environment – NVR IPCAMERA SECURITY

Thermal Monocular Camera user manual

M.Salih ASLAN — Mon, 08 Jul 2024 08:20:38 +0000

You’ll be able to detect animals or people obscured by darkness or fog with the ACH20-1B Portable Thermal Monocular Camera from Lorex. The device is equipped with an aiming laser and rangefinder, and it can record photos and video to microSD cards up to 256GB, so you can share them to your devices via built-in Wi-Fi. Digital zoom provides a better view of your target, and you can select from multiple color palettes including iron red, rainbow, white hot, and alarm. The built-in rechargeable battery will run up to five hours on a charge. Built sturdy for frequent use, the ACH20-1B is IP67-rated waterproof, submersible, and drop-tested to withstand falls from 6.6′ to a hard surface..

ACH20-1B Thermal Monocular Camera: Using the App

Take some time to learn about using your thermal monocular camera through the companion Thermal Connection app.

Live View Settings

The Live View is the first screen you will see when your camera connects to the app. It includes the following features:

1.Camera’s Live View footage

2.Digital Zoom

3.Color Palette

4.Full-screen display (record images & videos)

Digital Zoom

Zoom in on a certain part of your camera’s image to magnify details.

1.From Live View, tap .

2.Tap your preferred zoom range.

3.Tap OK to save.

Color Palette

Select your camera’s color palette for enhanced visual representations of thermal imaging.

1.From Live View, tap .

2.Tap on one of the following color palettes:

• Whitehot: The most used palette, Whitehot displays warmer objects in white and then cooler objects in black, and everything in between in a shade of gray.

• Ironrow: This is a general-purpose palette that uses a variety of colors to showcase heat distribution. Red indicates the highest temperature, with an array of colors cooling off to blue as the temperature in the image decreases.

• RainBow: Best suited for scenes with minimal heat change, RainBow uses different colors to display slight temperature changes despite low-contrast conditions.

• Warning: Based off Whitehot, Warning showcases warmer objects in a white color with heat indicated by a vibrant red. This palette was designed to quickly detect body heat.

3.Tap OK to save.

Note: Not all color palettes are suited for every situation. Select the option that best shows the thermal differences for your specific application.

Record Images & Videos

1.From Live View, tap .

2.Tap the screen to display the capture and record icons.

3.To capture images: Tap .

4.To start or stop recording videos: Tap .

Note: A blinking red dot next to a recording timer on the left of the screen indicates that your camera’s recording.

Function Settings

Enable some of your camera’s features, like the laser pointer, fire detection, or track hot and cold points.

Laser Pointer

Use the laser pointer to illuminate a point of interest with a bright spot of colored light.

LASER RADIATION:

Exposure to laser light can cause significant damage to the eyes. Never look into the laser beam directly or through a piece of optical equipment.

1.Tap Function.

2.Tap to enable Pointer. The laser pointer automatically turns on.

After a few seconds, the laser pointer automatically turns off.

Fire Detection

Detect fires in your camera’s image with a red box surrounding the source. If enabled, you can set the fire detection sensitivity from high to low.

1.Tap Function.

2.Tap Fire Detection.

3.Tap on one of the options:

• Off: Fire detection is turned off.

• High, Middle, or Low Sensitivity: Your camera will detect fires based on the sensitivity level.

4.Tap OK to save.

Hot & Cold Points

Track the hottest and lowest temperatures in your camera’s image at the same time. If enabled, your camera’s image will display a red target tracking the hottest point and a blue target tracking the lowest point.

1.Tap Function.

2.Tap to enable Hotspot Tracking.

System Settings

Customize your camera’s system settings or sign out.

Automatic Sleep Mode

Select how long your camera waits before entering sleep mode.

1.Tap System.

2.Tap Automatic Maintenance.

3.Tap Auto Sleep Setting.

4.Tap on one of the options:

• Off: Automatic sleep mode is turned off.

• 10 Mins, 5 Mins, 3 Mins, 1 Min: Your camera will automatically go into sleep mode after the selected time. Shorter times preserve your camera’s battery life.

5.Tap OK, then Save.

Automatic Shutdown

Select how long your camera waits before turning off.

1.Tap System.

2.Tap Automatic Maintenance.

3.Tap Auto Power OFF Setting.

4.Tap on one of the options:

• Off: Automatic shutdown is turned off.

• 60 Mins, 30 Mins, 10 Mins, 5 Mins: Your camera will automatically shutdown after the selected time.

5.Tap OK, then Save.

Change Measurement Unit (Meter to Feet)

Change your camera’s measurement unit.

1.Tap System.

2.Tap Unit.

3.Tap on one of the options:

• Meter: Measure using a metric unit.

• Feet: Measure using an imperial unit.

4.Tap OK to save.

Sign Out

Disconnect your camera from the app by signing out of the app.

1.Tap System.

2.Tap Sign Out.

3.Tap OK.

Restore to Default Settings

Restore your camera’s menu and app settings to its factory default settings.

1.Tap System.

2.Tap Restore the Default.

3.Tap OK.

ACH20-1B Thermal Monocular Camera: Troubleshooting

The following article provides some troubleshooting tips for using your thermal monocular camera.

Camera’s image/screen is blurry.

Adjust your camera’s diopter to your eyesight. Before you begin, it is highly recommended that you adjust your camera’s diopter to your eyesight. Focusing your view will minimize eye strain and fatigue.

1.Point your camera at something solid.

2.Begin turning the diopter adjustment dial. As you are adjusting the dial, move it left or right until the display appears clearly in your camera’s screen.

Camera’s Wi-Fi hotspot is not showing.

• Wait a moment for it to appear in your phone’s Wi-Fi settings.

• When enabling your camera’s hotspot in your camera’s settings, try to press a couple more times.

• Ensure you have allowed the app to use your location, otherwise it will not be able to detect your camera’s Wi-Fi. Navigate to your phone’s settings, then open the Thermal Connection app settings, and enable Location — While Using the App.

Camera is not connecting to the app.

The Wi-Fi password is case sensitive. Make sure you enter the serial number in the same letter format, whether that is uppercase or lowercase.

Camera has disconnected from the app.

• Your camera’s hotspot dropped. Enable your camera’s wi-fi hotspot once more, and then login to the app again.

• After being inactive, your camera will either go into sleep mode or automatically shutdown, which in turn causes it to time-out in the app. To connect to the app again, you will need to first tap System > Sign Out.

Camera’s Live View is frozen in the app.

If the Live View is frozen perform a hard close of the app, then open it again.

Digital zoom is not working.

Digital zoom will not work while your camera’s menu is open. Press to exit the menu.

Camera is not recording images and videos.

Recording images and/or videos will not work while the menu is open or when your camera is connected to a computer. Press to exit the menu.

Camera’s screen is black.

Restart your camera. Press and hold to turn your camera off, and then back on.

Camera is not charging or slow to charge.

• Ensure you use the supplied micro-USB cable and that it is properly connected.
DANGER

◦ Improper battery replacement or use may result in fire, explosion, or other hazards.

◦ Only use accessories regulated by the manufacturer. Never use the charging cable or power adapter with another product.

◦ Make sure the plug is properly connected to the power socket.

◦ DO NOT charge your camera within 2 m of flammable materials.

◦ DO NOT connect multiple devices to one power adapter. The plug in the power socket could overheat and possibly cause a fire.

• Ensure the USB Mode is set to Off.

◦ Press and hold to open the menu.

◦ Press or to navigate to USB Mode.

◦ Press to open the setting.

◦ Press to select Off.

◦ Press to confirm your setting.

◦ Press the exit the menu.

Camera’s battery keeps draining.

You can preserve your camera’s battery life in the following ways:

• Turn off any camera settings or functions that are not being used.

• Use your camera without the app. First, sign out your camera from the app, and then turn the Wi-Fi hotspot off.

◦ Press and hold to open the menu.

◦ Press or to navigate to WiFi.

◦ Press to open the setting.

◦ Press to select Off.

◦ Press to confirm your setting.

◦ Press the exit the menu.

• Set your camera to go into automatic sleep mode after 1 minute of inactivity has passed. First set your camera’s sleep mode (Suspend Mode) to be automatic, and then set the automatic sleep mode (Auto Suspend) to 1 minute.

◦ Press and hold to open the menu.

◦ Press or to navigate to Suspend Mode.

◦ Press to open the setting.

◦ Press to select Automatic.

◦ Press to confirm your setting.

◦ Press to navigate to Auto Suspend.

◦ Press to open the setting.

◦ Press to select 1 Min.

◦ Press to confirm your setting.

◦ Press the exit the menu.

• Set your camera’s screen brightness to low.

◦ Press and hold to open the menu.

◦ Press or to navigate to Brightness.

◦ Press to open the setting.

◦ Press to select Low.

◦ Press to confirm your setting.

◦ Press the exit the menu.

• Set your camera’s automatic shutdown to 60 minutes or less.

◦ Press and hold to open the menu.

◦ Press or to navigate to Auto Shutdown.

◦ Press to open the setting.

◦ Press to select 60 Mins or less.

◦ Press to confirm your setting.

◦ Press the exit the menu.

Camera’s image has lots of graininess or scratches.

• Turn your camera off, attach the lens cap, and allow it to rest for a few hours before using again.

• To improve your camera’s image quality set the FFC Mode to Auto.

◦ Press and hold to open the menu.

◦ Press or to navigate to FFC.

◦ Press to open the setting.

◦ Press to select Auto.

◦ Press to confirm your setting.

◦ Press the exit the menu.

• To manually correct pixel defects in your camera’s image, set the DPC settings to Manual.

◦ Press and hold to open the menu.

◦ Press or to navigate to DPC.

◦ Press to open the setting.

◦ Press to select one of the options:

· Auto: (Default) Your camera automatically calibrates defective pixels.

· Press to start auto DPC.

· Close the lens cap until your camera signals that auto correction is complete.

· Manual: Correct the defective pixels manually.

· Press to start DPC manually.

· Press to switch between the X-axis and Y-axis.

· Press and hold or to start correction.

· Restore: DPC is restored to original state.

◦ Press to confirm your setting.

◦ Press the exit the menu.

ACH20-1B Thermal Monocular Camera: Frequently Asked Questions

The following FAQ answers many of the general questions about your thermal monocular camera.

How does my thermal monocular camera work?

To improve the visibility of objects in complete darkness, haze, or tough conditions, your thermal monocular camera uses infrared sensors to detect heat given off by a person, animal, or other objects. It creates images of that radiation called thermograms, which display the relative temperatures of different objects with different shades or colors. In a thermogram, warm objects stand out in a contrast or often cooler background. It is widely used in outdoor scenarios for hunting, rescue, animal observation, and more.

Is my thermal monocular camera battery-operated or hard wired?

Your thermal monocular camera is battery-operated, however, to charge the battery you will need to connect the micro-USB cable into your camera’s USB port and the other end into a power source.

Does my thermal camera only work at night?

No. Although thermal imaging cameras are most commonly used for nighttime vision, they can also be useful in daylight. The detection of heat radiation and the high contrast of thermal imaging cameras allow you to see the outlines of (warm-blooded) animals that camouflage well in their environments. It can also help distinguish animals or people in foggy or smoky conditions.

Can my thermal camera see-through walls, metal, or glass?

No, thermal imaging cameras do not see-through surface but detect surface temperatures.

Is thermal imaging and night vision the same thing?

No, thermal imaging can produce pictures without visible light while night vision cameras work by boosting ambient light. Their only common purpose is increasing visibility in low light conditions.

Can bright sunlight damage my camera’s lens?

Yes, aiming your camera’s lens with the lens cap open at powerful light sources (i.e. the sun) is not recommended, as this may adversely affect the accuracy or damage the thermal imager.

What is the clicking noise my camera makes?

This is simply the noise your camera makes while you are shifting it between different fields of view. The noise you are hearing is your camera focusing and calibrating the image to achieve the highest resolution possible.

Should I charge my camera’s battery before first use?

Since your camera’s battery is delivered partially charged, it is recommended that you fully charge it before first use.

How do I charge my camera’s battery?

1.Insert the adapter plug for your region into the back of the universal power adapter.

2.Open the sealing cap covering your camera’s USB port.

3.Connect the micro-USB cable to your camera’s USB port and the other end of the cable into the universal power adapter.

4.Plug into a power source.

Your camera has the following 4 battery charging statuses, as shown by the LED charging indicator located under the USB port.

• Red: Charging

• Green: Fully Charged

• Off: Not Charging

• Flashing Red & Green: Charging Error

How do I turn my camera on or off?

Press and hold .

Where can I find the mobile app?

The Thermal Connection Application can be downloaded on your smartphone with a valid Internet connection from iTunes or Google Play respectively.

• To download the app for iOS, click here.

• To download the app for Android, click here.

See the article Connecting to the App for more details.

Why do I need to allow my Location Permission on the app?

The app requires permission to detect your Wi-Fi network in order to connect your camera to the app.

How do I connect my camera to the app?

See the article Connecting to the App for full details.

How do I disconnect my camera from the app?

For steps on disconnecting your camera from the app, see the article Using the App.

What is my camera’s Wi-Fi name and password?

• Wi-Fi Name: Your camera’s Serial Number (S/N)

• Wi-Fi Password: The last 8-digits of your camera’s Serial Number (S/N)

Where can I find my camera’s serial number?

Your camera’s serial number can be found on:

• The serial tag located on the side of your camera.

• Your camera’s system information.

◦ Press and hold to open the menu.

◦ Press or to navigate to (System Information).

◦ Press to open your camera’s system information.

How do I record images & videos?

• To capture images: Press

• To start or stop recording videos: Press and hold for 3 seconds. A blinking red dot next to a recording timer on the left of the screen indicates that your camera is recording.

Note: Your camera cannot record images or videos while the menu is open or when connected to a computer.

For steps on recording images and videos from the app, see the article Using the App.

How do I zoom in my camera’s image?

To switch the zoom range: Press . Keep pressing to zoom in and out.

For steps on using digital zoom from the app, see the article Using the App.

How do I turn the laser pointer on?

LASER RADIATION:

Exposure to laser light can cause significant damage to the eyes. Never look into the laser beam directly or through a piece of optical equipment.

To turn the laser on: Quickly press two times.

For steps on using the laser pointer from the app, see the article Using the App.

How do I change my camera’s color palette?

To quickly change the color palette: Press .

For steps on switching the color palette from the app, see the article Using the App.

Which color palettes can I choose from?

Select your camera’s color palette for enhanced visual representations of thermal imaging. Switch between any of the following color palettes:

• White Hot: The most used palette, White Hot displays warmer objects in white and then cooler objects in black, and everything in between in a shade of gray.

• Iron Red: This is a general-purpose palette that uses a variety of colors to showcase heat distribution. Red indicates the highest temperature, with an array of colors cooling off to blue as the temperature in the image decreases.

• Black Hot: Black Hot is the inverted version of White Hot, displaying warmer objects in black and then cooler objects in white, and everything in between in a shade of gray.

• Alarm: Based off White Hot, Alarm showcases warmer objects in a white color with heat indicated by a vibrant red. This palette was designed to quickly detect body heat.

Note: Not all color palettes are suited for every situation. Select the option that best shows the thermal differences for your specific application.

How do I measure my target’s distance?

Measure the range distance between your camera and your target using the pre-set ranging modes for animals, people, etc.

• Press and hold to open the menu.

• Press or to navigate to Ranging Mode.

• Press to open the setting.

• Press to select one of the options:

◦ Wolf: Measure your distance from a wolf, with a pre-set height of 1.2 m.

◦ Customize: Enter a custom height to measure your distance from your target.

◦ Wild Boar: Measure your distance from a boar, with a pre-set height of 0.9 m.

◦ Human: Measure your distance from a human, with a pre-set height of 1.8 m.

◦ Rabbit: Measure your distance from a rabbit, with a pre-set height of 0.3 m.

• Press to confirm your setting.

• Press to exit the menu.

How do I change my camera’s measurement unit?

For steps on changing the measurement unit from the app, see the article Using the App.

How do I track hot & cold points?

• Press and hold to open the menu.

• Press or to navigate to Hot Point.

• Press to open the setting.

• Press to select one of the options:

◦ Off: Hot and cold points is turned off.

◦ On: Your camera will track hot and cold points.

• Press to confirm your setting.

• Press to exit the menu.

For steps on enabling hot & cold points from the app, see the article Using the App.

How do I enable fire detection?

Detect fires in your camera’s image with a red box surrounding the source. If enabled, you can set the fire detection sensitivity from high to low.

• Press and hold to open the menu.

• Press or to navigate to Fire Warning.

• Press to open the setting.

• Press to select one of the options:

◦ Off: Fire detection is turned off.

◦ High, Middle, or Low: Your camera will detect fires based on the sensitivity level.

• Press to confirm your setting.

• Press to exit the menu.

For steps on setting fire detection from the app, see the article Using the App.

How do I enable the fire detection alarm?

Set your camera to sound an alarm when fire is detected in the image.

Note: The fire detection alarm works only when your camera has fire detection enabled on either High, Middle, or Low.

• Press and hold to open the menu.

• Press or to navigate to Alarm.

• Press to open the setting.

• Press to select one of the options:

◦ Off: Fire detection alarm is turned off.

◦ On: Your camera will sound when fire is detected.

• Press to confirm your setting.

• Press to exit the menu.

How do I export recordings?

Export recorded images and videos from your camera’s microSD card.

• Press and hold to open the menu.

• Press or to navigate to USB Mode.

• Press to open the setting.

• Press to select Mass Storage.

• Press to confirm your setting.

• Connect the micro-USB cable into your camera’s USB port and the other end into an available USB port on your computer.

• The microSD card’s storage will open on your computer desktop. Select files to export, then copy them onto your computer.

• After exporting, disconnect the micro-USB cable from your camera and computer.

• Press to select USB Mode Off.

• Press to confirm your setting.

• Press to exit the menu.

Where does my camera store recorded images and videos?

Your camera stores recorded images and videos onto the microSD card.

What is my camera’s maximum storage capacity?

You can insert a microSD card with up to 256GB storage space.

How do I hide the icons on the top right of my camera’s image?

• Press and hold to open the menu.

• Press or to navigate to Status Bar.

• Press to open the setting.

• Press to select Off.

• Press to confirm your setting.

• Press to exit the menu.

How do I change the language displayed in my camera’s menu?

• Press and hold to open the menu.

• Press or to navigate to Language.

• Press to open the setting.

• Press to select your preferred language.

• Press to confirm your setting.

• Press to exit the menu.

Note: This will only change the language in your camera’s menu, not the app.

How do I restore my camera’s settings to default?

For steps on restoring your camera’s settings to default from the app, see the article Using the App.

How do I update my camera?

Update your camera through the microSD card.

Note: To download the latest firmware update for your camera, contact the Technical Support team.

• Press and hold to open the menu.

• Press or to navigate to USB Mode.

• Press to open the setting.

• Press to select Mass Storage.

• Press to confirm your setting.

• Connect the micro-USB cable into your camera’s USB port and the other end into an available USB port on your computer.

• The microSD card’s storage will open on your computer desktop. Copy the update program to the microSD card.

• Press and hold and at the same time for 3 seconds. A blue screen will indicate that an update is in progress.

After a few minutes the update will complete and you will see your camera’s live view image.

Where can I download my camera’s latest firmware update?

To download the latest firmware update for your camera, contact the Technical Support team.

Can I mount my camera to a tripod?

Yes, the tripod thread can be found on the bottom of your camera.

Can I access my camera’s Live View from an external monitor?

Yes, you can access your camera’s Live View from your computer by connecting your camera using the micro-USB cable.

What is the buzzer option in the app settings?

The buzzer is not compatible with your camera.

ACH20-1B Thermal Monocular Camera: Connecting to the App

Follow the steps below to connect your thermal monocular camera to the Thermal Connection app.

Note: The frequency bands and transmitting power (radiated and/or conducted) nominal limits applicable to this radio equipment are as follows: Wi-Fi 2.4 GHz (2.4 GHz to 2.4835 GHz) 20 dBm.

Step 1 – Download the App

Download your camera’s mobile app, Thermal Connection.

• To download the app for iOS, click here.

• To download the app for Android, click here.

Step 2 – Enable Your Camera’s Wi-Fi Hotspot

Looking into your camera:

• Press and hold to open the menu.

• Press or to navigate to WiFi.

• Press to open the setting.

• Press to select AP (Access Point).

• Press to confirm your setting.

• Press the exit the menu.

Step 3 – Connect to the App

1.Open the app.

2.Tap Switch WIFI.

3.Tap on your Wi-Fi settings, and then tap your camera’s name.

◦ Wi-Fi Name: Your camera’s Serial Number (S/N)

◦ Wi-Fi Password: The last 8–digits of your camera’s Serial Number (S/N)

4.Tap Connect WIFI.

5.Enter your camera’s Wi-Fi password, and then tap Next.

You will now be able to view your camera from the app and make some minor setting adjustments.

The post Thermal Monocular Camera user manual first appeared on NVR IPCAMERA SECURITY.

VOSKER V300 Ultimate Camera Setup and User Guide

M.Salih ASLAN — Thu, 04 Jul 2024 20:01:42 +0000

VOSKER V300 Ultimate Camera Setup and User Guide, EXPERIENCE THE ULTIMATE OUTDOOR SURVEILLANCE SOLUTION Whether you’re looking to protect your property or business, the V300 ULTIMATE provides autonomous surveillance that can keep going for months in the most challenging conditions. Say goodbye to cables and hello to effortless setup in any outdoor environment away from Wi‑Fi.

VOSKER V300 Ultimate Camera Setup and User Guide

HOW TO UPDATE YOUR V300 ULTIMATE CAMERA FIRMWARE

VOSKER V300 Ultimate
.

Latest firmware released: January 23, 2024

Installation instructions for PC :

1.Format the SD card (Format : FAT32).
You may watch this tutorial on YouTube.

2.Download the update file:

1.American devices: v1.5.0-4 US (260 Mb)

3.Open the downloaded .zip file by double-clicking on it.

4.Extract the files from the .zip file.

5.Copy the extracted files into the SD card.
It is essential to copy the files AND NOT the folder:
Good: “SD Card/ Files”
Not Good: “SD Card/301/Files”

6.Make sure the camera is turned OFF.

7.Insert the SD card into the camera.

8.Cover the camera or put it on a table (face down), to avoid any false trigger during the update.

9.Turn the camera on.

10.Wait until the LED status light completely turns OFF.

Installation instructions for MAC :

1.Format the SD card (Format : MS-DOT(FAT).
You may watch this tutorial on YouTube.

2.Download the update file:

1.American devices: v1.5.0-4 US (260 Mb)

3.Double-click on the .zip file.

4.Copy the extracted files onto the SD card.
It is important to copy the files AND NOT the folder:
Good “SD Card/Files”
Not Good “SD Card/301/Files”

5.Eject the SD card from the computer.

6.Make sure the camera is turned OFF.

7.Insert the SD card into the camera.

8.Cover the camera or put it on a table (face down), to avoid any false trigger during the update.

9.Turn the camera on.

10.Wait until the LED status light completely turns OFF.

How to Install your V300 Ultimate Camera

Before installation

Verify:

• All batteries are fully charged.

• The camera is synchronized in the VOSKER app.

• The camera gets a good signal strength on location.

• Photos and videos are displayed in the events tab.

What you’ll need for installation

Choose between:

• flat mounting plate;

• wood screw mounting option.

Recommended installation – Camera

1.Avoid direct sunlight hitting the lens. The camera should be facing North or South to avoid glare or overexposure as the sun rises or sets.

2.Avoid moving objects causing false detection (branches, long grass, etc).

3.Place the camera about 10ft to 100ft away from your target to have a good field of view.

4.From the VOSKER app, adjust the motion sensor sensitivity setting to “Medium” as a starting point.

5.Always test your camera before leaving the area. Make sure you receive a photo in your mobile app.

Recommended installation – Universal Solar Power Bank

1.Place the panel within the range of the supplied USB-C cable (approx. 3ft.)

2.Make sure it facing South, in an area that gets a good amount of sunlight during the day. This will help maximize the battery life of your camera.

3.Tilt the panel at about 45°.

For more information on how to install your VOSKER camera to get the best picture quality, read the article “What Can I Do To Increase My Photo Quality?”.

Download:

› Quick Start Guide (PDF)

Troubleshooting steps:

1.Check if the Universal Solar Power Bank is charged by holding TEST button for 5 seconds. All the red lights should turn on.

If the Universal Solar Power Bank is discharged, charge it by plugging the DC power adapter in the 5 V IN port.

2. Use the supplied USB-C cable from the camera to the USB-C port on the back of the Solar Power Bank.

3.Check if the output cable is in good condition (not chewed, cut, etc).

4.Clear all debris, dust and snow off the Universal Solar Power Bank.

5.Reassess if the location and orientation provide optimal sunlight to the solar panel. If possible, choose a south-facing position.

6.Before leaving the area, trigger a photo and check your app to ensure proper network connection.

CAUTION:

• Do not drop, disassemble or puncture the power pack.

• Do not place in fire, extremely high temperature, or water.

• If you notice something not right when in use or when charging, like melting, a bulge in the housing or the unit getting extremely hot, stop using it immediately.

WARNING: Failure to follow these safety instructions may result in fire, electric shock, damage, or other injuries. This power pack is not a toy. Keep away from children and operate outside.

HOW TO INSTALL YOUR V300 CAMERA

Before installing your camera, we recommend that you test the coverage of the location you will be placing your camera. Consider using a VOSKER security box to protect your V300 security camera against theft and breakage.

Here are some of the best practices for installing your VOSKER camera:

1.Place the camera about 3 feet above the ground or at the subject’s height.

2.Make sure your camera is perfectly upright, aiming parallel to the ground

3.Place the camera about 10ft to 100ft away from your target to have a good field of view.

4.Adjust the motion sensor sensitivity setting to “Medium” as a starting point.

5.The camera should be facing North or South to avoid glare or overexposure as the sun rises or sets.

Note: Make sure to place the camera in an area that gets a good amount of sunlight during the day (enough to cover 50% of the solar panel). This will help maximize the battery life of your camera.

For more information on how to install your VOSKER camera to get the best picture quality, read the article “What Can I Do To Increase My Photo Quality?”.

HOW TO ACTIVATE MY V300 CAMERA?

Before activating your camera:

• Charge the battery unit, V-LIT-B3, for at least 24 hours before putting it into the camera. Use the provided USB cable for charging. Once plugged in, the LED on the battery unit will turn red. You will know the charge is complete when the LED turns green.

• Open the panel at the bottom of the camera and insert the provided MicroSD card into the slot.

Note: A 24-hour charge of the battery unit is recommended before the first-time installation.

Activating your camera with VOSKER mobile app:

1.Download the VOSKER mobile app. This will allow you to control your VOSKER camera remotely.

• Google Play Store (Android)

• Apple App Store (iOS).

2.Activate the first camera in your account.

1.Open the VOSKER app and log in to your account.

2.Press “ACTIVATE NEW CAMERA” from the Welcome screen. Follow the instructions.

3.Activate subsequent cameras in your account.

1.Press the “CAMERAS” tab, at the bottom of the screen.

2.Press the “+” button in the upper right corner.

3.Follow the instructions.

Activating your camera with the VOSKER web app:

1.Log in to your account.

2.Click the “+” button on the main screen.

3.Follow the instructions.

Turning your camera on:

1.When you turn on the camera, it will start searching for a signal and the status light will flash green.

2.Once the signal is stable, you should see steady signal bars, depending on coverage strength.

3.A 30-second countdown will start when the front delay LED starts flashing red.

4.Once the countdown is complete, the photo mode is activated.

The V300 powers on and secures a strong signal.

5.All the lights will turn off and the camera is now ready to take photos/videos.

6.In the “Cameras” tab, press the camera’s “…” menu to access the “Status” tab of your VOSKER application. This will allow you to check the “Last sync” to see if the camera has updated its status with the most recent information.

7.You can then change the settings according to your preference. The new settings will take effect at the next transfer time.

Note: There may be a 20-120 seconds delay for the camera to make the first communication or transfer the first photo/video to the app.

EVERYTHING YOU NEED TO KNOW ABOUT V300 LIVE STREAMING

A strong cellular signal on both devices will ensure smooth live streaming.

The V300 series offers the amazing feature of live-streaming as a 40-minute add-on that can be shared between compatible devices over a 12-month period.

Want to test it out first? Upon activation, every V300 includes two minutes of live streaming during the free seven-day trial period.

How to start a live-streaming

1.Check the signal. Make sure you have a good signal on the V300 and on your smartphone. A strong signal on both devices will provide a smooth experience and image quality.
Check how to improve your connectivity.

2.Press the yellow button. You have two ways of starting a live-streaming session.

• Via the Home screen. Click on the round yellow button to get to the live-streaming screen. If you have many V300, you will have a button for each one.

• Via every photo/video. Click on a picture or a video taken by a V300, and press the yellow button “Start Live Streaming”.

3.Press “PLAY” in the dark video screen. It might take a few seconds to load on your phone. The stronger the signal, the less time it will take to start.

4.OPTIONAL – Boost the quality. Toggle on the Max Quality under the video to get a higher bit rate (960 kbps). At this pace, the time left is reduced by four. It means if you have 40 minutes left in High Quality, it will turn into 10 minutes in Max Quality.
Remember: if the live-streaming may be choppy at times, a recording in Full HD will appear in the app after the session, and will also be saved on your MicroSD card.

5.Monitor how much time is left. In the video, you can see how much time is left on your Live Streaming add-on and make smart decisions. If you are running out of minutes, you can buy another add-on, valid for the next 12 months, shareable among your live-streaming cameras.

6.Watch it again in Full HD. Get the full quality once the live-streaming is over, without any buffering. It will be available in the app for a full year. You can also find The Full HD video on the MicroSD card in the camera.

What is the difference between live-streaming and 10-second Full HD video?

The live-streaming allows you to see what is happening live around your camera. It can last as long as you have live-streaming minutes in your account. It is great when you receive a notification, and you want to check if there are still some movements.

Your camera stores a 10-second Full HD video on the servers at every detection. You can request the video to understand better what happened during the detection. Simply click on a photo and press the button “Request Full HD video”.

What is the impact on the battery life?

The more you use those features, the more it takes a toll on the battery life.

This is especially true if the V300 doesn’t get a steady and strong signal. Just like your cell phone, the camera will work harder to connect to the cellular tower and communicate information.

If you see the battery life dropping, consider adding the Universal Solar Powerbank to sustain your camera from 6 to 12 months.

How to buy additional live-streaming minutes?

You can easily purchase a live-streaming add-on which will add 40 minutes shareable among all VOSKER streaming devices for the next 12 months.

Mobile app:

1.Click on the “Cameras” tab at the bottom of the screen.

2.Click “See plan” under one of your V300 cameras.

3.From the “Plan” tab, click “ADD” live streaming.

4.Follow the purchasing steps.

Web app:

1.Once logged in to the web app, click on “MANAGE PLAN” under your V300 model.

2.Click on “Add” under the live streaming option.

3.Follow the purchasing steps.

Warning: you need a transmission plan (Base, Alerted or Elite) before buying the live-streaming add-on.

The post VOSKER V300 Ultimate Camera Setup and User Guide first appeared on NVR IPCAMERA SECURITY.

Verkada Cameras Troubleshooting 2024

M.Salih ASLAN — Fri, 26 Apr 2024 16:09:00 +0000

Verkada Cameras Troubleshooting 2024, What started with video security cameras is now six product lines working seamlessly together using our software-first approach. Every product we offer ensures organizations have real-time insights into what could impact the safety and comfort of people throughout their physical environment while simultaneously empowering them to take immediate action. These actions enable our customers to minimize security risks, workplace frustrations and costly inefficiencies.

Troubleshoot Offline Camera

Learn how to troubleshoot when a new Verkada camera is offline

Updated over a week ago

Use this article to read through some common scenarios and try the suggested troubleshooting tips to help. If you still need help, please contact Verkada Support.

What is the LED status of the camera?

Camera has been solid orange for over 10 minutes

Camera is blinking blue for over 5 minutes

Camera is solid blue for over 5 minutes, says “waiting to be connected on Verkada Command”

Roles and Permissions for Cameras

Learn about the roles and permissions available for Verkada Cameras

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Cameras.

• Permissions are set using roles, which define the level of access users and groups have to devices and settings within an organization and its sites/subsites.

• User permissions specify what tasks users can perform and what features users can access in Command.

• Site-level permissions define what access a particular user or group has to the cameras within the site. Site-level permissions are configured using roles.

See Roles and Permissions for Command users for an in-depth explanation of the features and configurations available for overall Verkada Command usage and administration.

Org-level roles

Organization-level roles are configured on a per-user basis. Groups cannot be used to set organization-level roles.

Below, click the down arrow to the left of the role to learn more about the role and access.

Org Member

Org Admin

Verkada Cameras Troubleshooting 2024

Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

CP52-E PTZ permissions

The CP52-E PTZ camera permissions determine who can manage the Sentry Mode feature.

• Org Admin/Site Admin: Full access to controls and features, including Sentry Mode.

• Site Viewer: Full access to controls, but limited features and settings access (cannot enable, disable, or edit Sentry Mode settings, but can view settings).

• Live-Only: No access to controls or Sentry Mode.

• No Access: No access.

Permissions model (example)

Here’s a simple example of a permissions model that a typical organization with several sites and users may employ:

Users and their required level of access

• Dean of Students—Ability to view all cameras in the College University organization

• IT Director—Ability to view and edit all cameras in the College University organization

• Librarian—Ability to view cameras in the Library subsite

• Cafeteria Manager—Ability to view cameras in the Cafeteria subsite

• South campus security officer—Ability to view live streams in the South Campus site (and its subsite)

Permissions each user should be assigned

• Dean of Students—Organization member and Site Viewer on all sites

• IT Director—Organization Admin and Site Admin on all sites

• Librarian—Organization member and Site Viewer on the Library subsite

• Cafeteria Manager—Organization member and Site Viewer on the Cafeteria subsite

• South campus security officer—Organization member and Live-Only Viewer on the South Campus site

Note: Org Admin permissions are unrelated to site/subsite permissions. When you are an Org Admin, it does not mean you automatically get Site Admin permissions. However, as an Org Admin, you can configure yourself as a Site Admin for any site.

Set Org Admin permissions

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, scroll down to and select Users.

3.Select the user who you want to grant Org Admin permissions.

4.Click the User Actions dropdown and select Grant Org Admin.

5.When prompted to confirm, click Confirm.

Revoke Org Admin permissions

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, scroll down to and select Users.

3.Click the User Actions dropdown and select Revoke Org Admin.

4.When prompted to confirm, click Confirm.

Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Add a user

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, scroll down to and select Users.

3.At the top right, click Add User.

4.On Add User:

1.Enter the user’s first name, last name, and email address.

2.(Optional) Check the Grant Organization Admin box to give Org Admin permissions.

3.Click Assign Groups to add them to one or more existing groups,

4.Click Add.

5.Under Site Roles, click Manage Roles and grant the user the desired role for each site and subsite.

Add a group

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, scroll down to and select Groups.

3.At the top right, click Create Group.

4.On Create Group, enter the group’s name, and click Create.

5.On Add Members to this Group, check the box next to the members you want to add to the group and click Add.

6.On the new group page, at the top, click Site Roles > Assign Roles.

7.On Assign Roles:

1.Under the Role column, select the permission level you want to assign for each site and subsite.

2.Click Save.

Existing users and groups

You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.

Manage roles

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, scroll down to and select Users or Groups.

3.Select the desired user or group.

4.At the top right, click Manage Roles.

5.On Manage Roles:

1.Grant the desired site and subsite roles.

2.Click Save.

Manage sites

1.In Verkada Command, go to All Products > Cameras.

2.At the top right of Cameras, click Manage Sites.

3.Select the desired site to manage and in the right pane, click Manage Permissions.

4.Grant the desired roles for users and groups.

Customize roles and permissions

Verkada’s Roles & Permissions Customization feature enables Org Admins the ability to add or remove certain permissions from Site Admins and Site Viewers more granularly. Some organizations may want to limit or extend the permissions of the members of their organization based on their needs. Currently, we allow customization of permissions related to archives, link sharing, and user management.

1.In Verkada Command, go to All Products > Admin.

2.At the top, select Org Settings > Roles & Permissions Customization.

3.Click Edit to configure the camera permissions that you want to grant to different roles.

4.Click Save when you’ve completed your settings.

You should see the current permissions that Site Viewers and Site Admins have, adjust these permissions, or click Restore Default Settings to return to the default if desired. Changes apply to all Site Admins and Site Viewers in the org.

Roles and Permissions for Command

Learn about the roles and permissions available to Command users and groups

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Command. It also explains how to customize roles and permissions.

• Permissions are set using roles, which define the level of access users and groups have to devices and settings within an organization and its sites/subsites.

• User permissions specify what tasks users can perform and what features users can access in Command.

• Site-level permissions define what access a particular user or group has to the cameras within the site. Site-level permissions are configured using roles.

• Organization permissions pertain to user management (the ability to access an organization, invite users to an organization.

Note: Because organization, access control, and site permissions serve different purposes, they are separate. However, users need to have permissions set for these levels to have full use of Command.

Permission levels

Permissions are set at the following levels:

Level	Permissions
Organization	All users added to the organization have the ability to log in to the Command organization. Only those users designated as an Organization Admin (Org Admin) can invite/delete other users, create sites, and modify all permissions.
Site	Site-level permissions define what access a particular user or group has to the cameras within the site. Site-level permissions are configured using roles (see below).
Subsite	Subsite permissions are no different from site-level permissions. The only difference is that subsites inherit the permissions of the subsites and parent sites above them.
Roles	There are 4 levels of access that a user or group can have to a site or subsite: • Site Admin: Permits users to view cameras, add cameras, archive and share video, change camera settings, create and delete archived videos, take snapshots, and edit site permissions. • Site Viewer: Permits users to view cameras, create archived videos, and take snapshots. • Live-Only Viewer: Permits users to only view camera live streams (no access to historical video, archives, or live link sharing). • No Access: Users have no access to the site or subsite’s camera live feeds, historical video, or archives.

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Permissions considerations

• Sites and subsites do not inherit permissions from the organization (being an Org Admin does not automatically make you a Site Admin).

• Subsites inherit permissions from all subsites (and the ultimate parent site) above them.

• A user can be assigned to multiple groups. If permissions conflict, the user is always granted the highest role granted to them directly, or to one of the groups to which they belong. For example, if a user is assigned to a group which assigns the role Site Viewer for a particular site, but is also assigned to a group which assigns the role Site Admin for that same site, the user will be granted Site Admin permissions for that site.

• Permissions can always be upgraded, but never downgraded. For example, if a user is assigned to a group that assigns the role Site Viewer for a particular site, that user may be manually upgraded to Site Admin for that site. However, this user cannot be downgraded to a Live-Only Viewer (or any role below Site Viewer). A user’s role can only be downgraded if they are removed from the group which assigns the highest level of access.

Common user permission configurations

Scenario	Configuration Requirement
View, archive, and take snapshots of footage.	• User must be added to the organization. • Site Viewer on appropriate sites or subsites.
View, archive, share, and take snapshots of footage and modify camera settings, and set other users’ permissions (globally).	• User must be added to the organization and made an Org Admin. • Site Admin on all appropriate sites or subsites.
View, archive, share, and take snapshots of footage and modify camera settings, and set other users’ permissions on certain cameras.	• User must be added to the organization. • Site Admin on all appropriate sites or subsites.
View only live streams of cameras.	• User must be added to the organization. • Live-Only Viewer on all appropriate sites or subsites.

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Roles and permissions by Verkada product

Org-level roles

Org-level roles are configured on a per-user basis. Groups cannot be used to set org-level roles.

Org member

Org Admin

Access Control Role

Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

Access Site Admin

Customize Roles and Permissions

1.In Verkada Command, go to All Products > Admin.

2.At the top, select Org Settings > Roles & Permissions Customization.

3.Manage your roles and permissions:

◦ For Camera Roles, click Edit to configure the camera permissions that you want to grant to different roles.

◦ For Admin Roles, click Edit to configure the admin permissions that you want to grant to different roles.

4.Click Save when you’ve completed your settings.

FAQ

Why has my organization disappeared?

Why are cameras missing from my organization?

Why can’t I access certain features or settings, such as other users?

Resolve Issues with Missing Cameras

Learn how to resolve issues when cameras are missing from your Verkada account

Updated over a week ago

When you log in to Verkada Command, you can only access cameras and video in organizations or sites where your user account has permissions.

Note: Even if you are an Org Admin, you still need to grant yourself permission to view all sites. Learn more about roles and permissions for cameras and Command.

If you log in to Command and cameras are missing or have disappeared, always check user permissions. The most common reason cameras are not visible is that your user account needs permissions to the site(s) where the cameras are configured.

Common reasons that can cause cameras to disappear

• An admin has moved the cameras into an organization or site where your user account does not have permissions.

• An admin has removed your user account from the organization or site where the cameras are located.

In either case, contact your Org Admin and ask that they check your user permissions to the desired organization or site.

Check permissions

If you are an Org Admin, you can check and correct your own permissions:

1.In Verkada Command, go to All Products > Admin.

2.Under Org Settings, select Users.

3.Select your email. Your user email should then be redirected to a list of the sites in your organization with your relevant permissions appear.

4.Click Manage Roles.

5.Next to each relevant site, set the correct permissions.

Resolve Issues with Night Mode

Common issues with IR and Night Mode with steps to resolve them

Updated over a week ago

Each Verkada camera has night vision capabilities, using a sensor to detect low-light situations. When external lighting is low, the camera switches to night mode and records in black and white, using infrared (IR) LEDs to illuminate the environment. If the IR is emitted improperly through the dome or reflected into the lens, it negatively impacts image quality.

Common night mode issues

It is imperative that the dome remain free of debris and the camera is installed properly to achieve the best image quality. When viewing footage in night mode if the footage appears obscured it is most likely the result of one of the following scenarios:

• External occlusion

• Internal reflection

• Dust or debris on the dome

• Fingerprints on the dome

• Condensation/moisture/foggy

If you run into any of these scenarios the camera lens and dome will need to be cleaned. See Clean Your Verkada Dome Camera for more information.

Camera always in night mode

If your camera is always in night mode even where there is sufficient light in the environment the lux (light) value may need to be adjusted. If this is the case, reach out to Verkada Support for further assistance.

Environmental obstruction

If the camera is mounted too close to a wall, ledge, or light source, the image quality may be degraded due to IR reflection.

Recommendation. Ensure that cameras are mounted sufficiently far away from surfaces that may cause the IRs to reflect, such as light sources.

IR obstruction

If a first-generation Dome camera (D30 or D50) is operating in night mode when there is plenty of light, the IR sensor is likely obstructed by the camera housing.

To fix the obstructed light sensor, physically rotate the lens barrel assembly 180° so the sensor and IRs are visible through the camera case.

Example: Proper and improper orientation

Note: After rotating the lens barrel, the camera orientation may need to be changed in Command.

The post Verkada Cameras Troubleshooting 2024 first appeared on NVR IPCAMERA SECURITY.