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Qianniao Video Call Camera User Manual

M.Salih ASLAN — Mon, 06 Jan 2025 17:48:48 +0000

Qianniao Video Call Camera User Manual, V360 pro is a special monitoring software for network cameras that can be broadcast and used. It can watch clear and smooth real-time pictures at any time after connecting smart cameras through mobile phones. It supports functions such as two-way voice, remote PTZ control, video playback, motion detection and alarm push. It is suitable for families, shops and companies, caring for the elderly, children and pets, supervising nannies and employees, and intelligent anti-theft.

Download and install the app

1.Quickly download and install by scanning the QR code

https://www.cloudbirds.cn/download/app/cloudbirds

2.Search for “V360 Pro” in the mobile app store to download and install

Registration and login

1.New users need to register an account, click “Register Now” to enter the registration page

2.Select your country, enter your account name (phone number or email), and use the verification code to follow the prompts for registration

3.Existing accounts can be directly logged in by entering the account name and password

Qianniao Video Call Camera User Manual

Two methods of camera connection

When configuring Wi-Fi for the first time, please place the camera as close to the Wi-Fi router as possible, and then install it to the location that needs to be installed after the configuration is completed
3-1. Add a camera to the hot spot to connect the camera to the power supply. After the camera is started successfully, issue “Please use the mobile phone client software for wireless configuration” to open the mobile phone APP – click the “+” sign in the upper right corner – select “Add a hot spot”

1.Click the “+” in the upper right corner

2.Click “Add hotspot”

3.Check to confirm and click “Next”

4.Enter the Wi-Fi password and click “Next”

5.Click Switch Network to jump to the connection monitoring hotspot

6.Find the Wi-Fi at the beginning of HAP — XXXXXXX and click Connect

7.Return to APP and click Next after the connection is successful

8.Wait for the device to go online, and the page will jump after the connection is successful

9.Connect successfully, click to view

3-2. QR code addition

1.Open the V360 Pro APP and click the “+” sign in the upper right corner

2.Click “Smart Add”

3.Click Next

4.Enter the Wi-Fi password and click Next to generate the QR code

5.Place the QR code in front of the camera lens at a distance of approximately 10cm to 20cm. Hear the “Wi Fi recognition successful prompt tone”,Waiting for the phone to automatically redirect to the connection page

6.Wait for the device to go online, and the page will jump after the connection is successful

7.Connect successfully, click to view

Home page

Real time screen

Click on the homepage preview image to enter the real-time screen.

Sharing function

6-1 Share by entering an account (Enter the user’s registered mobile phone number or email account Share)

6-2 Share through face-to-face QR code scanning.

Recording function

Alarm record: Object movement detected after turning on motion detection will be recorded
Full time record: Full time recording
Plan record: The time period for recording can be set

Alarm function

Turn on the push switch and motion detection, and the camera alarm information can to send to your phone.

1.Movement detection: When surrounding objects move, an alarm will be triggered.

2.Human Shape Detection: When someone is detected, an alarm will be triggered.

Cloud Storage Playback

Video replay

Mobile Tracking

When surrounding objects move, the camera automatically rotates the lens to track and locate them

1.Click on camera settings – click on motion tracking

Screen settings

How long can the screen be reset without operation be set.

1.Click on Camera Settings – click on Screen Settings.

2.After selecting the screen rest time, click OK.

Video call function

Can make video calls with bound accounts.

1.When only the main account adds a device, make a call Both button 1 and call button 2 are call buttons, which can be pressed to Video call with the main account.

2.In the case where both the main account and the shared account are bound to the device, call button 1 corresponds to calling with the main account, and call button 2 corresponds to calling with the shared account.

3.After pressing the call button to call the user, if the app does not connect to the video call, pressing the call button again after 5 seconds will stop the call.

FAQs:

1. What if I can’t connect to the network?

If you use Wi-Fi,please make sure that the Wi-Fi password is correct. Do not plug in the network cable, and hear the video camera send out power-on music at the same time. After resetting with the reset pin,select Smart Add and follow the prompts. Note: It is the first choice to ensure that the camera is powered on,and to hear the warning sound of the camera when it is started normally. The camera needs to use the standard power supply,and the mobile phone power supply cannot guarantee the normal operation of the camera.

2. What is the problem with image jamming?

The camera needs a certain upload bandwidth to maintain a stable connection. It is recommended that the uplink bandwidth of the network where the camera is located be more than 2M,and the downlink bandwidth of the network where the mobile phone is located be more than 2M. If the camera is connected to Wi-Fi many people using Wi-Fi will also lead to image affected.

FCC Caution:

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception,which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

To maintain compliance with FCC’s RF Exposure guidelines, This equipment should be installed and operated with minimum distance between 20cm the radiator your body: Use only the supplied antenna.

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The post Qianniao Video Call Camera User Manual first appeared on NVR IPCAMERA SECURITY.

Troubleshoot Offline Camera

M.Salih ASLAN — Sun, 15 Dec 2024 09:27:11 +0000

Troubleshoot Offline Camera, Are your cameras offline? Use this guide to fix the issue. When one of your cameras is offline, you are unable to view recorded video and may not be able to see your camera live on any of your monitors on location.Here are some signs that you camera has gone offline:

• The local monitor(s) in your office/location show a black square or displays a NO VIDEO message where the camera is supposed to be:

• From the Video page in the Solink platform, you can hover over your locations to display camera information and determine whether your cameras are offline:

• You are not able to load video on the mobile apps or web application.

• One or more of your Solink Video Alarm cameras displays as offline:

What to do When Your Camera is Offline

The Solink support team is ready to help. Our team works with your location(s) to troubleshoot camera issues so that you can get back to recording as soon as possible. To do this, we check the following, based on your camera type:

Troubleshoot Offline Camera

IP Cameras: What to Look For

Solink support can identify what type of camera you have. IP cameras usually have one Ethernet cable connected to the camera.

These types of cameras optimize connection by getting power (Power over Ethernet, or POE for short) and transmitting data (sending data to the Solink system) over a single cable. A typical IP camera and Ethernet connection looks like this:

An Ethernet cable’s end looks like this:

Each camera will have an Ethernet cable that connects into a POE switch. In most environments, the switch will look similar to the following:

How to Troubleshoot an Offline IP Camera

Once you have found the POE switch, ensure that:

• All connections are securely fastened.

• The POE switch has lights for each cable (both on the cable, and on the LED panel on the front – normally, each port has one light for Link, and one for POE.

• No cables have broken ends/clips.

If everything is connected tightly and all cables have lights, you can attempt to restart the POE switch. Sometimes, a camera may become “frozen” and need a physical reboot.

Note: If you know which cable goes to the specific camera you need to troubleshoot, you can unplug and replug the cable. This is the same as rebooting the switch. Rebooting the POE switch causes all cameras to go offline for a short period of time until it powers back up fully.

If the camera still does not come back online after a physical reboot, it is possible that there is an issue on the camera end – either the cable is broken between the switch and the camera, the cable is unplugged at the camera side, or the camera itself has physical damage or defects. Solink support can assist with confirming this.

Analog Cameras – What to Look For

Solink support can identify if your cameras are analog. Analog cameras usually have 2-3 cables attached – one for power, one for video signal, and one (optional) for an audio signal.

The different cables look similar to the following image:

If your cameras are analog, Solink supplies an analog encoder to your location. This device converts the old analog signal into digital so that we can record it properly on our system. A standard analog encoder is displayed in the following image:

Your analog camera video cables are connected to the rear side of the encoder.

The power cables for your analog cameras are usually wired to a CCTV power supply box, or are plugged into a UPS. The image below displays an example of a CCTV power supply box:

How to Troubleshoot an Offline Analog Camera

If an analog camera is offline, you will either see NO VIDEO text on the Solink interface (and Live Monitor, if applicable), or a black screen for some models. In this case, check the following:

• Ensure all cables are properly connected to the analog encoder. BNC cables are round and silver and connect to the rear side of the encoder.

• Ensure that the CCTV power supply is either plugged in properly; or if you are using a breaker box, ensure it is powered on and there are lights on all connections within the box.

If all cables are tightly connected and power seems to be working for all cameras, you may require an on-site technician. It is possible that the cabling, cable ends (BNC), power supply, or the camera itself has an issue or defect. Solink support can assist.

Status of the Solink Software

Solink support can help confirm that there are no issues with the Solink interface itself that would cause a camera to stop recording. Please feel free to reach out to us at any time to confirm if there are any issues.

Troubleshoot Live Monitor

Is your live monitor down? Use this guide to troubleshoot.

If you encounter any of the following issues, please read the instructions in this section to attempt to troubleshoot the issue or reach out to our support team via live chat, phone or email.

No Input/Blank Screen

If the live monitor displays no input or a blank screen, try troubleshooting the issue with the following steps:

1.Check if the recording device is turned on. If not, turn the device on (this could take up to 10 minutes). The photos below display two different models of the recording device, for reference:

2. If the recording device is on but the live monitor is still not working, ensure the cables are connected correctly; you should have an HDMI cable connected to HDMI port 1 or port 2. Additionally, follow the cord and ensure that it is securely plugged in to your monitor as well.

3. Reboot the HDMI/VGA adapter (the device shown in the following image). To reboot this device:

• Locate the VGA/HDMI adapter on the cord between the recording device and the monitor.

• Unplug both sides of the cord and wait 20-30 seconds.

If you followed the steps above and the issue still persists, please contact our support team via live chat, phone or email:

• Live Chat: Available in the bottom corner of the Solink platform, Help Center, mobile apps, and our website

TurboNAS Login Screen

Please let the support team know if this screen is displayed. Use live chat or send the team an email at How To Setup Nas For Hikvision Ip Camera

Frozen Cameras

If any cameras are frozen on your live monitor, try the following steps to troubleshoot the issue:

1.Navigate to the Video page.

2.Each of your locations display the number of online cameras. Additionally, if you hover over a location, a health indicator displays to inform you of any offline cameras. In the following image, the health indicator is showing that the store has 21 out of 22 cameras online and which camera is offline:

3. If all cameras are online and your device is online or offline – please contact our support team using the information at the bottom of this section.

If some cameras are offline, please follow the steps in Troubleshoot Offline Camera.

As always, you can contact our support team with the following methods:

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