[All Cameras] How can I check if the camera IP is used by another device?

Question

How can I check if the camera IP is used by another device?

Answer

IP conflicts occur when two devices on the same network are assigned the same IP address. This can lead to connectivity issues, and it’s essential to resolve such conflicts to ensure smooth network operation. If you suspect your camera’s IP address might be used by another device, here’s how you can check and resolve it.

1. Disconnect the camera from the network.

2. Connect a PC to the same network as the camera. Then, open the Windows Command Prompt (cmd.exe).

3. Execute the ping command followed by the camera’s IP address:

ping <Camera IP>

If you are unable to locate the device or computer using the originally designated IP, consider setting a new IP address for the camera to avoid IP conflicts.

Vivotek IP Camera Troubleshooting v1

How to use PowerShell to test if the camera IP and ports can be accessed?

Question

How to use PowerShell to test if the camera IP and ports can be accessed?

Answer

There are several ways to test if your camera IP can be reached, one of the most used is the “ping” command:

Unfortunately, the ping command has its limitations and wont be able to verify if the ports of the pinged IP are open (ping commands are sent using random ports). In order to check the port connectivity you can use the “Test-NetConnection” command in power shell which can test connectivity to a specific IP and port. To do so please follow the next steps:

Step 1. Open the Windows PowerShell, you can do it by typing “PoweSheel” in the start menu search:

Step 2. Type the following command:

Test-NetConnection -ComputerName [IP address] -Port [port number]

Where the [IP address] is the camera IP and the [port number] is the port that you are trying to verify. 

Step 3. Press enter to run the command and the following will appear:

The process will take a couple of seconds and once finished it will display the connection status as follows:

If the connection cannot be stablished, the following error will appear:

Note: the same process can be used to check ND/VAST2/VSS connectivity (all of those devices/software uses different ports to communicate). 

If there is a connection error you can do the following to ensure that the camera port can be accessed:

If after checking the points mentioned above you are still unable to access the camera using its IP and port please contact Technical Support for assistance. 

[All cameras] How to reset your camera to factory defaults?

Question

How to reset your VIVOTEK camera to factory defaults?

Answer

All VIVOTEK cameras possess a reset button which can allow you to reset the device to factory defaults. To reset the camera to factory defaults please follow the next steps:

1. Locate the camera reset button, if you are unfamiliar with its location please go to our website and search for your camera model.

In the download section you will be able to find the “User manual” and the “Quick installation guide”, both documents have information regarding the location of the camera reset button.

2. Press and hold down the reset button for 10 seconds, the camera LEDs will start blinking rapidly.

The camera will reboot (LED will stop blinking), after rebooting it will begin the reset process (LED start blinking again).

3. Wait until the camera finish resetting. After 1~2 minute the process will be over.

Please note that resetting your camera to factory defaults will reset all the settings and configurations applied to the camera. So once the camera finished the process you will need to configure the device again to your needs. 

How can you troubleshoot when you cannot watch video streaming?

Question

How can you troubleshoot when you cannot watch video streaming?

Answer

When you’re unable to watch video streaming from a VIVOTEK camera, there are several troubleshooting steps you can follow:

1. Check that the browser is compatible with the camera:

VIVOTEK cameras are compatible with Internet Explorer for the 8000 series or older, and with Chrome and Edge for the 9000 series. Be sure to use the appropriate browser to access your camera. 

2. Upgrade the camera to the latest firmware available.

VIVOTEK constantly keeps improving camera firmware to increase product reliably and resolve know issues which might be related to the video stream. Please be sure to upgrade your camera to the latest version available:

3. Check if the camera sensor is still generating images

VIVOTEK cameras have a snapshot feature that works independently from the video stream and can be used to verify if the image sensor is functioning properly. If you find that your camera is not displaying videos, please use the following URL in your browser to see if you can retrieve a snapshot:

http://<Camera_IP_address>/cgi-bin/viewer/video.jpg

If there is no image displayed, this will mean that the video sensor might be compromised. 

4. Use and RTSP Player to verify if the camera can send data through RTSP

Try to use an RTSP player like VLC Media Player to verify if a VIVOTEK camera can send data through RTSP, you can follow these steps:

If the player cannot play videos, this could mean that the camera’s RTSP module is having trouble sending videos.

4. Reset the camera to factory defaults

Resetting the camera to factory defaults will return it to a state unaffected by any new external configurations. If you are experiencing video issues, please try resetting the camera to factory defaults to see if the problem can be resolved. The following guide explains how to reset your device to factory defaults: [All cameras] How to reset your camera to factory defaults?

If these steps do not resolve the streaming issue, contacting your camera vendor might be necessary. They can provide more specific guidance based on the exact model and configuration of your camera.

How to reload in Internet Explorer mode when browsing in Microsoft Edge?

Question

VIVOTEK legacy network cameras and Linux-based NVRs can only get streaming by installing plugins on Internet Explorer.

However, the Internet Explorer 11 desktop application will no longer be supported on certain versions of Windows 10 after June 15, 2022.

Microsoft encourages customers to move to Microsoft Edge.

This article will share how to reload in Internet Explorer mode when browsing in Microsoft Edge.

Answer

1. Open Edge browser.

2. Go to settings and more”…”→ Click ”Settings” → ” Default browser” → Choose “Allow” in Allow sites to be reloaded in Internet Explorer mode → Restart

3. Use Edge to access cameras or NVRs. (You will see this plug-in isn’t supported)

4. Go to settings and more”…” → Click “Reload in Internet Explorer mode”.

Note: Please add the address to trusted site if Edge show 401 Unauthorized.
How to add a website as a trusted site for Microsoft Edge 

Remember to install all required add-on and program.

You will see the image.

5. Enable “Open this page in Internet Explorer mode” → Done

<p>The post Vivotek IP Camera Troubleshooting v1 first appeared on NVR IPCAMERA SECURITY.</p>

When you first install your camera, motion detection as well as the automation rule (record and notification) is automatically setup. To enable/edit motion detection, follow the steps below:

Step 1: Launch the mydlink app.

Step 2: Tap Devices at the bottom of the home screen or tap the menu in the upper left corner, tap Devices. You can also tap the camera in your shortcuts and tap the live video to access the camera settings (skip to step 5).

Step 3: Tap Camera.

Step 4: Select the camera from the dial and then tap the gear icon

Step 5: Tap Motion Setting.

Step 6: Tap where you want to detect motion (represented by a orange square). Then select the sensitivity (0-100, 100 being the most sensitive). Once finished, tap < (iOS) or tap the back button (Android) to save your settings.

Step 7: Your settings will be saved.

Note: To turn “off” motion detection, tap the Clear All button, and then change the sensitivity to 0. Tap back to save your settings.

<p>The post How do I set up motion detection using the mydlink app? first appeared on NVR IPCAMERA SECURITY.</p>

To setup your camera with the mydlink app, follow the steps below:

Step 1: Launch the mydlink app. Log in with your mydlink account username and password. This will be the same username and password if you have used the mydlink Lite or mydlink Home app. If you have never created a mydlink account, you can create one.

Step 2: Tap the settings icon (3 lines in the upper left corner).

Step 3: Select Add a Device.

Step 4: Tap Yes to scan the QR code.The QR code is located on the label on the bottom of the camera or on the Wi-Fi configuration card included with the product. If the label or card are missing, tap No and select from the drop-down list.

Step 5: If you tapped Yes, scan the QR code. If you are having trouble scanning the QR code, move to a brighter lit area. If you tapped No, select the camera model from the list.

Step 6: Tap Next. Please wait about a minute (or less).

Step 7:  Tap Device Location to select where your camera will be setup. Select from the list or scroll to the bottom and tap Add Location to create your own.

Step 8: Tap Choose Your Wi-Fi Network. Select the WiFi network you want to connect the camera to (note this should be the same network that your mobile device running this app is on). Enter the Wi-Fi password and then tap Next.

Step 9: If you want this camera to be displayed on the “Home” screen, tap Add to Shortcut (checked by default). Tap Next at the bottom to continue.

Step 10: The camera will now save your Wi-Fi settings, and then bind to your mydlink account. This process can take up to 3 minutes.

Note: If you receive an error during the Setup Wi-Fi process, make sure you are entering the Wi-Fi password correctly. Remember it is case-sensitive. Also make sure the camera is within range of your wireless router, and that the router has DHCP enabled and does not have any filtering which may block the camera from connecting.

If you receive an error during the Binding process, this usually means the camera cannot connect to the mydlink servers. It is best to reboot your router, close the mydlink app, and reset the camera (hold a paperclip in the reset hole for 10 seconds and release. The LED on the back should turn red). Once your router has rebooted, open the mydlink app and set it the camera again. If you continue to get errors, please contact D-Link support at 1-877-453-5465. Support is free and available 24/7.

Step 11: Once the camera setup is finished, the following message will appear. If you want to add the camera to cloud recording, tap Yes, or tap Later.

Step 12: If you tapped Yes, a new Automation will be created to record video detected by motion to your cloud recording subscription (free or paid). Tap the check mark at the top right corner to finish setup.

<p>The post How to install D-Link series camera? first appeared on NVR IPCAMERA SECURITY.</p>

• 1. How do I set up motion detection using the mydlink app?
• 1. A:
  2. Note: This FAQ is for the mydlink app, not mydlink Lite. The screen shots are from the Android version v1.7.1 (build 133). The iOS version may look a little different. 

      

     When you first install your camera, motion detection as well as the automation rule (record and notification) is automatically setup. To enable/edit motion detection, follow the steps below:

      

     Step 1: Launch the mydlink app.

      

     Step 2: Tap Devices at the bottom of the home screen or tap the menu in the upper left corner, tap Devices. You can also tap the camera in your shortcuts and tap the live video to access the camera settings (skip to step 5).

      

        

      

     Step 3: Tap Camera.

      

     

      

     Step 4: Select the camera from the dial and then tap the gear icon

      

     

      

     Step 5: Tap Motion Setting.

      

     

      

     Step 6: Tap where you want to detect motion (represented by a orange square). Then select the sensitivity (0-100, 100 being the most sensitive). Once finished, tap < (iOS) or tap the back button (Android) to save your settings.

      

     

      

     Step 7: Your settings will be saved.

      

     Note: To turn “off” motion detection, tap the Clear All button, and then change the sensitivity to 0. Tap back to save your settings.

• 1. How do I view video files from cloud recording in the mydlink app?
• 1. A:
  2. Note: Screen shots below are from the Android version of the mydlink app. The iOS version may vary. When asked to “tap back”, in the iOS version tap the < icon in the upper left corner.

      

     To view videos from the mydlink cloud, follow the steps below:

      

     Step 1: Launch the mydlink app.

      

     Step 2: Tap the menu icon in the upper left corner. You can also tap Event & Video at the bottom.

      

     

      

     Step 3: Tap Event & Video.

      

     

      

     Step 4: Tap Event.

      

     

      

     Step 5: At the top, select the day you want to view video from. The videos will be listed newest to oldest and will display if detected by motion or sound. Tap the video to watch it.

      

     

      

     Step 6: You can perform the following on the view video screen:

     • Rotate your device to view full screen
     • Tap the Share icon to send the video via email, text, and other services installed on your device such as YouTube and Instagram
     • Tap the Favorite icon (star) in the upper right to mark the video as a favorite
     • Tap the Camera icon to save an image from the video
     • Tap the play/pause button to pause and play the video
     • Tap the down-arrow icon to save the video to your device

      

     

      

     Step 7: Tap back to go back to the list of videos (Timeline). To delete videos, tap Edit in the upper right and then select the videos you want to remove. Tap Remove in the bottom right corner to delete.

      

     

• 1. How do I set up Automation using the mydlink app?
• 1. A:
  2. Automation allows you to trigger an entire chain of device actions with customized automations. (e.g., You can set the an automation to Record, and send notifications when motion or sound is detection).

      

     Note: This Automation example will show you how to setup Recording by Motion.

      

     Step 1: Launch the mydlink app and sign into your account.

      

     Step 2: Tap the menu icon on the top left.

      

     

      

     Step 3: Tap Settings.

      

     

      

     Step 4: Tap Automation.

      

     

      

     Step 5: Tap the + sign.

      

     

      

     Step 6: Tap the + sign to add a new rule.

      

     

      

     Step 7: Tap the icon next to the trigger type you want (motion or sound detection), then tap Next. In this example, the DCS-8000LH motion detection is selected.

      

     Note: You can select multiple events.

      

     

      

     Step 8: Tap the icon next to the event action you want, then tap Next. In this example, Recording (records video to the cloud) and Push Notification (sends a push notification to the device with the mydlink app) are selected.

      

     Note: you can select multiple actions.

      

     

      

     Step 9: Tap Save.

      

     

      

     Step 10: Tap Go Ahead.

      

     

      

     Step 11: Your new automation will appear. Tap on the circle icon under Rule 1 to edit any events and/or actions. Tap the trash can icon in the upper right corner to delete the entire Automation.  You can create multiple rules for each Automation. Click the + in the lower right corner and repeat steps 7-10).

      

     Next to the automation name, tap the > to rename and select a different icon (shown next to Automation 1 in the example).

      

     

• 1. How do I enable cloud recording for my camera?
• 1. A:
  2. Step 1: Launch the mydlink app and sign into your account.

      

     Step 2: Tap the menu icon in the upper left corner.

      

     

      

     Step 3: Tap Cloud Recording.

      

     

      

     Step 4: Tap Subscribe.

      

     

      

     Step 5: Choose an Available Plan.

      

     

      

     Step 6: Tap Subscribe Now.

      

     

      

     Step 7: Tap OK.

      

     

      

     Step 8: Tap Next.

      

     

      

     Step 9: Select the camera you want to enable the cloud recording for, then tap on the    on the top right.

      

     

      

     Step 10: Tap the   on the top right .

      

     

      

     Step 11: Click here to set up recording on your camera.

      

      

     ---

      

     To add additional cameras with Cloud Recording follow the steps below:

      

     Step 1: Tap the menu icon on the top left.

      

     

      

     Step 2: Tap Cloud Recording.

      

     

      

     Step 3: Tap the gear icon.

      

     

      

     Step 4: Select the additional camera(s) you want to enable Cloud Recording for then tap  

      

     

      

     Step 5: Tap Set a Rule.

      

     

      

     Step 6: Tap the settings icon.

      

     

      

     Step 7: Tap the + on the bottom right to add a rule for the new camera.

      

     

      

     Step 8: Select the event you would like to a add to your automation, then tap Next (This example shows motion detection).

      

     

      

     Step 9: Select the action you would like to add to your automation, then tap Next (This example shows Cloud recording and Push Notifications).

      

     

      

     Step 10: Tap 

      

     

      

     Step 11: Now you can see the two Rules for the two cameras.

      

     

• 1. How do I view video files from cloud recording in the mydlink app?
• 1. A:
  2. Note: Screen shots below are from the Android version of the mydlink app. The iOS version may vary. When asked to “tap back”, in the iOS version tap the < icon in the upper left corner.

      

     To view videos from the mydlink cloud, follow the steps below:

      

     Step 1: Launch the mydlink app.

      

     Step 2: Tap the menu icon in the upper left corner. You can also tap Event & Video at the bottom.

      

     

      

     Step 3: Tap Event & Video.

      

     

      

     Step 4: Tap Event.

      

     

      

     Step 5: At the top, select the day you want to view video from. The videos will be listed newest to oldest and will display if detected by motion or sound. Tap the video to watch it.

      

     

      

     Step 6: You can perform the following on the view video screen:

     • Rotate your device to view full screen
     • Tap the Share icon to send the video via email, text, and other services installed on your device such as YouTube and Instagram
     • Tap the Favorite icon (star) in the upper right to mark the video as a favorite
     • Tap the Camera icon to save an image from the video
     • Tap the play/pause button to pause and play the video
     • Tap the down-arrow icon to save the video to your device

      

     

      

     Step 7: Tap back to go back to the list of videos (Timeline). To delete videos, tap Edit in the upper right and then select the videos you want to remove. Tap Remove in the bottom right corner to delete.

      

     

<p>The post How do I install D-Link series camera? first appeared on NVR IPCAMERA SECURITY.</p>