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Sunell NVR DVR FAQ

M.Salih ASLAN — Sun, 08 Jan 2023 09:12:59 +0000

Sunell NVR DVR FAQ Since its foundation in 1997, Sunell has been committing to the research, development, and innovation in intelligent video products and solutions, and has been the leading company in the surveillance industry in China.

With its headquarter located in Shenzhen, Sunell has 24 branch offices in China and has an international branch office in Hongkong. Sunell’s products have served in 113 countries and regions around the globe, and have provided security for billions of people.

Sunell NVR DVR FAQ

Sunell NVR Guide

Hard disk alarm or unable to record video

1. Make sure the hard disk is well (check by replacing with another new one)

2. When hanging with multiple hard disk, note that the power supply can meet the requirement, monitoring specialized hard disk is more stable with smaller starting current, lower working speed and consume less power than consumer hard disk, if power supply is not enough, the hard disk will not be able to work, which result in disk unrecognized and recording failure.

3. If NVR can read the disk, please format the disk first, as in most cases, repeating read and write will generate disk fragmentation or bad sectors, a formatting process will skip or repair the bad sector.

What is the default IP of NVR?

Default IP of NVR is 192.168.0.121

Is it possible to add third party IPC to Sunell NVR?

Yes, it is accessible for those third-party devices which support ONVIF protocol.

NVR can not acquire the IP address automatically?

Please connect the NVR to Router, and make sure the DHCP function of router is enabled,and open the function of automatically getting IP on NVR network setting menu

How to get RTSP stream from NVR?

RTSP format: rtsp://ip:port/snl/live/cameraid/streamid

Example: rtsp://192.168.1.19:554/snl/live/1/1

NVR can not add POE camera?

1. please check if the username and password is correct when adding the camera

2. network cable issue, please use CAT5e or CAT6e cable, It is recommended to use 8 cores for the wire, the POE cable sequence for data transmit is 1/2/3/6, for positive power is 4/5, for negative power is 7/8, the distance of cable should be controlled around 70 meters

3. camera is not powered on, please check if camera support POE

NVR can not find the IP of camera?

If camera is sunell camera, and you don’t know the ip, please connect camera and PC at same local network(or directly connect camera to PC), using IPsearch tool to find the correct IP, then add it to NVR; If camera is from third party, please check if they provide tool to search the camera IP, Then add it to NVR by input the IP, user name and password of camera

IPC often shows offline on NVR?

1. Power supply of IPC is not stable, for example, IPC will consume more power at night with IR Led enabled, which may cause electricity insufficient.

2. Network bandwidth issue, the switcher performance is insufficient

3. Camera issue:

If only the specified camera or channel has this issue, we recommend you replace with a normal camera to check

If offline issue happens randomly with all channel, we suggest checking reason 1 and 2

If offline happens to all channel at same time, please check if the camera is powered by centralized supply, please check the power status

Where to add other users account and what authorities can be set？

At System-User-Add:

3 different group of user can be created:

Administrator/Operator/Media user,

Administrators: Remote Live, PTZ, Playback, Channel Management, Device Management, System Management;
Operator: Remote Live, PTZ, Playback, System Management;
Media user: Remote Live, Playback; (please mind that the admin account is the superuser, it can not be deleted);

Channel selection:

How to know device info？

For old interface: go to “Setup”->”Device Information”

For new interface: go to “setting”, then you can get Information

Why the NVR cannot find the HDDs?

1. Please make sure to install it correctly and safely.

2. Please choose well-known brands of HDD: Seagate, WD, TOSHIBA

3. Ensure the life of the HDD.

4. try to format the HDD.

Why there is noise of audio in live view or playback?

1. go to web interface of the IP Camera firstly, and make sure if the audio is working well.

2. Decrease the audio-in setting.

3. change to use other connection cables or test other IP cameras with the same cable.

4. change another NVR for a test.

How to manage multiple NVRs?

Please use our VMS “Sunview” to manage multiple NVRs.

and here is the download link:

http://www.sunellsecurity.com/products.php?id=51

brief features:

〉server/Client Based

〉10,000+ Channels Connection

〉Face Recognition

〉1,000,000 Face Library

〉Smart Search

〉Multiple Screens

〉sunell Products Unified Management

〉Data Statistics

〉E-map

How to format the HDD?

For old interface: go to Record–>Storage–>Format

For new interface: go to Record–>Disk–>Format

How to get RTSP stream from NVR with V4.x FW?

1. Check IP and Port of NVR

2. Input RTSP URL: rtsp://

For example: rtsp://192.168.0.251:3036/1/2 — means get the RTSP stream 2 from channel 1 of the NVR with IP 192.168.0.251

3. Input username and password of the NVR (not IPC)

How to use DDNS function?

1. Sample information

2. Network setting

Please enter the valid values:

3. Check the status of Upnp option

If the Networking setting and router setting are correct, the Upnp will get the current ports, too.

Otherwise, if you get “0” for each port, please check your network and router setting.

4. DDNS

Enable this option and then select the proper protocol you want：

1) sunellddns

enter a name, then click [Test]

If it shows “Test successfully “, Then you can enter “dvr238.sunllddns.com:1230” in IE broswer

Note: 1230 is the HTTP Port in the option “UPnp”

How to use the dual ports of the NVR？How to get RTSP stream from NVR with V4.x FW?

1. One network port connects the camera and the other one connects the router connecting the external network.

2. Or one network port connects the IP address of one segment and another network port connects the camera of another segment.

NVR with two network ports can set different IP addresses for two network ports.

Whether you want to use it or not depends on your own situation.

Can NVR connect to wireless network?

NVR generally does not support wireless connection. Usually It is also possible to link routes or switches through network cables, or to connect directly with cameras using network cables.

What to do if the registered camera on NVR often drops off?

1. Camera power supply is unstable, test with new power supply.

2. Network cable Problems, or Check Switch Ports, or Replace new Switches.

3. Restore factory settings or upgrade new programs.

What to do if the NVR can’t startup?

1. please make sure the power supply is stable, or you can change a new one

2. if the NVR stop at the booting screen, maybe the main program(firmware) has the problem, please contact tech support to check it remotely.

3. If the NVR restart automatically, please update the firmware to the latest version.

Can the device continue to record when the device is disconnected to network?

1. NVR+HDD: the NVR is connected to the network camera, it is recommended to fix the IP address of the NVR. In the system configuration, network configuration, basic configuration interface, do not enable automatic acquisition of the IPV4 address, manually assign an IP to the NVR. In this case, in the case of an external network interruption, as long as the LAN is connected [the network between the camera and the NVR] without interruption, the recording will continue. The NVRis connected to an analog or coaxial camera, and whether the network is connected does not affect the recording.

2. IP Camera +SD card: the external network or LAN interrupt will not affect the recording.

Can H.265 and H.264 cameras connect to NVR with H.265 at the same time?

YES, it can be done like this.

However, 265 encoded video can only be realized when accessing the H.265 camera, saving space. If the H.264 camera is connected, this function cannot be realized.

How to calculate video storage capacity of HDD?

it’s the theoretical value

The capacity of storage space should be calculated according to the days, bit rate and type

1. Bit rate: 2Mb (for example)

channel and time	Disk space required
1 channel for 1 hour	2048Kb/8Byte3600sec=921600KB=900MB
1 channel for 1 day	900MB*24=21600MB≈21.09GB
1 channel for 30 days	21.09GB*30≈632.81GB
16 channel for 30days	632.81GB*16≈10125GB≈9.89TB

1. Bit rate: 4Mb (for example)

channel and time	Disk space required
1 channel for 1 hour	4096Kb/8Byte3600sec=1843200KB=1800MB
1 channel for 1 day	1800MB*24=43200MB≈42.19GB
1 channel for 30 days	42.19GB*30≈1265.7GB
16 channel for 30days	1265.7GB*16≈20251.2GB≈19.78TB

2. Bit rate: 6Mb (for example)

channel and time	Disk space required
1 channel for 1 hour	6144Kb/8Byte3600sec=921600KB=2700MB
1 channel for 1 day	2700MB*24=64800MB≈63.28GB
1 channel for 30 days	63.28GB*30≈1898.43GB
16 channel for 30days	1898.43GB*16≈30375GB≈29.66TB

How to add a NVR V4.2 to the app on Android or IOS phone via DDNS or IP Address?

1. Download and install the correct application

2. Ensure that the device is connected to the network properly. Check if the device’s network setting is set up correctly. You can find this in Setting > Network > Network > IP.

1)The device’s IP Address should be in the same range as the router’s gateway.

2)Subnet Mask should be same as what is indicated in the router’s network setting.

3)The Gateway should the router’s gateway or local IP address.

4)DNS 1 and DNS 2 can be your router’s DNS servers or you can use 8.8.8.8 and 8.8.4.4.

3. If you would like to use DDNS in adding the device to the app, please enable the DDNS first.Go to 1)Setting > Network > DDNS.

2)Click the toggle switch to Enable DDNS.

3)Choose one protocol.

4)Input a Domain Name inside the box.

4. If you would like to access the device remotely via WAN (external/public) IP or DDNS address using your mobile phone, you have to open/forward the Client Port of your device.

1)The Client Port can be found in Setting > Network > Network > Port.

2)The default value is 30001. If you changed this to a different number, please open/forward the new port number.

5. Open the app on your mobile phone. Click Add Device. Tap + Local Device.

6. Input the needed information on the app.

1)Enter a Nickname.

2)In the IP Address field, enter the local IP address, WAN (external/public) IP address or the DDNS address of the device.

3)In the Port field, input the Client Port indicated in the device setting. This information can be found in Setting > Network > Network > Port.

note: The default value of the Client Port is 30001. If you changed it to a different number, please make sure to input the new port number in the app.

4)Enter the Username and Password of the device.

5)Hit Save at the upper right corner to save the information.

How to back up the recordings of the NVR V4.2 on a USB flash drive?

1. Go to the Playback menu on the device’s GUI. It can be found on the task bar at the bottom of the screen when on live view.

2. On Time Search, select the specific recording that you want to back up. Select your preferred: Camera, Date, Record Type, Time Interval, Start Time

3. After selecting the specific time, click the icon (Start Backup) to start the backup process.

4. Drag the timeline to until when you would like to back up the recordings. The yellow bar indicates the timeframe of the recording that you will be downloading.

5. After selecting the specific timeframe of recording, click the (End Backup) icon to save the recording.

6. There will be pop-up message regarding the backup information and an option to save. Click Save to proceed.

7. Select the specific folder in the USB flash drive directory and then click OK.

8. You can view the backup status in the Backup menu.

How can I add a NVR V4.2 to the app on my Android or IOS phone via P2P?

How can I enable the motion detection recording on DVR V4.2 or NVR V4.2?

1. Click the right mouse button and select General under Alarm.

2. Turn on the Enable Alarm option and select a Duration Time from the drop-down list. Click Apply to save the settings.

3. Go to Motion Detection. Under Channel, select a specific channel you would like to set the motion detection recording. Turn on the Enable option.

Under Event Actions, turn on the specific action you would like to have if there is a motion detected by the device. To ensure that the device will record when there is a motion detected; don’t forget to turn on Post Recording, select a Recording Time and select the corresponding channel under Channel.

4. To configure the motion area and sensitivity, go to Area.

On the live preview on the page, you may select the motion area. Click the left mouse button on the live preview and drag the mouse on the specific area that you would like to set. The red grids represent the area that you have selected. To clear the area, just perform a double-click action using the left mouse button.

Select a Sensitivity option from the drop-down list. You may select from Low, Medium, High and Highest.

5. Under the Schedule setting, select the specific day and time that you would like to detect the motion. Use the left mouse button to select a specific box. You may also hold down and drag the left mouse button to select a wider schedule. To select all the boxes (24/7 by motion recording), just click the icon on the upper left corner. You may also click the same icon to clear the schedule.

6. Click Apply to save the settings.

7. If you would like to copy the motion detection settings to the other channels, click Copy and select the specific channel you would like to copy the setting. Click OK then Apply to save the changes.

How can I view the NVR using Chrome or Firefox browser on my Windows PC?

1. Enter the IP address of your NVR on the IE Tab’s address bar. You may now log in to your device using Chrome

2. After clicking “Allow…”, you will be prompted with another message as shown below. Select “Allow and Remember”.

3. You may now log in to your device.

How to back up the recordings of a DVR V4.2or NVR V4.2 on USB flash drive?

1. Go to the Playback menu on the device’s GUI. It can be found on the task bar at the bottom of the screen when on live view.

2. On Time Search, select the specific recording that you want to back up. Select your preferred:

[1] Camera

[2] Date

[3] Record Type

[4] Time Interval

[5] Start Time

3. After selecting the specific time, click the icon (Start Backup) to start the backup process.

4. Drag the timeline to until when you would like to back up the recordings. The yellow bar indicates the timeframe of the recording that you will be downloading.

5. After selecting the specific timeframe of recording, click the (End Backup) icon to save the recording.

6. There will be pop-up message regarding the backup information and an option to save. Click Save to proceed.

7. Select the specific folder in the USB flash drive directory and then click OK.

8. You can view the backup status in the Backup menu.

Security Center in NVR Ver4.3

To avoid password loss, here are three functions in Security Center:

1. Password

2. Secure Email

Password: it’s the login password

E-mail: available Email

3. Secure Question

Password: it’s the login password

How to set path for local image and video which is backup on WEB interface?

1. go to setting->local->download config

2. the set the paths here.

Note: these tables are only for reference, and the actual values have redundant.

The post Sunell NVR DVR FAQ first appeared on NVR IPCAMERA SECURITY.

FLIR Cloud PC-NVR installation and setup

M.Salih ASLAN — Wed, 10 Nov 2021 19:12:14 +0000

FLIR PC-NVR is software bundled with the FLIR Cloud Client software download. It is a completely separate software, and one does not require the other to function.

FLIR PC-NVR turns the computer into an NVR and will use your hard disk drive (HDD) on your PC to store recorded video.

IMPORTANT: If you install PC-NVR and want to remove it afterwards, you must uninstall FLIR Cloud Client software entirely and re-install it with the PC-NVR option not selected. Uninstalling FLIR Cloud Client will require the administrator password. If you do not have this password, you must contact technical support for assistance in recovering your password.

The following instructions require you to access your system using the FLIR Cloud Client software and a PC.

REMINDER: FLIR PC-NVR can be installed while installing FLIR Cloud Client. However, if it is not initially installed, FLIR Cloud will need to be uninstalled and re-installed to install FLIR PC-NVR at a later date.

Prerequisites:

Ensure FLIR Cloud Client software and FLIR PC-NVR are downloaded on your PC.
Record the device ID and IP address of the camera or DVR / NVR system you want to add to PC-NVR.
- Accessing system information on your ECO Series DVR
- Accessing system information on your LHV / LNR Series DVR / NVR
Ensure your PC is connected to the same network as your DVR / NVR system.
Manually add your camera or DVR / NVR system to FLIR Cloud Client software

To add a channel from the DVR / NVR in FLIR PC-NVR:

Launch FLIR Cloud Client software on your computer, then click PC-NVR.
Click the Plus icon () to open the Add Channel window.
Enter the device ID or IP address of the system you want to add.
Select the channel you want to add using the checkbox, then click Import.

Once you have added the channel, you can configure your hard disk drive (HDD) settings for your PC.

To configure your HDD settings:

Click PC-NVR > Disk Management, then configure the following:
- When disk is full: Select Stop Recording or Overwrite.
  CAUTION: Overwrite will save recorded video over the oldest saved files when your hard drive is full.
- Allocate: Enter hard drive space you would like FLIR PC-NVR to use.
  TIP: FLIR PC-NVR is compatible with an external USB HDD.

You can set a recording schedule for each connected camera in FLIR PC-NVR.

To set a recording schedule for a camera:

Click Record Plan.
Select the channel you want to set a recording schedule for.
Select Continuous, Motion, or Alarm, then click and drag in the timeline of each day to customize the recording schedule.
- Continuous: Your camera will record continuously.
- Motion: Your camera will record when it detects motion.
- Alarm: Your camera will alert you when it detects motion.
  TIP: Setting a recording schedule in FLIR PC-NVR does not affect the recording schedule set on your DVR / NVR system.

Your PC-NVR will behave as a virtual NVR system and save your recorded video to your PC. FLIR PC-NVR shows in the Device list and behaves like any other DVR / NVR system in the FLIR Cloud Client software.

Your LHV / LNR Series DVR / NVR system can be manually added to the FLIR Cloud Client software by entering the system IP address.

Prerequisites:

Download and install the FLIR Cloud Client software
Ensure you have the IP address of your LHV / LNR Series DVR / NVR system.
The following instructions require you to access your system using the FLIR Cloud Client software and a PC / Mac. The instructions below are shown using a Windows 10 operating system.

To manually add the LHV / LNR Series DVR / NVR using an IP address:

Launch FLIR Cloud Client software on your computer to open the Login window.
Enter your login information. Refer to your user manual for your default Username and Password.
Click Login to open the Home window.
Click the Devices icon () to open the Devices tab.
Click Manual Add on the bottom-left corner to open the Manual Add window.
In the Manual Add window, enter the following information:
- Device Name: Enter the Device Name of your choice to identify the DVR / NVR.
- IP/Domain Name: Ensure the IP/Domain checkbox is checked to enable connection using the IP address. Enter the IP address of the DVR / NVR.
- Client Port: Enter the Client Port value (default: 35000).
- User Name: Enter the DVR / NVR User Name.
- Password: Enter the DVR / NVR Password.
Click Add to connect the DVR / NVR. The connection may take a few minutes.

Your DVR / NVR can be manually added to the FLIR Cloud Client software by entering the device ID. FLIR Cloud Client software is available for download on PC / Mac. Click here for more information on locating software downloads.

Prerequisite:

The following instructions require you to access your system using the FLIR Cloud Client software and a PC / Mac. The instructions below are shown using a Windows 10 operating system.

To manually add the DVR / NVR using a device ID:

Launch FLIR Cloud Client software on your computer.
Enter your login information. Refer to your user manual for your default Username and Password if needed.
Click Login to open the Home window.
Click the Devices icon () to open the Devices tab.
Click Manual Add on the bottom-left corner to open the Manual Add window.
In the Manual Add window, enter the following:
- Device Name: Enter the Device Name of your choice to identify the DVR / NVR.
- Device ID: Enter the device ID or scan the QR code located on the top of the DVR / NVR.
- Client Port: Enter the Client Port value (default: 35000).
- User Name: Enter the DVR / NVR User Name. Refer to your user manual for your default Username if needed.
- Password: Enter the DVR / NVR Password. Refer to your user manual for your default Password if needed.
Click Add to connect your DVR / NVR. The connection may take a few minutes.
Click Home, and then double-click Default Group to load your connected cameras.

If you are not able to connect to your DVR / NVR using the device ID on the same network, you may be experiencing a NAT Loopback issue. Routers recognize and connect to DVR / NVR via IP address. To connect your system from the same network, use the IP address of the DVR / NVR. Click here for details on using the IP address to manually connect your DVR / NVR.

The post FLIR Cloud PC-NVR installation and setup first appeared on NVR IPCAMERA SECURITY.