The following Swann Security cameras can only be viewed and accessed via the Swann Security app from a mobile device.

They cannot be added to Swann security system recorders, such as DVRs, NVRs, and NVWs. These recorders are compatible with specific system camera models.

Can a SWIFI camera work without Internet?

Internet is required as the SWIFI cameras communicate to the P2P server using the Internet to stream to the Swann Security app and upload recordings to the cloud.

Compatible Routers

Any of the following routers are compatible provided they have a 2.4 GHz frequency:

For more information, see What router WiFi frequency band is my SWIFI camera compatible with: 2.4GHz VS 5GHz Frequency?

Compatible Wi-Fi extender or repeaters

It is possible for the SWIFI camera to pair to the router via WiFi extender if the extender is compatible and setup correctly to the router. Troubleshooting and configuration of your extender’s settings have to be performed by your router manufacturer support team, Internet Service Provider or your IT department. See this article: How to boost your WiFi signal and extend WiFi range.

Tip: Try to pair the camera to the router first to check whether its internal network adapter is working. If it works via router but not extender, then there’s a chance the extender is not compatible.

Swann Wi-Fi camera FAQs

Read More : Swann Security Troubleshooting All Devices

Not Compatible / Not Recommended

We do not recommend SWIFI cameras to be connected to the following devices because they cannot provide the necessary network configuration information to the camera to allow it to join the network automatically unless your network device is configured. Troubleshooting and configuration of your device’s settings have to be performed by your router manufacturer support team, Internet Service Provider or your IT department.

Can I view my SWIFI camera on a TV / computer or record to a DVR / NVR?

The cameras above are hub-free. A hub is a base station or recording/storage device that connects via the Internet to the cameras. In contrast, a hub-free camera operates on Wi-Fi exclusively without requiring any additional hardware to store footage. 

A hub-free (standalone) Wi-Fi camera is only capable of:

These features make a hub-free Wi-Fi camera suitable for users who prefer a wireless setup, easier DIY installation, less hardware, and less footage to check in low-traffic areas of view. 

Accessing live view, recordings, and other settings are covered in the manuals below for your device: 

How do I tell whether my router’s WiFi signal is 2.4GHz or 5GHz for pairing a SWIFI camera?

This is one of the most common reasons why a connection will fail while trying to pair a SWIFI camera to your Swann Security account. If you try to pair a SWIFI camera to the incorrect frequency or SSID name, the error that appears on the app can be one of the following:

Via Mobile Device Settings

One way to tell if the phone is connected to the correct frequency of the router is by checking the name of the SSID (the default name of your router’s WiFi hotspot): 

In the example above, the router has multiple SSIDs. An SSID that has “_2.4GHz,” “24G,” “2.4,” or “24” appended at the end is most likely a 2.4GHz signal. This is the network your phone needs to be connected to before you start pairing a SWIFI camera. 

To avoid connecting to a 5GHz SSID, see How to forget 5GHz connection for pairing a SWIFI camera.

Via Router GUI

If you see two or more Wi-Fi network names that belong to you without 24 or 5, then one may be a 5 GHz band. To identify which name uses 2.4 GHz or 5 GHz, login to your router’s settings. 

For assistance with accessing or navigating your router, contact the manufacturer of your router or your Internet Service Provider if you do not know. Swann Tech Support can only assist in pairing IF your router has a 2.4GHz signal and if you already know the correct WiFi credentials of your router.

How to change the time zone of my SWIFI camera in the Swann Security app?

The error “Device Timezone Out of Sync” appears if your camera’s time zone is different from your phone app’s time zone. 

If your camera is in a different location (with different time zone) than your mobile device, you can ignore hit Cancel. 

If the date and time displayed on the camera’s Live View is incorrect, do the following: 

Repeat each step for each camera device paired to your Swann Security account.

How to create Guest account on a WHD-PTCAM using SwannView Link software?

Installing SwannView Link

Adding the camera

Since the computer is on the same router or modem already, when you open SwannView Link the camera will be auto-detected, but the password will not be entered yet. You will see the error message below. Just click on OK.

How to forget 5GHz connection for pairing a SWIFI camera

Some mobile devices have a tendency to switch between hotspots or SSID automatically. This can disrupt the pairing process when setting up your SWIFI camera to your mobile device. 

To avoid connecting to a 5GHz signal or the wrong hotspot during pairing, forget the 5GHz connection: 

Note: If you see a WiFi name that ends with _ext, it is most likely a WiFi extender.

How to hard reset Floodlight Security Camera (SWIFI-FLOCAM2 / SWWHD-FLOCAM)

Performing a factory or hard reset of the camera will:

How to factory reset via physical button

1.Locate the Reset button (see below figure) on the SWIFI-FLOCAM2 / SWWHD-FLOCAM. It is behind the camera module covered by a rubber flap.

2.Press and hold the Reset button (for 20 seconds).

3.When the blue LED indicator on the camera turns off, release the Reset button.

4.The camera will start the factory reset process which can take up to 2 minutes.

5.Once factory reset is complete, it will be in Pairing mode (LED will be in slow blinking blue).

After you factory reset your device, you’ll have to pair it with your Wi-Fi network again.

How to hard reset SWIFI-2KOCAM / SWIFI-SPOTCAM / SWWHD-OUTCAM

Performing a factory or hard reset of the camera will:

How to factory reset via physical button

1.Locate the Reset button (see below figure) on the twin cable of the SWIFI-2KOCAM / SWIFI-SPOTCAM / SWWHD-OUTCAM.

2.Press and hold the Reset button (for 20 seconds).

3.When the blue LED indicator on the camera turns off, release the Reset button.

4.The camera will start the factory reset process which can take up to 2 minutes.

5.Once factory reset is complete, it will be in Pairing mode (LED will be in slow blinking blue).

After you factory reset your device, you’ll have to pair it with your Wi-Fi network again.

How to hard reset SWIFI-BUDDY

Performing a factory or hard reset of the camera will:

How to factory reset via physical button

1.Ensure the camera has been fully charged for at least 4 hours prior.

2.Locate the SET button and RST pinhole (see below figure) on the back of the camera.

3.Press and hold the SET and RST button (pin required).

4.After 2 seconds, release RST button.

5.Once blue LED turns off (or after 15 seconds), release SET button.

6.Once factory reset is complete, it will be in Pairing mode (LED will be in slow blinking blue) and you will hear it say “Ready for pairing”.

After you factory reset your device, you’ll have to pair it with your Wi-Fi network again.

How to hard reset SWIFI-CORECAM / SWIFI-COREPRO

Performing a factory or hard reset of the camera will:

How to factory reset via physical button

1.Ensure the camera has been fully charged for at least 4 hours prior.

2.Locate the Reset button (see below figure) on the camera.

3.Press and hold the Reset button (for about10 seconds).

4.Once the LED indicator on the camera turns off, release the Reset button.

5.The camera will start the factory reset process which can take up to 2 minutes.

6.Once factory reset is complete, it will be in Pairing mode (LED will be in slow blinking blue).

After you factory reset your device, you’ll have to pair it with your Wi-Fi network again.

How to hard reset SWIFI-PTCAM2 

How to hard reset SWIFI-XTRCAM

How to set SWIFI-MOTION / SWIFI-WDOOR / SWIFI-LEAK / SWIFI-ISIREN to pairing mode

Setting the sensor or siren to pairing mode will:

Note: If the sensor or siren is paired to your account and the Wi-Fi details did not change, it will connect back to the same network once pairing mode times out after 3 minutes.

Why does my WiFi camera stop recording motion after a minute?

Wireless standalone cameras can only record by PIR/motion. Where the camera is mounted can have an impact on how effective movement is picked up and recorded. 

Reasons:

 .

Fix: Reposition the camera or add another camera for a different angle of view.

The ideal position of the camera is 7-8 feet high, pointing downwards at an angle to cover the area where people will be walking across the camera’s path.

Can I pair my SWIFI-BUDDY to another receiver/chime?

How do I share my WHD-PTCAM?

Sharing the WHD-PTCAM

Scan to add a camera

How many files can I store in my SwannCloud account?

As of now, the SwannCloud can let you record 15 seconds per event and it will be stored approximately 5 days. In the future, there will be some other options to be chosen with regards to this but there are no approximate date of arrival yet.

How to check the battery level of my Wi-Fi camera?

This applies to SWIFI-CAM, SWIFI-CORECAM, SWIFI-COREPRO, SWIFI-XTRCAM, SWIFI-BUDDY, SWIFI-MOTION, SWIFI-LEAK, SWIFI-WDOOR, SWIFI-SIREN.

There are 2 ways:

• Dim than normal (for sensors)

• Blinking purple (for SWIFI cameras)

Note: If the Device Status is Disconnected, the battery level shown is the last that was synced to the Swann Security server and your phone before the camera disconnected. This means the current battery level cannot be seen until the camera is recharged and reconnected to the network. 

How to delete recordings of a SWIFI camera in the Swann Security app

There are two ways to delete recordings of a standalone Wi-Fi camera that is compatible with the Swann Security app.

Delete one or few recorded clips: 

1. Go to Playback.

2.Tap on the Storage (microSD card) icon on the top beside the logo.

3.Select your device. (pause and wait for the clips to load. If there are none, it means that the camera does not have a microSD card or internal storage)

4.Tap on the trash / bin icon beside the recording with timestamp you wish to remove.

Delete all recordings (Format the internal storage)

Note: Formatting deletes all recordings from local storage or microSD card. It will not delete the recordings from the cloud. Once deleted, they cannot be recovered.

1.Go to Devices > select your device.

2.Go to Settings > System Settings.

3.Tap Format.

4.Select Confirm.

How to hard reset 4K Floodlight Camera (SWIFI-4KOCAM)

How to hard reset SWIFI-2KICAM

How to hard reset SWIFI-ALERTCAM / SWWHD-INDCAM

How to hard reset SWIFI-CAM

How to hard reset SWIFI-FOURTIFY

How to hard reset SWIFI-TRACKCM

Performing a factory or hard reset of the camera will:

How to factory reset via physical button

1.Locate the Reset button (see below figure) on the SWIFI-TRACKCM. 

2.Press and hold the Reset button (for 20 seconds).

3.When the blue LED indicator on the camera turns off, release the Reset button.

4.The camera will start the factory reset process which can take up to 2 minutes.

5.Once factory reset is complete, it will be in Pairing mode (LED will be in slow blinking blue).

After you factory reset your device, you’ll have to pair it with your Wi-Fi network again.

How to playback recordings? ( via Swann Security App)

Playback tab

Open Swann Security, login your account, tap on Playback

NOTE: As of v2.7.45 in Android, you can get a preview (like a GIF) instead of a generic icon for a recorder’s clip if you enable Show playback preview under Stream Option. 

• Go Back to see results. Tap the burger icon at the upper left.

Playback Interface

How to test Wi-Fi password for pairing SWIFI cameras

This step is useful: 

 How to forget the network in your mobile device: 

.

<p>The post Swann Wi-Fi camera FAQs first appeared on NVR IPCAMERA SECURITY.</p>

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<p>The post Ring Alarm Setup Guides and Manuals first appeared on NVR IPCAMERA SECURITY.</p>