  to select Off.

• Press  to confirm your setting.

• Press  to exit the menu.

How do I change the language displayed in my camera’s menu?

• Press and hold  to open the menu.

• Press  or  to navigate to Language.

• Press  to open the setting.

• Press  to select your preferred language.

• Press  to confirm your setting.

• Press  to exit the menu.

Note: This will only change the language in your camera’s menu, not the app.

How do I restore my camera’s settings to default?

For steps on restoring your camera’s settings to default from the app, see the article Using the App.

How do I update my camera?

Update your camera through the microSD card.

Note: To download the latest firmware update for your camera, contact the Technical Support team.

• Press and hold  to open the menu.

• Press  or  to navigate to USB Mode.

• Press  to open the setting.

• Press  to select Mass Storage.

• Press  to confirm your setting.

• Connect the micro-USB cable into your camera’s USB port and the other end into an available USB port on your computer.

• The microSD card’s storage will open on your computer desktop. Copy the update program to the microSD card.

• Press and hold  and  at the same time for 3 seconds. A blue screen will indicate that an update is in progress.

After a few minutes the update will complete and you will see your camera’s live view image.

Where can I download my camera’s latest firmware update?

To download the latest firmware update for your camera, contact the Technical Support team.

Can I mount my camera to a tripod?

Yes, the tripod thread can be found on the bottom of your camera.

Can I access my camera’s Live View from an external monitor?

Yes, you can access your camera’s Live View from your computer by connecting your camera using the micro-USB cable.

What is the buzzer option in the app settings?

The buzzer is not compatible with your camera.

ACH20-1B Thermal Monocular Camera: Connecting to the App

Follow the steps below to connect your thermal monocular camera to the Thermal Connection app.

Note: The frequency bands and transmitting power (radiated and/or conducted) nominal limits applicable to this radio equipment are as follows: Wi-Fi 2.4 GHz (2.4 GHz to 2.4835 GHz) 20 dBm.

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Step 1 – Download the App

Download your camera’s mobile app, Thermal Connection.

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Step 2 – Enable Your Camera’s Wi-Fi Hotspot

Looking into your camera:

• Press and hold  to open the menu.

• Press  or  to navigate to WiFi.

• Press  to open the setting.

• Press  to select AP (Access Point).

• Press  to confirm your setting.

• Press  the exit the menu.

Step 3 – Connect to the App

You will now be able to view your camera from the app and make some minor setting adjustments.

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VOSKER V300 Ultimate Camera Setup and User Guide

HOW TO UPDATE YOUR V300 ULTIMATE CAMERA FIRMWARE

VOSKER V300 Ultimate
.

Latest firmware released: January 23, 2024

Installation instructions for PC :

Installation instructions for MAC :

How to Install your V300 Ultimate Camera

Before installation

Verify:

What you’ll need for installation

Choose between:

Recommended installation – Camera

Recommended installation – Universal Solar Power Bank

For more information on how to install your VOSKER camera to get the best picture quality, read the article “What Can I Do To Increase My Photo Quality?”.

Download:

› Quick Start Guide (PDF)

Troubleshooting steps:

If the Universal Solar Power Bank is discharged, charge it by plugging the DC power adapter in the 5 V IN port.

CAUTION:

WARNING: Failure to follow these safety instructions may result in fire, electric shock, damage, or other injuries. This power pack is not a toy. Keep away from children and operate outside.

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HOW TO INSTALL YOUR V300 CAMERA

Before installing your camera, we recommend that you test the coverage of the location you will be placing your camera. Consider using a VOSKER security box to protect your V300 security camera against theft and breakage.

Here are some of the best practices for installing your VOSKER camera:

Note: Make sure to place the camera in an area that gets a good amount of sunlight during the day (enough to cover 50% of the solar panel). This will help maximize the battery life of your camera.

For more information on how to install your VOSKER camera to get the best picture quality, read the article “What Can I Do To Increase My Photo Quality?”.

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HOW TO ACTIVATE MY V300 CAMERA?

Before activating your camera:

Note: A 24-hour charge of the battery unit is recommended before the first-time installation.

Activating your camera with VOSKER mobile app:

Activating your camera with the VOSKER web app:

Turning your camera on:

The V300 powers on and secures a strong signal.

Note: There may be a 20-120 seconds delay for the camera to make the first communication or transfer the first photo/video to the app.

EVERYTHING YOU NEED TO KNOW ABOUT V300 LIVE STREAMING

A strong cellular signal on both devices will ensure smooth live streaming.

The V300 series offers the amazing feature of live-streaming as a 40-minute add-on that can be shared between compatible devices over a 12-month period.

Want to test it out first? Upon activation, every V300 includes two minutes of live streaming during the free seven-day trial period.

How to start a live-streaming

What is the difference between live-streaming and 10-second Full HD video?

The live-streaming allows you to see what is happening live around your camera. It can last as long as you have live-streaming minutes in your account. It is great when you receive a notification, and you want to check if there are still some movements.

Your camera stores a 10-second Full HD video on the servers at every detection. You can request the video to understand better what happened during the detection. Simply click on a photo and press the button “Request Full HD video”.

What is the impact on the battery life?

The more you use those features, the more it takes a toll on the battery life.

This is especially true if the V300 doesn’t get a steady and strong signal. Just like your cell phone, the camera will work harder to connect to the cellular tower and communicate information.

If you see the battery life dropping, consider adding the Universal Solar Powerbank to sustain your camera from 6 to 12 months.

How to buy additional live-streaming minutes?

You can easily purchase a live-streaming add-on which will add 40 minutes shareable among all VOSKER streaming devices for the next 12 months.

Mobile app:

Web app:

Warning: you need a transmission plan (Base, Alerted or Elite) before buying the live-streaming add-on.

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<p>The post VOSKER V300 Ultimate Camera Setup and User Guide first appeared on NVR IPCAMERA SECURITY.</p>

Learn About Active Deterrent Security Cameras

What Are Active Deterrent Security Cameras?

Active deterrent security cameras aren’t your typical security devices. They integrate advanced technology to proactively prevent criminal activities. Key features include built-in lights, sirens, sounds, and two-way audio.

The Importance of Active Deterrent Security Cameras

You might be wondering, why go the extra mile with these advanced features? Well, the answer is simple: prevention is better than cure. These cameras are designed not just to record incidents but to prevent them altogether.

Crime Prevention

A well-placed security camera can make all the difference. Thieves and intruders are less likely to target a property laden with visible deterrents.

Enhanced Safety

Knowing that your premises are being actively monitored can make you feel safer. Immediate alerts and real-time communication add an extra layer of safety.

Peace of Mind

There’s nothing like the peace of mind that comes from knowing your loved ones and valuables are secure. Active deterrent cameras provide a constant layer of security, ensuring you sleep a little easier at night.

Key Components of Active Deterrent Security Cameras

SIREN AND SPOTLIGHT

Active Deterrence security cameras can activate a loud siren with flashing light or spotlight when motion is activated to deter any potential threats. The light and sound features can be easily customized to meet your specific needs. These cameras are equipped with both traditional infrared night vision and LED spotlight mode for full color images at night when desired. Further, you can set the motion detection to trigger only when humans and/or vehicles are detected to produce the most accurate motion alerts.

Lights

These cameras often come with powerful LED lights that can illuminate large areas. Imagine being able to light up your entire driveway or backyard!

Siren

An ear-piercing siren can scare off even the most determined criminals. As soon as suspicious activity is detected, the siren can be activated to alert both you and the intruder.

Two-Way Audio: A Game-Changer

Two-way audio allows you to communicate in real-time through your security camera system. This feature enhances the effectiveness of the camera by enabling you to interact directly with whoever is on your property.

All our active deterrence security cameras have a built-in microphone and speaker for 2-way audio functionality from your smartphone using our mobile app. The 2-way audio feature provides an extra layer of security by enabling real-time, remote communication with individuals near the security camera. The 2-way audio feature can be used in many different scenarios.

Benefits of Having Two-Way Audio

Advantages of Lights in Security Cameras

Deterrence Effect

A bright light shining in the face of a potential intruder can be incredibly disorienting and threatening. It’s a simple but effective means of deterring unwanted visitors.

Visibility in Low-Light Conditions

If criminals think they can hide under the cover of darkness, security lights will make them think twice. These lights ensure your cameras capture clear footage, no matter the time of day.

Advantages of Sirens in Security Cameras

Immediate Alert

Imagine hearing a siren blaring in the middle of the night because someone tried to break into your home. That’s an alert you can’t ignore!

Deterrence to Intruders

The sound of a siren is universally understood as a signal to leave immediately. It’s a powerful tool that can send intruders running before they do any damage.

Advantages of Sound in Security Cameras

How Two-Way Audio Enhances Security

Real-Time Communication

Two-way audio adds a dynamic layer to home security. You’re not just watching; you’re interacting.

Interactive Deterrence

Being able to speak directly to someone on your property – whether friend or foe – provides a significant deterrent effect. Just imagine telling a suspicious individual that the police are on their way!