How to reset TVI DVR/ POE NVR / Wireless NVR (ZSWNVK-H) System when you forgot the password?

1) You can find the correct model number on the label at the bottom of the DVR / NVR System.

2) Find the DVR / NVR’s device ID/UID.

A. You can find the DVR’s ID on the label of the DVR / NVR.

How to reset Password Zosi DVR NVR Poe All Model

B. Or you can also reboot the DVR / NVR system and wait until Wizard Page display, then find the UID.

3) Please send us the model number and device ID / UID, we will create a super password for you.

    NOTE: The User Name corresponding to super password must be ‘admin’.

                 Once you set super password this time, the login password should be blank

                 in the next time when you reboot it or log in again.

                 You can go to DVR’s Main Menu – Setup – User – Change password to set a new

                 password. (Please keep the old password blank, you just need to input the new

                 password and confirm password.)

Beyond that, you can also upgrade software by means of upgrade file from us, then reset password when reboot DVR.

Connecting the DVR / NVR to the internet

This method works for the following models of DVRs / POE NVRs / Wireless NVRs:

4-Channel DVRs / POE NVRs / Wireless NVRs:

ZR04ZN;   ZR04ZM;   ZR04FN;   ZR04FM;   ZR04CN;   ZR04CM;   ZR04JS;   ZR04TS;   ZR04TN

ZR04RN;   ZR04RM;   ZR04EN;   ZR04EM;   

ZR04DS;   ZR04MS;  

8-Channel DVRs / POE NVRs / Wireless NVRs:

ZR08ZN;   ZR08ZM;  ZR08FN;   ZR08FM;   ZR08BN;   ZR08BM;   ZR08CN;   ZR08CM;   ZR08KS;   ZR08TN

ZR08RN;   ZR08RM;   ZR08EN;   ZR08EM;      

ZR08DS;   ZR08DP;   ZR08MS;   

16-Channel DVRs:

ZR16ZK;   ZR16JK;   ZR16BK;   ZR16CK

(You can find the model number on the label at the bottom of the DVR.)

If your CCTV DVR or NVR don’t have a built-in WiFi support, then you have to run internet cable (CAT 5 or CAT 6 Ethernet cable) to connect your DVR or NVR to the internet via the router.

• Connect one end of the Ethernet cable to the Ethernet input on the back of the DVR.
• Connect the other end of the Ethernet cable into a device providing an active internet connection, such as a router or modem.
• Test your internet connection to confirm that it is active by going to the Network > Network screen.

1) Right click mouse—go to Main Menu > Setup > Network.

2) On the Network tab, ensure the “Obtain an IP Address Automatically” option is enabled, and that there is no information in the PPPoE fields.

3) Once you’ve ensured there is no information in the PPPoE field and that the “Obtain and IP Address Automatically” option is selected, select the “Test” option.

If “OK” is displayed, the local area network is connected successfully.

If the DVR is not able to connect to the internet, you will get a message that states “Cannot Connect to Network”.

NOTE:

In order for other devices to connect to the DVR through the router, the DHCP setting must be enabled from the router’s settings page.

If you still cannot connect to the network, please ensure that you don’t have a firewall active on your network that may be limiting the connection.

You may need to open ports 80, 5000, and 5001 on your router, if they’re currently being blocked by te firewall. This typically only happens on commercial internet accounts, as they deal with sensitive transactions, but occasionally a firewall on a residential line will also block these ports.

If you’re unsure how to open ports on your router, you will need to speak with the router manufacturer.

FAQ:

1) What’s DHCP?

DHCP is a type of internet networking approach. It stands for Dynamic Host Configuration Protocol. It means that a router assigns IP addresses to each of the devices on the network, allowing them to communicate with other devices in or outside the network.

In context of our systems, the setting related to DHCP is called DHCP server status. This setting enables your router to obtain the static IP address on the DVR and broadcast that IP to the app so it can locate your DVR. This setting needs to be enabled on a router for the apps to be able to connect to the DVR systems.

2) For example: How to set up a linksys E5350 Router?

Once you’ve logged into the router settings, you’ll want to select “configuration” at the top, and then “Connection > Local Network” in the menu on the left. You should see this page:

​

You’ll want to ensure the checkbox beside “DHCP server” is checked off, and set the start IP address to 100 as shown in the image. Leaving the other settings here as they default should be fine. Once this is done, select “save.” Before proceeding with the next steps, try using the app while not connected to local WiFi. If you can see the live feeds, you don’t need to complete the steps below.

If you can’t, you’ll need to open the ports in the firewall. On the left menu, select “Security”, and then “Single Port forwarding” as shown in this image:

​

Select the button on this page for “Add a new Single Port Forwarding”, and this window should appear:

​

The number you want to enter in the “To IP Address” field is the last three digits of the DVR’s static IP, which you can find on the Network page of the DVR. (Main Menu > Setup > Network)

Application and protocol can be left as they are, and you’ll want to check off the “enabled” box. You’ll need to do this 3 times, using the following information:

1.
Application Name: DVR HTTP
External Port: 80
Internal Port: 80

2.
Application Name: DVR Mobile
External Port: 5000
Internal Port: 5000

3.
Application Name: DVR E-mail
External Port: 5001
Internal Port: 5001

After filling the box with the necessary info for each port, select “apply”, and then hit the add button again to reopen the window. Once all 3 ports are opened, try testing the app again.

Note:  different Routers may have different setting interfaces.

More questions, please feel free to contact us.

Our Whatsapp:  +1-866-841-6932

Support Email address:  service@zositech.com

Our Facebook:  https://www.facebook.com/ZosiTechnology/

Support center: support@zositechhelp.zendesk.com

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If you forgot your NVR password, you may refer to the following two methods to reset your password.

Method 1. Answer the Security Question

Step 3: Click the Answer box to answer the Security questions and click the Go to Reset to factory reset the NVR. 

Method 2. Reset the Password by Pressing the Reset Button

Step 1. Reboot your device and make sure you can see the live-view on the monitor screen.

Note: Please stay on live view page through the whole process. Please make sure that the NVR system is on live view page instead of the logging page while pressing the button
Press the USB mouse and make sure that all icons are hidden and the NVR is in live view on the monitor.

Step 2. Remove the outer casing of the NVR using the screwdriver.

Step 3. Press the Reset button for 10 seconds until you hear the buzzing “bee”.

The Reset button of 8-Channel NVR:

The Reset button of 16-Channel NVR:

Step 4. After the Setup Wizard pops out, create a new password and follow the Setup Wizard to complete the setup.

Method 3. Reset the Password via Super Password

If you forget the password of Reolink NVR, you may create a super password via Super Password application, then use it to reset your NVR password and set a new password.

Here we will guide you to reset the password of your PoE NVR by using the super password in the following steps.

Note: To get the Super Password application package, you can download it from the link below: https://s3.amazonaws.com/reolink-storage/website/download/SuperPassword.exe. If you fail to download it, you can contact support.

Step 1: Connect the NVR to a monitor by HDMI cable. (If there is no display, please connect it to a VGA monitor and change the pixel to 1920*1080.)

Step 2: Login in the NVR and click Forgot Password button.

Then you will get this page:

Step 3: Open Super Password application installed on the computer, then input the random code.

Step 4: Click Create Super Password to create a super password.

Step 5: Go back to the System Login interface on the monitor of NVR. Input the generated super password, then click the OK button.

Note: When you finished the steps above, the password of your NVR will be successfully reset and the old password will be removed.

Step 6: Create a new password for logging in.

Step 7: Start to set up configurations on the Setup Wizard interface.

Step 8: Click Finish button when you set up all the configurations.

Done! You have successfully reset the password of your NVR. Now you can make login with the new password.

How to Change User Password via the Client (New Client)

The following steps describe how to set up Manage User via new Reolink Client. You can also set up Manage User via Reolink App.

Step 1. Launch Reolink Client and log in to your device.

Step 2. Click Device Settings –>System ->User Management, then select the user and click the Change Password button.

Step 3. Type in the old password (If no password, please leave the password box blank) and set a new password, then click Save.

How to Enable/Disable Password via Reolink WiFi NVR

This article shows you how to enable/disable password via Reolink WiFi NVR.

Step 1. Log in Reolink WiFi NVR with your cameras.

Step 2. Go to the menu page, and click wizard.

Step 3. Click to enable the password that you’ve set.

You don’t need to choose it If you want to disable the password.

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Here we will guide you to reset the password of your PoE NVR by using the super password in the following steps.

Note: To get the Super Password application package, you can download it from the link below: https://s3.amazonaws.com/reolink-storage/website/download/SuperPassword.exe. If you fail to download it, you can contact support.

Step 1: Connect the NVR to a monitor by HDMI cable. (If there is no display, please connect it to a VGA monitor and change the pixel to 1920*1080.)

Step 2: Login in the NVR and click Forgot Password button.

Then you will get this page:

Step 3: Open Super Password application installed on the computer, then input the random code.

Step 4: Click Create Super Password to create a super password.

Step 5: Go back to the System Login interface on the monitor of NVR. Input the generated super password, then click the OK button.

Note: When you finished the steps above, the password of your NVR will be successfully reset and the old password will be removed.

Step 6: Create a new password for logging in.

Step 7: Start to set up configurations on the Setup Wizard interface.

Step 8: Click Finish button when you set up all the configurations.

Done! You have successfully reset the password of your NVR. Now you can make login with the new password.

How to Reset Reolink NVR Recorder’s Password

If you forgot your NVR password, you may refer to the following two methods to reset your password.

Method 1. Reset the Password by Pressing the Reset Button

Step 1. Reboot your device and make sure you can see the live-view on the monitor screen.

Note: Please stay on live view page through the whole process. Please make sure the nvr system on live view page instead of the logging page while pressing the button
Press the usb mouse and make sure all icons hidden and nvr in live view on the monitor.

Step 2. Remove the outer casing of the NVR using the screwdriver.

Step 3. Press the Reset button for 10 seconds until you hear the buzzing “bee”.

The Reset button of WiFi NVR:

The Reset button of 8-Channel NVR:

The Reset button of 16-Channel NVR:

Step 4. After the Setup Wizard pops out, create a new password and follow the Setup Wizard to complete the setup.

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The flow chart of the password resetting process is shown below.

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Below are the steps to reset the cameras’ password.

Video Guide:

Part #1: Export the file in ‘.XML’ format and send it to ANNKE support

Part #2: Import the file (also .XML format) received from ANNKE support

Text Guide:

1. Download and install a software SADPTool on your Windows computer. Here is the download link: For

For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip

For Mac: https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

2. Connect your computer to one of the POE ports (i.e. the camera port) on your NVR.

3. Run the software SADPTool and it will detect the camera‘s IP.

4. Select the camera‘s IP and click forget password at the right bottom of the software.

5. Click “Export” and select the path to export an XML file. Please export the file of each of your nonworking cameras.

7. Send us the XML file and we will give you another key file to continue the password reset.

NOTICE:
1. Please do NOT turn off your NVR and the SADP software after you exported the files. Otherwise, the exported file will be invalid immediately.
2. Please use the key file from us as soon as possible because it’s only valid for 24 hours.

8. Select “Import” and choose the file we sent to you.
Input your NVR’s password as the new password and confirm the password of the camera. Click “Confirm” to finish reset.

NOTICE:
Please follow the matching guide in our email to import the XML file to the cameras accordingly.
(For example, we will say “xxxxxx.xml” for “xxxxxx.xml”)

After resetting the cameras successfully, please turn off your NVR, wait for about 10 seconds, then turn on the NVR again.

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For this system, there will be some optional way to reset the password, please kindly find which way is suitable for you.

Here are the methods to reset the password.

1. Please contact technical support to get the general super password according to the system date displayed on your monitor.

2. Can you see a “?” on the login page,? If yes, please refer to this link to find the key number and send it to technical support, and then please don’t turn off your DVR.
After technical support gets your code, the agent will generate a super password for you.

3. Can you see a small QR code after you input the wrong password 5 times? If yes, please click it and make it enlarge, and then please send the full and clear picture of this QR code to the technical support. After the technical support gets your picture, the agent will generate a super password for you.

4. If the above method all not suitable for your case, please kindly note that can you see some prompt message on your login page, such as
“System maintenance, please contact the installer, SN: XXXXXXXX“. If it is in this case, please kindly send us a clear picture of this prompt message window, and then please inform us of the system date displayed on your monitor. After we get your pictures, we will inform you how to do it for the next step.

XMeye – How to Change the System’s Password?

The system’s default password is blank(nothing). We suggest you change the system‘s default password when you hook up the system for the first time to protect your privacy. Below are instructions on how to change the password.

Here are the steps:

1. Use the system’s user name admin and default password blank to log in system.

2. Right click mouse and select the Main Menu

3. Go to advanced

4. Go to Account

4. select admin and click Modify Pwd

5. Input the new password and confirm it. Since the old password is the default password which is blank, leave the old password box blank.

Click OK to save.

XMeye – How to Use Security Questions to Reset Your System’s Password?

Steps:

1. Please go to this login interface and tick the ‘?’ option.

2. You will see these are two Security Questions like the picture below shows. And please input the Answers and then tick OK.

3. Then the system will automatically pop up this interface like the picture below shows. You can input the new password that you want to set up.

4. Then, there is a message shows Modify Password Successfully.

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This article applies to all older models of recorders and the following new recorders: N841, N842, N843, N861.

Part 1 – Call our Technical Support

Step 1. Locate and retrieve your recorder’s Device ID. In most cases, the Device ID is printed on a label on the top or side panel of the recorder along with the QR Code (see image below) NOTE: The Device ID is NOT the Serial Number.

TIP: There are three ways of retrieving your recorder’s Device ID or QR Code:

1. As mentioned above, you can locate the Device ID on a label on the top or side panel of the recorder.
2. You can also see Device ID by going to your recorder’s app (i.e., go to Settings > Device Info).
3. Finally, using a monitor and a mouse, you can retrieve the Device ID by accessing the Info Page of your recorder (i.e., right-click on mouse, then click Info (see image below).

Step 2. Once you have the Device ID at hand, call our Technical Support at 1-888-425-6739 and ask for a temporary password so you can access your recorder and reset the password.

Part 2 – Log in to your recorder using the temporary password

NOTE: For this procedure, you must (1) connect a monitor to your recorder using an HDMI cable, and (2) connect a mouse to one of the USB ports of your recorder.

Step 1. Right-click on the mouse, then click Main Menu.

Step 2. Now, log in to your recorder to open the Main Menu (see image below). You will need to provide the following credentials:

• Username: admin (default)
• Password: Use the temporary password provided to you by the Technical Support

Click OK to proceed.

Step 3. On the Main Menu, click Settings (see arrow on the image below) > System > Account > User.

Step 4. In the User Settings, click Modify.

Step 5. Then, configure the following settings:

• User: admin (default)
• Modify Password: Check the box
• Old Password: Enter the temporary password provided to you by the Technical Support
• New Password: Enter your new password
• Confirm Password: Re-enter your new password

At the bottom of the screen, click OK to save your changes.

NOTE: Now, make sure to keep your new password in a safe place for future use.

Congratulations! You have successfully reset your password.

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And then we will generate the security code for you to reset your system’s password in 24 hours.

Applies to:  DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DT81DP/N48PI/N44PI/N46PI/N441Y/N481Y/S500/S300/FC200

Here are the steps for you:

1. Send us a clear picture of the white label at the bottom of the device.

2. Send us a picture of the system date on TV or monitor.

3. Send us a picture of the long serial number on the Reset Password window. Here are the pictures to show how to get the long serial number:

If the system doesn‘t pop up the serial number and pop up a date, please send us to picture like below. Please send it to the technical support:

After we get all the information, we will provide you the security codes to reset the admin password for the system.

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Basically, to reset a Dahua DVR/NVR and recover the admin password, you need to either to do a hard reset on the motherboard or try default password or use a password generator to create a temporary password based on the DVR’s date (or serial number). Below we are going to detail each password reset methods.

Method 1. Reset the password by pressing the reset button

The success of this method depends on the DVR/NVR model you have, some of them come with a reset button that can be found on the motherboard. Open up your recorder to check if there’s any reset button on the board. Take a look at the following pictures. The reset button should be a black circle and you’ll be able to press it.

Note that in this DVR/NVR model the reset push button is located at the corner of the motherboard.

In this model, the reset button is located close to the processor. If you can’t find any reset button on your recorder, then your recorder doesn’t have one and you need to try the other methods. Dahua started to manufacture built-in reset button on the motherboard by late 2017. Earlier models don’t have a physical reset button.

If you are able to locate the reset button, follow this procedure to reset the Dahua DVR/NVR to factory default:

1. Power off the DVR/NVR.
2. Press and hold the reset push button.
3. Power on the DVRNVR.
4. Keep the reset push button pressed for 30 seconds.
5. After you see the startup wizard on the screen, create a new password.

Make sure you have a monitor connected to the DVR. The power cable must be disconnected before starting the procedure (step 1) then connect the cable while holding the reset button. You also can use the on/off switch at the back of the Dahua DVR/NVR (if there’s one).

Hold the reset button pressed for 30 seconds or until you see the startup wizard on the screen. Once the reset is done, the DVR/NVR will come back to factory default settings and you can create a new password.

We recommend to create a strong password using a combination of letters, numbers and symbols. Also create the pattern and fill out the security questions (write them down in case you lose the password again).

Method 2. Try Dahua default passwords

You never know but this may be the solution of your problem. Try all the dafault accounts listed below and see if any of them works. If they work, you’re all set.

If you’re able to login, you can create a new account or modify the password. If this method doesn’t work or the account that works has guest authority only, you can try the next method.

Method 3. Use Dahua daily password generator

For some of Dahua DVR/NVR, there’s a master password generator. You need to enter the current date showing up on the timestamp of the recorder and generate a password. Be careful, the generator will generate a password based on the date you input, if you put the wrong date the generated password will be incorrect.

Type the year, month and day (YYYYMMDD) into the Dahua password generator, and you will get a temporary password (valid for that date only). A sample is shown below.

After generating the temporary password use it to login into your DVR/NVR and once you’re in you can modify the password. Use the temporary password as the old password.

You can download the Dahua password generator on this link. If this method still doesn’t work, try the next step.

Method 4. Try the the CCTV Super Password generator

This is another type of master password generator that works for certain recorders. Give it a shot and hopefully it will work for you. Download the CCTV Super Password app on Play Store only (Android phones), it’s not available for iPhone but you can try the online version (linked below).

There are two Dahua password generators, one based on the date, the other on based on the serial number. Try both until you get a hit.

CCTV Super Password online (for Dahua)

Type in the date from the timestamp (on the monitor/TV) or the serial number which can be found on the sticker/label underneath the recorder. The tool will generate a super password.
The generated super password is temporary and is meant to be used one time only, just to get access to your Dahua DVR/NVR. Once logged in, you need to modify the password, use the temporary password as the old one.

Method 5. Reset by removing the battery

Basically if you remove the battery from the motherboard, the clock on the system will be reset and you can use a known master password to access the Dahua DVR/NVR. Remove the battery and wait a little bit (usually 2 minutes) to have the DVR’s clock reset.

The DVR’s date/time stamp usually comes back to 01/01/2000 (default one for this manufacturer). Once you see this timestamp on the screen, try using the following username and password combination: admin (as username) and 668648 (as password) or admin (as username) and 000000000000 (as password).

Method 6. Call your dealer/seller

If you have purchased the Dahua DVR/NVR from a local Dahua dealer/store or reseller, give them a call and ask for help to reset the password. Most of the time, this is the fastest and the easiest way to reset the your DVR or NVR.

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