This article is for the Arlo Secure experience with Library. If you have the Arlo Secure experience with Feed, visit: How to set up Arlo Cameras – Arlo Secure 4.0

This article applies to Arlo Ultra, Arlo Ultra 2, Arlo Pro 3, Arlo Pro 4, and Arlo Essential Wire-Free series cameras. To connect and install other Arlo devices, visit the links under: Set up other Arlo devices

For the best results use the Arlo Secure App for Arlo camera setup.

An Arlo SmartHub or Base Station is required for Arlo Pro 3, Arlo Ultra, and Arlo Ultra 2 cameras. To check compatibility, visit: Arlo SmartHub and Base Station Compatibility

An Arlo SmartHub or Base Station is optional for Arlo Pro 4 and Arlo Essential wire-free series cameras. For more information, visit: What are the benefits of using an Arlo SmartHub or Base Station?

To set up your camera using a SmartHub or Base Station:

Note: Arlo Ultra, Ultra 2, and Pro 3 must be installed using an Arlo SmartHub or Base Station.

Note: If an Arlo SmartHub or Base Station is not installed, tap Add New SmartHub.

Plug the Ethernet Cable into your SmartHub or Base Station and tap Continue.

Plug the AC adapter into the wall outlet, make sure the lights on the Arlo SmartHub or Base Station turn on, and tap Continue.

If you have trouble connecting the Arlo SmartHub or Base Station, visit: Arlo can’t discover my SmartHub or Base Station during installation; what do I do?

Note: Make sure the camera is within 3 to 6 feet of your Arlo SmartHub or Base Station during the setup process. Avoid placing the camera within close proximity to other Wi-Fi devices to avoid signal interference during the setup process.
If the search is taking too long, tap Manually Pair Device. Press the Sync button on the camera and tap Continue.

To set up Arlo Pro 4 or Arlo Essential wire-free cameras directly to your Wi-Fi:

How to set up Arlo Cameras – Arlo Secure 4.0

This article applies to:

VMC5040  VMC4040P  VMC4041P  VMC4050P  VMC4060P  VMC2020  VMC2030  VMC2032

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How to set up Arlo Cameras

This article applies to Arlo Ultra, Arlo Ultra 2, Arlo Pro 3, Arlo Pro 4, Arlo Pro 5S, and Arlo Essential Wire-Free series cameras. To connect and install other Arlo devices, visit the links under: Set up other Arlo devices

Need Help?

If you need help installing your new Arlo device, you can reach Arlo Support via the Need Help? button in the Arlo Secure App or on my.arlo.com.

Notes:

An Arlo SmartHub or Base Station is required for Arlo Pro 3, Arlo Ultra, and Arlo Ultra 2 cameras.

An Arlo SmartHub or Base Station is optional for Arlo Pro 4, Pro 5S, and Arlo Essential Wire-Free series cameras.

Arlo SecureLink is a technology that uses the sub-GHz wireless communication to communicate between Arlo devices. The Arlo Security Keypad Sensor Hub uses Arlo SecureLink to talk with devices such as the Arlo All-in-One Sensor and the Arlo Pro 5S Camera.

To set up an Arlo camera with an Arlo SmartHub or Base Station:

Note: Arlo Ultra, Arlo Ultra 2, and Arlo Pro 3 must use an Arlo SmartHub or Base Station.

1.Launch the Arlo Secure App.

2.Tap Devices.
Note: Make sure the correct Location where you want to add the camera is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

3.Tap .

4.Tap Cameras.

5.Tap Ultra, Pro, or Essential.

6.Select your camera.

7.Select an Arlo SmartHub or Arlo Base Station.
Note: If an Arlo SmartHub or Base Station is not installed, tap Add New SmartHub.
Plug the Ethernet Cable into your Arlo SmartHub or Base Station and tap Continue.
Plug the AC adapter into the wall outlet, make sure the LEDs on the Arlo SmartHub or Base Station turn on, and tap Continue.
If you have trouble connecting the SmartHub or Base Station, visit: Arlo can’t discover my SmartHub or Base Station during installation; what do I do?

8.Insert the battery into the camera, and tap Continue.
Arlo will begin looking for your camera.
Make sure the camera is within 3 to 6 feet of your Arlo SmartHub or Base Station during the setup process.
Avoid placing the camera within close proximity to other Wi-Fi devices to avoid signal interference during the setup process.
If the search is taking too long, tap Manually Pair Device.
Press the Sync button on the camera and tap Continue.

9.Name your Arlo camera and tap Continue.

10.Position your Arlo camera and tap Continue.

11.Tap Finish.
Note: Your camera will be added to Arm Away mode after installation where Motion Detection, Recording, Variable Length recording is enabled. For more information, visit About Arlo Routines, Modes, Rules, and Automations

To set up Arlo Pro 4, Arlo Pro 5S, or Arlo Essential wire-free camera directly to your Wi-Fi router:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap .

4.Tap Pro or Essential.

5.Select your camera.

6.Select Connect without SmartHub and tap Continue.

7.Check your mobile device settings to ensure you are connected to a 2.4 GHz network.
Note: Arlo Pro 5S cameras work with 2.4 GHz and 5 GHz frequency bands after installation is complete on 2.4 GHz. For more information, visit: How does the Arlo Pro 5S Camera use 5GHz Wi-Fi networks?

8.Return to the Arlo Secure App and tap Continue.

9.Enter your Wi-Fi SSID (Network Name) and Password.

10.Tap Continue.

11.For Arlo Essential wire-free cameras:
Press and hold the Sync button on the bottom of the camera for two seconds.

12.For Arlo Pro 4 and Arlo Pro 5S:
Insert the battery into the camera and tap Continue.
When the LED on the front of the camera is blinking blue, tap Continue.
If the LED is not blinking blue, tap LED is not blinking blue.
Press and hold the Sync button on the inside of the camera and tap Continue.
When the LED begins blinking blue, tap Continue.

13.Hold the QR code about four to six inches in front of your Arlo camera.

14.When you hear a chime, tap Continue.
Note: If you are having trouble, visit: My Arlo camera will not scan the QR code during setup

15.Arlo will begin looking for your camera.
Make sure the camera is within 3 to 6 feet of your Wi-Fi router during the setup process.
Avoid placing the camera within close proximity to other Wi-Fi devices to avoid signal interference during the setup process.

16.Name your Arlo camera and tap Continue.

17.Position your Arlo camera and tap Continue.

18.Tap Finish.
Note: Your camera will be added to Arm Away mode after installation where Motion Detection, Recording, Variable Length recording is enabled. For more information, visit About Arlo Routines, Modes, Rules, and Automations

To set up other Arlo devices, visit:

For more information, visit:

To troubleshoot setup issues, visit:

How to set up the Arlo Pro and Pro 2 Camera – Arlo Secure 4.0

This article applies to:

VMC4030P  VMC4030

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How to set up the Arlo Pro and Pro 2 Camera

The following instructions apply to setting up the Arlo Pro or Arlo Pro 2 camera. To setup other Arlo camera models, visit: How to set up Arlo Cameras – Arlo Secure 4.0

To complete the Arlo Pro or Arlo Pro 2 setup process, you will need an Arlo SmartHub or Base Station. Install the Arlo SmartHub or Base Station first before installing your cameras. For more information, visit: How do I connect my Arlo SmartHub or Base Station to the Internet? – Arlo Secure 4.0

If you are setting up multiple cameras, only sync one camera at a time.

To set up an Arlo Pro or Pro 2 Camera:

1.Launch the Arlo Secure App.

2.Tap Devices.
Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

3.Tap .

4.Tap Cameras.

5.Tap Pro.

6.Tap Pro 2 or Pro.

7.Select an Arlo SmartHub or Arlo Base Station. If only one Arlo SmartHub or Base Station is installed, tap Continue when Arlo has detected the device.
Note: If an Arlo SmartHub or Base Station is not installed, tap Add New SmartHub.
Plug the Ethernet Cable into your Arlo SmartHub or Base Station and tap Continue.
Plug the AC adapter into the wall outlet, make sure the LEDs on the Arlo SmartHub or Base Station illuminate, and tap Continue.
If you have trouble connecting the Arlo SmartHub or Base Station, visit: Arlo can’t discover my SmartHub or Base Station during installation; what do I do?

8.Insert the battery into the camera, and tap Continue.
Unlock the battery compartment by pressing the latch button and pulling back gently.
Insert the battery as shown and close the battery door.

9.Press the Sync button on the camera for about two seconds and then release the button.

10.When the LED on the camera is blinking Blue, tap Continue.

11.Arlo will begin looking for your camera.
Note: Make sure the camera is within 3 to 6 feet of your Arlo SmartHub or Base Station during the setup process. Avoid placing the camera within close proximity to other Wi-Fi devices to avoid signal interference during the setup process.
If the search is taking too long, tap Manually Pair Device. Press the Sync button on the camera and tap Continue.

12.Name your Arlo camera and tap Continue.

13.Position your Arlo camera and tap Continue.

14.Tap Finish.
Note: Your camera will be added to the  Arm Away mode after installation. Motion Detection, Recording, Variable Length recording are enabled. For more information, visit: About Arlo Routines, Modes, Rules, and Automations

How to set up the Arlo Wire-Free Camera – Arlo Secure 4.0

This article applies to:

VMC3030

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How to set up the Arlo Wire-Free Camera

The following instructions apply to setting up the original Arlo Wire-Free Camera (VMC3030). To setup other Arlo camera models, visit: How to set up Arlo Cameras – Arlo Secure 4.0

To set up the Arlo Wire-Free Camera:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap .

4.Tap Cameras.

5.Tap Others.

6.Tap Arlo.

7.Select an Arlo SmartHub or Arlo Base Station or tap Continue if only one Arlo SmartHub or Arlo Base Station is installed.
Note: If an Arlo SmartHub or Arlo Base Station is not installed, tap Add New Base Station.
Plug the Ethernet Cable into your Arlo SmartHub or Arlo Base Station and tap Continue.
Plug the AC adapter into the wall outlet, make sure the LEDs on the Arlo SmartHub or Arlo Base Station illuminate, and tap Continue.
If you have trouble connecting the Arlo SmartHub or Arlo Base Station, visit: Arlo can’t discover my SmartHub or Base Station during installation; what do I do?

8.Insert the batteries into the camera:

Unlock the battery compartment by sliding and holding the latch.

Insert the batteries as shown and close the battery door.

How to set up the Arlo Essential Indoor Camera – Arlo Secure 4.0

This article applies to:

VMC2040

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How to set up the Arlo Essential Indoor Camera

For best results, use the Arlo Secure App for Arlo Essential Indoor Camera setup.

An Arlo SmartHub or Base Station is optional.

Need Help?

If you need help installing your new Arlo device, you can reach Arlo Support via the Need Help? button in the Arlo Secure App or on my.arlo.com.

To set up the Arlo Essential Indoor Camera directly to your Wi-Fi router:

1.Launch the Arlo Secure App.

2.Tap Devices.
Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

3.Tap .

4.Tap Cameras.

5.Tap Essential.

6.Tap Essential Indoor Camera.

7.Review the Meet your Arlo Essential Indoor Camera screen and tap Continue.

8.Find a location to place the camera that is near an outlet and within range of your Wi-Fi network.

9.Tap Continue.

10.Select Connect without SmartHub and tap Continue.

11.Check your mobile device settings to ensure you are connected to a 2.4 GHz network.

12.Return to the Arlo Secure App and tap Continue.

13.Enter your Wi-Fi SSID (network name) and Password.

14.Tap Continue.

15.Use the provided cable and power adapter to connect to an outlet, then plug the micro-USB portion of the cable into your camera.

16.Once the Privacy Shield on the camera opens, tap Continue.

17.Press the Sync button on the camera.

18.When the LED on the front of the camera is flashing blue, tap Continue.

19.Hold the QR code about four to six inches in front of your Arlo camera.
When you hear a chime, tap Continue.
If you are having trouble, visit: My Arlo camera will not scan the QR code during setup

20.Arlo will begin looking for your camera.
After the camera is found, name your Arlo camera and tap Continue.

21.Position your Arlo camera and tap Continue.

To set up the Arlo Essential Indoor Camera with an Arlo SmartHub or Base Station:

1.Launch the Arlo Secure App.

2.Tap Devices.
Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

3.Tap .

4.Tap Cameras.

5.Tap Essential.

6.Tap Essential Indoor Camera.

7.Review the Meet your Arlo Essential Indoor Camera screen and tap Continue.

8.Find a location to place the camera that is near an outlet and within range of your Wi-Fi network.

9.Tap Continue.

10.Tap Continue to add your device to the Arlo SmartHub or Base Station.

11.Use the provided cable and power adapter to connect to an outlet, then plug the micro-USB portion of the cable into your camera.

12.Once the Privacy Shield on the camera opens, tap Continue.

13.Press the Sync button on the camera.

14.When the LED on the front of the camera is flashing blue, tap Continue.

15.Follow the in-app instructions to complete the setup.

How do I set up my Arlo Go 2 Camera? – Arlo Secure 4.0

This article applies to:

VML2030

This article is for the  Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How do I set up my Arlo Go 2 Camera?

Arlo Go 2 gives you the flexibility of using 2.4 GHz Wi-Fi or LTE for connectivity. You can also use LTE as a backup in case your Wi-Fi internet connection is interrupted.

Note: When using both 2.4 GHz Wi-Fi and LTE mode, Wi-Fi will always be the primary mode of connection.

Arlo Go 2 works with the same Arlo Secure App as all other Arlo cameras and devices. However, to connect your Go 2 camera to the mobile network, an activated SIM card with a mobile data plan must be inserted into the camera.

Note: We recommend that you charge the battery before mounting your camera. Your camera LED indicator light will blink amber if your battery needs charging. The indoor charging cable that came with your camera works with most power adapters.

Need Help?

If you need help installing your new Arlo device, you can reach Arlo Support via the Need Help? button in the Arlo Secure App or on my.arlo.com.

To set up your Arlo Go 2 camera using LTE only:

1.Launch the Arlo Secure App.

2.Tap Devices.
Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

3.Tap .

4.Tap Cameras.

5.Tap Go 2.

6.Tap Continue.

7.Follow the instructions for installing your SIM card as shown on the Arlo Secure App and tap Continue.
For more information, visit: How do I install a SIM card in my Arlo Go 2 Camera?
The LED in front of your camera should blink blue. If the LED is not blinking blue, press the Sync button on the inside of your camera.

8.Tap Continue.

9.Hold the QR code in the Arlo Secure App, 4 to 6 inches in front of your camera.
You should hear a chime from your Arlo device. If you didn’t hear a chime, visit: My Arlo camera will not scan the QR code during setup

10.Tap Continue.

11.Name your Arlo camera and tap Continue.

12.Position your Arlo camera and tap Continue.

13.Tap Finish.

To set up your Arlo Go 2 camera with Wi-Fi:

Note: Before setting up your Arlo Go 2, make sure that your mobile device is connected to a Wi-Fi network. For more information, visit: How do I connect my mobile device to a 2.4 GHz Wi-Fi network to set up my Arlo camera?

1.Launch the Arlo Secure App.

2.Tap Devices.
Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

3.Tap .

4.Tap Cameras.

5.Tap Go 2.

6.Tap Set Up with Wi-Fi.

7.Follow the instructions for installing your SIM card as shown in the Arlo Secure App and tap Continue.
Note: You may skip this step if you are not using a SIM card.
The LED in front of your camera should blink blue. If the LED is not blinking blue, press the Sync button on the inside of your camera.

8.Tap Continue.

9.Verify your mobile device is connected to a 2.4 GHz Wi-Fi network and tap Continue.

10.Enter your Wi-Fi credentials, then tap Continue.

11.Hold the QR code in the Arlo Secure App, 4 to 6 inches in front of your camera.
You should hear a chime from your Arlo device. If you didn’t hear a chime, visit: My Arlo camera will not scan the QR code during setup

12.Tap Continue.

13.Name your Arlo camera and tap Continue.

14.Position your Arlo camera and tap Continue.

15.Tap Finish.

If the Arlo Go 2 camera is installed too far from your Wi-Fi router, it may cause the battery to drain quicker. For more information, visit: How do I control whether my Go 2 Camera connects to Mobile or Wi-Fi?

<p>The post How to set up Arlo Cameras first appeared on NVR IPCAMERA SECURITY.</p>

Before you can connect a Smart Garage Camera to your home network, you will need:

The LED on the Smart Garage Camera must be blinking blue. If the LED is not blinking blue or is flashing blue/green, unplug the power supply and reconnect the power supply.

The myQ app supports the use of more than one myQ Smart Garage Camera. You will have to follow the myQ app set-up steps for each camera you want to add. When setting up more than one camera, it is recommended to pick a distinguishing name for each camera so you can easily find and select the camera you want to view in the app.

How to set up the Smart Garage Camera

Note: During the setup process, monitor the status of the LED on your myQ Smart Garage Camera for any changes. If you are still unable to connect, use the last LED status observed during the in-app setup to troubleshoot further and see Unable to Connect the myQ Smart Garage Camera to Wi-Fi Overview.

myQ Camera Frequently Asked Questions

The following FAQs answer many of the general questions about myQ Cameras. The FAQs also include links to articles where you may find more information.

How do I connect my camera to my home Wi-Fi network?

How do I enable Motion Recording in the myQ app?

Motion Events will only be recorded when Motion Recording is enabled in the Camera Settings of the myQ app.

See Enable Motion Recording in the myQ App for more help.

How do I Live Stream in the myQ app?

Live Stream gives you the ability to view your camera feed live.

See How to Live Stream in the myQ App for more information.

How do I adjust the camera volume in the myQ app?

The camera volume in the myQ app is controlled by the built-in volume controls on your mobile device.

See How to Adjust the Camera Volume in the myQ App for more information.

How do I use the Push to Talk camera feature in the myQ app?

Push To Talk gives you the ability to listen and speak through the camera.

See How to Use the Push To Talk Camera Feature in the myQ App to get help with setting up this feature.

Can I use more than one type of myQ Smart Camera?

The myQ app supports the use of more than one myQ Smart Camera. You will need to follow the myQ app set-up steps for each camera you want to add. When setting up more than one camera, it is recommended to pick a distinguishing name for each camera so you can easily find and select the camera you want to view in the app. We would recommend signing up for the 30 day multi-device plan if connecting multiple cameras.

How high should I mount my camera?

Smart Garage Camera/Indoor Camera – Within 10’ of an existing outlet (comes with 10’ power cord)

Smart Outdoor Camera – 7-10’ recommended height (comes with 25’ power cord)

Is my camera able to withstand extreme temperatures?

Smart Indoor Camera – Rated for indoor use

Smart Garage Camera – Rated for extreme garage temperatures from -4° to 122° F (-20°C to 50°)

Smart Outdoor Camera – Rated for temperatures ranging from -4° to 122° F (-20°C to 50°)

Video Keypad – Rated for temperatures ranging from -4° to 122° F (-20°C to 50°)

Is my camera weatherproof?

Smart Indoor Camera – Rated for indoor use and not designed to withstand weather elements.

Smart Garage Camera – Rated for extreme garage temperatures from -4° to 122° F (-20°C to 50°) but not designed to withstand weather elements.

Smart Outdoor Camera – Rated for temperatures ranging from -4° to 122° F (-20°C to 50°). Power cable and adapter fitted with extra gasket seals to prevent water damage. IP 65 rated Water Resistant.

Video Keypad – Rated for temperatures ranging from -4° to 122° F (-20°C to 50°) and is IP 55 rated Water Resistant.

How do I reset my camera?

See How to reset a myQ device for more help.

I see an error and was unable to name my camera. Do I need to start over?

Before starting over, check the LED status on the Camera. If solid green, force close the myQ app and relaunch to confirm if the device is showing. You can update the name by tapping the gear icon in the video window.

If the light is not solid green, start over or see How to reset a myQ device for more help.

How can I adjust the camera position?

Smart Indoor Camera – Adjust camera head swivel.

Smart Garage Camera – Adjust camera head swivel. Older SGC1 models will also have a swivel camera arm.

Smart Outdoor Camera – Loosen collar at base and adjust camera arm. Adjust camera head swivel.

Video Keypad –

My Outdoor Camera is not recognizing movement. How can I fix that?

Ensure the camera is mounted at the appropriate height of 7’-10’. Installation higher than the recommended height may not allow for proper movement and person detection. Adjust the angle of your camera so the lens is not receiving direct sunlight or other light sources.

Recommended Router Settings for myQ Cameras

When setting up a LiftMaster camera, there may be a few Wi-Fi settings that need to be changed in order to successfully connect the device. Some settings may need to be given to your internet service provider (ISP) to have them configured for your site or home see When to Contact Your Internet Service Provider (ISP)

Recommended Router Settings

Note: If attempting to change any router settings yourself, be sure to back up your router’s current settings before any changes are made and have the router’s manual available.

myQ cameras require these ports in order to communicate to our server

Verify that ports are not being blocked by your router or a firewall product

Note: User-modified routers using open-source firmware (such as DD-WRT, OpenWRT, etc.) have not been tested with myQ products. While some of these open-source versions may work with myQ products, compatibility is unknown.

Unable to Connect the myQ Smart Garage Camera to Wi-Fi Overview

myQ Smart Garage Cameras require a Wi-fi internet connection to access the myQ server. If the myQ Smart Garage Camera is not connecting to the server, the issue could be due to the router, mobile device connection, or Internet connection.

When attempting to connect, the camera’s LED indicator lights will go through a sequence of flashes before finally turning solid green to confirm the connection. Each step of the sequence indicates what the camera is attempting to do and how you approach troubleshooting depends on the LED light’s behavior and color.

Before You Begin

Make sure to check the status of the LED on the myQ Smart Garage Camera and use the list below to determine a resolution.

Note: Chamberlain Group Technical Support does not troubleshoot routers. If additional assistance is needed to access a home router, please contact your internet service provider.

LED Light	Connection Status	Troubleshooting Resource(s)
No LED	The camera does not have power	Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and No LED
Solid White	Camera is powering up	Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED Is Solid White
Flashing Blue	Unable to connect to your home Wi-Fi network	Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED Is Flashing Blue
Solid Blue	Unable to connect to your mobile device	Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED Is Solid Blue
Flashing Blue and Green	Unable to connect to your home Wi-Fi router	Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED Is Flashing Blue and Green
Flashing Green	Unable to connect to myQ internet server	Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED Is Flashing Green
Solid Green	Connected to myQ server, but device not added to myQ account	Unable to Connect the myQ Smart Garage Camera to My Home Wi-Fi Network and LED is Solid Green
Flashing Purple	Camera is updating firmware	Unable to Connect the myQ Smart Garage Camera to my Home Wi-Fi Network and LED is Flashing Purple
Flashing Red	Camera is overheating, going into protection mode	Unable to Connect the myQ Smart Garage Camera to my Home Wi-Fi Network and LED is Flashing Red

How to forget a myQ Camera in Bluetooth Settings

When you experience an issue with your Smart Garage Camera or garage door opener’s integrated camera being connected via Bluetooth, but the camera is not connecting to Wi-Fi, these steps will walk you through “forgetting” the myQ Camera in Bluetooth on your phone.

How to forget a myQ Camera in Bluetooth Settings

Apple:

1.On your phone, tap Settings

2.Tap Bluetooth

3.Find the Camera in the list

• Smart Garage Cameras will start with SGC

• Integrated Cameras start with GDO

• 

1.Tap the blue “i” icon () to the right of the Camera

2.Select Forget this Device

Android:

1.On your phone, tap Settings

2.Tap Connections

3.Tap Bluetooth

4.Find the Camera in the list

• Smart Garage Cameras will start with SGC

• Integrated Cameras start with GDO

• 

<p>The post myQ Smart Garage Camera Setup Guide first appeared on NVR IPCAMERA SECURITY.</p>

The interface of iCam365 app for Android and iPhone is slightly different, I will post separate guides for Android and iPhone so that you can follow our guide to connect and use iCam365 cameras exactly.

iCam365 camera Complete Guide

Connect iCam365 camera

Download iCam365 app

Use the “Scan” function on the mobile phone to scan the QR code to download and install the iCam365 APP.

Login iCam365 app

You need to register iCam365 account and login to use iCam365 camera.

Connect power supply

Connect the device to the power supply.
Keep it connected for about 1 minute until hearing a prompt sound.

Add iCam365 camera

There are 3 ways to connect iCam365 camera, we recommend to use ‘Scan code to add a device’ to connect camera.

Click the + icon, then scan the QR code on the iCam365 camera, the QR code is usually on the bottom or back of the camera. iCam365 APP will show the recommended way to add.

Please let the camera close to the router, and then connect the camera.

Select Connection Mode

If the QR code on the iCam365 camera is missing or not recognized, you can manually select the add method to connect the camera.

1. Click Add by type in the top right corner, select Surveillance camera, select WiFi camera.

2. Then you can choose Quickly add, Scan code to add a device and Add a device by wired network.

Quickly add – Android

Add a camera via the AP hotspot connected to the iCam365 camera.

When the ‘Camera startup is complete, waiting for network to be added‘ voice, you can start to connect iCam365 camera, if there is no voice, please reset iCam365 camera.

1. Select Quickly add, click Next > I know

2. Click CHOOSE, click the icon to select your wifi and enter your wifi password, then click NEXT.

Can’t search iCam365 camera?

Please connect iCam365 hotspot wifi manually, wifi name: AICAM_xxxxxxxxxxx.

Can’t find iCam365 hotspot wifi?
Please reset iCam365 camera.

3. After you click JOIN, your phone will automatically connect to iCam365 camera’s hotspot wifi, then wait for iCam365 camera to connect to your wifi.

After successful connection, set the camera name and you can start using iCam365 camera.

Scan code to add

Scan QR code on your mobile phone to add a iCam365 camera to pair WiFi.

When the ‘Camera startup is complete, waiting for network to be added‘ voice, you can start to connect iCam365 camera, if there is no voice, please reset iCam365 camera.

1. Select Scan code to add a device, click Next, select your wifi and enter your wifi password and click Next.

2. Let iCam365 camera scan the QR code displayed by APP, Distance 10-30 cm (3 – 11in).

3. When the iCam365 camera emits the ‘Scan QR code successfully‘ voice, click NEXT and wait for the camera to connect to wifi.

After successful connection, set the camera name and you can start using iCam365 camera.

iCam365 camera can’t scan QR code?
Please check the Common Problem

Share Camera

You can share iCam365 camera to your family or friends.

Share the account to enjoy the permission to watch the live broadcast, intercom permission, control the rotation of the PTZ. and view video replay privileges

1.Click Share > Add new sharing, then enter your family or friend’s email or cell phone number.

2.After sharing, a sharing message will be sent to the email or number you entered, register and login to iCam365 APP and you can start using the camera.

In the sharing screen, you can click the icon on the right to delete the shared users.

Setup Recording

Before setting up the recording, you need to insert the memory card to make the recording function available.

1. Insert the memory card into the iCam365 camera, then enter the Memory card interface to see if the camera reads the memory card.

Note: When replacing or removing the card, please cut off the power first to avoid card damage and data loss.

2. Click Video recording settinas, you can set the recording mode and definition here.

· All-day video recording : Uninterrupted continuous video recording

· Event video recording : Record a video when an event is detected

· Turn off : The device will stop recording a video after turn-off

Video Definition: The higher the storage resolution, the clearer the recorded video will be, while the more storage capacity taken up and the less the total recording time. Please choose the storage resolution according to your own situation.

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See also  iCam365 Camera (Buyer’s Guide)

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View Video

Click the video icon to view the video, the time with color means there is recording at the current time.

Setup Detection

1. Click Detection settings and select the detection sensitivity. You can also set the Detection area.

Detection area: Increase or decrease the area by clicking on the screen,The red area is the monitoring alarm area, and the full screen will be detected after reset:

2. Click Notification settings, open Turn on notification and Motion detected to detect and receive alarm notifications.

In order to receive the alarm notification in time, it is recommended to set the Notification interval to 1 minute.

Warning voice

Turn on the Warning voice message, when the iCam365 camera detects an intruder, the camera will send a warning voice to scare off the intruder.

Setup Intelligent tracking

Turn on Intelligent tracking, when iCam365 camera detects human or pet movement, the camera will track the movement of the object.

Alarm message

By clicking on the icon, you can view the Alarm message, and by clicking on the message, you can view the details.

Lighting and night vision

In the Lighting and night vision screen, you can set the light lamp and Night vision mode.

White light lamp

· Automatic: The white light lamp is turned on when an event is found at night, and automatically turns off after the event is over.

Night vision mode

· Automatic ：When the light is poor, the infrared night vision mode is automatically turned on.

· Always in the night vision mode ： Suitable for a dim-lighted environment

· Turn off the night vision mode ：Suitable for an environment where the light is always bright

Reset iCam365 camera

1.Turn on the power and wait for the camera to start

2.Press and hold the reset button (about 5 seconds) until the camera sounds a voice prompt

Function Description

Function	Description
Real-time and Playback	Click the screen on the device to enter the device real-time page to view the real-time camera screen. You can also switch to Playback to view the historical video. The recording can be divided into event recording and round-the-clock recording. You can select the recording mode as required.
Alert	The device will push an Alert message when it detects any movement or sound. You can select the type of Alert message to be received on the setting
Pan/tilt head and talk	On the real-time page, you can adjust the orientation of the remote camera through the disk of its pan/tilt head, or push and hold the microphone to send voice to the remote camera.
Sharing	Enter the mobile phone number of your family member on the Sharing page. The shared people shall download the APP and register. Each device can be shared by up to 10 accounts. The shared people can view the live video, talk to the camera and view the video through the pan/tilt head, but he/she cannot make settings
Alarm	Ilt gives the voice and light alarm when detecting a movement event or a manlike shape event (purchase separately). You can also customize the voice
Setting management	Click‘’on the home page or click “” on the real-time page to enter the setting management. On the setting page, you can modify device names, purchase services, share devices, access Store Settings, Screen Settings and other Settings.
Binocular camera	If you are purchasing a binocular camera, the following function are currently supported: 1. supports the Picture-in-Picture display. You can click Picture-in-Picture to enable or disable the function. 2. supports the switch between the small picture and the big picture. Click the long shot or close shot or small picture to switch. 3. its Playback function also supports the switch between the small picture and big picture and enabling/disabling of the small picture window.

iCam365 Camera Troubleshooting

You can find here how to fix iCam365 camera can’t connect to wifi, offline and not working problems.

How to fix not connecting to iCam365 camera?

Fix can’t connect to wifi

iCam365 camera can not connect to wifi usually caused by the following problems, you can follow the guide below to fix the problem of not connecting to wifi.

1. Make sure the iCam365 camera is currently in waiting connection mode.

· After the camera is powered on, wait for the camera to start up (about 30 seconds), the camera will send out a voice prompt ‘Camera start up is complete, waiting for the network to be added’.

· No voice prompt, please reset the iCam365 camera

2. Make sure iCam365 camera supports your wifi.

iCam365 camera only supports 2.4Ghz wifi, wifi name and password support English, alphabet and numbers.

3. Please put the camera next to the router, and then connect the camera

4. Make sure your wifi password is correct

5. Change the mode to connect to iCam365 camera

iCam365 supports two modes of camera connection.

· The camera can not scan the QR code, please try to use Quickly add.

· If you can’t connect to AP hotspot, please try Scan code to add.

6. Reboot the router, sometimes the router fails to connect to the new device.

Voice Troubleshooting

If the above problem can not fix the wifi connection problem, please follow the iCam365 camera’s voice prompts to fix the problem.

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See also  How To Setup iCam365 camera（Complete Manual Guide）

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Voice: Router connection failed, please reconfigure the network

It means iCam365 camera can’t connect to wifi, please check your wifi information and reset the camera to reconnect.

Voice: Receiving wifi information, connecting to server

It means iCam365 camera can’t connect to the internet, maybe the camera is too far away from the router, please get closer to the router.

Voice: Please program the ID number.

This may be a Chinese voice, iCam365 camera does not program ID, can not use.
We suggest you to return the camera directly, or contact your seller for support, you need a computer to fix this prob.

After iCam365 camera start, there is no ‘camera start up is complete, waiting for the network to add’ voice, after resetting the camera, there is no voice either.

iCam365 camera hardware failure, please return the camera.

How to fix iCam365 camera offline?

Follow these steps to fix iCam365 camera offline problem.

1.Restart the iCam365 camera

2.Reboot the router

3.Reset the iCam365 camera to reconnect.

If the above steps can fix the camera but it is often offline, then the camera may be too far away from the router, we recommend to move closer to the router.
Or please check the following issues in order:

1.Make sure the iCam365 camera has power

2.Make sure the iCam365 camera is connected to the router is normal

3.If you have changed the Wi-Fi or password, please reset the camera to reconnect

4.iCam365 camera is not too far away from the router, separated by walls or other obstructions

5.Take out the memory card, then restart the iCam365 camera, if the camera works normally, then it is the problem of memory card, please replace the memory card or format the memory card

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Common Problem

What WiFi does the iCam365 camera support?

1. The camera does not support 5G frequency WiFi, if it is connected, please switch to 2.4G frequency WiFi
2. wifi name and password are recommended to use English, English symbols and numbers, can not contain Chinese and special characters.
3. the router can not open such as AP isolation, anti-scratch, black/white list and other options to restrict WiFi access
4. The camera does not support WPA/WPA2 enterprise WiFi for the time being

Why can’t I connect iCam365 camera.

Check if the WiFi password is correct, and if the network is connected correctly, reset the camera.Add the device again when the above operation is done.
Or check iCam365 Camera Troubleshooting

How many accounts can an iCam365 camera be added to?

iCam365 camera can only be added by one account, you can share the camera to other users, up to 10 users.

Is there a computer software for iCam365?

iCam365 supports windows system, you can download iCam365 For Pc here.

Why can’t I receive iCam365 alarm messages?

1. Make sure the phone system has enabled the push permission of icam365
2. Check whether push is turned off in camera settings-Notification settings.

How many days are iCam365 alarm messages saved?

Alarm information can be stored for up to 7 days.

What memory cards does iCam365 camera support?

iCam365 camera supports minimum class10,4-128G memory card.
It is recommended to choose Samsung or Sandisk memory card, poor memory card will cause recording problems or cause the camera not work properly.

The video cannot be playback?

The recording is divided into event recording and round-the-clock recording. Event recording:
The camera records the triggering event until its end. It keeps recording if the event keeps triggering it.

Round-the-clock recording: The camera records round the clock.
The round-the-clock recording will occupy a huge space of the memory card. Please select the recording mode as required.The path setting of the recording mode: Setting-> Memory card -> Recordina mode

How should I download the video to my mobile phone?

1. Click the Recording button “ ” while viewing the playback video.
2. Click the Stop button” ” when the playback is finished, and the video will automatically be saved to the album.

Why iCam365 camera is offline?

First, check if the power supply and the network are normal. If they are normal, power off the camera and restart it. If the device is still offline after restarted, eliminate the camera in the APP and add it again.

Why does the iCam365 camera show no memory card?

1. The camera does not support hot-plugging. You need to power off the camera to insert the memory card. Please restart the camera.
2. If the memory card still cannot be identified after the camera is restarted, please replace it with a new card and try again.
3. If the new card still cannot be identified, the card slot may be damaged, or there is a failure in the FFC. Contact the supplier to replace the device.

What shall I do if the memory card is full?

No need to handle it manually. The camera automatically overwrites the earliest video documents when the spare space of its memory card is 500M or less.

iCam365 For PC

iCam365 For PC only has simple functions, watch live video, view footage, control rotation, voice intercom. Only in the iCam365 app can you set up the camera.

You need to add a camera in the iCam365 app and then log in to iCam365 For PC, you will be able to see the camera.

Windows

Latest version: 1.1.8.4

Historical version: 1.1.7.3

iCam365 For MAC

iCam365 only supports Windows computers, not MAC computers, but iCam365 supports rtsp, so you can use a VLC player to play live video from your iCam365 camera.

Or you can install the iCam365 APP on your MAC, the M series chipset mac supports direct APP installation.

1. Click on Flie, select Open Network, then enter the rtsp of the iCam365 camera

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